Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | When travelling from Prague to Barcelona with Ryanair, I tried to check-in online, but I always got an error saying that it was not possible at the moment. So I waited until I arrived at the airport and there I learned that online check-in was no longer possible and I could only check-in for a fee of 55 EUR per person (there were 4 of us, so 220 EUR in total). Considering that the tickets cost around 300 EUR, the amount is insane and defacto doubled the cost of the trip. A team member then accused me of just forgetting and that it was "my stupidity", but I have flown many times with all kinds of companies and never experienced anything like that. I tried calling their line and interestingly the first thing you hear there is an automated message claiming that "if online check-in through their app is giving you an error, watch for it and try again later", what a coincidence! I'm blacklisting RyanAir and recommend everyone do so. I don't understand that something like this is even possible on such a large scale these days. Such a company based on hidden fraudulent fees deserves nothing but to go bankrupt as soon as possible! | 1 |
Ryanair | When travelling in a group, they try to make you pay the seat booking fee by placing you in the most inconvenient places! We were spread throughout the plane even though there were plenty of groups of seats together! Absolutely disgraceful. | 1 |
Turkish Airlines | When tried to Check-In/Manage the flight for 31 December, there is a message "Your flight’s date/time changed. You are required to contact our call center to confirm the recommended new flight. If you do not want to confirm your flight, you can cancel or change it through our call center." No one bothered to inform via Text/Email before hand. Now we are ready as we have had covid test and all done for the flight and not sure if we are flying out or not. We are very concerned as your call centre number is not working. Please note that have been trying during working hours advertised on your website and on automated answering service. There is a policy changed for Covid, which is not conveyed before flight as well. When we travelled to Lahore, it was under 12 who do not need Covid Clearance Report and now on your website it says its under 6. Its a very poor communication with the passengers. Lots of people who will not check online prior to their flights will get a shock for sure. This is our first and last flight with Turkish Airlines. | 1 |
Lufthansa | When trying to check in with our booking code at airport we got the info that Lufthansa had not completed our tickets. After two hours discussions with their booking they only manged to get two of three tickets through before departure. Note that the plane was not fully booked. I was left at the airport. Got promises in phone call that I just needed to send in hotel receipt via their online format. Now they claim that they have followed their high standard working procedures and that they will not pay for my hotel or compensate for missing the flight which made me miss one day of my vacation in Brussels. They refuse to let me talk to anyone, sending the most stupid standard answers, with no relevans at all to my requests, e.g. we will inform cabin crew that you had a bad experience. I have infomed Lufthansa that I have vitnesses at the airport, but they refuse to have any personal contact except from mail. I called customer relations, which was an answering machine telling me that they will contact me within 30 days, still no contact. Worst company ever. Will never book Lufthansa again. | 1 |
EasyJet | When u book a package holiday with easyjet you can only book your seat a month before .However if u just book a flight which is allot cheaper you can book your seat straight away.I find that very unfair as I'm left with what seat are left after people booking their flights only | 3 |
Ryanair | When we arrived at Alicante for a weeks golfing holiday our clubs did not arrive. After investigating they told us they did not load them at Edinburgh and that they were still there and would come out on the flight next day. Not ideal but we had to accept it. Next day no clubs. Following day still no clubs. They left Edinburgh and are now in London. And we should get them tomorrow. Half our holiday gone waiting around for our stuff to be delivered. Yes mistakes can happen but how hard is it to put left behind luggage onto the next flight. Daily Ryan air flights from Edinburgh to Alicante shouldn't be too difficult to do no need to divert through London | 1 |
Jet2.com | When we arrived at Faro we were told the reason for the delay and after boarding the pilot kept us updated on the situation with the fog in London. The cabin crew were excellent and the chief Steward (Chris) was very helpful and a great sense of humour. No problems at all. | 5 |
Vueling | When we arrived at Gatwick late Saturday evening, my luggage (and that of other passengers) did not come off the carousel. There was no sign of any Vueling agent, but the LGW baggage handler who was clearing the carousel said we should go through to 'landside" and report the missing bags to an office 'next to M&S'. With no Vueling agent available, we didn't really have much choice. Unfortunately, the office mentioned was closed. The next morning, I managed to speak to Vueling by phone (something I have since been unable to repeat). The customer services person clearly didn't believe me when I said there had been no Vueling agent available, and said she would need to email her supervisor. Two days later, i am still waiting to hear what they are doing to find my bag. I have been unable to speak to a person because I don't have the 'PIR' code they should have given me. They don't appear to care about me and my lost bag ! I accept Vueling is 'cheap' but to charge people extra for checked baggage, lose it, and then not help to find it is appalling. | 1 |
Vueling | When we arrived at check-in for our flight 90 minutes before departure we were told that the flight was overbooked. 6 passengers ended up anxious and stressed out in standby, one of them with the rest of his party already on board. 5 of those left, and I agreed to be stranded so that the other 2 of my group could at least go ahead. I have been booked on a flight which will arrive 12 hours late, and this is a 2 day holiday. Thank you so much for ruining it for me. No knowing what compensation I may get, but it will not make amends. Someone else was bumped off a Barcelona flight at the same time. The airline has no service desk at Gatwick, so you are well and truly stranded. Avoid this airline at all costs. | 1 |
Grupo AirFrance-KLM | When we arrived at the Madrid airport the morning of January 29, 2022, we presented all relevant documentation including passports, proof of COVID vaccinations, negative COVID tests per Lisbon’s requirements, and documentation of recovery per the United States’ requirements. We arrived at the gate (E69) at approximately 5:30 am and were told that our flight was canceled due to severe weather and that TAP automatically rebooked us on a KLM flight for the following day, January 30, 2022. As we had not received an email or other notice communicating the new itinerary, I asked the agent for an itinerary with our new flight information. I also expressed my concerns regarding covid documentation requirements for our new connection in Amsterdam as I had only prepared documentation for a connection in Lisbon, Portugal. While sympathetic to our situation, he informed me that he was unable to provide additional information or print off our itinerary and instructed us to speak with an agent at the KLM service counter (where passengers can check baggage). Per his suggestions, we went to the KLM desk at approximately 6:15 am. After communicating our situation to the agent at the service counter, we were subjected to non-compliant behaviors by the agent. Inability and reluctance to provide pertinent information to us regarding our travel reservation. When I requested our new itinerary, she stated “the counter is closing I will not do that.†I informed her that the agent at gate E69 directed us to this counter for help. She continued to say that there are no more flights and that she did not need to be there. After continuously expressing that we were auto booked and don’t even know our flight numbers, she reluctantly printed our itinerary. Furthermore, we communicated that we did not know the travel documentation requirements for Amsterdam. However, she only stated that the US requires a negative COVID test. We showed her our passports, negative antigen tests, and documentation of recovery. She was unwilling to tell us what documents were needed for our route. As part of the US entry requirements, we were prepared with official documentation of recovery documents that met the CDC guidelines. These documents were verified by multiple travel agencies and licensed physicians and met all requirements for documentation of recovery. She refused to acknowledge that these met the US guidelines and stated “No. It is my rule, I decide what is accepted and what is not accepted. This will not be accepted.†When we offered to show her the CDC checklists for airlines, she threatened to cancel our booking and began scanning our passports into the computer. Refusal to escalate the issue to her superiors or identify herself as a KLM employee. As the discussion escalated, we asked to speak with another agent or supervisor. She refused to contact anyone else. We said we needed help, that our flight was canceled and that we needed information about our new route. She stated, “I am closing the counter this isn’t my problem.†| 1 |
Grupo AirFrance-KLM | When we arrived at the airport and through security check, we received a message that our flight from Amsterdam to Shanghai was cancelled. (From Amsterdam to Shanghai with KLM, from Shanghai to Bali with China Eastern) This message came 2 hours before scheduled departure (21:30). Reason: technical problem with the Dreamliner. We went directly to the transfer desk, where they could inform us they rebooked our flight to the next day at 14:30 via Dubai - very dissappointed. Because we knew there was a direct flight to Denpasar (Bali) departing at 21:00, we were offered to go to the ticketing and service desk. At this desk they luckily rescheduled our flight to the direct one to Bali. So we arrived 5 hours earlier than expected, because we now flew via Singapore instead of Shanghai. Unfortunately, our gluten free meal could not be rescheduled. Very great service from the KLM staff, besides the meals. | 9 |
Ryanair | When we arrived at the boarding gate, my passport was still in my cabin bag. They were only concerned with stealing my money, and said that because a wheel was protruding, my bag was too big. I said that I can turn the wheel to face inwards, and then it would fit the sizer, but they would not let me, they charged £75 for the wheel protruding, but still allowed me to take my bag on board.However, they never asked to see my passport. I was on an international flight, and this is a major breach of security, that put the plane and its passengers at risk.I have reported this to Ryanair, and they said they did inspect my passport. Not sure how, as they never saw it.I am disgusted with the treatment on the day, and even more so with their Customer Relations. | 1 |
Ryanair | When we arrived at the gate for our flight from Birmingham to Stockholm on 1st June they were making everyone put their bags into the racks to measure the size. They said my wife's suitcase was too wide because the side pocket bulged out even though it was empty and we had to put on a few clothes into my case, put some more clothes on etc. This was happening to everyone and causing a lot of stress to people with the prospect of doubling the price of their flights with the excess baggage charges.A young woman had a small suitcase but it was slightly wider at the bottom, by the wheels, and this was rejected even though the overall size was small. She thought she would have to cancel her holiday as she couldn't afford to pay the excess charges. They really made her sweat, literally, as she had to wear a ridiculous amount of clothes in an attempt to make her suitcase smaller. Someone else sat next to us had recently bought a Ryanair bag and that was rejected as well!A supervisor who seemed to be in charge of the baggage measurement operation was sitting next to us and overheard us talking about Ryanair and had a go at us, saying that the staff don't enjoy enforcing these Ryanair policies and that we should not be rude to the staff as they are only following orders. Nobody had been rude to the staff at all.Outbound and return flights were both late and we get the usual palaver with people trying to change seats to avoid paying the extra fees for being able to sit with your friends/family.I don't have a problem with the staff- mainly just with Michael Ryan. | 1 |
Vueling | When we arrived in Palermo airport, our flight to Rome had been canceled (code-share flights with BA). No notice us at all. We suddenly lost the Rome bound airplane. We lost Japan bound for international flight of subsequent connections, even lost the Japan domestic connection flight. We had to purchase a new all airline ticket that day. This airline is really awful. | 1 |
Jet2.com | When we booked for 4 star accommodation in Malta we were expecting a great experience. However the accommodation we were in was an annexe to the main hotel 5 star which did not have a pool as advertised as it was out of order, and we were expected to pay 24 euros for an English breakfast although the continental was good. The staff were the most polite and respectful we have come across and the room very clean. We booked for assisted travel which was good until we got to Stansted which lets it down on the way back. | 3 |
Norwegian | When we booked our flight online, it was a two seat setup. When we got on the plane it was a three seat setup. This meant we had no window seat and I sat next to a extremely narrow aisle. Getting bumped by mostly rude stewards, who never once apologised, it was constant and by other passengers. The food is awful, it's a real after thought, just really poor quality. I didn't eat either meal out or back. I had beef and mash and every mouthful had lumps of fat. We had a roll practically thrown at us an hour before landing and I couldn't from this day tell you what was in it. $3 for a bottle of water. The screen on the back of the chair is so close to your face I needed to put my reading glasses on because it was so close. What an awful airline, one steward as we were explaining about how the seating arrangement had changed said " I haven't finished saying what I was saying " when she actually had finished. We were shocked at how awful this airline was. It's a shame as we thought it was going to be really good. Don't bother with priority boarding, it's so badly organised everybody tries boarding at the same time, it's a total waste of money. I'll never fly with this airline again, I would say this is the worst airline I've flown with to date. | 1 |
Ryanair | When we came on holiday 2 weeks ago I wrote a very long complaint to Ryan Air. I have no response... I wonder why, They can't deal with people telling them how shocking they are!I am never flying again with Ryan Air. I am now on my way back home and we have a 2 hour delay and we aren't even at the airport yet.They scam you out of your own money, they are rude and have no respect. This is my 5th complaint and nothing has been done about them, everybody who is wanting to book a holiday DO NOT book with Ryan Air!! | 1 |
Grupo IAG | When we checked in at Chicago they charged me 100 dollars for a carry on they claim was too big. My daughter had the same carry on, but a solid green. On the return flight out luggage made it to Dublin, but hers did not make it onto the flight to Chicago. It has been over 72 hours and they are still unable to locate her luggage. Aer Lingus has not been helpful in trying to locate her luggage. | 1 |
Ryanair | When we checked in we had to pay right under 500 DKK, just to check in with Ryan Air.This is almost the same the ticket itself!Bad company | 1 |
Lufthansa | When we first bought the ticket it stated we can get a refund if we cancel 48 hours before the flight, we cancelled it two months ahead and they refused to refund us | 1 |
Turkish Airlines | When we flew back on July 30th Chisinau to Riga through Istanbul, our flight was not shown on the screens, there was one flight to Riga which was 30 mins before our flight. Me, my husband and 5 other people went to the wrong gate and missed our flight. The attendant from that gate told us that we are not the first people with the same issue that day and that we should go to the info centre of Turkish Airlines and they will give us a flight the other day. We went there and the staff was extremely rude. Once we approached them, the lady said: “If you are here to pay for a new flight I can assist you. If not, go somewhere elseâ€. We went to a different info centre in Istanbul Airport and the guys started saying that it was our mistake and that we need to pay 900 eur to get new tickets Istanbul-Riga the next day. In the end, we had to pay 860 eur for new tickets and Turkish Airlines did not care at all about this issue. | 1 |
EasyJet | When we flew from bristol the flight was OK and staff were lovely but when we flew hime from alicante the plane absolutely stunk of wee and everyone was boiling hot and then sat on the runway for an extra 30 mins without any explanation and everyone was just to scared to ask the staff as they were so grumpy | 3 |
Jet2.com | When we flew out to Spain we were able to do twilight check-in which makes your airport experience the following morning much easier. The flight itself was very good with pleasant cabin staff. We always fly with Jet2 due to the price of flights, offers and comfort of planes. | 5 |
Ryanair | When we got there we were told that because we did not check in early we have to pay 55 euros, which is a crazy amount!!, I have no idea why they take it !!!. We said maybe there is something to do the decrease this amount, the employee start yelling on us told us and she said she dont want to serve us, she sent us to the employee next to her, and also she started yelling at us and start talking to us very rudely, we tried to ask her to calm down and that everything is fine she did not calm down, we asked her to sit close she cheekily refused and said money should be added on It!!! And let us sit one forward, one in the middle and I in the back of the plane, all this is rude and impudent conduct from the both employeetry not to fly with them, if you must fly be careful with the money that you should add cause its feel like they want to steal you | 1 |
EasyJet | When we got to board they charged £48 as they said it was too big for easy jet, travelled on many airlines with this cabin bag and had no trouble, they said if I bought a speedy ticket I could take the cabin bag , seems they make there own rules to get more money though baggage , all these airlines should have same baggage policy. Ridiculous | 1 |
Jet2.com | When we got to the baggage drop off the conveyer belts weren't working again and the area was chaotic and crowded. We were then bussed out to the plane when the weather was freezing this led to the flight being delayed by half an hour. We always book with Jet2 because in the past you have been excellent, we have 2 more flights booked with you so hopefully this was a one off and not a slide towards Ryan air standards. This was our flight to Lanzarote on the 4th January | 3 |
Lufthansa | When we got to the check-in desk at Heathrow we were asked for our travel insurance. We are part of a group insurance scheme that does not issue individual policies. I showed the operative the policy booklet and they refused to accept it, telling us that we would not be allowed to board the plane without proof of insurance. Luckily, it was within office hours and we were able to sort it out with the broker who sent an email, otherwise we would have had a very expensive holiday ruined. I have never been asked to provide insurance details by an airline before. If Lufthansa had made us aware of this requirement in advance I wouldn't have minded but there was nothing in any of the correspondence they sent us.Also, the booking was for a two-leg each way return London-Frankfurt-Windhoek. I booked seats on both Frankfurt-Windhoek-Frankfurt flights and received email confirmation. The return flight seats subsequently disappeared from the online booking screen so I tried to contact Lufthansa. For UK customers there's no email address, no online chat. The only way to contact them is to ring a premium number that costs 10p-15p per minute. Rip-off merchants.Won't use them again. | 1 |
Ryanair | When we needed to make a claim it was almost impossible to contact the company, or to get them to acknowledge receipt. They then twisted the small print to suit themselves. | 1 |
Wizz Air | When we went to Budapest airport 5 minutes before boarding the plane a lady came and told us that we had to pay 100 euros for our suitcases or the company would send them back to us! Apparently we paid the thieves and they informed us to send an email to get some money back. Their response from the email was that even though the suitcases were over the limit, where such a thing does not apply, they did not even measure and weigh our suitcases. THE WORST COMPANY DO NOT TRAVEL THEY ISSUE CHEAP TICKETS AND THEY COME OUT MORE EXPENSIVE THEY ARE SCAMMERS | 1 |
Iberia | When we were flying Iberia out of Palma, my wife used the mobility services of the airport. We were dropped off in the Iberia lounge, but they forgot to come back for us. It was just a short walk to the gate, where there was a massive queue. We walked to the group1&2 check in, but were immediately told to get to the back of the queue, as they were now taking group 4. I explained that we were group 1 and mobility had forgotten to come back for us, which was why we didn't hear the call for group 1. The guy was very abrupt and again said we would have to go to the back of the queue.Fortunately, a couple came up behind us and she was Spanish. Needless to say she gave the guy quite a telling off and he let us through. We arrived at Madrid airport and no sign of a wheelchair. We had to walk all the way to the end of the terminal building to get the underground to the international terminal. When we arrived at the lounge the lady on the desk organised a wheelchair. That's the only reason I gave Iberia one star instead of zero | 1 |
Ryanair | When we were landing they did a ryanair landing that was very hard beacuse ryanair lands so hard | 1 |
Grupo IAG | When will BA update their Business class cabin - 8 across on a 777. It is not so much travelling facing backwards as it were, but the cabin staff having to pass food trays across the front of passengers paying business class fares! As for having to pay to reserve a specific seat - an antiquated idea. The cabin staff were fine, food acceptable, check-in OK and Business lounge (breakfast) acceptable. The lack of space in the seating area, small screen and disfunctional entertainment equipment disappointing. Having to step over the reclining passengers feet is not attractive. | 4 |
Ryanair | When will this Airline be banned? Along with Wizz air this company seems to get away with poor customerservice and mistreatment of their customers. For months Ryanair don't seem to take responsibility during the current state of the corona pandemic which has understandably cancelled flights. However waiting for refund seems to be utopian because they clearly don't want to provide their customers that service and at the same time avoid the complications. Hope our governments set them straight. | 1 |
Ryanair | When will you let people know about the flights cancelled in Charleroi this Thursday and Friday ? I am flying there for a sport event that I have now been preparing for 3 months and all of this might be ruined because of those strikes. When I call Ryanair says it will come 24-48 hours before. But that's not acceptable ! Put yourself in our shoes ! Mr O'Leary, you might be mismanaging your pilots but don't mismanage your customers. | 1 |
Vueling | When you add another passenger they will silently automatically give that passenger your name with a z on the end. No warnings! Then they charge you £60 to change the name after 24h.They should never fill in details automatically for you! And they shouldn't let you proceed if it's not filled in.I shall never use vueling again. Just a scam. | 1 |
Ryanair | When you are a paying for a product but you never receiveing itv, the least the selling company can do is to refund you. Ryanair just running away with the money of customers without any intent to support and refund. The worst company faraway! | 1 |
Wizz Air | When you are checking in, even if you do it min 0, it gives you random seats if you are travelling together forcving you to pay for seating. I am pretty sure min 0 when it opens there are plenty of seats available but they do it on purpose. They are also swithcing the company that operates to a spanish one which is horrible. Their plane when taking off sounds like it is not going to make it. | 1 |
Ryanair | When you arrive on time or within about ten minutes Ryanair play this awful fanfare...talk about blowing your own trumpet. I guess you get what you pay for! That's why I've since flown with Easyjet or Monarch! | 1 |
Grupo AirFrance-KLM | When you book a flight and expect to sit together as family in a KLM flight of more than 13 hours (to Japan) don't expect to get seats together, or service online to help you. You will be spread around fragmented over the plane. Only when you pay extra you can sit right these days at KLM (on top of flight ticket costs), so reserve your seats well in advance (make KLM richer). KLM does not provide service, not withholding the kind people on board. KLM is in for the profit not service! | 1 |
EasyJet | When you book a flight, they state you can Cancel the flight within 24 hours snd imply there will be no charge. Then the cancellation email shows your refund MINUS £49 on a £100 booking 🤬🤬🤬Last year we changed a flight costing £150 to the same route on a flight costing £18 - but no refund of fare difference allowed.If any other airline offered my airport, I'd use them 🤬🤬🤬 | 1 |
Norwegian | When you book the ticket, it provides the service: cancellation protection. I thought it meant when you cancel the ticket, you could get refund if you purchased it. But actually it only covers accidents and illness, and you have to provide medical certificate for it. | 1 |
Iberia | When you call customer service they give you the option to here the call in English but they give you this information in Spanish if you are lucky enough to have someone to figure it this out and pick refund option you are then told all the agents are busy to avoid long call waiting times please call back in a few minutes thankyou for trusting iberia.AVOID THIS AIRLINE | 1 |
Grupo AirFrance-KLM | When you call the office of KLM to help you book another flight from Cartagena Colombia, and the lady on the phone smirks and laughs when she 'tries' to help you and then hangs up in your face. Wow. How very disappointing. The staff at baggage drop at the airport, were on the other hand very helpful, but the head office needs training on proper etiquette. | 1 |
Ryanair | When you consider I only paid short of £20 for a flight! The old saying of 'you get what you pay for' is very applicable in this instance. I will use again and again purely down to the fact its very cost effective | 3 |
Ryanair | When you consider all the extra fees this airline is not value for money at all. Had to pay 55 euro per person extra for checking in at the airport. What a scam operation | 1 |
Iberia | When you fly for 12 hours, and there is no TV and the seats are very uncomfortable. Then it's very hard to respect an airline company. It seems like that they don't care about passengers. | 1 |
EasyJet | When you get a flight cancelled expect no help. Online chat and phone line are pointless. Re-arranging a flight costs £100's because of the poor service and online system put me on a flight to an option I was only browsing. Worst airline in the UK. | 1 |
EasyJet | When you get to the bottom of the barrel, look for a crack and there you'll find EasyJet. What a piece of absolute bottom of the ocean waste! I have tried them twice. 1st time 2 years ago and they cancelled the flight and I was left stranded. Had to over night and then take a bus from Bordeaux to Nice. No compensation, but more importantly, no forewarning. 2nd time was last week. Sat at Nice airport and waited 2 hours AFTER the flight was scheduled BEFORE they even change the reader board. "Sorry for you inconvenience" said the Purser on the flight. Gouge prices for anything to drink or eat. Hopefully, I'll never have to fly them again. 2 hold bags, 2 carry on and over E500 for 2 people to Paris from Nice. Cheap airline, my ass! | 1 |
Turkish Airlines | When you had a better customer service from WizzAir or Ryanair than TA, then I guess that must mean something.I'm absolutely impressed by the (lack of) customer service at TA. You cannot get anywhere when calling their help line - it always end up with askig you to make a complaint via their feedback page.Long story short - one leg of my flight was cancelled so had to rebook to different airport, but now I have a problem of starting from airport A and coming back to airport B (had multicity flight). This means that I cannot leave my car at location A because I won't be able to travel from location B to A just to get to my car. I asked them I they could rebook my return flight to the same location where I'm starting from but they keep responding that I should've bought a flexible ticket so that I could change it. Yes...that's the type of customer service you get when they mess up with your plans and then put the whole burden of fkced up logistics on your shoulders.They also cancelled my seat selection in the meantime for operational reasons. Had no clue what that means so after 20 minutes of digging I realised that they changed aircrafts. Funny enough that before I could select seat for free, but now I'd have to pay to be able to select a seat. I complained about it but again they say it's not their fault.Like many other reviews have said here - TA is fine until is fine. If something goes not at planned then you're only left to your frustration on having to go thru their customer service. What's funny is that TA was recommended to me by Turkish friend as a great airline but after all, I think his friendship was fake. Why would you do that to your friend?To sum up - I haven't yet got a chance to fly with them but I'm already tired with their service. Never in my life I've had so many problems with airline, not even Wizzair treated me like that.Please avoid this airline and don't repeat my mistakes.UPDATE 15/03/2023Now that they cancalled another leg of my flight due to 'operational reasons' they changed my landing destination to location C. Fortunately I was able to amend myself to land in the same location I'm starting.Few dates later I'm checking if everything with my reservation is okay and poof - it's gone from my account and cannot locate it either on website nor in mobile app. I called helpline and typically for them asked me to leave them feedback and wait for the answer.I swear my customer service expectation are gradually declaining thanks to TA. Next time I will much more appreciate dealing with low cost helpline - those seems more reliable. | 1 |
Ryanair | When you print your RA boarding card, halve the page is fully coloured (from an advertisment or black for the boarding portion with barcode and all ). Personally I haven't found a way to get rid of the plain colouring on my printer , but I'm almost certain , knowing Mr O'Leary, that this completely useless and non-eco friendly printing parameter results in an interesting subsidy from HP and other ink suppliers to RA. | 1 |
Lufthansa | When you search on Skyscanner, Lufthansa invariably comes up cheapest for flights and now I understand why. We booked with them to Singapore from Manchester UK via Gotogate. Flights that we weren't able to travel on because of Covid etc. We were promised a refund which just came through 2 years after the flights were cancelled. All our other flight refunds (for the same reason) usually came within a month or two. | 1 |
Ryanair | When you think your getting a good deal flying with Ryan Air your definitely not. You have to pay extra to take the standard sized hand luggage on board, then when you check in 2 days before you fly you find out you have to pay extra to sit next to the person your travelling with, then on the flight back you have to pay extra to sit next to them again (I've seen it before where some airlines charge you one way but let you sit together on the flight back which is fair enough but to charge on both flights is an absolute joke!!) I'm not the type of person to leave bad reviews and I'm not picky but the flight out was the worst flight I've ever been on, it was absolutely filthy and the attendants were so slow & rude. We were row 11 and manage to just get a drink as we were about to start landing (2hr30 flight time) people were pressing buzzers constantly as they wanted to be served but just kept getting ignored for the whole flight. The flight back to the UK was better, managed to get served an hour in to the flight & was clean. I dont think I'll be so fast to book with Ryan Air again thinking I've got a good deal to find out I have to spend an extra £60 later down the line! | 1 |
Grupo IAG | When you want to do an online complaintThey have disabled the NEXT buttonTried with different time, devicesStill the same | 1 |
Norwegian | When your airline sales the premium seat you paid for 🤬🤬🤬 then gives you no warning they sold it and tries to pull the wool over your eyes by putting you in a regular seat, in the aisle in the very back of the plane. So first they over charge me by almost $700 on my first premium flight to London, thank God my bank caught it...now this on my way back to L.A.Dear Norwegian airlines,You guys may be affordable and provide extremely comfortable service, but you are shady as f**ck!!!! Do not trust this airline please check your seat, your bank statement and screenshot everything....So not cool, thank God I had a screenshot!-Sincerely,A VERY pi*ssed off consumer | 1 |
Grupo IAG | When your flight is cancelled they rebook you automatically a day or two later. If it's inconvenient and you want a refund they make it impossible to contact them for a refund. | 1 |
SAS | When:- one has been having a continued bad experience with SAS,- a main performance criteria of an airline company, whih is accuracy, has been becoming an obstacle that cannot be overcome (regardless of the reasons, and this time was a 30-min- long lost piece of luggage)...then it is logically to conclude that one's trust in a company like SAS has become seriously deteriorated.It's hard to accept a strange fact that notorious companies like RyanAir or a half-joke called Wizzair provide with more confidence that SAS. | 1 |
EasyJet | Whenever I go on holiday I always use the airline easy jet because they have such polite workers and they comfort you and say every thing is fine if there is turbulence and as a person who is scared of flying this really comforts me. I really recommend flying with easyJet and it was a wonderful experience. | 5 |
Grupo AirFrance-KLM | Whenever I have made the disastrous misjudgement of choosing to fly KLM I have regretted my very existence. First time I flew KLM, my flight was delayed by 2 hrs. Got to my destination at 11 pm. Didn't think it could get worse. Oh how wrong I was. Next time I flew KLM, my flight was delayed by 3.5 hrs. Literally was on the airport at 5 pm and got home at midnight. I could have walked from Prague and gotten to Amsterdam earlier. | 1 |
Ryanair | Whenever I recieve an invite for a Ryanair "special offer" for ancilliary services (i.e. hotel, car hire, airport transfers, etc) a quick direct search to the hotel or car hire, etc. company they are using always gets me cheaper prices then Ryanair's "discounted" offers. So Ryanair either have incompetent buyers/negotiators who are getting ripped off or misled by suppliers or they are trying to cream off extra revenue from customers by offering prices masquarding as discounted rates when in fact they are higher!! | 1 |
Ryanair | Whenever I use Ryanair there are always delays or problems. | 2 |
EasyJet | Whenever everything is running smoothly EasyJet is great. When things go wrong it turns to sh!t. | 1 |
Ryanair | Whenever i book the Flight with Ryanair.They always depart and arrive with all Flight s to BCN. | 1 |
Jet2.com | Whenever possible dependant on cost my preference is to fly with Jet2 on the regular visits we make to Faro.The experience is more relaxing than the competition and the service is above average. | 5 |
Jet2.com | Whenever possible we will use Jet2 as our first choice as we always have great service and a speedy transition to the plane. Friendly staff and comfortable seats. Always someone on hand to help | 5 |
Grupo IAG | Whenever we go on holiday on a British airways flight it always gets delayed. Their staff are terrible about it and do not make up for it.They can improve by having more planes so they can switch one out if it is not working .That would help because then costumers do not have to wait very long .I am not happy with the service this airline has brought me .GET BETTER!!!!! | 1 |
Jet2.com | Whenever we travel with Jet2 we are always treated very well. From the ground to the air we have no complaints at all. The planes are comfy, service is great and best of all very few delays. If there is a delay, staff do their best to keep us informed. That's all we can ask!Thanks very much and see you again soon! | 5 |
Ryanair | Where I come form we have a saying that loosely translates to "It doesn't smell nice and it doesn't stink".You already know what to expect from Ryanair but DO NOT book parking, fast track or anything that is not a flight from Ryanair because you will waste your time and lose your patience.I booked parking thinking it would be easier as I was already checking in, they took payment and sent ZERO information. They fobbed me off to Stansted Airport customer service who in turn cannnot do anything.Wasted 2 hours trying to get parking confirmation and a receipt, my flight is in 18 hours. I got neither, so book directly with the airport or the provider, don't use Ryanair. | 1 |
Ryanair | Where are the cheap prices of this company if they take the money out of you with a suitcase?Why do they invent that "there were adverse weather conditions" (but on a sunny day!!) to justify a delay of two or three hours and not give compensation?In general, it is a bad airline. | 1 |
Ryanair | Where are the dimensions for CHECKED baggage?Observation before flight - Ryanair have a very poor reputation for tripping people up (and charging extra) due to misunderstandings with bags and check-in.I would expect, therefore, that their baggage polices would be crystal-clear on the website. Not so: cabin baggage (under-seat and overhead locker) have maximum dimensions, but checked baggage (10kg/20kg) do not.Fine, I'll speak to the 'Live Chat': "It should be the same as the cabin baggage for a 10kg checked bag". "...should be..." doesn't really cut it for a company of Ryanair's ill repute.I ask for a URL to the official checked-in baggage policy. I was given the same page I'd seen before, only dimensions for cabin baggage shown.May I speak to the supervisor? "No, that is impossible"What are my other options? "You may make a complaint on this form". The form asks me what I want to query (Baggage Policy) and I'm sent back to the same page again.How do I progress this query? "Speak to customer services on the phone".Ok, I call customer services. "Your booking is more than 30 days away and we're helping people who are flying soon. Goodbye"So, I have to throw my hat into the ring with all the other terrible reviews on this site - BEFORE I'VE EVEN FLOWN. Even when trying to ensure that I'm doing everything right ahead of time, I'm stymied by incompetence. It's like walking on eggshells around an abusive parent. Let's hope I don't do something to anger them... | 2 |
Grupo IAG | Where are the £539 holidays to st kitts you're advertising. Can't find them anywhere. Put in loads of dates, airports, you've hidden them well. Just tell me where they are. I can even go next day | 1 |
EasyJet | Where can I even start…Well, we are working all year round and decided to spend 10 days for a trip to Portugal and Spain.Booked our flights from Athens to Lisbon for August 3rd and from Lisbon to Madrid for August 7th.On August 3rd, we boarded the plane normally only to be stuck inside the plane for 4,5 hours (!!!!!!) due to a technical issue of the aircraft which was found by the PILOT once the plane was ready to take off. After being stuck inside the aircraft and being offered a lousy cup of water, our flight was CANCELED and rescheduled for the next day. With a quick calculation, we lost 40€ (taxi to the airport) + 200€ (one night at the Lisbon apartment) + 40€ (taxi from the airport) + 40€ (taxi to the airport the next day). Also, we lost a day in Portugal that we have planned extensively.On August 7th, our flight was scheduled to depart at 19:35 pm from Lisbon airport to Madrid. We were informed about a delay which would make us depart at 20:30 pm. While being at the airport, we received notifications that our flight would eventually take place at 22:30 pm and then at 23:00 pm. A few minutes after, our flight was again canceled. Now imagine being a foreigner at a country's airport, with very few people speaking English, trying to communicate and not being able to find ANYONE from the company to complain or receive any kind of directions. The only thing they gave to us was a lousy paper with what to do in case our flight was canceled. We had to rebook ON OUR OWN through their app, and the next available flight was for the next day in the afternoon with a different company (thankfully!!). Now let's do some more calculations; one night in our Madrid apartment, 150€ approximately + 1 whole day exploring Madrid.And the most infuriating thing? NO ONE answers the phone. We have been trying to reach out to their phone line and we were always directed to the voice mail.To sum up, we have been scammed and humiliated TWICE IN A WEEK by this so called "airline", we have lost hard-worked money and, most importantly, we have lost precious time from our trip which was supposed to be our vacations to relax and have a good time. Who is going to compensate us for the lost time and the complete stress we have been under?Dear readers, please, do not book your flights with this company. As for the money we have lost, everything is legally reserved. | 1 |
EasyJet | Where can I start, Booked a holiday all paid for, get an email to say your flights have changed, call to ask about flight the following day which cost £120, so paid for the new flights. Had an email 10 minutes later to ask for another £600, 3 hours on the phone put on hold many times before they hung up, called again and still no joy, still holding after many times on hold 1hr later still no joy, the same holiday is cheaper, tried, wanted to book and can't what the hell. Worst Customer Service...Never Again. Where do they hire the cabbages to man the phones. | 1 |
Iberia | Where can I start, except to say that my experience with Iberia Airlines has to go down as the worst since I have been flying.2 Hours late taking off from Heathrow, they said it was the weather but all the other Airlines took off on time. Missed our connection at Madrid. No information on boards so tried their information desk, long queue, got to 2 people in front of me and they pulled the shutters down and walked off with still at least 15 people behind me. Had to then go back to arrivals hall and wait in another line with 40 plus others in the same situation. 4 hours later we were sent to grotty hotel. Flight next day to Santiago, Arrived, go to baggage hall. suitcase missing, mine along with about a dozen others, queued for 3 hours at their information desk, very rude clerk typed into computer details of claim in Spanish, Turns out the description of my case was totally wrong, (did not find out until I got back to UK on 9th January that there is a large form that has all the diagrams from suitcase types that I should have been shown). Phoned and got nowhere if you did get to speak to a person they just refer you to the website and cut you off. Still have not got any news of my case. I am going to try other methods of communication as any information that I put on to their forms is never updated. I will never fly with them again. How can British Airways have them as a partner airline? | 1 |
Ryanair | Where can I start.All I would say to anyone ryanair cancelled flight, asking for a refund is a nightmare BUT booking an alternative flight 5 minute job. All form of liason with ryanair absolutely impossible as they are reading from a card then when they cannot be bothered with you the condescending "have a nice day" and yet you are no where near being assisted with the reason why you contacted them. Please be warned. I am just hoping they don't change day, time and then cancel the flight as they did the original booking | 1 |
Grupo IAG | Where do I begin. My outgoing flight was cancelled with 3 hours notice. Staff in airport didn't know what to do. Phone lines were busy. The app told us to rebook an alternative on the same day but nothing available for a further 3 days. Forced to spend £2500 on flights with a different airline. BA are impossible to contact. Eventually someone emailed offering £1000 to cover out of pocket expenses. I replied saying this isn't good enough and my emails have been ignored. BA on Twitter are telling me my costs won't be reimbursed because I chose to fly with another airline (even though it was my only option as there was no customer service available at the airport or over the phone). On top of this, BA have not refunded me the cost of the outgoing flight that was cancelled. So essentially I feel they have stolen money from me. I spent many hours on holiday trying to chase it up and the service I received is so vague and unhelpful. All in all - a really terrible service from BA Holidays and I would actively encourage others not to book with them as when something goes wrong they use the excuse "well we are separate to the airline" and are very unsympathetic when actually I am sure they have scope to be more helpful. Happy to discuss this further if anyone from BA wants to change my mind. | 1 |
Lufthansa | Where do I begin? The fact that I paid for business class was to save time however ended up wasting 2 days worrying over my luggage and 6 hours at the airport once it did arrive. You guys need to have the basic ethics of customer service & support during such a time where the luggage was left in Munich by your own actions. Further, I received a call from your airport spokesperson yesterday who then went on to make me wait 2 HOURS in front of gate no 6 at arrivals IGI Airport. Inside was another terrible experience with customs for some gifts I had brought back for my family and I ended up paying duties worth ₹ 1,00,000 (4 hours gone). Now, one thing is pretty clear, I am never taking a Lufthansa flight ever again in my life (will strongly not recommend to my circle as well) and I hope you have a good diwali because you messed up mine. | 1 |
Pegasus Airlines | Where do I begin? Try unreachable customer contact centres, unprofessional cabin crew who, on both dosmetic and international sectors use the for galley as a staff room, closing the dividing curtain and blocking access to the for bathroom so the crew could sit and gossip and drink coffee. Service on board no existent the same for check in at Izmir. They may have the newest fleet of airbuses in Turkey but they coul really do with investing in customer service training. Service with a snarl? You got it! | 1 |
Vueling | Where do I begin?First things first - do not use this airline. Eurowings, Smartwings, even bloody Ryanair are better airlines than Vueling.I have had the misopportunity to use Vueling on 3 occasions on one trip. 3 times the plane has been delayed (total 5 hours) and zero times has anyone described or informed anyone the reason for the delay. Trying to find someone to ask (or vent) about the reason is like finding a million dollars; just doesn't happen.For you reading this, do yourselves a big favor - book another airline. Pay more, fly early in the day, do whatever you need to do but by God, do not use Vueling. | 1 |
Wizz Air | Where do I even begin with Wizz Air? My recent experience with this airline was nothing short of a nightmare. From the moment we arrived at the airport, it was clear that customer service was not a priority for them. The staff were unprofessional, rude, and seemed completely disinterested in assisting passengers.To make matters worse, any attempts to seek help or clarification from customer service were met with incompetence and dismissiveness. It was as if they were trained to evade responsibility and brush off genuine concerns.Overall, my experience with Wizz Air was a complete disaster. I strongly advise against anyone choosing this airline for their travels. The combination of subpar facilities, unhelpful staff, and a complete disregard for customer satisfaction makes Wizz Air the worst airline I have ever had the misfortune of flying with. | 1 |
EasyJet | Where do I even begin? EasyJet should be ashamed of the mediocrity of their customer service. I don't blame the people working for them at their call centres. It is definitely coming from above how to keep the poor customer dangling on the phone for as long as possible. For what gain? Either, they are in league with the devil or someone else is making money out of me. I am certainly not reaping any benefits. All I want to do is to go home and see my mum! Is that too difficult for easyjet to help me achieve? Clearly, it is. I can't speak to anyone to reschedule my original flights to start with. The painful waiting time to get through to someone could very easily be solved by employing more people at their 'cheap labour' call centres. Shame on you for that too. I got so tantalising close recently. When I did get through after 1 hour and 40 mins of waiting, I had almost made it to the end! Flight times secured, etc, etc. Light at the end of the tunnel eh? Not so. Well, an avalanche soon came rolling after! Just at the point of my making a final payment for the difference in price from online ...the phone went dead. Is there any point for an expletive here? Would easyJet actually care? So, EasyJet must be renamed as Duplicitousjet, as there is nothing easy doing business with this atrocious, nightmare of a company. Mrs Ogg, Scotland | 1 |
Ryanair | Where do I even begin? The flight was late and we were informed about the gate number at the absolute last moment. This added to the already high stress levels of the awful airport (which was btw far from the city, further than most budget airlines would choose to fly to).As plane was late, and we were forced to wait, cramped together like sardines (please note that this was during pandemic times) in a hot jetway. The gate personnel urging us to pack ourselves even tighter. When we were lead onto the tarmac to board we were forced to wait an additional 15-20min while other planes with their engines on rolled by us. This hurt my ears quite a lot and left my hearing a bit foggy for minutes after. Most other passengers around me held their hands over their ears as well.Upon boarding the stewardess did not even greet us, and the legroom was abysmal. The stewardess even rolled her eyes at serveral passengers. Every surface was covered in ads, making for a truly tacky decor. There was no vomit bag or menu; only a QR code that was somewhat worn.You will be offered nothing for free, not even a single cup of water. A small bottle of water will cost you 3€. We all know that's not the normal retail price with a regular profit added. The stewards patrouled the corridor almost constantly, making getting up to stretch your legs or going to the toilet a virtual game of froggers.Constant announcements about deals, shopping and even lottery tickets (yes, really) were made when the intercom did not chirp for unknown reasons. This eventually made me so annoyed I stopped listening. I think most of us did, which could be argued is a safety concern. The stewards spoke poor English and most of the announcements were more or less impossible to understand too.Speaking of safety concerns; the plane was not clean, not by any measure even in pandemic times. I am not sure a proper examination of the plane's condition was done either as it was only on the ground for minutes and I saw no one exit the plane that was not a passenger.The landing was as bumpy as I have ever experienced. It actually hurt my back and the aggressive breaking did nothing to help that.I have flown on most of Europe's budget airlines and I can safely say that Ryanair is by far the worst. Even AirBaltic is better, which I would recommend to absolutely no one. Other budget airlines, such as Norwegian or even Easyjet offer such excellent service and comfort for marginally higher prices that I cannot see how anyone would choose Ryanair over them unless it was the only option.Furthermore it is known that Ryanair treat their employees terribly (unfair working hours, some freelance pilots who may come in sick as no sick days are paid, overtime that is not paid etc. Feel free to google more). This is not something I would choose to support. The stewards were not very friendly, but I can understand why and choose not to hold it against them personally.Don't give Ryanair your money until they at least provide the bare minimum for their customers and their employees. Even a budget airline should do better than this. There are so many better, also very cheap, options. Do yourself a favor and seek them out. | 1 |
Ryanair | Where do I even start with this feckin excuse of an outfit. I am stranded in Torremolinos and cant contact this shower for love nor money to sort out how we are getting home. Absolute cowboys who should be stopped from trading. I have tried every way possible to make contact with them for 2 days now. Totally unethical in flying us out when others were cancelling their flights. It would be easier gaining access to the Queen than these fecking charlatons. | 1 |
Vueling | Where do I even start? From the start we had no luggage for the holiday. The airline apparently had no idea where the luggage was. The service was non-existent no one knew what they were doing,whilst away on our city break we had to purchase new clothes and toiletries. The customer service was horrendous. They kept passing the blame and not taking responsibility. We arrived from our holiday with no luggage and had to wait approximately 30 days and even then we didn't get the correct luggage. I've just got off the phone today and even now no form of compensation has been given. Avoid this airline it's a joke. I have rang 30+ times to sort this and it's like banging your head against the wall. Flight departure from Manchester 19th July 2024 to Barcelona. | 1 |
Lufthansa | Where do I even start…Our flight was cancelled from Edinburgh to Frankfurt 3 hours before departure and left everyone that was suppose to be in that flight confused and unaware of what to do. We queued for 6 hours at the airport to try get someone to help us while we were on call to Lufthansa and they did not pick up the phone. They said to use the app or website to rebook the flight but it did not work. Edinburgh airport gave us a place to stay for the night because we did not live locally and they said that Lufthansa will be in touch with us but they never. We were left abandoned and not knowing if our holiday to the Philippines was going to happen. They left us so long that the hotel started wanting to kick us out but they were understandable and they said they would let us stay until they got in touch with Lufthansa but they also did not hear back from them.OVER ONE MONTH LATER our refund for our cancelled flight has NOT BEEN refunded back to us so we have had to make a report with AMEX.AVOID LUFTHANSA AT ALL COSTS. Has not been helpful at all. | 1 |
Ryanair | Where do I start ? Chat facility is the pits of the earth. 8 times I've joined the queue since yesterday at around number 460 and on one occasion I actually made it to number 7 only to be disconnected. It's what they do best - frustrate the life out of you. Flight to Berlin from Stanstead scheduled for this week. Germany restricting tourists from the 19th - received a basic email yesterday to that effect but no further information provided. Transpires Ryanair will actually operate the flight to avoid a cancellation but I had to establish that through another forum. No refund or flight transfer unless I pay them another 180 euros. They can shove that where the sun don't shine. I'm facing a loss of over £400 but do they care ? Not at all, it's how they do business. Well Ryanair, I'm going to initiate a chargeback as you will not bully and frustrate me any longer. Will you ban me from future flights as a result ?(like you did to others) I don't give a toss as I won't be back. | 1 |
Ryanair | Where do I start ? First time flying with this airline and by God will be the last !! Checking in services took forever and going through security was a nightmare, treated appallingly and felt humiliated by their staff ! Asking staff to move faster in doing their jobs would be a miracle. Not enough staff attending to the the service, long winded walks to the gate that were never ending , then spoken to in such an undermining manner and looked down upon. No professional curtesy , at least three quarters of their staff should work in the shops, putting cans on the shelves . Despicable services that puts you off for good in flying with them ever again . | 1 |
EasyJet | Where do I start ??? After having our flights cancelled for the 2nd time we decided to opt for a refund, as a telephone booking we could only do this via the call centre who informed us they couldn't action the refund ( !!!!!) and to make a formal complaint via the website.We receive a standard auto response a day later so i decided to email direct ( cunningly the direct email details on their website is incorrect ) after finding the correct email the customer complainte returned to me confirming I would recieve a refund with payment back to the original card, as the booking was made in 2019 this card has now expired and been replaced, so Easyjet now see this as an excuse not to pay me and now offer vouchers.After speaking to customer services again they simply refer me to the complaints procedure on the website, this is just going round in circles.As a long term user of Easyjet I'm appalled at their lack of customer care and are breaching UK legal rules on refund timescales, I'm now making a full complaint to the CAA with possible legal action.Buyers beware and if you need to book to travel please ensure you take your business elsewhere. | 1 |
Wizz Air | Where do I start from? The staff at the gates were rude, arrogant and inattentive. Lasr 21th June from Gatwick to Malaga. They will always make you stand at the gate and wait on the plane for ages before the departures. Their ratio on a flight being delayed is nearly 100%. my average waiting/delay time is 2hours in each flight.I have now stopped booking flights because I have honestly had enough. If you can actually afford giving an extra 20eur/gbp just go with another airline. | 1 |
Grupo AirFrance-KLM | Where do I start with these clowns meant to got Oslo with my partner in January KLM cancelled the flights in December 2020 I asked for a refund on the 15/12/10 and after countless emails WhatsApp and telephone conversation with customer service it's like talking to a 3 day year old lies after lies from them it's taken my over a month to get the ADR code which apparently they haven't got yet avoid these like the plague absolutely no talking from one department to another avoid with all cost | 1 |
Pegasus Airlines | Where do I start …First the flight was delayed by an hour arriving at Stansted. I can cope with that , we taxi out onto the runway an hour late . Captain informs us that we have to wait till the storm above us clears and will update us in 20 mins . 1 and a half hours later we are still at the runway and no communication from the crew. When my daughter called the flight attendant to get some answers/updates he pointed outside and laughed "can you see the weather?" The couple behind us took offence to his attitude to our question and pointed out we had not been updated. Another steward came over, also laughed instead of apologising and saying they would go and check for us .Next thing we here is that the flight is being cancelled and we are going back to the terminal, no further explanation given .Half an hour we sat in the terminal before a rep came to tell us that the flight was now rescheduled for tomorrow instead .Instead of using the tannoy system to give information he was talking to small pockets of people . We were lead in a very disorganised manner back through duty free , he was walking so fast we seem to lose half the passengers. Basically left to sort out the mess they had created ourselves by ringing a call desk . No provision made to put us up for the night , just told to keep receipts for any bookings. Fortunately I was travelling with my daughter who managed to get us on the last flight out that night by contacting their call centre, the Pegasus desk were less than helpful.for others I felt sorry for them sorting out the mess .Needless to say we won't be flying with them again . Perhaps ground staff and crew need to be trained better in customer relationships before working for the company. We will be seeking compensation…… | 1 |
EasyJet | Where do I start …Flew out from Gatwick to Sharm El Sheikh on the 18th May with our return flight for 27th. Outbound flight was ok, minimal food but ok, you get what you pay for.The return flight however, absolute shambles.The day of our flight it started getting delayed bit by bit until it reached about 2 and a half hours after the original departure time. Then on the way to the airport it came up as 'delayed overnight'. Our plane had been cancelled, in short because the previous flight was slightly delayed because of 'air traffic control restrictions' and then the crew had gone over their legal working hours.Then after a 4 hour wait at the airport, with loads of children, elderly people, diabetic people and pregnant people we were offered no water, no food. And we weren't even 'in' the airport so couldn't buy any!! The whole time at the airport the easyJet rep was utterly useless, answered no questions and gave no direction. We eventually got put up in a hotel and food came for us at about 12.30am. 5 hours after we originally arrived at the airport. Me and my partner had one bottle of drinking water between us from 7pm until the next morning in Egypt.After a night sleep we were then picked up. And sharm el sheikh airport is a total shambles (nothing to do with easyJet to be fair but my god it compounded our misery!)EasyJet then supplied all the passengers of the delayed flight with one slice of pizza and a soft drink. Not a big amount of food when you consider it's the middle of the day, we'll be flying over both lunch and dinner time and we then board the flight and there is no substantial food available on the flight. Just crisps, ha! Laughable, I can't begin to imagine how some people were feeling with health conditions etc.We were delayed 40 mins on the second flight too because of refuelling - the plane was sat there overnight and they chose to refuel at the precise moment we were due to leave …Then when we landed, due to an altercation on the flight we were further delayed as we had to wait for the police to board. I appreciate this was probably following a process and was a required step to take from easyjet but it was an extremely painful experience.We were given the pizza at 1.30pm Egyptian time and then landed at about 9.45pm Egyptian time, some people physically can't go that long without a meal.I have since been given a response to my compensation claim from easyJet saying it was an extraordinary circumstance that delayed the flight when they actually didn't state that on the overnight delay reason. And the reason they have replied to my email with is different to the reason that was given to us on the flight tracker.It is an absolute mess, compensation won't even make up for it but some accountability from a shambolic show from easyJet wouldn't go amiss. | 1 |
Ryanair | Where do I start!! I write this whilst sitting in Birmingham airport awaiting a flight that was due to fly out at 9am. The live flight assistant has just told me this flight is delayed by 2 hours!!! This is after our flight was altered from yesterday afternoon to this morning. It's a joke that they cannot fly at the booked times. If only I had read the reviews before booking. I will NEVER use this airline again. | 1 |
Ryanair | Where do I start, firstly I had to change dates from June to July 22 to take my grandchildren and there friends to Cyprus after finishing school an exams. They wouldn't transfer the date, THEY cancelled and then made me pay in full again for the new date. Then I was given the seats by LOVHOLIDAYS as they previously assigned to us, when I rang again Ryanair just to check all was well the seats on the return were not there, so the children could sit with there friends I had to pay a further £160. THEN on the aircraft my GB American Football grandson could not sit in the seat comfortably he's 6'2 and his legs just would not go in, so had to be separated from his friend who is just a 3" smaller moved to the exit row seat there and back, I'm 5'2" and my knees just touched the the seat in front, widthwise must be just 18" wide, so it was so uncomfortable there and back for me too as I have bad legs, never ever will I fly them again. I am about to write my fourth time to get my first lot of money back as I paid twice, I did not cancel I transferred, so if they DONT pay me in full I'm going to take them to small claims court, WHATCH THIS SPACE x Chrissy Beere 07971555530 | 1 |
Grupo IAG | Where do I start, flight was delayed which was not the airlines fault but the customer online service after we made a refund request has been poor. Firstly BA automated phone service is a joke. All it does is send you a text message and basically is there to stop you talking with an advisor. Secondly the training of the call centre staff needs improving. First conversation on the delay was told a refund will be issued for the seat reservations. Week later not heard anything, rang again and was told I need to complete a form and a refund was not going to be issues until I did so. Completed the form nearly 3 weeks ago, rang today and the refund would not be processed / reviewed for 15 to 28 days. This is an unacceptable length of time to process a refund. | 2 |
Turkish Airlines | Where do I start,the flight left JFK airport 11 pm instead of 7 pm which means I missed my connecting flight to Isparta (only one flight today)I go to the counter to explain the situation to the unprofessional customer service team when I was told that I'm the one that's late and not the plane that took off 4 hours late,now mind you I have 2 fifty lb bags I have to drag from one side of this huge airport to the other side several times to be told I can't get another flight to Antalya because they're fully booked after several hours of back and forth they give me a flight to Antalya,now once I get there I have to take a taxi from Antalya to Isparta or go to the bus terminal and hope I can find a bus to go to Isparta other than absolutely being disgusted with the lack of professionalism I have to add another 10 hours extra to my day after a 10 hour flight,I'm very patriotic but this has got to stop I went through the same situation in 2020 with a family of 4 with young children and we were absolutely exhausted when we finally arrived in Antalya at 2 am I had to take my 11 year old to the emergency room for exhaustion,like I said I love the airline,I love the crew but the people at the service counters need a overhauling and training immediately.On a side note can anyone from Turkish Airlines tell me why I can go to Athens,Greece in the high season for $850 round trip but can't go to Istanbul for less than $1400 in the low season if anyone from the airline has an answer I would love to hear it.PS I'm not the only one that's asking that question there is a huge population of Turks in the Northeast that are wondering why that is? | 1 |
Grupo IAG | Where do I start. Absolutely rubbish customer service. They outsourced some random people in India to help with answer questions. They do not understand my questions and kept asking the same questions and repeating their answers. Basically, they use the wrong payment information (which is super concerning, I don't know how they get this person's data to my account) on my e-ticket receipt even though I paid using my card. I need the correct e-ticket receipt so I can use it to apply for Schengen visa. | 1 |
Wizz Air | Where do I start. First, a while ago after we had already pretty much planned the vacation, the flight back was canceled and there weren't any other flights on that date, so we had to reschedule the trip back one day later. Not a big deal, but now we're at the airport waiting to fly back home and the flight is two hours and a half late. Guess what? No refund, not even partial. Just a 5£ coupon which can only be used at the airport for a day and only in a few (very mediocre) structures. Considering how everything costs a lot of money here, how a two hour delay is quite a lot and how late we're gonna get home because of this, we expected a little more consideration as customers. A 5+ hour delay for being legible for a refund is insane, and the voucher felt like a joke. Never buying from this company ever again, as it's proven itself to not be reliable and customer service is almost non existent. | 1 |
Grupo AirFrance-KLM | Where do I start. I am still shaking from what this company did to me today. I had flight booked for the 4/13 at 6:25 am departing from Zagreb, with stop in Amst, going to NYC. Suddenly, the day before I had huge spinal pain that resulted with me being hospitalized and not being able to get onto that flight. My doctor gave me injection since it was urgent for me to take flight the same day, just advised me to be rebooked to the later flight that was available by the words of the agent I spoke to on the phone for 35 minutes(proof is in the photos). During our conversation, she suggested me to get doctor's proof and she would be booking me to that same day's flight at 3:15 pm. My doctor gave me heavy anesthesia so I am able to survive the flight at 3 pm, since my return was mandatory the same day according to the work obligations.I came to the airport as suggested, at 1:50 pm, run to the counter of KLM to check if my name was truly mentioned in the notes and if that ticket she was talking about over the phone truly exists. People on the front desk told me there are no flights available, and that they cannot rebook me on anything same day, neither the day after, even though I had all the medical documents needed that I was requested to bring the day before. After all that, sweating in pain on the counter and figuring out what to do because they basically told me in face that she made me lose me flight because of pain I was in, I asked them how can they help me to get me back home to NYC, since again, as mentioned, I had to be there the day after. They said I can buy another ticket, but in the system they can't book me to the other one, just the one 2 days after that was no-option for me because I had to be back to NYC, plus I am not able to sleep on the airport for 2 days and spend extra money I don't have, not even offering me voucher or asking me how I felt.In the end , lady rebooked me to the flight 2 days after that was worst possible option, I called agents online to try to help me, texted, flights were super available, but my fare apparently wasn't in that category.I am publicly writing this for everyone to be careful booking with them, I got nothing but spending extra money on another ticket, while spending money for hotel as well and having huge pain because I wasn't able to get back home to NYC on time to get my pain killer. I almost ended bed-bound.And the most important thing, they never returned my money, refunded me, or offered any help besides booking on flight that make my life even more miserable, and they were the ones to make mistake and lead me to go to airport to the other flight while lying they will send me confirmation over phone that I never received. I have recorded line of 35mins!DISGUSTING! | 1 |
Lufthansa | Where do I start. Our connecting flight was changed mid flight and they made it impossible to make the connecting flight. So we were left stranded in Munich for hours trying to get help , no one was helpful, it was appalling. Singapore to Amsterdam return in business. The most uncomfortable business seats ever, very short and narrow. I'm an average sized 173cm person and it wasn't comfortable. I don't know how anyone taller can be comfortable. Business pods are low, no privacy. The food was atrocious. My partner was served a prawn entree that was rock solid frozen. Food was tasteless, not warm, and we were served dinner for breakfast because that was all that's left. Staff were bland, unhelpful, and bordering on rude. Toilets were putrid and one ran out of water to wash hands. They couldn't get a request right. I will never ever fly this airline again. Absolutely terrible. Lufthansa lift your game. We have flown many business airlines and you are worse than easy jet! | 1 |
EasyJet | Where do I start. Well it started well - received voucher after approx 3 calls and two refusals. Rang to use voucher after realising couldn't use it online.... 4 hours 10 to get through. Advisor Seemed very inexperienced and was sighing throughout, but we persevered and I got three return flights booked. Great, you'd think! Got the confirmation and the advisor had added extras that I hadn't wanted and given wrong pricing on flights I wanted meaning I was flying on a 3rd choice date at more cost. So I tried to ring again, and again and again.... email, more than 50 tweets, FB and got through after 40 hours waiting over last few days. Yeah finally all sorted, you'd think! Flights moved. I asked twice to confirm new details, advisor confirmed. Said goodbye. Checked email. Guess what? Hasn't moved the flights. Sent same booking ref and am on same flights. So back on the phone again. I've been understanding and very patient but I'm now furious. | 1 |
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