Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Worst customer service😡They cancelled my holiday flights and despite trying to get a refund, I had to book new flights at double the cost of the original flights. We are home 3 weeks and I still have had no refund. No-one seems to care, they have your money and no chance of giving you it back 😡Pay a little extra and fly with a decent airline. Seats are so uncomfortable, overpriced food and drinks. Hostess uniforms are a disgrace.Never again 😡J.Nelson | 1 |
Ryanair | Worst customer servise. Never again deal with them. | 1 |
Grupo AirFrance-KLM | Worst customer support ever, if you have any problems, which could even be on their side, you're completely lost and abandoned.This is not a serious company.Had a problem with a flight, due to an error on the checking and the attendant at BER airport gave only false information and could not help, getting even aggressive.Would not recommend this airline to anyone! | 1 |
Lufthansa | Worst customer support of any airline I ever flown with. Now they only offer support via chat with agents in India. They will not accept chat requests or just send a message that they are currently busy until the chat times-out.The flights are also regularly delayed and now they also charge for basic seat selection.They will ignore compensation claims.Really sad how incompetent they have become. Will avoid them at all cost in the future. | 1 |
Ryanair | Worst customer support provider. My 1st flight was delayed, which caused me to miss my second flight, and spending an extra night in a different city. I have also payed to chose my seats, but the company changes them randomly last minute, making me sit apart from my partner. Lastly my last flight to my home city was also cancelled and all the choices they gave me were earlier than the 1st flight to return home, forcing me again to spend another night in a different city. Whenever I tried to contact customer support they kept telling me to apply for a refund by giving me a website. Except the website is broken and doesn't let me apply for any refund of both issues occurred. | 1 |
EasyJet | Worst customer support team in the world by a country mile. I have submitted 10+ claims now. The customer support team checked all of these after submitting and told me the forms were correct and accurate. 2 days later, the claim was rejected with a do not reply email. Have to speak to customer support again, for another hour before somebody joins the chat and tells me to do the exact same thing. The claim was rejected again days later. I have spent %= hours on the EasyJet chat, with absolutely nothing to show for it except 10+ rejected claims forms. Every agent says something different to each other, shambolic customer support. | 1 |
Wizz Air | Worst customer support, management and organising ever | 1 |
Norwegian | Worst customet service in the world. Everytime we go with Norwegian, the flights are always delayed 3-6 hours. And the way the compensate is by giving free food or offer changing flight and that's it.Today our flight was expected to departure 1150. We got a message midnight telling us that it was delayed and new estimated time was 1405. For that reason we thought we can just wait 2 hours. But that is not the case with Norwegian. The thing was even though the flight was delayed, the check-in was the same as the prior time (1150). We complained and said why would they delay flight but not check-in doesn't seem logical, and they just responded by saying nothing could be done, that's just how it is.We live 2 hours away from the airport, it seems they think people live at the airport when doing such changes.Luckily we were able to get there 10 min before check-in closed.I'll happily pay 1000 dollars more for better service than Norwegian. This is the last time we use Norwegian. I suggest everyone does the same. Don't let cheap tickets get you into such mess. | 1 |
Norwegian | Worst custommer experience.We had a descent amount of cash points back from Corona, when they canceled our flight. We then wanted to use these points for our flight we booked yesterday. Something was wrong with the website, so we couldnt use them. We proceeded buying the ticket, and wrote to the company imiedietly, asking for help in good faith "of course they will help us" we thought. They told us today that it was our problem and they can't help us. We then called them and they told us that we can cancel the booking and try again, but because we were 20 min over the 24 hours window, we actually can't and they wont help. Then we started a chat, and the supporter was EXTREMELY rude. He told us, if we had a serious question to ask and we just dumb enough to order without using the cash point. I have never experienced anything like this. Even the complaint supporter didn't want to help us. The cash point are btw. Expeiring the 31th december.People just stay away from this company. The trustpilot score speaks for itself. | 1 |
Ryanair | Worst day of my life due to Ryanair. We a family of 6 was denied boarding because we dint checkin on time which was an absolute lie. We checkedin online and reached airport 2 hours before the flight time. We kept waiting for any kind of information about desk number and gate number. Finally we went to checkin our bags because flight time was approaching but to our shock our boarding pass did not work. We kept running back and forth from baggage checkin to service desk. Then a very rude and hostile agent told us that we cannot board because our flight is leaving. I am still in disbelieve standing at the airport and trying to work things out as i had a fully booked iteniery for the next seven days. Shock and disbelief!!! | 1 |
Turkish Airlines | Worst decision to travel with Turkish Airlines. They make you board at Istanbul airport in a flight that is already delayed by 3 hours. You get on the flight to realise that the flight will be further delayed by 90 minutes and you are just left sitting there waiting for take off. This happened in both journeys, onward and return. The cabin crew is still polite but experience from delays, quality of food, etc hampers the experience. Infotainment system is also outdated on all sectors. | 2 |
EasyJet | Worst decisions ever to book with this airline!I don't know how their flights are as I never actually made it on it.My flight was 2hs delayed then cancelled 10 minutes before we meant to take off with no explanation.They told us to book for the next flight for free, which would have been great if they actually had flights available - my flight was on Sunday and there were no available flights till Tuesday. While we were trying to call our holiday provider that Tuesday became Wednesday, which then meant we were losing out of nearly 3 days of our holiday, which we already paid for.I was losing out on money as I wasn't at work, nearly £300, my partner was wasting his paid holidays on not being on holiday and we obviously paid to get to the airport on time. So I submitted a compensation request on EasyJet's website and a little longer than 24hs they told us we were not eligible.I am sorry?! You've ruined our holiday, made us lose out on money as we could have been at work and gave us a massive headache with all the cancellations and refund request we had to make and you, EasyJet, just went and said 'ain't my problem'?!Even the phone calls I've made to get through to customer service is a joke! I and my partner are keep being hung up on, not actually getting through to talk to anyone to try to help at least. The chat took nearly 40 minutes to get back to me and even there it tried to time out 2x while I was waiting on answers. The lady said she was sorry that we missed out on our holiday -though was not actually helpful cause this case is shut and closed on their end- but it was clear the airline was not sorry what so ever.For reference, the piece of paper saying 'EasyJet - If your flight is delayed or cancelled', which mentions policies about delays or cancellation says, that we should be eligible to get £350 compensation in case of a flight cancellation if the cancellation was within 14 days and if it was to Europe and over 1500km - which it was. Apparently, if the air traffic control cancels the flight EasyJet has a loophole not to pay a single penny - lady on the chat told me the reason for the cancellation not EasyJet at the airport, so had to learn about this 2 days after cancellation and at this point you could say anything in order not to pay. Because of course, how would the customers know? You can get away with not paying anyone anything. But then, the 3hs+ delays actually get the £350 (we have friends who did get this) and still get to their destination - obviously delayed (not as if that's fun) but get there regardless- but the flight that was cancelled, ruined someone's holiday was/is completely fine in your opinion? Great. You sound great. | 1 |
Ryanair | Worst ever . We weren't priority so paid 91 eur extra for bags. Coming back we pre paid for our cases and got charged another 91 euro because the tickets weren't priority . Never again will I use Ryanair. | 1 |
Eurowings | Worst ever airline is Eurowings. First time and will be the last time. Flew April 2024, return Windhoek to Frankfurt.Supposed to be an economy airline, but cost me double the economy return ticket price, Windhoek to Sydney Australia September 2024, combination carriers Airlink and Cathay Pacific.Eurowings onboard staff sour and unfriendly Check-in staff for Eurowings at Frankfurt. The German man in particular at Frankfurt check-in was rude, unapproachable and unfriendly. Zero cabin service with onboard staff showing no interest in passengers during, no complementary alcoholic beverages. Small meal served was the worst I've ever had. Airplane old and outdated. Rough landings that plane shook and rattled so much I thought we will crash or the pilot not good? Seats very narrow and pushed so close together to get more people into the plane, the legroom in economy class is seriously limited. I've flown economy class several times on Emirates, Qatar, Cathay Pacific and domestic Airlink/Fly Namibia, and Eurowings is seriously lagging behind these airlines for economy class travel.Eurowings is not value for money. I'll never use them again. | 1 |
Ryanair | Worst ever airline with everything worst u could ever ask for. I have travelled all over the world with many different airlines but raynair is the worst of all and hot the lowest bottom in every department or field u look at. | 1 |
Vueling | Worst ever airline!! Deliberately and knowingly didn't put anyone's luggage on the flight (including our children's car seats). Flew us home - very LATE! When we arrived back to Luton, Vuelings representatives, Menzies, were utterly useless (particularly "Dale" who needs some serious training in customer service). No representatives from the actual airline to speak to. No car seats, couldn't hire any from any rental company, couldn't borrow any. NO HELP FROM ANYONE - at this point our actual bags being missing was the least of my worries - they left me with 2 toddlers I couldn't get home!After several hours explaining this, I had to pay £95 for a black cab home with 2 screaming children which took an hour an a half - all airline employees said we would get this back.Vuelings response;"...having verified that our company has complied at all times with our Conditions of Carriage and the current European air travel regulation, we are sorry to inform you that we cannot attend your petition"Utter nonsense. DO NOT FLY WITH THEM.I will make it my mission to tell all my friends and anyone I meet not to fly with them.CRIMINALS. | 1 |
Norwegian | Worst ever airline!!! Avoid at all cost!! Save your money from this airline!!Paid £300 for a ticket to go back to London. First they bumped up the price by £90, while my friend paid £210! They did not let me, chose any other ticket but the most expensive one which I feel as if they were trying to empty my pocket. Money making scheme! Secondly , the ticket was priority (I would of thought so, for that price) but no one called for priority ticket to go in first, waited half and hour in line and then when I got to the gate, they took my hand luggage to put it in the aircraft. Now the woman lied to me and said there is no space, but when I went in, there was plenty of space and even people after me went in with bigger bags! I don't get why I paid so much and yet still made me felt like an outcast. After I got my bag , which I left my iPad and earphones in, my souvenirs was all broken. Tried to make a claim, and honestly they were having none of it. They blamed me and told me , that it was my responsibility and I should seen the terms and conditions ONLINE!! Now who the F! would have the audacity to go online and read the small prints!!! Absolutely ridiculous!!Worst ever service you can get from airline. That's why they are a budget airline. Avoid at all cost. Made a complaint, but there is no remorse, so I would suggest not to go there. There as bad as the service you get in the airport , trust me, il save you the hassle.AVOID THIS AIRLINE AT ALL COST!! Spend a little bit more and go for a little bit of class then a crappy airline like this !! | 1 |
Grupo IAG | Worst ever customer service. I have had 6kg of my luggage stolen out of my bag under their care. Despite filling out all the demanded forms, which was not easy, they closed the case without telling me. For months I got automated emails telling me they are looking into my case and asked for my patience. And then nothing more … until I checked myself. Would not choose them again! | 1 |
Lufthansa | Worst ever experience with an airline. Cannot do anything with the app and the customer service is impossible to contact. I will avoid this airline in future. | 1 |
Ryanair | Worst ever experience, never flying with Ryanair again.What a joke, didn't let a group of ppl on board, because the screen was displaying wrong.A lot of us were at the gate, but they didn't let us in, because we were not in the exact queue spot. When they closed the gates, they didn't want to let us or the other passengers in.Customer service says it's not their fault that the screen was displaying wrong and saying that once we were in correct line, it was 1 minute past closing gate time, hence it was our fault.What a joke ! | 1 |
EasyJet | Worst ever seen airline till now. No corporation with the Coustomer .It seems like they are there to create problems for the passengers flying with them . Zero facilities they are just there to loot the Coustomer in one or the other way. | 1 |
Grupo IAG | Worst ever zero customer service. Avoid | 1 |
Air Europa | Worst ever, please avoid it. Your trip, vacation, business meetings will be ruined. 12h trip had turned into 72h trip, how's that? No one can help you, no straight answer, no strait solution about refund. You can't cancel, you can't fly. So many people near their desk, that next time someone should invite a DJ, and turned into a party. Anyway, pay 100$ extra with better airlines and have it. | 1 |
Turkish Airlines | Worst ever. I have an open ticket for cancelled flights. Calling the customer service was nighmare. The calls were dropped multiple times, ran into rebooking errors with agents on the line, spent 2+ hours on the phone and still not able to re-book a ticket. Wrote to customer service multiple times and got generic answers after waiting for days. DO NOT FLY TURKISH AIRLINES. | 1 |
Ryanair | Worst ever.. coroption | 1 |
Iberia Express | Worst everBought the 22.th of january 3 tickets from Copenhagen to Madrid. I newer got a confirmation or bookingnumber, but i have paid through my MasterCard and they have received the Money. Now I try to get in contact and get my booking reference but no one wants to help in phone or mail.The communication departments which is the only mail I can find on homepage - gave me a phone number that says they are not iberia Express but iberia airlane. Which according to them is different.So if you want to get tickets for the Money you pay - dont be a customer at iberia Express. The worst ever and now 330 euros poorer and none tickets. | 1 |
Ryanair | Worst experience , due to their fault I couldn't manage online check in and airport was closed before the flight departure and they started check in process before one hour departure flight and so I could not get any help from the airport or check in officers to make online check in . Even they were too rude to me I explained everything but at the end they charged me extra for check in.i have not get any email or msg that have mentioned that I need to do online check in . The employees of Ryanair are very rude and uncoprated.Ryanair is not cheap it's very expensive and also doesn't care about customers they want to just sell the products even just papers like boarding pass which are free of cost by other flights.i won't travel with Ryanair ever again and also I would never recommend anyone to fly with Ryanair flights. | 1 |
Norwegian | Worst experience EVER in a long-haul flight - with the 787 Dreamliner - NORWEGIAN on 25TH FEB 2018 - London to Singapore .I've been travelling so many times with long-hours flight, but this experience was the worst i ever had. It was my first time i flew with Norwegian, and definitely the LAST ONE.The seats were so uncomfortable, almost the same as the Ryanair seats, just with some extra leg room. Having to seat and try to sleep in those chairs is absolute 100% DAMAGE for your body. I was all in pain just few hours after sitting in them . HORIBLE !RIDICULOUS DELAY AT ARRIVING !! Their delay made me loose my connection. I talked to staff, and they said, i quote: ''Is none of our business it got delayed, and the COMPANY is NOT RESPONSIBLE if you LOOSE YOUR NEXT FLIGHT, and is up to you to buy a new ticket if you lost the flight during our delay.'' !!Aaarh ! The most rubbish company i've ever dealt with in my 100+++ flights !!!!NO FOOD or WATER provided whatsoever! How can this is even possible!? How can you not be provided with some basic food and water in an 14 hour flight !? Is INADMISSIBLE ! For a glass of water you are being charged for a full bottle. For water !!!! How disgusting is that ?!!RUDE, ARROGANT, IGNORANT, MISERABLE and seemingly UNQUALIFIED staff !!They all looked so mardy, None of them smiling it just looked ridiculous. Every time they were serving someone on my left-side, i was risking being face-elbowed. They just don't look around what they're doing, were careless probably ignorant. They didn't seemed to give a sh** whether they might hurt someone while serving someone else.Toilets were DESPICABLE !!! Awful smell, no toilet paper provided, barely if any soap was around. The staff all they done throughout the flight was serving food and drinks (and that only to those few who paid for; so they had plenty of time (14 hours ++) to clean the damn toilets. You could find them ALL THE TIME sitting in the back of the plane chatting all the time and sipping some coffee.They should all be fired .Overall. the WORST Choice one can have by choosing to fly with this AIRLINE ! Avoid like Plague if possible .I'm going to choose only one star rating to describe how awful the experience was a whole. I really hope this is helpful for future customers and t obe wise and avoid it.Don't be FOOLED by the lower price. It's simply not worth it ! | 1 |
Ryanair | Worst experience I ever encountered.We were just embarking and a heavily rain started. They didn't bother to speed up the queue in any way. We were sitting in the rain for more than 5 minutes. Not only we all got wet, my 2 years old daughter was heavily shaking.Not sure if Ryanair has a procedure for embarking people but this one was dissapointing.Nobody helped with luggage, there was no space above our seats.Overall a disastrous experience | 1 |
Ryanair | Worst experience I ever had with an airline. Ryanair's cheap flights do not exist, the booking/listed prices do not include anything, after you need to pay extra for luggage, and seating. On the outgoing flight we payed (4 persons) over 50€, and on the return flight we had to pay almost 90€ for 3 small cabin bags, totalling 140€ just for the luggage.On both flights the separated us (family with kids), just to make us pay for seating, which cost us almost 45€, so we could be seated near our two kids... and I believe Ryanair did that on purpose, so they could press more money out of usAll expenses included we could have taken Scandinavia most expensive airline, with food and coffee included, for a lower price than what it cost us to book a flight to London with Ryanair.WE NEVER FELT SO CHEATED BY ANYONE, AND WILL NEVER BOOK A FLIGHT WITH RYANAIR AGAIN. | 1 |
Grupo AirFrance-KLM | Worst experience I have ever had taking a flight. Flying from Tokyo to the UK via Paris. The staff were so rude and aggressive, shouted at in French when trying to board the plane, aggressively pointing instead of telling me 'over here'. Asked if we want 'chicken or fish' for our inflight meal, told them we're vegetarian then asked more aggressively 'CHICKEN OR FISH' replied that we can't eat it and then were told we should have told them in advance, despite the fact that on our KLM flight there, they provided vegetarian food without having to ask in advance. Speaking full sentences in French despite us being English, didn't even ask if we spoke French first. Were polite to french speaking passengers only it seems.. wouldn't fly with them again. | 1 |
EasyJet | Worst experience I have ever had with an airline.There is no communication to the passengers throughout all delays and cancellations and procurement of overnight hotel. There is definitely som kind of management problem.What happened was that me and two friends of mine were planning to leave for mallorca at 19:45 pm, we recieve a notification from the app that it is delayed until 21:10 pm. Which gets moved to 00:20 am, then to 22 pm then to 23 pm. Confusing as f*.We do recieve vouchers for the 2 hour delay, but everything after that was unacceptable and unbelievable.We finally recieve a gate number at 22:50, but after being at the gate for an hour, we recieve information that the flight is canceled and moved to the day after. No more specific information was given. The airline then fails at finding hotel rooms for 70 people, fails at giving proper information, and the flight is moved to 15:40, almost 24 hours after the original flight should have been. People were up sitting on the floor of the airport without food or water until 3 pm waiting for more information and help. Yes nobody died, but such a waste of time and money due to lack of info, ressources and solutions.Don't really feel like flying with easyjet again. Cannot recommend after this experience. | 1 |
Ryanair | Worst experience I have ever had with any customer service. Refused to listen to me or help make any changes to my flight. Hung up on me! | 1 |
Ryanair | Worst experience I have ever had with customer service 😑 I am in shock as to how you can disregard customers this way.. after sitting at the airport with whole family (incl 90 year old grandma) for several hours, in the end they cancelled the flight. We have been waiting for a response for 6 weeks about our compensation. Every time I try to get an update they give me some half ass answer, but will never confirm anything by email. | 1 |
Norwegian | Worst experience I have ever had, not only with an airline, but ANY company EVER.We were traveling from the UK to visit my family in Sweden and for the first time ever we decided to bring our miniature dachhound Dobby with us. Flying from London to Stockholm we flew with SAS and had a wonderful experience, everything went so well. When in Sweden we called up Norwegians customer service to book Dobby on the flight. They advised us that this could not be done over the phone but had to be done at the check in desk at the airport. However, when we arrived at the airport were were told by the staff at the check in desk that this had to be done over the phone. After spending nearly 2 hours by the desk, pleading and crying (my partner had a full on panic attack right next to it) and trying to sort out a seat for our dog - and yes they had room for him - we finally missed our flight due to the incompentence of the airport staff. Were were advised that they now could book Dobby on a different flight (so they evidently could do it at the check in desk) but we had to pay.It is impossible for me to describe the domino effect that was installed upon us that morning at Arlanda Airport in Stockholm. We missed all of our connecting journeys, after having to spend the day and night at the airport it eventually took us 56 hours to travel back home to the UK and we were suddenly £3000 out of pocket. Money that we have been saving for years. The amount of stress that was put on us and our puppy was indescribable. My partner has developed PTSD and has to attened regular therapy sessions.When we came home we obviously filed a claim against Norwegian, even though we had lost £3000 we only filed for £1000.You will not believe the response we got- they claimed that becauae we did not check in 2 hours prior to departure it was our own fault that we missed the flight. When we explained that we were by the check in desk for over an hour trying to sort out Dobby's seat Norwegian replied and said: we are denying this claim and we won't speak or reply to you anymore. Since then we have had no response from Norwegian.I usually fly with Norwegian 4/5 times a year, after this I will never again choose Norwegian and I will actively see to it that nobody I know does either.This "company" is the most disgusting organisation I have ever come across. They will never care about anything but money. People and dogs are like insects to them, and they are happy to stomp on us until we have been squashed. | 1 |
Norwegian | Worst experience I have ever had, not only with an airline, but any company. We were traveling from the UK to visit my family in Sweden and for the first time ever we decided to bring our miniature dachshund Dobby with us. Flying from London to Stockholm we flew with SAS and had a wonderful experience, everything went so well. When in Sweden we called up Norwegians customer service to book Dobby on the flight. They advised us that this could not be done over the phone but had to be done at the check in desk at the airport. However, when we arrived at the airport were were told by the staff at the check in desk that this had to be done over the phone. After spending nearly 2 hours by the desk, pleading and crying (my partner had a full on panic attack right next to it) and trying to sort out a seat for our dog - and yes they had room for him - we finally missed our flight due to the incompetence of the airport staff. Were were advised that they now could book Dobby on a different flight (so they evidently could do it at the check in desk) but we had to pay. It is impossible for me to describe the domino effect that was installed upon us that morning at Arlanda Airport in Stockholm. We missed all of our connecting journeys, after having to spend the day and night at the airport it eventually took us 56 hours to travel back home to the UK and we were suddenly £3000 out of pocket. Money that we have been saving for years. The amount of stress that was put on us and our puppy was indescribable. When we came home we obviously filed a claim against Norwegian, even though we had lost £3000 we only filed for £1000. You will not believe the response we got- they claimed that because we did not check in 2 hours prior to departure it was our own fault that we missed the flight. When we explained that we were by the check in desk for over an hour trying to sort out Dobby's seat Norwegian replied and said: we are denying this claim and we won't speak or reply to you anymore. Since then we have had no response from Norwegian. I usually fly with Norwegian 4/5 times a year, after this I will never again choose Norwegian. | 1 |
Lufthansa | Worst experience I have had with a company. From a last minute cancelled flight with only one connecting flight to a rebooking without my consent with 2 connecting flights . All 3 planes had delays. The last one I managed to catch only cause that one had a delay as well. On site personal offered no help, they just put my name on a note and stated "maybe the Zürich airport is not that big" (where I had my last connecting flight). They offered a 15 Euro voucher in Munich airport for the first cancelled flight. That one did not work.The support is catastrophic. They close chats without replying and apparently the wait time is 3 months to even get a reply for a complaint.Never again! | 1 |
Grupo AirFrance-KLM | Worst experience I've ever encountered. Extremely poor customer service and to top it off their directors like to laugh at the people that have been hit financially during this pandemic. When I say laughing, I mean literally laughing! They leave laughing emojis on customers complaints on their fb page. Still no refund 9 weeks after they cancelled my flights! DO NOT BOOK WITH THEM. They don't even adhere to their own compliance policies let alone EU LAW! | 1 |
Ryanair | Worst experience I've ever had booking flights, and it's STILL ongoing 6 days later. Tried booking 2 flights to Alicante and back for my children and I, only for their website to not complete the booking at the payment stage. 'Payment Pending' was the message it displayed. 6 days later these 2 payments totalling over £400 are still pending in my bank account, affecting my bank balance. Customer service are pretty much non-existent, rude and unhelpful. I have given them 24 hours to refund my money in full or I'll be contacting the Financial Ombudsman Service. AVOID AVOID AVOID - you have been warned! | 1 |
Eurowings | Worst experience I've ever had with an Airline. Flight was cancelled 9 hours before departure without any reason, alternative was offered 3 hours before departure on the next day. When I tried to call them I waited 15 minutes to talk to somebody just to be told he is not in charge for those kind of problems and put me into waiting again for another 30 minutes just to get hung up on. So I paid a total of 30 euros for a call with no information at all. Still stranded in Genf without anyone to talk to or any information. Strongly recommend to use any other airline. Ffs even Pobeda (the russian Ryanair) is more reliable and customer friendly. | 1 |
Lufthansa | Worst experience I've had with a commercial airline. During the month I was traveling I had various flights with Lufthansa and each one of them had problems with delays or cancelations. The specific flight I'm reviewing now had a two hour delay and my suitcase didn't arrive at a direct flight with no connections. It has been 6 weeks now and it hasn't arrived. It's also impossible to contact the airline for information and online there is the same message since day one. Something like: "congratulations you luggage has been found and is on its way to you". I called multiple times and was always forwarded to other people until the connection broke off. To my emails I only get generic answers asking me to go to their website and fill out the same forms I already filled out and even with two visits at different airports I was unable to speak with someone who can give me any information whatsoever. At the counter they don't know anything and the office in Munich was closed on a weekday during business hours. Same thing in Mexico. Every budget airline I have used had better costumer service than Lufthansa and this is only a review of in total 5 flights this summer, of which only one had no major problems. Now I have to file for the compensation for the lost suitcase and with the experience I had until now with Lufthansa I'm sure this process will be a nightmare too. Hopefully I will never have to fly with this airline again. | 2 |
Iberia | Worst experience I've had with any airlineFlew from Madrid to Dusseldorf in February. The trip was for 4 days. My luggage went missing and was made to come back two days later to collect from the airport. Aeroplane was not clean at all, had dead flies in the window. Staff would not clean or move my seat.I had another flight with the last week from Heathrow to Madrid. The flight was delayed by 2 hours. No apologies from members of the staff. Flight was overcrowded and no room for passengers hand luggage. Most had on their laps or under their seats. Could hardly breathe.No compensation or acknowledgement of poor service.Pay extra and fly with a better airline. | 1 |
Lufthansa | Worst experience and customer service! I purchased tickets for my brother and his wife from Istanbul to Cancun, they were supposed to fly through Frankfurt in transit. We checked information before and they didn't need a visa to Germany since it is a transit flight. Lufthansa at the gate stopped them and said they were denied entry and didn't provide any reason. I have been trying to get a hold of airline to get a refund, but they said there is nothing they can do. | 1 |
Wizz Air | Worst experience and flight, I was the only 1 of 4 asian on the flight, the modern israel people were racist, when I stood up to go toilet or to stretch my legs, the modern Israel people will look down, disgusted at me, tell me to move away in a rude way and didn't want to be next to me. The air cabin crew could see these people were racist towards me but yet they didn't do anything or help me. The service was poor, not good, the staff were rude and not nice. No food, very tight compact and just bad experience | 1 |
Grupo AirFrance-KLM | Worst experience at a long distance flight ever. Every single flight was delayed and no information was provided. | 1 |
Grupo AirFrance-KLM | Worst experience by KLM all our baggage's not been loaded it's been 4 days we are still waiting for our baggage's to load from Amsterdam.Every day we need to follow up with them please don't opt for KLM it's worst experience. | 1 |
EasyJet | Worst experience ever | 1 |
Turkish Airlines | Worst experience ever ! Junk airline and airplane ! Seats aren't for adults !! Small seats and no any room for your feet! 11 hours flight and worst service in my life ! So old airplane and nothing worth itNo even air in top of your head ! I paid $1380 and I'm sure I paid $1000 extra ! Worst company ever | 1 |
Ryanair | Worst experience ever ! NEVER ever take Ryan Air Dublin to Pisa .. for Florence ! Flight arrives after 9pm - if your lucky and NO transport into Florence ! Disaster .. | 1 |
Turkish Airlines | Worst experience ever . First and last time with Turkish. My luggage has been broken and things were stolen from it .Poor service … | 1 |
EasyJet | Worst experience ever I have to cancel my reservation do to a back injury that I'm going to have surgery for. When I informed easyjet of this and ask for a credit voucher so that when I recover from my surgery and able to travel again I can use this to book a flight using the money that I paid for the flight that has to be cancelled. They offered me nothing and was extremely rude and disrespectful. They basically told me to get lost we are not going to do anything for you. This is the thank you a got for years of flying on easyjet. | 1 |
Norwegian | Worst experience ever after a lot of travelling.I paid extra for better tickets, so we could choose our seats because we had to get out of the plane as fast as possible as my grandma was having a heart surgery at the destination. We wanted to be there for her. So we chose the seats in the back near to the exit.As we got on the plane we got told that the back door won't be opened when we'll land. I asked the crew members if we could sit in the front instead and we got a yes. We chose some available seats in the front, got a yes from the crew and moved our baggage to there. Then we got told that we have to take our own seats for the take off because of the weight. It was understandable. We left our baggage there and went back to our seats. When the take off was over we could see that some other people had taken the seats that we chose. After contacting the crew we got an answer that made me cry for the rest of the flight. The lady said they got there first and that it is not her problem that we have to get out of the plane as fast as possible, but we could just choose some other available seats. Who the hell can help me with that if not you? Is it not the reason that you are working the job you are? We couldn't find any seats that were available for both of us next to each other and in the front (of course I wanted to have my husband beside of me as we are flying to see a very sick person that is so close to me and it is also what I paid for). It ended up with us taking our original seats in the back still having our baggage in the front. They did not even tried or suggested to get our baggage back to us. The lady went back and forward through the aisle looking at me crying because of the fair of not getting there in time and she completely ignored it. It is silly but she won't even offer a tissue. What about telling the passengers that took the seats we got promised to take their own seats because those seats were promised to someone else?? Norwegian should consider to learn their workers some kindness and understanding, so the passengers won't feel that they are talking to a wall without any feelings AT ALL. If I cannot trust what the crew is telling me and get help from them, why are they even there? Only for selling tea and coffee?As an adult I wouldn't never be stressing and crying for the whole trip if it only was because of the stupid seats.Will probably never fly with these airlines again. They are only thinking about earning money and not about the experience of their passengers. Maybe we were unlucky and got a very rude person to deal with, I don't know, but I have always enjoyed flying with them but this was chocking. As a service worker you should always listen to your guests needs because they are not coming out of nowhere. You should really think about it.Oh and the most funny thing is that they opened the back door when we landed, but we were the last ones to go out because we couldn't reach our baggage that was in the front because everyone had to walk out first. So thank you a lot for taking some of the last minutes (maybe an hour as we had to wait for second bus from the airplane to the airport) with my dearest and closest person.Thank you for your time.SincerelyA very disappointed passenger | 1 |
Lufthansa | Worst experience ever and I don't recommend this airline. Lost my bag from Hamburg to london Heathrow via Frankfurt. I flew in the 18th February and my bag has still not United with me. I have filled in all relevant forms both at the airport (LHR) and online. When I call . All I get is transfered around. It's not always about compensation. The bag has a lot of sentimental things inside ( i am Hindu priest. All my stuff for prayers are in this bag). And before you ask yes I asked if I can carry on. Working at the airport myself . This has got to be the worst travelling experience ever. This is the 3rd week now and still no bag or a reply. I thought you was a world airline. But I was obviously wrong. Low frills airlines are much better than your service. Guys are honestly don't recommend the is airline carrier. Your on board service might be great but the ground handling is awful. It should be the same . As soon as you touch the ground. Customer Service goes out of the window. | 1 |
Grupo IAG | Worst experience ever and completely ridiculously outcome. Constantly asked to provide a doctor's report about why I can't fly....not unwell. Over and over again. 10 hrs of effort and 26 quid back, great! Contradicting advice and no one who could understand my issues! Utterly rubbish so called customer support. Support? More like customer stress, anxiety and palpitations. Please can BA actually employee people who have ears and listen to what u are saying. I spent an hour going around in circles over 4 days, when I could actually get through, being asked about my health?! Why is that BA's business???? Are they my GP? Please explain this? Utterly annoyed, that's my feedback. I am posting this publicly as u won't! | 1 |
EasyJet | Worst experience ever at Luton Airport. Met with a very long queue for easyjet bagage and told it is always the same. Flight three hours late. No excuse given. Three hours delay coming back and pilot blaming Luton for late luggage, wait for slot and long delay for wheelchair passengers. Arrival is the usual thirld world airport experience. They want to expand but cant handle what they have got. | 1 |
EasyJet | Worst experience ever been separated from my family. 2 of us in front of the plane 2 of us in the middle | 1 |
Ryanair | Worst experience ever for checking in and getting a boarding pass. The app and the website provided misleading information and l had to spend 4 hours amending a travel document that had previously been uploaded correctly. I used their online chat, but was provided with incorrect information, then rang customer services, following an hour wait and then had to use the online chat again to eventually get the problem resolved. All this, was done the night before our return flight, because if you don't pay for a seat, they won't let you check in early, you have to wait and can only check in 24 hours before the flight time, 'shocking and manipulative'. We won't fly with them again and will use one of the better low cost airlines. | 2 |
EasyJet | Worst experience ever in an aircraft. The crew is rude, not helpful and aggressive. Probably crew from low cost countries. Never again! | 1 |
EasyJet | Worst experience ever missed flight was in the check in que for almost 2 hours trying to fill out a passenger location form which didnt work, which they provided at the end of waiting almost 2 hours at luton airport. will not use them again | 1 |
EasyJet | Worst experience ever with EASYJET. Had booked 3 seats for a flight to IBIZA. Due to work commitments one of the party could not travel so I phoned Easyjet to see if I could get a refund for the seat that I had paid £315 for. The advisor was foreign not that I have a problem speaking with foreign call centres but he did not understand what I was saying or speak clearly to me, just mumbled throughout the whole conversation. When I asked if I could cancel the seat and get a refund he said yes then mumbled something about airport taxes. I thought he has stated that Easyjet only take the airport taxes out of the refund but what transpired and became clear by the end of the phone call was that the advisor had cancelled the seat and actioned the refund and the refund was only for the airport taxes which in this case was £13. So I have lost £300 to Easyjet due to the fact that their advisors do not speak clearly and do not reiterate throughout the phone call that you will not be receiving a refund for the cost of the seat i.e £300 but only the airport taxes. I was still on the phone to the advisor when the refund came through and I stopped him immediately to report that the refund of £13 was an error. He just pushed it to their resolution team and was not interested at all! Their customer resolution team have been even more unhelpful telling me they are a non refund airline and their advisor did nothing wrong! So why are their advisors not instructed to tell their customers they are a 'non refund airline' when speaking with them on the telephone?? They are giving their customers bare minimum information over the telephone with advisors who do not speak clearly or concisely or help the customer to fully understand the implications of cancelling a seat. The advisor should have been clear and stated to me your will be losing £300 if you cancel this seat which he did not! So Please everyone out there be careful when dealing with Easyjet and their advisors ask them clearly what the refund amount will be before they go ahead and cancel any seats for you and learn from my mistake! I will never ever book with this airline again, they are just not honest or helpful to their customers and they will take your money by whatever means they can even if it means they are just barely playing by the rules. Awful awful company. | 1 |
Grupo AirFrance-KLM | Worst experience ever with KLMI was travelling to Bali indonesia, and checked online for visa rules, pcr test, vaccine and qurentine Hotel.We needed a pcr test max 2 days old from travle day, 3 booster vaccine and a 2 nights qurentine hotel. Visa was on arrival. Got all my documents and went to the Airport in Kbh Denmark.In Denmark they checked our documents and made a call to confirm that we could get visa on arrival.We made a stop in Amsterdam and to get on the plane, we had to get our documents checked again. They did and gave us a checked stamp, and sent os to Indonesia. In Indonesia we went through Alle the checks except the visa. They said go back to the visa desk and get a visa on arrival. So we did and the desk said to us that Denmark was excluded from that list yesterday. The day we were in transit.(so they changed the visa rules while we were in flight) So they took us a side and started quistion about how could we travle with out visa and bla bla. They were soo rude, u can't even believe it, and wouldn't let us make a call to the parlement. After lecture us for 45min they sent us on the same plane home, with a escort that took our ID pass. We made a stop in Singapore and they bad us for entry (so next time we have to pay a tole for entry). On top of that they used our retur tickets for the flight home. So 48hours in airport and plan and 1200 euro for no holiday.We tryed to get a refund. And made a ticket with alle the need documents to have a valid clame, and they rejected it 42 days later. With sorry its you're fault.I personally give my middel finger to KLM and the rude staff in you're support and balis airport. I will gladly pair more for a ticket elsewhere then to fly with this water head company KLM again. | 1 |
Vueling | Worst experience ever with a budget airline. Can't believe there is any airline can even beat Jetstar. Bought 25kg check in luggage which used about 20kg however at the gate was charged again with the small carry on case for $60. It felt like been robbed. They should tell us at the check in counter not at the boarding gate. First and last time with vueling. Bye forever | 1 |
Vueling | Worst experience ever with a comercial Company in my life!I will never use their services again!Their customer service's employees in Barcelona International Airport "El prat de Llobregat"don't even understand or talk english!What a shame.... | 1 |
Vueling | Worst experience ever with an Arline !Luggage lost in Barcelona since Thursday and no possible contact!No one to answer your callsNo possibility to have informationAlready three days and no luggage | 1 |
Lufthansa | Worst experience ever with an airline. Do yourself a favour, don't use them! | 1 |
Turkish Airlines | Worst experience ever with an airline. Our first flight was delayed 50 minutes, so we missed our connection and had to be rerouted. We arrived 15 hours late to our destination and our luggage arrived 3 days later. On the return flight, we missed our connection. We knew in advance that it was going to be an issue because Turkish Airlines changes the flight time’s leaving only a 30 minute window between flights. Although the change was on their itinerary, they would not change our flights without exorbitant fees until after we missed our connection. This left us stranded in the Istanbul airport for 24 hours. They paid for nothing and didn’t even apologize for the delays. Literally the worst customer service experience. They lied constantly throughout the process to get us to someone else’s desk. Never again. Don’t recommend at all. | 1 |
EasyJet | Worst experience ever with sleazyJet in fact, I have never had a good one! They have managed to hurt my back and cut my knee on botched landings, always long delays, rude/ignorant airport staff but friendly cabin crew.sleazyJet totally screwed up the flight home from Geneva to London Gatwick for many passengers on Monday the 6th of January 2025 due to them putting on 2 flights departing at the same time from different gates with only a handful of passengers being informed by text! It was total mayhem with passengers having to run from one gate to another!! It was not made any easier as sleazyJet staff at Geneva airport were incompetent as were the security staff!I never wanted to fly sleazyJet but had no option as unfortunately the Tui river cruise I was on used them on the return journey.I will NEVER again book a holiday where sleazyJet are involved.SAME GENERIC REPLY WHICH I WILL NOT BE RESPONDING TO!! | 1 |
Turkish Airlines | Worst experience ever! 12h of flight next to a sanitary evacuation. During the whole flight I had a urine bag of a stranger next to me. they changed his diaper 2 times during the flight also next to me with all the smells and views you can imagine. I understand the company wants to accept sanitary evacuation (very profitable for them) but they need to guarantee the flight experience of other customers which was not the case. My seat should never have been commercialized. The next day I send a message to the customer service of Turkish Airlines who replied me that they are sorry but no commercial gesture. never again! I take a plane 5-10 times a year. I never had such an experience and not recommend this company | 1 |
Grupo AirFrance-KLM | Worst experience ever! And I've been flying KLM for many, many years. Of the three of us flying Amsterdam to San Francisco - 4 of our flights were cancelled and rescheduled. My return flight from SFO to AMS was the worst. They cancelled my flight one day before departure, rebooked a non-stop flight for a flight SFO to Munich with Lufthansa and then KLM connecting flight. Couldn't print the connecting flight boarding pass in SFO, but at Munich couldn't get to the connecting gate without a boarding pass. Missed the connection searching for how to get the boarding pass and eventually had to exit the airport to get the boarding pass at check in, but at check in they told me they don't work for KLM and couldn't help. No one could help. Bought an 600 euro ticket one-way from Munich to Amsterdam on a later KLM flight, only to find out at the gate, they had the boarding pass! Nightmare customer service and communication. Will never fly with KLM again! | 1 |
Ryanair | Worst experience ever! Don't ever fly with this company. Our party of 5 have flown often and have never ran into so many problems. We arrived 1 hour and 50 minutes before the flight departure and were told we each needed to pay 45 Pounds since you have to check in at least 2 hours prior to the flight. The e-mail from them did not say there would be a fee if online check in wasn't done. On the way home we checked in but didn't have boarding passes printed and were charged 15 Euros per pass. What an awful experience! If you do fly with them be sure to pack super light to avoid baggage fees and check in and make sure you have boarding passes to avoid extra fees.Everyone we came into contact with at RyanAir in customer service was rude and unhelpful. I will never give them a single penny, Euro, or pound again! | 1 |
EasyJet | Worst experience ever! First, they did not give me a refund for my covid flight and now the voucher password does not work. Nobody to reach at customer service. I am mega-disappointed. | 1 |
Turkish Airlines | Worst experience ever! Getting someone to help takes almost 72 hours. I got sent back home as someone made a mistake about the mandatory requirements to fly. The customer service is absolutely rubbish. I kept getting told someone will "call me back" no one ever did. They kept sending me back and forth between different departments as of no one knew how to do their job. | 1 |
Grupo AirFrance-KLM | Worst experience ever! Had to disembark the plane and flight got cancelled and KLM kept us stuck in the airport for 4 hours while we were already re-booked on the next day morning flight. After getting out of customs, nothing was arranged by KLM. Not even a hotel. | 1 |
Turkish Airlines | Worst experience ever! I was flying with 10 of my friends and family on what I thought would be the best first girls trip to end up in disaster! I was travelling from Manchester to Istanbul, there was an error on my original ticket therefore I was not allowed to board with it... I then went to the customer service desk who could not advise if I could purchase a new ticket or buy back my original seat however I was advised the aircraft was already 10% overbooked and apparently it's common practice for airlines to do this. I was then made to wait for nearly 2 hours until check in was closed and the last passenger was on the flight for them to advise me I could now purchase a new 1st class ticket at the cost of £1500. I asked if there was anything available in economy and I was told no it is a full flight.I had to make a decision there and then as check in was closing in 2 minutes. In a moment of madness and panic I purchased the ticket at this ridiculous price.Before I got onto the aircraft I was called to the gate to be advised that my luggage had been damaged from check in to aircraft and they had put a plastic bag around it. They also advised me it was the my cabin case but in-fact it was my larger case!I got on the aircraft in disbelief and absolute shock to what had just happened to my luggage and worried I had gotten myself in £1500 debt for a 4 day trip and the thought of explaining this mess to my husband I just broke down and cried!I couldn't enjoy my 1st class experience AT ALL as I was so anxious and upset.When we landed and I met my party to be told that there were in fact 2 spare seats in economy (pics were taken) so this was frustrating to say the least.I then got to the carousel to get my luggage and my small case was actually intact however i quickly realised it was my large suitcase that had been damaged with all my expensive and fragile items which made me even more anxious. To my surprise It was dumped to the side with my belongings hanging out and to find out later some of my items were also missing!There was nobody at the desk to speak to in Istanbul and no staff around at 2am in the morning who could help me to move my damaged case. I was honestly at a lost and if It wasn't for my friends I honestly don't know how I would have moved the case.To conclude, Turkish airlines have denied my claim for damaged baggage as I never put in a claim within 7 days! I actually put in the claim about the 9th day because I was away for nearly 5 days and didn't want to think about it however had I had known I could only claim in 7 days then I would have done so.Turkish Airlines have LIED and said that there were no shows at the airport therefore that was the reason for the empty seats in economy.When in actual fact I was the LAST passenger to check in therefore this would have been highlighted on their system when they were apparently looking for tickets in economy for me?!?!However Customer service told me all the economy seats were full therefore that would have meant that all the economy passengers would have had to check in surely?Therefore they sold me an over inflated ticket at a ridiculous price.Shame on you @turkishairlines for robbing and causing so much distress to your passengers at any opportunity you get and I would advise you to use all the extra money you scam of people to pay for your staff to get some training in customer service! | 1 |
Vueling | Worst experience ever! Sorry, but I cannot put it in any other way and I highly warn everybody to book a flight with this airline!Me and my girlfriend booked a flight from Hamburg to Barcelona. For the check-in the night before, they made me choose a seat that cost 35€ after already having booked the flight. Since I didn't want to accept that I tried to check in the next day at the airport and talk to somebody at the counter. I didn't have to pay for the seat anymore, but all the sudden they made me pay 90€ for my suitcase (!) The guy at the check in counter told me also I would be on the waiting list since the plane was overbooked by 19 people, even though I already payed my ticket. He told me I should have checked in a day earlier and suggested me to better go home. Since my girlfriend was already at the gate I tried to give it a shot anyways. When the plane was boarding, me alongside with 6 other people were "lucky" to be called into the plane - the rest of the people were sent home. As faith would have it, our luggage would of course never arrive in Barcelona (like 90% of the other luggage neither). I filed a claim to leave the bag in Germany and not send it to Barcelona, because we said it would never get there on time. A few days later the airline contacted us that the luggage (that was supposed to stay in Hamburg regarding to our claim) arrived in Barcelona now. So I told them to please send it back to Germany. It's been a week now and I haven't seen my bag, customer service is hard to get and can't tell me anything about it either. My claim to get the money (90€) back for a service that was not provided was denied. I'm just praying that my bag will get here eventually and will never fly with vueling again. This review might not change Vueling acting the way they do, but I hope I can warn YOU enough from booking a flight with this airline! | 1 |
Vueling | Worst experience ever! They overbook each flight, fool you into getting a compensation for it and you never find a person to talk to. Scammers!!!!!!!! | 1 |
Vueling | Worst experience ever! We took a flight on 1st April from Amsterdam to Luton and the flight was delayed two hours without any announcement! The gates opened on schedule but we had to wait 2 hours past the initial departure time. On the 3rd April we returned back to Amsterdam and again there was a delay of 3 hours! The worst airline ever! No information was given about the delay, no serious apologies, people were left clueless on the airport just waiting for the flight to arrive. I feel worse for people who had to go to other cities and the only option to reach home was by taxi. The expenses that come along with that are even more than the ticket price. Such a terrible experience, and I will never fly with Vueling again. | 1 |
Ryanair | Worst experience ever!!! The staff in Spain mallorca is very racist and disrespectful. I wish for that mother fuc*ers to have diarrhoea all theyr life !!! I wish them to feel always as small and frustrated as they made me and my family feel !!! I wish them lots of kids with many many disappointments like they made my kid feel . I have not enough bad words to explain how shi*ty that people were and how bad I regret I ever flight with them! | 1 |
Grupo AirFrance-KLM | Worst experience ever!!After they cancelled my flights I have desperately to fight with thousand other customers for my legal right to get cash refund. KLM offers voucher only for customers whose flights had been cancelled before May 14th 2020. KLM violates EU recommendation 261/2004. I am entitled to cash refund.Customer service totally fails. No help at all. All I get are automatically replies copy/paste!!More than 60 min. in line on the phone. Then disconnected!This airline is a lying, deceitful company.AVOID!! KLM!!! | 1 |
Ryanair | Worst experience ever!Arrived on Sunday morning before 6 o'clock at T3 Manchester to an omnishambles. Several flights all trying to be checked by TWO staff on face to face and TWO bag drop staff....for about 15-20 flights. Saw several people crying because they'd missed the flights through no fault of their own, and the queue barely moved...if it did, you'd find yourself pushed back as the Ryanair staff would shout out the flight soonest leaving and get them processed. One of the check in staff I heard mutter loudly ' you'd think people would be happy to go on holiday'...People were losing their blob left right and centre. I know they're a budget airline, but my budget supermarket provides reasonable customer service. Appalling. Treating customers like cattle. | 1 |
EasyJet | Worst experience ever!Returning from Milan to Gatwick andI was made to pay for 2 small cabin bags because they had wheels, despite paying for 2 checked in bags and only using one. They insisted that the bags do not fit into the specification for cabin bags but the same bags fitted in on our inbound journey from Gatwick to Milan. The male member of staff insisted we pay for both bags £116 despite others saying it was OK to pay for 1. Even made my daughter cry. Karma will catch up with him. | 1 |
EasyJet | Worst experience ever, I have to cancel my reservation due a back injury that I'm going to have surgery for. When I informed easyJet of this and asked for a credit voucher so that when I recover from my surgery and able to travel again I can use this to book a flight using the money that I paid for the flight that has to be cancelled. They offered me nothing and customer service was extremely rude and disrespectful. They made numerous lies and insulted me and basically told me to get lost and told me that they was not going to do anything. This is the thanks that I got for years of flying on easyJet. | 1 |
EasyJet | Worst experience ever, bought easyJet plus and it does not work. They delayed my flight so lost my connection. I left home at 6 am and I'm still at the airport waiting to leave at 20h without notice when we leave. It's a worthless piece of s**t | 1 |
Ryanair | Worst experience ever, don't fly with Ryanair | 1 |
Eurowings | Worst experience ever, flight got delayed than cancelled, had to stand in line for four hours to get another flight out two days later. My friend got cancelled two days in a row, would never book again, customer service terrible, on hold for over an hour | 1 |
Lufthansa | Worst experience ever, flight was cancelled, they made us wait at the airport with kids crying screaming for over 3 hours, rude staff, no compensation, zero apology, feels like been to hell and back again STAY AWAY from Lufthansa never ever flying with them again | 1 |
Turkish Airlines | Worst experience ever, flights were delayed twice and we ended up stuck in Antalya for more than 24 hours. Accommodation provided was worst and staff was borderline rude, behaving like they are doing us a favour. | 1 |
Ryanair | Worst experience ever, impolite crew.No information given about the flight .There were few people that did not know where to get the plane after the routine checks.I was the one who needed to help a lady with a kid and luggage because they were too busy in charging people.I am so disappointed about this company that next time i'd rather pay 50 euros more and fly with a serious company.DO NOT MAKE MY MISTAKE !!DO NOT FLY WITH THEM !NEVER !! | 1 |
EasyJet | Worst experience ever, so many wrong information and was very unprofessional. Have to book a new flight because of them. | 1 |
Wizz Air | Worst experience ever, they are taking charges for airport check-in. On the way to immigration they stopped for size of the bag. I requested so much but still rushing throughout with 2 small kids n bags, again I have to pay for baggage. But at a destination my baggage was missing now it's 40hrs of the complained a report, I didn't receive any information from the airlines yet nor they are answering my queries. It's so frustrating like am not able to track my own baggage even after Paying extra amount which was as same as of ticket amount. | 1 |
Lufthansa | Worst experience ever. After knowing that I'd miss my first flight from Munich to Frankfurt, I tried to call them to let them know I could not make it. It was impossible to reach them. Coming from Nuremberg, I still go to Frankfurt by ICE for my 2nd flight, Frankfurt - Rennes. What a nice surprise: impossible for me to board the flight. They just cancelled my ticket without notifying me. Of course, they would not hear anything or try to find a solution. "We're sorry" was all they could say. The return flight from Rennes to Frankfurt on June 18th? Also cancelled. The worst is yet to come: the client service is incredibly bad. No one can give me a precise answer or find a solution. No rebooking or refund is being made. They told me the "no-show" is automatically cancelling the other flights, but why not put it clearly somewhere? Why not send an email? I just lost around 420 euros. But don't worry: even though they don't want to bother find any solution, they still take the money and make you wait for hours because they are understaffed. | 1 |
Turkish Airlines | Worst experience ever. At first they delayed their flight for no reason, due to which my connecting flight got missed. Then they had to provide me accommodation for 19 hours transit, upon arrival at Istanbul Airport I got to know that E-Visa website was down. Hence they only have contract with hotels outside the Airport (because they are cheap). So, upon requesting several times they did not provide me with any accommodation/food/internet. I had to buy it on my own. Now, I have been trying for a month and they have refused to make a complete refund. I am never going to travel through this worst airline. | 1 |
EasyJet | Worst experience ever. Avoid!I do not understand why the authority is not banning this company for such a irresponsible behaviour. Oversale the ticket, cancellation, no stuff at airport. If ask anyone no one take responsibilityI can't believe how this things happen in the UK.I would give - star if there was an option.Very disappointed | 1 |
Turkish Airlines | Worst experience ever. Booked a flight that was more expensive with Turkish airlines as I thought their experience would be better.Ended up delayed with 3 kids at stansted airport for over 4 hours with a stupid £7 voucher. Was told delay was due to picking up passengers from Istanbul.Now they won't compensate for the delays saying it was a technical fault- LIARs. and so I Have to take this further to get anything back from them- never again. Better to fly with budget airlines | 1 |
Eurowings | Worst experience ever. Cancelled our flight, then tried to send us with stop over next day, call centre told us they can't cancel the booking despite it being business class, trying to do it online is near impossible and when you request a refund you get an email that your booking is confirmed. Associated car hire was a similar disaster. Told us rebooking would avoid refund and having to pay twice. Well untrue. Avoid at all cost. If there was zero star, that's what they would get. | 1 |
Ryanair | Worst experience ever. Could not check in online and yet charged 110 eur in airport. Had to stand in line 2 times for getting a boarding pass almost missed the flight. | 1 |
Air Europa | Worst experience ever. Flight delayed for almost two hours, almost lost my connection in Madrid to Lisbon, and they lost my luggage, no explanation, they do not know where my bag is! They just ruined my family vacations. They do not care about client services. Flight are cheaper with Air Europa but it’s not worth it. | 3 |
Wizz Air | Worst experience ever. Flight was canceled after boarding was announced. No help from Wizz Air at airport, we had to find a different flight for a next day ourselves and pay airfare 4 times more than we paid for Wizz Air. There is no customer service, phone lines don’t work from outside EU, online chat references to website which doesn’t work properly. I was not able to file a claim for compensation or for my refund. | 1 |
EasyJet | Worst experience ever. Flight was canceled and the next flight in which we were transferred were also 1 hour late. No excuse given. They seems short staff.They are mismanaged and all there flights are always late.On cancelation and late departures, no facilities are provided.Sadly a disastrous experience. | 1 |
Turkish Airlines | Worst experience ever. Flight was canceled for mechanical reasons which was ok. The frustration was how the cancellation was handled by the airline and their agents. Poor communication, obnoxious agents, limited English. Just a colossal fumble. Never again. Now I'm struggling to get a refund for expenses incurred from their flight cancelation. Next stop is the BBB to file a complaint. This airline has issues. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.