Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Where do I start? First of all, the customer service of this company is rude and always unhelpful. I've only had the bad luck to book flights with BA once during my trip from Denver-London-Athend. Our flight (Denver-London) diverted and instead of landing to LHR we landed to Keflavik. We were in the aircraft for 2 hours when the crew announced that they have to stop working and we can only fly with a new crew 10 h later. So we stayed in Keflavik airport, waiting in queues without any purpose. The customer support was not helping us rebook, neither the airport staff. Finally, a flight was announced in the evening, with a huge delay on the onboarding. I reached the gate 3 hours later only to tell me and 15 other passengers that British Airways deleted us from the passenger list and the plane just took off without us. We had to sleep at a hotel in Keflavik and take different flights the next day. My trip lasted in total 4 days because of this mess since I had to go though another city to finally end up in Athens. What British Airways has done so far is send me an apologetic email, and ignored my claim for a compensation. | 1 |
Ryanair | Where do I start? No one cares about customer satisfaction. We flight with Ryanair as there's no competition. | 2 |
Grupo AirFrance-KLM | Where do I start? Their app is awful, not user friendly. My title is 'rather not say' because the only other option was a she or they them...ðŸ˜Outward a delay was 2.3hrs on top of a 12hr flight. So stuck on a plane for 14.75hrs.Lost my baggage on way back.Complaint process an absolute farce where it's a war of attrition. One question asked per day from someone in India, from a template.Then asked for bank details and DECLINE your case!?They've honestly worn me down. Life is too short to deal with this terrible carrier.If your flying long haul, save yourself the bother and go with ba, virgin, Emirates etc ... | 1 |
SAS | Where do I start? We are from Germany. We booked 4 tickets via SAS from stockholm to kiruna in Dec 2020. We booked the tickets at around October and made sure to also include their insurance. And the prices were quite expensive (very strange considering the quality of service).As you all know, there was a global lockdown due to corona from the beginning of December and All international flights were cancelled. All our flights from and to sweden were cancelled due to lockdown and we had to cancel our flights to kiruna. Their flights actually functioned at this particular time when the whole world was at a standstill.I will sum up the inconvenience caused by SAS in the following points.1. It was very difficult to contact SAS customer service during this time. It was not really easy to find their customer care service and they never pick your calls.2. Finally, I found an email hidden in the depths of internet and I got a reply more than 3 months after the email was sent (in around April 2021).3. After exchanging a lot of mails and doing a lot of research, I was able to prove to them- it wasnt really our fault that we couldnt make it to the flight and that it was a result of a global situation of pandemic.- the instructions to the insurance werent really clear during the booking and SAS loots you saying the insurance doesnt cover stuff that a normal insurance should cover. (No idea what it really covers).Even after all this, SAS has no courtesy to consider the problems of their customers. And they were not even willing to cover part of the prices. We spent around 1000 euros for 4 people for a one way ticket and they were hesitant to show any heed to our helplessness even though it wasnt really our fault to not make it to their flights during the pandemic.SAS has lost 4 customers forever. It may not be a lot to them, but it means a lot to us.BestVignesh | 1 |
Grupo IAG | Where do I start? We've used them on 2 occasions, but utter shambles. First flight back in Sept from Aberdeen to London, then to Dubai. Told on way to airport that flight to London had been cancelled, And flying us later to Amsterdam! The check in desk said to call BA, they said to go to the Desk! Luckily heard another couple managed to grab another BA flight to enable us to catch the Dubai flight, followed them to another desk and got sorted, but 2 HOURS of stress!! BA then decided to change our seats for the Dubai flight but didn't tell us (which we'd paid for), Put in a claim for the seats, but they just closed it without even telling us.On BA Business Class sale, we were told on the App, we could upgrade another flight we'd booked later in the year. Clicked the Upgrade option, went to pay and it said we had to call them. A rude lady on the phone said she couldn't do the upgrade! We rang again, and they said the app wasn't showing the latest seat availability (even though it had been doing the same thing for 2 days!!!!) Seriously?? | 1 |
EasyJet | Where do I start???Easyjet is just a joke, please fly with other companies, anyone else but Easyjet.The staff is rude, the customer service is just useless.I'd like to tell you my story.Ready to travel on 29th Dec from the UK to Italy, they would not allow us on the flight because we did not have a covid test from a private test provider. We showed them that nowhere on the Easyjet email or website we were required to do a private test. They said: "it's a regulation from the Italian government". We showed them that this was not true. "We never accepted NHS tests", we showed them that we flew at least 6 times before with NHS tests, with no issues". The excuses went on and on.We did not get on the flight.We spent money for transfer from and to the airport twice, as we managed to get a flight for the day after.We requested a refund, providing all the details and proofs of the non-sense they were telling us about the private tests, making it clear that we were not allowed on the flight for no acceptable reasons. Of course, they could not help it!!!I still cannot believe all the non-sense they told us at the airport and via email, insulting our intelligence.Since the beginning of the pandemic, Easyjet has become just a joke, with very (very very) unprepared staff, and making excuses while not treating paying customers in a fair manner and with respect.Please, fly with other companies because Easyjet is just appalling. | 1 |
Ryanair | Where do I start….Gate not displayed. Boarding info not given.Went to gate for boarding. Ryanair staff locked off an access door to the gate early meaning we could not physically get to the gate.Sympathetic Easyjet staff came to help us as there was still plenty of time to board the flight. We could see the plane and that passengers had not boarded the flight. They advised we head straight to passenger services for assistance.Airport passenger services contacted ryanair staff responsible for the gate and was assured by the airline staff that we would be picked up, as per normal practice, but they never arrived. Plane departed later than planned.Ryanair online chat was a hopeless service.Ryanair customer services were called twice. They were no help whatsoever.There was no instruction for what to do next. They hung up both times after putting the call in to a lengthy hold.After approx 3-4 hours, a representative appeared who could communicate very poorly and was not even dressed in anything that resembled ryanair (or swissport who ryanair use), I asked if she worked for ryanair and she said yes. I asked what was going to happen next and she said come with me, i asked where, she said back to arrivals. I asked how we were supposed to get to our destination and she said book another flight. The next flight was two days later.So, shes expecting us to pay for another flight two days later and not even an apology was given? I said this was not our fault but she was eager to get away. She exclaimed that "you missed your flight", i said we did not miss the flight, the door was closed and locked and we were calling your gate using the provided number (all calls were ignored). She said that we were too late and that she would use CCTV, if needed, to prove it.She then disappeared and left us at border control.Overall, this experience couldn't have been any worse. Ryanair did not give any thought or consideration to their paying customers. It is clear that they are well versed in their systematically defensive operations. In this they ensure their own interests are taken care of, at any cost to the customer.This has now resulted in myself having to travel for a further 24hours to reach a destination that would have talen 1hr 30mins, at triple the original cost. Not only this, it has disrupted plans, delayed arrival, cost money in duty free purchases that can no longer be taken, stress from the experience and ultimately, missed time that would have been spent so valuably with family.Ryanair - you've shown your truest colours. Never again. | 1 |
Ryanair | Where do i even start. as soon as i boarded the plane i knew i made the worst mistake of my life. on my flight from stansted to Marrakesh absolutely horrible. as we get to Marrakesh airport we wait for atleast 30 mins for our luggage and nothing came only for us to be told that a girl had a air tag in her suitcase and it was still in stansted absolutely horror and it's the fact that they honestly do not care about where our luggage is leaving us to go to our hotels and come back the next day absolutely ridiculous | 1 |
EasyJet | Where do i start, spent weeks and weeks doing my own research about travelling abroad found on Portuguese travel website that your child has to be 12+ for a pcr to travel as my daughters are 10 and 11 they dont need one to travel to madiera. Gets to the airpot and the woman at check in asks dor a negative pcr test for my 11 year old i said its only for 11+ after checking her lame printout on her desk she said cant allow you to fly at which point my daughter says "its ok ill go stay with nanna" absolutely heartbreaking for me to see my daughter process the situation in her head and come out with a solution to suit her family, an 11 shouldnt have to deal witha situation like that ever! The woman on the check in next to her says i would have let you through. Her manager was called and i had to provide proof that i was right and they were wrong. Even afyer showing her manager that i was right he went off for 30 minutes to"double check" the came back and claimed he'd sorted it, then the check in woman says everyone hates me here they think im a b**ch. This is what happens when you give bitter people power over other people it goes to their heads. I wonder how many other families easyjet has redused because they havet even bothered to check the latest updates. Also claimed you can change your flights free of charge, but charged me extra £600 to change mine, cutomer service is non existant and if you email them they just reply with the same generic "check the travel section of our website for more details" well i did that before there was no info thats why im emailing you. Absolute shambles of a company bring back Stelios! | 1 |
EasyJet | Where do i start. My experience seems similar to everyone else. For us Easyjet cancelled our flight and notified us by email of our options so i chose a digital voucher. As we hadnt recieved it after 3 weeks i rang to chase it and they apologised and said they would reissue. When i recieved it through it stated i had to phone to use it.So i ring back and after a further 2 hour wait i got through to be told there was nothing they could do . eventually i spoke to manage to advised me to screen shot the price online when they go on sale and they would honour that price as it wasnt my error. i get up at 4am to eagerly await the flights and at 7am i screen shotted the prices. I then spent 5 hours trying to get through. When finally i get through i was told no record of this conversation . The total price was now £1000 more. The service and the general lack of competence is truly astounding. WHen you ring through the first message you hear tells you Easyjet are a digital airline and to transact online! | 1 |
Wizz Air | Where do i start.....a bunch of cowboys, staff are unprofessional, spent most of the flight gossiping about other members of staff. These girls do not like Reuben, whoever he may be.No one wore name tags, so I can't name anyone. Staff would whisper and giggle about custo.ers on the flight.Website and app are useless, always crashing and clunky to use. Found out before returning home that we had to log on and pay £2.50 per person to be emailed a copy of our boarding passes. Either that, or we would have to pay 40 euros each to get the boarding passes at the airport.The app and website never managed ro get through ro payment when trying to process the online check in and we ended up being charged over 80 euros at the airport for our boarding passes. | 1 |
Grupo AirFrance-KLM | Where do i start? for a start they have started charging for taking checked luggage on a LONG HAUL flight, Yes KLM i am just nipping over to south America for a weekend! absolute nonsense. I split with my partner and i was trying to change her name on the flight to my name and change the flight to a future flight for myself, apparently this is not possible and not even for a fee! i tried to ask if i can upgrade the flight to do this , NOT POSSIBLE. So now there will be an empty seat going half way across the world with nobody in it because KLM can't help me change these simple details! Very good for the environment. Even Ryanair and Easyjet allow name changes for a FEE, I thought KLM was a proper airline but how wrong i have been, I will never entertain the idea of flying with this airline ever again and be telling this to everyone i know to completely avoid them! If any KLM representatives want to make this right! | 1 |
Ryanair | Where do l start there is so much to mention. Firstly, I've been a customer of Ryanair for years and years. Service is hit and miss but for the no frills airline it does what it says on the tin. I booked a flight to Malta end of Oct for end of June. Now I get there has been some issues with Covid which I was very patient with. My flight was cancelled for obvious reasons. They tried to entice me with a voucher but given the climate decided to take a refund. They sent me 3 emails and every time I stated l just want a refund. This was requested early May. I had to contact Ryanair every 3 times on chat and they were useless. Fobbing me off every time. I got my refund yesterday. 3 months ! Yes 3 months to refund I think that's disgusting. You had £159 of my money when you weren't entitled to it. You have firstly lost a long standing customer. I will NEVER ever fly with you again. Your loyalty to customers is non existent. Filling your pockets to make interest on your figures. I don't care if l have to pay an extra £100 to another airline I'll do it just to make my point and to never fly with you. 10 years I've been flying with you on and off. Messed with the wrong customer. | 1 |
Jet2.com | Where do you start, from the first day to the last, slight delay going out coming back went as smooth as you could expect Jet2 are the people to go toThank you | 5 |
Grupo IAG | Where do you start? I simply cannot believe how utterly, utterly shocking British Airways has become. I fly 2 or 3 times a month and I do my best to avoid BA , but inevitably you eventually have no choice.Every single flight is delayed, when you eventually get to board the plane you sit there for ages waiting to taxi. What are they doing? I've flown with dozens of different airlines over the last few years, why does it take BA so long to get off the gate?On top of this there is always something else that makes your life worse that rarely seems to happen with other airlines.The flight I am currently on, delayed for 30 minutes, sat for another 40 minutes waiting to taxi, forced to check luggage which will add another 30 minutes to my whole journey, card machine isn't working with half the passengers cards, so most of the passangers are having to go without food and drink.A few months ago I had to fly to Shanghai with BA. Both flights delayed. Flight out wasn't too bad, but the flight back they fed us within the first hour of a 14 hour flight and then had the passangers queues for noodles at the back of the plane 10 hours later.Absolute joke of an airline, easily beaten by all of the budget airlines. The only positive I can possibly say about them is the flight crew are always polite and very apologetic. They almost look embarrassed to be a BA employee.I'm positive that when I finally get off this shed of a plane and check Google, BA would have recorded millions upon millions in profit and paid huge dividends to share holders, despite clearly having absolutely no interest in providing anything even approaching a good service to it's reluctant customers. | 1 |
Ryanair | Where do you start? Oh, refunds. If you don't provide a service you refund the person for the service you did not provide. Customers are not sources of indefinite interest free loans. Yes the upshot of coronavirus is harsh but individuals do not have the luxury of millions in cash reserves, they have bills, overdrafts, kids to feed - so give the money back. Although why anyone would want to use an airline with the worst customer service, where staff are no so much incentivised to generate extra revenue (baggage charges!!) but scrutinised if they don't. A Richard The Third that cannot be polished. | 1 |
Ryanair | Where do you start?!Our flight to Gothenburg. Our flight almost landed, then took off as the wheels kissed the concrete. The pilot said the airport was closed, so we couldn't land. We ended up going to Copenhagen where we were kept in the hot smelly can of a plane, then cattle herded through passport control, to then find our bags, eventually, dumped in a pile.From talking to the car rental staff at Gothenburg, they said it didn't make sense as the airport receives flights 24hrs a day. Therefore, it is clear either the pilot, or Ryan air as a company have made a farce of the landing situation.No updates, no guidance, rude children for staff members, filthy planes, terrible all round. | 1 |
Wizz Air | Where does one begin? The flight left nearly 45 minutes late because the airline decided that the appropriate time to refuel the plane was when passengers had just boarded and sat in their seats. Though I suppose that's nothing outrageous in Wizz Air terms. That was after overzealous security wasted an inordinate amount of time (an hour-plus) boarding passengers due to their hellbent mission to catch out as many people as possible with their excessive hand luggage fees.The complete lack of leg room is also something to behold and a DVT nightmare waiting to happen. This is complemented by the non-existent seat space and being squashed against a rotund ham for your 4-5 hour flight. And don't even get my started on the sub-Saharan temperatures. Why the hell is it so oppressively hot on every Wizz Air flight?!!Other Wizz Air passengers are quite something. A curious mix of middle class families and friendship groups and strange, hygiene-averse and mannerless specimens. If you're lucky enough to fly to a far-flung destination, you'll be treated to the constant and noxious nose-blowing of some fat ham beside/in front of you, coupled with consumptive sneezing into the aisle. Tissues are an alien concept to these creatures. For the rest of your flight, expect to inhale the dangerously hot fumes of the hundreds of other passengers' farts and other ungodly bodily substances.My best advice for enduring a Wizz Air flight is to knock yourself out with an antihistamine hastily after boarding. | 1 |
Grupo AirFrance-KLM | Where is my money? I have requested a refund for my tickets a month ago. I contacted them and they said the refund was approved on day one that I submitted the request! And where tf is my money then??? They kept telling me to contact the bank, ffs what's the bank can do? They are being insincere and not very keen to help you solve the issue. They told me to wait another 30 day!! I need to use that money! Their website said it will take 20 days max and that is passed now! Suck it KLM, I will never recommend you to anyone. If I didn't get my money back I will sue you! | 1 |
Grupo IAG | Where is my refund ? You have constantly lied and tried to fob me off with lame excuses . Over 4 months waiting just stupid emails telling me it's been processed. Sort this out now I promise I will go into social media and take this further . I saved all your emails so have all the names I've been dealing with . THIS IS NOT A THREAT ITS A PROMISERef complaint Ref 03534527 | 1 |
Turkish Airlines | Where is my refund? I have received instructions through the so-called "Feedback" system in order to deal with a wrongly issued ticket (I swapped first- and last name by error). They said, I should buy an identical ticket with the correct name in order to get the wrong one reimbursed. I did exactly that on August, 20th, 2020 and since then I have not got a response about if, how and when I will get a refund, although I contacted them numerous times thru different channels. Not even answering me is just so unbelievably disrespectful and it makes me feel like Im not dealing with a renowned airline. | 1 |
Ryanair | Where is nationality of British? I was trying to check in but English, United Kingdom or Great Britain was not in the EU section but it was also not in non-EU countries - how can I check in? The programmers need to find new jobs | 1 |
Ryanair | Where is our refunds for flights CB1B4U & YZBIRB from Malta to Bratislava due on 14/05/2020 and 24/05/2020? We do not want vouchers, just our money back. What customer care is this ! Are we getting what we paid? What are you waiting for ??!! | 1 |
Ryanair | Where is the 0 stars when you need it.I made a mistake one of the bookings and they didn't allow me to change the date even within the grace period of 24h. Because I booked insurance they told me to report it to the insurance, not for my suprise, the insurance doesn't pay for this... Think twice when you book a £15 flight, on top £18 seat, £7 insurance, £60 for a bag and now £40 to change the date, what was advertised as £15, cost me £140, which tax wise, the government only charge tax on the ticket price. So yeah, Ryanair dodgy hidden cost are a "smart" way to dodge tax and take advantage of customers, this should be illegal! | 1 |
Lufthansa | Where is the difference between Lufthansa and no-frills carriers nowadays? Lufthansa: Old and frustrated cabin crew, horrible hard seats on European flights, no more complimentary food and drinks - they now even reduced the size of the complimentary bottle of water you get in Economy. Checked-luggage price on Light fare increased from 25 to 30 CHF. Of course, ticket prices did not decrease: you pay the same or more, but get much less back. A true embarrassment for Germany. | 4 |
Lufthansa | Where is the zero star? that's what the Lufthansa airline deserves for customer service. This particular experience is aimed at the ground staff at SEATAC airport on Oct 16th, 2021. My family and I are beyond shocked by the poor customer service that we received on this particular day. We had EVISAs that were pending for an emergency visit to Kenya and so they denied us to fly to our layover in Germany. What we found shocking is the staff on the ground that were rude, ignorant and not helpful at all. There was no help whatsoever offered. Another airline had to come to our rescue. Booking another Lufthansa flight is a definite no. | 1 |
Ryanair | Where should I even begin? Well, I paid for two suitcases and I wore my purse, which was later considered a bag. While boarding, my purse was considered its own suitcase and my boarding of the plane was about to be denied; although the workers spoke to me with a belittling and threatening tone, I later discovered that they have no right to deny my boarding. The women pushed me off to the side and refused to allow me to pay for my bag until later. But they were using an aggressive tone against me to scare me off- how professional right?! I had to get back to London to catch a plane to the United States because I have stitches in my head and I can't delay my trip nor will my doctor like how high my blood pressure was because of their harsh treatment. I paid 46 euros for a bag that isn't even 2 kilos in weight and I had to deal with the stress of thinking that I wasn't going to be boarding that plane. And then when we arrived, my brother-in-law fell off the dangerous, narrow, and very steep stairs they had attached to the plane. Can you imagine that? So overall, very "memorable" customer service, rude representatives by all means… all the tricks in the book to get extra money from people while also making them feel extra stressed during what should be a relaxing vacation… If I compare them to Vueling, they are much worse and if not the worst airline I have ever flown with. At least Vueling takes your carry-on once it's paid for; they don't leave you feeling stressed and worried. So hear this… I will NEVER consider flying on Ryanair EVER again, not even for free… so stay away by all means if you don't want to feel the way I felt on my vacation… | 1 |
Grupo AirFrance-KLM | Where should I start? First our flight was delayed for more than 2 hours in Accra, there was no email or text from KLM. While on the way to Amsterdam, while using their free Wi-Fi for the last hour of the flight I saw an email pop up from there but I was unable to check it so I WhatsApp my brother my email login to check. The email from KLM flight said that you have missed your flight to London Heathrow so we have rebooked you on a new BA flight that was 14.55pm almost 8 hours later than our original flight since we were supposed to get to LHR 9.00am. Long lines at the airport since you have to now get new tickets. No one to help you. Imagine being in long lines with 2 year old twins who are tired and hungry. When we arrived to London 4.20pm we received none of our bags. Trying to contact KLM and they keep saying to go online to make a claim. Online when we put in the booking number it says it cannot be found. This was since Monday/Tuesday up to now there has been no call or email from KLM. Very horrible service. I will never fly KLM again. | 1 |
Grupo AirFrance-KLM | Where to begin with this absolute circus of an airline?Booked flights for October 2022 from Newcastle to Tokyo Haneda via Paris. It's important to note that when booking, we paid a higher fare to be able to rearrange our flights, cancel for a full refund and choose our seats in advance.On the morning of the flights we tested positive for Covid-19 so decided to rearrange them.Long story short they booked us on a flight to Bangkok which we only realised once the confirmation email came through. Must have taken between 7 and 10 different phone calls and several emails to get this sorted, each time being met with either a rude and dismissive attitude telling us we aren't entitled to change or cancel, or total ineptitude from staff who didn't have a clue what to do, despite us calling to correct a huge error made on THEIR part. We were given phone numbers that didn't work, email addresses that bounced back and the whole process was an absolute nightmare - not ideal when you're already ill with Covid!Eventually we were told that the flights could only be rearranged via the UK office. Why not tell us this 8 phone calls ago then? The customer service number on the site is for a foreign office so we didn't know any different. Thankfully the man we spoke to in the London office was helpful, corrected the flights and issued vouchers for the difference in cost.Fast forward to 2 days before the flight. We received an email inviting us to choose our seats before the check in window opened as this was part of the perks we paid for. We therefore did not check in online the day before as we thought our seats were already secured and as we would have to check our luggage in at the desk anyway, there would be no point.We arrived in good time at Newcastle Airport on the morning of the flight to be told that not only did we not have the seats we selected, but had been put on standby and did not have seats full stop, and that it would be unlikely we would be seated together. It was then implied that it was our fault for not "thinking to check in online." We explained the situation and staff were not really able to give us an answer beyond "there's no guarantee because of weight distribution and the fight is overbooked." Considering we had originally booked a later flight and were moved onto the 11.20am (inconveniently giving us an 8 hour layover in Paris), I was baffled to hear it was potentially too full. When we reached Paris the flight to Tokyo was also delayed by over 2 hours, meaning we were sat in Charles de Gaulle for over 10 hours.I'm well aware that delays and mix ups happen, but when you add this to the absolute nightmare we had when trying to rearrange our trip in October, it just simply isn't acceptable. AirFrance seem to treat their customers with utter distain at every point of the journey. We paid over £2000 and I'm left wondering what I actually paid for, especially when it comes to the so-called perks of the higher fare.Almost a year later and I'm still waiting for a response to my last email in which I expressed that I would like to make a formal complaint and expect suitable compensation. In a previous email they claimed that the flight had "already been refunded", when in actuality all they did was refund the difference between the Bangkok fare and the Tokyo fare, and this was given in the form of an AirFrance voucher anyway so they still benefit. | 1 |
Iberia | Where to begin, I guess at the beginning. At check-in their computers were down, so it took a long time to check our luggage in and get boarding passes. Very unhelpful and not service oriented - I pulled up the health screener of my final destination, TLV, but it was not in a format they wanted so they said I would not fly if I couldn't pull it up. 3. Poor customer service. My seats from Madrid to TLV could not be assigned in DFW because they have subcontracted employees without full rights. Our first flight from DFW to Madrid got delayed, which is not a huge deal, but it got delayed even further because they could not match the passenger list with the amount of people on board. The flight crew could not understand the delay either, which they expressed to the passengers. Madrid to TLV was ok. TLV to Madrid 8/12 flight got moved up, I had to change my itinerary, customer service number would hang up on me. I could not find Iberia employees at the airport. Flight delayed and unprofessional - We were told the computers were down, they used a different airplane, and that we could sit anywhere. Then the "musical chairs game began." They started moving passengers left and right to balance the plane, just during take off and landing, then we could go back to our seats. The crew looked confused and dumb, like they didn't know what they were doing (because they didn't). Uncaring and very poor customer service - At Madrid they would not even consider putting me in an earlier flight, after disrupting my schedule, that was operated by AA on Iberia’s behalf because according to the Iberia agent: “They won’t give money to AA for taking you back.†At my arrival in DFW my luggage never arrived, despite being there way early, and the agent they had was again a subcontracted employee without access to their system, very young and untrained. He provided me with a handwritten form to fill out, no reference number was given to me. I did that and left because I was exhausted. 9a. Went to the airport the next day, Iberia’s counter was nowhere to be found, no employee available, nothing, just a ghost airline! The next day I call customer service and they could not help because their system was down, I proceed to explain my ordeal and worries about this flawed system and she replies - “I don’t control what happens at the airport and then cut off the call and sent me to a survey. Second CS call - She had said to call customer service back in 2 hours. I called customer service in 3 hours and the agent located the luggage in Madrid. I asked her to open a formal claim for my luggage, she said she couldn’t do that through her system. I exclaimed - “Then what are my options? I couldn’t do it at the airport, and I can’t do it now either.†She recommended for me to go to their website and fill out my complaint. Third CS call - I explained that I’d like to know if my luggage was in transit, the CS guy asked me for the reference number, and I explained that this airline is not like a normal one that would issue one at the airport. He assured me the luggage was in transit but without that PIR (reference number) they would not deliver it to my house, and I’d have to get it from the airport myself. Granted the airport has no available personnel if there is not a flight they are working, they don’t have a local office or nothing like that. | 1 |
Grupo IAG | Where to begin.The website is a joke. I've been trying for a week to save my traveller's information and kept getting an error message without it pointing out where the error was.The input format for the visa number does not allow the ESTA number, but there is no alternative other than to select "No visa".I spent half an hour to even find a customer hotline online, with all the numbers listed everywhere telling you "this is not a valid phone number" when you call them. Eventually tried the number it listed for Germany with a British country code and that worked. Spent 30 minutes on an extremely poor quality call with a person who struggled to understand me and finally had to give up without being able to solve the issue, telling me to just check in at the airport. It's 2024 and BA isn't able to let me check in online. I will not be flying with this airline again. | 1 |
Turkish Airlines | Where to begin? We flew business class, but you wouldn't know it. Our seat allocation was ignored on every single flight. Some seats were downright broken (where the passenger had to go to economy), worn and tattered, the staff were rude, and the food and wine were mediocre. On one flight, I was only allowed a single bottle of water because they didn't have enough – instead, they had to ration with refills.Then came the five-hour delay in Istanbul. Annoying, but delays happen. The real disaster was discovering a massive puncture in my brand-new Tumi suitcase (€1,700) upon arrival in Cape Town. It was a birthday gift, and this was its first trip. It's unrepairable. Tumi had said they'd never seen damage so bad to a piece of luggage. I checked Turkish Airlines' website, which stated that damage claims could be submitted at the airport or online within seven days. I chose the latter, which was a big mistake. They refused to process my claim because I hadn't reported it at the airport.Trying to reach a human? Impossible. Their feedback portal is designed to frustrate customers into giving up. You submit a complaint, get a reference number, and wait 1-2 weeks for a reply. When you log in, you can only see the last message—no history, no access to previous responses, and absolutely no way to contact a real person. In the end, I had to file a GDPR information request just to retrieve my own communication history.Everything about Turkish Airlines is bottom-level. Their customer service is so appalling it would be laughable—if it weren't so frustrating. I have time, Turkish Airlines, and I will chase this until you pay me what you owe. But I will never fly TA again. | 1 |
Ryanair | Where to begin?We arrived at Gran Canaria Airport, and we had to walk the whole length of the airport to get to the check in desks. There were 4 desks to check people on to the 5 ryanair flights leaving, and only 1 person to check people in. We, along with the half mile queue of other passengers stood patiently for about 45 minutes (and by now i'm starting to get worried, there's only 90 minutes left before the flight is due to leave at this point). Other members of staff arrived and a second desk opened, but still we waited. It was a further 15 minutes before someone with any authority turned up and opened the remaining desks and got us into 4 queues.We got check in and through to security. I have to say the 2 staff members checking our boarding passes just before we got on the plane understood the meaning of "Priority Boarding", unlike their counterparts at Luton airport a week prior, mixing priority and non-priority together - what's the point of paying for priority if the staff at the airport don't give a toss?The planes are terrible, they've taken out the privacy screen that exists on other planes to get 2 extra seats right at the front (which generates that extra £££ from the legroom).We left an hour and 40 minutes later than we were supposed to, and the landing was bumpy.The thing that really got my goat was the lack of "Priority boarding" on the way out.Would i fly with them again? I spent 3 phone calls of 45 minutes trying to get allocated seating for this flight, i'd rather dig my eyes out with blunt knives than fly ryanair again. | 1 |
Grupo AirFrance-KLM | Where to begin… I've had some of the WORST experiences flying with KLM. All the reviews in this thread say it all, but let me reiterate a few things if you're thinking about booking a flight with them:-their customer service is trash. If you try calling them, good luck talking to someone quick. Every time I've tried calling I've had to wait in a queue for minimum of an hour.-just about every single one of their employees (there was maybe one or two good ones, but few and far between) are rude, incompetent, inconsiderate, discriminatory, and think it's okay to be on a "power trip" over their customers.-they ALWAYS overbook their flights, and they'll nickel and dime you if your combined carry on and checked luggage weighs too much.-since they overbook their flights, they don't have any remorse for people with disabilities that NEED specific seat requirements and extended leg room (learned this from personal experience on a flight with them, we WILL be filing a discriminatory complaint with the US Department of Transportation because of this).-on the note of discrimination and not being able to move our seats for health reasons, my fiancé who was flying with a broken ankle, had no choice but to extend his leg into the aisle, moving his leg and being mindful of passengers passing by… low and behold the flight attendant was incredibly rude in tone telling him he "HAD to stop putting his leg in the aisle" (no please. No thank you. Pure rudeness).-need I say more? I haven't had one good experience with this airline.KLM, get your act together. I will never be flying with you ever again. | 1 |
Vueling | Where to even start. At bham airport the staff did not check us in properly which meant when we got to security we then had to go back to the check in desk as our boarding passes had not been printed (told they were on phone). The member of staff continued to have a conversation with his friend whilst swearing numerous times when he was sorting out the check in. No apology, hardly even an acknowledgment that I was there. On the plane staff extremely rude, no room for my carry on near my seat despite paying for an upgraded seat so I could have my bag near. Tried to explain this to the air steward and was basically shouted out. When we got to Barcelona my check in case had been lost. Waited over an hour to file lost baggage report. Was told by the staff that my bag hadn't been sent because according to check in we never got on the flight..brilliant. Told that I would have an update within 24hrs. Well that came and went and still no update. Called vueling but non of the options work so it's impossible to talk to them. Tried twitter, completely useless again. After 72hrs and out of desperation I contacted a manager at Birmingham airport and asked if she could help me. This absolute gem of a lady located my bag and had it sent the next day. However with no tracking update from the airline it was impossible to then determine when it has arrived in Barcelona. Again out of desperation I went to the airport to see if I could find it myself. Security very understanding at arrivals and allowed me through to look for my bag. Amazingly I found it on a random carousel. However according to vueling the bag is still lost. How is it that I am able to find and locate my bag but they can't? Return flight equally as awful. If you fly from Barcelona they will scam you on excess luggage. Flying out no issue but at Barcelona had to pay 120euro extra despite the case being lighter as I removed any expensive items and put them in a carry on. There are no manned check ins so you wait in a queue to check in yourself then told to go and wait in another queue if baggage comes up as too heavy. Woman at check in would not give me a bag tag and told me not to worry I refused to leave without one due to baggage being lost previously. Eventually got one. Again over head lockers too crammed to have any of your belongings by your seat. Plane is not cleaned between flights as both times had food from previous passenger all over my seat. I would rather go by row boat then fly vueling again, ruined the holiday. | 1 |
Air Europa | Where to start .. this box really isn't long enough but think about cattle being herded off for slaughter then crammed into a dirty, greasy and uncleaned tardis box with no food and half a cup of coffee for an 11 hour flight and you start to get the picture. You used to trade off basic comfort for a cheaper flight but now they charge top dollar (£1400 return to Paraguay bought early and still had a 10 hour transfer in Madrid). I don't think I would use them ever again even if free... their attention to detail and desire maximise profit only makes me shudder about engine maintenance and flight safety! Good luck | 1 |
Ryanair | Where to start first time using Ryanair and the last. I booked priority hand luggage which added to my return flight instead of the outgoing flight. Couldn't cancel or change so had to then pay for more luggage for a 10kg hold bag. Which is smaller than any of the cabin bags my family own. So decision new luggugae or pay the extra cost for a bigger bag, they will not give you the complaints department on the phone or let you speak to someone higher up. Just pay for easyjet either way its cheaper | 1 |
Lufthansa | Where to start from?… From the check in luggage counter. Staff of 2 people - one for economy class, one for business. At the economy class counter the staff is more than 20 minutes with one of the passengers. She cannot fix her problem but she doesn't seem busy…À huge line behind waiting for the flight in 1h-1.30h…First impression is not misleading. After the person responsible for business class helped her absolutely lost colleague, I successfully checked in my luggage and headed towards the boarding gate. I've noticed that when it was my turn, the girl checking my documents didn't even look on my ID card and flight documents. Well, I told myself, as long as there is no problem, all good. Seated in the plane, it is already time for departure but the plane is not moving… Second issue… We have been announced that on the plane we have a person who is on the wrong flight…. 25 minutes delay because of it. I have 50 minutes at the airport of Frankfurt for my connecting flight. I start sweating and cursing in my mind.We arrive at the airport. Meanwhile, gate for my connecting flight was changed. From A gates I need to go to Z. Oups, I forgot to tell you - in the first flight my seat was changed as well.I am hurrying to catch my connecting flight. 10 minutes before departure I am there. What a pleasure! I did it. Unbelievable, all should be good now. Well, not really. At the arrival of my final destination, my luggage was lost…I also forgot to tell you that in the plane I was waving like a hell to the stewardess for some info and encouragement. Apart from collecting the rubbish left from passengers, she was blind for anything else…My friends, I am done with Lufthansa. In October I missed another flight because of their bulshit and ruined my short holidays. For me, there are serious problems in their company and I don't want that this causes me problems personally. I will pay more but fly with peace. No more Lufthansa | 1 |
Turkish Airlines | Where to start with this airline.First trip from Abu Dhabi to Istanbul went smoothly, and few days later we were heading to Antalya. We got there in time, checked in, and the flight was delayed. Boarding pass says the gate changed from G3 to G11B. We waited 3 hours, and then I got worried. Went to the Turkish airline office and said they are boarding. We rushed to the gate and no one was there. They decided to change the gate once again without any announcement.When we made it to the gate, we faced the ruddiest person you could ever meet. 3 adults 1 senior, and 3 children, and the guy basically is telling us to F*** off. He claimed the gate is closed, and we were there at 11:11pm, the flight took off almost an hour later.I couldn't find a way to go to Antalya till now, and no response from them. I have complained many times, and still nothing. 7 tickets lost and many hotel nights. Till this day I got no response.Second part of the trip, I go to Malaga, called 48 hours before the return and asked to change it to a later date.17 days later and they couldn't fix it. Someone had to go to a local branch in another country and pay 10 times what I was supposed to pay for a change of ticket to get it done. They also costed me $600 of roaming charges, and I had to pay for 3 extra nights till I managed to find a return.Overall it was an AWFUL experience, and I will never use them again. If there was a rating below 1 I would definitely give it to them. 0/5 | 1 |
Turkish Airlines | Where to start with this bogus airline . Firstly if there was a 0 rating that wouldn't be low enough .This airline doesn't know the meaning of customer service or satisfaction .On the 23rd April travelled down through the night from Doncaster to Gatwick to fly on a much deserved holiday to the Philippines . Arrived at the airport at 2am for our 2.20pm flight so every eventuality could be sorted if any . Waited until 10am when the Turkish Airlines checking desk opened . Me and my partner presented our e-ticket for the nightmare to start . The name on my ticket had been changed by Google Autofil and had been shortened from Christopher to Chris . Turkish Airlines checkin basically pulled a face and said you aren't boarding and go away . Me and my partner we absolutely gutted but the heartless TA employees weren't at all sympathetic or made any attempt to put right the simple error but to say go away and buy a new ticket at an extortionate price of £2400 . Eventually managed to buy another ticket with another airline but didn't see my partner for 2 days . My partner still flew with TA and found the plane had loads of empty seats ......it beggars belief why they couldn't have addressed the simple error on my ticket especially when I had submitted my passport for the e-ticket .Avoid this airline especially when there is so many decent considerate and caring airlines to choose from . Avoid this insensitive and uncaring airline .I will never ever buy another ticket from this bogus company ever again .Avoid avoid avoid avoid avoid please for your sake this airline isn't at all bothered about negative feedback as you can see from all the reviews on this site . | 1 |
Grupo IAG | Where to start 😡From having flights cancelled.. to lack of communication to then delayed flights and attitude from staff at the gate, This is the first time I have flown with BA and never ever again…I would advise if you have an alternative then avoid BA at all costs | 1 |
Ryanair | Where to start! The mobile site does not let you enter your DOB except by flipping back one month at a time from today's date. When you finally give up and use a laptop they finally inform you that you can not have a boarding pass and need to go to the counter. How many 1000s of human hours have been wasted going in a circle this way because of nothing less than rank incompetence and apathetic indifference. These are trivial things to code, this company is willing to simply crap on their costumers. Shame on everyone involved. | 1 |
Ryanair | Where to start!! I used their customer support service... there was no support, for someone who has just booked their ticket, all I need was to change my cabin bag to check in bag, it was the same price, and she refused, said I would have to buy it on top, and at a higher price. | 1 |
Lufthansa | Where to start. The service on all 4 flights was sub standard at absolute best. The food was completely inedible on my long haul flight resulting in me eating nothing for 11 hours. They also put mushrooms in my meal when I specified I'm allergic, and gave me a gelatine dessert even though I'm vegetarian. The portions were also teeny with stale bread rolls.The staff were ok on the flight home but going over was absolutely rude and arrogant with miserable faces and rude attitudes.would reccomend absolutely any and all airlines over this one | 1 |
Jet2.com | Where to start. Very disappointed. Switched from RyanAir to Jet2 and regretted it.Paid extra for extra leg room only to find on on of the planes (it looked older) there was no extra legroom because of the design of the plane. Grrrr.No way of contacting customer service etc.Boarding policies were very frustrating and spoiled the experience. I will not fly Jet2 again.UPDATE: no customer service ever contacted me. I will go back to using Easyjet, at least they have customer service and flights are 1 fifth of the price! | 1 |
Lufthansa | Where to start... this is my first (and will certainly be my last) time flying with you. End to end rude and incompetent staff. Outbound flight cancelled. Put up in a hotel and the transport to take us back the next day wasn't running. No information at all. Had to wait an hour for bag drop. Flight delayed on return leg and the staff have the cheek to call it a "replanned departure". It's called a delay. This just added insult to injury. As a very business and personal frequent flyer I can safely say this is the worst airline I've ever come across. At least you know where you stand with Ryanair etc. | 1 |
EasyJet | Where to start...before boarding the plane we were stopped in regards to our hand luggage and due to being a little bit over we got charged horrendous prices which totaled an extra £80. We felt the attitude of one of staff members wasn't of the best.Then on the day of our return flight it was cancelled only a few hours before (which these things happen) we was given the option of only 8 hours flights for a 2 hour journey (which is what we paid for) so we decided to stay an extra night. We had to pay for 1 of the nights and we felt this should have been paid for by easyjet as we didn't want to travel around europe on a plane for a very short journey.We then got to the hotel we was staying at just outside of the centre. The hotel was very nice and the staff were excellent could not fault them. But they had told us they had no space left and that easyjet always do this with no rooms available. Basicly saying it's their problem. Luckily the hotel were caring and put us up in one of their other hotels, paid for our taxi and gave us some free drinks for all the inconvenience that had been caused by easyjet.Easyjet did not offer to pay for any of our transfers, dinner etc. We just however feel very disappointed about the whole experience with this company. Some sort of compensation, money back or vouchers with an apology would be accepted. | 1 |
Ryanair | Where to start..still owed a refund from 18m ago after cancelled C19 flightsHow is that even legal?Noe just been charged $110 euros for late checkin when YOUR app was crashing | 1 |
Ryanair | Where to start? The website is terrible. Now when i want to check the price of flights have have to click the box to agree to the terms and conditions first and then i need to fill in the security code, and finally i get the prices, which, of course, are not the final prices. I then need to deselect everything i don't want (instead of just selecting the services i do), sometimes even needing to confirm that i don't want it in a confusing double negative way. And, assuming i get through the whole process of rejecting all the junk they are trying to make me take without realising, i then have the privilege of paying an astronomical fee (around 20 Euros per return flight i think) to actually give them money. Hidden costs left, right and centre and if you don't live by the letter of the law (Ryanair's conditions) then guess what, it's going to cost you, lots. Customer service sucks as well. The only positive thing i can say is that sometimes, and i really mean sometimes, flights can be reasonably cheap, but i would still rather pay a little extra, fly with someone else, and get where i'm going with a smile on my face. | 1 |
EasyJet | Where to start?! Got home 3 days late and about £1000 worse off due to expenses. Avoid Easyjet at all costs!Arrived at Madeira airport, checked in, and went through security to find our flight had been canceled at the last minute. This was at 8:30 PM. With no real people to speak to we had to rely on the awful live chat to find out what to do and where to go for the night. After a mad scramble to collect our bags, we spent an hour in the baggage claim area waiting for news, until security kicked us out and we had to wait outside. We were finally told that we'd been booked onto another flight in 3 days' time (To Bristol, not Manchester) and we had been given a hotel for the night. We had to pay for our own taxi to this new hotel and then the next morning we were told that we had until 12 to checkout as Easyjet hadn't paid for any further accommodation for us!! So we were left sitting in the lobby all afternoon with 6 cases until Easyjet finally booked us back in. The night before we traveled back we got a message to say that our flight had been changed to London Gatwick and that a transfer to Manchester would be arranged. Great, except when we arrived in London there was no transport... so we spent another hour sitting on the floor in arrivals waiting for news that never came. Eventually, we had to pay for our own train tickets back to Sheffield. The only ones available at such short notice were £600, which we paid for on a credit card as we didn't have that kind of money to hand. After another 4 hours of traveling, we arrived home at midnight. At this point, Easyjet finally contacted us to say a transfer had been arranged. Ridiculous! Did they really expect us to sit in Gatwick airport for 5 hours and then travel home at midnight, not arriving until 5 AM? We'd already been on the move since 9:30 AM and were exhausted. The whole experience completely ruined our holiday. We will be contacting ABTA! | 1 |
Turkish Airlines | Where to start?! My connecting flight was delayed by over 5 hours. When I tried to speak to their 'help' desk I got ushered to another, then another, then another, this time was spoke to rudely by a member of staff and told no matter what she tells me I will not be happy. Mostly down to the fact she was telling me to wait for my flight and giving no helpful information regarding my connecting flight (we will get back to that). She then told me to go back to the original desk I had visited (this last one was outside the waiting area so had to go back through baggage check). Back to my original desk where someone looked, once again told me to wait til I get to Bangkok in some 11 hours time. I have up at this point and just waited for the flight. Once arriving at BKK I was met by another unhelpful member of staff telling me I had missed the connection and had to wait in the airport for another 16 hours until the next s aler route was available to Samui. UNACCEPTABLE! Once there I made my own arrangents for a hotel and transfer to the hotel. No drinks, no food or accomodation offered. I rectified the situation myself and left the other 7/8 passengers wondering why I was allowed to go and they were still stuck there. Turkish Airlines should have done ALL of that for me. Communication with the company is staggered and have to wait a week for correspondence. I eventually got them to agree to compensate me, as they were legally required to do, however this took some 3 months of communication. Once they finally offered me the compensation, they then proceeded to tell me I had to claim this from Heathrow in person and told me to contact them direct. However there is no telephone number for them (for reference they are not in Heathrow either as another agent advised it is at Gatwick!). So my only option was to email them. 5 weeks later I got a response simply saying give us the reference numbers, which I promptly did and then.... Nothing! I am still waiting on their latest response. The people on the phone asked why I was calling and they can't perform miracles. To which I asked what miracle he spoke of? A prompt helpful response was the miracle I wanted and with Turkish airlines it appeared that truly would be a 'miracle'. Oh nearly forgot, when I returned from my holiday my baggage was smashed beyond fixing and I raised a complaint as part of my ongoing complaint with them, however they refused to pay for my baggage claim as although I had notified them within the given time, I had done it on the incorrect channel, meaning they did not car. Upon advising them of this, another unhelpful response reiterating I had not notified them within 7 days. Honestly I could go on more but this time Aste of space company has already taken up 6 months of my life with their complete incompetence and don't care attitude. I will be happy once I have my refund and never have to deal with these jokers again. AVOID LIKE THE PLAGUE!!!!!! | 1 |
SAS | Where to start?! What a shocking experience! I travel, 4/5 times a month for work and this has to be the worst experience with an airline EVER!First off, the checkin desk at Dublin airport was disgusting. Thank God, an Irish lady came along to sort things out. Because the other 2 checkin ladies, were more concerned with chatting to long-lost relatives it seems, whilst ignoring everyone else. Must say, chewing gum like your life depended on it is also very unprofessional. One lady, in particular, was very rude, unprofessional and seemed clueless.Flight from Dublin to Stockholm delayed, which meant we missed our connecting flight, even though we were assured it would wait. We did make it to the gate in time.But they had already closed boarding!Customer service lady just walked away when we asked what should we do next! Eventually, we were rerouted to Helsinki via Copenhagen, but after being informed there was going to be another 2 hour delay before departure and we'd miss our connecting flight AGAIN! I asked to leave the plane and get a later flight. Ground staff very unhelpful and insisted we could not disembark the plane!Now, this was the stage we actually dealt with some great people!To the cabin crew and Captain of flight SK1407 on Sunday the 2nd of April. Thank you!Amazingly helpful and realised there was no point in us going to another airport to yet again miss a connection. The Cpt spoke to ground staff and helped us get off the plane. Absolutely brilliant people..Once we disembarked we were told our flights had been cancelled and to collect our baggage from arrivals. To be honest at this stage we were quite happy to have nothing further to do with SAS and booked a Norwegian air flight to depart that night. No issues with them..Moral of the story, avoid SAS at all costs. They are constantly late for connections and changing flights. I've flown with them before over the last year and there has been cancellations and issues. But nothing like this.. Disgusting that this can happen with a European airline. Thank God for the crew of flight SK1407 or we'd be still going back and forth with this clown of an Airline! | 1 |
Jet2.com | Where to start?I can not underplay how very annoyed I am at the terrible service provided by Jet2.Having looked to book a holiday on their site, all looked good until trying to book the return flight (all inclusive package with Jet2)- when it was very obvious the flight was very full- and we could not get 2 seats together- which as a minimum we needed for my 11year old child.So I rang the helpline direct- confirming that I could not make the holiday work without being on that particular flight- that they were offering.Lots of reassurance from the team member that it would all be good, there were a few seats not allocated for exactly the problem we were encountering- and so although not officially given seat numbers we were on the flight and assured we would at least have 1 of the adults sat with my child.I accepted that this was all good, and paid the full amount for the trip.Not less than 24 hours later, we get an email- not a call, a templated email saying our flight details have changed and we will now arrive at stanstead upon return 6 plus hours later than originally planned- now 00:40 on a monday morning after half term. By the time we would get home now, instead of 10pm ish, it will now be 4-5am ish- not great.I ring Cust services today, obviously pretty unhappy we have been bounced from our flight, wait 25 mins while they look at other options- before being told that there was nothing else they could do- they couldn't move the holiday a day to the left to get back a day earlier, nothing she could do and then just hung up the phone- followed by the customer feedback text message.I am told that the holiday is "non refundable" with no cool off period- even though we only got those terms after paying for the trip- which I have argued.Having had such a great experience and helpful to book the holiday, now they have my money seem very happy to not be helpful in any regard.Our first time using Jet2 - thought we would go on some others recommendation- but have to say this was a massive mistake.Wont ever use again, will not be recommending them- awful customer service 24 hours after booking-Should have just stuck with TUI- lesson learnt for next time. | 1 |
Grupo IAG | Where to start?I know this will do nothing probably, but I will try my best to ruin this company and tell everyone how unhelpful, rude, patronising their members are and how glitchy and simply cheap their IT system is.Flights cancelled. They had known since 1pm as the first flight in the morning was 5 hours late (technical problems). Same aircraft, to avoid knock on effect, cancelled hours later. They told us at 17.05 via mail while we were all in the airport, claiming adverse weather. It is funny how they are very prompt and quick when they know they will have to refund lots of money…greedy and useless…the perfect picture for BA at the moment.After this pleasant surprise, the odyssey of having to get your suitcase back (which of course did not happen) and having to deal with short staffed, rude, people from BA in the ground,being given conflicting info from different members of BA, made queue for 20min in three separate occasions for no reason whatsoever if not to discover that the machines could not retrieve suitcases from flights that have not departed from the airport (good to know, because the BA guy did not). Then, the pleasure of writing a compensation claim - which, of course, does not see the flight that was cancelled so you have to make the claim on a different flight and then explain what is going on…Absolute shambles. I will never, ever fly with you again (apart from the rebooked flight that, by the way, I had to book myself and there was no offer to rebook it for me) and I I will make sure to talk ill of you at any given occasion.I wish you to close down and be ruined for life, because this is what should happen in a free market.I have missed my sister and nieces, two days of holidays, money, time and you guys never, ever pay for what you have done to people. There are no words to describe how truly disgusted I am by your lot.Ta-ta | 1 |
Lufthansa | Where to startTerrible customer serviceWe booked a flight for me and my wife. In the airport I was surprised the booking has one person only. I called the airline they said they are not able to refund and they want us to pay an extra ticket to Germany at £500Wake up, the ticket cost is hardly £130 returnsMost of your ticket is taxesWhat is these taxesShame on youNever travel with Lufthansa | 1 |
Wizz Air | Where to start…For 2 and a half hours flight the plane had a 3 hours delay on one way and 4 hours delay on the return flight.No customer support… I mean none at all.. just a a phone number with huge extra fare where nobody answers.Terrible flight crew, rude and unprofessional.Not even close cheap enough for the awful service they provide.Life is just too short to be dealing with this kind of service.Pure garbage. | 1 |
Grupo IAG | Where's my luggage BA???First my flight was delayed 24hrs and then you decided not to send my luggage from U.K. to China, it's been 4 days, still nothing and no news!!I'm stuck in China with no clothes and others stuff from my luggage including gifts for my daughter I haven't seen in 5 years. Supposed to be going to Thailand on Monday and you've ruined everything!Absolute joke! | 1 |
EasyJet | Where's my refund? You cancelled my flight from Gatwick to Barcelona. | 2 |
Lufthansa | Wherever if I go international tour I would first prefer Lufthansa the best neat and clean flight âœˆï¸ | 5 |
Ryanair | Which genius at ryan air came up with "masks are a legal requirement " still in June 2022? You can queue for two hours with no mask, lounge two hours no mask, queue to board for an hour no mask but step on their plane and suddenly you've to wear a mask? Utter imbecile. Crap plane, seats, service, staff, in fact the whole company will hopefully go out of business | 1 |
Grupo IAG | While BA may have made some positive improvements to its Club World product, its World Traveler product and catering leaves much to be desired. The first meal service was very slow, more than 3 hours to serve the meal. The portions were incredibly small - the chicken dish contained maybe 5 pieces of chicken, 2 pieces of broccoli, and a piece of unknown food. Small snacks were available during the flight, but the real let down was the snack before landing in Vancouver. It was a bizarre tasting chicken pastry wrap, which didn't have much chicken and did not taste at all like a pastry. It was too sweet, too mushy, and too salty. The seats, although not exactly spacious, were tolerable, although the aisles are very narrow, and cabin crew and other passengers frequently bumped into me while walking up and down the aisles. Cabin crew were generally responsive to passengers' request, and once or twice during the flight, came down the aisles with drinks. However, the poor level of catering made for a very frustrating trip. I certainly cannot recommend BA. | 3 |
Lufthansa | While British Airways cancelled my flight last minute (two hours before departure), and didn't offer me any alternative flight, Lufthansa was really reliable and on time. I was really glad to find them. | 5 |
EasyJet | While Easyjet, among other no frills airlines, are offering deals to encourage air travel amidst the Covid crisis, they are also cancelling flights. The focus is clearly on generating new income rather than retaining the current passengers and income. Should your flight be cancelled, expect a very long wait to be reimbursed. | 1 |
Grupo AirFrance-KLM | While I fully appreciate the problems that the aviation sector are experiencing at this time due to the Covid-19 crisis, I am absolutely appalled by the way KLM has behaved when dealing with customers who want refunds from their aborted flights, or for that matter those who have chosen to have vouchers for future travel. There are very many people who are suffering as a result of the worlwide pandemic we face - not just KLM airlines. KLM DO NOT have the right to hold onto other peoples money to prop-up their airline, and money that many of their customers desperately need at this time when many incomes have been badly affected.My husband and I have now had our money refunded because we raised a Credit Card Dispute claim through our Credit Card. We had countless proof of unanswered emails, failed calls, email rebounds and refusals to refund,all of which my husband had meticulously logged and was able to use to help our claim, this included an article in the NL Times written by Zack Newmark on the 26th April 2020 that can be found online. This article confims the fact that KLM are only issuing vouchers that can be supposedly be cashed in for a refund after one year if not used - maybe they should have added 'if we are still in business?'My husband and I will NEVER as long as we live book another flight anywhere in the world with KLM Airlines no matter how much cheaper it is. KLM have absolutely no compassion for their customers situations - only their own - they are utterly self-absorbed and do not care in the least that they are breaking the law by holding onto money that is not theirs to keep.If I could have given zero stars I would have - they are an utter disgrace!! | 1 |
Grupo IAG | While I have no problem with the fights themselves, I have a big problem with the way they have been dealing with the vouchers which they issued in lieu of cancelled flights. Our flights to and from Munich in March 2020 were cancelled because of Covid and I was given a voucher number immediately but I didn't get a pin code for the voucher until December 14th 2020 and in the meantime I had to pay for Aer Lingus flights in July 2020 because I didn't have access to the voucher. This year we again had flights to and from Munich and I did finally get to use the voucher, the outgoing flight was cancelled but the cost of this flight was not credited to the original voucher, so it seems that we've lost this money. Just yesterday I tried to add a 20Kg, bag for our return flight using the voucher and while it took the cost of this from the voucher it didn't book the bag, and I've spent 40 minutes waiting to talk to customer services, without success. The system is a complete and utter shambles. | 1 |
EasyJet | While I have travelled with EasyJet before , I never experienced such a rude and possibly differential behavior.While traveling to London, I asked at check-in counter if my hand -luggage bags were okay . I was not pointed to the measurement box. I travelled with the same bag as hand luggage on last year ( Gran Canaria -London).As soon as I reached the boarding gate, 3 staff (ladies) almost encircled me asking me to check the bag size. My bag's handle was stuck and I was trying to close it up. They were in my face with the card machine. They were extremely rude and impolite.They also accused me of delaying the flight while it already arrived late from London.I also felt their behavior was differential based on my appearance/background as the other passengers just before were treated with smile and giggles; while I was even very rudely with no smile or every 'sir'.Despite the facts that the same bag was allowed in past and check-in desk did not ask me to check, I am still bound to pay the charges; which I did. (I already paid for the hold luggage on booking ; and of course, pay for luggage if it's oversized.)This is not about the money or charges, but very rude behavior. Also I don't understand policy of EasyJet to collect the charges as boarding gate. Why don't they just check everyone at the checkin desk? It would make everyone's experience much easier.I will think many times before flying with EasyJet again. | 1 |
Grupo AirFrance-KLM | While I still have to have my flight, the experience sofar has already been terrible.- Booking on the website doesn't work (continuous technical error)- Customer service via phone is non existent, youll be waiting hours before someone actually picks up (covid is no longer a valid excuse here)- The people giving service via text/twitter are, sorry to say it, stupid. You'll be waiting hours or even days for a response only to find out they didn't read your question and just send a default response based on keywords (happened multiple times)- they rebooked my flight causing alot of extra hassle and waiting time, and the only thing you get is "we understand that its annoying". Very disappointing | 1 |
EasyJet | While I understand this is a budget airline, there is no excuse for lazy, rude workers. Getting told to ' not go beyond the line ' while waiting for the toilet, for example. The whole plane getting told not to bother them while they were on a break is a new one to me. They spent the vast majority of the flight doing nothing other than sitting in a huddle talking to each other. If you don't like your job get another one. | 2 |
Ryanair | While I was paying for my tickets the price was increased then the system rejected my payment and the next time I logged in the price was increased a second time. | 1 |
Wizz Air | While I've never had any issues with Wizz, during my last trip from Rome FCU to Warsaw WAW, there was a 1 hour delay, and we were just sitting in the plane and waiting. That was late in the evening and it would be great to at least offer a free tea/coffee/water/snack for passengers as a treat for this delay, instead of paying overprice for this on board. | 4 |
Ryanair | While Ryanair May have been the Irish budget airline things have certainly taken quite a turn!Don't be fooled, the initial flight cost is no longer the final price that you will pay.1. The airline ensure to give you "free allocated seating" on opposite sides of an empty flight, waiting for you to pay 7€each to sit next to each other.2. The space above your head which every single airline uses for free hand luggage is no longer the case with Ryanair. The absolute greed in their eyes saw this as a money opportunity, forcing people to pay 25€ for their bags to be out underneath. | 1 |
Ryanair | While Ryanair provides commendable service, the inconvenience arises from the necessity to ascend stairs to board the aircraft unassisted at times, as the staff may not offer assistance with carrying passengers' luggage. staff may not offer assistance with carrying passengers' luggage. staff may not provide assistance with carrying passengers' luggage. And so bad I would go with Aer Lingus | 1 |
Ryanair | While Ryanair ruthlessly pursue minimising apparent price while actively disadvantaging passengers by splitting them up from their family and friends and unnecessarily (sometimes) putting their inflight bags in the hold in order to extract more money, they may be ignoring the most important form of marketing - customer service. | 2 |
Ryanair | While awaiting our return flight from Alicante to Exeter at the gate on the flight information B20 Ryanair changed to gate B26 and myself wife and 4 others missed the flight, even though I have produced evidence from the airport that they changed it minutes before boarding. Ryanair are ignoring my request for the £685 they charged for another flight 6 hours later to Bristol. | 1 |
Ryanair | While being budget but not quite budget I used them to book for me and my wife.Naturally you'd expect 2 people under the same booking to be seated together ESPECIALLY WHEN THERE ARE COMPLETELY EMPTY ROWS ON THE PLANE at the time of selecting.What kind of idiot things it's a clever strategy to separate people under the same booking with completely random seats in the hope that they will pay extra to sit next to either. I can understand if they are separated due to full flight but to purposefully do it just pisses people off and completely unnecessary. The business guy behind this "bright idea" should be sacked. Pay a bit more not to be annoyed off by this airline | 1 |
Jet2.com | While boarding a plane to Santorini and despite of having all required covid related documents, Iberia Express did not let us board the flight. Further, they did not take our bags off the airplane. Since we did not make the flight to Greece, we stayed in Spain without our luggage and had to buy the essentials to last few days. We are back in USA now and still don't have our bags and it's been 5 days. Iberia customer service is terrible, their luggage tracing system is a complete mess, rude uncaring staff on the phone and in airport unwilling to help. | 1 |
Grupo AirFrance-KLM | While boarding the plane in JFK (New York) I used the valet bag service on the ramp entering the plane for my carry on containing my CPAP, medications, and medical documents needed for procedures at my destination, plus all clothing and hygiene items. When I landed in Paris I waited at the aircraft exit ramp for my carryon and they did not deliver it. They assured me it would be at my final destination later that day in Vienna. It did not and I filed a missing luggage report upon arriving in Vienna. That was two days ago and to date no delivery of my luggage. The suffering has been unmeasurable. | 1 |
EasyJet | While booking a flight I was allocated the wrong flight. When attempting to correct this I was "fined" £50 to make the correction. I immediately contacted customer service about this matter who were obnoxiously disinterested and blamed my for the problem. After a couple of quite nasty replies they have stopped responding completely. My advice is use another airline. | 1 |
Jet2.com | While booking a flight the jet2 Web site went down but my bank had taken the payment but no flights were booked so no holiday so after a call to jet2 the lovely assistant quickly got the payment cancelled and booked my flights for me and processed a payment , nightmare over , I have used jet2 for year's and always been very satisfied at the speed and quality of the assistants on the phone ,just wouldn't use any other company we have tried them all jet2 by far the best . | 5 |
EasyJet | While booking it all seems to be a very nice airline mainly because its cheap. I flew from Berlin to Amsterdam on November 18, flight EJU5107 seat 12A (exit row). Immediately I noticed that the flight was seriously delayed. During boarding, the easyJet ground staff is very unclear about who should board first. Nothing was announced either. As a result, it turned into chaos. After I boarded the plane, certain staff seem to speak very bad English. That shouldn't be too much of a problem, this becomes dangerous when there's an emergency and you need to communicate. I have flown with easyJet on a regular basis and all easyJet flights are always delayed (over an hour). Therefore I'm not recommending easyJet, especially for passengers who have a transfer where there is a high chance that they will miss their flight. The good thing is that the seats are very comfortable. Better than other low cost airlines. | 1 |
Jet2.com | While booking the flight online I had to book/buy a seat. It was giving me only to options (front row £25 and last row). As this would have been a challenge while travelling with a baby, I requested a change at the airport. It appeared that there were many options for seats but the online system wasn't showing them. I unfortunately spend the money to book a seat with extra leg space (only option available in the system) that I never used. And didn't get the money back. | 3 |
Grupo AirFrance-KLM | While checking the KLM app to view times of our flights to Costa Rica, I noted that our flights had been 'disrupted' and cancelled with new flights proposed. The 'new flights' were in fact our original flights but KLM had decided to change our seats to Economy class despite the fact we had paid for expensive Premium Economy seats. When I contacted KLM's customer service centre, I was informed that we could apply for compensation after taking the flights! Wish I had read the reviews here before booking with KLM. | 1 |
Grupo IAG | While entering the aircraft it was very rushed no smooth boarding people were struggling with cabin luggage and finding their seats and heating was high that I was suffocating. I got faint due to that heat, but the cabin crew were very helping so all the thanks to those who helped me at that time. Other then that when I called cabin crew to ask for some water they took half an hour to response. | 3 |
Lufthansa | While flying back to South Africa from Amsterdam through to Frankfurt and then SA. They announced and asked that if anyone does not need to urgently get to Frankfurt they offer their seats up as the plane is overbooked. Since my wife and I had a 10 hour lay over in Frankfurt we happily put our hands up. We found out that per ticket they will give us 250 euros, I asked if I could get it transfered into my account, they said I could do so in South Africa at the Lufthansa officeUpon landing I immediately went to the office, I gave all my details and was out of there in 20 minutes. That was almost three weeks ago and after numerous emails, I still do not know when that money will be giving to me.Furthermore, I lost air miles for both my ticket and my wife's ticket between the Amsterdam and Frankfurt flight.I really enjoyed all flights with Lufthansa, I am just not enjoying the service there after! | 1 |
Turkish Airlines | While in Nepal we were informed of a 2 hr delay of our Turkish Airlines return flight upon arrival in IST. There was no info about the connecting flight to Stuttgart for which there would be only 1/2 h to get it. Back in KTM we learned that we'd have to stay the night in IST. We managed to get a flight a day earlier, thus at least making up for the time loss. The flight was very pleasant. But info and service on arrival that evening in IST was appalling. We had to find our own way through the airport, no signs and not knowing where to report for the hotel supplied by the airline. After standing in line for the passport controll we were told we need a visa, so we had to go back to another counter and pay 50 USD for a visa. When, finally finding the counter for the hotel, there was another long lineup and and afterwards we sat waiting for a shuttle. The hotel was 10 min away, very nice and we got a late supper around 22:30. The food was disappointing. Next morning, without breakfast, we had to shuttle back to the airport at 5 in the morning for a 9:30 flight. We were through security and passport controlls by 5:30, the gate wasn't announced until 8:20 and only then we were able to go and sit. All these are things that happen when travelling. But what annoys me to no end is that the airline refuses to refund our visa fee. What makes it worse is the reason given: we supposedly acknowledged the delay when we altered out flight, flying a day earlier. I suppose we did acknowledge the delay -2 hrs is nothing - but we certainly did not acknowledge additional expenses. The downtown airline office in STG does not deal with customer complaints and is not helpful in any way. The same applies to the airport office. My request then forwarded to IST was first returned because it was in German. For every message to IST one has to jump all the hoops on their website and over and over again fill out the forms. The very poor info-policy and service of Turkish Airlines, the only way to deal with the airline through IST and not in one's own country and the refusal to refund our visa fee totally spoils an otherwise pleasant experience with the airline. | 2 |
EasyJet | While looking at a holiday the price went up by £40 and we thought ok, the prices are changing all the time. However, I put my card details in to pay the final total and between hitting go and receiving a receipt by email the price had gone up again by £163. Literally the price I thought I was paying had gone up by £163 without my knowing. DAYLIGHT ROBBERY. I can't believe this is legal practice.When I rang to complain they said they don't have a price promise and if I'd spent a long time on the page (which I had because I had to input all of my family details to book the holiday) then when it refreshed the price may have changed. My only option was to cancel and rebook to get a cheaper price but there was no refund only a credit so you have to use their website again and they've got you over a barrel. So appalled by such a dishonest service, I was really shocked. | 1 |
EasyJet | While on a flight I witnessed the way staff were speaking to and individual. She was told to lower her laugh that was just the start . One staff member said I am officially ordering you to sir down. Think staff were really out of order wont be flying with them again . Between attitude and having no stock and ignorant bossy staff. | 1 |
Jet2.com | While on a ski trip my wife broke her leg and we had to get assistance on the flight back from Geneva to Glasgow. Jet 2 ground staff and airport ground staff, at both airports, were superb in the way they made what could have been a difficult return flight home very easy.I have flown with Jet2 a number of times and have always had a good experience. | 5 |
EasyJet | While ordering tickets for my girlfriend and I, I forgot to add the middle names as they weren't requested by the online form. Not wanting to be disappointed at the airport I contacted support and quickly got helped on this matter. | 5 |
EasyJet | While the TLS-Paris flight was decent, it was more than 45 min late and our luggage left behind with no explanation. And because Easy jet has no agreements with other airlines to bring the luggage, and we need to wait for 36-48 hours to receive it. unacceptable, as my husband has business meetings planned and now has no business attire. will NEVER fly EasyJet again. | 1 |
EasyJet | While the bar for customer service from short haul airlines is not exactly high, Easyjet (to mix metaphors) continue to get the wooden spoon. Most recently at check-in in Mallorca I was told Easyjet was "doing me a favour" by charging me €48 for the privilege of taking luggage into the cabin. When I gently suggested this messaging did not represent brilliant customer service, the attendant, Kevin, became vindictive, insisting that because of that feedback he would no longer allow the luggage to go into the cabin and it must instead go into the hold. His supervisor, Alexandra, agreed with a surprising smugness and arrogance. The lesson: don't give constructive feedback to Easyjet because they do not want it and will react vindictively. | 1 |
Turkish Airlines | While the flight itself was pleasant, my issue with the airline occured outside of the plane. When I was asked if I would like my cabin bag to be checked in, free of charge, I thought nothing of it and accepted. It wasn't until the bag had been taken that I remembered I'd left some cash inside. Unfortunately, airline staff went through my bag and stole my money. When I complained I was told it was my own fault for leaving valuables in a checked bag. Whilst I understand my error in this situation, I also think it's disturbing that no amends were made for the fact that the staff rummaged through my bag, violating my privacy, and stole my belongings. If you fly Turkish Airlines, ensure everything is locked and take no chances. | 1 |
Jet2.com | While the flight took off late, it arrived early. Lights were dimmed so that passengers had the opportunity to get some sleep | 5 |
Wizz Air | While the service overall is similar to other low cost airlines (for example no leg space, charging extra for everything, etc.), Wizz Air is running a check-in racket: 1) As with other airlines you can check-in online, but unlike other airlines you have to pay to do that. No, it is not just for your preferred seats, but irrespective of which seats you select and occasionally you can't even do that. Note that the Wizz Air online check-in closes 3 hours before departure! 2) To not pay for the check-in, according to the Wizz Air website, is possible at the airport by using the self-service check-in, and if those are not available at the traditional check-in desk. 3) However, this is not the case. At Milan Malpensa Terminal 1 on Friday, and at Vienna Terminal 3 on Sunday (today), there was no self-service check-in available (I confirmed this with the available check-in staff), and the traditional check-in counter would only check us in if we paid €15/person. 4) This is not all, at MXP the payment is handled by another desk which charges a €5/person commission and at VIE the commission is €5/transaction. So when you book with Wizz Air you need on paying at least €7-8 for the check-in online, or €15 if you do so at the airport plus €5 commission. This is not an optional extra service! By the way, the check-in staff cannot help you because they "do not work for Wizz Air" (they told me this in both MXP as well as VIE). They did confirm however that many other customers had the same "problem" as me. | 1 |
Ryanair | While their flights operate reasonably reliably in my experience, their ethics and attitude absolutely stink. There is frequently some form of drama on Ryanair in my experience, such as fist-fights in queues exacerbated by a lack of staff, stroppy staff, hungover cabin crew (and - worse - some barely communicative with pupils like dinner plates - clearly on more than alcohol). This time, the ("operated by Malta air"- presumably another Ryanair tax blag) crew were lovely. What was not lovely, was being unable to check in online until <24 hours before the flight unless you took paid extras. No problem, we thought, we'll check in at the airport, especially as it's a quiet one in Germany where they are fond of a traditional process. The lady at checkin took our passports, scanned them, and only then demanded a €55 per head airport check in fee, which it was now too late to avoid! A fee which none of the plethora of "get ready to fly" type emails mentioned up front. A modest fee would be acceptable, a fee beyond the original price of the tickets is a joke, especially as their "no online checkin without buying a seat allocation" rule is pushing people this way. They know not everyone likes to use a digital QR code in case their phone dies (or they have children with them and are managing multiple checkins). They know its hard to print things when travelling, they are profiteering by levelling an excessive fee in a process specifically designed to bring this about. Which is an unethical, borderline fraudulent business model in my opionion (and that of various consumer rights groups). As is endlessly reducing the size of the baggage allowed, how many times do they think we want to buy baggage? How is that "budget" or good for the planet? Together with their tax shenanigans, stresssed mismanaged pilots (often contracted in by agencies avoiding tax and landing their pilots in hot water with HMRC, well publicised), and general attitude, I will continue to fly with them only when there is zero alternative. I'd happily pay twice their initial rates to be treated like a human being, with no surprises later. The scale of their fees warrants legal investigation as it is wildly out of line with their cost of providing the service (in this case a lady already sat there, with zero queue before or after us). The keyboard warriors who say "its in the small print, get over it" need to appreciate the lack of clarity in the communications, the deliberate design of process, and the lack of relationship between the fee and the cost incurred, none of which are acceptable. Other budget airlines allow you to print outbound and return flights before flying without paying for extras, for example. | 2 |
Jet2.com | While there would be a delay of 45 minutes at first, we were still not on board after 1.15 am. We have a connection in Madrid with an originally 80-minute transfer. As it stands, we're not going to make it. I hope they have a good solution for this. | Terwijl er eerst 45 minuten vertraging zou zijn, waren we na 1.15 uur nog steeds niet aan boord. Wij hebben een aansluiting in Madrid met oorspronkelijk 80 minuten overstap. Zoals het er nu uitziet gaan we dit niet halen. Ik hoop dat ze hiervoor een goede oplossing hebben. | 3 |
Turkish Airlines | While traveling between Seattle and Istanbul in my hot meal I found a small stone in my food. I reported this to the flight attendant. She took my food and reported it to the main flight attendant. After some time I was given a card that said the following: Dear Passenger, We are sorry for the unfavorable experience you have had. We will take record of the situation and inform our relevant departments. Our Customer Contact Center will evaluate the case and get in touch with you as soon as possible through the contact info you have provided. Thank you for your understanding. Well that sounded great but they say talk is cheap but what did they actually do to fix the situation. Many days passed without a response. After a week I reached out through chat and within a couple of days I got a response. We have reviewed your case and are giving you 3000 miles and we are closing this case as fully satisfied. I never spoke with anyone directly. The response seemed very impersonal and unprofessional. | 3 |
Turkish Airlines | While traveling from San Francisco to Lahore via Istanbul I had different type of bad experience. But when we were going back to USA (San Francisco) from Lahore, on our 14 hours flight from Istanbul to San Francisco, they separated our whole family. One of my 6 years old was assigned a seat 29J, I was assigned 28J, my 4 years old was assigned 23D, and my wife had 8D although my ticket was showing us sitting adjacent but they changed while issuing us boarding pass. So, it was very difficult for our kids to travel without any grown up. They also have lots of needs which can't be fulfill without an adult's supervision. We requested neighboring passengers to allow us to sit together but we found very non-cooperative neighbors. We requested airlines staff and they called their supervisors. The supervisors arranged two adjacent seats by requesting one of the neighbor and asked us to travel two kids on one seat for 14 hours (how silly). They left after doing this however our kids were not comfortable sitting like this. We again called the supervisors and they started harassing our kids that they will leave them at the airport or leave their parents at the airport if they will not stop crying and travel as the supervisors are thinking. They also threatened us to off board us, then we harshly told them that what you did (requesting the neighbors), we ourselves can do that and we don't need you. The reason we are requesting you guys is that we are parents concerned about our kids (food, sleep, safety, restroom needs etc.) which we cannot cater if we are sitting far from them. | 1 |
Grupo IAG | While traveling in Europe with my family, British Airways canceled our return itinerary a week prior to travel dates stating we were 'no shows' on our flights to Spain and France. This was clearly their error. They refused to reinstate our itinerary and did not provide alternate flights home. Now they are refusing to refund our travel cost stating weather delays. Very poor experience as we spent thousands last minute to return home. | 1 |
Grupo IAG | While traveling with a 3 year old baby and my husband, the baby was not allowed into the lounge with my husband's Gold card, as you can only bring one guest (I was plus 1). They said that the baby counts as another guest and can not enter! Ridiculous! It never happened with Emirates/ Qatar or any other airlines, so was a bit of the shock as we came earlier to feed the baby in the lounge.The staff on board didn't help to lift the baby stroller to the hand luggage section explaining that they are not allowed to touch the bags, which is a lie. Again ALL other airlines staff were helping when I was traveling with a baby, even EasyJet!During the flight (in Premium Economy!) I was pushing the button to call for assistance (remove the food tray to go to the toilet with my baby) NO ONE CAME WITHIN 20 minutes (!!!). What if I felt sick or had an emergency??BA is probably the worst airline I have ever traveled with, the service is below the lowest standards and now with the new rewards system it doesn't make sense to use it at all.Expensive and very bad service! | 1 |
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