Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We use Jet2 whenever we fly to Europe and they are always very good. This time our flight was delayed by 3 hours, but we were kept informed all the time, so knew what was happening and not left in the dark. | 5 |
Jet2.com | We use Jet2.com four times a year, we never use any other airline. The service is excellent, the staff are really nice to speak to, and are always very helpful. | 5 |
Jet2.com | We use Special Assistance. Immediately from check in, we can check out mentally. We are looked after so well. The help and attention is first class. | 5 |
Jet2.com | We use assisted help at the airport and every one is very helpful, Jet2 airside could not do enough either.Thank You Every One | 5 |
EasyJet | We use easyJet regularly from Bristol and I'm always amazed that we have wait ages in the departure gate. This trip was no exception. The plane had been standing there overnight so it should have been ready but no we had to wait (standing) for the best part of thirty minutes before being allowed to board. Sheer bloody lack of consideration. When we eventually boarded the captain informed us that there would be a delay because they needed an engineer to come and update the maps for BCN airport. Again the plane had been standing there overnight surely the maps could have been updated then. Then to cap it all a passenger who had checked in had failed to turn up so we had a further delay whilst they found and removed their bags (admittedly not EJs fault). The flight itself was uneventful and the landing at BCN was one of the best (smoothest) we've experienced in many years. We will continue to use easyJet but they really should be more professional when it comes to boarding. | 6 |
Jet2.com | We use jet 2 all the time for years very good.The only thing is no cash can be spent on planes the last couple of times which ive been really p_____ off as i dont have card even if i did i wouldnt take it on holiday also we are not cashless (yet) so any drinking or food is bought in the airport | 4 |
Jet2.com | We use jet 2 several times a year to travel to our house in Spain. the flights are always a pleasure. Rarely late leaving and the flight crew are always great with smiles on their faces. Only thing that could be improved is winter flights from Leeds/Bradford to Girona or even better start a route from Teeside to Girona all year round. | 5 |
Lufthansa | We use to love Lufthansa but now it has become the worst airline both on-board and with the worst customer service. No one is ever there to address issues, if they are there they are rude. You can’t talk to a live support. No response to email inquiries. They owe me 250 euros but have not yet reimbursed me. Flight cancellations, delays are very common with no explanation or support. Terrible food on board on international flights. Avoid Lufthansa at any cost. | 1 |
Wizz Air | We use to travel Wizz Air regularly. Price are not to bad depending on period of year. But our last experience is below standards. I have spoken to 3 different costumer services operator trying to get some information. Staff are not trained, they are not able to answer your enquiries. One of them start to read from some T/C book but able to explain it. Shockingly they are rude too. Told me to come to Airport and they will decide there if my son can fly or no. They said they were unable to send confirmation for this conversation, they don't respond email as they policy. Train your team, create easier way to communicate with your costumers. Cr | 1 |
Grupo AirFrance-KLM | We used Air France flight AF0351 for our trip from Toronto to Paris to Mumbai to Kochi in Premium Economy; even though we spent almost double the money compared to Economy, Premium Economy was a waste of money at least from Toronto to Paris; seat was uncomfortable, looked really old, the leg support was so low that we couldn't use it; very disappointed; food & service was very good; but, from Paris to Mumbai was good; new plane, good seats; wouldn't recommend Premium Economy of Air France at least from Toronto to Paris; not sure will use Air France for our travel needs. | 2 |
Jet2.com | We used Jet2 flights (again) for our holiday in Tenerife. As always, staff were lovely, professional, helpful and curtious. The Aircraft was very well presented and we had an excellent flight with updates from the captain on our progress. Would strongly recommend. | 5 |
Jet2.com | We used Jet2 flights to and from Corfu this year and they were very efficient, on time and the staff were all friendly and helpful. We will definitely fly with them again. | 5 |
Jet2.com | We used Jet2 site to book a hire car for the month of Feb 2025. Various hire companies came up. We chose Wiber car hire through Jet2 as the price was very competitive. Just over £220 for 4 weeks, which seemed good as we were staying in Nerja, and transfers would have been over £150 anyway.However, on arrival at the Wiber office, we were basically scaremongered into taking out a full insurance in case of ANY damage. The salesman basically told us, the SLIGHTEST, damage would cost us €1000.As we were told the car was BRAND NEW, we felt obliged to pay, knowing how little care Spanish drivers put into their parking.On picking up the BRAND NEW CAR, we found a 120 cm scrape down one side.Anyway, we paid, so I don't give a t0ss if I scrape it, or anyone scrapes it as we've paid.Be aware.A £220 quote ended up over £550. | 1 |
Jet2.com | We used Jet2 to fly from London Stansted airport to Bourgas, Bulgaria and back. To start with, I liked the convinience of going to any Jet2 desk at Stansted airport for check-in regardless of the flight destination. They had a balloon arch to put you in the holiday mood, which was a nice touch. There was a separate queue for people who needed special assistance, which shows that Jet2 care for their customers who have additional needs. I had pre-ordered hot meals for us and these were served promptly on board. The quality was good and where we had all different meals, they all tasted great. The flight itself was fine, no issues at all. The crew was helpful and prompt. I'd have given 5 out of 5 rating if on the way back the info on display screens at Bourgas airport would have been updated correctly in relation to the delay. Our flight was delayed by an hour, but we didn't know what was going on, as the information at the airport did not show that. On return home, I found some emails from Jet2 warning of this, but at the time I had not checked my emails at Bourgas airport, so didn't know what was happening. We had pre ordered different hot meals for our return flight, just to try different options and they were great too and all finished quickly by my fussy eaters. So I would definitely recommend Jet2 hot meals. Luggage collection was prompt, all good. Overall, I'm pleased with my flights with Jet2. | 4 |
Grupo AirFrance-KLM | We used KLM for flights form Australia to Greece via Amsterdam return in June - July of 2022. Due to our KLM flight from Athens being delayed and the KLM flight from Amsterdam to Singapore being overbooked we were forced to stay in Amsterdam for three days waiting for another flight.KLM staff at the airport told us that the company would pay for our accommodation and expenses while in Amsterdam. Once we arrived home we submitted a claim. After six months with no reply KLM contacted me and falsely claimed that they should not have to honour our claim because they were not responsible for the flights that were delayed. They are now refusing to answer reply e-mails about this case.I will never fly KLM again - they are the most administratively incompetent company I have ever dealt with, and that is saying something because I have dealt with some real morons in my time. | 1 |
EasyJet | We used easyJet for years and have a lot of fond memories always starting with EJ plane on a background. It was a good company for us but no longer. We wouldn't take any more risks after this summer. Out of last 5 flights this year only one had no issues. The rest were delayed, cancelled, lost baggage, missed due to a baggage drop off issues. Customer service advisors seem to have very little power to make any decisions or are plainly unhelpful. | 1 |
Iberia | We used flight credits from their previous stuff ups to fly to Morocco. Flights were changed and canceled. 2 hour delays at the airport when we finally got to fly. We had to rearrange our accommodations which of course cost $$$ to take new flights and pay more for these. Then when we left Marrakesh the attendant at the checkin counter forced me to check in my carry on. Told me I could not board if I didn’t as it was a full flight. I told her we had a 40 minute transfer in Madrid and that I was worried our bags would not come with us. She assured me they would, now we are in Croatia and have been waiting 3 days for our bags. Totally ruined our time here as we have to stay at our accommodations in case they show up. No answering phones, no replies to messages, no response to lost baggage claims. Thank you so much Iberia for your pathetic attitude to the customers that keep you in the air. Never ever ever again will I fly with you. | 1 |
Ryanair | We used ryan air as part of our holiday package holiday to benidorm. The flight from Manchester was horrific. I was travelling with a 16 month old baby and an autistic 17 year old and my partner. Had to pick random seats because it totalled up to nearly £70 to choose seat together. That for starters is bang out of order. Then found out I had been sat next to a group of party people celebrating a 40th birthday. The people were loud and mischievous, drunk playing music. The head air hostest (spanish) was fuming and was taking it out of the rest of the passengers. My baby became ill in the plane. The plane was extremely hot dispite the Aircon being on. My baby came out in hives all over his body and was screaming through most of the journey. No help was offered to me throughout the whole flight. We just got dirty looks and rude attitude from the head air hostess. When the plane finally landed she refused to let anyone off the plane becasue they wanted police to escort a lady off the plane who was part of the group sat next to me. I told her my baby needs to get off this plane he is over heating. And she just ignored me and forced us stay on the hot plane for a further 40mins. I confronted her on the way of the plane when they finally let us off and she just gave me a rude attitude back. Discussing service. Then on the way back a week later. Staff at the airport in Alicante messes up the information board by changing the delay information several times which made it very confusing. Also had another flight going to Manchester within the same hour and at the same gate. The gate information didn't go on the board until 10mins before the flight was boarding. We walked to our gate then got stopped by staff at security that then put us in the wrong queue. The queue was for a completey different flight. They made us miss our flight then blamed us for us it. We then had to stay the whole day and night at Alicante airport. With no milk for my baby, no accommodation. And left us to buy new flights costing another £300. Discussing. Not to mention the racism we faced by spanish staff at the airport. They clearly hate the English even thought we spemd £1000s in their country. We think it was deliberate that they made us miss our flight in order to ream money out of poor working class families from UK. Travelled on 13th-20th May 2023 | 1 |
Jet2.com | We used special assistance for my Dad, seamless process at LBA, little bit different when returning from Nice however the staff were attentive. It's the check in at Nice that was a challenge, otherwise all great. The flight attendants were fantastic both ways and nothing was too much trouble. Thank you 🙠| 5 |
Eurowings | We used the Lufthansa lounge at MXP, & were told not to go to the gate because the Eurowings flight was arriving late. We asked the lounge three times if we should go to the gate, and every time told to wait. The screens in the lounge said nothing, yet we went to the gate anyway to find that the flight was departing without us. We were on BEST fares so the cost of the flight was €1600 for two pax. AR Consult the local agent wouldn't book us on another flight and neither would Eurowings call centre, so we had to stay in the airport hotel at €400 for one night and take the first flight the next day, which we have to pay €800 for! I HATE Eurowings! the worst airline in the world | 1 |
Jet2.com | We used the twilight checkin service which was ideal.Flight was on time both departure and return.Friendly staff.Luggage collection was also very efficient.Jet2 is our preferred tour operator by far and we have four other bookings for this yearExcellent from beginning to end. | 5 |
Jet2.com | We used this airline for a better flight experiance.This was not the case. The cabin crewe seemed rushed and very much focused on the aisle seats for servicce, ignoring the middle and window seats often.We had to ask for service from the drinks cart when they passed.They didn't even offer us the money off vouchers that the aisle seats were offered.There was no hot food, even those who had pre-paid had to opt for a substitute meal option.On landing, we had issues with leaving the plane as the front doors could not be opened for us to get off. | 3 |
Jet2.com | We used to love JET2, very comfortable seats on the older models. The new planes seats are too narrow and upright. The rear toilets would barely allow a child to go to toilet they are so small. | 1 |
Jet2.com | We used to only use BA but never again. Jet2 are so much better. Brilliant service. Efficient quick and reliable. We will only be using Jet2 from now on. | 5 |
EasyJet | We used to praise EJ for their service being frequent flyers with them in the past but what a terrible mess now even with so little flights going on!? They are all over the place cancelling planes every day and now they even change their luggage policy, really not the time for doing this..I have switch to BA now because EJ have cancelled our flight 5 times now and BA flights are flying ON TIME and prices very comparable!! | 1 |
SAS | We used to travel SAS all the time in the pas but will never travel SAS again! Recently, my husband and I flew with our son and his wife to Europe for their honeymoon. We also celebrated our fiftieth and SAS promised our son and wife an upgraded by an online SAS manager after our flights were rescheduled and we missed our non refundable Airbnb reservations However, SAS did not honor our son’s upgrade. They claimed there was no record of his upgrade! They charged our son and wife for beverages and water knowing about the upgrade fiasco! My husband and I had bought an upgrade to economy plus so we could sit with our son We were told that we had to pay $112 our only checkin bag. The bag was not included in our seat upgrades that cost us more than $500!. The checkin personnel were curt and unfriendly. This airline has to invest in customer service! I would give this airline a c minus. | 1 |
Ryanair | We used to use Ryanair alot but these new and confusing baggage rules aswell as deliberately sitting spouses and kids apart from loved ones is absolutely horrific. A prime example of what money does to people.Utter greed and malicious intent from Ryanair.A perfect example of the rip of Ireland culture we are so known for.It is the reason I will now travel with different Airlines every chance I get.€25 euro per 10kg bag each way is utter madness on a flight costing barley 50 in the first place.Because you pay and treat your staff so badly they then pass this down to your customers and give us terrible customer service.I'm done with Ryanair anyways last euros you guys will get from me is today | 1 |
Jet2.com | We usually book extra-legroom seats. Our flight was comfortable and pleasant. | 5 |
Jet2.com | We usually do TUI and TUI can take off on time or land on time ALWAYS late. But jet2 was on time both way fantastic staff friendly no problem | 5 |
Jet2.com | We usually fly with Jet .2 from Manchester , however just flown from Leeds / Bradford & back , going out delayed 1.15 minutes & coming back approx same . Due to bad weather in Leeds ?! Would favour Manchester | 4 |
Vueling | We waited 1,5 hour to check in to Alicante from Copenhagen. There was a mixed checkin, fot both Barcelona, Bilbao and Alicante. When we where almost infront of the desk there was kaos. Because of very slow checkin procedure both Barcelonapassengers and Bilbaopassengers were told it was to late for them to check in. Even though people in queue had asked before if the shold get in time. People started to argue at the desks and all checkin stoped. When it was our torn we got information about that the flight to Alicante was overbooked and my wife only got a standby ticket with uncertain information if she would be let on the flight or not. Will never fly with Vueling again… 😤 | 1 |
Air Europa | We waited at least one hour and 20 minutes in line to check our bag! And thus missed our flight due to the slowest check in time I have witnessed in 50 years of flying. We made it to the airline as they let the last people on including a family that arrive one hour after us. Double bookedWe are now waiting 24 hours for the next flight out! We were promised compensation for two yet since one seat was supposedly available, they later rescinded. Stuck near the airport for 24 hours at a motel.Edit: After signing a form for compensation we have received nothing three weeks later (no emails confirming the form and no copes of the form). What a scam. | 1 |
Jet2.com | We waited on the tarmac at Stansted for an hour because of a mix up with baggage. The handlers unloaded the baggage, removed stickers and reloaded luggage. | 3 |
Jet2.com | We waited with bated breath at Funchal airport. High winds in the UK meant the aircraft set off late..... high winds in Madeira made landing difficult. It landed on it's second attempt an hour and a half late.Jet2 staff were excellent, flight crew, ground staff, everyone.The aircraft was turned round incredibly quickly and we were only less than an hour late.We were given information updates.We have flown many times with Jet2, finding their staff first class. | 5 |
Lufthansa | We want to commend Carrol Moletsane for her kind and professional service at the Lufthansa check-in counter at Johannesburg OR Tambo Airport on 16 Sept @ 15:30. She was approachable and understanding and had empathy for our young daughter leaving for the UK after her visit in SA. Carrol, more employees like you are needed to make flying a more pleasant and less stressful event. Thank you so much. | 9 |
Ryanair | We wanted refund for our cancelled flight they said you can get coupons or refund.We said we want refund but all they do is trying to make us wait.They are not giving us refund and still they are trying to give us some coupons..i am trying to call the customer service,but they are not picking up. | 1 |
EasyJet | We wanted to cancel our flights to and from Alicante. We were supposed to be staying with friends, but they had a medical emergency and had to return home. It was so difficult to find out how to cancel our flight: we kept being directed round in circles. There is no way on the Cancelling Flights page that allows for these extentuating circumstances: if you go to Manage Bookings, it just redirects you to Cancelling Flights. If you have made your booking through another agency, eg. booking.com, it becomes even more complicated. When I did get through on the Customer Live Chat, Abdulaziz was very helpful, and dealt with our issue quickly and efficiently. | 3 |
EasyJet | We wanted to change our flight times and a name on the booking. Great and clear communication using the chat function. Every issue was solved. Thank you for helping Yousra! | 5 |
EasyJet | We wanted to get clarity on the EasyJet policy regarding flying with infants and the luggage allowance. Julius who answered our questions was slow (took 5 mins to give us a 3 word response back), too brief, and frankly useless. I would have preferred to talk to a wall and keep guessing about the policy myself.Our situation is not unique - we're travelling with a baby, and we just want to know what we can take with us.We read from easy jet website that 2 infant/baby items are included for free - so we asked, does a pram with basinet count as one or two items. We were told, 'Every baby item counts as an item'. Not answering our question really. We know other airlines count that as 2. If that's the case, then we won't be allowed a car seat on top -- which is essential for us. We then asked, how do we add extra baby items (in case the pram + basinet counts as 2, and then the car seat counts as the 3rd item). We were then told, we just pay extra on the day of travel at the airport. We then asked, how much would we have to pay, and then we were told 'I cannot answer that question, and additional items may be refused'. We asked what happens to our essential safety items for the baby if they are refused, and the response was 'I have answered your question.' (which he did not).This is conflicting information, and also terrifying as a parent with a new born as we cannot plan what luggage to take correctly. It's essential for us to travel with a pram, basinet and a car seat for obvious safety reasons - we we know many airlines count the basinet as a separate items (and give you clear price on how much extra items would cost) - we just wanted to know the price. But now it seems, according to Julius, we won't be allowed.Other than the frustratingly brief, unclear, and slow responses we got - I have zero confidence this person knew what they were talking about. | 1 |
EasyJet | We wanted to stay at a spa hotel for a special birthday. We found one in Greece with an entertainment programme and all kinds of wonderful spa options. When we arrived we found the spa was shut and had been for over a year. There was also no entertainment programme meaning we had to travel outside the hotel to locate any kind of evening entertainment. There was no rep at the hotel so we text the number we were given in case of issues. No response. We tried to call the U.K. helpline and after spending over an hour on hold each time we gave up as it was taking over what was supposed to be our holiday. So we emailed customer services with an urgent complaint. No response. We gave it 48 hours and then emailed again. No response. By now it was time to come home so we started again when we got gone. Easyjet never replied to any of the complaints we made. We contacted ABTA who asked easyjet to deal with our complaint and they ignored ABTA also. Eventually after a second instruction from ABTA they responded to say 'closed due to covid'. Bearing in mind the spa was completely closed down for 14 months and has infact become the hotels storage facility for function furniture and that it was the major draw for the hotel I feel that was more than enough time to update their advertising. Also 'Covid' had no impact on all the other local businesses that were providing entertainment with no issue whatsoever. Infact the hotel themselves were providing entertainment for the wedding functions they were holding whilst we were there, just not any entertainment for holidaymakers. Needless to say I will never use Easyjet again. Absolutely shocking customer services and no interest in providing accurate information on their own website leading to false advertising and misleading customers. Only Jet2 for me going forward! | 1 |
EasyJet | We wanted to take 2 bags out and bring only one back. The system only allows you to book both legs of the journey!!! | 1 |
EasyJet | We was at the airport for our departure from Luton to Palma de Mallorca, whilst there we were informed our flight had been cancelled ( ironically so had the same flight out the previous Friday been cancelled) we was informed by EasyJet Customer Service employee at Luton we could get refund for flight and claim compensation ,Easy jet had no available flights the following day from Luton so we had to get a taxi the following day from Luton to stansted to fly with Jet 2 ( first time with them and they were fantastic)Our compensation claim has been denied as it was "Staffing Issues with ATC" they never gave us 14 days notice of any strike action being carried out, I'm very confident there would have been other airlines flying over France and Spanish flight zones after 8pm on Friday 7th July - so basically because it's costing aviation industry millions of pounds in compensation they have come out with some generic lame brain rubbish called ATC staffing issues which is extreme circumstances out of there control, I am currently seeking legal advice, you've more chance of getting blood from a stone than getting in touch with there customer service department | 1 |
Jet2.com | We was delayed 1 hour coming back from Alicante. Outbound and inbound journey had ran out of certain refreshments | 3 |
EasyJet | We was due to fly to Disneyland Paris at 7:00am in the morning from Manchester airport giving us a full day in Disneyland Paris as part of a 60th birthday event with the kids/ in-laws and cousins.We was all packed ready to enjoy our break away, kids was excited, we had the flight booked for almost a year.They emailed us at 23:00, we was due to set off to the airport at 3am (4hours later) to tell us that we now had a new flight number,The email said nothing about delays,Family checked the flight number and it was delayed by 8 hours!Delayed until 15:15!Further checked show it's now delayed to 16:15,They have denied us a day of our holiday due to how late we will arrive,I wish we read reviews on the airline, apparently they have the most delayed and cancelled flightsDo not use | 1 |
Jet2.com | We was impressed with our flights to and from Fuertaventura plenty of staff at the departure terminals to guide us, plenty of leg room on the plane so no complaits at all highly shall use you again Many thanks | 5 |
Jet2.com | We was late departing but pilot made the time up, hostesses really helpful | 5 |
Jet2.com | We was on a group booking and it was so simple. No need to check in night before all seated together and boarding passes issued without costs like some airlines. Will always use them | 5 |
Jet2.com | We was travelling to Malta for our wedding and the team was so helpful with all our bags and making it a lotLet's stressful for us x | 5 |
EasyJet | We went by easyJet to Turkey 5* hotel, what a joke, hotel was a disgrace, staff even worse, and the food, well my friend got food poisoning on second day (along with many more) I tried complaining but nobody cared, had to find a chemist to get stuff for my friend, did ask hotel for help but looked at me as if was crazy, my friend was in bed all wk, only got up because we was flying home, after 5mths trying to get something bk for ruined hol,we end up with £150 between us 🤨, and they said giving that because we didn't eat in hotel, are they joking 🤷ðŸ»â€â™€ï¸, will never use them again, 5* phiff, this company a joke and a disgrace | 1 |
EasyJet | We went from London Gatwick to Turkey antaliya flight K5NB1NJ .The Guy called Victor tall ugly Racist guy a hole with 4 eyes He is extremely Rasict I have never seen such Racist person in my life I think he haye his job ,this kind of ppl shouldn't work in any kind of passenger air plane with some nice professional pilots and crews who work very hard to have a safe journey on sky. | 1 |
Jet2.com | We went from Turkey to Gatwick right the plane was really bumpy and there was no TVs to keep up entertained for 5 hours but there was a delay for 3 and a half hours in the airport that a lady talked backed to us and the jet 2 plane was so dirty that we were delayed for 30 minute. Never flying with them again | 1 |
Lufthansa | We went on a flight towards Brasil with Lufthansa.One of our suitcases was delayed (2 days).Op 5 nov. 2024, om 17:17 heeft Lufthansa Customer Relations het volgende geschreven:Dear ,Thank you very much for your inquiry dated October 24, 2024.We are happy to confirm, pursuant to Montreal Convention, you are entitled to a payment. Kindly provide our service team with your bank details including the account currency. Please note that a payment to credit cards and e-commerce payment companies like Mangopay or Paypal is unfortunately not possible.â— IBAN (16 digits)You can send us the bank details as reply to this e-mail. Please make sure that the case number (FB ID) is included in the subject line of the e-mail.A few days later we got another mail by Lufthansa:Op 12 nov 2024 om 12:33 heeft Lufthansa Customer Relations het volgende geschreven:Dear,Thank you for your inquiry.We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request.Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed.Afterwards no more contact possible.... | 1 |
Ryanair | We went on a flight with ryanair on 12th March but unfortunately due to weather conditions we couldn't land in Lanzarote so we're diverted to fuertaventura. This I understand but we were then sat on the runway for 4 hrs with no food or drink. We eventually took off for Lanzarote and were kept in hold for an hour then the pilot attempted to land but then took off again. We weren't informed anything. We were taken back to fuertaventura where we were told we would have a hotel and transport until the next day. At 1 30 am we were informed we could have a hotel but no transport and the hotel was an hour away so we would have to pay for a taxi WE THOUGHT THEY WERE JOKING.NOT!!!! We decided to stay in the airport until the flight the next day, we were not offered any food or drink by the staff as they couldn't care less. There was nothing open so we couldn't get anything. There were disabled people and small children who hadn't eaten or drank for hours and were expected to sleep on the floor. SHOCKING . The next day the ryanair customer service wasn't even open until later even though they new we were all there. Our flight was scheduled for 11. 20 am on the 13th so we were all at the gate waiting only to be told the crew hadn't turned up. Our flight was delayed again by an hour. UNBELIEVABLE. When we then presented our new boarding cards which we were given there was a problem as the time had elapsed due to the crew not turning up on time. Eventually we were allowed to board the plane but not one member of the crew apologised. I have never been treated so badly by an airline. RYANAIR YOU SHOULD BE ASHAMED. | 1 |
Jet2.com | We went on a villa holiday with jet2 in August. The villa and flights were really good this review is about the hire car and the customer service after we got back. I have a large family so we had to upgrade our hire car to a 9 seater which cost me £600 extra which I expected. We got a hire car voucher to give to the hire company on arrival which said I would need to give a £600 deposit to the hire firm which again was expected so I took a credit card with £600 on it. When we got to the hire car though they said they wanted £1000 deposit but I didn't have a credit card that had £1000 on it so they wouldn't give me the car even though I had a voucher from jet2 saying the deposit would be £600. I went to the jet2 desk at the airport and they advised me that I should ring the number for the hire car company on the voucher and get in touch with jet2 customer service when I got back and because I hadn't been able to get the hire car I would get a refund. So when I got to the villa I rang the hire car company but there was nothing they could do so I decided to ring jet2 customer service while on holiday just so they knew I hadn't been able to get the hire car. They were very good and said to email them when I got back and that she would leave a note on the system that I'd rang and was unable to get the hire car. So on returning from our holiday after spending a lot of money on taxis to get everywhere I emailed jet2 to ask for a refund. They rang me back about a mouth later to get more info and I was told that they will refund if I can prove that I spoke to someone in the airport! How can I prove that I spoke to someone in a airport In a different country? As they know this would be impossible and is just away of getting out of giving me a refund. It's an absolute disgusting way to treat your customers. I have emailed them again with proof that I rang them while on holiday but they are still saying if I can't prove I spoke with someone in the airport they aren't going to refund me. So they are just keeping my £600. | 1 |
EasyJet | We went on flight EZY 6299 to Gibraltar on 13th June. The first flight with updated covid requirements. The ground "checking in" crew were first class assisting with the requirements as best they could in very difficult circumstances. To be congratulated. Flight crew were also very helpful and comforting to a distressed lady who was concerned about being permitted on the flight. | 5 |
Ryanair | We went on holiday earlier this year though an agent, unfortunately as we fly from Stansted it was Ryan air our flights were with. Knowing how little leg room you get, we booked extra leg room seats . This part was not through the agent but by ourselves direct with Ryan air. When boarding the flight, the extra leg room seats we had booked on row 16 these were not extra leg room. When we questioned the cabin crew and showed the proof, they just said "take it up with Ryan air"So we did this and asked for a refund on the extra we had paid.When we looked and noticed we had not been refunded. We emailed back and the delightful Natalie responded that it had been paid and provided the 4 last digits to a credit card, that was not ours. When we bought this to her attention she stated it was our job to get the money from the person they had paid. We asked for documents of who they had paid, as my psychic ability is a little limited. So Natalie, her ever helpful self, replied that although she sympathised, she wouldn't help any further and that as far as they were concerned the case was closed !!Thanks Ryan air. You must be so proud of Natalie. Maybe you could give her our refund as a little bonus for all her hard work in helping with the theft of our money . | 1 |
Jet2.com | We went on holiday to Turkey in May and while we were there we booked on to one of their excursions called Antalya Aquarium. Our SEN son is obsessed with sea creatures so had already planned to go. We chose to do it with Jet2 as we thought it would the stress away of getting there and back. How wrong we were!In the booklet advertising the excursion, it explained the trip was about 8 hours. It then talks about he different creatures you will see and not to miss the highlight of the day which is the shark feeding. It ends by telling you the other things that are there such as a cinema and rainforest adventure to make it an unforgettable day.In reality, the trip is 12 hours long. When you have taken a 7 month old baby and a 4 year old, this 4 hours is a huge difference and would have made us reconsider taking them.When we booked the trip, we were told there were 2 stops on the way to a jewellery bazaar and in Antalya to get some lunch. What we were not told is that after being picked up at 8am we would not get to the aquarium until 4pm and we would only have an hour and a half there. We had a longer stop for lunch! There were actually 3 stops on the way. The first was not a bazaar but a very ornate, marble building selling very expensive jewellery which was not suitable for children at all.The icing on the cake was the fact the highlight advertised in Jet2's excursion book of shark feeding only happened at 12pm each day so we were never going to be there for it.I have complained about this to Jet2 and explained what a very distressing day it was especially for our SEN son and they do not seem to care or acknowledge that their advertising is wrong. We will not be using them again.I just thought I would update that after they replied to this review, they said they would relook in to our experience and get back to us in 28 days. After 28 days I had to message again and they have replied they still don't agree they did anything wrong. So they feel it is completely OK to lie and mislead families to get money from them in their advertising! | 1 |
Ryanair | We went on holidays and paid a lot of money for our flights. We have used other airlines for short flights and we always get water, biscuits, sweets for the kids, coffee or tea for FREE. But with Ryanair and going on a long flight and after what us passengers paid, we still have to pay for anything. Outrageous...this is a bunch of greedy people who have no shame and no respect for their costumers. We will definitely NOT use this company again no matter what. | 1 |
Ryanair | We went to "Oslo"... and the airport was actually a 2 hour bus ride from Oslo. The staff did nothing about the queue jumpers, even though I was first in line and complained. The service was non existent. Unless you're single,broke, or the planes land in your back yard abroad, I'd pay the extra £50 and take a "normal" airline, at least they have a reputation to live up to. | 1 |
EasyJet | We went to Berlin with easyjet last November. As if travel wasn't stressful enough WHILST THERE ! we got an email from them saying ' sorry you didn't travel out', panicking we tried and tried (ruined the break) to find out what the he'll was going on !, and worried that as the doom brainsdidn't know we had flown out with them,was our return flight going to be there for our return, eventually we got through and confirmed our home flight was still there. No apology at all, we complained when we returned and this was ignored.Begrudgingly we have booked to go again this November (it's either dopy jet or Ryan Air sadly) we then Months after booking get an email saying the return flight times had changed, when checking the times are exactly the same !. We tried to email (no chance) kept getting the STUPID CHAT BOX which his clearly designed to take you round and round in circles until you lose the will to live, at end you get an option if the rubbish they send out automatically does not resolve click on this and leave a message, and they send out the same rubbish (four times). This lot could not run a Bath, I am amazed they can get planes in the air.There is NO DIRECT LINK TO COMPLAIN, just the run around. WORLD CHAMPION DODGERS | 1 |
Wizz Air | We went to Ciampino airport 3 hours early and tried to open the Wizz Air site online to print our boarding passes, but surprisingly the site did not allow us to do it. When we questioned the female staff, she answered in a very rude manner, we could not get the boarding passes 3 hours before the flight - so we needed to pay 35euros per person. Do yourself a favor do not travel with Wizz Air. | 1 |
Jet2.com | We went to Cyprus. The check-in online is quick and easy. We were kept well informed on our flight with updates on the App and MSN. Boarding was well organised. Our in-flight meals- the Roast Chicken Dinner- were tasty welcome and good value.All staff were helpful and the 1st Officer gave us in-flight info that was interesting. The return journey was equally easy. I feel very confident with Jet2. Thank you. | 5 |
Ryanair | We went to Dublin for the weekend. On the return flight we had to pay € 92 for exactly the same hand luggage that we brought from NL at Dublin Airport.With the announcement that we should have taken priority during the booking. Also rude staff | 1 |
EasyJet | We went to London from Amsterdam for 3 days. We booked with easyJet. Our flight to London Gatwick was cancelled without any reason, luckily we were able to get on a flight later. On the 29th of May we were supposed to fly back to Amsterdam from London Gatwick. It started with 1 hour delay and then 2 hours, 3 hours, 4 hours. Eventually we went to the airport on time to get a notification in the app that our flight was cancelled. No one to help at the airport, only 1 person handing out papers with a phone number to call. Number wasn't even available because they were closed... Later more and more people were stuck at the airport because their flights were also cancelled. EasyJet cancelled at least 24 flights from Gatwick!!! The only option we had was to rebook to find out the first fight back was WEDNESDAY, 3 DAYS LATER. We have work and appointments. We had to go back to find a hotel again otherwise we'd be sleeping at the airport. We had the flight of Wednesday selected but we had to go back so we booked a flight with another company on Tuesday and flew back. Later we found out that the new flight on Wednesday to Amsterdam was CANCELLED AGAIN!!! We would still be stuck in London if we hadn't booked with another company. HORRIBLE. We called many times and all they say is they can't even give a refund? WHAT ON EARTH??? We spend over 1000 for the train, food, hotel and other flight. Not to forget that there are many other people in the same situation or worse from different airports all over Europe. People with young kids, people for weddings, funerals and much more.No service at all. I have read many articles on the news and spoke to many people who had the same. I heard people had 3 cancelled flights back home... They should offer SERVICE and not leave people on their own and then twist words and lie straight up to your face. Never book with easyJet. They don't treat their customers like humans. They should ashamed of themselves. EASYJET IS CANCELJET / DELAYJET. | 1 |
Jet2.com | We went to Portugal with Jet2 in September. Have to say I was so impressed, in resort rep came and gave us information and tips. Kept up to date with transfer info and when we got to the airport staff were there to keep you right at every step. Was so impressed we have booked to go to Cyprus with them in May. | 5 |
Wizz Air | We went to Rome and at the airport, they told us, that for cancelled flight we get refund (money compensation) The first contact with support was very bad and they wanted to convince us that the flight was not made due to force majeure. But we already knew from the airport that it was a technical fault on the plane. So, after insisting, they reimbursed one ticket. I have been demanding compensation for the second one for 3 months now. Zero communication. DON'T RECOMMEND | 1 |
Lufthansa | We went to South Africa, last summer. Arriving in Johannesburg, my wifes suitcase was not on board. No problem! There was a woman with a list with missing luggaga and we were already on it. 'It happens everyday with LUFTHANSA!' and it will arrive tomorrow... But, we booked accomodation 500kms further on which we had to reach that day. No problem: 'We will send it tomorrow...' After cheking all kind of numbers to get in contact with the airport and the company and after completed all documents we drove away. Next day, no luggage. The day after, no luggage. Trying to make contact: impossible. We left all our next adresses in the contact mail. No messages in return. We tried every day to make contact... no response. After one week we went to the shop for new clothes. We tried again to make contact with the airport and someone answered: 'We will bring it tomorrow to St. Lucia...' Guess? Nothing at all. Trying to make contact with LUFTHANSA... nada! At the end of our holidays we went to the airport in Johannesburg, searching for our luggage... and found it between hunderds of suitcases.Home again, we made contact with LUFTHANSA. Lots of times. It was always the same: ' We regret blablabla happy you got it back blablabla we do not give any compensation because you got it back... 'Oh my god! We spent hours and hours trying to track our bagage, they promised and promised it would be in our next hotel. Nothing happened. Frustration.Because we were not satisfied with this handling (there was NO handling), I asked my lawyer to contact LUFTHANSA with bigger arguments. They don't even read them and we got always the same answers and no compensation at all. After 6 months of sending e-mails we are disgusted of this company LUFTHANSA. Deutsche Gründlichkeit? Never again we will flight this company! Peter and Wendie. | 1 |
Jet2.com | We went to athens from Manchester. Manchester no probs all straight forward and away, has always staff are great,Coming back home from Athens long que took ages I think under staff might have been the problem, once on the plane delayed for a hour due to a recount of suitcases, | 4 |
Ryanair | We went to bergerac for the day they knew there was an ATC strike the day we returned an we would not be able to return until about a week later and did nothing to help other than ending a chat after waiting fir an hour. We are now going to have to take a train to bordeax then fly to Barcelona then liverpool. Will be taking them to the County Court to recover costs due to their negligence.Ps no passenger seated on row by the emergency exit on landing | 1 |
Ryanair | We went to board a flight to Athens form PLF filled few days ago but no confirmation received.on the form itself the Greek goverment stated you can board if you have filled the form.Staff were ignorant and rude she refused to read the email from PLF about 20 person left behind.Will never ever fly with Ryanair anymore. | 1 |
Vueling | We went to fly with vueling and had checked in luggage. When we arrived at Malaga our luggage was no where to be found. They told us we could buy necessities for up to 50 euros a day as we didn’t have anything with us now for our holidays. It is now two months later and they are still “searching†for our luggage. Above all we now also have to decide between either getting a claim for the lost luggage or getting a claim for the money we spend on necessities during our holidays. Not both. The amount of the claim will be based on the weight of our luggage, which is an insane way of calculating the worth of our valuable personal items. Costumer service is horrible, as if they are trying to make it as difficult als possible to claim anything for them. I feel horrible about losing my personal belongings, but feeling scammed makes it even worse. I’m never flying with Vueling again and would advise against everyone. | 1 |
Ryanair | We went to ireland with them, they didn't mention we had to pay for luggage untill very last min. Excpencive too.Will never fly with them again | 1 |
Ryanair | We went to the Bournemouth airport to use the airport internet to do the pre check in, and mentioned that to the Ryanair desk we were doing that, but they instead just asked for our names and open the booking, then forced us to pay the 55 pound per 3 passengers for airport check in even though we were within our rights to do the pre check in with many hours before flight. We want our money back. | 1 |
Jet2.com | We went to the Occidental Jandia Player in September on and all-inclusive plus basis. The hotel was nice but the plus part of the basis was not worth the money. We paid hundreds of pounds extra but were disappointed with the drinks part of the package. We were supposed to be able to get premium drinks with the package but on arrival was told that the rooftop bar was closed and found that the pool bar and snack bar didn't serve premium drinks only the lobby bar. None of the bar staff could do cocktails they were only on draught and also they were unable to do Sangria! We were supposed to have bottled water supplied to the room on a daily basis we were there 10 days and this happened 4 times and had to ask reception for the water. The cleaning of the room was a bit hit and miss. We spoke to the Jet2 rep who arranged for us to meet with the hotel customer service office who agreed with everything that we said and apologised but said that the hotel had been taken over since the last time we went and that the plus part of the basis was being phased out, even though the reception desk was still selling this basis on request for an extra 1000 euros for 14 days! We feel that we were ripped off and wont be going to this hotel again which is such a pity as it was a really nice hotel and was very special but now just a bog standard all-inclusive hotel.Date of experience: September 19, 2024 | 3 |
Ryanair | We went to the airport to check in, they held us in queue for 1 hour and got to check out, in order for her to say we need to pay £55 for each person to check in that is £275 more than what I got the ticket for £49, I am shocked and disgusted by them, also got to pay for a backpack because it had little wheels £34. You are a scamming airplane, and should be failing soon. They charged 4 euros for a small 500ml bottle of water- just wow. Should have used British airways, at least I know they will charge for me exact amount or less to be honest. Disgusting policy rootless company | 1 |
Turkish Airlines | We went to the wrong airport in Istanbul. A Turkish Airlines staff member put us on a shuttle bus between the two Istanbul airports for free immediately and without any questions, and we were able to to be at the airport on time and catch our flight.Fantastic attitude to just help people in difficult situations! | 5 |
Pegasus Airlines | We went to the wrong terminal at Jeddah Airport due to the incorrect booking information provided, which failed to specify the correct terminal. This mistake forced us to pay for a taxi to rush to the right terminal and sprint to check in on time.The check-in process and boarding were very disorganised.The staff at the check-in desks in Jeddah Airport didn't provide sufficient information and were not accommodating.Boarding for the flight from SAW to STN was chaotic. It was clearly stated that passengers in rows 20–40 should board from the rear door, while rows 1–19 should use the front door. However, there was significant congestion in the middle of the plane because many passengers from rows 20–40 boarded through the front door. The cabin crew seemed indifferent, and no one checked to ensure passengers used the correct doors before boarding via the stairs. Absolute chaos! Probably because the ground crew were busy on their phones!The unnecessary delays were handled with no explanations or apologies.It's no surprise Pegasus consistently ranks among the worst companies each year. Well done ðŸ‘. | 1 |
Jet2.com | We were 1/2 hr late taking off from Lanzarote but we made up the time and landed on time. Good service on the plane. | 5 |
Grupo AirFrance-KLM | We were 10 people in Barcelona on a study tour. When we came to the airport for our flight back to Trondheim, the transfer agent told us that our tickets were not valid. KLM did not give us any information about this. We could not get through to KLM customer care. Luckily the transfer agents at the airport helped us and talked to KLM and booked a flight back home the next day.Now it's been a month since this trip, and we still haven't got any compensation from KLM. They send us general email with a list over a lot of things that "might" be missing in our refund-complaint. We just have to guess what's missing.I've never experienced so lousy customer service in my life. No more KLM. | 1 |
Vueling | We were 11 hours late with no information what so ever. There are european laws but they dont care very much about that. The staff at the airport were lying about when we were going to departure which ment that we couldnt leave the gate and it was very unsure if we were going to come home or not. NEVER AGAIN! | 1 |
Ryanair | We were 16 tourists with 8 children on way to Venice from Paris Beauvais Airport , one booking reservation no YUPP6M booked in Plus category (with supposedly PRIORITY check-in with one check in baggage each) on 31/5/18 FR 4984.We took reached airport at 7.30 am (very well in time to board 9:25 AM flight) . We were in queue for check -in standing there for long & when we reached the check in counter , we were asked to deposit 55 euros each to which we agreed . We got the baggage checked in but few suitcases were not checked in despite us having paid for the same already & got vouchers to pay the money on a separate window, but as we reached the window in next 2 minutes, the person on window refused to issue us tickets telling us that we were late.Just to mention , there were so many Other Destination passengers standing in the same queue as ours on Ryanair counter & nobody from Ryanair attended to us despite our several requests to attend to us.We requested the Ryan Air team several times but no favourable reply was received .All this can be reconfirmed on your airport CCTV cameras, the staff being rude & has a racist behaviour.We missed our flight despite reaching very much before time to airport.We expect refund of our entire amount & compensate for the gross disturbance to our trip. Our Group has lost 5,000 euros because of no fault of ours.My family , friends & children are highly disappointed with the behaviour received at the prestigious international airport of France at Beauvais tille.Not to mention that we received back 2 of the checked in baggages in broken condition from Lost & found section of the airport , the file ref no BVAFR 17851/31May 18/ 0748 GMT.-Ashish | 1 |
Lufthansa | We were 2 hours delayed leaving Manchester and when we finally arrived in Munich they had no staff to unload luggage from the plane so we had to sit for 4 hours on the floor in the baggage area waiting with a small baby. Finally we got our suitcase, the baby's pram didn't arrive as they had forgotten to put it on the plane in Manchester. After 4 days it was delivered to our house - broken. We asked for some compensation but Lufthansa refused to pay anything. I guess they feel they did nothing wrong! | 1 |
Grupo AirFrance-KLM | We were 2 passenger travelling from Dubai to Prague Via Paris with Air France. AF0655 to Paris which got delayed due to some emergency landing in Istanbul and hence I missed my connecting flight. AF1382 to Prague departing 7:20am the same day from Paris. And upon reaching the counter in Paris they gave me the next flight straight away @ 13:00 hrs which is AF1082 thus keeping me stranded in the airport for almost 6 hrs approx and they denied giving me a lounge access to freshen up or rest. It was a not a good or memorable experience. | 1 |
Jet2.com | We were 26 hours delayed going out on our holiday on the 5 January to Lanzarote due to bad weather but was so bad there was nothing set up for the people at the airport no hot food available no blankets it was freezing in the airport all night couldn't get out of airport as no taxis wouldn't come to the airport that was cruel as myself and my husband were traveling disabled | 2 |
Lufthansa | We were 4 crew member from United states to Barcelona, all it was ok until to change airline company to Lufthansa, terrible, bad, was changed 3 time our fligth to Barcelona from Munich, not hotel to our little brother and nothing. NOt recomend this airline if you need conexion in Germany. I wrote to assistence and devolution our money spend in the airport, my baggage was lost, was 5 baggage. Terrible. | 1 |
Vueling | We were 5 passengers traveling from Barcelona to Madrid. The night before our flight I noticed that the airline had changed our return flight for an hour after we arrived in Madrid. I tried calling to no avail the message was that they were closed for the night to try customer service in the morning after 9:00am. Which was after our scheduled flight left. We decided to go and try and fix the problem at the airport. We checked in, checked in our luggage ask the agent what we could do to fix the return flight, he said we had to go to the customer service counter because he could not help us. We get there and there are a young guy and a girl talking and laughing. When we tell him what has happened he says the airline has the right to change the flight when they want. We said yes, but this is not even humanly possible to get back a flight after arriving 1 hour earlier. We had booked a room and paid for it in Madrid at least a month before. The guy then said that their systems were down and he couldn't help us. We told him that we had tried online and couldn't fix it and that the check in agent had told us that they were the ones who had to make the changes. He then got really rude and said, it looks like you don't understand what I am saying. When I tried to get his name he told me that he didn't have to give me anything, he got angry and told us he would not allow us to fly that day, he picked up the phone and told someone to not let us board. We tried to get our luggage that we had paid additional for back and they could not get our luggage back. This was 5 or six days ago and we still don't know where our luggage is. We begged for our luggage as the plane had not left they could not get it back. To this day, although we called several times they still have not found or sent us the luggage. They just tell us to go online, but when we do, they tell us that the luggage has not been found. We didn't get to fly. So we lost our money for the 5 tickets. | 1 |
Eurowings | We were 7 people traveling with Eurovings in July 2024. Unfortnatly our fligth where cancled on short notice. Eurowings helped with rebooking the day after. Nice.But But But, now 3 month later we have not got our compensation, nor the refound of the cost for hotel, Transportation ect...Have wrote emails several times (Have got a ticket no. 3256852), Called several times and still no answer. | 2 |
Vueling | We were Booked on Vueling flights after British Airways cancelled our flights with them. This, on paper, was the best option we could get. No cost seat reservation due to the type of flight transferred from BA which meant nothing on the outbound flight as they split us up to accommodate a family who apparently couldn't be split up due to them having young children, which was exactly what we had too??? No logic to it whatsoever. Flight was away a little late but got us there on time. On return, at Valencia airport the requirement was allow 3 hours. Vueling decided not to open the check in until almost 2 hours before the flight, despite 2 staff going to the desk for 5 minutes and then disappearing without a word. Staff generally seem annoyed all the time, that's ground staff and cabin crew. Planes noisy and uncomfortable and given that Spain are right up there for Coeliac diets, a shame that no Gluten Free sandwich on offer, especially given that Valencia airport has nothing GF either. I realise its a budget airline but it could do much better. | 2 |
EasyJet | We were Lanzarote for new year 2022. Unfortunately my wife became quite seriously ill. We needed to get her home to the hospital that is treating her for a long term condition. I booked a flight for the next day on my mobile phone which was pretty straightforward. I also booked special assistance for my wife.The special assistance was outstanding, and the cabin crew were superbly helpful. They could not have done more. | 5 |
Vueling | We were a bit hesitant to book our Vueling Airlines flight after reading many negative reviews. The staff we encountered were helpful and friendly, aircraft was comfy and we certainly had enough leg room (something I am pleased about due to being pregnant ). We arrived at the scheduled arrival time so that was an added bonus. We really enjoyed our flight and would happily recommend to others. | 9 |
Ryanair | We were a group of 12 guys on the Stansted - Tallinn route earlier this summer.In general the service was what you pay for, the only downside was the fact that we had one dropout 3 weeks before the holiday and the guy had to pay the full flight ticket, while our Tallinn holiday operator StagForYou was able to give us full refund for him.I would expect a company to be more customer friendly, when we make a group booking, but well this is Ryanair :( | 3 |
Grupo AirFrance-KLM | We were a group of 4 and purchased our airfares 4 months before our trip. The day before our departure, we were unable to get our boarding passes online. The agent could not help on the phone either. When we arrived in Montreal, Air France staffs could only assigned seats to us for the first leg of our journey, from Montreal to Paris. She put us on STANDBY for the second leg which is from Paris to Florence, Italy. When we arrived at the gate in Paris, the staffs told us right a way that the plane was full and we have to wait for the next flight which is 10 hours later. We told them that we had purchased our tickets 4 months before and should not be on a STANDBY position. There were a few passengers waiting for the seats. If we had not stood our ground, the staffs would have given our seats to other standby passengers. On our return flight home two weeks later, we were able to check in online the day before, but could not get boarding passes. When we arrived at the Rome, Italy airport, there were long lineups at Air France counters for check ins. No Kiosks. The plane was delayed for almost an hour. We missed our connecting flight from Paris to Montreal. While rebooking our next flight which was 4 hours later, only two of us received assigned seats. The other two were on STANDBY again. The two without seats were instructed to get our seats at the gate counter. My husband had to stand and wait for more than half an hour at the gate counter before we got our seats. Thet fact the plane was not 100% full is mind boggling, why they waste their time and the passengers' and not assigned seats to all 4 of us in the first place. I can understand if someone purchases a ticket at last minute and the plane is full, a standby option is appropriate. But we purchased our tickets many months before, it is fair that we should have the priority. The way Air France conducts its business is not a sound one. Air France ruins our perfect holiday. We'll never fly with Air France again. Final notes: Air France lost 3 of our 4 luggages and they arrived 3 days later. | 1 |
Ryanair | We were a group of 5 travelling across Europe and we went with Ryanair for one of our flights. Turns out this was our first and our last flight with them. Their staff is cold and seem like they hate their job. They charged one of us 30€ to check-in in person. 30€ just to print a small piece of paper? On top of that, they charged me 50€ because my cabin bag didn't fit their very small testing stool, even though there was room for my bag to fit their over-head compartment.No other company charges 30€ for check-in in person nor both forces you to test the size of your cabin bag and makes you pay in front of everyone.To add to the injury, the inside of the plane is very old and basic: small leg room, seats don't recline, no entertainment, you need to hold a button in the bathroom for the sink to work otherwise no water flows (how the hell am I supposed to wash my hands if I have to hold a button with one hand) and their sink was clogged. Please, for your sake, do not, I repeat DO NOT take Ryanair. I took more than 20 flights in my life and it was by far the worse experience. | 1 |
EasyJet | We were a group of four travelling home to the UK from Malaga (to Luton). One of us had the App which stated there was a delay of almost 2 hours. When I checked-in, the easyJet rep said she had no info about any delay, this confirmed by the member of staff working next to her. We were delayed by almost two hours, but not one bit of information from anyone. No-one to be seen from easyJet till we were about to board. The 'excuse' was we were delayed due to the weather around the UK; there was no apology when we got on the plane. We saw no thunderstorms in or near the UK but I have read that at Gatwick other airlines still took off whilst easyJet was saying flights delayed/cancelled due to this. Far more likely there was a shortage of staff. Appalling total lack of information whilst we waited by the gate, the monitors were still showing our original take off time (5.40pm), no mention of a delay. Would avoid using EasyJet in the future, if at all possible. Would far prefer Jet2, BA, or Ryanair. | 2 |
Jet2.com | We were a little delayed in both directions...but captain kept us up to date, the staff were great friendly and helpful. Jet2 our our regular choice and have always been very happy with the service.Only let down is the escalation of prices in the school holidays! | 4 |
Jet2.com | We were a little delayed on our outward journey. Great service, flight was smooth. They ran out of some food on outward journey. | 5 |
Grupo IAG | We were a mother and daughter flying from London to Boston and received great service from Mutaz Shugaa who accommodated our request to have seats together. He was extremely courteous and efficient and we left smiling. The flight attendants were equally friendly and made our delay during take off less noticeable with regular updates and were very helpful and friendly during the flight. BA0239 | 5 |
Lufthansa | We were a sporting-team who had booked our flight from Denmark to France ½ a year in advance w. Lufthansa.At our stopover in Frankfurt we found out that the flight w. Lufthansa was overbooked with more than 30 passengers - thus a large amount of the passengers on the flight with no notice where denied boarding.No explanation by Lufthansa. No ''we are sorry''. No help what so ever to get onto our booked & paid destination. Only rudeness by both LH gate-personnel and LH service-desk -towards us and the many others left stranded in Frankfurt Airport.- Welcome to Lufthansa -> Europe's new Aeroflot! Worse service I have not experienced even by Ryan Air etc.STAY A LONG WAY AWAY FROM THIS AIRLINE | 1 |
Grupo AirFrance-KLM | We were able to fit everything into carry on luggage, which was helpful, especially outbound. On the return flight our bags were spot checked and found to be overweight so we had to get out of the line for passport control, check the bags, then get back into the passport line. This was frustrating, but since we had left a ridiculous amount of time to make the flight we didn't actually have a problem. In addition, the employees marshaling the passport lines were very heads-up and were moving people to fill gaps in the line. They also appeared responsive to pleas about flights departing soon, including those in English. We were of course pretty worried about whether our bags would vaporize on the way to JFK but fortunately everything showed up and was undamaged. All of this means we were very fortunate, since we were flying midsummer when all of the horror stories were happening and we didn't have to deal with AF ground service, which in our experience has never been terrible but never better than OK, either. The in flight experience was fine, although AF is one airline where it pays to fly Premium Economy. We flew regular Economy because of the size of our group, and the service was less. Cabin staff very pleasant as usual but not very visible apart from meal service. Much more attentive the further forward you go, which is not a very passenger-centric strategy. The aircraft wasn't new but had been refreshed. IFE worked and had lots of options. Outbound flight took off late but landed almost on time, return flight was on time. In Premium Economy or Business Class Air France an excellent airline, but in Economy it's a little disappointing. AF could learn a lot from Delta, which provides pretty good service throughout the cabin, or even from United, which is mediocre front to back. Most of my international travel is to France, and most of that is on Air France. This is unlikely to change. Still, I live in hope that Air France ups its game on the service front. | 6 |
EasyJet | We were about the last to board the aircraft and my seat was 10 FThe aircraft had not been cleaned because the pull down tray on the back of the seat in front and the magazine rack were covered in vomit.I had to be moved to a seat 5 rows back. | 1 |
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