Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | What an appalling experience! We were travelling from Mykonos to London today. We had to queue for check iin for more than an hour. Then, another long queue to get on the plane. Then, the flight is delayed for another hour when we have to stay strapped on the plane. Then, the pilot says ge will cut the flight shorter, but in fact, the flight takes 4 hours, which is longer than usual. Then, another half an hour wait for any suitcase to vegan coming out. I take medication that names me liable to blood clots and didn't quite expect this to be a long haul flight. Honestly, my flight to the Caribbean was much smoother and took as long! It is so sad that people take it for granted they'll be treated like animals by European budget airlines (which are hardly budget at all in fact!!). More and more of us should begin complaining about this apalling service which is against basic hunan right! Honestly, tinned sardines have a better life, as at least they are dead! | 1 |
Grupo IAG | What an awful airline. Why online check in is unavailable, but can sometimes be available I will never know. A friend said around 60% of BA flights are not. Why bother!?. Secondly the customer service is dire. I had an issue with my suitcase but managed to sort it with no help from BA who were demanding £190 to check it in as oversized with no alternate option. I knew it would fit in the suitcase checker but it bulged a bit. Shed some items to my friends bag and the bag I had on my shoulders and alas it fit. Lastly, once on the plane the sweet potato starter was frozen in the middle! This will be the last time I fly with these amateurs. BA have a lot left to learn in terms of customer experience. | 1 |
EasyJet | What an awful experience will never use again 1st and last time.1st delayed flights going . No hot food on offer so had to have junk . Sloppy service cant order like other airlines before travelling basically u just have whats left was the same on return so not just a one off.Aeroplane on return was filthy after the apparent cleaned it so I complained n the lady handed me cleaning towel for me to clean so again I complained and she then did it . The service is shocking and unprofessional expecting customers to clean others mess! Also when entering the plane bin bags all left for passenger to climb over, surely this is against health and safety regulations.I was disappointed in the service received and the level of customer service and general tidyness of the plane .We were offered clean seats but these weren't much better at all.Hopefully easy jet gets there act together to improve the inadequate service ! | 1 |
EasyJet | What an awful experience. My 18 year old son, having been through security and check in with his passport, was refused entry to the aircraft as his passport was "damaged". The person checking them in said he needed to check the passport with his supervisor, but thought it should be ok. The supervisor refused to even look at the passport - just said to not allow boarding. The passport has a small split at the corner that doesn't touch the personal details page and has been used for trips before. We had checked its validity and the Canadian passport office had accepted it and added a visa recently. Easyjet allowed his friend to board with my son's hand luggage and suggested my son buy a ticket with a different airline (which he could not afford)! On his was out of the airport, border control said they would have had no issues accepting the passport. Unsurprisingly, the seat that had been allocated on my son's boarding pass already had someone sitting in it so obviously a way to manage overbooking without compensation! Absolutely outrageous. My son and his friend had saved for ages for this holiday and now one of them is at home and the other on holiday on his own. | 1 |
Grupo IAG | What an awful service. We had a flight booked on Friday 6 Sept at 11:20 to Nice. Arrived at the airport to find BA had cancelled the flight at late notice. Board simply stated cancelled. Contact the airline. No apology, no proper guidance, nobody handing out information. Our travel company eventually managed to book us a coach to Gatwick and flight to Marsailles where we had to catch a coach and ended up at our destination in Cannes about 3am. Totally wasted our money staying at a Heathrow hotel overnight. Completely ruined the start of our break and the next day as we had to get up early. We still do not know why flight was cancelled but another passenger on our tour who booked separately said it was because of bad weather. So that's that! Not even worth trying to go for compensation as they have a get out of jail free card. Their department for complaints must be the biggest in their company. They simply don't care about the inconvenienced customer and trying to help them. It is appalling and if I had the choice I would never fly BA as we have nothing but bad experiences over the years. However our tour company chose BA. I wish they hadn't. Do BA care about all these bad reviews on Trustpilot? Of course not. We are just the lowly faceless customers at the bottom of the food chain of all the profit they are hoovering up. | 1 |
Air Europa | What an awful shoddy pathetic airline. lets make this simple NEVER FLY WITH AIR EUROPA if it means going with another provider via Iceland or Botswana then you are better to do that than fly with this bunch of disorganised fruitloops. I saw the bad reviews about their lost luggage record too late so attached extra labels with name, phone number, full flight details, addresses etc - guess what Air Europa on a 4 hour flight lost the bag for 3 days of a 6 day holiday outbound ( i was so dreading the return visit i sent my important items home with a friend) - there is a lot more i could add about other numerous negatives but just do yourself a favour and avoid at all costs. Their customer service department is also unbelievably inept basically you will be kept waiting on the phone for over an hour even at midnight when they say 'sorry all our operators are busy as it is a peak time'. I love Spain but the country should be hugely embarrassed about this awful sleepy siesta style airline. The Answer NEVER EVER BOOK WITH AIR EUROPA for a happy travelling experience. | 1 |
Lufthansa | What an inconsiderate, neglectful, below average airline. An approximately 9 hour long trip turned into 24 hours. i don't even want to get into details again, i just have never been this dissatisfied with a service in my life until lufthansa. | 1 |
Ryanair | What an joke of an airline, do not book with this terrible company. Extra charges all over the place even to sit with family. I would rather swim to spain. | 1 |
Vueling | What an outrageous company, they frequently overbook flights and make you wait at the gate if you did not check in online. A check in at the airport means no guaranteed seat, you have to wait till boarding is complete to see if they have a spot for you that you paid for!!!! If you can, you should fly another budget airliner | 1 |
EasyJet | What an unbelievable bad service and chatbot.I'll give input to our company stop flying easyJet for our European sales force | 1 |
EasyJet | What an unhelpful company. The staff are so rude, their bagging size measuring system is an absolute nightmare. We measured our bags before heading up to departure gate only to find one of their staff parading down the queue checking the size. £48 to get the bag on!! In all honesty the sizing area is smaller at the departure gate!! Then on our way home at Birmingham Airport the staff had appalling attitudes and it was my 10 year olds first flight! She was traumatised to say the least. How can they get away with charging so much and being completely ignorant! Safe to say that will be the last flight with easyjet aka easy rip off!! For a long time. Such money grabbing #### | 1 |
Grupo IAG | What an unpleasant experience booking with BA to Crete, Heraklion Airport from Gatwick, flight changed 3 times going out and was late getting there. Our journey home was late arriving too and after waiting for a while for our luggage,low and behold we were told our luggage has been left in Crete apparently! We filled out forms at the baggage service and they will see what they can do. Shocking service for a so called world class airline. Our poor taxi driver has been waiting longer than expected at a cost too! Be very careful who you book with in the future! | 1 |
Ryanair | What astounds me about this bunch of robbers is their supreme contempt for their customers. In this day and age, there is something quite admirable about not caring what anybody thinks of you or your service. Anyway, in common with most people on here, my girlfriend and myself were charged extra for our bags as we had inadvertently selected 'non-priority' (i.e. serf class). Of course, despite being told that our bags had to go in the hold (ergo the extra cost), we simply strolled onto the plane with them - albeit 50 Euros lighter. And despite being told that we could add a bag for our return journey once we had landed, we of course couldn't, and had to pay another 50 Euros to the air-highwaymen.Moral of the story: we had a great holiday and neither of us will ever travel by this airline again. | 1 |
Iberia | What awful customer service. The were rude, non understanding and obtuse. No thanks Iberia, I'll look elsewhere now | 1 |
Norwegian | What can I say I received an email yesterday asking for volunteers to cancel this flight and receive a refund and 200 euros, when you have planned something for a special birthday and paid for a hotel is that really something you’d want to receive or consider! I’ve now got to spend the majority of my birthday at the airport because of the incompetence of Norwegian. Don’t sell us a service you cannot then provide us with, you leave customers deeply disappointed. Your offers of complimentary food doesn’t make up for the 8+ hours of our holiday we will now miss out on. It’s so poor. This wasn’t cheap we paid out a lot of money. Also Norwegian changed the carrier to hifly and now I’ve just seen there is no information re our flight until 15.00 pm and initially the flight was supposed to be at 6.10am. How can you treat customers like this? | 3 |
Ryanair | What can I say about Ryanair. Nothing good for sure. I have lost £700 on flights To Tenerife and the rest of my family a further £2300. We could not go due to quarantine rules and not being able to get holiday insurance which was needed due to medical problems. We booked our flights before any lockdown in March so had no idea of what was to follow. We have had a bad couple of years and now this. MICHAEL O'LEARY shame on you. People have worked hard to just give you all there holiday money to you. What ever avenue I went up you MICHAEL O'LEARY had it covered to get even more money out of us. I don't know how you sleep at night and how the government allow you to get away with it. I will never use this company ever again under any circumstances. | 1 |
EasyJet | What can I say about easyjet other than it does exactly what it says on the tin! Great airline easy to use and if flying anywhere in Europe always use easyjet. We flew Bristol to Alicante in October and as with all our previous easyjet flights we were on time clean aircraft comfortable and the cabin crew are as good as Virgin Atlantic. Obviously as a "no frill's" airline you don't get "free food" or films etc but that said you don't pay for it either and if you want to eat there is good choice on board and for a couple of hours you don't need much anyway. Basically if we are flying to Europe we always fly easyjet. | 10 |
Ryanair | What can I say about the appalling treatment we received by Ryanair or lieing air we arrived at the airport in plenty of time to find that the flight was delayed by an hour. We were due to fly to Dublin at 10 so we're loaded on th plane for an 11 flight not to much of a problem . We took our seats to be informed that there was a delay due to defrosting the aircraft first off told 30 mins then we were next in the queue then told we were waiting for air traffic then told again waiting for defrosting this went on for an hour and a half then they unloaded some passengers who were feed up with the delay and lies we were then told we would be going soonAsked if there was any chance of a drink and told they didn't have any then told I could have a bottle of water but it would cost me to which I laughedWe had a connection to Rome at 15.30 hrs we were told that they had contacted air lingual to inform them we were on our way we then took off at 13.45 on arrival at Dublin we had missed our connecting flight and air lingus knew nothing of this and we're in formed by the very helpful Ryanair desk it was nothing to do with them what do you want us to doTo be honest it was the worst customer service I have ever received and to be lied to on every front was unbelievable how this company can still trade is beyond me I will never fly with this awful airline again | 1 |
Grupo AirFrance-KLM | What can I say about the company which refuses to change my return tickets (even with all payed extra fees)... I had to exchanged 2 tickets bought by mistake on wrong return date. I was willing to pay additional fee for exchange plus a fare difference. However the company refused to exchange the ticket using the same rout. It is ridiculous! My flight from Cancun to London had 1 stop in Boston. The new ticket could not be with only 1 stop over. This was the condition of the airline. I could choose any rout with 2 stops (one in US and one somewhere in Europe). They explained it as a "punishment" for changing my return ticket. What? I am paying already about 350 GBP fee just for exchanging the tickets for another date. So I had to buy another tickets (for 2 people) for returning from Cancun to London and just discard my Air France tickets (about 600 GBP in the bin). And now they refuse to pay back airport tax for not used tickets back!And a bonus: me and my husband had to sit separate in different parts of the plane during 11 hours flight Paris - Cancun. Plastic trays for hot food, very small portions of food, very poor entertainment, no simple goodies for a such long flight (tooth brush, etc.)...Totally damaged suitcase at the end without possibility to carry it.Never flying with this airline again. | 1 |
Ryanair | What can I say about the sharks RyanairAbsolute shambles off a company for charging me £97.95 going out to alicante for a travel bag which fitted into there luggage check at checkpoint.They did confirm that this was included in returning from alicante to prestwick Glasgow.Travelling from alicante I was charged £64.50 because they confirmed it was included in the cost at Glasgow.The charges are absolutely shocking because I didn't book priority and the charges would stand due to there policyThe staff at Glasgow prestwick were completely ignorant towards myself and my wife .She said if you want to fly with Ryanair pay the fees or don't fly .They are a complete disgrace how they conduct them self's towards the publicI will not travel with them again especially when you read reviews on trust pilot. | 1 |
Jet2.com | What can I say apart from took off on time, made time so landed early with a little rollercoaster ride during landing (I don't mind a bit of turbulence) | 5 |
EasyJet | What can I say from the very beginning of the booking Easy-jet staff have been horrendous. From the initial review regarding the seat booking they took it to a whole new level when i got to the airport. Traveled with two cabin bags which i have used on numerous flights with Easy-jet before and was stopped when i member of staff heard my accent. She then took my bag advised it didn't fit in the tray and demanded £80 or i wouldn't be able to board. When i offered to show her it fits she refused knowing it would and she wouldn't get her commission. She then refused to give me any form of complaint procedure telling me to go look it up myself before claiming she didn't work for easy-jet while wearing an easy-jet uniform. Marker must have been added to booking as i was stopped again even though the check in staff accepted the bag was correct for cabin i was forced to again pay to board the plane coming home where the gate staff again refused to let me try the bag in the size stating that without payment i couldn't board. Both bags were damaged as they were forced into the hold and being small cabin bags were damaged with the larger bags. After 3 weeks easy-jet have now finally refunded me the charges for the bags but have refused any form of apology for the way we were treated and wont even acknowledge the damage caused. Appalling airline and if 0 stars was an option i would def have used that. | 1 |
EasyJet | What can I say, Easyjet take a bow...contacted the chat and was put in touch with someone within a minute. Explained my issue and was sorted with ease in 5 minutes, no hassle, no quarm's. It was a joy to use. | 5 |
EasyJet | What can I say: airline sucks frankly. Beset with delays constantly and across various travel routes. Unfortunately not much choice but to travel with them otherwise wouldn't touch them with a barge pole. | 2 |
Jet2.com | What can i say amazing company we booked and flew with Jet2 last year in June to Greece first time with Jet2 they was so good from Airport staff to flight everything was great so we rebooked for this year but my Husband has been in Hospital and we are unable to go so got In touch with Jet2 to explain what a very helpful gentleman on the phone there was no hassle at all we will definitely book our holiday with them again would not book with anyone else Jet2 all your staff are Amazing thank you . | 5 |
Ryanair | What can you say other than every aspect of this airline is terrible and uses every chance to rip you off. I couldn't even check in properly because there website and app didn't work properly and then had to wait for almost an hour to speak to someone. Absolute scumbags! | 1 |
EasyJet | What customer service?Getting a refund for a cancelled flight, is like winning the lottery. It's possible but very unlikely.Once rebooked onto a replacement flight, they remove the original booking that was canceled. So the refund form becomes impossible for the ai system to process.Once through to a customer service representative, they explain that the booking and your bank card have to have the same name. Which is interesting, as most banks do not state full names on the the card.So how do I get my refund?It is a catch 22. | 1 |
Wizz Air | What didn't go right given that everything went wrong!Booked return flights from Birmingham to Bucharest.Had to voluntarily cancel the inbound flights - on 13 Nov 2023 and a clear underpayment and no refund by Jan 2024, a S75 referral refund the full fare; also raised a referral to Aviation ADR and on 15 Feb 2024 Wizz admitted that they had short-changed the refund; Olena Onopriienko apologised (but still charged £118 in cancellation fees) which is more that Wizz's CEO Jozsef Varadi did - he obviously considered that customer complaints were irrelevant to his standing; clearly he doesn't appreciate that his customers pay his salary!On 5 Feb 2024 advised that the outbound flight was to be delayed 24 hours - not practical for our itinerary - so opted to cancel. Refund advised in 7 days. 4 Complaint Forms (all closed - resolved - which they clearly were not) later - still no payment. All attempts to contact Wizz met with a brick wall!21 Feb 2024 - S75 Referral made with another Aviation ADR Referral imminent.Who in their right mind would want to fly with this airline? | 1 |
Ryanair | What didn't go wrong... problems with online checking. Rude employees, very poor seating... everything is at random, even for families with small kids who cannot travel alone... planes are in poor condition... we will never fly with this airline again. | 1 |
Ryanair | What didn't go wrong? Ryanair have no plan B if something goes wrong. Our flight time changed back and forth all day until eventually it went from 1:50pm to 12:40am. An engineer landed by private jet to have a look. A new crew had to be sourced to fly us. Exeter airport staff were amazing at doing what they could to make people happy, but Ryanair were appalling. No updates from them, no representative, just guess work and hoping for the best. Eventually the app said 'flight delivered' and greyed out all future updates so we were all left in the dark. In a nutshell, absolute nightmare. Would have ended up cheaper and easier to go first class with another airline. AVOID like the plague. If you'd like to go to Spain from the UK and for it to take forever and be really useless and exhausting, book with Ryanair. Otherwise, you're better off crawling and swimming. | 1 |
Ryanair | What do you get when there's a Heatwave, a 2 hour delayed Ryanair flight, and 100 hot passengers on board, waiting to take off? Not water, that's for sure.100-odd people, stuck on a plane for 2~ hours before it has even taken off due to another classic Ryanair delay, on what is so far the hottest day of the year. Air cons blow out less air than a dead relative, and though the plane is stationary this whole time, all doors still need to be closed. People are melting into the horrible plastic chairs and becoming a part of them.After a while, a few people around me started asking the crew members for some water. The fact that people even had to ASK for water in conditions like these was something. But the answer they got? "No". No water for anyone, as the Air Cafe is not yet open. What about some plain water from the tank? Forget about that, too. Denied.Despite the Air Cafe not being open though, don't think for a moment this stopped the Ryanair staff from using this sweaty waiting time from trying to sell off their lucky scratch cards, perfumes, shoddy chargers and other various services. Yes, that's right - we weren't allow to buy €3 water at this point, but they expected us to open up our wallets to a scratch card or 3.Finally the plane took off, yet it didn't end there. Many more attempts to sell off their tat later, my partner ended up fainting at the back of the plane while on her way back from the restroom due to the heat and lack of water. Whilst we came on the flight with out own water, we didn't anticipate there being such a delay, so naturally it wasn't enough to sustain us as well. The cabin crew were quick to see to her, however, guiding her back to her seat and providing her with a cup of *gasp* water AND a cup of sugar water. Hallelujah.The 3 members of the cabin crew who were seeing to my partner were helpful and nice, although quite distressed by what had happened. They also alluded to their dismay of the company and the conditions of it all.It's a shame, not only that this happened, but that this could have and can be so easily avoided if Ryanair gave the slightest hoot about their customers and their wellbeing. But the fact is that Ryanair don't care. They don't care about providing a good service. They don't care if you're happy with their service or not. They offer cheap flights, so naturally, there will always be people who will go to them, which is fine, but if you want to be treated like a human with human decency, then go elsewhere. | 1 |
EasyJet | What do you have to do to get a response from these people!! They don't answer emails and they don't answer the phone. Last time I shall ever deal with this disgraceful company. | 1 |
Ryanair | What ever word you wish to use. Am meant to fly to Tenerife tomorrow but am not longer able to board the plane as UK Nationals are not allowed to enter Spain until Jan 5th. Refund refused as flight isn't cancelled, even though I can't board. They have said I can change my flights without any fee but I have to change it two hours before my check in time tomorrow and fly dates need to be before 15th March. I have never heard anything so ludicrous. How the hell am I meant to know now what I want to change my flights to? How can this be the only option they provide. Ryan Air I will tell you something, I have spent around £500-£1000 a year with you using your services for several years. I can assure you, I will never spend a single penny with you again. I'll use your competitors at any cost. Hope you go out of business. It's what you truly deserve. Especially after reading everyone else's comments. | 1 |
Ryanair | What ever you do, don't fly with Ryan air!! The absolute worst airline carrier! | 1 |
Ryanair | What ever you do, don't fly with this company. We arrived at the airport to check in our luggage with 3 hours before our flight or something and they come and tell me that we need to pay an extra 55 pounds fee per person to check in because apparently we can only check in through the website 2 hours ago!After paying an extra 110 pounds on a rate of 55 pounds per person, the plane is delayed by 1 hour... Whatever you do, avoid this company at all cost!Oh update, an extra 25 pounds because apparently the shape of how your luggage matters, even if it fits perfectly fine with the messuraments... | 1 |
EasyJet | What fantastic service! Both our flights to and from Stansted to Malaga were really good I was really unwell before boarding and the cabin crew were very attentive. Always cheerful and nothing too much trouble very good rapport with each other especially on the return trip. | 10 |
EasyJet | What good is a voucher if it cannot be redeemed online and you have to wait an entire work day on the phone?EasyJet are a disgusting company who I will never give any money to in the future. Just goes to show who you can really trust at a time like this - hint, it's not budget airlines who rely on exploitation for profit.Seriously - go fudgeon yourselves EasyJet. Absolute shambles. | 1 |
Grupo IAG | What happened to British Airways it is NOT the airways I foundly remember years ago! This company seems to have lost its care and duty to passengers leaving people feeling unsafe, frustrated, and very stressed. So if you value you mental health please consider if this airline is for you!!!!!! | 1 |
Lufthansa | What happened to Lufthansa? For me it used to be the best flight from Atlanta to Vienna. I fly every year to visit my family and I flew wirh KLM, Delta, British Airways but Lufthansa was the best. Well I booked my flight tickets this year and the customer service is horrible!!!!!!! They hang up on me, lied to me just to get me off the phone. Resolving issue takes at least an hour. You are on hold forever with them. Everyone (customer support agenrs)tells you something different. I am done with Lufthansa !!!!! Worst customer service I have ever experienced!!!! | 1 |
Lufthansa | What happened to this airline? It used to be respectable. They now have proven to be a useless garbage company that everyone should avoid like the plague. Travelled with family of 4 in June of 2023. Flight was cancelled. Customer service refused to rebook for the next available flight since the first connecting flight was with United. Kept insisting that they can't rebook even though my following 2 connections were with Lufthansa. I had business class and they refused to rebook me to business saying no more seats which later I discovered was untrue. Spent hours trying to get rebooked. Back and forth between United and Lufthansa both saying the same thing. Flight was originally booked WITH Lufthansa and 2 out of the 3 connections were Lufthansa. They just didn't want to help and kept deflecting any responsibility. Customer service is atrocious. Calls were disconnected numerous times. Agents were useless and didn't care. Agents were very hard to understand as well. Apparently they outsource their customer service now to India. It's not good. After hours and many, many agents I got rebooked with United only to get to my second connection without a seat assignment. They told me just go to the gate when you get there and they will assign your seats. Of course it didn't turn out to be that easy. Gate agents showed up but stood around until about 30 minutes before boarding. International flight should open gate desk at least 45min to an hour before. They saw a huge line of people waiting but didn't care. I saw gate agents talking and gossiping with each other ignoring the line of people that had formed. Worst part I overhear them offering people upgrades to business class. I thought there weren't any seats available to rebook me and now you're upgrading coach passengers and I who paid for business now have no seat? Finally after pleading with the agent I got a lead to authorize a seat assignment for business 5 minutes before boarding. The agent asked the lead if it would be ok to assign my seats and the lead said and I quote "They paid for it so give it to them". That easy. Why was it so hard and then this one person just does what was posed as impossible. It was so unnecessarily stressful. I didn't even mention the 8 and 6 hour layovers that they rebooked me on for the connecting flights. Then, to top it all they delayed my bags for a full week. Full week! Had to be forced to shop for essentials after traveling for almost two days with two kids. Ruined my holiday.I have sent them all the required info to get reimbursement for the delayed baggage. No reimbursement received. All I get when I inquire on the status is they are working on it. 5 months after the hellish trip.I've given up trying to get anything out of this airline at this point. Lufthansa's reputation has gotten so bad. I had a friend of the family have a similar experience. I wish I knew this before choosing to fly with them. Never again will I fly Lufthansa and will tell everyone to stay away as well. I understand the logistics of rebooking thousands of passengers can be very challenging however in my case the lack of basic customer service when my flight was cancelled caused my trip to become a nightmare that could have been avoided. | 1 |
EasyJet | What has Easyjet done to it app - its now clunky and unworkable. I fly with them every other week as I have a hub here in Basel. I've come to love their flights, how frequently they fly to my desired destinations and most of the time they are on time. So, to ruin their app is Crimmel!! you may have added more services to try to sell more but if i can't even book a flight now as the app keeps crashing or not show the dates, then I can't book flights - giving very poor customer experience. Even loyal customers lose patience. Please try to sort this out soon.Hopefully you'll see this Easy Jet as I couldn't find anywhere on your site to give feedback. | 1 |
Grupo IAG | What has happened to British Airways? The whole pre-flight experience now is prehistoric, they appear to have gone back to the 80’s and now make passengers physically queue to manually check in adding hours to the journey not to mention how ridiculous it is to bunch people together in a big slow queue. On the premise it’s due to covid precautions! They are the only airline making passengers do this and they can’t even open all the desks so for 200 passengers they had two check in staff, like the post office in 1980! Apart from the aircraft and cabin crew literally everything else about this airline has disintegrated to the point where they’re just not reliable enough to use for business purposes and their attitude towards exec club members and other loyal customers is a disgrace. I’ve chosen and insisted upon BA for business and personal travel for decades and accumulated a lot of air miles, I also have not one but two BA Amex companion vouchers that cost me 40k of spending to earn so that tells you how much I’ve supported this airline despite their shocking decline in recent years. In the last year I’ve booked 6 BA flights, 1 personal and 5 business flights for me and two colleagues but after taking my money and wasting my time planning the itineraries, 5 of the 6 have been cancelled forcing me to tear up my plans and pay double for last minute alternatives with other airlines, the personal one to St Lucia they cancelled my return 2 days after flying me out forcing me to cancel my holiday and fly back immediately or risk being stuck there for 6 weeks. That cost me my £2500 holiday and they offered nothing by way of compensation! A couple of weeks ago I noticed that one of my Amex companion vouchers was apparently going to expire on Nov 12th this year so I tried to speak to them. As the World has largely been closed since March 20 I assumed it would be straightforward to extend the voucher to a time there are holiday destinations properly open, not to mention my experiences dealing with routinely cancelled flights and my reluctance to risk a third person on another holiday, but after 2 days going around in circles speaking really bad English to people who have no empathy for me or even live in the same country I finally got through to someone at BA who told me that no they won’t extend the voucher! I’m even a shareholder but after this level of treatment and disrespect I will not spend another penny with this airline, I’m not even going to bother using my second voucher and I’ve cancelled my BA Amex. I work in the music business managing tours for bands so I reckon I book 1000 flights a year and my only satisfaction is knowing their attitude has cost them that! Roll on the inevitable BA administration but at least somebody else can buy it for cheap and start rebuilding what was once the Worlds Favourite Airline but now the most ridiculed. Who’d have thought BA could ever make Ryanair look like an attractive option. | 3 |
Lufthansa | What has happened to Lufthansa?? Where do I begin? It is like dealing with a 3rd world country. Zero customer service - you can't get in touch with anyone at the airline. Lufthansa.com won't load in Northern CA no matter what browser I use. I even called my ISP (Sonic Net in Santa Rosa CA) and they could not load their site either. If I make it to Munich next month it will be a miracle. If dealing with Lufthansa means no more trips to Germany, so be it. Their Facebook page is there for fun and games not for real help. | 1 |
Lufthansa | What has happened to airlines since the pandemic? Many are now posting record profits but are treating their staff and customers like s*^t! All they care about is their shareholders and lining their own pockets. I totally support the workers are don't blame them one bit for striking. Lufthansa, just pay your staff a living wage! And for the love of God, please send us an update. Even an automatically generated one! I have not received a single piece of information since you informed us of the strikes over a week ago (even your webpage is useless... nothing). Thanks Lufthansa for totally ruining tens of thousands of holidays in one fell swoop and for putting your shareholders above your staff and customers. Just remember: no staff, no business. No passengers to pay for running costs, wages and your big fat bonuses, definitely no business! | 1 |
EasyJet | What has happened to easyjet?A lot of my recent flights heaped with problems. This time:9th june- Flight delayed by 2.5 hrs. When landed, no ground crew to attach stairs etc so sat in plane for half an hour. Thus, my pick up had to wait until nearly midnight rather than 21.30.15th june- 16.20 flight cancelled at 13.30 via text. Managed to rebook for 21.40 flight so drove back from airport to daughters house. Driven back to airport at 1900. New flight delayed until midnight. Staff sickness apparently. Finally got on plane. Aircon not working so we all sat there for 30 mins in an oven.Finally landed but had an hr to wait for my connecting bus. So, eventually got home at 0330 rather than 1930. And up for work at 0600.So, my weeks holiday with family contained 5 hrs of delays, a cancellation and hours sat in airports.Now the lottery of compensation........... | 1 |
SAS | What has happened to high quality and professional SAS!!!??? I would normally, after many, many years and flights w SAS rank them very highly and recommend them dearly, but now no!!! Customer service is very poor, flights cancelled, missing refunds, rigid solutions and a sad, sad development for such a proud company. I will unfortunately avoid SAS in the future. | 1 |
EasyJet | What has happened to my go-to short haul airline??Ryanair was/is horrendous, but now preferable to this mob. I gave up trying to book flights when page after page of chargeable options appeared.How sad! | 1 |
EasyJet | What has happened to this Airline - They should Re Brand - They are far from ' Easy ' the booking process is beyond a joke now -Flight pice massive jump!Seats are an extra on price up to £22 each way now !Oh you want to take small hand baggage ££Oh you want to take a case ££££££ the case cost the same as the seat now and is charged both ways despite weighing 70kgs less than the passenger and it goes into the cargo holdOh yes plus virus insurance in case they cancel flights another £38' Forget it Jet .' .. should be called ' Tricky Jet 'now ... or just call them Ryan Air and be clear about it ... such a fall from the past . I pressed delete and will fly with someone else!Imagine going into a restaurant and they dump your food on the table because you did not buy a plate... then you could not sit down either because you did not order a chair and they poured your water over the table because you did not hire a glass ... that is easy jet now | 1 |
Jet2.com | What have Jet2 done to their aircraft seats . Looks like they are smaller with tiny armrests and trays . Did they redesign the interior to cram in more rows. I love Jet2 and the staff & service is excellent but a dreadful uncomfortable journey | 4 |
Grupo AirFrance-KLM | What if you can't log into your account because the promised PIN code just never, ever arrives - having tried 20 times over 2 days you'd seek help. Well, that's where it ends, there is none. I've messaged, been given a link, which returns you to the website, then given a phone number which just has a recorded voice offering the same options as the website. SO where do you fo for help to log in? You can't even make them aware of the problem and you can't even do it by complaining. The complaints page only allows you to CLAIM on a specific flight. It's appalling customer service - loads of agents but no answers Flying Blue said its nothing to do with them. So who is it to do with KLM? Anyway, I remember now why I prefer BA. | 1 |
Ryanair | What in hell's name has happened to Ryanair??Unable to access my long established Ryanair Account and umpteen 'security' verification codes dont work!!Live chat a total joke, every operative comes up with a different (useless) suggestion the latest being that Ryanair only use CHROME....spare me!!I have and always will use Firefox which, heretofore causes NO issues accross the board. Thus, rather than be forced into using the otherwise CRAP Chrome I shall now take my business elsewhere.....no loss to me as Ryanairs inflated 2022/3 fares now render it poor value anyway. | 1 |
Ryanair | What is Ryanair I have never heard of this air line but it sounds good ps who the fr!ck is Ryan and why can he fly | 5 |
EasyJet | What is going on Easyjet? Having previously flown with Easyjet many times, I have never had any complaints. You get what you pay for with a budget airline.I have just returned from a short break to Cyprus and encountered 2 flight cancellations and multiple delays on both my journeys as well as the lack of in-flight food and drink. I appreciate it has been an extremely difficult time for us all lately, but I would have thought that staffing issues etc would have been more sorted by now. I was disappointed with the lack of customer care and any compensation.The staff working are doing a great job and are at the rough end of alot of frustrated passengers of problems that are not their fault.Please don't promise on things that you cannot deliver! | 2 |
EasyJet | What is it about companies who make it so difficult to contact them. Sent an email enquiry re baggage but my enquiry did not fit the criteria for a drop down menu. Picked the closest one and a human being took the trouble to point out my enquiry did not fit the criteria and I should look to their FAQ! Customer Service a thing of the past. | 2 |
Jet2.com | What is it with Jet 2 and relentless upselling after you have booked your holiday. I have booked and paid for my holiday due in December and every day, without fail, I get an email advising me to pre book my seats, fast trak customs, guaranteed hold luggage, book a meal, all at extra costs to basically guarantee i wont be left behind at the airport because I have not pre booked any of these.why have you cheapened the quality of your company and act like Ryanair? I will arrive at the airport three hours before my flight, book my luggage in, go through passport control with my hand luggage and board the plane when it is called. All I expect from your company is to assist me to make my travel as smooth as possible, after all I am paying you £1600 for the privaliddge | 1 |
Ryanair | What is not to love about Ryanair....cheap | 5 |
Wizz Air | What is staggering about this appalling airline that no U.K. taxpayer should be using, is that despite the overwhelming hatred and contempt U.K. consumers have for this airline due to the way they illegally treat their customers, the CAA allows them to continue. I am going to write a review on the CAA as well as they are responsible for not holding this scam of an airline to account. Moreover there is nowhere within the CAA organisation you can lodge a complaint about this airline. So they continue without a care in the world.This airline needs to go bust. | 1 |
Grupo IAG | What is the point in paying business class on this airline, the seats are still squashed together. Save your money and go economy and take a bottle of vintage champagne with you rather than their cheap offer | 1 |
EasyJet | What is the point of EasyJet flying a plane to Cyprus from the UK when the Cypriot government is not allowing anyone from the UK into their country. Not only have EasyJet not allowed us to change our outgoing and return flights for free (£32 times 8) or even vouchers, but this must be a complete environmental two fingers as the plane must be near empty. I will certainly not be taking me and my family anywhere near EasyJet again. | 1 |
EasyJet | What is the point of an airline that accepts bookings, but then cancels all the flights? If you can't rely on Easyjet, you won't use Easyjet. And to make matters worse, you make people jump through hoops to get a refund, making it difficult. And take at least 10 days to process the refund!! Disgusting airline, terrible attitude to customers. Will never use them again. | 1 |
Jet2.com | What is the point of booking seats near the front of the plane to have your bags put in the overhead locker on rows 17 and 20? Then having to wait for the plane to empty before you can go and retrieve them after everybody has got off before you!Not the best money I have ever spent. I notice Jet2 are following Ryanair now, if you don't book your seats, you get separated and sat apart from each other. A bit like blackmail! Other passengers felt the same. Jet2 used to be good but are becoming like Easyjet and Ryanair. | 2 |
Grupo IAG | What is the point of sending out a schedule change email without detailing WHAT HAS CHANGED? | 2 |
Turkish Airlines | What is the problem with Turkish Airline's app?? It's very annoying! Same messages appearing on both legs of my journey!-click Manage Booking-'There has been a change to your flight due to operational reasons'. Edit- Your flight has been updated. You can change or cancel your new flight.**When I checked, there was just a FIVE minute change to the take off time!Why is Turkish Airlines causing such unnecessary anxiety for its passengers?This is the worst airline app that I have ever used!Turkish Airlines has expanded greatly over the past few years and this seems to have resulted in a loss of focus on traveller satisfaction. | 2 |
Ryanair | What is there left to say?It's all been said before. Incompetent, uncaring cabin crew who really couldn't care less.My wife needs special assistance to board. What is so difficult to understand. Can't walk far, can't stand for long, can't climb steps. Seems simple enough but both legs of our flight involved all three. Quite a lot of walking, a great deal of standing and worst of all the aircraft steps.The worst experience ever. Do ryanair care? No not at all if it doesn't include extra profit.Probably the world's worst website. Designed to confuse and force you into buying things that are not needed.Fly with anyone else because ryanair really are dreadful | 1 |
Grupo IAG | What is wrong with BA is their total lack of communication. I actually followed up our claim up several times in many ways and actually wrote a physical letter ..no response !!!They are totally IGNORANT | 1 |
Lufthansa | What is wrong with this airline?My family of four booked flights through a third party for a return flight from NZ to London after finding the flights through Sky Scanner. A few weeks out from trip when we ring the airline directly to get children's meals we discover that several legs of our flights have been cancelled. No one had told us and we never got a reason. We desperately tried to get them to help us rebook and we had to give up on the outward flights and at great additional cost booked our new flights with Flight Centre through Emirates. It is definitely worth the extra money to go with a reputable travel agency. We then tried to confirm flights for the return flights as were desperate to do so as flight costs had quadrupled elsewhere. We managed to do this with the help of Lufthansa who told us which flights were available and then we called travel genio, third party and begged them to rebook us.. Anyway we were of course worried that our flights may be cancelled again for no good reason but called Lufthansa periodically in the lead up to trip and even had it in writing that our flights were confirmed. This turned out to mean nothing. The day before we are about to leave Heathrow and having had no messages about anything being amiss we try to check in for our flights online. It transpired that our flights had once again been canceled. The flight still went ahead just not with us on it. There was strike action from Lufthansa which affected us according to Lufthansa, but to get Lufthansa to put that in writing so we can get some assistance from our insurance company is another matter. We don't know why we got bumped off flight but all we can surmise is that our third party agent are low priority. Of course we tried to get both our third party and Lufthansa to rebook us on new flights. We again went back to Flight Centre NZ who booked new flights for us, but we are stuck in UK for two weeks with two children and we are missing our work obligations and children's schooling. Who knows if we will ever see a refund. At the very least Lufthansa could help us by sending us an email that confirms it was due to strike action that our flights were canceled. We have got them to say this on the phone but the people who you call aren't the ones who can send you an email. You have to email these people and they aren't contactable by phone. So we are left high and dry and they only send us an email saying they are too busy to reply to our email. Maybe sort out your staff issues and pay them what they are asking as this must be the death blow for this airline. Will never fly with them again and will tell everyone to not touch them with a ten foot barge pole. To add insult to injury I had a customer service rep actually laugh at me when I asked him to rebook me on flights that we could see advertised online. I wish I could give zero stars. | 1 |
Grupo IAG | What is wrong with you guys? People pay lots of money for a business class ticket but you sit squeezed into a seat with no legroom, nothing is clean, the overhead lockers are empty and they want you to put your bag under the seat so that you have no room for your legs anymore and then serve you food that is just rubbish. The staff demonstrates it's British arrogance with no manners. There is no decent polite service anymore. There is really no difference to easyjet at all. It's the same on their European routes. | 1 |
Wizz Air | What is wrong with you that you just can't get a flight off on time? 18 flights with you in the last nine months and I consider it an achievement if you delay me less than an hour, EasyJet and Ryanair feel like Etihad, what an utter shower of sh*te | 1 |
Ryanair | What kind of mean spirited, penny pinching and just snide thinking goes with a airline firm that deliberately allocates seats to couples in different parts of the cabin so that they will be required to pay extra to move their seats should they understandably wish to sit tcgether?The answer is Ryanair.This follows a process where on line checking in and obtaining a boarding card is not possible until a maximum of two days before your flight when you are most likely to be away from home somewhere where ready access to the internet and a printer is not available. This then necessitates checking in at the airport where Ryanair charge you the substantial fee of €55 each.And then follows the treatment at the airport gate. Made to stand in single file like naughty schoolchildren, my wife and I were singled out by the Ryanair clerk and gesticulated at (treated as if we were suspected of transporting drugs) to stand at the desk and there advised that as we were not 'priority' we had to pay for our small cases as they were too large and would have to go into the hold. These cases have been accepted by many other airlines as acceptable to take into the cabin. 'Cash or card' was all the clerk had to say. The signs at the gate say 'priority' allows you to take into the cabin one small bag and another smaller bag. It says non priority restricts you to just the small bag. It was obvious that many of these acceptable 'small' bags were significantly larger that either of our bags. I had to pay €50 for our 2 bags.Then without any warning, our bags - mine with essential medical supplies inside - are removed and taken to the hold.I had heard that Ryanair had improved their relationship with the public and after refusing to travel with them for some time following previous experiences, I thought it would be ok. No! We will not travel with them ever again.Sent from my iPhone | 1 |
Jet2.com | What made my flight a good experience with Jet2 was the early morning flight time on the way out and the early afternoon flight time on the way back. The generous leg room on board along with the politeness and helpfulness of the cabin crew. And the toasties they served on board were just a treat.Flying with Jet2 was simply a great experience. | 5 |
Jet2.com | What made the flight stand out was partially due to the smooth operations of Jet2 but also for being lucky enough to have a good travelling neighbour (note to all reading, please don't start a battle over the handrest first chance you get! No one wants to touch a stranger!)The flight was delayed by an hour, which isn't good, especially at a flight so close to midnight. The crew however were very pleasant. The journey was smooth and somehow the plane wasn't too noisy so we managed to get some shut-eye. I recommend their in-flight purchases, we got some nifty deals, which really was the cherry on the cupcake!Now if only the planes were a little more comfortable! | 4 |
Wizz Air | What makes Wizz Air a 'low cost' company? We paid for 2 tickets 710 euro (350 and 360 euros because Wizz Air cannot sell 2 tickets at the same price!). And as it wasn't expensive enough, we also got a fine because we didn't buy 'priorty tickets'. So other 58 euros each, meaning other 116 euros, paid at the airport: Wizz Air wants you to have a backpack even if you carry a big stone rather than a small troller (backpack-size) and both half empty. It also delayed the take off with 2 hours so that we all get hungry and thursty, so that they can sell their chpis, crackers, etc. I asked for a free cup of coffee and the young lady (whose salary is paid from our tickets!) turned her back on me. For the record, Wizz coffee is some instant coffee dissolved in hot water-nothing special (unless you wait the take off for hours!). In such situation, I think each passanger deserves at least a bottle of water free of charge. Furthermore, I think low cost companies must have a maximum price that they must be allowed to charge in order to be called 'low cost'. Otherwise, having paid over 700 euros, having got a fine of over 100 euros, and travelling next to pasangers who only paid +/-50 euros (and no fine!) is DISCRIMINATION for whatever reasons that make no sense to me, although it may make sense to Wizz. | 2 |
Jet2.com | What makes a flight is the cabin crew and our flights both outbound and inbound had fabulous cabin crew. These people never stopped working during our flights and nothing was a bother to them. Made our 4hr flight go very quickly. Thank you! | 5 |
Pegasus Airlines | What not to do? Book a ticket with Pegasus Airlines. I am very disappointed. 1. I can't make my trip to the Middle East, so be it. 2. I will not receive a full refund of my plane ticket, which they promise. Because: I made a wrong choice on their website. And I should have called them in advance. While they refer to their website. Why not just help me and solve this problem? | 1 |
Grupo IAG | What on earth have BA done!The new loyalty scheme changes spell disaster for this company. Dont be fooled by the gaslighting people.the spend tiers announced are before tax. Reality is we will all now have to fly (for example) at least 15 flights (avg. £280 per flight) a year to only qualify for Bronze. 30+ flighst on same working for silver!!!!Despite my loyal custom and travelling over 300,000 miles with BA in the last 17 years, now i cant even get bronze! No point sticking with BA anymore!I guess many of us with avois were looking for a reason to leave this airline. Great news for EasyJet etc. | 1 |
Ryanair | What on earth is going on . I am trying to book a flight on there website. The site will not take payment. With my card. I rang them asked why and was told the site for payment isn't working for some people! Asked if I could pay for flight over the phone told they don't take bookings over the phone.I suspect they want me to use PayPal as the fees are more . Someone please tell me how I can book this flight with my preferred payment method.my card Debit. The guy on the phone tried to tell me that it may work if I go incognito!More problems! I booked through Ryanair website site. On not a third party. NOW THE CHEXK IN SAYS I BOOKED THROUGH THIRD PARTY AND WANTS VERIFICATION. THIS IS THE REASON I BOOKED THROUGH RYAN AIR SITE TO AVOID VERIFICATION AS I DONT LIKE FACIAL VERIFICATION. I HAVE BEEN ON HOLD NO ANSWER. SOMEONE PLEASE LOOK AT THIS BOOKING AND GET BACK TO ME.Ref AGF4UI | 1 |
Lufthansa | What once used to be great has become the WORST!Tried booking through Lufthansa's app and there was a error message with payment. After many attempts a few hours later I received confirmation of the bank transaction but no tickets.Contacted right away the airline only to hear different stories. I practically call every day and the disappointment increases.To cut the story short it's been 3 weeks and my money is still on hold. | 1 |
EasyJet | What shameful and totally unacceptable abdication of duty for customer care. Cancelled the flight minutes before boarding (why leave it so long to do something you know is going to happen). Then provide almost no support or information, other than a bunch of leaflets in various languages except English. Then wait 2 hours to remove baggage from an aircraft that never left, in dribs and drabs and provide no customer service anywhere, including the baggage hall to answer customer questions. Hiding in the back somewhere. Only to receive a computer-generated email 2 hours after the cancellation telling us what we do, when we have already made alternative reservations and hotel bookings. COMPLETE INCOMPETENCE! And shameful neglect of duty for customer care! | 2 |
Vueling | What sort of rubbish airline checks passengers passports before immigration, never flying with this shit airline ever. | 1 |
Ryanair | What sort of training does the air hostess do?Exact words used by air hostess on flight from Dublin to Stanstead 17th Feb at 13.30.Someone stood up to retrieve something from locker as plane was descending."Oh these fu*king people"Michael Leary take note I do not like being called "fu*king people"it's defamation and slander.Small kids were on this flightPlease Michael put ur bitc*hes to the streets not on flights...Monkeys in Dublin zoo have more manners and are better looking. | 1 |
Wizz Air | What surprises me the most is that this airlines is operating. I had a connecting flight that got delayed and made me arrive 45 minutes before my flight, they did not let me check-in and said that my ticket is gone (wasted 150£). Had to buy a new ticket, checked-in online and when I tried to go they didn't let me in again, asking that I need to print out my boarding pass or pay them 40£ to print me a piece of paper. I said was "this is ridiculous" and the lady said "sir, if you don't like our airline we will be happy to put you in the black-list"! Just amazing how this airline is still operating. | 1 |
Grupo AirFrance-KLM | What the heck?!I checked in online, no luggage, but didn't receive my boarding pass online.Why did I have to stand 40 minutes in a line just to get the damn qr code?Are you worse than a low-cost now? | 1 |
Grupo IAG | What the hell have BA done with the width of the seats in Economy?! Our recent flights to St Lucia are usually around 8.5 hours and previous flights have been bearable in Economy. However, this time around it's like they've cut a few inches in the width and it's now a totally horrible experience. We had to sit in the extra legroom seats due to health reasons but ANY benefit we gained from legroom was LOST because we had to mainly sit hugging our arms for the entire flight so that we didn't clash or encroach on each others' "space". Trying to eat was just a joke. I really do not mind tight seats on short haul flights but this on a long haul flight was totally unacceptable. Everything else about the flight was good: the attendants are lovely, the food is ok, the entertainment is good and we had a great experience with BA customer service getting special assistance. But our experience outbound was so bad we tried desperately to upgrade to Premium Economy but it would have cost upwards of £700 for the two of us to fly home in some amount of comfort.Sadly, if this is what BA long haul looks like we won't be flying with BA again - shame on them for making it virtually impossible to fly cheaply with them. | 2 |
Eurowings | What they don't understand is that their travelers and paying customers have more commitments and expenses than the flight itself. Very often airport transfer, hotels, connecting flights or even timely attending a meeting, gathering or trip. So their frequent cancellation as ZRH HAM on many days and also on 28Jun not only leave you stranded, but also cause great extra expenses.Eurowings - blacklisted for me!Good bye | 1 |
Grupo AirFrance-KLM | What to say, just excellent from start till finish. We enjoyed every minute, not a single complaint. Staff welcoming always courteous and listening. Seats comfortable, menu well balanced + choice between 3 different dishes, aperitif, wine and digestif. Ice cream, sweet or salty bits during the flight, drinks. Entertainement system modern, large selection of programs & movies. Wifi was available but we did not try it. Thank you KLM, we'll be back. | 10 |
Ryanair | What to say? Once again very disappointed, they've made a simple connection my worst nightmare, the staff even make jokes of your face as they don't care about customers anymore. | 1 |
Ryanair | What troubles me most about Ryanair is that they mast there business with seemingly cheap fairs but then at the end of it all they sting you with all of their hidden charges. To make matters worse, they dont care about how ba an experience they have as the prety much dominate the budget market and so are never going to be short on customers. I have just come back from a trip using Ryan air and can safely say I would rather pay £100 more to NEVER have to fly with them again! | 1 |
EasyJet | What went right?!After boarding the plane, we didn't move an inch for 3 hours 40 mins, because of weather conditions. While I know we cannot help the weather, instead of boarding us. We should of remained at the gate where we could of used the air port amenities.The hotel booked with easyjet had no staff and the restaurant was closed as was the pool and gym. No surrounding shops or supermarket open to purchase food and water. We were not made aware of this when booking. We were sorted out a flight home the next day as a " good will gesture" when there was 9 seats still avalible so was no hardship. We have been offered 50 vouchers as compensation. No reimbursement as we made the decision to come home.Easy jet obviously expected us to stay starving hungry for 3 days because they regret to inform us as it was our decision to leave..we get nothing back.I'm waiting to hear from the ceo of easyjet and will be contacting the ombudsman first thing tomorrow morning.Easy jet have a care of duty..you have let your customers down massively here!!We weren't asking for compensation..we were simply wanting the money back for the nights not used and the tourist tax.Now I am seeking compensation! | 1 |
EasyJet | What went wrong is that in 5 days two agent gave a totally different answer to the same issue. Missleading to expenses on my end and waste of time and money. | 1 |
Ryanair | What went wrong was that I ignored everything I know about this tedious airline and booked with them anyway.Cue lost hours of my life to agents no more helpful than a chatbot to confirm small but important details that they (or some third party hidden behind the Ryanair website) have failed to send me.To add insult to injury I just checked and BA are doing a flight that would have been a million times more convenient.Dealing with Ryanair makes my entire mind and body hurt. | 1 |
Grupo IAG | What went wrong was the standard of food both in the Concorde Lounge at Heathrow with its dried egg concoction that they call scrambled egg. It was totaly inedible. The bread it was served on was rock hard, very thin and impossible to cut. Then the First Class food on the flight to Barbados was far below the standard it used to be. Certainly not worth the money or the language used to describe it. I am totally ashamed of the name British in this instance. Get a grip. | 2 |
EasyJet | What went wrong? Delayed flight, canceled return flight, refusal to compensate, rude staff, lost luggage. You can't make this stuff up. Company is an absolute joke. | 1 |
Grupo IAG | What went wrong????? What went right would be quicker. Couldn't check in online, massive queues at airport to check in, no customer service, machine not working. Absolute disgrace! Would never recommend this airline. | 1 |
EasyJet | What you dont need when you are travelling is a cancelled flight back to home. They cancelled our flight and didnt even sent a mail about cancellation. So much stress at the end of the holiday. The other flight option was too late for our connecting flight so we had book from another company last minute for 900 euros. WE called them 3 times noone answers and the line drops after some time. So bad. Never ever. again. | 1 |
Ryanair | What you pay is what you get.I think the service is ok and the price so.I'm sure I will use it again. | 4 |
Lufthansa | What's going on in Germany?This was already the second time in a year that Lufthansa managed to completely mess up my flight plan.Missed my connecting flight in Munich due to a delay.Passangers were told to head to the nearest Lufthansa service point to get their hotel/shuttle vouchers, but there was no Lufthansa staff to be found anywhere.When leaving the hotel for the connecting flight next day, they sent a 16-seater bus for about 50 stranded passangers, the ones who couldn't fit in anymore were told to ‚just wait for the next bus', which maybe arrives in 30 minutes.What kind of service is this supposed to be?2 stars, only because getting the voucher for the excellent hotel was fairly uncomplicated, after finally finding an opened counter. Seems like they had enough practise with those things recently.The only thing that starts on time in Germany at the moment are the strikes… | 2 |
Jet2.com | What's good is the check in at East Midlands, very quick and easy, next year I will take advantage of the Twilight Check in | 4 |
Ryanair | What's the deal with the codes never a problem when your flying out of the country but when your coming back they sent you the wrong codes when you can't get in touch with them and land at the airport they charge for checking in joke sort that out people losing money over the scam going . Bunch of cowboys | 1 |
EasyJet | What's the point of going through a load of questions, just to be told that I need to call up a number. Would it not have been easier to display that number clearly before wasting my time. | 1 |
Vueling | What's the point of paying extra for priority boarding if when it's time everyone is called to board at the same time? Practices like that are just a rip off. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.