Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Barcelona to Bristol with easyJet. The bag drop at Barcelona took 50 minutes with only one desk open for non speedy boarding or disabled passengers. Is this to encourage passengers to pay for speedy boarding? The flight itself was on time and the crew were excellent. The pilot gave information about the flight and the service was efficient. | 2 |
Vueling | Barcelona to Brussels. Cancelled flight. Zero information given. Ground staff in Barcelona shockingly unprepared or informed. The service recovery was poor. The staff had no clue what to do. I was embarrassed for them. Someone with info to start re-booking process did arrive but damage done. Do not trust this airline. Cancellations and delays can happen but it is how companies deal with the situation that people remember. Information, information, presence of staff who know what to do! | 1 |
Vueling | Barcelona to Brussels. My flight was cancelled, rescheduled by vueling to the next day. I was told by reps to book a hotel and get a refund online after. I was given 2 taxi vouchers which I was also told to redeem after. Vueling has refused to honor the vouchers or pay for hotel, going against EU regulations. Don't fly this airline. | 1 |
Vueling | Barcelona to Brussels. Worst customer service / information. Flight delayed with no information whatsoever and screens were not even updated. Made all the passengers wonder whether the flight would be cancelled like 2 days prior to our flight. Company to avoid even if it means longer trips. | 1 |
Vueling | Barcelona to Brussels. Worst experience ever. We waited 5 hours for our flight that was delayed because no pilot was assigned to our flight. For a flight planned at 18.30, we finally got information at 21.00, that we will board at 23.00. At 22.30 we receive information that our flight is finally cancelled. After queuing again for 1 hours, I receive a voucher for an hotel located 60kms away from the airport and the city, we wait another 30 mins in front of at least 5 buses (other clients from other flights had been rejected for "overbooking") we arrive at the hotel at 2am, and I am now currently kicked out of the room because of check out time at 10am. I am therefore waiting at the reception for the bus to pick me up at 3pm, so another 5 hours to wait and there is nothing to do here as we are in the middle of no where. And I dont even have a voucher for my lunch, I have to pay myself. This is so scandalous. | 1 |
Wizz Air | Barcelona to Bucharest. The worst service and flight company ever. The flight was delayed with 1 and half hours without any good reason (the weather was good, other flights were on time). The arrival hour should have been at 2am in the night and they landed at 3am. Before boarding, they changed the gate 3 times. Then, also before boarding, they labeled the cabin luggage randomly and by force: I told them that I want to take with me in the cabin and that it was very small luggage, below the maximum limits for cabin luggage. They didn't care and lied that it will not necessary go to drop off, the flight attendant will hold them only if there will be no more space in the cabin. It was a lie because we were among the first to board and they took the luggage to the drop off. The places for luggage in the cabin were almost empty near our seats, so it was only mockery what they did. Besides that we had to wait at 3:30am half an hour for the luggage. Another problem is that the space in the seat is too small. I have 1.7 meters height and I stood with my knees stuck in the front seat. I cannot imagine how taller persons can fly 3 hours in that tiny place. Conclusion: never, ever flight with this joke of company, they have the absolute worst service I ever experienced. You better pay a little bit extra money and fly with another company, but do not make the mistake to fly with Wizz Air. | 1 |
Vueling | Barcelona to Cardiff. Have flown at least six times with Vueling this year and they have been adequate. Their seats are without doubt not the most comfortable and their time keeping leaves something to be desired (Company motto "If you're half hour late you're early). However they have delivered us to our destination and got us back home within reasonable times so no real complaints The big problem is that they have now abandoned flights from CWL to BCN next year so no further Vueling flights for us which is a great shame. I hope they review the situation for 2020 and reinstate flights from CWL to BCN. | 7 |
Eurowings | Barcelona to Cologne. The flight stopped in Toulouse as a passenger was feeling bad. The paramedics were waiting for us but the passenger left the plane walking. So the paramedics asked question about our stopping. They left after 15 minutes but we stayed 2 hours on the tarmac for no reason before taking off to complete the journey. No power in the plane to charge phones. We arrived in cologne at 1AM and the airport was closed. | 1 |
Vueling | Barcelona to Copenhagen with A321. Aircraft ready on the tarmak and first bus with about 50% of passenger left from gate in good time. We had seats on row 6 so we were told to wait to next bus. After 20 minutes all passengers from first bus came back. No explanation from Vueling. After a while I succeed to get information they changed the aircraft from A321 to a A320. After a while we all passenger who got a seat were sitting in the plane 2.20 pm, a 1 hour delay. The pilot inform us that we lost the slot departure time and we had to wait for a while, probably one hour. We were waiting in the aircraft and exactly at 3.20 pm the pilot turn on the engines and informed the staff that we were going to leave! Arrived at CPH 6.10 pm, about 100 minutes late. I got information from a flight attendant during the flight who said our A321 had been taken to another destination. So when flying with Vueling even if your aircraft arrives in good time time to your departure airport, even if the aircraft is in good shape etc, it does not mean that you flight will depart in time. | 2 |
Vueling | Barcelona to Copenhagen. Terrible airline. We arrived at the airport more than an hour before a short flight. We asked Vueling agent where to go for check in to the flight and gave her departure time and destination she directed us to a long line of people checking into a different flight. We asked her if this is the correct line and if we had enough time to check in and board she said yes. When I got to the ticket counter the agent said that the flight closed 2 minutes ago although it was still 50 minutes until Boarding time. She said we should have been directed to the last minute line to check in on time. When we asked why the first agent directed us to the wrong line they simply said they don’t know and don’t care. They did not let us on the flight over 2 minutes after directing us to the wrong line. They do this on purpose to sell more flights. Beware of this trick they will delay you on purpose to make you miss your flight. Not to mention the next Vueling flight I purchased was delayed by several hours and so they did not clean or restock the plane for the next flight, there was trash everywhere and no food and beverages available because they did not restock. | 1 |
Vueling | Barcelona to Dublin. Vueling cancelled my flight due to COVID19. I eventually contacted an agent who said I would receive a full refund in 8 weeks. 4 hours later, I receive an e-mail saying that my refund claim has been rejected and I will not receive a refund. | 1 |
Vueling | Barcelona to Dubrovnik. So many hidden charges, including 25 euros to sit next to spouse! Keep reading. Online booked flight, didn't mention extra charge I was hit with upon submitting my payment (sitting next to my spouse, early cancelation option, luggage). In the end it cost some 150 euros extra. Return trip day - I had to pay 50 euros to bring my luggage back home, plus they said it was 2 kg overweight - it's 25 Euros more. Also during over a 2 hrs flight you don't even get water or coffee. Everything you want you need to buy. A cold, stale sandwich is 12 euros. Other prices are set accordingly. I will never ever fly with Vueling Airlines again. Generally, be prepared to spend much more than you initially thought if you want to receive things that are included at other airlines (1 piece of luggage, some beverage, snacks. Also be prepared for sitting away from the person you fly with if you don't purchase that option!). | 1 |
Vueling | Barcelona to Edinburgh. Long delays on both outward and return journeys No food or drink available on board outward journey Extremely uncomfortable seats. My luggage was lost on return journey and I was given a number to contact. This was a call centre where every day they told me my luggage had been traced and waiting to be put on a flight. After 2 weeks phoning someone told me that it probably hadn't been traced and they couldn't do anything. Every number or e mail I contacted gave me an automated response which told me to contact the lost luggage. The lost luggage number also told me they couldn't help. After looking at their Facebook page I discovered every day numerous complaints the same as mine going back for years, so obviously nothing is being done about them. | 1 |
Vueling | Barcelona to Edinburgh. Whole operation from start to finish was a shambles. Flight took off 45 minutes late, only after queuing for 30 minutes to get on the plane as staff were tagging other people's hand luggage at the front door to go in the hold. By the time I boarded there was no overhead luggage space anyway so I had to fit my backpack under the seat in front. After landing we could only disembark using the front entrance so had to wait another 15 minutes for everyone in front to get off. Earlier in the day I decided I would wait until on the aircraft to have something to eat. Trolley service did not reach me until we had been in flight for 2 hours (this is on a 2h 20min flight) by which time I was told the hot food was "finished" and I only had the choice of snacks. Decided against buying anything - maybe a blessing in disguise as the food menu is eye-wateringly expensive. A thank you to the pilot for their duty in getting me home is perhaps the only praise I would give this airline. | 2 |
Vueling | Barcelona to Faro. Flights booked through Iberia in partnership with Vueling Airlines. Four of us flew from Barcelona to Faro for a wedding. We arrived at the airport two and a half hours prior to boarding. Flight was on time. Arrived in Faro to discover two of the four checked bags did not arrive in Faro. Queue behind us at the lost luggage counter indicated at least 10 bags did not make the flight. Vueling made no attempt to resolve the matter. All communications were redirected to their website. Website was useless with no change in status for six days. Status simply said: search for bags underway. We had no idea if they even knew where our bags were. We contacted Iberia Airlines, since we booked our flights through them, only to be referred back to Vueling. In hindsight we believe our luggage just sat at the Barcelona airport until the next Vueling direct flight to Faro (they fly there twice a week). Rather than get our bags to us quickly, they let us go without clothes, shoes, toiletries, etc. for the rest of our trip (6 days), delivering our bags to Faro the day after we left for home. Our luggage finally arrived at our final destination 11 days later and we had to go to the airport to pick them up because Vueling’s airline partner refused to deliver them. To be clear, the only reason we have our luggage today is because of the helpful people in lost luggage at Faro Airport. Vueling has done little to nothing to communicate or help. They really don’t care. We had to go out and buy things to wear to the wedding and for the balance of our trip. Vueling is now dodging reimbursement for these items. It’s simple — If you don’t want to reimburse us Vueling, don’t take 11 days to return our possessions. We understand lost luggage happens. What we do not understand is Vueling’s appalling apathy. Vueling could have quickly put our bags on another carrier’s flight to Faro. They did not. Vueling could have sent our luggage (and the eight other customers’ bags) to Faro Airport via a courier such as DHL. They did not. Vueling could have hired a driver to transport the all of the missed suitcases to Faro. They did not. Vueling could have contacted us with options. They did not. We are still awaiting reimbursement for our expenses and expect it to be a painful process. Vueling avoids contact with customers in order to sidestep accountability. It makes us question their attitudes toward all aspects of their business to include flight safety. Our recommendation — Choose another airline.  | 2 |
Vueling | Barcelona to Fez round trip on Vueling Airlines. Both flights on time and smooth. On the Barcelona to Fez route captain gave inflight information in Spanish, French and English. Like the "Hasta Luego" with a French accent. New aircraft and clean on both routes. Flight attendants friendly and efficient. Very positive experience (first time on Vueling) and a fairly decent value proposition when compared to the price paid for what remains a non mainstream destination. Like other low-frills airlines, no inflight information provided on screen. Would love to have a bit of extra legroom. | 8 |
Vueling | Barcelona to Florence. Worst experience with an airline. Booked this flight with my wife for our honeymoon - we were bumped from the flight because the airline overbooked (intentionally) - and were moved to the flight the following morning. We were not told we would be bumped from our flight until we were at the gate and ready to board. To make matters worse, they offered to arrange a hotel room for us for the night - however, the hotel was an hour away (even though Barcelona airport has a connected hotel), and the ride to the hotel provided to us was a bus that had broken air conditioning. We had to cancel a wine tour in Florence (non-refundable), and pay for one night’s stay in Florence which we didn’t even use. In many ways, Vueling ruined an entire part of our honeymoon. The most insulting part? When I told their customer service rep at the gate that this was my honeymoon and I would appreciate any help she could give to get me on a flight that day, I was told “it’s not my problem.†I will never use this airline again, and I strongly suggest people consider taking legal actions against them if they experience the same unethical booking practices that I encountered. | 1 |
Lufthansa | Barcelona to Frankfurt with Lufthansa. Very good and attentive service considering the short duration of the flight (less than 2 hours). But what really beat everything was the nice announcement of the Co-Pilot welcoming the Swiss guest on board while traversing the Alps. Although he originated from Berne whereas my roots are in Luzern, I very much appreciated the gesture and the friendly talk we had. A truly special experience. | 9 |
Vueling | Barcelona to Gatwick 6th JuneFlight delayed by over 7 hours and blamed on the weather. Meanwhile every other airline we're taking off and arriving. Is the weather a non compensation excuse. | 1 |
Vueling | Barcelona to Gatwick and we were delayed for a total of 7 hours due to issues with our first aircraft. We disembarked the aircraft after an initial delay of almost 2 hours due to a funny smell on board and concerns with the safety of the aircraft. We were then left confused in the airport with no clue where to go. Eventually, we boarded the plane again only to wait even longer before being told the problem was not fixed and we needed to wait for maintenance again. Finally, a decision was made that we needed to take another aircraft. We waited and finally, the buses came to transport us to another plane. We waited in the claustrophobic bus like sardines and were not even allowed out for a while before finally being able to board our old shabby looking "new" aircraft. The staff could not care less and were of very little help throughout the whole experience, we were more of a nuisance to them than anything else. No free food was given for the whole delay. I had to pay for my food still! We were also denied the cover of our hotels even though the flight was more than 5 hours delayed. We were handed out claim forms stating our right to compensation of 250 euros. We were also told our transport costs home e.g. taxi rides home would be covered by Vueling as our arrival time was 2:30 am instead of 8:30 pm! I claimed for compensation as we were even given forms for this but I have already been denied by Vueling. I would not recommend this airline and will never fly with them again. | 1 |
Vueling | Barcelona to Gatwick. Absolutely a disaster airline. Took 100 euros for our 2 bags and didn't refund it as the flight was cancelled. Took all day to let the passengers know that Gatwick airport was closed and didn't offer an alternate route to London except to passengers that jumped up and down and made a lot of noise. We could not understand their English very well and finally a bloke came out at around 5 p.m. and said we could stay the night in Barcelona at their expense. We spent another 3 to 4 hours in a line before being sent to a bus area (no toilets) where there were 4 or 5 coaches but not ones that we could catch. Waited outside in the cold for about 2 hours before a coach pulled up and then it was bedlam. Every man for himself to get his bag on and a seat on the bus. Finally booked into the hotel about 10 p. m. and then up at 4.30 a.m. to get a taxi that we paid for to the airport to get a flight to England with another airline. Absolutely hopeless airline too scared to be honest with it's passengers. | 2 |
Vueling | Barcelona to Gatwick. After losing my luggage and then finding it and delivering it days later they refuse to compensate me for any money I spent on clothes and necessities until my bag was delivered. I sent Vueling all required documents to properly file for compensation over 2.5 weeks ago. Now Vueling states that my luggage was returned within their 24 window in which no compensation issued. | 1 |
Vueling | Barcelona to Gatwick. Delayed 4.5 hours and denied EU compensation. Our flight was scheduled to depart from Barcelona on at 19:40pm, everyone was told to start going through the boarding gate, we went down and on to the transfer bus, however we all locked on the crowded bus in 30 degree heat for 30 mins before heading out to the tarmac, then waited outside the plane in the bus for another 15 mins not knowing what was happening. Finally after 45 mins of sweating and crammed like sardines on the bus we were told we'd be heading back to the boarding gate as the plane was 'not okay to fly, there is an error'. We were also told there was another plane ready to take us to London. We got back inside the terminal and were told to go through security again, then had to sit and wait on the airport floor for hours and hours until another plane arrived. During the 4.5 hours of waiting, customers were barely told any information, we were finally given a sandwich and drink voucher and issued compensation claim information. In the end the flight was delayed and did not arrive at London Gatwick until 01:05 meaning it was 4.5 hrs late. We filled in a claim compensation form for €250 per passenger, due to the fact that the scheduled length of the flight was 1,140kms. This compensation is per delayed passenger in our party, resulting in a total of €500. However we were denied compensation, Vueling claimed the ' delay was caused by extraordinary circumstances' but refused to explain to us what that circumstance was, which they are required to do by law. We have contacted them numerous times for explanation but heard the same robotic response. | 1 |
Vueling | Barcelona to Gatwick. Horrible experience on multiple fronts. We tried to check in online the day before and check in wasn’t working. We tried to self check in at the airport and that wasn’t working. We waited in line only to find that we had no seats. Our flight was overbooked and 15 people were bumped to the next flight - 6 hours later. We were given conflicting information from 3 different customer service representatives related to getting our refund and where to get tickets for the next flight. even more infuriating - the staff were not even apologetic. Horrible experience for many reasons will not fly again. | 1 |
EasyJet | Barcelona to Gatwick. My flight experience with easyJet was the most frustrating experience of my life. The people were not friendly both on and off the aircraft. They forced me to check my carry-on size bag for 60 euros, and the flight departed over an hour late. I would not recommend this airline to anyone, no matter how cheap it is. Save your money, and don’t ever fly easyJet. | 1 |
Vueling | Barcelona to Gatwick. My son has a severe nut allergy and despite telling four different cabin crew staff of this as soon as we boarded, it took over an hour for the cabin crew to announce this.(The flight was delayed for some time and the aircraft doors were sealed. The reason it took so long to announce this was 'they were making sure that the passengers were comfortable and dealing with luggage on the overhead lockers' I am so thankful that passengers did not bring their own peanut based food on board and start to consume them whilst waiting to take off as this would have been life threatening to my 13 yr old) After finally announcing that a passenger had a nut allergy. They then continued to sell nut based products. A very kind Spanish speaking passenger attempted to explain to the crew the dangers of my son going into Anaphylaxis. Once again all the cabin crew seemed oblivious of this medical condition and were not at all concerned I tried in vain to show the cabin crew what was written down in there own flight magazine but they still couldn't comprehend the seriousness of the situation. After a huge amount of heated discussion and some time into the flight all food service was cancelled. Vueling need to train their staff better and take the possible threat more seriously before we fly with them again | 1 |
Vueling | Barcelona to Gatwick. Our flight got delayed approximately 5 hours. When the plane arrived (almost 6pm), they had sold more tickets than there were seats, and we could not board. No one told us anything for the 5 hours we were waiting for the plane to arrive. If we would have known there were not enough seats, I would have looked for another option. but they didn't and they left around 30 passengers without boarding. They gave us a boarding pass for the next available plane which was delayed 3 HOURS. We ended up arriving in London at around 11:30PM, I was supposed to catch a plane at 5:00pm to Boston which I obviously lost. Vueling didnt offer to pay anything. Not only that- but since we couldn't board our plane due to overbooking, the EU law states that the airline has to pay 250Euros. Three weeks after the incident, I have not received this. They have sent me emails in Spanish, English, and in French (I dont speak french). I reply to the emails and they send me the same email in another language. | 1 |
Norwegian | Barcelona to Gatwick. The crew on the flight was lovely. The seats were also very comfortable and made my flight very smooth and quick. That was something I did notice though, the screens didn’t came down this time for some reason. Also, the safety demo used to be played on the screens and today it was the crew making the safety demo. | 9 |
Vueling | Barcelona to Gatwick. Very rude staff at the checkin counter. Horrible service. We received two emails that the flight was delayed for 2 hours and we therefore arrived at the airport later than we originally planned. At the checkin, we were blamed for arriving late, and were refused to check in our luggage. Did not waste time to argue. Never using again. | 1 |
Vueling | Barcelona to Gatwick. Vueling Airlines is an absolute disgrace. As a customer you may get delays, seat overbooking (+10 seats) or a last minute cancelation. These are accompanied by a shocking lack of communication and customer service. So, if you don't want your travel plans ruined then pay a little extra and fly with a more reputable airline. | 1 |
EasyJet | Barcelona to Gatwick. We are done with Easyjet once and for all!! Easyjet used to be an okay choice if the low price justified dealing with all the discomfort from the messy boarding procedures, to the constant in-flight announcements, uncomfortable seating, and generally poor service. We were even okay to accept the occasional slight delay in the past. But this year Easyjet has topped themselves: 100% of the flights we took with them this year (so far about 6, incl. return flights) were late. The latest one back from Barcelona was delayed by almost 4 hours. Instead of arriving back in Gatwick at 22:55 we arrived after 2am. With no more train services running we had to arrange a taxi for £95 to get home where we eventually arrived at 3am. Still in dispute with them over compensation for the delay and the transportation charges. This is the final nail in the coffin - we will never fly Easyjet again. | 1 |
Vueling | Barcelona to Gatwick. When I checked in online, the system apparently did not save my seat selection. I tried calling the customer service line and could not get through. When I checked in at the airport, I found out they assigned me a seat in the 2nd to last row, which I was very unhappy with. On the flight, they didn’t provide meal service to the last 5 rows due to the descent. This was a 2 hour and 20 minute flight. There should have been plenty of time to serve all of us. They didn’t even tell us we would not be served, just rolled the cart to the back. Very poor customer service experience. | 4 |
EasyJet | Barcelona to Geneva. Flight canceled and mediocre accommodation offered over 40 minutes away from the airport (by cab, which you had to pay yourself). Very poor customer service. Would never recommend this airline. | 3 |
Vueling | Barcelona to Geneva. Never fly with this airline. Such a horrible service from check in to boarding. We are now on the plane for nearly two hours with no explanation. I think they are trying to fix something but nobody knows when this is going to end. I will not recommend this airline. | 1 |
Vueling | Barcelona to Geneva. Our flight was last minute cancelled on May 13th, and we received a relocated flight for May 17th only. We were blocked in Barcelona with no possibilities to come back earlier for our jobs. No possibility as well to request for a claim on Vueling Airlines web site, as we had to rent a car for our trip back, that costs us more than 1'000 euros. Never this airline again. | 2 |
EasyJet | Barcelona to Geneva. The most unpleasant crew members when boarding the plane. Forced us to put our hand luggage in the hold, even when explaining to them we had a tight time to catch the connexion. The worse was there was plenty of place in the cabin and the flight was delayed. | 1 |
Vueling | Barcelona to Granada with Vueling. Extremely poor Check in, the process was very messy and disorganized. Took almost 45 min to check in. Boarding gate was supposed to open at 10.10am and flight was supposed to depart at 10.45am but at 10.50am staff announced the plane wasn't ready and would update in 30mins however at 11.35am there was still no news. When asked the staff were extremely rude and unfriendly. They insisted they knew nothing. Why work here then? | 1 |
Vueling | Barcelona to Granada with Vueling. Our on-line check in was easy, baggage check in at Barcelona airport was a piece of cake and customer service staff were friendly, courteous and efficient. Boarding was a breeze, flight was smooth, with the cabin crew courteous and service oriented. There was no hassle with our experience flying Vueling and would definitely fly them again. | 8 |
Grupo AirFrance-KLM | Barcelona to Guangzhou via Paris CDG with Air France. Flying with European airlines is not as exciting as Asian carriers. Nevertheless my overall experience with Air France has been quite good so far. I fly quite often from Europe to Asia and Air France offers a great choice of convenient flights from CDG with short connections. I find the crew of most flights kind and professional, the premium economy seats are quite comfortable, the app for check in is excellent from my point of view and onboard entertainment offers a wide choice of movies. Food is quite good (for airline standards) and the wine always superb of course. | 8 |
Lufthansa | Barcelona to Houston via Frankfurt. My Lufthansa flight from Barcelona to Frankfurt in May was delayed and I was not able to take the connecting Lufthansa flight from Frankfurt to Houston on my pre-booked Premium Economy class. Lufthansa asked me to change the flight and rebooked me other flight with economy class. I had no choice but took it. By doing that, I lost the privilege of the services of Premium Economy and reduced flyer program points. I purchased the more expensive Premium Economy ticket with Lufthansa and was downgraded to a less expensive economy class. After the trip, I contacted Lufthansa and they refused any compensation associated with this trip. This is an extremely bad experience with Lufthansa. It is not worth the money to purchase Premium Economy Class since you spend the money but you may not be able to have the services of Premium Economy Class when there is a delay in flight that is not your fault. | 1 |
Vueling | Barcelona to Ibiza return. Fine for a short flight. Clean plane and comfortable seats although leg room limited - managed to book an exit row seat on return which helped. Boarding chaotic and passengers carried more than the 10kg hand luggage which wasn't controlled and led to storage issues. Both flights arrived early. A good budget airline experience overall. | 8 |
Vueling | Barcelona to Ibiza. Poor is an understatement! My buddy and I were backpacking through Europe and rather than do the train, we decided to fly country to country. The cost was the deciding factor: $200 for all of the flights versus $2,000 for the train. I now know why!! We took a Vueling flight from Amsterdam to Paris. They voluntarily asked for people to check their bags. My buddy and I checked our bags voluntarily. We arrived in Paris and couldn't locate our bags. As I waited in the long line to file a complaint about losing our bags, my buddy checked another baggage claim and sure enough there they were. After that, my bags stayed with me. Until we flew Barcelona to Ibiza. My backpack fitted in the overhead compartment not to take too much room up. The gate agent said I had to check my bag, even though it fit on the same model of airplane the prior three flights or I couldn't take the flight. | 1 |
Lufthansa | Barcelona to Istanbul via Frankfurt return. Went in cautiously optimistic, left disappointed. There are just far too many unacceptable flaws in the product and the process, where I certainly wouldn't repeat this trip. I thought all crews were professional and capable and the food was better than average. On the negative side, none of the seats were comfortable. They are economy seats with the middle seat free, but in no way compare to overseas business class. There is no in seat power , no IFE. If AA and others can retrofit aircraft with IFE, wifi and power, Lufthansa can do the same but they have not. The Frankfurt hub of LH and this is the real deal killer. I have not experienced a hub quite this bad in years. It's poorly designed, requires extremely long and awkward walks and transits between terminals, poor signage, massive queues, inadequate staffing, incompetent and rude security and border police personnel. Lufthansa makes zero attempt to help premium passengers through any of these diabolical queues. The highlight of the trip was the Turkish Airlines business class lounge at the new IST airport which is a show stopper and best in class. | 3 |
Pegasus Airlines | Barcelona to Istanbul with Pegasus Airlines and everything went smoothly. Cabin staff were nice, aircraft was modern, ground staff were ok (they could smile a bit more). Their website is easy to navigate, and add on extras if you wish. Plane left a tad late, but i didn't mind as I wasn't in much of a hurry. Captain communicated on how the flight is going. | 6 |
Vueling | Barcelona to Jerez. Aircraft condition was good, very nice staff, a little delay of 5 minutes, cheap, good food. The flight was very soft, no turbulence and we don’t butter the bread at the landing. | 8 |
Vueling | Barcelona to Kyiv. Booked my flight with Vueling company three weeks before departure. My credit card was charged, confirmation email received. Four days prior departure I tried to check in, but received an error message. After a few attempts to my shock I came to find out that my booking was canceled with no notification sent to me! No email of cancellation notification was sent, but I keep receiving their add/news emails. Vueling customer service is unresponsive, no one answers neither phone calls, nor online chat. There is only three days left before my scheduled flight, and no way to contact Vueling to find out what is going on! Needless to say that all my travel plans are tight up to this flight! Literally the worst flight experience ever!! Don’t understand why they are still on the market. Have no words to express my feelings | 1 |
Vueling | Barcelona to Lisbon. Worst airline and customer service ever, after a 5 hour delayed flight they take absolutely no responsibility, though they have to compensate customers for delayed / cancelled flights, they hide behind extraordinary circumstances excuse. We were already on the plane when they announced the flight had been cancelled, because they had no crew available to operate the flight, unprofessional to say the least. Lost many hours complaining to their customer service, and all I get is copy/paste replies, completely ignoring the content of my messages. | 1 |
Norwegian | Barcelona to Los Angeles via Stockholm and Norwegian offers excellent value for the money. The aircraft was very clean and appeared new. The cabin crew all spoke excellent English and the accommodation was great. We have flown this airline for a couple of years now visiting family in Europe, and the service has been great. Keep in mind inside Europe this airline like most others, and does not offer business class but for international travel it does. | 8 |
Grupo IAG | Barcelona to Los Angeles. I was very impressed with Level. We flew to Barcelona on Norwegian and returned on Level. I think that they really got things right with Level. The flight was on-time. The cabin crew was friendly, elegantly dressed and service was excellent. As the result of a recent fall I have a fractured disk and the gate agent went out of his way to find a seat with more legroom and did not charge me although I would have been happy to pay for the upgrade. We did not order the meal service because the a la carte menu was excellent and fairly priced. In-flight entertainment was very good as well. The only negative I can think of for this flight was that the one hour of wifi that I ordered went down after 15 minutes so I will try to get a refund. Baggage handling was excellent. I will fly Level again next year as we hope to go back to Spain to visit family and I will recommend the airline to our friends and family in that country. | 10 |
Norwegian | Barcelona to Los Angeles. Our flight was due to arrive in LAX at 9:15 pm. We arrived at the gate at two minutes after midnight. The plane that we took was delayed getting to Barcelona. Food service consisted of a tiny chicken dinner with a salad and a mini muffin with no other entree choice and a later light snack of a sandwich. | 4 |
Grupo IAG | Barcelona to Los Angeles. The first time I was ignored the entire flight. They will not serve you a glass of water unless you buy it. Every item you wanted or needed had to be bought at outrages prices including blankets, headsets, water, coffee and so on. They used Iberia airplane with minimal leg room. The crew service was terrible. The cost of each baggage checked in $50. To get to the airplane in Barcelona we had to ride a very crowded bus, and boarding process was very unorganized. Would not recommend this airline. | 1 |
Vueling | Barcelona to Luton. Basically same problem as what had been written below. 2 hours delay, no announcement. Fly for 5 mins and turn back because the plane “hit a birdâ€. After 30 mins, flight got cancelled. No one to give instruction on where to go and what to do next. We went to queue up at 3 different places and eventually was given a flight to Gatwick! I parked my car at Luton. Poor communication and bad management. Avoid at all cost. | 1 |
EasyJet | Barcelona to Luton. I just had the most unpleasant experience at the boarding gate M06 at Barcelona terminal 2C when ground staff asked only me out of tens of people carrying massive shopping bags, hand bags and hand luggage to put my tiny handbag into my hand luggage (note the tiny handbag I was carrying!) and even asked me to come out of the queue! Luckily a colleague of hers arrived and he scanned my boarding pass! What a nightmare! | 3 |
Vueling | Barcelona to Lyon, and they seated my partner and I on opposite ends of the plane and then expected us to pay a fee to be sat together!! Then when we board the plane we see that there are plenty of space seats together. I understand it's a low cost airline but that's a pretty cynical way to make money and leaves you feeling swindled. Shows Vueling have a total contempt for their customers. | 1 |
Vueling | Barcelona to Madrid the flight was supposed to leave at 2045 and was delayed with no clear reason and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning and the only reason they gave was 'this is a low cost airline what else can you expect'. The price was lower than other airlines but wasn't cheap. | 1 |
Vueling | Barcelona to Madrid. Flight starts boarding late. Then two attendants block the jet way making passengers check their carry-on bags. I was back packing so ignored me but had to wait while they processed people. With the jetway heating stuck on full blast, no fun. So flight left gate. Was a full flight and they could have done all the carry on bag checking earlier in the gate area. They wonder why fly runs late. Only flown them a few times but based on my 4 or 5 flights, they seem to be late. | 3 |
Iberia | Barcelona to Madrid. Shockingly poor business class product. An economy class seat at three times the price in exchange for a guaranteed empty middle seat. Lunch consisted of a tuna salad sandwich wrapped in a plastic package, which looked awful and tasted worse. Aircraft old and shabby, no IFE, no power or WiFi and shuttle gates at far end of A concourse in BCN. You simply could not of dreamed up a worse combination on this key route. Do yourself a huge favour and take the AVE fast train. So much more civilised on so many levels and such a better experience and value. | 2 |
Iberia | Barcelona to Madrid. We left 7 mins late, as I was group 4, because I am not a frequent flyer was forced to board late and my suitcase was put in the hold. They didn’t care, but once inside the plane I saw plenty of space on the overhead compartment and many people after me boarding with their case. Attendants treated me badly as when I asked why they didn’t even answer me. | 1 |
Vueling | Barcelona to Manchester. I booked business class with Iberia, on arrival everything looked fine until I got my boarding tickets that did not now have business class on but ‘fast track’ - this is exactly what it says on the tin, you get to jump a few small queues. I got on the plane to find out that business class with Vueling means extra leg room which I could get on any flight for £10 extra charge! I am outraged I could have saved over half of the plane ticket by simply getting a normal flight and then adding extra leg room. This is a disgrace never use Vueling. | 2 |
Vueling | Barcelona to Manchester. I paid for priority boarding and paid extra to selected a better seat and to use the VIP lounge on Departure from Barcelona back to Manchester - also paid for cancellation insurance. Waste of money on all accounts as Vueling staff didn't seem to care where anybody sat on the plane and I didn't get the seat or one like it that i had paid for. Also after checking in for my departing flight on the 25th if June i was told the VIP lounge had been booked for my arrival - I arrived in Barcelona on the 12th June at 23:30 and the vip lounges close at 22:00, also who would want to sit in a VIP lounge when you arrive at your holiday destination! It doesn't make sense, so I called Vueling to clear this mess up so I could you the vip lounge when i had requested and intended on my departure but was told it could not be rearranged and that it was company policy not to refund! | 1 |
Vueling | Barcelona to Manchester. Vueling was the only airline available to me that matched my cruise. I was extremely hesitant as it was my first time flying alone for a while and first time with this airline. Check in was smooth, aircraft clean okay leg space Window seat that was allocated to me with the option to change my seat free of charge. Great luggage allowance Flight was brilliant we arrived early. Pilot made a couple of announcements. Brilliant flight would most definitely use again. | 10 |
Vueling | Barcelona to Marrakech. I will never use it in the future, because of the unfairness of a staff in the check in at Barcelona Airport. I purchased a total of 56 kg of luggage and had just 3 luggages (two checked luggages + one hand luggage), at the moment of check in she found 3 kg more, told me that i need to pay one more checked luggage for this extra 3 kg and refuse to accept the payment for the only 3 kg. I think that Vueling is so far to be a great company and should hire polite person. | 1 |
Vueling | Barcelona to Menorca. Vueling is a disgrace for traveling. It is highly disfunctional and there is no low cost. We spent Saturday on a beautiful summer day at the airport in Barcelona for a 40 minute flight to Menorca that was supposed to leave at noon and so far at 8.30 pm we still don't know if we are taking off. BTW the round trip fare was above 200 dollars. The staff know nothing, and the kept dragging the issue all day so here we are still waiting. | 1 |
Vueling | Barcelona to Milan Malpensa and was scheduled to return to Barcelona from Torino. Outbound flight to Milan was fine, the typical friendly but no-frills service you can expect from them. 5 days later and we were contacted less than 24 hours prior to the scheduled departure time and told that the flight from Torino was cancelled due to strike action by air traffic controllers in Marseille. Amazing that despite the fact that the strike was called over a month prior, they wait until the last minute to announce which flights would be cancelled. They originally rebooked us on a flight two days later, but the airline said they would refuse to cover any costs (hotels, meals, etc) from having to wait an extra two days. As we needed to be back for work we chose a refund and booked a relatively expensive 12 hour night-bus from Torino to Barcelona. We waited weeks and still no refund. So we contacted Vueling only to be first told that they had no record of us having booked that flight, and in a subsequent email that we were not entitled to a refund because we boarded the (cancelled) flight! Ridiculous! We wonder whether it was a human or a robot answering the emails. It's obvious that they are doing everything in their power to avoid paying a refund which they are by law required to pay. The flight was inexpensive but it's the principal and needless to say that we will be doing our best to avoid this unscrupulous company in the future despite living in Barcelona and Vueling having a stranglehold on EU flights out of the city. | 1 |
Vueling | Barcelona to Milan. Recent booking cancelled due to operational reasons? Phone calls took 5 hours 13 mins, (11 calls plus 9 cut off) to Vueling. Even one of their representatives said that she had trouble understanding and navigating Vueling website! Overcharged - refunded in part (yet to arrive) - problem on the actual email confirmation - long call and eventually got a new correct email - had to explain that turning up at the airport with a telephone assurance that all was OK - is not good enough for me. I print out everything - screen shot from my computer, showing email times/dates/sender etc - all confirmations. Eventually I got new flights, Having had to cancel my lengthy bus journeys to the airport completely, as my new times mean that the bus cannot arrive in time to check in. I have to drive and pay parking charges now. I had to change my hotel booking (with charges) and my car hire (no charges bless them). And thought for the day - not yet explained by Vueling "if Premium" members cannot get a seat because the flight is fully booked, then ring this number - minimum two people and you will get seats. How? | 1 |
Vueling | Barcelona to Moscow with Vueling Airlines. This is the worst airline I have flown with. Our flight was delayed. Once the plane did arrive it was not clean. The staff were quite indifferent to passengers. There was no food or even water offerred after an initial run just after take off. The tray table was gaffer taped to the seat. There was a patch on the seat. We waited on the Tarmac for a very long time without aircon. After arrival all our luggage 4 cases were missing took 48 hrs to be traced- one case they had no idea where it was! With no Russian it was hard. We had to go to the airport to claim baggage once it was found at our own expense. Have to say though that ground staff were friendly and wheelchair assistance was organised. Overall 4 out of 10 - fail - if only on actual flight it would be 0. | 4 |
Lufthansa | Barcelona to Munich on Eco-Light fare. Gate agent selected passengers to check-in luggage due to flight was almost fully booked. I had one luggage, I was randomly selected to check its size and weight even though many others were much bigger. Had to undergo their weighing process and unload my luggage to below 8kg with a half empty luggage and the rest of the content transferred to a backpack I had in the luggage before being allowed to carry the luggage on board. If the purpose was to reduce the amount of carry on a and randomly selecting passengers, it would be the more professional thing to do by telling passengers that this was the reason. | 1 |
Vueling | Barcelona to Munich. After a delay of 2 hrs last Sunday on the same route again a delay of at least 2 hours - no info at gate. no service desk at airport. no weather related reasons. airplane on in-bound route had damaged overhead luggage storages fixed with duck-tape. Luggage took 45min on the belt. Never again - completely unreliable. | 1 |
Vueling | Barcelona to Mykonos. Worst airline in Europe. Expecting a 3 hour delay in my trip. It seems that's their practise and they do nothing about it. | 1 |
Vueling | Barcelona to Napoli. During self-check-in for a flight to Barcelona on 10.06.2009, my Luggage was lost due to their staff at the airport. Of course, it has not been found, moreover, the so-called airline support service Vueling told me that they cannot help me (after 11 days). Lost and found office in delivery airport refused to give me the report so I stayed in foreign country without my bag and without any help. I have never encountered such a disregard and unprofessional attitude. | 1 |
EasyJet | Barcelona to Newcastle. So I reviewed Easyjet a couple of months ago, didn't really enjoy the experience. I learned my lesson, pay for a nice seat. I paid an extra £25 for one of the seats in Row 1. This fee also included "speedy boarding" which made is less likely that I would be separated from my cabin bag upon boarding. The extra cost was well worth it. I was able to enjoy what is good about Easyjet whilst not being sardined into one of the seats at the rear of the aircraft. Easyjets model is a good one, no frills for those who don't need/want them and some frills for people like me that value a little upgrade in comfort. Good range of snacks on board (to purchase at not absurd prices). Cabin well presented, good crew, much better Easyjet, I will always now pay for the front seat! | 8 |
Vueling | Barcelona to Nice. Worst airline ever. It was my first time purchasing from them and I regret why I didn't check other reviews before purchasing a ticket. Our flight was canceled due to so called "operational reasons" and we were informed when we reached the airport. Their rude personnel at Barcelona airport told us we can either claim a refund or take the bus to Nice which was an 8 hour long journey. I have requested for a claim and have sent them my credit card details, but there has been nothing so far. It's almost a month now, and we have returned from our vacation. Super disappointed. | 1 |
Vueling | Barcelona to Nürnberg. This has been one of the worst airline experiences I have ever had. Vueling overbooked our flight home from Barcelona to Nürnberg and my boyfriend and I did not receive a seat. Then they booked us a flight from Barcelona to Mallorca but they did not manage to book the flight from Mallorca to Nürnberg. Currently stranded in Mallorca waiting to see if we can even get a flight out today. I will never fly with them again. | 1 |
Grupo IAG | Barcelona to Oakland. I originally booked with this airline because of the good prices for the flights. But I now regret this decision after being delayed on our outward and return flights. After reviewing this airline on the internet I have come to realize that this seems to be a regular occurrence with this airline. In the future I will definitely avoid this airline. | 2 |
Norwegian | Barcelona to Oslo. Really enjoyed my flight with Norwegian. The service is great from the cabin crew and the confirm of the seats are just amazing. The flight was on time and it got to the destination earlier even. Just an amazing airline to fly with. | 10 |
Vueling | Barcelona to Paris CDG. Next time I will walk to Charles de Gaulle. Check-in was a disaster. Hundreds, perhaps thousands of passengers shoving and pushing to check in their luggage. A handful of staff offered minimal help. If you spoke English, you were out of luck. I had hoped to check my luggage through to Newark, which is why I brought all necessary boarding passes. My Spanish is ok, and I had no trouble understanding that the staff had never heard of such a thing. There was something off about the travelers too. They would aggressively push around us, in front of us, preventing our getting to the various self check in kiosks. However, they had no idea how to use them. I helped a bunch use the kiosks before ever reaching it, and saw other Americans doing the same. | 1 |
EasyJet | Barcelona to Paris CDG. The worst flying experience I’ve ever had. My flight was delayed for 3 hours and 30 minutes. The explanation of the delay was due to weather conditions in the city of departure (Barcelona). In fact, it was raining in the morning by afternoon it was slightly cloudy and other planes were departing on time from Barcelona. I was trying to contact the airlines by phone but it was not helpful at all. No response. Online chat button did not work and moreover, it is only available till 8 pm. During the waiting time, a representative of the air company offered the passengers a voucher for only 4 euros (a meal is much more expensive in the airport). Furthermore, the information about the vouchers was on their website an hour before they really started distributing them. The most important that I was not able to be on time at a railway station in Paris because I needed to go by train to another city in France. Being a student and having a limited budget I lost the money spent on my train ticket. The captain was very weird saying that our flight would last 1h and 35 minutes but then he said he would expect in Paris by midnight (considering the new departure time of 21:35). In fact, we started moving at 21:56 only. I’ll apply for EC261 and hope they will refund me money. I understand that it is a low-cost but anyway timing is always important. | 1 |
Vueling | Barcelona to Paris. I lost my baggage and they are being very irresponsible in helping me to retrieve it. I was supposed to receive it yesterday and I haven't received it until today afternoon. The customer service has no idea who to contact regarding the same. | 1 |
Vueling | Barcelona to Paris. My luggage is still lost, and I can't get anyone at Vueling to really help, every time I call I get a different story. Well every time my sister calls as she speaks Spanish because to get a hold of English speaking has been a challenge. We filed the claim but the baggage person at CDG really messed it up and I think they put the wrong tags on the bags. My bag (brown) was finally delivered to JFK, I live in ATL so they had to reroute. BTW , my sister is JFK ergo the wrong labels on the luggage. Tried to ask them to fix to no avail. Anyhow, the women at JFK gave me a rush tag number and told me the flight my bag would be on arriving from Washington at 8am, that was 6/6/18. Fast forward 6/9/18 my sisters luggage was dropped off at my home in Atlanta with a tag that states it is a brown bag, no it is a black bag and should have gone to JFK. My 60th trip which I bought all new clothes and luggage is gone. I'm glad I made it safely home the clothes can be replaced but it stinks that I am still paying off the credit bill for clothes I no longer have. This all occurred as Vueling told us our flight cancelled as well due to the strike and we were put on a different plane after about 10 hours in the airport. | 2 |
EasyJet | Barcelona to Paris. My plane was cancelled due to the strike. They never inform me, and after 2 months and many calls and mails, I am still waiting they refund me for the second flight I had to book. They tell me I will receive an answer in 72hrs, nothing. Very bad customer service. | 1 |
Vueling | Barcelona to Paris. Suffice to say Vueling Airline is the worst and I have flown Lion Air so that's saying something. Overbooked a late flight and didn't let us on board. Instead of attempting to find a solution they chose the "It's legal in Spain" and "you bought the ticket not a seat" rhetoric and refused to have any conversation with their customers. Also hid the gate number to avoid people from getting to the late and overbooked flight. Greedy company, arrogant customer support. Do the world a favor and give your hard-earned money to some other company. | 1 |
Vueling | Barcelona to Porto. Getting a flight from Barcelona on 14th Oct 2019 which meant we got caught up in the protests. Despite being on time for the flight, the flight is cancelled. Which I can understand. But the staff told us to book our own flights because they didn't know what was happening and then all the staff left the airport and left us on our own. I booked my own flight, then to find my previous one was rescheduled. I stop 24 hours in the airport, and I wasn't asking for hotel or food compensation, just one of my flights refunded. Nothing I had to pay for book flights and unable to talk to anyone to fix the problem. I will never use this airline again. | 1 |
Wizz Air | Barcelona to Riga. Departure was late about 1 hour. Like most low-end companies, they make money on everything so that ticket price seems lower in comparison sites or whatever. Even if you happen to wish to seat next with your spouse it is "paid extra". First priority is given to drinking and eating passengers, especially if they are well known to cabin crew. Since the plane was not full, I asked if it is possible to relocate my seat, because I would like to sit next to my spouse. On boarding I was promised that, but it did not happen - the crew was busy, driving trolleys of drinks, sandwiches, perfume and stuff. Maybe I should have done it myself, even though it is against rules? These are things that airline should not do in this competitive market. | 2 |
Vueling | Barcelona to Rome, my flight was cancelled at the very last minute with no explanation. They booked us on a later flight around 6.30pm. We were given a last minute gate. The plane was 15-20 minutes late due to the other flight. When we landed in Rome at around 10ish pm, the nightmare started. My 2 checked-in items were not on site. I have to fill out a lost/delayed items to open the case. I contacted Vueling many times to ensure that my items were return. Instructions were given to send my items to my hotel in Milan. On my departure, one of my two items arrived to my Rome hotel. I'm not quite sure how many times I have contacted Vueling airlines on the delivery of my other luggage but each call was either, no update or the Rome Airport is holding my luggage. This went on for my entire trip to Europe. I went back home to San Francisco on Aug 13th with 1 missing luggage. I had to contact AMEX Global Assist (which they were very amazing and reliable Amex Service) to locate and get a daily update of my other luggage. It took almost 15 days or so to have my luggage sent to my address back home. The worst part is that I booked an "excellent" seat that costs 3x than the regular seat. So my seat is not cheap. Yet, Vueling Airline mismanaged to prioritize my checked-in items. I've never experience such stupidity in luggage management system especially for anyone who is booking First or Business class seat. I may be lucky to get my other bag back but I feel really bad for others who have the same experience with missing/delayed items. | 1 |
Vueling | Barcelona to Rome. Worst company encountered in 30 years of flying. They cancelled my flight, pushed me around for over a month telling me that I was going to get 250 euros compensation, they asked for my bank account info to transfer the money, and after multiple exchange of e mail and phone calls, where they were kept on telling me that it was a matter of days that I would get my compensation. I received and e mail without a signature (probably they think their clients don't even deserve to know who are they dealing with) saying that my case was reviewed and I don't qualify for a refund, even if the flight was cancelled by them without any apparent reason. They didn't have the decency to tell me in the previous phone calls that I was not getting it. | 1 |
Grupo IAG | Barcelona to San Francisco. This was our first flight with Iberia. First of all, our bookings were with Iberia. Imagine our surprise when we approached the Iberia desk for our boarding passes and discover that we were not flying Iberia, but another airline: Level. We were given no notification of the change beforehand even though Iberia had our contact information. We had never heard of Level Airlines, but then again, we had never been to Spain before. Our biggest complaint was that we were passed by during food service and we had no idea why. After serving other passengers, we were able to discover the problem. We had not pre-ordered food when we booked our flight. Only food for purchase was available to us. When we took advantage of this “perkâ€, only one selection was available. Add to this, old airplane, dirty bathrooms with sinks that didn’t drain, and attendants that were marginally interested in their jobs (except for one dear heart), it was not a top flight. Since we booked with Iberia and were not informed of the airline change, it was impossible to pre-order food on an airline we had no idea we would travel. We did not book last minute, but four months prior to our trip. Iberia had plenty of time to notify us of the change. There was no indication that food would not be served unless pre-ordered or paid when we booked the flight. A big oversight on the part of Iberia. | 1 |
Grupo IAG | Barcelona to San Francisco. We were originally supposed to fly on Iberia and were put on a Level flight, it was one of the worst flights ever. Attendants were rude, they didn't have much food on board, you had to literally grab an attendant to get anything, their credit card machine worked about half of the time, when asked for water they told my daughter to go to the back of the plane and get it herself. The attendants did not speak English, and on and on. All the announcements were in Spanish so you did not know what was going on. | 1 |
Vueling | Barcelona to San Sebastian. Our experience was awful. They cancelled a flight with one hours notice, and we tried to reschedule the next day and found out we’d have to fly to a different destination, then take a bus for an hour. No thanks, I was able to book a train for the next day, and I’m still hoping for a refund. The Vueling line to get “another option†was total chaos, with no clear directions or help.Staff were not really rude, just didn’t care and not the least bit sympathetic. Time to make a claim on the travel insurance. Try another airline, rent a car, or take the train. | 2 |
Vueling | Barcelona to San Sebastián in economy. Horrible experience with Vueling. Cancelled our flight. We were already on the plane when they announced we had to go back to the terminal. The airport buses took us to the exit doors. No information whatsoever of the reasons. Nobody appeared to give any explanation or apology. After 4 hours of protests some of us were put on a flight to Bilbao. A disgrace of a company. Never again. | 1 |
Grupo IAG | Barcelona to Santiago de Chile. The trip was a bad experience, they didn't serve any food or drink and they didn't let this know with you just when we were already on the plain. I never had a 15 hours transatlantic flight without some basic service of food or beverages. When we finally bought some food for a lot of money, was very bad and service was very slow. When we ordered the second time, they forgot, and after 30 minutes I had to ask again, after wait another 30 minutes. Blankets and pillows were also not free, you could purchase them. By the way, the staff was nice, just busy and unprofessional. | 2 |
Vueling | Barcelona to Santiago de Compostela. Worst airline in Spain, I always have a problem with them. Today my flight is delayed 2h and I will arrive at 1 am. Other times they started the check-in of the baggage 50 min before the flight and things like this. They are terrible - do not fly with them. | 1 |
Vueling | Barcelona to Sevilla with Vueling. We have been waiting at the Barcelona aiport since 3pm (it is now 1am) to board a flight that was suppose to leave 7.45pm. We got notice around 4pm from the electronic screens that the flight had been delayed. At around 9pm they informed us that it would be delayed another 2 hours. We are now sitting waiting for our luggage. Left with no information about what to do and all they have told us is that they are waiting for more crew to come. | 1 |
Vueling | Barcelona to Seville awful seat pitch. Service and attention onboard was okay. The check-in agent was attentive and made no fuss of the fact that I didn't have my passport or Spanish ID card and accepted as proof of identity a UK photo Drivers Licence debit card used for website purchase. The fuss came at the gate where two agents were reluctant to let me board claiming I needed (as a foreigner resident in Spain) my passport. I said at check-in their colleague said my personal documents were OK for a domestic flight. They stated he had made a mistake and should not have allowed me to check-in. A good scare but managed to "buy my way on board". Sent an e-mail a week ago to VY asking for clarification on this matter but have had no reply thus far. | 6 |
Vueling | Barcelona to Seville. Truly the most incompetent, uncommunicative, scattered gate staff and check in procedure I have encountered anywhere. We checked in without boarding passes because the site would not give us one and 2 long distance calls to an agent before leaving Canada told us, you are ok, just show up at the airport and you will get one. we arrive early and there is no seat assigned to us. They oversold. We get on the flight and my luggage doesn't arrive with me, though my friend's does, thank God. For 2 days I called Vueling to see the status. Often the phone never got answered. Their English was horrific so I had to find Spanish people who spoke enough English to understand me then speak to Vueling in Spanish. It took two days for the call to come that my luggage would arrive just in time for our departure to our next destination. They found it. No hint for 2 days that they had found it. No one at the airport told me what I was allowed to buy to subsist until and if my luggage was found. | 2 |
Vueling | Barcelona to Stockholm with Vueling, and because I have a lack of time I don't want to check in any luggage. I am just bringing hand luggage to save time. They take my hand luggage when entering the plane and check it in anyway, because they have lack of space for all the hand luggage. Apparently you have to be fast to check in at the plane if you want to be sure to bring your hand luggage. They are rude and unfriendly. I will never fly with them again. | 1 |
Norwegian | Barcelona to Stockholm. Had booked a flight to Stockholm which should arrived at 7AM and got changed my flight 3 weeks prior departure, flight was changed with arrival time 930 PM, which changed my trip plans and made me lost a whole day. Flight was OK, Now, 2 weeks after my flight I also got changed another flight to Stavanger, which had to arrive at 11 AM and was changed at 1850 PM arrival time. Totally unacceptable, I chose both flights because of arrival time. Also, I paid for chosing seat for a direct flight, since I changed to a flight with stopover I have to pay to choose seat in the second flight. | 3 |
Vueling | Barcelona to Stockholm. Vueling doesn't care about customers at all. My flight was booked for October 14th. When I came to check-in the woman said that my plane left on October 15th and was canceled on 16th, while when I logged in to my booking a couple of times before coming to the airport, it was showing that the flight is on 16th and it is on-time. Vueling never sent me any emails notifying about a date or time change. They weren't helpful at all and asked me not to cause a huge line behind me and also go and buy a new ticket. I submit a request for refund and compensation for my canceled flight to the company but got a refusal. I assume they're just lying in order not to pay compensation. | 1 |
Air Europa | Barcelona to Tel Aviv. Flight was 4:00 hours, check in at El Prat Airport was fast and quick, ground staff was friendly and even when I had overweight on my checked luggage they did like they didnt see and gave me pass without paying. Because the flight departed at 00.35 there wasn't a duty free or a meal service. The landing was good and the staff on board was friendly. Great staff and great service. | 8 |
Vueling | Barcelona to Tel Aviv. Vueling absolutely sucks. This is the second time I fly with them and again they provided terrible service. The plane took off 1 hour late, the AC wasn't working properly, the paid wifi did not work, and they did not pack the luggage for half of the passengers of the flight. | 1 |
Air Europa | Barcelona to Tenerife North. The plane was new and in good condition, flight attendants were perfectly reasonable, albeit lacking a bit of warmth maybe. Service was non-existent as it is on so many European airlines these days, but buy-on-board prices were fair and the selection was good. Flight was on time and our bags first on the belt (owing to Sky Priority). Not perfect, but as good as it gets for a sub-3hr low-cost flight in Europe these days. | 7 |
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