Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Went on time great staff as usual | 5 |
EasyJet | Went online to request vouchers yeterday for my cancelled flight, all other members of my familty received their vouchers by email within ten minutes. I then thought there would be no issue with mine, how wrong could I be. Waited until the afternoon still didn't receive anything, spent 2 and half hours on the phone to get through to someone.He advised he could issue me a voucher, I double checked I could use this online and he confirmed I could. Literally hung up the phone to notice on the email it stated I could only use them through customer services. I then emailed customer services to complain about this and ask for an action.. still nothing.Been on hold for 7 hours now, I keep getting booted off so I just have to ring back. My flights have now doubled in price since this morning. I have even messaged them on facebook but nothing... at the end of my tether and fed up of hearing that awful music on repeat. I thought it would be better to try and keep people in jobs by getting a voucher as opposed to a refund but just shows it comes round to bite you in the bum.They are disgraceful! | 1 |
Jet2.com | Went out to Portugal on 0930 flight Sunday 8/9 from East Midlands. Brilliant airport apart from the traffic situation for which the airport authority should be ashamed. That said entered building, more Jet 2 staff than passengers. All bright and bushy tailed and extremely helpful. Booking in done in seconds. Plane on time loading via coaches very slick operation. Plane was clean and tidy and the staff superb. At Faro we landed at about 1215 and at 1240 we had deplaned collected the luggage and in the foyer. Same on the way back staff superb, flight smooth and gentle and one of the best landings at EMA i have had. In 35 minutes we were off the plane , bussed through customs and collecting luggage. One of the best experiences ever and it proves that if all parties act in concert flying can still be a pleasant experience. This instance should be the matrix by which airlines and the other authorities work together to achieve the customer satisfaction that we all need. Heartily recommend Jet 2. Jet 2 is an amorphous body. It's the staff in Jet2 that make the difference. Long may it continue. | 5 |
Jet2.com | Went smoothly and on time. The staff were very friendly. | 5 |
Jet2.com | Went through airport quick and flight was great | 5 |
Jet2.com | Went through from start to finish with no delayWe have been travelling Jet2 for many yearsAlways happy with service | 5 |
Pegasus Airlines | Went through hell coming back from our holiday from Turkey Dalaman. The manager told me to shut up and go to the gate despite he can't speak English also all the staff can't communicate in English, no complaints department, they made us delayed for 2hours, made our suitcase lost and delayed. Made my kids separated from us whom are 6yrs and 10yrs and made them sit with strangers on the plane. I beg the checking staff and the manager my child has additional needs and need to seat with me. But they didn't listen and shut the checking and walked off verbally abusing me in Turkish. Totally disrespectful and disgusting this airline, it's cheap just like it's cheap behaviour and attitude please book a better airline and not this totally joke like them | 1 |
EasyJet | Went through the procedure quickly and painlesaly. Thanks | 5 |
EasyJet | Went to Amsterdam on 5-12-2022 onboarding I was ask to it my carryon case which I have for years and travelled with easy jet with never any problems but this put a Gentleman ask me to put the case in this slot all was ok but one of the wheels was stuck he said no you have to pay £39.99 I did say the amount of times I've used this case never any problems ok I paid and said that I was not happy and I did say a bit more because I wasn't happy he then said that he wouldn't let me on the flight if I did pay so I did but on the way back in Amsterdam airport my case was check again thinking 🤔 had to pay again it went in and out no problems I explained to the lady what happened she said to call Easy Jet | 5 |
Grupo IAG | Went to Athens in December 2023 - Brilliant service. Flight slightly delayed but the pilot managed to land us 15 minutes ahead of schedule. Shame about Brixit as bloody passport control took over an hour as we are no longer in the EU (Thanks Boris, NOT). Found out before the flight I could order duty free for the flight! Amazing, absolute steal, bargain price of £13.99 for a litre of Bombay Sapphire Gin - fantastic!Very happy with BA - can't understand all the negative reviews. They are good and offer free water and a small snack for economy. They aren't always the most competitve on price but their crews work hard and deliver a good service. | 5 |
Grupo IAG | Went to Belfast from Manchester, no issue with the carry on wheel bag, standard size for all airlines, I travel twice a month. On the return flight about 15 people were stopped and had to pay £30, the baggage size for regional is a tiny bag, they have a bag checker rack. Great money maker. | 1 |
Wizz Air | Went to Bulgaria with the kids all seemed ok on our way home we tried to check in the system wouldn't allow us to either on Mobile network or on WiFi and no one in customer service picked up the phone, we arrived at the airport only to find they put 50 pound per person onto our flight practically holding us hostage and accepting no liability absolutely ridiculous company with no morals avoid them at all costs!!! | 1 |
Grupo AirFrance-KLM | Went to Canada with this airline in august this year paid for premium economy went to put my foot rest up and it wouldn't function I called the air hostess she tried it and still wouldn't work I was so annoyed as I'm disabled and wanted to put my feet up to ease my pain in my knees had to sit for 9 hours in pain the air hostess took my details and said we would be compensated for this iv messaged them I don't know how many times they totally fob me off with lie after lie saying I will hear something soon that was 3 months ago I'm totally sick of there lies now I will never ever fly with this airline again I'm definitely taking this further as the price we payed wasn't cheap they also cancelled our flight from Manchester so we had to travel to Birmingham they wouldn't compensate for that either there an absolute joke this airline be aware if travelling with these jokers | 1 |
Ryanair | Went to Cornwall from Stansted a week ago flight was ok coming back 4 hr delay Padstow airport had to wait for a technician to arrive which i assumed would be on hand for those problems finally boarded the plane only to sit in our seats and listen to the pilot talking which nobody could understand a word he said then one of the cabin staff spoke on the phone to everyone she was speaking 100mph couldn't understand a word ONCE again not amused all because I thought i was getting a cheap flight but the baggage soon bumped it up dont be fooled do your homework before booking my first time with ryanair it will certainly be the last | 1 |
EasyJet | Went to Crete in October flight ok going out but the return journey was absolutely horrendous!! We had a 4 hour delay at the airport and when the plane finally arrived the captain spoke to all the passengers as we were at the gate that he had gone over he's flying hours and that the flight was now cancelled this was 1.00am we had been at the airport since 4pm it was a joke we were then told we would be taken to a hotel for the night and our flight was going to be the next day so that's what we did we were promised compensation and told to claim which I did but have been told we would get nothing at all to add insult to injury we booked extra leg room seats and did not get those either and I was in row 1 and my husband in row 23!!! Not even seated together and not in the seats we booked disappointed â˜¹ï¸ and angry as ruined our holiday they do not care once they have your money I will never go on an easyJet holiday ever again disgusting company!!! 😡😡 | 1 |
EasyJet | Went to Cyprus on easyJet delays going and delays coming back to the uk .This is not a one off it happens every time now and its becoming increasingly difficult for us to go with this airline thought things aren't much better with British airlines. | 1 |
Grupo IAG | Went to DUB via ORD. Great experience! Helpful Customer Service. We arrived 1.5 hours early to DUB and on- time back to ORD. First Rate Movies and decent food. | 9 |
EasyJet | Went to Geneva from Southampton airport and my carry on bag was charged for, £48. The boy at the gate made me place it in the measuring bin and didn't give me two seconds to push it down before he grabbed it and said I had to pay. He also added that if the flight was full it would have needed to go into the hold. Not sure what that had to do with it as he knew the overhead bins weren't going to be full. I saw people with larger back packs than my case and they were carrying bags too. When I flew home with Easyjet, I wasn't asked to pay. Where's the continuity in that? Same flight, same plane! Now they've pestered me for photos of a tape measure next to my case, flight details etc but now they're ignoring me. Clearly they know the 'boy' at the gate was being a jobsworth. | 1 |
Jet2.com | Went to Gran Canaria and paid a pretty penny for the holiday. Stayed at the Kumara Serenoa hotel near Maspalomas. The flight was OK but that's where it ended. When we got to the hotel we got the keys to our room after being informed it was a junior suite. It turned out just to be a small room. The food in the hotel although varied was lukewarm and we ended up having upset stomachs for the week. The staff were also unfriendly bordering on hostile especially when ordering drinks and the beer was watered down. The adult only pool which the hotel had you had to pay for which I think was disgraceful. This hotel was given a 4 star rating which I think is overrated. First and definitely my last time on a Jet2 holiday. Update: Having been invited to contact Jet2's friendly customer care team who would investigate our concerns we were asked to submit medical evidence to substantiate our claims that the lukewarm food caused us upset stomachs. Beggars belief. They obviously just want to look interested for Trust Pilot. Didn't even bother with all the other things we mentioned. | 1 |
Ryanair | Went to Ireland and the whole process was a great experience.If you haven't been on a Ryan Air flight before you're in for a treat on landing. | 5 |
Pegasus Airlines | Went to Istanbul in February 2022. This is the worst airline I have ever used.When coming back to london, we were a little late completing the passenger locator form. But the check in guy was racist and asked what city I was born or what part of city I live. This is clearly indicated in my passport and my passenger locator form. He even asked to show another form of ID, which was ridiculous as if passport wasn't enough.He wouldn't even know the part of city I live in, such a nonesense worker acting like passport border control.It's like he didn't believe we were British born and bred nationals because of the colour of our skin. I don't know what planet his living in, or how far back in the past he lives. He was a joker.I couldn't complain here and there because I didn't want to miss my flight. Which I was already checked in late. Airline doesn't even have an online check in system.I knew Turkish people are somewhat racist but this was beyond next level. It is an insult to British ethnic minorities to be treated differently than their white counterparts.Even when going to Istanbul we were stopped by some nonesense security to check our passport but it wasn't as bad as this experience.Black and Asian ethnic minorities beware of using this airline. Stick to British airways, better service than this crap even if your paying extra.I travelled in many different countries and by far the worst experience is always Turkish airports. The love of white skin have made them lose their morality. | 1 |
Ryanair | Went to Krakow with jet2 and flew back with Ryanair, started with trouble with singing in as it was not recognising our reservation number,wouldn't accepte credit card, after just over an hour got that sorted, When arriving at airport checkin desk the very rude and confrontational lady behind desk told us we had to pay for bags we had already paid for,and that friends with us had to repay for their flights but the didn't have to pay for their bags as we did,lady had no clue and not someone I would want representing my company!! We did get refunded but by travel agents as Ryanair refused as they still say they did nothing wrong. Would rather never holiday again then use Ryanair, absolutely rubbish!! Also, after I gave the lady at the desk my passport she had a look and then asked me if I had another passport! | 1 |
EasyJet | Went to Malaga from Southend airport on may 6th the flight was for 9.20 am but was delayed by an hour and forty minutesWhilst on board asked for a small Prosecco they ran out asked for gin and tonic they ran out of tonic asked for cheese and ham toasted sandwich guess what! They had none not the crews fault but easy jets fault don't know how they ran out we was in the middle of the planeVery poor | 1 |
Ryanair | Went to Morocco with this airline.When about to board in Fez on my way back, I was indicated that I had to pay for extra luggage, which I expected. However, the Ryanair employee was rude. He asked for my credit card, then shared the card details on the phone to complete the transaction! I told him that he could not do that and he did not ask for my permission to share that kind of details. He was rude again and continued.We paid 140€ extra. No problem with that. Then the attitude was poor and sensitive data was shared. We immediately cancelled the credit card and had to order a new one.Contacted Ryanair support and never got an answer. | 1 |
Lufthansa | Went to Munich last year 1/12/23 and was supposed to return on the 03/12 but Lufthansa cancelled all flights due to the snow. They advised us to book a hotel and would get a new flight the next day. Which was again cancelled! We had 6 flights cancelled despite every other airline operating!! Had to pay for alternative transport home for 10 of us. Uploaded receipts for the extra costs as advised to do but have been told they won't be refunded and have so far refused to even pay back the initial cancelled flights!!! Appalling useless airline and no one should ever willingly choose to fly with them!! I wish I had read the reviews before booking as this seems to be a normal tactic of theirs, shabby service, appalling customer service and shameful operations. Will be seeking legal action | 1 |
EasyJet | Went to Porto, Portugal from Manchester and none of the four cabin crew was able to speak Portuguese. At least one should be able to speak the language for the place you're flying. Came back and the same happened again... | 1 |
EasyJet | Went to Prague for 4 nights. The booking of the holiday was simple we booked a transfer through easyJet that was made simple as we received texts with clear instructions on how to find the transfers on arrival and leaving. The flight attendants were polite, friendly and efficient. Yes the seats aren't the most comfortable but they are ok for a 2hour flight. Flights were on time and luggage was quick to collect both in Prague and on return to the UK. I'd use easyJet again as the price we paid was good value.If you choose to stay in Prague I would recommend the Grand Majestic Plaza great location and comfortable hotel | 5 |
Vueling | Went to Spain back in march and had priority boarding! It was organised really nicely and the staff were lovely and I love how they allowed you off 5 rows at the time it was really organised. | 5 |
EasyJet | Went to Spain we actually got robbed at gunpoint and a knife at Malaga they stole all your belongings or money phone and on the way back we had one bag that was a little over sized ( which was no problem leaving london )compared to the allowance so I showed the lady the police report that we didn't have enough money and she said I don't care pay now or you're not going. I got really upset and she started to laugh. Absolutely disgusting behaviour from the staff | 1 |
SAS | Went to Sweden for business and couldn't get a direct flight to Gothenburg at the right time so took SAS from Birmingham via Copenhagen. Planes were clean and the cabin crew were good. The seat on the A320 was quite uncomfortable, but at least fairly spacious. The only problem I had was the flight from Copenhagen back to Birmingham was delayed 50 minutes (not the airlines fault) and while we sat on the tarmac the plane was incredibly hot and the the air conditioning was either not working or barely noticeable. It was a very uncomfortable 50 minutes especially as the passenger next to me was a pretty big and decided to take up as much room as possible and squeeze me almost through the window (again not the airlines fault). All in all a decent service except for the air conditioning. | 7 |
Turkish Airlines | Went to Zanzibar with TA in December both our outward and return flights were cancelled both due to plane faults neither plane replaced. We had to rearrange everything ourselves as there was no representative at London airport. We lost 2 days of our holiday we have put in a compensation request as per the TA rep advice. We have still not recurved our money. We have been writing for 8 months now we have had many silly offers finally we get to an offer we are willing to accept to be told you are only paying one of us in the complaint we gave to start again fir the second. Even though we were originally told both of you could go on the same compensation request at the start and that not once on the process has this ever been mentioned before. These are awful delaying tactics and yet still not a penny | 1 |
EasyJet | Went to book flight with Easyjet to Tenerife and they want £733.00 per person for their Flexi baggage option what a rip off, it is more than the cost of the flights, how can they justify this. | 1 |
Grupo IAG | Went to book flights, same destination, same dates we travelled last year.Double the price!Appreciate everything goes up, but 100% in less than a year!!!!Back to BA for us! | 1 |
Eurowings | Went to book our seats for our honeymoon destination after we paid they kindly added on their fees and taxes AFTER WE PAID for seats think it comes to 400 something euros. I can tell you now that they can shove it up there back side! Further more the airline don't give refunds so now we're miss out and on money to these ROBBING B…..s. | 1 |
Ryanair | Went to change my flight and they wanted to charge £50 admin fee on a £59.00 flight. Then my session timed out while I was getting by debit card. When I logged back in to change the flight again five minutes later, the price I had to pay was increased by £10. Clearly their computer system reconsidered I wanted to change the flight so they increased the price of the flight. Money grabbing b*******! | 1 |
Wizz Air | Went to check in at the desk, got charged £86 for 2 people! Absolute scam. Could not recommend Wizz Air to anyone. Was not made made clear at booking or via email. Many people at check-in had the same issue and weren't aware. | 1 |
Ryanair | Went to check in desk at 0535 on 7/08/2021 at Dublin airport.I had inadvertently printed the incorrect passenger locator form and was given an email address to download it,I said that I had no idea how to do this and the girl behind the desk just shrugged.I told her that my flight leaves at 0625 and she said you have an hour then .I informed her again that I am not good at downloading forms and could I speak to the manager,she just looked at me and said nothing, terrible, terrible service! | 1 |
Wizz Air | Went to check in my wife and I yesterday for our flight today which is a joint booking.Didn't want to pay extra to choose seats so went with the random selection assuming, like easyJet, they'd apply common sense and seat us together if possible.Instead we were allocated row 7 and row 39 so couldn't be further away from each other if we tried! So I thought I'd pay to move 1 of us next to the other.Cleverly the seat plan showed no availability next to either of our allocated seats but rows and rows of empty seats around the rest of the plane. Absolute con and total rip off.So I've been forced to pay an additional £32 to sit together and presumably the same will apply on the return flight.We won't be flying with them again on principle. | 1 |
Grupo IAG | Went to check in online for my recent flight to USA but it would not let me citing reasons for 'NO APPROVED ESTA WAS FOUND' despite me having had this approved over 2 weeks prior to travel.Indian call centre were useless and just advised me to go to desk at airport, but with less than 24hrs to fly It sent me into a panic spiral. I spent over 2 hours in panic mode trying to sort this out to no avail. I travelled to Gatwick night before but no one would help me until when I went to morning check in it was all ok and absolutely no reason for saying I had no pre-approved ESTA. This was absolutely FALSE and WRONG DISCLOSURE and BA have not given any rationale for this! my approved ESTA was correctly allocated and my fellow traveller got theirs on the same day and had no check in issues. | 1 |
EasyJet | Went to check in today to find that easyJet has changed our flight, never even emailed us. Extremely disappointed with this service as I've lost a day of my holiday. Absolute joke | 1 |
Norwegian | Went to my gate for a flight between Aalborg —> CPH and noticed I didn't have a seat number on my boarding pass. I heard others say the same, at I tried to talk to the staff THREE times before they looked at me and said other things than "well I don't know, let's see when we board ".They told me my ticket had been down graded to a stand by ticket (I wasn't told anywhere and bought the ticket two weeks prior). Because they overbooked the plain. I asked them why, how, does that mean I am not going? Again very little respons, and when everyone was boarded and we were 20 people left they said "all seats are taken now, I'm sorry you have to call Norwegian 😊 it is not our responsibility", and "you can go to service to get their number". I asked them if this was a fault or if that's just a risk you'd have to expect? I never book specific seats for this trip. Eventually she said that yes this was a mistake, but nothing they could get in to. It wasn't their responsibility.We all left looking for the service station, to find a line with like five people ahead of us. It took 40 minutes until the same lady came out and said "there is nothing you can do! Call Norwegian". I was choked, and asked if they couldn't transfer us, and she said no and that next plain would be in the evening and fully booked. I called Norwegian and was told they had 60 min waiting list.I tried to log on the app, my profile on safari and BOTH kept jamming.I ended up giving up, leaving the airport on bus and booking a train ticket to my destination. Instead of 2 hours total it ended up on 9.Never Norwegian again. | 1 |
Vueling | Went to the airport 2 hours before, did the usual, checked in, went through passport control and grabbed a breakfast, I walked to the gate to be refused entry - advising i was late despite there still being 40 minutes until take off.I received the poorest customer service from the lady at the desk and then by 2 women at the customer service desk. 3 of the rudest humans I have ever witnessed with a lack of empathy and heart. I was left stranded in Barcelona and the only option I was given was to fly the next day at £100 expense or buy a new ticket to Gatwick for £450 after paying £400 for this flight.I was visibly shaken and all three women shrugged their shoulders and smirked. This flight was clearly overbooked and I was the victim of this. | 1 |
Jet2.com | Went to the airport the night before an early flight, thought I'd check in at the desk as the website was unusable, kept sending me in verification circles.Seven people there, no customers, and they couldn't check me in there either. Really? Really?? At the desk! Wow. Why are they sitting there? Weird.Who stops check in 24 hours BEFORE the flight? Nobody else on earth does it this way. | 1 |
Wizz Air | Went to the counter to check in. Informed us to get queue for security check. There’s 100 people in one queue and there’s 2 lines only for all the passengers in the airport in Tel Aviv with one man checking each line for security check. Letting people wait in one queue for 30 minutes then moving to another queue at the end of the line. No assistance whatsoever from the airline team. No responsibility and accountability in the ownership of organizing people. Twice we were informed we have to wait in the line with the same manager and blatantly lied about it. Informing us that we are wrong. Won’t refund the tickets because he isn’t part of the airline! But he’s there in the counter for Wizz Air checking in clients! Another long queue for departure gates with only 4 counters open. You need more than 4 hours to get in to your flight or they’ll just tell you that you can’t get in and buy another ticket! No empathy. Employees are rude. | 1 |
Jet2.com | Went well. Delay in return. Wasn't notified until 2 hours before the flight. Firstly delayed by 4hours then this changed to two hours.Service onboard was good. | 4 |
Jet2.com | Went with Jet2 as i have used them in the past, always had a very good hassle free check-in, flight times were good, plane is fairly comfortable for 4 hour flight, staff were polite and chatty. I didn't eat any of the food, so can't comment on that. The cost was good, we picked a good day to book. The online booking was easy, getting boarding passes on phone and that could also print out was helpful. Hassle free flying. | 5 |
Ryanair | Went with low expectations, and was still disappointed.First the good part: they offer flights that can get you from point A to point B.Ryanair is notorious for hidden fees, delayed flights, confusing and incorrect ticketing information, deceptive phone trees with a near zero chance of reaching an agent, no ticketing agents at airports, subcontracted airport staff, and a checkout process filled with dark patterns and add-ons.The two stars is because my flight was delayed (expected), but I only got hit by half of the downsides listed above because I knew what I was getting into. | 2 |
Ryanair | Were 0 possible I'd go for that, dirty seats, overheads you'd not stick your enemies bags in and appalling service all round | 1 |
Ryanair | Were are the vouchers, were are the tickets reimbursement?Ryanair = bunch of scammers | 1 |
EasyJet | Were due to fly to Malaga Monday 16th March 06.35.Re Coronavirus, no contact from Easyjet whatsoever regarding our flight!!Phoned them, put on hold for 4 hrs no reply.Unbelievable.Terrible service.Really don't know what to do now, no point in turning up for my flight, I don't think Spain will let us into the country. | 1 |
Lufthansa | Were given incorrect seats and not allowed to upgrade despite paying for it. Luggage sent to wrong city. Showed no interest in helping or concern. Would not fly again or recommend. | 1 |
Ryanair | Were going to Mallorca by Barcelona, but when we arrived to the planer (after check-inn) we were denied access due to lack of visa... one two in the group needed this, but no information what so ever on beforehand (and the others were allowed a knife onboard as hand luggage!!)We alle denied boardig, bought tickets at another (discount) company, and were all allowed to travel the small distance!really odd rules the work by! | 1 |
Eurowings | Were not able to delivery my luggage to Cyrus. Had to wait two weeks for my luggage. | 1 |
EasyJet | Were we just lucky? Having read all the negative reviews for this company, we were very anxious about our forthcoming holiday.We had a 5 star experience from booking process to the end of the holiday. We were kept up to date by email every step of the way. Flights on time with very pleasant efficient staff. Wonderful hotel. For reference we flew from Birmingham to Tenerife last week. | 5 |
Jet2.com | Wery good flight, nice people, perfect servise. | 5 |
EasyJet | Wesam on the chat was great, very helpful | 5 |
EasyJet | Wesam was really clear and affective and helped me with my problem | 5 |
EasyJet | Wesem really helped me with the hold bag problem i had. I made an mistake and he helped me with the whole situation. Really grateful. Good service and fast | 5 |
Turkish Airlines | We´ve booked our flights Saturday evening and made a mistake in one of the passenger´s surenames. I know it was stupid but mistakes happen. As once an airline agent myself, I knew calling straight away to correct the error won´t be a problem. With the booking system amadeus the ticket swon´t be issued and either changing the name or cancelling free of charge should be possible. Well, so I though but not with Turkish Airlines. The agent referred us to the feedback function on the webside. Asking to fill out our request and call again. We done as we´ve asked. Called again, got transfered, waited for minutes while I thought the agent is busy with changing the name, but no, she only forwarded the feedback once again to the feedback department.I called again today, but again no answer to our request and no information about the rules apply in those cases. The can´t tell us anything. Not if I have to cancel and book again, not if it´s possible to change the name or if I simply have to buy a new ticket. Which in those matters is a direct violation of FAA and ESEA.But at least everyone ios very polite in no helping me at all. | 1 |
Ryanair | What Can I say that everyone else has already said?Typical call centre operators. Thick, no brain cells.Take your money and rip you off. Until we get a strong government in the UK this scum will continue to rip you off | 1 |
Grupo IAG | What Customer Sevice??!!!!!!! It's been 20 months and BA refuse to respond apart from twice just saying no claim. They won't even listen to you. They owe me £2500 because a ticketing lady at Heathrow was lazy and could not be bothered to sell me an additional ticket. She said cancel booking and rebook. The BA lady assisting me said that they could have (obviously) and that they were just being lazy. Well this cost me £2500 more to cancel and rebook!! BA dont care and after 10 different cases open they have responded to two of them. They actually offered 5000 air miles on one response. No that doesn't cut £2500 loss and if you care about your customers then do the right thing. I am not giving up. Absolute SCUM of an airline!!! | 1 |
EasyJet | What Easyjet made me pass through last night was worst then a nightmare !!!!!We all knew that Easyjet got strict policy about dimensions of the baggages.The girls at the counter asked me to put my luggage inside the measurements disposal and my luggage got stuck !!! Impossible, to take it out by myself. Many people from the flight came to help me out, but without any success.The 3 girls at the counter didn't wanted to help me !!! Instead, they announce on the micro the closing of the gate in front of me. The three girls they were looking at me and saying without any regrets that they would close the doors and that I won't get inside. I was begging then to help me and to wait for me. I was there hopeless.Lucky me, a men waiting for another flight came to help pull out my lauggage from the metal disposal.I don't recommend this airline company !!! | 1 |
Jet2.com | What I enjoy about travelling with Jet2 is nothing is unbelievably good all aspects are excellent.Over the last 12months I have flown with Jet2 from East Midlands and Stansted airports.Two different airports exactly the same service excellentRay Harrison | 5 |
EasyJet | What I had called for was worked out exceptionally well. Feedback was also given relating to my flight. A very well done. | 5 |
EasyJet | What I thought was going to be a complex refund request for the return portion of a cancelled (not EJ's fault) outward flight was well handled and I'm happy with the outcome, and the way the process was handled. | 5 |
Ryanair | What Ryanair is doing is clearly a scam, made possible by the monopoly it holds in the market.On March 11, 2025, during the boarding process for my return flight FR34.00 from Berlin (Brandenburg) to Milan (Bergamo), I was subjected to unfair and unacceptable treatment by your staff.On my outbound flight to Berlin, the exact same bag was accepted without any issues, with no one making a fuss. However, on my return, I was suddenly and arbitrarily told that it did not meet the size requirements—while other passengers were allowed through without any checks.When I pointed out that I had no problems on my outbound flight, the response I received—in an arrogant manner, no less—was that they "didn't know how things work in Italy." This clearly proves that these checks are random, unjustified, and meant to extort money from passengers.I was forced to pay an extra fee, with the staff insisting that if I didn't comply, I would miss my flight. Only when I started recording the situation did another staff member step in, overturn the decision, and allow me to board—but not before forcing me to delete the video.This is disgraceful and unacceptable behavior, a real scam. I demand an explanation and concrete action to prevent this from happening again! | 1 |
Wizz Air | What Wizz advertises in their menu VS What they actually serve.Bought a coffe and a croissant while traveling with Wizz between UK-RO, and The croissant in The photo looked like a proper croissant while the one they served me and my wife was one of those very cheap supermarket croissants. Not baked recently or something but a completely different one. That's what I call deceit.. | 1 |
Ryanair | What a "great" experience. Our flight was supposed to leave from Brussels Charleroi to palma on Monday Sep 9 at 17:15. Already before of the departure they knew that he plane from Palma to Brussels didn't even leave at 17:15. Now we have been waiting already for almost 3h. No communication. They asked all passengers to line up outside. Another fantastic idea. After 45min in the cold they called the passengers in again with the excuse of not having a crew. This airline is so useless, annoying, insulting and gives a sh… about their passengers. Unfortunately not the first horrible experiences with this incompetent company. They are not in the digital age. They work even worse than during the time of using smoke signs instead. When it comes to customer care they should be taken their license away. What a joke! They deserve the name of BadJokeAir instead of who cares about Ryan Air | 1 |
Vueling | What a %&$# airline. Tried to request flight delay compensation (6h). Online I only get an error. There is no email. I call them via phone - guy tells me it has to be done online. I tell him online obviously does not work - he continuous to tell me it has to be done online. | 1 |
Grupo AirFrance-KLM | What a **** SHOW.We will never use KLM any more since this summers "holiday" as what's supposed to be relaxing became a nightmare due to KLM and their ignorant employees at the baggage belt but also in customer service.Our claim has taken 3 months..We lost our luggage both on the way on holiday and on the way home, furthermore we missed our connecting flight, and had to stay for 2 NIGHTS in NL. However they don't want to pay our claims as it was "due to weather conditions". How can you say that when we got TRAPPED in NL without our luggage. We had to eat, get a place to sleep and to buy clothes and toiletries.We were TOLD in the airport by KLM employee after those days that we of cause will get our 900 EUR back.They have the worst service as you can't even call them or answer back on emails, only via the claim.I hope nobody will use this **** company. | 1 |
EasyJet | What a ****ING joke of a company.Absolutely fuming with them. This is the last time I ever book anything through Easyjet.Holidays are over priced and a load of crud. They say they're in your corner and didn't tell me I'd lose all my credit on a cancelled holiday, they said just the deposit. Lost about £200 whilst on maternity and could lose the holiday because of their refund methods.Stupid company and would never recommend them. Staff are completely unhelpful and not knowledgeable about their OWN policies. Get better staff. | 1 |
Lufthansa | What a HUGE disappointment with Luffansa airlines.My husband and I booked our flights to Italy back on October to travel in April we booked early as flights are cheaper if you book early and this is NOT the first time we do this and have had no issues but then again it was never with Luffansa airlines.We were notified via email of a flight hour change on our return fight which was not a big deal we accept the change.On Wednesday Oct. 22 /23 we get another email stating that our flights were cancelled just because our flight from Munich to Brindisi was cancelled they had to cancel the entire trip. Since we bought the tickets thru Flighthub I called to to ask if we could get an alternative flight with a different carrier only to be told that since we were flying with Lufthansa airlines they were not able to make any changes therefore our fights were cancelled and there was nothing that they could do.They will refund our money but it can take 6 days up to 6 weeks, meantime Lufthansa is using our money without providing services.We ended up booking with another carrier costing us an extra $900.00 something that we wanted to avoid.We gave our money upfront months by booking in advance to save money now the airline just wipes their hands and makes you wait for the refund.BAD customer service and false advertising , other business would have to find you a simular product at no extra cost.. how are airlines allowed to get away with it ?Not at all happy with Luffansa airlines they can certainly look out for their customers , after all without satisfactory customers no one gets good ratings/ reviews and word get out. | 1 |
Grupo IAG | What a Royal mess. Flight delayed for over 8 hours, second flight cancelled only compensation a R130 meal voucher no other assistance especially for lounge access or accomodation as my trip is now 12 hours late and will only be reacing my final destination 12 hours later then planned.Terrible word is from staff and other passengers this happens often so if you want a flight on time this is not the way to go. | 1 |
Ryanair | What a Ryanair experience again. Booked a flight to Israel in February - Israel is still locked down but Ryanair is flying nevertheless this Monday + doesn't even offer flight vouchers for all the people who are not even allowed to fly.Pure disgrace!Contact us. | 1 |
SAS | What a SCAM !!!!Trying to sell expensive seat reservations these total LOSERS who cannot earn a penny without SCAMMING the people and when you checkin online they place you whereever on middle seats througout the whole airplane !!WHAT A SCAM !!!!Typical western company !ZERO SKILLS OR KNOW HOW the ONE AND O N L Y thing they are world champions in is HOW TO SCAM the people !!!!!TOTALLY DISGUSTING ! | 1 |
Vueling | What a bad experience with Vueling. I had my bag compliant with the measures to bring as underseat and they didn't accept it and made me pay 60€, incredible!!!Vueling change needed | 1 |
EasyJet | What a bad experience. If you like it to be messed around, then go ahead and book with easyjet. | 1 |
Grupo AirFrance-KLM | What a bad service from KLM to overbook flights and put customers on a standby list. Good for KLM to make more profit and bad for customers who get all the hassle and inconvenience of being put on standy. Even a frequent KLM flyer, like me, gets this very bad service and the KLM service desk cannot solve the problem. Really lousy & very inconvenient service from KLM. | 1 |
EasyJet | What a bad start of my morning. A male staff from baggage drop desk number 8, September 9, 2024 @ 4:30 am. He was rude, very rude. No good morning. No smile. No courtesy. Tone of voice seemed aggressive. He asked for one ID, i gave him mine. And then he said, it's a different ID so i gave my friend's ID. Terrible customer service. Shouting where the exit as if we don't know how to read. Unprofessional. Likely a racist. We didn't feel comfortable at all. He should not be on customer service. | 1 |
EasyJet | What a bunch of cowboys, some easy jet staff tried to charge me £48.00 por a relatively small hand bag.Bunch of robbing idiots!! | 1 |
Ryanair | What a bunch of rip off merchantsThey deliberately sit you apart then try and charge you £7 to sit togetherAlso they don't put out the in flight magazine which has the price of the drinks and food unless you ask for oneThey advertise there flights etc in £ and charge you in eurosOften your bank will then charge you a transaction feeIf there is an alternative fly with them as they will be more upfront with the priceDelayed flight no info grrr | 2 |
Pegasus Airlines | What a cattle market. Awfully cramped with terrible food and drinks. Service was poor. Announcements in English were to be guessed at as you could not understand the garbled messages. | 3 |
EasyJet | What a cheap, nasty airline. Staff are unattentive , untrained and ignorant. Check in was an absolute joke. We was on an airbus and only one person to check the whole plane in. Rubbish. Took over an hour and half. Nearly missed the flight.Would NEVER fly with these ever again.Avoid like the plague. | 1 |
EasyJet | What a comedy at baggage collection area at Luton airport. Waited over an hour, still no bag and the baggage belt stopped. Nobody on the Menzies desk. I ring the help number and when I finally get through they tell me they can't help. Meantime we can see that mine and one other person's bag are stuck just the other side of the baggage exit. Even though we can see the bags, the help desk still can't help, saying they aren't at the airport and therefore cannot help and that it's airlines responsibility. Bit of a pointless help desk then! In the end, the only way to get our bags was to climb onto the belt and crawl into the no entry area.Nobody available to help, a help line totally unwilling to even try to assist. Total joke and missed business meeting as a result! | 1 |
Ryanair | What a company and what a business. I never tried them before and I am flying like 10-15 times/ year. They had a flight that suited me perfect, I thought. Copenhagen to Athens, via Bergamo. The plane was late, but that was also the connecting flight, also Ryanair. This didn´t help so i was stucked in Bergamo. Ryanir helped me a lot by offering a place in their line for the next flight, 24 hour later. the cost was 100€ for the place in the line but no guarantees...........this cost me 310€ extra and a night on an airport.Now I have used them 2 times, first and last! | 1 |
EasyJet | What a con avoid this company at all costs transferring flights is made impossible without extravagant extra costs. Terrible customer service. Just find a different airline… | 1 |
EasyJet | What a con suit case use to fit in the suitcase checker but changed it in covid £39.99 what a rip offStaff lovely at Bristol buy easy jet what a SCAM | 1 |
EasyJet | What a con!!!. easyJet cancelled our original flight for no reason, which made a future booking two of the party could not go so we rearranged for a split booking. Now I find I can't add baggage and have to pay the robbery prices for luggage drop at the airport. So be aware this company offers flexible flights but totally inflexible luggage options. A cheap,crass way to rob customers. AVOID,AVOID AVOID!!! | 1 |
Ryanair | What a con.. what kind of an airline splits a family up when flying then charges extra to sit them together... the dirtiest plane I've ever been on 🤢🤢.. I'll be flying with another airline in the future | 1 |
Ryanair | What a crap money grabbing company! Booked 3 tickets for 2 adults and a baby, at the same time, checked in at the same time, but given seats at opposite ends of the plane just so they can get us to fork out another £30 for seats next to each other! | 1 |
EasyJet | What a day delay and delay b4 we left gatwick the service was very bad charge extra money not even explaining the lady was the rude one i ever seen.never again to travell with them. | 1 |
Jet2.com | What a difference, We have always used the Irish Air line, We were so relaxed and happy with the Staff and their support service. Happy to help us in any way, We will always use your services and Recommend your services, Jet2 Great Airline Thank you. | 5 |
EasyJet | What a disappointing experience! I encountered an issue with my booking and EasyJet refused to help even though it was their fault. I won't be using them again | 1 |
Lufthansa | What a disappointing experience. Our outbound flight was on SwissAir and the quality of the cabin and service was equal to Singapore Airlines which was code-shared. We were expecting something similar on our homebound flight with Lufthansa but as soon as we boarded it became obvious that this wasn't to be the case. The plane was old, I haven't seen one like it for at least ten years. We were in the upstairs cabin but there was no privacy between the seats and there was, bizarrely, a service station halfway down the cabin, so the stewardesses were plating food and scraping leftovers directly in front of our seats. The screens were small and not touch-screen so you had to use a wired hand-held device to move a cursor on the screen. I gave up trying to scroll through the options as it was so unresponsive. The food was uninspired. The flight staff were pleasant but not particularly friendly and we didn't see them at all between dinner and breakfast. They didn't help to set up our beds which were so narrow that you couldn't turn over and the bedding was thin and not very comfy. There was only one bathroom for 18 seats and the waste bin hadn't been emptied overnight so in the morning there was no space for towels etc. Suffice to say that we will not be flying Lufthansa business class again. | 5 |
Grupo IAG | What a disappointment for GB flag carrier! Trip to Vegas was cancelled the same day- rebooked the same day which was good but the inbound flight that followed was terrible. Delay after delay. The 30 mins delay from Vegas took an hour, back at Heathrow, delay again in plane parking and finally our baggages were delayed again. Our supposed arrival is 1450, it is now approaching 1630 and no sign of our luggages. Terrible! | 1 |
Eurowings | What a disappointment,.anno 2025; a sad and outdated website, no succes of the online checkin,. not on safari, chrome or Firefox,. Needed to call them for a checkin. Thanks for the extra stress.. | 1 |
SAS | What a disappointment. A350 is one of my favourite aircraft's, but crowded seating and poor service made it a very frustrating journey indeed (40 minutes at immigration in Copenhagen didn't help)! When I checked in I asked if the plane was crowded (they said no) so if they could block a seat next to me. They seemed to say yes, but when I got on board I was cheek by jowl with a "spreader" - someone who invaded my space with great abandon. But first - getting onto the plane: I really don't like terminal B at Newark - low ceilings, crowded, often (as again yesterday) the TSA pre-check and priority lanes in security are not in operation, the lounge (gold card) is small and gets very crowded. And then onto the plane which - at least in my section - was completely full. Meal service so-so. But they charge for wine? What international airline ever does that? Warm white wine and you have to pay for it? On a night flight? Which cost $1200 round trip? Poor attendants who have to take the frustration of passengers for whom this seems like an undermining of flight rights! Toilets were not cleaned - or not often enough, at least. Seat pitch tiny - no way to work on my laptop, and the screen didn't swivel so once the seat in front reclined, I was squinting. All in all, if I have a choice, I will never fly with them again (after I get home)! | 2 |
SAS | What a disappointment. Where do I start? No amenity kit. Poor movie selection. No wifi internet was available. The flight was almost 12 hours long yet the crew did everything possible to be done with drink and food service an hour and a half after takeoff. This means they rushed into serving lunch at 10.15 am (we left Copenhagen at 9.15 am) letting over 10 hours pass before a dreadful breakfast service (some kind of an inedible roll). I should add that no snacks were offered in the back of the plane like most airlines do. Instead, you could purchase your snacks! It was like flying low-cost for 12 hours. What a complete letdown it was. I had a completely different perception of what a flight on SAS could be. Instead, I got a product I can not recommend, | 2 |
EasyJet | What a disgrace EasyJet are - they cancelled our flight on Friday night having left us waiting in the lounge until more than an hour after we should have left- the cabin crew disappeared so airport staff who didn't work for easy jet had to assist us we were left at the desk hundreds of people being told we would have to wait until Saturday afternoon for another flight and go to a hotel what a joke of a company | 1 |
EasyJet | What a disgrace EasyJet are. My daughter received an email the day before she was going to fly out of Lisburn about possible disruption due to strike action. She got to the airport and her flight to Bristol was delayed by 5 hours and then the flight was cancelled 30 minutes before departure. She asked numerous easyJet representatives for help and they just told her to go on the app. She was finally helped by a lovely Ryanair lady when she went to the Ryanair desk in tears. She had to pay £400 for a new ticket and then £150 for a hotel at stansted airport as it was too late to travel to Bristol due to easyJet making her wait all day and then cancelling the flight. I will never fly EasyJet again. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.