Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | Worst airline ever. I booked the flight o attend my sisters wedding in India and now I am getting the news that the flight has been cancelled, also at last point they are informing me there is no available flight during those +10 or -10 days. Also, they are not ready to confirm when I will get my refund. If you want to secure as well as ensure your travel, booking this flight is never recommended from my side. | 2 |
Turkish Airlines | Worst airline ever. I booked with them through online agent back in October 2024 for a round trip in December 2024 from London to Baghdad with transit in Istanbul. They kept rescheduling the flight for Istanbul to Baghdad over the two months period. They ended up canceling my flight from London to Istanbul before one day of departure. They ruined my Christmas holiday with no appearante reason. | 1 |
EasyJet | Worst airline ever. I dont know how Ryanair gets compared to them because they are a million times worse. | 1 |
Wizz Air | Worst airline ever. I had to pay 44 pounds for them to print my boarding pass and 54 pounds for my carry on. This airline is an absolute robbery. I have never experienced such terrible service at any other airline. Do NOT fly with them. I for sure will never fly with this horrendous airline. The value for money rating should be negative. 1 star is WAY too generous for this airline. | 1 |
Ryanair | Worst airline ever. I missed my flight. I understand the flight is nonrefundable, however they are supposed to refund me the airport taxes. They don't have an email address to contact them. Their chat service is useless.I tried many times to speak to somebody on the phone, but even after long waits no luck. Finally when I did speak to somebody, she told me you missed flight and there is no refund. Not even the airport taxes. That's against the law. They cannot refuse to refund taxes that had not been paid to the government. She then put me on hold and then call disconnected. Its clear they don't want to be in touch with you when it comes to any kind of refund. | 1 |
EasyJet | Worst airline ever. I paid 400 pounds for my ticket yet since they over sold the ticket, I did not get a seat when I was checking in at the airport counter. The staff simply informed me to wait for the next flight to see if there's any available seats. | 1 |
Pegasus Airlines | Worst airline ever. I was driven to tears by this airline, disappointed lots of passengers. I also vowed never to use them again. The flight was meant to leave Dubai by 5:15am but they left by 6:48am, on getting to Istanbul I had to get a new boarding ticket to TRNC, they wasted my time for close to an hour and they were well aware my flight already started checking in. On getting to the gate I wasn’t allowed access, was told it was closed. Pegasus never took responsibility for this and made me pay for another ticket to my destination. Not to talk of the bad customer service who use the opportunity of not understanding English to act badly to passengers and ignore us. They also spoilt my luggage. | 1 |
Ryanair | Worst airline ever. I've been waiting over 4 months for a refund.Cant speak to an actual person, just a stupid robochat that gives you generic replies. | 1 |
Norwegian | Worst airline ever. I've had two flights last year, and both of them were delayed for more than 12 hours.And they refuse to pay the compensation of 600€. They don't even answer my emails. | 1 |
Iberia | Worst airline ever. I've made a simple claim asking for travel certificate (you can only do it online) and they have never got back to me. In addition they seem to have serious issues with their company email addresses as anything they claim they've sent never reaches its destination. Communication skills over the phone are another layer of nightmare as staff's English is so poor it makes simple question unanswerable. I'm still stuck with unresolved immigration situation solely due to this airline's lack of professionalism. Avoid at any cost. | 1 |
Vueling | Worst airline ever. If I could give zero stars I would. My bag was lost- this is no problem, it happens- but the way Vueling (did not) deal with this was abysmal. First the bag was sent to my hotel AFTER I left, even after telling customer service multiple times that I was leaving that day. Since then, it's been daily calls with customer service who have been, with a few exceptions, incredibly rude and unhelpful. I can get no news on where the bag is, 10 days after being lost, found and lost again. I've been hung up on by customer service and basically told it's my fault for not being there when the bag was delivered. My case is now closed online, even though I have no bag and no information. DO NOT travel with this airline | 1 |
Wizz Air | Worst airline ever. In the last year, more than four flights of mine were delayed causing a lot of money loss. The staff are disrespectful and the organization is terrible. They are changing their prices continuously, which makes the booking very, very annoying. | 1 |
Vueling | Worst airline ever. Insufficient check in staff at Gatwick (2-4 staff for 12 check in counters) meant police got involved in crowd control, Several people, including families bumped due to overbooking. Flight was 5 hours late, landing at 04:45. Vueling customer service non-existent for claiming compensation | 1 |
Ryanair | Worst airline ever. It make seem like a cheap airline however they charge you extra money at the gate when you bring your baggage. | 1 |
Lufthansa | Worst airline ever. It's been 5 days and we are without our luggage's. Tomorrow is Christmas and all the presents I bought are stuck in the bag. This airline lacks empathy, j hope they continue to lose more customers and go bankrupt. | 1 |
Vueling | Worst airline ever. Long hours of staying in the queue to check in. The planes aren't comfortable. Won't fly with them again | 1 |
Turkish Airlines | Worst airline ever. Loses your baggage. No good customer service they don't even speak in English. AVOID | 1 |
Lufthansa | Worst airline ever. Never fly with Lufthansa. I almost miss my connection because my first flight got canceled. Then on the way back, they cancelled my flight, the customer service was horrible and then the rebooked flight was delayed at least 45 minutes. Never use this company. | 1 |
Pegasus Airlines | Worst airline ever. Never on time, staff are very very rude, no space for luggage or to sit comfortably, they never give any explanation for any issues encountered. I've never had a good experience with this airline. Not recommended at all! | 1 |
Lufthansa | Worst airline ever. No wonder it's financially struggling. Even the budget airlines provide a better experience.My luggage were delayed on my 4 day trip with young kids.I spent half of the trip waiting for the luggage to be delivered to my hotel as communicated by this rubbish airlines. I eventually spent 3 hours in the airport (on my holiday!) the following day to collect the delayed luggage myself!They failed to compensate me even for the taxi fares to and from the airport to collect my delayed luggage. | 1 |
Eurowings | Worst airline ever. No wonder the plane is half empty. There is plenty of room on the airplane and they insisted we pay 50 euros for each carry on bag. Huge mistake I won't make again. Also no free drinks at all. 4 Euros for a terrible small coffee on the flight. The worst. DO NOT FLY WITH THIS AIRLINE. | 1 |
Pegasus Airlines | Worst airline ever. Nothing works normally there! If you are interested I am ready to share my bad experience with you. | 1 |
Grupo IAG | Worst airline ever. Now they sale super expensive tickets without 23 kg suitcase included. So they have basically become Ryanair. They do the check in for you and it's not possible to add luggage before the flight, so you have to pay more at the airport. Never flying with them again. | 1 |
Wizz Air | Worst airline ever. Online booking does not work. Then they make you pay a fee at the airport check in - Euro 50 per person. Delays all the time. Never gone use them again. | 1 |
Lufthansa | Worst airline ever. Online portal is horrible and feels dated. Not something from a giant airline. Could not check in online or at my first gate and was told I would have to go through security at Seattle to go out and print my ticket. Booth was almost empty, one nice employee helped me but then I risked missing my flight. Because of this, I had a terrible seat as well during the pandemic. Avoid at all costs. Never flying with them again. | 1 |
Grupo AirFrance-KLM | Worst airline ever. Our flights and times have been riddled with issues from the onset 6 months prior to flying. We recieved multiple flight delays with the last one being a two day "delay" in Paris that we would have to cover expenses for. They claimed the flight was canceled yet the flight that we had prebooked seats for left on time as expected. So it was never canceled they merely canceled us from the flight. Good luck KLM you will never see me again. | 1 |
EasyJet | Worst airline ever. Overpriced. Tries to be nicer than budget airlines like Ryanair but charge so much more with no added benefit, absolutely SLAM you with charges at the gate for bags that would fit under the seat in front of you. Price gauging. Rude staff. Do not fly! | 1 |
Lufthansa | Worst airline ever. Rude, mean and passive aggressive. Flight was delayed six hours and all restaurants at the airport were full. Staff would only allow us into the lounge if we paid. Miles and More does not give you any benefits ever. Login at Lufthansa is almost impossible. Flight attendants are rude. Staff at the airports are rude. Customer service is incompetent, and you risk making matters worse if you call to ask for help (I asked for a simple confirmation of the names on the tickets and three times in a row they sent me a confirmation that only half our group was traveling). Horrible. Will never use again. Not recommended. | 1 |
Lufthansa | Worst airline ever. Sent us to Nice rather than Marseille then refuse to pay expenses to get to original destination | 1 |
Vueling | Worst airline ever. Slow. Offering the flight with other conditions than the ones I booked and paid for. Etc. | 1 |
EasyJet | Worst airline ever. Staff are rude and random in their “approval†of baggage. Flew in on Aegean - pleasant amazing. Easyjet is not worth it. Pay a small amount more and get better service and free food | 1 |
Turkish Airlines | Worst airline ever. Staff rude and arrogant. The service is really bad. The attitude of staff on the ground and flight crew was really bad. I asked for a coke in business class and was given a drink with a sour attitude. No snacks or drinks served between meals and nothing available in business class. No business class lounge or arrangements for passengers. This was the worst business class flight. Do not waste your money. | 1 |
Ryanair | Worst airline ever. Stay away | 1 |
SAS | Worst airline ever. Super bad service! Avoid at all cost! | 1 |
Pegasus Airlines | Worst airline ever. The flight attendant hit my knee so hard while I was sleeping. And now my knee is injured and I want to sue Pegasus. V4EDPJ from Izmir to Istanbul. She injured my knee badly | 1 |
Eurowings | Worst airline ever. The flight from Frankfurt to Cancun, which was Eurowings - a subgroup of Lufthansa, was horrible. Firstly, the flight was delayed more than an hour. Secondly they gave us 1 meal over the whole 12 hours. 1 meal. Then a cookie just before the end. I was not even given a choice of meal. I was just given pasta with a pathetic amount of tomato sauce. They also made the cabin freezing. Me and the girl sat next to me were shivering. They don't give you blankets in economy, they charge you 8 euros for a blanket and obviously you have to buy it. The staff were so unhelpful and so rude. I asked to sit near to the exit during landing so that I could run off quickly and hopefully make the connection and no staff would help me. No one cared. They just said whatever I can't help. The whole vibe of the staff was uncaring, rude and abrupt. The movie selection was also abysmal. | 1 |
Vueling | Worst airline ever. The flight was cancelled, great, totally understandable in these times. Get an email telling me to click here for a refund. Then get an email saying you've been given a flight voucher, which I can not find. Trying to get hold of customer service is a whole different story. You call one number, that tells you to call another. You then go through multiple options (which takes over 3 mins) for them to say "no one is available, call back later" and hangs the phone up! Apparently I have until December to use my non-existent flight voucher, but I will not accept this. I want my refund and I will never use this company again. | 1 |
Turkish Airlines | Worst airline ever. The funniest thing is that they present themselves as the best airline in the world. In reality, they have a long way to go to meet the minimal requirements we take for granted for most airlines. My first flight was delayed over 4 hours. The boarding staff is rude, one girl even grabbed by the arm and shouted "keep going" at me when I was trying to ask if a lift was available (I have mobility issues, so carrying my suitcase over huge stairs was something I wanted to avoid). The staff crew on both flights were from hard-faced to plain rude, not to mention, racist and shameless about it. There's a clear difference of treatment, even in small things. For example, in flight TK1160, the hostess would smile to some passengers when providing them with ear phones, and make a fastidious face to others. In my case, a gentlemen on another seat asked for a drink and the answer was "Yes, sure!", on my turn, for the same request, the answer was a dry "OK". Similar disgusting discriminatory behaviour on the flight TK1159. When entering the plain, the first class hostess was at the door and greeted the passenger in front of me with a smile and verbally, while for me and my son, she didn't greet us, she didn't smile, in fact, she pretended we were invisible. I have never seen this anywhere in any airline. I will never travel with this company again. | 1 |
Ryanair | Worst airline ever. Their customer services don't know what each other say, one tells you one thing, the other tells you another, and they will ALWAYS try scam money from you.Email from Ryanair, turn up to airport early.Turn up, flight delayed, then proposed diverted, then cancelled.All ryanair staff disappear, leaving us stranded unable to get into baggage area.Finally get into baggage area a few hours later, wait for three hours for bags.Try find a staff member to get our food and hotel booked as that was final flight, all ryanair staff vanished, therefore had to drive 4 hours home as there was no gurantee they would pay back for hotel booking, they would use excuses to get out of it.They also tried to charge me for boarding passes even though their app and website said they cannot generate the boarding passes and to go to check in for them, and even called ryanair to ensure there would be no charge, they still tried to play the game and charge me at the desk.Do yourself a favour, I know they are cheap, but if anything goes wrong (which it will), their customer service is pathetic, their staff will disappear as soon as there is an issue, and they will tell you different things. Book a slightly better airline and avoid the hassle. This company is terrible. | 1 |
Vueling | Worst airline ever. There is no customer support, they are not replying, and the website seems like a scam. | 1 |
Wizz Air | Worst airline ever. They are incredibly rude. I will never use them again. This was my experience flying from Uzbekistan to the UAE. I hated this airline. Please reconsider providing your services in Uzbekistan and for Uzbek passengers. My country deserves better than such an unprofessional airline. | 1 |
Pegasus Airlines | Worst airline ever. They are scammers. Forced me at Stansted airport to get a Turkish visa for a connecting flight while it wasn't required. I had to apply for the visa within the last hour and paid £470 pounds. Avoid if you don't want o be scammed. Also there is no way to write a complaint to them. The website says write to us and inside there is no way to lodge a complaint. | 1 |
Lufthansa | Worst airline ever. They delayed the first flight and im going to miss my 2nd flight with them and they dont want to do anything to help me. They even overbooked the flight so people fight over who checks-in first. Worst airline, dont use | 1 |
Ryanair | Worst airline ever. They do not allow cancellations for serious illness though they say they do, charge you a bomb on top to change flight time & name. Put you on hold for >1 hr each time. Flights are not timely.I mean…..how are they even able to carry on as a business? If there's another airline that flies to my required destination, I will NEVER choose Ryanair! | 1 |
Wizz Air | Worst airline ever. They fleeced us for 120 Euros. When we tried checking in the night before the website claimed we couldn’t do it without our bags. When we show up there, they said oh you did not check in, that will be an extra 40 Euros per person! They even charged us for our 5 year old. When we said we could not check in earlier as the site didn’t allow us to do so without our bags accounted for they said that’s your problem. We asked to check in online then and there and they said go on and try- they won’t let you as it has to be done 24 hours earlier! What a gamut! What other airline does not allow you to check in online on the spot? It’s not like it’s costing them wages on personnel. Most others even allow 23 kegs per bag but this one only gives you 20. They are robbers and thieves. Please do not fly this cheap Airline with uncomfortable seats and scalping practices. | 1 |
Ryanair | Worst airline ever. They have 1 line for 3 different flights and they attack you for "being late". Crazy fee charges and rude stuff. | 1 |
Vueling | Worst airline ever. They lost all baggage for all passengers going from Orly til Florence. After 3 days, they are still not able to find it. No information at all, from the airline. Never fly with them. | 1 |
Wizz Air | Worst airline ever. They overcharge everything. The ticket was about 90 euros (with return) but with their schemes and plots it costed me 165. I paid for my luggage online and minutes before the flight an extremely rude employee said that I had to pay an extra 25 euros for an already checked in luggage. Will never fly again. | 1 |
Air Europa | Worst airline ever. They remove your baggage you've already paid for when changing dates of a flight. Customer service are unhelpful and rude. | 1 |
Ryanair | Worst airline ever. They tell lies about why they are delayed charge €2.50 for bottle of water which wasn't even offered we had to ask after nearly hour and a half. Absolutely appalling service appalling cabin crew. This airline shouldn't be allowed to operate whole company nothing but a fiddle and then they rip customers off when due compensation quoting lies end of day air traffic control strikes are planned therefore the company was aware when they put us on the flight it would be sat on the tarmac absolutely sickening behaviour charged for water couldn't get food. You really are the worst and I hope you have your license to operate taken away your behaviour as a company is disgusting. Don't use them treat their passengers like crap !!!!!!!!!!!! | 1 |
Ryanair | Worst airline ever. They're breaking the law! They're refusing to refund me when I wasn't allowed to travel more than 5 miles, let alone fly abroad (breaking other advice: no non-essential travel)! They're refusing to cooperate, what a discrace! | 1 |
Ryanair | Worst airline ever. They're regularly micromanaging backpack sizes that fit under seat for few extra bucks from you. | 1 |
Lufthansa | Worst airline ever. Tons of flight cancellations. Impossible to get refunds and then they overcharge for rebooked flights. If you are on any type of schedule, stay away from Lufthansa. Guaranteed NOT to get to your destination on time!!! Never again!!! Don't fly on Lufthansa!!! | 1 |
Ryanair | Worst airline ever. Total rip off. I would rather walk to my destination than take this crappy airline. 50 minutes flight costed me over $1000 being advertised as a $45 flight. | 1 |
Ryanair | Worst airline ever. Traveling from London, when I first bought the ticket they told me that I could bring a cabin suitcase with me. A month after, their policy changed, which I didn't know until I arrived to the boarding gate and they told me that I had to pay more money and that I couldn't carry my suitcase with me. I also had to expend more money to bring the suitcase back. Now they give you the option to buy priority, but if you don't do it when you buy the tickets (which I didn't because I didn't need it at the time) then it forces you to do an early checking selecting seats, etc... expending even more money. The members of the staff were also rude and the way they spoke to me was very unprofessional and unacceptable.I'll make sure to put a complain and never travel with them again. At the end of the day it is better to travel with bigger and better airlines, even if it cost you a few extra pounds | 1 |
EasyJet | Worst airline ever. Waited on the plane for 2 hours before departure and got 2 hours delayed. Worst experiences ever! | 1 |
Iberia | Worst airline ever. We bought business class ticket and were refused to enter airport lounges. When contacted customer service we got some generic response where they admit they are incompetent but no compensation. AVOID THIS AIRLINE | 1 |
Ryanair | Worst airline ever. We flew from Barcelona to Seville and because we are not from EU (we are all canadian) we couldn't print out the boarding passes. Nor did we even have access to a printer. Their emails after the 1st one confirming my ticket all conveniently went to my spam folder. They charged us 45 eurod each to print off boarding passes. Theb my sister's luggage was 1kg over and they charged is 25 Euros per bag! My reciept came to 250 euros but I get am email saying they charged me 289 euros and my credit card was charged 289 euros!!! I can't get a hold of their customer service so I'm reporting fraud to my credid card. Our ticket ended up costing us double what a normal airline was charging! !! Never again!!!! | 1 |
Lufthansa | Worst airline ever. We flew from phoenix az to Washington DC to catch a flight to Germany. They lost our luggage. Our flight was cancelled 3 days in a row due to snow in Munic, so we called asking to cancel our tickets and get a refund and then we just wanted to fly back home. Well their phone customer service suddenly said they could get us to Germany. So we flew to Germany and our experience got even worse with the airlines. They only gave us 30 minutes to catch a connecting flight from Frankfurt to Munich, which gave us very little time to get through customs. We had to run to our next flight and we made it on during final boarding call. Then we got to Munich and received an email saying our luggage had been LOST AGAIN. we then spent the rest of our vacation calling Lufthansa every freaking day, spending HOURS on the phone trying to find out where our luggage was! We even called them and told them they had completely ruined our trip we spent so much money on. 3 days after arriving in Munich and fighting with the airline and I just wanted to go HOME. Except they wouldn't let us. They actually said they would charge us if we wanted to go home early. But they are the ones responsible for losing all of our clothes and ruining or vacation. It's supposed to be a once in a lifetime trip, and they ruined it.And for anyone who is reaching out to them for a refund, save your breath nd your time and just call your credit card company and file a billing dispute. | 1 |
Turkish Airlines | Worst airline ever. We were departing from LAX, supposed to layover in Istanbul, then fly to Amman. During the flight we had to emergency land and the crew would not inform us of what happened. We were already 3-4 hours into the flight and they wanted to fly us back to LAX even though we were over Chicago. Later they told us the window by the pilots had a crack in it, so for safety we were going to emergency land and apparently this is a common issue with their planes. After everyone on the plane was asking to land in Chicago because we were flying over it, they instead landed and stranded us in JFK airport in New York. The crew was going to inform us what to do as the plane landed but never did. 300 people were stuck at JFK and we all had to go to one small terminal in an enclosed space and retrieve all our luggage. This happened around 5AM. It took almost 3 hours to get my family's luggage. Then we had to wait outside for another 3-4 hours to wait for small shuttles that can only fit about one family to take us to a hotel. We ended up booking at a nearby hotel and took an Uber, otherwise we would have to wait even longer in the cold. When my wife and I tried to contact the Turkish Airlines helpline and JFK they were extremely rude and closed the phone multiple times in our faces. We were stuck in New York for 18 hours. Finally, I was able to book a flight for 11pm after countless attempts of trying to get help. We ended up spending $600 in New York because Turkish Airlines refused to help us. $90 for the Uber to and from the hotel which was 10 minutes away. $400 for the hotel. Additional costs for food and another Uber ride ($90) to the airport and back to the hotel trying to get the airline to book us a new flight. We lost an entire day due to Turkish Airlines' negligence. They're extremely rude and don't communicate. Also, I had paid extra to have seats with more legroom. Once we got on the flight our seats weren't where they were supposed to be. We realized they changed the plane without informing us. I talked to a crew member and compared emails of our flight to show this was the case and they confirmed it. So, we lost more money there too. Just now I was trying to delay my return flight (back to LAX) for another week. I called Expedia and they could not help because of Turkish Airlines restrictions and told me to call them. So, I called Turkish Airlines 800 number and the man on the phone was very rude and dismissed any questions I had. He said I had to contact the JFK office to change my flight because when we were stuck in New York, we booked a new ticket (not sure how that’s connected). Even though Turkish Airlines messed up my flight, I had to contact JFK. So he gave me an email address and told me to email them for help. I did and asked to delay my flight. The email bounced back stating I wasn’t an “authenticated senderâ€. Very frustrating experience! | 1 |
Grupo IAG | Worst airline ever. Were nit my choice were the way my Iberia reservation set.Delayed flight made me lost my connection of 1:50 and they donit because know that to be able to make claim has to be at least 2-3 hrs.Terrible staff in land, and in flight. Now stock with a bill for hotel and basis as the ask to check in my carry on. almost as the price of round flught from USA to Madrid. Avoid it and shame on Iberia to send you with them | 1 |
Ryanair | Worst airline ever. You always wait at least 40-50min in line and there are always delays, ALWAYS | 1 |
Ryanair | Worst airline ever. You think your getting a cheap flight but then they scam you at the airport by scrutinising everything you are carrying so they can somewhere somehow charge you at least €40 on the spot. Baggage weight, bag sizes, boarding passes etc nearly everyone I know has been scammed by these people on the day of the flight one way or another. You can't even get a cup of water from them due to sickness unless your willing to pay first! | 1 |
Iberia | Worst airline ever. Zero customer service mindset, poorly organized. They lost my suitcase on the outgoing flight, it’s not appeared since then, more than 6 weeks later. And they refuse to refund my spendings and the content of the suitcase. Furthermore the flight on the way back was 5 hours delayed, the communication about the delay was inexistent. I won’t ever fly with them again. | 1 |
Vueling | Worst airline ever... Flight got cancelled two days in a row. Not upset about the cancellation because problems can happen. But both days we got promised that they will reimburse us with the costs of hotel and transport for the cancellation inconvenience. After arriving at my destination 3 days after scheduled the airline never took responsibility for any reimbursement receipts or complaints sent, they just say that 'it's not their fault'. So they literally 'lie' to passengers at the airport to get away with it, but afterwards they play like nothing was promised... | 1 |
Turkish Airlines | Worst airline ever.1. They lost my bag, then it took a WEEK to find it.. They said they didn't know where it was or when they would MAYBE find it.2. They want ME to print out 6 different forms and fill out and scan and send to them. I'm in the middle of nowhere in the Philippines!!!3. I told them I had life necessary medicine in my bags.. they didn't care.4. They want ME to go all the way back to airport to retrieve my bag at my expense.5. Making me waste hours and hours of writing, talking, driving, going through formalities, arguing and stressing..6. Only replying with robotic automatic messages.Don't ever use this airline if you expect ANY LEVEL of service, respect of understanding.I'm utterly disgusted. | 1 |
Lufthansa | Worst airline ever.90% of my flights are lateI missed many flights because of that.They also lie when they change your flight a few days in advance because "the flight is cancelled". Well it's not. They just overbooked it.Oh and to get your money back is a long long long fight.I can't wait for the qatari to buy them | 1 |
Norwegian | Worst airline ever.Bad service. RudeMake you pay for carry onNorwegian makes me hate travel | 1 |
Wizz Air | Worst airline ever.Bought tickets a month before, also bought wizz priority.But because of a late checkin, I did not get a seat becase the flight was oversold so my whole trip had to be cancelled. | 1 |
Pegasus Airlines | Worst airline ever.Definitely not recommended. | 1 |
Pegasus Airlines | Worst airline ever.If i get a free ticket even then would not fly with them .Boarding was late . No one new what was happening at the airport.It was a fish market . No one knew how to talk in English. What kind of international airport?? Even the higher officer and the police couldn't speak in English. We were sitting on floors over 6 hours . Our connecting flight were missed . We were send back to London and the two officer promised, they will get us free ticket from London , but never did. Horrible , insulting and rude staff . Never ever go with Pegasus. | 1 |
Turkish Airlines | Worst airline ever.The customer service is so rude. | 1 |
Vueling | Worst airline ever.They cancel your flight after the original departure time. Employees are making false promises and are not taking care of their customers.In the end we have lost a lot of money because we had to arrange hotel, transportation and meals! Vueling is not operating according the EU laws | 1 |
Grupo AirFrance-KLM | Worst airline ever.They cancelled my booking for 2 people and didn't wanted to gime any option to fly later, No Voucher, No open ticket , Just a "Refund" of 73 Euro for a couple of tickets of 1100 Paid euro, that is just theft. | 1 |
Iberia | Worst airline ever.They damaged my box and when I call them, they cut the call on me. I got the PIR number at the airport and tried to use this on their websites but it only allows for Spain and others (others do not give you any other country and I stay in the UK). I called to explain and the lady was arguing with me like I was dumb and ended up cutting the call on me. I would never advice anyone to fly with them.This messed up my whole mood and trip.Awful! | 1 |
Ryanair | Worst airline ever.Today, I am happy to say that I have advised my friend not to travel with this airline. I will continue to do this my whole life. | 1 |
Turkish Airlines | Worst airline everNo customer service. They cancel your flight and then you have to rebook yourself and they will not honor the same class Ticket that you have paid for.Upon arrival in Istanbul, you have to walk a long way through security control, because the direct access to the Tranfer area is closedVery poor service at the Gold lounge | 1 |
Pegasus Airlines | Worst airline ever…I don't recommend it at all very bad service and frequent cancellations | 1 |
Pegasus Airlines | Worst airline ever…on the way there there were 3 drunk men sitting behind myself and my guest. The hostesses kept bringing them more alcohol for at least 3 hours when they we're clearly absolutely drunk. They had their hands on our seats for over 3 hours pulling pushing hitting us in the head , shouting whilst talking , it was awful..finally after 3 hours and 20 hits in the head I asked them to stop.. upon this they were very angry and violent towards us instantly, kicking our chairs called us fxx.bxx, fxxyou, shut your f****g mouth repeatedly whilst punching and king our seats. Finally hostess comes and asks us to change seats., and say they will call the police.. obviously they couldn't deal with them in that state. Not once dying the rest of the flight did they ask if we was ok or anything… we was not ok .. we just been attacked by 3 big drunk men … absolutely disgusting. Any way the police came and had a word .. ment nothing as they were at the taxi stand by the time I was and looking over at us saying … "oh ffs look its them ," and smerking at us! This experience was the way there…Now the way back …So we had a flight for 1pm, got to the airport 3 hours before our flight, go to check in, we're told we have MISSED OUR FLIGHTS.. and To go and buy new flights.. we thought how could this be? We're 3 hours early? She insisted that we missed it. We then presented out itinerary which has all flight details on there and she says "oh sorry we have new management that's why" your next flight will be in 9 hours" so casually I said wait what do you mean we missed it and 9 hours , she said sorry it's the only next available. We couldn't believe it! She said the wrong ll give us a hotel to wait until n across the road and I need to go to the service desk, upon reaching there they refused to give us the hotel and said the best they can do is give us a food voucher of 100turkisk lira each =£4.34 each … so we spent 9 hours in the airport and had to add money to our meals while waiting… then get on the asked 4 hostess for the same thing but only one 40 mins later brought it. About hr before landing I asked for half cup hot water to take meds with The RUDEST EVER attended named ISMAEL literally got angry and said I have to pay for it , I said "oh are your serious " that was it he snapped.. "all customers are paying fir things and you want free service." I turned to my passenger in disbelief and said Wow I can't believe that", and as I did , ISMAEL stood over me and said"what did you just say" very angry and intimidating" then said "don't speak again" and walked offI just couldn't believe it, I had now had more than enough! @pegasusairline is the worst airline ever, worse than Ryan air and that's saying something!DONT USE @pegasusairlineYOU WILL REGRET IT | 1 |
Pegasus Airlines | Worst airline ever😡😡 just got an email…just got an email that our flight back from antalya to copenhagen is cancelled, I reschedule it and no more direct flights ofcourse ,but thats ok ,but the worst thing is we need to pay the check in the luggages. We called the customer service and they fix the problem, got our luggages back without extra cost. | 4 |
Turkish Airlines | Worst airline experience I could ever imagine. My father died in February and least of all I wanted to deal with the flight and airline issues. I booked flight in January for March and when my father got worse I exchanged the flight online for 4 passengers to February. This is when all the whole worsest service experience in my life started. This was a nightmare for everyone in my family as Turkish Airlines DELETED my flight from the system and didn't refund the money also didn't notify me about the cancellation and the reason. Looked like an error. However the money was paid. I called the airline to ask why I can't check my flight status online ? And they said your flight is deleted, submit a ticket to customer support and we will get back to you. To make it shorter they got back to me AFTER I returned back from funeral. I called about 50+ times in order to resolve THEIR mistake. When I finally got my ticket after paying another 550$ for exchange, they canceled my husband and daughters flight 48 hours before the departure and again they don't know why and asking to submit the ticket online. Each time I called their representatives had different excuses: either their system is down or their ticketing will get back to me or they were just transferring me to Chinese line without request, I don't speak Chinese.I had sleepless nights as my flight was canceled and airline was not resolving the issue but by dads funeral was in few days.They don't have any support for those whose flight is within 24-48 hours or less. They just advise to submit a ticket on their website a some mysterious team will get back to you within 7 days. Even if your flight is tomorrow. So I will never ever recommend to anyone to deal with Turkish Airline if you don't want a stress and headache.My sister had the same worst experience with this airline in regards to buying a ticket for her dog for a flight. I will not recommend and will spread my story and my relatives story to everyone who would ask me about this airlineI also want to mentioned that I paid $300+ for seat with bassinet and called to add my husband and child to pay for their seats with me. I was told it is IMPOSSIBLE and I need to buy the seats at check in. At check in they said THERE ARE NO available seats near me so I would have to fly 13 hours alone with a baby in lap. In a lap as they had turbulence all the way to my destination and I couldn't put baby in the bassinet, so the money for the seats were just waisted. So I asked them to give us some random seats but together on the way back due to this nonsense.Also the airline COULDNT add my infant to the reservation. They said I will have to add and pay in the airport before departure. The amount of stress I got with this airline is immense.NO to Turkish airlines forever!!! | 1 |
Turkish Airlines | Worst airline experience I could ever imagine. My father died in February and least of all I wanted to deal with the flight and airline issues. I booked flight in January for March and when my father got worse I exchanged the flight online for 4 passengers to February. Turkish Airlines deleted my flight from the system and didn’t refund the money also didn’t notify me about the cancellation and the reason. Looked like an error. However the money was paid. I called the airline to ask why I can’t check my flight status online ? And they said your flight is deleted, submit a ticket to customer support and we will get back to you. To make it shorter they got back to me AFTER I returned back from funeral. I called about 50+ times in order to resolve THEIR mistake. When I finally got my ticket after paying another 550$ for exchange, they canceled my husband and daughters flight 48 hours before the departure and again they don’t know why and asking to submit the ticket online. Each time I called their representatives had different excuses: either their system is down or their ticketing will get back to me or they were just transferring me to Chinese line without request, I don’t speak Chinese. I had sleepless nights as my flight was canceled and airline was not resolving the issue but by dads funeral was in few days. They don’t have any support for those whose flight is within 24-48 hours or less. They just advise to submit a ticket on their website a some mysterious team will get back to you within 7 days. Even if your flight is tomorrow. So I will never ever recommend to anyone to deal with Turkish Airline if you don’t want a stress and headache. I paid $300+ for seat with bassinet and called to add my husband and child to pay for their seats with me. I was told it is impossible and I need to buy the seats at check in. At check in they said there are no available seats near me so I would have to fly 13 hours with a baby in lap. So I asked them to give us some random seats but together on the way back due to this nonsense. Also the airline could not add my infant to the reservation. They said I will have to add and pay in the airport before departure. The amount of stress I got with this airline is immense. | 1 |
Iberia | Worst airline experience I have had. We arrived at the airport 2 hours before boarding time. Check in took over 2 hours to get to the attendant, and they would not let us through or help in any way even though the flight hadn’t yet closed the gates. She would not help us get another flight. The manager was extremely rude and told us nothing would be done. Customer service was not helpful and we lost all of our money. There is no Iberia help desk in Paris. I have never been treated so disrespectfully. Never again. | 1 |
Ryanair | Worst airline experience I've had!Tried to check in 24hr before flight and they took the money but never checked me in . Then I had to pay £148 at the airport to check in again because there was nothing they could do but I could try and claim it back. When I did I was told it was my fault as I should have went on the chat 2 hrs before and told them ?? How was I to know this?So they've basically stole my first payment . Flight going and coming back were diverted due to weather and a health problem with no offer of compensation . | 1 |
Turkish Airlines | Worst airline experience ever. Always delayed, don't rearrange flights until you land, and may not offer a next flight, can be delayed several days. Customer service is poor, staff barely speak English and have poor manners. Istanbul airport is a mess, staff don't speak English, huge airport that is difficult to navigate. They don't honor the seats you pay for on the airplane. Never flying again. | 1 |
Turkish Airlines | Worst airline experience ever. Always delayed, don't rearrange flights until you land, and may not offer a next flight, can be delayed several days. Customer service is poor, staff barely speak english and have poor manners. Istanbul airport is a mess, staff don't speak english, huge airport that is difficult to navigate. They don't honor the seats you pay for on the airplane. Never flying again. | 1 |
Grupo IAG | Worst airline experience ever. Flew 7 people business class. Check in was a disaster. The claimed I had “exchanged†tickets. After 1.5 hours at the ticket counter we were given boarding passes. We were group 1 but the delay caused us to board much later. The connecting flight was cancelled leading to a day long layover with 4 children including an infant. The ultimate connecting flight was also 2 hours late. Then they lost our luggage, 4 days later they still don't have our luggage. Calling the helpline for lost luggage results in a 30 minute to 1 hour hold after which you are disconnected without speaking to anyone. This airline is a complete disaster, please do not fly them. | 1 |
Lufthansa | Worst airline experience ever. I cannot stress enough to everyone around me to never fly with them. They cancelled and rebooked our flights so it took us 2 DAYS! To get from Boston to Finland with our infant! Then the way home they are doing the exact same thing and you can't even call them anymore. No credit or voucher NOTHING from them for the cancellations and delays they keep on causing. DISGUSTING! | 1 |
Turkish Airlines | Worst airline experience ever. I have a valid B211A Visa to enter Indonesia. I had the negative PCR test. They let me check into my flight, all fine.When I went to board the plane my pass didnt work. They pulled me aside and told me I couldn't board the plane. All they said was "some problem in host country". But whoever decided I couldnt enter the host country was then mysteriously unavailable.No more details, nobody knows what the actual problem was. All I was told was to re book the flight, which is meaningless if I don't know whether I can enter.Nevermind that the window for my COVID test would have expired and I would have to do it again for $200 at my own expense.Spent hours going through their useless and slow customer service system. I had a case opened. This took some doing as they want you to open it online and wait 48 hours. I managed to do it by phone. They said it was marked "urgent". 5 hours later (this is the next day now) all I got was an email saying "you were not allowed to fly because didnt get approval at destination country". No mention of WHY, given that my visa was valid and I did everything else required.Then I asked for a refund through that same system and was told it would take 2-7 days.At no point was I able to actually speak to a person and get any answers.Truly frustrating experience. | 1 |
Grupo AirFrance-KLM | Worst airline experience ever. I was on a business trip in Spain. On Jun 28, 2022, I was scheduled to fly KL2648 from Malaga to Amsterdam, and then to LA, with a couple of hours layover. 4 days prior to my flight, I received an email from KLM saying my flight was canceled. They then scheduled me to a different flight a day early (and at a different time). I couldn’t leave a day early, due to my business obligations, so I spent hours each day trying to reach the airline. However, KLM's customer service was not reachable and the website wasn't functioning. On the top of all of that, I kept receiving confusing emails from KLM saying my original flight was still on time, while, at the same time that flight had changed. So I had to go to the airport one day prior to my original flight to find out if my trip actually changed or not. Upon arriving at the airport, I was told by a rude KLM employee that I must fly now or I will lose my ticket. I was also promised that I will be taken care of by a KLM employees in Amsterdam. I arrived at the Amsterdam airport after 1am, and there were no KLM employees there at all. I then had to spend a frustrating night looking for a place to stay because all the hotels were fully booked. KLM does not care about their passengers, and they don't take any responsibility when there’s a problem for which they are responsible. It's been 5 months now that I have been trying to get a refund for my reasonable expenses (as they promise to pay), but KLM refuses to compensate me, even though I have proof for every transaction. Do yourself a favor, save yourself money, time and emotional stress, and DO NOT fly KLM. Almost any other airline will respect you better! | 1 |
Turkish Airlines | Worst airline experience ever. Seattle-Mumbai flight led to lost bags. Customer service first promised delivery, then claimed they 'couldn't track' bags and we 'have no rights.' Complete lies and incompetence. No accountability, zero professionalism. Save yourself the headache - avoid Turkish Airlines at all costs | 1 |
Vueling | Worst airline experience ever. They lost my disabled daughter's bag, which contained half of the medication we needed for our holiday. Initially, they told us we could buy some basic items and claim reimbursement after 48 hours. However, I later discovered that in order to claim, we needed the missing baggage tags, a receipt for the claim, and proof of delivery. After submitting an online claim, I received an email in Spanish asking for more receipts, which I provided. Then they requested that all the information be sent in one email, even though I had already done this in my original claim.Later, they denied my claim, stating the bag was missing for less than 48 hours (even though we flew on Saturday at 3 p.m., and the bag was delivered on Tuesday at 9 a.m. Spanish time, nearly 72 hours later). After sending a lengthy email explaining the situation, they requested an itemized receipt, but we had only bought items from a small corner shop as no large supermarkets were nearby.Vueling not only ruined our holiday—my daughter was unable to swim for the first three days because special need swimming nappies for a 9 year old giel who is incontinence aren't easy to find in stores—but they also caused us significant stress over the potential shortage of medication for our six-day stay. To make matters worse, they refused to reimburse us the 97 euros we spent on essentials like spare clothes, toothbrushes, and underwear, as the only clothes we had were what we were wearing. We've flown with many budget and mid-range airlines before, but we've never had such a bad experience. I don't recommend Vueling and will never fly with them again. | 1 |
Ryanair | Worst airline experience ever. They make you pay 55 GBP or euros for checkin at the counter if you were late even by a min no matter what the reason. Phone issues, app didn't work etc... Disgusting. | 1 |
Lufthansa | Worst airline experience of my life. Flight delayed several times, staff decided that was a brilliant time to then recheck our passports...twice...then just stopped 1/3 through checking all the customers and created a dangerous "free for all" rush to the gate.Boarded onto over crowded flight where people were asked to leave. Plane was taxying to runway when all off a sudden it went back to the it's bay and cancelled our flight!!!We were all abandoned in Munich airport. No money, no help. All staff had gone and we have all been completely left in the airport with no food, drink or somewhere to sleep. No space at any hotels and Taxis are over £250 to get back to Munich.Staff are genuinely the most unhelpful and disgraceful people you will ever meet. Make Ryanair seem like a 5 star airline.I cannot understate just how god awful Lufthansa have been and I will never in my life use them again. | 1 |
Lufthansa | Worst airline experience! I traveled from India to Dallas Fortworth airport via Frankfurt last year. I have requested for special care service due to my health conditions. From India, they didn't care to help me in carrying my luggage or help me get inside the flight. In Frankfurt, they made me wait longer until the last minute to catch my flight. During the security screening, it beeped as I was wearing a copper chain. After checking the chain I was wearing the employee used an 'F' word and he told me to go and check again with female security and she examined and said the 'S' word. I was badly insulted by airline employees where I paid for my ticket in full. I was feeling sad and felt bad until I reach DFW Airport. My worst international travel ever! | 2 |
Grupo AirFrance-KLM | Worst airline experience!!!What a horrible experience!!! The seats are meant for toddlers and not for grown adults. I felt like a sardine on my flight, squashed, uncomfortable, and very hot!! Where are the air vents to cool you on the flight? I mean, talk about the food, what a pile of rubbish!The air hostesses need to improve on their customer service. They were rude and arrogant to say the least!! | 1 |
Vueling | Worst airline experience, will never use again!We arrived at the airport for my best friends hen weekend, not able to check in online or at the self service kiosks, so went to the desk (which was chaos) where we were told our flight had been overbooked by 46 people and none of us were guaranteed a seat on the flight we had paid for. Were told we still had to go through security and to the gate, where we 'might' get a seat if there were some no shows. Of course, none of us made it on the flight. We were then security escorted back to check in by airport staff and left there for an hour while they tried to resolve the issue with Vueling over the phone as no Vueling staff at the airport to speak with. We were delayed by 6 hours and missed our hen activities for that evening! We also had similar issues on the way home and check in was chaos once again. We have been told we will receive compensation and someone from the finance team will be in touch, so far nothing. The worst service I have ever had the pain of experiencing, will not be using them ever again and highly recommend no one else does either. | 1 |
Iberia | Worst airline experience. Not punctual at all, laid back attitudes, dirty cabin. My family and I used Iberia to fly on 7/14/18 from New York to Zagreb via Madrid. We were excited to use it and we looked forward to this trip. Unfortunately, this turned out to be the worst traveling experience for my family and I so far. We were delayed 2.5hrs right from the start and we barely made it onto our connecting flight. Our bags were delayed for 3 days making this even more of a horrible experience. Since Croatia wasn't our final destination, we had to go back to Croatia to get our baggage. First three days of our vacation were destroyed and filled with frustration. Service inside the plane was decent, but since the plane was cleaned in a rush, we ended up getting dirty, filthy blankets. Our seat trays were filthy. One of our TV screens didn't work. The plane was one of the most outdated ones that I have seen in the last several years. We will never use Iberia again. | 1 |
Grupo AirFrance-KLM | Worst airline for customer service and respect to customers. Worse is check in desk staff at many airports by KLM , including managers there . More worse is only customer support desk when you make companies for anything , you will never hear back response saying yes it was KLM mistake and we will solve it by way of punishing to the staff responsible or by giving compensation to sufferer. Instead you will hear consider it as our last repsosne to your complain mail, we will not respond again on this complain & we will try to serve better next time. | 1 |
EasyJet | Worst airline for customer service, avoid at all costs!!!!! | 1 |
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