Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Will definitely fly with Jet2 again. Great airline great service and lovely staff | 5 |
Ryanair | Will do anything to avoid using this company.Their CEO's attitude to customers stinks and the staff dont care either - but why would they, when their boss views customer service as a luxury he can afford to live without.I'll happily pay more for better service.... not that Ryanair is that cheap anymore after all the little extras add up. I dont want to be treated as cargo, at any price | 1 |
Ryanair | Will do everything possible so I never have to fly RyanAir, very unethical. Disgusting way to operate. Money grabbing with no care for the customer. Thinks for keeping my money RyanAir - you shall not be seeing me or my family ever again. | 1 |
Pegasus Airlines | Will do everything they can to get out of paying compensation for a flight they cancelled. Avoid. | 1 |
Lufthansa | Will give it no star if there was an option. It was our first time booking with bravofly but not our first flying with Lufthansa, my husband and I were traumatized the whole journey, because of different airlines policies, we had a big problem checking our luggage (kg|lbs and cabin luggage), plus the transfer is unbelievably short! Will never book again online!! We were expecting a smooth and exciting journey as we are getting married abroad but they just gave us a headache and stress!!! Never again! Do not book a connecting flight around China! Bad service they do not how to explain English very well! We were back and forth hundred times (not exaggerating) for 15 mins trying to find our transfer desk!(Lufthansa, I don't understand why the transfer desk is 1km away from the gate when we only have 20 mins before boarding! We were very tired and it was very Stressful running the whole journey!!!Lufthansa gave us wrong luggage information, they said our hold luggage will be directly going to our destination, only to find out that our hold luggage is in China (connecting flight) good Lord, one of the passengers told us to check again in baggage claim, if not ALL OUR WEDDING STUFF WILL BE LOST and we will have a very stressful wedding! LUFTHANSA AIRLINES, what's happening, you used to be one of the best! will never fly with LUFTHANSA AIRLINES AGAIN!Same happens with my parents flying with Lufthansa, their flight was cancelled and they send them to JAPAN for a day, Thank God it was few days before the wedding! | 1 |
Vueling | Will give them 1 star, on the UK staff who were fine. This was a return flight Gatwick to Barcelona. Had to pay extra for bags as the flight restrictions only allow for small personal bag. Ok, so I did that, online before leaving for flight, to save a few €. The Uk staff check me in and I am on my way (Inc €25 each way with my carry on). When I come to the Barcelona side to fly back to Gatwick. I get this smug young check in boy, telling me I have paid for a checked bag, so he won't let me take my bag as a carry on. (Even though its a small carry on bag) He is laughing at me like it's a big joke. He said it's policy. I explained to him I paid based on what the website said, and had no issues on the UK side of flight, clearly the uk staff could see I have made the effort to pay €25 extra each way for a carry on. So the smug boy calls the supervisor and of course she got out of the wrong side of the bed. And treats me like a child, enjoying the power. Hate to be her wife. In any case she looks at me with disdain, and says you dont do as I say, you don't fly and just walks away. (Pathetic individual, I hope you are nicer to your family, but I would doubt it). The boy now even more smug, checks my bag, and now has more amusement, that I have to take my laptop and iPad out of my bag and walk I with them under my arm. I then ask if I could have a window seat, and I think to his delight he booked me on the final row, which doesn't have a window. Thank you little boy, I didn't really want a window, just something to lay my head against, so thank you for giving me a row of 3 to myself. (On that I should give another star, even though, you used it as a power trip). I get to the gate, quite late, and try to explain to the lady at the gate that I don't have a mask as they checked my bag, she says it was good they did as they waited for me to board the flight. I felt slightly silly but relieved and perhaps embarrassed but just glad that I made the flight. So I go down to the bus, to take me to the flight, and thinking I was holding up the flight - um no, over the next 10 minutes - 21 more people came to get on the bus. Yer right, you held the flight because of me. I have travelled extensively, and will not use this airline again. Vueling, I dare you to contact me for more details on your Barcelona check in staff. | 1 |
Ryanair | Will keep this short, been 2 months waiting for a refund due to cancelled flight, the company is lying, I expected a wait but this takes the biscuit, no refunds are being processed, I'm a Police Officer with a leave embargo, I can't take leave and simply use a voucher which they offered, they just don't understand, my partner is nhs nurse with similar circumstances due to what is going on - the government are letting this happen too - After 45 min wait I asked for a supervisor to make a complaint and they hung up on me. PLEASE NEVER USE THIS AIRLINE! | 1 |
EasyJet | Will never be travelling with Easy Jet again. Cost me £50 in fees when I got to the airport when I took a cabin bag that was about 2 cm bigger. My son and I have taken same case on other airlines as hand luggage and had no problem. People were taking large holdalls with no extra charge. Apparently you can opt for speedy booking (we were told when going out so we wouldn't have to pay again). We went on to Easy Jet website and it gave us no option, so had to pay fee again going back. My cabin bag was half empty and when I brought it, said all airlines accept as hand luggage. Will never be flying with them again | 1 |
Wizz Air | Will never book a flight with Wizz Air. They cancel flight last minute, than you have to rebook a very expensive flight to get back home, all your plans are messed up and money wasted. And good luck with the refund! | 1 |
EasyJet | Will never book the flight with them.Bought the flight with travel insurance, didn't fly because tested positive for Covid and they refused to refund the money. When calling customer service the staff is very rude!Avoid!!! | 1 |
EasyJet | Will never book with Easyjet again. Sat at the gate waiting to board on Wednesday 2 August when we received an announcement that they we waiting on the crew (the flight was already delayed almost 2 hrs so not sure where they had gone to). Then some customers received a message via the app that the flight was cancelled! No-one in Easyjet could offer an explanation, it was the last flight of the day and we were basically stranded and told to find our own way back to Glasgow. No flights to Glasgow or Edinburgh on the app for 2 days, we were stuck in Gatwick for the foreseeable. One employee, who kept highlighting her shift ended at 8pm, eventually helped and managed to book us onto an Edinburgh flight the next morning. She told us to arrange a hotel ourselves and claim back all expenses. Terrible customer care and quite a horrible experience for us. Will never, ever fly with them again even if the best price. I have applied for refund of our expenses but not even received a courtesy response from the claim. I have, however, received a response for compensation, which I have little hope of getting. I will fight to get expenses refunded and take legal advice if required. | 1 |
Ryanair | Will never book with Ryanair again!We booked our holiday back in summer 2019 (Before Pandemic) to go to Tenerife May 2020, it got cancelled last year understandable, so we transferred it to 2021 as the Villa wouldn't give refunds.Been told today that our flight that is due to fly out May 17th will not be cancelled apparently it's an essential flight... Problem is 1- We cannot fly as it's illegal 2- Spanish boarders won't open to the UK until June and 3- We don't want to go during the pandemic. Ryanair know all of this but still decide to screw us and 1000s of other people out of money.We were told you can change your flight for free but you have to fly before October 2021 and pay the flight difference, which is about £1000 for the 5 of us otherwise we loose all our money and our holiday that was originally booked before the pandemic started.#NeverFlyWithRyanair | 1 |
EasyJet | Will never book with easyJet again. Flight cancelled less than 2 hours before the departure time. We went to the easyJet desks at the airport and the staff did not offer any support such as booking us an alternative flight, they just told us to go to their app. In addition the reason for the cancellation was not communicated. | 1 |
EasyJet | Will never book with easyjet again and I will make sure none of my family or friends book with them either, cancelled our flight home from Egypt while we were waiting to check in, had to wait 7 days for another flight and got no help from them, cost me a weeks wage and i had to pay for hotel for the week. And of course it was out of ther control so no compensation not even a refund for hotel we had to pay for, what a disgusting company I hope they go bust and by the way I would not even give them 1 star | 1 |
Grupo AirFrance-KLM | Will never book with this airline again. Since I first made the booking I had numerous changes made and some within only hours of the last. Finally got to the flight and what do you know, the first sector has a delay. No problem as second sector had plenty of time in between. Then whilst waiting in the lounge for the second sector we had further delays with no one keeping us up to date. I had to go and ask them that I needed to know what was going on as I had flights to change and also now hotels to book if they were going to keep delaying and delaying. They h kept telling me as confirmed as 'they were in a team meeting' discussing it. Well 15min after that we get another notification and it's been delayed again. A joke. So the flight that should have left 20:35 was after numerous delays, now leaving at 0140. I should also mention that another change to my return sector earlier on had also resulted in an unexpected night lay over so there was also a hotel to book there and transport to get to it. I was a mother traveling alone with her two children, the youngest being only one and a half, so these contact delays were not only frustrating and tiring but also expensive as I missed my connecting flight with another airline. As the booking wasn't done in one, KLM stated nothing they were not obliged to do anything resulting in me paying out over 6,500 dollars to change fights as so close to Christmas they are not easy to find. Caps it off with the lounge being closed at 2200 so had to go and try and move my sleeping children to wait over 3 hours at the gate. NEVER AGAIN | 1 |
EasyJet | Will never choose this airline anymoreFlight delayed for 26 hoursVery rude ground crew | 1 |
SAS | Will never ever fly with SAS again . They are racist and hate all us living in Scandinavia. | 1 |
Grupo AirFrance-KLM | Will never ever use the flights of Air France again!Still waiting to get my money back from the flight that was cancelled in March! I've wasted hours on telefone trying to contact them, wrote E-Mails. But nothing helps! They don't take care about their customers at all!Tatiana | 1 |
Lufthansa | Will never fly Lufthansa again. Worst experience. Flight booked for 2 August 2022. Booked in May 2022 already. Had the booking confirmation, flight details everything. Booking the ticket over the phone with Lufthansa in May was also a mission and a horrible experience. When we tried booking in online, the day of the flight, Lufthansa didn't know about the booking. After spending the whole day on the phone with Lufthansa, we missed our flight. Lufthansa said we didn't have a booking. We need to book another flight, costing much more. So we booked another flight for 2 August, the evening. We however didn't get the ticket confirmation in time, so missed the flight. Lufthansa just shrugged their shoulders. There is no accountability or care from their side! | 1 |
Ryanair | Will never fly Ryanair again due to attitude of Boarding Staff. The young lady was so rude to the people in front of me because they were in the wrong queue.My flight was booked via the Ryanair app so used my saved details for the flight (Ray) presented my passport (Raymond) was told by the young lady "I will let you travel on this occasion however it's pretty simple, book using your official name as started on your passport or you will not travel next time. I have been flying with Ryanair for years and this has never been flagged as an issue. Think she was just letting the little power she has at boarding go to her head. I've never found Ryanair staff to be particularly friendly but the flights are cheap so accept I get what I pay for but rudeness is no way acceptable so from now on I'll pay a little more for a little respect and a smile. | 1 |
Ryanair | Will never fly again with Ryanair. Once was enough. It was like a cattle market and is now even more expensive with all the add ons. | 1 |
Eurowings | Will never fly again. For 40euro savings, I lost approx 12 hours of my time and 150euro worth of belongings.They broke my language/ I reported it/ they asked for proof/ I responded/ 6 months later they just told me to fxxx off. | 1 |
EasyJet | Will never fly easyjet againHad a lady who thought she was getting commission off charging people for their bags, pretty much charged every single person in line whereas when they changed over the other guy didnt have a care in the world, people in the queue with my same RYANAIR bag wasnt getting charged. My bag fit in the space and she laughed at us all saying nope have to pay as it didnt move as freely as she liked.They offered me a voucher to use on an airline I have no intention of using ever again. | 1 |
Ryanair | Will never fly this airline again if I can help it. Different stories from different people at different airports about the size of bags. Customer service people incredibly rude | 1 |
EasyJet | Will never fly with @easyJet ever again, had flights booked from Newcastle to Malaga next April but Newcastle has since been removed as a UK base for the airway, instead of issuing refunds I've just received an email denying my refund request. Because the flight has not been officially cancelled? What of course the flight is cancelled, so I can either wait till one week before scheduled date to apply for refund or change my UK airport destination free of charge, for one I don't want to fly from anywhere but Newcastle. And two what happens if EasyJet goes into liquidation because of the current global climate, do one you bunch of Cowboys hope you go pop and take my money with you! | 1 |
Ryanair | Will never fly with Ryanair again. Customer care does not exist. Unable to fly because of COVID restrictions but would they give us a voucher... no. Change your flight. Change your flight was all we were told. Tried to change flights but the additional costs were almost the same as the original flight costs. Would rather fly on a paper aeroplane with one wing. They kept our money £300 and are welcome to it after all the hassle. | 1 |
Ryanair | Will never fly with Ryanair againPaid slightly more and gone with easyjet | 1 |
Wizz Air | Will never fly with Wizz air again, will even pay double to ensure it. Their customer service and services staff at TIA airport had the worst attitude and I had ever had the displeasure of engaging with. The woman in the services booth was eating food and talking to us while look at her phone the whole time!Anyway, Wizzair delayed our flight by 3.5 hours and only took us this a few hours before we arrived for check in!. They also offer no means for compensation despite saying they do, (compensation to them is food vouchers)But after the AWFUL customer service I experienced by both their airport staff, and the delay which had no explanation I will never EVER choose these again, please avoid if you want a flight that is on time and to talk to people that treat you with respect. | 1 |
EasyJet | Will never fly with easyJet again!Needed special assistant which I had to beg for whilst standing for long and in pain. I had booked an extra seat for myself for comfort and there was an issue with the weight on the back of the plane and they discovered a broken locker so they made me to move out of my seat to put another customer there whilst I had to be wheelchair assisted. I had to give up my seat. With no refund. The plane takes off very late and lies about knowing shortcuts. I missed my train back in the uk and had to wait 4hours at airport in the early morning for first train back home. All whilst needing special assistance wheelchair!!!!!The price was just same as higher budget airline. False economy.NEVER SPENDING MONEY HERE AGAIN WITH THEM!!!!!! I hope they go bust! | 1 |
Ryanair | Will never fly with them again, shocking! They have told me multiple times to wait 10 days for money to be back in my account.. months on now still nothing processed. Now I have an email trying to get me to take a voucher.STOP MESSING AROUND PROCESS THE REFUNDS - every other company has, excellent response from BA and EasyJet! | 1 |
Ryanair | Will never fly with them again. Adding all the costs I could get a flight with a real airline and get treated like a human. | 1 |
Ryanair | Will never fly with them again. At the gate about to board and they make us all sit back down due to a "technical fault". Understandable but.... They didn't tell us this. No communication at all for the 2 and a half hour delay. Nothing. Staff treated us as if they couldn't be bothered (at the gate and onboard). Missed onward flight so had to rebook at own cost and stay at airport hotel (total down £560). No apologies at the time or now. Nothing. When the CEO don't give a crap what hope from the staff!! They ensure they get you at every turn with their t&c's to keep the cash. If I could give negative stars I would!!! Avoid at all costs and save money. | 1 |
Ryanair | Will never fly with this airline ever again! I had to fly from Santorini to Athens and my flight was a 820 a.m. Got to the airport at 7:00 a.m. and there was no where to print out the tickets. One of the girls who worked for Ryanair told my friends and I how we had to be atleast 2 hours early in order to print out the boarding passes and how now they were going to charge us a 56 euro fee for being late. This is where i almost lost my temper because 1. I am now paying as much as my ticket to athens was 2. Why would i come 2 hours early to a non international flight? Lady told us to wait at the customer service booth so someone get print our tickets. Waited 40 minutes for this since they were taking their sweet time. The people infront of me also had the same problem and were waiting for their boarding passes to be printed. We almost missed our flight on hkw awful their customer service was. The group that came in after our group ended losing their flight and had to buy another ticket with another airline. This airline is a scam!! | 1 |
EasyJet | Will never fly with yous againAlso going through effort to claim 2k for the data breach in 2020 - something I wouldn't have done if your staff werent so rude, and tried to rip every last penny out of meGood luck with the failing business | 1 |
Turkish Airlines | Will never travel on this airline. The staff especially at london are unfriendly unprofessional rude and liars. If anyone wants to save money and can compromise in self respect, this airline is ideal for them. They will easily mess up with your mood and trip. | 1 |
SAS | Will never travel with SAS again since they obviously dont respect me as a customer. Get woke, go BROKE! | 1 |
Grupo IAG | Will never use BA again, overly pretentious and all staff are awful! Wish I caught the name of the little rat that was working Schipol airport, flight to Gatwick he should be lucky he has a job, POS! Go for Ryan Air or Easy jet, cheap and cheerful at least! | 1 |
EasyJet | Will never use EasyJet again. I was travelling back from Prague to the UK, I was at the airport and already gone through security, an hour before I was due to get on the plane and they cancel the flight. It was late at night and it left me stranded in Prague with no way to get home, no accommodation, and needing to be back for work the following day. I had to take taxis and find emergency accommodation, book a new extremely expensive replacement flight the following day to London (instead of Bristol where I needed to go), and organise transport from London to Bristol. I also had to take unpaid leave from work. The entire experience cost me an absolute fortune. After submitting a long winded claim that I had to chase for weeks and weeks.. EasyJet offered me compensation or 50 pounds. I was so offended by it.. and the worst thing is that they haven't even paid that promised amount to me. Every time I contact them with my complaint I am ignored, I've heard nothing. The customer service is truly atrocious. Worst airline I've ever dealt with. | 1 |
EasyJet | Will never use Easyjet again!Easyjet cancelled my flights for the beginning of August. I applied for a refund (though this was very hard to find on their web page). I had email confirmation of my refund on 12/8/20 no monies in my account. The following day I had another email to say the monies would arrive within 10 days. Yesterday it should show as PENDING in my bank account it has not. So I waited on the phone for 2.5 hours to be told the monies were in my account on 12/8/20 and that I would have to wait and also show my bank statement o show no monies were received! So I have contacted my bank and the are doing a Chargeback (which will cost Easyjet money). Easyjet are clearly scamming people by withholding refunds, they are a disgrace! | 1 |
Ryanair | Will never use RYANAIR again!!!!I had a nose bleed in the airport which resulted in me missing the Boarding Gate deadline by 11 minutes, the flight didn't leave for another 19 minutes and people were still walking on but I was denied access to the flight! The staff advised the people walking on have already boarded but was just checking in luggage. I was stood there on my own crying with absolutely no customer service or even humanity offered by the staff. I was then charged 100 EUROS to board a flight to LONDON instead of Manchester where I was originally going and this resulted in me sleeping rough on the streets of London until the next day when trains where available for back to Manchester. 30 hours and £210 extra and I finally made it home. Appauled at the customer service and the way I was treated at the gate and after using RYANAIR for years will never ever use them againAVOID AT ALL COSTS | 1 |
Ryanair | Will never use Ryanair again, refused boarding at check in as they said my passport had expired even though the expiry date was Jan 2023. I had used my passport 2 weeks earlier to Spain with no problems but no matter what I said they refused to let me board. Had to watch my friends leave and had no way of getting home. Heartless stupid people | 1 |
Ryanair | Will never use Ryanair again. No responses to my queries. Their website lies! States all march cancellations have now been actioned. Mine has not. Bunch of scammers and I will never fly with them again. Been waiting for over 5 months now for a refund. Absolutely appalling | 1 |
EasyJet | Will never use again! Flight from Munich to Stanstead delayed 1h then 2hr and just before checking flight is cancelled. No help from them. In Munich extra expense, taxi, hotel. Lost a complete day. Complete their refund form goes straight through. Complete their compensation form, wont go through, expenses form wont go through. Waste of time. Joke of a company. | 1 |
Jet2.com | Will never use again, worst customer service I have experienced. This was the first time using them. For such a serious complaint ( personal safety issue ) I cannot believe the response I've received from them. Even there holiday rep on site said how bad it was. | 1 |
Ryanair | Will never use again. Slow, non respondent. Dreadful. | 1 |
Ryanair | Will never use againReally hope everyones awful experiences with Ryanair throughout the pandemic stop them flying with Ryanair in the future and run them out of business. Easyjet and BA have a lot more conscience when it comes to providing reasonable and fair customer service. Ryanair on the other hand are money grabbing thieves. If I could give 0 stars, I would. | 1 |
EasyJet | Will never use easy jet or Expedia again. Spent the day getting bounced back and forth when I needed to cancel. Easy jet's website is not good. Eventually got a refund (thanks Andy) | 3 |
EasyJet | Will never use easyJet again they need to change there name to terrible jet | 1 |
Ryanair | Will never use lyingair again no matter what the cost. The sooner they go the better | 1 |
EasyJet | Will never use this airline again | 1 |
Ryanair | Will never use this airline again after this experience, simply want a refund but they seem to only be limited to 1 email per day per customer. I've got an email everyday for a week now around 8am, and despite replying within 10 minutes, I hear no more until the next day. A SIMPLE REFUND SHOULD NOT TAKE A WEEK (SO FAR) OF EMAILS!!!! | 1 |
Ryanair | Will never use this disgusting airline again. Made millions from all us rangers fans charging us disgusting amounts of money through pure greed and have the cheek to mock the teams. Nothing but a bunch of rhats. I'm sure there's thousands just like me that I hope will never use you again either. Scumbags | 1 |
Vueling | Will never use vueling again. I would say they are on an equal footing to Ryan air for not caring about customers. We are flying to San Sebastián in Spain from Barcelona and 6 hours before the flight they email is to say "for technical reasons" the flight is being diverted to Bilbao but they can't say the time yet. First, be honest. This happens regularly and vueling do it because they don't have full flights so combine them. Customers are not stupid. Second, communicate whether the boarding pass to San Sebastián is still useful and how you will transport people to San Sebastián. We have a hire car booked at the airport in San Sebastián- 1 hour 20 mins drive from Bilbao. However it was only at the gate I learned there will be transport (bus) from Bilbao to the city and then the airport in San Sebastián. So we get there really late and lose a night as them we drive on to Hondarribia. When I called Europcar I learned this is a regular thing so they plan it but don't let you know! Never book vueling. They lie and don't care about you.UPDATE: for the return flight they didn't even advise us but when we got to the airport it was cancelled! They put everyone on a bus back to Barcelona - a 7.5 hour journey - with no drinks voucher or food. We arrived at 1.30 am after leaving 6 pm from San Sebastián. We should have avoided Vueling and driven ourselves! Twitter is full of negative Vueling experiences. I spent the bus journey reading them. | 1 |
Ryanair | Will not answer emails, phones or their social media accounts. Will ensure its as awkward as possible to cancel a flight by which time it's flown and you are responsible for missing it regardless of the restrictions in place at your destination. They then draw out the process of your claim to ensure you miss the deadline for the flight tax rebate and keep it for themselves.Customers should remember those companies that ripped off and profited from Covid-19 and book with more reputable companies | 1 |
Jet2.com | Will not be flying Jet2 again,most uncomfortable flight,seats are terrible as is the leg room(I'm only 5ft 8) | 2 |
EasyJet | Will not be flying to Kefalonia again with Easyjet. They use a lease company Avion Express for the return journey with unmarked Kuwait registered airbus aircraft. They have crammed in so many rows of seats that they had to remove the storage nets behind the seats where you usually put your water, glasses etc as that is where your knees will now go! They also stop you using the two sets of overhead lockers above the first three rows so you have to find space above the rows behind you. This causes mayhem when you arrive and try to get your hand luggage. Not impressed at all and will give them a miss next time. | 1 |
Ryanair | Will not be using them again following their complete disregard for the law.Coupled with the fact that O'Leary boasts at every opportunity that he has 4bn euros in cash, has borrowed £600m from the UK government (i.e. UK tax payers) and borrowed from the French government.Now he gleefully says he want to undercut the opposition to force them out of business. Those who continue to support this crook, will only perpetuate his gung ho attitude. In the event he does go bust other airlines will step in to fill the void. | 1 |
Ryanair | Will not fly with them ever again!Booked parking through an 'advert'on thier site, the day before flying. Was sent no information whatsoever.On contacting Ryanair the next morning was told they couldn't help due to me booking the holiday through a third party site.Had to pay for more parking as I had no details of who to contact - every 'car park ad' phone number that I tried ringing, had an 'unavailable' tone/message ( I'm guessing they were scam companies).I sent an email to ryanair explaining the situation. Six weeks later I recieved a reply stating it was nothing to do with them, and to contact the appropriate dept (??), even though on my bank statement it was Ryanair who debited £100 for the parking.Absolutely disgusting.They're blatant thieves! | 1 |
Ryanair | Will not let you take in luggage slightly exceeding the size limit even though the flight is almost empty!Placed three passengers on differently located seats so we request to change seats by paying money.Once we arrived on the plane it was 50% empty and turns out this is their strategy for the passengers to pay extra.. very disappointed. | 1 |
Ryanair | Will not recommend it. Baggage and seating fees...a whole f..k up. Drinks and food offered are high priced + taste is bad.they have 1 main reason ...to sell scratch card and perfume...client =0. Money.money.money 🤦â€â™€ï¸ | 1 |
Grupo IAG | Will not refund a flight unless you are dead or dying.Even a month in advance, I suggest that the British Airways team undergo some basic customer service training.In all interactions, there has been no attempt to clearly and upfrontly aim to refund the flight; in any case where this is not plausible, the team does not want to commit in writing why this is the case.If a refund is not possible, please can the team confirm why it is not possible for someone who has provided a doctor's letter and is in the hospital? This is generally a good code of ethics and conduct for any business, especially in this case, where the surgery was not trivial.I only hope if any member of the British Airways team or their family were to undergo similar circumstances, any company they dealt with would not so flagrantly disregard these matters in the interests of greed and the bottom line.It really is quite disgusting. | 1 |
Norwegian | Will not refund anything, even if i paid on monday and cancels on wendsday.... My own fault for trusting norwegian. KLM refunded their part of the trip.. | 1 |
Norwegian | Will not spend a dime more on this crappy company! | 1 |
Ryanair | Will people ever learn and no longer book with this company...maybe this will stop the "cheapest is best approach"..but unlikely | 1 |
EasyJet | Will the 21.35 pm flight from London Stansted to Glasgow ever leave on time? Its never a short delay and the customer is never given any prior warning of delays although Stansted airport updates on your phone tell you of incoming flight delays - so common sense would tell you that if flight EZY 218 from Glasgow to Stansted is estimated to arrive at 22.30pm then flight EZY 219 cannot possibly leave at 21.35pm or am I missing something? | 1 |
Wizz Air | Will try and squeeze every penny they can out of you. Would NOT recommend. | 1 |
Ryanair | Will write a negative review every day if I have to until they sort out what they did to me. Told me my flight was cancelled, had to book new flights at an increased cost only to be told it was an admin error and my flight was never cancelled. 9.5 hours it took them to realise the "admin error" in which time I had booked new flights, new travel to the different airport and new hotel. All of which Ryanair are refusing to compensate. | 1 |
Eurowings | Windhoek to Köln with Eurowings. Flew with my daughter. On time departure. Overnight very pleasant flight, friendliness of staff above average. Food / drinks good. Seat comfortable, legroom ok. Inflight Entertainment at a cost - good selection of movies and series. Looking forward to more of these legs with Eurowings in future. | 8 |
Eurowings | Windhoek to Manchester via Frankfurt. Provided service is very poor. For blankets, you have to pay. There are no meal options. My friend is vegan and finished up hungry on 10h flight as there is no vegetarian option. They also have delayed departure by 24h. Have applied for compensation that belongs to me and no response after 1 month already. This airline does not take any responsibility. | 2 |
Turkish Airlines | Wir haben Flüge von Stuttgart über Istanbul nach Kenia und zurück gebucht. Vor zwei Tagen die lapidare Info per SMS "Fly from Mombasa - Istanbul has been cancelled" Es wurden und gibt keine Alternativangebote für einen anderen Flug. Wir mussten jetzt eine andere Gesellschaft suchen und hierfür natürlich auch die anderen Flüge stornieren - das kostet dann Stornogebühren!!!! Never never again!!!Flight in September cancelled without replacement!!!We booked flights from Stuttgart via Istanbul to Kenya and back. Two days ago we received the terse information via SMS "Fly from Mombasa - Istanbul has been cancelled" There were and are no alternative offers for another flight. We now had to look for another company and, of course, cancel the other flights - which then cost cancellation fees!!!!. Never never again!!! | 1 |
EasyJet | Wish I can give 0 star to easy jet worse airline and worse staff you can ever seen. At london Gatwick this guys are just trying there beat how to do fraud with customers if customers are late by 1/2 minutes. Would never suggest anyone to use this airlines and specifically Gatwick airport. They don't do any announcements on airport and keep on saying we do that recently I was on the airport for 9 hours with my family and didn't hear any announcements and saw 100 of customers coming and crying for same that we are missed our flight bcz they closed gate 1 min early and there staff on desk os just laughing ans making fun of customers @gatwick airport it's your responsibility to see that too this guys are just doing fraud with customers please do some spot check on this guys and do your Job too. Wish you guys are going on some important trip and this guys do same with you so you can understand how painful it's for customers when they are just asking for extra money for nothing wish everyone comes together and avoid using this airline completely it's shame this guys are making money by ripping customers pocket shame on @ Aviation market. Hope @gatewick airport and @aviation will do some check and charge this guys some serious big fine. | 1 |
EasyJet | Wish I can give a minus star. Staff won't even listen to what I have to say... then started giving me a lecture on how I imagine a problem which is not even happening yet - what is he even talking about. Aweful. Simply, they don't care. | 1 |
Ryanair | Wish I could give 0 stars I will never be using Ryanair again and would recommend the same if you want to keep your sanity. There was one rule leaving Stansted we were promoted to take our small cases on but flying back from Mallorca was advised I needed to pay 46 Euros for my suitcase checked in when trying to board. When I advised that the journey from Stansted we were advised to take on luggage the lady at check in told me well that was wrong and actually I'm going to charge you for the flight coming. I have tried to speak to customer services regarding a flight that had to be cancelled due to a death and again so so rude and hanged up on me. I will not be using this company again after this experience and also just heard they have just brought a fleet of faulty planes. | 1 |
Ryanair | Wish I could give 0 stars! What a disgrace! I tried to check in online the night before and it wasn't working. I can't call Britain as I'm from Canada and I can only call within Canada. I get to the airport to check in and they charged me €55 just to print my ticket? WHat the f***!! That's like $100 CAD. This airline just cares about your money only. Check in staff were rude. The man just left and I had to walk around behind the counter to grab my passport. This is my first and last flight with ryanair. | 1 |
Vueling | Wish I could give 0 stars, all started when I stupidly booked a holiday through Loveholidays, these changed the date of my flight and did not tell me, when I did find out I asked for a cash refund, they only refunded the inbound flight; I now have a return flight and hotel that I am unable to get to unless I pay more money, I am unable to get in touch with the company, it's all robotic, phone calls, emails etc, so I am unable to resolve the issue and get my money back. | 1 |
Vueling | Wish I could give 0 stars. Absolute joke of an airline.Overbooking, issues with check in on their app, delays, lack of information about an airport and they blame the airports rather than taking responsibility for their errors.Their customer service is also non-existent, you are unable to contact a worker and receive actual help over the phone.The flight attendants are nice, but I feel pity for them having to work for such a terrible, poorly-organised company. | 1 |
Ryanair | Wish I could give 0 stars. Waited 27 minutes for the person on the end of the phone to put the phone down on me within 30 seconds with absolutely no help. Unbelievable. | 1 |
Ryanair | Wish I could give 0. Their site bugged out and redirected me back to the landing page when I attempted to check in online multiple times the day before my flight. Theoretically they can check to see when I had account activity but the check in counter staff still charged me for in person check in. They advised I contact support with proof, which I did and showed browser history of me trying to check in the day before.The response was:"We see you have not checked in online so we correctly charged you" -- Obviously I could not check in online...that's the issue to begin with"We do not see any website outage on that day" -- It does not take a website outage for there to be bugs..and"If you were experiencing issues you should have reset your browser cache or tried a different device" -- Travellers don't typically have another device on them to try using. Nor is resetting cache something the common person knows how to do.Completely trash experience, avoid this money grabbing company that does not care to help you | 1 |
Ryanair | Wish I could give a -10. Booked a flight in jan 2020 for April 26 2020 and have been attempting a refund ever since. I appreciate there's a back log, but the flight number doesn't exist anymore and won't be entered on to the form to RE-SUBMIT, once again.Easy jet managed to refund me at the same period of time a flight was booked… yes it took a while to manage due to pandemic back logs, but they still managed to complete it.Cheap or not, I'd rather pay twice as much in the future and never had a positive experience yet. From extremely delayed flights on the run way to rude staff to absolutely no access to customer service… now to take my money and offer no service or no refund?!?! Con artist and thieves | 1 |
EasyJet | Wish I could give a 0Was talking with Anish on webchat and he was rude about my concerns. I needed to make a name change for one of their mistakes and then wanted 100 quid for the privillage to do it.when I said I wasn't happy about this and asked what else could be done in terms of putting in a fromal complain. He said this couldn't happen and then closed the chat on meABSOLUTELY DISGUSTING BEHAVOUR | 1 |
Ryanair | Wish I could give a zero rating.Our first family holiday in 8 years and Ryanair sent my daughters bag to Milan, rather than Sicily! We are now 5 days into our 7 day holiday and still no bag. The bag arrived in Sicily and we were told it would arrive the next afternoon. After cancelling our plans and waiting in….no bag arrived!!!I am now waiting in yet again, another day of my holiday missed, with no way to contact the 'courier' and Trapani airport customer services saying they are not capable of doing so either!Ryanair have ruined our holiday. I will NEVER be using them again. | 1 |
Ryanair | Wish I could give it a 0. But have to settle with the least score possible. Their caption of low fares made simple is the biggest lie ever. They charged me an extra 110 euros because I didn't check in online.. but that's the thing.. I did try to online checkin.. their website is so confusing that i gave up. They have so many definitions of types of bags and the rates that 1 would go crazy just trying to checkin online. Ended up buying checkin baggage that I didn't need .. end could not complete the checkin. Figured I'd come to the airport and explain it to them.. they wanted me to take screenshots and explain it to them on how their website sucked.. even after doing that they said it was not enough of a reason not to checkin online and put a 110 euro charge. Their hidden underlining costs are just ridiculous. Nothing short of highway robbery. Never again. | 1 |
Grupo AirFrance-KLM | Wish I could give it zero stars. They're selling tickets to CANCELLED flights, then say there's nothing they can do. Refund time is endless - not at all limited to 90 days as they claim. Unbelievably awful. | 1 |
Ryanair | Wish I could give it zero stars. Tried to book flights with them for 3 days. Kept saying I needed verification code. I have 22 verification codes on my phone but not one of them worked !!! Tried getting on live chat but to get on there you need a verification code !!!!!! Couldn't find a phone number anyway. Needless to say I gave up so Eadyjet here I come !!! | 1 |
Ryanair | Wish I could give less than 1 star! Absolute shambles of a company & no care for their customers at all!! Booked as a group of 9 for my hen do to marbella.. paid £220 each. Cannot go due to quarentine, ryanair refusing to let us change dates without paying the fees which is coming in at another £1700!!! Abaoultely ludicrous! Also now fount out the hotel we booked (sisu boutique) unfortunately caught fire last night & whole place burnt down so currently closed. Ryanair still refusing to help. Will not EVER use them again. Nothing but a let down. A simple change of date is all it would of taken to keep your customers happy & some sort of reputation. Should be ashamed at how you have handled the covid situation. | 1 |
Lufthansa | Wish I could give less then 1 star review. Terrible customer service....calls are directed to South Africa etc where no attention has been made to customer service. Rude, untrained staff ..no clue how to help and resolve an issue. | 1 |
Ryanair | Wish I could give no stars. Checked in online on the app, like I have done with so many no frills airlines before. Went through every step.When we arrived at airport, we were told we had not checked in online and had to pay something like £55 each person to check in at the airport for a family of 5, more than the cost of the original flights! I explained in detail how I had already checked in but they would not have, neither would the online customer services so we're hundreds of pounds out of pocket before holiday even started. The planes are beyond dirty, filthy and not cleaned. Never again. | 1 |
EasyJet | Wish I could give them -100. We went to Italy our first holiday since 2018. When I was booking the flights on line, the site insisted I gave them travel insurance details, I hadn't got around to doing that so I took up the offer of their travel insurance. Our flight home got changed before we had even left the UK to a later flight on the same day, we did not mind because it gave us more time in Italy. The Monday afternoon before we were due to fly home we had an email informing us our flight had been cancelled and we were booked on flights for Thursday. I contacted easyJet I got a very rude person who told me they are an On line company and do not deal with the public over the phone. I tried to change the flights but this meant paying for new flights and luggage, this were not willing to do. Our new flights home were via Switzerland, this was with a four hour stop over at the airport in Switzerland. The next day I had an email about the flights they had been bought forward a day. On the day we received the first email informing us our flight home was cancelled, I clicked on the find me a hotel link on easyJet's site I got an instant reply "non available in your area". Ive since found out this another one of their ways of saving themselves money. We did not want to spend a night on a airport bench. My husband spoke to our hotel and they were able to let us stay the until the day of our flights home. We left our hotel at 10.20 am the day of our flights, we ended up in Switzerland at the worst airport with snack bar type food no restaurant. After 4 hours of sitting around this airport our flight was called, we all queued up for nearly another hour the aircraft hadn't even arrived. We then had to wait for it to be emptied before we could board, they split us up, we had paid for seats to sit together, we were told the airline had the right to do this. We then sat on the runway for a further hour, they claimed it was airport authority rules. The flight home was bumpy so only the first three rows got drinks. One of the female flight attendants was very rude she shouted at me while I was trying to put my bag away before take off. When we arrived at Gatwick we talked to staff working there, we were told there is no reason for easyJet to keep cancelling flights, (averaging 65 a day) people are being left stranded. We put in a claim with the insurance company and after getting us to send in copies of receipts for the extra day at our hotel and receipts for food, this afternoon we received an email informing us we are not entitled to any compensation. We left our hotel at 10.20 am one day and arrived back at our home at 02.12am the next day, we are only an hours drive from Gatwick airport, it took us almost 16 hours to get home, we were hungry and very tired. Every flight was late taking off. After reading through some of the reviews on Trustpilot it seems we are not the only people who have been ripped off. This is the first and last time we will use easyJet. Be warned easyJet your not getting away with this. | 1 |
Ryanair | Wish I could give them 0 stars!!! Terrible customer service, never reply to emails, messages or any form of communication, always disconnect you on live chat, seems impossible to get a refund for a flight they cancelled....AVOID!! AT ALL COSTS. | 1 |
Ryanair | Wish I could give them zero stars! Disorganised and unprofessional airline. Charges exuberant fees for any changes or any additions. Flights delayed. And the worst part they start boarding passengers and then don't open the airplane door to let people onboard. They left all the passengers trapped on the airbridge for 30minutes! No communication and no concern for passengers! | 1 |
Lufthansa | Wish I could give these guys negative stars. I paid $3,798.16 in airfare to Lufthansa/Austrian (same company, 2 names), to go to Armenia, marry my wife, and bring her back to the USA. They did not give me the option of getting her a one-way, so I had to book hers round-trip. Night after our wedding, when I tried to online check-in at, I was denied. When we got to Yerevan airport, they immediately (and rudely), explained that I would be allowed to board the plane, but my wife would not, as we would be doing a double transit through Shengen countries (i.e., Lufthansa had at the time of the booking routed us with 2 layovers on the return). I chose to stay with my wife and book a different flight, but now had bought 3 tickets through Lufthansa that I did not use, with no offer of reimbursement from them, not even vouchers. Their representative smirking told me it was my fault for not knowing the law, but the "double Shengen" law does not even come up with a quick google search (not like I would have even known what to look for at the time I purchased the tickets). This is basically a prejudiced and unnecessary law the Europeans made, that keeps people from outside of Europe and the USA from easily transiting through them. However, Lufthansa's server clearly has safeguards in place, as it did not allow me to do an online check-in. What I don´t understand is, Why couldn´t they have warned me at the time I purchased the tickets, when I entered my wife´s passport information, or have warned me when I checked in for the flight out? Do they set their system up this way intentionally, so they can just blame their "customers" and keep the money, without giving any service, whenever they have an opportunity? Would have saved me a lot of stress, lost work (I missed several days of my job), and several thousand dollars. This is a very inconsiderate, dishonest, and unprofessional airline. Save yourself the time, stress, and money and don´t book with them. | 1 |
Ryanair | Wish I could give these robbers a negative review. I will never ever fly with these crooks again. Having had to jump through hoops to get a refund I've been pestered with emails trying to get me to take vouchers. When I insisted on a refund I have been offered £50 less than I paid and told I will not get it until after Covid19 is over. Why not just say your not getting a refund. They are the scum of the earth. Just adding to the suffering we are already going through. Man up Ryanair and be like other firms and honour your legal obligations to issue a full refund within 7days | 1 |
EasyJet | Wish I could give this zero stars. Been on hold over 45mins. If you get charged extra for these calls it is rather frustrating. Absolute joke. | 1 |
Eurowings | Wish I could give zero star.We are holding a passport that no permit required in UK. I travelled over 10 times to UK and none of the flight company asked me for permit.Eurowings is the first one stop us to enter the gate due to no permit. We are trying to show to her the UK government website saying no permit required for our passport but the staff ignore us at all.We nearly missed the flight due to this. Unbelievable! The staff was saying the system showing permit required. Both the staff and system required an update! | 1 |
Grupo IAG | Wish I could give zero stars. On hold for 1 hour 15 minutes for an amendment that cannot be done online and then cut off at 19:56 hours. Absolute disgrace. | 1 |
Ryanair | Wish I could put zero!!! Service is absolutely appalling!!!!! | 1 |
EasyJet | Wish I could rate 0 starts ! I've rung 4 times been waiting on hold for 1 hour each time ! I only want to remove a passenger from my booking but couldn't do it online ! Everytime they answer they cut me off ! Do you think people got time just being place on hold we have better else things todo then be on hold !!! | 1 |
Pegasus Airlines | Wish I had come on here before I booked the flight.The "no change fee if you book before 31st December" is a scam!!! you still have to pay the tax on the original flight (plus the difference in cost of flight, which you would reasonably expect anyway) - but tax on your original flight is the majority of the cost of the ticket!!Basically do not book if you think there is a chance you will need to change. | 1 |
Grupo AirFrance-KLM | Wish I had good experience with KLM. But the only reason why I have to keep traveling with it is because it is the only company which allows me to bring my dog. If I could, I would never fly with them again.Customer service is so disappointing. Most of the people you talk to are rude and not helpful whatsoever.Once, when trying to change my flight (as my dog was not allowed on my current booking), they proposed me exactly the same flight (???). Ended up paying 160 extra just because I cannot know beforehand which flight will allow to bring animals on board.Another time, when my flight got cancelled, I got randomly assigned to another flight three days later, even though I was originally confirmed to be on rescheduled the same day. Had to spend 6 hours on the phone to try and solve the situation. Such a horrible service! | 1 |
Norwegian | Wish I had read all the negative reviews before booking. One of the worst airlines I have ever booked with.We booked a premier ticket and were told we had lounge access. We called the night before our flight to confirm. We were on hold for 25 min whilst they checked! Unbelievable. They confirmed we had lounge access. Even the staff at check in Said we could use the lounge.Got to lounge to be told we were not eligible. We were directed to Norwegian desk where the woman was very rude. We then called Norwegian customer services, who were equally rude. Since calls are recorded, we told them to listen to the conversation From the night before but we were told it was a 'human error'. Human error or simply incompetence, it was Norwegian's mistake.Do not fly with them! Awful, rude, unhelpful. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.