Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | While waiting for our delayed flight from Krakow to London Luton we came across two Ryanair staff members who where responsible for checking boarding passes and getting on to the plane. The lady and man were actively patrolling the area and pulling out people who they thought had incorrectly sized bags. These 'offenders' were then paraded to the front of the queue and told to check their bags. Around 20 or so people were singled out in this way and of these around 5 were asked to make an additional payment. Those who were called out in error, were not apologised to for their error or for the embarrassment caused by the situation. The staff members made an already stressful situation caused by their delay worse by their prowling behaviour, and when challenged by another customer, they were told to stay out of it if they wanted to board the plane. These staff members appeared to get great pleasure in abusing their position of power in this situation. Disgraceful behaviour likely driven by Ryanair's money hungry culture. | 1 |
EasyJet | While waiting for our return flight, 10 min before embarking, the announcement said that the plane was here but there was no cabin crew to operate it and it was unknown when of if one would be available. | 1 |
Vueling | While waiting to board the plane, my husband passed out and later responded. The Vueling Airlines staff called emergency and after some tests decided he needed to go to the hospital. The staff was wonderful and said that when we could fly again there would be no extra charge. We returned the next day for the same flight and we were accommodated in the most respectful way, including picking up our large luggage in storage. They went out of their way to make us comfortable, so I have nothing but gratitude towards this airline. | 10 |
Jet2.com | While your text to advised of delays at Tenerife airport emigration was helpful, the message should have been stronger to make it clear just how long the delays were. We arrived at the airport over 3 hours before the flight and only just caught it. | 4 |
Jet2.com | Whilst Birmingham airport still is chaotic and needs to improve, the Jet2 experience was good. Held on stairs at Birmingham airport to load coach transfer. A supply vehicle broke down to the plane and then the plane needed driving. Queuing on the stairs was the only reason Jet2 did not get 5 stars. The rest was out of their control. Tenerife airport was how travel should be, minimal question through security and flight on time. | 4 |
Lufthansa | Whilst I am very proud that Lufthansa has become the first European airline to be awarded 5 Stars and they got it so right with the logo redesign, it is unfortunately also still true that the situation at its main hub, Frankfurt, leaves a lot to be desired for. Traveling every week on the same route (to and from Milan) from Frankfurt, the chances of boarding a departing flight via a finger directly from the terminal are 50/50. Sometimes buses depart from gates in the newly added terminal A part that require a good 10 mins walk to get there. Arriving into Frankfurt almost always means an apron position somewhere on the tarmac and easily a 10 mins bus drive. So, for instance landing on the relatively new runway West, taxiing can take 10 mins to the parking position, sometimes adding waiting time for buses to arrive and 10 mins to get to the terminal? That adds up to almost 50% of the flying time from Milan! Crazy. Frankfurt airport uses retired, cramped buses from local public transport bus companies. Then arriving bus passengers get cattled via a narrow staircase into the terminal, where on some lucky days there are two airport employees with iPads helping with gate information but generally being overwhelmed by the number of passengers asking for information. Sometimes connecting passengers are left to their own devices at this badly signposted airport with only a few areas where screens would provide up-to-date gate information. But the worst part is how Lufthansa and Frankfurt airport are providing for premium travelers (with the exception of HONs and First Class passengers). Long waiting times at security and in the Schengen Area in Terminal A there are a total of 3 lounges that, at peak times, are more than overcrowded. Schengen departures in Terminal B have no lounge access whatsoever. Guests in the three lounges (2 business, one Senator/Star Alliance Gold) can stand for an hour and are being catered for by a disappointing offer of food. All this leaves regular Lufthansa clients guessing why the airline gets it so right with their second hub Munich (2 Business lounges and a total of 4 Senator lounges/areas). In their London, Munich and hopefully soon Malpensa lounge, Lufthansa also provides a much more sophisticated food offer compared to its main hub, Frankfurt. So what is it, that is the cause of this difference? Maybe all Lufthansa management responsible for travel experience should be paired up with a passenger and follow their real travel experience for the duration of their Frankfurt airport stay to help realize, how sub-optimal the whole set-up really is. | 8 |
Grupo AirFrance-KLM | Whilst I can appreciate that cabin crew do a difficult job and did their best to manage delays that almost caused me to miss my connecting flight back to the UK for a friend's wedding, the nail in the coffin that will make me avoid ever booking a ticket again with this airline was not that my baggage arrived 24 hours behind me but the condescending and accusatory tone of the email that followed my claim for compensation about delayed baggage.I had to buy a replacement suit, on a Sunday morning, because the one I'd brought with me was in a different country, thanks to KLM.Irked as I was (albeit slightly hungover) I made a claim against my €400 one-way ticket - not for toiletries or other small inconveniences - but just for the suit I'd been forced to buy and the broken wheel (and delayed) baggage.What followed - the same day as I emailed KLM - was an insulting email with a condescending subtext that basically challenged my audacity to make a claim against the airline for their fault.The belittling tone suggested that I had to show them the reasons why I'd had to pay for clothes which they'd not delivered on my flight.I'm not even joking when I say I was asked for an invoice for tailoring of the suit (which was later denied & retracted) and my invitation to my friends' wedding. I'm absolutely disgusted at how KLM have conducted themselves. I get it - businesses have to mitigate their costs, especially when they screw up but to insult your paying customers with insinuations such as "we noted certain inconsistencies in your claim" is just idiotic PR.Also watch out for their direct bookings trick - you pick a same day departure date that magically jumps to a date in the future and, if you book the lowest fare instead of business class (which is the same seat on European short hauls), you've no recourse to change or amend the booking… meaning KLM has captured the cash for your mistake.Stick your Flying Blue points where the sun don't shine. It saddens me because it was a great airline 20 years ago but I won't be flying KLM again. | 1 |
Grupo IAG | Whilst I can understand that due to recent circumstances in the Middle East, BA opted to use the smaller A321 instead of the larger planes, it doesn't justify the horrific service.Terrible legroom on business class. Terrible food. The delay in Larnaca for fuelling and change of staff. Lacklustre and indifferent service from staff members. And all this horror for the same business class price.I was so shocked by how terrible my flight was, that in the future I'll definitely look at the competition.If I'm treated like kettle to the slaughter I might as well book my flights with EasyJet where prices are far lower.BA going from bad to worse | 1 |
Ryanair | Whilst I don't want to see, your employees out of work. I can safely say, I and many others will enjoy the day when you go bust. You're a crook, and I think you know you're going down the pan and just want to steal all that you can. | 1 |
Turkish Airlines | Whilst I have always been an advocate of TA my latest experience has deflated my support.We (My fellow passengers) we're due to travel from Istanbul to Arbil in Iraq/Kurdistan our flight was at 01:40 on 4/3/22 cancelled due to bad visibilityYep it happensAt 03:30 we were told and given boarding cards for 09:00 flight at 10:00We are still here at 09:45 no TA staff in sight no informationShockingShame on you TA | 2 |
EasyJet | Whilst I understand that all Airlines are having to cope with significant disruption due to the Covid pandemic and travel restrictions, EasyJet seem to be utterly clueless as to how to manage this.We originally booked for return flights from London to Venice, and then re-booked from London to Athens when the departure port of our proposed Cruise was changed. In both cases, EasyJet unilaterally changed the flight times, or cancelled and re-booked us, numerous times - well over a dozen changes in all - without anything more than a pro-forma and insincere apology for the huge amount of worry, stress and inconvenience they have thereby caused.The bottom line is that after flying with EasyJet many, many, times over the years, I have now lost all confidence in their ability or commitment to get me where I want to go when I want to get there !.Interestingly, despite the relatively short notice EasyJet have given on the most recent cancellation, I have been able to re-book with an alternative carrier on exactly the same terms at exactly the same price (to within a penny of two), so what possible USP can EasyJet now point to ?. They are no longer a low cost option, and their operational unreliability does not compare at all favourably with other carriers at a similar price point.I suggest a rebrand to a more honest "Lets-Make-It-Impossible-Jet" !!!I for one will never offer this shoddy bunch of cowboys my patronage ever again if I can possibly avoid doing so. | 1 |
Vueling | Whilst I was overall satisfied with the service onboard and the general travel experience, I have been left without words with regards to the ground staff support service in my flight from Tanger to Olbia via Barcelona.I am traveling with my 4 month daughter, which means that I have a stroller and the respective add on of the protective "egg" which doubles up as a car seat for traveling. As for all airlines I was allowed to take this to the foot of the plane on departure from Tangier and, as requested, place this in transparent bags for the travel.However, much to my surprise, and after spending approximately 400€ for our tickets, I was given neither, the protective "egg", or the stroller upon arrival at Barcelona, which I would like to know was ONLY a transfer for me as my final destination was Olbia (Italy). When I enquired I was told that this was impossible and that I would have to collect this with the check in luggage at the final destination. Very inconvenienced by this, I found a solution and held by 6.5 Kg 4 month old in my arms as long as possible, and then had to find a solution, and ended up placing her in an airport trolley. I am sure you will agree that this is neither hygienic nor safe, and only for this I deserve at least an apology.Never the less, my 5 hour transfer came to an end, and I made my way to the gate, and boarded my flight. Much to my surprise, shock, and frustration, upon arrival at Olbia airport, I did not find my daughters stroller or protective "egg" / car seat. After enquiring I was told this was not loaded on the flight and would follow in the coming days.Because of this delay and negligence, I had to travel by car from Olbia to Sassari (a 90 minute drive) with my daughter in my arms, which again is both unsafe and illegal, as because of the negligence I was putting my daughter's life in danger.Today after enquiring, I have been told that there is no news of the missing items, and therefore no estimated date of delivery. I therefore ask you... What am I to do? Not leave the house to not put life of my new born in danger when traveling by car, and risk getting fined by the traffic police? In essence because of this negligence I am not only held hostage during my stay in Sassari, but I have already been greatly inconvenienced.I can understand the delay of a piece of check in luggage, but not of vital equipment which is necessary for an infant, and especially since this is mostly handled by the passenger. TShould I purchase a car seat and a stroller which Vueling will refund me?Continue waiting indefinitely?I am shocked by the fact that I have not even received a phone call to apologize for the substantial inconvenience caused, but instead a standard computer generated mail asking me for feedback, and count on your professionalism to reach out to me and find a mutually acceptable resolution to this situation. | 2 |
EasyJet | Whilst I'm sure they didn't intend it, the person I was chatting with came across as very abrupt and quite rude. Perhaps it was a language barrier. They didn't seem to want to help me, and left me with a poor impression of easyJet. They did however promise that someone would get back to me in 48 hours. | 2 |
Jet2.com | Whilst Jet2 is a budget low frills carrier the attitude of staff is very professional and busiess like. A relatively stress free experience compared to one of your competitors where you really are herded ike farm animals. | 5 |
EasyJet | Whilst annoyed easyjet rescheduled me to a much earlier flight (9 hours earlier than the orgninal) the customer service did change it back to a more suitable time. ( there was 1 available only 30 minutes difference)Why they didn't put me on that one instead of the flight 9 hours earlier is beyond me | 4 |
Jet2.com | Whilst being pleased with the service on board the aircraft.I fail to understand why Jet2 does not use the air docks that are available both for departures and arrivals! | 2 |
EasyJet | Whilst being pushed back from the departure gate at Hurghada in Egypt the Captain discovered that one of the plane's engines would not start. After about an hour & half delay they managed to get it started, however by that time the crew had run out of permitted flying hours. We were told that all the passengers had to disembark the plane & return to the terminal to collect their luggage & await further instructions. By the time we got back inside the terminal every passenger was given an Easy Jet leaflet giving us contact details & information. By this time coaches had been arranged to take us to our overnight accommodation & when we arrived at the hotel (23.30Hrs) food had been prepared for us. By the time we had arrived at the hotel I had received an email from EJ apologising for the delay & giving me information about what would happen next. The following morning we were collected from the hotel & we returned to the airport for a trouble free journey back to Bristol. Whilst it was unfortunate that there was a mechanical breakdown, it was rectified as quickly as possible & organising overnight accommodation for nearly 200 people at a moments notice cannot be easy. I was very impressed with their communication & service. Because of the nature of the delay, we could claim 600 Euro compensation per passenger. I placed the claim the following day & 3 days later the money was in my account again with full communication. Definitely would use Easy Jet again. | 5 |
Grupo AirFrance-KLM | Whilst calling through to the customer service team I was treated very badly and unfairly. KLM cancelled my flights in March and have made no effort to refund me my money. When discussing this over the phone, the adviser confirmed that they are not refunding customers in order to 'stay afloat'. I will never fly with this company ever again. Please choose your flight operator very carefully next time. KLM are greedy. | 1 |
Ryanair | Whilst checking in online they ask you if you want to sit together, you click "yes", pay extra to do so and then they sit you on 2 opposite ends of the plane! What did I pay extra for?! Have been waiting for refund for 3 months now! | 1 |
EasyJet | Whilst i normally can manage most things on line i did need the help using easy jet chat Sewar was fantastic helpful, friendly and professional. Best chat bot everWilliiam | 5 |
EasyJet | Whilst it was initially difficult getting the correct information from the automated chat bot, once I got through to a staff member (Sara), I received excellent service and she helped me with my query. | 4 |
Jet2.com | Whilst it was outside Jet2's control, the flight was delayed by over 7.5 hours after we had boarded.Our seats were completely different because of the config of the replacement aircraft and exchanged aisle seats for cramped back row, window and middle.Jet2 provided an airport refreshment voucher value 8 euros per passenger and a complementary cup of tea and three biscuits on the flight. | 1 |
Ryanair | Whilst most of us are already used to putting up with a poor quality flight in return for fairly affordable prices...it seems that now we have to also deal with an absolute useless app, website and management system.Trying to login to the app and on the website for hours. The website isn't available and the app only works part of the time!I need to change flights but your app will not allow me to complete the process. I don't think its fair that you make me purchase completely new flights, or lose the opportunity for me to pay the difference on the lowest price available at this exact moment. | 1 |
EasyJet | Whilst on holiday a family member died, I requested to change my return flight by four days. The company wanted to charge over £220 p.p for different return flights. | 1 |
Jet2.com | Whilst on holiday in Lanzarote this July my Wife and I needed to change our flights home 4 days early. I rang Jet2 and with no hassle at all the flights were changed from Thursday to Sunday with minimum cost. Staff in administration and on flights are always helpful and friendly. Would never fly with another airline for the flights we do. | 5 |
Jet2.com | Whilst on our outward journey we had to make a detour due to storms in France. The flight was very rough at times but the captain and crew got us through it, even doing a meet and greet when we landed. It is always nice to see the person who got you through it all. | 5 |
Jet2.com | Whilst staff on board were friendly and helpful generally, the amount of time and effort devoted to selling stuff on board and promoting other activities was excessive and very loud. | 3 |
Jet2.com | Whilst the actual flight was fine the constant changing off take off times was both confusing and stressful, to be told there is a 2 hour delay as soon as you arrive at the airport is bad and can only be down to seriously bad planning | 3 |
Grupo IAG | Whilst the air travel worked seemlessly they organized a car hire voucher with Budget, who have made an error with deposit refund and both Budget and BA fob me off with copy/paste replies rather than simply investigate a staff error. No help at all. They are a walking advert to use Virgin in future | 2 |
EasyJet | Whilst the airline offers convenience in travel, there are a few things that make no sense at all. Speedy boarding is actually only speedy bus boarding, not really what it claims as i found out when everyone one of my 8 flights this summer using easy jet. The staff are magnificient at spotting cabin bag violators. You dont want to mess with them, or else u will witness the short end of bad courtesy. I pre book everything before setting out on my journey and even premium seats. Front row seats finally make sense with the overhead locker just for them! Its the flight delays that EZ cant compete with BA. Thats where its a big let down and passengers get no food & drink vouchers for refreshments while waiting like today, 2.5 hours delay. Pretty awful in 21st century. Gone are the days of airline courtesy. Especially never the bucket budget airline! And the worst: goodluck preserving your mobile battery inflight. There is no entertainment inflight nor any seat charging points, so when you drain your phone battery, you will land with no way to communicate your driver or loved ones to collect you! Stone Age! | 2 |
Jet2.com | Whilst the flight went without issue and was reasonably swift and comfortable the experience at both the departure and destination airports was far from seamless and acceptable. Both flights were delayed mainly due to airport and passport control issues and not so much Jet2 issues. | 3 |
Lufthansa | Whilst the flights were lovely everything else was a total disaster. Cancelled flights and then a delayed one leaving 20 minutes to transfer planes, meaning my bags got left behind and causing me to have to wait around for the whole first day of a three day trip to wait for them. No apology or help. I have contacted customer service twice and yet still heard nothing in over a month. Totally disappointed in what I thought was a reputable airline. | 1 |
EasyJet | Whilst the helper did its best, not all answers were available to me.It's time consuming and gets to a point you are frustrated.Why you can't speak to someone personally I don't get it.Really poor experience but the helper did its best. | 1 |
Turkish Airlines | Whilst the majority of our flights have been excellent we are really disappointed with a recent experience, our flight back from Istanbul was overbooked, we volunteered to travel the following day, once the original flight left we were treated poorly, we were promised immediate compensation which was a lie, we are still fighting them for it almost a month later. We are even taking a special trip to Manchester airport to speak to their reps face to face, the staff in Istanbul don't even seem to speak Turkish and communication with them was extremely difficult. They gave us wrong directions. The have fobbed us off and lied at every turn. This was a really disappointing experience from an airline we have always trusted and expected more from | 2 |
EasyJet | Whilst the service onboard easyJet from Geneva to Liverpool was fine, with cheerful and efficient cabin crew, the bag drop at Geneva is a disgrace. To queue for 45 minutes to drop a bag off and with 70% of desks unmanned beggars belief. For an airline trying to get more business travellers the EasyJet airport manager at GVA needs to start dealing with the needs, requirements and basic service requirements of passengers. Nothing wrong with the flight crews, just the ground staff (which are EasyJet employees) letting the rest of the company down. | 5 |
Turkish Airlines | Whilst the service was not appallingly bad, I did encounter significant discourtesy from staff in various capacities in this airline. There was a delay of over four hours to one leg of the outbound flight. I found care of passengers was not great and the compensation offer was poor. Food vouchers were provided for limited outlets at the airport in which we were delayed - none of which catered to specific health related dietary requirements I have. There was a general lack of awareness and care about dietary needs. Seeking to offer feedback and request any redress for this from the UK is proving to be one of the most difficult experiences I have had with a service provider. After weeks of poor communication and debate they agreed to cover my food/drink expenses in Istanbul, the airport of the delay (which in effect is a small amount as the cost of items there was prohibitively expensive so I did not purchase a great deal). But theses expense appear to only be realistically available if I go to their office at Heathrow or Gatwick to collect them in person as far as I can see. The option to have it transferred to my account seems prohibitively difficult- I have requested it and sent them the multiple documents they required, but they have respond with an additional requirement each time I contact them. They instruct me to respond to their emails, and I do but each time receive a reply saying they have determined I have not responded and they have closed the request. The only option then is to re-open the request in their 'feedback' system on their website. But when I have done so it resulted in going around in the same circle with them emailing me and asking me to respond to their email which they then state I have not responded to.... | 1 |
Turkish Airlines | Whilst the service was not bad, I did encounter discourtesy from staff in various capacities in this airline. There was a delay of over four hours to one leg of the outbound flight. I found care of passengers was not great and the compensation offer was not great either. Food vouchers were provided for limited outlets at the airport in which we were delayed - none of which catered to specific health related dietary requirements I have. There was a general lack of awareness and care about dietary needs. Seeking to offer feedback and request any redress for this from the UK is proving to be one of the most difficult experiences I have had with a service provider. | 1 |
EasyJet | Whilst the wait time for an assistant was long the assistant then helped swiftly and patiently in a polite manner. Thank you | 5 |
EasyJet | Whilst there may be legitimate reasons to cancel flights that are out of easyJet's control, it would be far better if they made those decisions earlier. I now have plans made for a holiday that was meant to start tomorrow that I can't go on. It's too late to find alternative flights and so we have no choice but to cancel all plans. | 1 |
EasyJet | Whilst there was a bit of a wait for an agent on the instant chat, once someone was available, they quickly assisted with the issue I had. For some reason when the booking had passed over from Expedia, one of my children had been logged as an adult, meaning it wouldn't accept his date of birth on passenger information. The chat agent quickly amended and I was able to complete the passenger information submission. | 5 |
Ryanair | Whilst this review (& the thousands of others) will have no affect on their sales, this could at least serve as assistance to someone else.I have just booked flights, checked out & gone to add my baggage to find the price has gone from £25 to £40! I have checked the pricing guide and see the online price of £25 & realise my mistake was not adding during the process. I had skipped this point and gone straight to checkout.Contact customer services, based in God knows where, very stock responses, rather rude & just add to the frustration. No matter how often you use ryan air or how much your flights cost, once they have your money they could not give a monkeys about you.2 stars as previous experiences have been good, this has unfortunately left a sour taste.Will definitely be looking at other airlines in future. | 2 |
Grupo AirFrance-KLM | Whilst this review covers my trip from Abu Dhabi to Rome via Amsterdam, my comments mainly relate to the Abu Dhabi to Amsterdam flight. On the long leg of our trip, we chose to pay extra for Economy Comfort class seats, which provides more leg room and greater recline. You might only get a couple of inches extra leg room, but it is surprising the difference this can make. Other than the extra leg room/greater seat recline, the service on board is the same as standard economy. The meals on the flight were very good as too was the overall cabin service. In flight entertainment was also good, with enough content to keep you entertained. In summary, our flight to Amsterdam, in Economy Comfort Class, was very good and I managed to get some sleep. Overall, I think it was well worth the extra cost. For our flight from Amsterdam to Rome, there is little to report, given that it is considered a short, domestic flight in Europe. The service was good. No in flight entertainment. A snack was served on the flight. The cabin staff were friendly and efficient. The only minor complaint was the amount of carry on luggage some passengers were allowed to carry on, meaning that most of the overhead lockers were quickly filled and some of our stuff had to placed on the floor. This wasn't a great inconvenience though, but if you had more bulky items, it could have been. This is the first time I have travelled with KLM and I was pleasantly surprised. A very good and comfortable trip. | 9 |
EasyJet | Whilst traveling with easyjet, our baby's buggy and 2 suitcases got badly damaged. We did report it straight away and yet, almost 4 months later nothing's been done about it. Super slow to rectify their wrong doings, fast in taking your money though. Would never recommend it and def won't use easyjet ever again! | 1 |
EasyJet | Whilst waiting at the airport, flight got cancelled. No alternative flight available, App not working if trying to book for next day flight. At least one other flight cancelled to different destination around same time. All queuing up to talk to staff behind help desk but clearly - not much they can do either. Only option was to go back home. Clicked button asking for refund for both flights. Got an e-mail to confirm my outbound flight will be reviewed for refund but my return flight still in my bookings. Unable to cancel this one or ask for refund. Went all over internet, chat doesn't work, as unable to answer this particular question and I am clearly talking to a computer rather than human. There is a phone line, rang and was on hold for nearly 40min, someone seemed to pick up the phone but hang up before I could talk!Trip ruined, on phone and online for most of the weekend and still waiting to see what and if they will refund anything. Very frustrating. | 1 |
Ryanair | Whilst waiting at the departure gate from Murcia to Luton 23/10/22 with minutes to go we were told "the flight is cancelled" finally managed to put an EN261 compensation claim in on the 1/11/22 (previously attempts failed due to Ryanair site) been completely messed about by "Customer Service" since even had the phone put down on me …. What customer service â“Shocking don't waste your hard earned money on this shower Fly EasyJet 🤷ðŸ»â€â™‚ï¸ | 1 |
Grupo IAG | Whilst waiting at the gate in Heathrow, our flight was cancelled after we were supposed to take off. Fortunately I managed to rebook flights for the following day from Gatwick airport. There were problems when checking in at Gatwick despite having received an email confirmation of the new flights. We were also advised by BA staff at Heathrow to take our duty free with us and that we'd be able to get it through customs with no problems. This wasn't the case and it was all confiscated at the airport. Over 3 months later we are still waiting for compensation for the delay to our holiday and costs incurred. The customer service is appalling, I have requested multiple updates using the link provided by BA but to date I have had no response. | 1 |
Ryanair | Whilst we have noted your continued dissatisfaction, we regret that our position remains unaltered, as per our previous correspondence.this the Standaard answer form D. S. KoblosCustomer Services bad bad bad very bad | 1 |
Ryanair | Whilst you can choose to sit randomly at no cost, and of course, it will be random, you are only allowed to do it 48 hours before the flight which isn't an issue going out, but if you want to check your return in and have your return boarding passes with you, you are forced to book seats. As you wouldn't want to trust being able to do this when your away as I am sure Ryanair will have thought of a way of thwarting you from doing this easily. Why don't they just advertise their prices fairly like everyone else and stop hiding the costs? They aren't as cheap as they would like you to believe that's why. | 2 |
Ryanair | Whit this virus Ryanair of left there air lines open as long as possible so they don't have to give people their money back knowing that they can't cancel even though the place they was going was closed down shame on you Ryanair you need boycotting putting out of business closing down or a hefty billion dollar lawsuit typical money grabbers con men thieves scum. They knew people couldn't travel I said destination was closed down and yet they still get there Airlines open to business knowing people could not cancel or even turn up for the flight Boycott Ryanair immediately | 1 |
EasyJet | Who are the people puting 5stars if not bots from easyjet ? Seriously...I mean I have been happy with easyjet for 10y until last year and never posted anything about it...They are publicly traded, have licenses and are among the cheapest. This only if you have your flight. Otherwise and most time, you lose your time, your trip and your money. Simple isnt't it ? Good luck with the compensation call with the Indonesian platform after this ^^ | 1 |
Ryanair | Who does not hate RyanAir website and user experience? You get a price tag, and then you end up paying the double! But at the end, they are still the cheapest! | 2 |
Ryanair | Who in their right mind would fly with this awful airline, pulls customers in with 99p fares and dumps them in the middle of nowhere! | 1 |
EasyJet | Who is in charge at EasyJet?Anyone with any sense would have set up more staff to answer the calls related to refunds etc...then they wouldn't have so many bad reviews and unhappy customers.It really is that simple.My flight out from Bristol to Majorca was cancelled.They flight back was cancelled but they booked me on a flight 10 hours later.How am I suppose to use the return flight when I'm not flying out to Majorca??? | 1 |
Ryanair | Who is the bright mind who came up with the registration of a new device?I've tried it 100500 times and it still doesn't work!How can something like this be posted on a working website???? | 1 |
Ryanair | Who likes to feel cheated and ripped off? Me neither.Not transparent with check in charges. Got charged £55 to check in at the airport because it's online only. After my trip I checked my correspondence and found they hid this information right at the bottom of an email titled "Need a hand?" I was told I was 10 minutes over the 2 hour cut off to check in online. Obviously a way to make more money - but this has had the opposite effect long-term because I fly frequently and will now go to any length to avoid Ryanair. Never again.One star because the tatty interior and toilet was at least clean (Ryanair, please pass this star on to the cleaning company).Oh and the staff are abrupt, bordering on rude. A sign that they are dissatisfied with their employer?So if making your customers feel cheated and ripped off is part of your strategy then well done, you succeeded.I'm off to make a formal complaint to Ryanair and then to ADR and CAA that the costs and fees were not presented in a clear and open way. If it happened to you, I suggest you do the same. | 1 |
Ryanair | Who wants to fly with Ryanair? "Not me" I hear you cry... Really? Why not?I have flown with Ryanair on quite a lot of occasions throughout Europe; Spain, Italy, Estonia, Latvia, Norway etc; and you know what, they're a great company.Efficient, reliable, clean, on-time, and all at a great price. It's cheaper to fly to Norway than to park my car at the airport!Read the small print, stick to the rules and make sure your carry-on luggage is actually carry-on luggage and you'll be fine!Norway for £20 anyone? Yes please! :) | 5 |
EasyJet | Who would really want to work for a company like easyJet? Overall the staff are trying their best (I know there are a few bad eggs). Flew a couple of weeks ago with two carry on mini suitcases no problem. Flew yesterday and they have just robbed me of £80 for the privilege of putting my carry on in the hold. The whole company is riddled with poor systems, policies and procedures to ruin the customer journey and make as much profit as possible. Honestly I feel like a slab of meat with a pound sign on my head every time I interact with the likes of Easyjet. I really wish there was an alternative but there just isn't. | 1 |
Ryanair | Who would want to work for this company in any capacity? The call centre is beyond a joke. I advised the operator 6 times of my booking reference for him to tell me it was wrong..... turns out it was right. No apology. Then the operator used language like are you actually listening to me, and decided to hang up on me when I was mid question. We just put up with this airline because they are cheap and have a stronghold over some routes.... never again. I hope they go out of business post pandemic I really do. | 1 |
Pegasus Airlines | Whoever is considering booking a flight with Pegasus, PLEASE AVOID FOR YOUR OWN SAKE.I had a flight from Stanstead to Istanbul and from there to Kuwait. The airline delayed the flight for over 45 minutes which delayed my flight to Kuwait once I landed to Istanbul. When I asked the airline to refund the flight from Istanbul to Kuwait, plus a compensation for making me sleep on the floor without food, as the next flight was in 8 hours, the airline replied that I was an INAD (inadmissible passenger to Kuwait due to missing VISA although I have been to Kuwait previously and done the visa on arrival). Also, if you think that they will help you, forget about it because they will treat you in such an inhuman way that it is absolutely shocking, including the fact that the person that I asked assistance has pretty much called me slurred language just because I cannot speak Turkish or Arabic. Also they do not give you any food on the plane, I had to beg for a cup of water because I was sitting on the plane for over 3 hours.I HOPE THIS MESSAGE GOES THROUGH THE MAJORITY OF THE PEOPLE SO THIS COMPANY CAN HAVE NO REVENUE FOR HOW THEY TREAT PASSENGERS. | 1 |
EasyJet | Whoever is leaving these positive reviews are clearly fake! Worst customer experience ever and I will never ever use this airline every again. No replies to emails, call centre made up of people who do not understand you and do NOT listen to your queries. Diabolical way to treat customers regardless of a pandemic. Desperately in need of a complete overhaul of the Customer Service, so damaging to the brand. I personally will never book with them again, I'd rather pay extra to use British Airways. | 1 |
Grupo IAG | Whoever manages your IT systems, online booking and particularly Avios programs needs to be fired. What a horrific, outdated mess of a system. You should be ashamed at scamming people out of their earned Avios because of systems failures and even worse then give them no option to contact anyone. You have made a huge mess of things and honestly replace your entire digital and IT team immediately! | 1 |
Pegasus Airlines | Whole Mess created by Pegasus AirlineMess number 1: Flight delayed 6 hours straight away from Istanbul to London. No hotel offered or anything.Mess number 2 : I lost my new suit case worth of 32 kgs and worth of £1200. I also paid 2200 TRY fee for 32 kgs luggage. when i checked in. But in london i havent got my suitcase Airport staff was so helping they tried to contact airline but they said it wil l take 1 to 2 weeks to track down my luggage and straight away pegasus airline said its not their responsibility to provide us same luggage as its carrier staff responsibility. its 6 weeks now and i still havent got my full luggage yet they sent me one picture of my new broken suitcase and said they manage to find out 15 kgs only and rest they lost. They will not compensate any thing.1) My new suitcase i got later broken and no compensation of my new suitcase yet2) I paid 2200 TRY for 32kgs and got 15 kgs only so they liable to pay me back remaining 17 kgs fee they charged but they refused.3) i lost my 17 kgs worth of very very important items no compensation yet.I am so frustrated and helpless at the moment and my blood is boiling they were so rude and already said if i put negative review or anything they can easily removed from expedia and other siteswhat a SUPER RUBBISH AIRLINE IT IS.AVOID AVOID AVOID !!!! | 1 |
Jet2.com | Whole airport experience with checking in and flight itself was great and efficient. All staff friendly and very helpful at both Stansted and Fuerteventura. Definitely a more pleasurable flight with more comfort and leg room than other carriers. | 5 |
Jet2.com | Whole experience fabulous | 5 |
Turkish Airlines | Whole experience of flying with Turkish Airlines was really painful. Crew is of course very angry and displeasing, you can hardly see more unpleasant people working as crew. Food is universal and dull, for example they also don't want to open a bottle of wine, because another kind of wine is opened, so why not that one. Shocking was also behaviour of captain, who chatted in middle of small alley and blocked way to restroom. I asked him if I can go and he barked "go away". I returned a few minutes later and he just opened door to his cabin saying I must immediately leave or he will do consequences. Well, if he wasn't blocking the way so long, I was already back in my seat. And many similar small details and situations clearly saying "we are the worst airline in the world but we fly everywhere, get used to it". Only positive is that they arrived as they should (but it shouldn't be appraised, it should be automatic). Don't recommend unless you have no other option. | 1 |
Jet2.com | Whole experience was a plus.Friendly Staff ground and in the AirExcellent Trolly service on the Plane staff, continually asking if you wanted anything. Haven't had that experience in a while.Food value for moneyGreat Duty free prices | 5 |
Jet2.com | Whole experience was excellent at Manchester and Naples Airports and throughout the flight. Excellent service and reliability - travel exactly in line with schedule - great experience again with Jet2. I can't recommend highly enough the experience. | 5 |
Jet2.com | Whole experience was pleasant and ran smoothly. Helpful staff and more leg room and comfortable seats than Ryanair. | 5 |
Ryanair | Whole experience was terrible - to being stung by secret costs to delayed flight, uncomfortable travel, it's just not worth it. The staff treat you terribly and the fares aren't low enough to justify the experience. | 1 |
Jet2.com | Whole flight experience was good apart from the delay at the gate pre boarding and a smaller delay between boarding and takeoff. | 5 |
EasyJet | Whole flight had been waiting over two hours for baggage to be reclaimed on EJU8722. Was the same mess and delay for picking up bags on the departure flight. Not worth the budget airline savings when the service is this awful. | 1 |
Grupo IAG | Whsts happened to BA? Never get back to you via their online contact form. Can never get through to them, I've emailed to. Just booked a flight to Singapore and wish I had gone with Emirates | 1 |
Ryanair | Why #Ryanair is #Ryanairtheworstð•®ð–”ð–’ð–•ð–†ð–“ð–žtofly. We are at the Barcelona airport and Ryanair has a delay in our fly, that is normal with then. The problem real problem is that in thei App they said the doors of our fly close at 16:00 as have saved in this photo. The door was closed before 15:40 and we are more than 20 persons with out a fly. We go to then and they just said is problem of #AENA. We ask how to do our complain and the agents that Ryanair hired ( they said all the time they are not from Ryanair and because of that they can not do anything), they do not give us any request form ( that is mandatory in Spain). The only solution is to put some of us in a fly that will departure at 22:25, they did not give any compensation for our cost neither a brochure to eat or keep our suitcases until the fly, but what makes me really angry is after the claim of an American girl, this NON Ryanair workers (that are in the Ryanair stand) start laughing and make jokes of her in Spanish. #Ryanairtheworstcompanytofly | 1 |
Ryanair | Why I give 1 because no choice gave them 0 not good very bad customer service I will advice don't go on this airline if you have other easyJet is very good if you called stright way answer first and last I will travel on this airline | 1 |
Lufthansa | Why Why Why didn't I read the reviews before booking flights to Munich, departing just after Christmas.Having booked the flights for seven of my family in September, Germany closed it's borders a week before we were due to fly and was advised by Lufthansa to use the online process to cancel and receive a refund. A week later I received the taxes back which work out at 25% of the amount I paid out.Lufthansa, DON'T offer a refund if you don't mean it.This is a gross deception that is going to send this abhorrent company to the wall. The sooner the better, to save other people getting scammed! | 1 |
Ryanair | Why all the negativity.I've been flying Ryanair every month for 2 years - Belfast/Malaga return. Not once have THEY let me down.Have had a few delays but through no fault of Ryanair. It's usually the French air traffic control or Spanish airport staff.Most recent delay was due to the outgoing flight being delayed in Manchester - due to fog!! Again nothing Ryanair could do about that.Staff are always fantastic. In particular, José/Clodagh and even the Captain on this occasion could not apologise enough. Captain even told us all he'd increase speed to make up some lost time. Which he did! A brilliant crew/team.A great company and even greater, value for money. | 5 |
Lufthansa | Why allow bookings for transfer flights if you are not going to allow people the time to board the transfer?Stuck in Frankfurt from 16:05 to 21:40…absolutely appalling service!Get your act together. You should be paying for my onward travel that I missed to the hotel at the destination. | 1 |
EasyJet | Why am I not surprised that easyJet has load and loads of bad reviews, even the most rubbish companies out there have amazing reviews. So today I spoke to three different advisors, firstly on the live chat, I was not given a name who I spoke to, the chat got disconnected. I joined the chat again and I wantedto make a complain. The advisor told me I could not do this and I had to call a number. They gave me a number to call, I called the number and the advisor told me that they gave me a wrong number she then gave me another number to call. I called the number and the advisor was so rude to me before I even got angry, I was calm on the phone and she told me to calm down and let her speak. I'm sorry but as a customer, when you are asking us a question, I am speaking and talking about my experience and she's supposed to listen to me. She kept talking and talking over me, I then let her speak she then told me that I'd need to make a complain online as she could not be bothered to even listen to my enquiry. My question was I woke up this morning to an email that my holiday had been cancelled. I did not do this for my side 100% as I have confirmation the night before I confirmed it with my friend, also they charge VERY HIGH prices for luggage. Piece of advice do not do this and book your luggage on the holiday when you're about to check out even as an add-on, call the customer service because I was quoted just 28 pounds instead of 50 something. | 1 |
Grupo IAG | Why am I writing this review so long after my disastrous trip? Because it's taken BA this long ( over 2 MONTHS) to refund me my seat upgrade (£150.00) on a flight it decided to cancel just 6 hrs before it was due to depart ( a regular occurrence on this route it needs to be said). Not withstanding all the inconvenience, additional costs and loss of business activity it caused me to find an alternative flight, and the fact I am in BA's Executive program, I was then treated worse than cattle class on the alternative flight. Following a pointless phone call to the Customer Service desk (based in a foreign country) who could only advised me to complete their on-line form, I wrote 8 emails to BA (cc'd to BA's CEO and Customer Service Director), I only received 2 automated email apologies for the delay, during this time. Then last week (8 Wks. later) I received my first and only human interaction from BA, who advised they were now handling my case, BUT they couldn't tell me when I could expect my refund still because, `that was out of their remit'!!!!Today, I received my refund, no formal apology or notification, I just discovered the refund in my account.Should we just accept this level of service from a premier British company professing that: -"The British Airways Experience is more than a flight. It's about making every single journey as special and original as you are, whatever your reason to travel. We're always here to help you feel relaxed and secure from the airport to boarding and beyond."Not from my experience. Thank goodness there are alternative airlines. | 1 |
Ryanair | Why anyone would want to travel with this rip off company is beyond belief.Once you add all the 'extras' to your basis cost your are cheaper going with a proper airline.They do everything in their power to extract more money from you and you stand in line waiting for them to pounce if your bag is slightly too big (and I mean slightly) so they get more money from you.The one bag hand luggage is so strict I even saw a lady at Birmingham told she had two bags and this meant extra cash (her second bag was a plastic bag containing a bottle of water and a sandwich she bought in the terminal !!).Travel with them - not if I can help it. | 1 |
EasyJet | Why are EasyJet never honest? Flight arrived 20 mins late. By the time boarding completed, now 45 minutes late. Cabin Crew announce 90 mins before departure of flight, "not our fault, Air Traffic…"But arrival slot would not have been missed if they had been on time. | 1 |
EasyJet | Why are Easyjet such a bunch of morons. They changed our flight and told us we absolutely must recheck in. Having been on the receiving end of harsh treatment by easyjet before we thought we must do this or risk being barred from flying or have to pay extra for not checking in. Spent over two hours trying to recheck in buts it's not possible. Finally had to trudge over to airport from hotel and ask. Only to be told no you don't have to recheck in and they get lots of people asking about it. You are a no mercy airline so people have to guard against unexpected charges or denial of service. Sort it out easyjet stop being morons. And whilst your at it stop google wallet being the only choice for downloading a boarding pass, not everybody has it or wants it. There is less information on it too. What was wrong with doing it in your app. | 1 |
EasyJet | Why are a turkish based airline , offering flights , with morning departures extra legroom choice of meals , and 2 drinks each way, to dalaman from Manchester next September, for £700 less than half price than easyjet, its a no brainer, . | 1 |
Ryanair | Why are flight companies through a national lockdown still allowed to take holiay bookings and flights knowing that they will not be flying from any uk airports unless it is essential travel and then deny a cash refund when holidays and flights are cancelled due to government guidelines which were probably in situ when booking was made. Typical Rynair and British Airways.Rynairs policy at the beginning of lockdown was they were giving out refunds and stipulated that the refund would be paid out within 5-7 working days.Yes obviously throughout this covid climate you give allowances for a delay in refund payment but a 1 year and 2 months later my daughter still awaits a refund from Rynair and myself from December last year.Both flights being booked well before the covid pandemic.Where is legislation to protect the customer from being exploited from specific airlines? Another example being the offer holiday vouchers or change flights at no other cost but you need to pay the difference when rebooking other flights with vouchers and flight prices have trebled example being I booked three flights at a cost of £298 each to Kalamata from Glasgow from 29th May until 13th June well before pandemic started I kept moving flight forward and now for curiosity I looked at the cost of booking the exact flight now and British Airways are now charging £808 for the exact same flight and times.That is £510 off a difference for same flight.😡😡😡😡 | 1 |
Ryanair | Why are staff soo rude…Nearly brought us into tears watching a pensioner who can hardly stand shaking and being pushed aside because it's not priority seconded by disabled man with only one leg supporting himself with prosthetic leg being told to move aside.I felt bad and me and my other friends we seen it decided to ask for this staff name because we need to name her Malaya pouch.It was good holiday ended with tears.Was hard to watch.I hope you treat others the way you would like to be treated. | 1 |
Ryanair | Why are the flights from Alicante to Belfast not available anymore? | 1 |
EasyJet | Why are they always late? Even a delay after we land and no one tells you anything!! | 1 |
Ryanair | Why are you advertising "allocated seats as low as £6.00 per person to entice people to buy, to then not find ANY seat as low as six pound on your check in area of your website. Why am I paying thirty pound for the privilege of sitting next to my partner when you have already had two hundred pound for the flight from us.From the reviews below whereby customers flights have been cancelled which upon further research I believe is due to Ryanair not realising their pilots needed to use their remaining annual leave by this month ... I feel extremely fortunate I was literally about a week from being affected by this circus of company as I only flew using Ryanair last week. Disgrace. | 1 |
Ryanair | Why are you not offering free amendments under the current situation of PCR isolating required! ?It costs us £300 for testing and with another flight booked soon we simply cannot afford to take the flight!Surely Ryanair must know this ?Also waiting an hour for luggage after landing at Manchester is completely unacceptable- I understand Ryanair has a huge staff shortage and are not bothered that you have to wait for a u acceptable amount of timeZero rating 😠| 1 |
Wizz Air | Why are you not saving passport infos when checking in. i have to fill them out every time. also your support email is not working | 1 |
Ryanair | Why are you so blatantly breaking the Civil Aviation Laws surrounding refunds.It is completely unacceptable. I have frequently used Ryanair for over 10 years however as soon as I receive this refund it will be the last time I use this airline.Start playing by the rules and stop breaking the law. | 1 |
Jet2.com | Why are your flights always freezing .Everyone is shivering but the staff say the temperature is average when questioned???? | 3 |
Ryanair | Why bash on RyanairI honestly don't know why people are so hateful...Here's the thing. Travel is messed up in general. It is a very difficult task to organize everything. Ryanair focuses on cheap, affordable travel from point A to point B and as far as my experiences go, it has delivered.Disclaimer: I'm not a frequent flyer, but the times I've chosen Ryanair, I've not been disappointed. I've got what I paid for. I've made sure my luggage doesn't contain anything prohibited and packed it nice, neat and secure. The time I've actually accidentally packed something prohibited, they've been helpful and allowed me to modify it. The flights were on time, no delays and staff have been friendly...Almost every airline I've checked the reviews for so far have had horrendous reviews, but I think it has more to do with people having impossibly high expectations without willing to pay for it, rather than the companies not providing services the customers have signed up for, and paid for..My ticket for a 2000km flight cost less than a 100km bus ticket and it went smoothly. I see no reason to complain... | 5 |
EasyJet | Why can the Service Center Agent not fill out contact- data? There seems to be an error in your application?? 5E5FB067-F579-1540-65C2-FAD54FA44DC5 | 1 |
EasyJet | Why can they NEVER explain what's going on? Currently waiting for a delayed flight to Jersey but nobody can tell us why or when we might leave | 2 |
Vueling | Why can you ONLY bring one tiny handbag (under seat size) when you book a ticket? So you have to pay extra for normal hand luggage (£40 per person, you can not share 1 piece between 2). Ridiculous! | 1 |
EasyJet | Why can't I give ZERO stars? Apparently my regular cabin bag is too big on Easyjet, meets requirements for every other airline that Ive flown on. So instead of being offered the regular charge to pay extra you just get fined £39.99. Must be a regular occurrence as there's a guy patrolling and checking boarding passes and issuing fines.Incidentally Easyjet issued a voucher for a cancelled flight during lockdown but I'm not able to use that to pay for the cabin bag fine. In fact despite repeated attempts on line and by telephone I have failed to apply the voucher now for over 2 yrs. has anyone ever had the telephone answered within 1 hr at Easyjet? If only I could find alternative airlines I'd never fly easyJet but am trapped | 1 |
Ryanair | Why can't the rules be like they were at the start, 10kg free and no wee bag, but no. now you have to pay for 10kg luggage and from £10 it went up to £20. So how a 16 year old girl is meant to visit her dad in a different country without actually having that much money in the family. It's an absolute joke! £20 for 10kg there and same back!! Those tickets turn out to be golden for a poor service plane with hardly any space for comfort. But that's why it was cheap. Now it's not worth any money at all. And the worst is that its the only airline going to that place from here, its pathetic!!! Hope you enjoy all your rubbish reviews, because I see your rating dropped down A LOT after the change of rules. | 1 |
Ryanair | Why can't they ever run on time. They get you to the gate way before they are ready to board and hoard you into an uncomfortable stuffy area with not enough seating so you can be as hot, bothered and uncomfortable as you can possibly be ready for your hot uncomfortable time on their cramped I'll fitted hot stuffy planes | 1 |
Ryanair | Why contaminate our planet for £40?To change a Name on your site will cost me £110 but to book a new ticket only cost £70.Why do you choose to pollute and contaminate our planet (water, the air, etc.) with harmful or poisonous substances by leaving empty seats on the plane.All of this only due to you being greedy for £40?Surely a company like yours would not brand them self that way. Right? | 1 |
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