Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | What a rubbish airline! Do not travel with them! Rubbish service, rubbish contact, rubbish cancellation, ridiculous, still waiting for a refund after more than 24 months! | 1 |
EasyJet | What a rubbish company. We fly tomorrow to Cyprus, coming back 10 days later. Easyjet had seats next to each other and decided to put me and my partner in separate seats.My partner is nervous with flying so I thought I'd give easyjet a call to try and resolve the situation.Their phone number doesn't work. It rings, puts you on hold for ages, and then disconnects. Every single time.Their live chat after a 40 min wait has no agent to speak to.Speaking to TUI who I booked with, they managed to get hold of easyjet who confirmed they do have seats next to each other but wouldn't book us on them without paying £64. The seats are £9.99 each.There is nothing 'easy' about EasyJet. Hope the company goes bust as their customer service is shocking. | 1 |
EasyJet | What a rubbish customer service we were three half hours delayed then told it was 2hrs 58mims when we complained how convenient . When we got eventually to our destination airport our hire car with them had been given to someone else with no other cars available left stranded with a child had to go round airport to find another car to hire eventually got one 384.96€. When home no helpWith any compensation not even for car so out of pocket just go round in circles with themabsolutely useless never use them again. | 1 |
EasyJet | What a rude unprofessional set of so called customer reputation called about 5 times they changed my seat and didn't tell me I paid extra for the front row seats and now I've been pushed back while my family is at the front and that is acceptable according to them. I would never ever be booking with easy jet there customer service skill need alot of work. | 1 |
EasyJet | What a rude woman in Manchester baggage checking before going in the plane disgusting behaviour I wouldn't even talk with my enemy like that. Scam comes after hand baggage to big £48 pound I have to pay for out of nothing. Never using them again. | 1 |
Ryanair | What a s#! company. I need to cancel my flight as I was no longer able to travel, I was happy to have a voucher as I was the one cancelling. "They just said we don't give vouchers, I can change your flight" such a stupid solution. So basically I lost my money. Never in my life will buy a ticket from this awful company. | 1 |
Wizz Air | What a s*** show of a company. Let alone all the general poor service and the extra charges that make no sense, I called in to see if I can buy a second bag and, because I already have a 32kg bag I cannot get a 2nd one that's under 32kg? Like, does that make any sense what so ever? Literally, what a rip off company. I really hope they'll get some competition soon! I'd pay double only to have a 2nd option rather than paying anything for these thieves. | 1 |
Eurowings | What a s... show you are running. Never again! On over way for 36 hours now and still not home on a four hour direct flight from Catania to Hamburg. Are you kidding me!? | 1 |
SAS | What a sad experience with SAS Scandinavian from Copenhagen to Shanghai. Paid a hefty price for a business class ticket. The whole experience was a big disappointment. Interior is old and scratched up. It is like being back in the mid 90s. Food is okay but comfort and amenities is what I would expect on a budget airline. The hot dogs as the only warm food option at the Copenhagen SAS lounge set the stage for the experience. | 3 |
Wizz Air | What a scam airline. Whilst the airline being aware of the delay at least 10h before (delay due to crew fatigue-totally preventable and foreseen), informed us just 2 hours before departure. Also there was absolutely nobody at the airport to help us or inform us what to do. ‘Got away’ with a measly 4€ coupon, me having lost my connection and offered no alternatives had to pay 105€ to get home with a 20hour delay. Nobody answered the call center. 1/10 never gonna fly again, that was totally intentional. Do not try to save money with this airline. | 1 |
Ryanair | What a scam company, with 'low fares', as a tagline. Reality? Hand luggage isn't included in your ticket. So if you want to bring something more than a toothbrush, you'll need to pay extra. As a result, to get your luggage checked-in you have to queue at least two times. Consequently you'll lose a lot of time and if you're unlucky it might result into you arriving after boarding has started. Which apparently gives Ryanair a reason to say that you're too late (while the plane is still at the gate), so you need to book a new ticket. Conclusion, including all extra charges the total cost isn't low at all and as bonus (during the whole frustrating process) you be treated to zero service. | 1 |
EasyJet | What a scam these low cost airlines are. They misleadingly post a price and then charge 'extra' for the most basic of services like sitting with a passenger whose ticket you purchased with your own. And if you don't pay extra for this 'privilege' the algorithm ensures you sit apart. Well done to the Spanish for cracking down on these practices and what is the Civil Aviation Authority in the U.K. doing about it? | 1 |
Turkish Airlines | What a scam this airline is.My flight from Istanbul to Dublin was cancelled in March 2020. Since then, I have contacted TA on Facebook 21 times. I have called 10 times (on hold for 30 minutes plus every time). And I have sent dozens of emails.Turkish airlines have no channel for refunds. How this airline is allowed operate is beyond me.Without a doubt the worst customer experience I've ever had. You people should be ashamed of yourselves. I will fly fly with this shower again and will warn everyone I know off them as well. | 1 |
Eurowings | What a scam, theyr plane never landed so we couldnt fly it to our destination. They said they was to pay for new transport for me but never did. Its been 2 months and they are not responding | 1 |
Ryanair | What a scum of a company. You want more than 1 star? Pay me. You want more than 2 stars? Pay me. You see where this is going. Charging for priority. Charging for seat. Splitting passangers on purpose. On my way back suddenly my luggage is too big. You checked my luggage on the way in and it was fine so what changed in 6 days? | 1 |
Ryanair | What a second rate tin pot company... Ryan Air cancelled our flight out of Leeds Bradford only 2 hours before the flight was due to leave. Most passengers had checked in, including us. No Ryan air rep could be found and they left everyone guessing. When we eventually found our luggage it was left unattended in the check in area. Take my advise and avoid at all costs | 1 |
Grupo AirFrance-KLM | What a shambles and I will never fly with Air France again. This flight was 1.5 hours late, which seems normal for that flight. AF had tried to throw me off my connecting flight and put me on one for the next day but the check-in girl at BKK managed to reverse it and I made the flight. I asked on exit how far away my next gate was but they didn’t have a clue. A 2-3-2 business class is decades out of date and the cabin crew were men who did their job in a minimalist manner but there was no friendliness or engagement with the passengers, downright miserable. The food felt very overly reheated. There looks like a lot of pages of movies but a lot of it was many copies of the same film, no idea what that was about as you choose your language when you click on play. They get round their terrible performance by using that awful and insulting catch-all phrase, “For operational reasonsâ€. When we landed at CDG there was another plane still at our gate. | 1 |
Ryanair | What a shambles of an airline,would never use this incompetent firm again,got delayed coming back from Greece for 2 1/2 hours because of not sticking to timetables,everything about this firm is shabby.If I had to pay an extra 200-300 pound more to fly with a different airline I would.Disembarking the plane after a 2 1/2 delay you keep us on the plane for 20 mins….I travel always with the same cabin bag as I have for years which fits easily in the overhead compartment yet money grabbing Ryanair insist I have to make sure it fits in their size dimension frame before embarking on the plane.Get a grip of yourself you incompetent people,you can clearly see the bag wasn't big,other passengers shook their head in disgust.If I could rate this firm minus 1000 I would…never ever again!!!!!!!! | 1 |
EasyJet | What a shambles your customer service is. Cant re-book and pay you online as your site errors. spend ages of my time on this earth waiting and going through options to be told if i re-book by phone it will cost me more! Now what do I do as a Plus card member??? | 1 |
Grupo IAG | What a shambles!!!!!! Absolutely the worst customer service I have ever experienced, direct flight cancelled and only offered a layover flight even though we have paid full price for direct flights, no compensation offered, will never book with British airways again after the way we have been delt with over the phone, avoid and book with a company that values it's customers.will be seeking compensation. | 1 |
Ryanair | What a shame I can't give a zero. Nightmare airline. We went to Dublin. Our case went to Malaga. Filed a complaint. They gave me a phone number to contact about any progress on getting it back. Phoned 9 times. Number not reckonised. Hotel tried for us and no answer. When we returned to Birmingham the lost luggage office said we have found it. I said good where is it. We sent it to Dublin. !?. Ryanair should take lessons from Aer Lingus. Aer Lingus are Rolls Royce in comparison. Wonderful pleasant attitude. And Birmingham airport should take lessons from Dublin airport. What a privilege to go through there airport. Polite well mannered staff. Brilliant. Cant understand how Ryanair are still in business. But they don't care. Shameful. | 1 |
Ryanair | What a shame it's not possible to give minus stars.This company never ceases to amaze me in how not to treat your customers.Constant lies and excuses.So many people in financial difficulty at the moment and they are making it difficult to get refunds. People need the money for food and bills as there is little work during this crisis.Giving refunds in 6 months is disgraceful. Where is the law when you need it. Refunds have to be made within 2 weeks. Why isn't the Airline Authority not doing their job enforcing the law? | 1 |
Turkish Airlines | What a shame to see all this negative reviews for an airline, I wonder how you still in business, do you ever read customer reviews or you don't give a dam, my luggage got damaged their intensive drags and smashed when transporting my luggage in the connecting flight, and both luggage was binned, and unable to use them again. I complained and their explanations is worthless because they did not compensate us at least for the damaged luggage. Very disappointing with travel experience and your customer care department, i will never use you airline in the future and i advise others to do so, even I Shame to say your airline name, your airline cheap in all way, and I will seek a better airliner in the future, see you around in other review | 1 |
Ryanair | What a shameful airline with such an rude and uneducated staff who claimes to be the duty manager charged penalty of 70 euro as she claimed that our handcarry bag is oversized to their regulation,without even gave us an explanation and urged us to pay cash instead if we want to take our luggage to the plane, the manager didn't want to give her name when i asked , she only give the employee number:279702( which i don't know if she gave the true nimber or not) i have paid for the priority for 1 handcarry and 1 small bag , flight number FR2897 from mallorca to barcelona | 1 |
Ryanair | What a shameless rip off this company is. I twice tried to make a booking online to Fez from Stanstead and when it came to paying the website said there was a payment issue with any card I tried to use. Called the so called Customer Care number and they refused to take payment over the phone. On both occasions they read the same script to delay the quoted price so the (hopefully soon to be illegal) dynamic pricing more than doubled the price when I tried to book again. Disgusting and one more customer who will never do business with this awful airline. | 1 |
Ryanair | What a shitshow, price for cabin bags are high and I was stull not allowed to take it on the board with meWill need to reconsider my travel options for next time | 1 |
Ryanair | What a shocking airline!! We was warned by everyone we knew not to use them but thought it can't be that bad.. well let me tell you it's worse than you can imagine in every single aspect, avoid this airline at all cost | 1 |
Vueling | What a shocking airline. If you value your time and money avoid this company at all costs, shocking service and shocking airline. They insist you go to check in at the airport (depending on your nationality), then on arrival they have overbooked your flight on the basis you did not check in when you were not allowed to.Poor customer service, all of the employees are not bothered and are not interested in helping at all. Poor airline and overall a company everyone should avoid at all costs! | 1 |
Vueling | What a shocking airline. They insist you go to check in at the airport (depending on your nationality), then on arrival have overbooked your flight on the basis you did not check in when you were not allowed to. Poor customer service, poor airline and overall a company everyone should avoid at all costs! | 1 |
Ryanair | What a shocking company and such a rip off!! Just spent over 1hr on the website to check in! Website not working properly, I had to cancel a few times while trying to check in , the chat button is not working.. and after 1/2 hr, I managed to print the boarding passes and me and my partner are sat miles away! Well done Ryanair 😡 But if I was going to pay then there is a possibility we can sit together. This company should not exist!! So shocking. On the way back, as I wanted to make sure I had checked in to avoid issues abroad with connection, I decided to check in and get the boarding boards... Surprise I had to pay!!! Yes Ryanair is asking for more money for checking 4 days earlier!!! How can Ryanair justify themselves? For sure it does not cost them more administrative costs.. but as I wanted to spend as little as I could to avoid giving to Ryanair, we are again not sat together even in paying £8. How shocking!! Please boycott Ryanair, such a dicuting company and they should not be able to survive as they serve so badly customers and are not looking after their customers which should be their priority one! | 1 |
Vueling | What a shocking experience with this airline do not fall for the so called cheap tickets it's a scam!!! First time in a while that I flew with them again. From gatwick all went fine I had a 25 kg bag that I booked and paid for and my hand luggage (normal size fitted in the metal frame they have )which contained my medical supplies on ice. Had no problem with it from gatwick but back from Barcelona (boarding the plane)they wanted to charge me 60€ they had a made up box there that was a lot smaller then the metal frame they normally measure your bag, lady at the counter would not even let me talk and she called security on me. Ended up paying for the bag as did not want to miss my flight. medication that is supposed to be with me and on ice was placed in the hold. So a flight that should have been £93 cost me £273 I can fly BA for less. And the rudeness of the staff……….. I did not want to leave any stars but thy take that away from you aswell 🤔 | 1 |
EasyJet | What a shower of sh.tWe booked in Sept 23 for a June return flight.6 hrs before flying home, we had an email saying our flight was cancelled.Of course no chance of actually speaking to anyone...our first available flight 48 hour later !!This is the last time we will EVER use this this awful outfit, who left us 'high & dry' with no help whatsoever. Surely there must be rules to not crap on Customers so easily ?Only way I can get back is to write here, tell EVERYONE I know, and NEVER book with this joke of a business again.Shame there is not a ZERO star rating. | 1 |
EasyJet | What a shower of shi,Still waiting for my holiday credit.Ruined my next holidayStay clear | 1 |
Ryanair | What a shower of utter crooks. Delays after delay, not even cheap tickets. Horrendous.. avoid | 1 |
Ryanair | What a shower, rude,aggressive and not an ounce of compassion and that's being kind about the 3 members of staff employed by Ryanair at Knock airportStarted by trying to charge for a bag saying it was oversized that we have used for 20 years with no problemsThen to cap it all the same aggressive staff member who informed my wife her bag was oversize watched as a lady struggled up the steps of the aircraft when boarding with a suitcase (oversized) and not one, not two but three other bags all oversize.When challenged they all showed their lack of people skills and the ability to communicate without being aggressive and more interested in charging £70 extraNo consistency in following the policy, but quite frankly I don't think they or Ryanair care because people will still use them because they are cheap, not me anymoreFlew back from Knock with Air Lingus what a difference, maybe Ryanair staff should watch them and learn a thing or two regarding customer care and respect | 1 |
Ryanair | What a shower, so...... stuck in Copenhagen airport before the flight arrived late, then a further half an hour to board, now..... well aware of this showers policy on seating, I took the liberty of pre booking my seat..... no, as three people wanted to sit together, I was moved (along with two others) to various parts of the plane, not withstanding, our luggage was already in the overheads. a total joke from start to finish, now I was booked on this cowboy outfit from work as it was "cheap", you certainly get what you pay for, there is no way I would pay out of my own pocket for a flight with this lot, I have even told work (and carried out the threat), that if they ever try and book me on Ryanair again, I will not get on the plane.Look, do yourselves a favour, it is no secret how bad this airline is, no secret that O'Leary only thinks of passengers as cashcows and we are always reading of how people have missed anniversaries, weddings, birthdays and meetings because of Ryanair, just fly with another carrier, go through the motions of booking a flight with this lot and add on what you know you will need then do the same with a reputable carrier where most, if not all is included and you will see not a great deal of difference.Oh how I wish there was a no star option here | 1 |
Ryanair | What a somber experience of Ryanair. Miserable miserable cabin crew, bland, plain, nothing about them on either our inbound or outbound flight to Gerona Costa Brava (different crew). Cabin attendants waffling utter tripe between themselves during the very low key interaction with customers. I know they are no frills, but it does not need to show on their faces and customer facing relations. Definitely a case of quantity not quality. Absolutely nothing about them. Vanilla. Multiple passengers stating the same. What a poor experience. Avoid them at all costs. Don't line the pockets of O'Leary if you can help it! Think he needs a couple of days with Mr Branson just to be taught how his staff should be when dealing with the public! | 2 |
Grupo IAG | What a sordid little airline! They charged me twice for a ticket and refused to refund me correctly. After purchasing an online ticket, I recieved no email notification, nor was it showing in Executive Club. I assumed there had been a mistake with their system and repurchased the ticket next day at a higher fare. When I later discovered that I had been charged twice, they refunded me the earlier cheaper fare and not the higher fare. Computer says no! They are the worst example of non-thinking corporate greed, deliver a totally sub-par service and think they can keep on getting away with bad service and sharp practice! I am British and would love to be proud of our national airline. Sadly, nothing could be further from the truth! See double. Star teas. | 1 |
EasyJet | What a star, thank you for the help and support! | 5 |
Ryanair | What a stupid A…s airline. Our flight is delayed by 1 hour which means we are going to miss our connection. I call the help desk but because our flight is not delayed 2 hours they cant change our flight to the next one even though when we land our original flight will have already departed. Jesus remind me again why I booked with this stupid airline | 1 |
EasyJet | What a surprise another flight cancelled !! Now I know why they advertise one way flights ! They know they probably won't get you home ! What a useless airline ! | 1 |
Grupo AirFrance-KLM | What a surprise when coming on and seeing such reviews mine a tale like most, scandalous behaviour by KLM on return from AMS the whole plane stunk and the staff were very rude and inefficient | 1 |
Ryanair | What a terrible air company! Via the travel agent, it isn't possible to go through the ID validation process, so did it via Ryaniar. When checking in on line, again I would need to do the whole validation process again (and pay money for it). It looks like they design the whole validation and checkin process as difficult as possible for passengers. | 1 |
Ryanair | What a terrible airline to fly with.The price is not that great either, when the cost of suitcases has to be added on top of the flight.Even worse when said suitcase does not make the flight! Even worse still when the customer has to return to the destination airport to retrieve it for themselves.Ryan Air employees could not care less about their customers.Utterly appalling experience and company to deal with from start to finish. Sub-zero standards.I'd give it minus 5* if I could!Never again!!! | 1 |
Grupo IAG | What a terrible company. I've been wearing the same clothes for 3 days because BA have lost my case. Trying to talk to customer service is impossible, I've been trying for 48 hours, the automated message just says sorry we can't answer your call right now!!!!I will never fly with BA again and I will ensure that the 4500 staff I work with use a different carrier.Update as of the 24th of July - So I found out from a BA rep at the airport that the 192 bags that didn't make it on to the plane was because the baggage belt at Heathrow broke, so instead of waiting for maintenance to fix it BA just told the pilot to go without all baggage! can you believe that!! what a despicable dispatcher and company! So now its been 4 days without my case and clothes, medication and toiletries. I received a message via TXT from BA saying my bag will be in Austin on the 25th, I leave Austin on the 26th for San Francisco, so good job BA! | 1 |
Ryanair | What a terrible company. Perhaps the worse in the world. They are cheap and make their money of scams and tricks. It worth paying a bit more and not hundle this cheap petty airline policies. Seriously, Aoid at all cost | 1 |
Grupo AirFrance-KLM | What a terrible custumer Service Airfrance/KLM My baggage was lost (for the second time in 1,5 years). Firstly you were not able to locate it during my whole trip. It just got found while I was already back home (after 12 days). It has been 10 days since I submitted my complaint and all the bills for refund and nobody even had a look on it yet. Always when I ask for un update I get an answer there is no update yet. I will think well before I book another flight with Airfrance/KLM | 1 |
Ryanair | What a terrible experience purchasing tickets. And I didn't even bosrd the airplane :(Had to try 10 times paying with credit card due to obvious system bug. (I will not even mention the agressivnes of their addon promotions). After finally purchasing 3 tickets for 3 legs, I inserted company info to get an invoice (that's the point of providing additional info, right), after completing orders there's no indication I was purchasing in my companys name. I tried customer support but of course (useless) chatbot is the only option. Even though this "smart" feature (I hope you sense my sarcasm) says this method helps solving 95% issues, I guess mine was in the other 5% segment.To make a long story short: disgusting experience. If I didn't have to urgently make these booking I would had never, ever tried Ryanair. And I am sure this is my first and last attempt!Shame on you. You are destroying once romantic experience of flying!!! | 1 |
EasyJet | What a terrible experience with their customer service in Sussex! I wanted to add a ticket for my son of 3 years old to my existing ticket. What happened:- The agent searched for a ticket and find something for CHF200. For him the price was to high, he asked his manager for permission to lower the price. He came back with a reasonable price of CHF101: All happyI thought..- To finalize it we processed to the payment, but they had a problem with their payment system;- The agent said to call me back within an hour, the price will be a little bit lesser or higher- no-one called back so I called back in the evening;- the price changed to CHF 188, no any possibility to return to the price as agreed before (the CHF101);I can go on with this story with all their miss communication but I will save you that story. It took me 3 hours in total to call without any result (please wait 2 minutes they say whereafter you are 20 minutes further without any process). I can't say anything else than that they lied continually. Feels like being robbed.Easyjet:I congratulate you that you want to blame a customer because of your systematical problem (your payment system).Also a big bravo that you gave my son of 3 years old an almost doubled price for the flight as I paid.My conclusion: the agents their are actually kind if you talk with them but their procedures are absolutely incomplete.I'm happy that my flightexperience is better with their employees on board. | 1 |
Grupo AirFrance-KLM | What a terrible experience! They were late by over an hour, lost my bag in the transfer- sent me the wrong bag- over a week later I get my bag and then when I had the temerity to complain asked for more and more and more and more info until they just quit responding. Meantime I had acted in good faith…spent hours responding to the emails for what? | 1 |
Jet2.com | What a terrible experience! Went away to a 5 star holiday for new year.The flight I share my seat with the guy sat next to me who was 20 stone plus !The luggage took 50 min to come of the conveyor belt!We were meant to be on the first 3 stops off the transfer as part of our package and we got it 6th !The hotel was dreadful and looked 3 star! Poor bedrooms, none vented toilets in bedrooms , dreadful all inclusive food, we paid to eat out all week! Told the hotel managers and they did nothing , long review about the hotel left but my concern is that jet 2 were useless, what's app chat bot no help at all , rep called on second to last day and said they couldn't do anything , called customer care and they said to email in, I did this in the second day of our week holiday and now I've been home over two weeks and still not a word from them. I felt absolutely abandoned by jet 2. Ive flown with them hundreds of times but never had an issue! So sad to see that when you do need them they are nowhere in sight to help! | 1 |
Ryanair | What a terrible experience. I tried to check in online as requested by Ryanair. They had system problems and I was forced to pay an additional 55 Euros to check in. After this i checked my luggage through and the lady said my cary on was okay. Only yo be stopped by one of the rudest employees before boarding. Even people walked by to see how this man talked to customers! I had no problem paying the additional costs but the way this man was talking to people were shocking!!!! If possible NEVER USE RYANAIR!!!! | 1 |
Wizz Air | What a terrible flight experience. Check-in issues occurred online, due to "website technical difficulties", forcing passengers to do it on-site. Moreover, this company is surprisingly waiting for the very last second before letting the passengers get on board, in a totally rushed and disorganized manner. Unbelievable. To make things even worse, there was absolutely no guidance from any crew member resulting in passengers getting stuck for several minutes standing in the plane's main way not knowing where to put their luggage, in Covid19 times. Unreal. Better pay 10% more and get a decently organized crew team. Or go to another low-cost company. Is it needed to mention, the flight is way late on schedule. Never again. | 1 |
Ryanair | What a terrible fraudulent company.I surprised my family with a nice little holiday for their birthdays one by one. When the time came and we were all packing etc, I thought there is no need checking in online as the girls had extra cases they wanted to check in at the desk... (done this for years with other airlines).So we arrive at the desk, and apparently if you do not check in online before you arrive you have to pay a fee of £50 each person.... They made it out like we should have known, but with lots of other people also standing there with the same look on their face as this happened to them.... They clearly haven't made this obvious. Such a rude scamming and deceiving company which tainted the first part of the trip.I will avoid using this company due to their morals are awful and do not care about their customers.I do not like to leave negative feedback usually as sometimes things are out of some peoples control, and not everything goes to plan in life, so I always try to see the bright side, but this was unbelievable. | 1 |
Ryanair | What a terrible service!This company should be stopped and reducated. They are causing pain, frustration for everyone. | 1 |
Ryanair | What a thieving bunch of scum working for the tiny little person that is MICHAEL KEVIN O'LEARY! The very little man obviously has 'little man syndrome' and thieving from innocent customers must be how he overcomes his insecurity. Maybe makes him feel powerful! THE GREEDY LITTLE IRISH THIEF.A member of Ryanair staff was helping customers put their bags through the 'hold' procedure. She helped us with ours and she thought my cabin bag looked too big (I have used the same cabin bag on many occasions with Ryanair) so we put it in the cabin bag sizer and she said it was fine. It weighed 9kg so was under the 10kg allowance.We proceeded upstairs to the departure lounge and as we reached the gate, another member of Ryanair staff said my cabin bag was too big. We put it into the cabin bag sizer and it was about 2mm too wide! Obviously a different sizer from the one downstairs!!!! I was told to go over to a counter and make a payment of £70. I was and still am RAGING at this and was told this £70 payment would only be one way so not even return. I was furious and told the person who took my payment that it was a disgrace and she replied in a sympathetic way that in Ireland, the staff are on commission for this!!! So they pick you at random and they actually get commission for making you pay extra!!!! My bag was definitely not too big!!!If my cabin bag had been too big when we were putting the suitcase in hold, I could have taken some items out and placed them into the 'hold' bag but the woman downstairs had told me the bag size was ok and it only weighed 9kg!On this flight alone, there were many others who were pulled out of the queue and made to pay also. We all agreed we have used the same cabin bags for many flights and this was just a money making scheme!ABSOLUTELY SHOCKING COMPANY - STEALING FROM PEOPLE AND RECEIVING COMMISSION FOR IT.On my return journey there was no such issue and my cabin bag was fine, so I didn't have to pay for my cabin bag on my return journey.I will be contacting Trading Standards/Consumer Rights about this when they open tomorrow but in the meantime just want to draw attention to the thieving MICHAEL KEVIN O'LEARY. | 1 |
Ryanair | What a thoroughly garbage airline. Absolute trash. Avoid avoid avoid. 60 euros at the gate for a cabin bag even though the ticket allowed it. I'd sooner get a ferry next time. Trash. | 1 |
EasyJet | What a toilet of an airline. Delayed 2 hours and had to wait a further 40 mins taxing on runway. Allowed to carry small cabin wheely bag on outbound, had to pay a fee (€58) on return flight. Pathetic | 1 |
Ryanair | What a truly pathetic airline Ryanair are, sat on the tarmac for 2 hours so far and saying a further 50 mins. Red hot and no offer of water, blaming on air traffic control when all other flights to the same destination are on time. Lesson learned DONT USE RYANAIR IF AT ALL POSSIBLE !! | 1 |
Grupo AirFrance-KLM | What a truly terrible airline.26/10 - Delayed London to Amsterdam, circa 30 mins26/10 - Delayed Amsterdam to Stavanger, circa 2hrs 10 mins28/10 - Delayed Amsterdam to London, 20 mins so far but it's a technical issue so I'm assuming it will be longer.The planes are pretty poor for a flagship airline with next to no cabin space. They also need to control people taking on 3 suitcases and hogging all the space!!Staff are nice enough I guess but I would avoid these guys from now. I recall they were bad 10+ years ago (and I haven't travelled with them since) but they're just as bad now and it's a must avoid airline as it's neither cheap nor on time. | 1 |
Ryanair | What a useless company. If you're reading this page, you already know. Customer service is absolutely worthless and will take each and every opportunity to screw you over and forever tell you to wait another 10 business days for a response as to whether they will respond. | 1 |
Lufthansa | What a waste of an airline. What a waste of a crew and ground staff with even shittier attitudes. Their delayed flight from Oslo left me with 20 mins at Munich to catch my flight to Singapore. I ran to the gate mentioned on the app to find the gate had been changed. Literally ran to the flip side of the airport (because German airports are pure excrement). I was the last person to arrive only 5 mins before flight time. But since this flight was also Lufthansa, it was ofcourse late too.Arrived in Singapore to find out that our luggage never made it. There was NOT a single person from Lufthansa to offer an explanation or apology. They had outsourced a third party company to offer us shut-up petty cash.I refused your cash Lufthansa. Keep it. You need it more to feed your ghastly team.P.S. Thank you for the notification I received a day later for the change of gate. So helpful!What great reflection of Germany! | 1 |
Ryanair | What a waste of time service desk, absolutely disgusting. Some top secret person answered, I explained the situation with passport and capability's with check in. Help desk refused to help free of charges offered to do it at airport for additional £55. On request for the name who he was, hanged on Meâ‰ï¸â€¼ï¸ Absolutely rip off🤢🤢🤢 | 1 |
EasyJet | What a waste of time. Traveled to the airport, cleared customs, sat in the departure lounge only to have the flight cancelled. The ground staff were arrogant and unhelpful. The next available flight was two days later. If you can avoid flying with this micky mouse outfit I would. | 1 |
Jet2.com | What a wonderful and caring team! Thanks Jet2 for such great service and team work. My father's mobility scooter was booked in but unfortunately at the last moment let us down so we were slightly late at the gate there was also a problem with the computer they mentioned and as he was in a courtesy wheelchair they asked about the scooter and said no problem we will get my party's d luggage on board we were quickly on board and ready for our trip no problem or fuss | 4 |
Jet2.com | What a wonderful flight, to Tenerife and back, special mention to Rachel and Molly, every staff member was just incredible, thank you so so much, best flights ever | 5 |
Grupo AirFrance-KLM | What about the company moral values? A business should not be only about making profit with all costs!Long story short: they've canceled our flight 4 days before our departure, they've changed their policies on the go (many times) so that they will not refund their customers (breach of EC261/2004 to refund tickets within seven days) and force them to accept those useless vouchers, they miserably lie, ignoring everyone and every law.For such a treatment and disrespect for the customers, customer rights and laws, I will not fly with this company ever again! | 1 |
Ryanair | What an Irish penis that man is. One star (that,s because there is no nil star option) avoid Ryanair like the plague. | 1 |
EasyJet | What an absolut sack of s#/t of an airline I've never flown with them before and I NEVER will again !!! Get to the boarding gate only to be told that my hand luggage (that has been fine on the 7+ TUI flights) won't fit in the overhead compartments so I need 2 pay an extra £47.something so I had no choice but to pay ! So we bored the plane and I tell the cabin crew my bag won't fit in the overhead compartment and they tell me it's fine it will fit and it did ???? So In my opinion I was robbed of £50 ish for NO GOOD RESON !!! Disgusting behaviour 😤 I will be seeking further action | 1 |
Vueling | What an absolute JOKE of an airlines customer services!We had our return flight cancelled whilst we were on our holiday and had absolutely NO communication informing us of the situation. Trying to do online check in about two days before, we discovered the flight had been cancelled.Furiously we re booked another flight with another airline at over twice the price, we were able to at least get back from our holiday. We requested an explanation and they only offered the flight money back. We tried to get due compensation under EC 261/2004 and Vueling totally ignored all correspondence. Phone calls and emails to customer services and even the CEO detailing our case have ALL been ignored.Almost 18 months down the line we have taken our case as far as the Spanish Civil Aviation Authority (AESA) through the brilliant Resolver organisation, and AESA have found in our favour, that we are ENTITLED to €800.00 though they had no legal teeth to enforce this.SURPRISE SURPRISE Vueling have ignored this too!!We are now engaging a Spanish law firm to get us our compensation and guess what? they have ignored his correspondence for two months.VUELING be ASHAMED of yourselves. Burying your head in the sand and ignoring customers IS NOT customer service!!! GRRRRRR!!Our reference isN4N64L Flight dated 20th March 2018 | 1 |
Ryanair | What an absolute awful companyFight was cancelled just before getting on. They sent us to a cockroach infested hotel for the night with a 4am return to the airport then when back home I started the compensation claim it's took up to now 3 months and still not received a penny even after a number of emails and phone calls saying it will be in my account in 14 working days this was a week ago every time I call I get told to wait 7 more days 10 more days oh can you wait another week I call today to be told I've now got to get a letter to prove from my bank I haven't received the money and then god knows where it will go do not use this airline even if it is a little cheaper it's not worth the hassle if anything should go wrong | 1 |
EasyJet | What an absolute bunch of cretins! Flight delayed from Belfast to Bristol by iver 2 hours. Couldn't access the boarding pass on the easyjet app as it automatically prevents access based on the time of departure, that's scheduled departure, not real time departure. Fortunately I had a screen grab of the whole family's passes. No explanation other then to follow the live updates on the app which were over 4hrs old. Not exactly live. Ferry next time. | 1 |
Ryanair | What an absolute disaster! The worst company I've ever dealt with! I have been waiting for 4,5 hours in a queue on live chat. And it seems like I'll wait a few hours more 😡 My sister waited over a year for a refund! They always make everything so hard, confusing and frustrating! Never want to fly with them again! | 1 |
Vueling | What an absolute horror show of an airline. My first time flying with them - a simple 2-hour flight from Barcelona to Paris - and literally everything that could have gone wrong went wrong.#1 Their bag drop system was a dog's breakfast. None of the machines were working for scanning online boarding pass or passport to get the bag tags.#2 The flight was delayed by two hours right at the last minute.#3 Boarding took absolutely forever.#4 **Worst of all** they lost half the plane's luggage. 55 pieces. They just never put it on the plane in Barcelona, so we all landed in Paris without our luggage. Three days and counting and haven't heard a thing about if they've located the luggage and/or when it's likely to be delivered. Absolutely disgraceful. Avoid this airline at all costs.I'm Australian so I didn't know Vueling was an LCC (I wasn't familiar with the airline). Lesson learned: always check if it's an LCC first and if it is, avoid it like the plague. They cost you so much more in the end. Thousands of dollars worth of belongings in that suitcase. | 1 |
Grupo IAG | What an absolute joke - email states £39 flights to Europe!! For example, a return trip to Malaga from London starts from £700+!!!!!! Get a grip BA or you will suffer the consequences when we all abandon you or is it the 'woke' green lobbyists who just want to stop everything and close all air-related businesses and put our country into even more of a financial mess!! | 1 |
Vueling | What an absolute joke of a company. Cannot get hold of anyone to help you with any issues. Tried phoning over a dozen times and every time, no matter what options you choose, it leads you down the same rabbit hole where they terminate your call, even after saying you would like to speak to an advisor. Avoid. | 1 |
Ryanair | What an absolute joke of an airline , travelling back to Liverpool from Palma boarded the plane and were told to take our seats as we were ready to push back in 10 mins even though the website advised that the plane would be delayed and hour and a half , after taking our seats we were the advised it would be a 3 hour delay sat on the plane on the tarmac an absolute disgrace , lies no communication and we landed 2 hours 55 minutes let so no compensation as they always do what an absolute shoddy airline with a complete lack of empathy lack of communication I will never use it again | 1 |
Ryanair | What an absolute joke of an airline.... made a genuine mistake when booking extra luggage and now it can't be altered even a month away from flying.... we just need to pay another £180 return and we lose the money we already paid for extra luggage... absolutely disgusting.... Thieves!!!!!' | 1 |
Ryanair | What an absolute joke! Promised a refund within 10 days, been back and fourth to speak to an advisor today who has said the last agent gave me ALL wrong info! He is now saying he will escalate this to the right team and I should get a refund back in the next few days!!!! Robbing hundreds of pounds of people!!!! | 1 |
Ryanair | What an absolute joke...Negatives:If you check in one second later than the 2hour deadline, there is a £45 pound late check-in penalty fee. As we were Business Plus passengers they decided to 'graciously' waive the fee with sighs and moans.Booked a business plus fare with the hope we would get fast track security and extra legroom as described. Seats were ABSOLUTELY identical to any other seat on the plane and we were advised that fast track security was unavailableBooked a business plus fare as we had additional luggage. Was told it wasn't showing in the system and we'd have to pay. After arguing they re-checked and apologized, permitting our check-in luggage.Paid additional for seat select. Was then told that we would be seated apart in random seats of the plane. After advising that we had paid for seat select they decided to have another look at their 'system', more groans before they put us together.Departure time had listed 7:45pm for boarding gate closure. We were advised that if we arrived any later we would not be permitted on the plane. We arrived at 7:44 for boarding, used our priority boarding (the only real observed benefit of buying business) and proceeded to wait an extra 30mins in a huge queue of people in the passenger air bridge whilst they actually STARTED unloading passengers from the previous flight.Purchasing a Business Plus seat we thought we would get extra legroom as advertised. What we got was an extra 0.001mm of legroom in the worlds tiniest, cramped and most uncomfortable seat known to any airplane worldwide.Positives:When the plan lands they literally play a triumphant trumpet sound through the speaker, as if to say "holy cr*p, we actually made it". Was just as well, as we couldn't wait to escape this nightmarish experience with Ryanair.Summary:Never travel Ryanair. Yes it's cheap, but what you save in dollars (you think), you will make up for with stress, annoyance, uncomfortableness, irritation, unexpected costs, poor customer service and all round painfulness when you travel the worlds poorest rated airline. | 1 |
SAS | What an absolute nightmare to travel with SAS definitely my first and last time. At first there was a glitch with the website that messed up names on my ticket, customer service sorted it for me. When I got to check in they changed me additional amount because apparently the customer service person never updated the glitch at there end. Secondly, I requested and paid for a special meal for my 8 hour flight that I never received on top of that air hostess showed a rotten attitude towards when I inquired about my meal. | 1 |
Ryanair | What an absolute nightmare! Only wanted to amend my flights out to an alternative date as unable to travel against current guidelines. No refund no voucher and wanted to charge me £260 which is more than the original fights cost of £235. Who in their right mind would do this 😡😡 are they crazy ?? To put icing on the cake when I have managed to get through two agents have simply cut me off. What?? Not they way to treat customers and definitely not the forward of safeguarding future business. I won't ever use them again. Absolutely disgraceful behaviour. 😡😡 | 1 |
Vueling | What an absolute pathetic excuse for an airline.Worst check in queues we have ever experienced in Birmingham and no, don't blame the current stresses on airports, blame Vueling for appalling check in process and two surly check in attendants who couldn't even be bothered to acknowledge a hello from the customers who pay your wages.Unsurprisingly flight was delayed and why on earth are face masks compulsory ? They are not in Birmingham and they are not in Barcelona - so why for the 2 hours in between, when no other airline we have flown with in the last 6 months mandates the wearing ?Vueling you are an absolute disgrace and we will never travel with you again. | 1 |
EasyJet | What an absolute sham of a company to say I'm disgusted in the way I have been treated is an understatement!!!!!!! I have been owed a refund since the 17th of March and I might add have still not received it I have rang 7 times all the calls taking me a minimum of 1 hour to get through been told to email 3 different email addresses and when I don't get a reply and ring again they say every time ! Sorry madam that email is no longer in use ! The problem being the card I paid on had been cancelled due to fraud and need the refund to my new card and apparently they can not do that over the phone ! So all in all I've wasted 7 phone calls and emailed 3 email addresses and the outcome STILL NO REFUND !!!!!!! Oooo and I might add got hung up on once with the advisor saying sorry I don't know how to do that and put the phone down ! And finally I might add that Norwegian airlines communicated with me straight away and I had my refund 4 weeks ago so I know who I will be booking with in future!!!!!!!Just an update 3 weeks I'm still no reply or communication from them so all in all still a useless airline !! Will NEVER give these another penny | 1 |
EasyJet | What an absolute shambles of a company. As a first time flyer you left me stranded at an airport, due to technical faults with your plane. You then say I can book onto the replacement flight in 24hours time, why would I book onto a flight 24hours later?? If I wanted a flight for then I would've booked it in the first place. Staff are then untrained to cancel the flight, maybe you should ensure your staff are fully up to the job before dealing with customers. Then the email I received from your customer service team, which was grammatically poor and full of spelling mistakes, again just a word of advice from someone who has managed a customer service team… check your employees are competent at their job!So from what you have said customers aren't entitled to compensation when easyJet have dodgy planes? Somehow I don't think that's very fair, but never mind I'm sure you'll be receiving plenty of letters from disgruntled customers' solicitors, you'll be hearing from mine very soon. | 1 |
Lufthansa | What an absolute shambles of an airline!They've cancelled my flight with no explanation. They sent a link to their useless Chatbot that is stuck in a loop of not recognising my booking, then shutting down because if 'technical turbulences'The customer services phone line says to use the pointless chatbot or call back later.Please don't book your flights with this outfit - you'll regret it! | 1 |
EasyJet | What an absolute shameful, inadequate company. You speak to their employees at the airport and they say the same. Hate is too polite a word.Meant to be flying Glasgow to Croatia for my brothers wedding, already a 3 hour delay. We have an 80+ year old with us and we get a £3 cafe voucher to add insult to injury! | 1 |
Lufthansa | What an absolutely awful experience caused by an extremely disrespectful and unprofessional member of staff by the name of R Janze I do not feel comfortable flying with Lufthansa after this completely poor experience I found him very disrespectful and dishonest in behaviour and not a pleasant representation of the Lufthansa brand. I flew in the business class cabin for this trip and yet didn't feel as though my experience was worthwhile and actually would like a full refund for this trip.As I boarded the flight in Abuja the LH595, the cabin member of staff R Janze approached me and asked if I wanted a glass of wine/champagne, he served me nuts and a glass of champagne and then immediately asked me quite rudely to wear my mask. I was taken aback as It is impossible to eat with a mask on. I quickly noticed they were trying to make an example of me or there were some other issues with folks travelling from Nigeria on previous flights. To me this was completely disrespectful and unwarranted behaviour.Much later on in the flight I waved a t R Janze asking for a mask and instead of immediately bringing me a mask since mine had fallen off to the floor whilst asleep he started shouting that I needed to be wearing a mask, at this point I was eating so he responded "you will just eat Haribos so you will not need to wear a mask" and took the opportunity to tell me that whilst I was asleep I did not wear my mask ( I couldn't help this as I fell asleep with my mask on, however, it quite possibly fell off mid sleep - it is my understanding that they could have woken me up to ensure I placed my mask back on). At this point he came charging at me quite aggressively with his manager Jens Oestreich who was also charging and shouting at me to wear my mask whilst I was opening the sealed packet.My reasons for escalating this to the manager was because my expectations was that they would be impartial and fair, whereas Jens Oestreich was equally rude, he didn't give me the opportunity to wear my mask and shouted I will not speak to you until you wear your mask. said that he had asked me to wear my mask on several occasions when he only asked me once which can be verified/confirmed via video footage. Now at this juncture I wore my mask and got up to speak with Jens privately who shouted let me make this call then we can speak. At this moment he called the police for no good reason, taking the scenario completely out of proportion when he knew there wasn't a refusal on my end to wear my mask. He even handed me a sheet that stipulated continuous refusal to wear my mask could result in further action. When they review the footage you will see that upon handing me the sheet there were no further issues as they had given me a new mask, however, he still decided to call the Police.My findings are the following which I will also call out in the Police report:The behaviour and countenance of both Janze and Jens was very extremely inappropriate, unprofessional, impolite and disrespectful to say the least. I do not believe either of them should be working in a client facing position where ample client interaction is requiredThe Police were immediately called under the fabrication that I refused to wear my mask which was an absolute lie. I believe there are cameras on the aircraft where you can clearly see me comfortably wearing my mask and only removing it when I happened to be eating - it is a NON issue for me to wear a mask as a global traveller and a Lawyer qualified under the UK jurisdiction where I personally ensure Laws are properly followed.I am completely disappointed and dissatisfied with the service I received on this particular flight from Abuja to London on the LH595 despite this being investigated. I would like this complaint to be taken seriously by Senior Management at Lufthansa and for both members of staff to be fully investigated. I have tweeted this situation and now have over 500 people who have signed my petition due to poor treatment of passengers flying in and out of Nigeria due to racial discrimation and profiling which is what I believed this to be. | 1 |
EasyJet | What an absolutely joke . No consideration for your passengershealth or wellbeing . Boarding was announced at 12:30. Waited from 12:30 until 2:00pm standing before they announced flight was cancelled . Had to go back though passport control. Then collect our luggage. Then cue for another twenty minutes to show our boarding passes to state if we needed accommodation. We're then told to wait outside for a coach . We all waited , standing outside a further 3 hours for any info on hotel and bus transfers. In 30 degree heat . Contacted easyJet directly a few times through WhatsApp and was told ground crew should give Info, but they had no information. No representative from easyjet . Eventually after 4 hrs 2 coaches came for a plane full of passengers. Not everyone got on . My family and I were left behind with no info not even hotel details so we could get our own cab . No food or water . Our Euros had run out . Ground crew said their hands are tied by easyJet. Finally by 7:45 a coach came toured us around the whole of Palermo for two hours driver constantly on his phone and smoking. Dropped a few passengers at other hotels before dropping us at a spa hotel that was clearly used as a brothel with caged windows right up against a mountain . A fire hazard to say the least and a stench of mould with a noisy gurgling air con system that has clearly never been serviced. Again no communication about a transfer back to the hotel . | 1 |
Grupo IAG | What an abysmal mess of an airline service. Went on a work trip from JFK to London to Istanbul, flying British Airways the entire way. First issue was the 4 hour delay. Understandable as delays happen and aren't always within the airline's control. But you would expect some kind of acknowledgement and apology. But no. After almost 8 hours on a cramped flight and too many hours to count waiting for the delayed flight, we landed in London to find the connecting flight we're were supposed to take had already left. 4 hour delay resulting in a missed flight and we were offered a $10 "light refreshments" voucher and that's all. And on the way back, they forced over half the plane to check their carry-on luggage claiming the flight was too full despite the fact that there was well over 20 seats available on the plain. | 1 |
EasyJet | What an amazing customer support advisor I received on the chat! I am very happy with the support and all has been resolved! Great example of good customer service. | 5 |
Ryanair | What an amazing experience we had with Ryanair last week when Alicante airport closed text and email informing us our flight was re routed to Murcia and coaches put on to transfer us to AlicanteOn our return Alicante was closed again we received a text an email informing us to make our way to Murcia airport and was able to claim our transport costs to the airport can't praise Ryanair enough keeping us informed and rescheduling due to circumstances beyond their control | 5 |
Norwegian | What an amazing experience. I'm scared stiff of flying and the support I got from the crew onboard of the flight Copenhagen-Lisbon on Monday the 26th of December was out of this world. They talked to me through the entire flight, making sure I was calm and comfortable and went the extra mile to make sure I could enjoy the flight always answering my questions. I couldn't recommend them more. A special thank to Tina, a senior crew member. You are AMAZING and Norwegian is very lucky to have you onboard. | 5 |
Grupo IAG | What an amazing service, a great airline with the best customer care absolutely super safe I only fly BA and they never disappoint me! | 5 |
EasyJet | What an appalling airline! If passengers are all required to wear masks on flights, then why do the crews not enforce it? A woman sat behind me on my recent flight from Bristol to Dalaman sat coughing all through the flight without a mask. Guess what? You've guessed it, I've tested positive for covid! Come on Easyjet, get a grip! | 1 |
EasyJet | What an appalling company and complete scammers.Booked a holiday to Turkey through them. £300 deposit paid and then easyJet decide to change the flights to absolutely rubbish times, both outward and inward. Means we lose a whole day of the holiday.Then surprise surprise the original flights are advertised a couple of weeks later at extortionate prices and to book back in to them, we just pay admin fee and the extra costs.This is obviously a scam they use.To move the holiday will incur more costs than the deposit so £300 profit to easyJet for scamming.EasyJet….read your reviews, hope you are proud of your company? | 1 |
Ryanair | What an appalling company our holiday was cancelled due to Covid so we asked Ryanair if we could have a refund or move our flights to a later date absolutely no response and are flight dates came and went without any thing from Ryanair so we lost £1390 .please do not ever book flights with this appalling company I for one will never use them again. | 1 |
Ryanair | What an appalling company!Cheap headline prices but they do everything possible to bully their customers into paying more. From charging extra for even one small suitcase to charging couples more to sit together, this is no way to treat people.On principal I refused to pay £16 extra for the privilege of allocated seats for myself and my wife. As punishment they refuse to let me check in online until 48 hours before departure time with the threat of large fine for failing to check in before arriving at the airport, and they also won't let you check in for the return flight similarly. After a real struggle to check in online 47 hours before departure, they allocated seats at opposite ends of the plane To add insult to injury they then tell me that we can still sit together if we pay the extra £16, thereby proving that they still have adjacent seats available but simply want to punish us for not paying extra fees.As a result I'm left with nothing but ill feeling towards Ryanair will avoid booking another flight with them in the future. I've nothing against basic no frills flights, but these people are simply dishonest. | 1 |
Ryanair | What an appalling company. My flight was supposed to be literally 1hr long. What does ryanair do? You've got it right! Delays the flight by 2 hours, without giving a single explanation as of why that happened. No complimentary meals, no drinks, nothing. Absolute disgrace of a company. I'll never use them again! | 1 |
Grupo IAG | What an appalling experience we have had with British Airways - after an awful 27hr delay in St Lucia where we were sat on the tarmac for 4.5 hours and then dumped in the empty airport at 2.30am with no support, nowhere to go, no wifi to find anywhere to go - left in baggage check area with no seats and for hours before refreshments were provided - being told to sort ourselves out and save receipts to claim money back - it has now been 2 months and we are still waiting for a response to our claim, compensation and complaint - nothing from them but generic messages stating they haven't forgotten us and we are in a queue as they are dealing with a high number of claims!!! Absolutely awful customer service and obviously lots of unhappy customers. I would advise anyone to think very carefully before booking flights with them, especially if you are travelling further afield to areas with less amenities - they put NO effort into helping us at the time or since. | 1 |
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