Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | When a flight is delayed, the staff at the airport advise passengers to take alternative transport or to pay for hotels at the passengers' own expense. The staff tell the passengers to keep their receipts and that they will be reimbursed by EasyJet after the event.It's then impossible to obtain a reimbursement - the head office then says that the airport staff didn't advise passengers to do things at their own expense (which is a lie) or that the airport staff were not authorised to tell passengers to incur expenses.Avoid! | 1 |
Norwegian | When a flight of Norwegian is cancelled, they will strand you at the airport and send text messages apologizing there's no chance for replacing flights nor accommodation. And where's my luggage? No idea, that's not their business apparently. | 1 |
Vueling | When adding 1 cabin bag on a purchase for a two person flight, the app forces you to purchase 2, no way to purchase 1 per passenger via the app, instead after doing research it turns out you have to call Vueling phone support and add it by speaking to someone. Which takes a long time as most options connect you to a bot. Additionally they tell you that the price on phone can vary meaning its more expensive and additionally they give you option of doing at airport when checking in which additionally ads on more fees. Basically a scam that makes even Ryan Air look like an ONG. | 1 |
Vueling | When adding cabin bags to a booking, it's literally not possible to add a bag for only one passenger. The only option is to include it for every passenger on the booking. There is no option to deselect a passenger. Same behaviour via both app and web app This is utterly scumbag behaviour. It's a scam. | 1 |
EasyJet | When asking about conflicting information on the website and booking pages regarding the documentation that EasyJet would accept for someone to fly domestically in the UK, the only information I was constantly given was to to contact my local embassy. | 1 |
Lufthansa | When at the check-in counter in Mumbai airport, I took a small knife out of my jeans pocket to put it in my checked bag because I know very well it's not allowed in the cabin. The Lufthansa agent at the desk saw it and told me it's not allowed in the checked bag and seized it! I vigorously protested -of no avail- because I know the rules. I had no choice but to proceed to boarding. There I complained to agents at the counter. They right away agreed that my knife was taken from me against the rules. I asked for the knife to be sent by post to my address but they refused. I asked them to have the check-in agent come for apologies but nothing happened.I complained by email to the customer service but it's a total joke. Their answers were so absurd and irrelevant that I seriously suspect it's an A.I.! | 1 |
Vueling | When boarding in Sicily with my son, some people were told to have their hand luggage checked in as there was no storage left. This seemed to be randomly done as a family just in front of us was allowed to pass with two trollies, just as ours, although people in front of them already were stopped. As we were already 30 mins late, things were done in a chaotic way and they labeled my luggage in a different way as my son's. When I was telling them (communications if any was completely in Spanish!) they just kept telling me to get on the plane. I refused until the two pieces of luggage were labelled equally. At that point I already started to get convinced this wasn't going to be a happy ending. Taking the transit flight in Rome to Amsterdam was another disaster as for some unexplained reason, we had to wait in line for another 90 mins. When we landed in Amsterdam, my 14 year old son put his phone on while taxiing to the gate. The steward shouted very rude at him to put it off (of course he was right, but no reason to shout to a kid who obviously wasn't aware he was doing something wrong). End of story, waiting at home for our luggage. This was once and never again. | 1 |
Lufthansa | When boarding the plane our 11-year-old son got notification to take a new seat away from us despite the upgrade that we had paid for. Crew told us that this was unprecedented and that we should have no trouble getting our money back. Requested refund more than a month ago, but haven't heard back from the company despite multiple inquiries. | 1 |
Norwegian | When booking Norwegian you expect a certain standard - especially since their advertising is travel with a new fleet. On our latest flight to Nice the plane was replaced by a charter both ways - these were the oldest, most run down and dirty planes I have ever been on. I have only now heard that flights I am taking to Bordeaux in 3 weeks are ALSO chartered - given that I would NEVER book a charter flight I find this very misleading and unprofessional. | 1 |
Ryanair | When booking a flight ro Faro, I was offered car hire at a very reasonable rate, plus the optional of taking out extended insurance. The insurance details suggested that the policy would cover all requirements. I then found out that I had to take out further basic CWD cover with the car rental company. The so called basic cover cost about £120 (depending upon exchange rates and charges for foreign transactions). Should have used my usual car hire company. As other reviews have stated, this is a scam by Ryanair, who accept no responsibility. | 1 |
EasyJet | When booking a return it's very easy to accidentally book to a different airport. This has meant two hotel bookings and a train to return to Gatwick from Luton. I believe this is deliberate design by easyJet. I also wanted to change my snowboard to a heavier snowboard bag and the solution I was given was to pay yet another 45 pounds each flight for the extra weight rather than the extra weight. I won't be flying easy jet again. It's a shameful service and your now just as bad as Ryan air. It's shamefull | 1 |
Vueling | When booking additional baggage their system stated that there was an error and that I had not been charged. I then had to book it using a different card which I did. They have now taken both payments and are refusing to refund the first. | 1 |
Ryanair | When booking flight on mobile app on 11/4/22, after submitting PayPal payment the screen reported an error. I repeated the transaction and again had same error. No flights were booked and my PayPal app showed two payments for £739 as pending. I contacted Ryanair and was told twice that as no flights were booked, Ryanair would not take payments. Two days later, two payments for £739 were taken from my bank account. I emailed them (for tracking purposes) and have repeated this twice but all I've had from them is an automated reference number.  £1478 is a huge amount of money to me and I have bills to pay. Disgraceful customer service. Refund me please! Now! | 1 |
EasyJet | When booking flights your website displayed pricing and we attempted to book. Encountered error on both App and laptop. Contact customer service who went through booking operation. Pricing was 10% higher than on the website but they said "our price is final price". Now checking website and pricing for only the flights I selected has gone up! No other flights impacted. | 1 |
SAS | When booking flights, the booking did not appear to go through due to technical error on the website. There was no booking confirmation. So I attempted the booking again, which was successful. Later on, saw on my AMEX account, that 2 bookings had been charged. I called SAS, after being in the queue for 2 hours and 40 minutes, the agent said there was no way that they could fully compensate me for the second ticket, even though it was their IT system that was at fault.Book with SAS at your own risk. Be aware that their customer service takes hours to get in contact with and to quote them, they can "literally do nothing to help". My definition of thieves. Profiting off of dysfunctional IT systems.This is not behavior I would expect from an established and supposedly reputable airline. | 1 |
EasyJet | When booking my flight to Iceland for my honeymoon I booked my new wife and I seats with extra leg room. They came with an allowance for a "large cabin bag" and said as much in the app.On getting to the gate and preparing to board, the lady at the gate asked to see our boarding passes and said that as we didn't have"speedy boarding" we had to pay £48 in order to bring the bags aboard as they were "large cabin bags" and too big to go under the seat. I politely explained that I'd already paid for them and that it said it somewhere in the app. But the queue was building up behind me and in my haste I couldn't find it and agreed to pay, figuring I'd screenshot it later and get a refund.On the return flight I had the screen shot ready and managed to get aboard without be stung twice, despite the gate staffs attempts.When we got home I fired off a polite email with screen shots showing the baggage allowance but in reply EasyJet said "Please be assured our airport staff is well trained and qualified to identify the bags and have charged you correctly."I've checked our bags and they are well within the limits of "large baggage", I've checked our seats and they were definitely seats with extra leg room, and I've checked my screen shots and we were definitely allowed large cabin bags.All in all it should be a cut and dried case of easyJet admitting their mistake and refunding me, but they simply won't.Basically they shake down passagers at the gate for extra money and if, in your stress, you pay, they won't refund you. I'm going to pursue a charge back on my credit card but I think they bank on most people not bothering.They're basically modern day highwaymen with wings.Avoid. | 1 |
Turkish Airlines | When booking my flight, I originally had a 4 hour layover, but Turkish Airlines asked if I wanted to extend my layover to 20 hours and participate in the Istanbul Stopover program, where they provide free hotels to travellers with layovers over 12 hours. Over a month before traveling, I sent in the request for the stopover (which only needed to be submitted 72 hours before departure). I was sent a hotel voucher for the wrong date and name, so I emailed back to correct it. The Turkish team did not respond to my 5 emails over the course of a month to correct it. When I got to my layover in Istanbul, I assumed that if I explained this and showed the emails, I could get a hotel or some compensation. Their reason for not allowing my stopover was that there was another flight from Athens to Istanbul the next day that I could have taken and had a four hour layover. I called customer service who made me submit an urgent ticket that would be resolved within a few hours. My ticket was not resolved and I had to sit in the airport with no apology or compensation. | 1 |
Jet2.com | When booking the flight it was straight forward a d our flight both ways was on time.e with friendly cabin crew | 5 |
Turkish Airlines | When booking the flight on Booking.com 47 days before the flight I ordered the vegetarian meal. The airline forgot my order and the cabin crew tried blameshifting it to me by claiming I ordered it too late instead of looking for solutions. The customer service is unhelpful and I will be without meal on my return flight again. | 1 |
Grupo AirFrance-KLM | When booking the flight they offer you several options. Standard or Flex, I booked flex because of possible changes in the flight plan. Ended up having to cancel one of the tickets. It's been a month since I cancelled the ticket through their system and still no confirmation that they will send me my money back. Any other shop or service nowadays transfers back the money within days, no problem whatsoever! They keep telling me that the request (which isn't a request, but simply making use of the option that they offered me in the first place) needs to be handled in person and that they are very busy. Rubish, you are selling me something with an additional option and now you are saying that you can't do the thing you've sold me? One week delay is understandable but this makes no sense and is pure theft. Trying to make as much interest on the money that they owe me before handing it back. Disgraceful. | 1 |
Jet2.com | When booking we had to £29.50 each one way to guarantee myself and my wife were able to sit together. The only seats available with 2 together were either the front row or the 2 emergency exit rows midway down the plane, all of which were completely empty and all priced at £29.50. This tells you that none of your customers are happy to pay this price. It is completely over the top to asked to pay almost an extra £60 one way to sit together. Very disappointed in Jet2 who advertise "friendly low fares" | 3 |
Ryanair | When booking with Ryanair they offered me protection plus insurance protection through their "partner" Xcover. I had to cancel my flight due to Covid and Xcover refused my claim despite their policy saying they covered illness. Xcover have no way of disputing the refused claim, so I called Ryanair. They wanted nothing to do with the insurance & when I asked to speak to someone in charge, they refused and put the phone down. Had I known that their partner Xcover were going to refuse the claim, I would have rebooked a different date with Ryanair. By the time Xcover had refused the claim, it was past the depature date, and Ryanair refused to rebook | 1 |
Grupo AirFrance-KLM | When buying tickets Istanbul to Cancun via Paris there was a warning about the documents to enter Mexico. In fact, they were not allowed on board, because there was no transit visa. How was I supposed to find out about this? in the end, the money was not returned, no other options were offered, I had to fly with another airline. I understand that this is a problem of the government, and not the airline, but why did I find out about this only when checking in?! | 2 |
Wizz Air | When buying tickets the system tells you that hand luggage is included. But at check inn they tell you that this is only a super small backpack. And you have to pay an additional €65 for a NORMAL SIZE hand luggage.Garbage company. Stay away | 1 |
Lufthansa | When called customer service was told 2 days before trip that my confirmed reservation had changed from STL-Frankfurt round trip to Frankfurt -STL round trip. This was after 4 dropped calls. They charged $700 for my spouse and myself to correct their error. Despite multiple emails, they have not responded other than canned emails requesting patience. If you must fly them, avoid any questions to customer service which appears to be an outsourced travel agency, for profit. We were foolish enough to be trying to ascertain cost of upgraded legroom seat, but had a really expert shakedown. On the good side, ground and flight staff great | 3 |
Lufthansa | When calling Lufthansa Service Center to confirm carriage of ski equipment I was told that the price for ski bag would be $130/one way. At the airport, check in agent insisted that the price is $230 one way and that the Service Agent on the phone was not correct. At that point I had no choice (could not just leave my skis at the airport) and opted to upgrade my flight for $400 but the ski bag had no additional charge (free). I find this to be very poor on Lufthansa part since their agent on the phone quoted the wrong price. At the same time the check in agent at O'Hare displayed unprofessional behavior refusing to address this issue. The flight itself in their Premium Economy was below average product. No priority boarding or check in, poor service from cabin crew and my food was below standard of what is a 5 star airline. | 3 |
Grupo IAG | When changing this flight from its original booking I had a problem with the price of the rebooked flight. Their advertising states no change fees. This was not true. I decided to call customer service to resolve the issue. After waiting on hold for 3 hours I gave up and went the chat bot route. Really slow and after 6 hours of basically giving them my details, PNR etc I got a message to call customer service again - after a couple of hours on hold I managed to speak to the agent and explained my issue. He was no help and when I said I wasn’t happy with his answer which was the opposite of their website info, he hung up. On the flight they ran out of meals. When I suggested they get me something from business class the answer was a flat no. I will never use Aer Lingus again for any route out of Dublin where I live and will use alternative airlines. Aer Lingus has fallen a long long way and has all the characteristics of the very worst budget airlines. A real shame for a once great airline! | 1 |
Ryanair | When checked in they gave me different row seats to my daughter (12years old)she have to seat with the strangers because I didn't pay extra to choose seats out of order they are very greedy..... | 3 |
Ryanair | When checking in I had paid for 1 x luggage and had two extra bags. I asked the check in person if the other two bags would be be allowed online and she said sure no problem. As I was getting assistance with wheel chair to the plane. The lady who was helping me said that the two bags may be a problem (will need to pay more) and she said I should double check. So we went back to the same lady and asked again. This time she said that it would not be okay and we would have to pay 25€. I reminded her what she said last time about the two bags being okay to bring onboard, but she denied saying that and then started to argue with me. I stoped talking to her as she was very rude and condescending. She then kicked me out the line and said I need to stand in another if I need help. Eventually I spoke with another Ryanair lady who was very kind and explained what had happened. And helped me with a free priority ticket to make up for the bad experience. At the end it worked out. I just wish there was consistency in the staff and that the staff would treat us like customers and not cattle. | 1 |
Lufthansa | When checking in at LHR we were informed of a 1 hour delay to departure, which would likely have meant missing our connection to Singapore (1 hour 25 minutes). Without prompting, the check in agent suggested they rebooked us on a Singapore Airlines flight direct to Singapore. They checked that the Singapore airlines flight had availability and took us to the sales desk to get us rebooked. As a result, I am writing this review from the lounge in Singapore while anticipating an on time arrival in Phnom Penh. Without the Lufthansa check in staff’s thinking, it is likely I would be boarding a plane in Frankfurt around now and reaching Phnom Penh a day late. | 10 |
Ryanair | When checking in with Ryanair my partner and I (who were on the same booking) were seated apart.......apart....during a global pandemic. We were both positioned in the up front more expensive seats, I changed my seat to be next to my partner at cost obviously!! On our return journey the same again, seated apart......apart.....during a global pandemic. This time we were placed in the cheaper seats however neither of our seats had any seats either side of them spare so I then had to move both of us to any other available seats so that we could sit together, what would you know, only the more expensive seats were available so again, more money!! Even more infuriating when you get on the plane and it is less than half full!! Ryanair, why do you seat people on the same booking separately, it is outrageous at any time but during this pandemic......I can`t believe you would do that just to make MORE money.......give us a break, we are all suffering but at the same time we are trying to help the economy, Ryanair should be pleased that we are still travelling with them during these times, we should not be punished!! I will NEVER EVER EVER use Ryanair again!!! | 1 |
Vueling | When checking in, there is no option to continue without choosing seats for extra fees. How is that? You already sold me a ticket, why I have to pay 30% extra to have a seat in the plane? I won't ever flight with Vueling again | 1 |
Ryanair | When checking in, they sat my young daughter on her own, and made us pay to change this. They appear to have no morals.Flying during the pandemic, they seemed to make no effort in making passengers wear masks, and then come the end of the flight it was the normal free for all to exit the plane, rather than a sensible row-by-row approach. Or, how about letting young kids off first? It's like a rugby match at the end.On the plus side, they managed to get us to where we wanted to go for not much money. If you're hoping for anything beyond this, good luck. | 1 |
Ryanair | When coming back from Ireland to Manchester on the 16th of February at 12.30pm , we had been approached by krystina from Ryanair when queuing to board the plane, she had a lot of attitude and rude mannerism tutting when looking at our bags and made our whole family follow her to the desk. Once we reached the desk, she gathered all her colleges around us and was showing them our bag making a show- we had paid extra for the baggage before hand but they were not letting us explain and kept talking over us, this is the same bag which was completely fine coming into Ireland from Manchester. She was being very rude when telling us to put the bag in the checker, it fit in perfect height but stuck out ever so slightly, she was huffing and puffing, without advising us on what the next steps would be but instead kept calling her colleges over and making a scene. It was extremely unprofessional and we felt intimidated. I had asked what the next step was, she just said I need your card for extra payment, no figure explained but after giving it I asked if I could have her name as I would like to make a formal complaint, then a lot of the staff at the desk started hiding there badges saying they don't need to provide it, again very unprofessional, they all kept coming up to us saying things like " well Manchester didn't do there job right" "we don't have to give you anything", felt very intimidating and embarrassing. After I had mentioned I would be putting in a complaint I seen a change in behaviour. I will not be flying Ryanair again, it was a horrible experience. The staff at that desk were very rude and had a gang up mentality. They had no good will gesture and could see I also had a little baby I was struggling with. Awful awful service, Ryanair should train staff on customer service not just procedure- like krystyna who said "I'm doing my job, I don't care if you complain". I understand it's a cheap flight but have a little professionalism. | 1 |
EasyJet | When contacting easyJet I had so much help I'm so pleased and happy with the outcome they are so understanding and I sorted everything that I was stressing about very very good | 5 |
Norwegian | When customers pay you for a flying experience aboard the Dreamliner that is what we expect to receive. Instead they switched everyone onto an ancient TV-less smaller non-direct flight due to the Dreamliner being "unavailable". I'm sorry to inform you however that when a plane is not booked enough and you don't want to waste money you can't just say that the original plane is no longer available. What you do is suck up the losses like a real company and fulfil customers' orders at a loss. Due to this unfair decision passengers had their direct flight aboard the Dreamliner changed into a 2.5 hour flight to Iceland a 1 hour refuel where everyone was stuck onboard and then an 8.5 hour flight to Oakland. Because of your decision to change your passengers to a smaller plane not capable of making the entire trip from Norway to Oakland without a refuel you wasted about 4 hours of our time. Flight DY7063. It seems as if the downgrading of the plane is a common occurrence for this airline so I highly do not recommend traveling with them. | 1 |
Grupo IAG | When did BA become our worst airline..from poor customer service to delayed flights..missing and broken cases and avios being a scam BA are shocking. | 1 |
Grupo IAG | When did British Airways cabin crew become so scruffy? I've just flown back from Malta and I was struck by how little care the cabin crew had taken with their appearance. They were friendly enough and quite professional in their manner but their personal appearance left a lot to be desired. And I don't mean just one of them, I mean most of them. Untidy, greasy looking hair up top, crumpled uniforms and cheap, worn shoes. The cleanliness of the plane wasn't much better either. I know they need to do fast turnarounds but don't they have time to hoover the carpet? There were peanut shells & sweet wrappers littered all round the floor of the seat in front of me. I remember a time when staff of the World's Favourite Airline were exceedingly smart and crisply presented and the company took pride in it's image. As the nation's flag carrier BA staff are the face of the UK around the world. They have always been my first choice airline but I'm really beginning to wonder why I'm prepared to pay a premium to support a company which is clearly losing its way. | 2 |
Grupo IAG | When did British airways become a budget airline. The food the space the inflight entertainment all poor this made the 7 hour flight feel like 10 hours the only saving grace were the staff trying there hardest to keep customers happy | 1 |
Vueling | When directed to a family check-in line by an attendant, an attendant (by the name of Carmen) had repetitively denied our check-in process because the children in our family were above the age of 5, and had contradicted our claims that we were sent here by another attendant by telling us that we were lying/SHE didn't believe us. She eventually checked in our luggage after a commotion started to form at the counter, however no apology was given. | 1 |
Wizz Air | When doing the online check-in for my family of 5 people, I was forced to give email addresses and phone numbers of each of the passengers, although on the same page they said it is NOT mandatory to give these details, but the page wouldn't allow me to proceed unless I gave the details. I tried using my contact details for all passengers but they didn't accept any repetitions. Apart from that, they separated each one of the passengers in my booking, including my brother who is a minor, yes, they put a minor alone in a row. The flight was not full as there were plenty of seats to choose if I wanted to pay for them, so they did it on purpose and with bad intentions. I don't mind sitting apart from my relatives, but to put a minor alone is completely outrageous. Ridiculous service and it's the last time I fly with this company. | 1 |
EasyJet | When eventually I got through on the chat Aya was very good and sorted out the flight changes very efficiently | 5 |
Ryanair | When everything goes to plan they are a good experience however last night flying Leeds to Malaga we were unable to land in Malaga due to weather so got diverted to Alicante. We were informed we would be getting coaches back to Malaga and to collect our bags and then get the coach, once we had Managed to find our bags and couldn't find anyone from Ryanair to direct us to where we were meant to go, we were eventually informed that there were no coaches and never had been and that and we would have to make our own way to Malaga - a 5.5 hour drive after 11pm at night, thankfully we had enough to hire a car at the airport but some were not so lucky.So thanks Ryanair for not keeping to your policy of making sure they will get you to your destination and just abandoning us in a random airport in Spain 300 miles from where we were meant to be | 1 |
Grupo AirFrance-KLM | When everything goes wrong.Our KLM tickets also included train tickets with Thalys from Brussels to Amsterdam. We went 3times to their KLM counter to pick up our train tickets but they were not able to give them to us (we were too early, their system wasn't working..) As we couldn't wait any longer because the train was leaving we insisted on their respond and it was - We don't have your tickets because the train is fully booked. So KLM overbooked train tickets, the customer service was useless just ignoring us and just waiting us to leave. We were forced to buy train tickets on our own expense of course because we didn't want to miss our flight because someone else from KLM family used our tickets. I am not going to describe the catastrophic situation at Amsterdam airport, waiting times, lost baggage...And you can guess what - when we claimed refund we were told there is nothing they can do because according to their system we used our tickets.KLM is a joke, never ever again. | 1 |
Ryanair | When everything works well for Ryanair it is a decent enough means of getting from A to B for a reasonable price (it is never quite as good a price as you think it will be though...). Basic certainly, but reasonably efficient.It is how this company reacts when things go wrong that shows their true level of customer service. Seven hour delay leaving Rhodes due to radar problems. Other airlines managed to sort things out within 2-3 hours - some came in via Bulgaria - but not Ryanair.The Ryanair plane heading out to Rhodes stayed in Liverpool for seven hours - perhaps to reduce the risk of an extra landing fee?For the first five hours there was no communication whatsoever from Ryanair. When they finally were forced to provide food and drink vouchers (a legal requirement after a set number of hours) we were provided with a 5 Euro voucher but it could only be exchanged for a bottle of water and a stale cheese and ham or cheese and salami roll! It could not be used to purchase a cup of coffee or a bar of chocolate....We were finally told that the flight would leave at 18:30 but, of course, it did not actually leave Rhodes until 20:00.Ryanair - the airline of last resort | 1 |
EasyJet | When flights are delayed, response from the support team is not good. When flight delayed by more than 5hrs, it will disrupt the following plans especially during the New year time. And website has not provided any cancellation option, booker has to chat with customer team and solve the issue. | 2 |
Jet2.com | When flying intra Europe there is not much to review abot the services in the air, nowadays not so much difference anymore. More important is the difference on the ground. Let me tell you my experience with IB Express. Check in Sevilla: 5 IB counters open, 2 for eco class to MAD, 1 for biz class to MAD, to for other flights. Long queue on eco class while staff in other counters have not helped me out. It took me longer than the flight to get checked in even though I had done online check in, but no special counter for that. Transfer Madrid: There have been two boarding gates beside each other, both have been used for two different flights which depart at the same time. It was not clear for what flight the announcements have been, also the English has been very bad and was not really understandable. Hamburg: Luggage did not make it to Hamburg. The counter for filing the problem was not staffed till one hour after landing. Then two staff appear and when seeing around 10 people queuing there one said "Everyday same problem". Wow!! There have been 10 people waiting, one staff left and let the other one doing the work, it took him 10 minutes per person to file the claims. Fortunately I was number 3 in the queue so I was able to leave the airport 2 hours after landing. Absolutely unacceptable customer service and the reaction of the staff clearly shows that situation seems to be normal and not an exception. One airline more on my blacklist. | 1 |
Grupo IAG | When flying with British airways in October flight got delayed causing us to miss our next BA flight. Submitted a compensation claim a couple of days later and still has not been resolved. Terrible A.I that does not resolve anything and cannot get any answers when do talk to people | 1 |
Ryanair | When flying with ryanair I always have the same backpack, today 10/01/2024 for Faro flight FR7030 06:25 a very rude supervisor (lady) made me pay 47€ for my backpack! | 1 |
EasyJet | When going to make payment within chat I always automatically left the chat and couldn't go back. Had to restart many times and it was very annoying…. | 1 |
EasyJet | When got thru to CSA (a human) she promptly & efficiently answered the questions, provided accurate info & completed the query to 100% satisfaction | 5 |
Jet2.com | When human beings are there to see you through help with boarding passes etc. life is so much better. Faro was a better experience than LBA which was more automated | 5 |
Ryanair | When i come from brussel, they charged 55 euros for not checkin online fee. When i asked why, she told me i should have checked in 2 hours before boarding. I asked the lady why? She said company needs to pay her salary and no reason. When i come back from dublin, they charged 45 euro for back pack in which from brussel to dublin same company did not say anything for the same backpack. I guarantee that no other passagers at the same flight would be able to fit their hand baggage that asked me to do so. Very bad company deserves zero star and will never give my penny to them in future. I wanted to donate them extra 45 euros in dublin but they did not want it. They apparently, the company needs money but they do not accept donation. Let us start donation campaign all together so they do not stress their customers in future. | 1 |
Vueling | When i tjek ind the most computers dont work to check inn. And when i tock my bag to check inn he say no to heavy then i stod and Waite for 1 1/2 hour and almost dont get on the plane. My bag dont need ekstra tikket she told me. There is absolut no service and angry people on work i no goo.On my flight to Barcalona af child crying 3 ours on the plane, no help for the parents. I dont like the bad service Vueling have.No more Vueling flying for me.From Aalborg to Barcalona 3 late. | 1 |
Turkish Airlines | When i was buying a ticket they proposed a free seat, but then they changed it without any notice to much worse seat and told me that's because i didn't pay for it. | 1 |
Ryanair | When i was flying to Madrid my flight got delayed by 2 hours but then I got charged £50 or £60 | 1 |
Lufthansa | When it comes to Lufthansa (LH) customer service it is almost non-existant. I had an issue with having to pay for additional baggage at check-in at Frankfurt airport when I had already paid for the baggage at the time of originally booking our flights. Due to LH cancelling our original flight and putting us on a later flight, the originally booked baggage we had already paid for was cancelled. The LH check-in agent made us pay for baggage again, even though I showed him the receipt for our original baggage purchase. He also advised us to request a refund after travel.The main issue is with the LH process of requesting a refund for the additional baggage via the online 'Feedback' process. While the online process seems easy enough, it appears that nobody is actually monitoring these refund requests.My original refund request on 17th May 2024 resulted in an automated email turning up in my Inbox with a reference ID number and advice that I would be contacted within a few days to resolve the issue. Two weeks later and having receiving no further contact from LH, I rang the LH helpline, quoted the ID Number and asked for an update on the request. I was advised that other than being registered, there was no other status. I was then instructed to escallate the issue by raising another online follow-up 'Feedback' request and quoting the ID number from the first request.Come the 10th June 2024 and still no contact from LH, I went through the same routine of talking to a LH customer services agent, still no progress and was advised yet again to escallate the issue via the online Feedback process, which I did. Three weeks later and still no contact from LH. This time when talking to the LH customer services agent I asked if there was an email address or another phone number that I could call to escallate this issue via a formal complaint. I was advised that no such complaint channel existed and that I could only do it via the online 'Feedback' system.So after two frustrating months' of not getting any follow-up contact on my refund request, I am none the wiser.It appears that LH have a poor policy of ignoring customers once they have their money. I doubt I will ever fly with them again, they don't deserve my business and I would warn others out there to reconsider using them as well. | 1 |
Jet2.com | When it comes to holiday flights, can't go wrong with Jet2. Reliable flights, friendly staff, reasonably comfortable seats and leg room | 5 |
Grupo AirFrance-KLM | When it good, it's good. But if you have any sort of issue with your KLM flight is like dealing with some low cost airline.Their customer support agents can't help you with anything, I'm not even sure why they are still employed and why they are willing to put themselves through it.I got refunds rejected with no details, just "because it does not meet the criteria listed on the website" with no additional details. They have an army working at Schiphol, but only a handful of agents at the customer support desk that would have to help hundreds of travellers in case of any issues.Their in-flight services are also just a tad above low cost.KLM just gives you the vibe of a has-been airline. Complacent employees, complex services, and they have the attitude they make you a favor by taking your business. | 1 |
Ryanair | When it started up we used it often five times a year. When a few years ago its nasty little tariff scams became too unpleasant we used it less. That was when we discovered we were at real risk of not being able to get checked in at all either. There was deliberately no-one to help you when faced with impossibility, which on each occasion was due to their systematic error or plain inadequacy. That and their public pronouncements show they arrogantly despise us as annoyances, preventing them from greater profits. I SWORE I WOULD NEVER USE THEM AGAIN. Unfortunately a family member gift was a booking with them. It took me 13 hours to get checked in and although permitted to check in for the return at our hotel, we nearly could not get through the airport. Now everyone knows we will not have this reoccur. NO-ONE IN MY FAMILY WILL EVER USE THEM AGAIN EVER AND WE TELL EVERYONE WE KNOW HOW CONTEMPTIBLE THEY ARE. | 1 |
EasyJet | When lastminute.com failed to fulfil a flight booking at short notice, I was able to book a flight on the spot using my phone, whilst the representatives from Easyjet couldn't have been more helpful and courteous. | 5 |
Grupo AirFrance-KLM | When lockdown started I had flights cancelled by Air France and Easy Jet. Easy Jet gave me a full cash refund within 3 weeks, after two months I'm still fighting with Air France/KLM.They are breaking the law.........we need to get together and take some kind of group legal action against them.......AirFrance/KLM should not be allowed to get away with this. | 1 |
EasyJet | When lockdown started I had flights cancelled by British Airways, Air France and Easy Jet. It's taken a few weeks but after completing a form online only Easy Jet have given me a complete refund. The other airlines are breaking the law and coming up with every excuse under the sun!Thanks Easy Jet! | 5 |
Lufthansa | When most governments lifting restrictions for visas, working rules and so on for people who are escaping the war in Ukraine - lufthansa not even considering to bend their own rules. Ireland have clearly stated they lift all pet related documents and rules for those who are running away from the war yet lufthansas policy remain the same- no pets will be accepted for irish flights. Spent 3 hours between support and cargo (in Germany and USA too) to no success. Company policy is no change, despite government saying they don't even need pet passport. 2 agents said it is irish government (which was a lie) and 3rd one finally accepted it is company ruleSo krakow to munuch is okay, but munich to dublin not allowed. I lost faith in humanity in the past week anyway but this is just... wow. | 1 |
EasyJet | When my flight to Tivat was cancelled on 10th March, I immediately clicked through on the 'refund' button in 'Manage Bookings' on Easyjet.com. 30 days later I have yet to receive confirmation of the change, let alone the refund itself. I have tried the contact centre numerous times, but I am convinced that they have shut up shop (e.g. you call the minute it opens and are advised they are very busy, therefore to call back later).There is no chat option, no email option, there is no reason why the contact agents can't work from home. EasyJet will likely go bust, seemingly wanting to take as many people's money with them as possible. | 1 |
SAS | When my flight was cancelled by flysas due to the pandemic, I requested full refund but was issued travel voucher. I called to complaint but was told that I have to wait for 12 months. If I do not used it, I will get full refund.I requested the full refund again after the voucher expired and was told that will be in my account after 5 working days. IT HAS BEEN 3 MONTHS and every time I called their customer service WHICH COST 10p PER MINUTE, I kept getting conflicting feedback. I was told to call my bank..which I did. Then I was told that another company is dealing with flysas refunds.I have never experience anything like this especially from a reputable company. I am sick and tired of their excuses and just want my refund. | 1 |
Jet2.com | When my husband and I boarded the plane, we ended up waiting for 2 hours before takeoff. The cabin crew informed us that this was due to one passenger having incorrect documentation at the airport. Most of the passengers, including us, were frustrated and annoyed by the delay.After 2 hours, the passenger in question finally boarded the plane, and we departed. As a result, we arrived in Manchester 2 hours late. Since it was a Sunday, public transport options were limited, and we missed two trains to Edinburgh. There were no other trains available that evening, forcing us to book a hotel overnight.We were very disappointed that Jet2 prioritised one passenger over the rest of us, causing significant inconvenience to many travellers. This experience has left us very dissatisfied, and as a result, I will not be booking with Jet2 again in the future. | 1 |
Grupo IAG | When my wife and I checked into the desk, we were told that they were not able to seat us together. The employee at checking said that he would see what he could do. When we boarded the plane, I asked one of the cabin crew if he could help us get seats together and he assured me that he would try. Needless to say, this did not happen. I was seated beside a lovely woman from Ireland and she felt sorry for me so she switched seats with my wife 5 rows back so that we could seat together. I thanked her profusely for her generous offer. After we took of from Toronto, I became aware of an isle seat (what the Irish lass had given up) was vacant. I had to ask the cabin crew to ask this lovely lass to move to this seat. Why could a big airline such as Aer Lingus be so damn ignorant to their passengers? Having said this, we will neither fly or recommend this airline. It left a very bad taste in my mouth. | 2 |
Jet2.com | When my wife and I returned from Maderia on the 31/03/25 (Flight No. LS852, Booking Ref: 3RJXBS)) cabin staff walked through the cabin spraying some form of disinfectant just before take-off. Ever since returning home we have been poorly, especially feeling tired and short of breath. We are concerned that this disinfectant could be toxic. I am 79, my wife 78. | 2 |
Grupo IAG | When on our way to Heathrow Airport and merely 2 and a half hours before the scheduled departure, we received an SMS stating that our flight to Johannesburg had been canceled an no reason given. We were then put on the same flight one day later with no other choice offered. As we were already at the airport, we proceeded to check in to ask what caused the cancellation (apparently the pilot was sick and there was nobody available on standby) and what we could do about it. The Business Class check-in desk assistant, was unsympathetic and told us we could not check in our bags for the following day. We found someone else who told us we could check them in 24 hrs prior to departure, so we waited at the airport an further 2 hours and checked them in, after which we went back home. We were not offered a refund, nor told how to claim for the extra expenses incurred (train, change fees for the connecting flight to Zimbabwe, loss of one night stay at a very expensive safari lodge etc), we were not offered anything. Snooty, unprofessional, uncaring, disorganised (lack of) service. Avoid British Airways and find better and cheaper options. | 1 |
Grupo AirFrance-KLM | When one flies, there are two basic expectations most passengers have. First, they expect that the aircraft will not fall out of the sky. Second, they expect that once the aircraft takes off it will arrive at its destination... or if not, the airline will get their passengers to their destination.KLM, alas, scored an abysmal 50%.When traveling from Amsterdam to Teeside, KLM determined that the fog required a diversion to Edinburgh. I do not fault them for the diversion, though given that they knew conditions when they took off, I question their commitment to passenger safety. Where I take issue is their treatment of a plane full of people when arriving in Edinburgh, 4 hours away from our original destination.No KLM reps onsite to assist rerouting.No information on how we'd be getting to Teeside.No information on when we'd know how to get to our destination.No concern when KLM customer service was called.No passenger accommodations or concern from KLM at all.Here, nearly a month later, KLM has still not addressed the whole "dropping people in a different country and flying away" issue. They seem to think that it's not their problem, that being dropped off hours away is an acceptable fulfillment of their flight contract.While I'd love to call this a one-off, KLM customer service has been consistently terrible over the past two years. For a state-majority owned airline to consistently fail to meet expectations is as ridiculous as it is hilarious.Oh, and their WhatsApp support they tout? Avoid. They have no power to help. You're better off calling their support line as their refusal to help will take up less time.Better yet?Fly a different airline. | 1 |
Grupo AirFrance-KLM | When our flight got cancelled we were very impressed with how smoothly AirFrance had booked new flight and connecting flight AND booked us at a nice airport hotel for the night. They handled it really well. Would have been five stars if they hadn't insisted on sending emails with crustal information regarding our flights _only_ in French. | 4 |
EasyJet | When our flight was cancelled due the war in Palestine, easy jet refunded us for a new flight home. They were easy to deal with, completely understanding and ultimately, ensured that we got home at no added costs than our original booking. Their refund arrived only a month after the flight, which is fast compared to other airlines which do not handle cancellations well. | 5 |
EasyJet | When our flights were cancelled we thought we would do the right by them and re book for next year. When the flights were not available we agreed to the voucher. Last week we noticed the flights we required for 2021 had been released, so tried to book them. It was then we realized that we had to book via the customer service number even though they recommended we use the online service for almost everything. They have closed down all other forms of communication to contact them. After trying numerous times for many hours, I actually got through today. It was an overseas call center, a very bad line and delay. After some time 'Ashwani' agreed to price match the online prices, after even longer he said the flights were booked and please hold while he booked the sports equipment. Yet more time on hold until I was cut off.....Great work EasyJet :-( | 1 |
Grupo AirFrance-KLM | When paying to select a seat, beware that KLM might randomly seat you elsewhere on the aircraft. They will repeatedly reject your attempts to claim a refund for this 'extra' that you did not receive.My advice is not to waste money on pre-booking a seat with KLM as it might not be honoured.You might think that KLM is worth the expense over budget airlines , it isn't.Just accept random seating allocation as and save yourself some money and hassle. | 1 |
Jet2.com | When plane late no staff member comes and tells you why Or days sorry or informs you how long you may be waitin you are just stood around me | 3 |
Turkish Airlines | When planning a flight, think carefully about choosing an airline! The airline employees detained my son and me while transferring to a plane to Vancouver in Istanbul, forcing me to spend two days at the airport while waiting for the next flight, while the hotel had to be paid out of my own pocket. Upon arrival in Vancouver, it turned out that three of our four suitcases were destroyed, and Turkish airlines have been investigating the incident for three months. Although it looks more like no one is investigating anything, everyone is on the brakes, the airline simply ignores all my claims, So beware of Turkish Airlines. | 1 |
Jet2.com | When possible we always travel with Jet2 and once again found the whole experience an enjoyable one . Staff are efficient, professional and friendly | 4 |
Lufthansa | When snow stranded me, my wife and our daughter in Munich Lufthansa were unreachable.No customer service what do ever.Absolutely appalling how they treat customers.I understand they couldn't have stopped the severe weather, but just contact to advise what is happening would have been acceptable.As far as Lufthansa are aware I'm still in Munich waiting for them to rebook me. | 1 |
Grupo AirFrance-KLM | When someone fails, they will always know, because people tells them. But when everything is perfect, and proves to be perfect again and again, over a long period of years, nobody willl know. Until now, because I believe you need to know.I have been traveling the route CPH-AMS-BKK and back many times now with KLM, and I have to admit that is is the most perfect service, flights and everything that I can ever expect for the price, PLUS so much more. Always smiling personnel, always trying to make the best for everybody, always doing everything right, and always flying the most comfort ways for everybody (not that I don't like turbulence, but somebodu might not).I know I will fly KLM the next many years to come, and I love flying the 777, which is absolutely the most comfort airplane to fly. KLM made it even better with more space, also on the economic zones.This time, when I went back to Denmark (actually the flight from BKK to AMS) KL876 departing BKK april 19. at 12:05, I was sitting behind a girl (she was on row 30 near the isle left, me on 31 near the isle left), who was not so secure about flying, and didn't like the turbulense over the Bengal Bay and Northern India. While it didn't disturbe me, I could hear your Cabin Crew worker (A very nice and beautiful girl, dark hair, a little chubby like me, perfect smile, cute and nice (please tell her about this)), was very kind to tell all about what turbulense was, how it affected the airplane and that is was not a problem at all. Also when preparing to land, and the flaps and gear was down, she also explained to her, about the sounds. That ended up with a girl, who started i doubt, and ending up with guarantee flying KLM again.Again you did a great work, and I already looking forward to come back next time (Christmas/Newyear).Keep up the good work, and see you soon.A very happy frequent flyer. | 5 |
Norwegian | When something goes wrong they are incapable of fixing it. There is a distinct lack of support when flights are cancelled and a poor online system that doesn't always work. When calling their customer service (a Norwegian telephone number only) instructions on their automatic system are Norwegian (not English or even an option for English), plus holding queues of over an hour mean you end up spending a ridiculous amount of money trying to call their customer service team.They only appear to have a small fleet, so if there is a problem with your plane, they dont have the ability to replace with another.Avoid and use a better established airline. | 1 |
Ryanair | When the 4 hour flight costs less than the 4 minute Covid test you need to take it you don't expect much. This is what I got for my money:The flight left on time.I had a seat.The pre paid tea arrived on time and was used to wash down a home made sandwich as there was no Boots/ WHSmiths at this airport to pick up a meal deal.I ignored the efforts to flog whatever they were flogging, watched a movie on my iPad and read my book.We arrived 25 minutes early and I got off.Are the seats deluxe recliners and the last word in comfort NOIs there in flight wifi and a gazillion channels of in flight entertainment NODo you get free drinks and food NOAm I enriched by the flying experience aboard Ryanair - NOWill they cancel your flight if Covid restrictions mean not enough passengers and work out how to make a buck while doing so. Probably.Bottom line - if you want the frills then pay the bills.Ryanair can be cheap if you work out how to avoid the up sells and sometimes it is cheerful but mainly it's a bus with wings. Jet2 are better in my experience but generally cost more. You pays your money and you takes your choice. | 3 |
EasyJet | When the an start the engine it comes a very bad smell in the cabin.Unbriefble air.No good at all. It is not safe to brief that polluted air. | 1 |
EasyJet | When the details of the funeral I am attending changed, I wanted to cancel my flight from Stansted as I was flying from Gatwick at exactly the same time. After wasting 40 minutes online and another 30 minutes on the phone I was told they wouldn't refund any of the £80 or so of the original flight, despite the fact I was on another of their flights at exactly the same time!I used to fly easyjet a lot but never will again. A very distressing experience to be treated quite so poorly. Avoid. | 1 |
Jet2.com | When the storm closed Glasgow Airport and our flight was delayed, Jet 2 looked after us wonderfully | 5 |
Lufthansa | When there are issues, you can expect that it won't be solved efficiently. You can wait endlessly on the hotline, and if you are lucky, you get someone who talks to you as if you are his employee (even when you are a Senate member of M&M)...and if your issue is a bit complicated, you will be told that the only way to potentially solve this is to write to the customer relations, and then you can wait for their reply, wait, wait, and wait...I am not complaining about the airline, but the customer service is simply substandard... | 1 |
Jet2.com | When there isn't an issue they are the best!However recently due to emergency surgery I had to cancel my holiday. I had insurance via a third party and was refunded. However the insurance company said I should have received the APD direct from Jet2.That is like pulling teeth and as of todays date I am still waiting to be refunded. Latest is that the form I completed on the 1/11 has only just been processed despite it advising 5 day response and I am being told that a further 5/7 days before I will receive this. I was meant to travel 13th September !!!!!!!. I have 2 more holidays booked for 2025 and will seriously consider cancelling them if this is the attitudeI look forward to standard response and I have sent to Trustpilot email address without responseUpdate: Not to disappoint received email confirmimng 28 days to respondI then received another email saying refund had failed and I would have to start the process againEmail sent to CEO but not holding my breath | 1 |
Ryanair | When they cancelled my flight they told me I can reschedule it for free. However I then get charged for cabin baggage when I already paid for it!! I tried to contact them but couldn't get through! Appalling service! | 1 |
Grupo AirFrance-KLM | When they sell you tickets, they say one carry & hand piece. However, if they have a full flight; they forcefully take your carry on when you tell them you have arrangements and your laptop is in the bag. They told me I should know this as I'm zone 5 , where I was zone 3. They were able to find a spot for a Dutch person right next seat but when it came to me I was asked to either leave the plane or check my luggage. I thought people volunteered to do this. They discriminate against non- Dutch. Avoid it at all cost. I'll be posting my experience in every site available. I used to enjoy KLM flights, can't believe what they've became. Discriminating, disrespectful individuals. | 1 |
EasyJet | When things are going to plan then great, but when things are not going to plan EasyJet doesn't know how to handle it. Spoke to Shei from Holidays Support Team when an involuntary change was made resulting with a €70 additional charge that wasn't there when I made the original booking. They put me on hold as they didn't have an answer to my cancellation options, 12min later they closed the call. Top quality service right there. Don't waste your time or money on EasyJet, it's not worth it. | 1 |
Ryanair | When things go smoothly, no problem. But the refunds fiasco (read con/scam) and their determination to rip off loyal customers mean that I would strongly advise you to avoid at all costs. AND they even charge you to phone them! You couldn't make it up. | 1 |
Vueling | When things go well they're fine but when things go wrong they're easily the worst airline we have flown with. Flew vueling from Gatwick to Rome on the 24th September but the flight was cancelled while we were waiting in the departure lounge. No information provided only to be sent to a gate where someone said that the flight is cancelled and just to look out for an email with new flight details. We were rebooked on what they said would be the next available flight which was 2 days later however when I managed to the booking online was able to rebook onto a flight leaving that night. Seams mad to rebook 2 days later when they actually have seats available sooner.Originally the cancellation was put down to operational reasons but then when attempting to claim compensation it was said to be due to air traffic congestion. The inbound aircraft was shown to have pushed back from the gate, taxi out and then return to the gate. I suspect it was technical issue or something but say it's air traffic to avoid paying out.Even though original departure time was 14:30 and our new flight was at 20:55 we weren't provided with any form of refreshment voucher which is shocking. Vueling also won't refund the taxi from Rome airport to the hotel which we only took because the bus we were going to catch does not operate after midnight.Also not a major thing but a slight annoyance is purchased space plus seat but on the new flight if we wanted that seat again needed to pay again. | 1 |
Norwegian | When things go wrong, they go really wrong. Norwegian flight from Copenhagen to Gatwick cancelled for "operational reasons" after check in and then delay posted on flight information board. Then when I rechecked - "cancelled". Found our way to huge line in transit section. Finally got to counter (they are served by an agent - not Norwegian staff) and rudely told I had to call the airline to find another flight. I said I had no international phone - too bad - use a pay phone. Got through and told there was not flight on any kind of connection for three days! They have no relationship with other airlines to rebook on anything else. Then sent to pick up my bag - and walk 1/2 mile to another huge line to get information on accommodation/expenses etc. - and there we sat for 3 hours - with no information while 2 people at a window dealt slowly with people. Finally, word came down the line that there were "no more" hotel rooms in Copenhagen ie. none that fell into their price range. You could either go by bus with them to Malmo (Sweden) or find your own hotel and be reimbursed sometime later (at 1,000 Kr per person per night - good luck with that) - if you produce receipt. They only pay hotel and breakfast! As one woman with a family pointed out, she had no more holiday money left - what about other meals and expenses (too bad they said). I chose to go back to the city and sleep on a sofa - had friends who were still there for another 2 nights, but was going to have to find a hotel for night 3. Next morning I got on the website and found a connection through Stockholm a day earlier than the airline said there was availability - had to call them on international cell phone to get switched. Finally arrived back 2 days late - and to add to the story, they lost my luggage for 24 hours. I have put in a compensation claim for 250 euros per person as per EU law. So, bottom line - the flight is fine if it goes okay, but expect to be stranded for several days if your flight is cancelled or you miss a connection. | 2 |
EasyJet | When through to a person they were helpful | 4 |
Jet2.com | When traveling aboard I just want to get there! with Jet2 that's what happens. From the moment you enter the Airport you are greeted with helpful friendly staff, making the check in process easy and efficient. On the aircraft the cabin crew super friendly and go out of their way to make flying with Jet2 a pleasurable experience. We had breakfast on board the aircraft and it was really quite nice. coming back I had the tuna crunch which again was lovely. arrival at the other airport we were met by ground staff who once again helpful and started the holiday off with smiley faces. | 5 |
Ryanair | When traveling with infants, don't book with Ryanair. Every time you try to do the online check-in before your flights, the boarding pass will not be generated and you'll have to contact their customer support service which will not help you because they can't do the check-in for you and they don't see any problem on their side. And without the boarding pass, you'll end up paying extra charges for check-in at the airport, in some cases, those charges are 50€.This has been happening to me since my baby girl was born, and everytime, I need to spend hours and hours with their customer service repeating the same thing, trying to check-in without success. Sometimes, a Ryanair representative would be nice and would do the check-in for me, but other times, they say they just can't and they´ll leave with all the stress of having to explain your case at the airport so you don't get charged those 50€. As I said, if you are traveling with kids, better avoid Ryanair. | 1 |
Jet2.com | When travelling abroad, my disabled, 74 year old husband requires special assistance. On the 11.55 am flight from Malaga to Glasgow, on August 31st, the cabin crew provided excellent service for him. They all assisted him to get into his seat, they reseated other passengers to make the flight more comfortable for him, they used the aisle seat to get him to and from the toilet, and generally checked to ask if he needed anything. They were just WONDERFUL! | 5 |
Grupo IAG | When travelling back from Heathrow to Billund I received a message from my brother right after boarding the plane. My mother, who had been admitted to hospital a few days earlier, had taken a turn for the worse.I was seated in a window seat in the middle of the plane and knew it would take time to get off. I asked the crew if I possible could buy an upgrade to be seated in the front. That however was no longer possible.When I told them about my situation, they said not to worry - they would help me get to the front just before landing.So when we approached Billund I was moved to a seat in business class and they took my carry-on luggage as well.I was able to get off the plane as the very first passenger.My son was waiting for me and I got to the hospital in time to say goodbye to my mother, when she still was conscious. She died the following night.Thank you to a compassionate crew! | 5 |
Ryanair | When travelling from EMA to Malaga I was told by a member of Ryan air that I could take a duty free bag on board. On returning from Malaga I was told that I couldn't. I was also charged 50 euros for an over sized bag.....fair dos I paid up but 25% of the luggage was much bigger than mine which I have written to Ryanair about. In the reply I was given all the rules and regulations about an oversized bag which I wasn't challenging and therefore totally unnecessary. So I still haven't had a explanation as to why the other people with oversized bags weren't stopped.I am still waiting for an explanation which I guess when it comes will be a load of 'hot air' like the first letter.As the the duty free bags I was told that they are doing trials but advised that duty free bags should still be put in the cabin luggage. The Ryanair staff at EMA evidently haven't been tol dof this. | 2 |
EasyJet | When travelling from Pafos airport to Gatwick on 8/6/24, a member of staff asked that my husbands hand luggage be measured. It contained just his laptop and a jumper weighing approx 2kg in total but because I wouldn't force the handle in for fear of breaking it did not drop in. We tried to explain that we had travelled on Easyjet with the bag many times but at that point the member of staff became more confrontational and we realised there was no point continuing to put our point forward. We were sent over to another member of staff and had to wait until the last of the passengers at the gate had gone through to pay a fine of €56. To make matters worse we were then held in the searing heat in the holding cages for 20 mins before being allowed to walk on to the plane! | 1 |
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