Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | What's the point of paying for priority?! Got on the plane and there was no space near my seat to put my bags, had to put them halfway down the plane. I was row 1. This is after a very delayed flight by over 2 hours. | 1 |
Wizz Air | What's the point to offer some cheap deals but overcharge you for everything else in the end? moreover, they treat customers like shi**t, It is certainly disgusting.It turns out that I had a flight to Abu Dhabi, I was traveling with a small bag. The 3 attendant (men) that day during the boarding measured my bag and said it was a few cms higher so I had to pay 60 euros or I couldn't get on the plane. Not only that they were ridiculously abusive but also they were extremely rude and inconsiderate. I didn't want to pay 60 euros extra because my bag was fitting the metal structure that they put to measure the people's luggage.They said on my face " you pay or you don't fly". So they close the gate and left me out without caring at all. They just made me lose the flight!!Never again. I recommend everyone to avoid Wizz company like the plague, especially in Budapest airport. Awful experience | 1 |
EasyJet | What's the point. Plane half full however rows full. People sat directly in front, behind and to the side. Many people not wearing masks once on plane, walking up and down to toilet without. No staff monitoring or even telling them to wear mask. People coughing and sneezing without masks on, again no one saying anything. Disorganised when disembarking. Tried to ask people not to stand all at once, however once you've plied the general public with alcohol still they won't ever listen. The air host actually said "do what you want" when people all stood and didn't listen to new rules. They said it's to keep social distancing however what's the point if I'm sat next to people on all sides anyways. Airlines have done little to nothing in the 4 months they have had to prepare. Temp check before boarding is the only new introduction I noticed. Still serving alcohol so many people drinking all flight so no masks being worn.It's an absolute joke. | 1 |
Ryanair | What's the worst airline to travel with? RyanairYou still want to travel with it because they offer cheap fares? It's your choice.Their staff everywhere but specially in London Stansted don't treat you as human beings. They look for conflict with passengers, they provoke the passengers and make people wait like donkeys.I'd never travel with this garbage of an airline again. | 1 |
Wizz Air | What's this site? I start with a 20€ ticket, and on the 3rd page I'm at 120€, I have to pay for my hand luggage,.... not interesting... horrible... | 3 |
Ryanair | What's to say that hasn't already been said. Refund, refund, refund. Fly with Jet2 next time | 1 |
Lufthansa | What's wrong with Lufthansa ? The call waiting times are over one hour, the staff on the phone are rude and their travel policy is a joke.My wife booked a short trip to Germany from London a few weeks ago. Purpose was to see a Dr.Since then the German Government bans people from UK except citizens and requires them to quarantine for two weeks. She can't see the Dr and no point sitting in the house for your whole trip.In those circumstances a refund would seem reasonable no?While sitting on hold for over 90 minutes to speak to someone the message says "we give you a voucher or a refund"No mention of the small print which when you speak to a person means "no refund just a voucher good for 6 months" . When I asked to speak to a supervisor was told someone would call back the next day at a specific time. Did that happen? Nope.In short a dreadful experience. British Airways may not be perfect but they offer full refunds on any flight until spring 2022. So disappointing for what was an excellent airline. | 1 |
Grupo IAG | Whatever happened to BA? Once a world leader, now the Ryan Air of long haul - but without the cheap seats. Recently bought a seat from Bangalore to London, went to check in and found it was a ticket without luggage. Of course, they blame user error. However, looking for small print when buying long haul?! on a flagship carrier and no luggage included… Of course sir, you can add a bag, for another 100gbp. Sad times. Ps. So far, an hour and 10 minutes in the check in queue!! Never again. BA needs some lessons from Etihad, Emirates, Qatar. | 2 |
EasyJet | Whatever you do don't book flights only with easyjet. If anything goes wrong, they will not care unless you're on a package holiday. If you travel alone, you're even more screwed because they will not help you at all. Flight delayed overnight (approx 15hrs), lack of communication, rude staff and as a flight only lone traveller received no help. Was left overnight alone at the airport with no food or drink, not even water. No accommodation offered as I was alone and others took priority (families of adults only, no kids). No information given other than 'you should be on a flight later'. Staff did not care, even though they saw I was in tears. Easyjet online chat no help either, kept claiming the flight is going at a scheduled time even though that time had passed. Never again! | 1 |
Ryanair | Whatever you do, do not pick this airline.Long waits, terrible customer service, unexpected fees. | 1 |
Ryanair | Whatever you do, don't get Covid if you're planning to fly with this company. There is no way you will see your money again. They exploit every possible loophole to avoid giving you the opportunity to get your money back. It is the worst airline experience - everyone knows that already but how poor is it that they take your money and while you are seriously sick with Covid they offer you nothing. The lowest of the low. Please offer 0 Stars as an option. | 1 |
Norwegian | Whatever you do. Don't fly Norwegian. Their customer service is neither for customers nor a service. Especially beware of Santis. He should be working in a cole mine. | 1 |
Lufthansa | Whatever you do: DO NOT BOOK YOUR FLIGHT WITH LUFTHANSA.We were very happy that we could book a flight with 11 women to Nairobi. We found two nice flights, that fitted perfectly in our busy work and study schedule.One month after booking the flights, chaos began.Mail #1: The time of the return flight was changed. No worries, we could manage this.Mail #2: The flight from Nairobi to Frankfurt was cancelled, so we would also miss our connecting flight from Frankfurt to Schiphol. No worries, we could change a few things, and we could manage this.Mail #3: The outbound flight was cancelled and we could choose between a flight one day earlier, or one day later. This we could not manage, because we arranged everything with a tour operator and we only had 8 days, which was already a short trip. After several phone calls, we were put on a flight from British Airways, on the initial day. We were 'happy'.Everything went smoothly with the outbound flight, the return flight however...The online check-in would be available 24 hours prior to the flight, but the system did not recognise our booking reference. We went to the airport, but after scanning our passports, the gentleman said that we were not booked on this particular flight. I showed all the emails, booking confirmation, itinerary receipts and booking reference. Apparently, something went wrong in their system, probably due to the amount of changes. We were put on a flight of KLM 24h later, and stayed at a nice hotel in Nairobi. We cancelled our work, studied for an exam at the hotel, and waited for our return flight.We were glad we did not have to fly with Lufthansa, but we could enjoy the relaxed flights of British Airways and KLM, who did have their administration and flight data in order.Now, 1,5 month later, some of us got a message that they would receive compensation, 2 of us received a message that we would not receive compensation due to a 'no show', and some still haven't heard from Lufthansa.To be continued...NEVER, EVER WILL WE BOOK WITH LUFTHANSA AGAIN. | 1 |
Ryanair | Whatever, you don't support this Airline. It looks cheap, and the service you receive is even worse! Priority is a scam. No added value and it only means you can take extra hand luggage on the plane. No reserved space in the overhead bins. Even the boarding is a scam. They just make extra money for zero services added. Customer service is also the worse of all. They don't honour there own TCs. | 1 |
Grupo AirFrance-KLM | Whats is happening to KLM these days ?You cna only blame COVID19 for so many things, but not complete confusing shambles they appear to be in these days ?Flight Cancellations and changes I can accept as part current problem, but this surely does not give acceptance to the utter shambles there on line systems and service are presently ?I have never had so many problems in my long term 10 year regular flight relationship with KLM/Air France as I have enocountered and endured this past two months with my current international flight ...computer generated info flight changes dropped on me that bear no relationship to the connection requirements of other involved flights ........On Line services that either dont work or again advise nonsense .....inability to actually make contact with someone professional to resolve ( all calls to either Holland or UK are trasnfered to Far East !!! )..and the current online Check In is just a complete chaotic shambles with glitches ! | 1 |
Wizz Air | Whats the point to pay 30 pounds for a flight and 50 pounds for a small luggage???your size of the cabin ome is ridicolous i can fit just my underwear...you must change the size...used to be free a normal trolley years ago why they put this ridicolous rules?? | 1 |
Norwegian | Whats up with all the air ticket companies.Nowadays by default they give price for traveling with 30 cm bag.Seriously? And what's the reason behind that. Absolutely misleading price policy.Moreover, if someone wants to buy hand luggage, shall also buy priority boarding. I don't need priority boarding, I need cheap ticket with hand luggage, not ridiculous 30 cm bag. | 2 |
Ryanair | Whats up with that new fee for seat companion, I just wanted to sit together as I already bought two tickets! now I have to pay once more... !! I am using it only when there is no other option... at least seat belts are not under special conditions... | 2 |
Wizz Air | Whats wring with us?Why would anyone pay to travel on Wizzair?Just to shave of £50-100? It's honestly not worth it!Shame you can't give a "zero" star rating cos this airline deserves to be out of the TRAVEL business!Absolutely diabolical. No one is ever there to speak or write to when something goes wrong as is most likely to happen when you leave your familiar environment.How Wizz air, this Hungarian-born nightmare of an airline has managed survived this long is a mystery! Torture! | 1 |
Turkish Airlines | WhatsApp x Website to establish combine baggage allowance.After google searching if we can combine two weight allowances into one bag, and the website not being very clear on if this is allowed or not, I used the Whatsapp Contact route.Mert, was very rude and abrupt, closing the chat when I asked for this to be checked by a supervisor. The website doesn't make it clear, and I don't think Mert fully understood my question. Either way, Mert was ver rude and abrupt.No wonder Turkish Airlines has a 1.4 star rating! | 1 |
Air Europa | Whattt the heck??? I didn't want to believe that YOU CANNOT PAY WITH DEBIT CAARD!!!! JOKE OF THE YEAR!!!!!there page is a crap anyway, mobile version is awful, when you proceed to payment, from e.g. 490$ the next page shows 3,958$ :D :D :D :D :D then at the end shows the original XDOther: Return ticket 243+294$ ///// one way 780$???? :D :D :Dair europa you're a joke! | 1 |
Turkish Airlines | What’s that? A cheaper flight is being provided at Turkish Airlines? Well as much as you want to save that money I urge you, avoid Turkish Airlines as much as you can. Pay that extra 50-100 for the other airline because it would be better than flying with this one. Turkish Airlines sucks. First are the delays. Fly with them and 9 out of 10 times you will have a delay. You can claim a refund if it is 5 hours or more delay, but good luck getting it. Boarding their planes is so unorganised. Everybody just stands up and rushes and the staff don’t care. Want a small snack while on the flight? Lol, what are you thinking? Snacking is unhealthy according to cabin crew, so you get nothing. When you get on the plane to get to your seat and you want to use the lavatory, you can’t. You tell them the plane isn’t moving yet, but no, you have to hold it until the plane takes off and is at cruising altitude. Oh man, you know your in-flight entertainment screen? Half the time it would be faulty, and when you sit in front of a faulty screen for a long flight the experience is miserable. I’ve had to endure this many times, it is just the worst. What’s that? You want to add an infant to your flight because you’re picking up your infant child so they could travel in your lap? They tell you over the phone it is possible but you cannot as the computer system blocks you from doing so. Repeated calls to then say yes it would be fixed in 20 minutes / 2 hours / 2 days but it never gets fixed. You have to buy a new ticket and cancel the existing ticket so you lose money and risk no getting a seat. Amazing, thanks Turkish Airlines. I really hated my time flying with Turkish Airlines as you can tell. I have flown with them multiple times but the recent one really was the last straw. Avoid them at all costs. | 1 |
Jet2.com | Wheelchair assistance for disabled makes travel possible | 5 |
Jet2.com | Wheelchair assistance was amazing, I am so impressed by the service Jet2 provided to me. | 5 |
Wizz Air | Wheelchair ordered through wizz air for disabled passenger on arrival at Tel Aviv did not arrive causing lots of issues. | 1 |
EasyJet | Wheely-bag I have taken on board on many airlines for the past 10 years but today I was charged £39.99 to take on board. Pure extortion because "it didn't quite fit" in the measuring contraption at the gate. Similar policy in other airlines but never had a problem with the same bag. I was allowed to take it on board anyway; so it was never a matter of space. Only reason: fleece customers.Gate attendant suggested as I was unhappy to file a complaint. Having done it before for cancelled flights, I know from experience that it's a waste of time. I paid up and boarded. | 1 |
Grupo IAG | When BA cancelled our BA flight we opted to take up their offer to pay a little more and transfer to an Aer Lingus flight that was much more convenient than the alternate BA flight that was offered. This was organised on the BA website, which gave us no information about the baggage limits on the Aer Lingus flight. The Aer Lingus website didn't recognise our BA booking reference, so no information could be obtained there either. When finally we were able to check in 24 hrs before the flight, it appeared that our BA 23 kgs allowance had been reduced to 10 kg. It took 30 mins on the phone to Aer Lingus to establish that our baggage allowance had only been reduced to 20 kgs. BA and Aer Lingus should have a better interface, as they are both part of the IAG group and sell each other's tickets. The flight itself was comfortable and on time, although the boarding process was very slow due to a faulty scanner. Cabin crew were friendly and efficient. Aer Lingus' policy on cabin baggage was effective in reducing congestion during the boarding process, and was fairer on people bring a reasonable amount of cabin baggage. | 7 |
Grupo IAG | When BA says in first or club, if theres anything we can do to improve your flight please let us know, they don't mean it. They are stingy of spirit, and what they should say, is, nothing is too little. VIRGIN HERE WE COME. | 2 |
EasyJet | When EasyJet changed my flight to one 12 hours earlier I was worried it would be a battle to alter it. Haroun in customer services changed it to a more suitable time straight away with no problems | 5 |
Ryanair | When I arrived at Stansted airport in London I realized the bag I had checked in had been left in Helsinki. The bag was sent to Stansted airport the following day, but the company could not transport the bag to my hotel so I had to go to fetch the bag myself. The journey to the airport and back to my hotel room took me half a day and I lost a lot of valuable time that was supposed to be used for sightseeing.As I was left with nothing but my passport and wallet on the day of arrival I had to purchase some essential goods. When I came back to Helsinki I claimed the money for those essential goods and some extra for the damages caused, but the company did never return the money to me.I conclusion I would never recommend flying with Ryanair and I will myself never want to fly with Ryanair again. | 1 |
Vueling | When I arrived in Barcelona my suitcase went missing 3 months later after losing all my Belongings I am still waiting for a Pittance of compensation of under £200 EurosI have never dealt with a company like thisI have called over 10 timesAn get lied toThey shouldn't be allowed to treat people like thisI am the one who lost my suitcaseWhy are they allowed to get away with thisFRAUDULENT COMPANY | 1 |
Iberia | When I arrived in Brussels 2 wheels of my suitcase where missing. I reported through the proper channel. I registered on the website and received an adres to have the suitcase repaired. In the shop they explained me that they did not work with Iberia for a long time! I filed a complained on their website; no answer after more than a month. I send an email, an automatic answer states that the will not answer me because I have to have a "plus-card". I called them on a toll-number, only in English and French!! not even my language (Dutch) and at the end of numerous menus a voice in Spanish that tells me to wait. I hung up after 15 minutes. | 1 |
Turkish Airlines | When I arrived in Istanbul from the US my connecting flight to Bucharest had been cancelled. I was given no information in the email/text message about what to do so had to wander around the Istanbul airport international arrivals hall looking for a service desk. When I found it, it was chaos, frustrated customers yelling, TA employees yelling back, no clear lines, no communication, nothing. They had cancelled so many flights to different destinations and left people stranded. Spent over three hours at customer service only to be finally told that they couldn't get me to Bucharest (an hour flight) until the following night (I had arrived in Istanbul at around 9am). Total mess that screwed up an entire itinerary since Bucharest was not my final destination in Romania. Their hospitality consisted of putting out a box of cheese sandwiches and some water. I didn't even get that because by the time I was out of the customer service line all the food and water were gone and God forbid they put out more than one box. Finally I cancelled the connecting flight to Bucharest and booked a bus there from Istanbul. When I told the customer service person to forget the flight to Bucharest, I was taking a bus, he told me that I would not be able to use my return tickets to the US if I cancelled the flight to Bucharest. I argued with him, he asked what passport I was flying on, I said I was American and gave him my US passport and he magically changed his mind and told me I could still have my return flights. Then it took over two hours to find my luggage, this was after I stood in line for about an hour to talk to someone at baggage claim. Other people at baggage claim who had also been stranded were just walking out of the airport without their bags completely exhausted and ticked off. Some of them had been there for hours. It was not just me, passengers were talking to one another and we were all having a miserable experience. The best part? After all of this I found out that Tarom Airlines had seats available from Istanbul to Bucharest that night and it was the same flight as a TA flight. Why they could not put me on that flight I will never understand. My return flight to the US from Istanbul (I flew back to Istanbul from Bucharest on a Friday evening and flew back to the US Sunday afternoon so I could have a one day stopover) was delayed by four hours which meant I got to the US at around 11pm instead of 7pm. Wound up taking a $100 taxi ride home because public transit from the airport stops at midnight on Sunday where I live. Once again, hospitality involved a cheese sandwich and a bottle of water which they gave out when the plane was boarding. No food voucher for the Istanbul airport where I had to wait for seven hours since I arrived three hours early to check in (the email/text message about the flight delay was sent when I was already in the taxi on my way to the airport). Apparently I was supposed to wait to eat until I was in line to board. Now I am going in circles trying to get a refund for the flight. I can't even find out how much the flight cost since I bought all four of my flights at the same time and there is just a lump sum on the receipt. Called customer service and was told to fill out an online feedback form which requires a ticket number to submit. | 1 |
Turkish Airlines | When I arrived in Istanbul, could not find my suitcases at the designated carousel waited over an hour with no luck after an uphill battle trying to find anyone who speaks any other language besides Turkish, one of their crew try to help me find them with no luck. Handed an irregulatory report at the airport and was told to wait 21 days for investigation. Stayed 4 days in Istanbul with no luggage, then I went back to Houston, 21 days passed with no news from the airlines. Finally, after several attempts of contacting them, they send me an email telling me that my luggage was lost and there is nothing they can do and they will not compensate. Tough luck. Never again flying this airline. | 1 |
Grupo AirFrance-KLM | When I arrived in JRO on May 31, my luggage was missing. I received it after 4 days with a broken wheel and items missing from the luggage. I filed a claim with KLM (#C-8091252) for the damaged suitcase and the stolen items. They denied it because it was over 7 days from May 31. I explained that I did NOT receive my luggage until June 4; how could I know it was damaged and items were stolen? I have sent & follow-up emails asking for an update. Every email was read (I have Mail Track), yet they never responded ONCE. They try to wear down customers by making it impossible to communicate, but what's right is right, and what's wrong is wrong, and KLM is in the wrong. Also, I was in communication with KLM via WhatsApp texts regarding this from June 5. I have all the documentation, receipts, photos, and proof. Frustrated with no resolution (not even a response), I just filed a report with the Dept. of Transportation and the BBB. KLM customer service is the worst. If they were not Delta's international partner, I would never fly them. | 1 |
Grupo IAG | When I arrived to Brussels airport I had pre-booked my seat a week beforehand. There was a problem with the system and my seat was given away to someone else. I asked then for a window seat and this was not given. I was seated in the centre of the plane in an aisle seat so I had no view of the scenery as we were departing and landing. The cabin crew were friendly. I had pre-booked a hot meal leek and cheddar quiche which was forgotten. | 2 |
Turkish Airlines | When I arrived to check in no staff was at the desk discovered the staff had left earlier, I arrived at the airport 1 hour and 30minutes before wasn't able to get in contact with any Turkish airline no help from the customer service over the phone missed my flight definitely would not recommend | 1 |
Ryanair | When I arrived to the gate, I noticed that the boarding sign was HAND drawn. I showed them my ticket and they said that I couldn't use it. They didn't even have a reason why. They sent me to customer service and there wasn't anyone there! I ended up having to buy a new ticket. Once I was on the plane, the cabin was bright yellow which is the worst color choice. Well, once we were in the air I ordered food and it looked like a flight attendant puked in it and served it to me. I ate one bite of it because it looked unsafe to eat. The landing was so rough it felt like a tornado hit our plane. Overall, DON'T FLY RYANAIR! | 1 |
EasyJet | When I asked a question the customer service rep said that there was no response. I'd literally just asked them a question so what is there no response too?Very unhelpful after waiting in the queue for 30 mins twice | 1 |
Jet2.com | When I boarded at Manchester, the flight attendants seemed nice, during the flight, they were up for a laugh and a joke, very nice people who made the flight and it seemed to go quicker which is what you want, we want our flight crew to be human like us and not robots like some others are, well done jet2, efficient loading of people, clean aircraft, a decent food and drink, this is why I've got 2 other flights booked with you, brilliant airline | 5 |
Vueling | When I booked I had not heard of this airline but the post booking communication seemed decent enough. However, once I started seeing the reviews of others I was concerned.I have to be fair. The online booking was excellent and the only issue we faced was a delay of a little over an hour. BUT, I overhead other passengers whose flights had been cancelled the day before and the poor treatment they had received. This just added to my anxiety.The plane was average leg room. The outgoing flight was on a plane with far superior leg room.The service on board was good.In all, while our experience was relatively OK, the dreadful reputation of the airline means I could never recommend and would never travel with them myself again. | 3 |
EasyJet | When I booked I was promised flights were refundable and changeable. However when it came to requesting this refund after two cancellations I spent 60 minutes on the phone (mostly on hold) and was told I will receive a refund within 7 working days. No email confirmation received so Im on good faith that this will happen.They should make it easier to refund flights they have cancelled. Why should I give up so much time and effort because they cant deliver? | 2 |
Lufthansa | When I booked flight Lufthansa customer service told me I can bring two luggage bag plus one cabin bag. But in airport they refused to take 2 luggage bag I was asked to pay$100. And in flight I don’t get any space to keep my cabin bag. Cabin crew asked me to keep my bag under my seat but there was no space, it was 9 hr flight. And again without asking me looking at my face they gave veg food and the food quality was really bad. | 3 |
EasyJet | When I booked my flight from London to Murcia months ago I paid for an extra legroom seat.Then when I checked in today I went throght the seat selection step and by mistake chose new seats instead of keeping my extra legroom seat. I momentarily forgot that I had paid for a premium seat.I immediately contacted customer services, and asked if I could either get re-assigned to the previous seats or get a refund for what I had previously paid for the premium seat. The only offer from them was to pay another £16 to get an extra legroom seat ( because of dynamic pricing). The request for a refund for the seat was declined.The check-in process did not flag to me that I was essentially throwing away a premium seat that I had already paid for.I think this is mean-spirited and I should have been allowed to correct the mistake or get a refundUPDATE 11/1/2025I raised a complaint via the website, and also forwarded the same to the easyjet email address they posted in the reply below. They did not offer any form of recompense for this. | 2 |
Wizz Air | When I booked my flight from Tirana to Paris, it was scheduled for 12:30 pm. However, a few days later, I received an email notifying me of a change to 1:30 pm. Upon arriving at the airport, expecting a departure at 1:30 pm, I was informed that the flight would not leave until 3:00 pm. Despite being on board by then, the flight didn't depart until 4:00 pm. This delay caused me to miss my connecting flight from Paris to Lisbon, necessitating the booking of another flight from a different airport. Consequently, I incurred additional expenses for bus fare, alternative flights, and Uber rides to reach the alternate airport. Additionally, I had to book another flight a couple of days prior when I went to Tirana with Wizz Air because they delayed my flight by 1 day, and I needed to be in Tirana on that day. I don't recommend wizz air at all, I prefer to pay more for other companies. | 1 |
Grupo AirFrance-KLM | When I booked my original ticket with KLM, they gave me the wrong destination. Once it was sorted my flight was cancelled due to the Covid pandemic. Now they are avoiding refunding customers. This is all open sourced news. Avoid them, because if you do get your flight cancelled again they will just avoid you. | 1 |
Iberia | When I booked my ticket and checked in, I asked Iberia to post my miles to my other airline account. They posted it to the wrong account. For over a year I've been trying to resolve this. I go back-and-forth. I've called them and done exactly as instructed. Then they come back and say they don't have the information. They said to send an email which I did. I sent them all the documents and copies they requested several times. . Then they said fill out a form. I filled out the form, then a few weeks later, they say have to file the form again. I've done this many times. I've sent messages on messenger. I've done this so many times. It is just ridiculous. I follow their instructions. Then they say those are the wrong instructions yet they are the instructions they gave me. I've never seen such horrible customer service. It was a simple request for my miles that could've been quickly resolved. After a year still no results.So now they get a poor review to add to the other ones when they could of easily revolved the issue. They really don't care about their customers. | 1 |
EasyJet | When I booked our Easyjet flights in early March it could be said that I was using some of my "disposable" income. However, with the strictions of the lockdown, my financial situation changed and now that money is no longer "disposable", it is needed for basic living costs. Easyjet seems to have complete disregard for the legal and ethical requirements of doing business. I managed to find an online Refund Form which promised payment in 28 days. However, the latest information online from Easyjet now says 90 days from the submission of the refund form. Easyjet is now desperately selling flights again so they can top up their coffers sufficiently to pay their creditors, us, within 90 days. I think that new laws are needed to hold the advance payment of fares in an independent account, and the airlines should stop living on credit from future passengers.I note that many holiday organisations are now advertising full refund in the event of cancellation. They have to, otherwise they will not get any business. | 1 |
Jet2.com | When I booked the flights I assumed that I would get a 10%discount has advertisedHas no discount was given off the advertised flights I rang your help desk and they said the prices shown were already discounted 10%. I find this very deceiving surely the prices shown should be the full price before discount. Also on the outward flight there were a group of young men getting very drunk they were drinking their own alcohol and bragging about flashing their private parts. The stewards eventually spoke to them but by this time the flight was nearly over and obviously this was distressful journey for us. | 3 |
EasyJet | When I booked this holiday to Corfu amidst to covid19 concerns, it was stated by easyjet that if a cancellation was to happen , at least 14days would be given as notification. NOT SO. My way of finding the cancellation was a refund to by credit card , not a email , phone call ,letter, or any communication at all.Confused by the return payment I called easyjet, I was told after a confusing amount of bull that that the holiday was cancelled with absolutely no explanation or even an apology why. I suppose that a full refund without reason or explaination may be normal for eayjey however this has put me off a company that has no regards for customer relations. Good bye easyjet. | 1 |
Grupo AirFrance-KLM | When I bought my flight from Manchester to Delhi with layover in Paris via Air France site, it didn't mention anything about transit visa requirements. General search says transit visa required only for layover of more than 5-hours. I even uploaded my travel info and document info in my Air France account. When I reached airport desk they informed me I don't have a transit visa so I cannot travel to France and denied any help. I told them I booked ticket from Air France site and I have to be in India with my family. The Manchester staff was not helpful at all. | 2 |
EasyJet | When I bought my ticket last year in Agost I have a right to taking which me a small cabin luggage.My fly was cancelled.I would like to have my cabine luggage.I don't know about the change, I not buck a cabin luggage.My check in sey no cabin luggage. | 3 |
Wizz Air | When I came to the check-in counter in Larnaca WIZZ air charged me on top of the ticket and suitcase costs that I paid in advance, also 100 EURO as check-in cost... I feel that I was robbed! | 1 |
EasyJet | When I canceled with easyJet my return flight from Luton Airport to Athens, I decided to add more Baggage. Unfortunately when I did that on my account I realized that the system calculated the same extra baggages and for the flight were I had canceled. When I went to the Airport the check in desk ask more money as penalty because I added extra baggages. I sent to the EasyJet customer service email and requested refund about the issue but the answer was that was my fault. I traveled with many air company's and I realized that this company is the most worst air company till now for the following reasons: 1. EasyJet hasn't have representative office in Athens Airport.2. EasyJet has hard for the passengers rules about the cancelation flying or extra baggages. 3. EasyJet doesn't recognize any logical problem with the process when you decide to have changes with the extra baggages except if you pay more on the desk.The free period with no costs to cancel your flight are very "poor". With a few words EasyJet it is not a cheap or flexible air company as they saw or say. | 1 |
Ryanair | When I checked in for a flight that I had booked for myself and my wife I found we were not sat together. To change my seat it cost me £6 (this doesn't happen when I go to the cinema). But, it got worse, when I checked in for the return journey it cost £8.40 to change a seat.This is my first question. Would a parent and a five year old child be separated? I suspect not. That would be completely unacceptable and Ryanair must know that.This is my second question. If they separate one adult from another but not an adult from a child, is that age discrimination? I let you decide.If Ryanair are so pushed for cash, why don't they just include it upfront. I feel that I've been ripped off. | 1 |
Iberia | When I checked in online on Sunday morning, my son and I were issued only "SBY" seats. We came to the airpot early and were the first at the counter of the gate when it opened to get a seat. We were asked to wait until everyone else had checked in. After everyone else had boarded the plane, we came back and were told that there were no more seats available.There were several reasons which are almost all direct responsability of Iberia:1) The reservation system had failed so that many passengers had two different seat assignments.2) The flight was overbooked.3) Iberia chose to send a smaller plane than the one that was originally planned for this flight thus actively provoking seat shortage.4) Iberia gave preference to staff, something the ground staff admitted openly and even asked us if we were staff.5) Due to the strike at the Munich airport the next day, more passengers and staff than usual tried to get out of Munich that day. This also means that those that were left behind, like us, could leave only 2 days later (Tuesday morning instead of Sunday night).6) There was no prioritization to manage the overbooking. At no point were people asked about emergency situations or urgency. Usually arlines offer direct cash compensation for people able and willing to take a later flight.My son and I were absolutely unwilling to stay. My son had to be in Madrid the next morning to leave for a one week class excursion to Huelva, he missed the departure from Atocha trainstation in Madrid due to the delay. Now I had to take him there by train and rental car.It is absolutely embarrassing that the 8 people that were left behind were (except myself) all women (including a pregnant woman that had a medical appointment in Madrid the nexst day) and children. | 1 |
Vueling | When I confirmed my booking I paid for 1 large cabin bag (overhead lockers) for both journeys (even states this on the confirmation) but on the return was told I didn't have it and would have to pay £50.70 extra before I could board my flight. | 1 |
Jet2.com | When I couldn't travel I could not cancel the flight and if I wanted to change the flight it was going to cost me more than booking a completely new flight…. | 1 |
EasyJet | When I eventually got past "chatblock" and managed to speak to Yousra she was very understanding of my predicament and very helpful, managing to change my flights as requested. | 5 |
EasyJet | When I eventually got to speak with a representative everything was handled quickly and efficiently | 4 |
EasyJet | When I eventually realised how to make contact with a live customer service person, he was excellent and resolved my issue. | 5 |
EasyJet | When I finally got connected the advisor was great. | 4 |
EasyJet | When I finally worked out how to chat with an actual human about changing my flight details I found Tee very polite helpful and informative.More humans, less robots please. ðŸ‘🻠| 5 |
EasyJet | When I first looked on line at my flight early in the morning of the 1st July, it already said the flight was delayed by 52 minutes, that was over 12 hours before the flight was due to leave.On arrival at the airport (Manchester)it was like a disaster zone, I had to queue to get through security for over 3 HOURS, we were treated like cattle, an absolute disgrace, I will never fly easyJet or from Manchester airport ever again.Once I eventually got through security I went for a drink. This was around 1830hrs, knowing that the flight was still delayed nearly an hour to 2002hrs, so I had time. I glanced at one of the flight information boards just after finding a table and it said go to gate 7. I ran all the way to gate 7 only to find dozens of other people already there who did the same thing as me. There was nobody from easyJet anywhere around.We all waited patiently, watching hundreds of people all around us boarding the many easyJet flights that were going elsewhere. Tensions were rising and then eventually about an hour and a half later somebody from easyJet came to answer questions, but had no answers, he didn't know what was going on either, then someone else told us that the reason the flight was delayed was that somebody on the plane that was supposed to take us to Aberdeen had fell down the steps disembarking the previous flight and injured themselves, the cabin crew had got blood on them so had to get changed so could not staff the plane going to Aberdeen so they had to find another crew, what a load of rubbish, EasyJet knew almost 14 hours before that the flight was delayed by nearly an hour because it showed up on their own graphic on line, on the Flight Radar website and on Manchester Airports website.The easyJet staff continued to lie to us all telling us the flight is delayed over and over, but could not tell us for how long. Then came the news by text we all really knew; the flight was cancelled. Nobody at EasyJet stood in front of us told us, we had to get it from a text.Tensions boiled over. A man who was also on the flight told everybody this was the second time in 2 days this had happened. He was supposed to be on the same flight the day before, however it was delayed several times being told by EasyJet staff it was just delayed, eventually ending being told it was cancelled around 10pm, exactly the same as happened to this flight. He was understandably furious.We all then could not get out of the airport due to the 'airport rules' as we were on the airside, to go home or find somewhere to stay and were ferried downstairs at the other end of Terminal 1 at Gate 20 where they told us a bus would come to take us to the arrivals hall to be let out. The information given to us all was useless, people were only going to gate 20 in dribs and drabs because nobody told us to go there at first, so we had to wait over another hour for this to happen. We eventually got out of the airport around 10pm after a thoroughly disgraceful experience of Manchester Airport and EasyJet and it's useless, untruthful staff.What was supposed to be my first short enjoyable trip up North after Covid turned out to be my worst nightmare, I will never ever fly EasyJet ever again and will look to other airports before I ever set foot in Manchester Airport again, I have little words for them all except shocking, disgraceful, liars, no empathy, rude, no compassion, lack of basic understanding of paying customers.Why can the airline not keep its paying passengers up dated with the latest information on the flight instead of passengers having to trawl the internet to find it out from flight websites. No information was given to us at any time in the airport by any one at EasyJet or the airport staff, and when it was it was only lies and delaying tactics. | 1 |
EasyJet | When I flew from Belfast to Gatwick the flight was delayed by over 2 hours. I made a claim on the online application. Because it was not over 3 hours I got a reply saying I was not eligible for compensation. Because I was not able to provide all the details for my claim on the claim form I sent an email to customer services provide more information regarding my claim. I am disabled with a severe form of epilepsy and I am partially sighted. I was traveling with my young son. Because of the delay, by the time we arrived at Gatwick the trains had stopped for the night. I was planning to travel by train to my home because I needed to get to somewhere safe for my son and I for the night. I couldn't stay in a local hotel because I needed to be with my family who could help in the event of me having a seizure. My only option was to take a taxi to my home. I asked to be compensated for this expense. 7 months later I had not received any reply so I called the customer services number and I was told it is a claims department that deals with thisI wrote to them explaining what had happened and their reply was :I appreciate your efforts on arriving at home and understand how necessary it was for you to go home instead of staying at a hotel. If there is an option, I could have reimbursed the amount however, I am bound with the policies and protocols. | 1 |
EasyJet | When I flew with easyJet to Bristol the crew were so friendly and helpful. The seats were quite comfortable but the velcro on the seat in front had come off so I could see inside it but no biggie. The pilots were informative, the flight was short (UK Domestic flight - 40 min) and on-time. I would definitely fly with them again. | 9 |
Ryanair | When I found flights to Rome for 60 a head I thought it was a great deal. With all the extra costs it ended up being so much more. Also they have lowered their hand luggage allowance to 10kg and charge a whopping 50 quid for a 15 kg back for check in. If you cantravel with just hand luggage you do generally work out cheaper, but it's never as convenient and the airport is generally quite far away from its description | 3 |
EasyJet | When I got through on Chat my issue was resolved quickly. Still not sure why I could not amend baggage allowance on the App or Website and kept getting an error message. | 4 |
EasyJet | When I got through to a human, the help was streamlined. I got exactly what I needed super quickly. It's just a shame it's so hard to actually find the customer service help - do you do this on purpose? I had to go through a few pages to find it, it was like the help was on the dark web or something. Should make it more clear. | 4 |
EasyJet | When I got through, the customer support person Mohammed was very efficient in getting what I wanted. It did take one hour to get through though | 3 |
EasyJet | When I got to chat to someone, the service was great. Marked it 4 rather than 5 as when I tried to chat to someone yesterday I spent 45 mins waiting and got no response. | 4 |
Pegasus Airlines | When I got to the airport they told me that I had overweight on 4 kilo, and I told them that that can't be true because I checked before I left home. They then offered me to try another weight at the airport, and it showed 26 kilo. This means theire weights are not accurate, and they are setting us up. They charged me 180$ overweight, which I had to pay or else they wouldn't let me on the plane. When I arrived my destination they forgot my suitcase in Istanbul. And now I have to drive 2 hours to the airport, because the company doesn't drive that far, even thought they should because they are the ones who forgot my suitcase. WORST airline ever, will never fly with them again.UPDATE: after 2 days I called the missing luggage office, because they told me they would call me the day after, and they apparently forgot to call me back or send me an email because when I called in 2 days after the incident, they told me that they forgot me. And if the airline were to drive my baggage to my door, they want me to pay 40€. | 1 |
Ryanair | When I have booked my ticket I had one cabin bag then after few weeks time they changed their stupid policies for hand luggage and now you have to pay more or take only small bag with you! They even force people to pay more! However this is last my flight with them! Non refund as well! | 1 |
Norwegian | When I jouned Trustpilot I had decided to only give positive recommendations when. company derserved one and refrain from being negative, BUT after the treatment I have gotten from Norwegian I have to write one negative recommendation.This is really a poor airline! | 1 |
Iberia | When I landed one of my suitcases was lost and I have had to deal with the most unhelpful and most out of line customer representative I've ever experienced. She refused to allow me to finish my sentences, spoke to me in a completely rude and demeaning manner then hung up the phone when all I wanted to know is who to contact at the airport so I can direct them to my bag as I can see it on Find My app. | 1 |
Vueling | When I left my bag at checkin to go to purchase another carry-on bag I returned to abuse and physical intimidation by the checkin supervisor at Heathrow (Rob Alison). He instructed the other checkin staff to not allow me to check in until he had finished abusing me in front of them. Physical intimidation of customers crosses so many lines, legal, moral and professional. I only hope this company goes bust soon and this guy loses his job. | 1 |
Grupo IAG | When I made the booking, I reluctantly chose BA as they had the latest return flight on the Sunday of a weekend away.I found out from the airport website that my flight had been cancelled.No chance of getting hold of anyone at BA so I had to buy a new flight with EasyJet. After I had done that, BA offered me a Monday flight.When I went to claim compensation from BA, they said it was the weather that had affected flights. As theirs was the only flight cancelled that day, the arrogance of BA just adds to its poor reputation. | 1 |
Lufthansa | When I phoned Lufthansa to know my options over a flight going to a locked-down area due to the pandemic, I was offered a choice between rescheduling and a full refund. I chose the latter, but never received it.After a few weeks Lufthansa claimed it never offered a refund and refused to share the recording of the phone call, based on which they canceled my flight.Unbelievable experience. If impossible to avoid the company for your flights, make sure at least to protect against their lack of professionalism by recording phone calls with them and ask for written proof of any statement. | 1 |
Jet2.com | When I rang in to book flights with assistance, spent a long time being passed round to different departments. Staff at airport were fantastic in both directions. We had booked assistance for both flights. The lift to get off plane in Jersey was not working and the flight staff said I had the wrong code to get help down the ramp. Ground staff there brought a wheelchair up the ramp to get us off. Flights were on time, comfortable and staff were very efficient. Slight hiccup but will definitely fly with Jet2 again. | 5 |
Iberia | When I reached Bilbao Airport, there is no one queuing for check-in, so I could get my Iberia boarding pass within 1 minute. Passed the security in another 1 minute and took quite a while to find the lounge. The lounge is the only one in Bilbao airport, there was not much people when I arrived at 11am. Food choices are limited but quite a large variety or drinks and alcohol. When it was 40 min before departure, there was a long queue already. I could hardly find a sign showing queue for priority boarding. Eventually the IB staff just started boarding without inviting Business Class and OW Priority Members to get on board first. After airborne, a cold and small wrap was served with drinks. Passengers could enjoy a wide range of drinks including alcohol. Crews were nice and arrived Madrid in an hour. After 1.5 hour in Madrid Airport, I needed to go to the T4S for boarding my flight to London Heathrow. The queue in the immigration was terribly long and I was so rushed that it was only 10 min prior to my boarding. Priority boarding was given this time, and the A340 aircraft was incredible for short haul flight. Very soon after airborne, meals was served with 2 choices (Steak or Pasta). Drinks choices are up to long haul flights standard. They did drink run more than 5 times in this 2.5 hour journey. The seat was very good which could turn to a lie-flat bad. Entertainment is so-so with limited choices of movies. Crew were nice and helpful too. | 6 |
Turkish Airlines | When I reached Casablanca, I couldn’t find my luggage. So I went to the baggage department and asked them. They informed me that the luggage was still in Istanbul and it would arrived the next day. I called the next day to check my luggage but the staff said they didn’t have any information of the whereabouts of the luggage. This is very unacceptable. How it is possible that they couldn’t give me any information of the whereabouts of it. It took many phone calls to finally get any information that the luggage was arranged to be delivered to Casablanca the next day of my arrival flight but the airport staff couldn’t confirm it was received or not and this is already the fifth day from the day I lost my luggage. They are very unorganized and unhelpful. The system is full of flaws. No information, no updates, they couldn’t help with anything. They only thing they said, “we will call you once we receive the luggage and until then there is nothing we can doâ€. I am staying in Casablanca for only 6 days. It took many headaches because I am here in Casablanca for someone’s birthday as well for a family’s wedding. I had to run around to find clothes, make up, shoes. All the gifts and important things are in the luggage. I even got sick and my medicines are in the luggage. I am really not recommending Turkish Airlines. | 2 |
Vueling | When I read the negative reviews below I was really horrified to have booked British Airways operated by Vueling for a trip from Berlin to Florence and back. However it all came out to be wrong! Both flights were on time accompanied by friendly and caring staff in a clean and modern aircraft (Airbus 319) with no problems regarding the luggage etc. Ok there's little space between your knees and the seat in front of you - but hey what do you expect by booking a low cost carrier? I can do nothing but recommend this airline when you want to fly safe and cheap without extras! | 10 |
Pegasus Airlines | When I read the reviews after I was booked onto this airline I was afraid my holiday was doomed.I was told to book in at the airport and the gates would open 3 hours prior to departure when I arrived at the airport there was a young English guy directing people to the check in desks and I was checked in and bags dropped within 5 minutes.On the way back it took a little longer 25 minutes better than any other budget airline I know. The planes are all new and seem to have a little bit more leg room.The service is also very good but is a little expensive so eat and drink before you board. | 5 |
Wizz Air | When I recently flew with Wizzair, I had a mixed experience. The online booking went smoothly and I was happy that I was able to order the tickets online. However, on the day of the flight I had problems checking in online due to system problems and had to pay a high price on site. I tried to contact Wizzair customer service for help, but the phone call was expensive and customer service was busy. I ended up having to pay the amount at the checkout, which was an unpleasant experience. Overall, I was disappointed with Wizzair's customer service and hope that the airline will be able to improve customer services in the future. | 1 |
Vueling | When I took the airplane to Barcelona there was no problem with my suitcase. But from Barcelona to Amsterdam the suitcase had to go in the luggage compartment and that costed me 40,- extra. Offcourse I told the woman at the gate that the suitcase was not a problem on my way to Barcelona. Than she told me "You can pay 40,- our stay on the airfield". I will never go again with Vueling, so mutch disrespect to customers is unknown. | 1 |
Jet2.com | When I travel I have to have assistance due to reduced mobility, I am very pleased to say the staff at Stansted & Jet2 flight attendants are the very best… I can't praise them enough | 5 |
Grupo AirFrance-KLM | When I travel to Asia (quite a lot) my first preference is always KLM / Air France. In general, I have always had a great experience. The online booking system is easy and no complaints there. On board, staff are friendly and helpful and again, no problems there.My only complaint would be the "Flying Blue" program. I can't access my account for the last three or four years and no matter what I do, I can't seem to get any assistance. When I try to retrieve my password, it produces a "clue" that means nothing to me and it's not one I entered.It is so frustrating!!!! | 4 |
Turkish Airlines | When I traveled from Düsseldorf to Ankara with Anadolujet, my suitcase arrived broken. I filed a damage report at the airport. Even though I have sent e-mails many times and submitted all the documents requested through the THY Baggage Services portal, along with photographs showing the damage, I have not received any response for 3 months. I see on the THY Baggage services portal that my file has been transferred to the compensation unit, but I cannot receive any response. | 2 |
EasyJet | When I tried to change my flight, "confirm" button wasn't working. chatted to support for an hour, but they kept asking irrelevant questions and eventually ghosted me. | 1 |
Grupo IAG | When I tried to check in online, I was offered an upgrade to premium economy for just under £300. I decided to take it, but then the website wouldn't allow me to choose seats or to check in. I phoned BA and was happy that the call was picked up quickly, but I was then told that because I had changed my booking, I had to check in at the airport. So we turned up three hours before the flight, only to be told that our two adjacent aisle seats in economy had been switched to the middle seats in a row of four in premium. The check-in agent was helpful but couldn't fix and suggested we try the BA desk airside. That desk was understaffed but when we did reach the front of the line, we were told to try at the boarding gate. At the gate, we finally managed to get one aisle seat and one window, not sitting together. After going through that, the flight was surprisingly good, with decent food and very good service. We flew back economy, which wasn't too bad either. The flight attendants were friendly and enthusiastic, and Emma and Daniel, who looked after us, could not have been better. I've obviously learned my lesson about late BA upgrades, but everything else was good. | 6 |
Grupo IAG | When I tried to check in, they required a certificate of insurance for Covid travel, but I did not have it, I tried for over 2 hours to get it issued, but my bank (where I had the travel insurance) the department that could issue the certificate was closed, it was 18:30. After a very long time, I got a cover letter which the bank sent to me, but then to be told I had missed the check in by 2 minutes. They would not let me board, and I missed the flight. So I contacted BA, and tried to rebook another departure flight, only to be told that because I missed my departing flight, my return flight had automatically been cancelled and this was BA policy. So then they worked out a new price to book the flights, but now the price was £3500. I originally paid £1500 for the flights. I then did a search on Google and found flights for £1100, flying out with Air Mauritius and returning with BA on the same flight I was originally supposed to return on. Unfortunately BA had made me miss 2 days of my holiday, I searched for over an hour but could not find anywhere on BA site that I needed the Insurance document. When I checked in for the Mauritius airways flight, they did not ask for the insurance document, and I had a lovely flight with no issues. Every time I fly with BA, I have a bad experience and I promise I will never fly with them again. | 1 |
Ryanair | When I tried to check-in online, the field "document number" was grayed out and thus I couldn't check-in. Of course, they made me pay 55€ at the counter just for getting the boarding pass. Unacceptable, and no one answers the phone. | 1 |
Ryanair | When I use Ryanair now I am fully aware that I must pay heavily for hold baggage, seats and priority boarding. I am aware that I need to check in online and am able to check in for my return flight at the same time. I have had no trouble with timing, arrival and departures on time. Staff have always been pleasant and helpful.Basically we get on at the back, sit next to the bogs, ignore the staff and don't make any purchases of any kind whilst on the plane. Those who have difficulty not checking in on a laptop before they leave home are either thick or stupid or both. The baggage charges are clear, one small hand baggage or a cheap flight or upgrade to hold baggage, two carry ons and priority boarding. Your choice. By the way, I don't like Ryanair, they're a means to an end. Simples. | 3 |
EasyJet | When I was able to 'speak' with someone, they were able to do what was needed fairly easily. But it would have been great to be able to have carried out the process without this. It took a lot of searching on the website to find the details that we needed just to do a straightforward cancellation with someone by webchat. | 3 |
Vueling | When I was about to do the Check-in there were no free random seats available. The only available seats were the ones I had to pay for. So I had to pay 17 euros (the cheapest one) in order to be able to do the check-in and get a boarding pass. This is a fraud since when you buy the ticket they say that you can have a random seat for free. They don't know what to do so as to get extra money at the expense of clients. | 2 |
Eurowings | When I was on my way to board the Eurowings gate at Zurich airport to fly to Duesseldorf, Eurowings employee Marc Mischler stopped me for over 30 minutes. He told me to wait on the side. After all the other passengers boarded, he demanded that I pay a penalty of 70 euros for my hand luggage - a normal sized backpack. I received an email from Eurowings before the flight, claiming that hand luggage is allowed at no extra cost: "Dear passenger, your Eurowings flight is heavily booked today. To help us depart on time, please hand in your hand luggage at the check-in counter! This service is free of charge for you." Confused, I was trying to show this to Marc, but he threatened that I would miss my flight and he would call the police if I try to argue with him any more. He did not even allow me to throw my items away. Instead, he demanded that I pay the penalty. I asked for his name, but he refused to give until I stated that it is my right to have it. Immediately after I wrote down his name, he threatened me once more about filing a complaint against me.I then witnessed Marc do the same others who were the same race as me, pulling them to the side while allowing the other passengers board easily. The people who were stopped by Marc and forced to pay a false penalty to board the flight as well. This is a very clear form of discrimination and racism. I am extremely disappointed that we were treated like this. This unethical treatment by Marc Mischler is unacceptable and not what I expected when choosing to fly with Eurowings. | 1 |
Wizz Air | When I was preparing our trip to the UAE, I read a lot of reviews about wizz air. Unfortunately, there are no other low-cost airlines flying from Yerevan (at least, other flights are much more expensive). I hated Wizz Air in advance, and expected worse. I have installed wizz mobile app, and I couldn't check in - I was getting error "Something went wrong". But I successfully checked in on the wizz site. I checked in one person for free, got the free random place, and I checked second person (my wife), purchased next to my place for 11 euro. This way you can have places near not for twice price. We traveled with 1 year child. We got 3 cabin baggage places 40x30x20 up to 10kg each included, plus stroller for free. I have to say that was enough for us. We printed "boarding cards" (not boarding passes!) because airline can take money if you don't have them. The experience starting from the airport was fine. Good people, good service. Comfortable plane. Food is not included in the ticket. Definitely not the worst low cost. | 5 |
Jet2.com | When I've booked with Jet2 you were always given 22kgThis booking big bold 22kg I never read the small print, so I think it's a little misleading by jet2, plus now you don't give 10kg automatically you have to now add this at the booking, again misleading by jet2Flights were all good, airhost on the way out is in the wrong job, she was pretty grumpy towards the customers, I seen this a few times and my friends mentioned it who were sitting at the front of the plane. | 2 |
Grupo AirFrance-KLM | When a client gets a Standby ticket and he is then advised to the the check-in at the airport ,which he does at the machine, he should get a big warning (ideal in red and capital letters) that the ticket is still Standby and he should reach to a KLM employee to get more information about this. Most of the people don't know about the concept of the Standby ticket so they should be informed properly, especially about the fact that they will be put on the next available flight and get a refund of 250€. For me it was a very irritating experience because I bought the ticket 3 months prior to the flight and got told only at the embarking that I am not allowed to go on the plane and what are the next steps. That is not the way it should be done. | 2 |
Grupo AirFrance-KLM | When a company clearly tells us on its website that complaint management takes many weeks, it has shown us how much interest it has in our problems... ZERO!!And he always shows it!!! | 1 |
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