Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Be cautious if using them. Customer service unhelpful and provided wrong information on two occasions, tried to pass on to holiday provider and unwilling to help. Further disappointment regarding seats that they want additional money for- don't expect that people in the same party want to sit together, (or know this so try to charge more)- as mentioned on Martin Lewis recently. Passwords didn't work on both occasions for boarding passes. Will try to avoid in the future! | 1 |
Iberia | Be cautious when booking. I paid in advance $40 per ticket to choose my seats (two window and two aisle on the same row 28) and was placed in random seats on the back. There were no excuses, no compensation and they would not issue me a refund. The excuse via email was that when the plane configuration changes the seat assignments may change as well. The plane had not changed and I was seated in a middle seat, first row. The tray table was broken, the screen would slide down continuously and I had no room for my personal belongings. Avoid flying Iberia and if you must, be very cautious because they are sneaky without shame. | 2 |
Vueling | Be cautious when buying tickets from this unscrupulous company. They consistently overbook their flights, and whether or not you get a seat depends on arbitrary factors like your appearance. when i heard there were no seat for me, I searched for another flight on the same day, but, unsurprisingly, Vueling was late. They told me they couldn't guarantee a seat until the last minute. As you can guess, I didn't make it onto the flight and missed the other one as well. The whole situation was incredibly stressful. When you speak to their staff, they all give the same canned response: "It's legal to overbook." This company has clearly trained their employees to repeat this line, regardless of whether they're dealing with families with small children, people in wheelchairs, or anyone else. this lobby have manipulated the law to their advantage, making it legal for them, but it's a nightmare for the rest of us | 1 |
Grupo IAG | Be cautious! Avoid using British Airways for your travels. They require a transit visa even for layovers, which makes the process difficult. Additionally, they add fees for postponing flights and misrepresent their rates online. | 1 |
Jet2.com | Be fantastic if for a change you got even close to departure time. Last return from Bourgas the plane hadn't even arrived at departure time even though it arrived empty except for crew and staff personnel. Remember when Jet2 used to be reliable. | 1 |
Norwegian | Be forewarned,Norwegian doesn't care!I paid for a seat upgrade but was left without in-flight entertainment on a 11 hour flight from Paris to LA. Icontacted Customer Service and their flippant response was "so sorry, but please fly Norwegian again"... Note that NO complementaries were even offered. Try sitting looking at a wall for 11 hours, its abusive. | 1 |
Lufthansa | Be honest with you if I would have an option to put zero starts I would. The worst experience I ever had was traveling with Lufthansa. I used them couple of weeks ago traveling from Miami International airport to Kiev Borispil in Ukraine. I was visiting my family there. Upon my arrival i couldn't find my luggage and as a result i was told that it never arrived to a final destination. I had spent an extra time at Borispil completing some paper work and had to leave to my moms house without my stuff. I have been calling about my luggage every single day and 5 days later I was told that it never left Miami. It was delivered to me in 6 days but the worst part was when I opened it some of my stuff were missing, those were presents for my family. I filled the complain immediately with Borispil airport with missing and stolen department, they all were very pleasant to me and said they'll do their best to look at the cameras and see if they can find anything. Unfortunately today they have contacted me and said they they checked the cameras and my luggage was never opened in Ukraine. I just feel if Lufthansa would put my luggage on the plane right away we would avoid this situation. I am very upset about all of this and as a result I will never ever book a flight with them. I have been traveling for 10 yrs and never had such a horrible experience. I hope my feed back will help. DO NOT BOOK A FLIGHT WITH LUFTHANSA. | 1 |
Ryanair | Be kind to yourself and dont fly this airline. Horribly rude staff and unapologetic customer service team has made sure that I will avoid flying with this airline again. I have never be harassed so much in my life. Animals are treated in a better way. | 1 |
Grupo IAG | Be lovely to fly on time just once every now and then.Taking off 30 mins after the flight time stated on the ticket and being told we landed early is a bit of a joke.Clouds and turbulence a I get, but smoke and mirrors I don't! | 2 |
Jet2.com | Be more transparent on why you have to sit on the runway for 1 1/2 hours on your outbound flight. Why your return flight was delayed for 1 1/4 hours. Why you had to sit on the runway at Manchester for 30 minutes waiting for a bus to take you to the terminal building. Why you have the hardest airline seats I have ever experienced. All in all, first ever flight with Jet 2 and the last. Very disappointed! | 2 |
EasyJet | Be nice to have a phone number to speak to a adviser rather than a robot chat | 1 |
Iberia | Be on a business trip and getting the "best seat" in the plane. Last row, sunny side. Next time for sure Wizz Air. I now understand, service is not your success. | 1 |
Ryanair | Be prepared to pay a high overprice for your checkin. Reason? There is none. Leave your bag or pay. 100 % sure to get ripped off flying with Ryanair. | 1 |
Ryanair | Be prepared to pay extra fees. We had to pay $120 to check in 1.5 hours before departure. Ridiculous. | 1 |
Jet2.com | Be prepared to see your flight prices drop by more 15% few minutes after you have booked them.When you call them to get an explanation, you are told that this is how their pricing system work. We are talking about a flight that is happening in more than 6 months time.Forget about consumer duty and fair treatment, you are here to be ripped off. It is time these practice gets regulated, they are ready to do anything to take advantage of their customers. | 1 |
Turkish Airlines | Be ready to be yelled at by the staffs for asking why flights are delayed. I was on Turkish airline twice (round trips) in a month. The first flight was delayed 5 hours and the second flight was delayed by 2 and a half hours. Both at 1:50 am. Asked them why the flights are delayed and the manager yelled at me saying it is not his fault why the flight is late. Other staffs standing next to starts laughing... such a bad experience.. Is this how the Turkish people are? Or just how the staffs at Turkish Airline staffs are trained? | 1 |
Ryanair | Be ready to land in another city without transfer to the point of destination. Ryanair sells tickets to one city and abandon passengers in another city. They took our moneyand didn't provide the service we purchased:A disgusting, unacceptable story happened to my husband and a lot of other people with @ryanair today. My husband bought a round-trip ticket Tel Aviv-Berlin (7:15 - 10:30 PM). At the beginning, the flight was delayed for several hours, and then, instead of Berlin, the plane landed at 2 AM in Hannover!Then a fabulous show began: the pilot, upon landing, announced that the passengers had nothing to worry about and a bus to Berlin would be organized. As a result, the passengers were denied a bus to Berlin / hotel - they were simply abandoned late at night at the airport in other city at a time when public transport does not work. In addition, passengers flying with luggage were left without it, as the luggage was sent to Berlin.And now Ryanair, ignoring all my messages, sent me an "Apology for the flight delay".No, Ryanair, we don't accept your apologies for the "flight delay". This is not theprovision of the declared services we paid, which caused a significant financial and moral damage.My husband is still at the Hannover airport and used to wait for the public transport working hours, without food and sleep. | 1 |
Ryanair | Be sure before you use this airline that you fully understand what you are paying and exactly what you get in return. Soon I understand you will have to pay extra for a seat like on British Rail. | 1 |
Ryanair | Be vary aware that Ryanair are deliberately misleading you with regard to flight credits.there website states they can be used while making online reservations they most certainly can't .they must be used at the booking centre which is a minimum 13p per minute but is impossible to get an answer just music at any time of the day do your selves a favour book hotels with a republe booking agent | 1 |
Wizz Air | Be very aware about this company, all their efforts are NOT IN SERVICE, but in how to take MONEY FROM THE POOR COSTUMER!!!!!Their web site is perfect to not make you chose properly,(and even if you choose, they do whatever they decided...) I paid for an auto check in, and arrived to the airport that doest not apear on their sistem, and make me paid AGAIN for check in, I paid for a cabin luggage, and they decide I have to checkin the luggage,for an extra £54 , this is disgusting and people need to take action , because if not, they continue to do this!!!! | 1 |
Vueling | Be very careful booking online. They charged me twice for both transactions but I didn’t notice until a month or two later (I didn’t get two emails). I contacted my credit card company but they couldn’t help because Vueling kept saying I bought two tickets. I contacted Vueling numerous times - I kept having to try because I couldn’t always get someone who spoke English. They refused to help saying I had to contact my card company. Round and round I went. | 1 |
Wizz Air | Be very careful if you can use an alternative airline do so. If you arrive at the boarding gate the staff look at you with eagle eyes and pluck you out of the line to see the hand luggage you are carrying if it's slightly overweight or slightly bigger they make you pay through your teeth be careful.. no shame if you have children or not | 1 |
Ryanair | Be very careful if you ever need to book with Ryan air and for unforeseen circumstances need to change your flight. Due to an emergency medical issue I had to have surgery stopping me from flying to rome, this was a trip booked for myself and my partner. I called ryan air to which their oversees customer service team informed me that i could pay the difference for a new flight date and could reclaim the 'flight change fee' upon providing evidence of my surgery directly to the company. I would not have proceeded with booking a new flight if I wasn't told this. Following the booking of my new flights i then made contact with Ryan air to claim back this fee, this is when the issues started. None of their call centre team can deal with this, the refund department do not have a phone and can only be contacted by email, all replies from the refund department are automated and simple copy and pastes with no personal relation to your issue and every single time your receive a new response it is from a different employee with the same reply as the last agent. I am now a month on from my first contact and still no further along, spending £20 in call charges and with the impression that no-one at the company has since understood my initial query. Awful service and I will never use the company again! | 1 |
Iberia | Be very careful ordering flights with this airlineWhen i was ordering flight, flight supposed to be in afternoon but when I received email confirmation my flight was late at nightAnd on Iberia policy it says if you cancel your booking within 24 hours you get full refund, unfortunately not with this company they never gonna give you full refund | 1 |
Ryanair | Be very careful to constantly check the gate assignment for your flight. Ryanair will announce one departure gate both on the monitors and on their own app and then change the gate with minimal effort to inform passengers who are waiting at the original gate assignation. No announcements, no effort to look for passengers at the previous gate. Not a good boarding service. Be warned. | 1 |
EasyJet | Be very careful when booking a car rental with cartrawler & Easyjet together in advance! I lost all my money from the booking because Easyjet didn't allow me to travel due to the pandemic! It's much better/cheaper/safer to book your car rental directly at the airport when you arrive! | 1 |
EasyJet | Be very careful when booking a holiday with these scammers. Just had to pay 100 pound because our hand luggage bags wasn't the right size was told nothing about sizes. Never had problems in the past with my hand luggage before. Scumbags | 1 |
EasyJet | Be very careful when booking flights with Easy jet either directly or Indirectly through third parties or booking platforms. They appear cheap initially and are not transparent about luggage seating and you now have to pay for cabin luggage. Be very cautious âš ï¸. | 1 |
Ryanair | Be very careful when flying RyanairEven when their own app isn't working, preventing you from checking in online, they will still charge you for checking in at the airport.Ryanair charged me an extra €165 to get me and my family home, even though it was their app that was at fault. €165 to print off 3 pieces of card - skyway robbery.This isn't a charge, it's a ransom. Pay up or you can't go home.Here's an idea Ryanair, why don't you charge realistic prices for your flights, then you wouldn't need to con the life blood of your business out of extra money they can ill afford.When I complained to Ryanair, I received an email explaining to me how to use the online check in, the same online check in I used for my outbound flight, the same online check in I tried to use for my return flight, the same online check in that wasn't working for my return flight. Presumably a stock response to fob off their most valuable asset, their customers.I'm sure there are other budget airlines out there with more scruples than Ryanair. | 1 |
Vueling | Be very careful when you book with Vueling. If you make a small mistake (like ticking the pending passenger box) they will take your money and cancel your flights three days later! FACTI booked for my family to go to Barcelona, and ticked this helpful little box which allowed me to complete the booking without having to enter their full details there and then. 3 days later I get an email telling me their flights have been cancelled. No problem I think to myself and call them up to explain. Unfortunately 3.5 days have elapsed and the guy tells me - nope we really have cancelled their flights and you're not getting your money back. It was all on an email which helpfully wnt to my junk apparently. Poor customer service guy knew he was mugging me, but what can he do but follow orders!!??I might expect to get pickpocketed on the ramblas but not before I've even boarded the flight! | 1 |
Grupo IAG | Be very very careful trusting BA Holidays with their hotel and package description. We paid a lot of money for a room upgrade specifically to get the list of features listed on BAs website eg. ability to book restaurants. When we got to the hotel, the features were no longer her offered as they'd been removed 6 months earlier. This ruined the holiday. We complained to BA and asked for a refund but it's an automated system which ignores the complaint with zero recourse. Best advice - DO NOT book a BA Holiday. There are so many great agents out there who will honour what you've paid for. And look at the awful score BA get on this website - it tells you everything you need to know… | 1 |
EasyJet | Be very wary of booking with EasyJet at this time. Our flight was cancelled by EasyJet and we are still struggling to get a refund despite being entitled to one. I have several emails from EasyJet that state this as per their T&Cs.EasyJet have claimed they have refunded our money. They have not. Our credit card company has verified that they have not. They are now out of their 28 days to refund us and have said that we have to wait a further 10 days for their finance team to look into the issue. I was told I would then need to contact them in 10 days as the finance team does not contact customers directly. This will be easier said than done. I have spent hours on hold to EasyJet in recent weeks trying to resolve this issue. Today, I was on hold for 45 minutes before getting cut off, at the start of the conversation, when I finally got through to someone. I was then on hold for a further 56 minutes in order to speak to someone else. The customer care team also give me contradictory guidance/advice each time I call so I'm not sure what to believe. You also have little joy when following their own procedures: for example when told to email you get no response. I have emailed them 4 times and am still awaiting a response 4 weeks later.My credit card company are now going to dispute this with Easyjet on my behalf.EasyJet have also only refunded for 50% of another booking on the same cancelled flight. When I queried this they said it was an error so I am now waiting for the other 50% which is over £800 so quite a big error.It seems either they're making a lot of mistakes at the moment so are incompetent or that they're deliberately delaying returning money to customers. | 1 |
Ryanair | Be very wary of booking with Ryanair. There was a time when provided a reasonable service for a reasonable price. Not any more. They've built their business on stinging customers for scandalous charges on every conceivable part of what should be a straightforward process. Sadly, it's an approach that has contaminated the industry. They did it first and worst, very much an airline that I'd use only where there's no alternative | 2 |
EasyJet | Be very wary of travelling with EasyJet if you are concerned about catching COVID. I took six flights and on two there was NO enforcement of mask wearing (several passengers kept removing them). Also the disembarking row by row which worked so well, seems to have been abandoned. It was chaotic with passengers clustering together, some without masks, as they fought to leave the plane. I complained to EasyJet but they responded with platitudes that health and safety is their top priority. Clearly it isn't. I felt very uncomfortable. | 1 |
EasyJet | Be warned booked easyjet flight paid a lot extra to pick my seat and speedy boarding , 6 months later get email stating flight times have been changed which it has not, they reallocate me from seat 2d to seat 4 D when seat 2D which i already paid for inadvance is still available, and they are trying to charge another £9.00 to book the same seat i originallly booked and paid for. Disgraceful | 1 |
Ryanair | Be warned that when you fly with Ryan Air, they charge you to sit with your friends/family members. Even parents and children are purposefully allocated seats away from one another. Furthermore, the service is really unprofessional and I heard several air hostesses joking and swearing with one another along the galley way. On board, there are no seat pockets to put items in and mine and my table tray was broken. The attendants were rude when serving refreshments and the toilets were not clean for our flight. Definitely would not recommend, even if it is a cheaper option! | 1 |
SAS | Be wary of hidden costs and low advertised fares. You will end up paying way more than you expect at the airports. | 1 |
EasyJet | Be wary of their baggage allowance which has reduced in size and they're now checking bags knowing people will likely have Christmas presents. The tiny cabin bag allowance only allows for bags that can squash into the rack, any overspill and they will charge you £48. Every other person on this flight is currently getting hit with a £48 charge so Easyjet must be making a killing off this flight alone. I'm no longer a loyal Easyjet user after this experience and will be voting with my feet. | 1 |
Turkish Airlines | Be wary with this airline. It’s my second flight with Turkish Airlines. My first one was a few years ago and that was normal. This one was bad. I booked a return ticket from Hong Kong to Kiev via Istanbul but I had an accident in Kiev and needed to change to the next day. The only way to do this was calling the Call Centre. I thought they fly to Hong Kong every day. The Call Center only changed my first flight (Kiev to Istanbul) to the next day, but not the second one, which was changed to more than 24 hours after the first one. The staff didn’t clearly say there was no flight to Hong Kong on the next day at the beginning. I just noticed that immediately after I paid USD 266. I even hadn’t hung up the phone and asked for a change. The Call Centre told me they would charge another sum of money for the change or only refund me USD19. Similar to other passengers complaints, this airline pushes to make whatever money they can when you are not alert enough. The Call Centre told me that I was eligible for a hotel stay at Istanbul Airport. But I was denied when I arrived, because there was a shorter connecting flight from Kiev to Istanbul. Why didn’t the staff tell me that when I made the change? To make money, this is an airline which doesn’t care about their customers. | 1 |
Wizz Air | Beauvais - Gdansk - Beauvais. Airport is far from Paris and difficult to get to. Very strange requirement for visa check for non-EU nationals (you have to present yourself to the check-in desk). Outbound flight was an hour late with no excuse from staff inbound flight 15 minutes late. Staff are generally rude and unfriendly. Would avoid in the future. | 4 |
Ryanair | Beauvais BVA airport is no where near Paris. It is over 80kms away and the only way to get there is by bus or car. The bus is €17 each way and takes 1hr 15min. Do not use Ryan air when traveling to or from Paris. | 1 |
Grupo AirFrance-KLM | Becareful abuou buying Cancellation Insurance from KLM website. It is a betrayal. | 1 |
Norwegian | Because I can't give "minus stars", they get one.It's been more than a year, they have refused to refund me more than €300,- for a flight they cancelled!Flight was cancelled last year(!) in March, it was scheduled for April 12th and here we are... :-s | 1 |
Grupo AirFrance-KLM | Because I was in zone 5, I was FORCED to check my carry on with all of my medication, contact lenses, back pain control machine, etc. They told me they overbooked the small flight to Amsterdam that connects to my Toronto flight and refused to allow me to check it at the gate in order to get it back for the bigger flight. They were rude about it and didn’t care at all that I needed my medication and stuff. They suggested I pay $150 to sit in “business classâ€. There is no business class. It’s a slightly larger seat on a tiny puddle hopper plane. So obviously there WAS overhead room, I just wasn’t “first class†enough to be given any overhead space. Most airlines call out and ask for volunteers. They overbooked the flight - that’s not my fault. My fiancée was happy to check his. I just needed mine, and they were unaccommodating and ruined my trip home. | 1 |
EasyJet | Because easyJet is a low cost carrier, almost every passenger travels with hand luggage only. That means many cases. More than the overhead compartments can handle. That's why we had to give our carry on to the flight attendant and had to wait for our luggage upon arrival. For a short city trip this is not very convenient. On the return flight we had the same problem and larger hand luggage was not allowed inside the aircraft. | 5 |
Jet2.com | Because it was as expected having flown with jet2 compared with other flights with competitors | 5 |
EasyJet | Because its a holiday booking I cannot get my problems resloved online I have to ring an 0330 number. | 1 |
Grupo AirFrance-KLM | Because of 4 hours delay on my flight to Paris, I missed my TGV train and had to stay in the terminal for 6 hours to catch the next train. I asked the office in Charles de Gaulle for a refund, they said to apply online and you will get it. I applied online and the response was that we are only responsible to take you to your destination. So I lost a day of my vacation, suffered in the cold in the terminal for 6 hrs and had to buy another train ticket, but they do not feel they are responsible for any of these, to them it is just a simple delay but to me, it is money, time and my health. On the flight back I had my service call on for close to an hour to ask for water so I can take a pill and no one answered. I was dehydrated and got a very bad headache. I do not recommend this airline, it is not comfortable, it is not accountable for its shortcoming and it is not organized by any means. | 1 |
Vueling | Because of Covid we got a voucher with a validity of 1,5 years. Because of new lockdowns, we could not use the voucher within this time period, so we asked Vueling (by phone) if the voucher could get extended. By phone, they told me this was possible.Eventually, when we wanted to book a new flight, the voucher didn't work. Then we called Vueling and the employee from Vueling talked with his manager about it (although the previous employee earlier told us it would be possible). He and his manager said it would still be possible and we could use the voucher within a few days.This never happend!! The voucher never worked!We never got our money or voucher back, even though we spoke several times on the phone.We have written a complaint (a letter with full explanation) and only got an email with 1 sentence "sorry, it is not possible" back.I am very disappointed and I will never fly with Vueling again! | 1 |
EasyJet | Because of Easyjet's new rule (i.e. way to make money) that you can only bring a small backpack or purse on board with the purchase of a ticket, you must pay a supplement for a cabin bag by buying extra legroom or up-front seats - or you must check this bag. I accept that, except Easyjet at Geneva Airport needs to add more staff to handle the incredibly heavy load of passengers who used to be able to bring one cabin bag on board and now have to check their bags. Both my daughter (going to Amsterdam) and my son (going to Luton) waited 2 hours in line to check the bag at Geneva airport! When people's flights were starting to board and they were still in line, the ground personnel called for these people to go the front of the line! Thus, despite the airports request NOT to arrive more than 2 hours before your flight, either you get there 3 hours before, or smarter still, if you take Easyjet I recommend coming 1 hour before and even if you are in the back of the long line, they will call you up to check your bag if your flight is boarding. What utter lack of foresight and incompetence on the part of Easyjet and Geneva Airport. I highly recommend avoiding them both. | 1 |
Turkish Airlines | Because of Turkish Airlines I had to waste hours of my vacation days. The service was horrible, I was not listened to and I received a lot of wrong information. I am really not difficult, but I found this very bad, especially how Turkish Airlines now deals with my complaint. I wrote them a letter about my experience with their company and how badly everything went. From their responses I can already see that they have not even gone through my complaint and are not taking me seriously. The mistakes they made: Change of flight with a layover of 26 hours. Incorrect change of data entered. Connection broke a few times during the call, when you call back you get another colleague and you have to tell your story all over again. Was not listened to, so they incorrectly redirected me. Due to their mistake I had to change the date again and the costs were charged to me, I was told 4 different prices ranging from 130-200 euros. I had to be present at the airport in Gazipasa at least 4 hours in advance to pay for my tickets and make sure my tickets would be in order, without payment I had no guarantee for the tickets. My flight was at 4.15 am. I was present at 11.30 pm, nobody from Turkish Airlines to be seen, they arrived at 02.15. I had to wait hours for nothing in a lot of stress. - Now that I have submitted a complaint, I have already received 2 nonsense responses, I am not taken seriously. I am far from satisfied, this has been a real horror. | 1 |
EasyJet | Because of a delay (easyjet) we missed our next flight (also easyjet). They refused to help us in any way unless we were willing to pay an ungodly amount of money. We had to stay OVERNIGHT at the airport because of this and they just shrugged. "Can't help you with a hotel". It was their fault we were delayed in the first place but they just did not care at all? Customer service was awful. No one is willing to help stranded people because of their mistake. Do. Not. Fly. With. Easyjet. | 1 |
Turkish Airlines | Because of covid and the fare I paid, my expectations were low. However, it ended up being one of the best experiences, the other one being with Swiss Airlines over a decade ago. The food did not give me the indigestion I usually have with airlines food. It was fast and expeditiously served without the personnel being rude, dismissive, or in a hurry. Some bad turbulences were well handled. People may think that there isn't much an airline can do about turbulences, however, I have flown a lot in this lifetime. If you pay attention, there is actually a lot that can be done. I have been on many flights where I expected something like the felt slippers to be provided. Feet can start hurting and aching when stuck in hard shoes for 10+ hours. Nothing was ever provided. Restrooms were very clean. I have paid more for tickets for shorter flights on hyped airlines where strangely it wasn't feasible to keep the restrooms clean. Customer service, on the phone as well as at check-in at the airport was very professional, meaning detailed and efficient without making me feel that they are forced to serve me because I paid for the ticket or because they have security regulations to follow. | 10 |
Jet2.com | Because of delay only 4 stars, otherwise 5! | 4 |
Turkish Airlines | Because of my frequent flyer account, my name on the tickets were misspelled.I tried to make it corrected but i was informed that wasn't possible. When it was time to get on the plane, the staff were so helpful and with some necessary documentation and identification, I was able take the flight. Thank you | 4 |
Jet2.com | Because of really bad hold ups with security we thought we would miss our flight but they waited for us really appreciate it 100% | 5 |
Pegasus Airlines | Because of the very long queue in front of the 12 international Check-in counters of Pegasus Airlines we missed our Flight out from Istanbul to Zürich, Switzerland. 9 out of 12 counters at the check-in were opened and the personal does hardly neither speak nor understand English. 20 minutes before take-off of our flight we were allowed to bypass the queue and do the check-in, but it was too late already, because we also have to pass the passport control, which was another long queue. Running to the gate and arriving at 11:09 the ladies from Pegasus Airlines looked scared and irritated when we arrived. The flight was scheduled for take off at 11:10, but we could not get on. Back to the passport control not allowed to "re-enter" the country and no offices or counters from any Airlines in that area, we had to wait till an employee of some airline passed by. After another hour the paperwork for invalidating our exit stamps was done. in the meantime there were several groups of passengers missed their flights (from Turkish Airline). Next we had to go to the ticket counter and buy our tickets for the flight back. The earliest was next day, meaning we also had to stay overnight in a hotel. One Pegasus employee was very competent and helped us to get some information. Next we had to pick up our luggage, which was in the area of the international arrivals - you can only get in when the doors open. No luck with the luggage, even we were picked up by an employee from Pegasus Airlines and we waited at the lost and found counter. My fiance and me went back to get the tickets, because we were told that our tickets are reissued for the same flight next day. While in another long queue at the tickets counter, people were fighting and yelling at Pegasus Airlines employees. After several attempts we were able to get the tickets, but the hotel we had to pay out of our own pockets. At 1800 we went back to the Airport Arrival and after long discussions we could go to the lost and found counter from Pegasus Airline and the luggage from my fiance was there - mine made it onto the airplane and was already in Zurich. Next morning we arrive 3 hours before our flight at the airport at the international Check-in counters and this time it was even worse, the queue was much much longer. But because of our experience from the previous day and only 2 hours because of the first flight to Istanbul SAW we actually made it back. Flying cheap can become expensive. If I fly again with a cheap airline then I will only have a small luggage, so no need to check in. Disorganized and overwhelmed staff in the queue area of the international Check in counter, not all counters were opened, Pegasus Airlines staff neither understanding nor speaking English. | 3 |
Jet2.com | Because so many jet 2 flights were going off at similar times the passport area was packed and extremely stressful even though i was there early. It will be better when the electronic gates are open. The staff flight seat and food service were all very good. A mention to Vincent was very professional and helpful. | 5 |
Jet2.com | Because the lift was out of action (boarded-up) I was forced to climb down half a dozen flights of stairs to board the plane, carrying two bags of hand luggage. As a result I tripped and fell face down on to one of the landings between each flight of stairs. I banged my head badly on a metal railing on the landing and hit my left leg also badly just below the kneecap. I have had a very sore swelling on my leg for over 3 weeks- and have just had it X-rayed to confirm no fracture. I could have been much more seriously injured and both me and my wife could have missed the holiday flight. The pilot of the plane insisted to me that an NHS paramedic examine me for over an hour on the plane before he allowed me to stay on it. This in turn delayed take-off for all passengers. The blame of having no lift available seems to me to be shared by Manchester airport (terminal 2 currently undergoing a millions of pounds upgrade) and the airline. If safety is so important, why were alternative arrangements not made to overcome the absence of a lift when we were forced instead to use extensive sets of stairs to board the plane? For instance, I understand that some alternative routing had to be made for wheelchair passengers.I have no complaints about other arrangments for our flight or our experience on the plane. The staff, comfort and food etc were all good, but I do think the airline should have paid a lot more attention to the boarding arrangements. | 2 |
Jet2.com | Because ticket had been chosen by travel agent I could not take my hand luggage on board. Traveling with laptop in my hands, as I had to collect item from hand luggage is kind of joke. Iberia most likely wish not to have passengers on board at all. | 1 |
Ryanair | Because we had 2 bags that were slightly bigger than the requirements. they fined us 92 euros. I had never had problems with that luggage as cabin baggage in other airlines.I'm this 💩 ever again.P.S. Most of the technology they had doesn't work and they are writing the boarding details on pen and paper.Great modern company? | 1 |
Grupo AirFrance-KLM | Because we wanted to marry in a different country than we live in, I needed to transport my wedding dress on the plane. We bought the flight tickets for us both 8 months before the wedding and immediately asked KLM customer service if we could transport the wedding dress with us on board (it couldn't be sent as a luggage, becausea) it would be destroyed andb) it could go missing because we had to change planes on our way). Customer service answered that yes, it's not a problem, we just need to send the exact dimensions of the dress a few days before the flight. We sent this information 3 weeks before our flight - and then it turned out that... our request to take the dress has been denied because it was "too big". Of course before NOONE informed us that they would accept it just if it fits to a given sizes! Very upset and angry, we decided to buy an extra seat for the dress (which, because the flight was so already so close, turned out to be more expensive than the tickets for both of us together!!!) And then... our request was denied once more. The reason: the dress is TOO FRAGILE. They suggested we put it into the luggage. You see, it was TOO FRAGILE for onboard but apparently not too fragile to be sent with the luggage even though everyone knows how the airlines treat your luggage! Then we told them it's ridiculous and sent the request for buying the extra seat again... and again we were denied. This time they said that the dress is "too big" (even though it was smaller and much lighter than e.g. musical instruments, which KLM allows to transport!!!) We have requested again and again have been denied that it's too big... and then we requested again, promising that we gonna bend it three times, so it will be smaller (which of course we were not going to do, because then the dress would be completely destroyed!) - and then finally we were allowed to buy our overpriced seat. Of course, when we were actually flying, the crew was surprised that we had been forced to buy an extra seat - because they were immediately offering us space in the storage closet, which we had requested at the very beginning! And of course no one was trying to force us to bend the dress and of course the dress fit the seat perfectly and wasn't disturbing anyone. What I do not understand, is: what do the people who make such decisions at KLM have against Weddings? Why did they force us to go through all that TOTALLY UNNECESSARY stress just before our wedding?! When we had already enough to sorry about?! The crews and the people from the customer service were really nice - why some stinking decision making clerk, hiding behind the firewall of the customer service, was trying to make our life so unnecessarily miserable?! Really, KLM, you should rethink the attitude of some of your managers - who have no direct contact with the customers, yet are doing their best to make the experience as unpleasant as possible!!! | 1 |
Ryanair | Because we weren't able to fly to Valencia (flooding, a lot of damage) we asked for our tickets to be changed without costs. One person at the ryanair customer service (Ann Marie) told us this wasn't a problem due to the force majeur.Then when we actually wanted to proceed with changing, they told us they couldn't do this (at the airport and later through numerous calls).Which made us change our booking and pay for it ourselves!The worst part of this is that they have changed the tickets for other people!!! From valencia to alicante or they changed the date. How come you didn't do that for us?We are very disappointed with Ryanair after using this company extensively for our flights! | 1 |
Jet2.com | Because, I was walking using 2 sticks because I was recovering from, a broken ankle, I was advised to go to, the fast lane, to check in. I had a wheelchair to take me through Security and straight to our Gate no.Everyone was very helpful. | 5 |
Jet2.com | BecauseI am disabled ,I really appreciate the care I am given,staff very considerate and helpful at all timesBeen using Jef 2 for 11years now very satisfied | 5 |
Lufthansa | Becker book with this Airline, this is a friendly warning and advise!!The agents are the gates are incompetent racist employees- agent at the gate who assume because you are African American they have the upper hand to do as they please. The airline is a bootleg "thing" that some individuals are gain money that is not deserved.Please fellow travelers, read all the reviews about this airline and trust that the people writing the reviews are not lying.And others, please write your review about the BS y'all are facing with this airline and their agents.They MUST go out of business !!! This is legit in my prayers now | 1 |
Lufthansa | Become a bad company. 3 times cancelled fly and still don't give back money or new free flying tickets from March 2020.My last fly on Monday in business they cancelled the loundge in every airport, but you paid full ticket price ! When i asked at lufthansa office in Francfort, they just say, 'it's like that then make a request if you want'...well that company become a true disaster for the customers ! | 1 |
Jet2.com | Bedbugs in hotel. Pictures taken for evidence. Jet2 chose to believe the hotel that it was not bedbugs. Travelled with them for 20 years, we have never put in one complaint. Different person every email. Will now never travel with them again. Very disappointing! | 1 |
EasyJet | Been 4 days and still no reply from trust pilot reviews.I have never been so frustrated at a company in all my life. Was told to contact easy jet trust pilot team. Got an email to say someone would be in touch within 24 hoursIt's now been 4 daysI am now writing an email to Johan Lundgren about this horrendous experience!I urge someone to contact me ASAP | 1 |
Turkish Airlines | Been 9 hours waiting from istanbul to ManchesterStill no any sign when i get my flight to Manchester | 1 |
Lufthansa | Been Senator some years ago, with Lufthansa.had some miles non used during covid period,asked to use them,demand denied.was really thinking to go back to miles-and-more.(even maybe ask for status match)horrific client care!will still be continuing to fly with AirFrance.and still happy Platinum Level Holder at SkyTeam.buy buy Miles-and-more! never again. | 1 |
Norwegian | Been a customer for years, always generally a decent experience. The customer services (online/phone) are not the best, but Ive only had to use them once in years. | 4 |
SAS | Been a loyal SAS customers for over 25 years. Lately the airline has stopped taking responsibility in doing full refunds for canceled flights. I would recommend to stay away from SAS until the high volume of customer disputes has been settled since you might lose the money paid for a flight. | 2 |
Ryanair | Been a loyal customer for years but now booking my flights with other companies, would rather pay more and get there than worry about not going at all | 1 |
Ryanair | Been a nightmare experience booking with Ryan air even worth their "free change and refund within 7 days" promise.I'll never book a flight with Ryan air again even if it's half the price of another airline. | 1 |
Lufthansa | Been a regular and longtime customer with Lufthansa on their Germany-USA route. Their customer service has become abysmal. They will not pick up the phone and will not respond to issues submitted through their contact forms. Still no response after almost 3 months and multiple inquiries. Ridiculously poor customer service of a once respected company that has turned to ripping off its once loyal customers, all after being bailed out by German taxpayers. I would advise anyone against booking with them. | 1 |
Grupo IAG | Been a very loyal customer to British Airways for years now, I live a 4+ hours drive away from Gatwick but have always made the journey there to fly with BA. However, since Covid I have noticed they have become very greedy. The food on the plane was always edible and of a reasonably high quality for plane food, not anymore. We used to be amazed at how BA would allow you unlimited all-inclusive drinks on their long haul flights, however the flight we took 5 days ago ran out of Heineken before they had even finished their first drinks service. In the past seats were always allocated quite well, no need to pay the new minimum price of £37 per seat to ensure you were with family, however it now feels like unless you pay that money they purposely try and split your entire family up. And onto my final point, when booking a holiday package with BA transfers have ALWAYS been included, you had the option to upgrade your transfers, but nonetheless, a standard transfer was included. I am currently on my 8th trip to the Caribbean booking with BA, and it is only when I printed the vouchers the night before our flight that I realised we didn't have a transfer voucher, because like everything else this is now something else you must add on and pay for. BA really are going downhill, the only positive to a BA flight over the Jet2 one I took not too long back is that they don't repeatedly play Jess Glynne at you prior to take off. | 1 |
Grupo AirFrance-KLM | Been asked to stand up from my window seat, had to ask to the other passengers to let me through because my suitcase was too big (it is a standard carry on size suitcase). The compartment couldn't be closed. But the overhead compartment next to it was completely empty!! Lazy, rude and unhelpful staff. What a joke. I travel 80 flights a year. Ive seen it all. You are the worse. | 1 |
Lufthansa | Been awaiting a refund since April 2020. They claimed to have refunded to a closed bank account (which only they seem able to do since every other company got a bounce bank when they tried and then contacted me for a new bank account number). I have sent them emails and after 31 October 2021, they have refused to reply any of my emails. As others have mentioned before, trying to call them is as useless. After waiting 60 mins, I finally get an employee on the line who cannot find my booking so puts me on hold and then I get cut off. It's happened multiple times now. I have referred it to the ECC in my country to get legal help to get my refund. It's an absolute shame that they're actually a national airline carrier. Shame on you, Lufthansa! Even budget airlines have refunded me my money in no time.Update: Finally received my refund after 2 years and 2 months. Thank you ECC for stepping in. | 1 |
EasyJet | Been charged £46 for cabin bag at Hurghada Egypt. The woman specifically said in cash and didn't even give a receipt and put the money on side and covered them with her handbag. And then she said "I'm doing you a favour and you can keep your bag with you". To be honest didn't feel much of a favor. Also we already had our boarding passes and didn't have to check-in at the airport but the staff there insisted we have to go to the counter. | 1 |
Ryanair | Been chasing them for weeks regarding a refund for a flight they cancelled. I am just not going to get my money back, even though they offered me a refund, but they keep lying to me! They keep insinuating I changed my flight.... omg... if I changed it, where is the new flight??? Anyway, lies and BS, that's how they are dealing with this situation, difficult for everyone. | 1 |
EasyJet | Been disconnected by the chat consultant without helping in any way. | 1 |
EasyJet | Been fantastic with refunds, had no problems at all.They take a while to come through but much better then other airlines I am currently dealing with | 5 |
Lufthansa | Been flying for over 30 years and this is absolutely the worst experience I have ever had with an airline. They had no gate agents until 2 minutes before our flight and then proceeded to have us go down the gate where we have been stuck in a stairwell for 30 minutes in the heat and no updates. We are supposedly waiting on a bus but no one will tell us anything nor allow us to go back. This needs to be reported and someone needs to be responsible for such horrid service. | 1 |
Ryanair | Been flying regularly with this airline for work possibly up to 50 times. Today this employeee at Stansted airport decided I had to pay £46 to check in my rugsack which on ALL other flights has been under the seat in front of me for years with no issues. The items in bag could've been rearranged to fit the measurement device the employee insisted to put the rugsack into. Checking in my rugsack will now mean that I'll be late for the meeting planned after arrival. Most of the space in that rugsack was used by my puffer jacket. Meanwhile, the person sitting next to me can hardly sit because of bulking luggage under her feet that she did not pay for as priority bagage and neither was fined £46 for!You advertise your low prices, I now paid double the flight ticket's worth because of a petty person who picked my rugsack out of 200 others. Not using Ryan air again, all you did was emphasise why I shouldn't book with you. | 1 |
Ryanair | Been flying the company multiple times, but I am surprised how things changed with the extra offered packets. Priority is no priority at all at the moment given boarding times. Instead of having baggages with you it became pretty standard to keep one in cargo and second under the seat to make you more space for feet. Delays seem to be welcomed, service on board shrinked to scratch. Low cost argument might be valid, this comment is to avoid any extra payment to anyone because it is worthless. | 2 |
Ryanair | Been flying with Ryanair for years I actually like the service but I'm owed £2000 and need it a refund should be done in 7 days 6 weeks later nothing | 1 |
Ryanair | Been flying with Ryanair for years now, and I must say they've saved me £££. Mostly flying to France and Morocco, their prices are definitely hard to beat, especially recently when they opened new routes. Most of their flights have been in time, and when problems arised, I've always been able to resolve them over the phone at a minor price. So hey, there you go, Ryanair is far from perfect, but for me, they made my trips shorter and cheaper, so well done chaps, keep it up and make more people happy! | 4 |
Ryanair | Been flying with Ryanair for years, charging to take your bag on board now, charging to sit together, didn't take this option this time, Flight half full and still separated myself and wife and both sitting in middle seats, the website asked if we wanted to sit together for £7 each, so they do have seats together but they want even more money. | 1 |
EasyJet | Been flying with my laptop bag for years. Now suddenly it doesn't fit the size criteria and been charged £39.99 to board the flight. | 1 |
Ryanair | Been flying with ryanair years and could let go sometimes weird things due to the fact that this was the cheapest airline. Now cmon. This is not cheapest airline any longer. Unless you wanna fly with fannypack and nothing else. And since this is not cheapest airline any longer I would expect better service. Starting from travel policy finishing with staff communication. | 3 |
SAS | Been flying with sas for years and never had a single problem occur. Will always choose them first! | 5 |
Ryanair | Been flying with them several times a year for 10 years. I cannot get my refund from a May 2020 flight. It is impossible to contact them. I will never fly with them again....a truly shocking company. | 1 |
Ryanair | Been flying with them six times already this year and today again had one hour of delay.Absolutely ridiculous!!You can't make plans flying with them! | 1 |
Ryanair | Been flying with this for ages as I am from Ireland. But this Sunday my 6 year old called it daddy is it 'LATE AIR'???Any comments??? | 1 |
Jet2.com | Been going to Lanzarote for the past 5yrs and we have always had excellent service throughout from booking flights to actual boarding on the day, no delays is a plus.Thank you Jet2! | 5 |
Ryanair | Been in a cleaner night bus. The plane hadn't had a clean for a long while, rubbish everywhere and stinking loos - how quickly we forget about COVID when it suits. Filthy 4 1/2 hr flight home from Tenerife. A cheek to say 'sit back and enjoy your flight'. Not a chance of that with people thumping up and down the whole way. | 1 |
Ryanair | Been in touch with so-called customer services on four separate occasions, was cut off twice during live chat by their agent, whilst I was typing a response.They attempted to fob me of every time by trying to get me to follow a link that they provided me, which was to their website, which would have eventually brought me back to customer services.They continually tried to redirect me to the car parking provider, even though I had explained in painstakingly precise terms that the problem lay with their system not sending two separate bookings on my behalf.Eventually rang them and spoke to a supervisor who gave me references to quote to the parking provider, these turned out to be of no value as they were Ryanair references and not the parking provider.Had to contact them via live chat again * each time I tried live chat, I had to wait at least 30 minutes before I spoke to an agent.Spoke to the same supervisor who stated the complaint had been escalated and I would be contacted later that day or the following day.I was not contacted, so went on live chat again, was told that Ryanair had spoke to the parking provider, was given a reference number ( which was the same as the previous one), but with an assurance from the agent that this would now work.Contacted the parking provider again, who again stated that this reference was not theirs and the way a problem like this could be resolved would be if Ryanair gave me another booking reference number.Recontacted Ryanair who now stated that only one car parking space per booking reference was allowed and that they would refund me for the second booking. I asked them why they couldn't provide me with a second reference or resolve what seemed like a simple problem to resolve by them simply contacting the parking provider.They would not answer this question and I had been on live chat for nearly 2 hours and felt that they would never actually take the necessary steps which would allow my booking to go through, rather they wouls take the easiest way out and simply cancel my booking leaving me in the lurch to find alternative parking.Ryanairs customer service is appalling they treat their customers and staff with utter contempt, they batted me back and forth with the parking provider, gave me false information and continually tried redirecting me to a third party who had nothing to do with my problem to simply get me off the live chat. If you are typing they have no qualms about simply cutting you off mid chat and make it excruciatingly tedious to make contact with them. | 1 |
Grupo AirFrance-KLM | Been loyal customer for years and very happy with their service. Their flights are usually on time and service is good. We cannot compare airlines to their service 20 years ago, air travel has changed, but KLM still keeps a fair standard for their flight prices.Example of quality customer service: when my trip was canceled in April 2020 due to covid they made it very easy to request a voucher, as a regular client this was a good option. Today in Jan 2021 not knowing when I might be able to fly again, I called customer service to get my voucher value in cash. No questions were asked by KLM, they quickly asked for my details and in the next 72h I shall receive a full cash deposit. I will continue to be a loyal customer for years to come! | 5 |
Grupo IAG | Been loyal to this brand for long.. I think its time to change.Expensive for the level of service and quality of planes, etc.Customer service is non existance and you go in circles if you hit a problem. | 1 |
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