Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Well done Easyjet on a great crew aboard EZY 2592 Paphos to Luton 6 April 2023.Luke as cabin manager helped by Mandy,Ollie,Jennifer,Anais.Very caring and helpful,lovely happy disposition enjoying their job to the end. Thankyou,makes travel so much easier with a friendly crew. | 5 |
Ryanair | Well done Mr O'Leary ,keep it up,is what I say.All the negative reviews on here are from people who cannot follow simple instructions.Yes you have to print your boarding pass.Yes you have to turn up on time.Yes your baggage has to be within the required dimensions.And if you don't want to pay €5 for a beer then don't!If you think the cabin crew are ignorant then don't talk to them!What do you want for your £20 flight? It costs more to get a taxi on a night out.It's a big thumbs up from me for the Irish. | 5 |
Ryanair | Well done Ryan Air, I always remember a good deed!! 9 years ago, I arrived at stanstead airport without a driving licence and a passport, but had my armed forces ID card, I was to attend my uncles funeral in Eire. Being refused my flight, I got on the phone to Ryan air customer services who within an hour got me on the flight. I have always flown with you since due to my grattitude for not leaving me behind on such a bad circumstance, puts the faith back that some airline companies are human beings aswell and not just Rule regulating robots out 2 make your life hell from the moment you check in!!! i.e Aer Lingus!!! LOL | 5 |
Ryanair | Well done Ryanair, i was soooo late for my EMA/KRK flight, gate was closed, no chance i thought! But i took a chance, they contacted crew, held doors to plane open, let me on. Brilliant so grateful, staff are only doing their jobs but are good people and will help if they can, many thanks | 5 |
Ryanair | Well done Ryanair, you excelled yourself as ever. Displaying final call on the monitors so we had to leave the lounge we had paid for to rush down to the gate only to find out the flight was delayed and the flight crew had not even landed yet. If you were just honest with people I'm sure they would be understanding but your constant lies to people is why you are regarded by many as one of the worst airlines. | 1 |
Ryanair | Well done Ryanair.After a years of horrible experience with customer service, your website and app now it is all working as it should be.The only bad think is the short time for check-in without paying. | 4 |
Jet2.com | Well done again !Great welcoming and happy staff ,smooth processes good communication and excellent flight times | 5 |
EasyJet | Well done easyjet, need to change my flight but because I'm a plus card holder there is NO ONE can help me unless I call them, when your abroad the call are expensive and it's not fair. Why cant there be a chat box for plus customers???????? | 1 |
Jet2.com | Well done jet2, we love travelling with you. Your staff are always helpful and it's so nice to be greeted with a smile, nothing seems to be too much trouble and you always have lots of staff on to help. | 5 |
EasyJet | Well done the EasyJet team who flew us Bristol to PisaThe whole arrival at the check in desk was professional to the off loading at Pisa was faultlessOn time , full flight, attendants helpful and well orchestratedA great crew and s as credit where it's dueCommunication on the requirement was abundant and sent by email textThank you | 5 |
Jet2.com | Well doneAll on time despite the weather. Minus 7 at LBA and 22 in Alicante. Actually landed slightly early | 5 |
Ryanair | Well doneYou won! I give up. After several attepts to get my money back for canceled flight or redeem my voucher I can say I paid for nothing but bad service.As said before, they know every trick in the book. People like that are nothing more than common thiefs. Shame on you. | 1 |
Air Europa | Well enjoyed flight experience for the price. I Flew to Puerto Rico with air Europa. the seats were amazing for even for economy! enough leg space and the air crew were amazing and friendly. I could not complain for the price i paid for the flights! | 5 |
EasyJet | Well first holiday this year, and no toilets in plain available, waiting for baggage two hours before flight, lost lost baggage, and careless crew NEVER AGAIN JET2SHIT... | 1 |
Ryanair | Well first time we have ever used Ryanair and I must say I will never ever use these again checked in early for flight out which cost me to prebook seats I found out I couldn't check in for return flight until 2 hours before unless I pre paid for seats.Upson getting on our flight there seats were so small was no room between our seats and the seats infront, the seats were hard so uncomfortable. It wasn't a very nice plane interior to look at we took off no problems but was so noisy the whole way there, we landed no problemOn our return flight got to check in to realise we had to check in online and only had half hour left to do so so we did this only to realise we had been allocated separate seats my partner been a nervous flyer couldn't sit on his own so spoke to the cabin crew they said there is 4 seats spare on the plane so why couldn't we be sat together Upon check in shocking so they said they would move us together before take off bit didn't seem to be bothered and forgot luckily a man sat next to me offered to swap seatsOverall a shocking company never use these ever | 1 |
Turkish Airlines | Well from what I read on bad comments it's all that I faced so far with the new Airport so I am assuming the quality of there service is completely unacceptable for the price. Maybe you can fly pegasus or other low-cost Companies at least you get what you pay for. | 1 |
Grupo AirFrance-KLM | Well i guess i am just one of the many that booked with KLM - and didnt get any service - and in trouble because they changed flight and used their own Transavia - and i got left in troubleI used a few hours on KLM useless website - and contacted them through phone which took me another 2 hours - and still no helpThe problem for a company like KLM is that they are to big... you cant really complain.I would advice anyone not to use them - use any other - at least remember - if you have problems they dont care ! | 1 |
Ryanair | Well i think the reviews say it all!We booked flights and car rental with Ryan air AND paid for fully comp insurance, after we returned home Firefly the Rental company charged my credi card another £175.96. I raised this with Ryan air whoproduced a fabricated agreement stating i had agreed to a seperate policy with Firefly? only problem was it was dated after we had returned home, was NOT signed AND it stated the mileage of car when collected, returned and miles covered! It was just a fabricated agreement to fleece more money out of people and the insurance i took out with Ryan air was supposed to cover me against this type of thing. You cant speak to anyone at Ryan air and their customer service is abismal! | 1 |
Lufthansa | Well if you want to pay extra for a transit visa which itself cost 60£ then go for this stupid flight. I would recommend to go with Qatar or British airways. | 1 |
Jet2.com | Well informed about delays and every effort made to make up time in flight. Boarding process could improved | 5 |
Jet2.com | Well informed of any changes and staff always helpful | 5 |
Jet2.com | Well informed throughout, staff were very helpful and professional, kept us informed throughout about delays etc and good value for money | 5 |
Jet2.com | Well informed, on time, good communication with clients | 5 |
EasyJet | Well it didnt really work ,and timed me out | 1 |
Ryanair | Well it is still only 1 star as the lowest option, but I have received an email this morning to say that the refund I requested on 30 March has been credited to my account - I can't confirm it is actually there as it will take 5-7 days to be processed to the account. So by the time I see the money it will be 14-15 weeks!But perhaps they are slowly and begrudgingly getting through the queue.And now I must try and force myself never to be drawn into booking with them again. | 1 |
EasyJet | Well it was hard to know where to go re adding a child passenger..was plenty re an infant. I eventually got a customer service official online Nielsa. Very helpful and prompt. Just relieved to get it sorted. Thanks | 5 |
EasyJet | Well it's a budget airline and you get what you pay for I suppose. I flew last year from Bristol to Inverness as I often do. I checked to see if the flight was on time before I left and it was. By the time I arrived at the airport it was delayed. So I went online to check the flight status and it still said "on time". I went down to the Easyjet counter on the ground floor to report this (politely at first) and was met by a miserable woman who brushed me off. When I (still politely) persisted she simply ignored me. I then told her (not very politely) that I would report the matter to Easyjet to which she replied she did not work for Easyjet but for another company contracted by Easyjet to handle enquiries! What a nonsense. The flight itself eventually left some time later and arrived without incident. But I made a full report of my experience with their staff at Bristol Airport known to them in writing for which I received an grudging apology. | 5 |
Ryanair | Well it's a pity there is not a zero category for this companyTotal shambles and customer care very sadly lacking in training and basic communication skillsDespite calling 24 hours ahead to explain there was an issue with the code to check in on the app, this was not resolved by1. The customer care agent who simply repeated the script and eventually told me she could not help and hung up on me!2. Guy on the chat who was at least polite but again could not help3. Girl at check in who told me that's the way it is and she was only doing her job and if I did not pay the €110 to check in we were not getting on the flightI don't expect Ryanair to read this or even give a damn or even care that I will never fly with them again but I hope someone out there sees this and picks another airline. I will however tick the box that says this goes to a generic Ryanair email address but not holding my breath that it actually exists | 1 |
EasyJet | Well it's taken some time but today we received a refund for flights cancelled in April. Applied for refund via the website in early May. | 3 |
Jet2.com | Well look after in wheel chairs and transfer on to plane . In Manchester and Tenerife going and coming back | 5 |
Jet2.com | Well looked after , no rowdiness and on time . | 5 |
Jet2.com | Well looked after from checking in until landing in Spain. Helpful staff could not do enough to help. Will definately book again. | 5 |
Jet2.com | Well looked after from departure to arrival. You cannot ask for more than that. | 5 |
Jet2.com | Well looked after. All staff of Jet2 brilliant. | 5 |
Jet2.com | Well looked after. No fuss flight. Good customer service. | 5 |
Jet2.com | Well managed and staffed check in process at Manchester Airport and friendly ground and air crew | 5 |
Jet2.com | Well managed punctual flight. Thank you.Den Strudwick | 5 |
Lufthansa | Well my personal experience of Lufthansa has been good. I booked a flight with them a few weeks ago and when I decided to cancel due to a slight change of one flight they did indeed refund my fare in full. Yes it took a little time to get through and yes that was slightly frustrating but when I did, my enquiry was dealt with professionally and helpfully. I have flown with them before and look forward to flying with them again. German Precision ! | 5 |
Vueling | Well myself and my wife had a genuinely lovely (phew..) experience in flying to Barcelona from London and a subsequent internal flight in Spain.This was our first time booking and flying with Vueling and after reading the plethora of negative reviews here, I read-up on compensation rules (see eg moneysavingexpert.com - it is £210 for our short haul flight) and set back-up plans (finding times of Easyjet/Ryanair/BA alternative flights).Imagine my consternation then when we received an email the night before offering us a 75 EUR credit if we switched to a later flight.Recognising that if we were 'bumped' we'd be entitled to the compensation which would cover the cost of an alternative flight, we decided to 'gamble' and go for our original flight. Thank goodness we did.The flight went smoothly, staff were helpful and informed, boarding was through a direct walkway and not over tarmac and it was a genuinely pleasant experience.I recognise that if we had been bumped, my review might well have been different - but therein lies the Catch-22 of reading reviews which - very understandably - will mostly be written by those with negative experiences. Our experience was a positive one and I hope this review might provide some confidence to those of you using Trustpilot that Vueling does provide a level of service comparable with other budget airlines. | 4 |
Ryanair | Well not much worse than other low-cost airlines. Pretty similar to Wizz so if you manage to find some cheap tickets by booking them earlier it could be worth it. | 2 |
Jet2.com | Well organised ,polite ,staff who worked as a team ,senses of humour .Goid meaks ,cheap at the price .Will choose Jet2 whenevee possibke and I usually travel Business Class . | 5 |
Jet2.com | Well organised and executed service for disabled people like me.Airlines getting bad press about disabled folk travelling..Not Jet2.com !Well done, you got it right ! | 4 |
Jet2.com | Well organised and friendly crew. A nice start to the holiday 😌 | 5 |
Jet2.com | Well organised and friendly staff good flight even though we had to be diverted to Manchester because of the weather at Leeds Bradford Airport. Very satisfied with all the arrangements to be coached back to Leeds very efficiently done by all thank you we'll be back! | 5 |
Jet2.com | Well organised and hassle free. | 5 |
Jet2.com | Well organised and smooth throughout the holiday. | 5 |
Jet2.com | Well organised and you are able to speak to a human being easily | 5 |
Jet2.com | Well organised at both airports.On flight purchases are very competitive. The crew are always there to assist. | 5 |
Jet2.com | Well organised at departure gate; courteous and efficient cabin crew; flight on time; overall a very pleasant experience | 5 |
Jet2.com | Well organised boarding, friendly staff, arrived home early | 5 |
Jet2.com | Well organised boarding.Comfortable flight, professional staff, reasonable food. | 5 |
Jet2.com | Well organised but seats are far too small for anyone over 6'0"" | 4 |
Jet2.com | Well organised cabin team | 5 |
Jet2.com | Well organised check in servicesRecognised and accommodated that we were travelling with a child with hidden disabilities | 5 |
Jet2.com | Well organised check in. Sensitivity of staff for my visually impaired son.Good duty free on board. Friendly helpful cabin crew. | 5 |
Jet2.com | Well organised check-in at Newcastle: friendly helpful staff.Plane was clean and decent legroom.Good updates from the flight deck: very comforting when you're a nervous flyer. | 5 |
Jet2.com | Well organised company, plenty of polite staff home and abroad, well looked after during the flight, good selection of food and drink. All in all good value for the money and always made special by the staff :-) | 5 |
Jet2.com | Well organised flights which were on time polite staff and clean, modern plane. | 5 |
Jet2.com | Well organised friendly and helpful | 5 |
Jet2.com | Well organised from start to finish. Checkin, boarding and luggage. Great flying experience. Also enjoyed the all day breakfast, both ways. | 4 |
Jet2.com | Well organised helpful staff. Travelling alone I felt fully in formed and supported. Thank you. | 5 |
Jet2.com | Well organised in check ins both ways, very smooth and quick. I liked it was no hassle, less burden and stress. | 5 |
Jet2.com | Well organised on ground and in the air. Professional and friendly staff. Good range of snacks and duty free. | 4 |
Jet2.com | Well organised pleasant flight, staff were very good | 4 |
Jet2.com | Well organised pre flight boarding and ready to leave early All staff friendly and welcoming! | 5 |
Jet2.com | Well organised special assistance second to none and your taking us to Benidorm at Christmas with one of your packages to the flash hotel | 5 |
Jet2.com | Well organised trip. Comfortable seats with plenty of legroom even kept kefalonia airport open as.we were running a bit late.Would definately use them again. | 5 |
Jet2.com | Well organised with helpful approachable staff. Every effort seemed to be made to make everything on time . Good app updates. | 5 |
Jet2.com | Well organised! On time! Good flight times! | 5 |
Jet2.com | Well organised, always professional and kept well informed. Thank youWould love jet 2 to fly from Teesside airport as long journey to Leeds Bradford and Newcastle | 5 |
Jet2.com | Well organised, friendly & helpful staff at both ends of our flights. We even had Father Christmas send off at Birmingham Airport. | 5 |
Jet2.com | Well organised, friendly and helpful staff from ground to sky. | 5 |
Jet2.com | Well organised, friendly cabin crew, captains kept us informed, fantastic experience, thank you so much 😊 | 5 |
Jet2.com | Well organised, good communication and boarding from the middle seats first is so sensible. | 5 |
Jet2.com | Well organised, helpful staff, overall good experience | 5 |
Jet2.com | Well organised, on time and pleasant crew. | 5 |
Jet2.com | Well organised, polite well presented, good safe service | 5 |
Jet2.com | Well organised, safe. | 5 |
Jet2.com | Well organised. On time. | 4 |
Jet2.com | Well organised. Polite efficient crew and check in operators. Most importantly on time both ways. | 4 |
Jet2.com | Well organized | 5 |
Air Europa | Well organized boarding by seat rows and friendly ground staff. Cabin crew was professional and friendly but never saw them smiling during the entire flight. Because of the short flight time there was no on board food and drink service, which was fine. PA announcements were very fast and monotonous so you needed full attention to understand. The plane did not have any kind of IFE. In general I was satisfied with the service offered. | 8 |
Jet2.com | Well organized, staff very helpful and all had a smile on there faces, well done, keep up your high standards. | 5 |
EasyJet | Well our suitcases was 0.5cm out and they charged myself and my husband £98, we have been using these suitcases for years and had no problem till now and they say put your suitcases under your seat and guess what every one puts them above in the overhead compartments.I'm absolutely disgusted with the gentleman at the boarding pass desk he thinks he can be nasty, it's like he owns the business, we will be making a formal complaint about this gentleman. | 1 |
Jet2.com | Well over 2 hours late arriving | 2 |
Jet2.com | Well planned & clear instructions in loading passengers back to front (C to A) ensuring a safe and timely manner. | 5 |
Jet2.com | Well pleased with the check in, no queues and straight through security, slight delay on take off, nice smooth flight to fuerteventura. | 5 |
Jet2.com | Well priced flight only tickets and easy to book, helpful staff at airport. Loads better than crappy Ryanair! | 5 |
Jet2.com | Well priced, comfortable and quick service. | 5 |
Jet2.com | Well priced. Plenty of room in my seat, nice and clean, lovely attentive staff and the vegan onion bhaji wrap was amazing. | 5 |
Jet2.com | Well run check in and no delaysHowever pre-ordered inflight food was not up to usual standard | 4 |
Jet2.com | Well run operation, but it is a shame that they will not pay for air bridges, meaning that you have to drag your hand luggage down steps to the tarmac and then back up on to the aircraft. Especially not good in bad weather. | 3 |
Jet2.com | Well staffed at both airports and staff always helpful and friendly | 5 |
Jet2.com | Well staffed at check in area, quick boarding and good service on the plane. Staff are helpful and polite in all areas. Flights were on time (delays are not usually the fault of the airline) and information from flight deck was adequate. Bonus was flight arrived home early. | 5 |
Jet2.com | Well staffed check in desk at both ends. Won't be using Ryanair or EasyJet againFriendly cabin crew too | 5 |
Jet2.com | Well staffed check in no queues unlike other air lines. Lovely polite staff especially in Barcelona . Plane on time and very efficient will use again and again Thank you . | 5 |
Jet2.com | Well staffed, Clear instructions, great Flight Attendants | 5 |
Jet2.com | Well staffed, easy check in and baggage drop. Crew etc and stewards helpful and efficient. Flights to and from Madeira very good. To be recommended. | 5 |
Jet2.com | Well supervised, hassle free check in, super quick on return leg from Malaga. Plenty of smart/personable staff on hand to point us in the right direction.Everything Ryanair isn't, keep up the good work 👠| 5 |
Grupo IAG | Well thank you, BA! Despite the call centre lady who tried, your customer service and more important loyalty to longstanding customers is just awful imo. I have flown with you at least 3 times a year since moving to CA. Today, I tried with Manage my Booking but no luck, after holding for 40 mins, spoke with aforementioned lady. Due to fly from SFO to LHR and then Manchester. Done this many times. Since booking fallen and broken knee cap! Pretty immobilized but need to go to see my first/only grandson and 91 yr old mother. Not making up - promise! So -Can't find me extra leg room spaceNot sure about aisle space seatUpgrade to Premium +2kCost to cancel whole booking - what I paidYou decide! | 2 |
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