Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | Worst experience ever. French Style. No idea of Customer Service. Hope this Airline will dissppear soon. | 1 |
EasyJet | Worst experience ever. Had rebooked my easyJet flight in the morning for 100 pounds to a later flight. Then had a cancelled meeting so I could be there earlier and take the original flight. I read at the formal website that there is no check in counters in Copenhagen, so go all the way to the gate just to be told that there are check in counters, and and changes have to be made there. Plane is in front of me, empty seats and no - they will not change it at the gate. My original flight was 3 hours later and was 50 minutes delayed. Flight seats could not recline and the plane was full of advertising. First and last flight ever with easyJet! | 1 |
Turkish Airlines | Worst experience ever. I bought a ticket with a connecting flight, the connection being turkish airlines. They found my ticket in the system but not my reservation (I got there with the same ticket,crossed 3 countries and it was obviously valid). As the other airline was closed (I will be writing them a review as well) they could not call to ask them. In fact, none of the approximately 10 staff members i spoke with from turkish airlines in the aftrnoon of the 1st of septembre 2019 even bothered to call the head offices of the other airline. Knowing that I was stuck in Istanbul, they did not offer any help or advice, but just kept sending me from one person to the next. I have never seen such rude and unhelpful staff, from the supervisor down to the person dealing with tickets. So they knew i had a valid ticket, knew the other airline should have made a réservation, knew that their lack of comminication with the other airline was not my problem or fault, knew that I would get stuck and provided no help whatsoever. When i asked to buy a new ticket, they said that they would have to cancel my return ticket according to international norms (desk 16 tickets sales). Surprising that they can do that, yet can not put me on a flight I am supposed to board. So not only would they not let me board, but were putting me in a situation where I could not buy another ticket. One lady even started writing on my ticket another clients information. When I asked her to stop she laughed and scribbled off what she wrote without even apologizing. To make matters worse, most people I spoke with had such weak knowledge of english that we lost a lot of time in communication. I have travelled a lot and have never seen this. I never leave negative remarks on any site but this lack of professionalism is truly shocking and the complete opposite of the hospitality I ve seen in Istanbul. It is a seriously unhelpful, unorganized, and incompetent team working in one of the most important airports in the world. It is shameful. | 1 |
EasyJet | Worst experience ever. I couldn't go to London from Amsterdam for 6 hours.I hope that you will close. | 1 |
Ryanair | Worst experience ever. I don't know why they even exist still. Bunch of scam and hidden fees. They charge me 55 euros to get a freaking boarding pass at the airport. Will never fly with them ever again. | 1 |
Turkish Airlines | Worst experience ever. I flew with Turkish airlines from Berlin through Istanbul to Bangkok where I had another flight to Hanoi. My flight from Berlin and Istanbul were all delayed for an hour, but the flight from Bangkok to Hanoi did not change the schedule. So I missed that flight with another airline (from Bangkok to Hanoi), but Turkish Airlines did not take any responsibilities or arrange another flight from Bangkok to Hanoi for me. | 1 |
Ryanair | Worst experience ever. I have never experienced such an arrogant service.We (3 people) arrived in good time for boarding and once we were about to board we were remined that we should fill out a formula before going to England. We were pushed aside and informed it would only take 5 minutes and we had to google for it ourselves. Arrogant behavior, but this is not the problem here.Quickly we find the online formula and we start to fill it out. While doing so the rest of the line gets boarded and once they were all boarded we only mised 1-2 minutes of the formula (at this time we had already showed them our pasport, vaccination and covid-test). They only needed to see the screen with the filled formula.But suddenly, when almost being seconds from done, they aggresively said that it's to late. After saying this we showed the formula receipt but they wouldn't even glance at it.While they are rejecting us we could see how the last passenges were still walking to the plane. And the plane remained "free to access" for the next 15 minutes as well.It made no sense that they wouldn't even look at our formula which they themselves said we should just quickly fill out. They were arrogant and the lack of communication made this an awful experience which we will never forget.The worst thing was that they had to use a lot of time to get our passport and tickets to cancel the ticket for all 3 of us. Just a fraction of that time could be avoided by looking at confirmed formula.We will never travel with Ryanair again. The amount of stress, concern, economical loss and concern in our families back home can not be highligted enough. All of this could be avoided if they would act normally and not arrogantly treat us the way they did. | 1 |
Pegasus Airlines | Worst experience ever. I have never written reviews for airlines before, but my experience has been so bad all the way through that now I am doing it. First of all the flight was 3 hours delayed, I had to wait in Istanbul airport (which is one of the worst I've been to in my life). That made me loose my connection in Bruxelles. So I had to buy new tickets from Bruxelles. Since my insurance company needs documentation for the delay I have been calling customer service to get this documentation. I have talked to them 7 times (!) and they have still not been able to give me this basic piece of documentation (which doesn't even cost the airline anything). I have never experienced such bad customer service in my life. The customer service reps also barely speak English. | 1 |
Vueling | Worst experience ever. I paid over $1000 for round trip fare and got treated poorly. On a 8 hour flight not one one meal snack or beverage wS served. The flight attendees are rude. I booked through iberia and apparently veiling aka level was the carier. We could not obtain our boarding passes or make seat selections on the site. Two attendees refused to assist us. Finally we were directed to go to veiling counter.. she just waved us off and pointed in a general direction. It's not clear where we're your flight gate is until last minute. We paid $40 for extra space and it was a standard economy seat. The seats so cramped. The whole ordeal was unpleasant. They are on my do not fly list with Spirit. | 1 |
Pegasus Airlines | Worst experience ever. I realize that Covid-19 has a huge negative impact on airlines and I feel for them. I had booked many tickets with several airlines and I have agreed with vouchers where possible. But where other airlines are making sure that they respond to questions Pegasus Airlines is not doing anything. I have been trying to contact them for months now but it's impossible. There is no customer service! They just put you on hold and you have to listen to the worst music ever. That alone drives you insane so you will hang up after being put on hold for ages. This is a very bad company that has no respect for its customers at all. | 1 |
Turkish Airlines | Worst experience ever. I was delayed in Istanbul buy more than 5 hours and had to buy another connection fight. I found the turkish airlines staff and the staff in istanbul Airport the most ignorant race I have met. I often wondered why Turkey wasn't in the Eu but I know now | 1 |
Lufthansa | Worst experience ever. I wish I had never booked with Lufthansa. Cancelled our flights to Nairobi months ahead and booked us on another flight that is a day ahead of when we even arrive in Frankfurt (also booked through Lufthansa, so they knew we could not have made the flight). Have spend the entire day trying to sort it out and still waiting on hold. I used to love Lufthansa and thought they were a reputable airline. Can't believe how far down they have come and how little trust I have in them | 1 |
Vueling | Worst experience ever. I'm disabled so organising a holiday takes me a year. Was promised a refund and given vouchers instead. Refusing to change it for me.WORST CUSTOMER SERVICE EVER!! That's if you can get through to them!! | 1 |
EasyJet | Worst experience ever. Immature staffs and poor management for cancelled flight customers. Next time not flying in this shit plane | 1 |
Ryanair | Worst experience ever. LPL-DUB-KIV. As soon as I got into the waiting area of LPL, the flight was delayed for approximately 6 hours, which means I would be late for my connecting flight out of DUB. I was hoping that the later flight out of LPL would get me there on time with the free rebook but the second one was delayed too and no rebooking possible because at 9pm or earlier all ticketing offices get shut. So since I would be a no-show for the connecting flight out of DUB, I wouldn't get a refund. It was supposed to be 2 return tickets (LPL-DUB-LPL, DUB-KIV-DUB) since these 2 airlines don't fly together. It's common knowledge that if you don't get on the first flight it gets cancelled both ways. Also, I paid for parking. I was supposed to be gone for 1 week and I paid £60 for parking. I was supposed to have a week holiday after 15 months of not being able to visit friends and family because of covid restrictions. Now, everything is lost and in order to not lose this holiday altogether, I still have to lose one day and pay an extra £500 for tickets and parking and fly out of LTN. I'm not buying tickets with Ryanair again and I'm not flying out of LPL again. So much wasted time and money and all for nothing. | 1 |
EasyJet | Worst experience ever. Miss-spelled a name under a booking. Their local number didn't work. After finding at UK number to contact the employee was so rude. She didn't want to help me, the whole call took 30 minutes for ONE miss-spelled LETTER! The employee was lazy, left me on hold, was rude, talked back to me, made me feel stupid during the cal and talked to me like I was an 8 year old calling. She left me on hold for over 10 minutes until I hung up. The call costed me more than the ticket itself. She even left me on hold, picked up the call until I said hello and put me on hold again. Made me feel like a freaking idiot. A joke! I've never in my life experienced such lack of disrespect. I will NEVER in my entire life use you again or recommend you!Shame on you!The employees name was Malesedi. | 1 |
Ryanair | Worst experience ever. My girlfriend has a flight in December 2020, they rescheduled both flights by two hours. We wrote them that we are gonna miss our last bus to the final destination and therefore can't quarantine for 14 days. We did even not ask a refund, just to change the flight dates to next year. They didn't even attempt to find a solution. Last time Ryanair! Karma is everywhere, you will go down and I hope all the board members will go down as well. You are exploiting people during a pandemic. | 1 |
Eurowings | Worst experience ever. Never book with eurowings. I booked my flight a while back from Stuttgart to pula for my cousins wedding. Five hours before the flight I get a text that the flight has been cancelled. I called the customer service number given, was on hold for a very long time and then hung up on. I went to the airport anyways to see what was going on and they told me they didn't have a pilot because the one that was supposed to fly the plane didn't show up. Can't they call another pilot to fly it was a 1 hour trip. Missed my cousins wedding because there was no more flights available and was told sorry please email the info email address and ask for compensation. Nothing can compensate for missing an important day like this.The customer service rep was very rude and I could tell he didnt want to look for other flights for me. I called again later and was told a different story about why the flight has been cancelled. Absolutely horrible and I can't believe a company like this is still operating. I doubt I will even get a refund still no response from the email. | 1 |
Turkish Airlines | Worst experience ever. Never flying with Turkish airline again. On Aug 29 booked for flight from Nairobi to Houston on Dec 1. I paid for seats for two passengers. On Nov 28 received email that seats had been changed no explanation. We were given separate seats different aisle. Luckily I was able to change the seats because rude customer service only directed me to the feedback form. On January 24 lost all my access for the web browser and could only view on the mobile app. On March 8th I paid for 4 seats and got confirmation. 36E, 36D, 22C, 22B. On March 16th seat 36E was missing. Called Customer service and was told to repurchase seat 36E. Still trying to get a refund for the second payment. | 1 |
Ryanair | Worst experience ever. Never using Ryan air ever again. Booked 2 flights with Ryan air and the first was delayed by almost 3 hours because they lost count of how many people they should have on the flight.. they also demanded everyone wear masks on flight at the last minute but couldn't supply any, so passengers had to hand the masks out. I therefore missed the connection flight and Ryanair did nothing to fix this, no compensation, no replacement flight... They just had me stranded in Dublin and charged me full wack for another flight and all 3 members of staff I dealt with were very rude and stand offish.. never ever ever use Ryanair they only care about stealing your money, with zero customer service, pay just a bit extra for a reputable company. It was much easier to fly from Bristol to Mexico with TUI (9 HOURs) literally across the world then it was the fly 40 mins with Ryan air. What an absolute joke. | 1 |
Ryanair | Worst experience ever. Now not only the tickets are expensive but you pay extra for a baggage and a seat. And guess.what happens when you have a transit flight. 65€ extra that you don't realize you have to pay until you do the check in. What that's not a fraud.i don't know yet.... | 1 |
Grupo AirFrance-KLM | Worst experience ever. Our flight from NYC to AMS was cancelled and we called the customer service twice and they confirmed they put us back on the same flight, even got a confirmed ticket to our emails. But on the day of departure, the check in desk said our tickets were not reserved while checking in our bags. We called customer care and they just din't care. Had to pay 2400 dollars to purchase a new ticket. Raised a claim with customer service for a refund and they need rejecting it. Calling customer service has also been useless. Feeling really helpless! Never flying KLM | 1 |
Ryanair | Worst experience ever. Our flight from Pisa was delayed by 1 hour. When we arrived in stansted airport the check in queues were so long because Ryanair chose to only have few desks open. Despite this challenge we managed to get to the gate for departure but were refused to board the plane due to missing PCR test (we had antigen/quick test). Had to pay 500 pounds to rebook tickets and had to sleep in the airport to get PCR test for a value of 500 pounds as well. The day after we got on a new plane and all passengers were allowed on the plane no matter if they had antigen or PCR test. We felt really stupid that we had to pay 1.000 pounds more because Ryanair was to stobbern the day before. We will never travel with Ryanair again and the price of the flight tickets ended to be much higher than if we had chosen the best flight company in the world. Ryanair is on purpose over-booking flights and then refusing passengers at the gate for no guilty reason. If you experience such a situation remember to get in writing why you were denied to board the plane otherwise you cant get a refund. You can also try to get the reason explained on a video recording. | 1 |
Grupo IAG | Worst experience ever. Outbound flight was cancelled and I was not notified. I was rebooked on a very uncomfortable trip. Inbound flight delayed 1 hour, also not notified. On top of it, they boarded my hand luggage, which was the only bag I had. Extra wait in Milan then. Food is horrible. | 1 |
Ryanair | Worst experience ever. Overcharged me for 2 additional check in bags by adding a tag to one of our cabin bags by mistake, not admitting their mistake and refusing to provide refund. | 1 |
Wizz Air | Worst experience ever. Rude flight attendants, flight delayed without communication, they kept us retained for an hour just looking our plain from the window. Not happy with having a delayed flight, they asked every single person to measure their bags and coats, in a way that goes beyond disrespectful. Please avoid at all costs, this airline is a shame and a total scam. | 1 |
EasyJet | Worst experience ever. Since when easyJet reduced the size of the bags that we can bring on the plane, seems that the only objective of the people that are working on the on-boarding, is to make money! Shame on you, especially the operators at Napoli airport. | 1 |
Grupo AirFrance-KLM | Worst experience ever. Stay away from this company. I flew 4 times with them. As long you do not need their customer service you might be fine. In 3 flights I needed to change a seat/reschedule a flight (they just canceled) and getting a simple information from their customer service was impossible. Thy need a complete change on their customer service policy. | 1 |
SAS | Worst experience ever. They canceled my ticket without ever notifying me, and I found out at the airport. I had to book another flight with a proper company. Never again! | 1 |
Ryanair | Worst experience ever. They made me put all my things in one bag because I am suppose to have one even though I just separated my laptop to another bag. The woman in Thessaloniki airprot working were very rude. I never had this issue with wizzair. This airline is super low cheap level. Their seats and quality is all very low quality. Wizzair is 10x better than this. | 1 |
Turkish Airlines | Worst experience ever. They made the mistake and keeping my money no help at all | 1 |
Grupo AirFrance-KLM | Worst experience ever. They made us miss our connecting flight due to 3 hours delay, and they did not transfer us to the following flight. We got stuck 3 days in transit and had to book a delta flight our self. The staff was helpless and unhelpful. They did not care at all. | 1 |
Eurowings | Worst experience ever. They made us pay extra for a hand luggage 50€ ( we had ticket incl. 2 luggage of 23kg which we didn't use). The staff was rude, and insulted us of not reading correctly the rules. You should treat your customers better otherwise they will choose another airline. Shame on you. Never again | 1 |
EasyJet | Worst experience ever. Today the airport safety checks took longer due to Easter + COVID. EasyJet wouldn't wait even just 10min and we ended up with 30 people looking at the standing aircraft that departed 20min later | 1 |
Ryanair | Worst experience ever. We had checked in 2 hours before the departure. Nevertheless, Ryanair forced us to pay for the check in at boarding. We tried to explain that we had the boarding passes, which cannot be printed unless the check in is done online. Their customer service is horrible, we tried to solve the issue in a civilized manner, and they refuse to do so, their reply is abusive and they offer no explanation whatsoever. Probably going to take this to court, as they should learn that people should be respected no matter what | 1 |
Ryanair | Worst experience ever. We paid for 10kg baggage priority pass and there is nothing priority treatment at all. While security checking, all my makeup items were considered as liquid even vaseline lip balm. And only one zip lock bag for liquid items were allowed. So the lady officer threw my makeup remover and a cleanser bottle saying they are too big.. seriously!! They were only of 75ml and only one third liquid were left in it. Never had this experience in my traveling history. I even saw she threw small kids water bottle of a lady in front of me who was traveling alone with her two small kids. The lady requested to throw the water only and give her empty bottle back but the officer denied and threw entire water bottle. The staff is not helpful at all plus they are very rude. This is my first and worst experience with Ryanair. | 1 |
Vueling | Worst experience ever. both our flights (to and from Paris) got cancelled two weeks before the trip and the alternative offered was horrible. Therefore we ended up paying 5 times more in total due to the short notice. All this after the support agent told me: "We are a low-cost company and most of our flights get cancelled"... I am not exagerating. This is what she told me over the phone. However, I just asked for a refund and thought I'm done with them. But 3 weeks later, they still have not refunded me, even though in the confirmation email it says that it takes around 7 days. I never promised myself not to fly with a certain airline but I finally did it with Vueling! You're a joke, not a business. | 1 |
Ryanair | Worst experience ever.They have the audacity to make mistakes and charge US for it. They have alot of hidden fees which u know Nothing about until its to late. They Will mostly harass you on your Way home from a vacation, because they know that u dont have any choice But to pay up, If one wants to go back home. | 1 |
EasyJet | Worst experience ever.They rip you off.Some members of staff (at least in England) are also unbelievably rude.It didn't use to be so bad, but unfortunately all bad reviews one now reads about EasyJet are true.I've now booked my next flight with British Airways and will try not to fly with Easyjet ever again. | 1 |
Ryanair | Worst experience everRude, unprofessional and moody staff.NEVER again even if it's a free flight...!Absolutely disgusting... | 1 |
EasyJet | Worst experience everUnrealistic procedurePlease review the conversationThis is crazy!! | 1 |
Vueling | Worst experience everWe ad a scheduled flight from Paris CDG to Copenhagen yesterday that were supposed to depart at 2:10PM. When we arrived at the airport there was no such flight. We called customer service and were told that we has missed the flight, because apparently it had departed 2 hours prior, and it also looks like it departed from a different airport entirely. We didn't get ANY notifications about this, and Vueling says it's not their fault because we booked the ticket though a booking agent. So apparently they had sent the email notifications to the booking agent and not us. This is just a big lie, because when we went to Paris from CPH we used Norwegian (booked through the same agent) and I got both emails and text messages regarding our flight, so they must have had my contact info. I was told that I would receive an email with information about how to request a refund, but I have never received it. And now I can't get in contact with their customer service. I will never fly with Vueling again. | 1 |
Ryanair | Worst experience every. Booked with their deal where you could move your flight. Only to find out I cant. | 1 |
EasyJet | Worst experience ever… dont book with them if you don't wanna get cancel. | 1 |
Lufthansa | Worst experience ever… from beginning to endNever expected that one of the most reputable air companies can perform so pathetically.I am a frequent traveler to Japan (from London) and used a great variety of air companies like KLM, Finnair, AirFrance, AirChina, Malaysia Airlines, British Airways, Singapore Airlines etc. and never had any issues with them. This time I tried Lufthansa and received an extremely unpleasant experience that jumps out from the level of service provided by other mentioned companies. 1. Not a single flight (London-Frankfurt-Osaka and return) departed on time causing severe delays during my journey! 2. Worst in-flight meal service I have ever seen; 3. Non-existing customer services (no response followed to my official complaint ID 31531519 regarding the disruption of my journey).More than that, in contrast to other European air companies that have frequent connections to London (i.e. KLM) it looks like Lufthansa tries to save money by cancelling partially booked flights and putting everybody on the last flight on the day. I had that experience in Frankfurt when two Frankfurt – London flights were cancelled (for no reason) and everybody was invited on the latest flight in the evening.Due to zero response from the customer services (it was the last drop) I will make sure to avoid this company at all costs in the future and will advise to do the same to everybody. | 1 |
Eurowings | Worst experience ever😬, we flew from Las Vegas to Frankfurt (direct flight 11.5 hours). The ticket was bought with United then codeshared with Lufthansa and operated by Eurowings. Could not reserve seats or upgrade to better seats with more room. The seats were uncomfortable, horrible food, bad customer service and in the middle of the ocean 🌊 the turbulence was so strong it seemed that we were going down🛩 It was a nightmare. I will never fly with this airline EUROWINGS again | 1 |
Ryanair | Worst experience flying ever. Be forewarned that online check in closes 2 hours before your flight and if you haven't checked in before then they will charge you $55.00 per person. Never use this Airline anymore ,Scamming you for additional fee in Airport | 1 |
Ryanair | Worst experience flying ever. Be forewarned that online check in closes 2 hours before your flight and if you haven't checked in before then they will charge you $55.00 per person. We tried logging into the Ryanair app multiple times but kept getting kicked out… then at the exact moment we got through all of the password and I am not a robot riggamarole we were told the time was up. Horrible. Then, had to board on the tarmac. Freezing cold, line was super long. Service people all are grumpy and won't give you the time of day. I never leave bad reviews but will never fly Ryanair again- by the time they ding you for "extras" you wind up paying the same as you would for a decent airline. | 1 |
Lufthansa | Worst experience flying in my life. Both of my flights were late meaning I had to literally sprint across the air port to my connecting flight. Also I was unableTo check in online prior and they had overbooked the flight and told me at check in that I am not guaranteed a seat which a just absurd given I had paid for the flight and arrived on time. Will avoid this airline at any cost in the future | 1 |
Lufthansa | Worst experience from an airline , zero communication until after the fact that a flight was canceled , then waiting in long lines for the next available flight only to be delayed by hours again, what this airline does is inexcusable!! Update they changed the flight times two more times , this is bizarre, they blamed the delay on weather but the weather from Zurich to Munich is perfect , translation , they wanted a full flight so they combined two flights . | 1 |
EasyJet | Worst experience i ever had, called their operator to request a date change mof flight date, was provided specific details about payment values, gone thought the payment process, after it i went to check how much i was charged, was charged almost six times of the details provided(had to pay 255,49€) out of the 45-55 variation i was provided, so i spent 30min trying to solve this incident with them, and nothing was solved. They said they listened to the call i had with the operator and was provided the right value details and i was never provided the call transcript myself to listen and see if they were reasonable. Never buying a single service from them again, not in this life! Advice: stay out of this Scamline Company! | 1 |
Ryanair | Worst experience in Barajas airport. Arrogant and rude staff, yelling at customers. Is it too difficult to hire people who know how to deliver a good customer service? It's the least you could do. | 1 |
Lufthansa | Worst experience in all my years flying on holiday. Flight delayed 4 hours and too late for connecting flight. We stood in a queue for 7 hours to be given another onward flight the next day. No one from Lufthansa to assist. Appalling. I notified them on my return and they totally dismissed my concern. Would never ever fly with them again. | 1 |
Grupo IAG | Worst experience in an airline ever. The crew is terribly rude. I have never met so many rude hostesses in my life (and I travel a lot). I was shocked when I landed. I tried to speak to several of them for this reason, and they all answered badly to me for no reason.I have an acquaintance who experienced the same problem with the crew of this airlines, which is very peculiar. I started to think there might be some internal problem with the airline for which the crew must be very stressed, because I never had this sort of problem before. | 1 |
Ryanair | Worst experience in flight ever. I would easily pay twice what they charge to have a better experience. And actually, after you completed booking and paid for all that is standard at any regular airline, the difference (extremely small) is MORE than worth it. Never again. | 1 |
Ryanair | Worst experience in my life cancelling every single flight | 1 |
Grupo IAG | Worst experience in my life.Flight was delayed by 6 hours, THIS IS WORST EXPERIENCE IN MY LIFE, I lost one day of my vacation siting in airport.Nobody tells you nothing here, what's going on))Thank you! | 1 |
Ryanair | Worst experience just had during flight Vilnius - London Stansted via Ryanair. Had to wait in a queue to check in for around an hour due to unexperienced admin taking ages to check a customer holding the line. To find out I also had to pay 55 euro check in fee as my check in link was not actually working… this company shall be bloody banned. | 1 |
Ryanair | Worst experience of all time. Their flight got delayed for 1 and half hours straight. Wasn't able to catch my next Ryanair flight. Lady at the ticket counter says it should be your responsibility. How???? Your flight got delayed an hour and half. Causing me unable to catch the next flight. | 1 |
EasyJet | Worst experience of all. When flying from Amsterdam to Berlin, there was more than 2 hours of delay but they did not give any compensation (drink vouchers), which was stated in the Terms & Conditions. On my way back, there was another delay of an hour due to which was triggered by their technical fault. The cabin crews were extremely unfriendly: I will for sure say that I will never take EasyJet again. | 1 |
Vueling | Worst experience of an airline I've ever had. We were queuing to check our bags in, and after talking to a member of staff about waiting time, was told my flight was in fact cancelled. I received no email informing me of this from Vueling directly.We booked ourselves onto the alternative flight offered to Rome (we were going to Florence) later that evening, which was further delayed. We landed in Rome just after midnight, and then we're coached to Florence, which took 5 hours. We arrived in Florence at 6am in the morning, then had to make our way to our hotel.We lost a night at our hotel, which we had paid for. In total we were just under 12 hours delayed. When I logged my compensation request it was denied by Vueling - citing "reasons outside of their control" | 1 |
Pegasus Airlines | Worst experience of my Life: i paid €200 euro for extra luggage in Tabriz for my Tabriz-Milan flight, with a stop of 3h in Istanbul… nothing strange so far, even if it was really expensive… but the best comes now: when I arrived in Istanbul i found out that my luggage wasn't sent directly to Milan but to Istanbul so I had to check-in again all my luggage and PAY €200 AGAIN FOR THEIR MISTAKE!!! NEVER AGAIN WITH PEGASUS even if it is the cheapest Company, because they are REALLY CHEAP AND POOR | 1 |
Pegasus Airlines | Worst experience of my entire life travelling around.HIGHLY NOT RECCOMMENDEDNo customer service. no assistance, website completelly buggy and not working at all. | 1 |
Vueling | Worst experience of my life flying | 1 |
Ryanair | Worst experience of my life only one toilet on our flight to faro and the plane had 2 stag parties and 1 hen party the queue was the length of the plane for the duration of the flight and the smell was horrendous, we couldn't get a drink or food because they couldn't get the trolley up the aisle absolute joke there was no alcohol on board 😡 then on our return flight they made us pay extra for the carry on bag which was exactly the same size and weight as when we went out there 44euros 😡 . The woman on the check in desk said we had to pay or leave the bag behind ( ignorant girl ) she then put a yellow sticker on my case and said hand it to a baggage handler before boarding 😂 I just removed the sticker and carried it on there was loads of people with bags bigger than mine and when we landed in Manchester and people had disembarked I called a steward over and shown him my case and he replied there was nothing wrong with the size or weight he said it's a con to get more money out of you 👠so that's the last time I travel with Ryanair it should be called lyingair 😂😂😂😂 enjoy my extra 44 euros Mr O'Leary get your kids some shoes with it 😂😆🤣. | 1 |
Grupo IAG | Worst experience of my life trying to deal with the customer service for British Airways. So many issues with getting from one destination to the other. Had an absolutely horrible time trying to get answers or reach anyone who was capable of helping navigate uncertainties. I wrote them a formal complaint requesting some type of refund and received a generic “we are sorry†email with 5000 avios attached which is equivalent to maybe $50 on a $600+ flight. Needless to say these will go to waste as I refuse to fly with an untrustworthy incompetent unorganized airline that couldn’t even address one single issue expressed to them. It was equivalent to handing me a band aid after slapping me in the face. I will say the flight itself was smooth and the onboard staff was kind and attentive. The most frustrating thing is that the customer service is trained to give you the runaround so heavily to the point of exhaustion that you just give up trying and take the loss. | 1 |
Iberia | Worst experience of my life! I was denied boarding in Tenerife going to Ibiza because they said I needed a negative pcr test when in fact, I DID NOT need it. So because of this one employee's mistake, we had to book new tickets for another €250. We flew with Iberia to Madrid (first leg of our trip). They LOST MY LUGGAGE. And the plane was dirty with cracker crumbs under the seats and no soap in the bathrooms. Then, we paid for PCR (another €110), paid for hotel €94, LOST MONEY on the airbnb and car rental we had set up in Ibiza because we were a day late (€€350 LOST). And I can't ever reach the Iberia custom service number to file a complaint! | 1 |
Norwegian | Worst experience of my life! Worst customer service ever and it seemed that the pilot was just learning how to balance an airplane for the first time and it would not surprise me if this was actually his first time flying. And again, WORST CUSTOMER SERVICE. I would talk to them and they would not even answer, they made my boyfriend remove the laptop from his backpack and put it up without any protection and no matter how many times we tried to make them understand that laptops can be easily damaged when not in protective cover, they were simply not listening and replied that they will simply put a jacket over it to protect it. What is that? Have they never seen a laptop before? Don't they know how fragile they are? | 1 |
Ryanair | Worst experience of my life!!!!! Never flying with this airline or to this country again!!!!! If you don't speak Italian the front desk and online WILL get treated like Garbage!!!!! Save your money and time!!!! Go somewhere else!!!! | 1 |
Ryanair | Worst experience of my life. Bought family plus flight with 60kg allowed. They only accept small bags no idea whats the difference only to rip people off. Last time to travel with this airlines. Stay away. Their low fair reputation only to pull people leg. | 1 |
Grupo AirFrance-KLM | Worst experience of my life. Had booked flights that passed perfectly with train times. Then they changed all of our flights in and outbound. By that time we had bought train tickets. We weren't able to change the train times. So had to buy new tickets that set us back £150. Then because the flight was so early, we had to stay overnight in Copenhagen. Another £300. As if that wasn't enough we had to wait 7.50 hrs at Schiphol in the sweltering heat. So went outside for some fresh air. We were told we had to allow 3 hrs to be inside the airport and get through security, but that only took 15 minutes. As I am disabled I had to go to the disabled lounge. But everyone I asked directions sent us in a different direction. After an hour of traipsing back an forth a roasting airport we finally found where we had to be. 4 hours before we could board the plane. Then we had to overnight in Copenhagen again another £300. KLM totally ruined our holiday. | 1 |
Turkish Airlines | Worst experience of my life. Never felt this unvalued. Flight delayed by 16 hours. Hotel only given for 6 hours which was 1 hr away from the airport and had to apply for a Turkish visa in order to get to the hotel. Spent 50 pounds extra on top of out flight and food for 16 hour delay. People at the airport not helpful what so ever. Turkish Airlines kept giving mixed messages and canceled our flight even when the flight was still going. Rude people with bad cabin crew service. 7 hour flight and the hostess kept turning my light off whenever I called for assistance. | 1 |
Lufthansa | Worst experience of my life. The company cancelled my flight seconds before onboarding and provided me with an unacceptable alternative that would require me to to wait the whole night in the airport for my connecting flight. Unacceptable treatment for a female travelling alone. No point of contact at the airport and no one picking up the customer service line. As a person working in the travel industry I was shocked by the treatment and had a a serious panic attack as I had to purchase a 300 Eur ticket just to get home. Avoid this airline at all costs. No cheap ticket is worth it being treated like garbage. | 1 |
Iberia | Worst experience of my life...I bought ( on line check in ) 2 bags more (4 in total ). At the airport " sorry we don't see two more " my reply: i have a boarding pass with 4 bags and the a mail with payment and 'thanks for ... "Swet Iberia's Leady: " hahaah i don't see. Pay 130 if you want bring your bags with you, now sorry, next pls "I must payI opened 4 'reclaim' and untill today (2 weeks ) ... no reply... sorry only one: no refound ....Crazy! | 1 |
Vueling | Worst experience possible -- acting on bad faith, refuse to take responsibilities for the issues. Impossible to get on the phone. Will never take that company again | 1 |
EasyJet | Worst experience possible. They charge us for bags and half way thru our journey they tell us last minute that we didn't have a bag for last leg of the flight. As a result charged double 150 euros and then did not allow us to bring the bags onboard. As a result missing our other flight | 1 |
Lufthansa | Worst experience we've ever had with an airline. Their flight was 3 hours delayed and we missed our connection. They then left us (we were with our children) stranded in the public area of Frankfurt airport overnight, with no hotel vouchers, food (and nothing was open) or any assistance at all. | 1 |
Turkish Airlines | Worst experience while boarding the flight. My parent in laws supposed to fly Nepal from London and we reached airport on time. Our parents were fully vaccinated and got PCR negative test report as well. But they didn't accept the Pfizer vaccination card and said we have to book hotel quarantine accommodation in Nepal. Hotel quarantine cost another USD850 then only my parents were able to board the plane but there are no such rules in Nepal at the moment once they show the PCR report and vaccination card they were able to go home. Now the hotel booking is not refundable as booking.com and hotel policies are also really confusing it shows hotel booking can be cancelled while we book the flight but as we do further process for hotel it says it is not refundable. It looks like the airlines and booking.com and hotels have plans to screw their passengers during this pandemic. The airline staff were not cooperative and were not well informed about the recent changes. The airline staff look really kin to spend our money on hotel quarantine expenses. | 1 |
Lufthansa | Worst experience with Lufthansa. Cancellation of the flight , they rebooked the flight and they delayed my luggage, since 24 August up today 28 August ,yet no luggage and no information . I don't need their apology, I just need them to bring the luggages. Overbooked flights… Lufthansa = nightmare . After several calls and mails they are still not able to locate the luggages that they should deliver to final destination as per booking, their responsibility to deliver the luggages and place it on the proper flight.Lufthansa, you better try to fix your problems but not on our expense!!! | 1 |
Wizz Air | Worst experience with a flight I have ever had. Flew from Spain to Italy with WIZZ air as it was the only flight available on the date we needed to travel.The booking said you could check in online or at the airport. It doesn't mention that if you do check in at the airport it's a 45euro fee for each passenger. Customer service was rude, flight was uncomfortable and cramped. Ticket was more expensive than a regular ticket once all the fees for checked luggage and hidden charges were added. To top it all off, my husband's luggage was lost with no way to contact anyone about it. Only an online portal which may or may not be answered within 30 days, long after our holiday is over. Do not use this airline if you can possibly avoid. | 1 |
Wizz Air | Worst experience with a low-cost company. I paid for a 10kg bag when I bought my ticket but when boarding, I was made to pay 40 euros extra because supposedly the bag must be registered and must go in the hold even though it is cabin baggage. I have never seen such a thing, even the other low-cost companies do not have this policy. When I paid the 40 euros, there they did not find a problem with my luggage, this is clearly a scam. They try to extract money from customers by all means. On top of that, the flight was delayed for more than an hour and a half. Pire expérience avec une compagnie low-cost. J'ai payé un bagage de 10kg quand j'ai acheté mon billet mais au moment de l'embarquement, on m'a fait payé 40 euros supplémentaires car soit-disant le bagage doit être enregistré et doit passer en soute alors qu'il s'agit d'un bagage cabine. Je n'ai jamais vu de tel. Même les autres compagnies low-cost n'ont pas cette politique. Quand j'ai payé les 40 euros, là ils n'ont pas trouvé de problème avec mon bagage. Il s'agit là clairement d'une arnaque. Ils essaient de soutirer de l'argent aux clients par tous les moyens. En plus de ça, le vol a été retardé de plus d'une heure et demi.. | 1 |
Lufthansa | Worst experience with an airline EVER! I've had some doozies, but this really takes the cake. Lufthansa is a thieving company, totally unconcerned about its reputation taking a nosedive as long as their bottom line looks good. Wish I could give zero stars.The customer service center has obviously been given instructions to try to take any measure rather than help facilitate a refund. Lufthansa made changes to my flight, which led to cancellation and now is refusing to help me collect the money. They cancelled the flight from my origination point, so I had to accept that change or request a refund. Accepting the change was not feasible (new origination point Chicago, original departure from west coast) and they were not offering alternative flights from my origination point or a refund for that leg that they randomly canceled, just accept it or cancel it. I clicked the button to request a refund, but there were no other options after that and the page just went to a confirmation saying it would be 5-7 business days. However, the credit card used had since expired and a new card had been issued. I'm sure I can't be the only one to have purchased tickets a few months in advance and had a card expire during that period????? The customer service people will not even listen to my problem or look up my flight or my account. They didn't even ask my name, they just interrupt me and tell me to contact my bank. The bank obviously can't help! They'll have bounced that refund back to Lufthansa when the card was declined for the refund. Lufthansa still has thousands of dollars that do not belong to them and are clearly intentionally trying to make it as difficult as possible to get it back. On top of that, most times when I call about this (I've called every couple days for the past 6 weeks), their "system is down" and they tell me to call back in a few hours. Shame on you, Lufthansas. | 1 |
Turkish Airlines | Worst experience with an airline ever and haven't even flown with them yet.Booked half a dozen flights 8 months ago with Turkish airlines. Within weeks they started changing flight times several times to the point I had to rebook one flight with another airline to catch a connecting flight. They continued to change flight times over the next few weeks. Some flights were continuously changed 2 to 4 times within weeks. Now 5 weeks before a due flight they've completely cancelled one of our flights. Most stressful experience, ruining holiday plans, costing me hundreds of dollars and wasting time. Booked other trips with half a dozen airlines at the same time and none have changed. In future I would hesitate to have anything to do with this airline. Shocking. They shouldn't be allowed to operate. | 1 |
Grupo IAG | Worst experience with an airline in over 30 years of flying. Absolutely the worst. Made our booking over 2 months ago for the 4th of April. 2 weeks before the flight, it was cancelled. I spent approx 3-4 hours online and on the phone trying to rebook a later flight, but Level had cancelled the same routes on subsequent days. After a week of trying, was able to book a flight leaving 3 days later than our original booking. Attempted to check-in online 24 hours prior and a weird glitch in the system made it impossible to complete the check-in without paying 70 euros extra to choose seats. Phoned and was told that American passport holders who did not wish to pay to reserve specific seats would need to check-in at the airport. Arrived at the airport, waited 45 minutes in line to check in to be told that the flight was overbooked and we were on a waitlist. Spent a total of 3.5 hours, waiting for all passengers to board before we were finally told that the flight was full and we needed to return to the check-in desk to be rerouted. Airline staff were rude and unhelpful throughout and did not provide any information about the situation. There were more than 25 people removed from that flight. it goes on... | 1 |
Grupo IAG | Worst experience with an airline. We took a flight from Lonon to Edinburgh. No assistance what so ever at the check-in which we have to do ourselves. Staff not busy at the counter would not help at all. Pretty sure these brits would be the first to scream if they were treated the same in other countries. Will not be using BA again for sure! Will take the train next time!, | 1 |
Turkish Airlines | Worst experience with any company - and I have been "literally" subject to fraud in the past.Please read this keeping in mind I am a Turkish national and with great regret I am having to waste my time writing this review against a once decent company - obvious from other reviews that it is no longer the situation.Turkish Airlines CANCELLED my tickets without contacting me because they said they tried calling me but they cannot connect!!! I am ready to prove with any logs that no one tried contacting me. And they did not even bother sending me an e-mail to let me know they are cancelling it, I only learned about this when I CALLED THEM to check why they weren't calling me so that I can pay the gap that resulted from the change in flights!!!I raised a feedback and it has been 15 days that no one contacted me and I had to scrap my plans and left without the 550£ that I need to make new plans. THEY CANCELLED MY TICKET AND DID NOT INFORM ME AND DID NOT REFUND ANYTHING.I called this company every day both before and after the feedback (because I WAS BEGGING them to pay for the tickets so I can secure them) since and every time the customer service told me they are escalating the issue since and fended me away. I know even the people work for the company don't give a damn about what will happen to their prestige (IF ANY!!!)How is this acceptable for any decent company, how is this acceptable for any decent person that works for that company to think they can just take people's money, cancel their tickets and TOTALLY IGNORE THEM.PLEASE AVOID TURKISH AIRLINES AT ALL COST - DO NOT RISK YOUR HARD EARNED MONEY ON THEM, PLEASE USE ALTERNATIVE COMPANIES LIKE PEGASUS AIRLINES IF YOU ARE TRAVELLING TO TURKEY. | 1 |
Ryanair | Worst experience with booking through ryanair.com. System did not accepted my visa card and then when I reoladed page, price has been increased and then card accepted. If you want scam this way, I will not be using your services again. | 1 |
Turkish Airlines | Worst experience with our flight just recently, international and domestic. Delays, so many changes and rude employees, not very good meal during flight. | 1 |
Ryanair | Worst experience with ryanair greedy staff and company who make money from customers without any mistake.there was a stupid staff lady who has no eyes or I think she trying to ignore,she asked me to put mysmall bag in sizer which was fit in sizer and she denied to accept that my bag actually did fit in sizer,the bag that i flew with for about more than 5 years,no one ever ask us to pay money for that small bag which always fit in sizer even no one ever ask me to put that small bag in sizer.she shouted at me and disrespect and ask me to pay 92 euros and when I denied she said you are not flying today and said pay or leave. I had already bought that ticket really expensive and she said leave I am not gonna let you fly today,my train tickets were booked I london which I can't miss as well so I said OK I will pay but I will pay by apple pay and she denied I can't take money via apple pay then I said I will pay by cash and she said give me you your card to take picture of it,on which she have no right to do this.i would really request never ever travel with this fraud greedy ryanair.when I complaint for it the they send me explanation about that you want charge the right money and sent all the information about bags and all stupid things,I sent them everything happened with me and they said we can't refund because it was your fault.ithink it was my fault that I choose to fly with greedy company.my explained them in simple words that my small bag was fit in the sizer check at barcelona airport.now that not even giving answer and said your complaint now has been closed.they started new business to charge money from people from bags we had already paid for 10 kg bag and we had small underseat bags which fit in sizer she literally made us cry.she was shouting at us all the time.they have the most rude staff in the world. | 1 |
Pegasus Airlines | Worst experience with the baggage it was really surprised to see the new baggage rules and they just wanted us to pay money, so stupid to expect money for single cabin bag which was less than 12 kgs to pay 15euros and it was not mentioned in the beginning while booking the tickets, they change the schedule of flight as they wish , never recommend this worst airlines to anyone...... | 1 |
EasyJet | Worst experience with their customer service and the agent name is Sarah, She ended the chat without giving me the resolution and and confirmation, I will legally persue this case, I have downloaded the transcript for the chat, They are scammers. | 1 |
Turkish Airlines | Worst experience with this company. The tream is rude , not educated , racist , first the airport Turkish airlines team asked for covid 19 paper printed certificate.We are in 2023 and still not recognize the digital version of documents. I was about to lose my 1500 $ flight ticket.The team treat like you are requesting an favor and not as a customer. They don't respect no turkish client , I will never flight with this racist company , the team inside the plane don't accept to give me an addition mico peace of bread ,imagine . You pay 1500 $ for the flight and ask for an additional bread and they reject without a shame , what a horrible experience. I will never again . | 1 |
Grupo AirFrance-KLM | Worst experience! Travelling with my husband with 35kgs allowance each, their desk clerk charged me $500 dollars excess baggage because he put 2 cases in my name instead of 3 cases in joint names. I have been waiting over a month for them to sort the refund out, spoilt our holidays just because they can't train their staff properly! Then, had to ask for tag for my wheelchair- he said do you need one? D'oh! Booked in via machine at brisbane and machine knew how to do it properly lol.The aircrew are the complete opposite I have to say, helpful, friendly, can't do enough for you! Please put your ground crew and online staff through the same training as your cabin crew going forwards! | 1 |
Lufthansa | Worst experience(s) ever. Consistent delays, I missed my correspondence twice in a 2 week period, because they are incapable and inconsistent to respect timings or propose itineraries with more realistic correspondence times. Meal service inexistent or just a joke, equivalent to a budget airline. No apology, no real solution provided. | 1 |
Lufthansa | Worst experience, 4 separate flights with Lufthansa for our holiday and all 4 where delayed at the very last minute for hours at a time… | 1 |
Turkish Airlines | Worst experience, they charged me for changing the date on my ticket, and after that they also cancelled the ticket that they charged me, without telling me anything. | 2 |
Ryanair | Worst experience, worst customer service and a rip off. The online checkout system wasn't working, tried to do it from the airport and it was very expensive. Doesn't give any notifications about extra charges for at the airport checkout | 1 |
EasyJet | Worst experience. Flight got cancelled just before boarding and they don't even pay or care less for next flight. | 1 |
Grupo IAG | Worst experience. Never recommend anyone to take this flight. Flight got delayed from the starting point till my end of the destination. | 1 |
Grupo AirFrance-KLM | Worst experience..highly recommended not to be travel with KLM..baggage not received..not giving proper answers about luggage..worst service | 1 |
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