Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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SAS | Worse airline ever, never seen customer service like that, no one answer the phone no one reply the email, no one care about the bad situation airline brought for costumer. They canceled our direct fight from Washington to Copenhagen, and gave us flight from Washington to Boston then Copenhagen for next day with 8 hour delay in Boston, we missed our plan for first day, after 24 hours delayed we arrived Copenhagen but our luggage didn’t arrived. They told us airline response but no one responsible, after 5 days we received 3 of our luggage and one of them still after one month didn’t find, to one care, no one responded. Whole of our vacation spending time to contact airline, shopping for the stuff they lose it. We spent so much money and still no one care about the claim. Never ever flight with SAS. Worse customer service! | 1 |
Lufthansa | Worse airline ever, they lost their reputation fully. They cancelled the flights without any notifications regardless it is a direct flights or connection. There is now no covid issue but they always have some sort of operational issues. They cancel the flights, don't refund for cancellation. We faced cancellations for three times. We had to go through the credit card company to get the money back. They don't even care about their service any more. We will never book flights through them in the future. Guys avoid booking through them if you can. | 1 |
Turkish Airlines | Worse airline ever. Absolutely awful customer services, I call through to customer services UK to be told they cannot help me after they have changed my flight for the 5th time. Not only do they change your flight, they also cancel your seat so you have to rebook and pay for a new seat whilst waiting for a refund. I've now been told that they cannot help me over the phone and that I have to travel to Gatwick airport to sort out the issue of them cancelling my flight. NEVER EVER USE THIS COMPANY AND I WILL NEVER EVER BE FLYING WITH THEM AGAIN. | 1 |
Ryanair | Worse airline ever. Charge 55 euros for checking in. Do not take this airline. | 1 |
EasyJet | Worse airline ever. Never on time, their small bag policy isn't in line with other airlines like Ryanair and Vueling.. absolute rip off, deliberately misleading online so customers get caught out at boarding and have to pay £48.99. I only travel EasyJet if I have no other options. In this case Im on my way to a funeral and my soft bag was the accepted dimensions online but I couldn't squish it into the required shape without re packing. So they charged me and checked the bag into hold!!! Honestly it wasn't much bigger than a tote bag.And now we are delayed over an hour and I have another flight to catch to the Channel Islands and I'm going to have to wait to pick up my tiny bag from the carousel risking missing my connection and this the funeral. The staff couldn't give a toss. | 1 |
Grupo AirFrance-KLM | Worse airline ever. Stay away please. They owe over 2000 in compensation but ignoring my mails and not putting me to the manager when calling cs. Fraudlent company | 1 |
Wizz Air | Worse airline ever. Was flying from Gatwick to Marrakech with Wizz airlines. Tried to checkin but it kept giving some unknown error, since I needed a visa to travel to Morocco I thought it was because they would need to check my visa before travelling/ checking in, dint think of it much because this is what normally happens when I travel to a country where I need a visa to travel to. Got to the airport the person charged us 49£ each to checkin. We had 4 people on the booking cost us approx 200£ for just checkin in at the airport. Same thing happened on our way back system error but this time I called because I dint want to pay another 200£ but this time they were like it's okay you can checkin at the airport free of charge. Such BS. Complained twice on the website, close the ticket without responding. Called them 1.45£ per min charge. Only for them to say that I should have called if there was a system error .First and last time choosing Wizz air will never travel or recommended to any family or frnds or colleagues. | 1 |
EasyJet | Worse airline ever.refuse to be fully compensated after been told to not board the airplane because my seat wasnt available anymore. Worse customer service.i had a insurance as well which did not help me in my request at all. Never Ever i will flight again and soon they will go bankrupt. No doubt. | 1 |
Ryanair | Worse airline experience I have had with them, flight FR732 was delayed for 6 hours. I won be lying with them again | 1 |
Ryanair | Worse airline going. The staff couldn't care. Hope they go bust! | 1 |
Iberia | Worse airline to travel on. Spent extra money to travel in Premium Economy but it was an absolute joke – seats slightly larger than Economy, not plush at all, barely recline, etc. The food is bad. And the crew is far from being attentive or kind. I also had to call customer service which is a nightmare to get hold of and don't bother calling you back if the line cuts off. They also have the worse policies if you want to change your flight. Just an absolute scam overall. | 1 |
Vueling | Worse airline with rude unhelpful staff! They tried to force me to check in my small hand luggage. I explained it contained my medicines and other stuff I needed for the flight so was prepared to wait to see if there was space. There was space for my small bag but the hostess was on a power trip and refused to let me take it. I'm pregnant and she refused to help and was so rude and unprofessional. I will never fly with them again! Btw outbound flight was delayed over 2 hours and they kept us sat on the plane. Again some issue with luggage. These guys are a joke | 1 |
Ryanair | Worse airline you can fly! | 1 |
EasyJet | Worse airlines .. a way to earn money from luggages .. poor service .. I there is option to give - also I will give - score ..will never fly with this again | 1 |
Turkish Airlines | Worse airlines I travelled with. Give a small research on internet, they are doing business with COVID PCR.ON turkish WEBSITE AND AGENCY AND AIRPORT I CHECKED EVERYWHERE BEFORE FLYING, I have been vaccinated 3 months back so no PCR needed but when you land in transit they burn your tickets and force you to pay for new ticket and PCR test behave like a thieve, they ignore you by not speaking english just security come to you if you do not pay new ticket.. Now complained here once back to Luxembourg they said is not our business...unbelievable... damn you told me at service desk information and also is on your website your agency said no need for PCR test as vacincated 2 times, now is not your business....they do this to all passengers they make money with the situation, i do not know how they are part of star alliance, its shame to Star Alliance to keep them and not supervising them. | 1 |
Turkish Airlines | Worse airlines ever , I would rate it 0 . My flight was delayed and i missed my connecting flight when i went to their desk in istanbul i was greeted with annoyed staff very unprofessional and rude , i was stucked in istanbul for 16hrs coz they said there was no flight available for 2 days coz of eid. Turns out there was a flight in the morning , so i endedup buying a ticket from Istanbul to london for £600+ including my baggage fare . When i came Uk and emailed them they said ive bought the ticket from the agent not them , what the fk? i sent them the reciept picture of the transcation i bought from them but they are still saying i bought the ticket from agent ?? Avoid buying tickets from this airline . Id rate it -0 if i could | 1 |
Grupo IAG | Worse airlines ever!! They were very racist. I trabel with 6 of my friends and we were all Treated horrible. They wouldnt let me use the bathroom the was closes to me they make me use the one in the back and i was sitting in the middle of the place. I even told them that i was pregnant and that inreally need ir to used it and they send me to the back. We got no food no water. Very horrible experience | 1 |
SAS | Worse airlines ever, never ever flight with SAS airlines, worse air after one week of our vacation still don't received our luggage and no one answer the phone, no costumer service | 1 |
Grupo IAG | Worse company I have ever dealt with!! they should be shut down. They have no facility to talk to anyone regarding a complaint. Complaints take 12 weeks for an email response. Phone lines are limited to an automated service, when trying to speak to an advise a message stating they are busy taking other call and you will have to call again later - I called 12 times!! | 1 |
EasyJet | Worse company I have ever travelled with. The flight to Tenerife detoured to Portugal due to needing to offload some drunk passengers. We understood that following this we would continue our journey. Once we landed we were told the journey would not continue.We were told we would have transport to a hotel for the night inclusive of food.We were then told there was no transport to the hotel. Following that we were told that there were no hotels as it was high season and/or easyJet would not pay the costs. I spent 14 hours in a cold airport until the flight the next day. There was nowhere to get food when we arrived and there was nowhere to sleep. I lost a whole day of my holiday and didn't arrive at my destination until the next evening meaning I lost the money I paid for the hotel in Tenerife.Disgusting! I was only going away for 5 days 😞 | 1 |
Wizz Air | Worse company and my Worse experience. As many people I couldn't Check-in online, I was traveling with my sister. When we arrived at the airport, attendant told me I have to pay 45 euros for the seats, and she says nobody guarantees we will have seats. They put us on standby Of course that was a game, at the end there were few extra seats. At the way back I experienced same issue, not able to check in online. | 1 |
Vueling | Worse company ever! Terrible and rude personnel, absurd. Avoid it as much as you can! Had a terribile fight while trying to explain them that the luggage they were forcefully checking in because the plane was full, was full of fragile items that just got smashed...The worse was the attitude and behaviour of the personnel. | 1 |
Iberia | Worse company ever, bad customer service, no flexibility. Changed the day and time of our return flight to 4am the day of our departure | 1 |
Eurowings | Worse company in customer service rights!!! the people that work at he counters are rude and unfriendly, this company is robbing from us in every possible way they can. they NEVER listen to the customers the only thing that they are train for is to use the credit card machine. I tried to travel with my pet in cabin as usual, in the daily basis bag, but surprisingly they change the rules every time they have a new BAG TO SALE. so is always money for this company even when we follow all the rules. sadly there's no many options I can take and im stuck with this cheap company to travel! | 1 |
SAS | Worse company in the world. Holidays ruined. Hopefully they gonna disappear right off the face of the planet. | 1 |
Ryanair | Worse customer Service eve. I mean, what customer service? They do not even have one. I feel like ryanair operates like this so customers give up and no longer contact them. Canceleld flight few hours before, never got any compensation , resulted on extra 300 EUR out of pocket to get home. And guess what? Ryanair is unreachable and the compensation form online does not even work. | 1 |
Ryanair | Worse customer Service, owes over £800 for cancelled flight waited 3 months for refund still waiting | 1 |
Grupo AirFrance-KLM | Worse customer care. Your case is handled by multiple people and you have to make each one understand everything. Its a nightmare. | 1 |
Grupo AirFrance-KLM | Worse customer service EVER, they run from responsibilities, they ignore emails and they general do not like to have anything to do with people or customers.If you want to get BIP, then pick KLM | 1 |
Wizz Air | Worse customer service I have come across.I booked 3 tickets and soon as I got the email confirmation I could see the date was wrong.I phone customer services up in less than 10 mins to sort this problem. The call centre staff member was rude dint care and could not even offer a voucher or refund. To make it worse they charge £1 a min to phone and even speak with someone, I feel like i dodge a bullet if the staff are that rude on the group and not helpful i dread to think what the flight crew would be like. | 1 |
Ryanair | Worse customer service airline. Wanted to change an existing booking and they did not help me or provide any advice at all. Very unfriendly and not efficient | 1 |
EasyJet | Worse customer service ever! My booking was incorrect and I had to amend it, but was then charged an extra fee. I was told I could no longer change a flight booking that I had got it was wrong and had to pay extra on top even though the price was cheaper. It made no sense and any voucher I had from a past flight cancelled by EasyJet had now gone. | 1 |
EasyJet | Worse customer service ever! My flight from Lanzarote to Edinburgh was diverted to Glasgow Prestwick and when we landed at 1:30 am we were informed by cabin crew there is no transport provided and we need to organize it ourselves and claim the expenses back. I got a taxi and when I claimed it back through the website I got an answer from resolution team that coaches were provided (invisible coaches) and my claim was declined. I complained but got an answer that "the outcome reached is in line with our policies and we will not be able to take any further action". Shocking attitude and such a liars. Will never use this airline again! | 1 |
Grupo AirFrance-KLM | Worse customer service ever!First of all trying to book a ticket: they want you to book online, fine I am happy with that, but than make sure your system works. After finalising the booking I get a system error and am advised to contact customer service and this is a real ordeal: after 60 minutes listening to a horrible tune I did not manage to speak to anyone at customer service. Doesn't matter which time you call there is just never anyone to answer the phone. They offer a whatsapp alternative, after 24 hours I finally get an answer, which is not even the correct one!I have gotten better service from their low-cost airline competitors! | 2 |
Turkish Airlines | Worse customer service, I am disable and use wheelchair. They have my wheelchair as a luggage and put it under in cargo. When I got my wheelchair back it was bent and broken, does not work like before. I send email on Nov. 6th and just got email back saying they received it and let me know. I have not heard anything from Airline over 2.5 months (No email or Phone call). I went and check to see what is going on and the answer says it was rejected, No reason and no explanation. Never fly with this Airline again and do not recommend them. Stay away from them, There are much better options out there. | 2 |
Norwegian | Worse ever airline. Cancelled our flight without notice and no help was to be found. We were simply re-booked to a late flight with no connections to our final distinction. We will never fly Norwegian again. | 1 |
Ryanair | Worse experience as usual for this company.had a flight for my birthday and specially asked at the departure flight if i have to pay for the luggage was told no i don't and on the way back surprise..it is too big already and was charged. Staff was arrogant and unhelpful | 1 |
Turkish Airlines | Worse experience ever , I purchased on 10/10/23 tickets 🎫 from Antalya to Istanbul to travel on 11/10/23 . Received email with code number but no tickets numbers to proceed with checking. As our flight was early in the morning following day , I try to do my checking straight away . I couldn't process with check in ( so I contacted Turkish Airlines that day on 10/10/23 . I spoke to lady (Buhra ) She told me due to the system error, OUR TICKETS BEEN CANCELLED and payment haven't been completed lol 😂 so OK ✅ I check my American Express the money was taken from my side , which I addressed to the Burha , she told me No tickets been cancelled please contact second party that you purchased tickets From KIWI.F .com.So ℹ email to Kiwi response was awaited for a long while , from start I don't like it ! Then now Kiwi told me that we didn't board on the plane âœˆï¸ as we didn't show there , they can only give me voucher lol 😂 if £60 ARE UOU PEOPLE FOR real NOw ?! What is this now ?! Glitch as on your side not mine and I have to be still charging for tickets that we didn't travel ?! On top of that I bought another tickets same day because we had Different flight âœˆï¸ going from Istanbul to London! I was desperate to travel on 11/10/23 ! Great Glitch in the system ok REFUND THE MONEY that not my fault! So now kiwi asking me to provide prove ,that I have been told by Turkish Airlines , WELL hell yes investigate your self , it's easy request our phone call records from my mobile number that I already provided on email with the correct dates 10/10/23 ! What is here not to understand for god SAKE !!! Do your job in the right manner stop twisting things around for your own benefit with stupid questions!!! Same will go for Turkish Airlines as have been told that a Turkish Airlines told that I cancel tickets 🎫 lol WoW 😮 I'm so shocked 😮 gutted disappointed ( CHECK THE RECORDS IT WILL be all CLEAR PICTURE REFUNF IN FULL ALL PrOVE IS THERE!I'm not even going to get in this just involved Legal team to sort this mess THIS IS F JOKE ! Both companies just a F joke … my Mickey Mouse company god sake ! F unacceptableDate of experience: 08 November 2023 | 1 |
Grupo AirFrance-KLM | Worse experience ever with a flight company.We were suppose to go skiing for five days, but our luggage never arrived to the destination. They kept saying that it was on its way, but it didn't come.When we were going home, we asked in the arrival airport, but they didn't have the luggage - it was sent to the city we have lived in for five days - despite Airfrance knew we were flying home that day.A couple of days after we arrived at home again our luggage was delivered to us, but the suitcase was totally damaged and broken (hard case).I took pictures, and reported the claim on Air Frances webpage, and after many month, and several calls to hear what was happening - I received a mail that the claim was rejected because it was sent in to late - it should have been sent at the latest 7 days after I received the luggage.GUESS WHAT - I sent the claim THE SAME DAY I received the damage luggage - but it is not possible to talk to anyone working at AirFrance, and explain them that I am right and they are wrong.BAD COMPANY - the least they could do is to replace the luggage they have broken. | 1 |
Grupo AirFrance-KLM | Worse experience ever. 3 flights delays out of 5 in the same week.The first one almost made me miss an important appointment then on the way back it made me miss connection they had no solution, no hotel available and had to spend the night in the airport. Now finally taking a flight this morning which is again delayedWhat the hell going on with tjis company? I ve never seen that in my travelling life | 1 |
Ryanair | Worse experience ever. The stuff in Frankfurt Hann is extremely rude. Also, I've never heard to pay for check in if you haven't done it before. 50€. Was even more expensive that the ticket. On top of that, worse landing ever, I thought the plane will brake in parts. Definitely not flying again. | 1 |
Wizz Air | Worse experience flying with Wizz air. Never fly with this airlines they're thieves. | 1 |
EasyJet | Worse experience with travel thus far was through EasyJet from Portugal to London. Flight EJU8722 was delayed twice before being cancelled. This with all the passengers being shuffled to the Gate, waiting an hour in line including the disabled and families with small children. They had no representatives to guide people on where to go and how things would be handled from that point on. All of us where shuffling together from one terminal and shuttle to another again trying to find assistance on next flight and hotel accommodations. They provided a hotel that was 70 miles away! We ended up booking our own hotel and ride in the end. Next day the flight way delayed again. Waiting now to see how this will go. | 1 |
EasyJet | Worse fight I ever flownAnd it will be last | 1 |
Lufthansa | Worse flight ever seen from 2018 until now . The stuff is agressive there is no security/insurance . So crowded of passengers because of this they are badwhen they are talking .. alot of delay and raisest towords arab and forginer like indian swedish and any one who is not from germany i think we need to close this kind of flight NO MORE LUFTHANSA # | 1 |
EasyJet | Worse holiday experience ever, 90 mins flight delayed, hotel is worst ever ,(les dunes do'r) 4 star hotel , for me it's 1 star , 1st night no WiFi no tv no phone , half of lights not working, next day change room 2 days later WiFi again stopped working been told tomorrow will be sorted but never until leave , got chucked out room 12pm when flight is 20:30 and pick up is 17:30 5hours 30 mins been outside, it's stressful, never use easyJet again , | 1 |
Vueling | Worse low cost company.Low service is what they best master! | 1 |
EasyJet | Worse possible service or inexistentCharged twice on a in flight purchase, but nowhere to be helped. Rubbish | 1 |
EasyJet | Worse service ever! I booked 2 people on a fight and changed the flight many times for various reasons. So paid a lot of money for the flights eventually. I booked upfront seats with carry on luggage for over head for 2 people. This changed on the day because only 1 person was going to travel. I am blind/partically sighted so I wanted to change to in hold luggage. Because of 2 people travelling originally the system would not take 1hold luggage and doubled it because of another flight booked at another time in the future.I called customer service and they said tough, system can't do it. Try the airport staff. The had no problem charging me £40 to put my luggage in the hold even though they could see I could not manage 2 suitcases and a blind cane.Shocking service again, they just do not care as a service. They just want to charge you for as much as possible however possible.I will try my best to use Norwegian who are excellent at service and changes. Or dare I say it Ryan Air instead. Because EasyJet are bottom of the customer care scale. Very poor service. | 1 |
Turkish Airlines | Worse service. Called Call centre more than 5 international call for a ticket change end up getting a reservation but not confirmed ticket. Guy said someone will call me to take the payment. When I said how they can call me when on their system I've my UK number and I offered my local number where I'm staying. But they won't take the number and said will contact via email. Still waiting for them to contact to pay. Every other airlines takes payment straight away what is all about call centre will reserve ticket and finance department to call separately to take payment. Feedback for an is complete pointless and absolutely RUBbISH. There is no help from that either. They won't help and they offer alternative option either. I think I made a mistake moving from Qatar Airlines to Turkish. No More! I rather let my earned miles&smiles go. | 1 |
EasyJet | Worse than 1 star its custmer service is a joke! No one help you just keeping charging charging charging! Staff are unsurprisingly rude, impolite and unprofessional. They dare to shout at customers using rude language, and judge you by how much you pay and how your bag looks. The indian guy checking luggage at boarding gate of Belfast International Airport is absolutely disgusting and savage. He deliberately troubled the passengers, making a long waiting queue for 500 meters until they pay extra luggage fees. What a criminal and what a disgraceful company. | 1 |
Grupo IAG | Worse than 1 star!Not the first time I've had a terrible experience with Aer Lingus. I should know better. I do now. Final leg of flight cancelled, so they took me off my connecting flight. No comms, just a new boarding pass. No hotel offer for +1 delay. I'll be writing to them to claim the cost of the flight I had to book to get home on time. Terrible, terrible, terrible. | 1 |
Jet2.com | Worse than Any airline I have travelled on .Terrible | 1 |
Grupo AirFrance-KLM | Worse than BAAvoid Air France (and KLM same company, but not when it suits them). I have had 9 flight / schedule changes and any attempt I make to complain is met with my complain being instantly rejected by the customer service team as they only deal with "incidents post event".Their call centres are empowered to do absolutely nothing so it is impossible to even make a complaint properly never mind have it addressed! | 1 |
Grupo IAG | Worse than Easy Jet, and probably Ryanair. That's not to slag off those two as they're budget, so you'd expect BA to be better but it's not. Hand luggage always has to be checked even though you planned well and avoided hold luggage when packing. This adds delays before security or at the gate, then again when you land. To add insult to it all, the overhead lockers are never full so you find out you checked your hand luggage for nothing. Every time they do this. They should sell seats specifically for hand luggage and manage the quantities if it's that hard. Poor boarding experiences at Heathrow every time, poorly planned, no coordination.Just fly budgets for half the cost. Seriously. | 1 |
Lufthansa | Worse than Ryanair - even in business class! I had the same issue as most people in the other posts: missed connection in Munich due to a LH flight delay. This resulted in waiting for hours at customer service which eventually closed, while having hundreds of people still waiting for assistance (they don't help you in the business class lounge) and then we had to stay in a hotel to wait for the next flight the day after. Four months later we haven't received any money for the hotel/food expenses which they promised to reimburse. The Germans should be ashamed of this airline. | 1 |
Wizz Air | Worse than Ryanair. On-line check in was not working due to technical issues and we got charged 100€ at the airport for just getting the boarding passes.Avoid it if you can. | 1 |
Grupo IAG | Worse than a budget airline. In the last 2 years BA has visably declined in punctuality and customer service. My friend's flight LHR to Athens was 2 hrs late but BA left them on the tarmac with no AC! The return flight was packed due to BA cancelling the same flight the previous day (i was informed this happens daily). Despite BA being aware of this, the food ran out 7 rows from back - no apology, then i hear the stewardesses conversations and gossip from my seat! Clearly heard them discussing various passengers (business class) and myself. Extremely unprofessional, would receive better service in McDonalds!! We're both frequent-flyers and will definitely NOT be booking with BA, there are so many better airlines, including the budget airlines - maybe the BA stewardesses could learn a few lessons and manners from them.Appalling. Bye bye BA.BA0639 1.7.24. Athens to LHR | 1 |
Grupo IAG | Worse than a low cost airline.Cabin crew did not advise passengers to place only the larger bags in the overhead compartments, this created a luggage chaos onboard. My luggage was finally placed in one of the compartments at the front of the plane-row 4, while my seat was at the rear of the plane-row 26.This never happened to me before, not even with the low cost airlines. | 2 |
Grupo IAG | Worse than a low cost carrier. Seats are cramped, you even have no choice to purchase exit seats. Agents first label your carry-on as "approved in cabin" and then arrogantly confiscate them at the gate to send them in cargo hold, referencing to the T&C small print. No longer a legacy carrier. | 1 |
Vueling | Worse than bad. On 19th June 2019 we were on time for the VY6120 Florence to Gatwick, after a long wait of 2-3 hours we were put on a bus to PISA as the plane had apparently had to land there, just after the bus left it was stopped and we were told that an aeroplane was landing at Florence and could take us on to London. So we were brought back to the airport, and then the nightmare started. The plane was nowhere to be found, we had to rush to find out luggage, the queue was 3 hours and when we were told we would be taken on another bus 2 hours away to a hotel, we decided to get our own hotel as to have followed their instructions would have meant we would have gone to bed at 2 a.m. to get up at 3.30 a.m. to be back in Florence in time for the early morning flight they had booked us on. All calls to the Service or website have resulted in ridiculous conversations and blocked websites so it looks as if we will have to pay our own hotel and taxis. Worst than bad, a horrendous experience and we will never ever use Vueling again. | 1 |
Grupo AirFrance-KLM | Worse than budget airline service but without the budget airline prices. As a family we took over 20 flights last year and all but 3 were delayed (by over 3 hours) or cancelled. Trying to claim compensation for one of the delays (over 3 hours) has been impossible, and this was before corona crisis. The customer service is non existent and what little response I have had has made absolutely no sense and has just sent me back to the beginning of the complaint process. I will never use this airline again. | 1 |
EasyJet | Worse than flybe and ryanair so that's saying something. "Budget airline" but more expensive than everyone else if you dare need to change your flight or bring a bag with you. Mental | 1 |
Wizz Air | Worse than terrible, time and time again. Their safety standards are good and their route network is respectable but they are massively chaotic, unreliable, cancel flights often, refuse to pay compensation or expenses, and their customer service is THE WORST. | 1 |
Lufthansa | Worse travel and customer experience ever experienced. The level of incompetency of this company is unprecedented, better pay little more and use a trustful company for piece of mind. Lufthansa was first time and will be last. | 1 |
Lufthansa | Worse travel and customer experience ever. The level of incompetency of this company is unprecedented, better pay little more and use a trustful company for piece of mind.Lufthansa was first time and will be last. | 1 |
Grupo IAG | Worse trip ever!! I travel from New York to Barcelona and I didn't even get anything to drink. Keep in mine this is a 7 hrs trip. Flight attendants were very rude and racist. I upgrade it my seat thinking that I was going to at least get something to drink but I didn't. I travel with 6 more people and we all got the same service. It was horrible | 1 |
Ryanair | Worse, bad, unpleasant flight ever had, they airline is money orianted and everything is design to force you to pay, service is zero, flight and airplan is the worse I have ever seen.You end up paying the same money as you choose a proper airline.Do go to this trap | 1 |
EasyJet | Worst ! Rip off ! Currupt! Try to find a rep ,phoned every number and stranded at airport ! Booked car hire through easyjet as well to be greated with a aditional £273.59 charge in which i had allready paid for the car hire online ! So we ended up hiring from a independent hirer Hertz ! | 1 |
EasyJet | Worst Airline Company In The World.They should not be allowed to operate in the manner of no consideration towards customers. They have appalling staff, who talk to you without any empathy or respect. They should be audited, there baggage drop off time frames are ridiculous as it's impossible to make those time frames with so many flights going out. It's so disorganised and disoriented without any organisational skills.Easy jet is a real life scam, asking to pay for extras once you've confirmed the flight. Totalling the bill to extortion amounts.We have been at the airport since 4am, with a flight leaving at 7.05am, but denied access on flight at stating we were late when the service caused the delays for us to become late.This will be taken further as this treatment is an absolute failure on part of the airline.I do not wish anyone going through the ordeal we have experience on easyJet. | 1 |
Ryanair | Worst Airline Customer Support. Ryanair is going against their own Refund Policy. Tickets are non-refundable, but under certain circumstances the customer has a right to a refund, e.g., Ryanair cancels the flight less then 14 days prior travelling. My flight got cancelled on the same day. I'm in touch with the customer service since weeks and they deny me my refund. The only way to claim my right:European Commission Online Dispute Resolution (ODR) service. No other support. As their own support is miserable. I had to e-mail with one of their employees Karolina T. who is absolutely incompetent and apparently doesn't want to understand their own policy. Ignorant. I much rather pay £100 more for any other airline next time. Never ever am I gonna fly with this sh** airline again. Their service after the cancellation disgusts me. It's a principle. And theirs is, they don't wanna pay you back. Even if they have to. Ridiculous. | 1 |
Ryanair | Worst Airline Ever waiting to rob you by making things not clear. Made me pay 252 Euros in check in fines for flying with kids. They should be banned worldwide for being a scam company and the funniest bit is they are selling lotteries in the name of children charities. | 1 |
Turkish Airlines | Worst Airline Ever! Chose it at your own RISK!!!!!Last month, I booked a ticket from the Turkish website and it seemed pretty normal, but when I got to the airport, I was in transit and lost my flights by seconds, without no announcement or anything. I could see the gates closing, but they did not let me in. When I asked them when was the next flight, they said they could not provide me with much information unless I pay!! I had to pay double, and it was not just me. They did the same thing to a mother that had 4 children and she needed to pay for her ticket and her children's. I finally got the next flight by midnight. Its clearly a scam and done on purpose!!!!. | 1 |
Lufthansa | Worst Airline Ever! Period! | 1 |
Ryanair | Worst Airline Ever!! On hold for an hour, and customer service agent hung up on me. Refused to hand me over to a supervisor/manager to make a complaint. Had to use the complaint line (which is 20 working days wait, and after our flight is due to fly)! Can't go on our holiday in Bulgaria (due to Bulgarian quarantine laws, we would be breaking the law to catch the return flight). Ryanair refused to give refund, voucher or waive rebooking fee (£35 per person, per flight - which is more than a new flight would cost per person). Will literally lose £750 paid to Ryanair, they haven't appropriately indemnified me as their customer. 2/4 people in the party are key workers in the UK, and aren't able to quarantine either based on their roles. I promised myself that I would never fly with Ryanair again! | 1 |
Ryanair | Worst Airline Ever. I have no words to describe the immense suffering and disappointment I'm feeling.Organization 0Everything else 0Massive delays with no explanations. 4 euro voucher for the inconvenience. | 1 |
Turkish Airlines | Worst Airline I ever got to fly with - Never again!!!!!From the beginning to the end all and all a disappointing experience. What a hustle to deal with the customer service and the airline itself!!!!Turkish airlines changed my flight to the next day without offering a compensation.After a lot of attempts to get in contact with themTerrible Customer service - If it can be called a customer service.Got replies in Turkish - Tried to call the main offices and they said that Complaints can only be dealt in Turkish.They send me links that do not work. I did not agree with their reply and its not possible to send another feedback.Their app doesnt work - Cant scan my passport.I have sent them a feedback about their app and things that do not work and they never came back to me about these issues.If you want peace of mind and an airline that has a good customer service- easy to correspond with - send and receive feedback - Effective- Organised- things function then its not TURKISH AIRLINES you should fly with!!!! | 1 |
Lufthansa | Worst Airline I have ever booked with. Almost a year on I am still owed over £600 for a cancelled flight. They do not respond other than through form letters that don't address your actual issue. I have now resorted to filing a complaint with SOEP. Steer clear. | 1 |
Eurowings | Worst Airline I have ever done business with. Tried calling the customer service, but after 22 hours and 18 minutes they disconnected the line without spoken to an employee. This is ridiculous.According to the EU laws I do not have to accept a voucher for a canceled flight and I am eligible for a refund. There is NO WAY to get in contact with this horrible company. | 1 |
Grupo IAG | Worst Airline I have ever traveled with. I travel extensively internationally and have seen it all. They left 45 minutes late due to baggage loading issues (no other explanation provided). Our connecting flight from Dublin to Edinburgh was delayed by 1 hour no explanation provided. Our bags never arrived - they somehow were sent to London! The luggage counter in Edinburgh is not manned - it’s subcontracted out to another company who makes you fill out a form but no one seems to know what next! Finally figured out a web based link for reporting missing bags etc. when we landed in Dublin from an overnight flight from Philadelphia no breakfast/tea or coffee was served! I won’t travel Aer Fungus even if were free. No respect/accommodation for passengers - avoid at any cost. | 1 |
Vueling | Worst Airline and I will not recommend anyone to fly with this airline. They are so unreliable and you cannot trust them. They leave you in between without any help or support.I should give him --- Star | 1 |
Ryanair | Worst Airline ever with a very poor customer service. Waiting already 2 years for my Refund. Our flight was cancelled because of the Pandemic.This was in 2020! I requested a refund on the webside and made everything what was requested. At the end they told me , they are not able to find my booking ?Also I know, there are a lot of people, with the same problem here.Shame on you ! This company is really bad and treats people like badly.At the end it is never cheap flying with them. If you have a problem there will be no one who will help. | 1 |
Ryanair | Worst Airline ever! Always delayed, rude staffs at boarding gate, extortionate bagging policies, very poor customer services and customer value. Airline should be stricken off | 1 |
Turkish Airlines | Worst Airline ever! Stay away from this airline.I know you all are looking for cheap flights but don't be fooled by Turkish prices. They offer cheap flights but in return, you will have the worst experiences and uncertainty ever. I raised some complaints to them and they refused to pay compensation on canceled flights. I will take it further. | 1 |
Grupo AirFrance-KLM | Worst Airline ever!!!!! I'm travelling with a child and 3 out of our 4 flights were delayed, the food is awful and most of their staff are not helpful or just downright rude. I'll never spend my money with them again. | 1 |
Ryanair | Worst Airline ever!!!Where do I begin made the mistake booking a flight to Ibiza via last minute! I was not aware that hand luggage is not cabin size but literally a hand bag size luggage! Then when you checkin the system doesn't even try and seat your group together it randomly picks seats no where near each other even if you've booked your flights together (and there are seats available together) So you have no choice but to pay to sit together so on checkin myself and the other two people travelling with me ended up paying an extra £100 luggage and seating which when we looked at it we would have saved money booking with easyJet!The plane 🙄 it was filthy the seats had food on them and in front of my seat and food all over the floor when I asked if it could be cleaned I was told it would be cleaned on the return journey ermm how was that benefiting me?So on our return journey we decided we was not going to pay to sit together but my two friends where seated near each other at the front of the plane whereas I was allocated a seat at the back! When I went to drop of my suitcase I checked and there was a seat free next to one of my friends so I asked if I could just change my seat they guy had the cheek to say no pay no move I couldn't be bothered as it was a night flight anyway! However due to the fact there where free seats everyone ended up moving and swapping seats to be closer to their friends including myself who ended up sitting next to my friends which goes to show Ryanair is not really a budget airline because they clearly try to make extra money by charging you for the extras that other airlines include in their price! Would I ever fly with Ryanair again NO WAY I'm sticking to easyJet or other airlines! Oh and guess what the plane was dirty again flying home even the guy behind me had to ask for tissue to clean his seat! My advice is to bring bacterial wipes if you fly with Ryanair and a hand held hoover!! | 1 |
Wizz Air | Worst Airline ever!Always in late!Charge for tiny extra handbag like 73 eur extra át check in.Never use again, and not recommended! | 1 |
Ryanair | Worst Airline ever, I put my life on it, I will never book with them again!Turned up to gate with plenty of time and denied my boarding for no reason. Contacted their customer service team who gave me a terrible answer and no resolution. £120 out of pocket!Rude and incompetent staff at gate too! Stay clear! It's worth paying a little more for standards. | 1 |
Ryanair | Worst Airline ever, I you can avoid it. Do it. | 1 |
Ryanair | Worst Airline ever. 6/8 last flights delayed between 1-3h , just enough to not have to compensate. Looking at the reviews here I notice they really dont care. Costumer service is really bad as well. Avoid at all cost, it will probably save you money to go with a slightly more costly flight. | 1 |
Norwegian | Worst Airline ever. Better to walk/bike/drive then to take this air shuttle. | 1 |
Norwegian | Worst Airline ever. Last minute cancellation, no communication, took us 4 hours to reach a representative to rebook, finally rebooked us on another airline and when we reached the airport, we were told Norwegian had overbooked the other airline. Waiting on stand by until boarding. Luckily we did get a place on the aircraft. Return flight also cancelled 45 min before departure. We were rechecked on another fight with a detour through Iceland. Reached JFK with a delay of about 5 hours, only to find out that our bags were left in Gatwick. They didn't even offer water to passengers after delaying them for over 4 hours. Inhuman and lousy representatives. Never ever going to fly this airline again. When offering refund on a flight, they will only offer you refund for one way. They expect you to fly back on a return trip even when they cancel the flight. Like you are supposed to magically fly back when you dont even make it there. | 1 |
Ryanair | Worst Airline ever. They will charge you for bags even if you pay for bags in cabin. | 1 |
Vueling | Worst Airline ever.I have paid 120€ for a checked piece of luggage, as I needed items for work which I couldn´t take inside the plane. On the return flight from Barcelona to Berlin my luggage was not transported. For 6 days Vueling could not find my luggage, although it had a correct label and an address tag with name, address, tel. nr and e-mail address. Vueling claimed the suitcase had been found the next day and sent to Berlin which was a blatant lie. I had an AirTag in the luggage which showed me that the suitcase was not moved in Barcelona for more than 6 day. Dozens of calls and e-mails proved that this airline offers below zero service, doesn´t care about customers and lies, lies, lies. Avoid by all means, crew felt like guards in a Gulag, rude, unfriendly and miserable. The best ist the standard answer by Vueling "please contact us via our social media channels" here. I did and apart of some spamers from Kenya who claimed to be an official "Vueling" representative and who tried to embezzle some money absolutely no one cared. The answer was : "Your PIR was closed, so case closed as well" Utter, utter nonsense. AVOID!!!" | 1 |
Wizz Air | Worst Airline ever.The staff is rude at the Airport.Lady asked me to put my bag to check the dimensions and she said i have only a minute to put it in and take out . She asked me to pay 54£ for the over baggage and i ended up paying!she didn't even give me a chance to move my things in the bag. | 1 |
EasyJet | Worst Airline ever.They had overbooked the flight and I was unable to make my flight back home from Milan. No explanation, no help, no service, no support, no nothing.Highly recommend against using Easyjet. | 1 |
Ryanair | Worst Airline everlack of staffbad customer servicenot a comfortable journey at allnot travelling with them anymoretook £270 of my account with out my permission for their own mistake.AVOID AVOID AVOID | 1 |
Lufthansa | Worst Airline i have ever had the misfortune to do business with.Flight to Manchester to Katowice via Frankfurt 1st July, late, Katowice flight left. No support from Lufthansa (it wsas their delay !); no staff in Frankfurt dealing with other than in main lobby so had to exit airside. Flight rebook for afternoon next day, useless, returned. Bag did not arrive for 3 days. No contact; phone contact useless and staff just rude.Customer focus and experience = 0. Absolutely abysmal. Small claims court next. Feedback ref # FB ID 33133940 | 1 |
Grupo IAG | Worst Airline i have ever travelled with I will never use this airline again!!Budget Airlines treat customers better | 1 |
Ryanair | Worst Airline i have ever used, terrible customer service, actually there is no customer service. Round in circles asking for a refund for 8 of us who should have travelled in May and Ryanair cancelled. feel like i wont get a refund now and that hard earned cash is lining the pockets of Mr o'Leary. i will never ever use or recomend this useless airline ever again. I wish there was a star that represented 0 stars. | 1 |
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