Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Pegasus Airlines | Wish I had read reviews before booking. Absolute con artists. They need to be shut down for what they do to people. I was last in the que to board and when I got to the desk they said the gate was closed even though the people just walked ahead of me and the plane was there. It was so scary to be stranded in an airport and the customer service assistant to just laugh at me. Never again!! Please avoid this airline for your own safety | 1 |
EasyJet | Wish I had read the reviews before I went. The issue with the bags others have mentioned was the same for us even though they had a bag station which ours fitted however that was for speedy boarding not regular. Didn't even take cabin bags which we could have done just a small travel case. No problem with the travel cases when we flew last summer with easyJet, charged £48 each, shameless money grabbing. Others also had the same issue on the flight using the same bag only a month before with no issues or charges. Might be cheap to book but they will find ways to milk the cash somewhere else. Called customer service and the only thing they are passionate about is the terms and conditions. After this trip will never fly with them again. | 1 |
Pegasus Airlines | Wish I had read the reviews before!I have just got back to the UK and have been trying to claim back charges for baggage with so far no joy.I added 40kg extra to our baggage and then at the airport coming home very where greeted by obnoxious staff, so rude I was shocked. They insisted 40kg was free and my son had no baggage allowance dispite paying the adult price.Two and a half hours later I ended up paying. But that was not before they called the police on me. The funny thing is that the policeman took my side and the supervisor was even rude to him, disgraceful.I was told that no one spoke English in the international airport in Turkey and I should speak Turkish.???I have learnt a little but certainly not fluent enough for such a conversation. But an international airport where no other language was spoken is that normal?They have no customer service department that will talk to you. Raise your complaint on a shockingly bad website then wait until they reply to you by email.Wont hold my breath so hopefully I will find an alternative solution such as a small claims court? | 1 |
Vueling | Wish I had read these reviews before I left. We travelled from France to Glasgow and similar to previous we were unable to online check in and there was security wanting to see our passes! Then got in queue and despite UK criteria not needing my 13 year old to have a test for entering the UK, gov website states under 18s deemed fully vaccinated they made us run to the pharmacy for an antigen test. My 13 year old son will have had 3 tests costing over £80 in 5 days. He has had COVID but we are unable to get a recovery letter in Scotland. What must our children be thinking! Really disappointed after an amazing time in France. Won't fly with them again. We must have had our passports looked at 4 times!, definitely could have been streamlined somewhere! | 1 |
EasyJet | Wish I had stayed with easyJet after they cancelled my flight. They tried hard to get me another one but I ended up going with love holidays, big mistake! I thought I was safe with the price match but they didn't honour it and I ended up paying much more than easyJet charge. Will go back to easyJet holidays next time. | 4 |
Iberia | Wish I read the reviews before booking with Iberia. They have no online check in. Seriously, it's 2024!!!! | 1 |
SAS | Wish I'd read these reviews before booking to fly with SAS. The most vile staff who shouted swear words at me and refused to help an elderly man standing next to me in the cue. I've tried to raise complaints with customer service and the woman on the phone said "it's not my problem" actually it very much is!!It has been unbelievably stressful talking to customer service and after about 100 phone calls I am no closer to a resolution. I'd rather never fly again then deal with SAS again! | 1 |
Grupo IAG | Wish i could score 0. Flight delayed and wouldn't let us on connecting flight. Asked if we could cancel flight to get a refund and drive to destination. Could not give an answer if flight would be refunded or not. Told to call customer services which closed at 5pm and we were at flight connections desk at 9pm. Put into a hotel with 3 of us but BA failed to tell us the only room available only had one bed when they booked us into it. And that breakfast did not start early enough before we got the next connecting flight connecting with a 5 year old. Absolute shambles and will never use this company again | 1 |
EasyJet | Wish i read these reviews before booking with this horrible airline. Our flight was delayed, ok but no gate so we went to the original gate we checked when we arrived to the airport which is about 4 hours before our flight. No announcement the gate has changed and we also booked priority seating so you think they would call your name but of course not. Now stranded with no hotel and have to wait till the morning for our bus because there is no other alternative. DO NOT FLY WITH THIS AIRLINE | 1 |
EasyJet | Wish there was an option for 0 stars. Absolute shambles of an airline! Never thought the day would come that Ryanair would be a better option than this joke of a company. Paid 23kg baggage, went to check in…told to go to departures. Got to departures and was told I should have put my bag through check in?!?! They then charged me €48 to put my tiny 7kg carry on bag on (mega rude French staff at Bordeaux by the way). I went to board and they took my bag off me and put it beneath the plane?!? So I paid for 23kg bag, paid for carry on bag and then had to put my bag in the hold luggage anyways. Literally makes no sense! Money making scam! They put us on the plane where we sat for over an hour on the runway with no aircon! Their overall 1 star rating says it all. Will be boycotting EasyJet from now on (as I'm sure most will) and I hope their company goes under! | 1 |
EasyJet | Wish there was an option to give no stars as easy jet deserve a 0, have left my family stranded in Gran caneria and have told them no flights for 9DAYS!!!!Easy jet have also not put them into accommodation although EVERY other airline are accommodating their clients.Easy jet are awful. | 1 |
Grupo IAG | Wish there were a 0 starBA lost my luggage and after 2½ month they agreed to pay compensation. They got my bank data and ZERO has happen, it's impossible to contact them with my case number 25173925They suck! | 1 |
Ryanair | Wish this could be no stars. Cancelled my flight which had been arranged because of visiting a dying relative. Offered nothing for three days and agreed I could book with another airline. Won't now reimburse for alternative flights, hotel I had to pay for and the costs of getting there which were done as cheaply as possible and in accordance with EU261. Not only that but they haven't even paid back the cancelled flight so are keeping money for something they didn't even provide. This company are liars as they lied about cancellation reasons, lied that I hadn't contacted them before booking another flight which I did, thieves because they haven't even given me back the money for the flight that they cancelled and cowboys as they just ignore their legal obligations to pay reasonable costs because they cancelled a flight. Hell will freeze over before I would ever use one of their services again even though in their completely incoherent and factually incorrect e-mail refusing my legal rights they "look forward to welcoming me aboard again soon" Get stuffed O'Leary | 1 |
EasyJet | Wish to transfer flights to a friend since I may be unable to travel due to long COVID. Easyjet want £120 to process the change on flights that cost £190. Surely that's excessive? | 2 |
Ryanair | Wish we had read this site before we tried to check in for our Ryanair Flight on 19th Aug 2019 - we would probably not bothered to go to the airport!We tried to check in online using friends computer - no luck & could not get their system to proceed through their system. We are elderly people and do not possess a Smartphone so we got to Belfast Int Airport one and a half hours early for our flight. Stood in the Checkin line with all the relevant documents and Reference numbers (just as we have done with every other flight and airline all around the world )Made it to the front to be told we could not check in because we had not checked in online.! (when has that become compulsory?) Sent to another desk (Swissport - who knew?) assuming that the check in process would be sorted there. No they can't do it, so we asked for the Manager - I am the manager Kerry tells us. What can you do to help us here we ask (still trying to be reasonable in the face of determined obstruction)Unless you have a screen shot of your attempt to check in you will have to pay to check in - how much ? 55 Pounds - EACH ( swear she was smiling at this point) Explained we do not own a Smartphone. She told us she would have to pay if she took our word. Further polite discussion until she told us " I do not want to be having this conversation with you" and walked off! We paid the 110 pounds as time was passing and we had a flight to catch. Went straight to Security Screening and were held up there in a huge crowd with only 2 desks operating. When we reached the gate our flight had closed and we could not board. Escorted back to the check in area to be confronted by the same unhelpful staff who advised that they considered our situation a "Missed Flight". I asked for a refund of the 110 Pounds and was told that the Customer complaints number was on the receipt and No more seats available that day. We were able to book expensive last minute seats on another airline ( Hang the expense we were not on RyanAir). Please let Meanminded Kerry know that we that we enjoyed the rest of our journey - we did not have to check in on line and made all the way back to Australia without her help ! | 1 |
Jet2.com | Wish you didn't have to do stairs and go outside to board especially when raining.Had to do this on outward and return flights. When arriving back in to Birmingham, it was really raining had to go down wet steps from plane and then up external wet stairs to get in airport. Getting soaked.Service on plane was good as always.Did notice guy sat in front of me had his arm rest on aisle up and this was not corrected by staff when she did checks on take off, she did his partners on opposite side of aisle. Only a small thing.Always happy with Jet2 and fly with you 2 or 3 times a year for years. | 4 |
Grupo AirFrance-KLM | Wish zero was an option.Refusing to refund passengers for flights that THEY cancelled.A joke | 1 |
Ryanair | Wished to change a passenger on a flight, due to unforseen circumstances. Unfortunately had booked through love holidays who are apparently not authorised to purchase flights. Tried online verification which was unsuccessful, therefore decided to pay the 160 charge for a call operator to change it, 90 online. Only to be told we needed to do it online. Also told it would be 55 to check in at airport after receiving email stating it would be free. Been going round in circles for hours and had the phone put down on us 3 times without warning and us being civil and polite. I will never book a flight or holiday with either provider again | 1 |
Turkish Airlines | With 30 years of traveling, and at least 1000 flight behind me, NEVER EVER have I been subject to such an awful service. Never will I place my feet in a Turkish Airline plane again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | 1 |
Ryanair | With 69% unhappy clients, i think i should add my experience.This is a company that has the audacity to seel "duty-Free" cologneson a flight between two EU cities (actually both are in Greece!. lol)But that's not all, far from it. They will not allow you to forward to your cell phone the boarding pass, and to print one, they charge up to 60 euros!! They are fully aware that most travelers are not running around with their printers, they allow themselves this act of piracy!I have more, tell me when to stop!. They sell you seats, like so many other crooks, but this one comes with a twist My wife mustsit window side. I paid for both round trips. We got the going awayside correct. Came to return, she was given a middle seat (for $$)To change, we had to pay 35 euros, on top of what we already paidDo you want more?? I have plenty. This is stretching it to the other side of the Universe. I feel so sorry for those who have no choice. | 1 |
Lufthansa | With Covid-19, a travel ban was placed between the US and Europe before our family trip to Germany.Instead of cancelling the flights and returning our money, they kept alternative routes (Within the US) open for us to get to Europe. This was despite the existing travel ban and the POTUS calling back all Americans in Europe at their earliest convenience.So when our departure date of 3/14 came, only 1 out of 4 flights was cancelled, despite a national travel ban to Europe. Unsurprisingly, no money was returned to us by Lufthansa.This not only endangers customers, but might cause headaches with insurance. Thankfully, we did buy insurance that covers tickets for "unforeseen circumstances", but are worried that the lack of cancellations is going to cause issues with our claim.You learn a lot about people in bad times, and Lufthansa executives are entitled, spineless cowards.PS: Don't bother calling customer service - it leaves you on hold for 45 mins and then drops the call. | 1 |
Wizz Air | With Internet check-in baggage drop was fast and easy. Boarding pass given. Departure was about on time. FA all unsmiling. One guy's occupation seem to be wholly to prevent people from sitting on the exit row - 10 euros more if you want to sit here. Flight announcement in English was in a rapid staccato tone which delivered little information. If I didn't know better I'd think that knocking on the metal part of the seat causes the life-jacket to pop out. | 4 |
Ryanair | With Ryanair we went through flying to Hanover instead of Berlin and been left to travel all night where we needed to be, flight cancellations, dirty planes, dirty staff, dirty High Whizz jacket. Today, on the small airport in the mountains, pilot could land because of a wind - explanation. Early March, sun shining, gentle wind - the weather could not be better for flying. We have been taken to the airport, on which pilot could land (Goodness me, with his poor experience). Flight information received on the App 19.00, on the airport estimated time of flying 18.00. Hungry, thirsty, exhausted ( got up at 5am). Bus needed rebooking, car park needed rebooking. We running late again. This cheap flying is too much fore me. Last time with Ryanair. | 1 |
Ryanair | With Ryanair you will probably waste at least 2 hours more than other airline for a return flight. If your time is worth the cost difference, you can consider other airlines. Online check in and Printing is mandatory, and queueing in the airport in the checkin line again is mandatory for visa check. Worse as you can only check in 24 in advance (for free), you can only find a printing place in the foreign city. Other airlines do not do this. I wrote this review in the check in queue. | 1 |
Ryanair | With Ryanair, although the travelling experience is not great, you know what you get and you know the deal. You have to pay extra for everything, you have to endure the annoying tannoy messages to make you buy stuff... It's part of the deal. I accept it.However, on my latest trip with them, I purchased priority boarding and a seat at the front as I had a really tight schedule on landing. I wanted the guarantee to have my luggage near me on the plane, and be at the front of the plane for a quick exit.However, at East Midlands Airport, there was absolutely no boarding control. Priority boarding passengers got their boarding pass scanned first, then everyone waited together in a secondary waiting room, before all boarding together. Honestly laughable. I ended up with my luggage a few rows behind me, and had to wait to be able to get it and exit the plane.Upon contacting the customer service I was just told:"Priority boarding includes cabin baggage. Which you had on the booking, therefore we are in no position to refund that service."This is obviously absurd since priority boarding ONLY comes with cabin luggage. In any case, it's not the point. I bought a service which Ryanair failed to deliver.I insisted, and it ended up with the agent just closing the chat with these parting words:"That is all I can say in that case. And unfortunately I have to finish that conversation."And that was it.It's not the first time. Once, Ryanair sold me security fast track at an airport, where it didn't exist. Again couldn't get help from anyone of course.Unfortunately, I can't avoid using them for some of my journeys, but if I could, I would boycott them entirely. | 1 |
Vueling | With VUELING, there is never any refund, you just have the right to book your flight and then, if VUELING cancel it, you can just rebook for another flight without taking into account what you paid for the flight cancelled. | 1 |
Norwegian | With a 15 minutes transfer in Stockholm duetoadelayedflight, Norwegian managed to secure our luggage and bring it with our connection flight. | 5 |
Norwegian | With a mistake I paid for 4 checked in bags, instead of only 2.Quite expensive though!Then I wrote to Norwegian's customer service, which said that I couldn't change the luggage number or get the money refunded, even though it is before the flight.I lost some money, and really don't understand why I can't get the money refunded.Don't like this policy from Norwegians side!Daniel | 3 |
Ryanair | With all due respect to the staff on board, just wondering why travellers sitting at the back have more than a chance to fill luggage bins at the front... means when sitting at the front you have to put your luggage way behind your seat... not an efficient organization. Thought luggage above your seat makes more sense 🤔 | 3 |
Turkish Airlines | With all honesty I used TK 3 times in 2 years and never had any problems, always very clean , on time , friendly staff , it's all good and it's my favorite airline now | 5 |
EasyJet | With all the headlines lately about some airlines not refunding quickly or even at all in some cases, I'd like to give a big thumbs up to EasyJet for managing my request so quickly - back in my bank account in 3 days! Such a sad time for airlines at the moment - we can only hope for normality to return and for us to be able to return to the skies in the very near future. | 5 |
Lufthansa | With all the money they are getting from PUBLIC SUBVENTIONS and OUR MONEY from the very expensives travels, WHY they dont have proper HOTLINE, I had to WAIT 30 minutes on the PHONE just to ask how im going to take a flight in MUNICH because the airport of MUNICH is WORST MANAGED than a THIRD WORLD COUNTRY RIGHT NOW. | 2 |
Ryanair | With all the negative publicity surrounding Ryanair I thought I would share a very good trip to Gran Canaria.The experience was very satisfying from checking in to the flight itself.We even arrived with overweight luggage and had a smile and have a pleasant trip.There and back flight early with plenty of food and drinks on board.We have had up and down experience with them but this time it was exceptional.Everyone knows it's the airline you hate to love but when you get flights for that price what do you expect? | 5 |
Ryanair | With everything else imploading at Ranair, you might imagine that the pisses-you-off random seating policy might have been suspended? WRONG!!! Mr O Leary seems hell bent on driving customers away | 4 |
Turkish Airlines | With first class tickets, the airline is supposed to provide to/from airport transportation. The website is giving error when trying to set up a pick up from home to airport (yes, the distance is under the limit). We've tried calling their support line, which requires sending an email. We have done this process 4 or 5 times, without anyone being able to help with the issue. There is no real support, and they have not been able to help in any way or provide guidance or support. The worst support experience for airline. | 1 |
Jet2.com | With having assisted for my wife was not sure how it would go. Need not have worried, everything went really well. So thank you to everyone involved. | 5 |
EasyJet | With lot of experience with cancelled flights during COVID-19 easyJet is so far the only one who made a full refund to my bank account within the 6 weeks notice they have to do so. So despite the fact that I am very annoyed and sad that they cancelled my flight, at least they refunded me - and yet no other airline did. | 5 |
EasyJet | With luggage it's better to take, swiss of bru Airlines. Much cheaper and more comfortable | 1 |
Jet2.com | With mobility issues I was helped in every way going and back again. Thank you Jet2 very much Robert James haddock | 4 |
Jet2.com | With my wife in a wheelchair we always get to the airport early.4.30 pm to catch the 6.30 back to Manchester.Altogether we were in Faro airport until 9.30 pm when we took off …a wait of 5 hours.So not happy at all with the delay!We eventually got to bed at 2am the following morning. | 1 |
Jet2.com | With out any notice we arrived at the airport to find out at the checking desk that. Are flight from Tenerife to Birmingham. Is now changed to Tenerife to Bristol | 1 |
Jet2.com | With plenty of knowledgeable and helpful staff availble at both departure and arrival airports, Jet2 knocks spots off all the other carriers. I said as much to one girl in red at LBA on our return home, and after a brief conversation (in Polish!), she was off to find a luggage trolley. Not only that - she said for us to point out which were our bags, took them off the belt, loaded them onto the trolley and pushed it to the airport exit ready for us to pick up our taxi. Exemplary service. | 5 |
Jet2.com | With plenty of leg room on Jet 2 flights it is more comfortable to use them. This year we choose to fly from Bristol and found the experience very good with Jet 2 staff being very helpful. Our flight was delayed both ways by one hour but didn't affect our holiday experience. The staff on board were very polite throughout the flight | 4 |
EasyJet | With seat allocation a good airline just got better. London Gatwick to Geneva with a Swiss crew who were charming and helpful and efficient. Boarding well organised and unstressful. Return on a very busy Airbus 320 and a bit less calm. People claiming not to know they had allocated seats had to be shunted around the cabin but we still got away on time. Great short haul product at a good price. What's not to like? | 10 |
Vueling | With so many negative reviews I was almost expecting something to go wrong on our flight from Barcelona to Lisbon. Fortunately it was a completely positve experience. No issues at all. Good service on everything they provided. | 5 |
Wizz Air | With the Covid 19 issues I booked Wizz Air's most expensive fully flexible fare, with the reasonable assumption of getting my money back. However on cancelling this just goes into a wizz-flex account to use as expiring credit. I thought I would be able to try a claim from there call centre, however, it just puts you on hold forever and charges you a criminal amount - Total thieves. | 1 |
EasyJet | With the chat the person that responded sorted out very quickly | 5 |
EasyJet | With the current situation I didn't expect much when dealing with Easyjet to try to get refunds for my cancelled flights, especially after reading other reviews. I was surprised to receive all my money back within 3 months of each flight being cancelled and some even sooner, so thank you Easyjet! | 4 |
Ryanair | With the fiasco over the last few weeks Ryanair needs to take its concerns from passengers more seriously. The company have a don't care attitude towards its paying customers. People need to start showing them who is boss and stop booking with them, they would soon change. Look what happened to coffee when it shot up in price, the consumers stopped buying it and it soon fell in price. Vote with your feet and don't give them the satisfaction. | 1 |
Pegasus Airlines | With the new luggage allowance policy can say it is a bad airline. Hope will go bankrupt soon. | 1 |
EasyJet | With the new rule of easy jet you need to pay 30 Euro for each trolley that you travel with in addition to the flight ticket.Result 1 flight ticket to go to France + trolley + molecular test ( this not easy jet fault but still in the budget ) 170 euro. Thanks | 1 |
EasyJet | With the pandemic going on my holiday for a stag to Prague for a friends wedding was moved from May to October BY THEM. Then moved to September 12 pound extra to pay ... 10 Days before flying as the company I work for doesn't allow holidays at Christmas due to key workers. I tried to change my flight to November 50 quid extra one way I'd have to pay or £13 I'd get back for a cancellations as a good will gesture the original flight cost me about 100 quid... Not only that awful customer service they hung up on my while I try to ask questions.... So I call again and the response was nothing I can do for you. I asked for a manager and put on hold for ages no joy at all after 45 mins plus on the phone for nothing... Manager couldn't even be bothered to speak to me NEVER AGAIN WILL I BOOK WITH EASY JET AVOID...... | 1 |
Ryanair | With the restrictions in place not allowing the UK to Fly into France I was unable to travel. Ryanair were not interested or willing to help, "No refund policy" was quoted on several occasions. They wouldn't even refund the priority boarding, or extras paid for luggage and ski gear. Only option was to change the flight date at an additional cost. I understand they are a low budget airline but this is ridiculous. Other low budgets are flexible and give refunds.My New Years resolution is to not book with Ryanair again. I'll go for another airline and pay the extra. At least they are customer focused. #neveragainryanair | 1 |
Pegasus Airlines | With this barbaric mindset behind this airline, don't expect any justice. Like most airlines, they are unresponsive and low-quality. You won't receive any compensation for the 5-hour delay, and they don't even follow international regulations. | 1 |
Grupo AirFrance-KLM | With this being my first transatlantic flight from New York JFK to Berlin via Paris, I was quite pleased with the Air France service. The meal served was quite tasty, and the cabin crew made sure to serve and clean up in a timely manner. The breakfast served on the JFK-CDG leg was also tasty, but the chocolate croissant served on CDG-TXL was better. Both flights were operating on time, with clean aircraft. Because I am 6'4" (195 cm) my knees hit the seat in front of me on the transatlantic flight, which made it uncomfortable and difficult to sleep. However when I wasn't reclining, the seat was very comfortable. On that same flight, the in-flight entertainment system (IFE) stopped working about halfway through. The cabin crew did its best to get it working again, but could only get about half the seats working again. This wasn't too terrible, though, as it was a night flight and most of the passengers slept instead of using the IFE. While the IFE was working, the selection of movies was great. All in all I had a great experience, and would recommend this flight. | 9 |
EasyJet | With this new hand luggage policy for us to take on a normal size hand luggage and one hold luggage each we will have to pay an outrageous £300 on top of our flight cost. NEVER AGAIN will I fly with this airline. | 1 |
Ryanair | With vulnerabilities been such a high profile issue these days for all companies, its shocking to know that if you want to discuss a disability issue regarding access with the airline, on a specified line of service you are on hold on a call for over 1 hour and 10 minutes and counting!! You need to get more customer services advisors to be able to handle such calls!!!!! | 1 |
EasyJet | With what is happening at the moment i wished to cancel our 4 day break to Valencia, did not fancy being stuck at a airport, even though is 28 days away have a uneasy feeling. Was told by Raeesa that the £120 deposit would not be refunded as Easy jet have specific rules regarding cancellations. Sad that they have to now resort to stealing money from Pensioners. | 1 |
Ryanair | Withholding refunds from 6 flights due to cancelled Covid 19 flights. It's been months and they don't respond, they don't pay back your money despite offering refunds | 1 |
Grupo IAG | Within 24 hrs of making a flight booking I had to cancel but 12 days later still not received a refund. I called them only to be told that it takes 10 working days for their refunds to arrive. I cannot understand how in 2024 it takes their systems that long to pay out refunds. Also, their website is very bad with many 404 error pages. Also, they do not give any details of cancellation rights on their booking pages at all. | 1 |
Jet2.com | Within a few minutes everything went smoothly and on time. Boarding at Arrecife was much improved with far less queueing ad waiting. | 5 |
EasyJet | Within less than 20 minutes, I managed to change a flight within a booking. It was easy to chat, and it cost nothing. | 5 |
EasyJet | Within the last 2 months I have travelled with Easyjet 6 times all Glasgow to Bristol return. Flights were always on time onboard staff friendly and not over pushy with onboard sales. Overall a very pleasant experience. | 10 |
Ryanair | Within the last 24 hours I have had 2 future flight schedules completely changed by Ryanair so that now they are no good for my plans. In both cases they are apparently 'sorry for any inconvenience caused' - absolute joke, I'm disgusted... | 1 |
Turkish Airlines | Without a doubt the most incompetent airline and customer service department we've ever had the (unfortunate) opportunity to deal with.We've had to call you 8 times in three days. Two cancelled flights without explanation. Cancellation of baby bassinets for twins aged 7 months on a 12 hour flight. "Bugs in your system." A promise to get a call back in 2 hours. Those two hours turned to 24 hours turned to 36 hours before we had to call back ourselves.Now suddenly a new text message about our re-booked flight being cancelled. The customer service agent can't see any changes in HER system (how many systems do you guys have?!) Solution: "Call us back in a week to hear if your flight is still available".Are you for for real? You'll happily sell tickets to customers but you will cancel flights without explanation and cancel baby bassinets without any option to check up on the availability of new baby seats without purchasing a new and non-refundable ticket first. You'll send emails in Turkish and text messages in English about cancelled flights that may not be cancelled at all.And to top it all of: An absolute joke of a customer service department with only three standard responses in their vocabulary:"No, we can't send confirmations. It's not possible in our system.""No, we don't have a manager. And if we had he wouldn't answer phone calls.""No, we can't call you back. Thats not possible."This is not customer service. This is customer disservice. This is not an airline. This is a joke. | 1 |
Ryanair | Without a doubt the worse flight experience you will ever have. They use every trick in the book to extort cash. Beware we paid £259 for our flights, a few weeks later they dropped to £70!!! Penalised for booking early. The seats are the most uncomfortable and cramped in the industry. A budget airline in every respect except for pricing. | 1 |
Ryanair | Without a doubt the worst airline I've ever used. Staff, terrible. Seats, terrible. Customer service, terrible… I could go on. There's a reason that it's cheaper to fly to Majorca than it is for a return to Glasgow on the bus. Social media team is also extremely unprofessional which reflects the amateur appearance of this company. | 1 |
Ryanair | Without a doubt the worst airline in the world. If there were a zero stars option I would be clicking it. Greedy thieves who do not even offer a voucher option so that the money still stays with them but still provide some level of customer service. Instead, zero effort to treat customers in any decent manner by saying "we don't care that it was literally physically impossible for you to get to a flight due to unforeseen pandemic situation, we are keeping your money and refusing to give you any options at all". Disgusting way to treat customers and I will NEVER EVER EVER choose to fly with Ryanair ever again. I would rather pay 4 times the price to fly with another airline than ever give you a single dime ever again. Enjoy the £250, hope it was worth the £1000s you have now lost in repeat business through your revolting treatment of customers. I hope everyone else boycotts you too and remains loyal to those businesses that actually stood by their customers as much as they could despite this difficult time. | 1 |
Grupo IAG | Without a doubt the worst airline there is. Shocking on every single way. I said I wouldNever fly with them again after my 1st experience 5 years ago but I needed toTravel to Belfast and they were the only airline that flew from my local airport. I wish I had stayed at home…. Has been a nightmare from start to finish…. And try to contact anyone and they ignore you…. Truly awful company…. If you are considering using… do yourself and don't…. | 1 |
Pegasus Airlines | Without a doubt the worst airline to EVER exist. Had a connecting flight from Istanbul to London. Everyone was at the gate ready to board the plane (which was already delayed), when we were told all pegasus flights were cancelled. The staff were really arrogant and rude, did not want to explain the situation and were not sympathetic at all. 30 flights were cancelled in total, which caused a complete disaster in the airport, but pegasus refused to explain the situation or resolve it. After many hours of waiting, everyone was given another flight to take on the same day, which was also cancelled. By the time pegausus decided to provide everyone with hotels, it was already 3-4AM and pointless to bother. Airport had pegasus customer lying around like it was a homeless shelter overnight due to the incompetence of the airline. Will NEVER go again. | 1 |
Ryanair | Without a doubt the worst company in the world. | 1 |
Pegasus Airlines | Without a doubt the worst ever airline. easyJet used to fly this destination. Since they handed the monopoly to this joke of a company the service had gone downhill. Turks say it's like a intercity bus service with airplanes. If you can avoid them do so. Their customer service is non existing. | 1 |
Ryanair | Without a doubt the worst soulless ruthless un communitive company on the planet !!.AVOID AVOID AVOID AT ALL COSTS ! Zero customer service to speak with only " live chat which took 40 minutes in line ?! .Due to major illness and surgery recently told a week after booking ! Still 5 full calendar weeks until flight and told " no refund of any descripture can be given ?!!!.Even neurology and the spinal team have spoken out and said this is disgusting ! These people should not be allowed to operate ! .It's no surprise people are fighting on there flights ! The lucky ones who made it , or unlucky ?!! Absolutely unbelievable after documents submitted ect . | 1 |
Iberia | Without a doubt, this has been the worst flight experience I have ever had. On April 5th, my wife and I traveled from Mexico City to Madrid (Flight IB 6402). Upon arriving at Barajas Airport, we proceeded to the baggage claim area, and after waiting for approximately an hour and a half, we went to the Iberia counter to file a complaint. The airline provided us with a receipt that had no logo or much information that could identify them. It should be noted that none of the passengers on this flight received their luggage, so the airline should easily identify what happened. The luggage was finally delivered on the eve of our departure to Rome, which means that we spent our entire stay in Madrid without our luggage. Upon my return to Mexico City, I initiated the process of filing a complaint regarding the inconveniences caused by this airline, and initially, Iberia showed a willingness to provide a refund. They requested my bank account information and copies of the expenses incurred. However, after I sent them all the required information, they stopped responding to my emails, and my calls went unanswered. | 1 |
Grupo IAG | Without a shadow of a doubt the worst airline in the world. They cancelled my flight to Malaga to watch my daughter compete in the world triathlon champs. They offered a flight via Madrid that would take 13 hours and left too late to see the race. Applied for compensation to get a tough luck guv, anything to do with weather equals no refund. Clearly a standard nothing to do with us guv and don't even try speak to a person! Nope they say too busy and cut you off. EasyJet managed to get away on time! I will never ever fly BA again. Shameful company with zero integrity. The huge number of 1 star reviews tells its own story. Oh and I had a business class flight to Buenos Aires booked in February which I've just cancelled. | 1 |
Lufthansa | Without a shadow of a doubt, Lufthansa is the worst airline in the world. I have never experienced a ruder and less helpful customer service team. They cancelled my flight and refuse to communicate with me in relation to a refund and compensation. Every time you speak to an agent they tell you something different. | 1 |
Turkish Airlines | Without a shadow of a doubt, Turkish Airlines has the worst customer service! I am trying to email them for 3 weeks and nobody is able to come up with an appropriate solution.I was informed by colleague X at the Amsterdam Schiphol airport on the 1st of June that it is mandatory to take a PCR test in order to fly to Tanzania.However, I am fully vaccinated.... So I went downstairs to get myself tested and I had to pay 239€. The test result took an hour to arrive (which was fine as it perfectly stated so). So I went upstairs again to the Turkish Airlines checkin counter. I spoke to colleague Y, she told me that I did not need a PCR test as I am fully vaccinated.... so she checked-in my luggage and I was allowed to go through passport control.I have been informed incorrectly by a staff member and had to pay 239€. Now, your customer service is telling me that they cannot provide any refund nor a proper solution. If Turkish Airlines is meant to be a professional organisation, then you are lacking professionalism and proper customer SERVICE | 1 |
EasyJet | Without an escalation path I am at a loss. I have been without my money now for nearly 3 months due to a double charing of my luggage. | 1 |
Ryanair | Without any doubt Ryanair are by far the worst company we have dealt with through this pandemic. Every other company have done all they can to help by issuing refunds or amending bookings. As we have already had two other holidays cancelled we asked Ryanair for a refund when they cancelled this flight. They have done everything they can along with Loveholidays to make the whole process as difficult as possible to obtain a refund. I would not use either ever again. | 1 |
Grupo AirFrance-KLM | Without any explanation given by the ground staff the passengers had to wait one hour before they could embark. But once on board some of them were rudely asked to place their hand luggage in the hold as there was no room for it on board. 
Surprisingly, when we landed to Tbilisi I discovered that there were empty spaces in the luggage compartments - it’s just that the crew decided to shut them quickly even before all passengers embarked. So, we had 30 minutes delay again.
 The dinner was a joke. A tiny sandwich and a cracker for a 4:30 flight.
 My neighbors wanted to have an extra bottle of wine. But the attendant responded that they already had three of them and that enough is enough!
 And as Air France is still using their old A-320, no inflight entertainment! | 2 |
SAS | Without any obvious reason, the flight was delayed. Even if there was any good reason for the delay there was no effort at all to catch-up for the lost time as other airlines- even the low-cost ones would do.I was desperate to catch my next flight from Oslo and everyone was just taking their time.When I asked the cabin crew for a very small help- to give me priority when disembarking so that I have a chance to catch my next flight they totally ignored me. | 1 |
SAS | Without doubt one of the worst airlines in Europe. 3 times in 2 weeks the airline cancelled my flight within 2 hours of departure. Once having just received boarding passes others as I am standing to check in. You will get a text saying sorry cancelled and no information. But don’t worry you will be rerouted for 3-4 times the travel time with the reason given “technical faultâ€. In reality the flight is not full and SAS are more than willing to treat passengers poorly and leave you in total ambiguity. Avoid this airline at all costs, it’s better to walk. | 1 |
Jet2.com | Without doubt the best of the low-cost airlines in the UK. The staff are friendlier, the aircraft cleaner, the inclusion of a 10Kg cabin bag infinitely more sensible than the offer from the others, and generally a much nice place to be. Somehow the boarding experience seems less frantic too. Food and drink is pretty much on a par with the others, but at least they are not trying to ram scratch cards down your throat! | 5 |
Jet2.com | Without doubt the best short haul flight operator. Always excellent customer service, slick check in, spotless planes and great staff. | 5 |
Grupo IAG | Without doubt the most frustrating and poorly performing website I've been using. Incredibly difficult to make Avios bookings, and now often hard to make a normal booking (system times out, crashes or whatever often giving a message to ask you to try later). Even checking in on the App now often doesn't work properly either. Sort it out BA, this is getting ridiculous! | 1 |
EasyJet | Without doubt the most frustrating company to deal with when you have a problem, customer service is not a consideration for this business. It is impossible to get to talk to an alive human to pose questions and if you go through the email customer services route you get a bulk standard reply, which initially pointed me towards a chat line via text, which in the end referred me back to the customer services email, who then sent me the same bulk standard reply and did not answer my questions raised. All I have been asking ' wanting was to have a golf bag refunded as I changed my flight ' holiday plans to another destination from a golfing holiday to a family holiday I.e. golf clubs not now required. I was unable to remove the clubs and replace with a suitcase, so this was added to another booking instead. I find it ludicrous that easyjet are still going to charge me for this when I will not be taking my golf bag, surely this is not right? Also when rebooking my flight I inadvertently put the wrong departure date and realised when I had booked and printed it off, I immediately went back in and changed the departure by one day to the correct day and was then charged another £25 for this change, again ludicrous! This business does not look after its loyal and frequent customers and I will look at alternative companies going forward. I hear Wiz Air are the new upcoming one to watch, let's hope they are kinder to their customers than easyjet. | 1 |
Ryanair | Without doubt the world's worst airline. Deliberate random seating (to try to force you to pay for seats), check in not open until 2 hours beforehand for international flights (rather than the 3 that all other airlines operate), incompetent aircrew who permit drinking of own alcohol on board and tolerate drunkenness (despite it being illegal on both counts). Avoid if you possibly can. Why the owner doesn't seem to care about his airline's reputation is staggering | 1 |
Ryanair | Without doubt the worlds worst airline. Awful, dirty cramped aircraft, staff that are told to sell sell sell and a company which will do literally anything for a profit. They'd even let you on board without a passport if you paid then 2 cents. Book with Ryanair and you are asking for trouble. Avoid at all costs. I've seen people lose less money in Vegas. 0/100 is my rating. | 1 |
Ryanair | Without doubt the worst UK airline to travel with. Flew out of Birmingham an airport which offered an equally poor experience although building works are still ongoing.Firstly,I get stripping prices back and then charging for appropriate luggage.Everything from being constantly offered various upsells prior to check in and wanting to actually charge you for checking in early ( thought early check in would benefit all parties) was difficult .Give people the option just to check in and stop pushing ups we lls into people's faces.Staff at the airport and cabin crew primarily very young ( I guess another cost cut) Airport staff unprofessional and more interested in personal life than customer service and same with flight crew ( headed up by a 20 year old .. this became aware as they sat in staff seats loudly chatting about the upcoming 21st birthday arrangements and I was in row 6! )Unfortunately you don't always have the option of dodging flying with Ryanair but if I could I would, always! )Company should think about adding a bit of value to their brand, it has such a small amount of positivity amongst it's customers | 1 |
Ryanair | Without doubt the worst airline flying, care for nothing just about trying to squeeze every last penny they can from you total scammers avoid avoid | 1 |
Ryanair | Without doubt the worst airline on the planet. Delays, poor service, overpriced, cheap planes. Wouldn't fly with them again even if I was fleeing a war zone | 1 |
Ryanair | Without doubt the worst airline you will fly with.Do yourself a favour and book with someone else.It will be cheaper in the long run.Only one star as none is not an option | 1 |
EasyJet | Without even mentioning the truly absurd and grossly greedy charges for EVERY detail of your flight.I was assured the 'app' would inform me of boarding times so I sat in the red lion at Gatwick spannering down a few guineas only to find out that the app hadn't updated and the gates fory flight had both boarded and closed. Without so much a s a whistle. The next available flight being £140 extra and 10 hours later. Easy jet, you are a dog shit organisation whose primary concern is squeezing people for every penny you can. The CEO needs to flush himself down the toilet. Bloody disgusting! | 1 |
EasyJet | Without exaggeration, the worst website I have ever encountered. Over a period of several months, the site freezes when searching, booking, managing a booking and checking in. The company want customers to check in and print off a boarding pass, very difficult when it does not even provide a basic website to do so. | 1 |
Ryanair | Without question the worst airline I've ever dealt with . | 1 |
Wizz Air | Without question the worst company I've ever had the misfortune of dealing with.The pathetic excuse for customer support they do have will happily lie to you and intentionally misinform you.After overbooking a flight so that myself and other paying customers were unable to board despite being hours early for the flight they are still dragging out the process of paying compensation.My assumption is this is how they worm their way out of paying because most people get sick of chasing them and give up.What you're saving in discounted flight tickets you're paying in wasted time.Never, ever use this airline. | 1 |
Grupo AirFrance-KLM | Without speaking to us the flight attendant at Marco Polo Venice airport waved her finger at our bags and bobbed her head up and down at us as a gesture that she thinks our bags were overweight. She should have spoken to us. We found these gestures extremely aggressive and rude. This was a ground attendant. Not an inflight attendant. | 1 |
Wizz Air | Wizz Air - decided to fly without passengers! They didn't give us an option to change our flight for free during this pandemic time! Do you know that under European law, you should give us money back. I will make all the complaints that are necessary! Very abusive behavior. | 1 |
Wizz Air | Wizz Air allocated seats. Booked a three adults and two infants flight and we're all sitting apart. Complete lack of customer care. | 1 |
Wizz Air | Wizz Air are terrible. They charged me and my friend an extra fee for checking in at the airport, even though we could not check in online due to their faulty system. We have screenshots to prove that we tried multiple times, but we got an error message every time. At the airport, they did not listen to our explanation and told us to contact the customer service. They were rude and indifferent to our situation and to many other customers who had the same problem. They just wanted to rip us off.We ended up paying £84.94 for something that should have been free. We are very angry and unhappy with this airline. They ruined our trip and wasted our money. We have asked for a refund, but we have not received any response yet. We do not recommend this airline to anyone. Stay away from them!If you look through the reviews, you'll see that this is not an isolated incident at all. It's documented in a number of UK newspapers, but Wizz Air do not care. They have a history of poor customer service and shady practices. They are a disgrace to the aviation industry and they should be held accountable for their actions. | 1 |
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