Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Vueling | Barcelona to Venice with my wife even though it was an early flight it turned out to be very good and on time. Crew very helpful and polite. | 8 |
Vueling | Barcelona to Vienna with Vueling. Everything was okay. We bought the tickets a week before the trip and checked in some days before the flight, and there was no problem with that. The airplane was on time and boarding was pretty fast. We only had hand baggage and it all could fit, and the staff was very helpful and nice. We didn't try the meals but they have plenty options. I would recommend them. | 8 |
Grupo AirFrance-KLM | Barcelona to Warsaw via Amsterdam. Such a Horrible experience flying with this company. 1st Flight was delayed, missed my connection and all other plans for the trip were ruined, their staff on the ground in Amsterdam is very rude and unprofessional. I had to book my own accommodation in Amsterdam because of the missed connection, pay for taxi and the food which was promised to be reimbursed, but it was not! Customer service is the worst, super slow and unprofessional. I've flown many different companies around the world and Overall its the worst airline company! | 1 |
Vueling | Barcelona to and then Bilbao to Seville two days later with Vueling. Smart looking cabin, almost full on both flights. Crew allowed me to move to a less crowded row when boarding was completed. Vueling requires payment in order to choose seat (as most European low cost carriers), which I have not done. Did online check-in, however according to their website check in at the airport is free. Tight leg space (185cm height), but flights were short. Departures and arrivals on time. Was considering to buy a drink on board, however trolley passed late, so I did not. Very good value for money (80 EUR for two flights, booked 6 months in advance). Would use again for short haul. | 7 |
Vueling | Barcelona, April 2023.Terrible manners from check-in staff. We were unaware that check-in gate closes one hour before departure. We arrived 52 minutes before that and the flight was delayed 30 minutes, so technically we could definitely have made the flight. When we asked (politely) if they could leniently let us in, the check in staff declined (which was fair), but in such a rude manner, only giving one word replies and telling us that "if you were this urgent why weren't to here earlier?"For a low cost airline, cost isn't so low. The experience was horrendous comparing to other, similarly or more low-cost airlines.I do not recommend at all under any circumstancesCustomer relation trainings are desperately needed for this company. | 1 |
Iberia | Barcelona-Madrid-Chicago business class. We had very low expectations but were pleasantly surprised. The VIP lounges in BCN and MAD were very comfortable with a nice range of snacks and beverages. BCN-MAD sector was your regular short haul J class service with a reasonable breakfast. Upon boarding the MAD-ORD sector we were served pre take off drinks by and friendly and happy crew. They handed out cute amenity kits and served a lovely four course meal with matching Spanish wines. The cabin manager introduced herself to the entire cabin individually and took our lunch orders. Just prior to landing in ORD she again went through the cabin thanking everyone. Another light meal was serviced before landing and there were snacks available in the galley between services. The bathrooms were kept clean and all of the crew were friendly the entire trip. The seats were well maintained and fully flat although this aircraft was not fitted with the new IB seats. The only slight left down for the experience was the IFE which only came on about a hour into the flight and the choice of moves was limited to around 10 movies and none of them were that recent. | 9 |
Norwegian | Barcelona-Stockholm-Bangkok. Everything very good very clean all flights on time the seats were a bit small. At meal times staff had a list with whom had the right to have a meal and whom didn't. It was really surprising that on an 11 hour flight that at least half of the passengers didn't have any meal. You could buy a sandwich or a snack during the flight. All the movies were just in English. | 7 |
Ryanair | Bare minimum of service, worst airline by a country mile, they would charge you to breathe if they could. Be best when they go out of business | 1 |
Vueling | Barely any legroom around your seat. Budget standard service and staff that is actually really expensive. Abysmal baggage allowance. Every other budget airline allows 1 undersseat bag and an overhead bag. These guys don't and charged us 80 euros for having an overhead bag!The woman charging us was highly incompetent and could barely use a computer. She was so slow and trying to enter our card details to pay like a dinosaur that we were nearly late for our flight!I was so angry and heavily pregnant at the time and the silly woman made me have to run for ym shuttle as she couldn't use a computer. Utter morons working for Vueling at Barcelona Airport. Avoid at all.costs!!!This airline is awful. | 1 |
EasyJet | Bari to Milan. Check in was speedy, but like most budget carriers, they also seek jet-bridge averse which is fine seeing as it probably speeds up their turnaround and lowers overall costs. Priority boarding seems a little more exclusive as it should be. With two door boarding disembarkation, the plane loaded and unloaded fairly quickly, so all things considered, this was a decent flight. Main line carriers are however roughly the same price if you travel with checked bags like I do, so I’d just pick whichever flight has the best time. | 7 |
Lufthansa | Bari to Toronto via Frankfurt. Really good, flight was smooth and the staff were very nice. In flight entertainment (movies) had a good selection. Good aircraft, spacious cabin, clean bathrooms with warm water. | 8 |
Pegasus Airlines | Barked at by a woman the moment we approached her at the Turkey Istanbul airport in transfers. We needed tickets for our next flights. Rudest person I have EVER accounted serving me in any organisation. Absolutely astonished! Shame I can't upload a picture of what they had written as a notice on the window but I will type it out. "It's the denied office of Pegasus. Do not ask any questions about gates, country restrictions or seat changes" the irony is they were next to Turkish airlines who had a notice up to say "care point" and "we're here to help" | 1 |
Ryanair | Base price not cheap enough for all the hassle ! | 1 |
Vueling | Based on my experience and reading the vast negative reviews on there response to covid this airline will be busy by the end of the year. Disgraceful behaviourCCJ application submitted | 1 |
Ryanair | Based on my flights for October, I received an email to state my dates that I booked for that month were cancelled. Ryanair offered me to change the date, offered me a voucher or a refund.With everything going on in the pandemic and ireland being strcit on non essential travel, I applied for a refund and had no problem. I can happily say I received my refund within the time limit between 5-7 days. Have never had any problems and have always been a satisfied customer. Thank you Ryanair for your customer service and support during these challenging times, I hope to fly again with your airline in safer times. Thank you again! | 5 |
Jet2.com | Based on my recent experience and with other budget airlines, Jet2 values its customers. Courteous staff, flights arrived and left on time and the planes were comfortable. | 5 |
SAS | Based on our own experience, it is deeply understandable why SAS had to leave the Star Alliance. This does NOT mean lost baggage, disgusting industrial food, constant delays, absurd wet leasing, selling tickets for flights that never take place, poor ticketing, etc. - this happens with other airlines too. It is ignorance, arrogance, lack of empathy, indifference, financial greed, systemic communication barriers, hiding behind poor IT and defective AI processes and the enormous creativity to make oneself inaccessible to customers - especially when there is a lack of problem-solving skills. It may be that, as SAS calls the passengers: "self-loading cargo" represents communicative needs, transport requirements and a cultural, mental and cognitive diversity that SAS can no longer meet. Then the company only has two options: remembering this customer segment and then focusing and investing, or acknowledging that this target group is deciding against this carrier. This is currently the clearly better recommendation. | 1 |
Ryanair | Based on recent cancellations and no effort to refund us or help in any way...I would rather sh1t in my hand and clap than fly with this shambles again. | 1 |
Ryanair | Based only on a return flight Billund/Stansted: OK experience, no problems. East european cabin crew spoke english with accent which a times was a little hard to understand - which is not so good on a plane, but generated no problems and they were kind and polite. Flight on time. | 4 |
Lufthansa | Basel to Algiers via Frankfurt. I hardly see any value in buying a business cabin ticket with Lufthansa. There was a long bus transfers in Frankfurt airport and you need to travel in the same packed bus waiting until the last passenger is out of the plane. No free internet in the cabin, you need to pay same as a economy passenger. Seats the same and service not so different than the economy cabin. No priority boarding in practice, as they give priority to passengers with kids, which practically means almost half of the cabin so you need to wait in the tunnel to aircraft 10 minutes without A/C. It’s normally OK, but if you are paying 4 times the price for a business ticket you definitely expect a better service. No inflight entertainment also in the business cabin, no screens no videos. | 4 |
Vueling | Basel to Barcelona. Our flight from Basel to Barcelona was initially delayed, and then cancelled. Judging by their customer service, this airline has poor management and action plan system. Vueling does not have any representative at the airport, all customer relations were handled by Swissport. Hence, all queries we asked regarding the cancellation were replied with vague responses or prompting us to ask Vueling directly. 4 hours after the cancellation and with no clear guidelines, Vueling decided to reroute our flight to the next day from Geneva instead of Basel. We had to travel by bus for 3 hours from Basel to Geneva (organised by them). Once we arrived at Geneva airport, no staff was present to help us with accommodation or transport. Thus, we had to figure this out ourselves by inquiring the information desk. Claims and airline statement request were a nightmare too. | 1 |
EasyJet | Basel to Barcelona. Will not fly with this company again. They cancelled our flight only after 6 hours of making us wait even though they knew the flight was cancelled 6 hours before. Then once they told us they made us wait another 2 hours to try and get us to leave without reimbursing anyone or paying for hotels like is required. After waiting they kicked us out of the airport and did not offer another flight for 3 additional days after the original flight. | 1 |
EasyJet | Basel to Brussels. The flight only lasted about an hour so I didn't need food or a toilet. The price was quite reasonable although the booking took place only 2 weeks before. By Smartphone App I was informed about a delay of the flight but there was no indication how long the flight would be delayed. This information was communicated to us by loudspeaker announcement. The check in was very pleasant and fast. The employee was interested in a smooth process. There were problems at the security checkpoint because the flashlight I wanted to take with me was apparently too big. Well, the rule is the rule. So I went out again to take the flashlight away. When I came back the check in was already closed but since the flight was not yet there I was waved through the premium entrance as the security staff still remembered me. That was very obliging. After the new security check everything was just right and I arrived at the gate just in time. During boarding the size of my hand luggage was not checked and I was also allowed to take an additional mini bag for free although this was not part of the booking. The aircraft staff were in a very good mood and helped the passengers to get to their seats quickly. They also hurried to help with the luggage. All in all, I found the staff very positive. The captain made a lot of general information about the flight. Overall I recommend the airline for people who want to book a cheap short flight. | 9 |
Wizz Air | Basel to Bucharest. Not only are they constantly adding and revoking the small/large cabin luggage rule, but even if they stop you at boarding time, you have no means to securely pay. They asked me to tell someone my credit card number over the phone. | 1 |
Wizz Air | Basel to Budapest. Absolute disaster. From the check in up to the waiting times. Not even Ryanair or EasyJet has such bad delays and so few information. If you want to fly rather think about paying 50CHF more than to fly with this airline. Second and last time. | 2 |
Turkish Airlines | Basel to Cape Town via Istanbul. When I arrived in Istanbul at 10pm we are informed that TK44 to Cape Town (departure at 1.55am) is delayed 4,5 hours. No reason for this Delay was announced. I received a voucher for Burger King, Sbarro Pizza or Popeys. The staff at the gate were very unfriendly. | 2 |
EasyJet | Basel to Faro. Interesting comparison to Ryanair. The aircraft looked new although 5 years old and was very clean. The seats were slim style but the pitch was noticeably less by about 2 inches and quite hard by the end of the 2.5 hour flight. Flight left on time and landed 15 minutes early. The cabin crew were smart and friendly, helping with luggage. The food selection was not inspiring but the rose wine was of good quality although not very cool. Both airlines gave a good service in general but Ryanair wins by virtue of slightly larger pitch, better food and most importantly £100 cheaper person for equivalent lengths of flight. | 8 |
EasyJet | Basel to Funchal. I flew with my family on easyJets new cabin. It was a standard seat with no additional legroom. The flight was fully booked and four hours long, but it was fine, as the seat was very comfortable and the legroom, thanks to the thin seats, surprisingly good. The cabin was quite clean, although I didn't visit the lavatory, so I can't judge on that. The wine and olives I ordered (and payed) were excellent. The only thing that in my opinion could be improved are the tray tables. They're actually quite small and I'm sure a 15" laptop wouldn't be usable to do work or anything that requires using the keyboard. EasyJet's new inflight entertainment system "Air Time" didn't work, which was fine for me, but may have been bothersome for others. All in all the flight exceeded my expectations and was very enjoyable. | 7 |
EasyJet | Basel to Hamburg. Drop-in luggage. Rude staff. Got permission to get my big baggage from Hamburg with hand-free luggage. Since it was only 10kg. And said to start with, we did not want the baggage because we could easily bring it in a bag. And they said we could do the same from Basel. But they were against it and would have to pay 47 euros. If we had the bag from Hamburg we did not have that problem at all. Now we left our luggage here and took things in a bag. It was a little bit bigger than cabin luggage. And less than 10kg. Also they would have 47euro. We had no handbag on the trip. | 1 |
Grupo IAG | Basel to Johannesburg via London. Cancelled connection flight: confusing UI, still shows cancelled booking in my bookings, never sent a confirmation email for new flights. Cant check-in. Could check-in online or via the app. Customer service is non-existent. Busy line, after 45min still no one there to help me check in. | 2 |
Grupo AirFrance-KLM | Basel to Paris CDG with Air France. Plane was heavily delayed. No proper information was given. Unprofessional attitude of ground staff. Flight was ok. Steward was helpful, while his female coworker was not. | 4 |
Grupo AirFrance-KLM | Basel to Seoul via Paris. This is a fantastic airline to fly, the service is great, flight entertainment is decent and so on. I am dissatisfied that Air France sells a ticket to Korea with 40 minutes layover in CDG and the fact that my baggage had to come on the next flight do to this tight transfer ticket that they sold to me. Anyhow the seats was better than any other airline I flew in the past. Plenty of snacks and drink buffet at the rear of the plane for Economy. They provide a free internet access for messaging only but it is really just so slow for it to do Internet browsing and sending emails. You can do those, it will just take a much longer time than buying there internet service for a not so cheap prices. Meal was decent, I mean what can you expect from a Economy plane food from any airline. Well, it was a much more pleasant experience than with Lufthansa. And looking for my trip with KLM in this coming week back to my home. | 7 |
EasyJet | Basic but good. Flying frequently with so called legacy carriers occasionally I opt for easyJet when times and prices work out and I am always pleased with my choice. This time Nice to Berlin and all was perfect. Boarding well organized, on time departure, crew active in helping (other) passengers to stow their luggage, arrival ahead of scheduled. Luggage on belt when we reached it. It was the best choice we could make for this route, day and occasion. Thank you! | 10 |
EasyJet | Basic no frills airline which delivers the goods.I had a flight from Luton to Larnaca on 9th April 2024 and everything went ahead as planned, except for an unpleasant young woman at the gate who insisted on checking my carry on which had already been checked twice and was emblazoned with an 'Easyjet approved' sticker. She was most annoyed when the bag fitted in the sizer, had a face like she was experiencing trapped wind she did!At the passport check I was told that 'I had already boarded' As I had my passport in hand the guy excepted my explanation that it must have been my hologram that had boarded earlier.The flight was full except for a spare seat next to me which I concluded must have been my 'Soir de Paris' which I use liberally as an aftershave. A reassuring sign was I was sitting behind a guy called 'superman' well at least it is what it said on his tee shirt. Its always reassuring to have someone around that moves 'faster than a speeding bullet' now aircraft are no longer equipped with parachutes.The aircraft was clean and the cabin staff great, friendly and attentive. Special mention to 'Hot Toby' and his curry, or should that be Toby and his hot curry but anyway the food was pretty decent and I got two cans of Moretti thrown in on a deal.The flight was late leaving due to an unruly child on a previous flight delaying the plane elsewhere during the morning. I do wish people with children would keep them under some control, use the train or better still send them to boarding school.All in all a good experience and well done to the crew and of course 'hot Toby' for making this a positive experience. | 5 |
Ryanair | Basic services for low prices is one thing. Not giving a crap about customers is another. | 1 |
Lufthansa | Basically I had a problem with the passenger sat in front of me reclining his seat fully while food and drink were being served and causing me a lot of pain and discomfort. After a little altercation he set his seat up straight. A stewardess came along and the man and his partner sat in front of me complained and before I could tell the stewardess what had happened she let him recline his seat again.Have you ever tried to eat a meal with a seat reclined in front of you? Impossible because the table is slanted and you have barely enough room to move.What idiotic airline allows passengers to recline seats fully while food and drink are being served? It is a health and safety issue.Quite simply one of the worst flights I have ever had and now everytime I have flown with Lufthansa I have a problem from lost luggage to incompetent staff. | 1 |
Ryanair | Basically a licensed rip-off.I flew with them one last time...Indeed in my recent experience I was send an email telling me to check-in online prior getting to the airport in order to avoid extra fees (55 euros). So first thing is, they send important emails once in a while among ALL their commercial emails and advertisements intended to sell you something else - so you basically have to open and read all of these in order to detect important information.Now, if it was only that, that would be annoying but acceptable for those with a high tolerance for scammers. What happened to me was, I actually tried to connect and check-in (which shouldn't by any mean be mandatory - since when can't we check-in at the airport like normal travelers - but oh well it's a 'rule') only to realize that their system was 'down' at this exact moment.I then headed to the airport where they basically told me I had to pay or I couldn't travel (no even in a nice way, more in a f%&k off kind of way). So I pay up, get a paper with the website to file a complaint (at this moment the employees were telling me that they aren't gonna refund me anyway).Next step, I complained, and then we exchange 2 weeks of emails (when they dared to answer) with a representative of Ryanair with an already cooked up answer that fist wasn't fitting to my particular problem and then telling me to basically go fly a kite because they won't do anything about it. They asked me to send the print screen of my attempt to check-in, 2 weeks after (so of course I didn't have it - I didn't even take it at first as I thought I'd check in at the airport) and then just disregarded my issue by ignoring me.Worst company, and I've seen a lot of bad companies. Avoid it unless you like bad surprises. It really seems like a well rounded scam. | 1 |
EasyJet | Basically a s£1t show from checking in on first flight to landing on return. Speedy boarding a waste of time, delays both ways. | 1 |
Grupo IAG | Basically can't get through to them. Just get cut off everytime so there's no point them having a customer service sept or helpline! Worse than TUI & that's takes some beating | 1 |
Norwegian | Basically gave me cash points instead of a flight refund instead of a refund and then said I couldn't spend the points on another flight unless it was simply to reduce the price (ie. spend £1000, reduce price by £200 with points) | 1 |
Wizz Air | Basically its a no frills airline and you get what you pay for. Booking early can give great prices. They have introduced fare discounts for holders of discount cards which cost £8.50. Plus side is new aircraft and generally good cabin crew. Downside is high prices for food and drink onboard. Airport shuttle transfers are good - usually 5-6 euro. Standard 32/10kg baggage is a plus for those needing it. I noticed the comments about legroom - they will usually tell that the seats in the middle by the exit doors have been reserved - I have seen this a few times so try and board last or wait till you hear the announcement boarding complete then simply move there. I have done this twice. | 9 |
Ryanair | Basically legal extortion, really bad communication, unnecessary fines, staff on the plane were rude and unhelpful. | 1 |
Turkish Airlines | Basically one of the WORST airlines I have ever flown with. They over-sell seats on a regular basis. I arrived at the check-in counter only to be told that me and my wife were not guaranteed of seats as the flight was over-booked. They asked us to go to the departure gate and wait at the counter to see if the staff could there could give us seats. If not we were to be given ‘some money’ and put on the next available flight. The staff were treating Caucasians differently from Indians with regard to seat service. The flight from Cappadocia was delayed by one hour and that almost made us miss our connecting flight to Malaysia. | 1 |
Vueling | Basically staff always RUDE and the women are downright aggressive. They're weird, it's like they just have to find a way to make a nasty remark. And it's not cheap, frankly they are my absolute last last last resort and I would pay a little more to avoid them because it's the same every time. If you fly with children, don't expect any help, they will watch you trying to load your lockers whilst giving you a filthy look at the same time. Strangely aggressive, it doesn't happen on other airlines, and they're often quite scruffy. | 1 |
Ryanair | Basically they stole my money. Never ever fly with them. Disgusting business behaviour. Thieves! | 1 |
EasyJet | Basically they would do anything to trick you to not give you the service you paid for they aim to just take you're money for free, that is how they make their money if you ever wondered, I didn't need a visa and the website of the country I am traveling to state that clearly but again they would do anything to take your fees without giving you the service. | 1 |
Ryanair | Basically thieves. Their automated check in software didn't recognise my passport, so I couldn't check in online. I was charged £55 - more than the cost of the outbound flight - to check in at the airport. To be clear, I spent 2 hours trying to check in online and photographed my passport about 100 times, each time getting an error message.Rude staff, extra charges for everything, including the online check-in that doesn't work. If you add the stuff you'd get as standard with BA or Lufthansa (choose your seat, take a small suitcase as hand luggage etc) you'll pay the same price or more but still get really bad service. Lesson learned. Will avoid like the plague in future. | 1 |
Jet2.com | Basically you knew there was to be a delay well before we arrived at the airport at time designated for flight . Yet you chose to only tell us of delay until we arrived at the airport. We realise this was caused by extreme snow and ice at Leeds Bradford airport, but we could have stayed at our apartment instead we had to pay for the VIP lounge at alicante which was indeed warm and comfortable but the food was served Luke warm and lacking in flavour. As this was a public holiday in Spain apparently this being the reason . On our way to the departure lounge around 7 hours late we decided to show our boarding pass to Burger King who we had to cajole to serve us another cold meal .On arriving Leeds airport we had a further delay of around 20 mins as we had to wait whilst the snowplough/ gritter had to clear the walk from the plane to the bus. Did they not know we where arriving.Your own flight crew where helpful and charming as always . Credit to them .We have been flying with your company from just about when you started jet 2 business up in the first place travelling at least 6 times a year . Love jet 2. But hate the inefficiency of Leeds Bradford airport. | 2 |
Ryanair | Basically, first time and last time with them.They charged us additional money because we were unable to check-in online, their website was disrupted. They do not admit this. When we told this their staff, they said we are paying or not getting on the plane anyway, so basically they wanted ransom from us. It is the first time I see something like this, I was utterly shocked.This is not the end of the story sadly...The plane was also delayed for 3-4 hours, in which we stayed with no food or water in the plane(the staff did not even ask us if we are thirsty).When we contacted support, they told us that we should have contacted them 2 hours prior or after the flight(which we did to their employees on the airport) and they still did not wish to give us our passes, without us paying. The refund was completely out of the question, they won't even look into it.Happily, we were 10+ people speaking the same language which had the same issue, so a kind person took our data and is going to raise an official complaint with them as it seems that he is a lawyer, hopefully we see some justice against them, not necessarily our money back. Justice would be enough :) | 1 |
Ryanair | Basically, my ex-girlfriend canceled the purchase I made with her card two days after my trip, and now they are charging me 200 pounds if I want to travel again, but other than that I've called customer service numerous times and they can't tell me what to do, the travel code is VITMA it's a shame what this company is doing because outside of this trip I took countless others and they didn't charge me anything and for a few months now they have been charging me these amounts | 1 |
Ryanair | Basically, this airline cuts cost at every opportunity. I have travelled with them on 2 occasions. I don't anticipate using them again. It's not one big thing that you can point your finger at and say THIS is wrong, rather, it's viewing ones experience from check in to landing and forming an opinion on that. At check-in the staff appear totally disinterested in you as an individual and are totally obsessed with the weight of your hold baggage. Queuing for boarding there was a 'lady' who was intent on finding someone with flight baggage that did not meet the airlines EXACT requirements and measurements, and ordered passengers to put their luggage in to a receptacle that had been designed to accommodate only the precise measurements required. Once on board (it's basically a free for all once the passengers who have paid extra for priority boarding have found seats) it's find a seat if you can! There are 4 of us in my family 2 Ad & 2 Ch... and guess what? The seats are in 3s. Needless to say we were separated. The cabin staff were like programmed robots, doing all they could to make people part with cash as quickly as possible for goods, that prior to boarding the aircraft you never realised you really needed! Why the Captain tried to explain our route,altitude, ETA etc remains a mystery. It was impossible to hear what he had to say because of all the surrounding noise. The toilets were smelly, filthy and in need of urgent attention.(With a turn round time of 25 minutes I wonder how returning passengers found the cleanliness of the aircraft?) We had the trumpet fanfare announcing that we had indeed arrived ahead of schedule over the tannoy and singing the praises of Ryanair's record of flying to time. A low cost airline is exactly what they are, and it shows in every aspect of their service! | 2 |
Ryanair | Be Nice for yourself.. dont book ryan air! From holland to poland in 24 hours... and last year they dropped us of 2 times on another airport.... hours waiting for a bus which never came ... so be nice for yourself and take another airline... because ryan air is headache! And they dont take any responsebility or what so ever... | 1 |
Grupo AirFrance-KLM | Be VERY careful booking with KLM. Flights get cancelled on short notice and then they will hold on to your money for as long as they can. I have been waiting for a refund for a cancelled flight for over 3 months now, which is in complete breach with EU regulations. Other airlines that I had booked with (Korean Air, BA, Easyjet) refunded within weeks. KLM Customer service is absolutley useless and always give the same "copy/paste"-answers; no solutions, no specific timeline for my refund. KLM treats your money as if it were an interest-free loan. If you have the possibility to book with a more reputable airline, then save yourself the nightmare of having to deal with KLM in case of flight changes or cancellations. I have never experienced anything like this. Being Dutch myself, I find KLMs behaviour indefensible and quite frankly, embarrassing. The French and Dutch taxpayers have already been forced to bail KLM/Air France out, so there is no reason to withhold these refunds. | 1 |
EasyJet | Be a lot more flexible and stop trying to con your customers.Tried to make this a One Star review but it won't let me do it!!! | 1 |
Lufthansa | Be adviced!! If you can book your flight ticket with any, and I mean any other company other than Lufthansa, do it, because if you need the assistance from the customer service for any reason, you will be disappointed, trust me, talk with friends that recently booked with them as well, all opt to lose money and change airlines. For a price tag of €1900 for round trip for two, in economy class, the way they treat their customer is absolute intolerable. This was our third trip with the company and will be the last one. Be aware!! | 1 |
Wizz Air | Be advised that if you forget your account password Wizzair will punish you by never allowing you back into your account and will not notify you regarding any changes to your flight (despite having your email). Absolutely unbelievable! Twenty first century but zero IT service and zero customer service. | 1 |
Grupo AirFrance-KLM | Be aware before you book: there is effectively no customer service.Finding out the costs of some kilograms overweight, proves to be impossible. The website has too many wrong references (with excuses), wrong links (with excuses) and 404's to name them. Their option-path to get to the bagage overweight costs you hours, because it proves to be a labyrinth, and no result.Generally, the 'customerservice' doesnot work. Even the overview of the customerservice (Airfrance Helpshift: 12-ways-to-reach-air-france-customer-service-by-phone-chat-and-email-the-ultimate-help-guide/) doesnot work: a 404. Finally found a telephone, and again a labyrint of options. I tricked a bit and finally I got a real human being on the phone. He said: Call this number again and first you press 1, and then 2". Which proved to be false. I can imagine he said that, because it doesnot matter what he says anyway when there is no customer service. | 1 |
EasyJet | Be aware if you try to amend your travel dates less than 60 days prior to travel, you are charged £98 per person "admin fee" plus difference in fare etc. so you can end up paying more than the original fare. This company should be investigated by a regulator or Trading Standards. How is a £98 "admin fee" fair or reasonable when they could easily resell your original flight. Shocking stuff - never again! | 1 |
Iberia | Be aware of Iberia's fraudulent attempt to get your money. My husband and I traveled from Bogota to Madrid this last September 2021, and decided to pay extra for a more comfortable seat, since my husband is over 6 feet tall. Iberia offers a Premium Economy upgrade option for extra 100+ dollars per ticket, which the company will charge to your credit card but they will not honor the upgrade upon check in. It is a scam! Iberia has old, uncomfortable planes and if you have no choice but to travel with this airline, don't pay for any upgrades, because they will not reimburse you when they stick you on a regular uncomfortable seat. Avoid traveling with Iberia if possible, due to the terrible service. | 2 |
Lufthansa | Be aware of Lufthansa scamming customers by changing their reservations! I booked on-line a round-trip flight within Europe originally for Eu195.37 through the Lufthansa website. Less than 12 hours later, the first Change of Reservation dropped in my email box, informing me that one of my flights was changed to something that was in conflict with my travel/business itinerary. I was forced to change the flight on-line but they asked me to pay the "price difference" fee of Eu148.77, which I did after hours of trying to reach the customer support on the phone. Another 12 hours and here comes another Change of Reservation, this time for the other leg of my trip. I quickly checked online how much they would ask in "price difference" this time around - another Eu147. This time I did not pay it. I am still on the phone (now for 3 hours) trying to reach their customer support. | 1 |
Turkish Airlines | Be aware of Turkish Airlines Business Class !!! You may NOT get what you pay for !!!If you pay for a business class ticket you never know what product you get. This is fraud as you have no chance to determine BEFORE booking/paying. There is :a) short and medium haul manual outdated business seats on Boeing 737 and A321 family. But at least a 2-2. config.b) fake business seats like with other european fraud airlines like Lufthansa where you sit on economy seats labeled as "Business Class" 3-3 Eco config. on A320, A319 and maybe also some B737-800 (?)c) various outdated Business configurations on A330-200. Not at all an actual business product with limited recline and many faulty functionsd) very old high density business class with outdated manual seats with very limited recline on all Airbus A330-300 with registration TC-LO... (LO... like low standard low quality low product...)e) older but fully electric flat recline business class seats on all other A330-300 (not TC-LO... regs.) as well as Boeing 777 which may be considered actual standardf) latest business class which meets industry standards as of now in the latest aircraft like Airbus A350 and Boeing 787 Dreamliner.As a matter of fact the ticket fares are always the same. No matter which aircraft you will find yourself in when flying. So what you really get for your money may (will certainly) vary significantly from the high glossy pictures on Turkish Airlines websites.If you dont mind ok. But if you expect an actual updated Business Class product you may find it absolutely annoying that you will sit on totally outdated seats.Beside this the so called "Business Lounge" in Istanbul needs an urgent refurbishment ! It is much too small either for all the people who gather there. Whe you enter it you will have generally problems to find empty seats escpecially during rush hours. If you find one it will normally not being cleaned up unless you tell anyone to do so. Annoying.Turkish made its way up to a global player. But as they tend to show the same arrogance and stupidity as other western airlines they will become secondary and will go down again. | 1 |
EasyJet | Be aware of the baggage policy, it was my first time flying with EasyJet. I assumed that their baggage policy was not something strange. However, it actually was, they did not allow a passenger to bring a normal size cabin bag on board unless one pays for a seat selection which costed £15.49. I am not sure why on earth EasyJet combines seat selection with a cabin bag. There was the option to buy hold luggage which was indeed more expensive as the cost started from around £20. Failure to comply will result in forcing a passenger to pay extra £24 for each cabin bag. When summing up all the costs, the price can be equivalent or more expensive than proper full service airlines. | 1 |
Vueling | Be aware of this company and luggage. The company want you to buy cabin luggage up front for 50 Euro, but when you do check in online you can get upgraded seat and cabin luggage for only 14,50 Euro. Never again this company! | 1 |
Ryanair | Be aware of this company!!! I payed this company for a car parking at airport. After a while I was consern and I tried to make sure this booking exist so I did call airport car park to confirm I have got my booking with them. Airport said they have no any detales of my booking. I made several phone calls to Ryanair rubish customer service spending hours on the phone. They keep saing I have to call aiport to resolve the problem.They take the money and they do not care what next!Be aware of that company, protect your self, avoid if you have different choice! | 1 |
Grupo AirFrance-KLM | Be aware of transfer time of 2 collecting flights. The airline is greedy and it is selling international flights with only 1 hour 15min connection time, without taking account of new security checks and walking time in the airport and disembark time from 1st flight.DO NOT BUY THESE FLIGHTS, NO COMPENSATION IS GIVEN FOR DELAYS. | 1 |
Wizz Air | Be aware priority does not include cost of booking seats only an extra bag. Cabin crew efficient and friendly. Some delay outward due to change in gate at Luton but only 45 mins. On way back everything very efficient boarding and landing. Would use again. Only concern I have is there was a medical emergency on landing at Larnaca. Crew were totally unable to deal with it as they had been told by the Captain to wait for the ground medics. Myself and another medically trained passenger took over. We had to wait for airport medics and there were no blankets on board to keep him warm. We did get him more comfortable, calmed the relatives and gave vital information to medics once they arrived. I would suggest the medical policy is reviewed to ensure blankets are available when needed and more medical kit is allowed to be used. However on way out staff had coped well with an hysterical female passenger with minimum politeness and professionalism. They must have been relieved to see us all depart from that flight For the money and convenience this airline are totally acceptable. The food and drink were very nice and available through out the flight. Seats and leg room ample for short haul. | 7 |
Ryanair | Be aware that Ryanair will not prevent you from booking even if you don't have a visa towards your destination, they won't give you a refund on anything even when your visa application is still/or got refused. | 1 |
Ryanair | Be aware that if you book row 16 hoping for extra legroom on the 737/800, if the plane that is used is their new 737/800 Max, row 16 is a standard pitch (or maybe a little less). Ryanair (as usual) not interested in any apology or refund for the seat reservation, and their Terms and Conditions still relate to the emergency rows for the standard 737/800. | 2 |
Grupo IAG | Be aware when you book a flight. They will charge you additional fees just to select a seat. Prices can be as much as £94.00+ per seat just to sit by a window. You can end up having to pay hundreds of pounds more if you're with a partner or a family. It is a total scam and terrible business practice. But what else would anyone expect from British Airways. | 1 |
Vueling | Be aware, if anything at all goes wrong, be it lost luggage or a booking that doesn't go through, you will find it almost impossible to find a real person to sort it out. On the webpage there might be a telephone number…but there won't be a human at the other end. It will be press1 for this, 2 for that and you will go round and round in circles. Even an email to the CEO doesn't elicit a reply ( the first time ever I never had a reply from a CEO, ..this is my ultimate-when-all-else-fails go to). In this day and age,when companies want you to use the internet they have to provide better service than this. Vueling customer service…..it doesn't exist. | 1 |
Grupo AirFrance-KLM | Be aware, if your luggage and your items inside the luggage are damaged by someone else liquidsthey will lie that "the case is under process"more than 5 months ago and mostly they will try to fool people saying:"airlines are not responsible for any kind of damaged items in the baggage. Unfortunately we cannot offer you legal compensation or a goodwill gesture in your case"Dear Mrs. KarinFirst of all in our last phone conversation you've been very rude and very unprofessionalYou are not allowed to treat KLM customers like that.I want to mention that you act very unprofessional and you contradict all other your colleagues who I've been in touch with them. You shouldn't work on KLM because you disrespect this company.All other Air France Customer Care and iCare agents agreed and confirmed me that we will be fully refunded for the damaged items inside the luggage. (see all historical conversation and contents)I think you're you commit a huge mistake!I mention that the liquid that destroyed the items was not from our luggage.(see photos attached at the case C-5339198)You are not allowed to advise us regarding our insurance company or any legal advice!It is very sad and also unprofessional from your side to affirm that "our case is closed and that we will not receive another message regarding this, as we are not able to change your position here"From what position and who gives you the right to assert that?It's very disappointing that you are a part of KLM team and you treat they're customers so badly! Unbelievable!!!I really hope that some of your superiors who really handle this case will solve this and I still believe in justice and our legal rights!Regarding your statement and behavior probably your manager or someone who really "cares" about the customers, will see my complaining regarding your very rude behavior and attitude!Looking forward for they're positive answers!Have a nice weekend dear Customer Care Assistant Air France KLM | 1 |
EasyJet | Be aware, the staff at the gate in Catania airport asked for additional documents for COVID not listed in EasyJet list and that no other airlines, government or airport is asking. They have refused the boarding at the gate for many passengers including ourselves. Behaviour of the staff was also appalling playing on WhatsApp instead of working and being rude. Customer service is useless as well.We have decided to no longer fly with EasyJet after many years. They are becoming too bad for the price. | 1 |
Ryanair | Be aware, they charge £45 to amend the date of your flight and £115 to amend the name on a ticket. This was more than the price of the original ticket and when I tried to explain my unavoidable circumstances they were completely uninterested and intractable. They obviously deliberately seek to make money by charging these inflated fees. | 1 |
SAS | Be aware- it looks like SAS invented a new type of scam. We were not allowed to board a flight at SFO due to one expired passport and were marked by the airline as "no show", even I double checked and was told by their clerk at SFO counter to "get documents from Embassy, and call SAS to change the tickets".They even ensured us that change will be without any fee.After hours on the phone starting next day, and trips SFO counter (which was closed) "to fix error on their side- nothing can be done till they mark it right" we actually got a ticket (big surprise- we talked to customer service to confirm). Unfortunately, 2 days later while we were entering passport data (we received email from SAS to do so for the changed trip), it was giving errors so we called SAS again.The ticket was gone again due to "no show"- no change, no refund.We were informed that the new ticket was issued "by error".We have enough documents to prove that we were at the SFO counter, and we are going to file a lawsuit in California. Please, IM me if you had a similar experience.If you run into similar situation, I would suggest not to leave the counter without written confirmation that the ticket was canceled/ changed. | 1 |
Ryanair | Be careful as even if you think you are paying in Euros using a Credit Card with perfect exchange rates Ryanair manage to sneakily use inferior exchange rates so it will cost you more than you think. It is difficult to see that you are agreeing to this and therefore to untick the relevant buttons to avoid this. Also it is virtually impossible to complain about this afterwards as their customer services does not have the required form for you to fill in covering this and so you just get meaningless computer generated replies. | 1 |
Ryanair | Be careful because when you buy priority and two cabin bags, by two cabin bags they mean just one. An extremely rude agent will charge you £49 at boarding. This company should be forced to return these unfairly charged fees. | 1 |
Ryanair | Be careful booking flights with Ryanair especially if you need to change your flights their fees are expensive and if you cancel you have to pay full amount .their has to be another way of changing your flights without all the cost .I booked a package deal through on thebeach and apparently they pay upfront for your flights. | 1 |
Grupo AirFrance-KLM | Be careful booking with this shabby airline.On 4th February, I have booked flights for 4 people.4 days after making the payment, I opened by bank account and discovered several transactions over 20 transactions of non-GBP, meaning they charged me in euros of my sterling card, my bank account went overdrawn of more than £35 pounds, Air France is refusing to refund for their error, my bank account is a messy now and my bank is charging daily overdraft charges because of Air France / KLM ridiculous payment system, they have no duty to care, they have no respect whatsoever for no customers.I'm going to take them to the ombudsman and trading standards as I dont see this company making no efforts to correct their own mistake.I don't recommend you book anything with this shabby airlines, I really regretted booking with them more than €800 worth tickets while I could have gone with Lufthansa, TAP, British airways, Norwegian airlines.This French company has no respect for UK customers, and they act deliberately thinking they could do what they are used to to with their french customers, which is to mess up with their customers holidays, my upcoming holidays are already ruined because of Air France, you have ruined my holidays with my family. | 1 |
Ryanair | Be careful especially when flying from Stansted with Ryanair. The queues are epic if you need to check a bag in. There were people that came to the airport 3 hrs before their flight and still missed their flight because there were thousands of people queuing at the counters. Ryanair should really employ more staff at the airports. Also, the prices for a hand luggage and seat selection make Ryanair really not competitive price wise. Arrive to the airport at least 4 hrs before your flight if you are checking in a bag - even on very early am flights | 1 |
EasyJet | Be careful if you book a car. Easyjet will allow you to book and pay by debit card but when you go to collect the car they will not accept it as it has to be credit card. Easyjet and Europcar have had a lover tiff so they are using anybody and everybody now. Problem is because i didnt notice till the day before travel i was told i couldnt get a refund and Europcar had no cars available to swap to but i was able to go to Europcar and could have got 56 cars if i had wanted. Went to resolver and Easyjet ignored and told me to contact direct which is impossible to do. | 1 |
Ryanair | Be careful if you take out travel insurance with Ryanair's partner company. My son could not travel, have sent all documentation, medical evidence as they requested and still declined it with no reason. #learnfromyourmistakes | 1 |
Turkish Airlines | Be careful of the atrocious behaviour of security personnel who work for turkish Airlines who refused us boarding my 4 young children even though the airport made no reference to last calls to gate and board information was incorrect on display monitors even though we got to gate exactly 21 minutes before boarding we were told we should have come earlier and that they didn't care about the flight lack of information and the fact we had 4 young children with us. We could clearly see people still near the boarding check cueing up to get in. I contacted Turkish Airlines once back in London and customer service agents could not care less even though they admitted guilt were not willing to pay us a refund for having to rebook to get back to London. Atrocious behavior with no empathy or sympathy despite requests for a call back from management none has been forthcoming and no further contact has been established despite several attempts to reach management. Never fly with this ridiculous airline ever again as I have since been told that I am not alone in this type of incident from friends and family who have also been refused boarding and having to rebook 6 tickets from my instance was outrageous and destroyed the brilliant would be family holiday. | 1 |
Ryanair | Be careful on Bristol airport as they started charging £75 for cabing bags being too big, even when they fit perfectly in Rynair metal measuring boxes. Staff is rude and don't even explain what is wrong with your luggage. No explanation, no receipt and guess what...no response for written complaint.I'm not flying with this airline anymore!!! | 1 |
Ryanair | Be careful prior to boarding!!!!! They'll tell you right before last boarding call your carryon bag is over the limit and you must pay for carryon at that time. Horrible!!!! Beware | 1 |
Ryanair | Be careful to clear your cookies before using Ryanair - they note you've already visited and hike the prices the next day...I flew to Biarritz and they weren't that cheap (when all taxes etc were added). £150 return, with no extras, except one piece of hold luggage.But they arrived on time both times and the flight was great.They are the only airline to fly direct from London to Biarritz. | 3 |
Wizz Air | Be careful what food you get on the plane kabanos sausages smell like dog 💩 didn't dare to taste brought 2 bags, told the staff and they gave me another bag and I told him to open it and smell it and he was shocked off the smell as well, they were in date not expired, my daughter had a sandwich and she had bad stomach for a day ... I will Never again buy food on board... 2 years ago lost £600 because flight was cancelled and I couldn't claim anything back from them so overall rubbish company to deal with | 1 |
Jet2.com | Be careful when promised by Jet2 ground staff that any expense incurred iro of taxi etc resulting from flight diversion will be reimbursed. On a flight back from Palma to Newcastle recently we were not only delayed by 5hrs but were diverted to Manchester ! My wife and I were offered a taxi by ground staff at Manchester airport and it was clearly stated that Jet2 would reimburse the cost of the same. Ultimately they refused. You must not believe anything they say !! Jet2 only want you off their patch and don't care how much it costs you. After twenty years and thirty or so holidays we will never use Jet2 again .... just can't trust them... | 1 |
Grupo IAG | Be careful when using their website to book travel. I specifically searched EDI to LHR flights. I chose a route not noticing the arriving airport was London City Airport, which is an hour away from LHR. BA's response was "too bad…" | 1 |
Eurowings | Be careful when you book a flight online with this airline! They charged me twice and issued two tickets in my name for the same flight! When I emailed them to ask for a refund of the second ticket, they refused on the basis that I didn't raise the issue within the first 24 hours. It's incredible. I have no idea how this happened, I guess there was a technical glitch with the website. | 1 |
Wizz Air | Be careful with Wizzair they charged my brother twice for taking a hand luggage in. We paid an initial £33.50 for an additional 10kg then they charged him another £54 to take the same hand luggage in for the same flight.Save yourself the hassle and go with a well reputable airline. Monday 6th January 2025 flight number w95327 London to Istanbul. These additional costs add up and make an economy flight more expensive overall.Book with other economy airlines instead. | 1 |
Grupo IAG | Be careful with level. if your payment does not go through (for whatever reason) they don't send and email or anything, they just cancel your flight. its also not clear that the payment did not go through.Definitely do not depend on the air line if you fly frequently and you are just used to things working. they will also not fix up your existing booking code, but require you to book again. next time I will fly Lufthansa again. only booked again with them for 100 euros more then the initial booking because my girlfriend also booked this flight. | 1 |
Turkish Airlines | Be careful with the way you ticket with this airline. Forbid you have a voucher for a reimbursement for future use or whatever reasons, they will not honor it or they will come up with any excuse to cut it in half. I just purchased tickets for my wife and I for travel in February to Istanbul and I had locked my reservations. My wife had an existing voucher and I was paying by Credit card. They have rules that no one knows and they want you to know about these rules after they issue you the voucher, that if you have a voucher you can only redeem that in a sales office in the USA or Turkey or local country of Origin. Try getting a sales office in the USA. There are none and all USA sales office numbers get routed to the call center that has difficulty understanding English. So if one has to redeem a voucher, you can only do that at a Turkish sales office in Turkey. I called the call center, after 20 call attempts since either they had computer errors, or computer was down or they dropped the call, I got an agent, telling me that if I need to ticket my ticket together with my wife, I have to go to the Sales office in USA and or Turkey not willing to understand there are no Sales offices in the USA that are manned unless you have lost baggage. Finally I found a friend, who went to the Istanbul office to book my tickets that were already locked with a price but they ended up charging me and extra $60 for my tickets of $920 (total $980) and $340 for my wifes tickets that had a voucher of $1000 and the tickets were $920. So her tickets actually cost me $1000 from the originally purchase I had made plus $340 extra. Total $1340. Remember I had already locked a price of $1940 for two tickets from the Turkish website and had a reservation code and Paid for the lock of the tickets. The reason for this hike was the new ticket is being booked in Turkey, and the Turkish lira is 14 to a lira and when I was given the voucher for $1000 of refund that Lira was 8liras so I have to pay the 6liras per $1 price difference for the devaluation of currency hence the extra cost is $340 on the new ticket plus the $1000 on the voucher. Where is the logic in this? What happens if there is no one in Turkey to go to the sales office locally? I guess can never use the Voucher. Where is the logic that If I paid US $1000 on a ticket in June 2021, they cancelled the flight due to COVID, they issued the voucher, now they converted that $1000 to exchange rate at that time and I have to pay out of pocket more money because the $1000 is now worth $500. | 1 |
Eurowings | Be careful with this airlines they loos luggage and no one seems to care. They lost my luggage where I had my laptop and very important stuff, I'm chasing them and no one cares, they keep saying that it's on search and they don't have any further information. | 1 |
Grupo AirFrance-KLM | Be careful! Even when having a "flex" ticket, if you want to cancel your ticket, they will not refund your money back. According to flex ticket conditions they should, but they will not. | 1 |
Turkish Airlines | Be careful, they have changed their economy tickets. I found out the hard way! Booked ticket in Feb for this June which included 23kg luggage in the price. Today they emailed to say the flight has changed and so to confirm if happy to go ahead. I confirmed the change on the app and now they have moved me to the new ticket which is 'eco fly' and after looking into it further means we now have no luggage anymore and also unable to change the flight which I had in my previous ticket and which I paid for. This is fraudulent how can I pay for a ticket thinking I had free ammendments and 23kg luggage in the price and now because THEY moved my flight forward I've lost all of the old ticket perks. I've complained but after reading all the bad reviews I am not expecting much.Beware and check your tickets I am sure this will happen to others! | 1 |
Wizz Air | Be careful. Wizz Air deliberately overbook their flights then bump people who have paid for tickets off the flight at the last minute.On Sunday 28/07 my daughter was denied boarding her plane at Luton airport on her flight to Bourgas because the Wizz flight was deliberately overbooked. She had done everything correctly, her flight was booked and paid for in August 2023, she checked in online as per the Wizzair policy and was at the check in desk at the airport 3 hours prior to her flight to check in her luggage.She had to go through the whole procedure only to be told at the boarding gate that she could not get on the plane as they had overbooked the flight.She subsequently went to the handling desk at the airport and requested a full refund and had to book another flight from Gatwick with Balkan later that day. Initially she asked to get put on the next Wizz flight out to Bourgas the following day but was told this was already overbooked by 10 people! So other unsuspecting travellers were no doubt subjected to the same ordeal the next day.To her surprise, this money has not been refunded but instead she has been booked onto the next available Wizz flight on 31/07. This was not what she requested nor is this shown on the paperwork given to her at the airport.Despite several phone calls on Monday to Wizz customer services this has still not been resolved and she has been told that she needs to submit a complaint online.Needless to say, this has been a very traumatic experience for her as a young woman with little experience of travelling alone.How are airlines allowed to treat people this way? | 1 |
Ryanair | Be carefull with Ryanair ! Even if your luggage is below 10 kilos (which you May have bought ekstra) they refuse to bring your luggage, they May cheat you with this | 1 |
Turkish Airlines | Be carefull! This is a criminal organization. Why? Almost a year ago I flew with them. I then booked seats with more legroom for an additional fee. Due to an error in their system, money was debited twice and we ultimately did not receive the seats at all. With a lot of effort (for months) I got a small part of the amount back. Of course, that should have been the entire amount and even compensation, because they didn't arrange anything for us. The rest of the money just disappeared. It is impossible to get in touch with them, they have the worst helpdesk system ever. Each time a different employee states that it has been handled well. Not so! They are a bunch of crooks, so never book here! | 1 |
Ryanair | Be carefully when paying in DKK, the exchange rate used is extremely unfair and never displayed | 1 |
EasyJet | Be carefully with luggage because they rip you off with missleading information about the size of the luggage. Small and Medium up to 15 kilos.Small is refering to your handbag or a kids case.Had to pay 70 Euro for my 10 Kilo case because it was 5 cm too big to fit in their easyjet measuringbox. They make NO exeptions.Need a case with REMOVABLE wheels, then it would have been OK.Service was also a DISASTER.Would not recommend this airline. | 1 |
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