Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | We were due to fly in the middle of July this year with EasyJet. I was sent an email to say that if we didn’t wish to travel at that time because of COVID I could claim a voucher or change to other flights or if that didn’t work for us to ring customer services team. Of course like many people that proved impossible as it kept me in a queue for about an hour then cut me off. After several attempts I gave up. There are no customer service emails that they read so that proved impossible although I tried the all the email addresses I could find. All were undelivered. I then wrote a letter to Mr. John Leighton who is head of customer services. This was sent recorded delivery to make sure it was received. The letter was never acknowledged although I did request that they kindly reply. There has been no communication from EasyJet about a refund but to my surprise my credit card was refunded the whole amount end of October total of £968. So a satisfying result in this case and I’m delighted that EasyJet refunded me. I’ve never had a problem with EasyJet before and have always been satisfied with their service within so am happy to say we would definitely fly with them again. I do think though that their communication should be far better. | 9 |
EasyJet | We were due to fly on the 6th june @21.35. Checked in at Gatwick, got to departure gate. Told we were delayed, staff changed over and we waited. Passengers starting leaving the departure lounge. New staff member came on shift. Customers started crowding round the easyjet staff member and my friend said it says flight cancelled on the app.No staff member told us, no customer service to advise us. In writing it said it was french air traffic, BUT we was told they'd worked their hrs and no staff. There's always a reason so we can't claim and we had to sort our own flights outLost a day and a half of out holiday | 1 |
Ryanair | We were due to fly out to Murcia in August, but were advised that our rented villa is now no longer available. The issue is that the flight is still flying. I contacted Ryanair through the chat service, and got typing to a very unhelpful person after waiting about an hour, requesting that we can get a voucher or some sort of refund. I know that we can move the flight dates, at an admin cost of £160 approx, but we don't know when we will be able to get the villa again. I was told that basically the only way you can get a refund is a bereavment. I accept that it is not the fault of Ryanair that the villa is not available, but COVID 19, but felt that some compassion under these circumstances was warranted by Ryanair. Boy was I wrong. It just shows you they are not interested in providing a good service, but maximising the profit for their shareholders at the expense of people spending their hard earned cash to get a holiday. | 1 |
EasyJet | We were due to fly to Barcelona from Bristol 07/12/24 @ 07.15am for my birthday, on arrival in airport at 4am all flights cancelled due to storm weather.We travelled up from South West Wales 06/12/24.We have never been in this dilema before, and didn't know what to do!However we spoke to a staff member of Easyjet at Bristol airport (Mr Keith Amos) who was fantastic at re scheduling our flight for 08/12/24 18.00pm and sorting out accommodation at Bristol airport for us.We would like to say a big thank you to Mr Keith Amos for all his help.Gareth & Lorraine. | 5 |
Ryanair | We were due to fly to Malta on 20th March on a Ryannair flight. By then, the Maltese government had imposed a 14 day quarantine for all foreigners entering the country. In addition, the UK government's official advice was to not travel abroad. Ryannair is refusing to refund our cost of the flight to Malta. The company is a pile of "you know what" and we will NEVER USE THEM AGAIN. Hopefully, they will go bust, which will stop them conning people in future. | 1 |
EasyJet | We were due to fly to Venice from Edinburgh on Sunday June 18th. The flight was then cancelled and we were offered a flight from Glasgow to Luton, from where we could then fly to Venice. There was a flight from Edinburgh to Venice on Monday the 19th that we weren't offered or told about, and we weren't told that there was a lot of disruption when we agreed to the change of flight.We arrived in Luton and the flight was delayed multiple times before being cancelled right as the gate was supposed to be shown. We were then dealt with by woefully trained customer service staff who were clearly reading from an instruction book and giving scripted answers, and they clearly didn't know how to properly handle the situation. They told us multiple times to wait five minutes for the app to update, but it didn't work and they offered no help regarding this and just continued to tell us to wait for it to update. Eventually we managed to change to a flight back to Edinburgh the next day as there were no viable flights to Venice but we had to book a hotel ourselves with no assistance, and make our own way there.Our application for compensation has now been rejected. I understand that we have no legal right to compensation as the reasons for cancellation were out of their control, but ultimately our holiday has not happened because of easyJet and they have given us inaccurate information and inadequate support throughout this process. I feel that we deserve at least some compensation because of this, as we were unable to go on our holiday as a result and lost lots of money that we have been unable to reclaim.In summary, the customer service of this airline during this experience was appalling and I will try my absolute best to avoid them in future. I suggest that anyone reading this does the same. | 1 |
EasyJet | We were due to fly with easyJet but my partners daughter had a bleed on thdd we brain the travel company refunded without question easyJet wanted immediate proof before a refund could be given I am not about to ask a neurosurgeon for a doctors letter when they are trying to save my partners daughters life stuff then they can have the money | 1 |
EasyJet | We were due to go on our family holiday this coming Tuesday. Unfortunately my wife has been diagnosed with a ectopic pregnancy and advised today that we are unable to fly. We called the easyJet helpline and were greeted with a very unsympathetic call handler who had to keep going off to check what answers to give. He then advised we would not be entitled to any refund and wouldn't cancel the holiday. We have enough to deal with without your incompetence and unsympathetic staff and we are in exactly the same position as before the lengthy and unproductive call.!!! | 1 |
Jet2.com | We were due to take off from Corfu airport at 22.40hrs.we got in the queue for 'JET 2 ALL FLIGHTS' check in desks only to be told to come back in 90 minutes as ours was one of the last jet2 flights. Once through security 2 hours later We were at gate 2 as advised. We were flying to Birmingham however The Manchester flight that was supposed to take off at 21.55 was delayed until 22.37 also at Gate 2, so 2 flights at the same gate taking off within 3 minutes of one another. This wasn't the problem. Without being told our flight to Birmingham was moved to gate 4. Everyone on the Birmingham flight moved down to gate 4. Once there we were near the front however again without being advised we were moved back to gate 2!By now it was a free for all. We were called forward by rows 11-23 first, we were in that group but no one made an effort to organise this so again it was a free for all and it was mayhem getting through the passport check and then to the seat on the aircraft. Due to this we were delayed again for 40 minutes (same as our flight out). The usual incompetence but luckily we were expecting it as it happens on nearly every Jet2 flight. | 2 |
Grupo IAG | We were eligible for a 600 EUR compensation. I filled in an online document. After 8 weeks they managed to answer. After many exchanged emails, there is still no compensation. It's sad that a company like British Airways outsourcing customer support! They are simply not of any help, all they can do is give generic answers. Very disappointed! | 1 |
Vueling | We were ensured accommodations for myself who is autistic and our autistic child via special assistance both prior to flying and the day of, we received no such thing, the lady we spoke to at the first desk was lovely, said we could have our cart for our son at the gate upon landing, put a disability tag on it so the crew knew and it would be brought to the gate when we landed. We were also supposed to have priority boarding, this did not happen either. The whole experience with vueling has been a total car crash. When we got to the gate they didn't both with the priority boarding and everyone went through at the same time with no accommodations at all. The staff member also took off our the disability tag and simply said "we don't offer this, this is wrong" didn't ask us why we had the tag or what it was for ( I'm assuming it's because this staff member doesn't know disabilities aren't only about mobility - poor training maybe?) no other thought about the impact of this for us at all, just removed the assistance we'd already been told we could have to accommodate special needs. I'm disgusted to say the very least, all promises made to make this as easy as possible a process and not a single one was upheld. Even on the plane we were refused a drink because the flight attendant with the trolley on our side of the plane was already done, despite the fact a second trolley that was 2 seats down had drinks, apparently we weren't allowed this???? Does vueling hate disabled people or is it just autistic people? I'll be making an official complaint for the disgusting experience we've had, it's nothing short of discrimination and it is UNACCEPTABLE. Worst flight experience of our lives. I won't let this go unnoticed, flew with ryanair last year and they did absolutely everything they could to make the experience as comfortable as possible. You should be ashamed vueling. | 1 |
EasyJet | We were erroneously prevented from boarding 18 months ago on a flight to Majorca, because the Easyjet person on the check-in desk could not do simple maths. He said that our covid pass would run out by the time we would land, but despite our protestations, he would not listen.We then had to get new tests, book more flights with a different company and missed a day of our holiday.I tried claiming using the standard form and it was rejected because we were told it was the wrong form. Easyjet advised us which form to use and we then claimed 3 more times, but each time it was rejected because they said we had used the wrong form. Each time, we phoned and they acknowledged that it actually was the right claim form but then started saying our claim was 'invalid' without any reason.I then wrote to the CEO and received a response back, saying that our claim was being dealt with. Some months later, I wrote to the CEO again. This time we did not receive any response.Now several months later, I am about to share my experience with every last social media platform. This is the first of as many bad reviews as I can write. | 1 |
EasyJet | We were excited for our first family holiday following the pandemic and were due to fly from Manchester to Turkey. However Easyjet soon managed to wreck the experience by wrongly denying boarding for my wife at the gate as the TravelDoc software they use to check visas incorrectly stated Indonesians require a Visa to enter Turkey. The staff insisted she couldn't board without a visa even when we showed a statement from the Turkish Ministry of Current affairs website which clearly stated Indonesians are exempt from visas for up to 30 days. No common sense or compassion was shown at all and our family was separated at the gate ("computer says No!"). I flew with my 2 year old daughter who was obviously very upset and kept asking why her Mum couldnt fly with us for the entire flight. My wife was fortunate enough to be able to fly out the same evening with Jet2 and pass through Antalya airport secuity without any issues whatsover. Customer service from Easyjet afterwards was a total waste of time and kept fobbing us off saying visa documents werent presented at the gate (bit tricky to provide this when they arent required and therefore cant be applied for!). Additional confirmation from the Turkish embassy that Indonesians dont require visas also didn't satisfy Easyjet customer service either. We persevered and eventually got a refund and compensation after reporting the incident to the regulator (Aviation ADR). Obviously we won't be using Easyjet ever again. | 1 |
Jet2.com | We were expecting to have to grin & bear this flight as one made with Jet2 6 wks before was truly awful, delayed, full of feral kids (who should have been in school) & parents who had either lost control or didn't care. This time, no delays, no screaming kids, pleasant on board staff, it all went really well. | 5 |
Norwegian | We were first to board and were at the front. Flight went by quite fast. The free WiFi and screens really help you get through the flight. The staff are really nice, and happy to help you. Seats are okay. Would reccomend | 7 |
Grupo AirFrance-KLM | We were flabbergasted at Logan Airport at Delta/Klm counter when we discovered that seats number 17 and 36 were assigned to me and to my wife. We had to wait an extra 45 minutes in order to be able to speak to Delta desk manager who finally said : I cannot put you next to each other i can't do any thing for you, we have to try at the gate.Being a frequent flyer and having my reservations done 7 weeks a head of time, it is unacceptable that Klm/Delta commit such an error . Although i have tried to check online 24 hours prior to departure with out any success. | 1 |
Jet2.com | We were flight only but we got through check in and security so quickly. Always plenty of jet2 staff and check in desks. We use jet2 a lot with holidays and flights always so organised with plenty of staff. | 5 |
SAS | We were flying ARN-DUS on SK2627 August 7th. Check-In was easy through their Smartphone app we also used the terminals to print our own baggage tags and dropped the bags. The staff were always friendly on the ground and on board. The flight was operated by their affiliate Blue 1 with a B717 a little older but in a good shape. Seat pitch was good better than with low cost airlines. Coffee and Tea were free anything else had to be purchased. Food quality was good and the total price I paid for my flight was low so I was ok with spending some extra money on a snack. All in all the flight was a really good experience and I can just recommend this airline to anyone flying to or through the Scandinavian countries. | 10 |
Lufthansa | We were flying Dublin-Munich-Reykjavik with Lufthansa. The incoming flight was so late that when it eventually arrived in Munich, we had missed the flight to Reykjavik.Lufthansa paid for two nights at the airport hotel, dinner and breakfasts, plus taxis to and from the airport. In addition they paid us €1,000 compensation as we had lost two days. (€250 per person per day).They have a (well-signposted) customer office at both Munich and Frankfurt with staff authorised to rebook flights, provide hotel accommodation and taxis to and from the airport.Naturally, I'd have preferred if the flight coming in to Dublin had been on time. The refund is welcome, but there were quite a few people waiting to be seen at the Lufthansa customer desk. But while we were waiting, we were offered water, orange juice, biscuits etc., chairs were available for those with walking difficulties. | 4 |
Grupo IAG | We were flying World Traveller Plus their Premium service. What it was not was Premium. We have travelled with many airlines and lucky enough to fly Premium most times. BA's premium is the worst I have come across. The flight from Heathrow to JFK was just ok, the flight back was in a plane that should not be used. Old, dirty, uncomfortable with two broken seats out of the four we had, one would not recline and one reclined without using the button. BA needs to look at the Premium service and offer exactly that instead of trying to cut costs. They have fallen far behind their competitors, they were once my preferred airline but now I try and avoid at all costs. I would rather pay more and fly with someone else. | 2 |
Ryanair | We were flying as a family of 5 first time to London. We could not download our boarding passes the site refused to allow us. We got charged a total of 588 euro for our flights out and in from Dublin.Ryan air didnt seem to find much of a problem in printing out our boarding passes. They had them printed out in less than 2 minutes. 55 euro a head both ways!!!!! It totally ruined our weekend away and left us completely stressed.I wonder how many 55 euro is Ryan air extracting from decent peoples pockets per week. First and last time we will EVER fly with this effort of a company Ryan air. Also we had a very heavy landing last night that could be questioned. We landed too fast and were all thrown forward NO STARS from us. Businesses like these should be regulated properly. | 1 |
Vueling | We were flying back from Mallorca with our family. At check in it appeared there was a misunderstanding with the cabin luggage. Unfriendly staff, short tempered, not a nice experience at all. If you can avoid this airline, do so. | 2 |
Vueling | We were flying from Alicante to Amsterdam on flight number VY1377The staff in the flight were the rudest, most clueless and incapable airline staff I have ever spoken with.We were spoken too so badly, we spent 50 euro each on priority boarding in order to bring two bags on board but we were not permitted to bring on two bags due to a lack of planning and foresight by the staff.As we were boarding a flight attendant took my boarding pass and knocked my AirPod into a hole in the ground beside the checkin desk (it was a crazy unlucky thing to happen, I understand) however, she looked at me and shrugged and told me to keep moving.No sympathy or apology considering it was her fault.I am appalled by my experience so far and we have not even boarded the flight. | 1 |
Ryanair | We were flying from Arrecife, (ACE) Lanzarote ZWVVXP. There the weather was bad but that day from 6:00 in the morning until 3:00 in the afternoon 18 international flights landed but there were 7 flights diverted. Everyone a Ryanair flights plus one Easyjet.Okay, I think that it stinks but I still need to obtain a professional opinion as to the whys and wherefores, but what is beyond dispute that the customer service was non-existent. After having been left standing at the departure gate hour after hour a "word of mouth" message was passed from passenger to passenger that the flight was no longer considered delayed - it was officially cancelled. Having been diverted to Fuerteventura Airport 71KM (44 Miles) away the plane was languishing on the runway and flew back empty.Back in the departure hall there was a line which must have been almost 50 M long waiting to get to the Ryanair handler's desk to obtain information/ transfers / alternative flights. I was offered a next day flight to Dublin with surface transport back to Luton. Ha! some joke.The whole matter was handled so badly as not to be true. And oh! do they want to do the decent and pay the compensation due under the EU regulations? - Do they heck. | 1 |
Grupo AirFrance-KLM | We were flying from Copenhagen to Lissabon, connecting flight in Amsterdam. The first flight was delayed, initially 30 mins, then it changed to an hour, and then to 1,5 hours. This resulted in us missing our connecting flight to Lissabon from Amsterdam, and there was no possible flight for us the same evening. So we had to stay at a hotel, and the next morning we had a very early flight which means we got almost no sleep at the hotel. When we arrived in Lissabon at 1 pm we were very tired and the afternoon was ruined by tiredness. We were also very upset because we called a service line for information regarding the delay and no one seemed to know anything about whether we would miss the flight or not. And the whole day we would have had in Lissabon, was made into a half day, and we were very tired.. never flying with KLM again. | 1 |
Vueling | We were flying from Gatwick to Barcelona to connect with a cruise ship. On the tarmac while taxiing the plane developed a hydraulics fault - we returned to terminal. Returning to the information desk in the terminal we waited for a representative to come from Vueling. The guy that came was Spanish and could speak very little English - absolutely useless. We said we want our bags so we can catch another flight as it was unlikely the flight would leave in time for our connection, 3 hours later and with no sign of this flight having a departure time we got our luggage back - because of this we had no chance of connection to our cruise ship. We were advised to claim back from Veuling our outbound flight by the Servisair desk and booked a flight to Tunisia to catch up with our cruise 2 days later. Returning from our trip we have had a nightmare trying to explain to the staff at Vueling that we DID NOT GET ON THE FLIGHT TO BARCELONA, the flight was over 5 hours delayed and we missed our connection. I had to get from them confirmation of the fact that the flight was delayed over 5 hours(I still think they blieve we were on their flight out) for our insurance and emailing them was fruitless, they kept sending back the same reply. Eventually I had to call them on a high rate number (80p per minute) to get them to send this letter. 4 weeks later I still get the same reply from them about the outbound flight and they refuse to pay saying they have complied with European regulations. I will never go near this appalling airline ever again. When something goes wrong - that is when you find out how good a company is in dealing with your problem. Vueling do not care about you if you have a problem so beware they will try and cheat you out of a refund. I shall be getting in touch with the Airlines Authority about their misconduct. | 1 |
Turkish Airlines | We were flying from Heathrow to Singapore via Istanbul (what a mistake). Our flight from Heathrow was delayed for three hours so we missed our connection to Singapore. After alighting the aircraft we received no help at all. We were sent from desk to desk in a very very large airport. All Turkish Airline staff were extremely rude and just snarled at us. It was only with the help of a younger passenger that we found a Care Desk (not correctly named). We lined up for an hour and two new boarding passes were thrown at us for a flight at 5pm the next day. We were told to go to the Hotel Desk. No signage at all. We found the desk and queued for another hour to be seen. We are both in our late seventies so this was really troubling to us. We then had to wait for another hour for all passengers to be seen and queued for a coach. The coach then took us for a two hour journey to a hotel. When we arrived we had to queue for another hour to be booked in. By this time it was 6.30am. We only had time for a quick breakfast and a short nap to then be transported back to Istanbul Airport in what was a converted Transit Van. The flight to Singapore was further delayed for another hour. All in all it took us 40 hours to reach Singapore a journey that was supposed to take 15 hours. We have subsequently cancelled our return flight with this terrible airline and have booked at considerable expense on a Singapore Airlines flight. As mentioned before we are both in our seventies and could not risk a repeat of the outward journey. Do not be fooled by the competitive prices this airline charges. You only get what you pay for especially where airlines are concerned. | 1 |
Turkish Airlines | We were flying from Istanbul to Edinburgh on 13 January 2024 and were in the queue at the boarding gate waiting to board the flight. We had our passport and boarding cards scanned when a ground crew member of staff came up and told us the flight was now closed. This caused outrage for us and the ten passengers behind us. Whilst in the queue staff were asking people to give up their seats for 400 Euros. The reason for this appeared to be the prioritisation of standby passengers who appeared to be crew family members. When we were blatantly denied boarding ourselves and the ten other passengers were taken to a Customer Service desk where we all spent the next seven hours trying to get someone to listen to us and help. We were trying to explain that despite standing in line at the gate with a scanned boarding card we were blatantly denied boarding. When we did get to talk to someone that was the start of the ridiculous line that they have continued to hold saying we were late to the gate, which we absolutely were not! Turkish Airlines would then NOT help us to get home, they gave us no water or food despite being in the Airport for over 12 hours. We then had to make our own way home the following day. For weeks and weeks we have tried to get Turkish Airlines to take responsibility for denying us boarding but they are holding this ludicrous line that we were all late for the flight. They have refused to compensate us for the money we had to pay for other flights, parking, food and somewhere to sleep, not to mention the extreme inconvenience. I am now exhausted trying to make our case which I have tried over and over again and they are refusing to acknowledge any of our feedback. So the only thing we can now do is to make sure no one finds themselves in the same situation. If this review prevents even one person from flying with this horrendous airline then it will be worth it. | 1 |
Turkish Airlines | We were flying from Istanbul to London and booked flights a lot in advance. When we turned up at the airport, we were told that we cannot take our flight as it has been overbooked, apparently it's standard practise to sell more tickets than the actual seats on the plane. We had to wait 6 hours at the airport for the next available flight and we filled out the form for compensation for 400 euro for this matter. It is now April 2023 and we have still not received the money, considering we were flying in September 2022. Ridiculous.We have been back and forth with "customer service feedback", when we call we are being told our feedback is being looked at, my feedback was auto-closed plenty of times and I keep re-opening it with my bank details which I already provided multiple times.If you decide to look into my case one day here is my new feedback submitted TK-8139238 it has been closed again for no reason.Never using again, cause the risk of not being able to catch my flight is not worth taking and the pain you have to go through to get your case resolved or not resolved... | 1 |
Lufthansa | We were flying from Lyon to Philadelphia through Frankfurt. We had a very short layover in Frankfurt and our flight from Lyon to Frankfurt was delayed. The pilot announced several times that the flights from Frankfurt were also delayed and not to worry. Nevertheless, we ran as quickly as possible to make our connection to Philadelphia. The gate agents practically laughed at us and said that flight was long gone. The truth was we arrived at our gate at 1:45pm, the flight was delayed until 2:10pm (according to an email I received from Lufthansa) and did not actually take off until 2:30pm (according to FlightAware). Yet, Lufthansa did nothing to get us on that plane (I assume it was out on the tarmac - the busing around the Frankfurt airport to and from the planes is ridiculous). Instead, we had to go to customer service and were re-booked on a flight the following day. Customer service actually seemed annoyed that they had to deal with us. Then to make matters worse, the customer service rep said they would book us at a nice hotel in center city so we could see Frankfurt. The hotel was no where near center city - we were in some warehouse district that was not walking distance to anything. To get to center city was a walk and two bus rides away or a 40 euro round trip taxi ride. Ridiculous! The extra 24 hours in Frankfurt was awful and I couldn't wait to get out of there. It was seriously the most money I have ever spent on an airline ticket ($1900+ per person) and the worst experience I ever had. I have flown many times and have seen airlines go out of their way to make sure the passengers make their connections. Not Lufthansa. I would not fly with them again. | 2 |
Vueling | We were flying from Malaga to Barcelona and connecting with our Air Transat flight that was from Barcelona to Toronto. We allowed 3 hours in Barcelona airport for the transfer between flights. (1) The Vueling flight from Malaga to Barcelona was 1.5 hours late leaving Malaga. We figured we could still make our Air Transat flight as long as our baggage was on time. (2) We waited 2 hours in Barcelona for the baggage to be unloaded by Vueling. There was no customer service agent from Vueling to tell us first of all why the flight was delayed in the first place and secondly why it took 2 hours for our baggage to be unloaded. There was at least a 100 people standing around waiting for their luggage with many people who had missed their connections. The Vueling delays caused us to miss our flight to Toronto - so we had to pay: (1) for new one way tickets. The one way tickets cost us more than our original round trip tickets between Toronto and Barcelona. (2) for a night in Barcelona (3) an extra night in long term parking (4) an extra night to have our dogs looked after. | 1 |
Ryanair | We were flying from Manchester with Ryanair and some member of staff charged us in a rude manner for overweight luggage, even though it was normal. At the check-in desk it was fine, but before boarding the flight he threatened not to let us on board until we paid. Horrible service and staff, they are afloat because they are the cheapest | 1 |
Lufthansa | We were flying from Miami to Frankfurt. We booked our tickets months before. When checking in at the Airport, we were told that unfortunately we were not seated together..Four rows with 11 and 13 rows between each stats. My 8 and 12 year old boys were sad and scared. We Are from Danmark, so they speak very little English and no German. At the way to USA the 8 year old was flightsick and was trowing up, who should manage this? The French lady next to him????At the checkin desk and at the gate we met no understanding. At the flight we met a nice flightattendand, who helped us and other families with same problem. She arranged so we sat two and two..Why does this problem accure? It is not nice for your personel, who have the challenges at the flight, to find the solutions.You can see it is a family with children travelling together before seating the flights.Who should explain and translate the safety onboard procedures for the children, when they are left by themselves by Lufthansa.It was the same problem for another family, when we were travelling with our next Lufthansa flight from Frankfurt to Copenhagen. They were split up and one of the children weekend crying, so the were calling the father at the speaker.Luckely we were with SAS at the way to USA.Sanne / Denmark | 2 |
Ryanair | We were flying from Shannon to Fuerteventura flight number FR1348 and with the aircraft that we were due to fly out on was delayed we were allocated another craft, however our seat wasn't in the changed craft, so we were allocated different seats the cabin crew were excellent especially a young man called Luke and a lady called Alice, they were so professional helpful and friendly, we just wanted to say thank you again for making the beginning of our holiday fun, comfortable and enjoyable thank you Luke and Alice.. from Annie and Francis | 5 |
Grupo AirFrance-KLM | We were flying from Washington, D.C. to Cardiff in the UK. The trouble began when we were about to board a connecting flight at JFK in New York City: the flight from Amsterdam to Cardiff was cancelled literally 30 minutes before we boarded the flight out to Amsterdam. We were held at the gate while they rebooked everything, and we nearly missed our flight. The flight to Amsterdam was rough: we wanted to sleep, but there were very loud passengers behind us, and they wouldn't be quiet for a minute. Once in Amsterdam, we were routed to Edinburgh in Scotland, then flown to Cardiff on Loganair. We were told we might have additional baggage fees, but we lucked out and this didn't happen. We got to Cardiff about five hours late, and we were exhausted by then. We had to fly back on KLM, and the fun started again. The plane was held up on the tarmac in Cardiff after they realized the plane was leaking deicer fluid from the wings, and we sat there in a hot plane for about 90 minutes while a technician tried to fix it. At one point, they announced the plane would not be able to fly. However, they were able to fix it somehow, so we weren't forced to get rebooked for another flight and spend hours waiting around Cardiff. The flight from Amsterdam to Dulles in D.C. was relatively harmless, although I found the flight attendant we had rather rude. She lectured me at one point because I had put some trash in a plastic water bottle. Finally, we made it back to D.C. and through passport control. And we started waiting for our luggage on the carousel, and we waited and waited for one large bag, because, as it turned out, it had been left behind in Amsterdam. So, we had to file a claim and wait two more days until our bag finally showed up. My wife was taking another trip and only had a day to do laundry afterward. I wasn't impressed overall. I don't expect the moon flying in economy, but I do expect better than this. | 3 |
Vueling | We were flying home to London from Barcelona and found out that our flight was delayed for just under an hour - we later found out that this was due to an emergency at Luton Airport and nothing to do with the airline. However, boarding didn't start until 30 minutes after the posted time. The person at the gate apologised as we started boarding - first time there was an announcement as such. The plane then waited at the gate for at least another 1.5 hours and none of the crew members even bothered to tell us what was going on. When the passengers asked the crew, the captain gave an announcement as to why we were waiting (queue), but he didn't even apologise. Neither did the crew. When we started moving, there was no announcement either and several passengers were waiting in line for the toilet. En route to Luton and upon arrival, there was still no word of apology from anyone for a flight that was delayed for close to 3 hours. I am a seasoned traveller and I understand why there are delays beyond the control of the airline. However, the common decent and customer-centric thing to do is to inform the passengers and apologise. There were also many issues with checking in, but that would take too long to describe here. Never flying with Vueling ever again. | 1 |
Jet2.com | We were flying on Christmas Eve and everyone was in a great festive mood. Plane was not full, and cabin staff were able to get through service really quickly. | 5 |
Iberia | We were flying on the 9th November from Madrid to Berlin with the modt unprofessional Flightattendand we have ever met. (Steward)She was the "captain" of the crew and probably horribly in love with the other flight attendant (i think Nicolas was his name).We were 10 guests who were claiming that this is horrible service.She was not able to do ONE call/without stopping and laughing at Nicolas. She didnt even look at the guests, she turned her head always to him.Both didnt care.They closed the curtain for 95% of the flight, laughing and giggling all the time.They went through the Business class once! For drinks and once for the food and took it without an offer of drinks or anything else.Later on they disappeared for 45 minutes, and 3 passengers were calling them but they were giggling in thr cockpit so they were lost.Thr delay of 15 min was not told to us, neither anything else.I think we were disturbing Nicolas and the woman in having their time of their lifes!To @iberia i would not recommend a couple or whatever that is, flying together!People pay a lot for businessclass and this WAS HORRIBLE Service.UNPROFESSIONAL-SHE WASNT EVEN ABLE TO DO THE SECURITY INSTRUCTION WITHOUT SENDING HIM A KISS!!!!UNFRIENDLY | 1 |
Ryanair | We were flying out to Rome for our honeymoon and I get that a cheap airline can't have the best service, but being yelled at, insulted and even shuffled arounds was the most horrifying experience I made in my life.First, the ground crew charged us 150€ for not checking in beforehand even though I told them that the system was down the whole evening prior, which was proven by Ryan Airs System being down at the counter. The lady literally told me to f*** off and she doesn't care about my problems and the money I pay.Second, the guy from Ryan Air saw our carry-on (which I flew with multiple times on cheap airlines) and started yelling at us (and I am not lying, people were looking at us in shock) telling us that it's too big and we want free stuff. He took my bag and ran through me and my husband by shuffling me around, which my lawyer definitely won't be amused of and checked our bags in the end.This was by far the most embarrassing and cruel people I've met in my life and I will never ever fly with Ryan Air again. | 1 |
Ryanair | We were flying to Lanzarote on 20th March 2022 6.30 FR6626 flight.We were having problems completing Spanish Passenger Locator Form. Very nice girl Ciara helped us to complete the form and get QR code.Thank you Ciara. | 5 |
EasyJet | We were flying to Larnaca airport from Gatwick. On the boarding passes that I printed at home 2/3 days before we flew, it said check in closed at 12:20. However, when we arrived at the airport, the board that shows all the gates and times showed 12:30 so we - of course - assumed that we had till 12:30 to board. Unfortunately, this was not the case. They refused to let us on the flight, even though they accepted that the board did say 12:30 but said that we should have gone by what was on our boarding passes. The help desk opening stated that sometimes the times on the board are incorrect. I think this is pretty shocking for an airport to admit to and accept that that is ok. It was confusing and extremely unhelpful. There were 3 groups of people that made the same mistake but this did not make a difference. Luckily, we managed to rebook flights for the next day but unfortunately one family said they did not have the money to rebook the flights and lost their holiday. Easy jet let them down hugely.The airport also told us they are a silent airport and do not make calls for passengers/final calls etc. However, whilst we were waiting to see the manager, we heard multiple calls on a tannoy for different reasons. I'm not sure entirely how this makes a 'silent airport'. All in all, I was pretty shocked by the service of the airline and airport. I understand that the boarding pass said 12:20 however you are always told to check the board for flight changes etc. But this is clearly only when they get it right and not when they get it wrong! | 2 |
Turkish Airlines | We were flying to Oslo via Istanbul to Kuwait and had to reschedule the flight due to personal matters after checking in. Turkish airlines ground staff initially promised us that they would send the luggage to Oslo via the rescheduled flight. The day of the flight came, everything was great up to the check in, but after that, things started going downhill. We checked with the ground crew regarding our luggage and they told us it was in Istanbul and that we had to reclaim it there. Upon arrival to Istanbul, we were told the luggage has already been transported to Oslo. Then we reached Oslo, waited more than an hour by the conveyor belt to collect the luggage that never even showed up and when we went to inquire about it, we were told it was still in Kuwait. Their apology was two amenity bags from business class that was useless. It’s like the staff have no idea what they’re doing and have no regard whatsoever for the luggage of their passengers. I definitely would not recommend this airline if you want to keep your sanity and don’t wan’t to be treated like cattle. | 1 |
Grupo AirFrance-KLM | We were flying with KLM from Malaga to Luxembourg. No issues, both flights were on time, polite stuff. | 4 |
Ryanair | We were forced to change our April flight so changed it to July. With everything still going on, it was positive to see their announcement of the 'No change fee' promotion to move flights booked in July & August for zero fee. We attempted to move our July booking & they wanted £180 to change it! We contacted them and they advised it was only for flights booked after 10th June yet it did not say that anywhere on their website - very misleading! We asked whether they were willing to help us out or allow us to pay the fare difference (as they are in pocket of £50 which they never refund!) but they were useless and we had been treated very unfairly. Our accommodation is closed & we can't move our flight without paying them more money & we can't get a refund unless the flight is cancelled. Such a misleading promotion for the 2 days it was up before we complained that it needed to be made more clear! Such an unworthy company and I no longer trust anything they write on their website. | 1 |
Pegasus Airlines | We were forced to pay for carryon and checked bags even though our tickets clearly mention it. The idiot at the counter said the price "goes up" every 10 minutes that we wait. When we got to the door of the plane, the airline wanted to check it in for FREE. BEWARE OF THIS AIRLINE, ESPECIALLY IF YOU ARE FROM A WESTERN COUNTRY | 1 |
Jet2.com | We were forced to return home from our month long holiday due to the death of my wife's sister and Jet2 could not have been more helpful. After the funeral we returned using jet2 and we enjoyed the rest of our holiday. Thank you ðŸ™ðŸ½ Jet2. | 5 |
Vueling | We were four people who were going from Copenhagen to Seville on oct 9, 2024.The flight from Copenhagen was about 6 hours late. So we missed the flight from Barcelona to Seville the same day.We have submitted a claim for 400 eur/pax.When contacted after a month we received the information that our case had already been processed under reference 10029396. If we do not receive a response within a few days we should contact customer service. We have tried - it only starts the process over again. It is just delaying.Along the way we have been contacted by a company that offers to help us to get our claim through - For a considerable fee.Could be this is done in collaboration with Vueling and could be they will share the fee?I have received an "automatic response" from Vueling. There is nothing new in that response.See the response from Vueling below.I only have one demand: Vueling pays us compensation. When will that happen? | 1 |
Jet2.com | We were given instructions to the wrong villa which was frustrating and worrying after a long day when all we wanted to do was relax. Moreover it has the potential to compromise security as we were given the key code to the key box. Whilst this was eventually resolved it took some time and apparently we are not the first customers this has happened to. In fact while we were at our villa, others arrived having also been misdirected. Our return flight was delayed. This was out of the airline's control however had we been notified as soon as the delay was apparent we could have remained at our villa much longer. This would have been a huge help as two of us were suffering from gastroenteritis. But we were not notified until we arrived at the airport and it was too late to go back. I fly with Jet 2 most months and this is not my normal experience and it would not prevent me from booking another holiday with them. It was just a frustrating start and end to the holiday. | 3 |
EasyJet | We were given tickets at check-in with no warning. They simply said to one of us that they WILL give you a seat at the gate but didn't tell us they have overbooked the flight and there is only space for one of us. And one of us was rejected from boarding at the gate because the flight was over booked (EJU8310 from MXP to LGW). The Italian lady with long curly hair wearing glasses at the desk told us with zero patience and all righteousness that EASYJET IS A CHEAP AIRLINE AND OVERBOOKING HAPPENS ALL THE TIME and that they will simply book one of us on the next flight. full stop. She was literally shouting to us as we were challenging the practice of not telling us at desk check-in (mind you we kept a low voice as it was a small space). Perhaps some people talk about everything passionately but rarely have I come across someone who raises her voice to broadcast such shameful topic with such a condescending and passionate tone.Unfortunately I had to booked to fly with easyJet three times this year and all flights were delayed. Too much drama happened every time I flew with easyJet this year. I have to recommend to avoid this airline!Finally our group all managed to get on the same flight but the stress and frustration and the encounter with this Italian easyJet staff at the boarding gate, another drama added on to our poor experience with EasyJet this whole year. Avoid. | 1 |
EasyJet | We were going to Paris for a 4 days trip, 2 adults, 2 children. Tickets booked in january. In june we are checking in 3 hours before take-off. The flight is not to be found on the screen. In my mailbox an email droped in 20 minutes earlier. Flight cancelled. No explanation! They could offer a new flight with no extra costs leaving the day after with two stopovers! Travelling time 13 hours! There was a direct flight 1 1/2 hour later (the only option for a direct flight). They didn't offer to change to that flight!! So we bought new tickets paying A LOT ekstra money (EUR 1.270). I will never travel with this company again. | 1 |
EasyJet | We were going to Spain to celebrate my fathers 80th birthday. However, he died after a short battle with cancer. Understandably the holiday is cancelled.The flights were booked through a Travel Agent (who have been brilliant). So far EasyJet have offered a voucher (valid for 2-years) or they'll reschedule the flight (my father died, we aren't going...)I have spent over an hour listening to rubbish music and intermittently being told that the Call Centre is very busy at present... I have tried every conceivable number available...Let's hope their CEO, Johan Lundgren never loses a parent & has to try & cancel a flight. The customer service is non-existent!A pity one can't give a zero star rating... | 1 |
Jet2.com | We were going to Split but after 50min flight we have to divert to Manchester airport due to problem in on if the aircraft engines we landed in Manchester safely and sat on the plane for about 30 min before boarding to another aircraft which came from Leeds to take us to Split airportAll and all it was just two and half hours delayed which was very good I thought it's going to be a very long long day but I was wrongSo well done Jet2 thanks | 5 |
EasyJet | We were greeted by a man in Belfast International Airport. He asked where we were travelling and we told him Edinburgh and he said 'That's great! Right this way.' and pointed us the direction of the queue. We queued for what seemed like an eternity and the staff kept taking customers past us. For a while the staff were just talking amongst themselves for 5 minutes. When we FINALLY were at the end of the queue, ready to check in, the woman at the desk said that we were 5 minutes late, so we couldn't check-in. We explained that we had been in the queue for over an hour and she said the only thing we could do was buy a new ticket. She was very rude and not helpful at all. We had a connection flight in Edinburgh that was paid for and non-refundable. Had to take the bus to Dublin and book two new flights. It cost us €800 PLUS all the money we lost on the other flights that were non-refundable. We will never be travelling with NotSoEasyJet again and I wouldn't reccommend it to anyone. | 1 |
Jet2.com | We were grounded in all the heat didn't get home at our designated time. It was ridiculous. It was Baby crying with the sweatpants and added them and all the engines was turned off on the run way absolutely disgusting🤮But the staff where lovely | 1 |
Turkish Airlines | We were happy with return flights from Edinburgh to Istanbul. Good on board food and entertainment and punctual. Removed one star as the flight times were changed twice by a small amount in the run up to the flight. | 4 |
Iberia | We were heading to Rome via Madrid and our flight from Nantes to Madrid got delayed. Before the flight, no information was given to us, one flight attendant told us we were going to make it to our connection on time (also a Iberia flight), but the story changed during the flight. And so we arrived in Madrid too late and we missed our connection. I don't blame Iberia for a technical incident or whatever caused the delay, but once arrived in Madrid, we were told to go at the Iberia help desk to solve the situation. When we arrived at the help desk, there was already more than a hundred people waiting there. And there was no queue and no organization whatsoever. There was no Iberia staff to be seen except 4 employee busy at the help desk which we had no way of contacting. So we started waiting. This is when we discovered that they were from other planes and some of them were waiting here for more than 4 hours already. At one point, an employee of Iberia finally came out. Naturally, we went to her to ask question. At least to know if there was any form of queue to reach the help desk. So we tried talking to her, in a polite and calm way, and she look at us and .. directly turn her back. Every time we tried to talk to us, she ignore us. Then she started shouting in Spanish. So we had no clue what was going on. People started rushing to her and she started giving paper away. After a while a person was kind enough to explain to us that she was giving away number for the queue (which didn't exist since people had already been waiting there for hours with nobody organizing anything). At this point it was already too late and we ended up being 150th in the waiting list. So then came 4 hours of waiting to finally reach the help desk. During this time we had to wait standing, with no food and no water - they didn't even bring water and refused to give voucher for food (against EU traveler rights). And the help desk was not really helpful, they just book us a new flight and told us to go on. We were pressed on and not given a choice about flights or to spend the night in a hotel and fly the next day. And at this point, it was already late, and our flight was arriving at Roma after midnight, so we had to pay for an expensive night bus and late fee at our hosting place, which Iberia refused to pay for. So we had to wait for more than 5 hours with no food, no water, and with almost nobody speaking a word of English. | 1 |
Jet2.com | We were held up on the plane for 2 hours to an engine fault, this cannot be helped, but the way the air hostess were behaving was most unprofessional. They were chatting and gossiping about their lives and the lady sat next to me commented on how unprofessional it was , not at any point did the 2 front air hostess move up the place to check on passengers or offer a drink of water taking into account there were many small children on board. The one hostess came from the back to chat and eat whilst we are all sat there it was like they were on a day out most unprofessional behaviour. One passenger came up and complained about the time and lack of information ( to be honest she was rather abrupt) and the one hostess rolled her eyes as then said the cheek of her talking to me like that ... Words failed me | 3 |
Grupo AirFrance-KLM | We were hesitant on booking with Air France from Toronto to Bangalore via Paris after looking at the reviews. We were quite pleased with almost everything. The inflight service was fantastic. The seats were as comfortable as any other airline. Inflight entertainment was good. The only complaint I have is the boarding process in Paris. They do not board by row numbers. They have everyone board at the same time causing utter chaos. We chose seats at the back of the aircraft and always ended up boarding in the middle. We paid the extra for the 2 seats which were good. On our return we chose not to and sat in the row in front of the two seats. Inflight meals were good as well. You won't be disappointed flying with Air France. | 9 |
Lufthansa | We were humiliated and threatened by a racist old male steward on flight from Nairobi to Frankfurt because we complained that couple in front illegally pushed their seats back DURING take off (which bothered our 2 year old who was anxious and trying to watch a cartoon as she was scared to fly). I spoke to attendants and changed seats with their permission while my husband stayed in his seat trying to watch a film. Once we were in the air, a male steward came out of nowhere and shouted at my husband in front of everyone. We were shocked because there was not reason and my husband wasnt even involved or do anything. He hadnt moved or even lifted a finger. The steward unleashed a tirade of insults and provacations against my husband who calmly listened and nodded hoping the man would go away. After several minutes my husband calmly told the steward that he was being rude and that he didnt know why he was telling him all this, to which the steward replied that he would speak to the captain, that it was a "long 8 hour flight" and threatened he could possibly remove my husband from the flight! For what? For sitting quietly in his seat? My husband was half asleep, ill and trying to watch a movie, so why was this Lufthansa steward so aggressive and picking a fight with my husband? It was me who spoke to the steward and complained in the first place. And why did he talk about my husband's national origin and about mine? We did not deserve this abuse. It was a very late flight, which was delayed and left after mid night, and we were all tired and ready to sleep. We had a TWO YEAR OLD child who was already scared and this man made us feel even more scared with his threatening behavior! He also treated us like second class customers all for NO GOOD REASON! This is UNACCEPTABLE BEHAVIOR! | 1 |
Norwegian | We were impressed with our flight from Gatwick to Budapest with Norwegian but on the return, the plane was delayed for nearly 2 hours without any explanation. When we finally boarded there was no apology given. This is a shame as we might have thought about using them again, but now not so sure. | 7 |
Jet2.com | We were impressed with the service we received. My husband collapsed whilst on holiday and needed medical attention. We rang helpline and they arranged assistance at Teneriffe airport and Manchester. Nothing was too much trouble to them. | 5 |
EasyJet | We were in Faro, Portugal and we were departing at 17:30 we gave our bags and went through security well.We waited and waited until they called our gate. When we arrived at the gate we were sitting down for an hour and the flight had meant to have taken off 20minutes before. Crew kept coming on and off the plane not saying what had happened. After 2 daunting hours of waiting in the gate, the pilot said that there was a 'technical difficulty' and the planes 'AC was failing and there was smoke.' They did send a replacement flight but it was departing Gatwick at 00:00! We had to enter Portugal country and go through every step we did again! We went to the terminal and waited for 5 hours and everything was closed. No shops no food only vending machines. There was also maintenance going on in the airport so we couldn't even sleep! The backup flight had arrived but we were not allowed to get in and fly out because it was past 2am! For one good thing that easyjet did was at least sending us to a hotel, which was 40km away! They didn't even tell us if we were getting back to London until 1hr later. We ended up not flying with them, we just bought a last minute Wizz Air ticket which was much easier that Easyjet.I would have given easyjet 0 stars if I could | 1 |
EasyJet | We were in Portugal when the news came through that it was going to be changed from a green country to an amber one. We called easyJet as recommended, as we were due to fly home 12 hours after the country became amber. We were given a return flight one day earlier and charged £485 for the privilege, even though there were plenty of seats on the flight.On our outgoing flight to Portugal we were so impressed about how nice the airline is and how easy everything was until they crushed us with this super overpriced ticket to literally come home a single day earlier. Can't understand why they charged us £485 when they said there's plenty of seats left. They just extorted money out of us just because they could.Will never be using them again and would highly recommend people AVOIDING them as they lie on the website saying they are "flexible" with regard to the ever changing covid regulations and rules, but they literally rip you off when you need them most!! | 1 |
EasyJet | We were in Spain before the Virus started and arranged a 'Repatriation' flight with Easyjet..Phoned them up at 4pm on the 21st March and they confirmed the flight was definitely on for 24th March.. But at an extortionate price..We decided to pay the extortionate price and all our details were sent to us via our email with seat numbers, boarding passes to print out etc within minutes..Well what do you know!!!We got up at 8am 22nd March to an email saying, 'your flight for the 24th March has been cancelled'..16 HOURS AFTER WE ACTUALLY TALKED, BOOKED AND PAID THROUGH AN EASYJET ADVISOR!!We immediately phoned them up, 22nd March, 9am, and they offered us a full refund saying, sorry there is no more 'Repatriation' flights..To summarise..We have now been waiting on our 'Extortionate Priced' refund back since 22nd March at 9am..!!We have rang again since to be told 'don't fret refund is on its way'..It is now the 3rd of June!!Absolute disgusting!!Especially taking my money and within 16 hours robbing me blind!!Liars and Thieves..WILL NOT RECOMMEND AND WILL NEVER EVER USE AGAIN!!Can't speak for my 2,000 or so colleagues where i work for a big manufacturer.. But i am sure they will ALL hear about my issue?Just an update to say we got home a week later with British Airways for less than half the price of these Thieves.. | 1 |
EasyJet | We were in an airport about to check-in after we have already sent the big luggage, when the computer showed that there's an error and didn't let us in. We found out from one of the employees that our flight has been cancelled. We didn't get any email or notification in advance. Some of the employees were rude and all they did was telling us that we should download the apl and that we'll find all the support there. But the app didn't help us: our next flight is in 3 days, we didn't get offered a hotel or any financial support to eat or travel. We tried calling the centre but they won't answer. This company is a scam don't ever fly with it! | 1 |
Turkish Airlines | We were in the middle of a family emergency and they cared for my son with great compassion - thank you. | 5 |
Jet2.com | We were informed late on Sunday our flight out of Funchal was to be delayed the following day due to possible bad weather. On the Monday the weather was okay at our intended flight time and indeed TUI were flying in and out of Funchal all day. We finished up flying over 9 hours late and had spent 6 hours sat around at the airport with numerous other Jet2 customers. The airport was in chaos due to the Jet2 delayed flights. They did kindly provide us with 10 euros per person for our inconvenience. We have traveled for years with Jet2 and they are our preferred airline. However we will be considering this carefully before booking our next holiday. A very poor customer experience. | 1 |
Lufthansa | We were informed one day before travel from Delhi to UK that we would need an airport transit visa for 2hrs layover in Frankfurt airport. It requires a minimum of 5 days for the visa as there is no options for electronic visa. The customer service kept repeating that it was our responsibility to check the requirements for visa despite requesting to suggest alternatives. I understand that we are responsible for our visa but we have a residence permit for UK and prior to Brexit, transit visa within airport was not required. We were unaware of the changes . While booking the tickets we do mention details such as passport and nationality but they never mention need for a transit visa. During Covid times, when vaccination certificates were mandatory it was sent in as a mandatory requirement as soon as you book the ticket. I just feel it's unfair that they don't even entertain refunds when such situations happen. It's a lot of money especially for students and it's easy for the airlines to get away with saying it's your responsibility | 1 |
EasyJet | We were informed that our easyJet flight from London to Copenhagen was canceled hours before the flight took off. We were asked to use the online system which told us we were to queue while they found an hotel for us for more than 4 hours. In that time we went from being 14th in line to 6th in line. We never got a hotel (by the time we booked our own the prices had gone up and options were almost none). The next flight option was 3 days later, I had to buy new tickets for two people with another airline. | 1 |
Norwegian | We were informed three weeks prior to our scheduled trip that Norwegian would not be operating our flight. It was changed to Euro Atlantic. This was going to be an older aircraft with fewer amenities. With only three weeks prior to our trip it was going to be too expensive to change to another airline therefore, reluctantly we decided to still fly with Norwegian. Our flight to Rome was uneventful. No issues. On the flight from Paris to New York when we arrived at the airport, we received a text message 2 hours before scheduled departure that the flight had been canceled. We discovered from other passengers that this was the second day in a row this flight had been canceled. There was no one at the Norwegian customer service desk to help nor could you get a Norwegian representative on the phone. We eventually had to purchase a ticket with another airline the next day for double the amount of our ticket with Norwegian. We have filed an online claim for our refund and three weeks later we have not received any type of response on the status of our claim. This by far is the worst airline ever! | 1 |
Grupo AirFrance-KLM | We were international passengers from United States. My booking was from Prague to Cleveland, Ohio, via Amsterdam. I showed up more than 2 hours before the flight and was told the flight is overbooked, and we have no seats. After facing a LOT OF HASSLES we were re-routed to arrive at Cleveland several hours late, and bags missing. I reported to KLM in November of 2016, and have not received any response after repeated emails. My confusion is not only that KLM is indifferent, but also that it doesn't care for its own mistakes. Be careful booking on KLM.AG | 1 |
Jet2.com | We were kept informed about everything. Flight on time, good journey.Seats are not the most comfortable, but OK for a short flight. Adverts all through the booking process get a bit tedious.Cabin bag allowance is good - sets Jet2 apart from the other 'budget' airlines. | 4 |
Jet2.com | We were kept totally up to date re the flight details. The cabin staff were most helpful Our on board meal was hot and tasty,My husband's assisted travel was magnificent. Thank you to everyone. | 5 |
Jet2.com | We were late taking off, but nothing anyone could do as a couple wanted to get off…..and passport control horrendous but again, nothing to do with jet2.We had a breakfast on the plane which was very tasty(one bread roll mixing, but we shared one).Flight good and service excellent. | 5 |
Vueling | We were late to the airport after being messed around with our parking. The lady at the check in desk went above and beyond to get us on our flight despite me nearly having a full on breakdown at the airport. I cannot thank her enough! I emailed vueling separately to explain, but didn't receive a reply | 5 |
Ryanair | We were left at the gate wondering why our plane wasn't boarding, stood there for around an hour with other fed up passengers to be given no answers. On the way home we were told the same back packs we came with were now too big and had to pay an extortionate fee , we couldn't afford this so had to empty our bags and put on additional clothes in the middle of a boarding gate. It was strange as my bag was deemed fine then after being allowed through was told it wasn't. Very embarrassing. On the plane staff were then laughing about customers being fed up with the flight being delayed a couple of hours. I'll never use again | 1 |
Jet2.com | We were left hanging around on the runway for 1 hour on our outbound flights and 2 hours on our return flight.On our return flight there was no food left or ice for drinks. The flights are now servilely understaffed and it takes at least an hour before refreshments reach row 15. The plane was also filthy due to the quick turnaround in resort. | 1 |
Jet2.com | We were lied to regarding reason for delay. Huge delays outbound and inbound. Sat in the tarmac in 55 degree heat for over an hour. Surprised no one died. Avoid like the plague. Oh my how I miss Flythomascook | 1 |
Jet2.com | We were looked after from the moment we arrived at the Jet2 gate. Excellent customer care. | 5 |
EasyJet | We were looking forward to a four day city break. EasyJet canceled our flight less than 24 hours before departure with options for voucher refund of free flight change. Availability was not available on flights departing some days afterwards so we had to cancel our whole trip losing money on expensive accommodation. After holding for two hours on an online chat the agent could not offer an explanation. I am sorry EasyJet sorry does not cut it. In August we are planning a cruise I was considering using EasyJet to fly to Spain how can I trust you to get me there. There used to be compensation when the UK was part of the EU this no longer exists. How can airlines not be held accountable for ruining people's holidays, it's terrible. | 1 |
EasyJet | We were looking forward to our 10 day's in Morocco over Christmas & New Year.But notified today (Wednesday) by easyJet that the hotel has cancelled our booking!Allegedly due to over booking!!!4 days notice of this!!!!We were due to arrive on Sunday!Dumped elsewhere with no choice but to accept the alternative easyJet had put us in. as not much available now or else cancel the holiday at last minute.EasyJet no help at all in providing us with a comparable hotel with the equivalent facilities that we had booked.How in 2024 and the IT systems organisations have can an over booking only come to light 4 days before the booking! | 1 |
Norwegian | We were looking forward to our trip from Stockholm to Malaga. We were suppose to depart today at 7 am. Thursday night we get a sms saying our flight is cancelled but we have been booked on a flight 6h later. Thats fine. We understood because of this business with Boeing max. Drive to the airport this morning. Did our self service check in. Happy out with our priority boarding we are the first to board. That chamged quickly when the woman at the counter says no we have no seats we are on stand by. Im asking why were we not told this earlier. The answer I get is the computer says so!!!!! To cut a long story short. We are now sitting in Oslo airport without any meal or drink vouchers btw cause Norwegian customer service desk in departures are closed. We will be over 13h later arriving in spain than expected. Im so disappointed. We fly frequently with Norwegian but that counts for nothing! | 1 |
Turkish Airlines | We were loyal Turkish Airlines fliers for many years until this experience. Our saga started when we purchased 4 business class segments for my wife and my honeymoon in February 2022 for almost $8K. Due to Covid, we tried to change them over the course of the next year. This airline has arbitrary change fees that are not listed anywhere on their website. They are allowed to quote you whatever fees they would like at the time of the change request. As such, we were told that our new tickets would need to be roughly $5600 to qualify for the change, with an additional $600 per ticket change fees, so $9k in total for a $5600 flight. We agreed, but disputed the change fee with Amex. Amex found in our favor for $600, issuing the credit and we looked forward to our honeymoon. Fast forward, we arrived to the gate in February 2023 for our new flight and were told for the first time that our tickets were *suspended* and that we no longer had tickets. After speaking to ticketing agents and phone agents, both of which said there was nothing they could do (more on this later) we finally were able to speak to the Newark sales manager who was highly unprofessional and unhelpful, trying to convince us that we were not owed anything and essentially "too bad". In the end, we were forced to purchase last minute economy tickets for almost $4K with a one way upgrade for $2500, as we did not want to jeopardize our hotel reservation and ruin our honeymoon further. Over the course of the next 2 weeks, like many here, we emailed the feedback form many times (as others noted, this airline's phone personnel have no authority to make any financial decisions and all must be done via online feedback forms). We received many unhelpful responses, refusing to give us any compensation or help us in any way. All references were made to speak to "our bank." Finally, we decided to upgrade our economy leg home for another $2500 and take this matter up when we got home. In the end, we paid about $8600 just to have to pay another $8.5K and fly in two 8 hour economy segments versus the 4 business segments we originally purchased. I'm sure that in the meantime, Turkish resold our original seats last minute for much higher than the original $8k we paid 5 months before the flight. In short, this was the worst travel experience of our lives and showed clearly the unethical business practices of this airline. 1) They will suspend your tickets without notice, forcing customers to purchase last minute segments at the gate. There are numerous other cases here of flier having their tickets arbitrarily suspended. 2) You will not be able to make changes, receive refunds or do any customer service action of any value through the phone with them. You will be forced to use an antiquated online "feedback form" that does not even track your previous correspondence. There are no personnel in any airport, including in Istanbul that have the authority to issue flight changes, credits or refunds. 3) They do not have a clear change fee policy. If you need to change your flight, be prepared to spend months trying to communicate with them on the aforementioned form and in the end they can quote you any amount, you're on your own. | 1 |
Jet2.com | We were lucky enough to travel on one of the new planes, there was slightly more leg room. The staff onboard were all very friendly & helpful, nothing was too much trouble. Definitely booking flights with Jet2 again | 5 |
Turkish Airlines | We were made to wait in the olane for 4 hours then to be told we have to get off.We were then told to wait another 6 hours for another flight without any vouchers to buy refreshments.Terrible service from a so called big airliner.I have been flying with them for 30 years and the service has gone down past few years | 1 |
Jet2.com | We were making our way to the runway, when unfortunately the lady behind us had a fit. They handled it very well. We were travelling with a 4 mth old baby, he was amazing, 6 hours on the plane when the flight was only 4. When we came back, arrived In Manchester, we parked up at the wrong terminal, not happy, we were sat at the front, with the baby we then had to exit the plane at rear, which at 2.30 am was ridiculous, then we had to walk down the stair and catch a bus, we were really disappointed. | 4 |
Ryanair | We were meant to go to Greece back in May 2020 but got e-mail confirmation the flight was cancelled due to travel restrictions etc.We then applied for a refund but were advised that we were showing as 'no shows'. Despite many phone calls and refund request submissions they have refused to acknowledge the e-mail as proof.We just received yet another generic response, several months after submitting, advising that our case is closed, despite receiving no response from them.Terrible service and am happy to say we will never book with them again. | 1 |
Jet2.com | We were met by jet 2 staff at check in and were pleasant and helpful. Once airborne the cabin crew were lovely and attended any needs . The same happened on the way back so a very pleasurable two flights . | 5 |
Turkish Airlines | We were met by unprofessional check in staff who took long to proceed with check-in without any explanation and apology. Then a flight was delayed for almost an hour. No announcement was given. I hope I won’t fly with them again. | 2 |
Jet2.com | We were more than happy with our whole experience with our flight. Staff very helpful and pleasant | 5 |
Jet2.com | We were moved from our pre booked and paid for seats in row 1 to row 14 without notice. Not good enough! Second time this has happened, it will be the last as we won't use Jet2.com in future if it happens again. | 1 |
EasyJet | We were not able to print a boarding pass for our son because of a fault on the easyjet system. I spoke to customer service and was told to go to an easyjet desk at the airport. On purpose we did not select any luggage to check in to avoid cueing at the airport but once there .... Guess what??? We had to queue for over 30 minutes each way just to have a boarding card printed. This is the last time with easyjet. Ryanair it is for the future | 1 |
Jet2.com | We were not allocated the seats we booked and paid extra money for. Myself and my partner were seperated by a third party. | 1 |
Lufthansa | We were not allowed in to the Business lounge in Cancun with our Lufthansa business ticket. I am deeply disappointed in Lufthansa Customer Service. We were travelling with Business Class tickets from Cancun to Budapest. In Cancun we could not enter the business lounge with our business ticket as Lufthansa has no contract with Cancun airport. I have sent an email to Lufthansa Customer Service about it. They answered to me that is my responsibility to check if I can enter to business lounge with my business ticket. It is not their job. I paid a lot of money and they do not care at all. No Lufthansa in the future! Compared to other airlines their business service on the airplane is poor. This is not a German attitude anymore! | 2 |
Ryanair | We were not allowed to board the flight as my partner has a UK travel document rather than a full passport and it seems that despite what she was told by others she needs a visa to enter Spain. I feel that the airline during their check-in procedure should have checked the the UK travel document number and advised that we would not be able to travel. It was all very disappointing as you and they hopefully can imagine. There was no apology from boarding Gate staff and they would not even let us us get a copy or take a photo of the list of countries which require a visa. The same applied to to the airport Ryanair staff who seemed pretty clueless and had to ask upstairs management about anything | 1 |
Ryanair | We were not allowed to proceed to check-in as we were not able to do it in advance online. At the counter, Ryanair informed us that we were late and would not be allowed to board. With our children, we had to find a hotel and pay not only for accommodation but also for transportation and new flight tickets. | 2 |
Ryanair | We were not given a refund and others were who's flight had not been cancelled. The man I spoke with on the live chat made me feel like I was being a problem. | 1 |
Jet2.com | We were not sat together and I asked staff at the check in gate was there any seats together. The staff were more than happy to help and got use extra leg room seats that were available. The Belfast International check in staff were really friendly and helpful for our situation. | 5 |
Grupo IAG | We were not supposed to be on this flight but had been bumped from our Icelandair flight and rebooked onto BA direct from Toronto to London Heathrow. We tried to get it changed as we were supposed to fly into Gatwick. The flight was quite good. Service was fantastic, and the chicken tikka masala was tasty. The crew onboard was friendly, flight was on time, and landing was amazingly smooth. | 9 |
Grupo AirFrance-KLM | We were on KL1713 departing at 2pm on 29th August. Two of our check-in bags did not make it from Amsterdam to Porto. We waited in queue for 2hours at Porto airport to file our PIR and were told that our suitcases would be put on another flight and delivered the next day on 30th August. KLM confirmed by email to me that our baggage with no. 031871 is now on flight KL1715 to OPO and KLM and will send us another message about the delivery of our baggage. This did not happen at all and when we called the helpline on 30th August at 1507 hrs to inquire we spoke to a person named Luciana who told us that our bags in fact did not make it on KL1715 as per the email and that there's nothing she can do to help and we have to just wait. Luciana also chuckled at our situation when I explained my bank cards were in my suitcase and this was highly inappropriate. When I questioned her why KLM would confirm by email the bags have been sent on KL1715 she said this can happen when planes don't have capacity and we have to wait another 3 days. When I insisted for her to find out and make sure she hung up the phone on us. Luciana displayed a serious lack of empathy and was very unprofessional and rude. Clearly someone that is not cut out for a customer service role. I then got a text message at 1742hrs (Portugal time) saying "Your baggage item no 031871 & 031839 did not make it on board, but has been scheduled for the next available flight. Please report it online within 48h via https:" Not only was no https link sent in this text message but we also haven't heard back from KLM yet ! This is a serious issue of consistently poor service when it comes to handling baggage and/or retrieving it and there are hundreds of detailed reviews on various forums for KLM that seem to be ignored and nothing being done to improve. I can't understand how an airline can treat its paying customers with such utter disregard and care. I'm not even expecting anything to happen from this message to be honest but will make sure I move mountains on all social media platforms for this and other voices to be heard. | 1 |
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