Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We were allocated a room in Parco Del Sol in Sorrento , the room was advertised as a balcony, unfortunately they didn't say the balcony looked onto a street that made Beirut look like a palace also the room was a death trap but the usual not our fault response from Jet2, Jet2 had a good business model and you can see standards slipping and with zilch customer service now they'll probably end up like Thomas Cook very soon?? Stay clear | 1 |
EasyJet | We were allowed through the gate at Alicante last Saturday on our flight home to Liverpool only to be held in a crowded passageway before boarding. There were about 50 folk shoulder to shoulder, no ventilation and passengers pulling down their masks because they couldn't breathe in the heat.Unfortunately, someone on the flight has had a subsequent positive PCR test and we have been contacted by test and trace.Easy Jet processes should not allow boarding to commence until the plane is ready. | 2 |
Jet2.com | We were allowed to check in luggage before the 3 hour mark which prevented us hanging around departures. The whole process was a good experience. Good leg room in standard seats. Flights arrived pretty much on time. | 5 |
Jet2.com | We were always kept informed about what was happening before the flight and during. Staff were very polite and helpful | 5 |
Wizz Air | We were an hour before the flight at the airport of Milan, that is 6.40, and the flight was at 7.40 in the morning! And we were denied boarding because "we were one hour before and not 2,5!". As you can see in the instructions, they had no right to deny us boarding, but not only they did, the Wizz Air service does not take responsibility, blaiming the Milan airport!We had no other choice but to buy tickets from another airline to return home, which told us that what Wizz Air did was illegal.You cannot deny boarding an hour before the flight while we have tickets and baggages paid and checked-in.Definitely would not travel again, definitely nor recommend it, and definitely will write everywhere about it, until we get all our money back | 1 |
Vueling | We were an hour early for our flight. And they would not let us on the plane even though we checked in the day before and Sandy. The lady at the front counter said she would not help us and there was a tall red headed lady where you.Check in your baggage. And she was very mean and rude to us. | 1 |
Jet2.com | We were an hour late boarding and then sat on the plane for an hour before we could take off. We were then late arriving at Chania. | 3 |
Vueling | We were apprehensive about our flights due to all of the negative reviews on trust pilot but had no problems whatsoever on our flights outbound and inbound. There were no real delays, our luggage was in one piece and arrived within 5-10mins of getting off the aircraft. All in all we found flying with Vueling absolutely fine. | 4 |
EasyJet | We were asked to board at Milan Malpensa only to find we were left in a hot and stuffy jetway for 30 minutes this wasn't an error as it happened two weeks later on another easyjet flight at Milan this is obviously done for the convenience of the staff not the comfort of passengers. | 5 |
EasyJet | We were asked to pay extra for our luggage even though we paid additional hold charges and then we paid 60 Euro per suitcase to get them checked in. Once reaching Munich we had to wait over an hour to get our cabin size suitcases which we could have easily fit in the flight (which btw we paid for) please just book with a better airline without having to deal with such atrocities | 1 |
Eurowings | We were at a stop in Hamburg, on the way to go to Zadar. They made us climb onto the plane, and after one hour of waiting for the take-off, they canceled the flight. Now, I am waiting for the refund of expenses they committed to refund, and two weeks of silence and counting. Lots of people affected. Worst airline ever. | 1 |
Jet2.com | We were belayed 25 hoursMy Taxie driver in England contacted me and told me that the flight had not took off from Newcastle and was not taking off on the day . It took too long to inform us it was cancelled in Spain | 1 |
Grupo AirFrance-KLM | We were beyond pleased with Air France. We travelled from Toronto-Paris return on our honeymoon. We mentioned we were on our honeymoon and the stewardess brought us complimentary champagne before takeoff, as well as special toiletries kits which were a nice touch. We were also given the wrong seats (apart) on our Regina-Toronto connection boarding cards, I tweeted @AirFrance about it in the terminal and within minutes, they emailed me back stating that they had given us our correct seats (together). | 8 |
Ryanair | We were boarding a flight from Stansted to Edinburgh on 5 Oct (we were there in the line 1 hour before our flight departed), when the check in lady at counter 71 (Staff refused to give me her name) told us we need to proceed to buy extra bag. We comply with this request (as we know this is their business model) and are charged at the customer service counter. We then proceed as quickly as possible to the check in counter 71 and are told that the check in is closed (it was less than 20m and 1min we walked in this time). She was very unwilling to even try and help or make a plan. Why did customer service not tell us this is closed instead of charging us for baggage anyway?When we go the the customer service desk (Miss Jenat) to ask for a refund for the bags we just purchased for no reason from her - we were blamed for taking too long to get to the customer que immediately instead of hearing us out. When we explained that we would just like a refund and would like to know why we were charged for a bag and not told the bag drop couldn't happen she kept saying that we took to long to get to the other side. When we explained when went there straight away she would still not listen and kept being accusatory for no reason and telling us we should have gotten to the airport on time (which we were). Her general attitude was not that of a customer service representative and this will be my first and last time booking Ryanair. There was then a man who ran the que that came and witnessed that we went straight to the bag drop after customer service. You are also welcome to check your CCTV footage in the airport.Miss Jenat then attempted half heartedly to get us a refund via the phone line and kept us waiting for the manager, all while giving us the worst attitude I have ever had from a customer service rep. If you would like to further do business I would suggest hiring customer service representatives with better attitude that want to further your business. If it were not for this woman being so rude to my father I would not have written this review.I hope that you do not succumb to the rudeness and audacity of the representatives of this airline. There are many other budget airline options - do not waste your stress, your money and your time on these rude people who obviously try and trick you into buying extra baggage when they know you are unable to board. We ended up taking the train. This is also a good suggestion for all the eco friendly peeps out there. This is a completely different type of #flightshame. Shame on the airline for treating their customers like crap. | 1 |
Grupo AirFrance-KLM | We were booked ex Australia to travel from Toulouse to Nice and needed to get checked in pick seats etc. Went to the local Air France office in Toulouse and Kevin was most helpful and did the lot for us and printed the boarding passes while we were there. A most helpful and professional person , thanks Kevin. | 5 |
Jet2.com | We were booked in the front row, however we were in the last boarding group. We had one small bag each and the lockers were all full near the front. We therefore had to put them in lockers in the middle of the aircraft. It was therefore chaotic for us when the flight landed as we tried to get to the middle of the aircraft to collect our bags. Easyjet now reserve the first lockers for the front row to ensure this does not happen. Other airlines also allow the front row to board first to ensure the smooth running of passengers on and off the aircraft. | 3 |
EasyJet | We were booked on EZY8352 from Nice to Gatwick on Tuesday 12th June which was due to depart at 12.35. Due to the French air traffic control strike we were delayed until 8pm at night. Easyjet staff in Nice could not have been more helpful and we were treated well. When we eventually boarded our flight the captain explained that they had had a troublesome customer in London who had to be removed from the aeroplane and that meant they were further delayed and missed their slot into Nice. Staff on the flight were wonderful considering they had had a long and stressful day. When we arrived at Gatwick we had missed our connection but EasyJet again came up trumps and put us up for the night free of charge in a hotel. The information desk at Gatwick had not informed us about this and it was only by chance we found out as we thought we would be spending the night on one of the airport benches! EasyJet get a lot of bad press but I can't praise them enough. | 10 |
Ryanair | We were booked on a flight from Edinburgh on 4th July. The FCO advice was still not to travel and the Scottish government recommended not travelling more than 5 miles from home, which meant technically we should not even go to the airport. There were also quarantine measures in place, and of course the 2m rule which you cannot obey on an aeroplane in reality.Ryanair were impossible to contact in the weeks before the flight and all we ever heard was that the flight was going ahead as scheduled, which it did, despite all of the above. | 1 |
EasyJet | We were booked on a flight from Lisbon to Manchester Friday 24/11/23 gates closed 10.45 for a 11.10 take off. We did not leave our cruise ship until 09.00hrs tight by any one's standards Due to my mobility problems I had assistance booked checked in without a hitch and easyJet allowed our travelling friends to checkin at the same desk. Now off to security my wife and I went through priority no problem however the jobs worth security guard made our friends stand in a very long queue despite explaining that we were in danger of missing the flight . We made the gate boarded only just in time EasyJet done all they could to hold the flight Steward Marc needs a special mention at this point our friends did make it thanks to a little compassion by EasyJet | 5 |
Iberia | We were booked on a flight from San Jose to Alicante leaving on 9th April. This flight was cancelled although we had no notification from Iberia before or after the scheduled flight time.We have been unable to contact this company since.Does anyone have any suggestions as to how we can progress this?Cheers everyone. | 1 |
Grupo IAG | We were booked on a flight from Tampa to Gatwick on 13th April 2024. Upon arriving at the airport we were told our flight had been cancelled and moved to the following day. We received no prior notification of this via any form of communication. We submitted a claim for compensation that would have been applicable under EU261, however they are refusing to pay us. When I speak to their customer services they will not help - I have offered an opportunity for them to rectify the situation and pay us the compensation due however they are still refusing so I will now be seeking legal advice and looking to take legal action against them to compensate us for their utter incompetence. BA are the worst airline in the world - do not use them under any circumstances. | 1 |
EasyJet | We were booked on a flight to Geneva with easyJet. Unfortunately I was diagnosed with Melanoma and need to have three separate surgeries. I sent the details to easyJet with a description and copies of the three hospital appointments. They came back demanding that we get our GP to complete a detailed form. I explained that it would be difficult to get this done as the flight was only a week away and almost certainly with time pressures on the GP we would miss the date of the flight. I said we were just looking for vouchers and not cash. Back came the reply send us the form. I asked if they would guarantee acceptance if the form came back after the flight time to ensure we didn't lose everything. Back came the reply send the form and no response on our requests. This is a pretty stressful time obviously and easyJet have massively increased our stress. This approach has been in complete contrast with Virgin Atlantic who with the same information made a full cash refund within a week.As a result of easyJet's intransigence we were forced to change our booking to ensure all our money was not lost. We found a similar priced flight and started the change. The £196 charge hurt but was expected. What was not expected was an additional £120 even though the flight was the same price that we paid!! A complete rip off. We ended up booking a much cheaper flight with no certainty I'll be able to make it - that won't be known until after the final surgery. To top it off easyJet then asked us to rate our flight to Geneva - they are really awful.Without doubt we will never book with easyJet again unless there are absolutely no other options. This has been a really difficult time and easyJet have made it so much worse. | 1 |
EasyJet | We were booked on a flight to Manchester from Tenerife at 7pm on the evening of 28th December, at 4pm I had a message saying our flight had been cancelled, bearing in mind I am a disabled special assistance pensioner I couldn't believe that Easyjet left us in tthe airport to fend for ourselves, no options given just told to find a 2 or 3 star room at "reasonable" cost and return for a flight the following day on the 29th. Bearing in mind it's Christmas week and there was literally nothing left that didn't cost a fortune. I was left in tears and distressed over the whole episode and didn't leave the airport until after 10pm and if it hadn't been for the kindness of a young couple helping us find somewhere I really don't know what would have happened. There was no one from Easyjet to help at all. We eventually flew on the 29th with yet another delayed departure!! Since getting home I have submitted 2 claims to Easyjet one for expenses incurred and one for compensation, I have had a reply from Easyjet claiming they can't find my booking with the information I have submitted!! I have sent names, address, booking ref, flight no,passport no's, receipts literally everything!! I thought customer services at Ryanair bad but EasyJet are even worse going on this experience and AS FREQUENT FLYERS WE WILL NEVER EVER FLY WITH THIS COMPANY AGAIN!!! 🥲 | 1 |
Turkish Airlines | We were booked on a short, simple flight with a stop in Istanbul. Out of nowhere, our first flight got delayed by 1:20 hours and we missed the connection on Istanbul for a domestic flight to Antalya. We were rebooked 8:10 hours later, when asking for any sort of compensation, I was told our delay is too short. We spent the first day of our honeymoon in the airport. I have never had such delayed connection with any low cost airline before, let alone, Turkish Airlines, which is a full company. | 1 |
Ryanair | We were booked on the flight from east Midlands airport to Tenerife FR3152 4/4/23 7.15 flight.We arrived at check in just after 5am, we eventually checked our bags at 6.40 as only two staff checking passengers in!We got to the gate at 7am to be told we had missed the flight and we were to blame, this happened to nearly 96 passengers.We managed to book a Tui flight at our expense, nothing back from Ryanair except a generic email saying it was our fault.WORST AIRLINE, WORST CUSTOMER SERVICE,Numerous emails but no response.SHOCKING!!!! | 1 |
EasyJet | We were booked to fly from Cyprus to Bristol 01/03//2023 our plane was diverted to Gatwick landed at midnight, a taxi to Bristol cost £350 to collect our car at Bristol and drive to Torquay arriving at 6am with NO compensation will never use easy Jet again | 1 |
Ryanair | We were booked to fly to Lanzarote on July 4th from Cork for a week since last February. We paid €1,845. We did not fly, as we were not comfortable traveling. We had insurance covered in the price. Is there anything we can do, to get a refund or any form of compensation? | 1 |
Norwegian | We were booked to fly with Norwegian Airlines flight DY7142 on Monday, April 15, 2019, after being delayed for 5 hours and 10 minutes (see attached photo proof) our flight descended 47,000 feet to about 9,000 in 3 minutes time in the last 3 hours of the flight. The pilot announced this was because the compression censor they thought was fixed was actually still broken and we were able to stabilize at 15,000 feet as a result of this we had to make an emergency landing in Paris, France. When we arrived in Paris our flight from there to Rome was delayed for 10 hours until finally it was announced that it was canceled (see attached photo proof). We decided to book a rental car at this time from Paris, France to Rome, Italy and had to pay fees due to the one-way travel, this booking cost us over $2,000 (proof can be provided). We then proceeded to travel from Paris, France to Rome, Italy because of the flight being canceled. We flew a direct flight to Rome, Italy because we were coming for a family emergency and wanted to arrive quickly to see family, this whole thing has been an absolute nightmare. When I call Norwegian Airlines for a refund they do not respond. They state they are reviewing our claim. | 1 |
Grupo IAG | We were bumped from world traveller plus to economy as they had over sold our flight.We were unable to check in online as usual and when we got the airport placed on standby. We later found out we were lucky to get on the flight at all.This was some 6 weeks ago and despite the promise of a 45 day resolution to our complaint we have heard nothing back. The service has been terrible. | 1 |
Lufthansa | We were buying tickets on their website and changed the price while we were buying them. This company is a hoax. Not buying from them. | 1 |
Jet2.com | We were called to board an hour before take off. We were kept waiting around the gate and on the plane for another hour making take off an hour late!! | 3 |
EasyJet | We were cancelled due to Storm Eowyn leaving us overnight in Geneva before travelling to Belfast. We were initially quite panicked but received an email from Easyjet outlining what we should do, our new flight details and instructions on costs incurred. I submitted my claim to Easyjet upon our return and from that point to reimbursement, the process was straightforward and simple. The claim was subsequently authorised. In a time of difficulty, the approach by Easyjet was commendable. Taking the decision to cancel our flight on safety grounds, but ensuring that we had access to a hotel and food was excellent. As a regular Easyjet flyer, I will continue to recommend the company and appreciate everything that was done to get us home. It was much appreciated, thank you. | 5 |
Turkish Airlines | We were caught by surprise when we were checking in our luggage at Helsinki airport on 15th Oct 2024 because we were informed that our luggage was overweight by 7kg. Upon confronting, we found out that TK’s ground staff round up all the weight of our luggage individually, eg, 23.4kg to 24kg. Hence, all our luggages was unreasonably round up to heavier. Eventually, we were forced to pay overweight charges. During our confrontation, the TK’s ground staff even replied that this is the practice for all airlines in Helsinki Airport which was an absurd explanation. | 1 |
Ryanair | We were caught up in the aftermath of the Rhodes fires and the hotel we had booked independently was shut The holiday had been arranged because our 2 year old grandson had extensive treatment for a very aggressive brain tumour ( which has now returned ) and we needed a holiday. However as we are elderly and had no accommodation and we learnt as we were about to travel that his tumour was thought to be growing again, we decided not to travel . The budget airline we were due to travel out with on hearing the circumstances immediately sent a very kind, sympathetic reply and issued flight vouchers as a gesture of goodwill despite us being outside their travel window for this in connection with the fires.No such kindness or goodwill gesture from Ryanair despite their huge profits. When asked if my request had been viewed by a Manager I was told this was confidential information and couldn't be disclosed!! As a family we have raised thousands of pounds for Brain Tumour research this year and will continue to do so - what a shame Ryanair couldn't show a little compassion and as a gesture of goodwill issue vouchers which could be used at a later date even though their flights are generally non- refundable. Every other company we have dealt with during this difficult time have been amazingly kind and generous and bent overbackwards to help. | 1 |
EasyJet | We were caught up in the recent Air Traffic Control strike and while sat with our bags waiting for our transfer to the airport back to Bristol our flight was cancelled. Our only complaint was the text advised of the flight cancellation and what to do re compensation but did not tell us what to do at that very moment. We decided to make our way to the airport anyway and once there joined a queue of other confused passengers. Anyway to cut a long story short we were put in a 4* Marriott Hotel full board for an additional 3 nights at no cost to ourselves. We had agreed to take the Gatwick flight back on the Saturday as this was the only flight available but on reaching the airport early we asked if there might be any chance that there were places on the Bristol flight. We were told to return in an hour and on returning found the lady on the desk had saved 2 seats for us and we were home by midday. | 9 |
Ryanair | We were charged 62 EUROS TO CHECK in per person-- we were told we should have checked in* never received a check in email as we booked thru a travel agency** scam if you ask me. Then I'm going thru to security and in a line placing my items in my bin - the lady screams at me- " What are YOU DOING" I was shocked 😲 and then it's 630am ... I had a sweatshirt around my waist... I wanted to tell her a few things but I kept my composure. I am glad that I hope this is the only time I fly this airline. There are a few things to improve and then this airline might be success. Scamming ppl at check in to make up money is not right. I have flown all over the world and only this airline REQUIRES a check in or you pay. Thank God we did not have baggage..... Sad this is how they do business | 1 |
EasyJet | We were charged additionally during boarding because the bag was „too big". The bag was a soft back that would have been too big if it was full size/packed. As it wasn't, it fitted perfectly. When complaining Bout the additional charge, we were referred to customer service via email and accepted as the flight was already delayed and we wanted to get home.Surprise: customer service refers to the boarding crew (I emailed for weeks) and is only stating „sorry, I can not help you and refund the charge".So obviously the boarding crew can just levy arbitrary fees without any control instance.It's a joke. | 1 |
Ryanair | We were charged an extra 100 euro for a 100 euro flight due to bad information. Don´t go there... First, last and worst fare ever. | 1 |
Turkish Airlines | We were charged high price for luggage overweight. At arrival, 1 bag is totally destroyed and other damage. No compensation. This is Second flight with TK with luggage issue. First one, they lost my bag for 4 days and never paid the compensation they approved. | 1 |
EasyJet | We were charged £144 for three small cabin bags that met EasyJet's size specifications. At the check-in area, an EasyJet employee pressured us to pay £144 in total (£48 per small cabin bag). With no time to debate, we paid and later contacted EasyJet.EasyJet's response was inadequate, offering only a vague promise to improve ("We strive to ensure that our baggage policies are clear and consistently applied, and it is regrettable that this was not your experience. We value your feedback as it helps us improve our services and avoid similar issues in the future.").This was accompanied by a hard no on a request for a refund ("We apologise we cannot accommodate your request as we are a non-refundable airline, we truly understand the discomfort regarding that incident, but we will make sure the crew is focused and well aware, we will investigate this further to ensure your rights in the future, for your contentment is what we strive for."). Despite our clear proof of compliance, EasyJet also had the audacity to remind us of their luggage policy, which was rather tone-deaf of them.Thankfully, AMEX refunded us after we raised a dispute with the exact same evidence we had shared with EasyJet.Safe to say: Steer clear of EasyJet! Their employee ruined a very exciting morning for us as the trip was a surprise gift for our Mother's 60th Birthday! | 1 |
Ryanair | We were charged €55 for check-in because their so-called police says you need to check online 1.5 hours in advance and print the boarding pass, but the thing is we weren't informed anything about it and the amount of the charge was very unreasonable.Besides, the attitude of the staff was terrible, indifferent and rude! When I questioned their policy, he just said "it's the policy, now what I need is your credit card"🙄They are just making a profit with those unreasonable hidden charges.Never again. | 1 |
Turkish Airlines | We were checking in our luggage for a flight from Tel Aviv to Istanbul on Turkish Airlines. When we got to the front of the line at the counter after a fairly, but not unreasonably long wait, the staff member told us that she couldn't check in our bags yet because our aircraft hadn't departed from Istanbul for Tel Aviv, so we would have to wait for a while and then come back to the desk without standing in line again. After about half an hour, I asked the staff for an update, and they confirmed that they could check our bags by then. By that point, a lot more peope were waiting in line and crowding the space in front of the Turkish Airlines desk, and the staff member who had spoken to us earlier was no longer there.We brought our luggage toward the counters, and I went to the counter nearest us (so as not to push through people) to try explaining to the staff member there what had happened earlier, and that we had been told to come straight back to the desk. He began getting very confrontational, raising his voice and insiting that we had to go back to the beginning of the line, and when we tried explaining that we had already waited in line and his colleague told us to come back to the front, he began threatening to call the airport security, which he subsequently went to ask his supervisor to do. All this, because we were doing what his colleague had told us to. (Security never came.) Meanwhile, we were able to get the attention of the staff member at the adjacent counter. She called her colleague on her cell phone to confirm what we were telling her, and I give her credit that once her colleague verified our story, she checked in our bags very quickly.The staff member who we originally spoke to, who told us to come back later, must have known how impractical it would be for us to push in front of a crowd of impatient people to return to the counter. Never mind that she wasn't there when we returned, or that she apparently didn't say anything to her colleagues. What's really abhorrent is that her colleague went so far as to try to try summoning the airport security when we did what this first staff member had told us to do and we tried explaining that to him.I can't remember a time that I had an experience with any other airline, or even any other company, in which I encountered such horrible attitude and behaviour. | 1 |
Grupo IAG | We were coming home from Hungary, and as usual had to join theQueued line for the baggage check in,It was a 20min wait or more to get to the weighing desk.I have mechanical case scales, and was confident that I was within the weight limit of 23 kilos.When weighed,the case was in fact just under a kilo overweight to my surprise.I asked what to do , and was invited to take out some items ( in this case a book and a pair of shoes from the case) but the the thought of waiting another another 20mins, or more in the que which had increased in size for the sake of a small penalty seemed to be the better choice, for me and the people behind me.the fine, after all it can't be much .In fact this slight error of mine would cost a whopping £66.00. Even the checkout lady thought this was excessive and asked her manager , for advice who decided they were quite prepared to inconvenience everybody else by insisting l should pay up or go to the back of the line!! I was not happy!! I worked out that if the weight of the case was charged at this rate 23x 66 = £1518. It just didn't make sense. They slapped a small sticker on the case declaring caution with care heavy item and charged the 66£ to my credit card. It left a sour attitude towards BA , I was prepared to pay the fine for the convenience for all , the 66£ was extortionate I after returning complained to BA without success, BA refused point blank to meet me half way . They stood without compromise .I will not be flying BA again | 1 |
Lufthansa | We were confirmed in Business Class from Marseille to Vienna via Frankfurt via FRA on July 13. However we decided to fly earlier on the 9th. There were no Business class available and we accepted to fly on Economy class. We had to pay for re-issuing the tickets, even being downgraded (US$40,00 each). At MRS check-in, we were then offered an upgrade to Business Class from MRS to FRA, if we accepted to pay US$110,00 each. Of course we did not, as we initially had paid for Business Class. No way, supervisor refused, even aware of our Gold Status. We remained in Economy. Business Class on Marseille to Frankfurt was empty indeed. LH should be aware that there are limits that offends common sense. In the past, RTW pax had a privilege status. Now, no class. Flights were fast and OK. | 3 |
Turkish Airlines | We were crammed on that flight like sardines, not ONE seat was empty on that plane, but then they don't serve you any beverages because it's "unsafe during Corona" (?). And even the food was just one horrible cheese sandwich and a small piece of cake. How is serving proper food and refreshments more of a risk than cramming 3 passengers on each side of the aisle?I feel very unsafe traveling back with them, but I will definitely not book again with them.This is not to mention the horrible and unhelpful customer service, which first told me I am entitled to a partial refund because of a class degrade, but then told me I am no longer entitled to this refund because since my flight was cancelled, the reschuling (and hence the class downgrade) will be offered free of charge. How does that make sense? I had to reschedule and get a class downgrade because my flight was canceled, not the other way around! Don't act like offering this rescheduling was a favor for me!Never again Turkish Airlines! | 1 |
Turkish Airlines | We were crammed on that flight like sardines, not one seat was empty on that plane, but then they don't serve you any beverages because it's "unsafe during Corona" (?). And even the food was just one horrible cheese sandwich and a small piece of cake. How is serving proper food and refreshments more of a risk than cramming 3 passengers on each side of the aisle? I feel very unsafe traveling back with them, but I will definitely not book again with them. This is not to mention the horrible and unhelpful customer service, which first told me I am entitled to a partial refund because of a class degrade, but then told me I am no longer entitled to this refund because since my flight was cancelled, the rescheduling (and hence the class downgrade) will be offered free of charge. I had to reschedule and get a class downgrade because my flight was canceled, not the other way around! Don't act like offering this rescheduling was a favor for me! Never again Turkish Airlines! | 1 |
Jet2.com | We were delayed 2 hours on our way out and the same on the way back. A lovely holiday bookended by lousy flight delays meaning we got in closer to midnight at either end. | 2 |
Jet2.com | We were delayed 6-hours at Manchester Airport on the of which 2-hours were sitting on the plane 9/1/25. The only offer was a half glass of water!Even on the return on the flight on the 19/1/25 we were directed to the gate and stood for 45-minutes waiting to board the plane. Try planning better and stop treating people like sheep! | 2 |
Jet2.com | We were delayed a while on the bus by the plane because the cabin crew hadn't arrived. The crew changed over because the plane had arrived from a different airport to the one we were flying back to. All that considered we had a great flight home. The staff and the service were excellent and we landed 15 minutes early. | 5 |
Jet2.com | We were delayed about one hour but was a good flight and use jet 2 for my flights for our holiday home in Tenerife at least 4 times a year | 4 |
Jet2.com | We were delayed along with every other flight at the airport. All airlines were dealing with considerable disruption. Indeed Jet 2 had six flights that they had to deal with.I was beyond pleasantly surprised in all aspects of Jet2 response. They communicated with us keeping us fully up to date with communication as and when they had knowledge. Given the frequency of both emails and texts it was evident that we updated at all stages.We were provided with the option if us sourcing our own accommodation or they were happy to do so also. Again this communication came quickly so we were not hugely inconvenienced by waiting at the airport.We were provided with a reasonable amount that could be paid for our accommodation and meal that can be claimed back.The next day when we arrived at the airport vouchers were provided to source refreshments, again this was an appropriate amount of money.Staff on the plane were all lovely, kind, welcoming and helpfulMy partner is 6ft 5 & his view is that Jet2 planes have more legroom when compared with other airlines without paying for extra legroom.Since flying with them we have decided to consider where else they fly to for our next trip, we were so happy with our experience and feel fully reassured with regards to how they would respond to any difficulties that arise.Can't fault any aspects of the airline! | 5 |
Jet2.com | We were delayed an extra day and waiting for our compensation | 1 |
Jet2.com | We were delayed at passport stamping area and the plane waited for us all. Staff very pleasant and quick to come round with drinks/snacks trolley. | 5 |
Jet2.com | We were delayed both ways and just for once I would like an earlier flight even when I book a package holiday we don't arrive till midnight time to shake flight times up instead of being greedy and charging | 3 |
Jet2.com | We were delayed both ways but it was a good flight no probs at all | 4 |
Jet2.com | We were delayed but kept informed and I accept this happens. On board the aircraft it was very very cold. I asked for the air con to be turned lowered as I know did lots of other passengers but this did not happen. I was shivering so I asked for a blanket and was told they are not provided by jet2. I was wearing trousers, tee shirt, a lightweight fleece and a jacket - appropriate for a summer flight from Greece. After about 2 hours it did get warmer, I came home with a bad cold. I feel this was totally unacceptable. | 3 |
Jet2.com | We were delayed but we were updated as soon as you were given the information | 5 |
Jet2.com | We were delayed by 1 hour but the whole flight was very cold | 3 |
Jet2.com | We were delayed by 2.5 hours in Chania. | 2 |
Vueling | We were delayed by an hour as soon as we checked in. As soon as we were at the boarding gate we was then told that there were more delays due to 'technical' issues, so needed to wait another 30 mins. Suddenly, after waiting a 1hour and 10mins (not 30mins) a lot of cabin crew turned up and we was then able to board. There was people being turned away due to overbookings. Boarding the plane, the crew was stood there having their own conversation not bothering to welcome us as a customer. There was no professionalism at all. Staff were just stood together having a laugh to themselves not helping passengers including myself. My partners luggage got lost. Went to register it and bumped into someone who had been over booked the previous flight and all their luggage was lost also.Avoid this airline!! | 1 |
Jet2.com | We were delayed by more than two hours. | 2 |
Jet2.com | We were delayed by nearly 4 hours. Technical fault. Turned out to be windowscreen wipers!!!. But at the end of the day I would not complain or get grumpy with staff because it's not their fault and who woukd want the captain to take off with a technical fault...Lauren the cabin supervisor and her staff took some krap of other passengers that day. But she and them were very proffessional and friendly!!!!! | 5 |
Jet2.com | We were delayed by over 4 hours (3 hours in the airport and 1 hour sat on the plane not moving ) | 2 |
Jet2.com | We were delayed by two hours without any updates from Jet2 on the ground and not even a drinks voucher.Once on board, the flight was comfortable. However upon landing in Leeds having to wait over 35mins for buses to be provided to get us to the terminal. At 4am in the morning after the delay it was really frustrating. | 3 |
EasyJet | We were delayed by well over the two hoursbut Essyjet said it was 1hour 40 mins because they stopped counting the moment the aircraft wheels touched the runway totally ignoring the the long taxi to the gate and the long walk from the gate to the terminal. By the time we reached the baggage hall it was well over two hours. The knock on effect on the rest of our journey was quite catastrophic.Even if they had agreed to the 2 hours they havre a long list of exemptions so we probably could not claim compensation anyway. | 2 |
Jet2.com | We were delayed due to drunken people we had to return for the police to remove. We were sat on the plane for hours. We have spoken to many off the flight and we all have covid thanks to the extended time on plane no explanation. Only redeeming feature Joseph a young staff member really felt for him. He was kind caring and respectful to others. Shame about other staff.We will definitely not be booking a night flight again ever. I travelled with my disabled hubby and it was awful. | 1 |
Jet2.com | We were delayed for 2 hours due to fog not anyone's fault - and the Jet2 people at the airport kept us well informed. Hood flight - only reason it is not a 5 is that at the back of the plane there were a lot of empty seats which could have been used to spread the planes population a bit to make it a little more comfortable. | 4 |
Jet2.com | We were delayed for a couple of hours but everything was done to catch up | 4 |
Lufthansa | We were delayed for hours which made us miss over layover. We got rebooked but lost almost a day of our vacation.When I demanded the compensation I was entitled to, the airline lied about the cause of the delay. We knew the truth from the cabinet crew.They then refused to send me the complete tickets for the flights we were rebooked to so I could claim compensation through legal means.They will just keep sending you around in circles of mail correspondences, chats and phonecalls until you give up.Do NOT fly with Lufthansa unless you have no other choice. | 1 |
Jet2.com | We were delayed for more than 2 and a half hours and most of that time we were sat in the plane waiting for our departure. Quite disgusted! Why couldn't we wait in the terminal?? | 1 |
Jet2.com | We were delayed for nearly 1 hour but the crew were very good and we made up some of the lost time. | 4 |
Jet2.com | We were delayed for over 2 hours due to a problem on the flight from uk to Tenerife having an issue, and then during our flight home when the cabin crew came down the plane with snacks there was no hot snacks available which meant we went without hot food for over 7 hours | 3 |
Jet2.com | We were delayed in Tenerife early January due to snow closing Leeds Bradford airport and Jet2 were very supportive, giving us vouchers for food at the airport. We had to stay an extra night and they have confirmed that we will get our money back in full in a few days time. They are our favourite airline and holiday package company. So they will continue to be our first choice when going abroad. Please start flights to Seville! | 5 |
Jet2.com | We were delayed on the outward but overall flight was good. Legroom seats are well worth paying for and the staff were marvellous with my panic attacks | 4 |
Jet2.com | We were delayed on the runway for about an hour. Apart from that the flight was very good | 4 |
EasyJet | We were delayed over 6 hours in Aberdeen Airport with no information about when we would fly. There were no ground staff to speak to and in boarding AT LAST the pilot did not appear we are to know what caused the delay.The worst airline we have used over our 6 decades of travel | 1 |
EasyJet | We were delayed overnight by 36 hours on a flight from Gatwick to Rijeka, they stated it was due to bad weather so we cant claim any compensation. Other airlines were landing and taking off from rijeka airport that day with no delays. They had a staffing issue or not enough aircraft and fobbed us off that it was 'bad weather' and theres nothing we can do about it. We lost 2 days of our 1 week holiday due to their fiasco. Landed at 6pm next day, instead of 9.30am day before. | 1 |
Jet2.com | We were delayed slightly on take off, it would have been a 5 but for that.I have to use special assistance, they are very good at Leeds/Bradford. The crew carried that through the flight though (which doesn't always happen).Very informative & attentive.Upon disembarking, another lady (also using assistance) became confused & I was really impressed with how the crew dealt with it. They were very kind & patient. | 4 |
Jet2.com | We were delayed which always takes the shine off. But staff weee great | 4 |
EasyJet | We were delayed, cancelled , then diverted to another airport, after a 7 hour delay , no vouchers no food, and no guarantee at 3 AM we would be bused onwards to our destination, we found a recording of the pilot saying it was all due to a incoming plane with a technical fault from Nice..so another plane was scrambled from another airport.When we claimed, we were told it was all due to fog , so our claim was refused .There was no fog, | 1 |
EasyJet | We were delighted by EasyJet after we were grounded by Storm Ciara in Glasgow. They immediately refunded our flight costs (would have given us another flight but we choose a different route). Then they put us up in the Hilton in the centre of Glasgow (very nice), paid for most of our supper, paid for an excellent breakfast and generally looked after us. The hotel had many happy and grateful EasyJet people that night. I definitely didn't expect to be so well looked after by EasyJet but am now happily telling everyone who asks how good an experience we had. Thank you. | 5 |
EasyJet | We were denied Boarding, because EasyJet policy to steal from customers every way they can.I booked my holiday for Menorca Spain a week before flying 4 April 23, I paid shy of £1800 for family of 4 to Menorca, my daughter passport had over 2 months left to expiry date( Exp 10 June 23).After Brexit you need 3 months left to fly, thats why a next day I called EasyJet, and spoke to c/s to cancel the holiday, when I explained why I want to cancel the Representative name( Abdul) assured us I can fly because of being child passport and some other reason, After 10 minutes talking to him and his supervisor, he told us, He will leave a note on the system so at the gate we wouldn't have any issues to fly.On the 9th of April We checked in, boarding done, luggage gone, but at he gate we were denied by awful EasyJet lady to fly. she was heartless unfriendly and seems enjoying the seen, she act like we were foreigner that she do not like to serve. No intention to solve the issue or try to, she said no fly you loose your money too and smiled like we ware a criminal.I showed her the evidence that there must be a note for you also I showed her on gov.uk that if child passport issued before Oct 2018 we should have 1 additional months added to expiry date. Meaning we were OK to fly. But that big lady wouldn't have any of it. So we return home.My 6 years old has Autism and she hasn't been well since and twice she had panic attack. Imagine what my kids been through for last 4 days as they were heart broken.I promise you EasyJet for a sake of my sick kid, I will not stop until I bring you shame. | 1 |
Vueling | We were denied boarding along with 10 other pax when flying out of ORL to LGW on July 29th 2024. We were delayed in security and a late gate change but we got to the gate some 12 minutes before flight time. At no point were we told verbally or in writing that there was a 20 minute gate close policy in effect. Rather than allowing boarding, the plane was delayed to remove our bags. We were delayed 6 hours and had to buy new tickets and pay for baggage again as flight changes were even more expensive. Complaints to the company are stonewalled.This appears to be systematic scheme to force people to pay twice. Never again. | 1 |
EasyJet | We were denied boarding at the gate for a flight in Dec 2021 due to lack of PCR test, despite our destination country accepting LAMP test results as proof for travel. We checked and double checked this information prior to travel to ensure that we had got it right.We were treated quite unkindly at the gate, with the staff declining to even check our LAMP test results (one taken 2 days before travel, one within 24 hours prior to travel) - they stated no PCR, no travel. We showed them the government website for the country we we travelling to, which stated LAMP tests were accepted. They told us that LAMP tests would not be accepted as proof of negative Covid status in order to travel.We got in touch with EasyJet in February 2022, having spent 2 months trying to figure out whether we could get a refund or not and getting evidence together to send them. We were in a considerable amount of shock for quite some time, both about the whole situation and the way we were treated at the gate (with complete indifference).We have been in touch with EasyJet via telephone and email. It's now May 2022. They stopped replying to us in March and have ignored my last 6 emails. I have called them twice in the last month, and my husband called them five times last week - they kept hanging up on him and he had to call them back.EasyJet have sited that we cannot provide evidence of the travel requirements on the date that we travelled. They have said that policies have changed so much since that date that they have no way of confirming the requirements in order to issue us a refund. I have obtained all the information I can find and emailed it to them. We have been ignored ever since.This company and their customer service are an absolute disgrace. They just stop contacting you, leaving issues unresolved. I have asked for a formal complaint to be issued - both via email and over the telephone - but have heard nothing in 3 weeks.Please avoid using this company if you can. They seem to have no responsibility and will leave you with no resolution when something goes wrong. | 1 |
EasyJet | We were denied boarding cause of overbooking. A really gentle worker of easjyet wrote on our record we were to be compensated 500 each (me and my partner).We then put the claim - had to it thrice cause they couldnt find our booking - the response came back giving us 427 IN TOTALWe claimed against the claim and without any reason we were declined the compensation... Declined after a supervisor in the airport specifically wrote that we should get those 500pp each and after someone in the Customer Service Virtual Chat said that we should actually get those 1000 in TOTAL (I have the complete conversation for record)I get the low cost airline, really do - get paying extra for bags (dont really do, but yeah lets say I do) but denial of onboarding cause overbooking? Come on... thats not a misscalculation, that is perfectly calculated knowing that statiscally passengers do loose flights so overbooking in most cases will get the company extra money. Business wise brilliant, customer service wise as poor as it getsDont get me wrong the Customer Service agents I have dealt with are all brilliant and really professional, the policies they have to work are not...Wish I could put 0 Stars here... | 1 |
Vueling | We were denied boarding due to a technical issue with the plane. Despite there being an EU regulation that means we should receive compensation for this they refuse to pay it | 1 |
EasyJet | We were denied boarding on a Birmingham to Lisbon flight on 20/7/24. My brother who was on a separate booking actually flew on the flight. No assistance was offered, just an 0300 number to call which was not answered (endless on hold), so we paid just under £900 for train and alternative flights from Manchester (we later found out Easyjet had no alternative flights). I have submitted a claim for the expenses which has been refused as they now are saying we actually flew on the flight. Note my Brother is a witness to that fact we didn't) We have also claimed for compensation and are yet to hear about that. Absolutely disgusting treatment, and they make it near well impossible to claim, complain or appeal. We have not received a refund. Don't travel with these cowboys! | 1 |
Turkish Airlines | We were denied boarding on a Turkish Airlines flight from Istanbul to Tashkent, because we asked a question of the gate agent. Afterward, we were sent from one customer service desk to another, and every time they refused to rebook our flight because they said we did not arrive at the gate in time to board. Another customer service agent told us that “we refused to board the planeâ€, therefore it was our own fault. We had to spend an additional four thousand dollars just to get out of Turkey and continue on our trip. Our return flights back to the United States were also significantly impacted, resulting in more additional expenses. To make the trip even worse, our luggage was lost and we did not get it back until the end of the trip. Turkish Airlines refused to give us a refund or admit any wrongdoing related to their atrocious customer service, even though we submitted copies of our stamped boarding passes verifying that we were at the gate in plenty of time to board! We will never fly Turkish Airlines again! | 2 |
Iberia | We were denied boarding on the second leg of our journey from Madrid to Havana (having already flown from Heathrow to Madrid). Iberia would not allow us to check in to the second leg of the journey at Heathrow and then used that as an excuse to bump us from an overbooked flight in Madrid. They refused to put us on any other flight or reimburse our money and we ended up having to pay over £1000 to book flights to Havana with another airline and arrived in Havana over 24 hours late, by which time our trip had departed. The customer service staff at Madrid were rude and abusive. They lied to us and told us the flight left with spare seats on it and the only reason we didn't get on was because we were late. When I showed them a screenshot of a photograph I had taken at the boarding gate (of a salsa dancing class) which proved that we had been at the boarding gate 1 1/2 hours before departure time, they picked up the phone and said they were calling the Spanish police to have me arrested because it was a criminal offence to take a photograph in a Spanish airport. The whole thing was the worst experience of my life, I am over £1500 out of pocket and had a ruined holiday. They have refused to respond to my complaints, simply saying that they have refunded the cost of the tickets (they haven't) and that they don't owe us any compensation in the circumstances (they do). I will not let it rest but I will also never fly with Iberia again and encourage everyone else not to. | 1 |
Jet2.com | We were diverted from Leeds to Liverpool on our return flight due to bad weather. The pilot kept the passengers updated and even came out to explain face to face when we landed. Jet2 got everyone through passport control and baggage reclaim and on to waiting coaches very quickly. It wasn't their fault the weather was bad at Leeds but they made a frustrating situation more bearable. We fly with Jet2 several times a year and they are our favour airline. | 5 |
Lufthansa | We were doing a long haul flight to the Far East. We saw the advert to upgrade to PREMIUM ECOMONY and paid an extra 600 euros each to upgrade,We were promised lots of extras like extra legroom, food served on china, amenity kit etcThe truth is WE GOT NOTHING. Zilch, Zero. Just the normal rubbish service, standard economy seat, no choice of food and that was served in paper cups and tin foil. No IFE at all as it wasn't working.And when we asked for a refund of the extra we paid for the upgrade- they just ignored us. After nine emails, we finally got an email just laughing at us and saying tough,See you guys in Court,TRADING STANDARDS and the ADVERTISING STANDARDS are both carrying out a formal investigation into this company. Lets hope that the UK CAA finally do remove their route licences. | 1 |
Ryanair | We were due on a flight from Newcastle to Barcelona at 21:45. This trip was organised due to my father being diagnosed with terminal cancer. This was to help us recover from the devastating news. The flight was delayed, they stated it was due to air traffic control delays which may have caused some of the delay however even when the plane landed in Newcastle we were told there was no crew organised for our flight and we had to wait even longer for another plane coming from Madrid so that crew could come onto our plane to take us to Barcelona. The crew members onboard my flight stated they weren't meant to be our crew and it had been a last minute decision. When I attempted to claim compensation for the delay, it stated air traffic control, this is an absolute lie. There was no crew for our plane even when we were taken to departures as Newcastle airport. Due to the delay, I incurred costs as my transfer was no longer available when I arrived in Barcelona as they only work until 2AM and we didn't get to Barcelona until 4:30AM which left me and my daughters stranded even when we arrived at Barcelona airport. We were so scared. We had no where to go or ask for help as everywhere was closed and Ryanair customer services was closed. We eventually managed to get a bus at 07:50 but we had to pay. The transfer operator said they are not responsible and they need 24 hours notice for refunds, they stated Ryanair are responsible. I also spoke with Love Holidays who I booked the holiday through and they stated that Ryanair are responsible as well. I would like to claim the cost of transfer and the additional cost of the delay due to real reasons already stated but the customer service advisor just laughed at me down the phone today when I explained what happened. I feel completely deceived. My daughter is also autistic and this situation was incredibly traumatic for her and she's now frightened to travel again. The additional costs were something I couldn't afford and it's actually causing me further hardship now. It's just made something that was meant to help, even worse. I won't use Ryanair ever again… I really mean that… as for it being a cheap airline, it most certainly isn't, they charge for so many other things that reputable airlines don't. Lesson learnt. Ryanair should feel utterly ashamed. I don't know how they get away with it, especially the legal aspect of compensation as I know they've lied, surely there is some sort of independent body that can investigate Ryanair's lies to avoid paying compensation to customers. | 1 |
EasyJet | We were due to Rome from Gatwick London on the 5th of january at 4!30.we arrived on time at the check in ..but my daughter asked to go through First..the man at the desk said not to worry because we were on time but when we got at the desk the flight was closed.very bad mannered english people.a floor supervisior told me that Easy jet sometimes closes check in before due to overluggage on the Plane.thats disgusting. | 1 |
EasyJet | We were due to back from Tuscany on EZY8238 on 23/09/2022 at 2135 hrs. The flight was delayed by at least 1 1/4 hours. We eventually boarded and were pushed back from the stand but sat on the plane not moving until we were told the plane had a technical problem and we had to return to the stand and that Easy Jet would arrange for hotel accomadation overnight and we would be returned to the airport the following day, 24/09/22. However once back inside the terminal at Pisa there was no Easy Jet rep and a ground crew member gave us all Easy Jet leaflets giving details of what we could and couldn't claim in way of compensation. It apparently up to us to phone around and book our own hotel or guest house room. What chance did all the passengers from an Airbus have in finding accomadation at 1am, as it now was , in a little town like Pisa, answer diddly squat, all the facilities in the terminal had long since closed, there was no power to electric recharging sockets and there was no free wifi as shown on our mobile phones. The easyjet holiday customer help line was permanently engaged and then of course told it had long since closed. We were eventually provided with camp beds and provided with a ham roll, a packet of biscuits and a bottle of water. We were then expected to sllep with all the lights on in the terminal and the cleaning staff making all the noises which they had to to carry out their duties. Then at 3:30 passengers started arriving to catch that days flights so the tannoy announcements started. So at the end of a sleepless night we were informed a flight would pick us up and return us to Gatwick at 14:35 on 24/09/22 but everyone had to be back at the airport by 12:40 and we had to go on line and get our new boarding passes. So we had very little charge on our phones and no internet connection to do so. So we eventually got through to the departure hall at 12:45 only to be told that the flight bringing in the rescue crew was delayed by at least an hour. So when we eventually got home to Surrey we had benn awake for 33 hours. How can easyjet just absolve themseleves from all responsibility from helping passengers abroad and expect them to make their own arrangements for overnight accomadtion caused through no fault of their own. How can easyjet have no representative at Pisa airport which after all is the airport covering the whole of Tuscany. It was a truly shambolic situation.I shall needless to say have second and third thoughts about using Easyjet again and have told all our friends about Easyjet's many many digusting failures. | 1 |
Ryanair | We were due to fly Liverpool to Vienna 23/Nov to 27/Nov 2021 for the Christmas markets.Austria went in to National Lockdown on the 22 Nov 2021 - all bars , theatres ,xmas markets , shops (except essential) CLOSED.The Austrian Govt put on their website that Austria was NOT OPEN for tourism purposes.Ryanair , the day after the lockdown had started, were still flying people out to Vienna.I checked with their online chat on Monday 22 Nov and they assured me my flight was still going ahead and as such I was not entitled to a refund!What an irresponsible Airline!Actually flying people out to a country in Total Lockdown.There are probably people wandering the streets at the minute with nowhere to go!We took the sensible decision not to fly to a country in National Lockdown , who don't want or need tourists adding to their problems and have been punished for this.Ryanair say we are not entitled to refund as the flight went out as scheduled.Ridiculous.Fancy keep flying people out there??Ryanair extremely SLOW to react to the situation and seem to lack the understanding of the situation.Keep sending the flights there , then we won't have to refund anyone.Shocking customer service.I have flown with Ryanair several times and always wondered why people complain about their customer service- I now know!And what's more will not be booking any future flights with them. | 1 |
Grupo IAG | We were due to fly back to Heathrow from Buenos Aires on a direct flight in Premium Economy on 24th January this year. The flight was due to take about 11 hours. Unfortunately there was a strike announced a few days earlier. We ended up flying with IBERIA (BA's partner airline...) on 25th instead. We were allocated seats in Economy and flew to Barcelona first on a flight that left about 11 hours late from advertised. The trip took us around 36 hours from leaving our hotel in Buenos Aires. We received NO compensation - as there is absolutely no protection when flying from America as far as we can see - and have only just received our money back for the downgrade. 7 months after the flight! Absolutely disgraceful customer service. We now actively avoid using BA or IBERIA - cheap, nasty budget companies. | 1 |
EasyJet | We were due to fly from Bristol to Bodrum on Sunday 3rd April 2022. Our flight was due to take off at 0600. We had booked to stay overnight in Bristol on the 02nd April due to our early start and also because we live an hour and a half away from the airport. We got up at 0300 in order to be at the airport at 0400 as advised by easyJet, I was emailed at 01:07 on the day to be told that our flight had been cancelled, they gave us under 5 hours notice! We decided to go to the airport to see what our options would be, as we were travelling due to a family bereavement. We arrived at Bristol Airport at 0400 to be greeted by a very busy easyJet check in area. I made my way to the special assistance desk as this had the smallest queue. We were approached by a easyJet representative, I explained our situation and we were rudely told that we needed to go onto the easyJet app and to sort it out ourselves, they were too busy to help. I asked to speak to the duty manager, who eventually came over to see me, they explained that we were expected to manage our own booking via the app, after explaining out circumstances and the reasons we were due to travel they agreed to transfer us onto another easyJet flight to Antalya later on that day at 1520, and that we would have to pay for the onward 6 hour road transport to take us to our original location in Bodrum, to keep the receipt and claim the money back as there policy states they are only able to book road transport within the UK and not overseas. We were advised that our original flight was cancelled due to crew sickness. Apparently easyJet had no standby crew available in order to allow our flight to Bodrum depart. No empathy was shown by any easyJet ground staff at Bristol. When we boarded our new flight to Antalya we were advised by the cabin crew that the operating aircraft had not been restocked therefore no duty free was available and they had very limited food and drink to sell onboard. All in all a very poor show. Will not be using easyJet in the future | 1 |
Vueling | We were due to fly from Florence to Gatwick on Sunday 21st October 2018. On arrival at the airport we were told our flight as delayed by 2 hours. Two hours later our flight was delayed by a further 2 hours. We received a text message saying it was due to a technical fault on the incoming plane. No representative was seen so we did not receive food vouchers. We eventually got on the plane and sat there for an hour when we were told our plane would not be taking off due to wind. We all got off the plane and when we got to the Vueling desk we were handed a sheet of paper that explained the compensation we would receive. 8 hours after to original departure time we were eventually put on a coach to Rome. This was a 3 hour trip which got us there at 3.30 am. We were then told that we would be put on a flight to Gatwick from Rome that evening, our travel companions were sent to Gatwick via Barcelona. We finally arrived home having incurred huge childcare costs and the cost for the day in Rome after a 30 hour delay. On our return we contacted Vueling with the aim to claim the compensation which we had been told we would receive. After 6 emails and numerous phone calls we are still being told we are not due anything because it as air traffic travel, but our text at the time told us different. This company is an absolute disgrace, they abandoned us for hours and now won’t even pay out. Never fly with them. | 1 |
Grupo IAG | We were due to fly from Manchester to New York via Heathrow on 27 December. The flight from Manchester was delayed by nearly 4 hours. Given the number of people who were flying on to Newark, BA should have delayed that flight to enable people to transfer. All it needed was a 20 to 30 minute delay to get people through. Of course, that was beyond BA and trying to sort out an onward flight was a very painful experience. BA staff at Heathrow had no idea what to do. As national carriers go, BA must be the worst and we will never travel with them again. | 1 |
Turkish Airlines | We were due to fly from Siem Reap, Cambodia, to Bangkok, then on to London via Istanbul. The last two legs of the journey were on Turkish Airlines, and although the first leg of the journey to Bangkok was on Bangkok Airways, the ticket for the flight was sold to us by Turkish Airways. We arrived in good time at the airport only to find were not booked on the flight. Bangkok Airways explained, and we subsequently confirmed, that this was due to an error by Turkish Airlines, arising from the old Siem Reap airport closing and all flights being transferred to the new airport. Although Turkish Airlines emailed us to confirm we were on the flight from the new airport, they did not communicate this to Bangkok Airways. So we had to buy another flight home (not through Turkish Airlines.) When we tried to get a refund from Turkish Airlines they responded by saying it was not their mistake and told us the complaint was 'resolved'. We then contacted Expedia, the agency who had negotiated the ticket. Having looked into it, they agreed Turkish Airlines had made an error and tried to engage with Turkish Airlines to get a refund for us. But with no success. Having had to buy new flights, book another night in a hotel plus the taxi fares to and from the airport we had lost well over $1000. After several weeks of hassle, Expedia repeatedly failing to get Turkish Airlines to respond appropriately, we in the end accepted $1000 from Expedia as the best we were going to get as compensation. Both the booking error made by Turkish Airlines and their response to our (and Expedia's) efforts to claim a refund showed a poorly organised company that does not prioritise customer satisfaction very highly. | 1 |
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