Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Wizz Air | Wizz Air canceled my flight and their system to choose a new flight didn't work. When I reached out, they asked me to call their call center, which doesn't accept calls from my country. Despite multiple claims, I received no help. I strongly advise against using this airline | 1 |
Wizz Air | Wizz Air canceled my flight few hours before departure, leaving me without alternative options, without customer support as they can not be reached through any channels. On top of that I had to purchase ticket 3 times more expensive to get to my destination and wait 30 days for a refund. They are a nightmare company. Stay away! | 1 |
Wizz Air | Wizz Air canceled my flight from Rome to Kuwait (W46183) and provided no flight cancellation email to me (despite what they claim). I ended up paying hundreds of Euros for an additional night in a hotel and a new, more expensive, flight with a different airline. They are scammers, comfortable lying on the phone and hanging up on you. | 1 |
Wizz Air | Wizz Air cancelled my flight and offered an alternative with a different arrival airport and departure date. As a result, I had to cancel my Airbnb and the planned meeting with my family. I did not receive any refund for the flight or compensation for the inconvenience caused. | 1 |
Wizz Air | Wizz Air cancelled my flight, and getting a refund was an unnecessarily difficult process. There was no clear way to request it, and their virtual assistant only provided automated responses that didn't help.Trying to speak to a live agent was even worse. Instead of placing you in a queue, the system forces you to keep clicking "try again" until an agent becomes available, wasting time and testing your patience. When I finally got through, the agent disconnected the chat before I could respond, forcing me to start over.After a long and frustrating process, I eventually managed to request the refund, but they wouldn't even send a confirmation. Their customer support seems designed to discourage people from following through. I wouldn't book with Wizz Air again. | 1 |
Wizz Air | Wizz Air cancelled our flight. I have been trying for 2 weeks to get a refund. Each time I go into the App it asks me to start the refund process. It tells me each time that my refund has been successful and to come back in 72 hours to check my Wizz Air account. Nothing. I haven't been able to access LiveChat as it is always busy - "please wait". There is a call centre but they charge £1.45/min. What are the chances that wait will be short? | 1 |
Wizz Air | Wizz Air cancelled our flights 3 hours before our flight - no reason provided - left us stranded in London without any support, guidance, vouchers. Nothing except the ability to rebook on the next available flight 2 days later (from a different London airport). We covered all costs ourselves - hotel, taxis etc. We are now more than six months later and Wizz Air have not responded to any of my multiple emails or claims - NO reimbursement provided and no compensation which is in fact legally owed under EU law. Avoid Wizz air at all costs. Also, how are the appropriate bodies still allowing them to operate as an airline? Bizarre - they are absolutely shocking. | 1 |
Wizz Air | Wizz Air cancelled the flight i booked, causing me approximately 1000 euro in additional expenses to book alternative flight. Initially I was offered around 30% refund. After i received 271.61 out of 405.32 euro paid under excuse that the luggage is not refundable. No matter that i explained numerous times that the company itself cancelled the flight, and that the service I paid for, to fly my luggage from A to B wasn't delivered, Nothing helped. Just got idiotic AI reply from their support. Every time you fly with these guys to save money, you end up paying twice more. Not again. | 1 |
Wizz Air | Wizz Air changed both my destination and return trip a couple of weeks before my flight and I could not change my vacation plans. I arrived very late and had to pay a night in an hotel before renting a car the next day. They sent me on a return flight incredibly early in the morning. Never again Wizz Air for me. | 1 |
Wizz Air | Wizz Air charged me for my flight, then canceled the flight in 2020 and never refunded the payment. When I am contacting Costumer Service I am getting the notification that my emails are not received as their inbox is full. Previously they were replying saying that the matter was still with Finance (for months). When calling, they are saying they can't find the booking in the system! I am starting to lose hope that I will ever get refunded. Extremely disappointed. | 1 |
Wizz Air | Wizz Air charged me twice for my flight because of an error on their website. It happened in December 2019. It is now September 2020 and I still have not been issued with a refund. Wizz Air has already said twice that they issued me with a refund, but they never did. The worst customer service ever. Never flying with Wizz Air again. | 1 |
Wizz Air | Wizz Air completely ruined our trip to Rome in October, which was meant to be a special anniversary celebration for my wife and me. We were denied entry to our flight because I didn't check in early enough—an absolutely ridiculous policy that prioritizes profit over customer care. Even worse, it became clear they had oversold the flight, a disgusting and unethical practice that left us stranded.Their staff were unhelpful, dismissive, and showed no compassion for our situation. This was an incredibly important trip for us, and their incompetence and greed destroyed it.I am demanding further compensation for this appalling experience. Until Wizz Air changes its unethical practices, I will never fly with them again and will actively discourage others from doing so. Avoid this airline at all costs! | 1 |
Wizz Air | Wizz Air definitely deserves 1 star and it is because they fly on time and great service on board. BUT the luggage was not handled well and my suitcase was not complete when I got it back on the return journey. They ignore my 2 emails and it is not easy to get in touch with them. If you go through their website and try, their contact system does not work. You have to log in and then receive a code... And yes, that code never comes! And no, not in the spam filter either.Wizz Air, if you otherwise see your feedback here, I would like you to replace my suitcase. Thanks in advance.Flight confirmation code: OCCPFYFlight Number: W6 4571 | 1 |
Wizz Air | Wizz Air delayed my flight a couple of times and at the end to next day. They stated the reason: weather in destination country. But in fact my girlfriend lives there and she said it's ok, no storm ,no fog no nothing in destination.So time spent in the airport was from around 12:00 -22:30 until they managed to book accommodation and transport for us.It was a long and chaotic process because no one at the airport or wizz air knew nothing.Our flight was scheduled for next day at 10:10 but the transport they organised arrived at 5:45 so we was back in the airport at 06:15 and missed the breakfast in hotel.Only food expenses wizz air covered is €5 voucher at the airport. And well for €5 you can get coffee there which cost 4.95. Wizz air states that this is proportional to the time i have spent there.They also refused the compensations saying the weather was too bad to fly, but other flights landed okay + my family lives in the destiantion and said the weather was not badThe hotel they gave us was good thought that's why 2 stars. | 2 |
Wizz Air | Wizz Air for the second time disrupted my holiday. I booked a week holiday in advance (11 months) thinking it would be cheaper.3 months later I got an email saying that the time frame of the flight had changed, instead of a morning, it would be an afternoon flight. Six months after booking my holiday, I got a second email saying my flight had changed the day. My original booking was on 1/6/25 they changed it to 2/6/25 and the return on 8/6/25 (Wizz ) was changed to 9/6/25 Now, I have connection flights to London and from London with BA on 1/6.25.and the 9/6/25. I couldn't accept this change because it clashed with the other flights. I called Wizz Air and I asked if I could keep my original route. They say, NO. I asked what are my options, Wizz said Rebooking, cancellation or refund (only credits). Now I'm facing a big bill to change my flights with BA and I know for sure Wizz Air won't cover my losses or I have to cancel my entire holiday. Which is outrageous. I'm asking, How on earth this company is allowed to operate with no accountability for their actions??? Leaving people with hundreds of pounds out of their pockets. | 1 |
Wizz Air | Wizz Air forces its customers to check-in at the airport because of a not working app and a not working website and then charges them $59 to check-in at the airport. I booked a flight from Basel to Budapest leaving at 14:40 on December 26th, 2023. I tried to check-in on Wizz Air website from my phone at 9:00 the same day. It redirected me to a blank page the 3x I tried. Then I tried to check in at 11:45 on the Wizz Air app. The check-in was "closed" on the app. So my only option was to check-in at the airport. They charged me 49 CHF (~54€ ~$59) as fees to check-in at the airport. I showed the app and the website not working properly to the airport staff which didn't want to listen and wave the fees. I was not the only passenger in the queue for which one the app and website didn't work. They told me they had to check-in from a laptop because it was not working from their phone. On top of that the service is the worst I ever had to face and the staff is awful. The staff received me so badly, insinuating I was the problem not the app. | 1 |
Wizz Air | Wizz Air forcibly remove passenger from aircraft!!I was already on board, only to be removed from the aircraft, due to Wizz Air overselling tickets. Wizz Air staff threatened to call POLICE to remove me, in front of all passengers in 14th Dec 2024 W95327 flight from London Luton to Istanbul. I was promised 600 euros compensation in the airport, with written form and signatures. But that is a lie, Wizz Air only wants to pay 400 euros now.Appalling level of brutal customer treatment and dishonesty. | 1 |
Wizz Air | Wizz Air from Budapest to London. We recently had the worst experience flying with this airline. Firstly got to the airport and we only had hand luggage but needed to check in. Told that we needed to pay 25£ each just to check in. We then were told that we needed to pay £30 each way for our hand luggage. It's a normal hand luggage size and this is standard on most airlines, but we needed to pay the fee as it was about a cm too large. Madness. We were not told this in advance. I think they are a money grabbing airline that come across as reasonable at first glance but will take your money at any opportunity they can. Terrible. Wouldn't advise. | 2 |
Wizz Air | Wizz Air from Cologne to Skopje. After having entered all the personal data, filled in the credit-card payment information and confirmed the charge, they decided to increase my price by first 5% and then the second time around, they did the same again, after the payment was about to go through, they increased the price by 20%. I started booking a 190 Euro flight, and I ended up paying 230Euro for my flight. I would have never gone through with it, but my partner has already booked 1 minute ago, and for him it went through. Never book separately with your partner, as they will lock you in with one person and the other basically has to go up to 30% higher in price, and they only tell you that after the payment information has been input. | 1 |
Wizz Air | Wizz Air has to be the worst airline I've ever encountered. Reading other reviews, what happened to us has happened to scores of other travellers. We checked in on-line from our hotel the day before, having paid for cabin and check-in baggage. On arrival at Budapest airport we were told we didn't have a boarding pass and couldn't fly unless we paid an additional $140. I explained that we had already checked in with the boarding pass on our iPhones but they weren't interested. The desk where we had to front to get our boarding passes had 1 staff member and the wait meant that we very nearly missed our flight. The staff were chasing us after security to find the plane hundreds of metres away on the runway. Price gouging at its worst: never again with Wizz! | 1 |
Wizz Air | Wizz Air is a Hungarian airline, and Hungarian websites have some catching up to do in terms of navigability, functionality, etc. Wizz Air's website has a penchant for resetting certain selections unexpectedly. When my boarding pass emerged with the wrong flight time on it within minutes of booking it, it took an hour on the phone and 40 Euros to fix the problem. There was no opportunity for escalation or to avoid these charges to correct a problem caused by their website. Do yourself a favor and use another carrier. | 1 |
Wizz Air | Wizz Air is a cheap airline and like all cheap airlines they seem to pile on the money by charging for your seat after you have purchased a ticket. So the fee you see is just to get you through the door - any bag larger than a shoe box you pay for - check in at the airport £35 per person. Seats - The price you see is for a ticket. I am yet to find a way to book without being charged £20 on top for a seat. Regardless of whether I choose the seats or allow them to. If there is a way, it’s hidden or not obvious. Inflight - Usual small selection of expensive snacks - anything goes wrong expect to be quoted terms and conditions stating they can’t help and you should have known this. Refunds - if you actually manage to get one it is to a Wizz Air account to use with Wizz Air. So not actually a refund at all. It cost me €70+ euros for checking in 2 people at the airport which I was forced to do as their app is unreliable. It always seems to crash when trying to use it to check in so you need to check in from a computer. I was one of many dozen at the airport on both recent occasions when I travelled with the same issue and same huge additional bill to pay before we could travel. They don’t care, they say pay or don’t travel and lose all the money as our refund policy prevents you refunding under such circumstances unless you bay x 10 for a flexible refundable ticket. And then they only will refund to our Wizz Air account, which I am pretty sure is something you cannot enforce in the UK. | 3 |
Wizz Air | Wizz Air is a cheap way to travel. I had no cabin bag issues but others did. But to be fair to Wizz they stuck to their policy. I flew Luton to Gdansk return. On the outbound leg leg room was poor. On the return leg it was terrible. My knees were wedged into the seat back which was a plastic panel broken previously by wedged knees. Next time I'll pay for the upgrade which would still make the flight inexpensive. | 6 |
Wizz Air | Wizz Air is a disgrace of a company! Should be called RippOff UK and Poland Air ! They abuse and ripp.off disabled people! They have the worst customer service i ever seen in my life and the worst airplanes! Will stay away from them from now on! Shame on you WizzAir! | 1 |
Wizz Air | Wizz Air is a low cost airline. Nevertheless if you have a ticket for this flight it is a comment way of Wizz Air to wright to customer with extremely low price tickets that the flight is canceled but this is not true. It happens to me with the flight on the 19th of December from Larnaca to Dortmund. Wizz told me the flight is canceled and after several complains were not answered. In the same time they ask my partner to check in. All the email correspondence are with me. | 1 |
Wizz Air | Wizz Air is a nightmare!!!Yesterday I started a booking in the app with destination Salerno, until I finished the booking the app changed it to Naples… I noticed that after the payment and immediately tried to get some help from Wizz Air Customer Service, they were very rude and told me that's my problem and they will not change anything.Thank you for your help Wizz Air, I hope you will follow Blue Air! | 1 |
Wizz Air | Wizz Air is a stinking company that doesn't take any responsibility for flight cancellations, they let people wait for hours and days at the airport, then they cancel your flight for some reason, my worst experience flying with this shitt company . neither refunds you nor gives you any solution. | 1 |
Wizz Air | Wizz Air is always lowering the level for ultra low cost. It's unbelievably bad service.The last time we flew two weeks ago, they kept us for 3h on the plane before takeoff in extreme heat with a non-working air conditioning unit. The flight got canceled after they weren't able to fix the issue, but in the meantime, our baby was overheated, one lady got severe panick attack, another fainted and the whole crowd exploded. It was surreal. They didn't even paid the required delayed fee because that was due to 'external factors' which is absolute BS.They deserve to be sued for this entire disaster. | 1 |
Wizz Air | Wizz Air is an awful airline, only using it because the company has paid it. Currently sat in Varna waiting for another late flight with them. Seems to be the norm - I would rather go indirect than travel direct with this awful airline. Seats very uncomfortable (I have flown with them before). After 1 hour sat on plane waiting to take off from Luton it was a further 2 hours before any refreshments reached me, that was 3 hours after sitting on the plane. I would rate Ryanair better and that is saying something. This really is a awful budget airline. | 2 |
Wizz Air | Wizz Air is an awful company! I booked 2 tickets for 2 people from Luton to Satu Mare, the main reason being my cousin's wedding. Due to Covid-19 the wedding was cancelled so I wanted my money back or at least credit for future travel. First of all, they modified the return flight on 15.03 before knowing the wedding was cancelled. I accepted as they pressed me with emails every day to make a quick decision. After 1 week from conformation, the wedding was called off. I asked them for a refund but no chance. My partner, the second passenger was diagnosed with cancer recently. He is unable to travel in the near future. I could not be bothered to call them again, given the amount they charge for calls. No email address at all for correspondence! I filled a complain and got in touch with my card provider. Now I am waiting 14 days for Wizz Air to answer to my complain, otherwise the card provider will open a case for me. They are obscured people who try everything just to get money out of customers. Unfortunately they have monopoly in many European Eastern countries and especially in smaller towns airports. I wish I have accepted the refund when they modified the return flight. | 2 |
Wizz Air | Wizz Air is hands down the worst airline in all areas - customer service, in-flight experience, ground handling, ticketing and claims - it is the least family-friendly airline to travel with. Airline staff are inexperienced, and not interested in serving customers. The airline should be avoided at all costs on flights lasting longer than 1 hour - the seats are worse than those on a bus in Central America. Flights are frequently cancelled. | 1 |
Wizz Air | Wizz Air is like all budget airlines, they have rules which you need to follow, and if you do this you will be fine. We fly at least 8 times a year (16 flights) with them and have had good flights. When you are paying the equivalent of a 'bus fare' mile for mile what do you expect. Be careful and read the rules. | 8 |
Wizz Air | Wizz Air is not worth it at all. better to give more money for a big and expensive airline, even if you know what awaits you. when we were supposed to go to Paris, they protested in Paris and their flight was cancelled, while other airlines just moved their flights. They didn't answer the phone, and when they did, they gave us false information and seats on planes that didn't exist, flights were constantly changed so that in the end there would be nothing. As we managed to leave, but not via them, the return flight was via them, and that's where the problem with flight confirmation turned out to be. It had to be confirmed no later than 3 hours earlier, which we tried, however, their website did not work and we could not, and they charged us an additional 25 euros per person, it did not matter that it was not our fault and that we have proof that the website did not work. No one knows how to give information to whom to file a complaint and ask for a refund, but we were only told that if we don't pay, there are no tickets for us even if we bought them. to make matters worse, we were given a seat at the exit in case of danger, and we were traveling with a child under 16 who cannot sit there because it is not allowed, so a problem arose and we had to move and beg people to switch seats with us. All in all a very unpleasant experience, which cost the same as if we had gone with AirSerbia, only in a much ruder way. Skip it, it's not worth the hassle and the money. | 1 |
Wizz Air | Wizz Air is the biggest scam of an airline I have ever encountered.On 31/07/2023, a flight booked through Wizz Air from Milan - Jeddah (the first leg of my trip) was delayed by 1.5 hours, meaning that the 2.5 hour layover time in the airport was cut way too short, and after transferring airports, purchasing a transfer visa, collecting luggage and re-registering it, and going through security at the other end, the next leg of the flight was well and truly missed. It wasn't just myself in this situation - roughly 30 other travellers were affected by this delay.However, when booking with Wizz Air, I had not only paid for flight cancellation or delay protection, but also a 'self transfer guarantee', meaning that if one leg of the flight was delayed causing me to miss the next leg, then I had the option of either a refund for the first flight, a flight for the rest of there trip organised by the airline, or a flight back to my original destination. As soon as I knew I had to rebook, I tried to call the airline and AirHelp (the site for customer service I was directed to contact by their website) but had no-one pick up for 45 minutes. I then sent an email to AirHelp, but did not receive a reply for 18 hours. During this time, I was stranded alone in Jeddah airport with no other way of contacting the airline, and then had to fork out $2100 for another 2 flights to get me back to Perth, Australia. I instantly lodged a claim to have my flight reimbursed, thinking that as outlined and promised in the policy, I would get my money back. However Wizz refund me for the first leg of the flight, and refused to pay any more. I was left $1500 out of pocket for their mistake, plus the cost of airport food over the course of 24 hours that I had been stranded there - another cost that was promised to be reimbursed in the case of a flight delay. I have now been emailing and calling the company for an entire year, receiving slow, unhelpful replies, after submitting every peace of supporting documentation required to make my case, reciting their own policies back to them and being told I was correct, but they still could not process my request. I've still been neglected in terms of response, am now taking legal action.Never EVER book with this airline, you will get completely ripped off if absolutely anything goes wrong. | 1 |
Wizz Air | Wizz Air is the most hellish experience I have ever had. They cancelled my flight the moment I showed up at the airport after having to walk an hour to get there. I had payed for insurance against that but all they offered was 1 night in a hotel and a refund despite me reiterating i had to get a flight home the same day as i had another one early next morning so i could not do that. The staff were rude and disinterested and originally sent me to the Ryanair desk at the other end of the airport saying they would help me. The Ryanair staff frustratedly told me and everyone else they had sent there it had nothing to do with them. I think it is outrageous a company can get away with blatantly not offering the service they advertise. | 1 |
Wizz Air | Wizz Air is the only airline that operates direct flights between Sofia and Geneva. I pre-booked a seat in Row 2. For the first time ever, I saw a Wizz Air priority check in desk, so I skipped the line. I also had priority boarding included in my fare. There is a fast track at Geneva airport which costs 8 CHF per person (around 6.5€), but as there are no long lines at the airport, is not worth it to purchase it. I was one of the first to board the plane. There was no one sitting next to me, so it was like an Intra - European business class seat. We took off on time. I bought some food on board, as there was no food included in the fare. Landed in Sofia on time. The only problem was that Wizz Air lands in the old terminal at Sofia Airport. I do recommend the airline. | 8 |
Wizz Air | Wizz Air is the worst European company. I have flown with Wizz Air several times, regrettably. Every single time the flight gets delayed. Often it is cancelled last minute. On one occasion, the flight got cancelled as I was boarding and was on the stairs to get in. Contacting customer service by phone call costs you more than the ticket. Baggage drop off takes from one to two hours. Seats are uncomfortable and small. | 1 |
Wizz Air | Wizz Air is the worst airline I have experienced, both flights from London to Warsaw including the return were delayed by over 1 hour. They didn't let us know until we were on the plane, and on the way back they only let us know after we had sat in an unventilated bus on the runway for 15 minutes. We were then instructed to leave the bus and head back to our gate. The cleaning standards and baggage allowance is lower than any other budget airline. I would never recommend flying with them. | 1 |
Wizz Air | Wizz Air is the worst airline in the area. The plane was supposed to depart at 9:15 pm on 16 August. It was delayed and no one provided any further information. Later it was announced to depart at 2:55 am on 17th August, with over 5 hours of wait at the airport, then they told passengers that now the flight will be at 7:45 am. No hotel was given to sleep, no refreshments, no food, no information if passengers should go home or stay at the airport. There are many cancellations and delays if you see them by the airline. This airline should not be operating at all. Should be shut down. | 1 |
Wizz Air | Wizz Air is the worst airline. We have had our flights changed 4 times prior to our trip. After our trip, they changed our flight again and left us stranded in the airport for another 4 days. Do not use this company. | 1 |
Wizz Air | Wizz Air is truly a terrible airline with awful/non existent customer service. We had booked a flight for my mum's birthday, only for it to be delayed for 5 hours (with minimal communication) and then cancelled last minute and all that was offered was a voucher. Hotel was offered but difficult to access through the portal, and all staff were unfriendly and unhelpful giving unclear, and often contradicting instructions. Not very optimistic about this, and would not book again. If you value professionalism, punctuality and your sanity opt for another budget airline. | 1 |
Wizz Air | Wizz Air ist ein absoluter Witz!Lassen mich mit einem gültigen Reisepass nicht ins Flugzeug, da dieser im Zielland eine längere Gültigkeit bräuchte, und ich dann zurück geschickt werden würde.Erstens ist das nicht ihr Problem.Zweitens trifft dieser Umstand auf mich nicht zu.Denn ich hatte alle Papiere für eine Einreise dabei. Habe am Flughafen noch zusätzlich bei der Bundespolizei einen Reiseausweis als Passersatz erstellen lassen. Die Polizei sagte, dass es damit keine Probleme geben wird. Hat allerdings selbst bei der Wizz Air Rücksprache gehalten.Daraufhin haben die der Polizei gesagt, dass sie dieses Dokument nicht anerkennen und mich nicht mitnehmen werden.Da ich bei der Buchung und dem Online Check in bereits die Gültigkeit meines Reisepasses angegeben hatte, hätte ich spätestens an dieser Stelle eine Meldung bekommen müssen.Das Geld möchte diese Witz Airline von mir aber haben, obwohl sie wussten, dass sie meine Beförderung am Flughafen ablehnen werden.Ich persönlich werte das als Betrug.Und zu der Kundenhotline ist nur eines zu sagen, spart euch die Zeit dort anzurufen.Die sind nur zum abwimmeln der Kunden da und legen zwischendurch einfach auf!Finger weg von Wizz Air.Kann mir auch nicht vorstellen, dass so eine Airline seine Flugzeuge entsprechend wartet und instand hält.Wizz Air is an absolute joke!They won't let me on the plane with a valid passport because it would need a longer validity in the destination country and I would be sent back.Firstly, that's not their problem.Secondly, this does not apply to me.I had all the papers I needed to enter the country. At the airport, I also had a travel document issued by the federal police as a passport replacement. The police said that there would be no problems with this. However, I consulted Wizz Air myself.They then told the police that they would not recognise this document and would not take me with them.As I had already indicated the validity of my passport when booking and checking in online, I should have been notified at this point at the latest.But this joke airline wants the money from me, even though they knew that they would refuse to carry me at the airport.I personally consider this to be fraud.And there is only one thing to say about the customer hotline, save your time calling them.They are only there to get rid of customers and hang up in between!Hands off Wizz Air.I can't imagine that such an airline maintains and repairs its aircraft properly.Translated with DeepL.com (free version) | 1 |
Wizz Air | Wizz Air just rescheduled my flight without asking me before hands, which alternative flight I would like to take.Now I'm trying to contact them but it is impossible.That's not how you treat your customers. | 2 |
Wizz Air | Wizz Air just stole 499€ from me!!After cancelling my "All You Can Fly" program they refused to send me my money back and on the website it wrote only "Cancellation Pending". Now the "Cancellation Pending" is removed and no sign of the money. When contacted the customer service they told me the responsible department was dealing with it.Scammers!! | 1 |
Wizz Air | Wizz Air kept pushing us to check in online. So we did. At the airport in Larnaca, 60 minutes before departure we were refused bag drop and forced to delay our return trip by two days. No caring, no "what you can do next", no nothing. Our last time with Wizz Air. | 1 |
Wizz Air | Wizz Air kept the charge for luggage I didn't actually use, payment for a specific seat but then changed aircraft and after three days of my relentlessly trying to check-in both online and on the Wizz Air app I arrive at Gatwick Airport South at 01:00am for a 5:35am flight to no try and check in to no staff or self checkin kiosk and consequently had to wait until just before 4am for one person to eventual arrive and then charge me further to check-in even after explaining and then sending screenshot evidence attachments and also the receipt. Wizz Air unlawfully charged me and refused my refund claim request also even due to their having both system error, website issues and Wizz Air app technical issues today they have the audacity to send an email update stating that their system is working again for people to use and book further flights. I have never flown with Wizz Air and had taken a wellness trip via holiday prior to my having major surgery so booked via agency Loveholidays to stay in a wellness hotel in Marrakech and have never been been more stressed or treated so unfairly and disrespectfully than I have with Wizz Air and this has been my first and ONLY time ever flying with them. What a great first impression you left. I am disgusted disappointed and extremely let down ... so to now receive today's celebratory email update saying your system is working now is ignorant distasteful and a sacrilege. | 1 |
Wizz Air | Wizz Air lost my luggage on the 31st August from Barcelona to Katowice. No one called me to update me about the status. 2.5 weeks later I received a piece of luggage to my home address and this is not my luggage! There is no way to contact them, no one is picking up the phone and no one is responding to emails. I will avoid them at all costs! | 1 |
Wizz Air | Wizz Air made me miss my flight. I bought a ticket from Luton to Gibraltar for July 5th 2021. When I arrived at the check-in, their staff told me that I needed a COVID test before arrival in Gibraltar. I questioned this as I understood that testing was only required on arrival. She said that those were her instructions and suggested that the rules may have been changed in the past day or two. She was wrong and I was right. But the consequence was a missed flight and the cost of a train fare to a different airport, new ticket, overnight stay in an hotel and half a day of missed work. Wizz Air have declined to give me either compensation or a refund. | 1 |
Wizz Air | Wizz Air never seems to stop surprising with its tendency of maximising their profit and reducing their service quality at the same time. This time we flew from Luton to Sofia and back. And despite doing everything in the same way as before each time I failed to have all my family sitting together when opting for the automatically allocated seats. And I’m not talking about being split by isle or next row but 5-6 rows apart. So now the only way to have all of us sit together is by paying a premium of 17 Euros per person each way which adds nearly 140€ to our already high fares (half term craze)! I could be listing all minor issues with Wizzair for hours but another major one is the ridiculously low luggage allowance they call “free on-board baggage†which really only allows you to have a small backpack or ladies purse. The only way around it is guess what (?) paying around £50 extra to have a 20kg checked-in bag or purchase priority service which then gives you the same allowance you’d get with every other airline in the world. Finally just to show how bad their service is, when we were being transferred back to Sofia airport and been asked which terminal we’d be flying from, there was no way of getting this information from neither the Wizzair emails, their ticket or even their website. Instead we had to google it and verify from a 3rd party website which is just a joke! Anyway, enough to say that if we had any choice we’d never fly with Wizz. | 2 |
Wizz Air | Wizz Air overbooked the flight by 5 people. For of which couldn't board, me included. Then they forgot about our group at the airport. A woman in our little group of four hat a nervous breakdown and needed to be calmed down by the other passengers. 2h of discussions with the clerk: They can't provide any flight to Poland for the next week. They aren't responsible for the flight I missed from Warsaw to Vienna afterwards. They will only provide a hotel for one night if you take the flight they offer. Which they can't offer. So I had to pay my hotel myself. Had to book a flight myself. All the costs for transportation myself. Food myself. They ignore passenger laws, I filed two tickets with them by now. It's been 1 1/2 months and I haven't even seen the mandatory 250 EUR compensation they are legally required to pay and which they let us fill out a form for at the airport. Let alone all the costs for the flight itself. The clerk at the check-in said, they had multiple of those cases in the past week alone all from Wizz Air overbooking their flights. Wizz Air after 6 emails still even denies paying me back the cost for the ticket for the flight they denied me boarding to due to them overbooking it. | 1 |
Wizz Air | Wizz Air regulators are thieves and manipulative in such a way that you lose money. For example, you will not get your money back in any form. The refund thing is a lie. You will not receive the money. Refund means to give your money back to the bank account, not in the form of a credit to the Wizz Air account, as it is not a bank to give credit to me. DO NOT USE WIZZ AIR. It is the cheating and thieving company. The cancellation fees are high that you will lose money if you wanna cancel the flight. Or you are discouraged to cancel the flight because of these high fees. I repeat my self: there is no such a real refund of your money. Once you start with them you will lose like me. Some may say that these are the regulations. Accept or not. Than what about all people that we're lied and stolen through by Wizz Air through these regulations of hundred of thousands of dollars each victim???? | 1 |
Wizz Air | Wizz Air seems very cheap at first but there are so many additional costs. At least, I should get a service for what I pay. I purchased priority boarding. Priority boarding allows to enter first without waiting but they were so bad at managing it so it was all mess. People who didn't purchase priority were trying to pass before me and nobody from Wizzair said anything looking at it. It's not even economic airline, not like Ryanair or easyJet. Seat is extremely uncomfortable as well. | 2 |
Wizz Air | Wizz Air should be avoided at all costs. Despite being marketed as a low-cost company, it is far from it. While they may offer some tickets at a lower price during the off-season, additional costs quickly add up. Seat selection incurs extra charges, even for standard seats, and luggage fees surpass those of other airlines. The fitting box at the airport for luggage dimensions is smaller than advertised, leading to exorbitant fees of around £60 for slightly larger bags.There is little that is cost-effective about this airline, except perhaps the service, which leaves much to be desired. The planes are cramped, and the seating is so small that passengers cannot avoid rubbing knees with the seat in front. Furthermore, the ground staff is consistently rude, treating passengers with a lack of courtesy akin to herding cattle.Given the choice, I would opt for a different airline on my usual route. Wizz Air falls short of expectations, earning a negative rating of minus 5 stars from me. I strongly advise against choosing them to avoid inevitable disappointment. | 1 |
Wizz Air | Wizz Air stopped flying to and from Israel when a war started on October 7. They sent us a refund of $100 when the full cost was $500 for the 2 tickets. When we contacted them, they claimed that we cancelled the flight. I explained that we didn't and still want to go when flights are available. At that point they said the decision is final and stopped responding to email. Their phone support is useless and just refer you the online form. | 1 |
Wizz Air | Wizz Air treat their customers as a nothing more than somebody to extract more money from. Not big bucks, just a nickel and dime for everything. Its actually more irritating than it is expensive. We were flying from Katowice, Poland to Frankfurt Hahn, Germany in July. But we are a family of 4, so the nickels and dimes add up. Wizz Air "closed" their online check-in 3 hours before the flight. Then they made us pay US$10 per person to print a boarding pass. We are a family of 4, so US$40. It was just such an amateur attempt at extracting small money. But, they were very successful at extracting the money, because you're not getting on the plane without paying. We were 4 of about 15 people on the flight in the same boat. I lived in eastern Europe in the 90's and Wizz Air is still in that Eastern Europe 1990's small time, rent seeking mind set. We were disappointed. | 1 |
Wizz Air | Wizz Air walk a thin line with dishonesty.They advertise a flight schedule at sensible times, charge a premium for them, then cancel those flights and move you to a (cheaper for them) late night one.When you cancel the updated flight they don't automatically refund your original payment method. Rather they give you Wizz Credits instead, then require you to complete a separate Refund Request form to actually get the cash. This form will demand unnecessary banking details (IBAN/ SWIFT) that you most certainly won't have to hand. | 1 |
Wizz Air | Wizz Air website crashed repeatedly when we tried to book, Website design continuously tries to trick you into extras you do not want. Not enough desks at Luton for bag drop such that passengers constantly had to be pushed forward to ensure they did not miss their flights. This was absolute chaos and made the experience extremely stressful, although admittedly the staff were helpful, Departure delay of 75 minutes on outward flight with no apology, neither was this flagged up on the screens, Gate changed at last minute causing more chaos, Flight sat on tarmac with no apology as to why. Seat tray broken on flight in both directions. Chewing gum on the back of seat in front of me - disgusting. Passengers held in what can only be described as a shed on return from Budapest. Flight again delayed for almost an hour - excuse this time that the incoming flight was late - surely this is under the control of Wizz Air also? No milk on flight - powdered cream is not a reasonable substitute. We paid for our in flight drinks in Florints and were given change in Euros as there were no Florints - for a Hungarian company this is ridiculous. I will never fly with Wizz Air again. I am well travelled and appreciate the benefits of a low cost airline. I have flown regularly with the competitors who manage to get these simple things right, so am left wondering how Wizz Air manages to fail so spectacularly. | 1 |
Wizz Air | Wizz Air's handling of our recent flight from Nice to London Gatwick was nothing short of appalling. The flight was delayed by a whopping 5 hours, departing at 2:15 am instead of the scheduled 9:15 pm, with a pitiful EUR 4 compensation offered. When all the shops closed at 11:00pm no Wizz Air staff were in sight to provide any food or water. What's worse, there was zero communication from Wizz Air throughout this ordeal. The staff, from check-in to the gate, were not only unhelpful but also incredibly rude when passengers sought information about the delays. No updates were provided about the reasons for the delays or when the flight would actually take off. Wizz Air's treatment of passengers during this experience was shameful. They failed to meet basic expectations of courtesy and transparency during a significant disruption. They are black list in my books and I would warn anyone from considering with them. | 1 |
Wizz Air | Wizz Air's major problem is related to the uneducated and irresponsible staff. they don't follow the basic safety instructions, they let people do what they want during the flights (eg: a woman let her toddler without seatbelt and any kind of support during take off), drunk people become agressive towards other passengers. When I offered them feedback they told me to choose a different company. Horrible experience. | 1 |
Wizz Air | Wizz Air, just a joke, not an air transport company - it’s always late, have delays, not in time, always changing the flight in the last moment… I don’t know how other companies can be on time and this one not… never answer, never apologise. But for now on, I will not use no more… | 1 |
Wizz Air | Wizz Air: Greedy and UnreliableI encountered frequent flight delays that were poorly managed and rarely communicated effectively.The lack of transparency and customer support during these delays was frustrating and indicative of a company that prioritizes profit over passenger care.On top of that, the initial low fares are deceptive, as I found myself facing numerous hidden fees and additional charges.It became evident that Wizz Air is more focused on extracting as much money as possible from its customers rather than providing a reliable and straightforward travel experience.In conclusion, Wizz Air's practices have left me thoroughly disillusioned.I strongly advise against using their services and recommend seeking out other airlines that offer better reliability and customer service. | 1 |
Wizz Air | Wizz air România The worst, the rudest staff I have ever seen in my life!! | 1 |
Wizz Air | Wizz air air staff said to me let it go when another customer assaulted me. I reported this to complaints and they said sorry and they cannot do anything about this. They did not accept there staff is wrong. The air staff did not call the police on arrival to the I'm even I asked them to. This is the most unsafe and not family friendly airline | 1 |
EasyJet | Wizz air and Ryan air is considered as a huge upgrade compered to the very low service from Easyjet, and sometimes they are even cheaperDespite paying for premium check-in, I was treated with disrespect and made to wait standing in the cold to prepare the old rusty aeroplane which looked like going to break into pieces before taking off.The worst of all is the staff starting from the rude cabin crew to the idiots sitting in the offices. There is no way I would use this very very low service and racist individuals. Wizz air and Ryan air is considered as a huge upgrade compered to the very low service from Easyjet, and sometimes they are even cheaperI personally searched to see if my flight is the bad apple but I found out that EasyJet is gradually building a reputation for being unpunctual. They currently sit at the top of flight delay and cancellations rankings with 8894 cancelled flights and 4307 delayed flights in 2023. | 1 |
Wizz Air | Wizz air cancel flights at a day's notice and will not pay you legal compensation you are entitled to. Cabin crew are usually attentive and professional. They should resume domestic flights in Portugal. | 5 |
Wizz Air | Wizz air charged my card but then claimed the charge was declined and refused to give me the plane ticket. 2 weeks and 3 phone calls to the company and bank later, the money is still missing from my account. Company refuses to refund it, but the bank says they definitely received the money.Would not recommend doing business with this company as they may just steal money from you | 1 |
Wizz Air | Wizz air doesn't have a good reputation. Which is mostly true but they do deserve credit where it is due.Bought 2 x plane ticket at £9 each for nearly 2.5 hours of flight which is a pretty good deal.Check-in was 24 hours flight, they allocated us random seats which we didn't manage to sit together, which is fair enough considering all other budget airlines do the same. £9 ticket isn't going to get you 5* first class seat, I know some people complain about that but considering how little you're paying, if you want free seat selection then consider flying a different company such as BA.On the day of flight, there was severe delays of nearly 5 hours, the plane had issues therefore they had to get a different plane out. Budget airlines operate on the same basis that as soon as plane lands in one location, they get the next batch of people ready to board and take off (minimal time on ground), which is same as easyjet, jet2, ryanair etc.Due to the severe delay, we were sent text with small refreshment voucher to use at airport, bought a sandwich each which is fine.After the flight, we were easily well compensated for the delay therefore I am happy with overall flight. | 5 |
Wizz Air | Wizz air exists ONLY to make EasyJet and Ryan air look incredible by comparison.Good luck getting a refund. | 1 |
Wizz Air | Wizz air from start to finish have been consistently terrible, from numerously changing our flying times to trying to check in to charging us for seat then splitting us all up. Then unable to claim that money back. The whole process at the airport and on the plane was rushed and complete chaos, then to rub salt in the wound, we were asked to take our rubbish with us because they did not have time to clean the plane ( the state of the toilets verified this). Also just a warning if you book through an agent the wizz air totally wash their hands of you, so all I can say is travel with wizz air at your peril. They have lost 6 future customers here and by the comments of many on the plane they have lost even more. I have put NA for in-flight entertainment but the cabin staff certainly looked like a cabaret act. | 1 |
Wizz Air | Wizz air is not serious. This is the first time I fly with them from Basel to Budapest round trip. Basel-Budapest was delayed twice a few hours before departure, first for 1 hour and then for 40 minutes. Bad customer experience. For Budapest - Basel the flight got delayed 30 minutes. Seems like delaying flights is a usual event with Wizz air. Will make sure I never fly with them again. | 1 |
Wizz Air | Wizz air is very low standards company and staff within. One of them is named Ognyana Gospodinova who was supposed to "handle" my complaint. She is so low key, she replied to me senselessly saying the services are not refundable.The service they sold me was a seat fo 20 euros, however, I never got what I paid for as the staff refused me that seat that I paid for. Ognyana Gospodinova did not consider that and failed to even understand that this is not about "being not happy with a service" , this is about a service that I paid for not being given! Absolutely disgusting mafia company. I'm in contact with a specialized lawyers for that because you can't let these mafia people to steal money like this. Ognyana Gospodinova sounds like is from Bulgaria, which explains her mentality. | 1 |
Wizz Air | Wizz air owes me £170 as I haven't been refunded for the flights I cancelled 6 months ago… | 1 |
Wizz Air | Wizz cancelled my flight 2 hours before it was due to take off. Only gave me the option for a refund into Wizz credit. Eventually complained to the CAA and got the compensation I was owed. However it turns out Wizz Credit is only "avalible" for 1 year and they just delete it. No warning, no message, just gone. The money I paid for the flight has just been deleted because of their "policy" and they refuse to refund my my credit because there is quote "no way to restore them".Do not trust this airline. They are thieves. | 1 |
Wizz Air | Wizz cancelled our flight just like that. Got the full refund after two attempts. They also charge for everything possible : baggage card payment. | 5 |
Wizz Air | Wizz changed the time of my flight to very late in the day, which meant I couldnt take it. In their email, they provided for an option of refunding 100% of my money if I cancel. I did, and requested it; it was meant to happen via Wizz Credits "allowing up to two weeks". Wizz will try to sway you into receiving Wizz Credits rather than money by promising 120% of the fare, but I turned it down. In any case, do not trust Wizz's promises! A month and a half later, I discovered the money was not converted from the credits. I used some when booking another flight, then lodged a complaint - a painful, long-winded process. The first time, I was rejected, with incorrect justification (the case handler would not understand that the cancellation was not due to me, but due to Wizz's disruptive flight change). I got nowhere. As they closed the case, I lodged the complaint again. I would have received the money this time, if I didnt spend some of the credits already. Lessons: 1. Do watch Wizz like a hawk, they try not to deliver on their promises! 2. If you get nowhere with your complaint, let them close it down and open a new one, hoping for a slighly more competent claim handler. 3. If Wizz fail to transfer the temporary Wizz Credits to your credit card as money, do not spend them but complain till they do. | 1 |
Wizz Air | Wizz dont let us get onboarded with online checkin. We had to wait in the queue long time even though we have no baggage to checkin. What age are we living in? | 1 |
Wizz Air | Wizz is a bad experience.I don't recommend to fly with them | 1 |
Wizz Air | Wizz is by far the least reliable air carrier I ever used. From the last three flights I took with them, all of them were delayed. And not "ten-twenty minutes delayed", several hours delayed. It has become so standard, staff doesn't even apologize anymore. I feel sorry every time I book them because I know it will be a shower, sadly some routes fly direct only with them. The worst airlines, the worst service. Period. | 2 |
Wizz Air | Wizz make flight from Luton airport to Cairo Sphinx airport , flight was alright, service not great, the really issue is how dirty the flight was when we got on. Just inhuman and why, why can't they be clean, I'm sorry but there is no excite not to clean a flight before passengers board. | 2 |
Wizz Air | Wizz will spoil your holiday before you even arrive. They MUST HAVE KNOWN the following at the planning and marketing stage.Flight W62498 made unscheduled "refuelling stop" at Larnaca. It did exactly the same the week before.First: Dubai to Budapest is easy range for Airbus A321 yet they made an unscheduled "refuelling" stop. And, no, they were not flying into unexpected headwinds as the jet stream as it doesn't flow at this time of year. Nor was it present on the aviation weather forecast charts.Second: It took 3hrs on the ground for them to refuel. This should be achievable in 40 minutes maximum.Third: They MUST HAVE KNOWN this when the schedule was arranged at the start of the month yet failed to tell their passengers.This is disgraceful. Wizz sucks! | 1 |
Wizz Air | Wizz ændrede en flyvning, så vi måtte aflyse. Den 14. july anmodede vi om refundering. De lover refundering efter 48 timer, men den 8. august står refundering stadig som i proces.I øvrigt stemmer beløbet ikke med det vi betalte for flyvningen.Det er humbug på vingerWizz changed a flight so we had to cancel. On 14 July we requested a refund. They promise a refund after 48 hours, but on August 8th the refund is still in process.Moreover, the amount does not match what we paid for the flight.It's cheating on wings | 1 |
Wizz Air | WizzAir canceled my flight from Rome to Kuwait (W46183) and provided no flight cancellation email to me (despite what they claim). I ended up paying hundreds of Euros for an additional night in a hotel and a new, more expensive, flight with a different airline. They are SCAMMERS, comfortable lying on the phone and hanging up on you. Help me bankrupt this terrible company. | 1 |
Wizz Air | WizzAir denied boarding to our flight and we had to wait overnight to get another flight (to another airport, not even the original airport!). But WizzAir still happily kept all of our expenses and £80 check-in fee I was charged on the spot for a flight I was denied boarding onto. What sort of a customer service is that? They might seem cheap initially but their drip-pricing strategy means you will pay more. And if anything goes wrong, you will end up paying more or not getting your promised compensation back. Engaging with them to try to sort out a claim after-the-fact is deliberately difficult, slow and stressful. They don't prioritise their customers, which is a shame. I'll be avoiding from now on. | 1 |
Wizz Air | WizzAir hates their customers.I don't know how else I could explain the fact that they fine us 49eur/person for not checking in online!We didn't check in online because we would drop our bags anyway - and at the counter they told us that the check in is 49eur if you don't do it online. And you can't even pay it right there - we had to lose time looking for a ticket office.TRASH | 1 |
Wizz Air | WizzAir kept the charge for luggage I didn't actually pack, payment for a specifically selected seat but then changed aircraft and after three days of my relentlessly trying to check-in both online and on the WizzAir app unsuccessfully due to them having tech issues, I arrive in good time at Gatwick Airport South at 01:00am for a 05:35am flight to check-in in person to no staff, and no self check-in kiost option and consequently had to wait there until just before 4am for one WizzAir staff to eventual arrive and then charge me a further £44.50 as a check-in charge even after explaining my issues and then sending WizzAir all screenshot evidence attachments and also the receipt just for Wizz Air STILL unlawfully charged me and refused my refund claim request also, even due to THEM having system errors, website issues and WizzAir app technical issues ...but today they have the audacity to send an email mailout update stating that their system is now fully functional NOW plus working again for people to freely use and book further flights...whilst knowingly dissmissing claims, keeping advance seat and luggage costs and changing aircraft so seat selected via visual seating plan and Loveholidays travel agent all no longer applicable.I have never ever flown with WizzAir in the past and this was the only option via a package holiday I had taken as a wellness trip vacation prior to my having major surgery, so booked via travel agency Loveholidays to stay in a wellness hotel in Marrakech and have never been and felt more stressed or treated so unfairly and disrespectfully than I have with WizzAir, being told over the phone that they cannot help as I booked via travel agency and this has been my first and ONLY time ever flying with them. What a great first impression. I am truly disgusted disappointed and extremely let down....so to now receive today's celebratory email update stating Wizz Air system is now up and running plus working is ignorant distasteful and a sacrilege.What a poor floored and negative business of thieves they are to run such a disorganised so called organisation. I personally would never recommend WizzAir to an enemy. | 1 |
Wizz Air | WizzAir usually tells you to go online and submit a complaint on their website and that is the only way anyway, once you spend time explaining the problem then submitting it and you wait for a response for as many days as you can, then you find out basically they do not respond in fact they ignore it and do not resolve your complaints.Secondly, they sell Wizz Flex for extra charge to get some benefits when changing or cancelling flight free of charge as they confirm in their T's&C's. Then when you want to cancel they actually charge you £12.50 i.e. they ribbed you off. !! | 1 |
Wizz Air | WizzAirs lack of communication and transparency is atrocious. The unfortunate situation happened to a family member whom I booked a flight for, which included me checking then in. During the check-in process, the entire shenanigans of 'what seat do you want? Do you want to rent a car? Travel insurance?' began again... I chose random allocation of seating, thinking that its like Ryanair or Easyjet... but nooooo. The worst was yet to come. Because of the lack of transparency on me choosing that seating option, the family member arrived at the airport and was told he was on the WAITING LIST for the flight! WTH?? How low does WizzAir have to go, how cheap but money-hungry do they have to be, to have waiting lists?? It's unacceptable! The stress follows of 'Will they make it on the flight? Do I have to book a new, very expensive one?' So I cannot ever recommend flying with WizzAir! Plus, there are hidden costs everywhere! | 1 |
Wizz Air | Wizzair Abu Dhabi have been beyond useless! Have cancelled flights and rescheduled flights on the last two occasions I have used them. Most recently, they have rescheduled my flights for the day earlier but have done so that it is less than 24 hours but now means I've had to change other elements of my journey and will be stuck in Yerevan instead of being in AbuDhabi with friends on my birthday! They should be held accountable for their pitiful service because they constantly ruin holidays and one can never be sure of whether they will have a flight! I'm sure that my flight will be changed again, to further mess up my plans! | 1 |
Wizz Air | Wizzair Is ripped off peopleTrying delayed flight and then telling customers you haven't confirmed ticketYou pay in airport | 1 |
Wizz Air | Wizzair cancelled our flights and said there is a refund or rebook flights option… only to find there are no flights to rebook and the "refund" is credits to your account. Only, there are 0 credits available to refund????? I've emailed their customer service and chased the email a couple of times with NO RESPONSE | 1 |
Wizz Air | Wizzair changed my flight and don't want to send me a refund because according to them I have accepted the new dates which is not true. Also i read about somebody that is compainin about the "payable seat" and it is true. you have to pay in any case 10 euro for leg per each passenger! Stay away from them! | 1 |
Wizz Air | Wizzair charged me for the luggage without my authorization. They charged me £121 for small overhead bag one way. Disgusting!! be careful when booking your overpriced flights for Christmas-the last time i am flying with them for sure!! scammers | 1 |
Wizz Air | Wizzair deserve Zero. Flight from Leeds Bradford Airport to Gdansk Poland was due to take off at 07:45 on April 1st, it was postponed till 14.30 then 20.20. then 22.20....can you imagine the trust in passengers thinking will this flight won't be postponed again ?To add insult to injury Wizzair did not write clearly on their emails to concerned passengers that the Leeds Airports Luggage Security & Passport Control on Main Departure Hall would close early before passengers are allowed onto departure lounge. We have an unheard of situation where passengers arrived 2 1/2 hours before take off ( arrived at 20.00) take off (22.30) and found Airport Départure Passport & Security Hall Closed. Yes Closed in Leeds Bradford Airport in 2025 in April 1st.Wizzair Failed to Inform passengers that the Airport to Check in Close at 19.45. with passengers still arriving and being turned away.Almost 11 passengers , cried, screamed, children .in shock.This is England in 2025 with latest technology &: communication, walkie talkies and Airport shuts down just like that without slightest concern to passenger welfare.An Airline whose communication department can not write proper email advising & warning passengers that Passport security closes just like Gate Departure Closes at A Fixed Time. Causing massive disruption, distress.., utter chaos to passengers.This person or team writing emails should be sacked today. Period.Airline must learn to use Walkie Talkie , use passengers list and stay open for business.The Airline wrote on emails " we strongly recommend to arrive 3 hours early" but they don't realise that this flight was delayed by over 12 hours, in in three separate times, surely passenger trust will erode.A recommendation is no obligation, but when passport security on Departure is planned to close much earlier than the departing aircraft they passengers should have be "obliged" to arrive 3 hours early not " recommended" recommended is giving a choice where there was no choice here. Hence the chaos.This is what you get when you have incompetent staff in uniforms pretending they know their jobs. This is the sad level of lower standards we live in in 2025 in the most advanced country in the world & supposed to be leader in Aviation Industry Management.The whole passenger experience is a shame to both Leeds Airport & Wizzair. Both incompetent. | 1 |
Wizz Air | Wizzair displayed an incorrect price (too low) for my flights. They resultantly cancelled my booking and credited by Wizzair account. This credit is time-limited so I will lose it if I don't book another flight.They charge £1.45 per min to chat to them on the phone.I phoned up and they were unable to resolve my request.I gave feedback on the phone to say how poor this was. The agent did not listen to me and just attempted to end the call.Terrible, terrible airline. I have had bad experiences with others but nothing like this. | 1 |
Wizz Air | Wizzair diverted our flight to another airport and was not arranging transport for us. They informed us that they would reimburse us for any costs incurred to get back to the correct airport. They are also obliged to do so based on case law from the European Court of Justice. We incurred 450 euro taxi expenses to get back to the correct airport and filed a reimbursement claim for this. Now they refuse to refund us. They are literally not only refusing to do what they put in their own email they would do, they are also going against their legal obligations. They refuse to help us further with this and it is impossible to get in contact with the correct department as the customer service team clearly is not aware of the legal obligations that Wizzair has for reimbursement of costs. We now have to incur additional costs to take Wizzair to court to keep them to their legal obligations. We will get this back when the court will rule in our favor (which will clearly be the case as it follows directly from EU court rulings) but we will need to pay it first and then hope that they actually will follow the court ruling. For any other customers in the same position please find the relevant info here for your claim (or better yet, just don't book here!): Judgment in Case C-826/19 WZ v Austrian Airlines AG | 1 |
Wizz Air | Wizzair does not want to reimburse money of rebooked flight after their cancellation just 2 hours before the flight. Horrible experience.Never again using Wizzair 😠😠😠😠😠😠😠😠😠😠😠😠| 1 |
Wizz Air | Wizzair doesn't care about it's passengers at all. They kept us waiting in the Suceava, Romania airport for around 2h without even telling us there was a delay. Then they kept us out in freezing temperatures until they finished refuelling the plane. The captain "apologised" with a smile in his voice he didn't give a damn about it either. Awful airline, I deeply wish there was another option for travel, a more humane airline. | 1 |
Wizz Air | Wizzair flight W6 2339 budapest to rome Fumicino time of the flight 13 50, very bad experience. I had a free carry on luggage which is a small back pack with metal small support for the back. The who back fit in the rack , but the lady insisted I had to break the bag to fit in also thr metal part it was sticking out approx 5 cm of course she I sisted because the wizzair tries to get the money from the customers. I have never had problems with this bag on any other flights. Wizzair tries to reap people off. | 1 |
Wizz Air | Wizzair is a joke with the fees. 3h before a flight, and then having to pay £40/€50 for a piece of paper, when the flight could be changed is ridiculous. No other airline has 3h difference. | 1 |
Wizz Air | Wizzair is absolutely the worst low-cost airline company, not even comparable to Ryanair or Easyjet. The app system is completely fallible, illogic, customer service is non existent and I manage to find the correct call center number after more than 10 minutes of research. It's incomprehensible why they would hate their clients so much that they make asking for simple assistance so complicated. I'm sorry for people who work there as they do an amazing job and it's not their fault if its so horribly organized. In-flight experience was good. Customer service is diabolical. | 2 |
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