Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | We were treated very rude by the lady at the check-in. Our bag was 1 cm too big and we had to pay 48 pond because it had to go in overhead locker. The lady was insisting us with bad language that we had to pay. Very bad and horrible service. I will never fly with Easyjet again | 1 |
Norwegian | We were trying to book a wonderful multi-generational family vacation for 4 adults and one infant but Norwegian Airlines has ruined it. We initially attempted to book bulkhead seats with a bassinet but could not do it on the website. We called the airline's booking agent (on hold for 1 hour) and were told it was not available but would be possible if we booked two premium seats. She also said the parents would have to hold the infant on takeoff and landing but while in flight the baby would be able to be put in the bassinet in the premium class seats. She also advised us if we wanted to avoid the phone booking charge, we would have to book it on line and call back to request the bassinet. We did this but when we called back (on hold for over 2 hours) we were told that we were misinformed. Not only could we not get the bassinet but the child would not be allowed to be with the grandparents in the premium seats. Even though I have a bad knee and could use the leg room,we rebooked to economy to sit with our grandchild and her parents. Then we find out we are being charged twice for the flight insurance because we had two separate bookings. Now we get a text that states the type of plane was changed to a smaller plane and we are no longer seating together. We tried to change our seats on line but the website still has the old plane configuration. We called up and were disconnected while on hold. Called back and on hold for over 45 minutes so we hung up and decide to write customer service. However, the customer service online site after 20 minutes stated to click OK to continue or you would be dcd. I clicked twice and nothing happened and could not send a complaint. The Norwegian Airline site had been down 3 of the 7 times we tried to book or choose seats. Their phone center is always backed up by more than an hour. What kind of airline can't accommodate travelers with infants or have a reliable customer service phone and/or online site? | 1 |
Lufthansa | We were trying to book the flights from Canada to Europe with my emotional support dog (and not a fake one, which seem to be popping out everywhere more and more thanks to lazy selfish pric-ks of owners who can't be bothered to teach their dogs the basic manners, giving those of us that really do need an ESA or a service dog an even harder time) a while back. We had no problem booking a Canada-Europe portion of our flight with Air Transat and adding my dog to the booking; they were even so kind as to leave a full row just for us (three seats), so that my dog would have more space to stretch.After a worse-than-disgraceful conduct by AlItalia (also described in a review), we tried Lufthansa since we'd flown with them the year before and are their "frequent flier" members, had a good experience, and they had the shortest flight possible. Again, I checked their website for info and rules and based on that, booked the flights.As if in some Twilight Zone pocket, the same thing that happened with AlItalia happened again when I called them to add my ESA - "we don't accept them on any flights but those coming from the US" (what IS IT with that?!) in spite of their website stating otherwise. She at least offered a refund, but at that point I was already overstressed thanks to AlItalia and I literally begged her to honour their own website info and allow my dog on board since it would mean more to me than a refund, to which she responded "we cannot do that, and now you cannot get a refund, either (?!)". She was unmoved, with empathy level of a stone (no surprise there, coming from a German, but what's puzzling is this kind of discrepancy from a company whose country is known for efficiency: for chrissake, they even conduct dog poop DNA analysis so that they can send the fine for leaving the said poop to the right address, I kid you not).I burst into tears because my "stress cup" just got overflowing with this and I couldn't deal with it anymore (and it's not like we have billions so that we can afford to throw away a few thousands on the airlines), and my spouse took over. He somehow managed to get a refund, and we ended up not taking my ESA on our trip which was already ruined for me by all this (we were visiting a friend in Paris for his 40th birthday, and all I could do was bring my stress to the event, thanks to soulless automatons in EU airlines).Needless to say, we won't be using their "services" again. | 1 |
Turkish Airlines | We were trying to proceed with the payment of our tickets on the website since 02h00 AM... There is an issue while processing the payment.We called around 05 AM and notified this issue.. they told us, yes it will be fixed in an hour.. is 14h00 PM..The only solution they are offering us is to make a "reservation" by call... paying around extra 60 USD :))Impossible to get a simple ticket. TR, come on! | 1 |
Pegasus Airlines | We were turned down a flight on Thursday 18/10/18.l at Stansted.At the counter we were told by the guy that we all can travel but the 6 yr old cannot.So we asked him for a solution all he kept saying was he cannot travel.I found that quite rude.If you want I will get the name and picture of that person tahtcwas working there.I felt that they could've helped more by advising accordingly but I felt he was abit racist cos my wife was wearing a headscarf. | 1 |
Turkish Airlines | We were unable to check in online. We phoned regarding this and after being hung up on twice by rude staff we were told it would be sorted at the airport which it was. However, on the way back we were told the flight had been overbooked, we were on standby but this would be resolved at the gate. It was not. We tried to talk to various members of staff but they either did not speak enough English or shouted at us. We were given a voucher for a 'meal' which got us one slice of pizza and were left to navigate Istanbul Airport by ourselves. We eventually found the place to collect our luggage but were told it was too much work for them to locate it. After insisting, we eventually got our suitcases back and transit to the worst hotel. We got a flight home one day late. We were told we would get 400 euros compensation but that did not happen today because there are no Turkish Airlines staff at Edinburgh Airport so we are still chasing this. | 1 |
EasyJet | We were unable to land at Funchal because of a terrible storm and weather conditions. The information from the Captain was excellent, we had to divert to Lisbon were met there and looked after overnight in a good hotel with meals and transfers. They made the crisis as bearable as possible and their customer service was excellent. The same crew returned with us to Madeira next morning. | 10 |
Turkish Airlines | We were unable to take the original flight due to family illness, called to rebook. The girl on the phone was the rudest person I have ever spoken to. We did not know the exact dates, so she told us not to worry she would just credit our account with open flights and when we wanted to take them call and rebook. We called, got passed around 3 people, nobody any idea what I was taking about and though it says press 9 for english they dÅŸd not understand anything I was saying and kept asking odd questions. I was unable to rebook so those flights are lost. The flight experience and staff are great with Turkish, but if there is an issue their customer service are the worst I have ever had the misfortune to deal with. I have called for rebooking, special assistance for my 89 year old grandmother and odd things over the years and they are 90% of the time rude and the issue is not resolved. | 3 |
Grupo IAG | We were unable to travel because of a medical issue and were told that we would have the money held in our accounts and could call and rebook by a certain date. I called BA's customer service on 19 March 2024 and asked about this- when we can rebook, what are the terms, etc. And was given information (after a little bit of digging as they couldn't find our information at first).Today I tried to call back to rebook and kept getting told that we did not make the booking through BA's website (even though we did). Was told that the booking reference was under a completely different name and booking dates (which is wrong). I told them I have all of the emails and even could see the flight existed on my account with the correct reference number.They kept telling me that it didn't exist and we booked through some other random site that I never heard of. Even after giving them the flight information, ticket numbers, Executive club account numbers, and the incident number from the medical form submission.They kept on telling us that the booking didn't exist, even though I could prove to them that it did. They tried to say that I could pay again for a new booking, but we shouldn't have to because the money should be in our account!?British Airways is very incompetent with this and I would like a refund for the flights now as I do not want to travel with them again. | 1 |
EasyJet | We were unable to travel, and original service was great, offered me refund or flight voucher. Requested flight voucher which I received but was £180 difference. When I called I was advised that the flight voucher was for the value of flights, and refund would be made to my payment method for seat & luggage fees. 2 months later still battling to track down the refund!! Customer service is a joke. They keep telling me the refund was paid in December, but that is when I paid them!!! It wasn't requested until April - but you cant communicate with anyone to resolve it. Once I've used flight voucher I wont be flying with them again. | 1 |
Vueling | We were unfortunate enough to choose to fly with Vueling on the day of the IT Global outage. Sure that wasn't their problem but how they dealt with it (or didn't for that matter!) was shocking and subjected us to some of the most appalling customer service I have ever encountered (and that is saying something!)We queued for 3 hours at bag drop to get to the front of the queue and find all Vueling staff had all but disappeared. Deep breath, join another queue - this time only an hour. Check bags in all fine. Fast forward 4 hours and 2 more delays later we board the plane ready for take off and then get told via email whilst ready for take off our flight is cancelled so off we go. We were advised to go to check in desk to rearrange next flight and hotel but nobody to be seen. We are now 3 weeks later and no refund at all. No way of getting hold of anyone and it would appear Vueling literally have our money for nothing.We spent a total of 10 hours in that airport that day only to end the day with plane staff shouting at customers and shooing us away. Scumbags!DO NOT USE THIS AIRLINE. No customer service when the 'you-know-what' hits the fan! | 1 |
EasyJet | We were unfortunate enough to have travelled on easyJet flight EZY8612 from Malaga to London Gatwick on 27th March which was diverted to Liverpool. After the flight delay, which exceeded 3 hours, on leaving Malaga we were subsequently unable to land at Gatwick because the weather had deteriorated. No reasonable explanation was given for the delay. Regarding the issues with our flight it was almost unbelievable that we were left stranded at Liverpool airport with no arrangements made for our onward travel to Gatwick. Even more outrageous was the fact that the airline was continuing to charge passengers for food and drink on board while we were being held for hours on the tarmac before disembarking at Liverpool. We have never experienced an organisation that appears to reagrd its customers with such contempt. We won't be using easyJet ever again and would advise others not to use them unless they are willing to accept this kind of service. | 1 |
Vueling | We were unfortunately booked into this airline as our other flight had been delayed and we had missed our connecting flight. We were flying first class on the other airline and were rebooked economy on Vueling. Upon boarding the Vueling flight from BCN to PMI I explained the situation to the flight attendant and since the larger seats were available (no one was in or assigned to them) I asked if we could move to them. He said no as they were a different price and I explained that we were supposed to fly first class so we were supposed to be placed there. He refused so I took a photo of the empty seats as proof for later compensation. He came to my seat and stated "delete that photo or I will have you forcibly removed from the plane and arrested". I was cooperative but wasn't sure which photo he was referring to so I asked which one he meant. He then said went to the cockpit door and told the captain to have police remove me from the plane. I was not argumentative or uncooperative and also have other witnesses to this incident. I told him I would delete the photos as I was in another country and being a woman was afraid for me safety as this was a male flight attendant. He took my phone out of my hands without my permission and deleted the photos he deemed necessary and threw it back at me (which is assault). Again, I have witnesses to this incident. As he was then satisfied he in his own words "allowed me to fly". There is no rule or policy that I cannot take photos of a public space (I even checked Vueling's policies). There was no people in the photo I had taken. After the plane landed I took a photo of the specific steward to show airport staff. After exiting the plane in PMI I explained to the gate agent what had happened and was told "there's nothing I can do, report it to customer service". Had this incident happened in the United States, I would have contacted law enforcement immediately and filed a report for harassment and assault. As I was in a different country (Spain) I did not know of any resources to do so so kept records or everything, and recovered all photos as evidence. | 1 |
Jet2.com | We were unhappy for staff to remove our coats from the overhead lockers and having to sit with our coats at our feet. | 3 |
Jet2.com | We were unlucky on this occasion as we had crying infants in front and behind making the journey unpleasant.Would seriously consider paying extra for a child free flight. | 3 |
Turkish Airlines | We were upgraded to Business class for free on Istanbul Airport which was an exciting experience with the kids. The seat was spacious, the IFE had thousands of entertainment options. High speed internet for the whole duration of the flight. Meals were top notch and the crew were extremely pleasant with us. Overall an excellent 4 hr flight. Would definitely choose Turkish Airlines for future endeavors | 9 |
Jet2.com | We were using assisted travel, all the staff were very helpful | 5 |
Jet2.com | We were very delayed, apparently due to the poor weather. But we only found out about the delay when we were already through passport control. Given the delay was an excess of five hours and our flight time only 2 1/2 hours, I think you probably knew about the delay before you let us know about it. It's a tough one, we didn't take off till 2 am. I think lots of people didn't go to work the next day! The communication was good once you let us know. However, I do have to call out the very poor allowance food. €8 …we weren't able to get a sandwich and a coffee for that, I just think it's a little low. | 1 |
Grupo AirFrance-KLM | We were very disappointed with the way Air France thinks of passengers as just air cargo. As a 50th wedding Anniversary we had booked well ahead but on the return leg could not select seats as the first leg was from Malaga to a connecting Flight from Paris. We were separated in our seating to 2 different areas of the plane , and it was a full flight - from the airline that purports to fly from the city of love. This was a low point of a fabulous trip! | 3 |
EasyJet | We were very dissapointed with the cabin crew not asking people to wear a mask even talking to people who did not have a mask on, we had already been told that people in our resort had tested positive for covid and the man near us was alone with his children his wife not with him. We know it is difficult for staff but we wore our mask as per the rules as to not put other people at risk | 3 |
Jet2.com | We were very happy with this flight it was on time, cost effective and well run. | 5 |
Jet2.com | We were very impressed by the kind polite and helpful staff.From checking in our bags in at Liverpool airport to arriving at Burgas late at night, the staff were highly helpful and professional. The staff at Burgas were particularly fantastic and even helped us get a taxi as it was late at night and we didn't know who to ring.The staff on the plane were also respectful and friendly.It made a big difference to the quality of our holiday experience.Thank you ! | 5 |
Norwegian | We were very upset that it took Norwegian so long to deliver our missing suitcase, and that they have failed to explain the delay or compensate us for ruining our holiday. Despite locating the suitcase on day one, the airline didn't deliver it until day five of our seven day holiday. | 1 |
EasyJet | We were victims of the Thomas Cook collapse back in late September 2019 for a holiday due to take place in 2020 - subsequently refunded.After rebooking with another tour operator for the Summer of 2020 that was also cancelled by the operator :-(That's when we found easyJet Holidays and boy, am I glad we did!We booked a package holiday due to travel in 2020, which allowed us to pay a deposit of £60pp with the final balance not becoming payable until 28 days before our departure from UK. (Other tour operators demand payment within 10 - 12 weeks of the departure date).On top of this there was an added bonus - that we could also cancel without any reason up to the 28 day payment deadline without a loss of any monies already paid (passengers can pay by instalments as and when they please, without entering into a Direct Debit agreement).Although the Deposit is not returned should you cancel (which we did do) before the payment deadline, the money was held in our "holiday account" for 12 months from the date we cancelled.As soon as we were ready to book again - our deposit was sitting there waiting for us to use it.We ended up having to cancel twice before we eventually re-booked and actually took our holiday with easyJet Holidays to Montemar area of Costa del Sol, between Benalmadena and Torremolinos in November 2021.Everything about the package and the procedure was excellent.Communication regarding our transfers was all provided by text both for our arrival and departure.Note: there are no in-resort representatives with easyJet Holidays but as we're seasoned travellers of many years, we rarely speak to a holiday rep other than to pass the time of day.We have since booked and travelled again, this time with a group of friends and recently returned from Benidorm on the Costa Blanca, Spain.Another excellent trip - everything again went according to plan. This time our chosen hotel included a private transfer. As we were on 2 separate bookings, we were allocated 2 vehicles which were waiting for us when we arrived at Alicante and outside our hotel when we arrived at the Reception 15 minutes before our allotted transfer time on our last day.We will continue to use easyJet Holidays as and when we can, particularly because of the great cancellation and refund policy.The prices on both of the holidays mentioned above were lower than other tour operators too! | 5 |
EasyJet | We were waiting on a chat for over 40 minutes.No one came back to me so I had to leaveOur operatives were refused on a flight this morning, regarding their batteries. Although we checked on your website and it stated you were allowed to carry batteries in your hand luggage they were refused.Please can you give us the correct information regarding batteries | 1 |
Jet2.com | We were welcomed at the airport and on board by smiling Jet2 staff who were friendly, helpful and professional. Our flights from Liverpool to Corfu and return were both on time making them both a pleasant experience. We pre-ordered an in flight meal for both flights and they were both tasty and filling. I will not hesitate to book further flights with Jet2 based on this experience. | 5 |
Jet2.com | We were welcomed by fabulous, friendly, positively lovely staff. I needed assistance at the airport & flight and everyone made it such a stress free & pleasurable flight experience. Well done!!! | 5 |
Jet2.com | We were well looked after at every stage of the journey by Jet2 staff. Everyone one of them was helpful, cheerful and seemed genuinely pleased to be looking after us. Plane seats were reasonably comfortable with decent amount of leg room. We will certainly travel with them again. | 5 |
Jet2.com | We were well looked after, sadly the flight was delayed, but that wasn't anything to do with Jet 2. | 5 |
Vueling | We were worried about our flight with Vueling Airlines due to the reviews we had read. We stuck with our original booking and are happy we did. The check in, flight, the departure times etc were all as advertised. Very happy with our service, we left on time, arrived on time and our bags were there to meet us. We were very happy with Vueling Airlines service and highly recommend them to everyone. | 10 |
Jet2.com | We weren't told wot terminal we were flying out ov leaving 3 old ladies aving to walk from T2 toT1 I av complained but ad no reply we flew out on the 30 August | 3 |
Ryanair | We where told to get the app as would be told gate no earlier than on board RUBBISH spoke to a ryanair member of staff at Dublin Airport got no sense at all from her . Had Dublin Airport on whatsap best service ever kept you informed about waiting times at security and gate nos dont touch Ryanair . Also we didnt pre book seats going out from Newcastle so had to take what they gave us i was in row 25 my husband was in row 12 when we got on the plane there was rows of 3 empty and i had a seat empty next to me as did my husband so i moved next to him after take off are they taking the p or what | 1 |
Lufthansa | We will NEVER EVER fly this horrid airline EVER again!!! My husband clearly had a paper boarding pass in his HAND and was told that he did not have a seat on our flight from Frankfurt (a nightmare in it's own right) to Bucharest, and then this horrid airline proceeded to not have his luggage arrive at our final destination. The "company" they use to track lost luggage is a joke. They will also change your seat assignment willy nilly with no explanation. Do yourself a major favor and fly another carrier. So much for "German Efficiency". HA! | 2 |
Ryanair | We will NEVER fly this airline again, EVER! Was having trouble checking online for many hours, so arrived at airport without boarding passes, not knowing that for not having the boarding passes, we would get charged 55 euros each. We attempted to check-in from our hotel the previous night on Jun 29 and also very early Jun 30 several times & were unsuccessful in getting checked-in. In addition, the online check in system kept on changing our dates of birth and passport expiry dates. Tried working with 2 agents accessed through their Help, they informed us that they have fixed it on their system but it is not true. The last one told me we were checked-in. When we went to print, we found we were not checked-in and again had issues checking in. The most frustrating website ever. Lots and lots of commercials/ advertisements, they know how to take your money and that's about it.We arrived at the airport more than 2 hrs before flight to a very long queue & explained what had happened at check-in counter. He was not sympathetic to what had happened. Was shuttled 3 times between check-in counter & customer service. Finally paid the 110 Euros, extremely unhappy.After the flight, tried talking to online chat with the customer support agents twice & after half hour to one hour chats, was told I should be filing complaint. Their complaint filing system is useless, did not resolve anything.The 110 Euros was exorted from us & we should have been be rightly refunded BUT got nothing!! | 1 |
Ryanair | We will never be using Ryanair ever again, my 17 yr. old son used you to fly to Portugal, he used the same carry on bag that I've used for years, the same bag he used to fly out, but on his return flight he was bullied and picked on by one of your staff and robbed of £50 for the bag, he was a young person travelling alone, an easy target, I wish I had been there, disgraceful, we will never use you again. | 1 |
Ryanair | We will never book any flights again through Ryanair.We booked flights for 9 people in January then in February we get an Email saying your flights have been cancelled due to Ryanair now not flying to this destination.We are now struggling to get a refund as you can't actually speak to a human it's all done through messaging and we have now messaged three times and got a different response each time. The first time we messaged Ryanair we was told 7 working days we would get a refund now they are saying it could be up to six week. This is unacceptable service and I definitely won't be using Ryanair again. | 1 |
Grupo IAG | We will never fly BA ever again!!We had two disappointing experiences flying with BA that have left us deeply disillusioned. On both occasions, the cabin crew exhibited discriminatory behavior towards us. Despite traveling in business class, they served everyone around us, including those in front, on the same row, and behind us, before finally reaching us. They served the whole business class and left us till last on purpose. This upsetting treatment occurred not once, but twice. It is disheartening to feel singled out and mistreated simply because we are not originally British. Shockingly, we were informed that all meal options were taken, leaving us with only one choice, which we had previously informed them we do not eat. The behavior of the cabin crew was not only racist but also rude. It's appalling to think that BA, a company that claims to prioritize customer satisfaction, would allow such individuals to serve their customers. Our experiences have left us feeling disgusted and deeply disappointed! Extremely unacceptable!!! | 1 |
Grupo IAG | We will never fly British Airways again. Our flight on July 15 2023 from LHR to LAX was cancelled 20 hours before departure without any explanation. Since 8 weeks we are now waiting for the refund and BA does not pay us the cost caused by the cancellation. Very disappointing. | 1 |
EasyJet | We will never fly EasyJet again. Easyjet cancelled our flight today because of circumstances beyond their control, leaving us stranded in Venice. However, we checked European news reports to discover that the strike action had been planned for some weeks and so was at least 50% EasyJet's fault. We were able to speak to a representative, but it was obvious that they had no real way of booking us alternatives other than using the same website we were looking at. This will be the last time we use a low cost airline. We will in future holiday abroad less frequently but with a more reliable airline (like Airfrance -who were superb and got us back to the UK). | 1 |
Lufthansa | We will never fly Lufthansa again!Very bad handling of the coronavirus crisis. Non existent customer support line. No options for online rebook. Their marketing of goodwill offer for flexible booking only works for their publicity and nothing else.Our flight is due on March 25, our booking ref is LL9YKR. We tried calling UK and Germany call center but couldn't get through. Then we were recommended by the airline Facebook comment and their chatbot that due to the call volume, we should make use of their flexible option online. So we tried going ahead with the cancellation hoping to see rebook options in the next step. No rebook possible online! We lost our flights and now it is as if we voluntarily cancel our booking without making use of their flexible options! Please resolve this issue! Lots of customers depends on your very poor management. I'm usually a big fan of the airline but I will not fly Lufthansa anymore! | 1 |
Ryanair | We will never fly Ryan Air again!!We arrived in Catania airport at the bag drop and waited in line for 1hr. We approached the desk to advised our flight was due to close shortly and could we please check in our bags. The man at the desk was extremely racist, rude and unhelpful. He advised us to keep waiting and proceeded to speak to us in Italian. Thankfully there was another passenger at the desk who translated for us in English. After 10minutes I approached the desk again only to be advised by the man that the flight how now closed and that they announced this a while ago. We stood in the line and nothing was ever mentioned to any of the passengers regarding the check in closure. When asked for assistance to get on the next flight we were laughed at and he continued serving customers around us. Ultimately ended up booking an alternate flight with a reputable Italian airline who were extremely helpful and provided excellent service. We are frequent fliers with major Australian airlines and have never experienced such terrible service. | 1 |
Ryanair | We will never fly with Ryanair again. Went to wrong gate after misreading the screens. Arrived 15mins prior to take off but 2mins after gate closed. Staff gave no customer assistance, no flexibility, no understanding and would not even phone the pilot. The plane was still on the tarmac with door open, steps engaged and aircraft being fuelled. There were other parties behind us and the screen still showing 'last call'. The plane departed late as well. This is tantamount to an aviation scam by Ryanair. Very officious unfeeling staff, you would be wise not to fly with Ryanair. | 1 |
Ryanair | We will never fly with this airline again. We will spend more money in the future, but we have no problems for that. We flew with Ryanair to Spain. Our bags were not on the plane. We were on vacation the whole time without a suitcase. The items we would have to buy were not refunded or a fraction of them. Really very poor. | 1 |
EasyJet | We will never fly with this airlines. While we were traveling in Europe, we were going to use Easyjet to fly from Munich to Milan...when it was about time to board the plane, they canceled the flight. Then, a week later, we were going to use them to fly from Zurich to Lisbon. There again, about an hour before boarding time they cancel the flight. Both times, leaving us stranded and scrambling to find an alternate route to our destinations. | 1 |
Grupo IAG | We will never use BA again for a long haul flight. Our experience of the flight from LHR-MLE wasn’t too bad, apart from a screaming child but the return wasn’t a good experience. We weren’t provided with a drink when we boarded as we were forgotten and that happened a few more times during the flight. I think the crew in Premium Economy were very young and not very experienced, leaving the experienced ones in Business/First. Actually, I think BA only care about the Business/First customers now with the cabins getting larger for those classes. They ran out of food choice 8 rows back in our cabin (it’s not a large cabin), ran out of wine straight after the food service and we had no food for 7hrs apart from a couple of biscuits, one of those we had to go and get from the kitchen. We weren’t fed until 1.5hrs before we landed (it was a 11.5hr flight) and then it was a soggy roll containing 2 slices or cucumber and 2 slices of tomato! BA just don’t care anymore about the little people. | 4 |
Vueling | We will never use this company again, there are always delays we had 1,5 hours delay on the journey down and 3 hours on the home journey. There was not food and drinks enough for all guests, no soda etc.Our summer holiday trip was from Billund to Malaga and Malaga to Billund. | 1 |
Ryanair | We wore due to fly to visit the in-laws in Poland as my mother in law has been unwell with cancer. Sadly we decided to try and cancel our flights and receive a credit! My mother in law was contacted by the hospital confirming that they want her in to operate within 2 weeks so as we didn't want to take the risk of bringing Covid etc over, we decided it would be safest to cancel.Sadly RyanAir wore not supportive of this and offered no credit even in these circumstances. I recommend you only use Ryan air if desperate and try not support an airline that doesn't have compassion and only thinks of making money. | 1 |
Jet2.com | We would always choose Jet 2 | 5 |
Jet2.com | We would always choose Jet2 over other "budget" airlines. Great service and professional team. Thank you | 5 |
Jet2.com | We would like to say how helpful Melih the Jet2 rep was. We went to Hotel Labranda in Bodrum which wasn't the hotel we had booked. Not many of the staff could speak English so it was very difficult as we wasn't happy with the room we was given. Melih came to see us the next morning and sorted things for us. We was very impressed with the help Jet2 gave us. Thank you Jet2 for all your help xxx | 5 |
Ryanair | We would never fly with this airline again charged us £46 because our under seat bag was a millimetre to big but the bag we purchased was ryanair approved and had been used prior to this after lending it to someone staff rude never never never again | 1 |
Ryanair | We would really like to bring attention to the head of the department in charge of Ryanair at the Valencia airport.We would like to commend and thank so much one of your staff stewardess check in clerk in Valencia on Ryanair her name is Sophia young sharp,extremely, helpful, sweet and always positive with a smile! She was our Angel 😇We would not of made our airline connection if it wasn't for her she went out of her way to correct our situation.She was outstanding how she took care of us I can't say enough there's not too many workers that will take that extra step and go even further , SOPHIA I apologize for not having her last name Blonde in her 20s possibly needs to be commended for what she did for us ! She is definite asset to your company ! we were in Valencia on our way to Mallorca 6/23, Sharon M. and Enrique l. Thank you again Sophia you are a Gem!🤗 | 5 |
Jet2.com | We wouldn't fly with any other company. Your staff are all a credit to the Jet2 company. Friendly and efficiency are what you are famous for. Never any hassle, reliable and we trust travelling with Jet 2.Thankyou | 5 |
Jet2.com | We wouldn't fly with anyone else! You can rely on jet2. Flights are always on time, planes are spotless and crew are lovely in the fair and on the ground. | 5 |
EasyJet | We'd had a frustrating day trying all sorts of things to try and get our flights sorted for our Summer Holiday and there is some glitch that just meant it wasn't happening. After numerous calls - and advice about different web browsers and what to do with cookies and history - all without success, we were at our wits end. I tried the on-line support, dreading the prospect of some standard unhelpful answers from an on-line bot. Instead I found I was talking with Sarah who just scooped it all up and owned it for us through to a conclusion. It was really refreshing to experience someone going the extra mile and giving really valuable customer service - it renews your belief. If your unsure - I can say this is the way to go. It worked for us and we have a very excited little boy who is looking forward to his holiday! Thank you | 5 |
Jet2.com | We'll managed flights, departures and arrivals on time. Good value. Food not worth eating though. | 4 |
Jet2.com | We'll mannered staff,an enjoyable flight on time all made it very comfortable.Definitely be using Jet2 again | 5 |
Jet2.com | We're in turkey at the minute arrived here yesterday. Went to get some food flys all over the rice and meat was cold. We also asked could we get some sandwiches and told no that's all they have to offer.We decided to get some drinks found all staff to be ignorant and struggle to crack a smile.This hotel is based around the Russian people all the music food and attitude. no problem with this but why advertise over in our country is beyond me.Kids won't eat because of the fly situation told there's no reps come to this hotel and have to wait 24hours for jet 2 to contact us.Disgusting | 1 |
Ryanair | We're travelling Ryanair in June and my 82 year old mother who is going back to Ireland to see her family for the first time since before lockdown and following the death of her husband will not now be able to go as her Irish passport won't arrive on time (applied in plenty of time) - any other airline will let her travel on a bus pass or utility bill- only Ryanair insists on a passport so now she will not be able to go- however if she had booked are lingas it would have been fine. I do not understand why Ryanair does not follow the guidance provided by the embassy's? | 1 |
EasyJet | We've always flown with Easyjet before and never had a problem, but obviously it's when you do have a problem you see what a company is really like. Due to fly to Cyprus on 28th March but from tomorrow the country is on lockdown to UK tourists so cannot fly. Easyjet are only offering free date changes (at mostly inflated prices) and are not interested if the date you need hasn't been released yet. Jet 2 TUI, BA, Wizzair have all cancelled their flights to Cyprus. Easyjet has cancelled their package holidays but not their flights. All too stressful. Treat your customers right Easyjet and they'll continue to fly with you. Others are keeping the lines of communication open, the silence from you is deafening. | 1 |
Wizz Air | We've been left stranded at an airport in a foreign country after being diverted due to weather. I commend the pilot and staff but customer service is shocking and now we are stranded at the airport with no assistance and no hotel bookings | 1 |
Jet2.com | We've been travelling for many yrs with Jet2. Our recent flight TO Tenerife was marred by having a very overweight female sitting on the aisle seat whose arms hung over into my space in the middle seat & I had to sit to the side to avoid her arms crushing my arm. The flight back to Glasgow was excellent. Your staff were very efficient & friendly. There are a lot more obese people around since covid,espec. younger people & we can see problems re the configuration of flight seating in the future. | 4 |
EasyJet | We've been trying to get a refund since december for a faulty product bought on flight. We have followed easyjets refund process and contacted them multiple times to no avail. We are entitled to a refund under the consumer rights act 2015 and easyjet just won't communicate back, contacted customer service who tell me something different each time and today I was told ita nothing to do with easyjet and I have to contact dnata, who are they? Not who we flew with. Easyjet is an horrendous company, not only are you messing us around with the refund, you messed us around with our return flight delaying us over 24hours with no communication. It'll be very unlikely we will fly with such a bad company again | 1 |
Jet2.com | We've been using Jet 2 for years and I can honestly say they've never let us down yet | 5 |
Lufthansa | We've been waiting for a call from a Lufthansa's Customer relations team for over 14 days!!!! Our complaint with id 32348829 was raised 2-3 weeks ago. We received an acknowledgement by someone working at the Customer Relations team- Antony Salazar that we will receive a call and that was the end to it! There is absolutely no way you could reach a representative of the team nor speak to anyone. We addressed our complaint to the CEO of the company along with the director of the Customer Relations team, who seem to be absolutely careless! I am now taking the step to contact the Better Business Bureau, because I cannot believe how disgusting and poor this well know worldwide company is treating its customers! | 1 |
Air Europa | We've booked a flight with them for the summer, but it was cancelled because of corona.But even after several calls we still haven't got our money back! That's more than 4 months ago now!!! It was a long distance flight... So not cheap!A different airline returned the money for another flight after 3 weeks without any calls!When we call, air europa is still telling us we will have to wait longer...It's our money and they have no right to keep it! | 1 |
Jet2.com | We've come to expect great things from Jet2 and our recent experience did not disappoint. Lord of staff at the airport make checking in easy. Flights were on time and smooth.Good range of food and drinks available inflight at reasonable prices. | 5 |
EasyJet | We've flown EasyJet about 7 times in the last 6 months, and everything has been smooth - ish.One flight it was cancelled during boarding - that was hectic, not going to lie. We were left stranded. However EJ gave us compensation for our new flight and accomodation. We didn't receive a refund for the original flight & missed accom, we claimed this through our travel insurance.One flight, one luggage was broken, EJ paid for the fee of a new wheel.Both of these required following up as most do!But all in all, our flights ran on time, staff were friendly, and the addition of the great new Airbus planes, made it worth it. We included our bags in all flights so no issues there. All the flights were great value for money over other airlines. We would choose to fly with them for the future! | 4 |
Jet2.com | We've flown Jet 2 on 3 occasions this year, and not once did the flight take off on time. This latest one was delayed for an hour and a half, though the pilot did make up some time. I still rate Jet2 as probably the best airline for package holidays and European holiday destination flights, but come on, get better! Also more flights from East Midlands please, with much better flight times too. | 4 |
Grupo AirFrance-KLM | We've flown KLM numerous times as part of a wider journey, with connecting flights in Amsterdam. Each time has been an absolute disaster, to the point now that we are purchasing separate tickets to avoid flying with them. The experience has been so bad that we are even considering avoiding Delta, their partner, due to their preference for using this carrier.On our previous leg at Christmas they lost our bags. The pilot took off making a conscious decision to leave our bags at the airport to avoid being delayed; this stopped them from having to pay out under EU legislation (the flight arrived delayed anyway with 10 minutes to spare to avoid the fines). We filed a complaint but never head back.Most recently, we have tried to upgrade to Business Class, but a fault with their website wouldn't allow us; the website advised us to call them with a special booking code. As with many airlines, they use an international call centre which is beyond useless. Upon phoning, they were unable to upgrade us and, even despite asking to speak to a manager, I was refused by the call agent. This resulted in all available seats being taken due to spending +2 hours on the phone to them. The customer service is awful and I would highly recommend flying Easyjet on the Amsterdam route in future. | 1 |
Jet2.com | We've flown to Greece twice this year, our first time with Jet2; fantastic crew, fantastic flights! Jet2 have restored our faith after some very under par experiences with other airlines. The levels of service and professionalism are outstanding. | 5 |
Jet2.com | We've flown with Jet2 a couple of times, now, having used EasyJet for years - Jet2 are so much better!Comparable in prices and flights we take go at more humane times (not quite so horribly early!) Jet2 are far more realistic about their passengers - I'm a big fatty, but I don't need seatbelt extenders on their flights!Staff are all really efficient and friendly. Wonderful people!Highly recommended, I won't use another airline if I have a choice. | 5 |
Jet2.com | We've flown with Jet2 many times and this flight was as good as usual. Our outbound flight left on time & boarding was straightforward as as the flight itself. We boarded our return flight a bit later than originally anticipated but other than that everything went smoothly. | 4 |
Lufthansa | We've got an email confirmation from Customer Relations stating multiple times that our luggage refund has been transferred to our account from 17/12/22 but it still doesn't appear on our account while we're getting false emails stating the following:"We are happy to confirm that this amount has been transferred to your account.Please allow for some days for the transaction to clear. Thank you in advance for your patience in this respect."I guess "some days" stand for 14 or 21 working days? but it's already more than 70 days since this first email confirmation came through stating clearly that the refund has been transferred to our account.We've tried contacting Customer Relations numerous times via email/phone so we can clarify this issue but as you're aware it's impossible to get ahold of them on the phone while it's taking weeks to get an email back which provides again false information regarding our refund:"We realize that you have been waiting on our response to your claim for a significant amount of time and we would like to apologize for this delay. This certainly does not reflect the standard of service you rightly expect from us.In order to resolve your concern we would like to offer you a payment of 867,44 EUR, in the hope that this pragmatic solution contributes to a positive conclusion of your travel experience. Please note that this offer is without prejudice to the legal and factual situation.We are happy to confirm that this amount has been transferred to your account.Please allow for some days for the transaction to clear. Thank you in advance for your patience in this respect."We've been advised by now just to wait patiently while they send reminders to the Customer Relations team regarding our claim but we haven't heard anything back which is extremely frustrating.It's very disappointing seeing how this matter is being handled by Lufthansa and starting to feel a little bit like a big scam especially when it's literally impossible to talk to someone about this claim or get any updates. | 1 |
Jet2.com | We've had 3 sets of return flights with Jet2 this year (6 flights total) and every single flight we've had to sit on the plane and wait for a departure slot despite boarding on time. It's an absolute shambles. On a few of the flights they've had to hand out water because of the heat but that doesn't help a screaming baby. | 2 |
Lufthansa | We've had a flight from London to Tallinn with layover in Frankfurt. The issues started right on the check-in stand in Heatrow. Only one stand was working for Lufthansa's flights. We've been waiting for check-in more than 1 hour. After that they changed prepaid seats to others (for me and my colleague). We've been waiting for departure for 1 hour seating in plane. Only because their flight attendants don't know how to count passengers on the flight (LH901 19.12.2023). After arrival to Frankfurt airport we've found that our layover flight should be on time. But we arrived to the most farest gate from our next flight gate. We've finally boarded to our next flight(LH882 19.12.2023) (but we needed to run throw all the airport). I've occupied my seat (it was on my boarding pass) but after 5 minutes other person came and asked me to leave this seat as he has it on his boarding pass. Flight attendant asked me to change a seat without same options(i am tall and we've paid for window-seat) and putted me on seat in the middle of 3-seats row. No apologises. Nothing.And finally when we've arrived to Tallinn we've been waiting for our luggage for 1,5 hours with a lot other passengers from the same flight. And you know what?! Right! They've delayed it! For more than 20 passengers! And again no apologises, nothing!So I am strictly recommend to avoid flights with this airline! | 1 |
Grupo AirFrance-KLM | We've had the most horrible experience with airfrance. They threw our luggage away - and their customer service was the least service minded customer service I have ever met - considering the fact that airfrance had messed up our trip?Airfrance didn't manage to deliver our luggage before the trip was over?!?!? They split up our luggage and it was sent to different destinations all over Europe.Lousy arrogant customer service, who did not get back to us or provide us with any useful information.Going home again still without our luggage- the flight was delayed and we missed our connecting flight. We got a hotel room at a lousy hotel.Horrible experience- will NEVER fly airfrance again. | 1 |
Ryanair | We've had to change our flights twice due to countries moving from green to amber last minute, tried to change them for a third time and were hit with a £180 flight change fee. Ryanair are refusing to help, are incredibly rude and even hung up the phone. Now we've lost over £200 for our flights that we would have happily taken another time. Their advice for cancelling the flights: just don't turn up. Awful company. | 1 |
Grupo IAG | We've just come back from a trip to Mexico and Miami and flew with BA on our inbound flight back to London Heathrow today. Having had a disastrous experience with Tui on our outbound flight we were dreading the flight home but the experience we had with BA was absolutely fantastic. Darren in particular was so friendly and went far above and beyond our expectations. Nothing was too much trouble, if he didn't have it on his trolley, he would find it elsewhere! The whole team were polite and welcoming, and were attentive to everyone on board which is a lot more than could be said for the other airline! If there is the opportunity to choose BA for our next holiday we will absolutely use them again. Thank you! | 5 |
Jet2.com | We've just returned from a holiday in Madeira. The Jet2 team were fabulous from start to finish, always there with a smile and willing to help where needed. The whole trip was seamless and we would highly recommend to others. | 5 |
EasyJet | We've just returned from an Easy jet package holiday and I have to say they were brilliant. Everything went to plan and the staff were very helpful. We were delayed at Malaga airport because of the sand storm affecting Spain but I honestly can't fault them. We've actually booked another holiday with them for a great price. I know some people have had bad a bad experience with EasyJet but we can honestly say they were excellent. | 5 |
Grupo IAG | We've just used the new Club World for the first time and were delighted with the new configuration. The privacy afforded is so much better, in-flight entertainment and storage were brilliant. Unfortunately, we had the most lethargic crew ever who once the meal was served basically disappeared. The wines were warm, they even forgot to offer my wife a drink with lunch, and she also had a pair of used socks in her storage cabinet. Heathrow was a nightmare as often happens. Being 5 minutes early was rewarded with a 40-minute wait for a gate, then a 2.5 hour wait for our luggage, absolutely shocking in Covid times. | 6 |
EasyJet | We've never flown with easyJet and I was absolutely dreading it especially as a family but was pleasantly surprised, we flew out 11th Oct returned 18th Oct everything was so straightforward and easy at the airport we were kept up to date with absolutely everything via the app (much more than previous by TUI) and the staff we had at the airport & on both flights were brilliant, very friendly & helpful. Unfortunately on the way back was a slight delay and little food but was handled really well. | 5 |
Vueling | We've traveled all over the world and never have we experienced a situation like we did in Barcelona. Vueling unexpectedly cancelled our flight to Amsterdam at the gate and told hoards of people to go back to the check-in desk for a 'status update'. Never in my life have I witnessed such a chaotic and disorganized process....or lack thereof. What ensued was total anarchy; massive lines of people pushing and budging to get to the front of the line, only to be told the line they were in was the wrong one. I can't put into words the frustration...after hours we were finally given a hotel and transportation voucher, but the shuttle was late (of course) and the hotel was miles away from the airport, which only seemed to compound the frustration. This airline should shut downfor what they did to the hundreds of people who's flights were cancelled and how they addressed it at the Barcelona airport. A staff of 5-6 Vueling workers had to manage close to 1,000 angry travelers; they should be comemded (especially a worker named David), but as far as the airline, it's the worst I've ever dealt with and yes, I've flown on Spirit airlines in the United States, so now you have perspective. | 1 |
Jet2.com | We've traveled with you for the last 20 years and I must say for a new plane it had the most uncomfortable seats of any flight we've flown with you. | 1 |
Turkish Airlines | We've tried Turkish airlines for a few times and never had serious issues. Last time we got stuck in Kars because our flight was cancelled due to weather conditions. We got our flight rescheduled and got 2 nights in a hotel for free + a transfer. Then after reaching Ankara our next flight was cancelled again due to earthquake. Again we got a night in a hotel for free and a transfer. The rescheduling procedure was very easy and fast. We only had to appear in the Turkish airlines office and they did everything for us. Very well done 👠| 5 |
Jet2.com | We've used Jet2 for years. Everything always goes really smoothly. The staff are very friendly and attentive | 5 |
Ryanair | We've used RyanAir for over 10 years, it is was it is.But on this occasion, at Seville Airport, the staff are they are seeming to want to scam customers.We had a bag which perfectly fit in the metal casing for onboard bags, we've used this bag on all our RyanAir flights.But the staff at Seville closed the boarding gates and said we are not getting on the flight unless we pay £40 and check-in the bag...It was an extremely distressing situation, and we didn't understand what was going on. The bag fit!If you're thinking of flying with RyanAir from Seville, just don't do it - it looks like staff are getting bonuses for forcing people to pay more for baggage.Lead check in badge number: 981She needs to be sacked! | 1 |
Grupo AirFrance-KLM | We, a family of 4, traveled from Düsseldorf to Bordeaux. All of the passengers that connected from Düsseldorf found KLM/Air France had not put the Düsseldorf luggage on the Bordeaux bound plane. The baggage claim customer service said knowingly, "Ahh air France/KLM, that happens all the time." It took 8 hours for the luggage to be delivered to the air port in Bordeaux. It then took KLM 5 days (FIVE DAYS!) to deliver the luggage to the place we were staying two hours away. I called begging for my luggage every day and even offered to come to the airport, but they would not allow it. Our vacation was a long one lasting a full 3 weeks. I got back to Germany and sent paperwork to KLM for 200€ of reimbursement for the clothes and toiletries we needed to buy in the 5 days that the luggage was not delivered. KLM, responded saying that they did not receive the claim within 21 days of the luggage being lost, so they simply did not care and would not do anything for the horrible experience they put my family through.Given the choice pay the extra 10 euro and fly with a better airline! Otherwise take the train. You may be happier walking instead of using Air France/KLM! | 1 |
Grupo IAG | We, a family of 5 including 2 children and an infant, was supposed to fly from Toronto to Kochi via Dublin. Toronto to Dublin leg was to be on Aer Lingus. When we reached the Airport to Check in, the agent said that we could not fly, because the flight was cancelled and asked us to call their booking agent to rebook our tickets. Their agent, after hours of waiting, said that she has booked us on Emirates for the next day. So we went home. Then when we checked the Emirates site, there was no such booking. We called up Emirates and they said that, Aer Lingus had only made a reservation but had not ticketed it, so it got cancelled automatically. So we tried calling Aer Lingus again and after hours of being on hold, Aer Lingus finally said that we were booked on Air Canada for Jan 8th. So we went to the Airport and at the check in counter, the agent said that she could not find a ticket for our baby. So Aer Lingus, when re-issuing our ticket had re-issued only 4 tickets instead of 5 and had missed out on our infant. So we called them again to try to fly on the next flight, but they said that they could not do anything. Then we again went home at 10.30pm with the 3 children and all the luggage. The whole night we kept trying to call Aer Lingus and finally in the morning, they said that we had to buy a fully fresh ticket for our baby and that they would reimburse it. So we went to our agent to buy the ticket and somehow they fixed our infant's ticket for us. But later while returning, when we checked with Etihad, our original carrier, they said that Aer Lingus would not have been able to reimburse the ticket fare, since it is not their ticket that we are buying - and it is Air Canada's ticket. So even that was cheating from the side of Aer Lingus. So my personal advice to anyone out there is to never trust or travel on Aer Lingus. | 1 |
Eurowings | We, a family of four, travelled from Gran Canaria to Düsseldorf on the 24th of August. During the 4,5-hour flight we had to wear our face masks but with my one year old son this proved to be quite challenging. He sometimes removed my mask to see my face in a playful way. However, this was highly frowned upon by two of the stewardesses during the flight. They were really rude and told me in an aggressive way to keep my mask on. During descent my son experienced some ear pain and we lost the extra belt needed for infants during this commotion. The stewardesses were annoyed instead of being helpful and were reluctant to find the belt. It translated into a very unpleasant attitude on their part trying to make it seem as if we hid the belt on purpose (as if). When the plane landed they made no attempt to help me reaching for a suitcase in the overhead compartment while I held my son. After sending the contact form and calling customer service I still have not received any answer. | 1 |
Jet2.com | We, as a family have used Jet2 three times over the past 2 years. We have children with additional needs and the staff, bar none, have been superb. All have been extremely helpful and made our trips stress free. On our last Holiday we actually received a call from to discuss our requirements. We have already booked our holiday for next year and will definitely be using Jet2 again. Thank you Jet2 | 5 |
Ryanair | We, family of 4 booked flights in september with '0 change fee' promotion for travel this christmas 17-27 december. Now with restrictions and new rules introduced we wanted to change to next year and out of sudden promotion is only valid if you change for flights in 2021... if we want to change for 2022 the fee is 80% of our overall costs!! That means we will lose almost £500 as we don't want to risk our children health. This is a complete scam and Government should do something with this horrendous way to treat customers!With this practise rather than start rebuilding trust in travel industry in this crazy times, Ryanair is doing completely opposite and making situation much worse as i don't want to book any tickets with them ever again! | 1 |
Ryanair | We, two adults and two children, flew from Reus to London Stanstead. One hour delay to begin with and shortly before landing, we are diverted to Birmingham Airport, apparantly due to weather conditions, it was raining. Birmingham airport is a caos since 11 other flights are diverted there too and we end up having to book a train to London next morning, since no Ryanair or Swissport staff could tell when to get on a bus to London, only encourage us to wait. We receive an sms saying that we can book transport ourselves and claim the expenses from the Ryanair web. Back in Reus, a Ryanair staff member gives us a link to an EU261 claim form. The claim form has no option to choose diverted flights, only delayed or cancelled flights. Picking cancelled flights, a message pops up and tell us the flight details given are wrong. Picking delayed flight, it let's us proceed to claim but since the flight was only delayed one hour before departure, surely we will get told it needs to be delayed three hours and claim refused.All I want is to claim 105 pounds for four train tickets to London, I don't even claim the one night hotel accomodation incl. breakfast x four we lost in London, while our children slept on the floor at the airport and railway station.Ryanair, your customer service is desperately lacking, do something postive for once, please. | 1 |
Jet2.com | Weather was very poor on return to Glasgow. Pilot did an amazing job to land so perfectly, after very turbulent descent,which must have been hard work. Thank him please. | 5 |
Iberia | Web access is terrible and by phone it is a nightmare, the line gets cut constantly and then need to redial and wait because they are too busy, you need hours to get something done, even 6 times in a row!! and then they charge a fee even if the web page is not not working.Awful! the worst experiences! Too bad I need to travel with Iberia, otherwise, if I had a choice I would never travel with them again | 1 |
Ryanair | Web live support majority of time saying no one available then says can leave a message but no where to. If your lucky enough to get through if they can't answer our your taking to long they will just stop chat then you have to enterrestart. There are standard responses like the other reviews say use Google chrome or the problem.Its your end which its not.If your brave enough to phone there is never an operator. | 1 |
EasyJet | Webchat had me waiting for almost an hour then cancelled chat when I didn't respond immediately 😠| 1 |
EasyJet | Webpage to change flight times does not work. Cannot contact by phone. Cannot get response by email. I'm out a hundred quid and they've permanently lost a customer. | 1 |
Ryanair | Website automatically updated currency to US dollars with overcharged exchanged rate (8 eur more than the original price in EUR) once I typed in my card number even though my card currency is EUR. Charging for extra services is one thing, which I respect - I am always aware of it. But this is something unexpected, kind of hidden. I consider this a scam tactic. I am sad that Ryanair started doing this. | 1 |
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