Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | We were on a connection flight from Greece to London. We went to the check in desk and the lady charged us 55 euros each for check one minute over the 2 hours prior.We were one time but this ridiculous policy you have to pay a fee if you don't check in 2 hours before your flight.Disgraceful. | 1 |
Ryanair | We were on a flight to Alicante 11/10/23. Everything was fine except for one young lady at boarding deck. Ryanair staff member. She was absolutely shocking to all the passengers. Her attitude towards passengers obviously wasn't thought at Ryanair training. In my opinion she was or seem to be picking out foreign nationals in particular. She even charged for a little boys tiny child's suitcase. A friend who was travelling with us was picked out for particular attention by herself. Because he asked her not to speak to him with an attitude she threatened to unload him from the flight. | 1 |
EasyJet | We were on a flight to Geneva and had to catch a connecting flight to Glasgow. Our flight was late in leaving so we were very worried about missing our connection. The flight attendant Noam was super helpful, finding out when and where our connecting flight was leaving from. | 5 |
Vueling | We were on a flight two weeks ago from Barcelona to Manchester. My mother in law fell ill half way through the flight. She needed oxygen. I have to say the staff were excellent. They provided oxygen, were very attentive and asked the passengers if there was a doctor on board, which there was. Thanks also to this doctor. The co pilot came out to check if an emergency landing was required. The doctor said that was not necessary as there was only 1 hour left. However, an ambulance was requested and was waiting for us upon landing at Manchester.The staff asked all the passengers to remain seated once the plane had landed in order to allow the paramedics to board the plane straight away to assist my mother in law. All passengers complied, nobody complained - thank you also to all the passengers on board and to the three passengers who gave up their seats so that my mother in law, her daughter and the doctor could sit at the back of the plane.We were very impressed with Vueling. Thank you | 5 |
Jet2.com | We were on board and seated on the outbound flight 10 mins before take off, then sat waiting over 1 hour for assistance passengers loading. The return flight was delayed but we were called to board and spent half an hour in the jet way waiting for assistance passengers unloading | 3 |
Jet2.com | We were on board, doors closed at 0650, ready to go. We didn't take off until 0735. We were not informed of a delay. At 0500, flight radar 24 said the expected departure was 0730. Why weren't we informed. | 4 |
Grupo AirFrance-KLM | We were on flight KL0591 from Amsterdam to Johannesburg on 21 October and on Flight 0592 from Johannesburg to Amsterdam on 6 November. We were a party of 4 adults and 1 baby of 1 years and 3 months. The KLM stewards and stewardesses were simply amazing. They went out of their way to help us with the baby, were very involved with the baby's well-being, etc. They were all very professional, but still friendly. They handled the Covid-19 restrictions with a firm hand which made us felt safe and well looked after. One lady in particular was the embodiment of professional service. We fly 20 to 20 times per year and with many different airlines, but the personnel on these two flights showed again that KLM is the best airline in the world. | 10 |
Jet2.com | We were on one of the new planes and it was disappointing. Less leg room. Felt cramped. People queuing for toilets made the trolley service poor. Not our usual experience with Jet2. | 3 |
Pegasus Airlines | We were on our honeymoon, my husband and I arrived to the counter where our tickets are issued. we previously booked and paid tickets for both of us months ago. However, when we arrived at the counter, they said that there is no place for us on the plane because we didn't book seats we only booked tickets. They were over booked. but this is not our problem! we paid for our tickets! they issued a ticket for me but not for my husband! we explained that we are on honeymoon we cannot go separately and we had hot air balloon reservation in Cappadocia that we lost and we also lost our hotel reservation in cappadocia! they forced us to transit for 10 hours in Istanbul before going to Cappadocia. So we arrived to Cappadocia at 11PM instead of 10 AM!The staff was very disrespectful and didn't offer any help. We lost time and money. Therefore, NEVER EVER FLY WITH PEGASUS AGAIN! | 1 |
Pegasus Airlines | We were on our honeymoon, my husband and I arrived to the counter where our tickets are issued. we previously booked and paid tickets for both of us months ago. However, when we arrived at the counter, they said that there is no place for us on the plane because we didn't book seats, we only booked tickets. They were overbooked. but this is not our problem! we paid for our tickets! They issued a ticket for me but not for my husband! we explained that we are on honeymoon we cannot go separately - they forced us to transit for 10 hours in Istanbul before going to Cappadocia. So we arrived to Cappadocia at 11PM instead of 10 AM! The staff was very disrespectful and didn't offer any help. We lost time and money. | 1 |
Ryanair | We were on the 6.55am flight on Friday 12th May to Alicante. To say this was mayhem is the understatement of the year. People were dancing in the aisles, standing on seats and in aisles. You could not get up to go to the toilet. This was without doubt a health and safety risk. It was like a party bus!There was no trolley service, some passengers were queuing 12 deep at our trolley like it was a bar. Then getting served with about 5 alcoholic drinks per person at a time! Isn't there a limit on what one person consumes on a aircraft? Especially when they are already intoxicated. The cabin crew only asked people ONCE to take their seats and then continued to serve them, disregarding the rest of the plane.At one point there was turbulence, the captain turned on the seatbelt sign and people were literally herded back to their seats. Once the signs went off, the bar queue was back!! When we eventually managed to get to a cabin crew member to be served there were no soft drinks left but orange juice and Pepsi. Surely there should be some control over a situation like this. I understand that most people are going to Benidorm, us included, but this was simply unacceptable. One cabin crew member said that she did "try" but couldn't do anything and my friend suggested simply not serving them unless they are seated. To which she didn't reply. Surely this is not rocket science!This was honestly the worst flight I have ever been on and you would have to have been there to realise just how crazy it was. I wouldn't dream of stepping foot on a Ryanair plane again, they seriously need to get control! All that was needed was a seatbelt sign or a threat they wouldn't be served. Alcohol was motivating them, so a threat of no service, unless seated, would have done it. Not "can everyone return to their seats please", what use is that? I realise it's hard to control people but in the main it was about three groups causing the hell. The rest of the plane were disgusted! Sort yourselves out Ryanair!!! | 1 |
Air Europa | We were on the flight for 13 hours. Within the first 2 hours they had served an evening meal with a cold drink They then brought around coffee After that the lights went down and that was it. No water or anything to drink the rest of the flight. | 2 |
Jet2.com | We were on time boarding was without people trying to get on board before their turn. Stewardesses were friendly and helpful and the pilot gave us a smooth flight also kept us up to date. | 5 |
Jet2.com | We were on time fully informed at every stage. All the staff were friendly, helpful and professional throughout. The trip was in comfort and everything was clean and tidy. | 5 |
Jet2.com | We were on timeThere were no turbulenceThe staff were friendly | 4 |
Lufthansa | We were originally to fly TAP Portugal but a leg was cancelled so we were placed on Lufthansa to get from Zurich back home to Dulles. Already a long flight, it was delayed by over an hour to start. Staff were nice and efficient enough, but this plane is =lacking in amenities=. The touch screens were horribly slow and old, and staff said they were =out of wired earbuds. Meaning any of us with airpods were out of luck for the nine hour flight if you wanted to watch a movie. Meals were okay, but the cold sandwich (cheese and veggies) was not good. Our flight ended up being over 11 hours due to a detour in Philly because of thunderstorms. We had to sit on the tarmac while the plane was refueled. They did an okay job of keeping us updated, but none of us appreciated being alerted to the detour literally ten minutes before the detoured landing. All in all, this was a pretty miserable experience. Airlines totally have you at their mercy and this was a time where I certainly felt that.= | 4 |
Jet2.com | We were over 1 hour delayed,however still our favourite airline | 5 |
EasyJet | We were over our luggage allowance by quite a bit so advised we would have to pay per KG and would of worked out an expensive mistake to not check weight before but the easy jet staff member said we could just pay for an additional 23kg which worked out so much cheaper so thank you! We flew from Bristol to Murcia and flight out was on time smooth and pleasant on the way back to Bristol was also on time landed early and once again smooth and pleasant no problems at all like in the press! We always usually fly with easy jet and find it good value for money. | 5 |
Lufthansa | We were planning a trip to tour Israel in March 2024. I called Lufthansa after our tour was canceled because of the war to see if we could get vouchers from them to use for a trip to Europe we were planning for the summer of 2024 to destinations we knew Lufthansa flew to. They said that since the flight hasn't been canceled, they couldn't do anything. I kept calling to see if there was anything they could do to get us vouchers and I kept getting the same answer. After about a month of that, I noticed that I couldn't access our booking number. They no longer recognized our booking number, our ticket numbers, or our names. It was as if we had never made the reservations! Then we got a "credit" on our credit card for taxes, and other fees for a tenth of the full ticket amounts. When I called them they said that they had given us a refund and that was it. The flight was finally canceled and others on our tour received full refunds from Lufthansa, but not us. We ended up filing a dispute with our credit card company and won and now have received the full refund. They could have kept our money if they had given us vouchers when I first requested it, but instead we went with another airline and we will NEVER us Lufthansa again! Very bad customer relations! | 1 |
Grupo AirFrance-KLM | We were pleased to fly an airline that obviously tries to help its stressed customers, in COVID times. At all levels, we were helped. However check-in was extremely slow, because most of customers were connecting to USA in AMS, and their Covid documentation was complicated. KLM should have dedicated a counter to pax not going to USA, or not connecting. It took us exactly 70 min to drop off our luggages. | 8 |
Lufthansa | We were promised a refund back from our cancelled flights due to COVID 19, after several attempts to get my money back they keep telling me to be patient. It took them .2 seconds to take my money,....GIVE IT BACK! Stay away from Lufthansa. | 1 |
Lufthansa | We were promised the hotelstay we booked due to a cancelled flight would be compensated. Now one month later Lufthansa customer relations is still trying with everything in their power to avoid reimbursement. | 1 |
Vueling | We were really worried after seeing reviews but our holiday to Barcelona was great. Airline was on time, staff friendly, flight went without a hitch. Boarding was efficient as was arriving back to Gatwick. Was booked as part of Thomas Cook holiday. Great experience. Thanks | 5 |
Vueling | We were really worried before the flight, because of all the negative reviews but we don´t get why people are complaining. Seems like people want vip services for discount prices.We had a good flight to barcelona from copenhagen. Helpfull staff and good service. There wasn´t much space for legs, but that was expected when we bought the cheapest tickets possible. | 5 |
EasyJet | We were recently booked to return from Italy on the weekend of storm Dennis. The night before, we received a text that our flight home was cancelled. On the face of it this was very disappointing, however, the weather is outwith any airline's control and we were subsequently pretty impressed with Easyjet's Response. We had overnight accommodation confirmed 2 hours after requesting it and this included a basic three course meal. We rebooked with BA and the much higher cost of this has been refunded in full 7 days after submitting the claim. Overall, whilst there could have been better information, we are very satisfied given the challenges for the company over that weekend. Certainly reassured to book with them again. | 4 |
EasyJet | We were recently due to be flying with easyjet from London Gatwick to Glasgow to attend an event we had previously booked. The flight started off as being delayed for a couple of hours which we didn't think much of, then eventually ended up being canceled for a completely unrelated issue. I stress unrelated as they don't have to pay out compensation if it is for a particular reason to do with air traffic control, with conveniently it was. Regardless of wether we are entitled to compensation or not we are entitled to a refund of our flight ticket although they still don't seem to want to even pay that out. Five emails back and forth and getting board of hearing how sorry they are for the inconvenience. Definitely would not recommend this airline, I wouldn't have expected much from them by their price but now just feel conned from them. Wish we had done our research before as sounds like getting your mone back from easyjet is never easy and in many cases not possible. Certainly won't be using them again. | 1 |
EasyJet | We were refused entry onto the plane due to our daughter's passport being within 3 months of expiry, which we were unaware of. It was extremely devastating for us, but the staff were amazing in such difficult surcomstances.The points of my complaint are below:EasyJet (and other airlines) need to make it a lot clearer about not being able to board if passport is within 3/6 months of expiry.It should also be highlighted when booking flight online, specifically in the case of children, as their passports expire quicker.It should definitely be flagged up a lot earlier than at the gate, e.g. at check-in. It would have been less heartbreaking for us and easier for the staff. There would then be no need to get luggage off the hold and escort us out.Also, easyJet's no refund policy means they cannot refund even my return flight, which I'm still asking for. Someone else may want to buy those tickets.I disagree with their rigid non-refund policy. I understand your general policy on no refunds (except for specific surcomstances), "as our prices are low", but there is no room for good-will gestures or part-refunds, portraying easyJet as an extremely uncompassionate and heartless corporation.Yesterday was a traumatic day for our family. A lot of time, money and effort went into this holiday. EasyJet may be a cheaper airline but it would take us at least 2 years to raise the funds for it again. It was supposed to be the first holiday abroad for my daughters and to get to the gate and then refused was unacceptable.I would like to reiterate that this complaint has nothing to do with the staff on the day, who were great. | 2 |
Grupo IAG | We were required to check our carry-on bags but switched aircraft due to mechanical problems flying from LHR to VIE. BA got us a new plane but did not transfer the baggage. Now, three weeks later, BA has still not located the baggage. I filed a lost baggage report the day after arriving in VIE and a reimbursement claim for clothing and toiletries after returning to the US. BA emailed me a case reference number, which was tremendously challenging to obtain via the website. When I go to the BA website to check on the status of my claim, it says it doesn't recognize my case reference number. What do I do to get reimbursed for the more than $200 I spent on clothing and toiletries to get us through our time in Austria? What are the odds that they will find our bags or, if not, reimburse us for more than $3,000 worth of lost possessions? This is absurd and enraging. | 1 |
Jet2.com | We were returning from the festive break flying from Geneva on Jan 2 (Booking Reference: 3TDW9D). Having arrived a good 2.5 hours ahead of scheduled flight departure, the queues for check in was horrendous and not every desk had a Jet 2 personnel doing the needful. We barely made it to the gate and getting the passengers on board in the freezing cold was awful Never again will I be using Jet 2 | 2 |
Jet2.com | We were sat on the plane for two hours before take-off due to technical problems hence the two stars. | 2 |
Jet2.com | We were sat on the tarmac at the air port in Fuerteventura returning to Leeds for 1 and a half hours whilst the baggage handlers looked for an extra case that was not found because it turned out that there never was an extra case someone just couldn't count we were very hot and not given a drink of water I don't blame the staff though I am angry that they were turfed off our plane back to Leeds and put on a smaller Manchester plane which was late arriving and I am sure this was the cause of the confusion and the delay why did we had. to switch planes ? The person who made the decision is responsible for the mess. | 3 |
Jet2.com | We were sat together even though we didn t pay for seats | 5 |
Grupo AirFrance-KLM | We were scammed by KLM. They denied to book for our pet in cargo, although following the official KLM website information the plane model allows for dogs in cargo, and then they refused to refund the booking money. They keep refusing any responsibility for refund, despite we did all we could to anticipate that there would not be an issue (cross-checked plane model of our flight and KLM official information on plane models that allow pets in cargo).Total scam. | 1 |
Lufthansa | We were scheduled to fly from Frankfurt to London on a flight departing at 11am. We were told there would be a slight delay in departure due to fog at London Heathrow. We boarded the plane ready for a 1:30pm departure, doors closed, jetway withdrawn, ready to go. Nothing! We just sat on the plane for several hours at the gate. The pilot then announced that the reason for the delay was that despatch failed to file an updated flight plan and therefore we lost our departure slot. We were deplaned and told to wait at the gate as they were going to file the flight plan and be allocated another departure slot. We were told though that we would now be at the bottom of the list. Eventually we departed at close to 6:30pm. When contacting customer service for compensation under EU regulations they said it was weather related and no compensation was due. I said if that was the case why did the flight scheduled to depart for London after us leave 3 hours BEFORE us. They just replied "case is closed, no further comment will be made". Bad, bad customer service topped with the fact that all we were offered during the delay was a cup of water and a KItKat chocolate bar. Never will I be flying with Lufthansa again. They clearly don't care. "Non-stop you" is their slogan. More like "we will stop you". | 1 |
Norwegian | We were scheduled to fly from JFK to Oslo on June 2. We received a notification that due to "technical" reasons our flight was delayed. Eventually our flight was cancelled. I tried to reschedule on Icelandair but Norwegian would not pay the difference. We were rebooked on a Portuguese airline for the next day. The time of that flight was changed 4 times. Lines at JFK were horrible - 200 people and not nearly the staff to handle the crowd. We were issued a $15 meal voucher and told to submit our other expenses online. Most places at the airport would not take the voucher because. We lost our seat assignments. There was no liquor on the flight - they forgot to restock - no wifi, and no in-flight entertainment. So, we get to Oslo a day late. Our return flight was scheduled for June 11th. We got to the airport 3 hours early and were advised at 6.30, our departure time, that our flight was delayed. Eventually it was cancelled and we were placed on the same Portuguese aircraft that departed Oslo around 4 am. We spent over 12 hours in the airport and were never advised that we were entitled to a hotel room. Again, we were given meal vouchers, but it was so late that every restaurant had closed. Norwegian failed to update their website and our limo went to JFK to pick us up, not knowing that we were still in Oslo. | 1 |
Norwegian | We were scheduled to fly from Oakland, California to Budapest via Oslo on Norwegian on May 30. We received an SMS message that or flight was going to be delayed. A short while later, we received another message saying that our flight would leave on time as scheduled, however it would be serviced by another carrier (that I have never heard of). We then found out from other passengers that the flight was cancelled and that all passengers were rebooked on a flight leaving 2 days later (on Monday night, June 1). We then discovered that the rescheduled flight was delayed until Tuesday morning, June 2. I called Norwegian's customer service number and after waiting on hold for 1 hour and 55 minutes, spoke to a rude service representative who said my only options were to cancel, or to go on my trip 3 days later than the orginal departure date. I asked to be rescheduled on an alternate carrier, a 3 day delay being utterly ridiculous. The representative told me that would not be possible. She said that Norwegian would put us up in a hotel at Oakland Airport and would issue a $20 per person meal allowance. She refused to let me speak to a supervisor and would not disclose the reason why. She then proceeded to hang up on me. In my 40 years of air travel, I have yet to encounter anything like this. The policies and conduct of this airline can only be described as outrageous. The Norwegian passengers on the flight said this is a common occurrence. | 1 |
Pegasus Airlines | We were scheduled to fly to Qatar via Istanbul.Due to Pegasus's shameless profiteering they had oversold the flight by 9 seats. My wife and I were unlucky and told we could not fly meaning we also missed our connection.We were put on a later flight to Istanbul and had a 24 hour stop over before our revised connection (compared to a c.3 hour stop on our original flight). At Stansted we were told we would be given accommodation at the other end given the overnight delay. Upon landing in Istanbul past 11pm we found the Pegasus hotel desk closed and the ticketing staff refused to help and so we were forced to find and pay out for a hotel ourselves.The following day we were also not provided with any support or meal tokens for use in the airport.This happened 3 weeks ago and we are yet to hear from Pegasus about the compensation we are owed as per their own terms and conditions in this scenario.In summary:1. Pegasus prevented us from taking our 2 scheduled flights due to overselling flights2. Pegasus failed to provide us substitute accommodation even though the replacement flights caused us to be delayed by 24 hours and we were stranded in a foreign city overnight3. Pegasus have failed to provide the owed compensation and reimbursement for incurred costs4. Pegasus have not even had the decency to be in touch about the matter or to apologise despite us providing all of the required receipts and evidence alongside the claim | 1 |
EasyJet | We were scheduled to fly to tenerife on 22 December but owing to spain blocking borders, couldn't. We had not been told by easyjet that we could not get on the flight & so rang them on the morning of the 22nd were we told we could not travel! On a plus note, they moved our flight with no cost or issues but I feel they could have at least sent an email when they knew we could not travel to avoid confusion. | 3 |
Norwegian | We were scheduled to fly with you on October 13th at 09:35 AM from Rome-Fiumicino to Copenhagen. We arrived at 06:30 AM and were first in line for check-in. At check-in, Norwegian informed us the flight was overbooked, and we might not get on. We were told to wait at the gate, but ultimately, we and 16 others were denied boarding. I informed Norwegian that I have a chronic illness and must take medication daily, making it critical I return on October 13th. Despite this, we were told nothing could be done. Norwegian offered us a flight on October 14th at 9:30 PM, but this was unacceptable due to my condition AND the fact that it is a delay of 36 hours. We declined and instead booked another flight with another company. I still have not received the 400€ in compensation or got any refunds for the flight ticket. Absolutely crazy to overbook a flight with more than 16 passengers and have the audacity to rebook us on a flight 36 hours later. I will from now on avoid flying with you ever again and hope people will do the same if they want to make sure to get on the plane via the ticket they have booked and paid for at Norwegian. | 1 |
Norwegian | We were scheduled to go to JFK in NYC on Thursday, June 11, 2015 at 6.15 pm. The flight was cancelled. We were informed that we could wait until Saturday, June 13th or wait for a plane from Euro-Atlantic to arrive with a new departure time of 3 am. It took over 2 hours to receive food vouchers and new boarding passes. As we left the gate, we noticed that the new boarding passes were issued to 2 people, not us, and for a different flight. We then tried to return to #50 departure gate to inform the agent of the error but were stopped by security. We repeatedly asked security for help but were redirected through various procedures from staff before being allowed to go back to the Norwegian desk in the terminal (not at the gate where they were first issued) to get new boarding passes. After we received the new boarding passes, we returned to the restaurant area only to learn that the food vendors had closed. We then tried to sleep in the airport at restaurant booths or chairs, anything that appeared comfortable. At 2 am we returned to gate 50, as previously directed, to find no personnel from Norwegian. There was a security guard there who would not allow us to sit in "a secured area". We were not allowed to check in or board until after 3 am and we did not depart until 4 am, 10 hours after our original scheduled time. The original flight that was cancelled was the cause of this confusion and inconvenience. The misinformation from Norwegian staff was also confusing and upsetting. None of the employees seemed to know procedure and provided conflicting information. Yes, flights are cancelled all the time but paying customers should not be treated this way. We were shuffled around with absolutely no regard for us. It was exhausting. The airline could have opened their lounge, provided fresh food and a more comfortable place to rest since we had to wait an extended time. It was deplorable how we were treated. It's not worth the "cheap" price. | 1 |
Grupo AirFrance-KLM | We were scheduled to return to the US on July 11, 2018 after spending two weeks in Paris and other locations in France. Our flight was delayed twice, then cancelled altogether. It took several hours waiting our turn to get our hotel & meal vouchers and arrange a route the following day - no direct flights to Boston. We got to our hotel around 0100 and had to be back at CDG by 0600. Our new itinerary was supposed to be CDG to Amsterdam to Boston. The monitors listed our Boston flight til we checked in, then learned it was delayed from 1430 to 2030. We asked if we could get an earlier flight and were told we could fly to JFK then on to Boston, arriving around 2030. We opted for that. On arrival in JFK we learned our luggage was missing and were advised to file a claim when we reached Boston - which we did. 4 days later 1 of our 3 bags was delivered to us. Since that time I have called Delta and Air France luggage service literally DOZENS OF TIMES. We provided all 3 bags' inventory 7/14/18 in order to assist recovery. WHERE ARE OUR REMAINING BAGS? Excuses and no bags. We will be sure to advise everyone we can about our disappointment with the service provided by AF. | 1 |
EasyJet | We were scheduled to take 0850 Hrs flight from Luton to Edinburgh. Reached the Gate at 0823 hrs and found it closed. Rushed back in panic and found staff named Maria who quoted a rule that gate closes 30 mins before departure. We were joined by three more people and all requested for assistance to board, only to be rudely ticked off and even did not attempt to contact someone higher to assist us. The Airport display board was displaying Final call for flight, to which her response was that she did not care.Terrible Customer service compounded by Apathetic attitude of staff.Been travelling monthly by easy jet for last nine years BUT NEVER AGAIN !!!!!! | 1 |
Jet2.com | We were sent to stand in corridors to the plane tice. It was hot and one person fainted. The captain spoke to us about it and allowed us on the plane. He blamed the fact that Jet2 hadn't been serving Marrakech airport for long and the previous operator did things differently. Also, there was no record of my name at check in and lots of liaison had to take place with Swissport. A nightmare. | 2 |
Ryanair | We were so excited about our first family holiday abroad until this morning. I received an email from Ryan Air saying our outbound flights to Ibiza have changed from 7:50am to 17:30 at night (one of the holiday days immediately lost) and our inbound flight has been changed from 12:00 to 21:40 at night. Our son is just turning 1 and as you can imagine getting on a flight at 21:40 back from Ibiza would not work, they offered no alternative flights for the same day. We have now had to change this to 11:15 the day before so again we lose another full day. We cannot get a refund on our accommodation for this and now there are no flights available with other companies. Through the Ryan air chat service they ended my conversation 3 times so I had to explain everything 3 times through. Really disappointed and saddened by the whole experience. | 1 |
Lufthansa | We were so excited for our family Christmas Holiday booked for Indonesia then….Lufthansa cancelled our flight (via Munich) 4.45 hours before departing.Queued for 5 hours to be told here's your hotel voucher now wait to hear from us.Last 2 days absolutely no communication from Lufthansa.We have spent our days waiting to speak via Live Chat, watching the Q going down starting at No. 330 only to be cut off & start again!Spent 2 hours & 27 minutes (most of this time waiting in a queue) to be told sorry no flights available this year!Think twice before booking with this airline as they have absolutely no under standing, of the meaning of good customer services.They have no empathy with the impact of cancelling flights and NOT offering an alternative flight.When applying for a refund they only refund ticket price and not seat reservation cost, this holiday has cost me an absolute fortune due to parking, petrol, internal flights, booked activities, foreign currency, kennel and hotels and all due to Lufthansa not finding us an alternative flight!Lufthansa have absolutely ruined our Christmas, not that they give a damn! | 1 |
Turkish Airlines | We were so excited to see that Turkish airlines offered a Stopover Tour of Istanbul as a part of some of their flights but now we totally regret having signed up for it. Most important is that we not only did not get the free tour (even though we paid extra for the tickets that advertised it) but also, they changed our flight to be an overnight. Luckily they reluctantly offered a free hotel stay (which was difficult to get) BUT then the process of getting it to the hotel was literally traumatizing. It was a 1 hour ride on a crammed shuttle bus, with nobody telling us where we were going, or how long the ride would be, just "sit down" when asked what was going on...we were sure we were being taken hostage. In addition to the horrors of our trip, the company was the worst company that I've ever encountered. I have another 4-5 complaints about what we went through but I'm not going to take the time to relive it all here. Just know...DO NOT TAKE THIS AIRLINE! | 1 |
EasyJet | We were so happy with the treatment of the staff with this company. Yes, check in was a long slog, but we needed special assistance which was done with no problems, staff very helpful and polite. During the flight, my partner suffered breathing difficulties. The cabin crew were fantastic and very professional. There was no panic, just calmly gave him oxygen and stayed with him for approx 1 hour, checking his pulse etc. The pilot came to see him and dropped the aircraft by 2000 ft so he could breathe easier! Absolutely fantastic and wouldn't hesitate to travel with them again. Many thanks to you all on the flight from Rhodes to Liverpool 15th September 2021 | 5 |
Grupo AirFrance-KLM | We were so lucky to find a discount flight to Bogota which we had been searching for months, and it was way over our expectations!! I ordered vegan food on the flights, and it was everything I could have wanted! I expected some boring salad but I got gourmet meals with dessert and everything! Highly recommended! | 5 |
Grupo AirFrance-KLM | We were solving problem of delayed aircraft and late arrival at the destination. Their customer support answered the NEXT DAY and after 2 days problem was solved. Brilliant customer service!!I want to thanks Yelena V. from Air france! :) | 5 |
Vueling | We were still boarding at departure time, so therefore left around 20 minutes late. Leaving the plane to long too. The actual plane was pleasant enough, but the legroom was really poor unless you get extra leg room seats where it's great. | 2 |
Norwegian | We were stranded in Bergen. It was impossible to speak to anyone from Norwegian Air , their ground staff had no clue on what's happening.The rebooking system is a joke, the earliest flight out of Bergen was 3 days later.They then told us to book our own alternative flight and submit receipts to get compensated. However , it's been well over a month and no one has responded even though we've emailed / called 7 times. | 1 |
EasyJet | We were stranded in Fuertaventura for two nights. We arrived at the airport not having been told our flight was cancelled. After tracking down telephone numbers we were offered a flight two days later but Easy Jet were unable to offer us any accomodation or any where to go. Luckily we had a credit card and we had to pay for 2 extra nights,food,taxi in a hotel for four people which was quite a lot of extra money. On eventually returning home Easy Jet have offered us no compensation what so ever! We even took Easy Jets own insurance out through Zurich and they have not paid a penny either. We will never fly with Easy Jet again as they obviously have no respect or care for their passengers! Totally shocked,upset and disappointed! | 1 |
Grupo IAG | We were stranded in JFK on 31st Oct after our airline (a large American) had cancelled our flight for the second time as a result of the Super storm Sandy. The only flight they could re-schedule us for was on 8th Nov and the only customer service they offered was a card with a telephone number. We approached the Aer Lingus staff in JFK who despite having no obligation to help us said they would see what they could do. In the end they managed to accommodate us on their flights and got my family back to Dublin The Aer Lingus staff on the day showed customer service at its very best. | 10 |
EasyJet | We were stranded in Portugal for 5 nights due to the French Air traffic control strike this April. Yes we were put in a 5 star hotel but there was no proper advice given. People were encouraged to fly to an airport, in some cases hundreds of miles from home, with no clear promise of payments. I had serious doubts that easyJet would pay up. To this day they have promised to look at my out of pocket expenses, but they do not answer the phone and if you email them you get an automated response but no real reply. I think easyJet believe if they drag their heels people will forget about it. A very poor show. all in all I feel easyJet is best avoided. | 1 |
Turkish Airlines | We were stuck in a traffic for 2 hours due to a burning vehicle on a highway. We still arrived at the airport 1 hour before departure and they would not let us go to the gate. After, we have been on the phone with them for 12 hours the next day and they said they can change our plane for $8,900 when I originally bought it for $4,600. | 1 |
Ryanair | We were stung for £50 for cabin baggage as we didn't pay for "priority" when booking. We were also seated separately. Accept we should have read the (very) small print but this is not the case with other budget airlines we regularly use. Won't use Ryanair again. | 2 |
EasyJet | We were supposed to catch flight easy jet flight EZY8684 at 6:40 pm from London Gatwick on 16th Aug 2023. We reached airport after busy day with our 9 year old kid and at 7:30 pm they announced that flight got cancelled. We returned to hotel and book same time next day flight . Again we reached airport n found that flight got delayed. 6:40pm flight got landed in Amsterdam at 10:18pm . Worst experience ever.Our business meetings and our precious time got hampered because of easy jet.Also after landing now my one bag is damaged and one bag is missing. Worst experience till date. | 1 |
Lufthansa | We were supposed to fly Lufthansa on December 6, 2022 with assigned seats that would have worked out fine for us but that flight was canceled and on that flight there were diabetic meals setup for me. We ended up having to fly out on December 7 where they assigned us seats that didn't work very good for us. I was using a motorized wheelchair and they hassled us severely about the batteries which if on the ground looking into it you could see they were sealed and not lithium but they still wanted to reject it. On this flight they didn't have any diabetic meals for me and I was left to fly from Chicago to Munich with hardly anything to eat. There was an hour delay for takeoff. When we got to Munich unlike a different airline we flew on 2 flights in the United States which didn't give me a problem about the motorized wheelchair batteries had the wheelchair by the plane after I unboarded they put my wheelchair by baggage causing us to have to get a ride to it also taking another passenger in the opposite direction first causing a bigger delay being at the Munich airport and delaying our ride who was limited on his time there. Unless I have to I will never fly Lufthansa again. | 1 |
Pegasus Airlines | We were supposed to fly Pegasus Airlines from Izmir to Brussels Charleroi via Istanbul. Our first flight was to leave at 08h45 from Izmir - we arrived well in time at the airport. Right after checking in we got a message telling us there was a 1 hour delay. We went to the Pegasus Airlines counter to ask what to do since we had connecting flights - the woman said she couldn't help us. After some not so nice words from both sides she manages somehow to convince another person from Pegasus Airlines to liste" to us. The woman didn't even listen to us and had a ready prepared answer to us she even repeated several times...and even asked us why we didn't book an earlier flight to Istanbul. She told us the flight to Charleroi was also delayed so no worries. There would even be someone from Pegasus Airlines waiting for us to make sure we would pass the security via fastlane. In the end the flight from Izmir to Istanbul was delayed more then 3 hours and the only thing we got was warm water (one little bottle) and Pegasus Airlines staff trying to hide so they didn't have to help the passengers. Arriving in Istanbul our flight to Charleroi already left and there was no help from Pegasus Airlines. We went to the Pegasus Airlines counter only to find lots of people screaming and shouting. We finally managed to talk to someone that "couldn't help us" but we could change our flight to the next day. Since we are both working that wasn't an option. When I asked if there was no other solutions she proposed a refund of our flight ticket home? We finally asked her if we could not change the flight to another destination close to Belgium - so she asked "us" what other airport there was. After about 45min we finally managed to rebook to the evening flight to Amsterdam (by car 2 hours from home). We would have to get the tickets from check-in and be able to even get our luggage on the right plane since there was enough time. Check-in went ok and the person said she would call the luggage guys to make sure it would all go smooth. When boarding time arrived still no gate was showing, so we went to the first Pegasus Airlines person we saw - he announced us another delay from 2hrs for our flight to Amsterdam - meaning we would leave Istanbul around 21h00. By that time not much energy was left to even say anything. After boarding we hoped for some rest on the plane, but no, the staff drove back and forth with the drinks cart, taxfree etc - so we had no sleep at all. Staff was less then friendly, didn't even bother to offer water, and if we asked we had to pay. After arriving in Amsterdam we had to find out that Pegasus Airlines didn't even bother to transfer the luggage to the plane - it arrived today at Charleroi. Of course everyone at Pegasus Airlines promised us that we could always file a complaint, by calling them (cost of 50c/min - so they can even get more money from us. | 1 |
EasyJet | We were supposed to fly from Tenerife South on Saturday 3rd June at 9:55pm. Had a email to say flight was delayed for 2hrs. No problem, we stayed at our hotel and then made our way later to the airport. At check in, staff didn't even say hello or welcome, they just checked our bags in whilst talking amongst themselves. It was 8:30pm at this point and our flight was due at 11:55pm. Made our way through security, passport control etc in preparation for our 11:55pm flight. EasyJet app listed flight was at the delayed time (2hrs) at 11:55 as did the airport screens so we waited, and waited and waited. Boarding called at 11:30pm, again delayed. Finally, 12:30am all EasyJet staff leave the boarding gate. Passengers start to get a random txt and email from EasyJet to say flight is "delayed" until the following day. No EasyJet staff. The pilot comes out to explain. Apparently there was a 2.5 HR delay leaving London Gatwick due to "technical" issue with the plane and so a change was needed. As a result, it meant by the time they got to Tenerife (4.10 HR fly time plus the 2.5 HR delay they faced) they would have exceeded their 8hr flying time if they returned to the UK, which was our planned flight. The pilot went onto explain that under his discretion, he could have authorised the flight as "he has some discretionary" say, but felt the flight crew were very tired as was he after the previous flight to Tenerife, so he did not want to authorise the flight, so we were grounded. Fine (not really as it didn't take a rocket scientist to do the math and work out that the airline crew would have exceeded their flight time so the flight could have, and should have been cancelled earlier) but hay ho. All passengers had to make their way to an alternative hotel for the night. Hotels allocated were 45min/1 HR away from the airport. Originally we were told coaches were going to be arranged, only to be told no, we would have to pay for a private taxi, at a cost of 100+ euros. Many family li s did not have this money and when asked, they were told it's not the airlines problem. Finally, after being told at 12:50am our 9:55pm flight was "delayed" but untill the following day, we made it to our temporary hotel at 3:55am, 104euros down. We had to split up as a family of four as they did not have rooms to accommodate us together, luckily for us, less for others that we were spilt into two rooms. We were picked up at 11am for our apparent 2pm flight. Needless to say...... That was delayed too! On the flight, well. The pilot delivered a speech about why we were delayed (9hrs) from original flight. Usual blame about a technical issue at Gatwick which meant they were 2.5 hrs late leaving ( by the way, when we left for Tenerife on the 27 May we were 2.45 mins late and we were stuck on the plane because EasyJet did not have the legal staff required for take off) but he banged on about how the crew had been working for 8 hours due to the delay at Gatwick. Needless to say, the parents that had spent 5/6 hours minimum stuck in a airport with very young children, only to be told their flight was cancelled and they needed to fight for a cab to a hotel an HR away and pay 100+ earos for, they plus me had little sympathy. We then had to spend a further 4.5 hours for our flight the next day. In reflection, EasyJet should have done the math to work out their cabin crew would exceed their working hours so therefore there was no way that the plane was returning to the Uk. That way, passengers could have made plans with their current hotel , or, simply say, they were not going to offer a full flight service to so their staff could take their break. Anything would have been better than what was experienced yesterday/today. Honesty goes a long way but the pilots sob story about his crew were not needed. I get they were tired, but so were the passengers. Alot of waiting around, no info from EasyJet, very disapointing | 2 |
Iberia | We were supposed to fly from just Malaga to Barcelona. We get to the airport and find out they have some partnership with Vueling Air not even Iberia. Our flight was at 7:30pm we find out that it is delayed to 1am the next day. We went back out to the front desk and they tell us there are no Iberia flights only Vueling and this "equipment delays" happen all the time and there are no other options. We have an 8am flight from Barcelona to US and not sure we will make it because we are told our flight will probably be cancelled as usually happens! | 1 |
EasyJet | We were supposed to fly home from our vacation the 11th of December, but because of the weather our flight got cancelled, bad luck.Then... Absolute zero help after that point. Without going to much into detail. We got no help, rearranging a flight home, or getting a place to stay until the flight. We were on our own, and we were told to pay for everything ourselves, and then claim the expenses afterwards. Today we got a mail back, where we have been partially refunded, and is still out a lot of money. The reason for not paying for our alternate flight, was direct quote"I will not be able to reimburse you're claim for an alternate carrier as the cost of the easyjet flight was more than the alternate flight you are claiming for."So because we were able to fly home than our original flight, we don't get our money back??? Second, the new flight was more expensive, so I don't know what they were on about.EasyJet, if you see this, you have my information on booking refence: K4996ZQ | 1 |
EasyJet | We were supposed to fly on Monday 20 May from Luton to Amsterdam at 8am. The flight was delayed to 9.40am. When they announced the gate at 8.55am we went to the gate indicated, gate 21. There was a long queue and we were at the end of it. By the time someone from the airline came to us to let us know that the gate for our flight was at gate 27, it was too late and we missed our flight. We got told to go to gate 6 to talk to someone from the airline. There isn't anybody gate 6, only a phone that nobody answers with a voicemail full. Eventually after about 10 calls or so we managed to talk to someone who said we would need to pay £99 per person to change the flight, either at 6-ish pm from Luton or 2.20pm from Gatwick. In the meantime someone from the airport came to "escort us" and take us to talk to someone from the airline. Once we passed security and were in the baggage claim area they actually disappeared. We managed to find the Customer Service Desk to have someone tell us the same thing i.e. £99 pp to change the flight. Online the price was less so we booked online for the 2.20pm from Gatwick for £175.86 and had to pay another £62 (£31 each) to transfer to Gatwick for a grand total of £237.86. | 2 |
Wizz Air | We were supposed to fly to Bucharest, tomorrow. We have been trying to change the dates or cancel our flights for days now. They want to charge us almost as much to cancel the flights (€160 ex service fees!), than our tickets initially were. Romania is on lockdown and people who enter are only allowed in if they have family or work. We tried to call them many many times, but every time they put you on hold for 0,90 cents per minute and make you wait close to half an hour every time you call. That’s about €27 per call and that’s just the waiting time. They don’t help you, they just pretend like it’s still safe to go. Because of COVID-19 measurements, I am currently out of a job and I can not keep on spending 27 euros per call, just to hear they can’t help me. All our other friends who we are supposed to go with, but who are travelling with different airlines, got the option to change their travel dates. Wizz Air is terrible, they don’t care about their customers. I will never fly with them again and neither will any of my friends or family. | 1 |
Ryanair | We were supposed to fly to Manchester this morning and catch a connecting flight to Oslo,also with Ryanair.Mostly I hear bad things about Ryanair,some of it justified,but I also remember the days before Ryanair.So I think it's only fair when someone has a positive experience,that should also be acknowledged.so our flight was delayed,outside of the control of the staff on board,who all happened to be extremely helpful,including the captain who spoke to me regarding our situation.eventually when it was clear that we would miss our connection,we decided to disembark,and try book a flight next day with some other airline.we went to the sales desk to get a refund for the money we had to pay for an over sized bag we had.Monica I believe was the woman's name at the Dublin sales desk could not have been more helpful,arranged the refund and also booked us onto a flight tomorrow without any fuss.all of the staff deserve to be acknowledged.Thank you. | 4 |
EasyJet | We were supposed to fly to Paphos on Wednesday 19th August, checked in normally 3 hrs before, at the gate on boarding we're asked for our CYPRUS FLIGHT PASS,I had my application displayed on my iPad together with email and written proof of my negative Covid-19 test results, easyjet would not accept these, I needed proof this application had been accepted, 5 other passengers were in the same situation. Easyjet staff informed us 150 passengers had been turned away AT THE GATE for the same reason in THE LAST WEEK!!! - surely these checks should be made at CHECK IN!!! We could have rectified this 2 and a half hour's earlier.After returning home deflated and getting in touch with customer service (one and half hours later to get through to answer) was told COMPUTER SAYS NO!!! Customer service have NOTHING TO WITH THE AIRPORT SERVICE even though they are the face of EASYJET.After the flight our distressed group were escorted back to departures and told nothing could be done!!! One couple even had to return their duty free!!!Holiday maker's beware ensure your Cyprus or other countries regulations are in order before you fly, this flight pass is difficult to fill in, (it's like jumping through hoops!!!) we cannot get any form of compensation whatsoever, even though our return flight is still available for us to board back to the UK!!! once Easyjet have your money they are not interested in customer satisfaction or service.In the past we have flown with them regularly never again!!! | 1 |
Ryanair | We were supposed to leave at 5 pm. Plane was delayed for about an hour. After boarding we got a notification that, due to the delay, we had to wait in line to leave. This was around 6 pm. Half an hour later we got an announcement that we had to wait longer because of bad weather. And one hour later the flight was cancelled. We couldn't leave the plane for about another 2 hours and sat there without anything to eat or drink. We directly went to the desk to book another flight, only option was Friday June 1st. The day we should arrive home. Or in two weeks. We asked them to check 6 different airports, but apparently no options available the next day. They told us we could file a claim and get our money back.We filed a complaint, it got declined because of bad weather. This is not true. If the plane had been there at scheduled time, we would have left without any problems at our scheduled time. A plane to Bari with flight number FR8723, left on its scheduled time at 5:25 PM. So this is just a very convenient excuse but not true at all. | 1 |
EasyJet | We were supposed to travel from Amsterdam to Prague. But easyjet just played with us. We were ready to get into the plane and sitting at the gate. However, 30 minutes before departure they cancelled the flight without any info and no servise. They also did not answer their line. Never travel with easyjet! | 1 |
Turkish Airlines | We were surprised when the lady in the check-in desk told us that the plane we were supposed to take was already full. The staff at the "care point" in Istanbul was VERY rude, and tried to get rid of us within seconds. I had some very important meetings that evening that I had to cancel. First and last time I book from this rubbish company. | 1 |
Ryanair | We were three traveling to London from Copenhagen. On the day where we were to return home I wanted to buy the -via the app -offered tickets to go from Paddington station to the airport. When I paid in the app, nothing else happend..other than my money being drawn from my account. When we asked for help at the service desk at Paddington we were told no service were provided to Stansted airport and that Ryan air is NOTORIOUSLY KNOWN FOR CHARGING PEOPLE MONEY AND NOT PROVIDING THE SERVICES PEOPLE PAY FOR.Tried to ask for help at the service desk in the airport.. I don't think I've ever met a less service minded immature girl than the one who sat there. Not only did she roll her eyes at the customers before me, but she started our conversation with an attitude while arrogantly trying to gaslight me into feeling I had an attitude. Never have I ever experienced such an attitude. Service? What service? -laughable!Tried to get my money back. Ryanair's website redirects you to the transportation company (national express) who then keeps asking for the same information again and again even though it's already been provided. Only to redirect your complaints to Ryanair in one sickening joke type of loop.It's just a scam plain and simpleService industry…would you believe it?! | 1 |
Vueling | We were to fly from Valencia to Paris Orly at 20:35. Our flight was delayed 30 minutes for "operational errors". Two hours later we could not get any information, or anyone to respond with an update. At the three hour mark they loaded us on an airplane to Paris CDG (Orly had closed), then the crew timed out and we all had to leave. I was traveling with a small child and asked about hotel (it was midnight) and they promised help with a hotel. After we de-planed we were met by three armed policemen who informed us we were not allowed to leave the terminal. The staff refused us water, in violation of Regulation 261/2004. Eventually some people were allowed to leave, but we had no hope of finding a hotel at 2am so we stayed the night on the dirty airport floor. Our flight eventually left at 4:30 am, eight hours after our scheduled departure. Attempts at compensation are met with denial and misdirection. In investigating it is clear this is a systematic and calculated exploitation of a vulnerable and disorganized population. We need to organize to amplify our complaint. | 1 |
Eurowings | We were to fly out of Lisbon on a Brussels Airlines flight but were put on a Eurowings flight that was so cramped that people could barely get in and out of their seats. I am 167 cm, with short legs and my knees were within 5 cm of the seat in front. The fellow next to me had to spread his legs as he was tall. It should be illegal to have such little legroom as people would not have been able to evacuate in an emergency. The aisle was so narrow that the male flight attendant had to walk sideways. Incredible. | 2 |
Ryanair | We were to travel with Ryan Air the 24th of July from Marrakech - Luton and Luton - Copenhagen. Soon, this trip evolved to a living hell for us.(First of all, when we were to departure from Marrakech, we had to pay a fee total of 34 euros, because we had to get our boarding pass printed.)Then the 23th of July, you send an email to inform us that there has been a change in time of flight from Luton to Copenhagen, but we don't have to worry, cause it will not affect the plan of travel - as we have plenty of time.About 5 minutes before we were about to land in Luton (possibly around 14:25 o'clock), your captain on the flight inform us, that there were a malfunction on the plane, something regarding the windshield, and we had to land in Stansted, 4 minutes flight from Luton, because that is the only place Ryan Air has technicians nearby. When we land in Stansted, they said "Lean back, take it easy, it's only going to take 10 minutes". Nearly two hours had passed, when they finally decided that we had to get onto another airplane, as this one couldn't be fixed. Your staff then tells us when we expressed our concerns of delay, that we would be the first to get out of the plane. When we did land, they clearly forgot that promise, and we were in a hurry to run to the luggage belt, which my boyfriend managed, while I ran to the check in stand to get in line. But as I imagined, it was too late. We landed in Luton at 16:32, and got our bags at 17:00. We got to a stand, and told our situation to a staff, which was only speaking on the behalf of Ryan Air, cause Ryan Air has no staff in airports (wow)! She told us, that we could get on a plane with Ryan Air at the end of August. Do I have to say anything here? We are late, because of an error on Ryan Air's airplane, and WE have to wait nearly 1,5 month? And what were we supposed to do then? Pay for a hotel until then? We asked her what we could do, and she said, "Go online and complain, otherwise, you can't do nothing." We asked if she could help us with another cheap airplane and a hotel, but she said no, we were on our own. Someone else told us, that if we could prove that it was Ryan Airs fault that we were delayed; it was THEIR responsibility to get us on another flight. Therefore, we called Ryan Air, but they repeatedly claimed that the airplane landed at the scheduled time. Do you know how frustrating it is to be lied to right in the face? To being pregnant in a foreign country without Wi-Fi, being demanded that we had to manage everything ourselves. I mean, how? How were we supposed to do that? By that time, a paramedic in the airport gave me medical attention, because of the stress the baby and I was experiencing. He also provided us with a schedule of the arriving flights in Luton. So that is our proof that the flight didn't arrive until 16:32.When it was quite late, and we had nowhere to go, we got into a cab, and the driver luckily helped us finding a cheap hotel in Luton. At the hotel we paid for Wi-Fi, and managed to book other tickets with British Airways from Luton to Hamburg the next day at 470 GBP, which is 670 euros. It was the cheapest tickets we could find, and we didn't manage to get tickets all the way to Copenhagen, as they would cost 1300 euros. So we flew to Hamburg, and got picked up by my boyfriend's parents.In total, Ryan Air costed ud about 1100 euros in extra expences, and they haven't returned any of our emails after we arrived home.Clearly, this whole ordeal was so grotesque, I have never experienced something like this.Please hear me when I say, their tickets are cheap. But they can VERY easy cost you so much more, because of their lousy way of running a "business".I want to let you know, that i demand that you answer our emails on our case. Your ref number is: 891573I have now contacted a lawyer. | 1 |
Grupo IAG | We were told at Cape Town airport that we were to be donwgraded from Premium to Economy . We had booked 8 months earlier and paid @ £450 for this upgrade .Despite lots of emails and complaints BA have compensated £ 75 per person . This is totally unacceptable . | 1 |
EasyJet | We were told by a easyjet staff member that we had missed the flight, even though people were still queueing to board. I would describe the staff member as aggressive and seamed to take pleasure in giving us the bad news. The reason we were slightly late was the time it took to get through Manchester and my wife visiting the toilet before boarding. airport security, finding the boarding gate.The aggressive member of staff stated that the flight could not be delayed waiting for late passengers, the flight was delayed to allow our baggage to be removed. Final statement was to collect baggage in arrivals and book another flight before walking away.Asked a airport staff member how to reclaim our bags, the first thing he said was were you on an easyjet flight, he stated this was happening for practically all easyjet flights. When we finally got back to arrival two other couples were waiting for baggage after being turned away from easyjet flights.other airlines do there best to get you on a flight, not easyjet. If you do book an easyjet flight make sure you are early for check in or you will be turned away.Goes without saying I'll never book an easyJet flight again. | 1 |
Air Europa | We were told that we had to book the suitcases and seats with the flight operator (Air Europa). So I went to their website to book the seats and suitcases. After a ridiculously high amount of money I booked and paid everything. Later it turned out that this reservation had not been made and that I did not book anything. Called several times, but all to no avail. The service is extremely hard to reach. You get put on hold and just hang there for an hour with no answer. Lost my money, i have no suitcases and no seats. They do not return my money nor give me me seats and luggage. | 1 |
Grupo AirFrance-KLM | We were told to be at the airport to be at 3 hours before the flight. Then the check in team doesn't start taking bookings untill an hour before the flight. Really where is the logic in adding in an extra hour to the process. It just feels like the passagers time is being wasted without reason. This is especially annoying when you are departing on an early flight and that extra hour of not waiting around for nothing would have been much appreciated. | 1 |
Grupo AirFrance-KLM | We were traveling 2 people in one booking Amsterdam to Cape Town, and we were allocated seats for each of us in the middle seat, on opposite sides of the plane. We tried to change many times but each time we got offered single middle seats in different parts of the plane. (Even though we were very early to check in online). At the check-in desk at the airport we asked if we could be seated together but told that it's "not possible" unless we pay. We had to pay 120 euros for the most basic economy seats, no extra leg room, no extra benefit - just to sit next to each other. You would think that you could at least sit next to each other, we didn't care if it would be middle seats or anywhere in the plane, but we couldn't get that for free even for a 12h flight. So on top of paying €1000+ per single ticket we also had to buy our economy seats, ridiculous! And all experience overall wasn't great, from trying to book a golf bag to meal selection, all was a lot more effort than needed. Next time I'm flying emirates or some other airline that provides a simply better experience all around! Terrible experience, you'd expect more from KLM but they seem to be on the level of a low cost airline while they cost a lot. | 1 |
Grupo AirFrance-KLM | We were traveling Atlanta to Paris. We booked our seats (two aisles across from each other, main cabin) months ahead of time. When we arrived at the airport, Air France ticketed us into the last cabin, two middle seats across the plane from each other, ten rows apart. When I pointed this out, they said they changed planes (same configuration) and our seats were gone, the flight was oversold and we could go tomorrow if we didn't like it. So, very unhappy, but we boarded. Then we sat and sat on a hot plane for 1-1/2 hours before we departed. Very thirsty and hot, we were offered a beverage 4 hours after boarding. My food stunk too, but the wine was good. | 1 |
Grupo IAG | We were traveling as a family (5 people). Because of an accident by the airport, we arrived at the airport only 1 hour before the flight. The kiosk was unable to read one of our passports and we had to go to check-in. The lady at the check-in checked the passport and gave us a boarding pass. Because we had no extra time, we headed straight to security and didn’t realize the lady gave us a duplicated boarding pass (not of the passport holder). We got stuck in security because of that, couldn’t figure out what was wrong. We only didn’t miss the flight because we ran through the airport with a 70 year old and a 9 year old included in the party. The staff at the gate was very cordial and helpful once we arrived there. | 3 |
Ryanair | We were traveling from Frankfurt Hahn in Germany to London Stansted in England.On our way back we arrived to the airport 3 and half hours early for our flight.We got into the line to check our bags in. After waiting a while was told to move to a different line.We were about 6 families from our turn when again we was told to change lines because our flight was so soon and we been waiting for hours.We get into this "new" line. And they take one of the two clerks helping and leave us with one. When our line is suppose to be getting out the quickest since our flights our so soon.Everyone is coming from the other lines and going right up to the counter skipping our line who again should be getting out the quickest.The clerk finally said people headed to Frankfurt come up to the front. We knew RyanAir had two different airports to Frankfurt and Frankfurt Hahn.We asked her "Frankfurt or Frankfort Hahn" to make sure we was going at the same time. She told us "Frankfurt" so we waited in line since we was going to Frankfurt Hahn.She says again "people headed to Frankfurt come to the front" again we asked. "Frankfurt airport or Frankfurt Hahn airport" just "Frankfurt" she said.So we waited again since it wasn't for us.FINALLY we get up to the front. And after she checked our passports she said "your flight is closed"We explained to her that we asked her TWICE if she meant Frankfurt or Frankfurt Hahn. And she told us to go to customer service to figure it out.We go to customer service and there is a huge line of people with the same problem as us.We get to a clerk after over an hour and she said she has been dealing with this same story all day. She says she doesn't have flights to Frankfurt till the next day.I have to be back at work the Monday following at 530am. That will not work.We spend the next 9 hours in the airport trying to find flights.Our ride that was going to pick us up from the airport no longer can.So we are now looking into flights AND cabs or trains.After 9 hours we finally find a flight. But, it's 4-5 hours away from our house.So because of Ryan Airs mistake we was forced to pay out of pocket 500$ amount of money that we did not have. We paid for our flight back home and our luggage already. And because Ryan Air messed up. We have to pay MORE?? | 1 |
Jet2.com | We were travelling back from Antalya when we realised that we only had 1 passport after going to Duty Free. When Jet2 say 'Happy to Help' that's what they mean. Busra and Batuhan checked the CCTV at Duty Free and managed to find the person who had my passport and they went to their gate and retrieved it. I can't tell you how relieved I was. | 5 |
Ryanair | We were travelling from Birmingham to Palma last week. Completed the online check-in and they had sat all 4 of us spread across the aircraft. As all the other reviews below suggest this is a scam. I feel absolutely disgusted by this as we never had issues in the past. When a member of your party is disabled why would it be wise to separate from the carer!?..... also to prove it was a scam there were tons of seats free when I PAID to change the tickets.In future I will fly Monarch or JET 2. I hope Ryanair are reading these comments in regards to an ill conceived business model! | 1 |
Turkish Airlines | We were travelling from Heathrow to Singapore via Istanbul on Turkish Airlines (what a mistake). Our first flight was delayed for three hours so missed our connection to Singapore. This is when the nightmare began. There wasn't anyone to help us at Istanbul airport. We are both in our late seventies and we were sent from desk to desk in a very very large airport. All Turkish Airline staff where extremely rude and just snarled at us. It was only with the help of a younger fellow passenger that we found a care desk (not correctly named). We queued for an hour only to have two new boarding passes thrown at us for a flight at 5 pm the next day and told to go to the Hotel Desk. Another nightmare no signage at all. We eventually found the desk and queued for another hour to be seen. We then had to line up for another hour to wait for all other passengers to be seen and wait for a coach. We were then driven for another two hours to a hotel. On reaching the hotel we queued for another hour to be booked in. By this time it was 6.30am. We only had time for a quick breakfast and a short nap before being transported the two hours back to Istanbul Airport. On both flights the staff were extremely rude and the food inedible. We were both so traumatised by the treatment we received we have cancelled our return flights with Turkish Airlines and paid to come home with Singapore Airlines. Do not be fooled by the competitive prices Turkish Airlines charge. You only get what you pay for especially when it comes to Airlines. | 1 |
Turkish Airlines | We were travelling from London to Tajikistan for a mountain trekking holiday. With seats booked by the UK agents, we discovered that to sit together involved paying more as the airline chiselled yet more money from passengers. More importantly, the agents had booked flights that involved a less-than-two-hour turnround in Istanbul and assured us that this would be fine. No chance.The Turkish Airlines check-in process at Heathrow was utter chaos and hopelessly inefficient. Our flight therefore left nearly 2 hours late. Trying to persuade the cabin staff to help us with ensuring both ourselves and our luggage transferred at Istanbul met with surly indifference despite my escalating the issue to the 'Chief'. Only by running for 20 minutes across Istanbul Airport (a vast, modern terminal) did we ourselves make our connecting flight - and were assured, after much peering at computers, that our luggage had also been transferred. Lies.Despite Turkish Airlines knowing that our luggage was not on board, we weren't told of this and waited for hours at Dushanbe Airport trying to find it. It was only when I found a manifest which clearly stated that our luggage wasn't with us that we left - knowing it could not catch up with us as there are very limited numbers of flights weekly. We therefore had travelled thousands of miles to trek in demanding mountains with teh clothes we stood up in, no equipment, no medicines, no water purification kit, no anything.A subsequent direct complaint to Turkish Airlines met with no response or even acknowledgement - hence this review. The investment by the Turkish Government in Istanbul Airport and a vast fleet of new aircraft clearly demonstrates ambitions; it is about time they invested in competent people, processes and training to try and create a decent airline. | 1 |
Pegasus Airlines | We were travelling from Paris to Saint-Petersburg with an overnight transfer in Istanbul. The morning we arrived back to the Sabiha Gokcen airport, we found it way too overcrowded. Luckily, as we thought then, we had our baggage checked in and only needed to cross the border and pass the security control. The navigation in the airport is confusing, and we took the wrong line serving only the Turkish citizens. The border security officer refused to let us through and sent us to another line. After the security check, we finally saw the departure information screen. It said the gate is closing, in Turkish. We rushed to the gate and found no one at the desk. 20 minutes before the scheduled departure, they left it. This was the first time I missed my flight. Probably, the first time in my experience when the gate was closed so soon, too. As instructed, we went to the Pegasus office. The office is a tiny desk with only one person actually doing something. We spent whole two hours there just to get through the line, or more like a crowd, with lots of Turkish people swearing and shouting at the staff. There was no Pegasus representative to manage the crowd, there was no announcement, nothing. When we finally had a word with the person at the desk, he told us than the only thing he can help us with is buying another ticket for the next day at a full price. No refund, no discount, nothing. And he asked me to give him my credit card details: number, name, date and the security code to buy the new ticket. Now that's some mythological creature! I told him that it was a scam, and I could buy tickets from another company for the same day at a lower price. We were given the option to leave the airport and to do that we had to wait for some other Pegasus employee to guide us through the border control, that was another 30 minutes. Long story short, it's been 9 days and we still have no information about our baggage. We arrived to the Saint-Petersburg airport where, we thought, our baggage would be waiting for us. It turned out they take the baggage off the plane if you miss your flight. So, the airport is heavily overcrowded. 20 minutes before the departure, we are at the gate. It is closed and there's no one there. Pegasus representative at the nearby gate tells us that we need to go to their office. The departure is delayed for 30 minutes, probably because they need to find the baggage and unload it. And then, no one tells us that we need to collect it before leaving the airport. When we arrived to Sabiha Gokcen from Paris, we saw a huge pile of bags and suitcases all over the baggage claim area. The pile was secured with a strap, branded Pegasus. So, today is the ninth day our suitcases are buried somewhere in that pile. There's no update to our lost baggage ticket, nothing. Don't fly pgs. | 1 |
Pegasus Airlines | We were travelling from Paris to Saint-Petersburg with an overnight transfer in Istanbul. The morning we arrived back to the Sabiha Gokcen airport, we found it way too overcrowded. Luckily, as we thought then, we had our baggage checked in and only needed to cross the border and pass the security control. The navigation in the airport is confusing, and we took the wrong line serving only the Turkish citizens. The border security officer refused to let us through and sent us to another line.After the security check, we finally saw the departure information screen. It said the gate is closing, in Turkish. We rushed to the gate and found no one at the desk. 20 minutes before the scheduled departure, they left it. This was the first time I missed my flight. Probably, the first time in my experience when the gate was closed so soon, too. As instructed, we went to the Pegasus office.The office is a tiny desk with only one person actually doing something. We spent whole two hours there just to get through the line, or more like a crowd, with lots of Turkish people swearing and shouting at the staff. There were many people of other nationalities too, people traveling with children, people having no money to buy another ticket, people with disabilities. There was no Pegasus representative to manage the crowd, there was no announcement, nothing.When we finally had a word with the person at the desk, he told us than the only thing he can help us with is buying another ticket for the next day at a full price. No refund, no discount, nothing. And he asked me to give him my credit card details: number, name, date and the security code to buy the new ticket. Now that's some mythological creature!I told him that it was a scam, and I could buy tickets from another company for the same day at a lower price. We were given the option to leave the airport and to do that we had to wait for some other Pegasus employee to guide us through the border control, that was another 30 minutes.Long story short, it's been 14 days and we still have no information about our baggage. We arrived to the Saint-Petersburg airport where, we thought, our baggage would be waiting for us. It turned out they take the baggage off the plane if you miss your flight.So, the airport is heavily overcrowded. 20 minutes before the departure, we are at the gate. It is closed and there's no one there. Pegasus representative at the nearby gate tells us that we need to go to their office. The actual departure is delayed for 30 minutes, probably because they need to find the baggage and unload it. And then, no one tells us that we need to collect it before leaving the airport.When we arrived to Sabiha Gokcen from Paris, we saw a huge pile of bags and suitcases all over the baggage claim area. The pile was secured with a strap, branded Pegasus. So, today is the 14th day our suitcases are buried somewhere in that pile. There's no update to our lost baggage ticket, nothing.Don't fly pgs.P.S. We finally received a reply from Pegasus concerning our case. The reply is a definition of a ransom note. "You must pay 299 EUR excess baggage in order for your baggage to be sent to the St. Petersburg Pulkovo Airport". "Make the payment within 3 days." There's no explanation why we must pay this sum, or what will happen if we don't. Our baggage is not even registered in any tracker, so I assume this might be not just a ransom note, but also a scam. | 1 |
SAS | We were travelling from Stockholm via Copenhagen to Los Angeles on 18th of March 2023 and returning 27th of March. Our booking reference PBHI2O. I have called SAS costumer service on 1st of March to ensure we have complete vegetarian meals provided due to food allergies in the flights were meals are provided. On our flight to Los Angeles all was fine and vegetarian food was provided, however on our return flight there was no food for us whatsoever leaving us both hungry and angry. The airline responded that they are said to hear our experience without giving us any voucher for not provided service that was promised and also counted on. We are deeply disappointed and cannot trust that our dietary and allergy needs will be taken care of on such long flights even if they are informed. | 3 |
EasyJet | We were travelling from Tenerife to Gatwick by an EasyJet flight. The flight was extremely tedious and mundane due to the fact that the arrival flight was delayed due to a technical issue. The check in for the flight was quick and easy which gave us more than enough time to travel to our gates. The staff were kind and tried their best to facilitate us in every way possible to make our journey comfortable. I wish that there were some entertainment devices or fun activities for children during the flight. | 3 |
Vueling | We were travelling home from vacation and had booked an 18.50 flight with Iberia but operated by Vueling. There were seven family members travelling including my 74 year old parent-in-law. We arrived early, about 1630, and then had to queue for 45 minutes to check in. That turned out to be the most efficient part of the service. We got through security and headed to the gate, sitting down and waiting. We then proceeded to have 8 (I think) gate changes in the space of an hour. We had the ridiculous situation of all the passengers walking to one gate and then turning around and heading to another, only to do so again. My son wondered if this was some kind of sick candid camera Joke. Some time later we realised that the plane was 2 hours late. We never did find the staff to ask and I ended up ringing customer service to confirm. I am not sure whether the gate was the airline or the airport's fault but I will be reluctant to use either again. We ended up leaving 3 hours late and getting into Zurich just before midnight. The plane was an old wide body 767 run by Air Europe which was fine. I could not recommend or fly Vueling again. | 1 |
EasyJet | We were travelling to Faro from Glasgow on this flight. They no longer have any people on the check in. You have to do it all yourself and it's not straightforward.We eventually negotiated it and proceeded through to departures. When our flight was called we went to the gate and as we were about to board a sour faced female member of staff brusquely ordered my wife to put her carry on case into this box/gauge thing. It would not fully go in because of the handle. She then says "That'll be £24."My wife said that her case was bought as acceptable carry on luggage and she wasn't paying. "You'll not be flying then!" was the brusque reply. I eventually handed over my credit card and paid the amount.This is a con. The case in question was supposed to be the acceptable size for carry on luggage. It was bought for this purpose several years ago and we have used it on Easyjet many times. They are clearly resorting to these tactics to extort as much as they can from their passengers.This was bad enough but what was worse was the attitude of their staff who were cheeky and uncaring, They seemed to be relishing this duty. It would have been more acceptable if they had been more sympathetic and explained that they were only doing what Easyjet had told them to do. Shocking customer service!When we eventually got on our way and the trolley service arrived I pointed out that I had pre-paid £20 vouchers.I asked for a two red wines. They had none. I asked for two white wines. They had none. I asked for two brandies ... none ... two whiskies ... none! They had virtually nothing to serve us but we were told we would have to use the vouchers as they were not valid for the return flight.We ended up buying two teas and three small tins of warm beer at £5.50 each, none of which we wanted. This was a thoroughly unpleasant experience. Easyjet need to get their act together. | 1 |
Grupo IAG | We were travelling to Rome, terminal 5.The gate closed earlier than 25 min and the shuttle bus already gone,We were told that it is flying early and over 30 clients were not able to get in.On the boarding pass there was no mention of the gate closing time!!! We turned up 20 min before departure. The gate was closed by thenThe team on the gate showed no understanding.They make us pay extra £60 to change our flight!!!OUR LUGGAGE WAS SENT ON THE PLANE, it was unaccompanied luggage….They did not seem to be bothered by that.. | 1 |
EasyJet | We were travelling to a show in Glasgow which was cancelled therefore had to change our flights Easyjet would not give us any compensation not even a small voucher towards the change of flight costs which was out of our control.Disappointing service | 1 |
Grupo AirFrance-KLM | We were travelling with Pets and KLM were outstanding and went above and beyond to help make it a smooth process from start to finish...both in HK and in Amsterdam. Truly appreciated.Onboard normal service was fine and crew were very helpful and friendly. | 5 |
Jet2.com | We were travelling with extra assistance requirements for one of our children. From booking, calling customer services pre flight and the flight itself, Jet2 were fantastic. Food on the flights was variable but this wasn't necessarily top of our requirements! | 5 |
Grupo AirFrance-KLM | We were travelling with our 21 month-old son and, although the flight had no delay (which was the exception, since KLM flights usually don't arrive on time!), when we arrived, we were surprised not to get our stroller at the gate, since this had been KLM' s practice during our previous six flights. We were told that the stroller would be delivered at the belt, so we carried our son to the baggage hall. As silver members, we received all our suitcases in almost five minutes, but the stroller never arrived! And here comes the unacceptable behavior of KLM ground staff: I walked towards a KLM employee to ask where the baggage claim desk was, carrying a baby who kept crying and she simply refused to give me priority! Although KLM advertises how friendly the company is to families travelling with kids and even though it's a matter of manners to give priority to a woman carrying a baby, she so impolitely refused to listen to my question (she didn't know what I was going to ask, perhaps the baby was sick and I wanted to ask for a doctor but she did not care about it), because there was a woman waiting before me! Of course, when I told her that families with babies always have priority and I asked for her name, she refused to give it to me! Lack of politeness, of customer service, of accountability: this is what characterizes KLM and their employees! | 1 |
Jet2.com | We were travelling with our disabled son and the staff were so helpful both on the ground and in the air | 5 |
Jet2.com | We were travelling with someone with accessibility needs and the Jet2 staff could not have been more helpful | 5 |
Jet2.com | We were treated and looked after very well and our flights we on time and comfortable. | 5 |
Jet2.com | We were treated like royalty and everything was explained to us on a one to one basis. We had already made the decision to only use Jet2 particularly from LBA and our experiences on this flight only served to convince us our decision was correct. My wife and I both require assisted boarding. | 5 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.