Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Worst company in the world | 1 |
Ryanair | Worst company in the world. My trip to Spain ended up in chaos because of these cowboys and I had to pay for extra flights with another airline. In an ideal world i'll never use Stansted airport again | 1 |
Ryanair | Worst company in the world. Near non existent customer service, poorly made website/app and terrible flight experience. Would rather die | 1 |
EasyJet | Worst company in the world. The flights are always delayed, the boarding staff are rude and the rules of this company are ridiculously strict.My 13years son was treated like a criminal in front of other customers and they make him pay 58€ for a bag 3cm bigger than the standard size.I will not recommend this company and I will never travel with them again.It s 3 the world company , they should operate in Africa.I ve been traveling for the last 3 month with AirAsia , much better then this lowsy air company.Do not travel with them | 1 |
Ryanair | Worst company in the world. These guys are scam artists. Bad information, no service, no helpdesk and if you make one small mistake you have to pay big time. Never flying with this company again | 1 |
EasyJet | Worst company in the worldIf your flight been canceled and you ask for voucher- dont trust them and ask for refund! Because for me they canceled also the second flight and now for 2 years they hold my 500 Euro and say they can only give voucher | 1 |
Ryanair | Worst company known to man. I just hope this pandemic kills them off | 1 |
EasyJet | Worst company never tells you what's going on, constantly lying cancelled two flights and still can't get me home | 1 |
Turkish Airlines | Worst company on earth. Never received a 350 gbp refund for the flight THEY CANCELED! | 1 |
Ryanair | Worst company on the planet. Never ever fly with this airline if you want to have a pleasant experience. Everything about them, from booking to the flight to the customer support, is all horse shit. I hope they go out of business as soon as possible. | 1 |
Ryanair | Worst company out of all of them. | 1 |
Ryanair | Worst company out, avoid!!!!! | 1 |
Iberia | Worst company regarding customer service ever! We had to cancel our flights in June 2020 due to the pandemic. They put an expiration date on them for June 2021 however the pandemic is still going on. When I call I get the run around and was told sorry you have to use by June but you could call 15 days before the expiration date and see. We’re in a pandemic you think they would be more willing to extend like other airlines under the circumstances. | 1 |
Wizz Air | Worst company rules and customer service ever.Had a problem with baggage change.Bought my 10 kg baggage with discount, when had WDC membership.After that diceded to change my baggage to 20 kg. In app was price less then 6 eur (let it be 6 eur) for one side, it means about 12 eur for both sides, without any discounts. Good place to say, that my WDC membership for that moment already expired.When i pushed "payment" button, price grown double, last ammount was 25,23 eur.First of all, i wrote to agent and asked for help, she said sorry, and recommended to write a claim on wizzair.com. I did that, and got answer by email to read the terms and conditions, to which i have agreed, that i will not be entitled to the benefits of the WDC, and closed the case. but i i am sorry, i didn't ask for benefits. I just wanted not to pay extra.After that i called to customer service line, where lady told me, that it's unlogical (i agree with her), but she can't help me, she doesn't know, what to do, and recommend to answer to previous agent email with screenshots, and one more time explain the situation.I did that, and got the answer "Wizz Discount membership expired. Therefore, a change of baggage was charged without discount and i have paid an additional amount of 25,23 EUR as the difference in the price of the original purchased baggage and the changed newly purchased baggage". And one more time remind me about terms and rules, that i will not be entitled to the benefits of the WDC, and closed the case.Can somebody explain me, why i have to pay for membership, get discount for baggage, and then pay extra ammount, because earlier i got discount, which belonged to me, because i paid for it?As for me, i have to pay difference between baggage options witch is at that moment, i want to change it (6 eur for one side, and 12 eur for both) and it doesn't matter, what price i paid for my first 10 kg option. I paid that price, witch I was entitled at the time I bought it and wizzair was submitted.This is unhonest, and i won't be wizzair client and passenger any more for that reason. This is disrespect for your customers | 1 |
Grupo IAG | Worst company that I have ever had the misfortune of dealing with - Absolutely zero customer support!In the past month, dealing with the exact same issue I have had to phone them 11 times and spent almost 7 hours!!! on the phone with them. Every time I get through to India and it takes 15mins for someone to answer, 10mins to get through security and then they have to keep me on hold for 15mins while they wait for a 'duty manager' because they have no power! At between 40mins and an hour the line drops because of phone problems/connection on their side because all of their staff work from home and rely on their home broadband! They are then not allowed to call back and so I have to call again and the cycle repeats!There is no email address to complain to, no way of speaking to a manager and no way of progressing. I am fuming and I have no idea what to do next!If there is even a response from BA saying that they are sorry for my experience and to contact them via 'blah' to get this resolved... I have so far posted complaints on their FB, FB dm'd them, tweeted them, online webchat, done the online complaints form in addition to the several hours spent on the phone.Disgusted by them and they should be ashamed of what they have become! No wonder they have ben voted one of the worst carriers by Which! magazine. | 1 |
Ryanair | Worst company that I was travel with ever.They pretended was selling cheap tickets but charged for everything else that on the end was expensive than the other companies | 1 |
Ryanair | Worst company they do anything to make extra money bad staff, bad service, stealing peoples money they deliberately reject passengers from getting to the plane so that they charge them £100 per person for changing flights they try anything to make more money. I will never use them again. Do yourself a favour pay more money but travel with a reliable airline. | 1 |
EasyJet | Worst company to exist and they don't even care. Don't bother calling customer service they are the most useless and pointless people to exist on the planet. They are only able to tell you to send an email nothing else. They are fraudulent thieves! Taking peoples money for an extremely poor service. Get them shut down immediately!! I'm going to the ombudsman | 1 |
EasyJet | Worst company to fly with, the staff are rude, departed luton to Amsterdam on 04/03/23, worst experience of our life's when it comes to flying. Personally I will never use easy jet ever again. | 1 |
EasyJet | Worst company to fly with. Delays upon delays, longest queues and rudest staff. This is, and I repeat, the absolute WORST company to fly with. Avoid by all means possible. | 1 |
Ryanair | Worst company to fly with. Due to the cheap flights they somehow manage to stay in business only to trick their customers to purchase "add-ons" every step of the way. No refunds, no help, anyone tried the chat bot yet? Because that's just a spamvirus. I usually don't mention names but Tekla at customers services deserves every bad review coming their way. Hope you end up in bankruptcy Ryanair. No more bookings from me. | 1 |
Ryanair | Worst company to fly with. See a good price and realise afterwards you'll even have to pay for a single hand luggage. Such a scam. | 1 |
Ryanair | Worst company to fly with. They've keep us at the gate longer without any explanation and when we get into the plane pilot said they've just missed something with the control tower and we must wait another 1 and half hours. But instead if u Don't buy priority they will charge u £46 for the bag u have with u and already payday for it. Unfortunately I can't give them 0 stars.....it was last time when I was flying with them | 1 |
Ryanair | Worst company to travel with. We will never/ever travel with Ryanair again. They cancelled our flights In April. We applied for a refund which should take around 20 days. Around 2 weeks ago we had an email that they are changing our flights that They cancelled due to COVID19. Bear in mind we already applied for a refund because these flights were cancelled by Ryanair. Since April we rang Ryanair 4 times and they assured us we will get a refund. To this day no refund has been received. Now we are not even able to get through to speak to them. We had 2 trips booked with 3 different companies. 2 companies no problem gave us a refund within days. Ryanair nothin!!! Europe's worst company by a 100 miles. Ryanair, you might not care about your customers but it will take a toll on you and your company will go bust. | 1 |
Ryanair | Worst company you can ever buy fly tickets. I have been used to Ryanair even tho I have always known that its always in delay but the last 3 times I have taken it, it has had more that 4h of delayFarvel Ryanair | 1 |
EasyJet | Worst company! I will pay extra from now on only to avoid them. | 1 |
Wizz Air | Worst company! Rude service! The women there where frustrated and angry! They forced us to pay extra 120 euros for our bags! | 1 |
Wizz Air | Worst company, complete rip off! Avoid if you can! When this company sees customers they don't see human beings, they see a walking, talking wallet. They add extra costs for everything and make it so that you have to pay for extras. Like for the hand luggage, they keep making it smaller just so you have to buy a bigger one. Food on board is expensive and tastes like cardboard. When you're done paying for extras you end up with the same price as is you paid for a better company where these "extras" are included. The website is done poorly, looks like it's done like that on purpose to make customers call their call centre with a fee of over 1 euro / minute, and they keep you on the phone. The seats are so tiny only children can fit comfortably (I'm petite and can hardly fit in the seats). And they are so uncomfortable my back is always stuck for days afterwards. | 1 |
Ryanair | Worst company, staff on phone are rude, They changed flight time to 0630 from 10.30am I have autistic Grandson who can not cope with a early flight like that. We have to pay £45 each and there is 6 of us. Low cost airline ripping people off. Back to jet2 for me | 1 |
EasyJet | Worst company. Always delay. Just before 3 hours so they dont give you money back | 1 |
Wizz Air | Worst company. They had to cancel the flight from 19.12.2019 from Doncaster to Cluj, and they haven’t give me any refund. I have submitted several complains and they haven’t replied neither. Try to avoid! | 1 |
Ryanair | Worst company. Using your money like free loan | 1 |
Ryanair | Worst company. You must avoid it at all cost! | 1 |
Ryanair | Worst company. You will never return your money from this scammers. | 1 |
EasyJet | Worst costumer sUPPORT ever..Say no to easyjet....!..... RATING IN MINUS | 1 |
Wizz Air | Worst costumer service ever | 1 |
Ryanair | Worst costumer service ever employees don't know what they doing so incompetent for their role and rude people. They know what Bly they ne think " extra charges will apply on you when you pay at airport " and they hung up the phone people stay way form this cheap airlines? Headache and stress | 1 |
Ryanair | Worst costumer service ever experienced. Ryanairs service is so bad, that I'd rather pay two times the price of a ticket to a competing flight company. This is definitely my last trip with Ryanair.Gosh...Regards,Christian | 1 |
Ryanair | Worst costumer service ever. Don't get impressed by the prices of the flights because you are very likely to be refused boarding for some silly reason and that's it, your money gone. No flexibility whatsoever.This is their business model, make you think they are a low cost airline and then take your money for some random seat allocation s**t or whatever. | 1 |
Turkish Airlines | Worst costumer service service. The staffs and security personnel's are rude and racist towards black people. Most the staff do not know what they are doing, so they keep guessing and give you vague answers. I wouldn't recommend it to anybody. | 1 |
Ryanair | Worst costumer support service, Suzanne K, a customer support agent gave haphazard answers and did cut the conversation abruptly | 1 |
Lufthansa | Worst customer Experience. I have booked a ticket through a travel agent and there was a small spelling mistake in my last name. To correct that I had to call Lufthansa nearly 10 times and they asked to book an another ticket which is 1.5 times the booking that I had already made for the small correction in my last name. Customer service agents were extremely rude and unwilling to help. I'd never seen a airline policy where they ask me to book an another ticket to correct my last name. Never ever I will again travel with Lufthansa. Highly recommend travelers to stay away from Lufthansa | 1 |
Grupo AirFrance-KLM | Worst customer Service Ever!The system cancellation on their website didn't go through and they did deduct money from my account, the ticket got changed accidentally because the cancellation button didn't work! and I asked to reverse the action and change. they are like you do it yourself and incur the cost! I am like your system failure is not my fault to pay and incur extra cost for it! I have been calling them for an hour and no one is taking the calls! I chatted with an agent and the chat agent was not helpful and was not caring! with late replies!so basically no one to take care of your claims!Pay a little more and fly with other airlines that have proper customer service! | 1 |
Lufthansa | Worst customer and service ever. I am actually chocked and I ended up crying because of all of the stress they put me under.Not only the first call agent modified my flight ticket WITHOUT MY CONSENT in which I had to incur a cost of 5,0088 EUROS but also, when I tried to reach out to other agents to rectify this, none of them apologized and some even hung up on my face.I can't even begin to describe how horrified I am by all of this. I want to actually pursue a case for fraud and mistreatment of how they handled my case. If they do not handle my case seriously and apologize for all of this, I am thinking of reporting this. I never want to hear of Lufthansa ever again. This is horrendous. | 1 |
Ryanair | Worst customer care I've experienced in my life. Please chose any other airline and you'll do yourself a huge favor, even if its a little more expensive. In the end you will pay as much anyway bc they make up stuff along the way and make you pay for that.I was at the airport to check in 2 hours before my flight. I was first in queue but they had me wait because the staff was joking around with each other. I get to the check in desk and they make me pay 55£ because "I was late". Whn I contact the customer service they wont answer my questions or help me bc they dont give a damn.Sincerely f you Ryan Air | 1 |
EasyJet | Worst customer care ever, without even explaining why its not possible to book flights and just closing the chat | 1 |
Ryanair | Worst customer care of any company I've dealt with. | 1 |
Lufthansa | Worst customer consideration of all the airlines I have ever provided service to. | 1 |
Grupo AirFrance-KLM | Worst customer experience EVER!!!!I had flights booked with KLM to fly home for Christmas. I paid for the flights and received an email confirming my reservations.However now when I look at the KLM website it says that all flight segments have been cancelled.Whilst this is very unfortunate, and possibly not uncommon at this time, I have not received any notification from KLM to tell me this!To check what I was seeing was correct, I rang the KLM customer service number and was told by an incredibly rude "customer service" representative that I don't have a flight any more and to speak to my bank to find out when the money would be refunded.No sympathy! No empathy! No apology for the inconvenience! Nothing!When I asked if KLM notify customers of flight changes or cancellations so they can make alternative arrangements I was told, "it's not my job to do that, speak to your bank to get your refund"... Then they disconnected the call!!!Unbelievable!!! What a disgrace! I neve even mentioned the refund on the call, all I wanted was to get a flight home for Christmas!Without a doubt the worst customer experience I have ever had! And looking at their Trustpilot score and reviews, it seems this is pretty standard service for KLM!Appalling! Won't be booking with them again!!! | 1 |
Vueling | Worst customer experience I've ever had. I hate this company and its stealing ways with every bone in my body. | 1 |
Eurowings | Worst customer experience and service ever. No answers on the phone for hours. The customer service personnel are rude and refuse to help even if it’s there own fault. The systems always end up being down and then you have to call but they refuse to rebook or refund. | 1 |
Turkish Airlines | Worst customer experience and unprofessional, rude staff on board too - including in business. Flight cancelled and everything was handled incredibly badly, and although I ended up being over 24 hrs delayed they are refusing to pay any compensation and do not care about customers at all. Have spoken to over ten people and only one was trying to help and was polite and professional. He didn't manage to actually help, but he tried. On board was also really bad, including the food being awful in spite of the ridiculous parading of a man in a chef's hat. Avoid at all costs | 1 |
Lufthansa | Worst customer experience ever! Lost my luggage one year ago and no feedback or refund, they keep asking me for the recipts of the goods that were in the luggage 😠How is it possible that they can still fly / operate with all these reviews?!?Never again! | 1 |
Ryanair | Worst customer experience ever. I have never come across such poor customer service before. Original booking cancelled by Ryanair so I applied for a refund. Hours spent on line and on phone to eventually get through and promised a full refund. It never materialised. Many more hours wrestling with web site to eventually get a partial refund. All enquiries and complaints regarding the refund policy and original promise left unanswered. I eventually decided to give up for my own sanity and take the hit but I'll never use this company again. The reviews and subsequent word-of-mouth information say it all, I have never come across such a poorly thought of company. | 1 |
EasyJet | Worst customer experience everEasyJet just has the worst customer service of all airlines.It's such a pain whenever you need anything that I have nightmares every time I have to book a flight with them. | 1 |
Grupo AirFrance-KLM | Worst customer experience i have ever had. Repeating mails regarding a claim i made. Back and forth, neverending. Wanted to punch a wall a couple of times communicating with them. | 1 |
EasyJet | Worst customer experience i have ever had.I will never ever travel with them again.No replies to emails and no understanding of the stressful situation that is COVID 19! | 2 |
Vueling | Worst customer experience in my 56 years. We expected to be flying to Spain this October having booked flights for the first time with Vueling back in March 2021. My mistake in not reading these reviews beforehand!!! Having already changed our transport and accommodation plans to accommodate 3 changes of flight times by Vueling I wanted to change this latest flight alteration from early morning to late evening to avoid losing another day of our holiday. Vueling online system didnt recognise my details and didnt send me a password reset. So I phoned the contact centre and after a 30 minute wait told they couldnt even see my flight details so couldnt help and no I couldnt speak to a manager. They would raise a ticket and someone would contact me. Joke! Four calls later and 4 hours later absolutely nothing. One agent did offer to rebook my seats for me but I'd have to pay an extra £1100!! No I couldnt speak to a superviser and no they wouldnt give me the supervisers name and no they couldnt tell me when someone would contact me and no no-one had raised a ticket but they assured me they would this time. No there was nothing more they could do for me I would have to email their Complaints team and wait. God only knows how we let organisations like this operate here and it shows how far BA have fallen in being in business with these inept jokers. Avoid at all costs. | 1 |
Ryanair | Worst customer experience of my life, avoid at all costs | 1 |
Lufthansa | Worst customer service EVER! I have expected much more from German company but instead I have completely lost my confidence in them... Contact them regarding cancelled flight, no reponse then lame excuse. I will open second case in 5 months because of the repeated cancellation of flight. I don't have a words which should share my "experience" with them.Now I cannot even connect to their site to leave a feedback. | 1 |
Ryanair | Worst customer service EVER! We had to miss our flight due to airline protests in Italy and they still would not refund us OR give us our money back. Will never use them again!!!! | 1 |
Lufthansa | Worst customer service I ever saw.I bought a ticket with Lufthansa and when completing payment, the site crashed. I called their customer service right away and received the booking code and a statement that within 48h everything would be visible on the website. After the period, I entered the website and could not see my reservation. I am now 1,5h on the phone with customer service and all I get is "no payment was made, you need to book a new flight on the website" The problem is that flights now are 500eur more expensive. When confronted with that and may ask for a discount voucher so I could pay the same rate, their reply is "your payment didn't go through as you set a time limit for the payment, thus we have nothing to do with it". I am puzzled about how I could twinkle their payment system to set a time limit on it, why I would have done that, and why this option would be available. Any other decent airline would have offered me the possibility to set things right and communicate about the problem. I don't fly Lufthansa very often but this is a large reason to not do so. | 1 |
EasyJet | Worst customer service I have ever dealt with. They are completely useless. | 1 |
SAS | Worst customer service I have ever encountered. Website has so many bugs. They tell you to contact Live Chat. After an hour trying to book a flight the answers the chatbot gives you are not an answer to the question and it WILL NOT let you connect with a human. Gave up and booked with Ryanair instead even though flight timings were less good for my family. | 1 |
Lufthansa | Worst customer service I have ever experienced! Lied to on 5 separate occasions, had to change flights and was down graded. Asked for a supervisor or manager call several times with no response.DO NOT USE THIS AIRLINE!!! | 1 |
Pegasus Airlines | Worst customer service I have ever experienced. I missed my flight when transiting in Sabiha airport on my way to Dammam. Due to this, first thing I did was go and ask about my bag through all their offices at the airport and no one was of any help until one guy who told me my bag was sent to Dammam. I asked over 5 times if he’s sure and he said he was. I arrive in Dammam a day later and my bag was nowhere to be found. I filed a complaint and my bag was found but the status was “awaiting arrival at airport†for over a week. No one contacted me during this time, after I contacted them they said my bag was found but I need to arrange the delivery myself, I asked for a number and I was told they don’t know. If the airline itself that lost my bag doesn’t know how to get it back who should? After much talking they tell me I need to pay 280 USD to get my bag back when my flight was 160 EUR in total. This is an absolute joke and I don’t recommend anyone to fly Pegasus. Until now I haven’t received my bag. | 1 |
Grupo AirFrance-KLM | Worst customer service I have ever experienced. Rude over the limit. I had an issue with one of my booking, that resulted cancelled because of a refund request (that I never asked) and the only think the agent on thebphone was able to tell me was to buy a new ticket or go with the train. At this point I really hope I get the refund, even if I never asked for it. | 1 |
Iberia | Worst customer service I have ever experienced. Several issues. Cancelled flight with no prior notice. Overbooked flight with no prior notice as well. Preferential treatment given to Spanish Speakers. No customer service lin other than to make reservations. Constant lies and misdirection when speaking with employees in person (Natalia Martin at Madrid Barajas), online and over the phone (Valentina employee ID 2394) when seeking resolution of issues. I will never fly again no matter what the circumstances. | 1 |
Lufthansa | Worst customer service I have ever experienced. Takes ages to reach the call center. Sometimes they answer the call but do not start a conversation and leave you hanging on the call.What's even worse, people that work at the call center have very poor English and have nothing to offer to the customer when a problem arises.They also do not inform their clients about the changes in their booking. I had a horrible situation when I booked tickets and received a confirmation that they were booked and only a day before the flight I found out that my card was not accepted and the booking was not processed. I received no email about this! The only solution that was offered, were to book the tickets again. Can you imagine how expensive last minute tickets are?!I used to have good opinion about Lufthansa. But after this experience, I doubt that I will ever fly with them! They make travel very unpleasant. I have never had such problems with any other airlines. | 1 |
Ryanair | Worst customer service I have ever experienced. The staff on the phone are extremely rude and talk over you the whole time. Not one single person is willing to help in the slightest, even when you are willing to pay extra money to stay longer! Will never use Ryanair again as the whole experience has been an absolute disgrace. Joke of a company. Appalling. | 1 |
Grupo IAG | Worst customer service I have ever received. Terrible airline. No response to complaint. Can't get through on what's app chat. When you call nobody knows what they are talking about. Avoid at all costs. | 1 |
Ryanair | Worst customer service I have every experienced. Impossible to contact them via any of the means they claim to offer. Awaiting refunds since May. Have filled out the 'cash refund' form on mulitple occasions but nothing back. I truly believe that this 'form' is totally fraudulent and doesn't even get sent to the company. it is a total disgrace and I will NEVER fly with them again despite being a loyal customer for decades. Something needs to be done. A regulator needs to get involved in this as it's a total scam. | 1 |
Turkish Airlines | Worst customer service I have experienced so far. The ground staff in Istanbul is rude, unattentive and slow. The hotline employees follow that lead, rude, passive, unhelpful.We will not be flying to Japan with them ever again. Cathay Pacific was 100 times better in every aspect.Hotline employee just ended the call/transfered it without saying a word, strong accent and hard to understand a single word in the few phrases prior. New employee is unhelpful, and just points out the ridiculousness of the airlines policies. Paid 80€ for a seat, but can't swap it for a cheaper „normal one" (that everyone else gets for free). I'd have to pay another reservation fee.New plane seats are ridiculously uncomfortable, older ones were better.The language barrier with most employees is bewildering. Bad English, bad communication skills, no smiles, just rudeness and trying to get rid of customers. | 1 |
Turkish Airlines | Worst customer service I have experienced. I arrived at the Turkish Airlines check in counter in Istanbul 2.5 hours prior to my scheduled departure and was told the flight was overbooked so I would be placed on standby, but should get on the flight. I didn't and from there the nightmare began. I was sent to 4-5 different counters and told different instructions at each one. No one at Turkish Airlines seemed interested in getting me on another flight. I understand overbooking flights is a common practice by most airlines, but there appeared to be no standard process in place to deal with passengers who have been bumped. The staff were extremely rude, unhelpful and offered no apology for my 7 hour delay. There was promise of compensation, but I haven't seen any compensation yet. Turkish Airlines customer service out of the airport seems just confused and unhelpful as in the airport. Terrible experience. | 1 |
Lufthansa | Worst customer service I've ever experienced in my life. They were extremely rude and hung up when frustrated with any questions they were incapable of answering. DONT book Lufthansa!!!! | 1 |
Ryanair | Worst customer service I've ever experienced in the world. They simply don't care and are so arrogant. The app doesn't work so you have to print tickets and lines are huge, by the time you get to the front then they tell you to go to another line, then can't get your boarding pass because they are boarding and flight doesn't leave for another 40 minutes. Now you are supposed to get there 3 hours prior to departure because if their ineptitude. I wish I could check zero stars!.NOT WORTH THE NOT SO CHEAP tickets that's for sure. | 1 |
EasyJet | Worst customer service I've ever experienced. Only got back superficial answers that did nothing to resolve or even point me in a direction of what to do. Received three-word answers like 'That is Dohop', and I'd then have to re-explain my issue repeatedly to get them to point me in the direction of how to sove the issue. They seemed intent on being as unhelpful as possible, did not offer to check on any of my flights for me, (I had 3 separate flights, for which I had to repeatedly search for different airports and transits just to go back and tell them it does not appear in my options).Had to type paragraphs just to get them to answer my question, while getting only one-liners back. They'd simply say "I'm afraid that's not possinble" before I propose a suggestion, and they respond with yes do that. Took me longer to solve my problem WITH customer support than without. | 1 |
Ryanair | Worst customer service I've ever experienced.I booked a ticket through Ryanair and realised a bit too late that the departure time was wrong. According to the confirmation I've received I just be able to change the time but neither Ryanair nor national express wants to do it and both claims that is something the other company has to do.And this is even the first time I've had a bad experience with them. | 1 |
Vueling | Worst customer service I've ever had to deal with. Impossible to speak to a human operator to ask for support, you just are given useless responses by an automated system with no options to talk to anyone.I forgot my password and the password recovery system on the app or website just doesn't work, after hours on the phone trying going around in circles on their automated system I managed to speak to someone about it, just to tell me a manager would call me to help... Never happened.After waiting for 4h on a plane, the flight was cancelled. They refused to compensate for the cancellation or the wasted time claiming that it was due to circumstances beyond their control despite the lack of any proof or indication or details given about specific circumstances (weather was fine on both origin and destination - only a few hundred miles journey - no issues at the airport, no strikes... Nothing). Absolutely revolting behaviour, not taking responsibility for their issues and the impact it has on passenger's lives. Avoid this airline like the plague!! | 1 |
Grupo IAG | Worst customer service I've ever known. I dare anyone to get in touch with them via any channel available. WhatsApp is just a chatbot that doesn't actually answer anything. No one picks up the phone so don't bother with that route. Twitter just asked me to DM, so I did four times and didn't get a reply. Will be trying to switch flights to Virgin at the earliest opportunity | 1 |
Lufthansa | Worst customer service I've ever received at Frankfurt airport after my flight with Lufthansa got cancelled minutes before boarding.Staff behind the desk were very rude and couldn't answer any of my questions including: why my flight got cancelled in the first place.Never flying with Lufthansa again after receiving snarky comments and attitude from two older blonde women working there. | 1 |
Vueling | Worst customer service I've experienced. I paid 40€ for a bag, when I came to the plane, they charged me additional 60€ to bring it on the plane. They trick customers with their luggage policy. Very rude. Orly, Paris department is very slow. | 1 |
Ryanair | Worst customer service and company to deal with I have ever experienced in my entire life! | 1 |
Turkish Airlines | Worst customer service and experience ever. All 4 of my flights delayed. They did nothing!I asked for a supervisor and no one guided me to one. Turkish have the worst attitude and customer service.Stay away from this airlines. | 1 |
EasyJet | Worst customer service and flight service i have ever experienced. would not recommend to anyone hereafter | 1 |
Wizz Air | Worst customer service and systems are designed to prevent you from claiming your money back when they cancel and change flights. Their customer service number is a premium number designed to get you to spend even more money when trying to resolve your issue. Avoid. Avoid. Avoid. | 1 |
Grupo AirFrance-KLM | Worst customer service and website that exists in the world. | 1 |
Iberia | Worst customer service and worst online platform. Took us forever to buy seats online, multiple calls to customer service and nobody would help but kept telling us to use a different computer or to go to the airport. When we finally got seats we got a confirmation the day before our flight that the airplane changed and that they just assigned us seats randomly now. They separated my family and put the children ages 11 and 8 with strangers. At the airport they wouldn’t refund me my money even though we never got the seats we paid for. It’s been an ongoing fight for our money back for seats we never got. | 1 |
Lufthansa | Worst customer service ever ! I booked an international trip for my mother through United, for a flight operated by Lufthansa. Huge mistake ! They profiled my mother to not be able to do her check in online, but at the airport. And so she could not choose her seat prior to her arrival to the airport and of course she got a middle seat instead of the aisle seat that she wanted. I even tried to upgrade her seat and I was told that this will not be possible either. Bad and rude customer service. I will not use Lufthansa in the future. There are other options to choose from. | 1 |
Pegasus Airlines | Worst customer service ever !!!! They don't care about anything, webpage doesn't work, counter staff they don't know anything, they are just trained to say sorry it's nothing that I can do!!! This is a dodgy airline, just go away from this people | 1 |
Ryanair | Worst customer service ever (and not the first time... but that is another story).You have 24h to change your flight free of charge, fine, no complaint here.I started the process to change the flight just a bit before the deadline but the website was giving an error.The phone line was closed and so I started the online chat that had 250 people in queue.By the time I went though the operator (that took by the way another 20 minutes for his checks and that say repeatedly "sorry for the delay") I was outside the 24h windows and they, with that reason, denied the change free of charge. I explained that I actually started the change within the 24h and that we went out just because of their system and their queue, but still like a broken record, he insisted on the policy. Dumber than a stone, just repeating the script over and over.The cherry on the cake was that he proposed me to change the flight for a fee just a bit shorter than £200 while just rebooking a brand new flight I would pay £40. But that it is just another proof of how sensible they are.Basically: you can return this item to the shop the day after, but the shop the day after is closed! And then... well, you are out of time! | 1 |
Lufthansa | Worst customer service ever , worst airlines , absolute rubbish avoid at any costs , Andy from customer services uk just said I am a liar over the phone !! | 1 |
EasyJet | Worst customer service ever - issues with flight change.Directed to Chatbox which is useless, raised a complaint, have to wait 10 days for a pointless response that has been copied/pasted from some generic complaint response. Automatically closed my complaint, it was titled Dead End Response, ha! No phone number to call or 'human' to talk to! Am dreading our flights with Easyjet but am stuck for this summer, will definetly not be using them again! | 1 |
Grupo AirFrance-KLM | Worst customer service ever ... Too bad I cannot attach any screenshots to this review. Had to wait over 2 days to get a response. Finally after getting a response it seems like they didn't even read what my problem was. Got a totally irrelevant reply ... Twice ... After this they didn't even try to help out, but asked for a review to rate their customer service. | 1 |
Grupo AirFrance-KLM | Worst customer service ever ... only virtual botsnot picking up the phone ect.Thomas | 1 |
EasyJet | Worst customer service ever at Gatwick. No boarding call. Just showing go to gate. Got to gate. Gate closed. Denied boarding after being smirked at. Sorry couldn't find the funny side personally. Gave up trying to book another flight as they couldn't care less or wanted to listen. You get what you pay for ! | 1 |
Ryanair | Worst customer service ever does not care about their passengers or the luggage they bring. 11 people stranded in airport due to missed flight with one bag of luggage still on the airplane . No compensation, no refund, no nothing, 0 help given . Ending up having to spend 15 hours on the train to get to Berlin . While still being unsure about the bag . Do yourself a favour and don't book here you may aswell throw your money in a trashcan . You'll get the same value for your money . | 1 |
EasyJet | Worst customer service ever experienced. | 1 |
Grupo AirFrance-KLM | Worst customer service ever experienced. Tried to change flight and lady representative who answered phone after 1 hour 3 minutes wait was lovely but simply out of her depth - to amend a flight! Supervisor would not help her and then after 2 hours 9 minutes was cut off - summed it up really. This was a business class flight so if economy god help you. | 1 |
Ryanair | Worst customer service ever so unhelpful it's unreal they rescheduled my flight to a day before and then wouldn't cancel it already paid my holiday and because they rescheduled flight I decided to cancel holiday because the tour operator were wanting extra £250 to change dates so wanted Ryanair to cancel flights so i could get a full refund but they wouldn't cancel customer service just said no horrible company | 1 |
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