Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Eurowings | Worst one ever similar to Ryanair and they call it a premium airline. I travelled with a cabin bag and on my return they charged me extra to go back home for the same bag. It's unprofessional, not well communicated with customers and rude! I would pay a few pounds more and fly with BA next time disgusting Customer service. You can't let people fly out from one airport with a bag and charge them for the same bag on their return!Make your guidelines clear for all airports and all your staff because I feel ripped off. | 1 |
Ryanair | Worst one. DO NOT BUY.It I could, I would have rated -ve.Every step ryanair is a worst. You have to book seat if you are travelling with kid and remember, the seat reservation is not free.Ryan air will not allow soft copy of your boarding pass - coz, they are so lazy that they will not even print out a boarding pass for you.When you ask for fare breakup after you have paid, they will not send that to you. Horrible Horrible horrible customer care and chat support.Staffs are rude and have no clue about anything.Rather travel by bike than travel by Ryanair. | 1 |
Vueling | Worst organization I have ever tried flying with. | 1 |
Ryanair | Worst part is the airline don't even care they offer terrible experiences.1) Won't allow me to book a ticket whereby my son is sat next to me on the flight. I have to pay for seats for the two of us in addition to the flights. Spent 20 minutes speaking to customer service and they wouldn't help me.2) On multiple occasions I'm unable to check in unless I buy a seat. Even under 24 hours. On one occasion I couldn't check in at all and had to pay £55 for a late checkin.This airline is disgraceful. If you want to charge more just increase the seat prices and stop tacking on charges consumers have no choice but to pay. | 1 |
Ryanair | Worst place , service , and employees.Always try to avoid it | 1 |
Norwegian | Worst possible Airnline, literally THIEVES. They said your refund has been approved and you will just have to wait a little longer to receive it and 6 months later they tell you that you will only get 5% of the original amount that you paid for and that they won't pay you the 95% of the original amount that you paid. Do not book with Norwegian. | 1 |
EasyJet | Worst possible experience as a customer. The meeting with the female employee at the service/check in desk of flight 19.45 Milano - Brindisi on the 23 May was worst every experience. As a gold traveler with Emirates, Ita airways and American airlines - it's so bad marketing for Easyjet to have such a low level of employees. You work in service and customers/travelers is always king - but what I experience today was under all critics. You can not treat a client like today, so I make this review so Easyjet can avoid future similar situations with this particular invidual. After travel with Easyjet for over 8-10 years - this was my last trip. Thank you for the good moments, but never again - low level company. | 1 |
Ryanair | Worst possible experience ever if I give one bit of advise never ever book with ryanair it will take 6 to 8 weeks to get your money back if flight cancelled they are a total nightmare I will never buy holiday packages again which includes ryanair flights please go with another company I wish there was a zero for rating has 1 is far too much | 1 |
Vueling | Worst possible experience. Left at the gate because aparently my booking was cancelled without anyone telling me. Was told at the gate that my booking was cancelled and no one can explain why. Called customer service to get refund or rebooking and they told me they need me to wait for 24hrs for them to investigate. In the meantime there is nothing they can do, not even rebook the flight. Basically this meant that I had to stay at a foreign country and find a hotel on my own at the middle of the night. They didn't even want to connect me with their manager. I fly very frequently and all around the world, nothing like that has ever remotely happened. | 1 |
Ryanair | Worst possible policy. Check in fee is three times more than an original flight. Avoid if you can. | 1 |
Grupo IAG | Worst possible service on departing from London city to Rotterdam The Hague airport.Rude customer handling at the gate and unfriendly flight attendants.If you don't like your job, get another! | 1 |
EasyJet | Worst scammer airline ever.I had bad experience with their staff in the past, but unfortunately fell for a good price offer and booked with them again.They are trying to make money by constantly changing/cancelling flights, giving bad options, training their customer service team to make it as hard as possible for the customers to claim what they are eligible for, even when one follows literally step-by-step what it says on their official sites and e-mails... It's a nightmare. Never flying with them again. I'll get my refund which I have legal right to, and then never ever flying with them again (if they do not go bankrupt anyway).Spent countless hours on emails to, and money on calls with, their trained-to-be-worst-ever customer service.Seriously, stay away. It is 1000 times worth it to spend a few pounds/euros on flying with another airline, and saving yourself troubles. | 1 |
Grupo IAG | Worst seats I have ever encountered in economy class. No leg room at all. I had to spread my legs to fit. Staff at the terminal rude. “Business class†offers the same seat, but with more legroom and they block the middle seat. They cram people in seats with no legroom and block off the same seat type at the front of the plane (where there is more legroom) just so the “business class†passenger has an empty seat between them. Plane is old with no onboard entertainment for a 3 hours flight. Last time I will fly British Airways. | 2 |
Pegasus Airlines | Worst seats ever can not recline and soo tight rather sit on a coach | 1 |
EasyJet | Worst service | 1 |
Ryanair | Worst service I ever had, rude staff and the airline is trying to scam people with additional fees! Their website and app are horrible and full of bugs! My suggestion is to pay a few bucks more and get better service!I WILL NEVER FLY WITH THEM AGAIN! | 1 |
Grupo AirFrance-KLM | Worst service I ever had. I upgraded my flight to business class hoping to get a comfortable flight. Instead I felt like I'm traveling a budget airline. Despite cabin being half full, attendants were always busy with something else except passengers. No welcome drink was offered, like other airlines do. After I asked for it, flight attendant brought me only part of what I asked, saying "I didn't know you asked for something else". Empty glasses were removed after almost 4 hours sitting on my table. I didn't get a breakfast before landing, per flight attendant "because you were slipping at that time", but I saw staff passed me 4 or 5 times. When I asked for a breakfast I was told that we do not have anything except some leftovers (wonder where food has gone). Food itself looked like a fastfood. Overall impression: rude and ignorant cabin staff, avoid KLM. | 2 |
Turkish Airlines | Worst service I have ever experienced of a self-proclaimed „premium airline". Staff is unfriendly is unable to provide any help concerning even easy tasks like deat reservation | 1 |
EasyJet | Worst service I have ever had from any company ever. No answer no help they don't care | 1 |
Lufthansa | Worst service I have experienced. Missed connection due to delayed flight, then rebooked on a later flight which was cancelled. No support at all, no contact from customer service about accommodation or food vouchers (which by law they had to supply), entirely left to our own devices and no apology. Travelling with children but Lufthansa do not care - terrible experience. | 1 |
Ryanair | Worst service and communication from RyanAir.You get what you pay for, but I had to pay extra due to misguide from RyanAir checkin staffs telling me I bought my trip from third party. I bought it from your website. Now Ive waited more than one month for any respons to my refund, because I had to pay for service at checkin. Now Nicole P from custom care chat is incompetent to help me through this. She give me only 2 minutes to fill a form, which she required from me, but it takes more than 2 minutes to fill the form. She then left me befind que in chat. | 1 |
Grupo IAG | Worst service and food. Seats are small, only 4 cabin crew for 300 people they even sell the headphones if you want to watch a movie bring your own. Also no subtitles available in any language. Took forever for the check in. | 1 |
Ryanair | Worst service and never trust this airline I lose couple hundreds pounds because of their S** service | 1 |
Lufthansa | Worst service center I have ever experienced...and trust me I had some bad ones. I had a simple issue: rebooking my flight. First surprise was that rebooking my flight online is not possible...welcome to 1990...you have to call the hotline. First day I wasted 10 hours calling the hotline which was not working at all. Second day after 3 hours in the queue I finally reached someone in the service center who told me they will check my flight and just hung up. So again 4 hours in the queue until someone picks up. This time they managed to verify my identity and put me in the queue again. After 20 minutes in the queue the call ended.On the third day I gott up at 3am to reach the service center (took "only" 45 mins). This time finally my flight was rebooked, of course with heavy additional costs.Never again Lufthansa. This company is in the stoneage regarding digitalization and customer service. | 1 |
Grupo AirFrance-KLM | Worst service ever , from the most expensive flight so far. First flight gets cancelled and replaced with a long connection one, then baggage gets lost and only options are to go look ourselves at the airport if they arrived, while travelling alone with 2 minors????SHAME ON YOU!!!!!! you are stealing so obviously from people and no one thinks of pursuing KLM's actions legally.NEVER AGAIN | 1 |
Vueling | Worst service ever and the customer service is unreachable. Either the flight staff is treated the same way as the customers or they're just sick of all the complaints about the pathetic service and terms (the price seems low but you get to pay extra for everything), because their facial expressions reveal they just want to die. | 1 |
Ryanair | Worst service ever flights were booked for 4th of April - Ryanair advised they cancelled the flights however still no refund (due back over £1200) have tried online chat advised in the refund queue however still no refund and when I try chat every day no agent ever picks up just advised I am in a queue for next available agent however no agent ever becomes available. Has anyone actually receive a refund from Ryanair ? | 1 |
Grupo AirFrance-KLM | Worst service ever from KLM after they cancelled our flight from Amsterdam to Billund had to wait almost 10 hours and fly through Frankfurt home and they couldn't or didn't want to help in any way. Never going to fly with KLM again!!! | 1 |
Vueling | Worst service ever from Vueling Airlines. After making us wait 2 hours on a delay they finally cancelled our flight from Paris to Venice. Then told us that the next flight we would be on was 3 days later and would take 18 hours to get to Venice. Didnt put us up in a hotel even though it was 11pm by the time we sorted everything out. | 1 |
Vueling | Worst service ever seen in my life , | 1 |
Wizz Air | Worst service ever used.They changed the flight 3rd times, we needed to re-book the coach 3 times because of them. Unreliable, avoid if you can. | 1 |
Ryanair | Worst service ever! We were denied boarding after showing them that restrictions have been lifted. The phrase that I will never forget: my manager says no! This happened on Christmas Eve. Where is your humanity. If you were willing to talk to the embassy the right call would have been made. | 1 |
Norwegian | Worst service ever!!!!I had to change my flight ticket. Because it wasn't possible to do it online I had to call them.Was on hold on the phone for 2 HOURS and at last I had to give up. Impossible to get in contact with them.Don't choose this company!!! | 1 |
Lufthansa | Worst service ever!My flight to America was cancelled same day as I was supposed to go. I won an upgraded to business class and payed.Had to book a new flight myself on Air Canada to make sure I got there on time. After a few days I tried to contact Lufthansa to get my upgrade refund , but it was nearly impossible to get true to customer service and when I got true they were not very helpful. It seem like they didn't understand my complaint and I got treated between different service staff. I had to give up first time. Tried 3 more time with different peopl and none of them delivered there promises or took any notes or made sure to document my complaint. I have since hired a lawyer to resolve this matter. Neve again Lufthansa | 1 |
Ryanair | Worst service ever!We were in the que to board the plane, they were letting everyone in front of us on the plane, then all of a sudden they close the gate. We run up to them, tell then that they must have made a mistake, as we ate queing for that plane.They apologised a lot and Said that there was Nothing they could Do. As when the gate is closed, they cant reopen it.They advised us to make a claim to get our money back. But thats doesnt make up for missing that plane. As we were heading to a funeral the day after.Never have i ever heard of anything like it… we usually always fly with Ryan Air. But i guess we have to change Company.I am in total shock of what happened and how it could happen. | 1 |
Ryanair | Worst service ever, always a horrendous time. Was charged 45euro for my bag being 5cms too big and inflexible. Everyone was so rude and there was no leeway. Hope Ryanair continue their evil quest to overcharge people for every little thing. My advice, spend the extra money and get yourself a decent service from a decent company. Ryanair can go fudge themselves | 1 |
Ryanair | Worst service ever, if i wont pay 4 euros extra pr Seat. I cant book my trickets at home but 6 days efter i start my holliday.. 😡 | 1 |
Grupo AirFrance-KLM | Worst service ever. Cancelled my flight, but couldn't be bothered to email us beforehand. Didn't find out until we tried to check in. 2 hours and counting, still on hold with both social media and the telephone. Got hung up on twice by telephone. No answer at all on social media. Not sure how we're going to fix this before our flight tomorrow (theoretically). Might try calling multiple lines, my travel agent (who already couldn't help me), and still trying. Is it really that hard to answer a phone call or maybe (gasp) proactively realize that you just screwed 300 people in their travel plans? | 1 |
Ryanair | Worst service ever. Changes schedule only hours Before departure. Closes gate without final call. No information or helping with getting next flight. Avoid travelling with this company. | 1 |
Ryanair | Worst service ever. Flew from Malaga, even though they had told us we could check in online until 2h before the flight it was not possible to check in on their website/the application 2,5h before. Therefore we had to pay 50 euros per person in order to get them to print our boarding cards.. The staff at Malaga airport was super unfriendly and not service minded what so ever. | 1 |
EasyJet | Worst service ever. It's hard to even state what's good about this. They canceled my flight and refunded me $28/300. | 1 |
Grupo IAG | Worst service ever. Lost baggage because of delayed flight and missed connection and no one is helping to get it back. British Airways website is broken so it doesn’t let me fill missing report and doesn’t give me missing file report number and so no way to contact British Airways because they have dumbest ever AI chatbot. | 1 |
Iberia | Worst service ever. Really complicated to reach, flight got cancelled and I just found out by coincidence in my account. Didnt get a mail. Really bad connenction between Iberia and Latam - iberia is supposed to organise and nothing happened. Spent hours on the phone without result. Did happen on the flight here and now also on the flight back. WILL NEVER EVER BOOK WITH LATAM AND IBERIA AGAIN. People on the phone of Latam tried to help and where friendly but couldnt do anything and didnt even have servicenumbers to reach Iberia even though they work together. | 1 |
EasyJet | Worst service ever. We were left alone at night after our flight got cancelled as they have no ground staff and no one was answering the calls. They force you to book a replacement flight with them in order to book an overnight accommodation and then refuse to give you your money back after you explain you don't want the flight but only the hotel (which you couldn't independently book). | 1 |
Grupo IAG | Worst service ever. Why have any membership or avios here if you are going to be put through a nightmare of incompetence and poor digital tools. | 1 |
Vueling | Worst service ever.Vueling has now found a new way to avoid complains, they just take all their staff avay from the airport.Came from Barcelona to Hamburg on July 9.But our baggage didn't come. Went to the lost and found desk to to start a search.At the desk there were no staff, a note told us to go to Vueling check-in, but no staff.A young men from Vueling went buy, and shouted at us, that it wasn't his problem, and that he didn't care.I have tried to send email Vueling, but they require a search number from - lost and found - which we couldn't get because there were no staff.On phone most of the numbers doesn't work and if you are lucky to talk to a person, they can't/will not help you. | 1 |
Wizz Air | Worst service experience.I got a 500 DKK fine because my carry-on-baggage was "too big", they said.On Wizzair website, the carry-on-baggage should lay under the front seat otherwise the bagage is to big which is understandable. My problem with wizzair is that MY BAGGAGE WAS ABLE TO LAY UNDER THE FRONT SEAT without problems. | 1 |
Lufthansa | Worst service from an airline I have experienced, I would recommend avoiding and using a different airline. On the way to our destination our first flight was delayed and then the airline lost our baggage. On the journey home we once again had difficulties. Our original flight was delayed and it interfered with the layover so the airline rerouted us to Lisbon instead of Munich which added about 3 hours to our scheduled time. On top of that we originally paid for premium economy and we were downgraded on the flight to Boston to the last row of economy right in front of the bathrooms. We also lost our paid choice of a window seat on the flight out of Milan. No one at the airline is available at any counters within the secure area and we could not leave the area and have enough time to get back through security. On top of that we couldn't get through to speak to an agent from Lufthansa over the phone, and once we arrived at our destination our luggage was damaged. Lufthansa waited 2 months to get back to my request for compensation for the difference in ticket price from premium to regular economy and they have refused any compensation, which is ridiculous as anyone with access to the internet can look at the seating maps for these two plans and see there is a clear difference with location let alone service provided. I would never fly with them again, their customer service is atrocious and not worth the headache. | 1 |
EasyJet | Worst service from easyJet. I was flying from Paris to Copenhagen. My ticket mentioned I could carry a 15 kg bag, but my things weigh only 6/7 kg. They asked me to pay 48€ by card at the airport; otherwise, I couldn't take my things with me. I am really disappointed by their service. 48€ is no joke. I promise I will never fly with easyJet again. | 1 |
Ryanair | Worst service i ever had flying a low cost, first the flight got delayed, and because of that they said there were going to hurry ( but still going to arrive late) and because of that we had a very rushy descending and as a consequence of that my head started to feel like if it was going to explode (because of this im never flying again this airline), and also when i ordered food, they took so long i literally had 2 minutes to finish eating, i didnt finish in time and they made me put food table up and eat with my own hands holding the food container while arriving... | 1 |
EasyJet | Worst service i have ever experienced! For hand carry bag they have specific requirements! Charged me for hand carry which is absolutely disgusting bcz same hand carry is allowed in other air in fact every other airplane. One of their agent told me i have to pay 52 euro then other guy said no its 58! They said that my luggage is not allowed in airplane i have to give it on booking when i was travelling from copenhagen to Netherlands then when i was returning from Netherlands to copenhagen they didnt stop me to take the same bag on airplane! Then why the hell they charged me first time and why they send my bag to booking. | 1 |
Grupo IAG | Worst service in terms of avios claiming back from e store online still waiting since 7months raised several phone calls ,complains as well as email nothing one of the worst airline customer service as well as getting back the avios points.Just do copy and paste ,apology thats it rather then going and investigating. | 1 |
Lufthansa | Worst service my family has ever received. First, the flight was delayed, and then they changed the gate and didn't give enough time for the people to move to the new gate. My relatives missed the flight and nobody took responsibility for that. They even have the audacity to ask for money in order to give them new tickets for the next flight and then after a lot of arguing they accepted to give tickets at least, but nothing more. My relatives had to stay for 24 hours in the airport, Lufthansa didn't compensate for anything, no hotel, nothing. We will definitely avoid flying with this company ever again. | 1 |
Lufthansa | Worst service possible.First of all I waited one hour in the waiting line to rebook a flight. She told me that I could rebook without a problem, since I still wanted to recheck the date for my rebooking I said I would call her again.The next time I waited two hours in the waiting line. This time the woman told me that it was not possible to rebook the flight and stopped the call. Leaving me with nothing than promises and more than 3 hours of lost time. | 1 |
Turkish Airlines | Worst service than before. Now Turkish airlines flight fare increased but no option for meal and drinks. I feel it became commercial but service is too poor. I would not recommend anybody to fly with Turkish airlines. | 1 |
Ryanair | Worst service when it comes to visa check | 1 |
Grupo AirFrance-KLM | Worst service with an airline in my entire life. Customer service was awful.I bought a ticket for my daughter with miles.Her flight was cancelled. I tried to rebook it online. Did not work. I tried to rebook it through Whatsapp... more than 24 hours later they tell me I am still in the waiting line. I tried through telephone. Talked to around 6 people. The line disconnected when they put me on hold or was transferred from flying blue to the regular line and had to explain everyting again.After several hours trying to rebook the ticket, my daughter has to wait in Amsterdam for two days and fly to Madrid through Brussels and Alicante.My flights have been delayed many times for several reasons, including storms. But this level of service and this type of solutions is something I never experienced. | 1 |
Vueling | Worst service, I've ever experienced, filthy, airplane and the customer service is nonexistent. Avoid this airline! | 1 |
Vueling | Worst service, I've ever experienced, the customer service is nonexistent. Trying to get my refund from December last year . Avoid this airline! | 1 |
Lufthansa | Worst service, delays, disrespectfulNever use this carrier, even my 3rd world country providers are betterSeriously | 1 |
Ryanair | Worst service. Paid 60 euro to check in in the airport. | 1 |
Ryanair | Worst short-haul airline. They don't give a hoot about the people they serve. They hit you with extra fees for no apparent reason. My last flight from Lanzarote was the last straw. I will NEVER fly with them again | 1 |
EasyJet | Worst staff at Luton I was refused boarding due to a passport issue and I was shocked and v upset as my entire holiday was ruined. No empathy - very cold uncaring staff plus the manager on the phone - the smug tone in her voice almost like she was enjoying my distress. I mean not saying it was easyjets fault the passport - but the way they handled the situation was awful. They don't value their customers. Send out information to customers at time of booking - other airlines do they do their bit to look after customers and inform them. | 1 |
EasyJet | Worst staff ever.Ruined our family holiday,lady was so rude and ignorant and charged us for 3 bags ,while most of other people just took their bags with them. Paris Orly airport. Yelling at us and randomly charging to customers... shame on you .EASYJET NEVER EVER AGAIN. Sent my complaints and have to wait 27days to respond back..well I will write my review everywhere while I wait... | 1 |
Wizz Air | Worst staff in the world. Unfortunately this time I had to fly wizz Air due to no other airlines available. Never ever again. Staff keep looking for problems and want to charge you for everything and argue with you. They didn’t even have any drinks and food left on our flight. They have no respect towards customers at all. Wizz Air staff are 20 years behind our civilisation, their behaviour is old minded. | 1 |
Ryanair | Worst support possible... Trying to buy luggage trough PayPal and pop up window for redirection is not working. They asking me to try different browser. Really? Different browser? You are thinking I didn't try it? And then they give me link where I can pay with credit card, when I especially asked for PayPal. And then they disconnected from the chat. Worst fu***g support ever! | 1 |
SAS | Worst telephone service ever very rude and very unprofessional staffAnd you need to wait for more than one hour to get through no good SAS | 1 |
Grupo AirFrance-KLM | Worst telephone support ever. Rebooked our fligt 1( ONE !!) day before departure. Then the most rude person ever refused to help us over telephone. | 1 |
Lufthansa | Worst than a budget airline. I prefer to give -5* rating to start with...Not surprised as they are getting thousands of negative feedback all over the social media platform. My connecting flight from Frankfurt to Dubai was cancelled. I had to stand 3.5 hours in the queue with no chairs / water / refreshment to get a new ticket, had to wait 10 hours at the airport for the next flight with no support from this budget airline Lufthansa. The staffs are rude, doesn't want to help and few of them were just chit chatting for more than 1 hour. Who has given them the rights to do this and then cancel the flights with no help in the transit. I really wish they get heavily fined by the aviation industry for the inconvenience caused by this budget airline. This airline is going down the drain.... | 1 |
EasyJet | Worst travel experience ever. Mobile website is terrible, it is a desktop website which hardly works for mobile. The website didn't let me check in even after taking my money to select 2 seats that are next to each other. Delays at every step of the process. No food or drink onboard departing and arriving. Staff were rude and fellow passengers seem to have never flown before from the way they were acting (I assume all easyJet passengers are like this lol). I booked as it was cheap but you are best off flying a regular airline as the added fees add up quickly e.g. cabin bags, seat selection… AVOID!!!! | 1 |
Pegasus Airlines | Worst travel experience in my life. They lost my bag on a local 1 hour flight and their attitude was do not give a damn and actually blamed me for the check in process. Don't ever travel on this airline the customer service has the most frustrated individuals and the board of directors are absolutely negligent professionals. I have sent over 40 emails and calls for my luggage with very little response and still don't have my bag. Its a complete scam and lie. Do yourself a favour avoid this airline at all costs | 1 |
Lufthansa | Worst travel experience of my entire life. Flight delayed from London meant 80 people missed the connection from Germany to Cape Town. Instead of holding the flight 30 minutes, Lufthansa let 80 people just … miss it. I was then stranded in Germany for the night and then sent to Istanbul and then to Cape Town. What should have been a 12 hour trip took 48 hours and I was one of the lucky people, others on my flight with young families were having less luck and sent on even longer journeys with layovers of 12+ house. My flight back has now also been delayed by 14 hours. Horrified. Don't ever use this airline, walking would be faster and less stressful. | 1 |
Lufthansa | Worst travel experience of my entire life. Flight delayed from London meant 80 people missed the connection from Germany to Cape Town. Instead of holding the flight 30 minutes, Lufthansa let 80 people miss it. I was stranded in Germany for the night and then sent to Istanbul and then to Cape Town. What should have been a 12 hour trip took 48 hours and I was one of the lucky people, others on my flight with young families were having less luck and sent on even longer journeys with layovers of 12+ house. My flight back has now also been delayed by 14 hours. | 1 |
Vueling | Worst travel experience of my life. Offered 500 euros to change flight, we didn't take it, went to the airport, they didn't have enough staff to process bags, missed our flights, told to wait 2 hrs in a queue to talk to someone who offered us nothing. So overall 3.5hrs queuing, missed flight, extra cost for hotels. No compensation, staff were generally unpleasant. -10 stars..... | 1 |
Eurowings | Worst travel experience!I recently made use of Eurowings for the first time on 13 September flying from NCL to Dusseldorf returning to NCL on 15 September. Both my inbound and outbound flights were delayed with no explanation or apology.In addition to this, I was forced to check-in my small suitcase which has always been accepted as hand luggage on other airlines. Which they have subsequently lost and yet to return to me.I have made numerous phone calls to both the call center and Swissport NCL but no one can give me a clear indication of where my luggage is or when I will be receiving it.I have posted messages on FB and sent emails which have been of one help. I am not a permanent resident of UK and more than 6 days with no luggage while on vacation is awful. | 1 |
Turkish Airlines | Worst travel experience. Delayed on departure, pilot didn't make up any time in the 10 hour flight for people get to their connecting flights in time. We arrive in Istanbul for our connecting flight with the same airline and they had already closed the gate and denied us boarding. The passport check forced us to get Visas to go to the hotel for 3 hours. Now not only are they not compensating us for the delay and hard time and lost time from our trip but they are also denying paying for the Visas we had to purchase on their account. I'd pay double next time not to travel with this airline. Not that the tickets were cheap to begin with at $1,500 a piece for $4,500 total. | 1 |
Wizz Air | Worst travelling experience ever. I was on urgent mission for three days. Left Abu Dhabi to Cairo with no problem. On the way back, from Sphinx airport, no Check in machine and no WiFi to connect to through my mobile. They just checked me in without warning that there is charge for airport check in. While leaving to passport check, the crew called me back took hold of my passport and boarding pass and asked me for charge fees for check in service which was half the ticket price. Nightmare experience. Sincere advice, avoid this company, you may get cheap flight but you will regret it at the end and you would feel very humiliated | 1 |
Ryanair | Worst trip ever! Flight was cancelled an hour after scheduled departure time, no real apologies and the staff scarpered pretty quickly, so nobody to assist in rebooking new flights.I incurred over £400 to get to my holiday destination, albeit 2 days late. I submitted all my receipts to Ryanair, I received the usual acknowledgement, and then absolutely nothing, I followed this up on a weekly basis, and still nothing.It also took over a month to get my cancelled flight cost back, I couldn't find the flight on their website, despite having paid for it and receiving a boarding card. After I persevered from being number 193 in the live chat, I was told I would get a voucher in my Ryanair wallet. I told him what they could do with their Ryanair wallet as I never intend using them again. Eventually, I received the funds back into my bank account. But the additional costs incurred, to this day, nothing received, despite the flight having happened in July.. | 1 |
Norwegian | Worst trip ever! When I come back I will sue you and your incompetent crew for violating me in regards to european law and Human rights... our flight was already delayed 3 hours, leaving us stuck in Norway.. Furthermore, there was an unplaned 2 hour stop in France, due to a passenger with health issues.. ON THE OFFICIAL WEBSIDE of european consumers it clearly States that delays minimum than two hours requires that passengers are given food and drink free of charge. The first time I talked to the Crew they Said someone had a heartattack and they could not deal with anything Else.. when someone Else talked to Them they Said "almost a heart attack", but they would still not provide us with anything.. The second time I even showed the Crew these rules on my phone but they still dismissed me.. So the Crew is lying, changing their story and not upholding People's rights.. The official webside also States that these rights Can be Waves due to war, strick, terror, weather and tecnical malfunction.. As the situation was non of the above, the Crew had no right to dismiss me or the others on the planeYou should loose your licence!!! How dare you treat people this way! | 1 |
Turkish Airlines | Worst trip ever. First it’s never on time, the crew barely speak English. Arriving at Istanbul the airport is literally a shopping mall with all staff who don’t speak neither English nor French only Turkish! Good luck finding you gate on your own. The return trip was a nightmare, the flight from Kenya was late and believe or not when I arrived at Istanbul the clerk at the desk said I missed my connection flight, although I had 20 minutes before it’s departure but of course not as they don’t use tunnels, only buses at Istanbul. | 1 |
Ryanair | Worst trip of my life. Twice changed the time of departure and the airport in London from Gatwick to Luton. The nerves were spent as never before in my life. This is my vacation for two years. I hate you, Ryanair company! From 7 am at Gatwick Airport, you denied boarding to all passengers on that flight. your customer service was rude and rude on the phone to us! We took a train to Luton airport. After the hell we went through we ended up on a plane that wasn't cleaned a few flights later. I would like to attach a photo of a crowded and dirty plane from a previous flight. You should be ashamed of such an attitude, the resale of tickets is almost 100 percent double tickets, for the terrible unsanitary conditions that you allow! what are you taking money for? What do passengers pay for when they buy tickets? You just have to be locked up forever! You are a disgrace! Unfortunately, there are no options to load the photos of your company's aircraft cabin today! | 1 |
Grupo AirFrance-KLM | Worst value for money amongst the vast majority of airlines I have used. I travelled KLM to and from Manila in December 2019. The service on KLM flights generally is a minimum required service level. Staff are polite and practical but adds no elegance or service excellence in any way. The food was outright horrible. I honestly think it was prison grade, a tasteless mushy and grey colored omelette for breakfast and a nasty macaroni for dinner on a 13 hour flight. Really? Can you really not do any better than that. I paid over 1000 euros for a return ticket and got 1 piece of check in luggage. This is unheard of with other international airlines. Are they trying to compete with Ryanair? Perhaps they should measure their standards more by the Middle Eastern airlines. I really wonder whether KLM executives ever travel economy class. If they would I am pretty sure it would be an eye opener and a rude awakening. Whenever I have a choice I will choose other airlines over KLM. | 3 |
Vueling | Worst website EVER - It takes quite a while to book tickets when you have a large family and the website does nothing but time out making it take 100 times longer. The phone lines are 80p per minute which quite frankly is scandalous! | 1 |
Iberia | Worst website I have ever used for an airline. At first I can't log in. Keep on giving me error message. Then once logged in, had to verify each time like as if they are so concerned for the security of your information. Finally once I got in, it tells me Request Not Processed. What a shame to Spain and an embarrassment. This is the 20th century and Iberia can't find better tech guys to fix their website??? LOL, this is a website that sucks up your time if you are lucky to get in. The Avios points are useless. | 1 |
Iberia | Worst website I've ever experienced... I was not able to pay with my card in final step as the digits didn't work in the field... Feels like being back in 1980... Iberia please get some web developers onboard. I ended purchasing my ticket with another company... | 1 |
Grupo IAG | Worst website ever after 20 attempts to book an holiday just returns back a pageThen trying to get through on phone even worseI give up today | 1 |
Grupo IAG | Worst website ever, worst airline. Hitting the lowest score in every field. Why would you fly with this airline if you can never get help, never contact them? Well don't worry their website is so bad you can never book anyway | 1 |
Turkish Airlines | Worst website ever. | 1 |
Wizz Air | Worst website ever. I have gone through pain trying to get to the payment page. And it simply didn't let me pay saying that I am a bot and need to complete purchase over the app. Jokers | 1 |
Grupo AirFrance-KLM | Worst website of any airline!So slow, constantly needs PIN # still puts info needed after you have put info in, prices change in seconds its soooooo frustrating I try not to fly KLM. | 1 |
Grupo IAG | Worst website, can't ever get onto BA On Business, dirty airplane, crap food, rude airline staff.... shall I go on???? BA has gone to pot the last 6 years or so. We can't even access our Points!!! | 1 |
Vueling | Worst wifi service ever. They have the audacity to ask for 9 eur for wifi service which half of the time does not work. And all that in an overpriced flight from Athens to Barcelona. Never again | 1 |
Lufthansa | Worst worst costumer service experience. They hang up the phone on me several times. Whenever I asked for a supervisor they told me no one is available does not matter the time or day you call, they never have a supervisor available. They scream at you and also don't let you talk as they talk over you and with a horrible attitude. I will never flight Lufthansa again. | 1 |
Wizz Air | Worst worst experience ever very first time booked the flight and it was delayed for 7 hours on gatwick Airport. There was no information given from the airlines. They made us run from one gate to other 4 times and our boarding was cancelled for 2 times. Should rate 0 stars. Vacation was spoiled | 1 |
Wizz Air | Worst worst flight ever don't fly through this air company, they are promoting it is the cheapest air but this is money eating flight ever, and in istanbul it is the biggest scam in check-in service his name is hakki he is the manager he is there for do the scam and take the money from people, we are frustrated, tired and finally we paid that is more than flight ticket price, worst worst experience ever don't wanna take wizz air again | 1 |
Ryanair | Worst worst the worst employers i have ever seen in Thessaloninki airport. Ryanair workers were so rude and unprofessional. I have never seen anything like that. Do not fly Ryanair!!! | 1 |
Turkish Airlines | Worst worst worst airline! Never book with Turkish airline again, they just waste your money. I bought a ticket and the flight was canceled. I asked for a travel cheque. It is close to the expiry date and they will not extend it. Waste of money.Their customer service is not responsible and you will become mad at them. | 1 |
Ryanair | Worst worst worst airline. Never ever travel this them. They are after money only and nothing else | 1 |
Wizz Air | Worst you could ever experience. They dislike you when you carry a tiny box and request you pay £65 at check in because you have a box irrespective of the size. But a leather big leather bag is no issue. This is my first and the last flying you people. I was sad all through my journey to Athens. FYI - this is not an additional luggage. | 1 |
Ryanair | Worst! wanted us to show boarding passes but the site was down for maintenance so then they charged us to print them. WHAT THE HELL? I took screen shots and everything to show them ..no one cared. | 1 |
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