Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Air Europa | Worst airline I have experienced. My bag came 6 days late with no recommendation. Customer service was laggy and did not help. For my flight return back, I had to spend 6 days calling, and when reaching them they put me on hold for 40 minutes, were rude and kept answering with 'I don't know it is how it is". Will neve fly Air Europa again and do not recommend. | 1 |
Wizz Air | Worst airline I have experienced. We could not check-in online and they took 45 euro at airport (more expensive than the tickets itself) just to check us in along with and 90 euros for a cabin bag. | 1 |
Turkish Airlines | Worst airline I have flown with! No customer care, expensive tickets that do not match the service provided, awful food, uncomfortable seats will no leg room. They will not refund your ticket. Never had such a bad experience with another airline. | 1 |
Grupo AirFrance-KLM | Worst airline I have flown with. They were delayed by an hour. Refused to extend time for those with connecting flights. People were hungry on a long haul flight where only 2 meals were served on a long haul flight which was the delayed flight. I do not intend to fly with them in the future. | 1 |
Vueling | Worst airline I have flown with.Their service is ridiculous. Everything about this company is terrible, from check-in to boarding and arrival.Poorly trained staff who, by the way, stole my $500.00 Sony headset when I forgot it on the plane. I reported it as soon as I got off the plane, but the staff had already stolen it, and I know this as I was the last to leave the aircraft.I will never travel with them again, not even if they gave away free flight tickets.Stay far away from this cheap budget airline as everyone will undoubtedly be very disappointed.Vueling, you should be ashamed of yourself and hire some staff who don't steal your customer's property. | 1 |
Vueling | Worst airline I have flown. I know low cost is what it is but when all my fellow passengers (we were a group of 80 people traveling on an organised holiday) and my wife and myself are the only pax who were not seated together I asked why? The first answer I received is that the tour organiser booked it this way. At the gate I was told that if I wanted to sit next to my wife (together as the young lady told me) I would have to pay for a seat change. Now if an airplane is full I could understand we can not sit together. We took off and I had 3 seats for myself and so did my wife. Beside the fact that the seats are extremely uncomfortable and as you have read earlier service is good to 0 on this airline I would not advise anybody and I will not anymore fly Vueling Airlines. | 2 |
Lufthansa | Worst airline I have had to deal with. After waiting half an hour on the phone to customerservice somebody heard my complaint and promosed to get back tome. Of cause he never did. Never LH again. | 1 |
Lufthansa | Worst airline I have traveled with and incredibly rude and racist staff at Munich. | 1 |
Grupo AirFrance-KLM | Worst airline I have travelled with. Both my airlines were delayed and cherry on top they lost my baggage | 1 |
Vueling | Worst airline I have used!! Disorganised, unprofessional and a total lack of communication. We were moved from the original gate at boarding time. Then tje group numbers were moved. Waited for a driver then when we arrived at the plane we were sent back as incoming passengers were still onboard. Taken back to the terminal and the driver tried to cram everyone into a small lobby!! Eventually, a check in staff member came down but didn't give any information at all!! | 1 |
Iberia | Worst airline I have used. My flight was from Vienna to Madrid and then to Santiago de Chile. Stewards don't really talk in English. They ignored the call button. You had to go to middle of the plane and get water for you yourself. Steward threw the food at you in the paper bag. No leg space (and I'm not tall). There's no in-flight entertaining system There were three TVs in middle of the plane but English language was not working. You have to pay 40 euros for selecting the seat during the online check-in. | 1 |
Grupo AirFrance-KLM | Worst airline I've encountered so far. Canceled my flight and refused to tell me the reason. Also refused to compensate or refund | 1 |
Eurowings | Worst airline I've ever been on. Everything was horrible, from the ground staff to the plane crew. Absolutely no regard for customera or safety.So many hidden fees. Just another big company out to exploit its customers. | 1 |
Vueling | Worst airline I've ever dealt with, booked a trip with a transfer, all on Vueling. At check in they would only give us the boarding pass for the first flight, once we got to the transfer we didn't have enough time to get bag and get the second boarding pass, missing flight. Both flights were on Vueling and they can't give a connecting ticket at time of departure? Never heard of this with any other airline. Customer service extremely rude also. Will NEVER fly this airline again. | 1 |
Turkish Airlines | Worst airline I've ever dealt with. Their website is abysmal, and definitely don't book through a third party. Turkish Airlines managed to get my name wrong, my date of birth wrong, couldn't match the booking to my "Miles & Smiles" profile which has my proper dob. I had to contact "feedback" to get them to add my postal town so that the address was correct. Everything is wrong, and correcting it takes ages. A more expensive option will be worth every penny.Ultimately, I've had to cancel the flight due to a family bereavement. Even that is proving difficult with conflicting info from their website and customer services on the phone. Simply terrible. | 1 |
Pegasus Airlines | Worst airline I've ever experienced, even though I've not been flying with them yet. October last year, I had a flight from Germany via Istanbul to Israel. Due to political reasons in Israel my flight was cancelled, which I totally understand. However, instead of refunding my whole money, they decided to refund me only the flight betwenn Istanbul-Israel-Istanbul, which means that they only wanted to refund 50%, even though the flight betwen Germany and Istanbul became useless for me.The customer service (via hotline and e-mail) was not either responsible towards their customers: They copy + paste all the time the same text, saying that my travel agency has the "copyright" (quote from their e-mail) for the reservation and that they can't do anything. Next time, use at least #ChatGPT for more qualified and creative replies. Check also the term "copyright" in #Wikipedia to understand that this is not applicable here.Other airlines even treated their customers better, when COVID first started in 2020. And no, this has nothing to do with low-cost airlines. Got my whole money easily back in 2020 with #easyjet. | 1 |
Lufthansa | Worst airline I've ever experienced. Website is absolutely terrible. It crashed as I was booking a flight, the payment went through and money was deducted from my bank, but then it sent me back to 'details' page, saying some kind of error happened(also didn't explain what exactly) and asking to do it again. Didn't get a flight number, no tickets, NOTHING, but 500€ from my bank account went to lufthansa! Been calling them for 2 weeks. Absolutely incompetent staff, challenged in head. Every different person I've talked with gives me different information and reasons, sounds like they are reading it from their guidebook 'how to deal with customers we have scammed' and they couldn't care less about anything. Avoid at all costs!!!! Never ever booking anything with this unprofessional, incompetent fraudulent company. What a miserable company with even more miserable and useless people working there. | 1 |
Vueling | Worst airline I've ever experiencedI had a flight booked from Manchester - Barcelona at 12:30 on 15/11/24 with Vueling. I attempted to check in via the app on 14/11/24 in the morning but could not get free seat allocation as it was too early before the flight (outside the 24 hr period). I thought I would check in early on the morning of the flight, which I attempted to do at 08:00, however the app told me I was now too late to check in online and I would have to go to the check in desk in person at the airport. After queueing for an hour at the desk, the two staff members working thought it would be a good time to tell us that anyone who had not checked in online would have to leave the queue and return to the check in desk in 45 minutes. About 50 disgruntled customers stood outside of the queue whilst everyone with an online check in proceeded. After we waited for everyone else to check in, we were then told that none of us would be able to board the flight as there was no seat availability. Meaning that Vueling had purposefully oversold their tickets and had a surplus of approximately 50 passengers with no plane to board. We were told we could either get a refund or board the next flight the following day, but Vueling kindly stressed they would not guarantee seat availability on that plane either. As my trip was only 3 nights from Friday to Monday, which I had booked off from work as unpaid leave, I didn't want to risk a repeat of the exact same scenario the following day, which seemed more likely than not. Vueling had already wasted hours of my time and I didn't want to give them any more of my energy to them. So, after a particularly low and stressful week, I was unable to go on this trip that I had been looking forward to for over a month. I was unable to visit my friend who has just recently moved to Barcelona. And I was unable to rejuvenate my brain inside a refreshing country and culture. Instead, I'm on the train back to my hometown from Manchester Airport with a vague compensation letter in my pocket and the sour taste of Vueling in my mouth.PS. It must be a requirement for all Vueling employees to be born with a face like a slapped arse. I hope they can find better jobs bless them. | 1 |
Pegasus Airlines | Worst airline I've ever flown on. Currently stuck on a plane at Manchester Airport to Istanbul for 3 hours, as no pegasus ground staff to load baggage onto the plane. Never again!!! | 1 |
Ryanair | Worst airline I've ever flown with plane was filthy cabin crew were hopeless had my last flight cancelled and they refuse a refund DO NOT BOOK WITH THIS AIRLINE | 1 |
Vueling | Worst airline I've ever flown with. Denied us boarding because flight was overbooked. No help or support to arrange an alternative flight, no compensation. You can't get through to customer support. The airline is a disgrace | 1 |
Vueling | Worst airline I've ever flown with. I appreciate budget airlines give you less however the leg room on Vueling planes is unacceptable. We were on a 1hr 45min flight to Florence and I had to keep my legs apart the whole flight, I couldn't fit my knees infront of me!I'd strongly advise paying a bit more and flying with someone else. | 1 |
Vueling | Worst airline I've ever flown with. In three weeks, I've flown them twice and both times the flight was delayed by over an hour, which put me at risk of missing my next connection. The staff and cabin crew are rude and couldn't care less if there is a delay or if that's a problem for you. Complete lack of accountability, no explanations for the delays. Avoid this airline if you can. The worst I've ever known. | 1 |
Ryanair | Worst airline I've ever flown with. Their site is designed to extract as much cash out of you as possible and to make you make mistakes easily that could result in you paying to alter details etc. Organised a stag do and used them, ended up having to change a name as a passenger cancelled and I had some one else to replace them. Wanted to charge me £200 to change their name so it was cheaper to book new flights. No refund was offered either., They also make sure you can't contact them as the only way to complain or get a refund is by post or fax. F**kin terrible service and i'd rather pay twice the price else where. Shite! | 1 |
Ryanair | Worst airline I've ever flown with. What kind of airline doesn't let you take a basic small trolley bag?! If it was a backpack you would have let me on as it was to size but purely because it was on wheels I couldn't take it without paying. So of course I want to go on my holiday so will pay your ridiculous fee but then there's no way except cash to pay?! Ok I've got some cash but have a few euros more not the exact change - wait nope we don't have change or any other way for you to pay so you have to go figure that out with the flight closing imminently...?! Will never fly with you again and I fly monthly!! | 1 |
Vueling | Worst airline I've ever flown. 1.3hr to bag drop. No staff on. Delayed due to wanting to fill seats (heard ground staff tell cabin crew). USB charger broken. Luggage didn't arrive. What a joke! Go with anyone else. | 1 |
EasyJet | Worst airline I've ever flown. Each time they boarded flight knowing they weren't leaving for an hour and 45 minutes. Just had us sit there. Every single time we've flown with them. This will be our last flight with them. If you have 8 hours to waste to go two hours away then this is your airline. Horrendous customer service Completely unethical. | 1 |
Iberia | Worst airline I've ever had to deal with. We've had issues with every flight we've booked with them, and the customer service is so terrible it takes at least 3 different calls to sort out any issues. Most recently we had our voucher codes and email stolen and used to buy flights for ppl who weren't us. Every time we called and asked for help they would put us on hold, come back, then pretend they couldn't hear us and hang up. This happened for hours until we managed to get through to someone who would help us. I will never use them again and have never felt so mistreated or defrauded by a company before. | 1 |
Ryanair | Worst airline I've ever traveled with. They charge you €62 euros for printing your boarding pass.My bag was also 3kg over the limit and I tried purchasing additional weight on their application for €9 per kg although there was no option to do so.I contacted their support centre and they informed me that additional weight purchases via their application was not possible for this flight and that I had to pay €11 per kg at the airport.Their website clearly states that it's cheaper to purchase additional weight via the application and yet that doesn't even work?To top off this absolutely nightmarish experience, as this flight was to Santorini, it costs €12.5 instead of €11? I'm never flying with this airline again. | 1 |
Grupo IAG | Worst airline I've ever used -- Pay for a more expensive flight, it'll be cheaper in the long run.Their check-in crew closed the gate early, couldn't be reached at the airport. Luckily TSA let me through since I had proof I purchased a ticket.When I got to the gate they'd already re-sold the ticket and no one was able to help me because none of the people working the gate work for Level (it's all third party).They have terrible customer service, terrible food on board, *everything* including seat selection costs money.I highly recommend avoiding this airline.Date of travel: December 2024 | 1 |
Grupo AirFrance-KLM | Worst airline I've ever used, I was stunned by how bad they were. | 1 |
EasyJet | Worst airline I've ever used, desperate to make more money from you. Package holidays include no luggage, no transfers, nothing. Staff are rude and just wanting to charge you for things. | 1 |
Grupo IAG | Worst airline I've ever used. Their check-in crew closed the gate early, couldn't be reached at the airport. Luckily TSA let me through since I had proof I purchased a ticket. When I got to the gate no one was able to help me because none of the people working the gate work for Level (it's all third party). They have terrible customer service, terrible food on board, everything including seat selection costs money. I highly recommend avoiding this airline. | 1 |
Grupo IAG | Worst airline I've ever used. We were left for 11hrs with out food or water, and what we did get shortly after take off and just before landing was awful. We didn't see a member of cabin staff in all that time, so out of desperation I went to the rear of the plane where the cabin staff should have been and there was no one there. Clearly they were asleep behind an additional curtain. Absolutely disgusting way to treat your customers. | 1 |
Vueling | Worst airline I've ever worked with. Lost baggage twice within a 2 week period. Flights are always delayed. Do yourself a favor, save your precious time on this planet and do not waste it booking travel with this absolutely garbage of an airline. It would have been more efficient if I biked to my destination. | 1 |
Vueling | Worst airline I've flown with. Vueling is a level below the other budget airlines. Flight was 1.5 hours delayed with no reason or apology. Something went wrong with online check in so we were forced to re-check in at the gate and were given scraps of torn up paper with our seats scribbled on. The assigned seats we had paid for in advance were given to other customers so we had to sit separately. Staff were smug and unprofessional. Avoid. | 1 |
Lufthansa | Worst airline I've traveled with. Very rude personnel every single time I've traveled. If I had options I'd never choose it again.First of all, my flight was cancelled half an hour before leaving, in the middle of a trip. Had to wait for 5 hours at the airport. They gave us a "voucher" for 15€ to eat and drink. At an airport this buys you a muffin and a soda…Staff at the Service counter was rude and said the exact words "you bought an 82€ ticket, what else do you want ?". When I asked her to have her name to report her for this aggression she just said it to herself so I wouldn't understand anything…Replacement plane was delayed as well because of some bull* excuse.Just now, I was boarding and they were treating me like crap because I can't check in my cabin bag as I had objects of value in it,(the bag which is included in my flight fare so I have the right to have with me. They claimed that they could take it away from me even if I didn't want to). A lady with a designer bag and several men came in with their carry on bags and no problem at all. But because I'm young and have a lot of tattoos they discriminate me ?? The plane isn't even full and I had zero trouble putting my bag up. Rude, discriminating and disrespectful for no reason at all. Shame on you. | 1 |
Pegasus Airlines | Worst airline I´ve ever had to fly with, never again! They reschedule flights for over 12h later just days before the flight and deny any kind of refund or compensation... I had to waste the whole damn day in the awful old Istanbul airport, its horrible overcrowded, no ventilation, stuffy as hell, no wifi beyond lousy 30 min, nowhere to sit comfortably...simply awful... | 1 |
Wizz Air | Worst airline I’ve ever flown. Going out to Lanzarote the flight was delayed. The seats were awful and uncomfortable, it felt like they strapped a bit of plastic over a metal seat, never have I seen a seat with seams which run down both length of your legs which after a 4 hour flight just made indents into the backs of your legs, just to make it that more bit uncomfortable. Flight delayed both ways. On return they ran out of all food apart from Pringles. When asked they said it was because the previous flight ate all the food? (I thought the delay was because they were restocking?! No. Empty. Never flying with wizz air again. | 1 |
Lufthansa | Worst airline always charge double from your card :( | 1 |
Pegasus Airlines | Worst airline and a bunch of scammers.Flew to Vienna over turkey in January. They shut down the airport and canceled all flights. Turkish Air had their costumers in planes within 4h.Pegasus on the other hand canceled all the flights for 24h. No refunds, no new ticket, nothing. Useless employees. I had to buy two new tickets -(for me and my wife) just to be able to leave. That's 800€. I was assured once in Vienna I will be refunded for the new ticket and the 24h!!!! delay.Guess what. They lied. I have been in a legal battle with them for the past 6 month. Their costumer support is taught to never ever accept refunds and keep you on thd telephone line so you pay (2€/minute) untill you have a huge mobile bill and have to cut the connection. Sending you from one service member to the other.The customer service also lied multiple times about handling the issue. They wanted to postpone it long enough to forfeit my right for legal action.Which I noticed and contacted my lawyer.As of today they owe me 1.600 euros as refund for the new tickets and refund for the tickets they canceled.It was the 7th Jan. and Istanbul Airport was a sh*tshow. The people Pegasus refused, a couple of hundred were getting Realy angry. What did Pegasus do? They pulled all employees from all the help desks for 6h!!! leaving us behind with zero info and no way back home.Never fly with those scammers ever again. I recorded videos, pictures, recites, emails etc. | 1 |
Ryanair | Worst airline and car rental service I've ever experienced. We arrived at Palermo airport to dicover we had to travel an hour to collect our car in a dodgy location. Avoid at all costs. | 1 |
Ryanair | Worst airline and customer service ever. Called their customer service to make some changes and they are extremely rude. Never flying Ryanair again. | 1 |
Lufthansa | Worst airline and customer service. Cancelled flight in the last minute. Called and put on hold for 50 minutes before they just hung up. VERY UNPROFESSIONAL. THE WORST I HAVE EVER SEEN. | 1 |
Vueling | Worst airline and customer serviceFlight canceled due to overbooking and no compensation. | 1 |
Grupo AirFrance-KLM | Worst airline and even worst customer service.If you want to get treated poorly and get your money taken away from you then book a fright with klm | 1 |
Wizz Air | Worst airline and full of scammers. Overbooked the flight. Didnt let my brother to do check in online then charged him 50 euros for a stan by seat, then left him out of the plaine. Scammers, dont five them money. We lost the loney the hotel, the car rental, since it was on his name, and most important: a family reunion after 4 years without seeing each other.We spent more than 300 euros, i dont see how this is a low cost, all to not get on the plane never the less. | 1 |
EasyJet | Worst airline and refund policy. They have ripped my money off. They charges too much cancellation fee and showing on website that they would give full refund if you cancel your flight within 24 hours of booking. The information is wring on their website, would not go for this airline in my life. Shame about this!!!! | 1 |
Vueling | Worst airline and rude staff!!! You better travel by some other mean! | 1 |
Ryanair | Worst airline and rude staff.Ive been using Ryanair serval times for EU flights because of no other options available.Always rude and arrogant staff, they never fail disappointing, feels like they are trained in how-to-be-rude to customers. | 2 |
Grupo IAG | Worst airline and very poor customer service , misinformation . Too much charges due to cancelling flight for medical reasons , asked 1400£ to rebook flight for price difference and taxes although online prices were same as original price .Everytime a new person gives different information and they don't know how to change booking , they have to call another person to make booking and cannot give prices of different classes even for same flight and all day wasted for small job .Their agent also frustrated as I didn't proceed with rebooking quotation and it took him 45 min . Female agents know nothing only talk and talk long giving useless information.I could write a thesis on different things they told but thank God this worst day is over with ba. I pray I never have to go through this experience again . | 1 |
Ryanair | Worst airline and worst customer service. I wouldn't recommend people to travel with them. What's the point of saying low cost then make you pay for check in ridiculous £55 per person just to check in what an absolutely ripped off. When I arrived at the counter they said still on to do your check in but when I do it says is closed just make you pay. Robbery 5 people's x £55 just to check in and this is their job. | 1 |
EasyJet | Worst airline around. Cancelled flight to Berlin with four days notice. No explanation. No apology. No possibility to book elsewhere without paying out thousands of pounds and flying via Madrid or Oslo. Disgraceful, criminal company. | 1 |
Pegasus Airlines | Worst airline charged me £287 for 2 20kg bags on board I've complained as others on flight paid a third of what I was charged and they are just ignoring my emails never again it's cramped and the food stinks. | 1 |
Ryanair | Worst airline cheap ok but bad charged me £55.99 for booking in 4 minutes late staff rude and argumentative when all I wanted to was pay and get on with my holiday shameful and dishonest tactics choose a better quality airline Ryan air has no control | 1 |
Eurowings | Worst airline company I have ever fly with!! And incredibly bad customer service on top.Let me just make an exhausting list of the kind of nightmare you could get into if you dare to fly with eurowings...- 1 flight cancelled- 1 new one with 6 hours of delay and change of airport for no reason- 1 suitcase lost for 2 months (and returned in bad conditions)- Poor (or should I say inexistent?) communication- 0 compensation (when stated they will on their website)I basically arrived 1 day later to my little sister's wedding, with ZERO SUITCASE. I also had to buy all the content of my suitcase again (wedding clothes, camping and trek gear...). And they never send me any compensation for the necessity items bought while waiting for my suitcase. It was clearly stated otherwise on their website (which by way reduced the compensation limit just few days after loosing hundreds of luggage! Disgusting.)Unacceptable! | 1 |
Ryanair | Worst airline company I have ever travelled with. Thank you for reminding me why I had stopped flying with you. | 1 |
EasyJet | Worst airline company I've ever tried by far (and I travelled with many low cost companies)! Inexistent customer service, no assistance was given when they left basically the whole airport of Milan Malpensa without a flight. With the excuse of a strike (in which only Alitalia and Easyjet were participating), they did not reimburse the cost of spending the night in an hotel to take a flight the day after (re-scheduled after 23h!), nor the cost of a new flight to get to destination on the scheduled day. Since all other companies (except for Alitalia) were operating without delays, I don't think it should be ok for them to blame it on a strike (as if it was not their fault and responsibility) and not provide any customer assistance and reimbursement. I strongly suggest to opt for a more reliable company! | 1 |
Lufthansa | Worst airline company ever!I used one week on changing my mothers name to her maiden name. My mistake, since I mistakenly wrote her whole name as it was before she cut out my fathers last name.They demanded a copy of the divorce certificate from 1979 to change the bmbame to match her passport! It took one week, many emails, lots of calls. Their Oslo office had an answering machine siting office hour during office hours. But noone answered, so I had to call Germany severalt times. Tickets were changed the night before our early departure (06:05).The plane was delayed, so we allmost missed our new flight from München. They kept the plane waiting 30 mins for us.On the fist flight, we were served 3 x-mas cookies. No tea or coffee, as the machines onboard were broken.In Marrakesh - no baggage. Waited a long time, then claimed it.I uploaded the lost luggage form I was given at the lost luggage office.Then nothing ...NO info, whatsoever!I managed to find the luggage the next day, by searching for new flights from München.Lots of time spent on chasing it down, taxi costs, lost booked and prepayed transfer to final destination.Then LH contacts me a few days later and ask me if I found it! There was no info from the get-go!I have been in touch with them many times after coming home. They are just answeing bs*** about liability and compensation rules, which are wrong, according to their own website.They seem to play the «exhaust» game, hoping I will give up my claim.They first insisted for a week, that I submit documentation for taxi costs, etc. And wants me to show a proof of a (non existing) atm-cash withdrawal for the day after we arrived! We got our local exchange/cash withdrawal done at the airport, while waiting for luggage.Now that they have receips, unused tickets cash withdrawal receipt from the airport at arrival, taxi receipt, etc. They immediately denied the claim.They did offer «dinner» as goddwill compensation, and then when I did not accept it, a compensation of less value instead of the «dinner». It doesn't even cover a third of our proven expenses!I am starting to believe that LHs customer service is outsourcednto feks India or South America. They sertainly do not have contact with the management, where I have insisted they send my complaints. And their accents are very hard to understand. Do not sound German, either.They take no responsibility, and try to give us lousy 50 Euros for our delayed luggage (much less than their webpage states), and basically just find new ways of denying the claim.The customer service is not reachable by phone, but two people have called me, now that we are back in Norway. They speak fast «englisg» with such strong accents that it is very hard to understand what they say.It had been more than one month since the luggage was delayed, left in transit in Germany.I will never fly Lufthansa again! Over my dead body. It is the WORST and most unreachable and arrogant customer service I have ever dealt with!My advice: Find another airline!I am amazed their aircrafts are able to fly. | 1 |
Ryanair | Worst airline company ever, always delays, dirty planes and bad trained staff…you're not anymore cheap, what's your excuse now? | 1 |
Ryanair | Worst airline company ever, they are in a territory of a scam they operate. Ryanair charge extra on baggage, boarding pass, etc. Latest now was extra for checking on at the airport 2h before flight, they just close the opportunity to check in by phone or automat at the airport.You never know how much the price of your ticket will will be. Better fly with a serious company, with real customer service. Norwegian and Easy Jet are just in another league of the low cost. | 1 |
EasyJet | Worst airline company ever, theys bags and dont pick phones their online website is down useless staff incompetant unhelp people. | 1 |
Lufthansa | Worst airline company ever. Delayed luggage after charging me an arm and a leg. Tracker says found and was assured that it was MUC by a customer representative. Called again after a couple days and was told there was a mistake and mismatch of info. Now waiting if they actually found my luggage or not. Submitted for reimbursement. Worst company in the world. | 1 |
Ryanair | Worst airline company ever. Do never fly Ryanair, spend a bit more for your flight tickets but at least get a decent service. This company does not care at all for its customers. Customer care is below 0. Just because the tickets are so cheap it doesn't mean you can treat your passengers like a commodity.STAY AWAY FROM IT! | 1 |
EasyJet | Worst airline company i've encountered.Their customer service number is just a loop with no way to speak with a real person | 1 |
Wizz Air | Worst airline company in history! Never fly with them! We waited in Podgorica Montenegro for 6 hours and then our flight got cancelled. No help was offered to us or compensation. We had to spend 1500 euros to eventually get home . Worst experience in my more than 100 flight. 1,5 months later i am still fuming! | 1 |
Grupo AirFrance-KLM | Worst airline company in history!0 possibilty for reaching customer service, webpage doesnt work when checking in and the "extra" you can buy like more luggage and other things dont work. And when you like to complain its impossible to get in touch with the airline company! Stay Away from this garbage comapny. | 1 |
Ryanair | Worst airline company! Avoid at any cost! They delayed my flight with 4 hours and refused to compensate me. | 1 |
Ryanair | Worst airline company, I wish the airline companies of the countries would lower their ticket prices so that we don't have to fly with this bad airline company. | 1 |
Turkish Airlines | Worst airline company, bad experience. Wanted to refund me $211 out of $1880 and won't reschedule my trip even after agreeing to pay the difference of $620 for outbound change. All offices in United States closed and staff not responding to mails. | 1 |
Turkish Airlines | Worst airline company, they try always to f..k you, they just think about there own advantage and the wont leave any chance to charge you more or take advantage of you | 1 |
Grupo AirFrance-KLM | Worst airline company. Not abiding to the EU law.My flight was cancelled by them due to Covid-19 and they are not refunding. I don't want their vouchers. According to them, the new rule applies only from 14th May. Most of the flights were cancelled by them before that period.What a misinterpretation of the law. Real crook | 1 |
Grupo AirFrance-KLM | Worst airline companyI was refused to board the plane in January 2021 because they failed to notify me about new coronavirus restrictions. Although they notify about some making you not to worry about restrictions. The best they could do is not to notify passengers about restrictions at all, because they legally not obliged to do so but they give you a false belief that their notification system works. They should've invested money in IT and not into bonuses of top managers.They refused to compensate anything and saved on me a couple of hundreds pounds but they lost thousands because I was their frequent passenger and now I will never fly this company ever. | 1 |
Turkish Airlines | Worst airline customer service ever experiencednow sending email number 36... they keep playing with me not to refund me the money they owe me. despicable. should be in jail for such disgusting practices. | 1 |
EasyJet | Worst airline ever | 1 |
Turkish Airlines | Worst airline ever ! Apart from being rude to the customers they charge me extra money on my credit card without informing me and they refused to return itSimply They are Cheaters. | 1 |
Lufthansa | Worst airline ever !! I won't ever ever book with them and I will never recommend it to anyone | 1 |
EasyJet | Worst airline ever !!!!! Wanted to cancel my flight which was £49.99 from Belfast to Glasgow was told if I wanted to cancel it with no refund at all it would cost me £59.00 to cancel their cancellion policy stinks they are out to rob you 💯 definitely won't be flying with easyJet again budget airline my A"" will be flying with Ryan air from now on belfast to Edinburgh on £16.99 & city link for Edinburgh to Glasgow £9.90 far cheaper !!!!!! | 1 |
Ryanair | Worst airline ever , pay for flight pay for seat, pay for cabin bag ....yes cabin bag and you will also pay for priority boarding . May I breathe on your plane ??? First and last time I will fly with you | 1 |
Ryanair | Worst airline ever , shameful customer services , maybe some of there staff are in need of retraining, will never use again | 1 |
Vueling | Worst airline ever ,staff rude would not fly with them again | 1 |
Vueling | Worst airline ever - cancel your trip rather than flying with these crooks. They literally rob you for carrying a small back pack and their sole aim is to ambush you at check in and find some way to charge you more. Very rude staff at Check-in. Online checkin was broken and you have to wait for hours in queue | 1 |
Wizz Air | Worst airline ever - check in system is the worst and they will ask you to pay a lot. They're taking your money for the worst service. Crew are rude and wouldn't explain it. I wouldn't recommend it for everyone. Attached additional charges to pay because when you check in online you have to pay and when you check in with them at the airport even with 3hrs before you will have to pay 3x. My first time and definitely my last time with this kind of service. | 1 |
Grupo IAG | Worst airline ever - my first flight was overbooked and I couldn't fly. No vouchers for a hotel received.Return flight got cancelled after 3 hours of waiting and had to stay overnight, again no voucher.Now after 4 month of waiting for an answer of claim / compensation, the case is closed and resolved but I haven't been informed about the outcome. No email received at all.Never fly with themAgain. | 1 |
Eurowings | Worst airline ever - super customer unfriendly from boarding to cabinet service. Tools such as etickets very hard to open on Android (actually impossible), delayed flights and overall mega inexperienced and simply rude employees. No words. | 1 |
Ryanair | Worst airline ever . Long queues , too strict on luggage and they charge you extra for everything you carry . Apparently you not allowed to carry anything apart from hand bag for free . What can you fit in a hand bag . I had to pay £48 for 10 kilos . And we had to queue for few hours . You get nothing for free in the airplane. Not even a sandwich. And they sell their perfumes on the plane & food & drinks . The plane was shaking so badly I had panic attack . The seats are too close to each other and too tight space . I was kept next to a crying Baby & I couldn't rest . If you travelling with family , they going to separate you and if you request seats together you need to pay more .So many hidden charges . I got to the plane and wanted to use the toilet , they refused saying I need to wait for everyone to sit and for the plane to take off and after I can . I had to hold my wee all the way from Spain to Uk because the way the plane was shaking it was giving me panic attack to leave my seat . I was too scared praying the whole time through . this airlines will make you hate travelling , those bad comments are 100 right .... first and last time . NEVER AGAIN. | 1 |
Pegasus Airlines | Worst airline ever I don't get it how can the this even be a company in Opration and carry on scamming people how is the government not shutting down this company they are bunch on conns our flight was delayed 5 hours 20 min we lost our airport transfers we lost one full day on our holiday and these people won't even speak to you trust me just avoid this airline at all cost | 1 |
Ryanair | Worst airline ever I flew with, While leaving flight got delayed for an hour and for the return flight I tried to check-in online 3 hours before and it didn't go through then I asked the airport guy they said I will need to check-in online 2 hours before departure, when I tried still didn't go through, it was technical issue and then they charged Euro 55 per person for check-in at the airport without our fault. Please do not travel with this worst airline. They will give you less price before traveling and then will make money from you. | 1 |
Turkish Airlines | Worst airline ever I had to fly to Washington to go back home and my flight was at 8:40 am but there was a big line so I sat down from 7 to 8:10 am to wait for the line as soon as I got up to go to my flight with my son the person at the gates front let me in then the person on the desk to process my ticket told me that my gate closed and that I had to be 20 minutes earlier I told them there was still 10 minutes till there was 20 minutes left for the gate and they told me dont worry about it and that they will just reschedule my flight on them if I just went to the care point and told them what happened so I went there and there was a line when I got up to the line there was 10 minutes life to my flight I told then what happened and told they told me that's impossible and they thought I was lying and they told me there was a flight to Washington at 3 pm for $1,300 per person so I had to book 2 new tickets for me and my son never coming back to this airline very rude, bad customer service, they dont know how to do there job to get back my luggage I asked care point they told me go to go to passport control so I asked employees for where that is and they all sent me to the end of the airport and to the beginning they told even know where it was I had to go to the turkish airline care point to ask where it was again if you noticed what the guy made me go to care point to close the gate its a scheme to get more money I didn't book through turkish airline I did through Egypt Air | 1 |
Eurowings | Worst airline ever and charging now in different groups!!! Would never recommend that again! | 1 |
Ryanair | Worst airline ever and no customer service whatsoever.I booked a flight for my mum and did the usual online checking and no issue. Once we got to the airport, they tell us that there are no seats available because they overbooked the flight. They gave me a phone number to call but the person with whom I spoke just told me to raise a complaint as there was nothing he could do to help even though the problem was caused by Ryanair. So I made a complaint in writing and they never acknowledged the issue. They gave me different answers that don't make any sense. Like we can't take a complaint if you're not the passenger so I got my mum to give me authority to speak to them on her behalf, then they claim they can't help if we didn't check in on time. Again I clarified that that was not the case and have an email to prove it. Then they decided that the issue was solve. At no point have any of them even had the decency to apologise for the poor service they have provided and the situation they put us through. Very disappointed. | 1 |
EasyJet | Worst airline ever avoid at all costs!! charging £48 for a small present as it was an 'extra bag' after paying £99 for hold luggage at Newcastle to Belfast flight! which was under weight! Avoid this company! They would be better concentrating on making sure people have boarding passes before boarding planes! rather than making money. Ref news! They would be better looking after peoples safety rather than worrying about making money! Awful airline we as a family use very often but this is the last! Jet 2 all day long! | 1 |
EasyJet | Worst airline ever delayed 3 hours with no food never flying again with them | 1 |
Pegasus Airlines | Worst airline ever delayed 8 hours and no explanation or help provided, overnight delay and nowhere to sit or sleep and one panini per person was provided for a journey of total 18 hours in the end. The list goes on, no compensation was offered either.For your sake avoid this airline | 1 |
Ryanair | Worst airline ever don't book with them!It's Pandemic and what they are doing is disgusting. I had a 2 hour flight to Europe booked to see my family. I can no longer go as the country turned amber, and the quarantine restrictions,as well as the cost of tests make it not worth going at all. I have tried changing the flight that we paid £450 for already, and they are charging us £340 for a change! Absolutely ridiculous as I can buy a new ticket for half that price.They have no cancellation policy, so the only thing we can do is wait and loose our money, or hope the flight gets cancelled.Will never book with them again! | 1 |
EasyJet | Worst airline ever experienced. Tries to catch people out with hidden fees. Late without explanations. Very untrustworthy. | 1 |
Lufthansa | Worst airline ever flew with.Cancelling flight last minute, absolutely rude staff, no assistance after asking for assistance as I am pregnant. Met with pointing fingers when asking to help lift my suitcase up to the cabin storage.Ive never travelled with a worse airline.It honestly should be scam considering their live chat was unresponsive for days and no one helps you book a connecting flight after cancelling your flight last minute.Absolutely appalling | 1 |
Eurowings | Worst airline ever flown I had booked a flight from Marseilles to Vienna with a stop at Düsseldorf. The first flight was almost an hour late, so I missed my connection. At Düsseldorf, I was given a new ticket for the flight to Vienna and told to report my check-in luggage missing. Now, four days later, I have still not heard anything from my luggage, despite having reported it immediately. There is zero customer service. Nobody will help you to locate your missing luggage. The worst flying experience I have ever had. | 2 |
Ryanair | Worst airline ever flying out of Stansted.Never again! | 1 |
Ryanair | Worst airline ever no one has even got a refund | 1 |
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