Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Worst airline, money driven and stepping over customers.I was denied boarding on the opinion of a seemingly burned-out and moody Ryanair staff; apparently my reason to travel was not permitted, although, the government lists it as a permitted reason to travel.They oversell tickets and try to find any reason to single out anyone and deny onboarding to free-up spaces. I was the second in the queue, as soon as a few people were denied, it got to a point where a lady was allowed to travel with an expired passport.I paid £85 pound for a COVID test that the staff did not even look at. This airline is a massive SCAM full of misinformed and unprofessional staff.Shame on you!!!!! | 1 |
EasyJet | Worst airline, poor customer service | 1 |
Grupo AirFrance-KLM | Worst airline, ruined my whole trip, money gone. Wrong information on online. Don’t trust this airline. First flight canceled, then delayed. Then they said they will reimburse hotel bookings. I was alone travelling. Did not refund my amount. Never consider this airline for internal Europe trip. They said they will compensate for taxi and food, but it did never happened. Lost my money, energy and holidays. | 1 |
Ryanair | Worst airline, they don't offer refund and very reliable in cancelling flights on short notice. They are nightmare to deal with, I will do my very best to avoid flying with you guys in the near future. I don't normally rant online and I do believe that people are trying their best most of the time. This is awful, cancelled my flight twice less than 2 hrs short notice. Waste money and effort. Pls do something about your refunding policy and give customer good amount of time when cancelling their flight next time.Today is my daughter's first birthday. My flight was cancelled from Bristol to Dublin while I was enroute to Bristol airport from Cardiff. I booked another flight from Cardiff to Dublin for morning of the following day. You had more than 1 day to cancel flight but cancelled the flight again 2 hrs to the flight departure. This is not fair at all, then the audacity to hike up your other flights from other cities to Dublin. I booked 2 different flights with you guys for the same day in different cities just in case one gets cancelled again. I had to go home with Aer Lingus since they seem more reliable than you guys. I can't get refund and I have to pay extra to change my flight to other days.This has been a painful experience. I do hope some one high in the ranking does something to fix this mess for next time. | 1 |
Pegasus Airlines | Worst airline, was a horrible experience. It’s the first and definitely the last time!!! I had 2 flights with this airline and both were late. They don't even offer water. The staff only speak Turkish, no smile, not welcoming! I recommend to everyone, please you can pay a bit more to have a better airline. | 1 |
Wizz Air | Worst airline, with awful people working there, if can't avoid fligying here, please do.Very bad service, nothing free, if you have a small bag a little more big, they will charge you 100 dollars or more, not even Ryanair is this bad, WORST EXPERIENCE EVER. | 1 |
Jet2.com | Worst airline,Constant delays.Rude and fat staff | 1 |
EasyJet | Worst airline. | 1 |
Lufthansa | Worst airline. Always late. No refunds. And always overbooked flights so you have to sit with your bag in your lap | 1 |
EasyJet | Worst airline. Booked full price with extra carry on luggage. Then at the gate they ask for whatever extra speedy boarding. With the result, my receipt of paying extra luggage is not sufficient. They complicated the check-in proceedings so you forget on purpose to do the extra part of clicking somewhere on top. Worst experience. At the gate they become sloppy fast. Not recommended. Recommended: Study before booking your flight. Always have a second person to assist your million step by step and repeatedly trying to go to the next steps in the process - not bookable for the future. | 1 |
Ryanair | Worst airline. Every time I've flown with them I've hated the experience. I won't be doing it again. That landing had the whole plane scream! Came in so fast and felt like we genuinely crash landed! Couldn't get any water on the flight. Got charged £60 at the airport as last minute flight and hasn't checked in online. Then wouldn't let me check in online as said it was too close to flight. Ripped off, absent service, crazily expensive even for last minute to not even get a cup of water on flight! | 1 |
Grupo AirFrance-KLM | Worst airline. I cancelled a layover flight 4 months before it departed because they turned it into a 3x longer layover, and they won't give me a refund for what I paid. The customer service is non existent. They basically stole my money with no solutions. I hope they go bankrupt. Never use KLM ever. | 1 |
Pegasus Airlines | Worst airline. I lost my connection flight from Istanbul to Doha from Manchester. Wasted 1 day and no information for the delay. The next day flight they booked from Istanbul to Doha is delayed again 2 hours. I will not recommend Pegasus airlines for this unacceptable approach. I had to lose my 2 days for the travel and such a tension in the airport when I missed the flight. I had to pay for the evisa for the stay in the country for the next day flight. No information or e emails or nothing from the airline. | 1 |
EasyJet | Worst airline. It seams cheap but luggage costs way more than normal airlines. They also trick you in buying a luggage package and then tell you bought the wrong one and you pay the same again. | 1 |
Grupo AirFrance-KLM | Worst airline. Old plane with broken parts hanging, customer service is awful. | 1 |
Turkish Airlines | Worst airline. Terrible service, initial flight delayed by 2 hours. Border pass not given for the second flight. Staff refused to accept my legal documents and gave no reason for it. I spent 2 hours talking to 8 different people and had to find the manager myself as the staff refused to let me talk to him. Staff also don't respect a queue and helped people behind me before me despite my early arrival. No service after the initial delay resulted in me missing the connecting flight and there was no help despite my repeated requests. Cold, unnecessarily unkind conduct, racist and excessively rude. Shocking experience, avoid this company. | 1 |
Lufthansa | Worst airline. They made a mistake and we had to pay for it. The customer service is not helpful at all. They basically called me stupid and told me they cannot do anything. | 1 |
Ryanair | Worst airline. They will do anything to get money off people! They enjoy frustrating their customers. Who needs that? Never ever fly with them unless you are forced to. | 1 |
Ryanair | Worst airline. They'll try to hide every additional costs.And when I needed an invoice for my bookkeeping they told me the don't do invoices. | 1 |
Ryanair | Worst airline. Will never fly with them again. You have to check-in online (but they dont let you know until you come to the airport and that's too late so they make you pay an insane amount) and when you try to do online check-in for your return flight the website doesn't let you. | 1 |
Lufthansa | Worst airline. Within 2 days they rescheduled us 2 times for the flight. We got a hotel only once and the second time we stayed at the airport. They refused to give us our luggage. We were without luggage for 2 nights. Employees not nice. Never again | 1 |
Vueling | Worst airline. Worst we have experienced on our years of travelling. An airline with totally no customer service.We had a very enjoyable, pleasant and memorable holiday in Seville.Unfortunately all these good memories were totally squashed with a very bad experience at the airport check-in counter for our flight back to Barcelona.The staff (3 of them) were aggresive, rude and very impatient. We arrived at check-in 2 hours before boarding as there were 8 of us (family members) and we know it will take longer to check us in.The staff denied us 2 cabin bags which we had priority to carry on board. Then they changed they mind and denied us 3 bags. We were made to pay €150 to have them checked in as luggage.Funny thing was initially they demanded payment for 2 bags and then changed to 3 bags.Where is the Spanish manners??? They kept threatening to call the police if we do not quickly finish the check-in. They claimed there was a queue. Of course there was a queue. But there were also many counters opened.Purely bullying. | 1 |
Ryanair | Worst airline. Wouldn't allow use of toilets at front of aircraft said were for staff and were asking you to wear face masks when staff couldn't even put them over there mouth and nose | 1 |
Iberia Express | Worst airline.. can't get a hold of them at all ever. | 1 |
Grupo AirFrance-KLM | Worst airline... extremely poor customer service, untrained and rude employees!KLM staff didnt let my parents board flight to Canada saying that they were nt eligible for entry in Canada. When in fact, their interpretation of rules and guidance on their own website was incorrect. They were stranded on the airport due to staff incompetence and time mismanagement. My parents are old and were extremely stressed out. We had to book a ridiculously expensive hotel for their stay overnight at the airport and pay for ridiculously expensive PCR test also. In all one nights stay costed us Euro 500.Next day KLM let my parents board on the same paper work without any additional documentation or approval. I just dont understand what was the problem on the first day...! These ppl are scammers trying to get ppl to stay in their country and spend exorbitant amount of money | 1 |
Eurowings | Worst airline.As a Senator Gold status, with a 4-headed-family.It says 'You can take "pocket buggies" instead of one large cabin bag. (max. 8 kg) on board, e.g. if you have booked the SMART fare or added the "2 Cabin Bags & Priority Boarding'.Forget it. they don't even comply with their own rules.You booked (and paid) seats? Forget it. You will get the surprise that they will just randomly reassign you and ask you "to write an email" to get your money back.You expect to arrive on time? Forget it.You expect some minimal customer service with some humanity? Forget it. The ground force team in Barcelona, checkin in on behalf of Eurowing even got aggressive ans assaulted me (as I was trying to justify the pocket buggy, which clearly states in their terms).Anyways. I had enough of eurowings.I rather now take a layover or fly with Vueling (who at least does not change the seats or conditions once you paid for it).As a Senator Gold, just good bye. See you never again Eurowings. | 1 |
Ryanair | Worst airline.Hidden charges. Ended up paying a premium without online check-in. It has sent me a lot of emails, none of the emails advises me that I have to check-in online to avoid the extra charge. | 1 |
Vueling | Worst airline.Tried to book a ticket but their booking system failed and showed an error. So I booked somewhere else. My money was already deducted from my credit card.Vueling refuses to return the money but says in their internal system the ticket was booked. Yet, I have neither a booking number nor email confirming the booking.Total scam! | 1 |
Grupo IAG | Worst airline.We had to board in a +40 degrees plane twice in a row because of technical error. It was their biggest plane so 500 people had to sit in the heat for more than 2 hours in total. People passing away.. after they couldn't get the plane started, we were put in a hotel by 2 am. The next day we missed our connection to Amsterdam and there was no one who could help or give us a new flight… NEVER BA AGAIN | 1 |
Lufthansa | Worst airline:14 hours delayInsulting foodNo film available (on a 12 hours flight)No Customer Services | 1 |
SAS | Worst airliner I have ever flown. If you buy a business class ticket not to be cramped, forget it. Do not waste your money. Even in business you will not have an empty seat next to you. If you fly from Helsinki and hope to have access to the lounges. Forget it as well. This is the third time and last that I fly this airliner. It is not worth the money comparing with other airliners. | 1 |
Vueling | Worst airliner everThey cancelled my direct flight and offered a return flight with additional stop. They didn't even send me an email. Needed to find it out myself (accidently).After calling them it turned out that a refund was not possible! When I googled Vueling reviews I found out that this is happening to many many other people. Turns out that this is actually their business model. To sell cheap, cancel flights. In case they cancel, the receive a voucher, which of course, needs to be spend at Vueling. I will never fly with them again. | 1 |
Grupo AirFrance-KLM | Worst airliner i have flown with. Way too much to be typing here with the number of issues I have had and currently having. I have wasted enough time on klm to go into all the issues. Bad review won't use again. | 1 |
Ryanair | Worst airlines I ever used. A piece of garbage airplane used to fly from Germany to Morocco. It was the longest 4 hrs trip I ever had in an airplane. Tiny room for your legs, noisy, it feels like you sitting outside! It was night time flight and the lights were on the entire flight! Annoucement from the crew were all based about selling their merchandise, In one second I thought I am in flea market and not an airplane. Bad experience it was the first and the last time I will be using Ryanair ( the flying bus ) | 1 |
EasyJet | Worst airlines I had every seen. One big chaos in airplane. Everytime is delayed like 2hours or more. Last time ever I was go with that lines. | 1 |
Vueling | Worst airlines I have ever dealt with in my entire life! I really wish I can aware everyone on how bad this airline is!Not to forget the humiliating customer service at the airport and also online.They have lost my luggage and returned it one hour before my return flight. They refused to refund me money and also made me pay to put my bag with me on the plane after I have explained that I don't trust but put my bag with me on the plane. Vueling you succeed in making my vacation, flight, and the past 5 days the worst ever!! I will make sure that neither me or my friends book with this airlines again. What a loss of money! | 1 |
Grupo AirFrance-KLM | Worst airlines I have ever experienced, Flew to Athens from Norwich and back catching connections at Amsterdam going there and connections at Charles de Gaulle and Amsterdam coming back.Every single flight was delayed we knew we had to stay in Paris overnight so we booked a hotel and was suppose to arrive at 9.05 pm we did not arrive until 1.30am missing our transfer to hotel our luggage had been put in cargo hold as the flight was full bearing in mind the flight was also changed from athens to Charles de Gaulle to a different airline that I never heard off right at last minute .my luggage was carry on .when we checked in at athens we categorically told woman at check in we where going to Charles de Gaulle 1st and staying over night so I needed my luggage as I only had what I was wearing she said that was fine and to pick up at baggage collection, at Charles de Gaulle .it wasn't there I was annoyed .we eventually checked into the hotel at 2.40 which in hindsight was a waste of time ,should have stayed at airport but the room was non refundable it cost €32 to get to hotel in taxi both ways .basically used shower and checked out at 4.30am then another €42to get back to airport using hotel taxi service as flight was at 7am which was delayed again to Amsterdam. Amsterdam to Norwich 5 hr wait only to be notified right at last min that flight would be delayed by 45mins .never flying again with klm.staff on some flights very rude 1 hostess bit my daughters head off when she asked if she could have a beer .to the point where another hostess apologised and said sorry there was non left .also the snacks on the plane what a joke bottle of warm water and a packet of mini cheddars which are virtually thrown at you . | 1 |
EasyJet | Worst airlines I have ever seen,poor customer service. | 1 |
Pegasus Airlines | Worst airlines I have ever seen. They didn't put us on the plane that was supposed to take off at 20:00. They kept him at the airport until 24:00 at night. Then they said that the flight was canceled and they took turns getting names from everyone for 1 hour. After that, they sent us to the hotel on foot and asked us to be at the airport at 04:00 in the morning. We were already able to check into the hotel at 01:00 at night. In the morning they said there is no plane and they made us wait until noon. | 1 |
EasyJet | Worst airlines ever , always delayed, never ever been on a easjet flight and its been on time , i travel around 30 times a year and every easyjet flight is delayed.. run by cowboys | 1 |
Ryanair | Worst airlines ever made.Awful service!!! They will cheat you steal all money with a lot of and a lot of hidden commissions and penalties etc etc. and call support? If you want support there?))) hahaha they will humiliate you! Joke from you! And just end conversation. I have bought tickets several times from this airlines because of price and every time I obtained awful experience and it is better to buy tickets from a normal airlines , another normal costs more but it will be expected experience and will costs less in the end. One star rating? No!!!! Minus five star!!! | 1 |
Vueling | Worst airlines ever seenThey can cancel your flight just before checking starts and take you to destination in bus and won't give compensation…and surprisingly they will charge you for hand luggage when you getting late for flight and you don't have any option at moment | 1 |
Lufthansa | Worst airlines ever!! Cancelled our flights and refunded only [partially instead of the full sum, even though it was them who cancelled the flights and not us. Called Contact Centre and they asked us to fill in webform. we did that, and guess what? No reply until now., daylight robbery! AVOID AT ALL COSTS!!!! | 1 |
Ryanair | Worst airlines ever!!! All they wanna do is make money out of people somehow. They try to take money for the smallest things and ruin people's experiences! Don't make the mistake of booking this airline no matter what! Pay a little more and you'll be happier! | 1 |
Grupo AirFrance-KLM | Worst airlines ever, 4 times tried them and 4 times lost my lugagge. | 1 |
Ryanair | Worst airlines ever, their rules about paying extra for checking in at the airport - that is just an example...first time with them in twenty years of my flying experience...and never again, even if i would have to go by train. Making money on this is showing of really low character. | 1 |
Grupo AirFrance-KLM | Worst airlines ever, they canceled my trip due to a "technical issue" so I talked to my travel agency and they emailed KLM THREE times about the refund amount or if I can book the same flight the next day, they never replied for 2 days and when they did their response was that the refund takes up to 90 days which is unhelpful. Most unprofessional airlines from my experience, don't fly with them even if their prices are reasonable. | 1 |
Lufthansa | Worst airlines ever. Kindly shut down this company better for the passengers. I never seen customer service & usless site like that, just take your money and no one answer u later to change or for any emergency matter . 0 out of million 👎👎👎👎 | 1 |
Pegasus Airlines | Worst airlines ever. Tried them once and never again.I have lost my check-in luggage and there are expensive cloths and perfumes in them, and they offered $250 which get me nothing. The guy was unpolite and this is what we offer, take it or leave it. Also they took 6 months to offer this very cheap offer. This is the last time I ever travel with them. They have bad seats, bad flights and really unpolite employees.Better pay $100-$200 more for the flight to get more comfort, polite treatments and safer flight and ensurances. | 1 |
Lufthansa | Worst airlines ever. Very bad customer service. I just wanted to change the date of my flight and it was more than hectic. They hung up the phone in my face around 4 times just because they didnot want to assist. Also When I called the 4 times every one of them told me different rules and different costs. The customer service department are just too lazy to help. They didnt try to help at all, then I lost my 1,000$ ticket without any refund or change. | 1 |
Wizz Air | Worst airlines i never have traveled with this low quality airlines in my life. They trying everything to charge you they have just charged me extra 180£ for not doing online checking | 1 |
Turkish Airlines | Worst airlines serves ever. booked a ticket and never got my ticket. Called up to get my ticket and they literally told me that I hadnt booked a ticket and they werent going to help me. refused to allow me to escalate the call. Never got my money back or my ticket €550 gone. bye | 1 |
Ryanair | Worst airlines, worst customer service, flights cancelled = no money,no refund, only silly vouchers. CEO is *rick. I´ll use them never more!! | 1 |
Turkish Airlines | Worst airlines. Never on-time. Zero communication. No help for entire flight delay in Istanbul. For their own errors connecting flight was cancelled and they mentioned they will provide hotel. Hotel provided but to go out we have to apply for our own visa. 1 PC for entire flight to book visa. Istanbul Turkish airlines staff non-helpful and clueless. No help for senior citizen who were stalled in Instanbul.Such a wonderful country with rich history and culture but spoilt by their own agency. | 1 |
Norwegian | Worst airplane company EVER.. always delayed, no information, after beeing stucked for more than 2 hours they don't even offer anything to drink or a small snack.. Just sitting on their god d... small plane and waiting | 1 |
Ryanair | Worst airplane company I ever seen. Their ticket fee is cheapest but other fees are expensive then most luxury airplane companies. They have so much trick about luggage's and check in things. They said that they have sent an e mail about this things but they never sent any e mail about check in issue. They charged 165 euro for 5 min check in job. | 1 |
Ryanair | Worst airpline in the world. I was traveling inside EU and they asked for passport, I didn't bring it with me, they refused me to board | 1 |
Wizz Air | Worst airport staff in the world. I fly non stop for work and leisure , but unfortunately this time I had to fly wizzair due to no other airlines available. Never ever again!!! STAFF KEEP LOOKING FOR PROBLEMS AND WANT TO CHARGE YOU FOR EVERYTHING AND ARGUE WITH YOU. THEY ARE VERY ANGRY INDIVIDUALS THAT DIDNT MAKE IT IN LIFE so they now take it out on customers. they treat people like scum bags !!! they didn't even have any drinks and food left on our flight !!! They have no respect towards customers at all. Wizzair staff are 20 years behind our civilisation, their behaviour is old minded and they are very uneducated people. Awful awful awful awful disgusting!! | 1 |
Lufthansa | Worst airservice of all time - they just dont give any care about customers.STRONGLY reccommended to use any other airline. | 1 |
Ryanair | Worst airway company. Proper thieves.Booked my flight to travel in December before the uk government imposed new restrictions ( predeparture test and then self isolate while waiting for day two test result) which meant I could not travel because it would have meant taking time of work after returning which would not have been thd case had the government not imposed the new restrictions. Contacted them and basically said as long as the flight was still operating I could go to hell. | 1 |
Wizz Air | Worst airways… they change the date of the flight a few days before and there is nothing they can do. Ridiculous customer service! | 1 |
Vueling | Worst alpine experience ever. Purchased flights earlier this year but found out I was pregnant and not recommended to travel by doctors. According to their own website this is considered a justified medical reason for a cancellation and to receive flight credit. Attempted to submit my cancellation including certified medical evidence from my doctor. The website chatbot where you are directed to make your claims "crashed" every time I came to submitting my claim. Called their customer service agents, came across an incredibly rude agent (Bruno) who first denied I could cancel - despite this being plainly written on the website then claimed he could not cancel as he couldn't see my certificate over the phone. When I explained that I tried online already but the website wasn't working his response was well tough sorry I can't help, bye. Terrible way to treat anyone especially someone pregnant. | 1 |
Grupo AirFrance-KLM | Worst and most horrible airline ever! First of All, I couldn't even eat the food. I tried the pasta and chicken, both was gross and awful. You have to ask 100 times for water. No WiFi connection! They don't give you headphones by a 11 hr flight! You have to beg literally for that. The pillows and blankets they give you (packed) are dirty! Then they lost my luggage! And I still haven't received my luggage since 5 days! Nobody's going to help you at the customer service, really nobody! They are like robots and keep telling you the same! They trying to fool you and treat you like an idiot. This airline is so unprofessional! I paid for an economy ticket 1800€ with 1 stop btw. | 1 |
Turkish Airlines | Worst and most mentally traumatising flying experience I've ever had. First the flight was delayed 2 hours from Moscow to Istanbul, second they didn't warm me by text or email that I am being moved on to the next flight from Istanbul to London, I only found out when I looked at my boarding pass. Then when I got to Istanbul airport ground staff was not helpful at all. The airline did provide accommodation but it was like an hour and a half away from the airport instead of putting us somewhere close. They wouldn't let me leave back to the airport when we just arrived at the hotel until I had a full mental breakdown and screamed at everyone demanding they bring me back.Never flying Turkish airlines again. | 1 |
Grupo IAG | Worst and pathetic customer service and customer care, I reached many management people who take care of customer service portfolio, not even one responded, a lady had written "Head of Proactive Customer service - Listen and do right thing" funny that she has it in words and not in real, she had time to view my profile on LinkedIn but no time to respond to customer concern, I had my infant and wife travelling, they have messed up with my confirmed bassinet seat for later date of travel, in the process of date change, I had to call horrible customer service 10 times 30mins wait time, i am not getting kind words in my mouth to talk about them, absolute bonkers, morons, cheaters. Management itself did not respond to my messages on LinkedIn, how can one expect customer service by others, waste, worst airlines | 1 |
Grupo IAG | Worst app ever. A travel company whose app doesn't work. Unbelievable. Need a computer to check in. Makes sense when you are traveling, right? | 1 |
Lufthansa | Worst app of any airline in the world. Its almost incredible how it is possible to make an app that is so bad. Even ryanair can do it better. | 1 |
EasyJet | Worst behavior towards clients. Always trying to speculate on baggage's putting many impolite employees to check the dimensions at gate. | 1 |
Ryanair | Worst booking experience, I just wanted a flight and couldn't book it, as the website is soooo busy selling additional services, there wasn't a button anymore to just pay and leave, incredible, dead end ðŸ˜. Luckily vueling had a similar flight and a little bit easier booking process…. bye, bye ryan | 1 |
Ryanair | Worst booking system I've ever come across. User experience designed to overcharge you from the start. Wouldn't let me book two tickets with only one of them being a "Plus" so I had to book both separately (£80 difference in price this way). I get a confirmation from the first check out, but after completing the second I get nothing. I even try to boom again but says my seat is already reserved - aaand the fare price is now raised at the exact same time. | 1 |
Vueling | Worst budget airline on Planet. I have traveled with many. I took it to get me to Alex Egypt from Paris in 4.5 hours instead of 11 hours with connection. Spent 4 hours extra in Checkn and security. Incompetent staff asking mask on entry to boarding gate and telling 6 min or I will miss my flight. At checkin no ome told me that. They put me in checkin line twice as first time they could not finish precious airloline on time. Just horriblw | 1 |
EasyJet | Worst budget airline that I had ever flown with, irresponsible and rude ground staff, being told I was late to arrive at the boarding gate and denied my boarding, in fact no boarding gate information showed on information board except flight delayed, no English announcement calling immediate boarding and expected those foreign passengers to understand Portuguese. However if compared most of the incidents of flight cancelling seem common for easyJet, I would say at least I still got flight flew back to the destination. Well EasyJet you have earned my money only once, you definitely would not be my option again if choose to fly. | 1 |
Wizz Air | Worst budget airlines I've ever used. They charged us for check in process which would've been free if we checked in online. We said fair enough let us check in online but no, turns out it was too late as online check in closes 3 hours before the flight which is absurd. This is clearly to steal money from clueless customers like me otherwise why would they disable such feature 3 hours before?! I guess execs of this company meet weekly to find new ways on how to scam their customers. Pathetic. | 1 |
Turkish Airlines | Worst business class experience I have ever had, and they blame it all on Covid. The only positives I will say are flight attendants and mostly on time experience. The rest was as bad as a discount airline. I flew 6 flights, roundtrip LAX to IST, IST to ASY, ASY to ADB (via IST), ADB to IST. Turkish is supposed to have great food service. Well, a 13 hour flight and we got two boxed lunches with cafeteria quality food. Limited beverages. No snacks. That was both ways on the long-haul. Tell me how covid doesn't live on a cold box, but it would on a warm wrapped sandwich? How does it not live on a box, but apparently a bag of chips or crackers or candy? When asked you could tell the flight attendants were embarrassed. On the short flights in Turkey in Business, you got a 4 oz cup of water. Apparently Covid doesn't live on water container, but does on soda or juice? Add to this that they brag about access to business lounge. Domestic and Intl closed at IST, so they pack you into regular club. No social distancing and Domestic lounge only had prepacked rolls and a cheese sandwich. Intl had hot food, but the lines were 15 to 20 persons deep. In Izmir, no lounge due to COVID, even though other Lounges open. In Kayseri, no lounge open and you had to carry your bags from check-in to a luggage belt with no assistance. And they don't allow any carry on bigger than backpack or shopping bag, even in Business on 13 hour flight. In LAX, they didn't open check-in until 2.5 hours before departure, even though the staff said 3 hours. And they were flying 787 from LAX but switched to old 777 with 2/3/2 configuration where either you get crawled over or you crawl over someone. And the seats are designed for multi directional recline, but they don't work. Wifi wouldn't connect on laptop, iPhone or Android. 3 flight attendants tried to help, but couldn't get it to work. Turkish sent an email apologizing and offered 25% discount on next flight if booked in 30 days/travel in 60. That's really helpful to someone living in the US! To blame COVID safety precautions for what is merely an attempt to save money is shameful, especially when they cram people together at check-in and in lounges. And to advertise the lounges, meals, etc. when booking business is nothing short of criminal. I've flown a dozen airlines over the water probably 50 or 60 roundtrips, and this is by far the worst. Stay away. | 1 |
Lufthansa | Worst business class experience ever. Ipurchased business class becausefrom past experience Lufthansa hasthe most uncomfortable seats I've eversat in. Well, I boarded and the businessclass seats are just economy seats. Allthey did was block the center seathang a curtain up and called itbusiness. I was shocked, but it didn'tstop there. The food was atrocious, 2thin slices of dried up meat 2 slices ofSwiss cheese a bowl of granola and atiny little bottle of milk. There was someother kind of trail mix but I didn't knowwhether to toss it on the granola or eatit dried. Add a piece of bread shapedlike a croissant and that was it. I pickedat the cheese a little but the wholepresentation was so pathetic I lost myappetite. I think it had more to do withhow bloody much I paid for it and thehorrible seats. They barely evenrecline. Lufthansa should be ashamedselling that as business class. Now I'msitting in the airport and just receivedword our next flight is delayed. And theannouncer said he can't even say whenwe'll board? What a joke. | 1 |
Lufthansa | Worst business class experience ever. Negative - Inept, arrogant inflight service. Clumsy at times (one of the other passengers got soaked in red wine by a clumsy flight attendant), utterly clueless mostly (they ignored me for hours, "forgetting" to serve food drink or water) Flight attendants and other staff have difficulties restraining their contempt for the customers. Glossy menus but hardly any items on the menu available. Boarding experience is a mess. Staff takes pleasure in giving business class customers a hard time. Outdated business class cabin without any privacy or aisle access Not enough wash rooms in the cabin. Long queues throughout the flight. Positive Lounges are stylish (food could be better in LHR, lounge in FRA is fine). Flights were on time. No luggage was lost. Comfortable seat with ample leg room, had a good night’s sleep. | 3 |
Lufthansa | Worst business class seats and food that I’ve experienced in a long time. No dining or wine menu. Food only slightly better than coach. Wines cheap and rough. Staff was great, so friendly. I will avoid this airline as much as possible. Business class lite not worth the price paid. | 4 |
Ryanair | Worst cabin crew, rude, loud, singing, terrible, eating while disembarking flight.. DISGUSTING.. | 1 |
EasyJet | Worst chat I've ever used - have been trying since 7pm last night and meant to be 24/7 live service - still waiting to be connected over 12 hours later | 1 |
EasyJet | Worst chat i've ever used. Waited for 20 mins and no response. Very hard to find a number to call aswell. | 1 |
Vueling | Worst cheating Company ever.Payed 400 euro 2 get 3 bags Home.Went with Norwegian Down here for 30 euro for the same.Total scam.To put in perspective we paid 223 euro for 2 passengers | 1 |
Vueling | Worst check in ever at BCN, automatic machines not working, no Vueling people at all to help, had to do a help queue somewhere else, just to be told to do a different queue, and end up being helped by the same person 20minutes later at the same desk in order ro checkin | 1 |
Grupo IAG | Worst check-in experience I have had in decades.Arrived af Lyon with 2hrs 20 mins before flight.1hr 30 minute queue for check in, staff spending 10 minutes to check in each group, seemingly finding it quite amusing how stressed their customers were getting. Queuing system a complete free-for-all. Staff did nothing to stop an unofficial side queue forming with people turning up and shamelessly pushing in at the front. Starving children bursting to urinate and when finally being able to do that, had to run through the terminal building as soon as leaving the check in queue. No time for lunch or to sit down for over 2 hours.Never again using BA, absolutely awful. | 1 |
Ryanair | Worst choice you will ever make, cheap to book but will cost you a lot more when completing the flight. Late flights, unprofessional staff, very bad. | 1 |
Ryanair | Worst client service ever. I take around 40-50 flights per year with many different companies, and this one is by far the worst. I am trying to call them regarding their "new baggage policy" that forces my to pay for my bag, which was completely free at the moment I booked the flight, and they hang the phone every time I call. WOW. | 1 |
Ryanair | Worst communication ever. I lost money due no response from this 'company'. | 1 |
Lufthansa | Worst communication from a company that I have experienced since the internet started. Terrible website, terrible customer service - cheap labour from Pakistan and similar poor countries. | 1 |
Turkish Airlines | Worst communication. We booked a flight from Dallas to Naples via Istanbul. The first flight was delayed. They told us this ends up with us missing the second flight and being put onto a flight 15 hours later than our booked flight. The second flight was scheduled for 8.25 am, the next day. The airline provided us with a hotel room and dinner in Istanbul, but they didn't provide breakfast. To use the hotel, we had to enter the city and get a visa. Turkish Airlines agent told us to pay visa by ourselves and then submit the receipts to the airline to get reimbursed, and we did. After our trip, I called their customer service, and they told me to submit the receipts through the website Feedback section. I did. Feedback responded and asked for more documents. I sent them the visa pages in the passport and all boarding passes and payment receipts. Feedback responded to me that they closed the case and are not going to reimburse. It looks weird. After getting all they needed, they refused to pay and closed the case. Again, I called customer service, and they put an objection on the case. My question is why they waste customer's time. If the Feedback department is not able to do the reimbursement, why does staff tell the customer to go through Feedback to get reimbursed. If the Feedback is able to reimburse, why do they refuse to pay after asking for more documents. It seems no one knows how to resolve this case. Just wasting our time. | 5 |
Vueling | Worst company | 1 |
EasyJet | Worst company I dealt with do not travel with them ever better for us to pay More than flying with this she shi…company | 1 |
EasyJet | Worst company I ever used. 2 hours delay for a one hour flight. Avoid at any cost. Hope they get multiply fines. | 1 |
Norwegian | Worst company I have ever booked a flight with.im sure the service on the flight is great but the telephon customer service is awful, I have accumulated 4 hours on the phone trying to sort out issues that they have created and have lied multiple times to me. Shocking | 1 |
Vueling | Worst company I have ever come across.I booked a flight and tried to cancel within 10 hours, to be told that I would need to produce a document to prove why I cannot fly. Provided a medical certificate 1 week before the flight, didn't receive a reply until the day after, where I was told that the refund would be provided on the 7th December and it could take 5 working days. I waited until the 20th when I called back to find out that the refund was not actually in process and had been cancelled as the document I provided was not good enough?! Back and forth with whatever computer program (maybe a person) that controls their emails, to have no clarity on why it was cancelled and was told I need to provide another document. Clearly unable to do this as the appointment I got was nearly a month ago, I called to get some clarity and was told that the refund is back in progress. 2 weeks later, nothing received... So I called again and once again, I was told it was cancelled due to the document being unacceptable again!?No-one in their call center listens to what you says, they have no power to action anything and have no-one available above them that they can put you in contact with.STAY AWAY | 1 |
Ryanair | Worst company I have ever dealt with. Basically stole our money.Booked flights and restrictions meant it was impossible for us the fly.They gave us no option to move flights or offer refund. Don't waste your money. | 1 |
Ryanair | Worst company I have ever dealt with. I took my 9 year old son to Italy last year and phoned Ryanair to sort out getting us seats next to each other and I got charged for this. When I saw the seat numbers on the tickets, we were on different rows. I rang them to tell them and all they said to me was children have to be seated with their parents so it will be changed when I get to the airport or someone will swap on the plane. I told them I shouldn't of been charged then and they said yes if you want to sit next to each other 🤔 I explained that I did get charged and we still wasn't sitting together. It didn't get changed when I got to the airport but luckily someone swapped seats with us. I've booked 2 holidays since with them which have both been cancelled due to covid. I can get a refund for one of them but not the other. I'll never fly with these again. | 1 |
Ryanair | Worst company I have ever flewn with and I will never ever do it again - super bad airplanes, bad service, waiting in line standing up for more than 40min, delayed flights (both ways) dodgy extra costs. Do not fly with them - you are better off spending more on the ticket! | 1 |
Ryanair | Worst company I have ever travelled with. Late EVERYTIME and customer service is rubbish. The girl blamed me for not having checked in at their desk even though I have checked in online and when I asked her how many times I'm supposed to check in she started on my hand luggage as it seemed to her that it looks too big (the hand luggage was an American Tourister 55x40x20 as advertised on Ryanair website). I can't even begin on her attitude and way of speaking...Avoid this company!! | 1 |
Vueling | Worst company I have ever used.I only leave one star because that's the minimum . This type of company should not exist, as they act like scam.I booked a return flight with Vueling from London to France.. Both ways had troubles but the return is just not acceptable :WAY 04/08/22: Vueling had a 2 hours 50 minutes delay in the end of the day so it made me miss my train and I lost 180 euros to catch the last one available, but they have a rule of compensation that is 3h so I had no compensation at all .But the real SCAM here is when they lied to us about the alternatives once cancelling the flight :RETURN : 18/08 , flight was due at 5 pm, postponed until it was 10 pm and they cancelled it .Of course at this time nothing was available to leave so I had to sleep on the floor of the airport, and lost another 190 pounds this time to take the first Eurostar.*Vueling promised us a refund and compensation and I tried to contact them since, it says that my request has been sent, but I am being ignored. On top of that, i know other people from this flight that are being completely ignored too..*Vueling is the worst company I have ever flight with and should even be considered as a scam as they entirely lied to us about a compensation when they canceled the fligh.Oh yes, and we had to pick with their alternative : fly 5 days later to Cardiff and take the bus to London .... or get a refund and compensation. Of course most of us CANNOT stay 5 more days away because we are working, so a lot of people were sleeping on the floor, lost money , missed their work appointments like me , and did not get any compensation.I honestly DO NOT recommend this company. They stole money both way and return and ignore when you ask them a compensation. THE WORST. | 1 |
Vueling | Worst company I tried. Lower service than Ryanair. Total mess with luggage onboard. Hostess do not manage the mess with any instructions | 1 |
Ryanair | Worst company I've ever been with they need struck off I'm going 2 the papers of what the done 2 me over a snotty little low life who thinks hes above the rest working for ryan air 1 star is far 2 high wish they had a -0 | 1 |
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