Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Turkish Airlines | Worst airline for customer services,won't use again or recommend.Worse to handle covid flight cancellation and rescheduling. | 1 |
EasyJet | Worst airline going they just do not care about there passengers we were due to fly home on 8th September @4-30 6 hours before had message flight canceled been on the phone trying to get some accommodation through EasyJet what a laugh got email they sent other side of village costing €12 only to find out that they had not even booked us in on phone again next email sending us the other side of the island which would have cost €100 by taxi so refused that now on phone again only to be told we could find our own accommodation so now we have not only to pay for accommodation but food as well just hope EasyJet will give us some money back which I doubt as for customer service that's a laughIf I had a choice I would never fly with EasyJet again be warned | 1 |
Ryanair | Worst airline going, They treat their customers like dirt. | 1 |
Ryanair | Worst airline going. Last 4 times of booking me and my girlfriend have had to sit on our own. £8 to sit together and everyone else was bern sat together and they hadn't paid. Spent 3 hours being elbowed by a young romanian girl. Also the food is shambolic. Always late too. | 1 |
Turkish Airlines | Worst airline had the misfortune of flying with. Warning if you're a UK/EU citizen don't book with Turkish Airlines. Complete ineptitude from the get go. Once they have your money they don't care. No matter who you talk to, from the ticketing services, call centre, operations or supposed supervisors, they are useless. They perform like robot's, incapable of thinking beyond their limited role and vocabulary. Which if you're English it's a complete waste of time, no one can even understand a word. Their answer to everything, is 'we cannot...." "I don't understand" "Not my problem" "There is no supervisor" I can't pass you to a manager". Like I said, their brains are too small to think of more than 250 words of their own job role. Never again, and I would warn others, don't fly with Turkish Airlines. Miserable staff. | 1 |
Eurowings | Worst airline i ever seen in my life..I booked flight and they cancelled it for no reason and they never refunded my money back, they have bad customer services who are never trying to help you when you try to call them, every one tell you different things..i regret for being booked my flight with this airline.. stay away from this euro wing as a whole. please.. still they haven't refund my money and they cancel my flight.. Big SCAMMERS | 1 |
Ryanair | Worst airline i have ever seen. Not sure how they still exists. We were asked to pay £220 for not checking in online, which is totally not our fault. We cannot check in online as we have foreign passports and visa needs to be checked. Here is the biggest more insult. The person who charged our fine in NL is not even Ryanair employee. They have hired a Service desk to do this kind of attrocious acts. Shame on you RA. Will never fly again with you and you are the worst airline in the world. Hands down. | 1 |
Pegasus Airlines | Worst airline i have ever used. They try to charge extra for every single step. Workers are rude not helpful. When i say something like "oh come on it is just a camera, you don't charge extra fee for it" they say "cameras are recording we cannot help you" | 1 |
Vueling | Worst airline i've flown with. They delayed our return flight from Barcelona to LHR by about 4/5 hours due to some issue with airconditioning on the plane. They then refused to give any compensation and I had to pursue this separately. Will NEVER fly with them again. | 1 |
Ryanair | Worst airline imaginable. Staff are shocking. | 1 |
Lufthansa | Worst airline in 45+years flying. Customer service non existent. Lost all our baggage on a business connection flight to Punta Cana.Sent everything required for delayed baggage costs over a month ago and still waiting. Low cost airlines are better than this | 1 |
Vueling | Worst airline in Europe, no help provided, everything is automated.No refund received, even though a flexi ticket was purchased.Fraudulent airline! | 1 |
Eurowings | Worst airline in Europe. ALL of EuroWing's outlets have terrible reviews. Pay attention to this! They are awful. They play games. THEY ARE KNOWN TO IGNORE REFUND AND COMPENSATION CLAIMS!! Germany must be embarrassed. Jens Bischof is the CEO and he is the face of consumer abuse. | 1 |
Ryanair | Worst airline in existence. Customer service is non existent and staff are rude and unwelcoming. Baggage policies are a joke, solely designed so that they can charge extortionate excess fees. Will never travel with these conmen again | 1 |
Grupo AirFrance-KLM | Worst airline in history, I repeatedly said I was an asthmatic to the check in desk and I needed my hand luggage on the air cruft but he so I don't care there is a defibrillator on board and took my bag containing my asthma pump. | 1 |
Ryanair | Worst airline in my book.After traveling to 31 countries and 60+ cities/states this airline wins this award hands down.For my family of 5 we had 2 carry ons.My husband and I were traveling with 3 children not carrying bags.First off, I could not complete our online check in despite the live chat.Second, I received notification that if I purchased a 10kg carry on it will be added to all the passengers even if we only had 2 carry ons.Third, I informed the sour mood lady in the check in counter that we had 2 carry ons. She looked at it and just printed our boarding passes.As we were boarding, a staff said to move to the front to show our ticket. The staff infront glanced at our tickets and told us to line up again at the back.Lining up I noticed the other passengers had carry on bags the size of texas and they were just waved on.When out tickets were scanned it turns out we had to pay 25 euros for each smaller than cabin size carry ons. I dont mind as that would have been cheaper than paying extra for the non existent 3 online.But the staff's inefficiency, the online glitch and the airlines inconsistency of policy, makes this ryanair in my book certifiably unreliable, guaranteed to ruin one's vacation.Cherry on top: all our souvenirs in the carry on shattered. | 1 |
EasyJet | Worst airline in the UK. I have always heard a lot of complaints about easyJet (their policies and customer service) but never experienced anything before today. They are ripping people off. unbelievable that for an internal flight of less than 30minutes flights are above 100pounds. The worst was that they announce the gate only 20 to 15 minutes before they close the gate. Imagine this happening in a big airport with 6 to 7 different routes for gates and terminals. I missed my morning flight due to train cancellations and I have paid another 110 pounds for another flight after 3 hrs. While I was running through the gate to just ask if they can do something to help me get in the flight the staff lady at the gate was so rude and told me noooo you shouldn't be late now go away. As frustrated as I was I asked for another flight while I was going at the gate they didn't have my name on the passenger list and had already closed the gate although I reached right before it was supposed to close. The staff was again rude and I literally begged them to ask if I can go in the flight as I arrived on time (one minute later) she said no and go to the information desk to pay for another. I went there almost crying and the lady was very helpful and told me to speak to their supervisor outside the departures to help me get the next flight without a cost. They Escorted me out and I talked to them. I explained what happened and that it wasn't my fault and then they spoke to the gate staff who lied by telling them nooo she was sooooooo late. And then they told me no we won't book you the flight you have to pay for it. Although I missed 2 flights and the 2nd wasn't my fault. They didn't have me on the list and closed the gate without knowing I was the last passenger. I heard the gate lady telling her colleague (when I was there) that's why we should wait and then close the gate. But of course when it came to speak to the supervisor they blamed me entirely for getting soooooo late at the gate. (one minute). They didn't even consider my situation and show some sympathy that I had already paid for 2 flights with them more than 250pounds and refused to help me. but when they delayed our flight although being boarded for an hour we didn't complain or ask our money back for loosing our trains and taking taxis in the middle of the night. Very disappointing and some of their staff very rude. They are not willing to help their loyal customers they only want extra money. Hence the new hand luggage fee policy. Once my friend had 500gr extra weight and they asked her to pay for it. Outrageous. I will avoid them in the future and fly with British airways when possible. | 1 |
Ryanair | Worst airline in the history of airlinesMy flight was cancelled for NO reason on the 17thI was put on another flight the next day, or was I?! What myself and my family were was actually put on standby for the flight and had NO tickets. The airline paid other passengers NOT to fly - can you believe it.Now I am literally £££'s out of pocket and have to apply to get MY money back - absolutely disgusting.They literally have the power to ruin your holiday experiences. | 1 |
Ryanair | Worst airline in the history of the world. They have created a system to rip off customers. Not only that, they are rude to the lowest point. If they don't change in a 180 degree fashion, they are doomed to fail. If a company, any company, is profit oriented, they'll fall hard eventually. Successful companies are always customer-satisfaction oriented. | 1 |
Grupo IAG | Worst airline in the uk, terrible customer service. | 1 |
EasyJet | Worst airline in the world - hands down. Now experienced multiple times that they have the most apathic ground staff in the world to comply with their crazy policies. Unfortunately my experience in Copenhagen was even worse than usual: plain rude. First of all the flight was 1 hour delayed (also nothing new). I traveled with the same small sports bag which i traveled with the last 3 times with easyJet, but was unfortunate to find ground staff that was keen on finding a 1cm overlap of the wheels. She just threw the payment machine at me without looking me in the eye, and when i said i was really unhappy with this and that my bag was much smaller and lighter than some other ones around, she just laughed in a sarcastic way while putting the tag on my bag. "The other staff must have been busy" she said. Incredibly rude and when i said that i do not accept that, she said she can easily prevent me from going on the flight. I told her that it must be hard to have a job like this in "service". After that I needed to wait and she called a colleague, but all of a sudden I could go further anyway as she said "maybe i misunderstood you". Then all of a sudden this random Shift Leader turns up and says something in the speaker to all passengers about tags. I didn't hear it, maybe due to what just happened. There was more than enough room in the upper cabinets, many were half empty. However when i had my seat in the plane i was called forward through the speaker. The lady / leader that later shower up at the gate, stood there together with the one that checked me in. She told me loud and in an incredible unpleasant manner in the front of the plane that i should have left my bag for the hold and that i was lucky to be on the plane after me being "so rude". When i said that it was her colleague that was rude and desinterested she said loud so everybody could hear: "i was next to her so i know that you were rude. You are lucky to be on the plane and i can take you off if i want". So she decided to lie in front of other passengers to make her point, because she was for sure not there. Only another colleague that i should have chosen in the first place, because she did not even look at the bags. I decided not to say anything anymore, and maybe that was best at that moment. And just remember, there was more than enough space in the cabin to store my bag and it could even easily fit under the seats. That shows me that this was just to make a point - or call it bullying if you want, because i could see she enjoyed her "power" there, in front of the plane calling me forward. Shame on you easyjet, and shame on you Kastrup airport for your incredible incompetent ground staff. Fantastic to publicly shame your passengers in front of a full plane, with me not being able to do or say anything because the power is in their hands. You should have seen her eyes... Like an angry school teacher... And i had no chance of going in discussion, as i needed to get to Berlin and already waited due to the delay. I know easyJet never answers on reviews and that they have an outsourced Customer "service" in India, so this is just a FYI for other passengers. | 1 |
EasyJet | Worst airline in the world I'm sitting on it right now and the son of gun don't wanna move already 35 mins late. | 1 |
Turkish Airlines | Worst airline in the world and istanbul Airport is awful as well. Don't fly with this airline unless you want to waste your time and be angry. | 1 |
EasyJet | Worst airline in the world by far! Only booked with them as a last resort as Aer Lingus stopped flying to Manchester.Delayed 3 times to then find out on the app that the flight was cancelled. 1/2 hour later then the departure boards updated!We then find out that there is no other flight all weekend. No EasyJet staff present in the airport and instead they pass the buck to swissports who tell everyone it has nothing to do with them.Worst customer service I have ever experienced in my life. Will never be booking with them again. Would rather take the boat and drive myself next time. At least you're sure you'll make your destination!Stay clear from booking with this company. | 1 |
EasyJet | Worst airline in the world demand staff as well in the airports they steel your money | 1 |
EasyJet | Worst airline in the world the employees think they can con everyone making like they'd are gods dam this airline I hope it goes bust | 1 |
Turkish Airlines | Worst airline in the world! Incompetent staff at Istanbul airport, she did not put a barcode on my suitcase! They cannot find my suitcase! Absolute disgrace of a company will never travel with you again neither will my family or friends!! Retrain ur staff! Your college was to busy on her mobile phone!! | 1 |
Grupo IAG | Worst airline in the world! NEVER take it! Flight got canceled in the middle of the night and we didn't get food, nor drinks nor hotel. The law obliges airline to do so but they didn't. I tried to contact them countless times, but every time they told me I had to email them so I did but they answeres 4 days later. I had to sleep on the floor and missed my connecting flight. I lost a lot of money and asked for compensation and they said they would give me NOTHING. Not even reimburse me the expenses from the 24h delay of my flight. SCANDALOUS company not obeying by the law and worst and most ridiculous customer service ever. | 1 |
Vueling | Worst airline in the world! They rescheduled our flight three times without even asking us. At the end, they wanted us to pay 500+ Euros to schedule our flight back to the original schedule. The customer service guy was talking like a robot and telling us that there is more information on the website. The guy's name was Javier, and when i told him that we just want Vueling to reschedule our flight to the original booking we made, he cut the call. I do not recommend this airline at all! | 1 |
Vueling | Worst airline in the world!! You are definitely taking the mickey when you claim you've been voted best airline!! It is clear that you don't care about customers and it's difficult to get through to you.I've cancelled my flight (TC3G7F) a month ago and I have not yet received a refund of my avios, even though it was done online and everything else (like taking payments) is automatic. I need those avios to buy my next flight!! There is no reason whatsoever why they haven't been added automatically or within a reasonable time frame!I've rung you many times and get promises that never come to fruition. Sometimes I cannot even get through your useless automated service to speak to an agent.Shame on you, really! You got the monopoly of certain routes and you know it - that's why you don't give a damn about customer service. | 1 |
Turkish Airlines | Worst airline in the world!!! When we were travelling from Istanbul to London. We were given boarding pass and allocated seats. While boarding on the flight, they said flight is overbooked and no seats available 🤦â€â™‚ï¸ðŸ˜„ Seriously, I mean this never happened to me as been flying for last 2 decades 😄And this happened both flying inbound and outbound! Really consistent! That's really bad! Please use any other airline but Turkish!! | 1 |
Wizz Air | Worst airline in the world!My son was with 4 friends and minutes before taking off from Budapest to Eindhoven the flight was overbooked. One of the 4 could not get on the flight. My son managed to get a flight to Brussels, if he wanted to fly to Amsterdam, he had to wait 4 days.They said they would compensate him for the inconvenience and pay for the taxi from Brussels to Eindhoven. We have filled out the forms they told us to send and send the invoice for the taxi, but so far no payment has been done. We paid €300,- for the taxi and now they claim we don't have a correct invoice for the taxi. You can't get anyone on the phone unless you pay €1,- per minute. It has been a month since he flew Wizzair. Most expensive cheap airline in the world… | 1 |
Ryanair | Worst airline in the world, managed by a bunch of unprofessional people. TERRIBLE CUSTOMER SERVICE.We had the horrible experience in Prague international airport.As usual we tried checkin online from the hotel and for some reasons, the website gave me an error and as we were in a hurry, we decided to do the checkin via aiport counter. We reached the airport 2.30 hours before the flight.As soon as we arrived at the checkin counter, the staff checked our tickets and asked us to pay a hefty fine of 129 Euros, which was more than the price we paid for the tickets. Upon ok enquiring, they said it's a late checkin fee as we didn't arrive 3 hours before the flight departure time. There response was terrible and the staff were very rude and unprofessional the way they answered my questions. Ofcourse I didn't give up and made them understand what customer service is. They sent me to another counter and staff behaviour was the same to us and 3 other customers who faced the same issue.We were so upset and the Ryan unprofessional staffs ruined our day. I will ensure that me and my 5000+ employees will never fly with you again. Shut down. | 1 |
Ryanair | Worst airline in the world. A company that treats its customers with such contempt deserves to die, hopefully soon. F#ck you Ryanair, utter C*nts. | 1 |
Ryanair | Worst airline in the world. Cancels flights and you never get compensation. Avoid at all cost | 1 |
Lufthansa | Worst airline in the world. Flight was delayed 4 times for no apparent reason. Caused us to miss our connecting flight home. Arrived in the airport and there was no customer service agents available. Called customer relations and was hung up on twice. Will never use this airline again. | 4 |
Wizz Air | Worst airline in the world. I am so frustrated with how everything was handled by the airline on a canceled flight. Its crazy how you made people wait for 5hours delaying the flight, then made everyone wait at the gate for 2 hours when you knew you won’t board and flight was canceled long time ago. No one turned up at the desk, no help, no info on how to pick up your check in bag. No help booking transportation or hotel in the middle of the night after canceling the flight and delaying for 8h! No staff available to help! No connection in Luton airport for phone, internet to let our loved once know we are ok. No staff to tell us the flight was cancelled, no information on the board- just to go to the gate! Your customer service is so disrespectful, disgusting and didn’t even say sorry to hear about what happened. After hours waiting on the phone I got screamed at and then hanged up on… !!! Plus the phone line is 1.45£ per minute. | 1 |
EasyJet | Worst airline in the world. I beg you to never use this useless airline I was travelling with a friend and our flight got cancelled the night before departure at 11pm. We tried to contact the airline throughout the whole night and we could not get ahold of anyone. Their app is just as useless as the airline. We ended up going to the airport on the day of departure and we still were not assisted. We were told the next available flight is in 4 days and that they will not provide any accommodation and that we'd have to sort it out ourselves despite them inconveniencing us. They left us stranded in Portugal. They did not care that we had no accommodation /transport. Told us to keep the receipts so we could later claim. This airline went as far as lying about the reason the flight was cancelled stating that there was "air traffic" and that is why the flight was cancelled, they did this so that they would not have to compensate us. Their customer service is the worst! You will never get assisted with anything. I urge you to never book with this airline . Please warn your family and friends. This airline is incompetent and needs to be shut down ASAP . Fly by night airline! When we finally got to fly back the flight was delayed , no apology or announcement was made. 🤮🤮🤮 | 1 |
Ryanair | Worst airline in the world. I didn't get a reminder to check in for a connecting flight and couldn't check in beforehand. I passed a two hour check in limit and had to pay €55 per person (about 25% of the flight cost) to check in. NEVER AGAIN | 1 |
Iberia | Worst airline in the world. I have flown with them two weeks ago and lived a literal tragedy and my parents ended up rebooking with them by mistake: flight was canceled twice, no compensation WHATSOEVER, change of airport at the last minute, no accommodation no food no nothing … worst airline to exist, please do not make the same mistake I did and book this catastrophe! Absolutely horrible, please watch out. | 1 |
Ryanair | Worst airline in the world. Just experienced another 3 hour delay that wasn't pre announced. One could have guessed by no staff turning up at the gate. A good choice if you want to inconvenience yourself. I'd rather pay triple than fly again with them. | 1 |
Vueling | Worst airline in the world. My Ibiza-Barcelona flight was delayed for 4 hours. In addition we waited another 2 hours to get our baggage. | 1 |
Pegasus Airlines | Worst airline in the world. My baggage lost during this flight. No one took responsibility of my bag. No free food in the plane not even water. | 1 |
Wizz Air | Worst airline in the world. Similar experience to many - couldn't check in online before flight due to system error and charged ridiculous amounts at airport to do so. Flight delayed. Subsequently found out they are officially worst for delays. | 1 |
Lufthansa | Worst airline in the world. We had to extend our stay in the US by a week to look after my sister who lives there. I rebooked seats: extra cost €330. I accepted. Agent told me transaction had been successful. Ten days later I noticed the re-booked seats hadn't been ticketed. Called their Service Centre (which is in Cape Town). They changed my flights (again) this time at no extra cost and sent me confirmation by email. 15 minutes later I get another email asking me to call back. When I do, they tell me previous one was an error and the extra cost was now €1086. I said this was breach of contract. In the end I had to accept, but did so under duress and said I'd complain to the airline. Gave my card details. Agent told me transaction had been successful. Next day, still no tickets. I call back again, and guess what - it's now €2150! I say I'll pay but do not accept the way they've handled this. Several weeks of complaints, including a an email to the Executive Board. Bottom line: they say I accepted new price so there's no refund. When I point out that I'd accepted new price on three previous occasions, they either don't listen or don't care. Is this the airline's way to offset the losses they incurred when their pilots went on strike earlier this year? Who knows. Either way, I've now taken them to independent arbitration. What makes me laugh is that every message they send is: "Despite this experience, we look forward to seeing you aboard a Lufthansa flight once again in the future."! Fat chance. | 1 |
Ryanair | Worst airline in the world.- be prepared to experience severe delays- very limited legroom, seats don't incline- rude staff- they have charged and STOLEN £75 from me even when my carry on bag fits their measurement box because they're a selfish, greedy money-eating corporation who preys on people.Please run, don't do this to yourselves. You don't deserve it. Ryanair, you will not hear from me again. I hope you die a slow and painful death. | 1 |
Vueling | Worst airline in the worldI seriously mean it too. 9 hour delay to tell us that it's now cancelled. No staff present throughout the whole thing just airport staff whom were also disgusted with vueling service.Delayed again on the rescheduled flight. Trying to claim compensation is like trying to get water from a stone. They are rude, incompetent And unhelpful idiots.Avoid at all cost unless you fancy a first class crappy service. | 1 |
Ryanair | Worst airline known to man, its amazing people still use this airline. I don't know which brain dead fuk is in charge of their business competition but for any bag it will cost you double what it does on most other airlines, 60 for an extra bag like I'm going to fit everything for 2 weeks in a tiny carry on for under the seat I don't know when all airlines chose to do this but Ryanair takes the fűking pis with its prices. On top of that just buying a bag will cost you extra for a payment fee, I didn't realise to get a bag from you cheap fuks I had to pay more just to pay you, then they make you pay a check in fee ive never heard of anything so fűking stupid , this airline will be out of business in no time if it continues the way it does, anytime someone takes a flight they will most likely be sure to never again. Yes maybe the flights are cheap but in extras it will cost you so much more than just a decent airline that gives you a bag.Please do yourself a favour and don't use this fűking waste of space the world will be a much better place when the ceo kills himself because the company's gone down. | 1 |
Eurowings | Worst airline none of customer on board calling final call lol one hour delay | 1 |
Ryanair | Worst airline of all time. I have an easier time remembering the few flights that were on time than the lot that were 1h late at the earliest. And when the plan is late they are still making you wait in the cold to « not waste time ». Time that they made you waste. Please spend a few more bucks and take a real airline | 1 |
EasyJet | Worst airline of all time. NEVER ever book with them. | 1 |
Lufthansa | Worst airline of the year. Management of this company must go home.Flight service very poured. Unpolite flight attendants not able to provide help. Ground staff, the same. You have leave us alone for two nights at the airport and you are at your warm bed. Its better to close the airline for two months and provide training for your staff whow to smile and help customers and provide solutions for the problems. Never again flying with you. | 1 |
Lufthansa | Worst airline of the year. You have leave us alone without food and accommodation for two nights without any apologies or try to solve and find solutions for the problems cause by your management team and staff. After four days we are still looking for our bags. Where is your staff and management to provide solutions for all the problems caused by you?Answer, sleeping at their homes. | 1 |
Ryanair | Worst airline on earth! The fact that's so cheap doesn't give them the right to do as they please with their passengers, where's the EU parliament when you actually need them… not satisfied with charging me and other passengers an extra 55€ for checking in because of their glitchy website, they treated me like trash and made me stand by the gate, let other people in, despite the gate being long closed, so in other words I was discriminated… The worst part is that they abuse their users and take advantage of their needs | 1 |
Ryanair | Worst airline on earthSelected my family from entire non priority row to check size of hand-luggageWhen I asked the lady to check the other passengers for a fair play her Answer' I know how to do my job'I felt discrimination because of my Arabic background. When I tried to explain to her that this unfair and discrimination is so evident. She turned mad and cancelled our flight.If you select cheap airline expect cheap staff members. | 1 |
Wizz Air | Worst airline on the planet but I think is common knowledge when I see here the experiences | 1 |
Turkish Airlines | Worst airline on the planet with the worst customer service. Cancelled our flight with no explanation. Would only give us a refund if we cancelled our return flight too. Impossible to get through to anyone in customer service. | 1 |
Ryanair | Worst airline on the planet. Once you make a reservation you are screwed. No way in hell to contact them, phone numbers don't work. No way to contact them via email. DO NOT BOOK WITH THEM | 1 |
EasyJet | Worst airline on the planet. Ruining people's holidays and not giving a damn. | 1 |
SAS | Worst airline on the planet. SAS have cancelled three flights in a row, without any explanation or without offering an alternative travel route or even my money back. SAS customer service dodges all demands or questions and are not following EU-legislation or even their own policies. Extremely corrupt and incompetent organization. Will never fly with them again. | 1 |
Ryanair | Worst airline out there even though it's a budget airline.They just want every single penny out of you no matter how much you try to deny them .Whether it's money to check in because their apps don't work , or money at the gate because they feel like your bag doesn't fit their requirements ( even though I could literally put it in he told me to flip it the other way and my handle stuck out which he made me pay for ) or whether it's a long delay after they seated you in the plane and now you're not even allowed to stand up - for health and safety in a delayed non moving plane ?!Their staff are majority okay but as you travel more you encounter the rude , non sympathetic , money wanting employees that just want to make your travel that much harder before you sit on the plane .They make you wait at the passport check before the plane 45 minutes before boarding and there's not one seat , and god forbid you fly out on a busy day as the check in desks are slow ,lethargic , pathetic and don't even warn the flyer if their flight is going and your still waiting .Overall for a budget airline aswell they're the worst , close second easy jet , and the customer service when you try to argue for your money back in cases out of your control don't help at all , they just read the rules from their handbook and say we can't help you , not even reading the situation at all . | 1 |
Ryanair | Worst airline policy. They don't care about customers. | 1 |
Wizz Air | Worst airline possible, delays , cancellations and of course useless customer service. I wish they go bust!!! Crap company ran by crap people !! | 1 |
Vueling | Worst airline service I have experienced so far! During COVID-19 times, when restrictions are already on high level and people need to travel home to work (meeting all requirements with PCR, luggage and proof of residency in destination country) Vueling refuses to let me and my dog enter our flight home because the ground crew decides the dog doesn't fit the bag, while he clearly does meeting the size and weight requirements. Plus we were able to travel 3 weeks before with that very same bag and Vueling. It's unacceptable! | 1 |
Lufthansa | Worst airline service in the world. Made me buy a new ticket since I missed a flight due to flight delays than refused my Bording.Ended up buying a train ticket and 9 hours on a train because of Lufthansa. Never ever!!!!!!Stay away from LufthansaShould be renamed to schufthansa!!! | 1 |
EasyJet | Worst airline service …even worse than other cheap airlines…they charge anything and everything…for 2 tiny bags we were charged 100£. We booked through Agoda and 15kgs were already included…yet an Indian named Manjit (Dec 19, 2023- 6pm flight to Edinburgh- gate person) misbehaved…no wonder why will Indians never be proud of their own country and try to show off when in a foreign land and try to unnecessarily penalise fellow Indians…infront of me a German was allowed to carry 2 baggage by paying 46£ of bigger dimensions yet I was charged 100£…Please fly in a costly airline and avoid these cheap thugs…and Agoda thank you for creating all this chaos yet charging so much….WORST Experience ever…I wish they be banned and heavy penalties be imposed for unnecessarily troubling and looting customers…no wonders why they have connections with Brits (perennial looters- colonial tendency of looting the golden bird) yet supremely arrogant for owing nothing and no talent of their own… | 1 |
Ryanair | Worst airline service. Booked a return flight from Spain, their website was down, we couldn't check in online the day we were returning, we ended up paying Full return flight on the counter again for no fault of our own | 1 |
Vueling | Worst airline service. Departure time was 21:15 and got finally boarded at 23:00. After 45 mins flight got CANCELLED due to failure to repair the plane's technical issue.😡😡😡. To top it all no accommodation were given so we had to sleep on airport benches to wait for flights to get rebooked. Shame on you😡😡😡 | 1 |
Eurowings | Worst airline site i have ever been on, cannot book a flight. well done! | 1 |
Grupo IAG | Worst airline so far. Delayed baggage (4 days) caused some damages and even it wasn't handled professionally. No Claim nothing whatsoever. | 1 |
Lufthansa | Worst airline that I have ever travelled with.Bought a business class ticket from Glasgow to Hong Kong. Upon checking in at the Glasgow airport in Scotland I was told my seat allocation on the flight from Frankfurt to Hong Kong was on standby as they have not finalised their flight details yet.Got to Frankfurt, in the lounge I was once again told that it's still on standby, and that I was the only passenger on standby so it wouldn't be a problem as they were sure that not everyone would show up.Got to the gate an hour before take off, there were apparently 30 business class passengers who had been put on standby because they overbooked their flight/had to change to a smaller aircraft(I got mixed signals from their staff) - by 30 passengers in business class?? Seriously?? I was then told that I'd either be given a premium economy/economy seat, or be sent to a hotel to board a flight 24 hours later. I chose to get on the same flight with premium economy and was assured that I'd be given a refund if I contact Customer Service afterwards. Several people decided to fight for a refund on the spot before entering the gates but as I thought it was obvious that I needed a refund, I could just do it when I get home. In addition, while I was chatting to the ladies at the gate about how they had to deal with so many angry passengers, they remarked that it was fine, and that they were used to similar situations every day. Just how often does Lufthansa overbook their flights??2 days later, several emails back and forth, they told me that 'Lufthansa is not responsible or liable' for the fact that their flight was overbooked leading to my seat being downgraded. I'm sorry.... what?!?!Needless to say, AVOID LUFTHANSA!!! | 1 |
Ryanair | Worst airline to deal with. Terrible customer services. Terrible policy's during Covid. Avoid at all cost!! Can't travel to Ibiza because of UK government quarantine rule: £500 to change a £180 flight. Never again | 1 |
Vueling | Worst airline to exist, never fly with them | 1 |
Grupo AirFrance-KLM | Worst airline to fly with. I had two travels with them and both of them were not on time. I am not allowed to bring my trolley with me on board even if I paid extra for it just because they are not able to organise the cabin otherwise. Now due to my delay of 45 minutes for no important reason there is a good chance of me not getting my trolley in Düsseldorf tonight. Which means that after having to wait 1 hour waiting for my trolley to confirm that it didn’t arrived I will have to fill a missing form because they have no customer service to assist you. I will be flying again on Monday for work and all my work material is in my trolley so I wouldn’t recommend KLM. | 2 |
Ryanair | Worst airline to fly with. I would not take it even if I was offered a free flight. Poor customer service. Used them twice and both times had a terrible experience. Why are we allowing such airline companies to operate in this day and age???? | 1 |
Grupo IAG | Worst airline to travel with! Firstly cancelled a prebooked seat which I had booked for my mother who was travelling on her own from lhr to Mumbai 9½hr flight.Secondly she wasn't served her main meal on time, even after requesting several times bearing in mind my mother is diabetic. She was finally served it when they were collecting everyone elses trays back.All they could offer us is a refund voucher for the seat they cancelled, thinking my mother will travel with them again after this awful treatment she recieved from BA.Failed to also compensate her for this terrible experience, but just happily took our money and just gave us vouchers!Avoid at all cost. | 1 |
Ryanair | Worst airline to travel with. Staff have such a bad attitude. Kalcie in Manchester Airport was extremely rude and had no customer service skills. Staff speaks to passengers as if they are doing us a favour by doing their job. Hire better staff! | 1 |
Ryanair | Worst airline to travel with. This was my first time travelling with Ryan air and i had no idea how procedures were at the airport. The women who was checking our boarding pass requested me to weigh my hand luggage, which i did. According to Ryan air policy, if the luggage is more than 10 kg you have to pay extra. so, i actually thought my hang luggage was heavy and i paid £40 for it and later i realised it was only for the whole baggage :( i asked one of the staff and he clearly said Ryan air does cancellation fee. which made me feel relieved coz i didn't wanted to spend my £40 for nothing.And after my holiday i called Ryan air and asked them if they did cancellation policy. First of all i couldn't understand what he was saying at all coz english wasn't his first language and secondly, the man on the phone sounded so rude. All he said was "NO CANCELLATION POLICY" in a very rude tone. He made me look like a stupid person. Ryan air seriously needs to train their staff. They need to teach their employee how to communicate with their customer. My flight was delayed for half an hour and i missed my coach so, i had to pay extra for it. i even said that to their staff but no "APOLOGY" from them. WORST AIRLINE EVER!!!! DO NOT TRAVEL WITH WITH RYANAIR!!!!!!! | 1 |
Lufthansa | Worst airline we have ever flown withWorst airline we have ever flown with. Cancelled our flight whilst we were waiting at the gate. We were a family with two young children. Made up different excuses for why the flight was cancelled. Told me to leave feedback on the wrong website. No alternative flight was offered no support was offered. Blatant abuse of the aviation procedures and did not follow the european law for delayed or cancelled flights. Customer service counter was closed and they have no contact number that can help with cancelled flights only an online form. You have been warned. Do not make the same mistake we made, in thinking that Germany's national carrier would be professional and organised with decent customer service, it is not the case. They operate more like a rogue unknown low budget airline. We were genuinely shocked how much they try to get away with stuff. Perhaps a reflection of the state of Germany as a whole. | 1 |
Turkish Airlines | Worst airline we traveled with. Starting with big delays, cancelled flights, lost luggage going to small thing like lack of help and communication when you have a problem (like loosing your luggage between flights - company's fault - and have to spend your holiday without anything). 24 hours delay unannounced, when you are in another city with no compensation, no hotel, no water, no meal. They don't care about their customers and they show it by actions (like hung up the phone in the call when they don't wanna help you anymore with your problem). So if you don't want to destroy your holiday with problems or lose your things on the way don't travel with Turkish Airlines. | 1 |
Iberia | Worst airline we've ever flown! And that's saying something after having travelled to over 35 countries, flying thousands of miles on dozens of airlines. Both this flight and the other Iberia Airlines flight saw us encounter what were quite possibly the rudest, most abrasive airline staff since the Wright Brothers first imagined themselves taking flight. Customer service? Forget it. To be fair, the Spanish seem to have zero concept of "hospitality" even within the tourism sector yet somehow Iberia's (in particular) ground staff even managed to surpass our lowest expectations. Legitimate medical exemptions are completely disregarded even after being told by check-in staff to present said exemption at the boarding gate. You will be treated with arrogance, indifference, hostility and then denied boarding while some lackey on a power trip asks the captain of the plane if you're allowed to board. Given the airline's own policy states that you are, of course the captain has the good sense to say 'yes'. Complete and utter fail in every facet of customer service. If 0/10 was possible, it would be too high a score. | 1 |
Iberia | Worst airline we've ever flown! And that's saying something after having travelled to over 35 countries, flying thousands of miles on dozens of airlines. Both this flight and the other Iberia flight saw us encounter what were quite possibly the rudest, most abrasive airline staff since the Wright Brothers first imagined themselves taking flight. Customer service? Forget it. To be fair, the Spanish seem to have zero concept of "hospitality" even within the tourism sector yet somehow Iberia's (in particular) ground staff even managed to surpass our lowest expectations. Legitimate medical exemptions are completely disregarded even after being told by check-in staff to present said exemption at the boarding gate. You will be treated with arrogance, indifference, hostility and then denied boarding while some lackey on a power trip asks the captain of the plane if you're allowed to board. Given the airline's own policy states that you are, of course the captain has the good sense to say 'yes'. Complete and utter fail in every facet of customer service. If 0/10 was possible, it would be too high a score. | 1 |
Norwegian | Worst airline when it comes to allow hand luggage. The flight is empty but the lady at gate was completely inflexible on taking one piece of cabin luggage on board. I will never fly with a company that does not care a bit about customer comfort and satisfaction even when suggesting to pay for the cabin luggage. | 2 |
SAS | Worst airline with even worst costumer serviceso, i booked a flight, using a lot of miles to pay.Then my flight, which was a direct flight, gets changed by SAS to a day later and now as well with a stop somewhere, so no direct flight. anymore.here is the scam: if I go and want to buy let's say a whole new ticket, I can still buy tickets for the same time my original booked flight was, but now it's 4 times more expensive. really?I wonder, when there are still tickets available, why did MY flight changed, why did I got kicked out and to another day?????and yes, it's not easy at all to reach anybody ..actually it's impossible. I spend my whole day trying, like a fool.I tried the website to change my booking, but it's not working, after i press change my booking the screen turns blue and then it stops there.I tried to call to talk to somebody, cos I can't take a later day on my way back and I can't have a stop. pandemic, kid...you get where I'm going with that?and if I don't react to that mail with that change SAS made, I confirm to that change????after being on the phone today from 9.01am to 5pm straight, without putting the phone down at all, just waiting for someone to answer, I got NOTHING!!!. at the same time I tried the chat, waited there as well for 3.5 hours, to talk to a living person, which told me I have to call or rebook on the Website.I mean, are you guys for real???? seriously, that ridiculous.I'm actually not just mad, I'm furious with that kind of costumer service and I really don't like to feel like a huge fool.I spend hard earned miles to book a flight, only to get it changed by SAS, so they can sell the same ticket for 4 times as much money?!! where I come from that's called fraud.never ever have I felt so scammed as a costumer by any company. | 1 |
Eurowings | Worst airline with incompetent staff, no customer service, and expensive too. I've spend hours on the phone trying to fix several problems but they don't care. Don't help. Disaster!! I've tried to pay for my flight online and over the phone with 4 different cards form different banks. I've tried all that over several months. I even contacted my banks who checked everything on their end. I asked to be referred to someone who can help when I called them but was told there is no help. Outrageous! They won't have any customers left at this rate | 1 |
Pegasus Airlines | Worst airline you can find. Spend a bit more money and don't fly with pegasus. Honestly it's the worst airline you will find. Even though the prices are cheap, you will end paying more because they will get you to pay more with the luggage, visas fees, etc.They lie with their conditions. I got business flex and it said that there where no cancelation or changing the date fees. However, fees where applied if I tried to do any of those. Trust me and don't fly with pegasus. Just spend a bit more. It will be the best decision. | 1 |
EasyJet | Worst airline you can fly with. Your flight can get cancelled anytime and you end up paying double or triple the cost on short notice or even in the middle of your trip. | 1 |
Ryanair | Worst airline! Cancelled the flight, i missed my next scheduled flight Ryanair won't refund or compensate. | 1 |
Vueling | Worst airline! Close it down!Should be illigal not to have an agent you Can talk to!The computer voice on the phone asked me 6-7 times (after a lot of loops where they tried to shot me down) "would you like to talk to an agent?" YES! YES! YES!Thank you for contacting us beep beep beep!Mo…. F….. | 1 |
Wizz Air | Worst airline! Don't fly with them1- if you are flying with family , they give u separate seats for sure … if you wants seats next together then they will charge you.2- you won't be able to check in in advance due to their website issuesTo force you to get to check in at the airport and then they charge you £75 for each bag. ( 25x35x45 )We were four but with three bags and end up paying £240 for our bags.Very very rude supervisor in the airportAlmost she was shouting and arguing with every customers that complained about their service.Finally she decided not to let us fly and we had to buy another 4 tickets with another airline.Terrible terrible airlineNever fly with them | 1 |
Turkish Airlines | Worst airline! Had the worst experience and I will never fly with them again. | 1 |
Turkish Airlines | Worst airline! I booked a ticket online and everything was fine until Turkish airlines cancelled my return flight! When I first contacted them they said since they had cancelled the flight they would change the ticket but my status was showing 'Child' (because I selected Miss as my title, Turkish Airlines classifies that as a child over riding my d.o.b)Once the Child status was overcome they changed their story saying I have to contact my travel agent to change it! BEWARE Turkish airlines is unreliable, their customer service is atrocious and their advisers all make up excuses not to help you! First and last time I use this airline, if it wasn't for Covid I would just cancel the flight altogether! | 1 |
Lufthansa | Worst airline! They cancel my flight to the US from India VIA Frankfurt with no notice. Had to leave 2 days later. They are yet to get back to me with my compensation.,In addition service is bad, flight attendants are terrible, seats are so narrow, embarrassment for a business class product! | 1 |
Ryanair | Worst airline! Will never travel with this piece of -t again | 1 |
Pegasus Airlines | Worst airline! worst experience! not recommended at all! My luggage didn't arrive with me. i had to wait for 5 days to have my luggage back. It was full of very important stuff (food and medicines). all went to the garbage. i had to take the optima ticket and to buy extra baggage in order to carry all these stuff and at the end alll was lost!! worst airline!!! not responsible at all! they don't care about the passenger | 1 |
Grupo IAG | Worst airline!! Our flight was cancelled from Hong Kong to London, paid for premium economy seats, we had to reluctantly book on to another flight, as we had no other way of getting home. Premium economy was booked out on the new flight, so we were downgraded to economy and they never refunded the £400 extra we spent for our initial premium economy booking... Absolute daylight robbery, don't know how they are getting away with this, complete thieves, as others have experienced also. Customer service is non existent, you can only file the refund/complaint online and once you finally manage to get a reply, they insist you contact someone in another department, as they are unable to help.. It's been over 6 months now and we've not gotten our £400 refund or a further reply, something needs to be done about this airline, as they are just scamming people out of money!! | 1 |
Pegasus Airlines | Worst airline!! not recommended at all!! not responsible! worst experience. My luggage didn't arrive with me, it went to Dusseldorf instead of Barcelona. I had to wait 5 days to have my luggage. I had to take the optima ticket and to pay extra baggage in order to carry all these stuff and at the end everything went into the garbage because of their irresponsibility. | 1 |
Norwegian | Worst airline!!!Plane was to depart at 6:55 and we arrived at the 6:48 but they didn't let me, my wife and 2 children board the plane.We called the customer service and they hung up on us!Never going to fly on Nowegian again!!!!!! | 1 |
EasyJet | Worst airline, I will never book easyjet again. Save money first but later pay much more because they are NOT customer friendly, not helpful at all and prefer you book a new flight instead of helping you to get on the one you booked. I was not the only one who had this problem.. Booked a new flight with British Airways, great customer service. Also much, much clearer about what you need to fly to the EU. I can finally see my baby of 6 months that I desperately wanted to go home to. | 1 |
Ryanair | Worst airline, I will never fly this airline again #boycottryanair | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.