Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Well the customer service person was helpful and I got the result I wanted. The only negative was that while waiting I had no information on the length of the wait, so had to sit staring at my computer. Once I was connected to the helpline it was very straight-forward and everything was explained clearly. | 4 |
Jet2.com | Well the pilot was amazing and kept giving regular clear understandable updates. The cabin crew were lovely. The flight was on time. Smashing overall experience. | 5 |
EasyJet | Well there's a reason why these scumbags have a ratin of 1.4! These clowns run a circus not an airline! Do yourselves a favour and pay a bit more for a proper airline or else you will regret it. | 1 |
Ryanair | Well they are certainly not a low cost airline. The £13 per person per flight to sit together, the £26 per bag to add a standard size cabin bag.The assisted disabled lady made to carry her own bag up the stairs to the plane. Flight fr3513.The arguments on board over mother's and children being seated at opposite ends (I accept they didn't pay to sit together but still)Not great. Easy jet and tui definitely cheaper (and a better standard) when you consider the extra costs! | 1 |
EasyJet | Well they got us there and back LGW-MYK, but that's the only positive feedback I can offer. 5/5/22 flight delayed by over an hour once we were all on the plane EZY8155, return EZY 8156 21/5/22. Delayed again once we were in the plane by over an hour, no hand washing facilities on the plane, little refreshments, bags took over 1.5 hours further to arrive. | 1 |
EasyJet | Well they were always good, and fair with their baggage policy. So I would say excellent. But now they just changed their game and charged me £50 to check in my bag at the gate, day light robbery. Too bad. I would like to have given a better review. | 2 |
Ryanair | Well this is a joke £110 to change a name on a flight on way. The flight did not cost this much. The responce is to make a new booking. This is a group weekend away and they have no more sests on the flight. Then it was pay name change or book with someone else. What a joke.... | 1 |
Wizz Air | Well this is the third time this year travelling and having delays just below 2hours so they make sure we cannot claim compensation.This company is totally joke and their employees unexperienced and rude.I will use different company in the future even if I have to travel more between airports. | 1 |
EasyJet | Well to be honest I was surprised.We booked with Tui and didn't realise the flights were with EasyJet.Anyway we booked our seats because the wife needs fronting seats because of her claustrophobia.Then we get the news.Flights cancelled.Anyway Tui sorted new flights the same day which turned out to be cheaper.So first thing booked seats with the new flights.No problem.Tui refunded the difference in price.That came though two days later.Right,I thought what about the money from the seats we booked.Give EasyJet a few days then the fight will start.NO.Money came through without asking.I have to say having read and heard so much bad I was surprised.So when things are done right complement. | 5 |
Ryanair | Well to sit next to my girlfriend its costing us £50 there and back woth ryan air. Dont worry ryan air have assured us its not a money thing its just the system auto allocating you but yet there are seat free next to me and my girlfriend opposite ends of the plane.DONT WORRY PEOPLE ITS NOT A MONEY THING 🙈 i mean if it cost like 20 i wouldnt mind but when its 50 FOR A SEAT LIKE WHAT HOW CAN ANYONE JUSTIFY THAT. | 1 |
Ryanair | Well today's flight 7.55 am from Birmingham to lanzarote was nothing short of amazing the crew were fabulous helpful friendly organised nothing was too much trouble ! First time for me definitely not the last thank you so much for making a stressful time much easier really enjoyed the flight and the great service well dome guys | 5 |
Jet2.com | Well trained and friendly staff throughout. Enjoyable flights, including smooth landings. Lack of transfer buses made take off late. Thank you | 5 |
EasyJet | Well we are allgoing to miss our flight because easyjet haven't got enough staff on check in desks. Been in the queue to drop bags off for 90 mins and probably still 60 mins from front the speed the 2 open desks are working at. Gates Close in 20 minutes. They might be cheap but doesn't help when you can't get on the plane!!!! I couldn't do a zero star so begrudgingly have given them 1. Avoid easy jet like the plague!!!! | 1 |
EasyJet | Well we arrived at Manchester Airport on Monday the 14/August/23 we went through customs then we went to check our luggage in with easyJet to be told by the staff at the baggage handler our flight had been cancelled, we were travelling to copenhagen with a hire car booked there and a accommodation all paid for in advance,this airline EasyJet is absolutely unreliable no customer care we or anyone we know will never use this firm again never. To anyone thinking of booking a flight with this firm forget it. Disgusting way to treat paying customers. | 1 |
Jet2.com | Well we flew on worst day of this year.6th January. But although delayed got to our destination same day. Great airline | 5 |
Jet2.com | Well we missed our flight back, never used boarding passes on my phone before, said we left 10th Oct it also said boarding 23. 50(it didn't say 23.50 9th Oct boarding, 00.20 depart 10th Oct. We were there on 10th at 10pm,no flight till Fri 11th Oct we were told. Sky Express at Heraklio Airport rebooked 2 flights 442 euros, then we had to book in a hotel Astoria near airport till next day, we had a great holiday, I enclose 2 photos of boarding passes and it isn't clear to us when we were supposed to leave, maybe it's cause we're pensioners and we are losing touch with how things work, only been 2 years since we few Jet 2.Never had a problem before, first time we have ever missed our flight.... | 3 |
Jet2.com | Well were delayed on our outbound flight. The pilot was amazing he cqme out of the cabin & explained everything to re the delay & upfront. Amazingly he caught up & we actually arrived early. The pilot even took the time to speak to my grandaughters & explain about the plane.....amazing service. | 5 |
Ryanair | Well what an experience that was! Booked a flight to Faro Airport.To start, our flight was over 2 hours late leaving so as you could imagine all that waiting around at the gates makes you rather hungry/agitated. As soon as we boarded, I ordered a cheese and ham toastie (as I was like Bobby Sands) which I didnt receive until 40 minutes before reaching faro. Let me tell you that it was that hard... you could had put the toastie in a sock a beat the rosary beads out of a preist. I actually felt like doing that with the staff as they where so cheeky. Only good thing about this company is their very hands on and accomating for kids... (but that's not surprising). We eventually landed and I cancelled my flight for the way back as it was the worst ever plane I've been on. Would advise anyone to spend a little more and go with jet 2 just so much better. | 1 |
Turkish Airlines | Well what appalling customer service from you & lastminute.com . Neither of you allow exceptional circumstances refund on mental health grounds. Shame on you especially as this is sooo highlighted now. Neither company showing positive support even with a doctors letter to back you up....disgusted. I as a Customerhave been extremely honest and open, admitted i made an error with honest reasons and yet neither of you can do anything. shocker would it really be hard to refund me £293!! i can maybe change the flights at a cost to me! i don't want to change them i want a refund!hence Gp saying not fit to travel | 1 |
Pegasus Airlines | Well what can I say I am absolutely disgusted with Pegasus I book my flight 10/12/24 to find out a week later that my flight had be cancelled, I had to call them as I was waiting for my boarding ticket as it was not sent to me by email, so when I called them the woman other the phone was very rude and told me that my flight had been cancelled no email no text no nothing, I am still waiting for my money back which is absolutely ridiculous, every time I call they keep asking me ridiculous questions. When did I book my flight? What time? When did the transaction go through, I have sent every bit of proof to them, all I want is my money, I have even contacted my solicitors which will be getting involved now, as a airline you should treat your customers with kindness and respect, thus has put a lot of stress on my pregnancy, you taken my money from my bank there for you should give it back to me,I have had to pay out a lot of money for another ticket in which you should give me compensation for it, | 1 |
Grupo IAG | Well what can I say that hasn't been said before .. online check in didn't work at all , business class boarding non existent as obviously selling priority boarding makes more money, business class larnaca flight ..I would post a picture but with all honesty 2.5 times the price of economy I have two seats next to each other and that's business class or what jokingly is called business class, BA have become worse than Ryanair appaling , sadly I have to fly back with them ! | 1 |
Ryanair | Well what can I say that's not already known publicly? Tomorrow me and my husband were supposed to be going if to Alicante to spend our 20th Wedding Anniversary in Benidorm, this was a trip planned months in advance. Shortly before 2 this afternoon a text from Ryanair saying sorry your flights cancelled, leaving us having to cancel the hotel, transfers, airport parking - it all has a knock on effect and it's a special anniversary to us that we won't forget in a hurry. Ryanair's Excuse this time is the France Air Traffic Controllers going on strike but with EasyJet doing same route twice tomorrow I'm sceptical of this excuse!! Ryanair I'm sure have ruined hundreds of thousands of people's holidays but in their opinion a refund or rescheduled flight is acceptable but this is unacceptable to say the least. I will NEVER use Ryanair again as they can't be trusted and I hope that they go bust but only after I receive my money back!!! Get a heart Mr O'Leary it's not about the money back, it's about the upset you are causing to thousands | 1 |
Grupo AirFrance-KLM | Well what can I say this company never fails to disrupt our holidays. Flew 4 times in 2 year and on 3 occasions delays, denied boarding this time, the 1st at the airport 730 am to check in for a flight at 10.30am, the only 2 to be put on standby {for anyone who doesn't know basically klm can over book their flights by 10%} on this day they estimated that 14 people would not turn up for this flight and sent a smaller aircraft. We we the only 2 out of 90 to not be getting on the flight and had to wait until 535pm for the next plane, finally we got to our destination having lost a whole day of our holiday and even then they outsourced the work to German Airways {who were fantastic} although we were delayed until 6pm. Same. On the way back German Airways again the were brill. I got 2 refundable vouchers which I could use on another ticket or exchange for cash, had to exchange for cash as I can't rely on klm to not be allowed to board another flight incase the work was outsourced and I would be left at the airport again. I was advised by klm what's app to apply for a refund which I clicked the link and started a claim which took 5 weeks may I add only to find out I already had the vouchers which they knew about as I'd sent pictures, then I was advised threw a different link to apply to exchange them for cash, YES APPLY even tho this was promised. Tried to apply led to nothing but problems as it wouldn't accept the information I was giving it and couldn't get hold of some of it due to klm updating the new flight for 5.30pm the 10.30 flight miraculousy disappeared. So I got on what's app for 6hours disputing this and that and they applied for a exchange, a week later I got a email saying they were paying what was promised and to expect it today checked my account nothing. Honest to God this company makes my blood boil, the hoops and loops you have to go to and the stress they cause is beyond a joke considering what was legally promised, and my only option is if. I don't like it do use them if I had an option I wouldn't but as I have no option I suppose I best get used to this company stealing at least a day or 2 off every holiday I book. Finally got told 10-60 days to receive my refund and that it would be refunded the same way I paid so I informed them when I paid klm got their money that day they didn't have to wait for a refund, noone wanted to give me a reference number so. The bank could trace the payment eventually after 3days they settled up | 1 |
Ryanair | Well what can I say, it's budget for a reason! Check and double check your booking prior to confirming, no in fact triple check it. Booked then literally realised my phone auto corrected my sons name to mine, so I'd booked a seat twice. Straight away went to amend my booking and was charged £115 for the pleasure, even though you don't get charged for 3 letters I changed 3 letters but still got charged. What they actually mean is if you mix the letters up. Holiday is ruined before it's started. Let's hope the flight is comfy, as the booking has been bumpy - not holding out much hope though. Should be called rip of air!! | 1 |
Ryanair | Well what can I say..As we had not been able to visit our son for the last two years we had made the effort and had spent Christmas in Ireland with our son and his family. Now for the return. Arrived at Dublin airport for our flight back to the UK and attempted to use the Bag Drop . No good.. Three times it failed. In despair, as neither my wife and I are any good with all this technology, we begged for assistance from a Ryanair employee at the check in desk. After telling us that the reason the bag drop failed was that we had not checked in and that we had fifteen minutes to do it.My wife nearly in tears explained that our son had obviously forgotten to check us in and that we could not understand how to do it. With no hesitation the gentleman went off, to another desk to have words, and then came back to us and took us and our case to the other desk where a young lady proceeded to rectify our problem and check us both in.Problem solved.So polite,so helpful.. Thank you to both of you whoever you are.Thank you Ryanaire. | 4 |
Ryanair | Well what rubbish airline we had a email saying our holiday is cancelled in April and we did a application online for a money refund which is impossible as the website keeps going down, trying to contact someone is impossible,do these people understand that nobody will want to book another holiday or flight with this company!!!! It's bloody disgusting. | 1 |
Grupo IAG | Well what to say a single Business Class flight to JFK from Dublin. Ordinarily I would hate such flights but the price and nature of the Aer Lingus flight was exceptional the cabin crew were dedicated and tended to my every need providing a friendly a fun flight to New York. The seats were very comfortable and I was greeted with champagne upon arrival the inflight entertainment was highly varied with some real classic films as well as many block buster movies and TV shows. The flight departed on time. The only slight drawback currently is the fact the seats do not lie completely flat that being said you still have more than enough room to relax. When I raised this with staff they discussed how their will apparently soon be changes made to put in place those seats that do lie completely flat as other airlines have begun to put them into place. Overall the flight was incredibly relaxing and I would book long haul with Aer Lingus in a heartbeat for flying out of Dublin the service is exceptional and business class was an unforgettable experience. | 10 |
Ryanair | Well where can I start we traveled with RyanAir for a trip to Spain as they was the only company flying there after seeing the bad reviews and the fact we've never flown before with them I was a little disappointed however Ryanair crew on the way out was perfect in every way a during the pandemic they have to deal with some crap from some passengers and they did they dealt with it though perfect flight on the way out.....On the way home was even better I actually loved that flight and I'm a nervous flyer anyway crew was fantastic the flight was so good I actually fell a sleep (AND I NEVER FALL ASLEEP FLYING) we landed 30mins early also on the way back one of our suit cases was heavy Ryanair said not to worry as they could compensate on the hold luggage due to our other suitcases being light anyway i thought I had to pay but I didn't fantastic service from Ryanair very happy with them ðŸ˜ðŸ˜ | 5 |
EasyJet | Well where do I start 6 times I called easyJet waiting more than 3 hrs phone still not answered sent my request for refund in April and June and July for the same flight nothing heard back yet ... the worst airline in history never ever again ... as I write this am callin them. Again 😡😡 | 1 |
Grupo IAG | Well where do I start...BA has gone from the main airline and responsible holiday provider to absolute TRASH!Please read this before booking flights or worse holidays.Basically they cancelled my flight home from Portugal with my children.Via an email whilst on holiday, no help in sorting hotel rooms or pre booked parking or taxi's....left it all to me and wife.This was an atol protected holiday flight plus hotel.All the stress of it out there, Worst Bit! Is there is zero customer service!! You can't talk to anyone it's all online...I waited 6 weeks after submitting claim to be told zero... nothing here.All contact numbers are worse than useless Please Don't Use Them, you have been warned...from a BA executive club member...what a joke! | 1 |
Ryanair | Well where do i start first thing was trip back from teneriff to leeds bradford airport got chicken nuggets chips when received was stone cold had send back to get reheated then for meal deal they had nothing to get a meal deal on the plane i got a half cup of tea and i will never get anything on ryan air agian best advice is get a meal deal in WHSmith's or boots in the airport to take on board the plane then your guaranteed to eat on the plane !! | 1 |
Ryanair | Well where do we start, The booking experience was horrendous, we have been told a number of conflicting information by several people on the phone and also via chat. The girl on the gate had Well where do we start, The booking experience was horrendous, we have been told a number of conflicting information by several people on the phone and also via chat. The girl on the gate had absolutely no clue what she was doing as we had paid extra for a "comfort seat" for our toddler, this seemed to baffle her completely, meaning that we started at the beginning of the queue and as this took a good 10/15 mins to rectify we were nearly last to board not giving us time to settle our son and get his items out for the flight. We were also not informed that we would have to carry our 3 hand baggage cases plus our personal bags and a toddler and pushchair down a huge flight of stairs whilst staff stood and watched us struggle, not one member of staff offered to help, luckily a lady who was on our flight was kind enough to offer assistance as she could also see how incompetent and lazy the staff were. Once boarded the staff werent friendly or welcoming at all, my tray was broken and unusable, Once arriving at Malaga we found that our pushchair was not at the aircraft as we were advised it would be, again the struggle began with luggage and a toddler,,, nobody was around to ask so a wait began to get through passport control just to get the pushchair. I dont know if you understand how difficult it is to keep a 18 month who is incredibly tired and irritable safe and occupied for that time. In the end after 30 mins we decided to walk to the front of queue to speak to someone about how to access our pushchair, luckily they let us and some others ( who had been queuing 2 1/2 hours) through with our children to access our pushchairs ( which should have been at the plane)Our return flight was just as bad... after queuing in an orderly queue as soon as gates were open people began pushing in. This was not marshalled by the staff on the gate who just stood and let it happen ( they were not priority or business as that was a separate queue also) once we got to the gate the lady stuck a tag on our bags and said carry on.. it wasnt until i questioned the tag that she said they were going in the hold. She was very rude and basically said that its the rule... i am aware only the first 90 cases get on.. however had the crowds of people not been allowed to push in, we would have been able to take ours on, this was a huge inconvenience for us as i had spare items for my son which didnt fit in his personal bag. We were left to struggle with the bags to the door of the aircraft. If you are going to inconvenience us by taking them off of us, someone should take them at the gate, not let people continue to struggle with them when they cant even take them on the plane! The final 20 or so people at the back of the queue were allowed to keep their cases? This makes no sense what so ever as we in the middle had ours taken.Also it would appear that there was room on the overhead bins for luggage, these were then empty for the duration of the flight. The only positive on the flight on the way home is that the staff were far friendlier than the first flight. We took off 25 mins late due to the sheer amount of faffing happening.Id like to thank you for making our journey as stressful as possible and you will not be my choice of company to fly with again.Iv given you 1* because it doesn't let me give 0.absolutely no clue what she was doing as we had paid extra for a "comfort seat" for our toddler, this seemed to baffle her completely, meaning that we started at the beginning of the queue and as this took a good 10/15 mins to rectify we were nearly last to board not giving us time to settle our son and get his items out for the flight. We were also not informed that we would have to carry our 3 hand baggage cases plus our personal bags and a toddler and pushchair down a huge flight of stairs whilst staff stood and watched us struggle, not one member of staff offered to help, luckily a lady who was on our flight was kind enough to offer assistance as she could also see how incompetent and lazy the staff were. Once boarded the staff werent friendly or welcoming at all, my tray was broken and unusable, Once arriving at Malaga we found that our pushchair was not at the aircraft as we were advised it would be, again the struggle began with luggage and a toddler,,, nobody was around to ask so a wait began to get through passport control just to get the pushchair. I dont know if you understand how difficult it is to keep a 18 month who is incredibly tired and irritable safe and occupied for that time. In the end after 30 mins we decided to walk to the front of queue to speak to someone about how to access our pushchair, luckily they let us and some others ( who had been queuing 2 1/2 hours) through with our children to access our pushchairs ( which should have been at the plane)Our return flight was just as bad... after queuing in an orderly queue as soon as gates were open people began pushing in. This was not marshalled by the staff on the gate who just stood and let it happen ( they were not priority or business as that was a separate queue also) once we got to the gate the lady stuck a tag on our bags and said carry on.. it wasnt until i questioned the tag that she said they were going in the hold. She was very rude and basically said that its the rule... i am aware only the first 90 cases get on.. however had the crowds of people not been allowed to push in, we would have been able to take ours on, this was a huge inconvenience for us as i had spare items for my son which didnt fit in his personal bag. We were left to struggle with the bags to the door of the aircraft. If you are going to inconvenience us by taking them off of us, someone should take them at the gate, not let people continue to struggle | 1 |
Ryanair | Well where to begin with this S***show of an airline!!!!Had package holiday booked for July 2020 with loveholidays who booked flights via ryanair. Flights were cancelled due to covid in May 2020, we booked the holiday as we was going to a friends wedding so in the July 2020 we requested a flight refund (£400) but moved the remaining package to August 2021 and rebooked flights for another (£400)On December 1st 2020 I received an email from Ryanair saying that the flights for the August 2021 had been cancelled. I was still to receive the 1st flight refund at this point!Due to flights being cancelled again I requested a full refund from the online travel agency for the package but had to apply for another flight refund from Ryanair (£400) so now Ryanair still owed me (£800) due to 2 lots of flights cancellations!I've have now received the 1st lot of flight money after 7months of chasing it up, but the 2nd lot of money Owed is proving tricky!! I've spoke to Ryanair customer services via livechat and on the telephone who keep telling me tho fill in a customer verification form which I've done 3 times and was told to do it once again today and now there is a technical issue with the form so I can't submit it! So I'm still no closer to getting my remaining (£400) which is owed to me.Quick enough in taking your money off you but not so quick in giving it back!!Jet2 have a 2week turnaround in making reimbursements for flight cancellations so why can't Ryanair why does it take 7months +Absolutely shambolic, s***show of an airline that I will never ever use again %@%@=@) | 1 |
Jet2.com | Well you managed to get us home despite zero visibility at Manchester! | 5 |
Jet2.com | Well you wouldent let me fly as id had a small operation even though I am Dietetic, suffer with asthma ,have arthritis, sleep apnea, and perifrol Neuropathy i had to stay in the airport all night i know rules are rules but some are meant to be bent or broken anyway got a flight the next day I didn't suffer many side effects with having no meds but that was no thanks to you and your Nazi personal absolutely disgusting | 1 |
EasyJet | Well your agent, Roslyn was great, picked up the problem and resolved it quickly.Downside was 40 minute wait in the queue to be answered. | 4 |
Jet2.com | Well, Efficiency of JET2 People at EMA very Visible & so helpful, as always.On return Flt onboard the Aircraft G-DRTD the JET2 Air Hostess's were also very good, return journey Andrew & Alicia were very good, sorting meals & very cheerful & had smiles for all.In Funchal JET2 ground people all well organised.Flt out was very good we could hear the Pilots Richard & Joe's commentary clear also. | 5 |
Jet2.com | Well, I had a full row to myself, slept the full flight, thank you jet2 | 5 |
Jet2.com | Well, I have made 3 x roundtrip flights from Newcastle to Jersey this year with Jet2, and I have enjoyed them all. No fuss, on time with great crew and service. Keep up the good work everyone. | 5 |
Ryanair | Well, I think enough people know about Ryan Air's shocking service and terrible flights, but well, they are. Yes they might be cheap, but seriously, spend more and fly Easyjet! | 1 |
Ryanair | Well, I took a carry on bag and was told it wasn't a carry on bag, £46 to take 3 pairs of shorts and 3 t shirts to Spain. Horrendous service from the staff, the flight was no where near full. I'd rather bake me nan's toes in acid than book with Ryanair ever again | 1 |
EasyJet | Well, been sat on the plane for nearly 45 mins, they overfilled the fuel tanks so it spilled out onto the tarnac. Morons. | 1 |
EasyJet | Well, easyjet sent a email say someone will get bck in 24 hours then another email same again. Why can't you ring me and help me out. From the 3rd for January you left me and my wife with no help in Germany. Talk about upsetting and it's NOW the 11th January 🤬🤬🤬 | 1 |
Ryanair | Well, for years I refused to use Ryanair, but there are a few routes that have few/no alternatives. I've always refused to pay for seats, too, and trust that family should be randomly allocated seats together. Apparently not. We've been allocated two separate seats rows apart in the middle, as if to punish us. So, I just paid another £18 just to sit together with a minor on the return flight. Honestly, there should be some bottomline Civil Aviation regulations for this. It's bothering on inhumane. | 1 |
Lufthansa | Well, if you are considering booking with Lufthansa, stop right there! Look somewhere else!! This is my first time booking through them. They have cancelled and rebooked our flights twice now. First time, only changed our flights by one day, no big deal. Second time, changed the departure and arrival city to a city 4 hours from us!! Big deal this time. I have been trying to call them soooo many times, stay on music hold for over an hour, then music stops and not quite sure if I am still on hold or not?? I understand being busy but come one this is absolutely ridiculous!! I have dealt with many airlines, including the low cost ones, and I have NEVER had such a TERRIBLE experience. Lesson learned here. I will probably end up requesting a refund (hopefully it will show up in my bank account some day) and will never ever consider booking with this airline again. One word: RUN! | 1 |
Ryanair | Well, it is a long story. I don't want to waste my time so i will summarize.1. Long wait times before boarding. Line after line.2. Then, the flight staff is late.3. No apologies for the staff being late.4. Airplane is old and not clean.5. This airline is worse than united.6. The flight staff are rude and do not abide by covid health regulations. Would it hurt to find english speaking staff that can actually speak english? ( the staff were spanish with that spanish lisp )Avoid! | 1 |
EasyJet | Well, it was the same as speaking to a robot, so not really an experience. Did not solve the issue and sent me a copy and paste of the message they sent me before and that, by the way, the bot sent too | 1 |
Ryanair | Well, it's only a space taxi, you don't have to like it, as long its cheap;) | 1 |
EasyJet | Well, journey out fine. But on return last Thursday night to Manchester, no luggage. Filled out a delayed baggage claim form. Was given ref number. Trying to trace on portal, but number does not work. Managed to speak to staff member on Friday after 10 minute wait, who told me portal is not working...he managed to trace my claim some other way at his end, but did not know where my baggage is. Now have been waiting 25 for someone to answer phone today..vey frustrated, have no idea if I'll ever see my possessions again...in 50 years of air travel, have had lost luggage three times, was always able to speak to staff and trace it within an hour. So what is going on now? | 1 |
EasyJet | Well, just an update on my last post. I had high hopes of some recognition of Easyjet taking responsibility for their part in our distressing and stressful experience at Luton airport , and had a reply from Ashleigh . However, in spite of explaining how their staff had not dealt with us properly at the Check In desk , they still put all the blame for things going wrong on our shoulders. No wonder fellow passengers are not pleased with the service from Easyjet. Customer sevices are very understanding , but as for admitting their failure , well forget it. Someone at the top needs to read these reviews , and turn things round to a more positive experience. | 1 |
Lufthansa | Well, my wife and I travelled (Business Class) for a friend's wedding recently where our bags were delayed for 3 days mostly due to the complete and utter incompetence of Menzies Aviation.We were forced at no fault of our own to have to purchase clothes just to wear but also clothes last minute for the wedding. So as you do you keep all your receipts and prepare a claim to the airline.We did struggle with emotional and financial duress, so when we submitted the claim we thought we would at least get our money back and an "we are Sorry".So we submitted the claim with literally everything documented and labeled. Lufthansa must have this automated because as soon as we issued it we got an email that it was received and then an email with an insulting less than a third of what we spent amount. We were horrified and didn't know what to do so we felt like we had no choice but to accept it.Lufthansa are a heartless group of people to not even ask any questions regarding the claim, not apologize for the inconvenience nothing for even flying Business class where our luggage was clearly marked priority. Lufthansa's lack of empathy truly shows that the people who fly with them mean absolutely nothing. That is a disgrace if you ask us. Other airlines put their customers first and is shows.As for Lufthansa they have lost a couple who fly frequently to other airlines now. We will be doing our best to never fly LUFTHANSA again. Especially if they cannot even take care of the customers, the ones who keep them in business. | 1 |
Jet2.com | Well, organised, and there was great teamwork. | 5 |
EasyJet | Well, simply F* you Easy Jet.And thank you EU 261/ 2004 rule.Thank you European politicians for protecting the big, and not the small people most of us are.No refund after flight cancellation under "extraordinary circumstances" - Very happy, to say the least, having to pay one more flight ticket, two more hotel nights, more food, transportations and so on.... GREAT !Never again with you. NEVER.And I'll make sure it none of my relatives neither. | 1 |
EasyJet | Well, the experience was not great as the only reason I recontacted easyJet was to obtain a refund which I had already asked for. Most chat sites indicate progress or where you are in the queue. The easyJet system does not. The only reason I wanted the refund is that easyJet allowed me to book a flight and then a week or two later cancelled it. So a poor experience all around really. | 4 |
Turkish Airlines | Well, the flight from Kayseri was supposed to leave at 14:40 but was delayed untill 20:00. Some part of the ventilation system, I think, was not working. They kept us on the plane for the first two hours. Since Istanbul is about an hour and a half of flying time away, it is beyond me why they didn't send a replacement plane, instead of having us waiting around until they managed to fix it. Well, money, obviously. But doesn't bad experiences and bad reviews hurt you longer in the long run!? | 1 |
Grupo IAG | Well, the return flight was cancelled without any explanation! Next we were booked on a flight to a different airport the following day, over 24hrs later!We simply searched for flights and found that a flight was scheduled on the day we were to fly to the airport they were send us to, but only an hour later!We therefore changed the flights arrived into the other airport, paid additional monies to National Express ( very good service - BA could learn!) for transfer, arriving there at 8pm - total disruption 3.5hrs!Claim submitted and told that disruption was not long enough, however they'd be happy to pay back the Nation Express Charges!!! Am I missing something, too right they should and more in my mind as they utterly forget that if we were not inquisitive, it would be a lot more!The moral, is accept an extra 24hrs next time, and submit for a larger cost/disruption fees which could result in £1000's!Sorry, BA you have eternally lost me as a customer due to your awful service and ignorance approach to customers! I truly hope you end up having to fold or go bankrupt as for me you shouldn't get any stars! | 1 |
Grupo AirFrance-KLM | Well, time for an update for my first post about my luggage that KLM lost NOW almost 60 days ago!KLM tried to get out of their obligations as to paying me for my lost luggage and after having spend more than 4 hours on the phone on hold or being transferred through to various "Customer service" departments that could not help.I finally got through to the one person at KLM who was acutally helpful and really put in an effort into helping me...but his work was in vain...the next department that were to pay out my claim for my lost luggage has not managed to do this almost 2 weeks after the promise was made. GREAT JOB, KLM!!!Then KLM tells me to contact Customer Service once again...and again...and again...and nothing happens. They won't give me a confirmation about my luggage is declared as lost and tries to get out of their obligation to pay me my compensation for the luggage they lost.I have spend more than 8 hours!!!! writing e-mail, chatting with "Customer service", waiting on hold to get through and the lies from KLM keeps going! | 1 |
Lufthansa | Well, to say that this particular flight from Frankfurt to Warsaw and back was a disaster would be an enormous exaggeration as I was punctually brought to my target destination, nevertheless I'm not fully satisfied with it. To be honest, it's quite unfair from Lufthansa's side to provide a service similar to a low-cost carrier but to set prices and to advertise themselves as a premium airline. As for now Lufthansa has learned all the "tricks" from the arsenal of an average LCC to limit the options for a passenger and hence to have a possibility to make everything payable, e.g. no included checked luggage (well, that's the only thing I support as many passengers don't need to have and to pay for this option), no free seat selection, a very limited meal service on board (a small bottle of water and one chocolate bar). They even managed to bring a calibrator to the gate and to measure the size of hand luggage and that looked really miserable. What made me especially angry is this "boarding by groups" which means if you randomly get a seat that belongs to "group 5" you will need to wait up to 40 mins in the queue. The announcements about which group is currently boarding are barely hearable so you have to keep your attention and to wait near the gate for quite a long time. Another unpleasant thing that should be avoided was that both times in Frankfurt the aircraft was positioned in the remote corners of the airfield so we had an "exciting" long trip to the plane in a cramped bus. I admit that there could be technical reasons for doing that, but it looks like more "uh, it's just Warsaw, not Zurich or London, the public flying to this destination is not so demanding so we can provide a mediocre service and nobody will complain". When I take a LCC flight I can fully accept all these issues because the low price justifies them, but it's not an excuse for Lufthansa. I have never taken the long-haul LH flights and I can believe that the situation is better there, but on European destinations I consider Lufthansa to be not fully competent and I tend not to choose it in the future. | 6 |
Ryanair | Well, we all know Ryanair, it is not a luxury product and their booking terms are tough. On the otherside you can fly for few euros around Europe.I made a booking today for a flight in over 6 weeks from now and I misclicked the date. I did not notice my mistake till booking was made and the email confirmation in my inbox.Without to much hope I contacted Ryanair customer service some minutes after I finalised the booking, gave all the booking details and I got the change without any fees to the correct date (flight ticket price was the same on both days).I really did expect some additional charges to be applied, but there were none.Well thank you Ryanair for being flexible when your booking situation allows this and when me being quick in contacting you. | 5 |
Ryanair | Well, what a revelation! Ryanair at Bournemouth Airport really excelled with their Assistance personnel. I was travelling to Bergerac on July 9th with my very disabled friend. Our lovely lady whisked us through all the formalities, avoiding all queues and then handed us over to an equally friendly chap. My friend was carefully pushed up to the waiting plane, ahead of everyone and then gently pushed up the ramp where flight staff welcomed us and carefully helped us to manoeuvre my friend into her seat. We received similar treatment in Bergerac, and again on our return flight a week later. Thank you, Ryanair, for ensuring that we received the best possible assistance from such wonderful people. Travelling through airports and on planes can be stressful and daunting for disabled passengers, and their able-bodied companions, but my friend felt very special and cared-for. Well done, Bournemouth and Bergerac Airports. | 5 |
Ryanair | Well, what more could I possibly add?Cancelled our flight but didn't bother emailing us (we checked their website).Couldn't offer a comparable flight until five days later (and then, for that privilege, we were expected to pay another £96); or alternativelywe could take a few planes around Europe and turn a 2.5 hour flight into a 14 hr haul.No ta.Mr O'Leary. Goodbye. You are the Weakest Link. | 1 |
Turkish Airlines | Well, when you fly within Europe to Istanbul, the planes are lovely with lots of space for legs in Economy class. But we just had the worst experience, when we flew from Istanbul to Singapur, and Kuala Lumpur til Istanbul. 11 hours. I never experienced such lack of space for legs and very narrow seats for overnight flights. It is made for tiny Asian people under 160 cm! I Wish the airlines started writing, how much space one has between the seats. This was a terrible surprise and we will avoid flying Turkish Airlines in the future. | 2 |
Ryanair | Well, where do I start?I was to fly from Bristol to Dublin and - out of sheer ignorance of the shietshow that is Ryanair - booked the journey with them.The extras thrown at you in hopes to suck more money out you were annoying, but not infuriating.What was infuriating is the fact that they asked me to check in online with less than a day to do so. No matter, has the actual website worked.I was unable to type in my booking reference and email because they'd gave me the wrong one, or the website was bugged. I was simply not able to check in online. So I go to the desk on the morning of travel to tell them about my situation.I was met with skepticism over my identity first and foremost. Maybe the lady working mistook my nationality (Danish) for my name and thought I was some fellow from India. "Where are you from, sir?" Feck me, can't you read?Well, next up was the fact that I had had no way of getting a hold of my boarding ticket. 55 euros for that, they said. I agreed to do it in the end, but lo and behold. Their crap gear wouldn't take my credit card. They went on to blame my card and asked if it had been working in the UK for the entire time I was here. Sure enough it has, how else would I have survived here for a week?Now, then. I was told to call customer service to have them check me in (for free, to her credit). Would he fine if they actually bothered picking up the phone. I was in queue for thirty minutes before they hung up on me, at which point I was running out of time to get my ticket, never mind through security.So I didn't make the flight. I let them know. And to prove a point that they're shiet, I used my card that supposedly didn't work to buy new tickets with easyJet (which worked perfectly well), and they even let me check in right away.Ryanair saw it all and just wanted me to leave. I told them feck you and sayonara.Avoid at all fecking costs!!! If you want a cheap airline that cares about you as a customer, go easyjet. | 1 |
EasyJet | Well, where to start. On June 02, 2024 our flight was to leave Munich to Milan. We boarded the bus, traveled next to a Easyjet, stayed on the bus for approximately 15min, the we were brought to the terminal and told the flight was canceled. No assistance, explanation or follow-up. Due to recent rains in the area, rail travel was canceled and bus travel was the only alternative to travel from Munich to Stuttgart. Once in Stuttgart, we barely made the flight to Rome. Then on June 09,2024 we were to fly Zurich to Lisbon, Portugal. The departure time was posted last minute, again. We had no assistance by Easyjet, again. No representative from Easyjet to assist with alternative travel plans. No other options were available, considering the short notice given of the cancelation. So, if you are looking to save some $$ on the flight with Easyjet, you will spend it elsewhere during your travels. Motel, alternative transportation, and your time. The trip Munich to Rome cost me 37 hrs of no sleep travel, due to appointments and reservations. The flight from Zurich to Lisbon cost me another 4hr night of sleep and altering my schedule.So, if you fly Easyjet, have a back-up plan in place. I would have given them a -10 stars if it was an option. | 1 |
Ryanair | Well, your expectations aren't very high when you book with Ryanair, (I had no choice due to the time slots involved); then they refuse a refund when the government changes its advice to "not safe to travel to Fuerteventura 3 days before my flight; Guess what - no refund from Ryanair; oh well, at least when I bought the ticket Ryanair said it would wave the re-booking fee of tickets due to COVID-19; unlucky, the small print says we will charge you £100 re-booking fee if you want to make a change within a week of your flight.I was always prepared to pay a small premium to use an alternative to Ryanair. I'm now prepared to pay a hefty premium to never have to fly Ryanair ever again. | 1 |
Wizz Air | Well. Cheap... yes. Disorganised....yes. If you need to go somewhere and don't expect much more travel experience than a local bus service, then go for it. Some tips... if you are a family, pay extra to sit together, there is no guarantee for this type of basic expectation. Only book if the flight is less than 2 hours, you won't enjoy the comfort. Don't expect to put your bag in the overhead lockers. Dont expect they won't be extremely stringent on cabin bag sizes prior to boarding. Don't expect an orderly boarding process. And lastly, don't expect professional cabin crew - expect either total noobs, or one experienced pro with some noobs. | 1 |
Ryanair | Well. Ryanair. What a shower. Cheap fraudsters masquerading as a low cost airline. You can take your flight to Dublin, as we refuse to cancel it. Then spend 14 days quarantined in the airport. But no refund. Covid is just an excuse to screw people over. An absolute disgrace. Get together and put this lot out of business. | 1 |
Jet2.com | Wellorganised with gate information on the boardAlthough plane seats not comfortable | 4 |
Jet2.com | Wellstaffed, efficint and very user friendly | 5 |
Turkish Airlines | Wenn I picked up my suitcase at Frankfurt airport on Oct. 22, 2023, returning from Ankara on a Turkish Airlines flight, I saw golf ball sized holes on 2 corners! As if someone had vandalized my suitcase using a hammer to smash the holes!I filled out a damage report at the airport and sent my claim to the baggage damage service. That was 3 months ago and I have yet to receive a satisfactory compensation, which would be half of the purchase price of approx. 300,- €.I don't understand why Turkish Airlines, which pretends to be one of the world's leading airlines, refuses to follow up on my case in a speedy manner.Damage report CASE ID:2023279864 | 1 |
Norwegian | Went LGW-CPH-KRP with flights on time and acceptable. I was pleasantly surprised by the availability of WiFi on LGW-CPH and it really reminded me of Virgin Atlantic in the soft toned hues used in the low lights during most of the flight. I would fly them again as they seem to be as good as any other low cost carrier. | 7 |
EasyJet | Went SCQ-LGW flight overall was good although it was a little frustrating about their one hand bag rule. Usually I just have a carry-on sized suitcase and my handbag which is about the same size as a purse. Although they said that I would need to put my handbag into my suitcase because "only one piece is allowed" but this woman in front of me had several bags from duty free shops which were quite a bit larger than my handbag yet they said nothing about them to her. Additionally I'm not sure if the seats were not meant to recline or I just couldn't find the switch but I ended up not being able to recline the seat on the flight which was fine for a short flight but for further destinations I think this probably wouldn't be comfortable. | 6 |
Grupo AirFrance-KLM | Went above and beyond getting my daughter and friends home early from Germany during the covid 19 outbreak - great assistance at Schipol, thanks! | 5 |
EasyJet | Went above and beyond to help and solve my problem very impressive, please do flights from Doncaster next year 😀 | 5 |
Ryanair | Went airport Manchester went to board are flight they turned us away said we were late but peaple were still walking on plane didn't take of for over half hour wasn't happy airline Aving to book again today with jet two today. To try save bit of are holiday don't book with them | 1 |
Grupo IAG | Went back to US on an 11.50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things the airline should have a regular maintenance check on to provide more comfort to their customers specially for a long flight. | 5 |
Lufthansa | Went club-class Frankfur to Bengaluru ,India . Excellent attentive comfortable service. Returned economy. Horrible toillts and steward service. | 5 |
Jet2.com | Went exactly as expected, good service, good timing. | 5 |
Jet2.com | Went flight only to Santorini using twilight service to drop of our luggage had also booked assistance well in advance. Arrived early for our flight, went straight to book in with the assistance guy, who obviously didn't like his job, as I have never met such a miserable person who was there to help organised the assistance, he asked if I could manage the aircraft steps which I said I could if I took it slowly, what he forgot to mention that there was no airbridge so more steps to navigate. We waited on the assistance seats in departures but nobody came to collect me so we had to go to gate ourselves. Also on arrival in Santorini no assistance available so have to navigate the crowed bus transport then queued with 2 flights trying to go to passport control, if it hadn't been for airport security guard taking me and my husband to the front of the queue would have been standing for well over 45 minutes, which is not on.I did make a complaint on the assistance line while away to a very nice lady who apologised and noted what I needed for my return journey back to Birmingham , Jet2 in Santorini could have not been more helpful and couldnt do enough for me and also back in Birmingham assistance was in place for me. It was just a shame that the assistance in Birmingham was not put in place properley. | 3 |
Grupo AirFrance-KLM | Went for a trip to Brazil to visit friends and attend a wedding. I didn't receive my suitcase the whole holiday. I tried to contact AF on numerous occasions throughout the holiday to see where my case was, but kept getting told it was in transit or some other nonsense excuse. I never got my suitcase my whole holiday, which meant I had to buy new wedding attire and also a gift. Not to mention everything else I had to buy along the way, taking up time and expenses. I made a claim to AF and they paid me a "goodwill gesture" of £85 which is an absolute insult. The amount of time I spent on the phone or replacing items wouldn't even cover that amount. I am still in dispute with AF and if you're reading this. DO NOT FLY WITH THEM, especially if you have a connecting flight as they are a disgrace when it comes to customer service. | 1 |
Turkish Airlines | Went from Birmingham to Bangkok via Istanbul The flights were bang on time , service and staff and great No real issuesLooks to me all the reviews are regarding compensation , delays missed flights etc a lot a which would be out of any airlines control and if you miss a flight , for whatever reason , sorry but that is your problem not the airline and compensation like any you would need to meet the criteriaI thought they were great | 5 |
SAS | Went from CPH to LHR arriving at the newly reopened terminal 2. Overall it seemed similar to a low cost carrier experience with just a few extras especially since I'm a Star Alliance Gold member. Overall the flight was acceptable without any problems. | 7 |
Lufthansa | Went from Frankfurt til Buenos Aires a fl7ght that takes 13-14 hours.We was suppose to leave at 10 pm , left at 10.30 pm. After one hour they served us a hot meal, that not many said yes to. Then nothing was served before 6.30 am where we got a little yoghurt and a ice cold sandwich and 1 cup tea or coffee. Would have been the other way around | 1 |
EasyJet | Went from LGW-BCN so not so not such a long flight. Flight was delayed but there was no wait for entry into Spain after landing at Barcelona so it wasn't as much of a hassle as normal. Service was okay overall with cabin crew being attentive and available when needed. | 6 |
SAS | Went from Newcastle to Copenhagen with my wife and 5 year old son return on flights managed by Cimber on a CRJ 900 with a 2x2 configuration. Uneventful short hops (1.5 hours) with just enough time for a snack and drink which you have to pay for at Scandinavian prices (quite costly). Flights on time and no issues in regard to boarding or exiting the plane. Would recommend them and would use again especially as they are to put on a route from my local airport which will save the 2.5 hour drive to Newcastle. | 9 |
Ryanair | Went from malaga to manchester after 4 hour flight delay they told me the plane is overbooked, then had to wait another 1hr30 to sort out hotel and taxi and on whats going to happen next, they advised they would compensate 400 euro and give food vouchers for inconvenience, and id receive this in 4 days automatic, 6 days latter they advise it will be 14 working days from now to confirm the payment. Aswell as never got any food vouchers. Had to pay my own taxi back to airport. Blatantly lied to my face about vouchers and the time itd take to get this money just to satisfy you for time being as after going on customer service the people give no f***s about your inconvenience or what you went through. Customer service was very rude and unninterested in anything you have to say or had to go through. Deffo will be choosing east jet or others next time. | 1 |
Ryanair | Went into buy flight said two seats available ,rubbish !!!!Once it was bought it said five availableWhat the F….k is wrong with these people . Treating people like rubbish !!!!Show a bit of decency and respect for people snd you will be respectedRespect the people who support you !!!! | 1 |
Ryanair | Went on Ryanair for a school trip this week…worst flight ever. First of all, such long waiting times! We all had to wait half an hour after all the passengers boarded, flights also got delayed when we came back. Our take of and landing for both flights on Ryanair was also the bumpiest and unsteadiest I have ever been on.On our flight back, we realised that they literally do not tidy the aircraft because my seat had unknown large quantities of brown liquids all over and beneath it. I told a member of staff straight away and they said they would sort it out for me… it was not until the flight was seconds away from taking off that they finally approached me with a few towels for me to clean it all up, myself!! The waiting time for service is too long, our school were one of the first passengers to board and it took them around 20-30 minutes to deliver a few paper towels :(I didn't take pictures of this as I just decided to let it go, but when we went to go pick up our baggage, my suitcase had hard dents and scratches all over it! Now my suitcase may have metal outer layer materials, however on the many flights I have been on with other airlines such as KLM, AirFrance, EasyJet etc, my same metal suitcase has not gotten as many and as deep dents as this time. I would definitely not recommend flying with RyanAir, such a disappointment. | 2 |
EasyJet | Went on a all inclusive and it was dreadful !! Emailed them an tweeted them still no response very poor customer services as well as poor holidays ! | 1 |
EasyJet | Went on a family holiday sept 2023,When boarding my sister was told her passport had expired because the extra months weren't allowed to be used. Fair enough but there could have been a system in place when putting details in when booking to let us know that it wouldn't be accepted.I decided to take her children to Majorca with me. There were lots of tears & was quite heartbreaking to see.The horrible lady at the desk said "right are you boarding the plane or not" while their mum was trying to make sure they had everything in their bags & say goodbye. There wasn't time to sort their bags properly. we had purchased bags for the specified size (under seat) & we had five of them, the lady at the desk chose to pick specifically on my sisters two children saying their bag was too big (yet we all had the same bag) and I had to pay £90 to get them through. They did in fact fit under the seat & we also had 3 people that didn't actually board the plane that day one of which we'd paid for a cabin bag.But I was still charged because they clearly have zero compassion!! Have used those bags without issue after this incident but have since found if you add the cost of baggage to your easyJet flight it's often the same price to fly with BA where cabin bags are included. | 1 |
Grupo IAG | Went on a flight this Wednesday (BA0660) to Cyprus and returned to the UK the next day. Both times were great with service with the same hostesses.Amberine stood out the most, speaking with myself and my mum and making us feel at home and relaxed. Even though our flight was delayed on our return which was exhausting, she made the journey much less stressful and made us smile and laugh just with her friendly atmosphere when serving and checking on everyone. It is very rare for us to remember our hostesses but we won't forget Amberine and very grateful for make a hard journey much easier! | 5 |
EasyJet | Went on a package holiday to Gran Canaria in July 2024. The holiday was missold. Made a complaint when we were there using the online complaints process filling out the form. Got an email reply on the 27th July saying they won't move us hotel and closed the complaint, thankfully we had videos and pictures of the holiday being missold. I had to raise a section 75 with the credit cards. EasyJet challenged and said "I did not give them enough time to investigate the complaint" and they called me and offered me £1000 compo which was not true, yes they called me as I emailed the CEO explaining my concerns and I was going to expose them as my brothers best friend owns LadBible they did not want the bad press as this would affect there reputation. However they did not at any point offer me £1000 compo. Good thing I had the email where they closed my complaint still from the 27th July, hence me raising a section 75 in August. I also thankfully had the call recorded from my end when Grace from easyJet called me as I have an audio cctv security camera on my inside living room window and had the call recorded. American Express denied easyJet's challenge and I got my money back as the holiday was miss-sold under The Consumer Rights Act 2015. I would never ever book a holiday with them and to any one who does, ensure you pay on your credit card as you will be protected if you have any problems. | 1 |
Grupo IAG | Went on a staff ticket to jamaicaOMG what a nightmare, the crew rude and unfriendly, felt bullied, the cabin manager was the worst, he was bullying and very very rude, I was shocked at the way passengers where treated, God help BA, as a staff member I WILL NEVER AGAIN FLY WITH BA, | 1 |
Grupo IAG | Went on an AerLingus customer service call and the Agent Kira from an office in Sofia has helped me beyond amazing, excellent service, quick and clear responses couldn't have asked for a better support. Give him a raise on the spot | 5 |
EasyJet | Went on flight to Dalaman. I stopped by what I can describe as 2 imbecile at the departure gate, with no idea what they are doing. Pulled me aside from my sidebag saying it's too big and it didn't fit into the bag checking device. I panicked and I didn't know what to do even though the side bag wouldve fitted i just had to move some things into to the top. But those two useless mother fockers didnt care and asked my to pay, which I did. Absolutely disgusting and disgraceful airline. | 1 |
Jet2.com | Went on holiday to Azul Beach, Montenegro and on check out at 5.25am, erroneous charges were added to the account for a meal in a restaurant we hadn't had! Hotel staff said that if it wasn't paid we would not be allowed to leave the resort to catch our flight home! No manager was available as it was so early in the morning but they said they would investigate and contact us, surprise, surprise they didn't so we called them and after a £200 plus phone bill, still nothing. Contacted Het2 who have said they will pass comments onto the hotel but basically nothing to do with them and cannot help any further!!!!! They are sending people to a hotel conducting fraudulent activities and it's nothing to do with them! Shame on you Jet2 | 1 |
Jet2.com | Went on holiday to akti palace in kos. Original holiday was for 4 of us at a cost of £6200 for 14 nights all inclusive but we had to upgrade the room which took our holiday cost upto £8264. First night there we had leaking air con unit which we couldn't use as water was leaking all down the internal steps in out hotel room which my daughter nearly fell down. They told us in resort they had downgraded our room as the air con wasn't fixable after 3 attempts of trying to fix this. So we have just has a call off jet 2 that has offered us the insulting amount of £520 for a hotel room we upgraded at just over £2000. We have used jet2 for 9 years now and this is the only problem we have really had but after being let down massively by the in resort team and the hotel customer relations office we will not be booking package holidays again as better do do it ourselves and get it alot cheaper especially when we have no real support there | 1 |
Ryanair | Went on holiday with Ryanair, small carry on case, no problem going outward but had too pay £45 coming home? My 2 friends carrying same size case did not have too pay anything. Very pleased for them, but very confused?? | 1 |
Turkish Airlines | Went on holiday with the Mrs, flew return from Heathrow to Istanbul and caught an internal flight to Antalya in-between while we were out there. Due to Covid we managed to get some seats away from people (empty plane) and the staff were really friendly on board. Planes are standard and decent enough leg room for even me and I'm 6'1. Happy with the service. Only reason I'm not giving it 5 star is the internal flight was rammed. They don't have any social distance measure onboard, the plane was completely full. This bothered me slightly, clearly not enough to not fly but if this bothers you then be warned. | 4 |
Jet2.com | Went on my own. Staff were friendly, helpful and accommodating. | 5 |
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