Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Why did I have to pay extra for my hold luggage of 19kg when the standard luggage weight on easyjet site is 23kg. I was very disappointed. When I asked a member of staff she didnt seem interested and just asked to have it paid, and ignored me when I tried to explain that the boarding pass stated 1 hold luggage booked??? Not really easy is it easyjet. I suppose I will be forced to pay on return trip. Not a happy customer.Arv. | 1 |
Jet2.com | Why didnt I book with Jet2 in the first place I ask myself after Easyjet cancelled us (at the gate) half an hour prior to boarding.Professional staff, lovely friendly pilot - a no brainer. | 5 |
EasyJet | Why do EasyJet charge for cabin luggage when they allow people to bring on under seat bags and place in the luggage compartments. I had to put my paid luggage 10 seats back because of the rucksacks that were taking up the previous luggage spaces. | 1 |
Ryanair | Why do I always forget just how unpleasant an experience it is to fly with companies like ryan air. Every turn they are trying to catch you out with hidden charges, baggage with is slightly large or overweight or premium rate helpline numbers! When you finally get on the plane you can't even relax because you have to put up with listening to them blast advertisements about the garbage they want to sell you! | 1 |
Ryanair | Why do I bother? This firm is just not worth the stress. Better of paying €100 extra to use a different airline. | 1 |
EasyJet | Why do I have to give 1 star? Disgusting company switched off online chat to make us call 3 hours of hold basically to get told to clear off ! | 1 |
EasyJet | Why do I have to make a complaint about a complaint about a complaint? Ridiculous! Why don't you get compensation? Why don't you explain the complaints form about complaints about complaints before queuing online or on phone for 1 hour? Would save all time. | 2 |
Ryanair | Why do people always moan about RyanAir? No-one forces them to travel with them. Get all the preparation right (hand luggage and a prepay Mastercard) and there are no added charges. At least they get you there and back on time.If only they'd quote the headline price inclusive of the compulsory charges they'd get 5 stars. | 4 |
EasyJet | Why do people criticise RyanAir? This is the worst airline ever. The flights are often canceled or delayed. Many airports don't have any support crew. The reimbursement policy is a scam. It feels like the website is designed to provide the most frustrating experience. | 1 |
EasyJet | Why do people not use common sense and respect each other off duty easyJet pilot decided he did not like a passenger so had him taken of by police as he was the only one he could pick on. Shame on you | 1 |
Ryanair | Why do the CAA allow this company to operate an airline? Flight from Kracow to Manchester diverted to Cologne. No word from Ryanair as to why we were dumped in Cologne. After a wait of 8 hours with no word of apology, explantion or offer of refreshments, we boarded another flight landing in Manchester 10 hours late. Animals would be treated better. I would rather walk than use this airline again. | 1 |
Ryanair | Why do these people think it's acceptable to change a flight time to move a holiday to an extra night which costs hundreds more.. Absolute joke of an airline | 1 |
Ryanair | Why do they charge for priority boarding & then allow cattle class to board first taking up all the overhead lockers. Also, is it that hard for their staff to smile and be polite. The staff don't smile, they avoid eye contact and mumble into the microphone making it impossible to understand what is being said.I don't understand why Ryanair don't take the negative feedback & try to improve. It is as if they try really hard to make sure you have an unpleasant flight & experience. I think they are probably one of the worst airlines in operation, we only use them as they are the only airline that flies from Bristol to Wroclaw.Surely, if you get so many negative comments from your customers, you can see there are problems that need to be addressed. It's as if you just don't care anymore.Might I suggest taking a few flights yourself to experience the unfriendly staff and disorganised boarding & look at retraining your staff, wouldn't it be nice to get positive comments and feedback. | 1 |
Grupo IAG | Why do we always board and sit on the plane for an hour or more. Other airlines to Accra never do that. Its tiring and annoying. Please show your customers a little bit of respect. | 1 |
Ryanair | Why do we continue to support this company? Cheap fares yes but customer service is the worst I've ever experienced. Recently flew with Rubbishair from Manchester airport. Took over two hours to do the bag drop. Hundreds of passengers crammed into a small terminal. No information screens. When about to miss your flight an announcement comes over a crackling PA system to say get to the front of the queue or you will miss your flight! Disgusting company. I wish everyone would boycott it. | 1 |
EasyJet | Why do we have to call your to cancelled flights?It's awful we can do this on manage my booking you must be making a fortune? | 1 |
Jet2.com | Why do you bring passengers onto the plane then make them wait on the tarmac for 2 hours ? | 1 |
Jet2.com | Why do you have to have a bus back to the terminal on landing at Leeds, when you walk to the planeApart from that all good | 4 |
Grupo IAG | Why do you make it so hard? After a so so lounge experience, the staff taking care of boarding treated us with disdain bordering contempt. It can’t be training, who would do that, it has to be no fear of anything happening. The “new†club world suites are a huge step up from the old product and really on deliver comfort and privacy. The crew were professional but I personally found the food menu rather odd. Essentially, there was one only main that I could handle and was then told they had ran out. I was a few rows in. | 5 |
Grupo IAG | Why does BA never ask my opinion?This is the ONLY customer experience I have regularly where the vendor of the service never asks what I think. Why?Overnight JFK to London, 11.15 pm departure. No fast track, security 22 minutes in line, no club suites on this route so no small cabin, 5a chosen so I get sleep becomes 14 aisle, on the old tired BAClub configuration, as tired as everything else at BA. Not what we paid for, not good enough for the cost. No one cares, no one to complain too, a perennial disinclination to be customer focussed.. | 1 |
Grupo IAG | Why does BA think it is appropriate to kettle people boarding their planes? I'll hazard a guess that they do it because it suits them because it sure doesn't suit the customer. Here's a suggestion. Manage flows to minimise queues, not create them. Don't tell us you are boarding when you aren't ready. We can take honesty. In fact, we might even prefer it. | 1 |
EasyJet | Why does Easyjet humiliate women at the gate - making them put their handbags into their already small cabin bags yet allow anyone with duty free bags to take these on board as well as their cabin bag allowance. There is no consistency in this requirement and until you arrive at the gate no clear advice. So you seat on an aircraft with no money to buy refreshments no accessible passport and none of the other items that make a flight more bearable. It is humiliating to have your boarding pass confiscated while you struggle to put your handbag (even a small one) into an already full very small cabin bag while other people sail past you with their duty free bottles of wine clanging merrily away. The bullying tactics used at the gate will make me think twice about flying with easyjet again. Please make clear what is required and be consistent. | 5 |
Vueling | Why does the airline charge extra for priority boarding when they cluster everyone in a waiting room before boarding make us wait half and hour and after leave everyone getting to the airplane without any order. This airline is a scammer and just charging for product and services they do not deliver. Shame on you Vueling! | 1 |
Ryanair | Why doesn't Ryanair have clear charging policies !!! Try and book a flight and navigate around the website and see what I mean. EasyJet is a much better company, which proves you can do cheap without trying to get the last bit of money out of each and every passenger. I suppose they wont take heed the views of one passenger when they are making millions in profit, they don't have the nickname DanDair for no reason ! | 1 |
Lufthansa | Why don't Lufthansa allow title 'Mrs' in the list of titles - though presumably they allow 'Frau'I am not 'Ms' - which is awful and vowel-less - my title is 'Mrs'Come on, Lufthansa - you need to improve your English! | 3 |
EasyJet | Why don't customers get a clear emai or sms saying "Please stop using the cabin case you've been using if it has wheels"? Suddenly my case today is too big. 45 euros, and in the hold it goes, along with my door keys and wallet and other stuff.I know EJ are perfectly entitled to change their baggage rules but the rude girl had tapped 40 pounds into her visa machine for me to swipe my card within seconds. It turned out the case was pretty much empty. In retrospect I could have given it back to them and put the contents in a plastic bag. That option wasn't offered.. I'm afraid it feels very much as though EJ want people's 40 quid fines. I never received any email or SMS asking me to check my cabin bag size. And of course my case fits perfectly into the overhead locker, as it always has done. If the locker size hasn't changed, why do cases have to be 10cm smaller? Rip off. I can't believe I just had to give them 40 pounds to use a cabin case I've been using for years. | 2 |
Jet2.com | Why don't you pay for the air bridge?? | 2 |
Jet2.com | Why go cashless in flight? Cash is legal tender and should be an option to pay and can't be refused I do not support this and won't be using Jet2 if it does support the cashless nonsense | 2 |
Ryanair | Why has no one challenged them yet if it is compulsory to check in online let us put in document number to check in. I couldn't check in online tried there live chat which they disconnected after I told them I had 5 passports tried calling the customer services couldn't get through. Son had meltdown on way to check in he is ASD and had special assistance stood in queue we had went to wrong bit and were 6 mins late for check in. Was told pay £240 which I never had I asked her about special assistance explained me my kids and disabled son would need to sit for 6 days until I got paid she said it was Ryanair policy for us to sit there til I could pay. She then told me to move so she could deal with other customers when there wasn't any managed to borrow money pay. Our flight was delayed for 5 hours got text telling me to go to get snacks but Ryanair staff told me I wasn't entitled to it yet when I asked where I could get them and when another customer told me where I could get them they were all shut my kids are tired and hungry my autistic son is having full scale meltdowns no assistance what so ever. I'm 6 mins late for check in due to not being able to check in online and sons disability I pay £240 they r delayed 5 hours we don't even get a bottle of water. Disgusting way to treat anyone dogs get treated better | 1 |
Pegasus Airlines | Why in the world is it impossible to get connected with ANY means of feedback communication at Pegasus - call center or WhatsApp channel or sending a question by filling a form on website?What is the purpose of creating it in the first place- to ignore, block or make it unreachable???None works! Besides, why is it all ONLY in Turkish?? | 1 |
Ryanair | Why is Ryanair making South African travellers entering the UK taking an Afrikaans test to enter the country to prove they are South African? WE HAVE 12 OFFICIAL LANGUAGES, are you stupid. Piece of s*** airline. | 1 |
Ryanair | Why is Ryanair not giving people opportunity to change their flights? According to government advice in UK and Spain UK residents are not able to fly to Spain.I have flights booked on the 9th Jan. Ryanair want to charge me 50 pounds each way to change flights. Surely if unable to fly to Spain because of government restrictions, an opportunity to change flight should be given.It was updated today by Boris Johnson. No overseas travel. Surely Ryanair must allow free change of booking. I cannot believe they are totally ignoring government advice!!! | 1 |
Ryanair | Why is Ryanair still selling flights when they are all cancelled? Suspicious...and ilegal | 1 |
EasyJet | Why is every single one of your flights from London Gatwick delayed even at 6am in the morning. Do not travel on this lot ESPECIALLY if its a late evening flight or on one of the last flights back - you will be massively delayed.I flew from Marseille to LGW on Sunday 29th Sep - due to get back to LGW at 11pm, we landed at 00.30 after the excuse of the weather (it was raining and a bit windy). Utter rubbish guys, this was a delay due to continuous ATC restrictions because LGW isnt fit for purpose anymore. I watched Flight Radar 24 as your plane sat at LGW after two rotations to Naples and Munich EACH time late leaving LGW by over an hour or more - no problems by the way leaving Naples and Munich or even Marseille as we were turned around in 40 mins.Even the staff had had enough - they couldn't care less on our flight, hampered by delay after delay they just wanted to get home like the rest of us. I would pay more to fly with BA and avoid Easyjet all together. Sort this mess out. | 1 |
Ryanair | Why is it harder to book a flight than Pee in your pants.That app is seriously the worst ever. | 1 |
EasyJet | Why is it no one from easy jet cares about the people sitting in the middle of thier planes in respect of food/drink service. The last two times I have flown with easyjet I've been in rows 18-20 so by the time they get to you there is nothing left!!! We spent hours queuing for flight no time to eat so was going to eat on plane . Thanks to the sheer lack of stock we had nothing apart from a chocolate bar. Why don't you start in the middle for a change or better still cater for EVERYONE not just the first few rows. Terrible service especially when you advertise it as soon as you take off. | 1 |
Grupo IAG | Why is it taking so long for BA to process a refund when my flight was cancelled? Surely, you can do better than this! | 2 |
Wizz Air | Why is nothing being done about how they treat there customers. They won't respond to a question they make some random excuse but now they want a contact number. As if you are going to call you. How can they get away with forcing people to pay for a year membership before buying a flight. | 1 |
Ryanair | Why is the government letting Ryanair get away with not refunding people who could not fly due to COVID??? We were due to go to Spain at the beginning of August, when the quarantine came in we couldn't go due to having to work when we come back off holiday also we've got two young children so would not risk going abroad when FCO had said essential travel only therefore our travel insurance would have been invalid. How is it fair that we are £800 out of pocket, Ryanair should be made to compensate! I will never ever use Ryanair again and I hope no one else will. | 1 |
EasyJet | Why is ther no an option to remove passenger on line? | 3 |
Ryanair | Why is there no option to give zero or negative stars? Even awful is an understatement. Absolutely atrocious. No one from the airline contactable. The flight has been cancelled but this is not showing online. No way to contact them even online. Their offices are closed. Not even a single representative on site. They asked us to come for a delayed flight at 5 am but no one was there at airport from their end. No check in desks open. A message came up for a very brief period on app at 1 am to go to hotel but the lady at the boarding counter had told us nowadays there is only financial compensation. We were not even sure if it was a real message. Later on, a message came about lunch voucher but it again disappeared. They were trying to show compliance with EU regulations but managed not to pay for any of these expenses. Open scamming. | 1 |
Ryanair | Why is there no zero?The only way that this airline will respect its customers is when they turn away.When you pay for something there should be some respect and dignity that comes with recognizing customers and their worth.Many people say that they will not use the airline again but they will be tempted by the so called budget fares.They are not budget because Ryanair operates and makes a hefty profit. through what it charges.It is cheap to travel by air, it is the other charges that add to the cost of the ticket. They add all those extras like £3.00 for a small bottle of water etc. Ridiculous charges for luggage.Anyway, I could go on and on but what is the point?They keep offering me a voucher instead of a refund. Now they have sent a voucher even though I have told them that I will never use them again. I have 2 claims pending which they have ignored.They have had my money since January 2020 and I need to book elsewhere. How come Easyjet refunded their customers within a month?Covid 19 will sort our the friendly from the unfriendly businesses! | 1 |
Grupo AirFrance-KLM | Why is zero stars not an option?!Terrible airline. Service poor under normal circumstances but they've reached a new low during the Covid-19 crisis by blatantly ignoring all legally binding consumer legislation, systematically denying passengers their legal right to a cash refund, lying and misrepresenting on a systematic basis. AVOID, AVOID, AVOID!!! | 1 |
Ryanair | Why no one is shutting down this airline?They are just money seekers. I was trying to check in and it was showing some error and then at the counter they slapped me for £440 for 8 people. I tried to call them while check-in but it says all lines are closed.And even after check-in, they didn't give us the seat numbers. So what for this airline is asking for check-in cost.This is completely beyond my understanding, how can one ask for check-in cost when we have paid for flight ticket. Money seekers, greedy and worst airlineThis airline should be closed. | 1 |
EasyJet | Why not make your carriage options simple. As a company you are just trying to rip off customers with evasive language to hide additional costs.How about 'no holiday paid for though easyjet, no luggage allowed.So simple even cabin staff could get it. | 1 |
Jet2.com | Why o Why do you return passengers to T2 when they have left from T1?. This has happened to us during the last 2 years. | 4 |
EasyJet | Why oh why did i give these fools another chance? 2 years after we incurred huge costs cos they left us stranded in Tenerife for 5 days i booked with them to Rhodes. Both outward and return flights massively delayed. They always try to pass the blame onto something else..weather...air traffic control...baggage handler shifts!!! But essentially they are useless. Arrived 10pm over 2 hours late at Rhodes and got a message from them to say our hire car was cancelled cos the office was now closed! Luckily the office actually wasn't closed and our driver was there within minutes. Useless, they just haven't a clue. Never again will i spoil the start and end of my holiday by using them. | 1 |
Grupo IAG | Why oh why do BA fly to Paphos from Gatwick at 13:30 as completely lose a days holiday & wait all day for the return journey after being booked out at 12:00 from my hotel return flight 20:30 local Cypriot time so basically 2 days lost. Plus the fact that BA changed my seat 3 times where I had already reserved my seating. And to top it all I wasn't allowed to upgrade on my return journey, but was ok on the outward flight. Get a grip BA or you will lose customers. | 3 |
Ryanair | Why oh why do we all tolerate companies like this?Paid extra for Priority boarding & 2 cabin bags (along with everyone else, which is just another way for Ryanair to produce revenue for bog sub-standard service.) At my return flight airport i was told i could not use the express bag drop (which i had paid extra for) and that i could not check in yet, as i didn't have the app. I was told to go and wait in a queue for check in to open. Nowhere in any communication from Ryanair did it say that the app was a MUST. I enquired 15 minutes later if check in was open and was told it was and that i should have queued up earlier ?? The queue consisted of every Ryanair passenger on every Ryanair flight - a procedure that must have involved over 600 passengers & took over 80+ minutes to get through. During this some of the queueing lanes were changed allowing people at the back of the queue to jump in front of others -CHAOTIC !!I contacted Ryanair "customer service"and told them of this and their response was :"my situation did not fall into any of the categories (which Ryanair determine themselves) that would allow them to offer a refund. I told them i had paid for a service which they had not provided. They said as i took 2 bags on board part of their obligation was fulfilled. Still no movement on their intransigence. DISGUSTING !! | 2 |
Ryanair | Why oh why don't you do a zero rating; because so many people reviewing Ryanair would use this level. In October I made booking for trip to Cologne from Bristol for December. In November I went back onto Ryanair website (manage booking) to add extra bag; was then charged for two more tickets, and two 10kg bags for same flight! Have sent them both of my detailed invoices as proof. Have been trying to get some sense from their online staff about this. The staff are rude, aggressive and ill informed - but I suppose this is what they are employed to be. I should have know better than to use Ryanair. They honestly have no shame do they? | 1 |
Ryanair | Why on earth is this joke of an airline still allowed to operate, last minute flight cancelled, no information people distressed and in tears and they dont give a damn | 1 |
EasyJet | Why or why do we use these con artists😡. My flight was cancelled 5 minutes before boarding. Just given a leaflet by Pisa airport staff, then it's up to us to sort it.Had to book taxi and hotel accommodation at great expense, heard nothing from EJ so booked another flight to Birmingham even though we wanted to go to Bristol. Then after 11pm EJ messaged to say another flight had been arranged the next day🤪. Decided to take the flight even though only 50% full. The Pilot stated TWICE the previous flight had been cancelled. To our amazement EJ rejected our claim for compensation as the flight had been rescheduled so tough. At least we created a WhatsApp group so will fight this. You are an utter disgrace | 1 |
EasyJet | Why pay for front row extra legroom seats when I have to put my under seat bag half way down the aircraft?Totally unacceptable.? | 1 |
Ryanair | Why the **** do i need to additionally pay for check-in?? If I pay real money for your check-in, MAKE YOUR ******* SOFTWARE WORK THEN!!!! We've spent 20 minutes doing the same verification to make it work!!!!Charging people for checking in at the airport IS A CRIME!!!!!!!!!!! ******!!!! | 1 |
EasyJet | Why the Government does not step in and sort the mess these airline companies create, they just allow this companies like easy jet or Wizz, to carry on their operations and not being fined at all, it is just the customers challenge and try to change their bad behavior, shame really | 1 |
Ryanair | Why the f@ck did I miss my train because of some technical issues on the plane ?! This is the worst flight I've ever had! Never in my life I saw such a sh1tty, disorganized flight company! I'm so frustrated that flight attendants don't care about it at all! How could flight attendants laugh when it's a f@ck1ng delay out of nothing?! Could've checked the plane is ready to takeoff could you?! Or at least could've transferred us to another plane straight away! Never ever in my whole life I will fly this company ever again! Do not recommend at all! | 1 |
EasyJet | Why the hike in flight cost - we simply want to change our flight time, having only booked the tickets yesterday. We were happy to pay the admin charge of £30 not a ridiculous increase in the flight cost as well. The evening flight which we want to change to is cheaper than our booked flight but apparently you have your own customer services prices which are higher!!! | 1 |
Wizz Air | Why there is no zero star or a minus star.This ridiculous company charged me more than the actual flight cost because I didn't do online check in!!Never ever ever ever again with this airlines. | 1 |
Norwegian | Why these guys score so bad on here? On tripadivsor much better score and I can understand why. I only came on here to complain so I guess most people do the same?Always use Norwegian for our flights in Europe if possible.. free WIFI !! onboard. | 5 |
EasyJet | Why they charge so much for luggage it's ridiculous it's double the ticket price doesn't make sense. And why I add just one way it has to be both ways they think they making more money but no really because now I'm always travelling light. | 1 |
Ryanair | Why they send people flying with carry-on to the check in counter for some stupid useless visa check ?! WHY ?! Why do i have to stand in line when i am not checking any bag ?! You simply ruined the whole benefit of flying with no checked baggage. Cant this stupid check take place on boarding.First time i flew with Ryanair was over a year ago, and i was thinking that they already changed it but apparently the haven't. Ryanair, you are a brainless airline and as someone who flies often for business will never fly with you ever again. You are simply a waste of my time. | 1 |
Lufthansa | Why this annoying 'access denied' issue still not fixed? If you have still never heard of this issue, it's the error page when you try to see your booking details. And you're keep changing my flights 3-4 times and I really want to cancel and book with another decent airline but I can't get full refund because of your disgusting refund policy. This will be the first/last time I'm flying with Lufthansa. | 1 |
Ryanair | Why this company exist! You can't take normal size laptop backpack - pay €22.50 because it is small cabin luggage or be charge at gat €70 (or 60). In Gran Canaria I'm standing 1.5 and move 5m for check in luggage! Out of 8 check ins, opened are 2! And they have 4 flights that is ridiculous, and my flight are not even started, but since I already have that experience - definitely my mood wont pop up higher! | 1 |
Jet2.com | Why was there a three hour delay when the aircraft was sitting on the runway? There should have been a designated crew for a scheduled flight so what was the problem?When the flight got off it was the usual Jet2 high standard. | 3 |
Ryanair | Why when flying with Ryanair last week. Lots of people took off their masks mid flight. The flight crew did nothing about it. Come on Ryanair if people are not going to wear a mask don't let them fly. | 3 |
Lufthansa | Why when you buy the tickets they doesn't say I can't enter to the last destination that it was Boston because the COVID & they doesn't want to change my ticket or give my money back or find an solution they tell me when I already in Germany that I have to go back to France and I doesn't have to pay my lagged & when I do the checking it's charging me 50€ for the logged when it's not my fault I want my money back soon as possible thank you ! Very bad Service . At least try to help your customers because money it's not giving a way for free it's incredibly how your company works it's very bad🤢🤮🤮🤮and they try to charge me extra money for a logged that the company was supposed to cover it ! 👎ðŸ½ðŸ‘ŽðŸ½ | 1 |
EasyJet | Why won't customer services answer the phone, why won't the web page work, why is it impossible to log in and print boarding passes, why did I choose Easyjet, stupid stupid mistake, three days been trying to get organized just a waste of my time | 1 |
Ryanair | Why would I rather walk? Two words: Michael and Leary!This guy has no respect for his customers, all of whom he sees as money-making opportunities. If, as a passenger, you don't mind being herded like cattle, treated like dirt, or milked for every penny you've got, then Ryanair will suit you down to the ground . . . . at which time you will be regaled by a fanfare! | 2 |
Ryanair | Why would anybody fly with this unprofessional airline I really don't know1: Charge for everything2: Won't refund on flights when not the customers fault.3: Rude staff4: Rude MD5:Flying from the worst airport in Europe Stansted6:T and C are so inaccurate | 1 |
Ryanair | Why would anyone fly Ryanair? Cancelled flights, little notice, customer service that work half the day, a website that can't cope with people trying to get back from overseas, and then just to waste some more of your life, make you book your hand luggage because they've let too many people on board carrying suitcases. Book with anyone else and pay a fraction more money.I bet compensation will be easy to claim back too!!! | 1 |
Turkish Airlines | Why, why has your customer service quality sukken so bad, that I am either getting automated answer to very specific questions, which don't even answer me. OR I get google translated answer with mistakes, that still don't answer my questions? I have flown with TA now for 19years, and these last 2 years have absolutely been the worse. Actually your customer services has declined quality for many years, after you removed your direct lines and direct communication with clients. And now, if our request isn't in your automated list, they don't get through. When I had a lost and found problem in Istanbul, I was being sent around in lines without any result. The only way I got through was because I knew a VIP customer of TA, that had personal contact to TA offices. Then, only then could I retrieve my loft and found item.Don't be surprised that you lose customers to Pegasus. They are not any better, but your services are the same for the double price. Just saying.The old TA glory and service doesn't exist anymore :( | 1 |
EasyJet | Wiam Was very helpful and polite making the process very easy. | 5 |
EasyJet | Wiam has been a quick and on point to answer my enquiries. Excellent service quick and efficient. | 5 |
EasyJet | Wiam on chat was fantastic and helped me change my flight | 5 |
EasyJet | Wiam was great - provided me with a phone number to contact | 5 |
EasyJet | Wiam was incredibly helpful in changing our title, it only took 10 minutes. | 5 |
EasyJet | Wiam was very helpful, he saved me from a app glitch/ mistake booking my flights and getting the wrong dates just after payment | 5 |
Jet2.com | Wide body aeroplane 2,4,2 seating and longer leg room space, such an improvement over the normal sardine tin carry on. On top of that, thanks to the jet stream landed 55 minutes ahead of schedule. Excellent service from the cabin crew. | 5 |
Jet2.com | Wide leg room. From bhx to nce, the flow of passengers were not organised (people sitting on the back went inside using the front entrance hence a delay in settling) but from nce to bhx, it was organised. | 5 |
Ryanair | Widespread deliberate fraud and deceit in non-compliance with EU and UK regulations. If you have money you don't need anymore by all means give it to Ryanair, but don't expect to get it back. | 1 |
EasyJet | Widespread deliberate fraud and deceit in non-compliance with EU and UK regulations. If you have money you don't need anymore by all means give it to easyJet, but don't expect to get it back. | 1 |
Turkish Airlines | Wife and I check in on March 21, 2024, traveling London-Istanbul connecting to Istanbul-Singapore. Whole flight was business class except for my London-Istanbul leg. Turkish Airlines issue us boarding passes all the way.Flight to Istanbul is delayed over 2 hours. Transit time is around 2.5 hours, and the connecting flight is also delayed a bit, so there's a small possibility of making it. TA staff can't/don't give any advice, so in the absence of better ideas we RUN to the gate. The connecting flight has left. We go to the Turkish Airlines counter assuming they would take care of us. Couldn't have been more mistaken.My wife was offered a business class ticket for the next day and a hotel room for the night (it was around 2.30am). I was told that my business class ticket was now worthless, that I was not entitled to anything, and that the cost of a new ticket would be USD6,000. Or I could choose to fly with a different airline if I wanted. I thought I'd misheard them.(Side note: later communication with TA revealed that my wife's ticket was booked in one shot, while I booked my own in two bookings so I could connect a business trip with personal travel. I mean okay, fine, I kind of get the small print after the fact, but (a) this was certainly NOT well explained at the time, and (b) we were traveling together and already had boarding passes sitting together for the Istanbul-Singapore flight. Perhaps a little understanding/flexibility/compassion/customer care?)We explain that we clearly need to fly back together. They pretty much stand firm on: it's USD6,000, or you could look for another airline. I explain that my mother is having heart surgery in Singapore the day we are scheduled to return (completely true): they don't seem to care. To be frank, the woman we spoke with appeared to be ending her shift and clearly just wanted to go home.Under pressure to make a decision, I stump up more for an economy ticket. Maybe – given the circumstances – they might upgrade me so we could sit together as originally booked/paid for? Nope.My wife has her complimentary hotel room for the night, so, we say, we'll head there together and try to get some sleep before my long-haul flight in economy. No, says Turkish Airlines customer service woman – you cannot do that.Wait, what?The room is for her (your wife): you can't share it. And the complimentary transport from the airport to the hotel is for her only – not you.Ok, technically, looking at small print/T&Cs after the fact I kind of get it, but given the exceptional circumstances you couldn't just maybe make a tiny exception and tell the minibus driver to take an extra passenger? No, she says.Fine, we say, just give us the address and we'll take a taxi to the hotel.NO. You will NOT be allowed into the hotel room.(I don't think I've ever come across a hotel that wouldn't allow a customer to admit a guest, but we went back and forth on this and she was ADAMANT that I could not, under any circumstances, share my wife's hotel room.)So we opt not to go to the hotel - so how to pass the next 14-ish hours? My wife has entry to the business lounge (with my new economy ticket, I don't). Fortunately, as a member of another airline's loyalty program, I can get in on my own steam, though I only have limited access (it's a pretty good lounge and even has beds, but I don't get to use them). Again, could Turkish Airlines have got me full entry as per my original business class* ticket? I thought that too – but I think by now you know the answer.(*I'm referencing business class a lot, not because I think that makes me a better person but because I assume that how Turkish Airlines treats its business class passengers is surely as good as their customer service gets.)So if you've ever spent a night in an airport lounge, it's probably better than sleeping in the airport itself, but it's not great. The next day, after pretty much no sleep, we fly back. I send three complaints to Turkish Airlines and they send back three non-apology apologies ("we're sorry your journey didn't match with your expectations"), reiterating small print and T&Cs. They've completely – strategically or because they simply don't care – ignored my real question, which is to explain how an international airline could think treating its customers like this is acceptable. There were multiple moments they could have done so much to mitigate the inconvenience, cost, or disruption, but they chose not to.So that's where we are. It's clear they're not going to do anything – even a sincere apology acknowledging the circumstances and inconvenience would count for something, but after three attempts I can see it's not going to come. The only takeaway I have from all of this is to never, ever fly Turkish Airlines again. | 1 |
Ryanair | Wife and I flew Ryanair on 2 October at 0705 hrs Stansted to Lanzarote.Paid for Priority Boarding, got to the gate as it opened, only one queue, one member of staff and chaotic boarding.10th October emailed Ryanair, received number TIDY 3916693, no further response to emails.Ryanair seat uncomfortable, seat cushion filling squashed leaving Ridge along the middle, food on sale awful and not fit for a dog.The English spoken by cabin staff on way out and return was unintelligible.Come on Mr O'Leary give me the outward priority fee back x2 and get your staff to respond to emails faster or is it the Ryanair mantra of sod the passengers. | 1 |
Iberia | Wife and I flew to Venice. We were pleasantly surprised. Service the food and arrival time was all pretty good. We were not expecting anything too good going by the reviews we read before leaving. Goes to show you can not go by what some people say all the time. | 8 |
Lufthansa | Wife and I traveled from Basel to Salt Lake City with connection in Frankfurt. Flew CRJ 900 from Basel to Frankfurt. Seated in front of exit row. No window and no recline seat. Good thing it was only a 1 hour flight. Frankfurt Airport was horrid. Bussed us from remote pad to A terminal. Then had to walk 3/4 mile through A to C terminal, but required to exit secure zone when left terminal A. There was two separate B terminal security lines which were at least 200 yards long. Figured lots of people would miss flights in that terminal The line for C terminal security took around 45 minutes. Although we had a connection time of 1.5 hours we barely made it through security to the C15 gate in time. When going through the boarding ticket scan I was told I had to pay for baggage which I had already paid on check in at Basel. Gate agent had no record of us paying for baggage which would have cost us another $100. I finally reasoned with gate agent that we had already checked bags in Basel and paid the fee in Basel so they finally waived the extra baggage fee. we boarded the plane exhausted and dehydrated from the walk. After walking as fast as we could From A to C, we did not have time to purchase any water because it would be discarded at security in C terminal. we were thinking we would get a bottle of water on the plane. Sat on ground after boarding for another 1/2 hour. No beverage service for at least 30 minutes after take off. No bottle of water, only a half full 6 oz plastic cup. And no ice. Servers skipped us twice during flight and only offered drink service 30 minutes after takeoff, during the meal two hours into flight and two additional times before the "snack" during the 11 hour flight. The snack before landing was two pieces of bread and a slice of white cheese. I had to ask the servers for some water twice after being skipped. Seats and legroom seemed smaller than those on Delta. Delta has 4 times as many entertainment selections. Arrived in Salt Lake City feeling dehydrated the entire flight. Overall a truly miserable flight experience. I will never go through Frankfort again if I can avoid it and will avoid Lufthansa at all costs. | 2 |
EasyJet | Wife denied boarding. Showed up at stansted for a domestic flight to Edinburgh, family of 4, wife produced electronic photo I.D. but it wasn't accepted, they need a paper document like in 1990's because it's "policy" and the staff couldn't care less, more concerned with gossiping about their New Year parties the night before. Online check-in closed early so they handed us 3 boarding passes and my wife was refused. She had to get a train the next morning, no refund. I'll never use easy jet again. | 1 |
Jet2.com | Wife fell at home on 07 03 2025 and broke her wrist never arrived at bristol. Be cause of the break. | 1 |
Jet2.com | Wife twisted knee ligaments whilst on flight. Freak accident but when I informed cabin staff and asked for ice to help with pain and swelling I was given ice in a plastic cup and that was it. Your staff were to busy eating to help or assist. On all my jet2 flights we have never had a problem but this does make you consider who to book with next time | 2 |
Ryanair | Wife went to knock today no social distancing usual scruff un-clean planes staff not a clue. | 1 |
EasyJet | Will NEVER BOOK AGAIN WITH EASYJET!!!!FLIGHT WAS 1.5hrs late.When we arrived to Antalya, we got told our lugagge did not come with us and it was still in manchester airport!!!I am now sittin on my holiday with the same clothes since 6am wednesday waiting for my luagage to come if it ever comes.Thanks for ruining our holiday!!!!!!!! | 1 |
Vueling | Will NEVER book with this airline again!! Our flight was cancelled by them. We have been trying to get a refund for weeks but have been unable to talk to an actual person. They make it impossible for you to get a refund. Disgusting. We will probably never receive our refund hence I will never fly with this airline ever again. | 1 |
Wizz Air | Will NEVER fly with Wizz Air again. OK it's a budget airline, but I feel totally ripped off. Didn't want to pay for selected seats so waited to be assigned a seat (for me and my husband) at check in. Checked in exactly 24 hours before flight, as advised, and then my husband and I were assigned seats 12 rows apart! In the end I paid the £56 for 2 return seats to be seated together; and then read in a review that I could have got the seats changed at the check-in desk for free! Especially as the plane wasn't even full! Plus BOTH our outgoing and incoming flights were delayed by 90 minutes. | 1 |
EasyJet | Will NEVER use Easyjet. My flight back from Paris to Copenhagen cancelled, after they announced flight postponement for several times, and 20 min after the original departure time - 19:00. The reason was: "crew member disappeared"!----------------------------------------------------------Continue of the story: the ways of refund has been found in a conner in tiny letters, after many calls, and reviewed many pages of policies. By a whole day's work, we finally managed to register the refund 15,000 DKK (incl. a additional day's hotel + indirect fly back from Paris to Copenhagen for four people). And after a week's waiting, we have been told by a mail, the refund has been approved by EasyJet and sent to my bank account. Here comes the fun part: I cannot see any refund arrived to my bank account, after checking day by day in next month. EasyJet does not believe so, and ask me to prove it from bank account records. And then I proved it, they continued the game, to told you they have investigated and sent the refund again. But two months passed, not even 1 DKK from them can be shown up in my account. By checking historical reviews, you can see, EasyJet has played the "Refund Sent but not available in your bank account" game for over ten years. They want you get tried, and give up the claim by yourself. | 1 |
Ryanair | Will NEVER use Ryanair again. Been trying to get answers on flight booked for 9th July for weeks. Never reply to emails, wait hours on live chat but then just get cut off. They charge huge fee to change dates & will not issue refund or even voucher. No help at all!!Put profits before peoples health & lives. Would have given zero stars if there was the choice. | 1 |
Ryanair | Will NEVER use Ryanair again. Booked to go to Spain before isolation rules. I am a key working so can no longer go.Ryanair offer no refunds, fee on changing flights, fees on changing names (both over £100!) absolutely disgraceful. The hotel and transfers had no problem refunding me. Useless to talk to when you finally get through on the phone. They do not care at all and I've lost my money now after the worst year.It really shows what kind of company this is when the whole world is pulling together and these goons (-edited) are trying to make people's situations worse, out of greed. Disgusting. | 1 |
Ryanair | Will actively avoid ever flying Ryanair again. Business practices are insidious and customer service is non existent. This company deserves nothing but to go under. They have taken advantage of this pandemic and the flights that were booked before COVID existed and cost me £270 now cost £60, and if I want to move my flights they want an additional £210. "Customer service" entirely disinterested in the circumstances of their customers. I overwhelmingly despise this company. | 1 |
Jet2.com | Will always choose jet2 over any other airline to fly with however yesterdays return flight delayed 4 hrs. Every other jet2 flight departed on time. Was given an apology but no explanation why. Honesty and information is everything and also frustrating when notified with a text and €5 on my boarding card just after i had purchased my refreshments. | 3 |
EasyJet | Will be putting another full report later but please do not go with easy jet. My family have been refunded from jet 2 as they know our holiday to San marcial can't happen as the resort is closed for month of may and they will not refund our money yet they have taken the resort off there website. 1 hour and half on phone this morning again after trying to get refund and when asked to speak to a manager said there are no managers. Miraculously then cut off the phone. Will put full story on tonight when we are home from work. Please do don't book with this company. | 5 |
Ryanair | Will charge you 55 euro to print a boarding pass. Scam artists with no integrity or morals | 1 |
Grupo AirFrance-KLM | Will definitely fly again with them. Very professional cabin crew, very comfortable seats, clean aircraft / bathrooms, wifi poor. Very delicious meal had gluten-free chips which was impressive, ground service was poor. Very excellent value for money, very good entertainment system. | 7 |
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