Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | Worst, most inflexible, most inefficient, most bureaucratic airline I have ever seen. Customer service is terrible and useless one response has taken days and then they abuse me with fees. Buyer beware if you have a problem customer service will do nothing to help you!!!!!! | 1 |
Ryanair | Worst. Airline. Ever. I booked a flight and holiday insurance over a year ago just prior to covid cancellations. Despite my holiday being cancelled, and having an entitlement to claim for those costs through the insurance I purchased, both Ryanair and the insurer have refused to provide compensation. They have also made it impossible for me to contact them or complain.Also beware of flight costs - they may seem the cheap, but they do not include costs of baggage or seats! | 1 |
EasyJet | Worst. Plane. Company. Ever. Treated like durst. Lost my job because they didn't care. Will ALWAYS advocate for another airline with everyone I know. Scumbags | 1 |
Ryanair | Worst. They charged me 55 euros and I didn't receive an email for check-in (I gad one baggage to check-in). | 1 |
Lufthansa | Worste customer service ever. They responde to emails inat least 4 weeks (!!!). No chat support available, endless waiting on the phone. Unbelievable for a flagship airlines | 1 |
Ryanair | Worstst company ever, had to pay 55 eurosto get on the flight, while i was way before the check in. Never book with this company you wouldnt wave any money | 1 |
Turkish Airlines | Worsttttt airline and people. AVOID AT ALL COST! All they do is transfer you around and hung up. Complain/report/sue us if you want type of attitude. Should be banned! | 1 |
Vueling | Worth Zero.Total lack of customer serviceThe pits that's the best I can say.Never paid up money we are due from the delayed then cancelled plane. Then offered one four days later for Gatwick via Valencia. No compensation received. Had to purchase BA flights home.You just hit brick walls with this airlineI am astounded that they are still in business.My advice…. Never travel with Vueling. | 1 |
Lufthansa | Worth it. So worth it. Not just for the efficiency and the service but the competency of staff. I have remarked that most of the staff have a decent knowledge of multiple languages which makes every step of communication so much more clear and fluid. Sometimes you are have travelled from the ends of earth, most likely missing a few vital hours of sleep and you just want to be understood! I feel can rely on this constant level of professionalism. | 5 |
EasyJet | Worthless company, it took 2 hours for the bagage dropoff. And they lost the carseat of our daughter... | 1 |
Ryanair | Would also give no starsChanged our flights, like it or lump it! I had to lump it! Chasing refund which arrived after 5 weeks, minus £125. So they effectively offered us a flight they couldn't guarantee then charged us £125 for the privilege, utterly morally wrong. Anyone else had these problems? Any words of advice as to how to get the rest of my money back? | 1 |
Jet2.com | Would always choose Jet2 over other airlines. The airport experience in particular is much better and faster than other carriers. But I don't understand why it continues to not be possible to book a seat on a plane in an area away from children and toddlers.Again I was squashed in to my seat with a mother and toddler on her lap next to me. It's a very poor flight experience and totally avoidable if airlines thought about all customers equally and not more so concerned about those travelling with kids.Think about it - people book adult only holiday accommodation for a reason. So give them an adult only plane section too, rather than assume everyone is happy to have a child in the next seat dropping stuff all over them during a flight! | 4 |
Lufthansa | Would be 0 if I could. It is no exaggeration to say this is the worst company I have ever dealt with. After our cruise was cancelled and rebooked we needed to alter our flights. We called Lufthansa and was informed we had to pay £600 to alter the flights but that this amount would be refunded to us. After this was told to us in June we have been told by 4 other advisors that this was happening after we sent a bank statement and that we should have had this last week. I gave them another week before calling only to be told today that we are not eligible for a refund as we are the ones who changed that flight and the fee is £70 per person with added fees on top. To say we are disgusted by our treatment is the understatement of the century. I understand there are rebooking fees and do not mind paying them but after being lied too on multiple occasions is it too much to meet us in the middle!!! This company is a disgrace to the travel industry. | 1 |
Ryanair | Would be 0 stars if possible. Horrible experience from start to finish. Delays getting on the aircraft, left on the runway in Tenerife with no air con for 30 mins then delay in baggage when leaving aircraft. No food or drink on flight. Will never fly Ryanair again | 1 |
Grupo AirFrance-KLM | Would be great if baggage showed up. I purchased the ticket via Delta.com as their price was cheaper for this route. I fly enough on SkyTeam to know that inter carrier arrangements can cause some issues, but have not had an experience like this. I checked in at BHM and had all my bags checked all the way through to DXB. When I arrived at DXB, no bags showed up. So after a few mins at the baggage office (who were superb in locating and providing info) we found out that all 3 bags were left behind in ATL. 2 were subsequently routed via CDG & 1 via AMS. I know that logistics are often out of the hands of the airline, but was surprised that 20 hours had elapsed between taking off at ATL and arriving at DXB, so was really surprised that I hadn't been informed via any kind of automated or manual message. Eventually after 36 hours all 3 made it to my destination and all was good. A little about the service. The ATL-CDG 777-200 was OK, nothing bad, but 2x2x2, so not a huge amount of privacy, CDG-DXB on the new 700-300 configuration and seats are great! Plenty of room, giant screen, much better food and service than a couple of years ago. Even the connection in CDG wasn't that bad. Overall a very nice experience. DXB-CDG, again AF metal 777-300 and CDG-ATL an old configuration 767-400 and noticeable less foot room on DLs BC seat than the new AF. Service still good however. I think between AF & DL there isn't much difference in service, so it's all down to personal comfort which I did find better on AF. Arriving at ATL had another baggage nightmare, none of my 3 bags made it again. They were on my flight, but got held in customs. Unfortunately there are some communication problems at Delta as one person said they were on carousel (which clearly they weren't), one person said they were held up in customs (as per the delta.com app update) and one said they were already transferred to my BHM connection. So if they could clean up their internal communication issues and give out reliable info this would help reassure PAX. Eventually arrived at BHM only to find 2 of the 3 bags and one was put on a later flight. At least I got them all back eventually. | 7 |
EasyJet | Would be helpful to have an indicated waiting time for the chat or how far down the queue you are. Once someone was available (Saba), they were very helpful. | 4 |
Jet2.com | Would be higher if they would ditch the idea of charging for sitting together. Its so "Ryanair" and allocating yourself a seat when checking in online costs Jet2 nothing! | 3 |
EasyJet | Would be nice if there was someone on the end to help! | 1 |
Grupo AirFrance-KLM | Would be nice, if their website actually worked!its embarrassing. so many bugs!Trying to file a claim for baggage they lost at schiphol, and the form does not even work!Its a joke, unless they fix stuff, don't give them your money. The staff do their best, but the organization is clearly struggling with the basics | 1 |
Ryanair | Would be no stars if the choice was there... Ryan air cancel your flight, leave you stranded, no refund and they don't reply to emails !!! | 1 |
Ryanair | Would be zero stars. Booked through Thomas cook who from ringing Ryan air multiple times I now know have no commercial agreement with Ryan air and should not be selling their flights. Currently no 29 on live chat as on fourth communication with Ryanair of me trying to get my flights refunded as they were changed by 10 hrs was unhelpfully told to go on live chat as I clearly have nothing better to do! They won't refund to travel agent and want to give me direct but making it as difficult as possible. | 1 |
Turkish Airlines | Would choose negative stars if I could. Used to love Turkish Airlines but not anymore. These days, they have adopted highly unethical business practices and a subpar product. Completely arbitrary change fees, which we disputed and amex found in our favor for half the fees. As a result, they suspended / cancelled our tickets without telling us, forcing us to purchase last minute segments, for 3x the price, at the gate so as to not ruin our honeymoon further. There are numerous other cases on other sites of having tickets arbitrarily suspended without notice. Their Newark manager Nuri Basaran was highly unprofessional, refused to help one bit, and tried to convince us it was our own fault.Fly this airline *at your own risk* You will not be able to make changes, receive refunds or do any customer service action of any value through the phone with them and you're forced to communicate through an antiquated online feedback form, designed to frustrate customers and force them to quit (there is no record of previous discussions, new agents each message, 5 day replies) Think you can get an issue resolves in person? think again -- in any airport, including in Istanbul, there is not one person that has authority to issue flight changes, credits or refunds. You have to keep fighting through the feedback form and hoping that your message gets routed to the right corporate department.Flying this airline is absolutely not worth it anymore. The planes are old, the food is a LOT worse than it used to be, the prices are high - and if you have any service issue whatsoever, you will waste many hours, if not weeks or months of aggravation. For those that are having issues - know your rights, carefully review the below documents and present them to Turkish and your local authorities where possible.Know your rights: Search for shy-passenger.pdf from the Turkish government. Search for FR_67_0329_EN-PDF.pdf from Turkish Airlines. | 1 |
Grupo AirFrance-KLM | Would definitely never fly again with Air France or Delta. 1) I got my ticket from Delta and upgraded later to Premium Economy. The email I got from Delta says that my second checked luggage is free from JFK to IST (see attached photo). Air France ground crew at JFK said that it is free only for JFK to CDG and that I had to pay for CDG to IST although my bags were going directly to IST after checking in. Delta should have informed better as their email was grossly misleading. 2) My Premium Economy seat footrest was broken. It was basically not there so probably people who sat at this seat put their feet on the back pocket of the seat in-front of me so that was also broken (see attached photo). For an upgraded seat that I paid extra for it was uncomfortable and not worth it. A cabin crew member came later and told me they will send me a discount coupon of 45 euros on my next flight ticket with Air France and that is the only thing that they can do. 3) On both ways in CDG transfer while going to the US and coming back from the US and flying to IST there is a security control with long lines. Getting just out of one flight trying to catch another and you are again stuck with a security control. Overall I am very unhappy with my choices and would probably never fly again with Air France or Delta. And probably direct flight from Turkey to US would be better because the CDG is also not very entertaining and has very little options due to terminals/gates in terms of services, shops, food and lounges. These tickets are not cheap even if they are not upgraded and still the service and aircraft are not up to the standards. And when you upgrade and pay extra hoping that you will get some rest and sleep the seats don’t function as per my case. | 2 |
EasyJet | Would give -1 star if i could. 17hrs before our flight home from Venice a message flagged up on both our phones saying flight cancelled use the manage my booking to re book. I needed to get home as not enough medication with me. Put on hold for 2 hrs then finally spoke to someone who did not give a toss. She kept telling me to have a refund and find our own way home as they had no flights until April and other carriers had no flights. Now while i am asking her to check Ryanair my husband is on Ryanair website and found a flight for 6hrs later than easyjets original flight. I told her this and she said well book it then, i said transfer us to that flight but she said i cant its not available.We booked on to the Ryanair flight ourselves for £98 to Stansted then £84 for a coach to Liverpool. It took us 23hrs in all to get home and now to top it all they wont pay expenses or compensation. | 1 |
Ryanair | Would give -1, for the daylight robbery, additional fees for everything, poor customer care one staff at check in desk said she couldn't help me with airport transfer query as she doesn't work for Ryan air she even said she works for a subcontract agency - lame excuse to pass on the blame! tried the chat bot got passed onto online chat support again total waste of my time and roaming data got no support very basic and repetitive so frustrating - wont ever buy any extras from them not only are they're overpriced BUT they take your money and never send any vouchers I'm still waiting for my airport shuttle transfer vouchers week after my holidays, if I had no spare money would of got stranded abroad instead had to pay for private transfers both ways - by the way much cheaper than what I paid through Ryanair and now i have to go through the rigmarole process filing for my missing airport transfer vouchers refund on a system so complex and designed to put you off filing for a refund disgraceful!!! | 1 |
Wizz Air | Would give 0 if I could. AVOID AT ALL COSTS. Two separate flights with them cancelled less than a week before the flight, leaving me with no other options but to either cancel my holiday or book hugely expensive flights last minute. To cap it all wizz air then have the cheek to make claiming a refund incredibly complex and labour intensive. They have non existent customer service contacts other than a chatbot. I will never book with them again. | 1 |
Wizz Air | Would give 0 if I could. Overbooked all flights out of a remote Albanian airport. Been chasing for the refund for over a month now, despite them saying they would send it. Complete breach of EU regulation. | 1 |
Eurowings | Would give 0 if i could. | 1 |
EasyJet | Would give 0 if possible. The MO of this company is to take your money, provide terrible service, never apologise and then give 0 recourse. Honestly it's worth paying a little more for another airline if you have the option as if anything goes wrong you'll recieve no help or understanding from this airline and you'll never get your money back. | 1 |
Norwegian | Would give 0 if possible.Paid extra for priority boarding, but at the gate they just boarded everyone together. When I boarded there was no space for my bag and that was exactly why I paid extra to board first. The staff were super rude about it. What a mess of a company...Total rip off! | 1 |
Ryanair | Would give 0 stars but the plane did land. Got charged 150 dollars for some nonsense and the plane looked like a lifeboat. | 1 |
Ryanair | Would give 0 stars if I could - absolute shambles of a company! Still waiting on my refund for my two flights which were cancelled nearly a year ago - told to wait 20 days, 28 days , 25 days, 30 days , 40 days , 100 days and the list goes on. It does NOT take long to process a cheque especially not a year down the line. I am disgusted with this service this is my money which I require. I have been told many times my case will be escalated and I will hear via email and not once have I received an email. The latest crap now is that my cheque was issued in October when this is the first I have heard this and I have been speaking to them multiple times between October and now. They are talking rubbish as I have revived no cheque and they can check what has been cashed into my bank account!! DO NOT BOOK WITH THIS MONEY GRABBING COMPANY! | 1 |
Ryanair | Would give 0 stars if I could. Cancelled our flights and did not have a same day flight so we had to go with another airline. Would have been stressful but fine ..however they then made the refund process shambolic. Made out we booked third party (when we didn't) and as such sent endless emails, forms and requests before they would process refund. Called me the wrong name multiple times in customer service emails. How can they make life difficult by cancelling a flight and THEN make us jump through hoops for refund?! Refund should have been simple and straightforward with an apology. Horrendous service all round. Lost a customer for life | 1 |
Ryanair | Would give 0 stars if I could. Second time now there has been hidden costs, rude staff that tell you it's in the small print (although there were about 10 passengers being charged an extra £45 last minute before the flight) they know what they are doing and they catch you right before you go on to charge you more or you cannot fly. If you don't want any stress, do not fly with Ryanair. | 1 |
Ryanair | Would give 0 stars if I could. The single most infuriating, inaccessible, un-user-friendly experience I could ever fathom in my worst nightmare. Website is designed to aggravate, confuse, muddle and con you out of every penny. Crashes, is difficult, kicks you out of booking process at will, gives misleading error messages, offers one minute to complete booking and then a second later, kicks you out again. I CAN'T SAY ENOUGH BAD THINGS. SORT IT OUT!!!!!! | 1 |
Turkish Airlines | Would give 0 stars if I could. Worst travel experience I've had. They wouldn't provide a gluten free meal and caused delays that lead to us missing the connecting flight. The customer service team were incredibly rude. It's a shame that they don't care about customers. | 1 |
Ryanair | Would give 0 stars if it was possible. | 1 |
Ryanair | Would give 0 stars if possible on a flight to Dublin from Leeds Bradford we where kept on the runway for 5 hours due to incorrect paperwork from Ryanair head office, head office wouldn't answer the phone to the pilot so he couldn't resolve the issue so he could land in Dublin he explain in all his 16 year career he had never experienced such incompetence and apologised to all the passengers, Ryanair never offered the passengers a complimentary drink or anything and all seemed clueless and un sympathetic to the passengers, I requested compensation for the delay but when they could finally be bothered to deal with the claim they said it was due to bad weather which was a complete lie, this was my first time using Ryanair and it will definitely be my last, they are a horrible unreliable company which treats its customers with total contempt my advice is stay well clear from these cowboys even if their price is a few quid cheaper 😡🤬😡🤬😡🤬😡🤬 | 1 |
EasyJet | Would give 0 stars if possible. As per other complaints, they make it impossible to get a refund for cancelled flights. Website does not allow it. Customer service call is a waste of time. E mails do not get answered. Ok - it's a tough time for everyone - but almost every person and company in the country is showing "community spirit" whereas EasyJet just want to make sure they can make their next dividend payment. | 1 |
Ryanair | Would give 0 stars if possible. I paid a premium to make sure me and my kids would be sitting together. They sent a 'different' plane which apparently meant allpre booked seats were void. Kids were very distressed and it ruined flight. Now Ryanair are refusing to refund the premium I paid, even though we were not able to sit next to each other. Been fighting this for months. TERRIBLE AIRLINE. | 1 |
Vueling | Would give 0 stars if possible. Impossible to reach them and recieve the compensation we are entitled to. Ruined our entire holiday. Never use this company. | 1 |
Ryanair | Would give 0 stars if possible. It's being over 20 days and still didn't get my refund. Shame on you Ryanair. Never going to use this company again. | 1 |
Grupo IAG | Would give 0 stars if possible. My flight was canceled after spending an entire day at the airport for nothing. Because it was last minute, there were no other possibilities of getting to my destination in time. Customer service was incredibly unhelpful. I spent hours on the phone and on chat with them to no avail. I was also going to earn status on this trip since I am a loyal customer. Their status earning is changing and now I am going back to 0 for status which is incredibly frustrating and unfair, and no one was willing to help or even try.... Horrible airline and customer service, will be sticking to Virgin, Delta, Air France and other airlines that are more reliable and have much better customer service. Joke of an airline, especially given how large it is... one would think they could do much better. | 1 |
Ryanair | Would give 0 stars if possible. Withholding €700 from 3 flights I had booked that have been cancelled. Impossible to contact, non-existent customer service. Finally get a reply on Facebook messenger stating that my flight from two months ago was not cancelled so I can move it but I'm not entitled to a refund, despite me receiving an email stating my flight was cancelled. Then told to contact customer services to look into it but there is no customer services who will reply or help. Ryanair have posted €1 billion in pre-tax profit this morning whilst withholding millions of their customers money. Genuinely will not fly with them again. Worst airline and customer service. Can only hope that they don't survive the Coronavirus crisis. | 1 |
Ryanair | Would give 0 stars if that was an option, our flight on the way out was delayed 2 hours and then our flight home was delayed 17 hours!!!! We have been told we are not entitled to our money back or any compensation!! We will never use this airline again, was made to sleep on the floor in a hotel that's how they treat their customers. Absolutely DISGUSTING!!! Avoid at all costs!!! | 1 |
Ryanair | Would give 0 stars to these thieves if possible. They are the worst along with w****ir and others who refuse to give refunds and expect you to pay £200 just to change passengers name aswell s paying a flight change fee. Last time I used them they world even let me on the flight I had paid for because they were unwilling to help me update a document needed which would taste 2 minutes to update. Thieves and scam artists, may they as well as all like them go out of business. Stick with e**y**t if you need a cancellation that gives vouchers so you don't lose your money to greedy b*****ds like this crew. Their cheap flights are not worth it | 1 |
Ryanair | Would give 0 stars. Ryanair is absolutely rubish. They deny you on their delayed plane for being late, even though you have been waiting at the airport for 4 hours. Cannot renommend! | 1 |
EasyJet | Would give EasyJet a zero, but it doesn't allow. Have left us stranded in Crete, cancelled our flight for 12am when we arrived at the airport, we then line up to try and get some help and the staff at the airport say it's not their problem and there's nothing they can do. We spend 2 hours on the phone to get some assistance from easy jet to tell us to sort it ourselves and book a flight with another company and fill a form out to claim it back. The women on the phone had no sympathy whatsoever. No assistance with accommodation and have left us wandering the streets of an area we don't know with our friends 8 year old child. They supposedly booked them a hotel for us to get there and to say it was rejected. We then tried to ring back and the lines don't re-open till 9am. Worst company ever. | 1 |
Vueling | Would give Vueling no stars if I could. My booking attempt online failed many times.I was trying to use a 450 euro credit note.I found out something that might help anyone in the same position.If you login to your account first you can't book for 2 people, just yourself (my wife wasn't happy) - and this was before getting to the credit note bit, so Vueling must be losing tons of bookings from loyal (!) logged in customers.BUT (and here's the useful bit)Book without logging in, go through the booking process and you can still use your flight credit.When you to the payment screen (impossible if logged in, that fails when entering contact details) you can select to 'Use Flight Credit' using the credit note number on your original email (I hope you kept that).I nearly didn't spot this - it's above the bit where you put in your credit card number.So, used the credit. Done.Another BUT - I would never use Vueling again. Their whole approach seemed to me designed to be confusing and to hide final pricing. The first pricing offer means boarding pretty much with no luggage. Who does that? Then the pricing structure around luggage and other items is odd (carry on more expensive than checked baggage; you can take a 'bundle' of luggage and seat booking or add things later).But the extras such as luggage, seat booking and cancellation or other insurance can be added late in the process, after you've said who's travelling, so price comparison is made difficult, both with the bundles and with other airlines. There's a thing called confusion marketing, and this is what the Vueling process looked like to me.Finally their 'helpful' contact centre is mostly recordings, followed by 'Goodbye'.If we run into any trouble on our trip I personally doubt Vueling will be any help at all.I did actually manage to speak to someone. They didn't understand their credit note system, and the charges they quoted when they finally understood which airports we were using were pricier than the online ones (because of having to use a person, because their online system doesn't work).Other airlines are probably following a similar system, I haven't checked lately, but that doesn't make this right. | 1 |
Ryanair | Would give ZERO stars if I could!!!! My flight was cancelled from Porto to Stansted airport, there was 5 of us traveling (including one child), and I had two options: ask for a refund or re-book another flight with them (bare in mind that all the flight from Porto to Stansted that week at least, were cancelled); of course I asked for a refund. I had to re-book everything again for the 5 of us. All the flights from Porto to the UK were sold out for that day and so I had to fly to Lisbon and catch a connection flight there. My original price with Ryanair for the 5 of us was around 200 pounds; having to re-book everything, costed me around 850 pounds. I then had to fly to Heathrow airport (it was the only option available from Lisbon). My car was parked at Stansted airport. So I had to find a way for the 5 of us to get to my car. My journey home took me about 15hours when it should have taken me around 4 in total. In the end of the day, I spent around 1000 pounds to get home. And I missed work. When I asked Ryanair for a compensation (I think we deserve it), their answer was: I am sorry, but because you applied for your refund you can't have any compensation. Was I supposed to not ask for it?or to wait MONTHS until I had another flight with them to get me to London? This is a disrespect with people, messing with peoples lives like we do not matter! I will NEVER fly with ryanair again and I really hope the company goes down!! Horrible horrible experience, I just can't understand how people can be so disrespectful with someone who trusts you!!!! I am an emigrant, and I rely on companies like this to get home, to see my family, my friends, to spend time with them which is not a lot. Worst company EVER!! I would tell everyone I can not to fly with them ever, you think the flights are so cheap, guess what. in the end costed me a month salary!! SHAME on ryanair!!!!!!!!!!!!! | 1 |
Ryanair | Would give a 0 star if possible. 3 days before my holiday they send me an email about the baggage policy change. £100 out of my holiday money before I have even gone as I need to pay £50 per flight to add a 20kg suitcase now. Was originally going to take 2x 10kg cabin bags. 1 for me and 1 for partner. However now you can only take a bag which fits under the seat without incurring extra charges. Absolute joke and can promise Ryanair that I will never be using them again. Please find me a decent airline that charges for a 10kg cabin bag. Absolute awful. Booked flights last year and this should of been clearly noted during booking. However that would be good customer service and being honest. Integrity is not in the Ryanair dictionary. | 1 |
Wizz Air | Would give a Minus zero if I could, this is absolutely appalling service. Before people jump on the bandwagon about it being budget, yes I fully understand it is budget , but just because they are budget does not make them entitled to not have have any customer service skills. We also got told lies on the day we flew home. They advised that Gatwick was not accepting people due to the storm when we were half hour away and we were returning back to Rome! However this was not the case. Flights were still landing in Gatwick. We also had no other explanation from the flight attendants. People are fully accepting that these circumstances happen and like to be kept In the loop, however we had no explanation of anything or what we were to do when we got back to Rome.Once we got back to Rome we had to find out ourselves that we had to go to wizz air desk in arrivals. My goodness once we got there I have never experienced staff being so rude to customers who were at this point very distressed. A lot with kids and by this time it was very late. Even one of the staff just left to go home and leave a huge queue!! We basically got told nothing they can do and to book a new flight and to make a claim!! We since have made a claim as we had to book new flights thankfully not with wizz air! But as we suspected the claim has been rejected. I never have used wizz air before and after this experience never again! Wizz air shame on you! | 1 |
Lufthansa | Would give a zero if I could. Far far away from true German ethics. Terrible experience. Never again. They cancelled my booking and did not notify me. Neither did they give a me a refund. Customer service is probably run by incompetent staff, who hang up if they don't know what's happening | 1 |
Ryanair | Would give less if I could. Go with any other airline regardless of cost. They dont deserve one penny of your hard earned money. | 1 |
Grupo IAG | Would give less stars if I could. Terrible customer service, oversold flights, delays and lack of communication. Not much else to say to be honest. Gone from one of the best airlines to one I really try to avoid using where possible. Only interested in your money without providing any form of service. | 1 |
Ryanair | Would give less than 1 star if possible!!A booking of 4 for return flights to Malta. On check in we were surprised to find that we had been allocated 4 random seats around the plane, now with a global pandemic on going we suspected that it may be due to social distancing, but we're horrified to find that we had all been allocated seating with strangers. We were however allowed to pay and additional fee to move our seats together in another part of the plane which had empty seats!!Now don't get me wrong I know that in current times things are difficult for everyone, but forcing people to sit in close proximity to strangers for 3 hours, or pay an additional fee is just wrong and immoral, and although I can't boycott Ryanair and even if I did it wouldn't really bother them I shall however be more careful when choosing my flights in future!! | 1 |
Ryanair | Would give less than 1 star if possible, poor customer service, was hung up on on the phone after an hour of being on hold which most likely cost a fortune. The fact we are trying to be greener and you can't cancel a flight booking (especialy with the corona virus outbreak) is ridiculous, there will be planes in the air with barely any customers on board. | 1 |
EasyJet | Would give minus stars if I could booked our trip 6 weeks ago checked in 30 days before departure arrived 4 hours before flight departure to sharm el sheik from Luton got to the boarding part to be told stand at the side like naughty school boys we need to talk to you waited an eternity for everyone else to board even boarded people who don't have seats the people told us this then we were told sorry only one seat left go back to check in and get flight tommorow from Gatwick we were then told collect your bag from oversized baggage that took 5 hours a manager even tried to suggest its our fault as one of us could have gone excuse me two seats were bought and paid for absolute joke of a company do not use them they were so blassay about it saying its because of no shows so they overbook we were singled out as the others were females that had no seat extremely sexest you suck I will never use easy jet even if it costs 10 times more will use another airline | 1 |
Ryanair | Would give minus stars if possible. Currently sitting on a flight that is 3 hrs delayed. The flight attendant Maria called my girlfriend a bad word which I apparently cannot post here for asking a simple question about why she had to move her cabin bag which I paid for… I understand being an steward is a stressful job but if you can't handle a simple situation maybe it's not for you… Baffled and extremely disappointed by this experience and will be pursuing consequences through every channel possible | 1 |
Ryanair | Would give no stars if I could and I'm sure you all would too. Read quite a few reviews and this company has done to everybody what they have done to us. Thieving scumbags, wont refund anyone instead they are sending vouchers???? Mr O'Leary do you honestly think people would use your airline again, people wont forget that you stole money from them in a time of crisis. What you are doing is illegal and I pray your company goes under for this. You nasty horrible piece of s**t. Hope you all get your money back | 1 |
Ryanair | Would give no stars if I could, we travel to Valencia from Manchester a lot, however these last few months have been a complete nightmare travelling with Ryanair, a few weeks ago on arrival to Manchester we waited 2 hours for our baggage, last week going to Valencia the flight was delayed 2 hours 55 mins on return again waited nearly 2 and half hours for baggage, Manchester airport staff said it's Ryanair's fault as they made all the staff redundant when covid hit and now are short staffed, but the worse thing on both baggage delay was that Ryanair flights that arrived after us got the baggage before our flight, this is totally unacceptable and all customer said it's because there's only Ryanair fly to Valencia direct so they have no other competition which may well be correct so they know they can treat their customer how they want.. my daughter went back to Valencia last night with a 9 month old baby the flight was delayed over 5 hours due to Ryanair not having ground staff which the flight attended advised them, she only got back after 3am, how you treat your customer is not acceptable they didn't even have any bottle water on flight, just remember without customers then you are nothing. Just hope another airline steps in with a direct flight. | 1 |
EasyJet | Would give no stars if I could. It is called easyjet because it is easily the worst airline on the planet!. Checking bags and bag sizer has now been made smaller. My bag fit nicely last summer and this year it did not - the same bag! they then charged us a whopping £144 for putting bags in the hold - ruined the beginning of our holiday - we were not the only ones - they ripped off a load of people and they 'easily' made almost £3,000 in the 2 minutes of boarding. Needless to say - we will never fly them again. BE WARNED - the bag sizer has been made smaller this year | 1 |
Ryanair | Would give no stars if possible. They won't allow a psychiatric assistance dog on board, despite receiving her training paperwork and public access assessment certificate. The Civil Aviation Authority states "Airlines must accept all assistance dogs for air travel without charge." Completely ruined Christmas for my disabled daughter :( | 1 |
Ryanair | Would give them 0 stars if I couldRacist, discriminating and staff lack compassion and understanding when travelling as a family with children 7,5,3. Paid for seats to then be told they're not valid and was forced to put my histerically upset 3, 5 and 7 year old next to strangers without a parent beside her. Staff was rude and ruined our holiday and caused trauma to my kids who are now terrified to fly. Thanks ryaniar! You're absolute scumsOur return journey was just as bad as we were threatened by the staff at the gate because they refused to let my daughter carry her 30cm guitar on board. The exact words were "do you want to fly back or not"We asked staff for names to make complaints and they refused to provide them. Absolutely disgusting behaviour caused us anxiety attacks, stress and further mental health issues on the flight back. Never again | 1 |
Jet2.com | Would give them none if I could. GIVEN £100 COMPENSATION for the worst and most expensive holiday I have ever had. Cancelling my room and putting me in a sub standard hotel and resort where I never wanted to be as I had been there before! Making me ill for 2 months after. That's fine is it £100 out of £1800 for the WORST HOLIDAY I HAVE EVER HAD IN 60 YEARSYour company is a joke! I'm escalating with ABTA now as you really don't care and won't give me details of your Managing Director YOU NEVER REPLY SO NO POINT | 1 |
EasyJet | Would give them zero stars if I could. Booked package holiday for August and want to amend to next year due to pandemic. Unable to contact them, no response to email. Disgusting service and I will never, ever use them again!! | 1 |
Grupo AirFrance-KLM | Would give them zero stars if I could. Requested a refund/voucher for my flight and was entitled to one per their website. Received an email that I was going to receive a $50 refund. The issue is, I paid $1400 for the flight! This company is operating illegally, but no agency is keeping them in check. I'll remember this next time I fly. NEVER KLM!!! | 1 |
Lufthansa | Would give you a ZERO rating. Landed in Barcelona on Saturday baggage did not turn up. Now Wednesday and on day 4 of my cruise and guess what no luggage.Customer service non existent. They could not give a toss about their customers… fly home on Monday who knows if my bags willbe with me as Lufthansa don't….. thought Germans were meant to be efficient | 1 |
EasyJet | Would give zero if I could.This airline is expensive for a super low cost one. Same prices as better airlines for a terrible service: the aircrafts are old, not comfortable and dirty. Not a lot of space, feel very squeezed. Significant delay and further delay because pilot « missed » his spot to take off. | 1 |
Wizz Air | Would give zero if could. International flight cancelled 30 minutes before take-off. Left stranded at airport 11:30 at night. Complaint and escalation via ombudsman. Found guilty and instructed to pay compensation. It has been 6 months and still no compensation paid. Avoid at all cost. It might be cheap on the surface but it will cost you so much more in the end. | 1 |
EasyJet | Would give zero if possible. Absolutely shocking company. Only need a note from them for my travel ins company. Cant get hold of anyone. Wrote a letter. Emailed loads. Gone through Resolver. Still nothing over 6 weeks now 😡😡👎👎 | 1 |
Wizz Air | Would give zero stars if I could! Have been waiting 3.5 months for a claim to reimburse cancelled flight costs (€700). Told 5 times over the phone that the payment will be processed in 5-10 days. Emails are not responded to and the customer service are no help. Will NEVER fly Wizz again after this treatment and will yelling it from the top of buildings to warn others!! 😡 | 1 |
EasyJet | Would give zero stars if I could. Really, if you're at all bothered about actually getting to your destination then do not book with easyJet. Flight cancelled two weeks and one day out (nicely timed so zero compensation is payable). But don't worry because they've offered an alternative that's almost exactly the same apart from its on a different day, at a different time and going to a different city! To top it off I claimed for a refund and theyve only paid me half the cost of the flight. I hope they go bust. Pathetic. | 1 |
Pegasus Airlines | Would give zero stars if i could. This is the worst airline on the planet with non exisitent customer service and extremely rude staff. They stole my money for seats i'd paid for so my family could sit together and to which they emailed me confirmation of. On checking in, they decided to split my entire family up and gave us completely different seats even though i had paid for these seats prior to check in. When i explained the situation they were extremely rude to my family and I and just told me to contact head office about it. I contacted head office 6 weeks ago and still ive had no reply. Each time i chase this via email as the phone number doesnt work, i get an automated email back saying its being investigated. Shocking service and terrible airline with constant delays and rude staff. Id rather swim across the atlantic than fly with this disgusting airline. | 1 |
EasyJet | Would give zero stars if it was a option. EZY2105 on 17/08 delayed for 11 hours. Put a claim in for compensation which was rejected on the basis of them saying "we did not board the plane" (we did!) after ringing easyJet I was told that they had initially lost the list of passengers names! They had then apparently had found it and I was told to resubmit my claim! Absolute pathetic service. To be told that we hadn't been on that flight when we had actually makes me so angry and in my opinion is a major security issue if they don't know who is on a flight! | 1 |
Ryanair | Would give zero stars if it were an option.Had booked extra leg room seat thinking it would be a pleasant experience and had a clearly mentally unstable passenger be incredibly rude to us on a flight. Saw a recent story come out about a brawl on the flight and reminded me of that incident. Do they let criminals on their flights?Airline needs to be shut down. | 1 |
Ryanair | Would give zero starts if possible.Bad costumer support.Quick to answer though. Just sad the answer is useless. | 1 |
Wizz Air | Would give-5 if I could PLEASE DO NOT BOOK WITH THIS AIRLINE I've just received an email stating our flight to split in April are cancelled- request a refund and was given wizz credit which I don't want as a this airline has proven to be unreliable- tried to convert to cash refund - they have my credit card details but asked for my bank details too ??????? Wouldn't accept my bank account number which I've had for over 30 years- no choice but to book flights later in the year now - which I expect will get cancelled 😡 🤬😡🤬 | 1 |
Grupo IAG | Would happily fly them again. I had a personal emergency and was allowed to reschedule my flights free of charge. Onboard service on LHR-IST was no frills, but JFK-LHR was impeccable: good food, lots of movies/cds on the IFE, open bar service the entire flight. Friendly flight attendants always happy to provide an extra drink/snack. | 10 |
Jet2.com | Would have been 5 star but delays at airport due to plane | 4 |
Jet2.com | Would have been 5 star if the seats in row 1A and B weren't like sitting on a plank of wood. So uncomfortable and for 4 hours | 4 |
Jet2.com | Would have been 5 star, but yet again no air bridge at Birmingham | 4 |
Jet2.com | Would have been 5 stars but unfortunately there was a baby next to me. Couldn't have a section of the plane which is child free could you? | 4 |
Jet2.com | Would have been 5 stars but was astonished when I chose a product( Prai neck cream) from the duty free only to be told there was only one allowed on each flight !!!! Which my friend purchased.How can that be on a plane which carried 200 plus passengers!!!!So disappointed. Tried to purchase on return flight but non available.. | 4 |
Jet2.com | Would have been 5, it's the lack of extra leg room seats that are available. | 4 |
Jet2.com | Would have been a 5 but we where delayed | 4 |
Grupo AirFrance-KLM | Would have been a zero if it could have been!They cancelled my flights. Point blank refusing a refund. You can't even speak to a human only 'virtual assistant'.Endless copy and paste responses | 1 |
Jet2.com | Would have been great if we had the seats that I booked were together. I booked extra legroom but for some reason Jet2 gave me a seat at the front of the plane and my partner in the middle | 4 |
Ryanair | Would have been no stars if possible .Cancelled flights the flights we did get were delayed 2 hours each . Missed out car hire as it closed by the time we got there. Will sprout wing and fly myself before going near Ryan air again | 1 |
Jet2.com | Would have been perfect but for the delay caused by air traffic control. This is beyond Jet2 but I think we could have been informed before boarding we could have at least bought snacks etc. Once on way impeccable service with a special mention for Sean a perfect gentleman. | 4 |
Ryanair | Would have chosen 0 stars if possible. Customer service is appalling; strangely I'm not keen on being lied to, and given a different story each time I contact them.If they'd have been reasonable and treated me well - then I would have booked again, but time is running out (as is my patience) | 1 |
Pegasus Airlines | Would have given 3.5/5 if that was possible. Leaning towards 4 because we did have an issue and were fairly happy with the way it was handled.Flight out, fine. No online check in but plenty of staff, no long queues. Departed a little late but made up time en route - this seems to be common. Onboard much like any other budget airline.Return flight, we were bumped and put on the standby list. Naturally we were upset by this, but spoke to a helpful supervisor who explained the situation was caused by the evacuation of Stansted airport the previous day which we were unaware of. When we learnt that the people who had been put on our flight had had theirs cancelled and waited even longer we were more understanding. We were advised to go to gate and see if there was space. There were two spare seats so we split up and two of us waited for the next flight. We were told that our ticket price would be refunded and we would get free food/drink. Although we were told we could go pretty much anywhere, most of the outlets in the airport denied all knowledge so our choices were limited but we did manage to get a lunch and later an evening meal for free. More clarity from the airline or perhaps a cash value voucher to be spent anywhere would have been better. We caught a later flight and the ticket refund was received in full within 24 hours. So, ok performance in a difficult situation which wasn't of the airlines making. | 4 |
Jet2.com | Would have given 5 stars but for the fact that people were just allowed to sit (free of charge) in the seats that I had paid £64 extra to sit in. Ridiculous and unfair. | 4 |
Jet2.com | Would have given 5 stars but there were too many delays. Yes we know its not always the fault of the airlines but someone should have the decency to explain instead of leaving us in limbo waiting for almost an hour standing waiting to be seated on the aircraft. Other than that would book with Jet2 again as found the staff very politeand helpful at the airports and would rather pay extra for the service you gave us so keep up the good work. | 4 |
Jet2.com | Would have given 5 stars, but our seats were changed on boarding, splitting us up by 5 rows. Told it was due to a family wanting to sit together. No such thing, all the people sitting around us were single. Luckily, one did a swap so we could sit together.Also, why is the Alicante flight always from the furthest gate? Pity anyone not good with walking. | 4 |
Ryanair | Would have given Ryanair zero stars if it were possible. Appalling treatment of customers...flight cancelled and still waiting a month later for a refund. Staff constantly fobbing me off and keep telling me my case has been "escalated" and I'll receive my money in the "next few days". No facility to speak to a manager, acquire written confirmation or talk to the main office where refunds are issued. Basically have to wait until they are prepared to release the money (after attracting as much interest as possible whilst it's been in their possession, no doubt). I will be going to the Ombudsman if I don't receive my money in the next 5 working days. What a load of shysters! | 1 |
Jet2.com | Would have given a 5 star review but it was not clear to me that when new times are given for delayed flights the 40 minute check in before scheduled departure means original time .Something I did not know .! Consequently we missed our flight on Friday 19July . | 4 |
Jet2.com | Would have given five but for delay in take off especially when all boarded on time. | 4 |
Jet2.com | Would have given five stars for their usually excellent service, but I chose to order a meal on return journey from Tenerife. Won't be making that mistake again. | 4 |
EasyJet | Would have given no star if it was an option ! Flights cancelled to Barcelona acceptable in the circumstances although not being refunded or able to speak to anyone via phone and not having contact option online appalling !! Other company's are able to ! | 1 |
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