Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | Worst customer service ever! Impossible to speak to a person, they only have this silly voice answering to you without give you the chance to speak with an agent! Horrible! Imposible to solve out problems before the flight. Please! Avoid it if you can!! Even Ryanair got better customer service! | 1 |
EasyJet | Worst customer service ever! It was impossible to check-in online and after waiting several minutes on the phone the lady from the customer service told us to check-in directly at the airport. Once arrived at the airport (Milan Malpensa Terminal 2) the easy jet employees treated us very badly telling us that we arrived too late, while instead they misread our flight time. We arrived at 3.30pm for the 6.55pm flight which has been delayed to 8pm.Really worst customer service ever!! I really hope I don't have to interact with their employees anymore | 1 |
Pegasus Airlines | Worst customer service ever! Pay that 50$ more and book elsewhere!!!! | 1 |
Grupo AirFrance-KLM | Worst customer service ever! The 20th of Dec 2020, my daughter (13) was denied boarding with her brother (16) on the KLM flight from Nice to Oslo due to no UM assistance. According to KLM you need UM assistance until age of 14 and her brother is too young to assist her. How is it possible to know this fact when other companies like SAS and Norwegian only oblige you to have UM assistance until age of 12!This is particularly strange when you order tickets with KLM and you are considered 'adult' from the age of 12. Guess it's more important for KLM to lower the age when it comes to ticket revenues!The best part is when I tried to contact KLM by social media and by phone. Forget it, no one replied, until I got a messenger reply 4-5 days later. Why do you have customer service in different social media when you obviously don't even care to reply quickly?I had to spend multiple hours at the OSL airport in order to rebook the flight for my daughter and even pay a rebooking fee that KLM refuse to refund! This is by far one of the worst airlines I've ever experienced. Stay away, at least I know I will! | 1 |
Lufthansa | Worst customer service ever! When they din't know how to solve my case they hanged up. | 1 |
Iberia | Worst customer service ever! You have no chance to reach them out. If you have any concern or problem... you're f***ed up! Don't book anything with them. | 1 |
Grupo IAG | Worst customer service ever!!! I've submitted my delay repay request in October 2023 for my cancelled flight to Japan and it's now been 4 WHOLE MONTHS and was told by customer service to "Just wait" when I was previously told that max time was would be 3 months. This is utterly unacceptable!! I would never fly with them agan and encourage everyone to do the same! | 1 |
Ryanair | Worst customer service ever!!! Ryanair made a mistake on our change of flight booking and have refused to deal with the issue. It's my wedding weekend and they refuse to change the flights. As soon as our change of flight arrived we realised they had made a mistake and called within minutes to rectify the problem and they've said there is nothing they can do. A call will need to be reviewed in 10 days to check who's mistake it was. Nobody will help. Completely appalled. Constantly told different things by different people. Have been hung up on by multiple staff members. DO NOT USE THIS AIRLINE | 1 |
Grupo AirFrance-KLM | Worst customer service ever!!! They can't even speak or understand English. Lots of mistakes and confusion when I rang to rectify an online booking mistake. I don't want the wrong ticket yet they won't refund my money | 1 |
Vueling | Worst customer service ever!!!!!!They changed my flight for another day and couldn't take that flight. Therefore I asked for a refund.The refund was on pending until the date of the flight which was fair enough. However one day after, I received an email saying I would be reimbursed by flight credits but alternatively I could request a Cash Refund. This would only accepted within 7 working days, which I did so.However it's been over a month now, it is impossible to reach for a customer agent from their Customer Service. You would end up on an automated message or you would have to go into another customer department (i.e. Loyalty Programme) to get to talk to someone.Their agents are just so RUDE, as soon as they hear that you request a refund that has been on pending, they would talk to you like you are nothing! They said my refund was not even on their admin system whilst I had a screenshot proving that my refund was accepted. They would try to cut the conversation as fast as possible.This company is a big scam, they keep your money on purpose. What a shame, I used to really like them. Not worth the money at all. | 1 |
Turkish Airlines | Worst customer service ever!!!!I re-scheduled my flight and paid the fare difference, they cancelled my flight and didn't tell me and I missed my flight and they refused to re book another one!Avoid at all cost!!!! | 1 |
Turkish Airlines | Worst customer service ever!My flight was delayed from U.K., which made me miss my connection flight in Istanbul. They made me pay a transit £60 visa even though the Turkish airline was at fault. Not to mention the other expenses I accumulated having to stay at the airport overnight. After so much arguing I just gave in and paid; they also assured me that I would be compensated back my money when I call customer service helpline. BIG FAT LIE!When I called the customer service line they told me that I had to create feedback form via the TK airline website. They refused to give me my money and kept offering me terrible deals. I finally agreed to their crappy offer and guess what, that was also a lie! They said I had to create a miles and smiles account to get the bonus miles they offered. I created the bloody account, just for them to turn wrong and say I have to create yet another feedback form for them to upload my miles. Now I have gotten a bloody email saying, I need to create another feedback form to give my account number, so they can upload the miles. I sent them the account number, just for them to say my case has been answered to and resolved. WHICH IS HAD NOT. THEY HAVE STILL NOT UPLOADED ANY MILES. Guess what? Now I have to create another feedback form to complain and say that my case has not been answered…and start the whole process again. All the customer service do is drive you round in circle. TK airlines do not compensate! They drive you crazy until you give up. But I refused to give up! Will never be using them again, and don't advise anyone else to. Terrible customer service and they are so rude! | 1 |
Ryanair | Worst customer service ever!Rude staff, not customer friendly at all.Looking for any excuses to charge you more money. | 1 |
Ryanair | Worst customer service ever, cant believe they can get away with this sort of service in the UK. Due to some emergency I had to cancel my flight tickets and contacted them well in advance but was told there's no possibility I could get a refund although I agreed to pay a cancellation charge. The response over the phone was extremely rude, Also asked them if I could change that ticket to my friend's name because I could not go and the response was "NO YOU CAN'T SIR" in a loud and rude voice tone. I was astonished by the customer service, worst experience of my life without a doubt. I do not recommend Ryanair to anyone. | 1 |
Vueling | Worst customer service ever, in the email they sent about the cancellation they say there is an option to ask for a refund, but now they are refusing to refund me! I will never buy Vueling tickets again | 1 |
Grupo IAG | Worst customer service ever, my food was disgusting and had to pay for drinks on transatlantic flight. Cabin crew were rude to me. Worst airlines ever | 2 |
Lufthansa | Worst customer service ever. After more than 3 hours and 4 different agents were not yet able to solve a problem with a cancelled flight, will never book a flight with them | 1 |
Ryanair | Worst customer service ever. Answers are vague, the timeframes are ridiculous and compensations are never resolved. I had had a claim open for 3 months and STILL no answer. Flight is now in 4 weeks and told if I attend this flight, I would not be eligible for the compensation I am entitled to! The last time I will EVER being going with Ryanair. AVOID. By the time you have messed about with paying for normal hand luggage it is the same price as other airlines. Shocking. | 1 |
Ryanair | Worst customer service ever. Arrived at 5am the next day instead of 9pm at our destination. Not even free water offered to the client and very few communication. No reimbursement of the additional costs. | 1 |
Turkish Airlines | Worst customer service ever. Back and forth emails to and from THY with the same generic message. Customer service transferred to another agent to another agent then the phone hangs up on you. This is all for 2 names on a ticket misspelled. This is to write a public review that both fliers are over 67 years old, one passenger with heart issues, both with hypertension and anxiety will have to go through hell on the waiting line, security check, then finally boarding the flight with issues regarding their names. | 1 |
Ryanair | Worst customer service ever. Every time I fly with them they somehow rob me of money… | 1 |
Ryanair | Worst customer service ever. Flights cancelled due to cornavirus. Went onto their app to request a refund but it wasn't working and I was redirected to livechat. Spent over 3 hours on livechat and finally requested a refund. 3 months later still no refund but I received an email offeing me a voucher instead. To my discussed when I got to the bottom of the email it said if u would prefer a cash refund please contact us. I am once again on livechat and have been for the last 2 hours.Compete joke of a company. I would happily now pay more to be on a better airline and have good customer service. | 1 |
Ryanair | Worst customer service ever. I needed to cancel my flight due to medical reasons, with official medical proof, but Ryanair makes it impossible to do so.Their process is deliberately complicated and unhelpful, forcing customers to jump through endless hoops just to get basic assistance. On top of that, they don't even respond to messages or support requests! I've tried reaching out multiple times, and they just ignore me.This airline takes your money and abandons you when you actually need help. If you ever need to cancel or make a claim, good luck—it's a nightmare. Avoid them at all costs. | 1 |
EasyJet | Worst customer service ever. I will never fly with EasyJet again. They ripped me off regarding my suitcase, claiming it wasn't the right size and charged me £48. The person I dealt with, named Menzai, was very rude and unhelpful. I can't believe this company is allowed to operate in the UK. My flight was also delayed by 2 hours. This is the worst company ever. | 1 |
Lufthansa | Worst customer service ever. It's been three days now that I have been trying to call to reschedule my flight; I have to wait 45 minutes every time and no one ever picks up the damn phone. By the way, during the wait you are treated to a wonderful lecture in German about how air conditioning works on an airplane (who cares?). Will never fly with them ever again. They should be ashamed of themselves. | 1 |
Wizz Air | Worst customer service ever. I’ve never traveled with an airline where their staff care so little for customer service. A huge queue at check in due to two fairly incompetent children being the only staff members on duty. Followed by a €45 surcharge for not checking in online after experiencing faults with the website and I witnessed one of the air stewardess being rather rude to an older lady who politely asked for some help with her hand luggage. Clearly a bad culture stemming from money hungry management and for that I will never fly with them again! To the management of Wizz Air I wish you many unsuccessful and unprofitable years to come! | 1 |
Grupo AirFrance-KLM | Worst customer service ever. My flight from Amsterdam to Mexico City got cancelled in December 2021. After that, 3 other flights were cancelled....... It was impossible to reach the customer service of KLM. We had to book a new flight on our own initiative and made lots of unforeseen costs (e.g. hotel costs) because we arrived at our destination >48 hours late. We submitted a claim over 7 months ago. Yesterday we (finally) received a response that our claim was rejected. Without any reason?! I never want to make use of this airline ever again. | 1 |
Grupo IAG | Worst customer service ever. My flight from BHX to DUB was cancelled due to system crash on Sept 10, so I also missed my connection back to America. At the airport we were told to leave (after hours of them continuing to add another one-hour delay). There were no Aer Lingus employees at the airport by then (they left when the computers crashed). No help, no hotel voucher, no re-book assist, etc. It was impossible to get through on their phone line. I paid out of pocket for another airline to get me home (someone at the airport said you could book on own and they would reimburse). 2 emails to Aer Lingus for refund and still no reply. | 1 |
Vueling | Worst customer service ever. My flight was delayed due to bad weather conditions, even though other airlines would take off (read: Vueling pays the minimum for landing/departure fees, so it has the least priority in case of air traffic restrictions). Then, in the end, our flight got cancelled because the hold would not work - clearly a technical failure. After a lot of confusion, they offered a replacement flight 3 day later (a joke!), and refused to compensate the EU legislation determined amount of 250 euros, claiming we were experiencing (only) "extreme meteorological events". They ignored my e-mail requesting the compensation for a long time, replied once and then switched to an automated reply.Try to avoid this company at all costs, they are constantly late and do not care about their customers at all! | 1 |
Vueling | Worst customer service ever. My flight was delayed due to bad weather conditions, even though other airlines would take off (read: Vueling pays the minimum for landing/departure fees, so it has the least priority in case of air traffic restrictions). Then, in the end, our flight got cancelled because the hold would not work - clearly a technical failure. After a lot of confusion, they offered a replacement flight 3 day later (a joke!), and refused to compensate the EU legislation determined amount of 250 euros, claiming we were experiencing (only) "extreme meteorological events". They ignored my message for a long time, replied once and then switched to an automated reply. Try to avoid this company at all costs, they are constantly late and do not care about their customers! | 1 |
Lufthansa | Worst customer service ever. My flight was delayed for over 6 hours which resulted in missing my next flight. I've asked for compensation. Its been 5 months of emails back and forth. They're asking for same information over and over. Very frustrating and poor customer support.They are Purposely delaying the partial refund which is leas than 15%of the flight cost.Zero stars for Lufthansa airlines. | 1 |
Grupo AirFrance-KLM | Worst customer service ever. My luggage was not sent with me. when I arrive at the airport, I am promised that the luggage will be delivered the next day. The next day I get a message that it will be delayed. I call and call, talk to five different customer service people. are promised that they will send it the same day and that they will call back. No one calls me back, no further message or information. Will not travel with KLM again, or recommend KLM to anyone again. | 1 |
Norwegian | Worst customer service ever. No understanding for the situation, acting snooty on the phone. I get that the person on the phone doesn't make the rules, but they can at least show some empathy.Apparently Norwegian has started working with scamming travel agencies and refuse to offer any help to their passengers. You want an extra bag? Tough luck. You want to change your seat? Norwegian doesn't want to help you... Even Ryan air offers a better service. | 1 |
Lufthansa | Worst customer service ever. One hour on hold and no one picked up. They get billions from German government for nothing, please get bankrupt.The website is so bad - the chatbot is useless too. Impossible to get a human from this lousy company. | 1 |
Ryanair | Worst customer service ever. Online chat that has you waiting for hours and it's dropped, a call service with huge cost. They don't deserve to name themselves an airline company. It should be closed down for good. | 1 |
Grupo AirFrance-KLM | Worst customer service ever. Please avoid. No direct way of contact. Thieves who show no intention of returning money | 1 |
Grupo IAG | Worst customer service ever. System is constantly down, call centre service in India is horrendous, having 5 different calls from them over a period of 3 weeks on a refund that was never given back to me. Case still unresolved. I will most definitely not use BA or Avios moving forward. It's worth paying that extra few hundred pounds with other airlines to avoid wasting time and energy dealing with this dwindling airline. | 1 |
Wizz Air | Worst customer service ever. The information re extra luggage is misleading and false. I added an extra suitcase, checked both ways box, the system clearly showed the charge for both ways (top and calculated in the bottom) and then I got a confirmation email that covers one way only, for 63£! The Call center refused to refund me for the charge and so far, there's no response to my complaint form. I was forced to leave the suitcase at the destination so I wouldn't be charged both ways. The flight went smoothly with no delays and the crew were polite and efficient. Yet, I would expect to receive efficient service when things go off plan and it does not seem that Wizzair are capable of that. If you decide to travel with them, do your homework first. I won't repeat the same mistake again. | 2 |
Air Europa | Worst customer service ever. The staff at embarking point particularly a lady checking the boarding pass was super rude, she did not hide her anger against many customers. She accused us multiple times of breaking the line, while she was allowing people of later groups to skip in front of us, then when my husband asked why, she threatened him to not allow us to embark, it was very unprofessional. | 2 |
Turkish Airlines | Worst customer service ever. They couldn't care less about the customer. Their call center of feedback form is a joke.They cancel the flight and didn't suggest any other options. When calling the call center they told me the only option was to flight 4 days before the scheduled date. After verification this was a wrong statement. They never acknowledge their mistake neither took accountability for it.Then it was impossible to someone to sort it out. | 1 |
Grupo AirFrance-KLM | Worst customer service ever. They lost my mums suitcase for 21 days back in June 2019. Then found it and returned just before the deadline before it is declared lost. My mum had no suitcase for the entire holiday. They have still not settled her claim for items she had to purchase. Nearly 6 months later she is still waiting. I can see why they have got such a low rating. I'm sure they are ok when there are no problems. But if you have a problem be prepared for a long battle. | 1 |
Lufthansa | Worst customer service ever. To use the word 'service' in Lufthansa's customer service is a joke. Rude employees who deliberately do their best to wear you out, give you directions which are impossible to understand or just put you on hold forever. All this in order to not give you your Covid19-refund. I've never experienced anything like this and I will never use Lufthansa again. | 1 |
Lufthansa | Worst customer service ever. Very arrogant, don't listen to you, don't try to help you. Avoid this airline ! | 1 |
EasyJet | Worst customer service ever. When I arrived to my destination I received my suitcase damaged and the exact same moment a made a claim to the airport about it. EasyJet has the worst system for these kind of issues. Although that I mentioned all the details of my claim to the airport, I had to do this again manually to the website damagedluggage.com. After many days of the timeframe that they had give me, the still haven't responded. I contacted their live chat and they told me that they will cover the 50% of the cost because I didn't have the receipt of the suitcase, something that was nowhere mentioned. Of course I insisted to get a full refund and then they answered me through their claim portal that their final offer is 75% of the cost, so I was forced to agree with it. I sent them all my account details that they needed through the claim portal and I was waiting for my refund. It has been a month and I hadn't received anything and I contacted them again via their live chat. Their response was that they don't check the claim portal all the time and that I had to send them again a message to the live chat so they can start the process. Now I have to wait for 14 days more to get my refund, as they said. This is insane, I have lost so much time talking to them through their chat and then through their claim portal and still haven't received anything. | 1 |
Wizz Air | Worst customer service ever... when i write for refund, they stop replaying for emails... I highly do not recommend this airline | 1 |
EasyJet | Worst customer service ever.Didn't listen to instructions.Never flying EasyJet again! | 1 |
EasyJet | Worst customer service ever.I am amazed at how long it takes to get through on their customer helpline (was on hold for 2 hours on Friday) and then to be met by the worst customer service agent!! I really thought easyjet had improved but clearly not.Will never book with this airline again. | 1 |
EasyJet | Worst customer service ever.Our flight kept getting delayed and after almost 5 hours of delays, it gets cancelled.You left all the passengers stranded at the airport, didn't arrange any accomodation and the only flight option available with you was 5 days later!!My husband is a hospital surgeon on call in the morning and over the weekend. He now has to arrange last minute cover which is near impossible!You also didn't try to help the passengers by providing alternative flight options through other airlines given that your service availability is poor at best.Do not use this airline as its substandard and not fit for purpose.Given how much we've spent on initial flights, hotels and looking at alternative options back home we expect a much better service, and not to have to resort to speaking a bot via chat to sort things and voice my frustration .I suspect booking a new ticket through another airline will set us back almost £1000!Thank you EasyJet | 1 |
Vueling | Worst customer service ever.Overbooking flights and refusing paying customers to board the flight.Save time, fly another company | 1 |
Ryanair | Worst customer service ever.They provide wrong information on they webpage to contact lost and found in spain. And the info on the airport webpage doesnt work either. 3 different phone numbers.Live chat give me a link to retreive lost lugage. I cant fill it because i lack a file nr, they cant provide, so i should fill a form to get it.I fill that form, but hey, guess what.. i get a link to fill the exact same form, i just filled to get that answer! Impressive incompetence! So i mail Them back. But now there have gone 3 days, so i Call Their service, which cost 0.13 pence / minut. And the answer i Got was to fill the form!Okay pretty Much stuck in a loop here... So no help from live chat, phone support or fill a form support, to get a phone number or any other Way to get in contact with some one who services lost and found...Im pretty speechless of how stupid and incomptent the support from Ryan air is. All i need is a phone number, which they all stated should exist, but doesnt.... well no one can provide one that work and no one wanna take responsibility for this.Im done with Ryan air and from the looks of trust pilot, Every one should be. | 1 |
Lufthansa | Worst customer service ever.When confronted with the fact that they are forcing customers to meet extra unnecessary visa requirements for the UAE, they refused to listen. These conditions cause unnecessary stress and cost money. Imagine showing up to to check in for a flight and being told you have to purchase another flight that leaves the UAE within 30 days, or they will not let you board! However, according to the UAE government, UK/ Irish citizens can stay for up 40 days (30 days + 10 days grace) and can renew their tourist visas inside the country or by doing a border run on an unlimited basis. Indeed, other major airlines, including the UAE's own airlines, Flydubai, Etihad and Emirates, do not have these extra requirements.When I tried to expain this to the customer complaints advisors, they were rude, condescending and exceedingly patronising. As a result of this incredibly bad experience, I will never book a flight with Lufthansa again and I suggest everyone does the same.This will be my first and last experience with Lufthansa. They obviously do not value their customers! Disgusted. | 1 |
EasyJet | Worst customer service experience I had in my life. That agent needs to start looking for a new job. | 1 |
Iberia | Worst customer service experience I have had - very aggressive poorly trained check in staff. The airline has lost its perspective on customer service and loyalty. Very long check in queue in business as only two agents for business check in for all Iberia flights from Madrid. Very unfriendly agent demanded payment for additional bag weight even though well within limits of loyalty scheme. She insisted I was a grade lower than I am - even though it was printed on the ticket and boarding pass - meaning I had to pay or repack into an additional bag (as I was only checking in a fraction of total allowance anyway - which begs the question why bother when it will only effect loyalty and increase the queue of other business class passengers). She refused to look at the ticket or website when I tried to show her and then refused to give her name when said I wanted to complain. She said I could go to customer services and miss the flight unless I obeyed her. All I can do is never travel with them again. | 1 |
Turkish Airlines | Worst customer service experience ever, unprofessional and rude | 1 |
Lufthansa | Worst customer service experience ever. Bagage lost, no one answering the phone, traveling to airport to talk to someone. Never traveling with lufthansa again. | 1 |
EasyJet | Worst customer service experience of my life. Easyjet provided me a travel voucher for a cancelled flight that doesnt work. I called them 3 times spent hours on the phone, sent them multiple emails with screenshots and didnt get any resolution. The voucher still doesnt work, no one is addressing the issue. I have asked for a new voucher, which was denied. I ended up paying for the flight, that already had gone up in price from the original price. I then asked for a voucher for the difference and they could cancel the old one and I am just being told they cant do anything and I should use that voucher. Please be assured I am never flying with easyjet again. They stole my money and refuse to give me it back as a voucher or what would be appropriate after all the time I have spent arguing and being inconvenienced, a full refund and suitable compensation. | 1 |
Iberia | Worst customer service experience of my life. I decided to upgrade my seat (legroom is shocking with this airline), so I spent $59 on a seat with extra legroom at the aisle. I received a confirmation email, invoice, and the money was taken from my card. However, when I got to the airport, I was assigned my original seat. I opened a claim about this and waited 2 months for them to say there was no issue. Then, I called customer service, and he was incredibly rude and said, "if you click the seat twice, you pay twice. That's the way it is". The worst thing is that I didn't do this, I paid for two separate seats at different prices and had all the documents to prove this. He also said there was nothing strange about a customer being assigned two seats on the plane. Eventually, he conceded that there may be some issue with the system (after I said I asked to speak to his manager and was denied), but I would need to open a new claim. He took my information so his supervisor could call me, but when I asked him to repeat it back to me, he couldn't (because he clearly had no intention of passing it on). No doubt I will have to wait another 2 months for an outcome. Awful. Seriously just avoid this airline, you can fly with much better airlines for similar prices. | 1 |
Turkish Airlines | Worst customer service experience. First their staff doesn't understand English. Called more than 10 times for one issue still not resolved. Also if complained there staff start shouting. They ask you to hangup so don't have to transfer to call satisfaction survey. They say they can't hang up. Internally very disconnected operation. Had been waiting for finance team to call me since 3 days now to call and take payment for reissue ticket. Most of the time after a 30-45 min call you will be told system is down for maintenance. | 1 |
Grupo AirFrance-KLM | Worst customer service half of them do not know how to speak English properly! One of them even hung up on me after I waited 1 hour to talk to someone! Very rude and do not care about their customers. | 1 |
Turkish Airlines | Worst customer service i ever faced.They cancelled a flight and no one have sorted or came up with an alternative | 1 |
Vueling | Worst customer service i've experienced in my 30 years of living. I arrived at the airport in Amsterdam at 8:30PM to fly to Barcelona, went to the check-in desk at 8:45 only to find NO ONE behind the desk even though the gate was still open and the flight was leaving at 21:40.After being told by the security guard that the gate is closed, I tried to get in contact with somebody from the customer service and NO SOUL was available to take my phone call.The day after, after trying multiple times, I was able to speak to a representative who straight up told me "we cannot prove at what time you arrived at the airport and we always recommend our guests to arrive at the airport two hours prior, is there anything else I can help you with?" and forwarded me to the quality assurance survey. Since when is a recommendation a requirement?DON'T EVER FLY WITH THIS AIRLINE OF YOU DON'T WANT TO LOSE YOUR MONEY. | 1 |
Ryanair | Worst customer service in 30 years of travel!Booked parking with Ryanair but Stansted Airport have no record, asked Ryanair to send me confirmation I have paid for parking so I can send to Stansted and Ryanair refuse. So £88GBP been stolen by Ryanair and they just wont send me me invoice that shows my parking on the itinerary, verbally that told me that I have paid but they are refusing to send me proof? I have now logged 12 separate complaints and spoken to 3 different customer support chat bots and people, I have spent around 3 hours trying to simply get my £88GBP refunded or sent proof of purchase. Next step... legal action? | 1 |
EasyJet | Worst customer service in Luton Airport. I have purchased extra baggage but in airport they given me wrong information and they charged me extra £48. They also told me that their customer service will refund my £48 later but they didn't. Be aware of Luton Airport customer service teams. | 1 |
Ryanair | Worst customer service in terms of refunds | 1 |
Turkish Airlines | Worst customer service in the business. If everything goes well it is an average to mediocre airline with cheap flights. If anything at all goes wrong you are in trouble. Their customer service among other things does not know about codeshares, what flight numbers are, their own miles programme, the luggage allowances for their own flights, will not read more than the first line of any feedback, will never respond to previous correspondence, cannot use any flight tracking tools or websites, you name it. So hope that you have no problems with your flight because if you have to use customer service you are in a world of pain. After losing 15 hours that include 7 phone calls, 50 feedback requests and 13 live chats I just gave up because it was that or taking them to court. | 1 |
Lufthansa | Worst customer service in the whole world. Does not reply you or give explanations on refunds or receipts. Useless. Not to mention they also double-charged my card twice. Useless airline! Hope they go bankrupt soon. | 1 |
EasyJet | Worst customer service in the world. Could care less if you bankrupt | 1 |
Grupo AirFrance-KLM | Worst customer service in the world. SCAM company that owes me thousands of euros has been over a month since my claim is filed then asks me to send docs AGAIN to customercare@infos-klm which is an email that doesn't take emails anymore. Will never use this sorry excuse for an airline. I look forward to seeing them in court. I'm done being patient and waiting. They can laugh now but I will be asking for everything in a civil suit and hope it will turn into a class action. I want to see this company burn. | 1 |
Grupo AirFrance-KLM | Worst customer service l've ever encountered. Bought a ticket 2 months ago that KLM canceled due to 'lack of payment'. The money is gone from my account to them. I've sent more than 10 emails not a single reply. Spent hours &hours on the phone and still no refund.Frustrated customer 😤 | 1 |
Lufthansa | Worst customer service of an airlineI'm a frequent flyer and I've had experience with countless airlines. Lufthansa customer service is honestly the worst I've ever dealt with. I called three times to get help with the requirements for transportation of a pet. Customer service was more than bad at answering my questions. I talked to three different employees. Some told me to refer to the website which I said I'm currently doing but there's conflicting information. Some told me information that wasn't complete. One even tried explaining to me that I can't travel with my kitten because the minimum age is 12 weeks. I said my cat is 5 months old but she kept on insisting until I actually did the math for her. This is the level of customer service Lufthansa provides. I ended up getting off-boarded by the capitan of the flight because of the cage. I had to rebook my flight through the same completely incapable customer service which allegedly couldn't find a seat for my cat on the next flight. Then I explained that the cat has to travel under the seat in front of me. Afterwards miraculously there was space on the flight for the cat. I think it's a complete disgrace that Lufthansa is called "the best airline for traveling with a pet". There is absolutely no truth in those words and I'm never booking another flight with them. | 1 |
Lufthansa | Worst customer service of any airline I've ever flown. Disgrace for a national airline, all the budget carriers are better. Will do anything they can to part you from your money, and as little as possible to provide you with any kind of service. Appalling. | 1 |
Turkish Airlines | Worst customer service of any airline, including Ryanair. The food has become tasteless mush, the planes are old and rickety, and the staff are frequently rude and/or lazy. I will never fly this airline again. | 1 |
Lufthansa | Worst customer service provider I will neva travel again with this airline they neva reply back to the email or feedback form 😡😡😡ðŸ™ðŸ™ðŸ™ | 1 |
Lufthansa | Worst customer service team ever. We've had flights booked for our honeymoon for a while, in my maiden name. Before changing my name on my passport I checked your Ts+Cs which state 'it's free to change your legal name e.g. upon marriage', so I went ahead and changed my passport. I had to phone your customer service team 15 times (to an expensive phone line) to try to change my name, no one had a clue what was going on, they kept repeating the same information over and over. Eventually I had to pay for the name. Now I have to turn up to the airport this week and hope that someone has actually done it properly so I can go on my honeymoon. | 1 |
Wizz Air | Worst customer service! My flight got cancelled yesterday for a technical fault from Paris orly to Rome Fiumicino, nobody was there to help. The tel number was not working and when i managed to speak to someone had no interest nor any information. In the end i bought a new ticket with another airline to get back home! While i understand it is a lowcost i would hope and still think that there might be some sort of help and not been left stranded. | 1 |
EasyJet | Worst customer service!!!: shit website that makes difficult to find the information, then try to get someone on the chat, I'm waiting for a real person to reply but no timings provided how long it will take. Then I'm having all the information ready expecting customer service will help straightaway, No I'm told that I have to fill in a form. Customer service shared the link, guest what? the link is incorrect, it doesn't open to the right page!!! Then I'm trying to share a screenshot. then got another link. At least access to the right page: I'm filling in the form, and I have to create a pdf of booking email. what a joke! | 1 |
Vueling | Worst customer service, Eu rules require refund for delayed flight over 4 hours. Nothing. They are breaking the law | 1 |
Ryanair | Worst customer service, even when you pay for extra services, they still want to rip you off instead of searching for solutions | 1 |
Ryanair | Worst customer service, got charged 50 euros to check my 10kg bag at the gate, despite me having already paid for a 10kg bag. Extortionate fees and they literally couldn't give a damn about their customers, most unfriendly and unhelpful gate staff I have ever met. Made a formal complaint online afterwards and they basically said they didn't care. Will definitely avoid these scum in future! | 1 |
Pegasus Airlines | Worst customer service, never been treated so unfairly. They cacelled our flights due to covid, and took our money, refused refund, refused investigate the case. Worst airline ever used, period. | 1 |
Iberia | Worst customer service, the airline lost our luggage, I had to call multiple times daily to try and find it. I was sent to a voice mail to leave a message which were never returned. When I did get a customer service agent, I would be redirected multiple times and no answers. This process took 5 days, yes 5 days without luggage. The customer service/baggage claim was no help at all. I finally got help from the airport that did not have any association with Iberia but they took the time to look, and guess what my bag was sitting in their holding area (no-one at Iberia ever called). If it was up to Iberia, I still would not have my luggage. When I arrived home I noticed that my bag was damaged, I call customer service again after 20 minutes on the phone, I got "Sorry, there's nothing we can do". I will never fly Iberia again. | 4 |
Wizz Air | Worst customer service, they do everything they can to charge you extra, bags, check in fees etc. AVOID | 1 |
Turkish Airlines | Worst customer service, very rude employees. Flight should be 13:20 It was delayed at 13:20 for 10 min, then the employees were too late to appear by the desk, literally no was there and there is nobody to ask about the flight, then when they finally arrived, and we’ve been standing by the line for more than 30 minutes, the lady did not accept to let us check in first because our seat number is 11 and as she said only seats number 18-36 can check in first. After ten minutes, the flight was delayed again for another 15 minutes. | 1 |
Grupo AirFrance-KLM | Worst customer service, worst airline, best at stealing your money!! | 1 |
EasyJet | Worst customer service. Completely unresponsive when contacting through Facebook messenger. My first flight was cancelled unexpectly and was told I'd be able to claim reimbursement for hotel expenses. I needed somewhere to stay because I had a connecting flight home and the only alternative one for the cancelled flight left a day between the two. There was no option to change the second flight home either. I've since had an automated email response saying they can't reimburse the amount for the stay because of "advance cancellation" in semi-broken English. Not to mention that the first flight was delayed by well over an hour, making me nearly missing the check-in for the hotel that I shouldn't have had to pay for in the first place.Save yourself the stress and just book with another flight company. âœˆï¸ | 1 |
SAS | Worst customer service. Could not accommodate a wheelchair and never got a refund. | 1 |
Grupo AirFrance-KLM | Worst customer service. Did not even get our baggage which we paid extra for. Also the online checkin does not work. | 1 |
Iberia | Worst customer service. I understand problems happen but i cannot understand how they can handle things so poorly. Very bad customer service and almost impossible to reach them. | 1 |
Grupo IAG | Worst customer service. Needed to amend my booking immediately after booking and website/app had a fault all of a sudden. WhatsApp, messenger and X all bots and not sticking to their word when they say "an agent will be in touch in a FEW MINUTES".Pity because I generally like the crew and flights but customer service would put me off..and right into Ryanair! | 1 |
EasyJet | Worst customer service. Never use easyjet. They just try to rip you off with unnecessary charges and never get any support from their customer service. I have used easyjet thrice and don't recall not having to pay additional charges with easyjet ever. They never change their ways. Will just avoid this rubbish airline next time. | 1 |
Lufthansa | Worst customer service. Our bag was delayed and didn't make it to us when we arrived. These things happen but we were told we would get it the next day and we didn't. Didn't have our luggage for the whole trip. Then trying to contact their customer service is impossible to get our compensation. Never will fly with them again | 1 |
EasyJet | Worst customer service. Tried to reschedule flights and due to an error on their end I couldn't - called and didn't get any help - tried to charge me DOUBLE because it was under 45 days but wouldn't have been if their site actually worked and didn't bring up the error. Flight then got cancelled and from £400 worth of payments we're getting £36.50 back!!!!! Will be taking it further and definitely agree with everyone else won't be flying with them again! | 1 |
Air Europa | Worst customer service. Will never use again. Not willing to be there for their customers. I was on time but in a long line with a lot of people, by the time we got to the ticket counter we were told our flight is closed for check in. They send us to their customer service across from the ticket counter, which had another huge line. At customer service we were told sorry, you will have to pay additional $260 to re book next flight 4 hours later, and saying we should of came 2-3 hours before the flight. I asked how come you are charging us since we paid for that ticket. They said if i came 10 min ago they would. We paid and re booked. Even their customer service said same on the phone as in person, we are late and should come earlier. | 1 |
Pegasus Airlines | Worst customer service. You cannot take even a bottle of water extra behind your tiny carryon. It seems like one of the girl's life depends on it if by any chance somebody takes an extra shopping bag. She is rude. I have traveled many times in low budgeted airlines but this one is on another level. Will never again travel in pegasus for sure! Thank you for giving a bittert feeling in the beginning of holidays to Istanbul. | 1 |
Pegasus Airlines | Worst customer service. ever. They did not let us go through the check-in because my card had a cut in the middle, telling it was not acceptable. They told me to make a new one at the airport and they would wait for me- I did, spend 60€ for the emergency service but then the company changed their mind. THey only refund me about 45€ of the 650€ total amount and had to buy a new ticket myself. Plus, I had to call their main office in Turkey to ask information about the following flight... the line was always busy but it cost me 20€. Yesterday I enquired with authorities and found out that my I.D. card was valid unless it was split in two or difficult to read!!!! Never again. | 1 |
Ryanair | Worst customer service.Worst overpriced rubbish they sell on board.Staff just don't care.The plane absolutely stank, it would have been more pleasant on the back of a 41 bus.Avoiding this cesspit company from now on. | 1 |
EasyJet | Worst customer serviceI just tried to cancel my flight due transport disruption that affected my travel plan. I tried online & via customer service but all were useless. They claim you can have a refund if you cancel within 24hours after you finish your booking but practically it's undoable on app or online. Even if you change your flight to a cheaper one they still take their charges via new payment instead of using your payment for the old flight.After all you won't find any of these details, in clear wording, any where online or in the itinerary. All what they say: this is Eazyjet policy. | 1 |
Grupo IAG | Worst customer serviceSpoke with Manci and Mala who were very unhelpful and rude I had to repeat myself 4 times still no comprehension…Parul on web chat also lack of comprehensionBudget customer service for what is apparently a premium airline | 1 |
Grupo IAG | Worst customer services, all diverted to India, and horrible customer service as well as attitude. Asked me many many times to provide personal info, I provided many times, and he was unable to catch it, and then asked me to provide even more info, he actually said "the info you provided are not satisfactory to me". ????? Horrible attitude, choice of wordings, and in the end did not helped me to book a premium econ ticket I am trying to book. | 1 |
Ryanair | Worst customer services. Not able to receive any help from chat or call support. All of the support are pointing me to the same forms to apply for complaints and get the website bugs fixed. And all of the opened tickets get closed and replied by the same useless automatic reply pointing to a link that I am already attaching a screenshot for I bug I am facing while trying to use it. | 1 |
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