Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Grupo IAG | Website buggy, customer service over phone unavailable. I shall avoid this airline in the future. | 1 |
Ryanair | Website cannot be left unattended because the order details disappear within matters of minutes. Freezes often.A lot of additional costs in the process of booking.The price in total from low costs goes to expensive instantly once you choose assigned seat, want different hand baggage. | 3 |
Ryanair | Website constantly not working. Can't buy tickets. | 1 |
Turkish Airlines | Website crashed 4 times, didn't confirm any payment. I ended up booking somewhere else, but they actually charged me at the end. I never received one email to confirm.Now they tell me that they keep 200€ for a refund + the price of the seats (150€), they don't want to admit the website crashed although it's written everywhere on the internet!Avoid at all cost | 1 |
Ryanair | Website crashed while trying to download boarding pass. Still expecting to be charged if I check in at airport, no surprise there! | 1 |
Ryanair | Website crashed, then the system selected the wrong name for the booking. The airline did not allow us to cancel booking and customer service is non existent unless you want to live chat with a machine on the other side. Ryanair charged us £115 to change the name and wanted a £17.50 credit card fee on top!!! What a rip off. We will never use this airline ever again. | 1 |
EasyJet | Website crashed. Now means that I can't change flights. Want to complain. Told 7 day wait. Team member was rude and showed no compassion or understanding. Just blunt and like a robot. | 1 |
Ryanair | Website didn't work to check in so they charged me £55 for the pleasure. Website still isn't working so they tell me to buy a PC, use one specific browser and put it in incognito mode, and try to check in that way! Impossible to make a proper complaint as their link for that doesn't work either! AVOID | 1 |
Grupo AirFrance-KLM | Website didn't work, I called them to reschedule my flight which cost me a couple of hundred euros and they put it on the wrong date, after that I wanted to change that to the right that and that cost me 521, absolutely ridiculous and they didn't want to resolve the mess they made... | 1 |
EasyJet | Website does not warn you if your round trip doesn't start and end at the same airport so booked wrong airport. However chat agent was very helpful at getting the incorrect flight cancelled. 5 stars for agent, 1 star for website. | 5 |
Ryanair | Website doesn't work when you try and request refund. Absolute scam. Staff are useless. | 1 |
Grupo AirFrance-KLM | Website doesn't work, booking confirmation sent to my email but air france are claiming I don't have a booking. Customer services are absolutely useless. | 1 |
Ryanair | Website doesn't work, rang customer services and they can't find the flight I'm trying to book that's on their website... I'M TRYING TO BUY YOUR SERVICES, WHY DO YOU MAKE IT IMPOSSIBLE!?! | 1 |
Jet2.com | Website easy to use and to book flights . Optional extras that were required added with ease. On day of flight, luggage drop off was quick and smooth. Boarding went ok too. Nice crew going out and meals and drinks served quickly. Nice flight. Return flight delayed by an hour. Fairly quick transit through boarding gate. Most of crew were very pleasant apart from one stewardess who appeared to have a cold (was observed using a Vicks inhaling stick several times and pressing her ears) so was obviously in some discomfort and was quite miserable, ignoring some passengers trying to get her attention. Nice smooth flight. | 5 |
EasyJet | Website error - but quickly resolved by chat agentwebsite constantly threw a random error code trying to check in, when logged in.Agent suggested checking in 'anonymously'.. worked.thrown off by easyjet maintenance web page message saying check in is down, and up at 4am.. not so.. just doesn't work | 4 |
EasyJet | Website error prevented booking, retried over morning, same issue, made contact via chat line, waiting in queue, no update no advisor appeared, gave up | 1 |
EasyJet | Website error when changing flights. Selected a date, conformation came through as a different date. Paid money to ultimately change to the wrong date and was made to pay again to change back to the orginal date at a different time. Over £100 to change flights twice because of a Website mistake that was not.mu fault. Worst company customer service, useless and could not offer or refund at all, even though they admitted they could see i had selectedthe correctdate and admittedthe website was at fault. AVOID. One star is to good of a review. They deserve 0. Have never been with easy jet. You get what you pay for, terrible customer service and a terrible company. Never again, will pay more money for a more professional company next time. | 1 |
Grupo IAG | Website freezes or 'oops something went wrong'. Trying to book a long haul flight and once I've put the details in and selected my flights all I get is a permanent 'give us a moment, we're calculating your price' or 'oops something went wrong'I have a voucher I want to use and I'm an executive club member so would rather use BA.Come on BA - if the website won't let me book, things are seriously bad. | 1 |
Grupo IAG | Website full of bugs, I've been trying to call them for weeks and cant get them to help me with my issue (something that should be very simple). Phone robot/ai gets stuck on a loop. I cant check how much avios flights cost because their website keeps crashing. Honestly, for such a renowned company they should hire better/more developers | 1 |
Ryanair | Website full of traps and slightly misleading prices. | 2 |
EasyJet | Website glitch cost me money.I booked my flights for the 13-16 Feb. When I made payment it had changed to the 12th Feb. It took 40 minutes of speaking to the customer services team to simply cancel the outbound flight so I could book a new one. The prices were clearly much higher than when I had booked an hour earlier.Very slow customer service. Unable to change flight dates online. | 1 |
Ryanair | Website good and easy to book flights. | 5 |
Ryanair | Website has seen a recent improvement, but it is ridiculous that Ryanair tries to charge for everything after your booking. The newly installed cabin bag policy is just stupid and only adds value to their bank account, not to your travel pleasure, which is already not present, only if you really want to travel for nothing in off-peak moments, because tickets in the travel season are just as expensive as other airlines which begs the question if you really want to fly with them. Also, if you are a tall person, avoid this unless you're willing to slash the price of 2 beers for a preferred seat. Crew does not have respect for people wanting to sleep, as they start yelling through the PA as soon as the plane has taken off or when another flight trolley full of way too expensive stuff is taken out. It really depends on yourself really, do you want to fly in discomfort but for a good price, or willing to pay a little extra to fly with a reasonable carrier who does take its customer and personnel serious. | 2 |
Lufthansa | Website is a disaster as is their app. Both are worthless and unusable. Took 45 minutes to finally get logged in. Constantly getting error messages. Constantly try to input traveler information to no avail once logged in. Never saves inputted information. No error message or reason given. Cannot input TSA number or passport number. Cannot check in. No boarding pass. Hard to believe a multinational corporation has a website and app of such abysmal quality. | 1 |
Wizz Air | Website is absolutely appallingly Bad I have never been so frustrated as I have been for the past 2 days Boarding passes n seats no conformation but thay have taken my Money.Never again will I ever ever book them again absolutely appalling No Excuses . | 1 |
Ryanair | Website is awful.How on earth can a company of this size have such a poor website. | 1 |
Iberia | Website is basically unusable. Better to just show up at the airport early | 1 |
Iberia | Website is confusing and useless. Made me sorry I booked with this airline from MIA to MAD. Booked upgrade seats to Madrid and they applied the upgrade to the return flight. Changed my wife's seat to the one next to mine. Paid twice for it. Again, horrible web experience. Why did they separate our seat assignments when booked? Took 3 hours to get boarding passes. No thank you.Great staff at the airport. Very understanding and helpful. Once we boarded we settled into our tight seats. Bathrooms were filthy. Food was quite good. Breakfast was a bread roll and coffee. Could not wait to disembark.We fly home next week. Not looking forward to it. | 2 |
Grupo IAG | Website is crap!!! Most annoying experience, can't login, keep bouncing back to login screen, been offer to upgrade after filling details it says I have to call and call centre not helpful said it's not possible to upgrade, and still getting option to upgrade… useless peace of crap waste of time and as British I'm embarrassed | 1 |
Ryanair | Website is crap, the chat on the same website is also crap. Online reservation is the online option but no worky. Callcenter cost to much money for the wait. They can't find my e-mail or phonenumber i have given by reservartion. So their administration is also crap. I would never EVER book another flight with this company again. | 1 |
Vueling | Website is not working - too complicated.The site swapped language from English to Spanish with no opportunity to reset. I had to abandon purchase as the payment function did not work.Use booking engines instead. | 1 |
Lufthansa | Website is shocking to work! Well it just doesnt work, freezes laggy, error messages, couldnt book flights so bad, went with another company. Worst site iver ever used in my life! | 1 |
Grupo IAG | Website is useless. Cant change seats. App is useless. Customer service is useless. All around useless.. | 1 |
Iberia | Website is very buggy and does not work well. Unable to check-in online and so had to manually at the airport.Iberia ground staff were unhelpful and not pleasant to deal with in both Heathrow and Madrid - would never voluntarily travel with them again | 1 |
EasyJet | Website locked out of account for no reason, wasting my time, can't look at boarding passes, stupid site. Smfh. Let alone all the scam fees and bs you add on. Clowns. | 1 |
EasyJet | Website login does not work, I need to reset pass because they want and they say I forgot it.All confusing to sell you "add-ons", just charging you for whatever they can, even the air you breath if they could.They are not low cost, just hidden costs | 1 |
EasyJet | Website not user friendlyWaited to long for an advisor | 1 |
Pegasus Airlines | Website not working for a week now, can't make online check-in, rude staff, very uncomfortable seats, seats do not recline. | 1 |
Ryanair | Website not working unable to change flight dates. Called customer service to report they said we can't do anything about it, other than book over the phone which will cost me £1000 more to do than the website price to change. Also I try to get no show letter from help centre… guess what it's not working. Customer service is a joke they just keep saying I can't help you. DON'T BOOK WITH THIS COMPANY you will regret it. | 1 |
Lufthansa | Website not working, customer service center hangs up on you. | 1 |
Jet2.com | Website really easy to use and the staff were really helpful when I phoned with a query, would highly recommend | 5 |
Ryanair | Website rubbish. Kicks you out if you're not ready so you have to enter all your complicated details all over again. Seems so cheap at first but website makes it easy for you to fall into buying rip off things for expensive prices. Ryanair is not cheap. It's a conn. Hate it. Will never use again | 1 |
Wizz Air | Website said to get boarding pass (BP) stamped for non EU passenger( so after online check-in, BP needs to be printed as the digital one on a mobile phone cannot be physically stamped.) Which means that after Brexit, British passport holders are non EU passengers.So I went an hour earlier to Gatwick, asked for Wizz staff at their check-in counter to stamp the BP. They looked at me blankly and said that it does not apply to British passport holders! So why not clarify that on your website Wizzair? A lot of my time was wasted looking up advice regarding this and going to the airport early.On the plane the service was like any other budget airline so I didn't expect much as the ticket without any add-ons was cheap. But a lady sitting next to me asked about 30 mins after take-off if she could sit with her husband on the row behind us. He was the only one on a row of three seats with two empty seats whereas we were in a row of three fully occupied seats. The Wizzair staff was abrupt and informed the lady that she needs to pay £20 if she wants to sit together with her husband. She obviously refused. Throughout the whole flight,her husband sat behind us on his own with two empty seats next to him and we sat three in a row. Very poor customer service Wizz. I appreciate that if anything goes wrong eg there is an emergency etc you need to know who was sitting where but other airlines are ok about passengers swopping seats. In fact on the same flight you yourself (Wizz staff) asked a very large man to sit by himself on the row where there was an emergency exit door and you told him that he may be asked to move if the need arises. He was fine about that but you couldn't let the lady sitting next to me move her seat which are randomly given. There is such a thing as being accomodating and giving a good service which is appreciated by the customers but Wizz make up the rules as and when they fancy.For a start, please make it clear on your website that British passport holdlers do not need their BP stamped before boarding. As for moving to an empty seat the lady was disgusted with the staff's attitude and quite rightly refused to pay the extra £20. Suffice to say that I won't be flying with Wizz again and doubt if the lady next to me would either. | 3 |
Ryanair | Website stated you can change the flight up to two hours before check in, however when I was trying to do so - it was not allowing me and the customer support charged 100 Eu for the service. Not happy about it as I had to change the flight because of Covid, however going to give 2 stars because the flights are cheap | 2 |
Norwegian | Website suggests booking baggage 4 hours prior to boarding. I attempted to do this on numerous occasions and told to contact my travel agent. When I did this, was told had to do it through airline, back and forth it went. Arrived at the airport and explained situation - charged 800 DKK for two bags of luggage and carry on (had to check in as was not able to register prior). Absolutely no flexibility unfortunately. | 3 |
Grupo IAG | Website told me that booking wast succesful, so I booked again. 5 days later notice that I had 2 payments out on my card from BA and 2 confirmation emails. Costumer services say they cant refund as its more than 48hrs after the booking | 1 |
EasyJet | Website unreliable and changes data at random, procedure complicated, chatbot understands nothing, no response from customer service chat within half an hour. | 1 |
Ryanair | Website user experience an absolute disgrace. So difficult to do anything in particular uploading verification of ID. | 1 |
Jet2.com | Website very simple and people friendly. Made booking easy and stress free! | 5 |
Ryanair | Website won't allow me to change flight as the reserve / check out button won't work! 3 days of trying to contact them and being cut off, I give up! Never again. | 1 |
Wizz Air | Website won't even work to book a flight. It keeps logging me out for "inactivity" even when I try race through booking as quickly as possible. Tried another browser, in incognito mode, and the app to no avail. Guess I'll use another provide | 1 |
EasyJet | Website wouldn't allow me to book flights, chat bot and advisor unhelpful, and still no flights booked. | 2 |
EasyJet | Website wouldn't process payment. No response from online chat. | 1 |
Wizz Air | Website...Cheap flight Gatwick to KrakowBut no.., on starting to book....Its Luton to Katowice.stop wasting my time Wizzair !!!On a previous trip they were ok but this is amateurish, not stating clearly where they are flying from and to. | 2 |
Ryanair | Wednesday 28th, 2018, Dublin Airport. After more than 4 hours waiting, they boarded us through the cold outside. Then 4 people wanted off the plane, they were allowed to by the copilot. Ten minutes after they left, the flight was canceled. Thousands were serviced by less than 10 desks of Ryanair. People were lined up like cattle. Thousands were standing in line for hours, at 14h it was 8 hours since the normal departure time. No water or food of course, you could go upstairs to drink and eat but then you would lose your spot. Thousands waiting to change flights. Then Ryanair announced that there were too many people waiting, they couldn't handle it, we should not wait, we should go home. That the home was in another country, that was tough luck. No support (food, water, changing to another ryanair flight, hotel, transport to and from the hotel). Left there. Started calling around, all hotels booked. Finally after hours of waiting, you come to the Ryanair desk, you show the boarding pass and the system shows you as boarded so they cannot change the flight even if they wanted to. It is a deliberate strategy, not provide support, let them just rot and they will start taking care of themselves and later on we just tell them they should have rebooked their flight which they know was impossible. Bernadette O'Reilly and S McLoughlin were the butchers from customer service to pretend we haven't called to their customer support. But we have the call logs of our mobile phones. They are lying through their teeth. Because that is what you need to do if you break the law and have the money of a big company to crush every passenger that proves you violated the law. That is the world of business, but I think it is disgusting. | 1 |
EasyJet | Wednesday July 10th 2024 our party of four myself my husband and our two kids had our flight cancelled by easyjet. The next flight wasn't until the Saturday and was fully booked but also too late as we had work commitments.We got a hotel for the night and bought food, we booked flights with Turkish airlines to Istanbul and then Manchester for the next day. Unfortunately all the taxis the next day were on strike so we had to take a 45 minutes bus in 36 heat but eventually got to the airport and eventually home. Easyjet reimbursed us for the cancelled flights but it then took months to claim back our expenses and extra flights which we were only given half of. Eventually easyjet also compensated my husband but to this day have still not compensated the rest of us. By compensating one person this is an admittance that we are entitled to compensation. We have always used easyjet our kids first ever flight was with them and their direct flights have been so good especially for myself as I am petrified of flying. To be so let down by easyjet is so upsetting and we feel so sad that they still haven't given the remaining passengers compensation if they had i would not now be having to submit this. We are about to book our holiday for this year but without the compensation we are entitled to it am afraid we will not be booking with easyjet for the first time ever. As a family this is really disappointing. FYI Turkish Airlines are amazing! Sorry easyjet but you have lost 4 big fans. Also the customer service for easyjet is by far the worst I have ever had to deal with and asking for bank details over email in this day and age is totally unacceptable. | 1 |
Ryanair | Wednesday the 20th from Copenhagen to Malaga. The gate opened 20 min later than it should, the line was so long and only one to manage the crowd, he was rude and so was everyone else from Ryanair. No eye contact or smile, even when i smiled and said "have a good day sir". The entire flight there was talking over the mikrophone VERY loud, so it was impossible to sleep, relax or seeing a movie. Not information talk - commercial talk. It was very clear that Ryanair needs to make some money and disturb their costumers. Overall a uncomfortable journey with employees who doesn't like their job.Feels sure to say - Goodbye ryanair | 2 |
EasyJet | Weekend break to Portugal.. Flight out gets delayed by several hours then finally arrive and then get an email saying my flight home has been cancelled with no other flights available all week.... So have to spend £360 to fly back on another carrier the following day and waste all the money spent on the hotel... Never ever again | 1 |
Wizz Air | Weeze-Bucharest Baneasa return. Great value for money including baggage etc - return flight for less then €100. Check in at Weeze unorganized due to two lines for one check in desk which caused annoyance amongst passengers. Flight uneventful onboard catering boring. Bucharest Baneasa terrible airport but Wizz Air is not to blame for that. | 8 |
Iberia | Weiter gehts. Weder das SMT von Facebook noch Twitter kann adäquat antworten. Textbausteine, wo ich einen Flug canclen soll, der weder von ihrer noch meiner Seite bestätigt wurde. Beschwerde nunmehr über die Europäische Kommission, dort wird mir auch auch bisher unbekannte mailadresse der Gestoria Iberias angezeigt. Mal sehen, ob die existiert.I guess you can get the whole conversation from your SMT on Twitter and FB. In short: I booked a flight, an hour later one of the stops got canceled. Next day called the service, totally rude guy: your problem, buy a new one, Madame(!!!), question for his name he hang up the phone (still have the time when I called, you record the calls, so you can find him out).Got a new flight: arriving at 7pm, but my other flight leaves already at 12. No one cares. I wrote a million mails, just stupid standart answers. I am not willed to call another time, hang hours in the line and than have such a rude guy again. I never confirmed the change, I dont want the whole flight anymore, I dont want to fly with a company that treats clients like basura (zensur) even before they even started the journey. I can image how to be treated if somethings else goes wrong.Already wrote a complaint to the European Comission but now I saw you are before to take the money from my Account. DONT DARE TO DO THAT, or I will completey freak out. I will publish everything on FB and internet pages like TripAdvisor, Trustpilot, all the flight pages, in german, english, spanish, french and dutch (and chinese with a little help...).DONT DARE TO TOUCH MY BANK ACCOUNT.I expect a statement immediately. | 1 |
EasyJet | Welcome back easyJet customer service! I am pleased to share that easyJet has now followed and resolved all my issues experienced recently. I guess that with these unprecedented times have found difficult to reinstate the high standards service gained through the years.I have to highlight the attentions recently from the CEO and the customer service executives team, which have now restored my confidence on being one of my preferred airlines; these draw special attention combined with the service and safety precautions and measures on Board.I really loved the new etiquette of disembarking the plane by seatings rows allowing not only safety measures but civilisation; this should became a permanent way regardless the Covid.Lastly, thank you very much for listening and the attention, in these days these will make you stand out from the crowd.RegardsPaolo | 5 |
EasyJet | Welcome to Measly JetThe good: Booking fine, no issuesPrice: Ok, cheapest by far but from the A**e end of England at GatwickFlying: The pilots were exceptional, and the stewards were great.Problems: The seating is inhumane, I am only 5 foot 10.5 and I struggled to even sit in my seat, anyone over 6 foot really wouldn't be able to sit in any comfort at all. There is no seat adjustment, no way to get comfortable for the 5 hours we were stuck on the plane.Food or lack of:Never sit in row 17, as they service from the front and the rear you are guaranteed to be the last row served which mean waiting a long time and when they did arrive almost everything was gone.Sort out the seating, it's horrific, sort out a good supply of food, and offer flights from more airports and it would be my number one choice, as it is I'd rather pay £1000 more with a real airline than go through that level of literal torture again, my shins still hurt the next day after being jammed into the seat in front.Btw, my son thinks 2 stars is too generous. | 2 |
Ryanair | Welcome to RyandespairIf you're thinking of flying Ryandespair, here's what you can expect:- We will overbook your flight and leave you stranded at the airport.- We won't inform you about the overbooking until you've already paid extra fees and made it to the gate.- We will keep the check-in counters closed until the last possible moment, creating mile-long queues.- We won't care if you miss your flight due to the chaos we've created.- We will promise you refunds, accommodations, and compensation.- We won't actually provide any of those things.- We will make sure our customer service is impossible to reach.- We won't respond to your complaints for weeks, if at all.- We will blame you for the problems we create.- We won't improve because we're too busy being "Europe's favorite airline."Fly with Ryandespair—because we will make sure it's an experience you won't forget.Low on seats, highly frustrating | 1 |
Grupo IAG | Welcome to post covid travel! I can accept many things, especially because of covid. Airline flights cancelled, lack of full staff, the list goes on. So, for this summer expect a whole lot of cancelled flights. So lets look at what a cancelled flight looks like in this post covid era. First off you'll get a message that your flight is delayed. Ok, so we'll just hang out in the club lounge a little longer, have a bite to eat, a beverage and just relax. Maybe an hour later check on how the flight is going and oh my! The gate looks like a scene at a border crossing: Its humid, its hot, there are people laying on the ground, babies are crying. Real hell on earth...well back to club for me! Then 3 hours after our plane should have left they announce flight cancelled. I go the gate and again see a scene of human misery, that's passengers I'm talking about, not Aer Lingus employees, they've booked it for the exits and gone home (probably high-fiving each other with, 'great job today!'). So we are left to our own devices and somehow all wonder to check-in like zombies out of a horror film (and the babies are still crying). An hour passes (it's now 10pm and we have been at the airport since 3pm) and word filters down that our luggage is in baggage claim. Off we all go to pick up our luggage (picture zombies trudging with a suitcase (and I wonder how those zombies with babies picked up their luggage?) Again we are at check-in with no Aer Lingus staff. Finally at 11pm someone who is not Aer Lingus starts to sort through this misery and give us direction, hotel, call this number, etc. And now for the zinger, not once, not at any time did any Aer Lingus staff show any humanity for the 3 or 6 month old babies that were crying. I saw one mother patiently comforting her baby in stoic solitude, showing her character and instilling in her baby what true character is. This is what I saw and learned that night and what I saw from Aer Lingus? Not a damn thing! | 1 |
Jet2.com | Welcoming and courteous. Flight crew were informative too only flaw was no info on weather or temp by flight crew before disembarking the flight to know what elements we face | 5 |
Jet2.com | Welcoming and friendly staff - attention to detail is good but some things could be improved - I travelled from Birmingham and departure and arrival was a walk to the aircraft - not good on a cold, wet January day - on arrival back in Birmingham - we arrived into what looked like an old terminal - not a good experience to have suitcases dropped onto the carousel from a height!! | 4 |
Jet2.com | Welcoming and helpful cabin crew.Drinks reasonably priced.good sized overhead luggage bins. | 5 |
Jet2.com | Welcoming on the plane not polite and friendly....Extremely Noisy and Uncomfortable flight!!! | 2 |
Jet2.com | Welcoming staff | 5 |
Jet2.com | Welcoming staff as always. We found the return leg much noisier than previously. An unpleasant vibration through the airframe left us with ringing ears for some time after we arrived back at EMA.A suggestion. Has any thought been given to pre-ordering duty free goods? I realise that there is limited storage on board. We would have loved, or my wife would, to have been able to buy two bottles of Whitley Neill gin. Sadly only one was available. I understood that the other bottle had been bought on the outward leg. | 4 |
Jet2.com | Welcoming staff, friendly and helpful | 5 |
Jet2.com | Welcoming staff. Smooth check in. Flights on time. Very comfortable. Highly recommend | 5 |
Jet2.com | Welcoming, reassuring staff and informative pilotAttentive during flight | 5 |
Jet2.com | Welcoming. Friendly service. Just one exception | 4 |
Lufthansa | Well (to my surprise I have to say) my experience of Customer Service was excellent. Just be patient and call their Customer Service department early in the morning or at less busy times. They were very fair with me and have definitely kept me as a passenger. | 5 |
EasyJet | Well , what can I say . After waiting on the telephone for over an hour , I spoke to a 'manager ' over a recently booked holiday . During the phone call , the operator, was was apparently a manager . Was extremely rude and constantly kept talking over me , probably from another country as i couldn't really understand what was being said . Every time I was talking , I was rudely interrupted on multiple occasions. Suffice to say , I will never use easy jet again as I have never been spoken to like that .Easy jet Need to address the customer service issue , as if they don't , easyJet will lose countless customers .I will be making a format complaint first thing tomorrow and will be telling friends and family , there are much better airlines available, who speak to people with respect . | 1 |
Grupo IAG | Well BA you really managed to ruin the end of our holiday cancelling our flight the day before we were to return home from Tampa to Gatwick, Gatwick to Glasgow. Oh no sorry we actually ended up in Heathrow booked onto a Glasgow flight with a long 7 hour wait! We realise things happen with flights but the lack of communication and customer care was very disappointing, in fact there was none. We were told nothing until we kept asking the crew on the Tampa flight what was to happen concerning our connecting flight home. We kept getting told the captain is speaking with ground crew. Eventually about an hour from landing we were told they will most likely hold the flight!! What a lot of nonsense. Talk about telling you anything to appease you! The plane had gone! We all knew we were going to be too late for the plane but why say that?? The plane was late arriving into Tampa and late leaving Tampa. Once we landed in Gatwick, the crew message given out to us was so unhelpful about what was happening, it was actually a joke. The doors were and folks were moving and getting off!! We couldn't hear a thing!! Poor handling of that situation. No individual customer care whatsoever. The collecting of our bags at Gatwick then transferring using our on initiative and organisation over to Heathrow, then checking our bags in again was to say at the least very stressful and exhausting. We didn't enjoy our flight from Tampa as we were not getting told anything about how on earth we were getting home, therefore we had had very little sleep. Either Ground staff were not speaking to the captain and crew or they just didn't know what to say to us? Either way we had to keep asking, in fact, 4 times during the flight. Also we had paid for business class for both flights however this was down graded! Now to cap it all one week later BA appear to be having a problem with their web sites and we can't access our executive account? Can not log on!! Has someone switched it off. Been customers for years and we are actually so angry about our treatment concerning this flight we are quite disgusted. I'm sure you can understand why, as we arrived in Glasgow 32 hours behind schedule! | 1 |
Ryanair | Well I am so unhappy with ryanair been using for past 5 years and I need to add using the same peice of luggage .....2 weeks ago I flew to Manchester with Ryanair using my case and putting up top no problems when flying from Alicante .....Then on Sunday 21/4/22 They decided to size SOME cases not all and i realized my case was about an inch to big due to wheels, the staff became well quite nasty and my husband wanted to record it on his phone but one of them started moaning and saying that he didnt not give permission for us to film it and tryed snatching the phone out of my husbands hands, saying that we wernt allowed on the flight..... Then a manager came I tried telling him that I flew with the same luggage and have done for years he didnt care and was quite abusive and rude, we were told we either paid £70 extra or we could not use the case, out of principul I decided not to use the case and then got a Black bag, I was obviously upset and kept asking why on earth I could travel with the same luggage to Manchester I was told it was not his responsability to know what Ryanair in Alicante do and he was not interested either ( his words ) and was told to be quiet or we wouldnt be allowed to board.We were priority and my husband required asssistance due to a hurt leg but they made us wait till everyone was on the plane ...... Then the staff became quite nasty and rude One comented on my miserable face ... I had been traveling for 36 hours and was very tired , And then another one said ''You customers cant afford a good airline and thats why you spend £20 on a Ryanair flight what do you exspect'' I was so shocked I spent more than £20 pounds on my flight !! and paid for 2 x luggage to go under and 1 up top ..... Then another one of the staff also said as we left 'Now F....Off'We then were allowed to board the plane and the only reason that we didnt stay behind and complain is because we wanted to get home ...Then when we were on the runway The 3 staff that were well harassing us were jumping up and down waving and giving us the finger !!We were asked by both the cabin crew and ryanair staff at the bottom of the steps what on earth was going on as everyone witnessed the behaviour of the staff and even the ryanair cabin and bag staff said that they were very wrong treating us that wayTreated so so badly ... and we couldnt complain unless we wanted to miss our flight ........So upsetting | 1 |
Norwegian | Well I book with more than 3 months in advance ...I pay for extras like seats... And they decide to cxl flight and reqlicate in a different day... And know I must pay extra for hotels and everything related my holidays. And do you know what? From customer services they can not do nothing! Even don't follow regular legislation for response complaints ...they are stolen money! Unbelievable! Once a no more...and even still 1 months for my holidays... | 1 |
Ryanair | Well I can say I remember now why I DO NOT use this company.Flight FR2332.leeds to Krakow.* flight was delayed then we were told to board but were stood in freezing temperatures for over 30 minutes.There was even a poor woman with a baby!.* very rowdy flight with drunken passengers.* Passengers being sick.*Rude cabin crew who could not say the basic please and thankyou.*Waited over 30 mins for luggageI havnt used this company since pre covid so thought they may have improved..couldnt be more wrong, they have just got worst.Definatly will not be using again | 1 |
Ryanair | Well I choose not to use them for many years as whilst they offer cheap flights their service was not great if you had issues and when you pay up for all the extras I didn't didn't feel the fares were value for money. so for years I book with others like BA who are transparent and don't have to worry if your bag is 5cm bigger ans avoid conflict at airport.Recently I decided to try Ryan air well nothing has changed as they still operate as they did - only positive is they do have a good website which provides pre flight information and do make it clear around allowances etc, However I didn't expect that waiting to select my seats at on line check in 24 hours before would result in travelling companions separated when there were so many seats and rows not reserved - other airlines allow you to select your seats from the available free seats. Why does Ryan air feel a need to allocate them randomly ? I expect many people fearful of being separated will be forced to pay the additional charges.Note:- your random seat reservation than says you may be moved to accommodate seating for others - hello how inconvenient and time consuming this must be / clearly to accommodate the screaming passengers separated from their kids or partners. Get your act together Ryan Air please ðŸ™85% of reviews here are poor so please listen to feedback you are asking for . | 2 |
Ryanair | Well I do understand it's a budget flight service I get thatBut why so many hidden charges and so complicated to travelThe time is coming when you will have to pay for the toilet soonThe most disgusting part is we check in as a 3 family me and my daughter was sat together on a row of 3 seats the 3rd was empty .And my wife was sat behind on the isle seat next to strangersI find it strange they would do this especially when you have to social distance . And also the flight had 5-6 3 rows empty 🤷ðŸ¿â€â™‚ï¸.I will never travel with this cattle class ever again in my life .. | 1 |
Grupo IAG | Well I flew BA from USA in October 2024 and paid extra for specific seats. They changed the aircraft, not my fault, and so the seating arrangement was different, not my fault. I have lodged complaint immediately end October to get my money back, chased by email several times, rung twice where you have to be on the phone for an hour waiting to get through to someone who say they will escalate, written to the Chairman with no response. Awful company. They never used to be. Will never ever fly with them again. All I want is a refund for the allocated seat money I paid in good faith. Now will pursue in the small claims court. | 1 |
EasyJet | Well I got caught out in the end by Easy Jet hiding the small print well enough that I missed it. So, a holiday which was great, ends with a 250 quid bill for extra mileage on my easy jet car hire. Probably all very legal but whether it's ethical or good practise - I'll leave you to judge but I won't be flying or using any of easy jet services again. Prefer to use companies I can trust. Sad but inevitable as they push for higher profits. | 1 |
Ryanair | Well I had a seat, shame nothing else went to plan. The plane was late arriving into Dublin, late leaving and the normal friendly staff. Even with all that I will probably fly again with them | 2 |
Grupo AirFrance-KLM | Well I have so many things to say. Firstly, you lost my two luggages. This is my only summer holiday for a year and I'm working 11 months to saving expenses for this holiday. I bought my ticket from KLM since I believe that it is one of the best airline company from every perspective. However I really dont understand and don't accept any excuse how you could lost my luggages and left me in my hotel without any swim wear and clothes and shoes etc. I had to went shopping for additional clothes and things that I have to buy but I missed my train and then run to catch another one so I could not miss my check in time to paid extra 100 euro for late check in. Also spent 1 hour extra for lost luggage reporting. So from every perspective it is an absolutely unacceptable situation and extra unnecessary stress for us. You basically killed our energy and motivation for our holiday. There is no reasonable explanation to losing my luggage. Yes I know I can buy whatever I need and can send you the bills but this is not the case since I shouldn't have to deal this kind of situation. (I selected most affordable brand H&M to reduce to costs for you however I usually do not prefer to buy clothes from that brand. So you see I'm still acting very reasonable) But again THIS IS NOT MY PROBLEM. Now you are still trying to find and send my luggages and I don't know when I will receive them since there is no person who is able to say any certain things. Customer is valuable right ha ha ha. If you find my luggage, you will send it to me I hope but what happens next? Probably I will receive (maybe) apologise email or call after this comment thats all and I'm pretty sure that none of the high level manager will read this message. Such a shame. | 1 |
Ryanair | Well I travelled on a coach from Wales to England .. at the last minute i recieved a text of ryan air saying theyd cancelled my flight due to the cold weather. YOU DIDNT NO BEFORE THAT THE WEATHER WAS BAD BEEN FORCAST ALL WEEK.I wonder how ryan air flys to Switzerland Austria Italian alps and French alps as its really cold there..they didn't cancel my return flight and as I wasn't on a package holiday I've lost 400 pound and have had to last minute buy a full Christmas shop last minute..I hope all the flights are can cancelled in the UK. For the same reason.I bet not..I bet this was rubbish and I may be seeking legal action for lying if i find your flying at all. As you are lying to your customers if you take off ither flights. If you are lying about weather as all other transport manages to run and I bet there are flights running..this excuse is tantamount to deception. I've been on planes that take of in the snow..Not just stopped because its chilly . I wonder how they manage in the higher altitudes as its cold up there | 1 |
EasyJet | Well I was terrified as I had never tried to do anything like this before, but Sewar made it easy and relaxed. I thought trying to change dates and destinations would be impossible or horrendously difficult and/or expensive but it was none of those things. So the systems and your people work really well together. Thank you. | 5 |
Ryanair | Well I wish there was an option for 0 stars! Absolutely vile company don't know how there still going. I have previously had issues with Ryan air airline however decided to book with them again as I always think people deserve a second chance. Anyway, I have booked a package holiday to Benidorm for my hen do on the 23-26th September this year and have had nothing but issues with your airline, again. Firstly, I couldn't even log in to your online site or app, I then spent an hour on the phone and got told I had to copy and paste the log in details as this is the only way it works, that phone call was ended as that worked. I then tried to pre book seats so we could check in early and all be sat together on the plane, I paid £68 for this service for it to tell me I hadn't pre booked seats i then spent another 40 minutes on the phone to your team who were rude and not understanding at all, I then sorted that and tried to do the online book in on the app, yet again another problem it wouldn't let me do it so I rang again another 24 minutes on the phone with yet another rude member of staff telling me it was working on her end so nothing was wrong, after telling her that it didn't work on the app, internet browser or the computer she agreed to input the details and online check in for us, after this (and her rudely speaking to me continuously) she completed this but 2 people were still not checked in as we are awaiting passport details she said I would have to ring back and go through the whole process again to check them in as the app doesn't always work (which is ridiculous) I then asked to be put through to the complaints team for her to tell me that she wouldn't put me through and when I tried to query this with her she pretended she couldn't hear me even though she heard me fine for the last 22 minutes and I hadn't moved and could hear her fine the phone then got put down. I then rang back to be put through to the complaints team to be told again this couldn't be done, this member of staff was the only member of staff which wasn't rude and was helpful in giving me this email address and apologised. I expect better from a major airline and will be waiting to hear your response soon. Not a great way to start my hen do or married life! I will NEVER be booking with Ryan air again!! | 1 |
EasyJet | Well I've booked with TUI but you're the flight provider. I've managed to book pre book able seats and parted with£85 but I don't get a confirmation email. | 3 |
Norwegian | Well Not sure where even to Start here in Argentina each airline is worse than the other as to delays, canceled flights ... We used to fly Norwegian despite that their staff to -be totally honest- is very rude and lacks any sense of correctness or politeness but we disregarded that since not many other options for domestic flights are available and when u need to fly you take what is offered but what happened to us today was the cherry on top this is where rudeness, ineffectiveness, unprofessionalism of this company reached its limit . My husband went to the airport did the online check-in which first appeared on the screen and was confirmed by the officer who passes the passengers ( not sure how it's called) so he was waiting for the boarding when the time comes he approaches the gate suddenly their staff comes and informs my husband that he needs to leave the flight as he has not checked in ... we were in Surprise since first you cannot pass to the boarding area without a check-in, second half the flight was empty and the paid ticket was in his hands after a long discussion they simply wouldn't let him board the flight ( there was still 30 mn before the take off)Third the check-in totally disappeared of the phone's screen not sure the app crashed or what the hell has happened. When he asked for a manager some 20 years old appeared stating she is the ¨MANAGER¨ smirking at my husband and started being verbally abusive to him , he even did not understand were did that come from or the reason for being impolite and rude in front of so many witnesses besides the security cameras , if she is tired let her go on leave but that does not give her the right to mistreat him . To make long story short we tried to contact the airline 0 assistance from them 0 response 0 everything they just don't give a damn about their passengers which even if it's a low cost it's still upsetting and the more upsetting part my husband missed out on a work meeting today that could have defined his future ... I am so upset for him as besides missing on the meeting how broken he was after low-cost teenagers working on a low-cost airline were disrespectful to a man in a uniform dedicating 30 years of service to his country and who for sure is even older than their own fathers. Please teach your staff to be effective and polite | 1 |
Ryanair | Well Ryan Air is really bad, not quite as bad as Easy Jet but close!My home is in Ireland and I fly back quite often to see my friend and family. I have used Ryan Air on a number of occasions and it's been incredibly bad.I flew home last week and the flight was severely delayed for no reason really. I did challenge the delay as the plane was over 8 hours late. All they could say was the plane that we were due to get on had been delayed in Ireland and we would have to wait for the plane to arrive. Absolute nightmare! What a waste of time and money that trip was, I'll never fly Ryan Air again. | 2 |
Ryanair | Well Ryan air you are simply the worst airline I have ever had the not so pleasurable time flying with you,your staff are miserable and most of the time behave like it's c.o rude and uncaring | 1 |
EasyJet | Well after being on hold for nearly 3 hours on their Customer Service number on their website I hung up and used the other number posted on here of 0330 365 5030 and got through within 10 mins .Due to fly this Friday and told them I was cancelling on FCO and Government advise .Subsequently was offered a voucher to which I told them I wanted a full refund.After being put on hold and the call centre rep having a conversation with his superior I got a full refund there and then back onto the card.To be fair I've had a similar experience earlier on in the year with Ryanair.....chalk and cheese is best way to describe the two . Never ever use Ryanair again but EasyJet I'd certainly look for them now first of all !!Good luck guys and gals | 4 |
Grupo IAG | Well believe it or not they went and cancelled my seats again which were paid for a year ago when I made the booking, I spoke to them only to be told by someone that could barely speak English that I can have money back, the plane type hasn't changed or anything else. this company is absolutely the bottom of the barrel or should I say cesspit. | 1 |
Jet2.com | Well designed website. Helpful staff at airports. | 5 |
Ryanair | Well don't know how to start but here go's.Booked a holiday for my family 13 in total including my disabled mum, we arrive at glasgow airport to check in which we already done. So gets sent to boarding with our bags mind there's 13 bigger bags for hold with 10kg in them and 13 cabin bags at under 5kg which I thought was the policy, but to my disbelief they where trying to charge us £50 each bag with 10kg. So we refused and they said that we cannot board the plane. My kids are heartbroken and my mother doesn't keep good at the best of times and she's feeling the stress from it.So we where going to pay the ransom and they said to the police officer that we missed check in which was lies because this is at 12.40pm and I just found out it didn't leave to 2.45pm. Tryed contacting Ryan air with no avail. So no holiday at £3000 they where wanting another £650 each way so would take it to 4300,not including spending for 7 kids 6 adults. Was ment to be cheap holiday but no they don't know there own policy even two police officers said I was right when they read the policy they had to read it twice.But again the customer is wrong and when you ask who I am complaining about i cant get the ladies name I was dealing with so can't complain.I need to find a lawyer what can try get my family compensation.thanks for looking Stephen.ps 1 star is too good can't believe we are sitting here just now when my family should be on holiday. Please what can I do any suggestions welcome. Thinking about going to the paper first thing in the morning. | 1 |
EasyJet | Well done Asad!Asad was very helpful, polite and prompt. He also got me a fair price for my flight after struggling with a systems glitch all morning.Thanks! | 5 |
EasyJet | Well done EasyJet !!! Our family was looking forward to our week away on hols. They send an email the night before with a cancellation. The whole family is absolutely gutted ðŸ˜. Never again and the ombudsman will be informed in due course. | 1 |
EasyJet | Well done EasyJet. We just came in on your RAK-MAN flight and your crew and service were excellentI've flown so many flights and this was one of the best I ever done! Courteous, professional team. They even offered to warm bottles or food for babies if needed … nothing too much troublePlane was clean even though it arrived a few minutes late. And we arrived early!Well done everyone ! | 5 |
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