Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Worst Airline in the history of Airlines. My experience:Outward flight:* More than 3 hours delay* Horrible staffFirst try for a return flight:* More than 3 hours delay* Cancellation of flight* Lies about cancellation* No help with booking a hotel / transfer* Unfriendly staffSecond try for a return flight:* More delays* Landing at the wrong airport* Waiting more than 3 hours for a transfer to the right airport* More lies about the reason of landing at the wrong airport (they knew they couldn't land at Eindhoven because of the same problem as yesterday, and they still went for it)We had to book our own hotel / transfer, and we still didn't receive any money back.#boycottryanair #worstairline | 1 |
EasyJet | Worst Airline in the sky and they level up with Ryanair. Once rated them a bit better that that awful Ryanair but now they are competing for the most stressful airline in the Europe skies.You want to reach your destination stressed, take Ryanair or Easyjet, you'd surely have a HBP by the time that voice arrive at the other end.Customer Service is Nil,Clarity is Zilch. Anything to confuse you so you'd pay premium at the end. They deserve no star ratings in my books. | 1 |
Vueling | Worst Airline in the world!!!!!! They should not be allowed to be in business. The airline association should not allow them to run as an airline. They have the worst customer service and overcharge for what is supposed to be a cheap flight. Had to stand in a 2hour long queue because they didn't have enough people working at the check-in desks to check everyone in in a timely manner. Absolutely ridiculous! Then when I got to the front of the queue to check in they told me that they overbooked the flight and had to put me on the next one. Why are they allowed to be in business. Do not make the mistake and use this Airlines. Save yourself the pain and waste of time | 1 |
Lufthansa | Worst Airline of the year.I am suprised that you are still continue to fly and to create so many problems for your customers. YOU ARE THE WORST AIRLINE OF THE YEAR in all types of services and activities. Since July 2022, I am still waiting from a reply from you regarding the problems that you have created to me and destroy my holiday. YOU HAVE LEFT ME IN TWO different airports for two nights without food, accommodation or drinks and at the end i have to buy a ticket from easy jet to arrive to my final destination without any cloths. My luggage finally arrived after 25 days and Iam still waiting for your answer regarding my complaints for all your services. Is it so difficult for you to apologies and to examine my complain? Just wonder what are you doing ? HOPE THAT I WILL NEVER FLY WITH YOU AGAIN. | 1 |
Ryanair | Worst Airline on this planet. They're charging for little kids bags extra due to its "oversize". The seats are so uncomfortable, I wouldn't take another flight if it's for free. | 1 |
Pegasus Airlines | Worst Airline providerStaff are not trained or competent at all | 1 |
Lufthansa | Worst Airline service , one star is even very high review for them .......!! | 1 |
Turkish Airlines | Worst Airline staffs have ever come across in my travelling experience. Ignorant and bad banners. The customers service too lied about the whole situation to avoid paying compensation. Won't recommend them | 1 |
Grupo AirFrance-KLM | Worst Airline to travel in. Extremely rude and unhelpful staff. I needed water and called the airhostess multiple times but no one paid heed. It might sound unreal but I had to wait for 2 hours before someone attended me! When the airhostess finally came, she says we will serve water with breakfast, I am like what! I have waited for 2 hours to get you and you want me to wait more. Ridiculous. Absolute worst experience. Have travelled so many times through various airlines but even the cheapest of airlines do not have this bad service.ABSOLUTE NEVER! | 1 |
Turkish Airlines | Worst Airline with no mangegemt. Rude staff with no manners at all, had an extremely miserable experience with the Turkish Airline. I will never book a flight with them again. | 1 |
Ryanair | Worst Airline you can ever imagine.If you are only 1 second too late the didn't help to catch your flight. You have to pay 100€ for the sh** and you have to stay the night at the airport. Thank you Ryanair and the unfriedly stuff for destroying our holidays.Never ever this company... | 1 |
Vueling | Worst Airline! Always delays, no expalanation only delays. I missed my connection flight and the only thing the said was : “sorryâ€. Customer service is inefficient. No help from them. Vueling never again! It’s a shame is part of British Airways group. | 1 |
Lufthansa | Worst Airline!I paid a lots of money on one way with my 2kids, it happened to be my daughter was unwell and she was throwing out on the whole journey but, no crew came to give us help or showed their humanity!They never cared at all and they didn't offer any help at all. It was a long hours flight and the services were very poor. Initially, we arrived at Frankfurt and the worst thing was our flight was canceled!I do not recommend this airline at all. | 1 |
Grupo AirFrance-KLM | Worst Airline, even after paying money for all the services. I have not yet received my luggage for the past 1 week and I stranded in a new country without essentials and medicines. This is after taking a 48 hour flight. Pathetic and will not recommend to anyone. | 1 |
Wizz Air | Worst Airline. Do not fly with them. Lost baggage and have zero customer service. Still waiting for a reply days after our flight. Avoid! | 1 |
EasyJet | Worst Airline. No service at the airport. Scheduled departure time changes a lot of time with bad update follow up.No compensationNo helpdeskNothing!! | 1 |
Vueling | Worst Airlines Ever.They lost my luggage in November 2023 while traveling from Milan to Barcelona and since that time they did not locate my luggage and even rejected my compensation claim for no reason, then I discovered that most of Vueling passengers lost their luggage also. The worst thing they do not have customer care and you can't contact any one to help !!!Do Not Travel With VuelingHighly Not Recommended Airlines | 1 |
Turkish Airlines | Worst Airlines ever.I missed my connecting flight just because of the first flight delayed. I was left without any care. No hotel or no new flight ticket. Asked to pay 750 euro to new next replacement flight cost. Last time stepped into a Turkish Airlines. | 1 |
Ryanair | Worst Airlines in the world. I fly 5-10 times a month with all Airlines but this is the worst Airline ever. Our company will never ever fly with them again and neither will i.Now again today my better half and son had to fly with them. Then they arrive at the check in 1hr and 59min before the flight due to traffic. Then they say she now had to pay 100% of the ticket once again cuz she apparently had to check in latest 2 hrs before. Honestly the worst costumer service ever. So 1min after and they cant ignore that. That was the last time anyone i know is gonna fly with this Airline thats for sure. And only Airlines i ever teied where you have to check in online lavest 2 hrs before. Every normal Airline you dont check in before the check in opens "2 hrs" before.. shame on you Ryan air. | 1 |
Turkish Airlines | Worst Airlines to fly with just like their people's over there they don't help peoples the airport is huge but peoples over there is so uneducated doesn't speak English also didn't help you. My parents their health conditions get worst after traveling with Turkish airlines | 1 |
Vueling | Worst Airlines, hope their company burns in hell! When we lended they forced to seat me and other people for 30 min in this bloody plane with most uncomfortable seats in the world | 1 |
Turkish Airlines | Worst Airlines, they charged me £1009 and only offered £170 refund and still I haven't received. Scammers and cone artists. Customer service is awful | 1 |
Lufthansa | Worst Airlines. I booked flight from LHR to Brussels, Brussels to Frankfurt and Frankfurt to Male. They cancelled my flight from Brussels to Frankfurt and did not even informed me. After reaching Brussels I knew the flight was cancelled. They refuse to refund my money (even though it was their fault to cancel the flight). I am trying to contact the customer service team. Called more than 50 times (All said I need to send email to customer relations & they can't do anything) and sent many emails to their customer relations team, but there is no response from them. Its been two months now. But still no response. | 1 |
Ryanair | Worst Airplane firm out there. You need to buy everything exstra, and they dont remind you. So you'll have to spend more than you first expect. Furthermore the servicecenter is completely useless. I have No clue How Ryanair is still a thing. Last time i travel with Them for sure. | 1 |
Wizz Air | Worst B-S company ever! Customer service charges you 1,5 euro a minute and hangs up on you sahing ai can not help you open a new claim, bye bye now. CLICK!Hold no responsibilities according to the regulations of damage luggage or lost luggage in the EC 261/2004 European regulation and Montreal Convention.DO NOT FLY WITH THIS COMPANY WITH ANY CHRCKED IN LUGGAGE. YOU WILL NOT BE COMPENSATED! | 1 |
Grupo IAG | Worst BA experience. I was supposed to fly out to Italy on 7 September 2023. I arrived at OR Tambo International airport ready to check my bags in (I already checked-in online the previous evening so I had my boarding pass ready). At the counter I was told that I had been off-loaded from the flight as my connecting flight has been cancelled. No information was sent regarding this beforehand. The team at the check-in counter tried to get me on another flight that evening, but there were no flights available. They did manage to get me another flight the following evening with Lufthansa to Italy via Frankfurt. However, I did miss the first part of my trip having arrived a day and a half later than I was supposed to. Upon moving the flights I did ask the BA staff whether my flights back are still valid and that everything is in order, which they assured me is correct. I have to fly back to South Africa on 18 September and upon checking my booking information I noticed on my BA account that my first flight (Milan to London) is just missing from my booking. My connecting from London to Johannesburg is still there. After spending the entire morning on the customer helpline two different operators picked up and in both instances, the moment I proceed to give my booking reference number, my call gets dropped. Currently it seems like I will be arriving at the airport again on Monday without a flight. | 2 |
Lufthansa | Worst Company ever and I have travelled a lot in my timeNo serviceNo answerLOOSE your bagage and then ignore all your attemts to reach themAfter 5 weeks We still have not heard anythingI am so chocked that such a Big Company treats there guests like this | 1 |
Wizz Air | Worst Company ever exiting. Gave me only nerve break down and minus for 400€ when tikket costed 150€ to start with. Stupidest system what dose not work. Costumer support is not answering, no link for check inn was sendet ! | 1 |
EasyJet | Worst Company ever. Delays, Cancellations for flights that costs more that 300 eur with cabine luggage. | 1 |
Air Europa | Worst Company ever. Extremly bad communication, seems they are thinkint they can treat customers like fools and läßt bit not least check the condition of the plain im the picture below | 1 |
Turkish Airlines | Worst Company ever. They gave the seats we paid 250$ extra for to someone else (this for 12 hour flight) and then said that if we weren’t happy, we could come back tomorrow. We tried calling them more than 15 times to change our flight and they would either hang up on us or tell us that they will call us back and never did for a whole week. I’ve never seen that in my entire life | 1 |
Turkish Airlines | Worst Costumer service I have ever experienced.! They just don't care about your requests. They just have bots, it's merely impossible to talk with a real person. | 1 |
Grupo IAG | Worst Customer Service I have ever experienced.still waiting 8 weeks down the line for an expense form to be reviewed and reimbursed; they will probably come up with an excuse to get out of paying also. tried calling their customer service team, and you get put through to a call centre in Athens, and their WhatsApp channel is rubbish as their chatbot is useless. Big 0 Rating | 1 |
Lufthansa | Worst Customer Service I've Ever Experienced.This is the first 1-star review I've ever taken the time to write for any company.We were refused a voucher for COVID cancellation because we "canceled online". Apparently, if we would have called them and waited for hours on hold, they might have given us a voucher. They just don't tell you that beforehand.The Refund Department does NOT have a phone number. They only have an email. They haven't replied to us in 6 weeks. Still waiting.We tried calling the only phone number (again) and they refused to connect us to anyone in the refund department, eventually hanging up on us.Alaska, Hawaiian, Delta, and Allegiant all worked with us easily. We will never fly with Lufthansa again. | 1 |
Turkish Airlines | Worst Customer Service and Airline EVER. Kept me, my 11 month old baby and my 6 month old pregnant wife at the airport for 10 hours! Off the back of their MISTAKE. No care for their customers, book a ticket and they do not even send you an update as a a text or an email for timings. In my calendar their ticket originally was pulled for a certain time and the actual flight was 2 hours earlier. Even though we got their at 12 they did not rush us onto the flight like a decent airline such as Emirates or British Airways do. (Pregnant wife and an 11 month old) sent us to the mad busy customer service desk. NO ONE cared, no one really spoke English, it was like a big joke to them. Sad thing was the place was full of other customers who could not get close to the 194 locations Turkish airlines fly with. APPALLING. My wife was crying and in bits, over 10 hours at the airport and only when I was forced to pay to get to the UK did they actually take notice that we existed. WORST EXPERIENCE EVER | 1 |
Grupo AirFrance-KLM | Worst Customer Service! On 28 July 2023, we had a connecting flight from Riyadh - Amsterdam to Lisbon and when we arrived in Lisbon, my luggage was lost. We have to modify our 3 weeks trip since my luggage did not show up at all even after I came back from the trip. In fact up to this date which is the end of September 2023, KLM did not compensate or do anything even after we filed a complain in the airport and their website. Worst part you could barely contact their customer service especially the email. They keep asking me to send the required information/documents for the lost luggage which I replied several times to their email that the customer service gave me but they claimed that they did not receive my reply and keep closing my case! I spent several hours and money making a long distance call to their customer service, chatting on their whatsapp and messenger to ask for the email and they keep giving the same email address but claiming that they are not receiving my respond! I even update my case to their website online, uploaded all the necessary documents but NOTHING happen! I think they are doing it on purpose to make sure that we give up on our claim. It is so frustrating, I would never ever recommend their airline! I'm still waiting and trying to reach them but its so difficult. I hope they read this and provide answers to me because this is NOT acceptable! | 1 |
Lufthansa | Worst Customer Service. Don't book with Lufthansa ever. 12-14 hours wait to speak to their customer rep who are absolutely rude and disrespectful. They will keep you on hold for hours and keep increasing the price every time they take you off the hold. I confirmed on date and price of the booking, they put me on hold for 2 hours and after said the price is now changed to double the amountThe rep was so rude that she wouldn't even listen and kept on shouting on the phone. This is the worst airline and service I have ever received. NEVER EVER BOOKING ANY FLIGHT THROUGH LUFTHANSA AGAIN. | 1 |
Lufthansa | Worst Customer Support Ever.They avoid giving you an answer, they are rude. And they take 3 weeks to answer to a email.They also use the fake, catering company on strike excuse to not serve anything on board.Star-Alliance my a** | 1 |
Wizz Air | Worst Customer service I have experienced, ever. Its been more than 6 months and still not been able to fully recover refund for cancelled flight back in March 2020. Every time you call, you get told different information, no reply to emails. Eventually received some funds, but not the full amount due to their error, It takes another 14 to 20 working days apparently to receive funds, so after waiting long again, its quite disappointing to find out only tiny amount has been refunded again, another error. Why do I have to beg for money that I am entitled to? Avoid if you can | 1 |
Grupo AirFrance-KLM | Worst Customer service. They have lied and committed fraud during covid. | 1 |
Ryanair | Worst Ever!!!! Never ever | 1 |
Iberia | Worst Experience EverThey don't give a crap after you buy the ticket, I waited for an hour to contact someone from customer service having to recall them constantly to finally get to someone and after finally talking to someone not only weren't they able to fix my problem, they send me to British airways and before I can even say something they hang up. I have never been so pissed of with customer service in my life, literally created an account to put this review. | 1 |
Norwegian | Worst Experience ever.We were going to Barcelona Sthlm. It was supoosed to be a 3.5h trip. 12.35 to 16.00(Direct Flight).First they tried to get away with increasing flight time by forcing us to do a detour to Oslo so now it wasn't a direct flight anymore. They did this by making the flight depart earlier(10.35) but arriving 16.00 according to schedule on Oslo.This to suddenly pick up norwegian passamgers from Oslo making our flight a 5.5 hour instead of 3.5 and we got nothing for it. Not even a meal.Now we are in Oslo and they have screwed up the passmger list! And not only did we have to live theough the detour to Norway but now also we are further delayed crushing our first vacation day plans.Lastly, they did not even inform us that we were delayed when we were In Oslo. We just sat there and the crew didn't want to answer we were delayed.I very seldom write these reviews but living theough this, not being informed nor compensated... This company acts worse than Ryan air!Dissappointed. | 1 |
Grupo AirFrance-KLM | Worst Experience of my life!To hot, and the storing besides the knees there's was a complete hole in it so I couldn't store things there | 1 |
Vueling | Worst Flight Experience Ever with Vueling – Flight VY3069, February 16, 2025I never expected a flight to be this dreadful, but my experience with Vueling on flight VY3069 from Gran Canaria was absolutely shocking. From the moment I stepped on board, it was clear that this airline has no respect for its passengers.First and foremost, the entire cabin reeked of something unpleasant, like human waste. It was unbearable. The smell lingered throughout the flight, making it impossible to relax or enjoy the journey. It was beyond disturbing and completely unacceptable for a commercial airline.To make things worse, there was no proper communication from the crew about the amenities on board. They didn't even mention that there were toilets available on the plane, which was incredibly frustrating. With such an unbearable odor filling the cabin, I think passengers would appreciate knowing where the restrooms are, especially for those who, like me, were worried about not being able to make it without an emergency.The staff on this flight couldn't have been less helpful. It seemed like they were trying their hardest to avoid any actual work. One passenger, visibly hungover, needed some attention, and instead of addressing the needs of all passengers, the crew chose to focus on this single individual for most of the flight. Meanwhile, the rest of us were left feeling neglected and ignored.It was clear that Vueling's staff had no interest in providing any kind of service or making passengers feel comfortable. It felt like the entire crew was just going through the motions, with no enthusiasm, professionalism, or even basic customer service skills.Vueling as an airline is a complete joke. I will never fly with them again. If you care about having a pleasant flying experience, do yourself a favor and avoid this terrible airline at all costs. I would rather take a train or a bus for hours than endure another flight with such an irresponsible and unprofessional company.This review describes your experience in a clear and detailed manner, with a strong emphasis on the discomfort and poor service encountered during the flight. | 1 |
Lufthansa | Worst Flight ever. They booked me transit flight from London to Delhi transit in Frankfurt, but didn't allow me to board the flight.Asking for visa and even if I will apply for visa it will take 3,4 months. However they allowed me to book the flight one day before and that is without mentioning that visa requirement anywhere.Fraud airline. | 1 |
Wizz Air | Worst Imaginable ZZ-list Abusive Irresponsible Rated ever company. The WORST I ever used.- without any warning postpones flight like for TWO hours - people miss theit next flights or trips and the company didnt even apologize as if its normal- when you need urgent help, the staff (and I talk of the Chopin airport Wizzair staff members) acts like formal, not really going to help, probably have commission from increased prices of tickets and act correspondingly- when you need to buy a ticket urgently and are in stranded situation, Wizzair on the site increases the cost of remaining tickets like THREE TIMES higher and capitalizes on somebody's problems, very inhuman and overall disgusting- and yes - have you ever seen how before your own flight the plane is urgently aired after the passengers that have just left it, not all litter completely collected and the mechanics urgently visually inspect the plane's turbines? Thats Wizz Air | 1 |
Ryanair | Worst SCAMMING ROBBING AIRLINE EVERIGNORE EMAILSIFNORE PHONE CALLS IVE CONTACTED IRISH GOVERMENT ABOT THEM ,HOW ARE THEY GETTING AWAY WITH IT ,IS BEYOND MEASKED FOR ADDRESS FOR MY SOLICITOR ,NO REPLY ,,,,,,,,I AM GOING TO COURT | 1 |
Turkish Airlines | Worst Service ever!!!!I have been ripped off $9000 by Turkish Air.No assistance in 4 days.Booking Centre staff incompetent.Tried to book flights with carry on pets - 2 cats. Followed all the instructions and they couldn't complete the booking.No-one has helped. No one has the competence to help.I asked for a manager or supervisor. Not available.I just want a refund now.Will be contacting my solicitors if I have to. | 1 |
Ryanair | Worst UK airline by far...late flights...only 1 staff member unloading bags so waited an hour...problem is that they don't really care. 1.4 out of 5 for reviews and 83% of them 1's...they will only change when we stop using them. Here's hoping they go out of business during the recession. | 1 |
Lufthansa | Worst USA-Europe flight ever. Low quality food, no choice other than super-spicy spaghetti, which my son did not want to eat. Crew exceptionally rude. Most importantly: we received no prior advice on whether a Covid test was required and which type, so we contacted the call center and were reassured that we would be able to board without a test, though we would have to self-quarantine on arrival. However, when we arrived at the check-in, we were told that a PCR test was required, which we had to do in emergency at the cost of USD 275 x 2 = 550! Shame on Lufthansa! | 1 |
Wizz Air | Worst air company ever, I have taken 3 flights and all of them have been cancelled or delayed. No communication between employees, people is freaking out, no one knows what to do. Never flying again with them!! | 1 |
Iberia | Worst air company ever. never buy tickets from them | 1 |
EasyJet | Worst air flights ever, we added two luggages to our three persons booking and when we reached to the airport the help desk refused to accept our cabin luggages they charged us extra for the two small carry on luggages although they're the smallest size. The put our seats scattered and when I asked to speak to a supervisor she said he's busy he can't talk to you . WHAT KIND OF SERVICES YOU PROVIDE!!!! | 1 |
Ryanair | Worst air line out there!!!There app crashes and when you get to the airport and explain that there app has crashed they charge you £55 to check in. The staff are rude. Book with some one else if possible… | 1 |
EasyJet | Worst air line, left my air pods on my flight and trying to contact them for 3 weeks their business phones not getting answered along with no reply to the emails I've sent.Pathetic | 1 |
Grupo IAG | Worst aircraft I have ever flown. The seats were cramped and uncomfortable considering the flights cost well over &1000each we expected a little space for the money my husbands knees were rubbing on seat in front which for a 10 hour+ flight is not acceptable. My food was disgusting and inedible both the hot food and the breakfast were vile. I would not entertain using BA again. Ground staff were great it’s the seating and food on offer that lets the airline down. We expected so much more. | 1 |
Ryanair | Worst aircraft carrier ever | 1 |
EasyJet | Worst airfare reservation site in the world. Poor service and here at Easyjet it's like that, until you pay the ticket it's a beauty, but if you don't know that there are no bags included in the ticket, and if you need to cancel, you can forget there is no agreement, you'll lose your money.So run away from that company and choose companies that respect the customer! | 1 |
Ryanair | Worst airline , never use them again even if the give me the ticket for free. Charged me and my family £275 for not checked in online. Flight delayed lost my train tickets £75 from Birmingham to Leicester. Staff on the counter very rude and unhelpful, all what the are after is money, no sympathy. One of the passenger was a women with her children was in tears because of her her hand luggage, felt so sorry for her and her children seeing their mum crying. | 1 |
Vueling | Worst airline - cancelled flight last minute and gave me the option to have a refund. When I clicked on the refund option they emailed to say they didn't have my bank details and I need to supply this. The link sent me to a chat which was automated and wanted my booking confirmation email and flight details when I supplied all of this it said there was an error and to please try again later. So no refund for over £200 flights and no communication as they do not answer the phone or email. | 1 |
Iberia | Worst airline - overbooked 12 people that are now waiting at the gate. How bad is their ticket management?? | 1 |
Ryanair | Worst airline . They are just money making machine . Using my cabin bag across the world for last 10 years either no issues and suddenly they are counting it in check in .On top of that they are threatening to leave you un boarded .No customer regards and rude representative mostly .Flight :RK1367 | 1 |
Pegasus Airlines | Worst airline .Paid in advance for online meal.These people didnt give us a meal but double billed us for flight instead.We try to get our money back and they email us to say case is closed.What type of business is this??? | 1 |
Pegasus Airlines | Worst airline / serviceToday 16th jan 2025 i took the flight pegasus flight PC615 from doha to athens via istanbul. They reached almost 1 hour late to Istanbul due to heavy ground traffic, the boarding gate for athens closed. They said i can take the flight next day to which i said i will instead go to Amsterdam and theyagreed to give me the ticket. They said my baggage is offloaded from Athens flight and will be sent to Amsterdam with me. Before boarding the flight i asked the lady twice at gate 203B and she confirmed after checking with some support staff that baggage is loaded on the flight to Amsterdam Airport. I am now at Amsterdam and after searching for 2 hours dnata staff confirmed that the bag is at Istanbul. Thats the only bag i have with all my necessities. I am surprised how an airline company can be so inefficient. Hope they can bring the bag tomorrow without making more blunders. | 1 |
Ryanair | Worst airline Company in historyI booked a flight to Budapest from Denmark and suddenly at check in they cancelled our flight for outgoing and told us to rebook the ticket for 6 times more cost!!!' This Company is a scam!! Only thing they say is we are sorryðŸ‘🽠| 1 |
Iberia | Worst airline EVER, this should be 0 stars if possible. My luggage got lost and they managed to find it at then loose it again 3 times. How is that even possible. My luggage has now been delayed/missing for 18 days. No information about anything, they just ignore you when you call to ask, or simply hang up. Service in the airport is nonexistent, rude and ignorant personnel in both plane and airport. Enormous queues waiting for check in, online checking not working. Toilets onboard (will not even comment further on that!!) I just wish I had read these reviews before booking. NEVER fly Iberia! | 1 |
Ryanair | Worst airline EVER. Delayed our flight for two hours and to sneakily avoid having to provide us with any food vouchers they put us all on the plane for another two hours after this. As soon as the delay was announced, the Ryanair help desk was EMPTY and not one single staff member had the guts to stand there and tell anyone what was going on so we all just sat there wondering. Hours later we're piled into the plane, STARVING, and they had the CHEEK to still make us pay for any food or water with no apology snacks. (This is now about midnight) and the worst part yet? They knew when we got to other end (at about 1:30 am) we'd have to wait until the first train service at 4am as there were no ubers or buses and most of us young people couldn't afford the £300 taxi fee back to London. The majority of my flight slept on the floor of the airport that night Including myself whilst the air hostesses all trotted off to their Nice hotels without glancing our way. Absolute trash airline with no consideration, communication, or heart to take care of their customers. TRASH. | 1 |
Vueling | Worst airline EVER...I fly every week and I will never set a foot in one of these planes. Everything is disorganized, they highjacked my suite case at the end of the jetway saying was no more room in the overhead bins... when I walk in the plane it was plenty of room for at least 10 suite cases. Rude people, not customers oriented they won't see my money again, I will prefer to pay double of the price instead of flying with them. On the top of that late flight for departure, no suite case at the arrival... an advise to the readers stay away from Vueling. | 1 |
SAS | Worst airline I ever flew with. Everything went bad. Flight delayed so we missed the connecting flight (which we later found out was cancelled? Or maybe not, we still do not know). Luckily we were not in a rush but if anyone has an emergency, you should definitely not count on them. Also we were re-booked to an insane route, having to take 2 additional connecting flights which was unacceptable so we had to spend time and correct that as well. Then came the time for the flight. No vegetarian option available because we had 'low class' tickets so we are told that we have to prebook. We try this for the next flight but the meals are sold out (whatever that means). Customer service is only available for certain time intervals, so if you are in the US, as we were, we couldn't contact them at reasonable times. So we went to the desk (I already knew it was late to ask, because you have to pre-order the meals 24h ahead of time, although on the website the time of 18h is also mentioned) and the lady there had a terrible superior attitude and wouldn't even let me explain the situation. So we had to buy food in the airport so we have stuff to eat on the plane, where we pay a small fortune to fly in decent conditions. Overall recommendation, avoid this airline at all costs. A humiliating experience. | 1 |
Lufthansa | Worst airline I ever flew with. The three times I did, the flight was either delayed so I could not catch my connecting flight or cancelled altogether. Terrible, unhelpful customer service which is also almost impossible to reach. Getting my money back for the cancelled flight took a lot of effort and two years. On the last flight, my luggage was lost and the response from a Lufthansa customer service agent was a copy-pasted generic reply, two days later, still no luggage. Deeply dissatisfied and I will not fly with them ever again. | 1 |
Pegasus Airlines | Worst airline I ever traveled. They don't even give you water to drink .if you want to drink water then pay a very high cost and get a very tiny bottle in exchange of too much money which is not even sufficient to quinch the thrist of a little child. Very rude. Uncooperative staff. Don't give meal even during the long journey.they just give a very dry and cold bun with cold hard piece of little chicken slice in it.i felt like I am a begger who has been given the rotten food. Terrible service | 1 |
Ryanair | Worst airline I ever tried in my entire life! If only I can give 0 score I will. First, flew from Belfast going to Stansted and availed 2 carry in bags then charged me of £70 in the boarding gate just because the luggage I have has 1cm size difference from their scale. Second, on our return flight we arrived early and checked in our luggage then aftee few hours I received an email that our flight was delayed. After few hours I checked the app and surprisingly our flight flew in time without informing us. Resulting us being left in the airport and I have to locate my luggage being left outside the conveyor. Then went to the customer service to check for the next flight which is 12hrs apart from our original flight. I was not able to be back home in time and I was not able to come to work because of this. I called their customer service several times but wont get any compensation for their fault. We are 5 passengsers on the same flight with the same issue. | 1 |
EasyJet | Worst airline I have been flying with. Delays. Bad service. No informationAnother flight cancelled. Only bad experience. I strongly advise not to use this airlines. | 1 |
Ryanair | Worst airline I have dealt with. Terrible customer services. Terrible policy's during Covid. Avoid at all cost!! £940 in change fees for £600 flights only ever use them if there no other airline available (Easyjet and BA where amazingly helpful for the other flights I had to change due to covid).AVOID RYANAIR THEY CANNOT BE TRUSTED!!! | 1 |
Vueling | Worst airline I have ever booked, they cancelled our flight and didn't take responsibility for the compensation fee. They said that the cancellation was due to a cabin crew strike, but the other flights at the same time were running. They didn't want to pay the compensation for the cancellation, they wanted to refund to months after!! I do not recommend this airline to anybody at all! | 1 |
Grupo AirFrance-KLM | Worst airline I have ever dealt with - zero customer service, zero interface ability beyond chat bots. Flew this airline as its Deltas sister company and WILL NEVER FLY it again. Lost my bag, cost me 2 entire days in Berlin, lost wages as a DJ, lost time in the city - my claim for losses were denied. Trying to get through to an agent virtually impossible, AVOID AVOID AVOID. | 1 |
Ryanair | Worst airline I have ever dealt with. They have outright refused to refund money for a trip cancelled by Covid-19. Avoid at all costs. Cowboy Airline. | 1 |
Grupo AirFrance-KLM | Worst airline I have ever dealt with. They lack in customer service and honesty. Never again KLM | 1 |
Grupo AirFrance-KLM | Worst airline I have ever dealt with. We were bumped of a flight from Glasgow to Geneva via Amsterdam. We applied for the compensation we are entitled to but they would not pay. At one point they made the false claim that they had paid the compensation. I showed them the evidence that they did not pay the compensation. They stopped responding to my messages after that. I wish I could give them no stars. | 1 |
Turkish Airlines | Worst airline I have ever flew. The customer service was rude and unprofessional. They would scream at me for their mistakes. Flight missed and was left to starve. Never going to fly in this airline. | 1 |
Lufthansa | Worst airline I have ever flown with !!!Business class tickets - lost luggage - no compensation and given the complete run around !!!We found our suitcases in the end but after spending a lot of money and time. | 1 |
Wizz Air | Worst airline I have ever flown with desperate to add on money it said you could get boarding pass at airport oh no you can't cost us £87 and the most unhelpful staff you have ever encountered then on the flight home the charged us again for a small case we already paid for and they don't listen to anything you have to say these people are obviously trained to get money off you shocking airline we complained to them never received any reply | 1 |
Lufthansa | Worst airline I have ever flown with. Just arrived in Manchester from Bolivia. 2hr delay in Panama. Arrived Frankfurt to find my flight cancelled. Stood in line at customer service for 2 hours, only to be told that it was closing and would have to go to the other service desk through passport control. After taking 90 minutes to get through passport control queued for another 2 hours at customer service to be given another flight arriving too late in Manchester for my friend to pick me up and no trains or buses home at that time. When I pointed this out to the customer service person dealing with me I was told I was on my own to sort this out. Over five hours queuing to receive this answer. To make matters worse no bags arrived with the flight to Manchester for everyone. This is the third time this has happened to me with Lufthansa and my bags. Am now in a freezing Manchester airport till tomorrow morning, nowhwere to change money or to buy a hot drink. Basically, Lufthansa has completely abandoned its customers with zero duty of care towards them. Worst airline ever. Have only given them one star because I cannot give them less, really a minus five star service. DO NOT FLY WITH THESE PEOPLE. To add to my review - when landing in Frankfurt there was a delay offboarding due to no ground staff at the gate because of staff shortages. The Skytrain to the connecting terminal was out of service and no one available to give informaton on how to get to the other terminal. Everyone was left to figure it out for themselves. And the flight I was eventually able to get was also delayed by more the forty minutes. What should havr been a 24-27 hour flight has now turned into three days! | 1 |
Ryanair | Worst airline I have ever flown with. Never again. Packed in like sardines. Hidden bits to pay. Absolute crap | 1 |
Turkish Airlines | Worst airline I have ever flown with. No space in cabin, cramped and video screen doesn't work. They also totally overbook flights so I ended up not being able to fly even though I had booked and paid resulting in me missing important appointments. Terrible customer service as well. Whatever you do rather use another airline. | 1 |
Vueling | Worst airline I have ever flown with. Scam artists | 1 |
Air Europa | Worst airline I have ever flown with. Worse than Ryanair or any other low-cost airline I have experienced, although Air Europa is a member of Skyteam and should provide a very good level of service. Appalling. Cabin staff are extremely disgraceful. They don’t provide free water or coffee on long-haul flight neither headsets to watch the very few films they provide. Seats are extremely narrow. The aircraft is almost new but badly taken care of, dirty. Worst flight ever. I would definitely give them a 0/10. | 1 |
Grupo AirFrance-KLM | Worst airline I have ever flown with.Got a confirmation email, confirming that I had booked my flight. This was done 3 months before the trip. This was only made worse by the fact of when calling them, asking why I couldn't access my boarding pass, that everything was fine, and that the website was just down, and I could check in at the airport. Imagine my shock when I wasn't even on the flight. Had to fork over 800 pounds for new tickets. Not only that, they charged me 800 pounds twice! so in the space of 4 days im out 1600 pounds. Make it make sense??? | 1 |
Eurowings | Worst airline I have ever flown withFlight was delayed both outward and inwardSeating area dirtyHad been charged £38.84 for additional baggage despite having paid for this in advanceHave sent 5 emails asking for money to be refunded still have had no refund | 1 |
Ryanair | Worst airline I have ever flown. First they delayed one flight by 11 hours. Then we showed up to another flight and they say even though I purchased my ticket in September 2017 I don't have a seat because I did not check in. I purchased a ticket and it was revoked from me. Classic bait and switch ended up paying the cost of the flight and 3 times the cost to get our seats. This company should be disbanded for violating consumer laws. Worst company ever you can tell because they don't even put their employees at airports to accept and discuss their actions and supid policies. | 1 |
Pegasus Airlines | Worst airline I have ever seen. They charge you for two pieces of luggage (hand luggage and cabin) which no other airline does. Okay fine, your rules are your rules. But then you try and buy an extra piece of luggage on the website and it doesn't let you! Like literally doesn't let you! It only allows you to increase the weight of your one luggage! Disgusting airline. Truly the worst. | 1 |
Wizz Air | Worst airline I have ever traveled with. Was really deceived. Paid for tickets and was happy because they were a bit cheaper than the other airlines. But upon check-in at the airport, we learned that we have to pay several hundred kroner for each seat and since I traveled with my family of 6, we had to spend NOK 3,000 and it was only one way. 4600 NOK both ways. Was very disappointed and angry. The plane tickets were twice as expensive. The whole holiday was ruined because the money that we had intended to spend on the holiday, we had to spend on paying for seats.First and last time i ever travelled with WIZZAIR. Never again. CRAPPY AIRLINE. | 1 |
Ryanair | Worst airline I have ever traveled with... they charge for each BS, they are damn rude and unpolite. I would rather swim the ocean than fly in the hostile atmosphere like this... Did they ever train their stewards? I have not experience such duches.. | 1 |
Vueling | Worst airline I have ever used and I travel a lot. Pathologically overbooked flight from Manchester to Barcelona. We girlfriend was forcefully bumped due to check in at airport. I had a seat but just could not leave her alone. Additionally another passenger on stanby asked me whether I could give up the seat as they were desperete. So I did . Airport staff informed me that I had the right to compensation. Vueling website states the same. However vueling in this case choses to offer less than the 250 euros "because you volunteered". Such rules not stated on their website. No vueling staff at the airport. The keep you in the blind. Calling customer service is pointless. After my complaining the guy simply muted his microphone and waited for me to hang up. | 1 |
Wizz Air | Worst airline I have ever used in my life. Flights are delayed or canceled in the last moment without justification, plane is small and dirty, on our flight, half of menu items were not available, staff is rude and unprofessional. On flight from Catania to Abu Dhabi, after boarding one person decided she doesn't want to fly and left the airplane. As a security procedure, staff shall check and verify each bag in the cabin. This was done only for half of the luggage even we requested the staff to do it for all. This is failed security protocol and was reported to authorities. All in all, worst airline you can choose. Avoid it at all cost. | 1 |
Lufthansa | Worst airline I have ever used in my life.Please DON'T USE THIS COMPANY! Their customer service was horrible and negligent and will never solve the problem or help you ever.I have booked a return ticket with this company, however, I missed the first journey because of the positive result of COVID. So I got the test again and bought a new ticket to go with the negative covid result. And I thought that my return ticket will be still valid and I asked if I can still keep my return ticket. And also I asked if I can get a partial refund for the missed journey.They replied to me that they can give me around 18% of the refund, which I still never received (it has been over 23 days) and they told me that they look forward to seeing me on the next board. So I thought my return ticket was still valid so I went to the airport without a doubt.But I found that my entire journey was cancelled by Lufthansa without notice at all at the airport. I was panicked as it was my business travel and if I missed my flight there, I will miss all the schedules for work and I need to pay so much money for the new flight ticket, extra travel fare and accommodations, which are what I am doing now writing this miserable review for them at least they can review my case?And after sending several emails regarding this issue, they are still replying to me with irrelevant responses and I had no support. I hope that I can get a full refund at least so that I can buy the new flight ticket to go back but it seems that they will never hear me.It was the worst travel experience that I ever have had. Even worse than Ryanair to be honest...I really hope that everyone doesn't use this company at all and they are promoting themselves as a 5-star airline service, which is a joke.I wish that no one loses their money to this stupid company ever again... | 1 |
Ryanair | Worst airline I have ever used. Had a horible experience that ruined my trip. And now I am spending weeks trying to get a compensation for their mistake and they had made it super difficult with a lot of links and forms that can not be filled in. | 1 |
Ryanair | Worst airline I have ever used. Their customer service before the flight was terrible. And when I tried to make a complaint over the phone the reply was "not our problem now". AVOID AVOID AVOID | 1 |
Vueling | Worst airline I have ever usedIt's so bad that I don't understand how this can be an actual company. Flight gets canceled, can't manage the booking, can't check in online for modified flights, app does not work, refund email comes after 6 months, link for refund doesn't work, customer service unreachable. Wondering how this joke company is not bankrupt yet | 1 |
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