Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Worst experienceThis my sons first flightFirst there was a technical issue my boarding pass was written manually but even that took 20 min and the ladies where not bothered that I had only 1.5hr left for boarding.2nd the cabin crew lady don't had a issue when my 2 year old toddler sat on my partner's lap when we took off she even walked by. However, Before we landed she gave me a lecturer that he has to wear seat belt in the car when he sits in the car seat! So what it is she trying to say that we don't care about our child's safety? She made my son cry by letting us waking my 2 year old up from sleep. He was scared don't wanted to sit alone as it was his first flight my mistake to had booked easy jet!NeVer again!On top of it that lady made us nervous and upset!Flight take off and landing in general was great! | 1 |
Eurowings | Worst experienced ever!My second time around. They cancelled my flight from Munich to Dusseldorf Weeze. First experience, they just canceled the flight 20 minutes before boarding. Like what the heck! Second, tomorrow is my flight again to Weeze then when I tried to check in, it just stated: Flight Cancelled 😤 . You should know how to be considerate! If the flight got cancelled then send a text or send an email to the passenger , because we have the right to know the day before the flight because if something mess up happen then we can book another flight to another airline. And its expensive to get a flight the next day. I would not recommend Eurowings! Such a horrible and un accpetable experience ! | 1 |
Jet2.com | Worst fight ever , cold ,people playing music put loud and having chair kicked for the whole 5 hour flight | 1 |
Ryanair | Worst flight I had in my life. First there was some technical issue with the doors and they were not able to fix it. We were let out to the gates and had to wait for an exchange plane. We were again let into the plane and they left us sitting in the heat without any information no water for over 1h. There was no air to breathe people started panicking and the staff was not responding to any of what was happening on the plane. This flight was a nightmare. | 1 |
Norwegian | Worst flight I have ever come across where the flight gets delayed by half an hour and they are not ready to compensate.. Very indecent staff with lot of attitude and of no help at all.. Flight details DY4126.. From Oslo to Stockholm.. I will never tell anybody to book your flights | 1 |
Wizz Air | Worst flight I have ever had. The cabin crew were absolutely awful. It was almost unbelievable how rude and unprofessional they were with their tone and manner to the passenger. They spent the entire 2hr 20 minute flight on their phones or behind a closed curtain eating food, to which at one point one of the pilots also joined. | 1 |
Ryanair | Worst flight I've been on staff were rude. No help with baggage. Delayed by 3 hours with no communication at all, shipped us to three different gates. | 2 |
Pegasus Airlines | Worst flight I've ever been on, my first flight was delayed and thus made my layover time extremely short and I couldn't pick up my luggage to put it onto my next flight, I went to the Pegasus desk to ask for help, and not a single soul was there ( I stood there for 40 mins). Pegasus staff were rude ( the ones in Turkey), they were speaking about me in their language which I vaguely understood, they don't have any manners or discipline and made me feel extremely uncomfortable.I could not get my baggage onto my next flight and thus had to board without it, due to the delays THEY caused. It's also been 16 days since I've landed and I still don't have my suitcase, Pegasus has unplugged their customer service line so there is nowhere to call or complain.This company has caused me immense distress, please avoid at all costs. | 1 |
SAS | Worst flight I've ever been on. The seats were filthy and you could hardly see out the window cos of the mucky glass. I complained to the hostess who in a grumpy voice told me all the SAS planes were like this as the management were penny pinches. This was actually her last flight for SAS as she was off to work with a rival company. | 1 |
Ryanair | Worst flight I've ever had!No air conditioning was working in the plane.People looking as if the were going to pass out.Staff unhelpful and not interested at all.Leg room?? there isn't any?Truly never again!! | 1 |
Turkish Airlines | Worst flight I've ever had. The departure was delayed making our connection from Istanbul to Belgrade extremely tight. We had to run from terminal C to F, which is a long way. We tried getting a ride on one of the golf cart-like shuttles, but were told no. The outdated entertainment system included a networking port (RJ45) and headphone connections on the arm rest, which I haven't seen in 30 years. The stewardess was mildly rude and nowhere to be found outside of meal service. The food was minimum quality. | 1 |
Pegasus Airlines | Worst flight I’ve ever been on, abysmal start of a vacation. I don’t think the point of a budget airline is to absolutely humiliate and treat passengers like animals. To start off, our flight was delayed an unacceptable 4 hours at the gate without any explanation and it is still not clear why it got delayed. To top things off, when they let us into the plane, they told us to expect an additional hour of delay in the plane, seated in the most uncomfortable seats, and now one hour has passed with no news as to why all the delaying. | 3 |
Lufthansa | Worst flight booking experience ever. They sells flights to countries they are barred from flying into, letting passengers know they are barred from flying into the country. They don't provide any notification whatsoever leaving the passengers stranded on the day of the flight. And when I called for a refund, they said it will take 6-8 weeks. They even refused to apologize for the inconvenience they caused | 1 |
Wizz Air | Worst flight comapany in the world. Horrible angry staff, delayed flights, mafia/cartel scam company who dont care if thier customers die in a fire. Avoid at all cost. | 1 |
Vueling | Worst flight company I have have been in contact with.Had some flight credit and have trying to contact vueling customer service for some help and have try to email them approx 10 times, but no answer in the time where I could use the flight credit.And now after the flight credit have expired they just writ back to me that the flight credit is expiered, they are even not answering my question. | 1 |
Lufthansa | Worst flight company ever for the simple fact that in 15 years flying with several flight companies and this week flying for the first and only time in my life with Lufthansa, they managed to not load my bag for my holiday. Then offered only 50% compensation for clothing items. I am on a very tight budget and had to use my partner's clothes for my entire trip to Munich because I can't afford nor want to buy new clothes when this joke of a company declined my right of wearing my own clothes. Received an email saying that my bag was located and went on the next flight to Munich. The flight has landed last night with my bag and still no news of my items. I am leaving tomorrow and still none of my belonging. Been here for 4 days. The guy at the delayed/lost baggage desk told me to expect this from this company. Rubbish service, zero help. Never again. Won't step into a Lufthansa plane nor Germany in my life again. | 1 |
Ryanair | Worst flight company ever if you need to contact them.Impossible to contact them regarding refund over cancelled flight.Company even charges extra for phone calls | 1 |
Vueling | Worst flight company ever!!! Communication is so bad, flight attendants are very incompetent, don't speak English and to top it off; also very rude!They told me to pay extra for my hand luggage because according to them it wasn't a hand luggage. I've never encountered a problem with the size of my hand luggage with other flight companies. After asking for multiple explanations about this, they kept being rude and because their English is soooo poor, not even A0 level, she could never give me a decent reason.Secondly, they're racist and money greedy. But that's common in Spain, so I wasn't surprised by that.My advice? Never, never fly with this company unless you really don't have any option. And they're not even cheap, even though they advertise themselves like that. They are not even worth a star, but because I have to rate them, I gave 1 star. My very last time with this sh*thole company. | 1 |
Ryanair | Worst flight company ever, I used this company maybe 10 times in my life and only 2 times the flight was on time. The sits are very unconfortable, even the one with extra leg space. If you manage to sleep the hostess will wake you up to promote their profumes and the lottery but they don't talk at all when there is a delay or how long you have to wait. I was feeling sick on my last flight and no assistance at all. Next time i will pay more for a flight but i wont give any more money to this rubbish company. | 1 |
Lufthansa | Worst flight company ever. Been massive delayed all the times I have been flying with this scandalous company. And the Lufthansa service at the airports are so horrible. Its embarrassing. Recommend you to never use this company in any way. | 1 |
EasyJet | Worst flight company ever. Flight was delayed. Small carry on bags with the exact size they mention when buying the ticket is not respected as they oblige you to try to fit your bag in a much smaller box and even if it misses by 0.5 cm they tax you 28€ per bag twice on both your roundtrip flight | 1 |
Eurowings | Worst flight company ever... our 3 Booking is cancelled because of covid 19. And they Gave me only option for rebooking And Voucher. Than of course ı had to choose voucher because ı did not know when ı will fly. İn july Eurowings begin to offer refund. I Have chattet with customer Service And explianed that ı will my money back And they Told me that if ı Have choosed voucher than ı can not get my money 😀 This is Just cheating customer. I wrote mail And complained about this 9/6-2020 And ı stil did not Get any response. Please be carefull if you buy a ticket from eurowings. | 1 |
EasyJet | Worst flight company ever.Unapologetically rips you off on every step | 1 |
EasyJet | Worst flight company on the market in europe | 1 |
EasyJet | Worst flight company out there.Gatwick to tenerife September 2023Boarding delayed 1/2 because incoming flight delayed.Boarded only to be sat on plane for over 2hrs firstly because of technical issue then missing take off slot.Cabin crew were fresh from school. Didn't look old enough to serve alcohol.Then card m/c broke so some passengers paid for meals and drinks and some got them free.Return flight was 1/2hr late on takeoff but on arrival back at Gatwick we had to wait another 20mins to be docked then a further 20mins to find a ground staff to link up to air bridge. | 1 |
Ryanair | Worst flight company the world has Ever had, the service the way they trick you when buying worthless insurance is mind blowing. Stay away from this company if you don't want to get tricked. And they even use the old planes with very bad comfort you can't even take back the back part from the chairs incredible. Say no to ryanair boycott this useless company | 1 |
Ryanair | Worst flight company, thieves, dishonest, scammers. We had to pay extra for priority bagage. Cheap? Not really you will have to pay extra for everything, rude advertising. Chairs were uncomfortable, staff was rude. Never in my life going to fly with Ryanair. Watch out for this company!! | 1 |
Ryanair | Worst flight company, very rude and poor customer service, they refused to refund the ticket flight ,they treated the people like trash ,I could not travel cause I am sick they absolutely don t care ,zero refund zero compensation this company is the worst ever. | 1 |
Ryanair | Worst flight company. Hours of delaying whit out any explanation. | 1 |
Wizz Air | Worst flight ever in my experience, we were advised via email and phone that flight will be delayed. I have organised in advance for more luggage to be able to carry and paid extra. Arrived at Lisbon Airport to check in 2 hours in advance to be told that the check out was closed and there is nothing we can do , even though we understood that the plane was not even landed from previous flight. It was a nightmare, we had to protest to be checked in. That is within the standard two hours before departure. We asked what is the option, they said i had to take the luggage with me at the gate and pay extra for the luggage. Then they verified again our tickets and perhaps they saw that we paid additional fees for additional luggage and they finally checked us in. Then as we went at the gate we had to endure more than an hour for the luggage to be verified for size, and there was a huge line with people corralled like cattle with no option to sit or even use toilet as you would be afraid you'd lose your place in that que. We had to wait a lot to get through there were people with luggage that were made to paid extra. After an ordeal of waiting like cattle standing and being slowly marched through to check luggage size, we were further corralled towards the embarking gate, and after another about 40 min we were marched towards the plane by foot. We got in, we arrived in Bucharest shortly after 1.00a.m. and since then we are waiting at the band for the luggage to arrive. All the passengers are waiting whilst I am writing this review for luggage and it is 2.24a.m. with NO information as to what happened to luggage and when are they going to unload the luggage | 1 |
Pegasus Airlines | Worst flight ever invented and operated in this world. They postpone the flight according to their convenience, they have the worst customer care management. I think they hire people based how much they can annoy the passengers. Never ever travel to this. It might look cheap but it costs you a lot with your mental peace. | 1 |
Ryanair | Worst flight ever staff were no good did not know what they were doing and ran out of evening thing would not reccommed any to fly with then absolutely crap | 1 |
Jet2.com | Worst flight ever with Jet 2, cabin crew rushed, seems one or two didn't know what they should be doing and had an attitude problem, why have a duty free book when they only have one individual item and someone secure's it before you get on the plane, this is the second time we have encountered this problem.We fly with Jet2 three times a year, think we might start looking elsewhere. | 2 |
Grupo AirFrance-KLM | Worst flight ever worst airline never again I was sat next to an obese person 10 hour flight no alternative offered plane full crew could not care less | 1 |
Pegasus Airlines | Worst flight ever. During Istanbul - Kayseri flight the plane performed a horrible landing. During the return flight there were 3, 1 hour and a half delays to an approximate total of 4 hours something. It is probably easier to find gold in an camels ass than an agent that can speak proper english from them. They also offered some kebabs for the delays that were drier than the dessert and probably tasted worse then my shoes.Avoid at all costs | 1 |
Pegasus Airlines | Worst flight ever. The female staff member at the Istanbul Sabiha Göczen airport before the check-in for a flight at 8.25am was blantly rude and ignorant. After establishing where do check in our luggage (we have checked in online), we gad the next problem. We couldn't check in the luggage at the self check in machine. The male staff totally blanked us and clearly displayed misogynistic and borderline rasist behaviour by focusing on male, turkish speaking passengers.Finally we checked the luggage in, only to go to another counter, to weight the suitcases again. Guess what, the baggage belt broken but nobody there to help.After eventually boarding, the unfair treatment continued. Turbulence seemed to interrupt a few times the convenience of a toilet break. Wel,, unless again you can speak turkish. An elderly lady and me, a passenger with hidden disabilities, alongside with others were refused a toilet break.However, the turbulences didn't interrupt the selling of the snack cart selling, although some of the staff didn't seem to know their own menu.I have never felt so discriminated and helpless. | 1 |
Ryanair | Worst flight ever. The onboard snacks consisted of old potatoes and cheap whiskey and the pilot kept asking for directions. Got to my destination 4 hours late. Cabin crew very cheeky and swore like sailors. | 1 |
Grupo AirFrance-KLM | Worst flight ever. We have a 1 year baby with us and they took his pram, and promised us giving it back in Amsterdam. It did not happen and they did not care about us at all. After now contacting customer service, they told us they can not do anything because we «already took the flight». | 1 |
Ryanair | Worst flight ever.It was not at all clean. The seats were cover with all the left over foods. | 1 |
Vueling | Worst flight experience I've ever had!June 2024I've been an avid world traveler for 15 years and I've never been treated so poorly. More specifically by the gate crew. There were 3 people on my booking and I had paid for seat selection, priority boarding and carry on bags. Upon going through the gate we were told we'd have to check our carry on bags because they felt they were too large. (They are TSA approved backpack carry on bags). They were doing this to everyone on the flight with a regular carry on bag and charging each person €120 euros. I realized it was price gouging and I mentioned it but they were extremely rude and were threatening to pull people off the plane that had slipped by with their carry-ons. Apparently this type of thing is a regular practice (especially at Mallorca) as told to me by the flight attendant. The flight crew was actually very nice so I'm guessing these issues are limited to the gate attendants. In any case I would advise that you think seriously before booking any flight with this crooked and disrespectful airline! | 1 |
Norwegian | Worst flight experience ever! Cheap prices, but there is certainly a reason! I am honestly astonished by the lack of seriousness of this flight company, by their way of avoiding any sorts of compensation due to their passengers, by the lack of professionality and fairness. Choose another company to flight with, because in the end you will waste more money than flying with a less cheap and more reliable company and definitely less time. Also, if you read the Chart of Passenger Rights on the Norwegian website, it's completely useless, because they don't respect it at all.That's in brief my experience: I flew from NY (JFK) to Paris (ORLY) and they changed the airport of departure and the associated time of departure and arrival two times: from JFK to Newark some weeks after booking the flight and from Newark to JFK five hours before the departure and from CDG (original arrival airport) to Orly, where I had a connection flight to Venice.I was already heading to Newark airport when I received a message (and guess what? I had a friend travelling with me with another reservation and she never received any message: she was in the end just lucky that we were together) saying that I had to go to JFK. The expected departure time was already delayed by a few hours, compared to the departure time from Newark. But of course the delay and the change of airport weren't enough already and the flight departed with 5 hours and 42 minutes of delay (basically after 2 am). We didn't of course receive any sorts of information during the time we spent waiting, the flight disappeared also from the airport screens for a few hours and nobody was able to tell us anything. We didn't even receive the care it is mentioned on the website in case of delay: "What you're entitled to: Right to care If you're involuntarily denied boarding, or your flight is cancelled or significantly delayed (as outlined above), you'll be entitled to: meals and refreshments vouchers in reasonable relation to the waiting time, provided it won't further delay departure of the flight, two telephone calls, telex or fax messages or e-mails". At least, I was lucky enough that I didn't additional 35€ for the meal on board, because they had no meals available for the people who paid the meal in advance.I missed my connection flight from Paris to Venice and I had to pay a new flight at a higher price and I arrived in Venice, my destination, 8 hours after the supposed arrival time.I asked for a refund for the new flight I was forced to take, thanks to the Norwegian flight's delay, and a compensation for the more than 5 hours delay. First, it took more than one month to answer! Second, what have they replied in the end? They deny any responsibility for the delay (then I'm wondering who the responsible is, seeing that they changed airport of departure twice and that there wasn't any natural obstacle to the departure) and for the continuous change of airport of arrival and departure. The only refund I can have is a ridiculous amount of 21.80€, which is the price of the public transport from Orly to Charles de Gaulle.I think it's necessary to share this kind of experience to warn other possible future passengers and to avoid them the same problems I had. Don't ever choose to fly with Norwegian! | 1 |
Wizz Air | Worst flight experience ever!! Me & family was flying to Uzbekistan via dubai from dammam and return. Unfortunately while returning back from Abudhabi to dammam sudden rule came from the counter that online check in mandatory and you need to pay 290 SAR for each persons.I flown without the online check in already and how come i got penalty for not doing online check in while coming back using same airline!. 2 different terms and condition in wizz air???And the counter manager hospitality was very bad as well. | 1 |
Ryanair | Worst flight experience ever!!, customer service was the worst, £50 extra to check in, £50 bag allowance even though my bag was tiny, (they said I had no bags with my ticket even though it clearly says small bag), had 2 jeans and 3 shirts. No one cares about you there, no one tries to help you, security took ages, clearly understaffed. Avoid Ryanair!!!! It seems cheap at first but don't forget to read the small print because with Ryanair, there's lots of small print. | 1 |
Wizz Air | Worst flight experience ever. Arrogant crew at the airport, mean and condescendent.Delayed plane, not clear baggage information leading into extra baggage fees. To avoid | 1 |
Ryanair | Worst flight experience ever. Bad service. No customer support. No one is able to help you regard a problematic, the all transfert you to other department. | 1 |
Grupo AirFrance-KLM | Worst flight experience ever. Both of our flights were delayed and we had do spend a night in Amsterdam - no support provided from airline, we had to book hotel for unexpected stopover by ourself. On next rebooked flight we had to sit for more than hour in muggy airplane, when we heard that due to technical reasons we have to change it (overall more than 3 hours delay). On return flight they lost our luggage. It’s really funny that their advertising slogan says “royalâ€. Definitely not a “royal†experience. I strongly recommend choosing another airline. (Flight from Gdansk to Lisbon (stopover in Amsterdam) | 1 |
Ryanair | Worst flight experience ever. Flight delayed by 2 hours to start with (Bologna to London Stansted was meant to be 20.45 departure new time 22.50. Queued for over an hour just to get through security. Staff were rude and refused to let us pass through the gates as we were more than 3 hours before the flight, delayed for no reason caused by ourselves. Then they gave us a pathetic voucher of €4 for the delay which we couldn't use at the bar we went (although it was listed) and were then told to go to Gate 24 to get the voucher. Unbelievable. | 1 |
Pegasus Airlines | Worst flight experience ever. Flight was delayed, no apologies, no in flight entertainment, food was pricey, not even free water. Worst of all flight arrived to Manchester and it took 2 hours to claim our luggage. No apologies, no updates, had to pay for 2 different taxis as we had an appointment. Staff were friendly especially in Antalaya. But sadly with the experience and costs on taxis and 2 hours to claim my luggage, don't think I am flying Pegasus again | 1 |
Eurowings | Worst flight experience ever. Made me and 9 other travelers pay 50 euro extra because our bags had wheels even though it was under the measurement limit and my previous flight with the same company approved it. Laughing lady in the desk when I explained. The bag that they forced me to check in (worth of 1200 euro) wrongfully is also very scratched and damaged after the flight. Will never travel with them again unfortunately since I feel robbed. Service mind=0 | 1 |
Lufthansa | Worst flight experience ever. Our flight from Frankfurt to Naples was cancelled, and we were forced to stay at a mediocre hotel until the next day. From there the farce continued with new delays, a run through Munich airport, before we were denied to board the plane, due to Lufthansa's own planning and delays. Now we are to wait up til 10hours in Munich airport, and we have gotten a small token of 10euros for our inconvenience. Needless to say we will never travel with Lufthansa again, and our believe in German efficiency is forever dead. | 1 |
Turkish Airlines | Worst flight experience ever:- Delayed flight made me miss my connecting flight- Extremely Rude and Racist Staff- Only got helped 7 hours after i landed in Istanbul1 star because that's the lowest option- otherwise they deserve 0. | 1 |
EasyJet | Worst flight experience of my life !I have been a frequent flyer for 30 years of my life, flying 15 days / months all over the world with various companies and I have never seen such unprofessionnal behavior and lack of respect.Easyjet flight attendants (a man and a woman) were rude, very aggressive and treating us with absolutely no respect.The lady flight attendant (karen) had totally blocked the space in the upper space with her bags (row 6) and refuses to leave room for customers bags.We had a complete row (6) with my family and could not even put a single coat or small back pack in the upper space. (We went to London for 2 days so we did not have much luggages).Knowing that Easyjet refuses that customers travel with their small bags under the seat in front as said during our previous flight from Paris to London, It is easy to understand that there was an issue there.Flight attendant offers to put our 3 small backpacks at the opposite end of the plane.Knowing that I had valuables for a big amount of Euros in my backpack, i did not want to leave it out of sight.Aggressive Flight attendant finished by saying that we bought 3 seats but that is all ! and we have nothing else to claim….Incredible ! A shame to hear !Respect is unfortunatly something that tends to disappear…Flight attendant finished by pushing our bags on top of suitcases in the upper space 2 rows ahead.Arriving in Paris, our « souvenirs » from London in our bags were damaged, my Tom Ford glasses were broken….leaving us with a bitter taste and a feeling that I cannot even describe here…Very poor image of the company !!Managing myself a company of over 1000 employees, I will make sure Easyjet is blacklisted and none of the employees use that company anymore. They clearly do not deserve their customers when you see such behavior.I would prefer paying extra cost than having this experience again especially in front of my children who were totally shocked.Glad others companies have better flight attendants who consider their customers with human respect and no aggressivity. | 1 |
Lufthansa | Worst flight experience of my life. First of all the food was horrible, and the WiFi connection was even worse. The seats were ungodly uncomfortable and on top of that they made us 30 min late and I missed my flight and now I'm about to get home 3 hours late. For your sake never fly with these clowns. | 1 |
Ryanair | Worst flight experience of my life. Flew from palma to stanstead. Airport was understaffed so we queued for over an hour and then got rushed to the front with about 70 other people because they didn't check our bags in in time. It was complete chaos, none of the staff knew what to do or where to send us. Had to run all the way to the gate so we didn't miss the flight which was so stressful. Got to stanstead and waited for 40 minutes for my bag only to find out they've left it in Spain. All our bags were labelled wrong so it's in my friends name which complicates things even more. I will never ever fly with them again and would recommend avoiding them at all costs. I'd rather stay at home than fly with Ryanair. | 1 |
Vueling | Worst flight experience of my life. Its a budget airline, but it was a short haul direct flight from DUB to BCN, so I didn't really mind. The trouble started when my checked luggage didn't arrive at BCN. I followed the airport signage to the lost luggage desk and waited an hour, only to find that the lost luggage desk didn't serve Vueling airlines, and I had to go to another desk hidden way at the other end of the baggage area. The Vueling employee at that desk said she couldn't help me and pointed at a cardboard sign with a QR code to file your own lost luggage PIR report on your phone, assuming you have one. Spent the next day in BCN shopping for new clothes, suitcase, etc, as I had a cruise the following day. 2 days later, I get a call from DUB airport saying they found my bag and I gave them my PIR number. The next day the PIR report says my bag has been located and its on a flight to BCN and I'll be notified when it gets there. Guess what - it never arrived. I've called almost every day and no one can help me or give me any information. Its now been over a month, well past the 21 day limit, and they are still 'reviewing my case' and I have been unable to receive any compensation for my missing luggage. Never again, buyer beware. | 1 |
Lufthansa | Worst flight experience of my life. Sent me on a goose hunt. Lied about their names, kept transferring me with no resolution to a canceled flight | 1 |
EasyJet | Worst flight experience we've ever had - Manchester to Paphos 24 Sep 21 and the return 1 Oct 21. Only plane I've been on in 45 years where the seats don't recline, for the 5 hour return night flight it was a minus 10 experience and mind numbing!!! They only had Vodka or Whiskey spirits to offer, had no ice and the mixer was warm - dreadful!! No entertainment at all and the cabin crew had no personality at all, just looked like they didn't want to be on there - worst experience ever and I've flown hundreds of times - won't use Miseryjet again 😡 | 1 |
EasyJet | Worst flight experience. Starting from the start of the journey from the baggage drop, I was asked to pay extra and yet wasn’t informed that I would have to pay extra for my cabin bags. Later, at the boarding I was asked to pay extra and then wasn’t even given an answer when I questioned about the same. Also, the lady at the counter was extremely misbehaved and didn’t talk or attend us well. She was more and more concern about the money being paid, and once we were quoted a specific amount to pay she all of a sudden increased the charges. It’s extremely disrespectful of her and a complete shame on the airlines how they treat their passengers. Are bags were very well going to fit in the required measurements. But still we ended up paying 106€ because no one was INTERESTED in listening and resolving the concern. | 1 |
Iberia | Worst flight experience.It has been already 24 days that my luggage got lost. I am going back home in two days and Iberia has not giving me any solution. I had to use my own money to buy clothes because I didn't even have underclothes. They have just been unresponsive, disrespectful and extremely rude. | 1 |
Grupo IAG | Worst flight for holiday or trip, over 3 hours delayed, small airplane and old, food is disgusted small box also fares are high nearly £600 for flights each, really unprofessional, app do not work properly, hard to book seats or check in, really bad, never again with BA | 1 |
Grupo AirFrance-KLM | Worst flight of my life and I travel extensively. Had a passenger get on and worst body odor ever. It literally made me ill. I had been in Africa for two weeks so am not super sensitive but this was nauseating. Flight attendants thought it was funny. Sprayed light mist in my area and then laughed when I sat on flight attendant jump seat for 4 hours and then had to wrap a blanket around my head and breathe through scented paper towels the rest of the flight. Would not move me and I offered to pay for any other seat on the plane. Could not eat, drink, or do anything the entire flight. I have contacted KLM multiple times about this disastrous flight and they don't care. Will never fly them again. Flight attendants did their basic duties and that is all -- no interest in helping me. Cannot rate the food, drink or entertainment as I could not eat or drink due to the overwhelming smell. | 1 |
Grupo IAG | Worst flight of my life from Seattle to London Heathrow if you sit at the back of the plane you just get what meals are left staff are miserable plus I had a child kicking my seat none stop and screaming I asked can I be moved to another seat flight crew not interested would never fly with BA again | 1 |
Ryanair | Worst flight of my life never experienced such bad service check in was a joke had to pay extra money to check in. I was waiting almost an hour in the check-in line then to get told i had to check in at the service desk. Where they we're lying that i was only standing in the line for 10 minutes so if i missed my flight it would be my own mistake ( is what they told me ). I recommend everybody to choose whatever different airline you can take instead of ryanair!!! | 1 |
Norwegian | Worst flight service ever. we booked in August our Christmas trip to Miami/Fort Lauderdale with the DREAMLINER. Then late November we received a SMS information flight was changed to HIFLY Airbus, a Portugeese charter Company, with no service at all, no Water, 3 old movies, no stewardesses, funny food, and when asking for Water they said 'we will come and sell 3 hours from now'.. and then they had only 1 Creditcard machine... !! This is very bad for Norwegian reputation.Homeflight via London was changed from 23.00 hrs. in the evening, till 13.00 hrs. NeXT day... with NO INFORMATION, no sms, no mail. We were Lucky to change via Oslo, with a 6 hours delay, but the 200 other people in the airport had no information at all...What a shame, dont fly with NotWegian. Try SAS as reliable. | 1 |
Lufthansa | Worst flight!!! Never fly with Lufthansa | 1 |
Ryanair | Worst flights company. Firstly, you buy the ticket for a low price but when you get there they start asking you to pay for everything for high prices. | 1 |
EasyJet | Worst flying company ever. This was the last time i booked something with them. | 1 |
Lufthansa | Worst flying company ever.I'll never book a flight with them again. Never.They canceled for no reason my flight just 2h before departure.This was the text message I received:"We apologize that your flight LH273 LIN-FRA 06Dec 01 01:30PM has been cancelled. You will find alternatives shortly on ..."Please note the "YOU will find" not "WE will find". | 1 |
Turkish Airlines | Worst flying company, although the airport is beautiful personal suck .Delayed / canceled flight and lost luggage consistently | 1 |
Ryanair | Worst flying experience I've ever had. Terrible mess, rude staff, dirty planes, people treated like cattle, delays, cancelled flights (mid-trip!) and refusal to reimburse emergency return, terrible experience, constant attempts to sell you things you don't need. Flights 10x more expensive than advertised (flight is cheap, but they add admin fees, booking fees, bag fees, seat fees, card payment fees, fee processing fees, etc). Staff overworked. Never again... | 1 |
Ryanair | Worst flying experience ever!True they provide cheap flights, but they try to scam more money out of you with all their might! Any respectable airline would write in the emails they send everything you need to know about the flight but not Ryanair of course. When you go to check-in at the counter, they say you have to check-in online, which becomes unavailable exactly two hours before the flight, and when you wanna check-in at the counter, they rudely tell you they gotta charge you 55EUR per person and that they only accept credit cards while gloating over it!The woman was smiling fakely at me and she was most certainly gloating over the fact that I have to pay more! Secretly happy about the damage.We were already at the airport 3 hours before the flight and went to the counter 2 hours before the flight.If they would write that you have to check-in online like any reputable, respectable airline the extra costs would have been mitigated! They purposely don't inform you in their emails so they can make you pay extra.We asked someone we know to give us their credit card and could check-in, to our surprise we weren't seated next to each other! In corona age, my husband was seated next to an old couple and I was seated next to an old man even though the whole row next to my husband was free! In fact half of the plane was free! But they seated us next to people of the risk group and very far away from each other! WHY?In short, scam airline, incompetent employees who speak little to no English and extremely rude. I didn't feel safe on the plane and I think I have developed a fear of flying on this trip! Never again. | 1 |
Ryanair | Worst flying experience ever. Flight out: 1,5 hour delay, flight back: 1,5 hour delay, of which 1,15 hour just sitting in the aircraft waiting for a crewmember.We will never ever fly with cryingair again | 1 |
Grupo AirFrance-KLM | Worst flying experienceMisplaced a whole flight's baggage and still has not update on where the luggage is after 36 hoursfamilies are stranded at the airport with no change of cloths. Some people have medicine in their bags they have to use daily and now the loss of their baggages is increasing their chances of a medical emergency.It's totally unfair and criminal, I have to sue them. | 1 |
Turkish Airlines | Worst food and no measures to ensure social distancing. On a six hour long flight they only offered a small cold sandwich. They have also discontinued the meal selection option so no vegetarian or vegan option. No coffee, tea or any kind of drink in flight. It was my first time with Turkish Airlines and was really disappointed. I would say pay 30 to 50 pound more to other airlines as Turkish is the worst airline I have recently travelled. | 2 |
Grupo AirFrance-KLM | Worst food out of any long flight I have head by a long shot and I have had the chance to do long flights with almost all top companies... Cold, soggy pasta with cheese on top for a twelve hour flight and a bread with egg...With this level of service KLM should be competing in price with low-costs. | 1 |
Vueling | Worst freaking experience Ive ever had with a flight company. Made the booking 10 days from my travel dates, I didn't receive any news or emails about it. A couple days b4 my flight I wanted to see what was going on, since I couldn't find any emails. I go to website and it says that my flight has not been confirmed by Iberia! Contacted their customer service, it took me several tries jst to be able to get a real person with me on the line. And their solution? Either we refund you or we change it for an extremely inflated high price flight where I'd have to pay the difference. Basically judt buying a new flight minus the amount that I paid. This was 1 day before my scheduled departure and I had not received any notifications from the company that my flight has not been confirmed, until I made effort on my part to check. 0/10 worst airline experience I've ever had, and I've had quite a few | 1 |
Ryanair | Worst from all companies I flew with. Flight ticket is cheap at first but then they make you to pay for everything and they have very bad service in general. Bad experience…I reccommend to fly with other companies. | 1 |
Ryanair | Worst fuc*ing Company ever. Flights are always delayed and no service at all. Their planes are litterally a bus with wings. Please shut down the company. | 1 |
Ryanair | Worst fvking airline ever. Absolute trash customer support. Please do yourselves a favor and suck on a big fat c.o.c.k for making people's life miserable | 1 |
Turkish Airlines | Worst ground customer service. Customer service was very rude. I had 14 hour delay going to Lahore and 24 hour delay on flights to Chicago. Worst ever travel experience. I had to spend 36 hours at the airport. Very bad TK airport customer service. | 2 |
Jet2.com | Worst holiday company selling holidays from hell. Just spent what was supposed to be a 4 star all inclusive filthy cross contamination all over restaurants normal for birds to be walking all over food and utensils that guests have to eat. Complained to jet 2 rep then jet2 lie and say they tried to contact both parties whilst still in site a blatant lie. | 1 |
Jet2.com | Worst holiday ever too hotel esra in turkey from the first night people shouting and swearing at each other waking us up at 3 4 am in the morning nearly every morning. you get no sleep people fighting and the manager and staff chasing people with metal bars. people swearing and smoking around the kids pool you can't get a sunbed at all I couldn't for the hole week even though ot says you can't reverse them with towells but there waiting soon as there put out everyone runs with there towells then go about there day till they need them. food is very basic same stuff every night with a couple changes to the menu if you want to live on nuggets chips and onion rings you will be OK. the Sunday dinner is the only thing I eat and its very expensive to eat out as we had to because the food being so bad. it cost us for two English breakfast and two sausage cobs and 4 drinks around 50 pound and to top it of we caught covid the morning we woke up from getting back. we was very unwell so I assume it was from the hotel or plane as everyone on the plane was coughing so wouldn't recommend. please really have a look at reviews like this one as jet2 sold us this as a package holiday and will probably fob us off like they normally do but they can't from this one as there was a line to complain to the holiday rep. which was a lady called Ann she was really good and listen to you the holiday rep they had located at the hotel didn't get her name but she was rude and angry tried to lie but we was all listening. you don't feel safe there as one famliy demanded to be moved which jet2 did for them as they had no choice because of the fights nearly every night thanks jet2 for ruining my first time to Turkey and loads more little things like my sons sliders got stolen. | 1 |
Ryanair | Worst homepage ever, with bugs in their homepage(I am a developer myself).Ordered 3 tickets, their homepage was crashing and could not read my debitcard.Lost cheap seats because of that and where needed to pay 200 eur more for seats.IT support does not give s*** about you and does not care, even if you give them step by step tutorial to replicate issue and provide with screenshots. Tells in the end, that it is your fault. UNPROFESSIONAL. | 1 |
Pegasus Airlines | Worst international flight I ever had. Understand they are budget carrier but the experience will make you feel cheap. If you have longer flight more than an hour then better spend more money for more reputable airline.As a low cost carrier which is part of their mission, they will charge extra for everything other than a seat on the plane. This is fair however, they have compromised of hygiene factors.1. The seats don't lay back.2. There is no inflight entertainment screen. They allow connecting your phone to wifi however it's unreliable. Because of their expired security certificates, safari was not loading their home page hence my only option was some downloaded stuff on my phone. Welcome 2023!3. There is no front pouch under the seat as you get in 99% of other international flights. It help them to reduce carrier cleaning time but inexcusable for long international flights. If you order a bottle of orange juice, the bottle won't fit in the tiny front space they provide. You need to carry the garbage on your lap if you don't think out of box. Hygiene factor!4. The inflight eftpos from Infoteks don't accept all cards. I had a Mastercard debit from an Australian bank. Since you have to pay for most things inflight, it's totally unacceptable if your card get rejected. For a note, it has never happened in any other carrier. If you don't have cash then expect not to receive your order.5. The staff has provided water but after significant argument as their eftpos wasn't accepting my card and I didn't have currencies they accept.Conclusion: Low cost doesn't need to be cheap. Pegasus need to work long way to revive customer experience. | 1 |
Grupo IAG | Worst international flight experience ever. Unhelpful staff, terrible food and an additional charge for drinks (something I've never experienced on any other international flight). At one point on the return journey I asked an air hostess for a blanket. She told me to go search for one myself on one of the empty seats. It was dark onboard and I couldn't see a thing. I again went to ask another air hostess for a blanket and she also told me to look myself. When I explained it was dark and I didn't want to go rummaging around peoples seats she went to look but had a terrible attitude. They had the same limited movie/tv selection on the return flight as the flight over. I have never felt compelled to write a review of a service before, but I feel others should know before booking how below standard Aer Lingus are when compared to other airlines. I would definitely recommend going for Virgin atlantic or British Airways. If you're travelling from Ireland, this will mean getting a connecting flight from London. But it is worth it if you value comfort on a long haul flight. | 1 |
EasyJet | Worst journey ever..they cancelled me twice (16.06.2023- 17.06.2023 my Flight tò Amsterdam..I had tò fight tò get from them accomodation+ new Flight tò Amsterdam..I had tò move from London Gatwick tò London luton in order tò get next Flight..once at the gate they made me pay for my Cabin luggage ( i took a easyJet Flight from Innsbruck tò London and no One made me pay for my Cabin luggage).When I told tò the lady that i Flight from Innsbruck tò London with the same luggage and noone told me about pay for It, the lady Just answered me i don t know..as far as i know you have to pay.. this Company Is not serious and very unprefessional. Never again | 1 |
Ryanair | Worst landing I've ever experienced. Felt like the captain let go of the controls as we bounced off the tarmac. Not the first time. Avoid if you have nerves about flying. | 1 |
Ryanair | Worst lieing cheating airline , cancelled flight no refund los of flight hotel bus if ya call or email no responce never lowcost again i pay full price with desent airlines now and sinds then no worries if i could i give them -5* | 1 |
Grupo IAG | Worst long haul flight ever I thought British airways would be quality. What a joke. Uncomfortable and terrible service. It was like sitting on a Ryanair flight for 12hrs. Infact that's an insult to Ryanair. | 1 |
Vueling | Worst low cost company ever !I have paid 31€ in advance to be able to have 2 small bags on board and they have insisted to register one of them. So I am taking the risk they lost it plus I will have to wait for it at my final destination. What a waste of time. They will never see me again I swear God. Even if you have paid on your airline ticket it is not written so keep the invoice. | 1 |
Lufthansa | Worst of all...I mean that ..worst customer care I have ever come across in my life. 4 out of 6 checked in baggages were delayed & I had to buy essential to get going for couple of days and when I try to claim for my expenses, no reply from them even after repeated emails. Beggars. Never book with them ever again, they are cheap in price for a reason, you get what you pay for. | 1 |
Ryanair | Worst of the Worst.I was denied boarding a flight with some others because Ryanair employee thought we need to fill locator form to transit in Stansted even it was clear that transit don't need such a thing. No compensation was offered like it was our fault. | 1 |
Wizz Air | Worst of the worst airline. Firstly we was delayed by several hours no info from airline or anything. When we got onboard we was greeted by unprofessional and rude staff members who clearly hated their job. We was sat in emergency exit rows. We got no briefing on how to use the doors like I have from other airlines. Staff members constantly talking to us with attitude and talking down to all passengers | 1 |
Turkish Airlines | Worst of the worst, they can just cancel flights at any time without any good alternatives.I've had lots of flights with different airlines but never seen such disrespectful way of just cancelling flights.Horrible service and even worse commitments. | 1 |
Ryanair | Worst of the worst. It's a scam. I can't sit there, my legs don't fit. I am 1.87 cmI wish them all the worst, disgraceful disgusting company | 1 |
Turkish Airlines | Worst of the worst. My mom lost her luggage and Turkish airlines have after 3 days still not located it! And we tried calling the airport several times but apparently no one picks up the phone in Sri Lanka airport | 1 |
Lufthansa | Worst of the worst. They are always delayed or randomly cancel your flights. Real sh**hole airline. | 1 |
Pegasus Airlines | Worst of the worst.Rude crewNo customer service.Late in the flight .Not comfortable at all.Your luggage will arrived damaged and every bad thing you can ever imagined. | 1 |
EasyJet | Worst of the worstHad an awful flight on the way in from Luton to Paphos. Delayed nearly 2hr without any offering of drinks or the aircon, stuck like sardines in a very hot and congested plane.The prices of these tickets are though you're going on long haul, yet the experience is vastly inferior, with no included drinks/food, and the lavatory being in an abysmal condition.This, however, pales in comparison to the appalling service received from the holiday team on the phone. We paid over £3k for a 6 day trip and were offered on the phone two rows of seats, one of which being extra legroom, which we were deliberately not informed of, and in fact were lied to about this, in spite of our request by Fiona. This is all on the recorded call. This was after calling and getting to another lady who hung up on us. The third person (Zane) was also unwilling to help and accept the dishonest conduct of being offered something, lying about it, then no longer wanting to honour it. He also hung up on us.Two hours later, we finally got through to Dan. While initially defensive, he admitted Fiona's dishonesty on the call and escalated this to a 'Team Leader'. The so-called 'Team Leader' we spoke to was Harry and he could not have been more useless. His attitude was entirely dismissive. He admitted on the call we were offered 13 but still did not want to honour the offer. While I was talking he hung up on me too! It's clear to see that terrible service is encouraged from the low level management. If he was working for me and I found out about this, I would not keep him on.This will have to be escalated further out of principle. Since the team remain unwilling to listen let alone resolve any issues, not to mention the blatant dishonesty and misconduct. Better off with literally any other airline. There's poor service, then there's EasyJet. | 1 |
EasyJet | Worst of worst. Crooks in flying business in Europe. I wish I could sue them for running my first vacation after 10 years. Be aware.. These people's are Crooks no customer service and whatever staff is at their dispose, rude as something. | 1 |
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