Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | What a disgrace I have tried to contact them all week, to try and cancel my flight, tried to ring and also chat online but I have not been able to get through on either contact informarion. I rang which stated waiting time 3 minutes, no chance waited 30 minutes and stiill no answer. online chatline on at 08:00 till closing time and still no reply. This company is an absolute joke no care for its customers at all. Contact information that dont even work. Wont be using this company again, your customer care is non existant. | 1 |
Grupo IAG | What a disgraceful airline! Cancelled our flight less than 24 hours before we due to fly home from the US. We contacted the customer service and 24 hours helpline, no answer, no help at all apart on the BA app offer an alternative flight 4 days later!!! We have a life to get back to! We had no choice to spend nearly £4k to book another flight back from an American airline which turned out to be amazing. This is on top of £7.5k we paid BA for our holiday! When we got home, we called them again, spoke to a guy called Peter, completely unhelpful, just give us an email address for the complain, couldn't wait to get me off the phone. BA is absolutely disgusting for how they treat their customers. If you want to go on a holiday and not worry about getting stranded abroad with no help, then do NOT book with BA. | 1 |
Ryanair | What a disgraceful company, my dad was turned away because of PCR test which is not required if you are going to Denmark and you are danish citizen. The ladies at the boarding was so rude that they didn't want to provide their names until my dad said to them they are required and its part of their training. This is indirect theft and my dad missed a wedding, he is distressed and feel that nothing can be done due to Ryanair's processes which is based on distressing the customers until they give up. | 1 |
EasyJet | What a disgusting airline company! They charged me £48 pounds because the rucksack was not fitting perfectly to the gate! DISGUSTING! DISGUSTING! DISGUSTING! | 1 |
Grupo AirFrance-KLM | What a disgusting and horrible airline. Cancelled my flight with 1hr notice before it was going to take off due to "bad weather" yet other airlines was flying to the same airport that day.Obviously short staffed as I was told by a customer support at the airport and had technical faults all day.This is the airlines excuse not to pay compensation. Left short of money had to arrange my own hotel, food and drink which the vouchers they gave me had technical issues on their app....funny that.Obviously nothing will be done about it and writing these reviews on trustpilot seems to fall on deaf ears. This airline will continue to run a horrible and disgusting disregard to their customers.Please dont ignore all these 1* reviews and AVOID these crooks.Book elsewhere. I will never fly with them again! | 1 |
Ryanair | What a disgusting company! Been charged for a tiny crossbody bag but I payed for 2 luggages at booking. Flight ticket costed over £300 so I would not say low fare at all but rubbish quality. The crossbody bag was meant to stay on me and not taking space anywhere on the plane, but still been charged for it!!! When I explained this to the staff they were rude, arrogant and threatened me not to allow to board if I don't pay £47(!!!!!!!) for it. Honestly believe that they employ only rude, bad mannered and incompetent people and their rubbish and disrespectful attitude comes from top management. This is not my first bad experience with them, but guaranteed the last as I'm never willing to use them again. Never had any problems like this with any other airlines, and I travel quite regularly.When they go bust (because they will eventually) I'll pop a champagne to celebrate! | 1 |
Vueling | What a disgusting company!!!!Appalling service!!! Apparently ground staff are free to do as they are pleased! | 1 |
Ryanair | What a disgusting company. Their check in machine took a payment for our over weight bag, but didn't give us a reciept, because their machine was faulty. I took a picture of the screen that showed the payment had gone through.Of course we couldn't drop our bags due to the fault. We had to go to the counter and the woman there was adamant the payment hadn't gone through, even though my bank was saying it had. So we paid again. Otherwise we couldn't board could we? Wo and behold I am now charged twice. These no brains do this every day and can't even get that bit right. Surely they could have given us the benefit of the doubt.There is absolutely no way I am using this poorly managed airline again. Might as well go to Heathrow and use a decent airline and not have the ridiculous lord of the rings journey to get to Stansted. Cu later Ryanair, absolute joke of an airline. | 1 |
Ryanair | What a disgusting, horrible airline! Their little "joke" about Rangers fans on Twitter is not even slightly amusing! Hope this company goes down the drain. In a time when airline companies are struggling, this mob decide to have a go at an enormous amount of people. One tweet I can understand, but to keep it going and reply to folk with hate filled tweets! Absolutely shocking! | 1 |
EasyJet | What a dishonest company easy jet are showing themselves to be I booked a package deal with them recently and due to depart next week ,still waiting to hear if it is cancelled despite numerous phones calls no answers given by such unhelpful staff no replies at all on the messenger service ,Monday morning they were still selling the holiday and now it's been withdrawn from sale and told 90% chance it's to be cancelled however the flights are still on sale and my hotel is still open so no reason at all to cancel ,I find it astonishing that it is allowed to sell a product it knows it's not going to deliver and use customers money as cashflow really poor dishonest working practice . | 1 |
Vueling | What a drama. I am a frequent flyer and even Ryanair is better than this awfull Company. I don't even know if you can call this a Company. This is what happened:The bag was cmpletely fine, at least that's what I thought.My bag was perfect ( picture included) to put in their basket. But suddenly I had to pay??? Even the people behind me where saying that this was the weirdest thing they ever saw. After that the women was laughing about us and saying "you are the problem and you are incompetent ? " Fair to say she had curly blond hair I should've asked her name. The arrogant woman should be fired and get another job or be useless somewhere else. To be fair, almost everyone had the same problem on the flight. Maybe interesting: the flight was from Malaga to Barcelona and after that to Briussels. Hopefully I'll get my bag, so People in case you want to use Vueling i wish you good luck. | 1 |
Grupo IAG | What a dreadful airline. Simply not worth the money. 1 sandwich was available onboard our flight from Ibiza to Heathrow! No prosecco and £600 each! EasyJet have a MUCH better service and food selection. The plane was an hour delayed and another 35 mins on the runway when we landed. No one knew what was happening and the whole experience was appalling. BA are the same as Ryan Air - useless, yet you pay 3 times the price! They should be ashamed of their awful company. | 1 |
Ryanair | What a dreadful service. There is no customer service offered on Ryanair. First time I've used them and the last!Flight out to Rhodes was delayed by 1.5 hours. The seats are terrible and very uncomfortable. Incredibly basic.Flight back, we're still on the tarmac 2 Hours after we should have taken off. The fuel pump has gone, been on here, no water and no update. Oh water if you pay for it. The worst customer service and the worst airline!Back in thr airport with no update. Should have left 2 hours ago, will probably be her til midnight now. Never ever again wil I use Ryanair!Flight delayed until tomorrow with nothing from Ryanair! | 1 |
Ryanair | What a dysfunctional out fit!I booked a flight (day return to Dublin) June 2018.I had to cancel the flight. I was insured, not insured with Ryanair but other company. The other insurance company wanted flight cancellation reference to process my claim. Ryanair were contacted with cancellation of flight. The clowns at Ryanair responded with a load of unrelated BULL.Recontacted Ryanair, more bull !Still just wanting the obligitary flight cancellation reference.... Simple is'nt it? But not with the clowns at Ryanair it is'ntProbably civil court action them. Would i recommend Ryanair? NO WAY! | 1 |
Jet2.com | What a fabulous Airline to fly with. They always make us feel like we are a member of their Family from first point of contact at the Airport, through to saying bye, see you next year. We have flown with Jet2 many times over the years and they are growing from strength to strength, and the awards they have gained over the years shows this.I do not work for Jet2, but if I had the chance to earlier on in life, I would have, in an engineering capacity. | 5 |
Jet2.com | What a fantastic company Jet2 has become. The service that is provided is above and beyond. Also, helpful and especially with assistance travel. Not to forget the many people that are working behind the scenes to make this airline ……number one ! | 5 |
EasyJet | What a farce, going out our flight was delayed after we had all boarded the pilot rang in sick so no one to fly the plane. Was sat waiting onboard for next one to get to airport!Charged extra for hand luggage going out & return!Seats were so uncomfortable didn't even recline!Damaged my luggage!Worst flying experience we've ever had, will defo not be using this airline again. | 1 |
Norwegian | What a flaky airline. I booked two tickets in the premium (business class style seats) almost a year ago and due to a plane change (for some reason they’re contracting with Wamos now) they booted my wife to economy. And of course we all wonder if these guys will go under soon due to their financial woes and low customer satisfaction. | 2 |
Grupo AirFrance-KLM | What a garbage airline, may God have mercy on everyone who works in this company.My dad and 3 children were stranded in Toronto for 18 hours because KLM could not reschedule their flight. My dad and 3 children missed their flight to Winnipeg because getting their papers at the immigration office in Toronto took longer than expected. I had to text an agent for 8 hours because their office wasn't open until 230pm the next day, nor did their customer service portal open until 8am the next day, absolutely ridiculous. My family was coming from Rwanda Africa, they had never been on a plane before or traveled anywhere outside of Africa, everything was so new to them, but they managed to make it to Toronto safely. I had to wait 8 hours to talk to a customer service rep at KLM through Cheapoair (where I purchased tickets, also garbage service), they both could care less about me or my family, they told me to pay for flights because they could not do anything about it since the flight was on time.Moments like these reminds me of how dark some people's hearts are, absolutely awful people and I am absolutely certain I am not the only person that thinks this way.Moments like these also make me wish people had options on which airlines to fly with during round trips because some of these people behind the screens have no remorse or any sense of grace for others. | 1 |
Ryanair | What a garbage airline. Rip off check in fee. Never had to pay 55 dollars for checking in 1,30h before departure. But of course Ryan air has a policy for that. Now i see where you earn in for the cheap flights.Delayed flight with 1 hour. Rude staff. Like talking to an AI.Never again. | 1 |
EasyJet | What a great customer experience, got all the support I needed and my issue was solved quickly with a good outcome.Well done! | 5 |
Jet2.com | What a great experience! Friendly and helpful staff. Travel assistance was excellent and made the whole experience run smoothly. Thank you! | 5 |
Jet2.com | What a great service. Having their representatives at check in was so helpful. I would fly with theim again. | 5 |
Lufthansa | What a headache. I will never again fly with Lufthansa, not even if they pay me. They cancel your flights, don't send you money, and then you have to go ten extra miles just to get ahold of them. THEY DON'T EVEN HAVE AN EMAIL ADDRESS FOR THEIR CUSTOMER SUPPORT. 2020, and the only way to get in touch with them is by phone. And every time I call, they say there's too many people calling, and that I have to call back later. One time I actually got through, and it was silent in the other end for over a minute before I got disconnected. This is after ten tries and then standing in line for thirty minutes.I rather fly with Ryanair than Lufthansa | 1 |
Air Europa | What a hectic flight - late already and while starting to roll the pilot says that we have a engine problem and must return to the stand 30 minutes in the plane stranded and we told to leave because of tests to the plane 45 minutes in the gate and they change the gate and don’t say a thing and boarding as fast as we could and no control. No food, no nothing, just board and up we go. Very bad organization. | 4 |
EasyJet | What a helpful advisor! thank you so much. easy to talk to and guided me through. Excellent service! | 5 |
Ryanair | What a horrible airline customer service is the worst! I understand delays can happen with unforeseen circumstances. After waiting for 3 hours at the gate So I finally went to Live chat with ARTUR G he was not helpful at all and so rude! Despite the flight being delayed for 6hours no apologies or whatsoever and I have to deal with the worst service with this men! He is Saying I have to contact them tmr if I want to rebook the flight when I receive an email saying I can change my flight for according to today availability! He told me to do it myself and being sarcastic when customers are already frustrated with flight delayed.Don't work at customer service if you got no patience and can't assist customer!Man if you are allocate to chat "ARTUR G"Then be prepared for no help. | 1 |
Turkish Airlines | What a horrible airline. They care more about politics than about serving their customers. My passport is from the republic of cyprus, a legit country recognised by every single country on this planet. Yet, Turkish airlines can't bring themselves to include cyprus on their drop-down list, which means people from the republic of Cyprus can't checkin online. This results in long waiting times at the airport and inability to sit next to your family and friends because you're given whatever seat is left.Additionally, their service is way worse than other similar-budget companies. For long flights, other airlines keep serving things and they try to simulate time zone of your destination. In contrast, Turkish airlines serve snacks/drinks only twice on flights that are 13-15 long! The rest of the time they put you to sleep regardless of the time zone so that they don't need to do anything. | 1 |
Lufthansa | What a horrible airline. To be fair, I've flown budget airlines quite a bit but none of them come even close to the service (or lack thereof) of Lufthansa. From the gate agents, who are are beyond rude to the flight attendants who give you misleading information and lack general customer service skills, this is a joke of an airline. On the flight from Frankfurt to Vilnius, the flight attendants couldn't manage overhead bins which led to people storing all kinds of things up there and leaving no space for suitcases. When I had no space for my carry-on (Lufthansa allows one carry-on and one personal item to be stored under the seat in front of you), the flight attendant told me to make sure I only bring one item on my next flight. Seriously?? On the flight from Vilnius to Frankfurt, the gate agents made us check the carry-on even though we had a tight connection in Frankfurt and the carry-on didn't exceed neither the measurements nor the weight. And this doesn't even include the fact that you get no wifi, no free sodas nor are the service or communication skills acceptable. No other airline I've flown with shows so much disrespect and unprofessionalism. | 1 |
Iberia | What a horrible airline. We were due to travel with this airline last week. 2 adult and 1 cat in cabin. We rang 7 times in the course of booking the flights to check all details and that we could take our cat pet on the cabin as we did a year ago. Each conversation was yes and we had written confirmation too. So we set off and as we are about to check in the bags we get told that the cat is not allowed on the flight. We give confirmation papers and still it was stated as a no. We were told to speak to the manager which we did and what a horrible horrible person took pleasure in saying no and not helping at all. We were left with no alternative at all and no support from staff. Would never use this airline again and do not trust them as bad communication. | 1 |
Ryanair | What a horrible and patetic company. It's better if they don't operate more. They just rip off people. Especially now with COVID19, I believe they are making more money than ever with the unfair cancellation and rebooking fees policy. Shame on you | 1 |
EasyJet | What a horrible company to try and contact or deal with. Just impossible to claim a refund after the pandemic. Phone number actually cut you off after a useless recorded message. As months passed by, the only option was to click the 'accept voucher' button. Almost 1 yr on and no sign of voucher. Googled how to claim refund (not on the easyJet website of course) and submitted. Finally got an email response from sleasyjet that no refund is due as a voucher has been issued. They are claiming refunds have been made and vouchers issued when this is clearly not the case and just stalling tactics. I hope the lawsuits bankrupt them. | 1 |
Wizz Air | What a horrible company. Please avoid at all cost. The flight was rescheduled to half a day earlier so I wanted to choose a refund option as their policy states: "In case Wizz Air changes the route or scheduled flight times included in Your Itinerary in accordance with Article 15.1, omits the Agreed Stopping Place or adds a new stopping place, You may cancel the Contract and You are entitled to a refund of the Total Fare." But they only offer me about 50% of the total fare claiming that additional services, like flex, are non refundable! How is it even legal? I am shocked and deeply regret that I made this terrible mistake booking plane tickets with them. | 1 |
Grupo AirFrance-KLM | What a horrible experience I just had with KLM.I tried to book a ticket online, at the end of the booking after I already entered my credit card details I get an error screen that the booking wasn't completed due to technical error on their side and that I should contact customer service. The ticket price was 1500 Euro and was already taken from credit card but didn't have the ticket.After calling customer service, it was a drama, they argued I only had the option to buy a second ticket and pay for it a second time, and I had to call my bank and solve it with them because the problem was most probably a credit card error, when I explained I got an error screen that the error was on their side. the customer service contact was really unpolite and instead of being understanding he was counter arguing every single thing I said and was accusing me that I was taking things personal, while I only wanted my problem to be solved and that I didnt want to pay for 2 tickets, at the end the customer contact said he couldnt help me and hang up on me. Thanks KLM!!! | 1 |
Ryanair | What a horrible experience. !The seats in front were so close that I only had 1 inch between my knees and the back of the seat in front. My bag was under the seat in front so it was impossible to straighten or move my legs at all for the entire flight.Also I am a 38 ins waist so because the space was so small I couldn't get the drinks tray to open flat to use.I would say if you're more than a 30ins waist, bring your own sandwiches and drink. I hope you get my drift, it's a disgrace. ! I've rated 1 star because they got us from A to B. â˜¹ï¸ | 1 |
Vueling | What a horrible experience. The check in wouldn’t work for days, documents didn’t get validated and you can only take under seat luggage?! I bought a combination ticket, so it wasn’t an option or explained that you had to pay extra for cabin luggage if at all there is that option. And not cheap either! I ended up having to check in my cabin baggage twice, so in the end this airline isn’t even cheaper. The check in literally took me hours because it didn’t accept the reservation code and the customer service doesn’t respond and reverts you back into the loop of not being able to contact Vueling directly. When arriving at the airport it took me another hour check in as there were hundreds of people and only 4 counters - ridiculous. I must admit the plane and chairs were ok, what you can expect for a cheaper airline. All in all a bad experience, will never travel with Vueling again. | 2 |
Lufthansa | What a horrible experience… I do not know where to even start.. we booked a trip to New Zealand from London Heathrow, which we have done many times. Going there was ok, the plane was outdated and the entertainment was old, but we got there. However, Coming back was a DISASTER. The day we were due to leave I received a text saying one of our connecting flights was cancelled, no other info on what to do next other speak to a bot which did not help. We than spent the next hour trying to contact Lufthansa, we spoke to 4 different people, they all said different things, one agent hung up on us. The final agent said the would rebook us. So we carried on to the airport, when we checked in they said we would get new boarding passes in Singapore which would get us to London. I thought ok it's sorted. We got to Singapore, and we were not booked on any flight at all and they were all fully booked now. Luckily Singapore Airlines (who are Amazing) managed to get us in one of their flights to London. Lufthansa are one of the worst airlines, I still have not received anything from them, I don't think I ever will. AVOID THIS AIRLINE. They don't care if you stuck somewhere, they just tell you whatever and pass the buck onto another agent. Plus this airline is always on strike. So disappointed. | 1 |
Ryanair | What a horrible, unreliable airline. Cancels your flight 5H before the actual flight then make you wait for numerous flights to nowhere near you want to fly on the day just to avoid paying hotel bills. And NOT cheap anymore. They now charge for the priviliedge of being able to take a small bag on the plane. £14 on top of ticket price plus £5-£10 for seats if you can't print your ticket more than 2 days in advance. NEVER using them again. | 1 |
Wizz Air | What a horror airline. This is not worth any of your money, none at all. Everything that could go wrong, goes wrong with this particular airline. Never in my whole effing life again. Abou sharmoota. | 1 |
EasyJet | What a hypocrite and load of crap company. I was denied broading on flight for being 10min late and paid £110 for next flight after 2 hours and the second flight was 15min late. What a load of crap. The company policy says as customers we have to accept all the crap from easyJet (flight being late, cancellation etc etc). But they won't accept 10min late from passengers for a genuine reason. My train was cancelled. I made it at the gate, I could still see the plane hasn't started taxiing or closed the plane door but still I didn't get entry. What a hypocrite company. | 1 |
Norwegian | What a insane disgrace this company is! I'm a die-hard customer, always used Norwegian in Norway and abroad.No more!Because these dodgy top dogs award millions in bonus for themselves, while they steal money from customers, fire employees, and take handouts!I'm not putting another nok in this company, I'm going for SAS always here on.I have tried to get in touch with them since 24 June and not a word, these are the worst and i am ashamed my nationality is linked to this scam of an airline.Staff your god darn customer service lines! If you can afford to pay Geir and the gang millions! You can actually afford to staff a simple phone line!!I will fly Ryanair over this horrible airline now. What a disaster! | 1 |
Ryanair | What a joke Ryanair are. Got no idea how to treat there customers. They don't keep customers informed and know about airport shut downs and do nothing to help the customers. Hopefully everyone will give Ryanair a wide birth in the future. They deserve to go under. Jet2 all the way. | 1 |
EasyJet | What a joke of a company booked last month with them then they moved the flight so it would take 12 hours off my all inclusive holiday I rang them they told me the only way I could move my flights would be to pay 150 quid per person or cancel the holiday even though it says on the website and on their automated call that if the flight is disrupted I could book another one free but no they wouldn't do that even though it was through no fault of my own. So I cancelled which was the wrong advice I then got a phone call from compensation team offered me the same holiday and upgraded to speedy boarding and changed the flight for us so I rebooked thinking it was sorted. Then not even a few days later they've changed the flights again and again 12 hours less on my 4 day all inclusive holiday and I'm back to square one really bad company would not recommend one bit . | 1 |
EasyJet | What a joke of a company have been waiting nearly 3 months for a refund and still hanging on to their call centre waiting for them to answer an absolute shower.Will be claiming money back via credit card company and using Ryan Air in future | 1 |
EasyJet | What a joke of a company. I booked a holiday for me and my family for a week in Prague from 14th August. We were queuing to board plane when we were advised there was a technical issue and there would be a delay. After an hour advised to go to another gate. Then found out from other passengers, not EasyJet staff, that flight was cancelled. No announcement from EasyJet. Eventually directed to easyJet desk where we were advised to go home as holiday had been cancelled as there were no alternative flights. I received email later that day to confirm holiday had been cancelled and refund to be issued immediately. No refund received as of today 27th August so phoned easyJet to ask. Eventually got past the multiple menus only to be told they have no record of sending me the email or that the holiday had been cancelled! They then suggested that I send them the email they had sent me confirming the holiday had been cancelled and they would issue refund. I did this but was then transferred to another dept as the agent I had been speaking with couldn't help any further, I was then cut off after an hour still no closer to a resolution. Also knocked back on compensation claim as they said the flight was cancelled due to aircraft damage caused by a lightning strike which by a staggering coincidence is excluded from compensation. If I could give 0 stars I would. This is the first and last time I will go anywhere near these jokers. | 1 |
Grupo IAG | What a joke of a company. Talk about destroying what was once a major UK brand to be proud of. Don't know where to start.... let's start at the beginning, their website when trying to book. Glitches and crashes constantly, and repeatedly asking for the same information. Customer Service is another pathetic offering. I've been unable to change a return flight online, can't do it through chat, and via the telephone number for the past 3 days I get 'we're taking large volumes of calls at the moment so please try again later' 3 days!!!!. The value of Avios points have diminished over the years are becoming worthless now, and often unusable. In flight experience isn't much better, with poor staff attitude, forcing passengers to line up for boarding the plane isn't ready to boarding, just to meet timing quotas, smaller legroom in economy than some of the budget airlines, and European business class, no more than a free middle seat, and a drink and a rather tasteless lunch offering. Sean Doyle the CEO, you should hang your head in shame. Maybe take sometime looking at your competitors such as Virgin, Qatar and Emirates, who clearly know how to deliver world class service and treat their customers with dignaty and respect. BA's decline started over 20 odd years ago and continues to this day. Get back to basics, start with investing in customer service, stop gouging for every penny, recreate loyalty. You're lucky you have the Heathrow slots, otherwise you'd be destroyed by the competition.Follow up note the day after the review above - BA website and customer service centre down today...'"call back in 2 hours and maybe it will be sorted"... gets better!!!!! | 1 |
Ryanair | What a joke of a website! One hour to check in because it is always crashing.All it wants to do is upsell. | 1 |
Ryanair | What a joke of an airline. Took 4 flights throughout Europe and all four were delayed, endless lines. As of matter of fact we sat in line twice in some airports.One of the planes had an issue but they put the passengers in the plane with no AC in 95 degrees weather for hours. | 1 |
Ryanair | What a joke the employees are, disgusting smugs as well, they love the dissapointed people worries and struggles from what I've observed. Why do we need to pay for excess baggage when other sizes in other countries are OK. They charged me £72 for oversized cabin lagguage, however my lagguage had the needed measurements. Why the measure stand changed and lacking front wall? Is it because we cannot push it down to to keep it in tact and prove it we had the correct size but without the wall suitcase falls out. Be aware when travelling from wroclaw, Kraków, there were many of people who had to pay large money before this flight. I've used the same lagguage for years. I flew this lagguage back and forth to wroclaw and other European countries and nothing. What's the matter, where's the respect and humanity? Very disappointed with the poles approach and being one I was glad to leave. Horrible experience. I hope ryanair will train their young, foolish and unexperienced staff and Ryanair itself will. Review this policy. Keep your customers happy (but hey even stewards do not feel listened to by own bosses as I was told). I will be making a claim. | 1 |
EasyJet | What a joke their customer service is... flight cancelled, no one available at airport. Were booked into hotel 1.5 hours from airport, after 200 euro cab ride we arrived and told they hadn't booked the hotel. This was after 110 mins on live chat!Tried contacting Easy Jet but unavailable after 10pm.Spent 2 hours on live chat next morning and they said we should ring the hotel... we are at the hotel :-)now been told to ring EasyJet... tried 4 times, hold for a 10-15 mins and then get cut off.Finally got hold of someone competent (promote this person to CEO and fire everyone else) and told we hadn't been booked on a flight, now travelling 2 days later.We're now 645 euros out of pocket and growing.I will do everything in my power not to fly EasyJet again. | 1 |
EasyJet | What a joke this company is ,trying to contact them no joy my payment is all wrong all I want is to speak to a person, | 1 |
Grupo IAG | What a joke this company is. I've raised concerns already with the CEO about service and it got swept under the carpet. I just called to book using my Avios account and due to issues at BA I was told just pay cash. The staff member was just like the one I got on January 16th and began to get abusive when I asked for a staff reference so o can raise complaint against him. I was respectful and feel violated and feel there is discrimination at play here. I asked for a manager or duty manager which was denied and I was told I don't listen and when I said I'm raising my concerns I was cut off. This happened on January 16th too. I called to use my Avios points to book business class flights as I did before but this time my accounts blocked for no reason and it can't be reset apparently. Because you ask for a manager to help your denied and it's about time these people realise that without our business they'd have no job and I'm going to look at booking with Virgin Atlantic now instead. Please please do not give this Egotistic company and CEO your business and make sure you all review with negative feedback so they finally sit up and take notice. I emailed asking if a manager could call to help and instead I got an email saying sorry just call us to book again and it's just not a good enough experience not to mention 5 times more expensive than Virgin Atlantic for the same flight from London Heathrow to Boston BA price 11.5k v VIRGIN 2.3k big difference folks so please shop with other decent airlines before you're fleeced with sad violating service for the privilege | 1 |
Ryanair | What a joke went on holiday to Spain rude on the flight out, on way home at check they made ne pay 60 euro to check in use Ryanair alot will never fly again with them robbers | 1 |
EasyJet | What a joke! Easyjet have cancelled our return flight from Brindisi to Gatwick (Sat 4th June) on the eve of our outgoing flight (Fri 27th May). No explanation, no email, absolutely nothing. The only reason I found out was because I was looking for the flight details for my dad who is collecting us on our return. Have they offered me a different flight? No. When is the next available return flight - Thursday, so either we cut our holiday short or extend it (which we can't f...ing do). Have they offered us a different carrier? No - I've just had to book return flights with Ryanair.What an absolute horror show. Never again!UPDATE: Thu 2nd JuneTo be fair to Easyjet they have refunded me over £500 for the return flights that they cancelled, will be seeking further compensation from them as they cancelled within two weeks of the flght and the cancellation was not due to exceptional circumstances. I imagine getting further compensation will be the difficult part. Ironically I received an email yesterday saying the return flight I had booked is cancelled. Only 4 days after you actually cancelled it. | 1 |
Ryanair | What a joke! Never again! | 1 |
Ryanair | What a joke!! So you pay for priority boarding to be the first on the plane. Then you realize that you step on the bus first only to leave the bus last and be the absolute last one on board.These guys get away with murder. | 1 |
Ryanair | What a joke!!I want to changea flight which the cost of was 12.99 toa new flight cost is 9.99 when you buy.They asked for 45 change fees!!!Also,When checked in for a flight, The App showed terminal 3, but the airport showed terminal 1.When I asked their customer service (India based chat). The guy checked the internet and replied 1.The terminal was 3. | 2 |
Wizz Air | What a joke, Wizz change the flights whenever they fancy, change them back, change them again - and everytime they change the flight they mess-up the seats you've booked.But don't try to call them about it! They don't give a monkeys.... | 1 |
Turkish Airlines | What a joke, don't ever use this mob for sending freight, you never know where it will end up. Two shipments sent together to the same destination, one flown to the wrong airport then lost (3.4m cubic, so somewhat of a big box), another offloaded in Istanbul with no date for onward shipping on a time critical delivery. AVOID! | 1 |
Turkish Airlines | What a joke, don't use.Booked puppy to board on in Moscow stop over in Istanbul then onto Edinburgh, they took her off in Istanbul, then she has disappeared, they can't be contacted by UK phone lines and won't reply to emails. Still no idea where my 4 month old puppy is, never mind if they are looking after her | 1 |
Ryanair | What a joke, they now charge £45 for hand luggage, they make the check in so complicated that you don't realise till you are at the airport. Never again will I use Ryanair. | 1 |
Ryanair | What a joke, was given a check in bag (bag which goes in the hold) as per the change in policy. Went from Manchester to Agadir just fine. Enroute back i was told to measure the bag regardless of it going in the hold. obviously it didn't fit we did ask the staff at Manchester if there was any size allocations and there wasn't any just the weight which sounded about right. Had a kickoff with a so called manager. paid for the baggage and was told to sort it out with CS when i got back to the UK. Have since sent 6 complaint emails. Received a reply for 2 of them which were a copy and paste job saying the same thing. My words are completely being ignored. Now going to take the issue to the aviation authority. A-holes. if you are reading this then heed my words, you are better off walking to your destination then using Ryanair! | 1 |
Ryanair | What a load of cheats.Bought some in flight vouchers for food etc, but couldn't use them all as the flight had limited food and wasn't allowed to use the vouchers for duty free.The stewardess said she had refunded me the voucher value.I got no refund and have been trying to get an answer from Ryanair who just put the phone down on me or don't answer my emails.What's happened to trading standards. | 1 |
EasyJet | What a load of crap need to add a child to a flight- should be easy but can't do it online can't speak to a service advisor to do it left miserable and frustrated 😣 | 1 |
EasyJet | What a load of money grabbing sods, due to my son not being able to fly due to a flight time change by Easy jet, we decided to change the name on the ticket from my son to my wife, simple first name change for which i had to pay £46 each way !!!! , will never use them again. one star is to much for this company. | 1 |
EasyJet | What a load of sh1-t, piece of sh1-t customer service, sh1-t company, Cant even supply a vat invoice .Apparently it is sent along with booking confirmation.What a nightmare for businesses using this sh1-t service for business travel. Your accounts will not get a invoice as it takes them 28 days to send it via f@*king pigeon to your physical address. Also not one human to talk to throughout this pathetic airline. I am sure they cant wait until AI can fly the goddam plane for them so they can fire more people and reap the profits. Bunch of fat f@*k corps couldn't care less. | 1 |
Ryanair | What a load of wxxkLatePackedDelay delay delay | 1 |
Grupo AirFrance-KLM | What a lousy company, pardon my language.Going from Copenhagen to Amsterdam and then on to Seattle!In Copenhagen, they came to realize, one of the planes tires was worn out! Must have been worn out by airfriction during flight, as I can not imagine someone let it take off from Amsterdam to Copenhagen on worn out tires. Sarcasm may appear.We got several hours delayed, lost our connecting flight to Seattle - and here's the thing! Had ABSOLUTELY no help from anybody. Got send to the transfer area, where ground crew where supposed to help us. Waited for 50 minutes, nobody came. Went back to the gate, aircrew had no answers. Now flying into the unknown. Hopefully, there's somebody PROFESSIONAL in Amsterdam, Copenhagen KLM is a joke!!! | 1 |
EasyJet | What a lovely agent I spoke to. Very helpful and kind when asking for advice about taking a child with additional needs. | 5 |
EasyJet | What a lovely person I dd not feer rushed and appreciate the time that was taken to help me thank you | 5 |
Grupo AirFrance-KLM | What a mess around! I was told by an agent to book a ticket online and then request a reservation for my pet in the cabin. So I booked and phoned again, the agent barely spoke English but I understood that he was telling me that he could not make an allowance for my dog for some reason, like the system wouldnt let him do it. So I thought screw this I'm cancelling it then. If you cancel within 24 hours you are entitled to a full refund (per the website) imagine my horror then when an agent tells me I must wait 4-8 weeks for my refund!!! I literally cancelled the booking 5 mins after making it. The agent put me on hold while she asked a colleague for a 2nd opinion, and then I was hung up on. What on earth is this service? | 1 |
Vueling | What a mess to get in contact with this company | 1 |
Lufthansa | What a mess, 3.5 feet of snow no buses trains or planes on the Friday, on Monday I paid 100euros for taxi, no trains, airport 100's waiting got to machine find flight cancelled at 10.50 for afternoon, I need wheelchair help so this day was very hard. Queued for 1 hour and got put on flight Oslo-Amsterdam-Birmingham with overnight, sat and waited until flight again cancelled at 1640, moved between terminals and gates. Queued again then desk shut so back to terminal - was told could not have suitcase got all my medicine and clothes in. While waiting tannoy advised people to get train or other ways to different airport and Lufthansa would refund. Took train (now running) back to Munich had to walk to find hotel next day 4 hour wait at D-Bahn for ticket to Amsterdam arrived 2230 hotel flight with Easyjet (well looked after) back to Birmingham on Wednesday late morning. Took up matter with online Lufthansa, said no compensation, then 200 then no compensation all to Asian operators - so sent tracked and signed package with proof of the 980€ I spent getting home to Chief Ex.in Cologne they signed for it on 15th January not even an acknowledgement no offer of compensation no apology nothing. I know the snow is act of God, if the announcement had not been made I would have stayed in Munich until they could fly me home. How can a national carrier treat passengers like this will not be flying with them in a hurry and I am a member of Star Alliance. I do not know how I walked about all over the airport then train and hotel - so much for care of the disabled passenger. The outward flight from UK was good and I was well looked after. Got my suitcase back 9 days later with the lock broken. | 2 |
EasyJet | What a mess. Nothing is right, the information is extremely poor. Rude people at the gate and a straight rip off. Bringing you to remote areas. Not worth it. Book with a decent airline. | 1 |
EasyJet | What a miserable airline! We booked a family holiday, flying easyjet from Luton to Catania. The day before we where due to travel, they cancelled the flight! Due to it being in the height of summer, all alternate flights to Scilly where fully booked, so we ended up loosing over £5000 for our accommodation. Easyjet refused to give us any compensation, and it was a fight even getting our money back for our flights which never happened.I used to consider them the best budget airline, now I class them as the worst, they've taken Ryain air off the bottom spot!The CEO of easyjet earns £2.96 million! Heading up an airline who ruins family holidays | 1 |
Grupo AirFrance-KLM | What a mixed bag of an airline Air France is. The flight from London Heathrow to Bangkok met my expectations of a well known national carrier, the plane was modern, the food was good and the seats comfortable. Although with the oddity that during the long haul flight from Paris to Bangkok, the cabin crew vanish and just leave the drinks area open with a few cups, which means that everytime you want a drink you have to wake up everyone next to you. What happened to a trolley coming down every hour or so to avoid this? The flight back was a different experience, the plane from BKK to Paris was clearly older with old IFE (and less than half the films of the outgoing flight) with no USB charger, the seats were uncomfortable and heavily compressed and the staff were quite simply rude, ignoring all requests for assistance from any passenger than attempted to get hold of someone. Basically astonishingly poor service. Also the food on the way back was sub par, seemingly because they don't control the food supply from Bangkok and rely on Thai Airways. (Given the Thai Airways stickers all over the packaging). We had a transfer at CDG to Heathrow, the plane was departing at approx 9pm but it not only left late, but Air France didn't prep the plane and therefore we had to spend 30 minutes in total to head to a de-icing zone. The staff however were at least pleasant on this flight. However the journey wasn't over, Air France then managed to lose one of our bags in the transfer from CDG to Heathrow. It was delivered the next day, but was hugely inconvenient and quite simply, I expected Air France to be able to manage a simple bag transfer. | 6 |
Ryanair | What a nightmare !Forcibly changed seats - customer service attitude very bad borderline offensive. every operative is pre programmed to go down 1 route rather than listening to the actual problem.... its all great when it works but you are dealing with a newly disabled person finding their way around accessibility. A little kindness wouldn't go a miss | 1 |
EasyJet | What a nightmare this company is? Cancelled flight from Manchester to Paris today and then rebooked to a flight from Gatwick. Now the Gatwick is cancelled too. This is unacceptable level of service | 1 |
EasyJet | What a nightmare to the start of a holiday of a lifetime. I got a coach from newcastle today going to Manchester Airport. I'd booked fast track and the lounge so I'd be able to get something to eat after being picked up at the coach station at 6.30am arriving at 11.30. Only to be told by a very obnoxious easyjet manager and an even more obnoxious little girl that the manager wouldn't let me check in early. She was right in that respect she said not only would they clear me for early checking but she would warn the airline staff I was a nightmare customer. I'm 62 yrs old and do not expect to be treat like I'm a child by some who is in their 20s and a manager that is 30s to 40s. What a pair of atrocious and obnoxious girls they were. I'm flying on 03rd June to Rhodes which was all part of imagine cruising holiday. 7 day stay in Rhodes and 7days on a cruise. I would never pick this airline by choice there were lots of people complaining in the airport so let's see what happens next on this nightmare journey. I will never use easyjet and I'm just mad that the cruise company had to use them. If I could score a minus 100 I would absolutely atrocious company with very very obnoxious staff. Totally Totally bad review.Well the second set of staff were totally and completely different, couldn't be more helpful and courteous. Unfortunately the story doesn't end there we were due to land in Rhodes on Saturday 10.50pm, we arrived at 1.20am Sunday morning. The excuse was France airspace, the same excuse they used on my friends flight to Turkey approximately 2 weeks ago, they don't fly anywhere near France on the journey hahaha easyjet are absolutely pathetic 🤣.Again I wish I could mark them minus 10.Moral of the story I've never had to use them until now and through choice I never ever will again, I'd rather walk to a country than use easyjet. Absolutely abysmal company. | 1 |
EasyJet | What a nightmare with easyJet NEVER EVER AGAIN SHALL WE FLY WITH THESE PEOPLE we booked to travel to Tunisia our flight was 7.40.am we were at the airport at 5.30 we had to leave the line as my wife has a disability she has a stoma bag that split covering her in extrament we went to the toilet to change and clean up , got back and the gate was shut , they dismissed us , very rude and obnoxious staff pay a little extra and fly with TUI or a trusted reputable company | 1 |
Turkish Airlines | What a nightmare! They overcharged me for registered luggage and 45 days later I still have no chance of seeing my money back! The staff is rude, unhelpful and very uncooperative. Very poorly trained. They treat people like dirt! Never again! | 1 |
Grupo IAG | What a nightmare, they're happy to take your money, mess up the booking and then you have to spend hours on the phone getting through to someone in India that need 48 to 72 hours to try & resolve the issue. I book a flight to Larnaca, they get the wrong times flying out and also receive a confirmation flight to New York that I haven't even booked. Wonder what happens when i turn up at the airport to take the New York flight. Absolute Joke. There we are trying to support our Countries airline and they are clueless. | 1 |
Grupo AirFrance-KLM | What a nightmare. Air France cancels my flight and schedules a flight that overlaps the next leg which means we will not make the connecting flight to JFK. Worse part is I cannot get ahold of anyone. I booked thru KLM. Called and would get an auto response after many prompts that the wait time is more than 45 mins so I am disconnected and instructs me to call back or go to their web site with all these great tools. Called back several times and the same response. Went to the web site and states I cannot reschedule my flight and to call their service line. Air France is worse. On hold for an hour multiple times then I get disconnected and the response tells me they can't help me right now. So I call back at 3:30am thinking it will be slower and I can get through. No-go. Recording states their call center is closed. I depart in 10 days and I have no way of getting this fixed. Never had a leg rescheduled that conflicted with the full route. Get your systems logic fix and stop using Covid as an excuse of providing terrible service. | 1 |
Vueling | What a nightmare. I booked 2 pieces carry on luggage after the original booking. Boading card showed group code 3. I was taken aside and asked to wait, without explanation had to wait until everyone boarded only thn it was confirmed that extra luggage is ok but it eas no room left | 1 |
Wizz Air | What a painful experience Wizz Air was. First, the web price went up 40% in one day, probably due to the use of cookies, since someone else 10 minutes later had my original price displayed, though this is difficult to prove. As, it now seems, many others, I got caught by the "small cabin bag" rule which frankly, is the most stupid thing I heard. Paying more for checked baggage is logical, since there is more handling. But space in the aircraft is debatable: my suitcase is not large, and I have only one, compared with other having a suitcase, a handbag and some shopping to top this up! So on top of the 250 euros price tag (+ CC fees, of course), which is far from "low cost", I paid another 40+40 for my so called big suitcase. The seats are squashed, I was sat at 90 degrees for 2.10 hours (not a short flight!), but luckily my neighbor did not show up and I could move to an aisle seat. The staff at the gate or in the plane was not particular friendly, but I would not be happy working for that company and I suppose it would be reflected in my attitude. One of the stewardess seemed in a complete rush to close all the compartments, which made me nervous. There is no inflight entertainment and no wi-fi, but that is expected, I suppose. You have to pay for food, but they don`t accept Sterling, but the stewardess took my pound as a euro so I could get some peanuts (and she makes 20% in the process, I suppose). Unfortunately, Wizzair is the online direct flight to Timisoara, so I might have, very reluctantly, to fly with them again. | 1 |
Wizz Air | What a piece of sh*.. company.... you have a f*..ck..g delay. Than, for some reason, the gate opens earlier. And you just close the gate for someone that did not get that message. Shame on you! You litteral b*stards.Update: have been waiting on the tarmack for over 20 minutes now. Bus could have picked up or travelers 5 times now with time to spare. | 1 |
SAS | What a pile of shit. It takes ages to get them on the phone. And by the way, they`re rude and incompetent! Further more, you`re always being put on hold to check everything you`re asking! Sometimes it drops the call after like 10 minutes on hold! Even more, if you`re trying to call them at 6PM, they no longer work, there`s only waiting, waiting and waiting on hold but no one`s gonna pick up the phone!!! | 1 |
Grupo AirFrance-KLM | What a pitty and shame, that the phone-app "KLM - Book a flight" does not work anymore, unless you have the latest iPhone. It is no longer compatible with just a little bit older iOS on smartphones. Bye bye KLM! | 1 |
EasyJet | What a poor experience. Flight was delayed, bizarrely pings off the flight tracker. Advised after 3 hours it was now at another airport, staff unaware of any updates. Then the 9pm flight cancels just after mid night, we were walked back to the baggage area and advised to make contact through the Easy jet app. 1am we get a message saying sorry no accommodation available so we were left at 1;30am phoning foreign hotels of which we finally found one at 3;30am getting to bed at 4am. No other flights home for 2 days, so time off work, kids needing to be baby sat at home for an extended period and no follow up. 2300 euros out of pocket and the third time this has happened to us using EasyJet. | 1 |
Ryanair | What a poor service flight was delayed 4hr on my way home staff didn't want to know and to top it off they run out of everything on the plane could not even buy a packet of crisps and had to pay for missed connection flight shambles of a company never again -10 | 1 |
Ryanair | What a poor service. Paid for bags to be checked under the plane but the staff at counter check in said we could take with us. At 5he boarding gate staff said it was too big and we would need to pay twice to have the same bag to be checked. | 1 |
Vueling | What a poorly trained and uninterested staff at this company. Because our suitcase was gone for 4 days on the way there, we had to buy the necessary things and therefore we had more luggage than on the way there. When checking in at VUELING I already saw that they would be quite strict, so I saw an option to take 2 pieces of hand luggage pp if we were to travel priority. That cost 50 euros pp more, but then we would also be in the front row with extra legroom and be the first to enter in a priority row and somewhere you also think that you will receive better treatment. Well believe me, none of that! The only thing that was right was that we were allowed to take that extra hand luggage with us. But at check-in you had 3 classes, 1 that was us, 2 that were the people behind us who I thought had also paid a lot (not) and 3 that was even further back. So I asked one of the crew members how it worked and he sent us to the other side, when I arrived there I suddenly saw the sign of class 1 and 2 together, so I walk back to that man, he says casually, oh yes sorry, now 40 men of class 2 in front of us, so nothing priority. A girl in front of us in line said she hadn't paid anything extra for this class 2 seat, so we were getting an increasingly annoying feeling. Once on the plane, the first row suddenly turned into the 2nd row, where you had significantly less legroom, so again the VUELING staff were tipsy and they pretended their noses were bleeding. That line was already reserved by a family. That family (Portuguese or Spanish) of 4 suddenly had 6 places at their disposal. The staff was not friendly at all and kept hiding behind a curtain. We had bought two small bottles of rose and a bottle of water at the airport for the plane, when she discovered that they got angry too, because that was not allowed, we should have bought it from them. Wat een slecht opgeleid en ongeinteresseerd personeel bij deze maatschappij. Doordat onze koffer 4 dagen weg was op de heenweg moesten we natuurlijk het nodige aanschaffen en daardoor hadden we meer bagage dan op de heenweg. Bij het inchecken bij VUELING zag ik al dat zij vrij streng zouden zijn dus ik zag een mogelijkheid om 2 stuks handbagage pp mee te mogen nemen als we priority zouden reizen. Dat koste wel 50 euro pp meer maar dan zouden we ook nog op de eerste rij zitten met extra beenruimte en als eerste naar binnen mogen bij een priorityrij en ergens denk je dan ook nog dat je een betere behandeling zult krijgen. Nou geloof me, niets van dat alles! Het enige wat wel klopte was dat we die extra handbagage mee mochten nemen. Maar bij het inchecken had je 3 klasses, 1 dat waren wij, 2 dat waren de mensen achter ons waarvan ik dacht dat zij ook flink hadden betaald (not) en 3 dat was nog verder naar achteren. Dus ik vroeg aan een van de bemanningsleden hoe het werkte en die stuurde ons naar een andere kant, daar aangekomen zag ik ineens het bordje van klasse 1 en 2 tezamen, dus ik loop terug naar die man, zegt hij doodleuk, o ja sorry, inmiddels dus 40 man van klasse 2 voor ons, niks priority dus. Een meisje voor ons in de rij vertelde dat zij helemaal niets extra had betaald voor deze stoel van klasse 2, dus we kregen een steeds vervelender gevoel. Eenmaal in het vliegtuig bleek de eerste rij ineens veranderd in de 2e rij, waar je beduidend minder beenruimte had, dus weer het personeel van VUELING aangeschoten en die deden alsof hun neus bloedde. Die rij was al door een gezin gereserveerd. Dat gezin (Portugees of Spaans) van 4 had dus ineens 6 plaatsen tot hun beschikking. Het personeel was helemaal niet vriendelijk en verstopte zich steeds achter een gordijntje. Wij hadden op het vliegveld twee kleine flesjes rose en een flesje water gekocht voor in het vliegtuig, toen ze dat ontdekte werden ze nog boos ook, want dat mocht niet, dat hadden we bij hen moeten kopen. | 1 |
Lufthansa | What a racist customer service at Frankfurt airport. Because I am not white they lied to me and gave me alternative flight and they said it's look good then I discovered I was number 24 waiting!! They just spent 30 seconds with me while spend no less than 20 minutes with others !! Shame on you | 1 |
EasyJet | What a ridiculous flight company. Keep cancelling flights and providing vouchers that we will never be able to use. Basically once they take your money, you will never see them back, we are waiting for a refund since May! Their customer service staff are rude and incompetent. In the beginning of year when COVID started, all easyjet employees where putting on Facebook things like "Do not ask for refund, please accept our voucher instead, you will save our company", we (Customer) helped you by accepting this useless voucher but the voucher cannot be used because there are no flights available for our destination and we cannot get the refund either, basically easyJet said "we took your money and you will never see them again". On top of that we are paying another flight company in order to reach our destination. We spend all day on the phone with rude customer service where they refuse to refund the vouchers and they refuse to put in writing, because they are aware of legal consequences. | 1 |
EasyJet | What a ridiculous flight company...Keep cancelling flights and providing vouchers that we will never be able to use...Basically once they take your money, you will never see them back...we are waiting for a refund since May!!!!!!!!!!!!!!!! their customer service are rude and incompetent. In the beginning of year when COVID started, all easyjet employees where putting on Facebook things like " Do not ask for refund, please accept our voucher instead, you will save our company"...we (Customer) helped you by accepting this useless voucher....but the voucher cannot be used because they are no flight available for our destination and we cannot get the refund neither, basically easyJet said "we took your money and you will never see them again", on top of that we are paying another flight company in order to reach our destination.We spend all day at phone with rude customer service where they refuse to refund the vouchers and they refuse to put in writing, because they are aware of legal consequences: SCAMMERS | 1 |
EasyJet | What a ridiculous service. Customer service chat can't help you when you've booked through EasyJet holidays. Where is the online chat function to speak to easyJet holidays??? The only option I was given was a phone number, which will cost me £1 a min to call as I am dialling from abroad, or an email address which isn't an immediate response. All I wanted was confirmation that my seats are still extra leg room as I had paid extra for this, but last min easyJet changed the airplane. I won't be booking easyJet holidays again. | 1 |
EasyJet | What a rip off EasyJet are. Whilst our holiday with Secret Escapes was cancelled by the hotel (CSky Santorini) 2 days before we were due to fly, we'd booked our seats and extra baggage for the flight direct with Easy Jet. Tried to get our money back (£245) for said extras and were told you can only cancel these 24 hours after booking them to qualify for a refund. We booked two months ago; how would anybody know their holiday would be cancelled within 24 hours. We could transfer these extras to another flight, but guess what, it'll cost us £49/person each way, total of £98 each. In total that would then be an extra £441 for luggage (29kg) in the hold so no trying to squeeze cabin cases in to over head lockers, and to book the front row of seats because I have a medical condition. I have flown EasyJet before without a hitch, but not refunding me for something I booked directly with you to make life easier for you and myself is a blatant rip off. | 1 |
Vueling | What a rip off unable to pre book seats and every time we did seats not stored. Badly organised using check in desk furthest away from gate with only one staff manning checking.Then got stuck on tarmac at Gatwick waiting for steps with one announcement in an hour.Pay the extra and use another airline. | 1 |
EasyJet | What a rip off, flying from Gatwick to Aberdeen 2 hours late taking off, on the return 1.5 hours late no apology from staff, no apology from Easyjet, yet charged over £200 each way. CEO should be sacked. I see they don't bother to reply to the comments on Trust Pilot. | 1 |
EasyJet | What a rip off. Added bags on the confusing app by mistake. Cant take them off. Everything is unbundled. | 1 |
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