Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Would have given no stars but not possible booked a flight going to majorca with ryanair and one coming back with jet2 for end August beginning of September when govt. advised against going there due to coronavirus jet2 cancelled the flight and we were quickly refunded but ryanair flight was not cancelled so changed it to fly to Corfu instead but was charged again for seats, we are now unable to go to Corfu due to a change in circumstances so went online to try to change the flights to next year but when it came to the final stage they wanted to charge us £130 administration fees for changing the flight so did not do this as this was more than the flights cost in the first place so will just have to lose the money we have paid already. The fees that they charge for changing flights is disgusting why can they not just charge a set amount for this like jet2 do. | 1 |
EasyJet | Would have given them 0 if had option disgusting attitude towards customer services | 1 |
Grupo AirFrance-KLM | Would have given them a zero if that was an option. Unilaterally cancelled my flight with no apologies, explanation or offer of help. Impossible to speak to anyone about it. Days before they responded on their WhatsApp " help" line and then just cut and paste format responses. Illegally witholding the refund they owe me and thousands of others. Unethical, disgusting behaivour and I would never, ever use them in future. | 1 |
Ryanair | Would have given them no stars if I could. Not affected by the latest debacle as I stopped using them years ago. They are a shambolic company with the poorest service standards who do not care about customers - as O' Leary himself said on TV a few years back that he doesn't give a damn about customers as Ryanair are "cheap" and will always get customers and even though he has had to mellow his views in public (only due to the Board and shareholder pressure) a leopard never changes its spots - he's a nasty piece of work. I agree that the company is cheap as well as nasty and incompetent and treats customers like cattle but there are plenty of other airlines that have good service and are good value so why not USE THEM. I cannot understand why people choose to use this lot. I've had 3 flights with them in past all of which were terrible and unsatisfactory. (One of them I was forced to go on due to Thomas Cook flight being overbooked and we were thrown on to a "cheap and nasty" Ryanair flight which I was not happy about so now do not use Thomas Cook either as they are shambolic as well.)Ryanair flights are terrible, staff rude and ignorant and that is if you actually get your flight. If you don't GOOD LUCK in getting a reimbursement or any compensation from this load of cowboys. What I have heard as well is the staff and pilots are treated no better and it's alleged that some of this is behind the latest debacle with pilots leaving. Furthermore when I travelled with them I did not feel safe and one of them was absolutely horrific - 2 terrible attempts at landing before they actually got it on ground the third time (while not telling passengers what was going on.) A while back there were also some documentaries (like Dispatches/Panarama programmes) about them and safety concerns in how they treated pilots forcing them to work more hours than they should and also forcing pilots to fly with not enough fuel reserve - downright dangerous and could lead to a disaster. SAVING A COUPLE OF QUID IS NOT WORTH YOUR LIFE. USE A COMPETENT AIRLINE. | 1 |
EasyJet | Would have given zero for their customer service .We were due to fly at 1.30am from Turkey, received email at 23.00 saying flight was cancelled come to airport where ground staff will find hotel.Called Easy Jet asked if we could remain in our hotel as room was still available this was agreed.New return Flight was due to leave at 17.30 arrived at airport at 14.30 flight had further delay.There was no one from Easy Jet to ask about meal vouchers or details on why flight was again delayed.We were sent to departure lounge where no one from Easyjet could be found.Passengers were getting very upset children were crying it was complete chaos.At no point where we offered any meal vouchers airport staff said that they couldn't issue any unless they had email from Easy Jet authorizing them to do so which never happened.We were told we couldn't use toilets in departure lounge and would have to have boarding card signed by airport staff to use toilet in main airport but there were people laying on floors and very long queues for toilets.We were on the verge of being sent away again but finally Easy Jet flew a pilot over to fly us home ( cabin crew advised us of this) Cabin crew were over their flying hours by several hours. There was no food on board did purchase bottle of water which was warm for £2.40.Once home registered for standard compensation entitlement which has been agreed no idea when we will get it.Easy jet are now refusing to reimburse cost of hotel and food even though this had been agreed at the time.Passengers spoke about being sent to grotty B&Bs as there were no hotels available near the aitport, which is why we stayed where we were.We put in our claims electronically and they replied rejecting our claim but there was no way of replying back to them,Managed to call them was asked to forward the email we received stating that they would cover the cost of our accommodation and meals . We were then asked to call back later as email hadn't come through yet. Tried calling back just left on hold so looks like another lengthy call tomorrow.The treatment we received from EasyJet was absolutely appalling .Called Easy Jet again this morning asked to speak to supervisor told they were busy said I would wait but still didn't get to talk to anyone. Told to resend copy of the email we received regarding the hotel and food and that this would take a further 72 hours.I will be taking this matter further if it's not been resolved within 72 hours.Reply from Easy jet still refusing to reimburse for hotel. Most annoying thing is you cannot reply to their email and have to start again and wait another 72 hours for their reply. | 1 |
Vueling | Would have given zero if possible!Was a great airline until had a recent flight cancellation.Now I cannot get a refund, because they block at every step! | 1 |
EasyJet | Would have given zero if possible, I paid for hold luggage & checked in then at gate was charged £40 Extra for cabin luggage which I was led 3 believe was included. I also paid £5 extra for window seat & plane been downgraded so in isle seat. Families waiting 2b seated. Lady opposite got newborn on her knee that's not even hers!! Over 1hr delay already feel like I'm on a refugee rescue mission. Totally ridiculous was having lovely time in lounge wish I was still in there!! If they think I'm paying another £40 on way home they can Fk right off Hope this is worst of my holiday that I've been saving 4so long | 1 |
Ryanair | Would have given zero stars if possible. Booked flights, due to me having multiple tabs open I accidentally went on with the wrong flight and booked it.Saw it right after booking so I contacted them right away. Not a chance for a refund or even one of the 2 flights cancelled (the return flight was the right date). The CS agent did not even try.This is not an airline. It's a bunch of highway robbers occasionally flying planes. | 1 |
EasyJet | Would have giving 0 stars if possible. They are horrible at communication and won't inform you when your flight is cancelled | 1 |
Ryanair | Would have gone with less stars if that was an option.Travelling out was charged £55 to check in as couldn't find option to do so online, also on chat for something else was offered little to no assistance. Boarded plane after checking in 1 large case with one small carry on and a handbag.On the way back, managed to check in online only to be told at the airport that check in online is not possible as we'd booked thru an agent, but they'd reserved our seats, charged another £50 hmmm... checked in 1 large case and was charged £45 for oversized carry on smaller case that we brought with us. Then when boarding the plane were charged again as its too big, taken off us and put in the hold! Absolute dog poo bag show! Never, never ever again will I travel with this joke of a company. St Patrick's day, pah, we paying the bar bill it seems | 1 |
EasyJet | Would have liked to give 0 stars if I could! I tried to move my existing booking to summer 2022. It let me select flights - no extra charge for outbound, £108 extra for inbound flights (5 tickets). I submitted for payment, then got a message to say it could not be processed and to start again. The price had increased, same error message. 4 goes later the extra charge had almost tripled and still could not book! Phoned and was told 'price was variable' despite the price not moving for the previous 3 days! He wanted me to book on the phone and the price had increased again! Refused so now I have a villa with no flight. Is this their way of recouping lost money from covid?? | 1 |
Ryanair | Would have made this 0 stars if possible ..... been trying for over a week now to get to speak to someone regarding cancelled flight refund but can't get beyond engaged tone ..... online doesn't recognise flight number and app just says error applying for refund and then directs you to online again to unrecognised. Never had any problems when it was me giving them money !!!! Will never use RyanAir again after this and just hope I get my hard earned money back one way of the other 😡 | 1 |
Grupo IAG | Would have scored zero if able. BA are atrocious with delays and attitude of staff, officiousness, not even handed and liars. In my last 4 journeys have been moved for pre booked seats...was told once that plane had changed ...odd as 1). our pre booked emergency row seats were exactly the same numbers that they told me had !! 2 they claimed I had been moved to facilitate a family....three men who were aged around 40-50...liars again.3/4 told to check in hand luggage as I was group 8, theoretically nearer the front only for several people to board after with multiple and much larger bags/trolley bags...told they must all have been group 1-3. I'm non judgemental and business traveller and I'm sure they were not all 1-3. Again officious and liars. Also long delays, no proper information..Never had issues like this even with easyJet or Ryan Air. | 1 |
EasyJet | Would help if someone actually replied. 24/7 chat… was waiting over an hour and no one replied.Wouldn't let me re connect said I was already waiting.I've added a bit to this now. I understand they have been busy but I got through to one of their advisors flight,seats and booking sorted with not issues. Redeemed themselves in my mind. | 5 |
Jet2.com | Would highly recommend Jet2. Painless. Nothing has ever gone wrong but if it did they have sufficient people on the ground to smooth things out. Very good value for money. | 5 |
Lufthansa | Would honestly not even give it one star if I could. Flights cancelled as to be expected and we were told we would receive a refund within a given time period. This didn't happen so left it another 2 weeks and rang again. 1 month later I am told there is no timescale for refunds, and a quick google will tell you they are being pursued with court cases from a passenger rights company. Paypal dispute opened and hopefully this will sort it for us faster. Definitely a company I will be avoiding from now on | 1 |
EasyJet | Would just like to add my voice to all the others who are trying to get refunds from Easyjet. Their behaviour is despicable and although my own case is not financially critical for me, I really feel for the people who may be out of work right now and may desperately need a refund.I do not understand why the CAA or EU do not step in and force them to treat their customers with respect. I will never use this airline again. | 1 |
Ryanair | Would leave 0 stars if possible.Still waiting for a refund from a flight booked in February for a March flight cancelled due to Covid. Constantly been trying to use the online chat since March, no response. Have been told my details were incorrect online (they are definitely correct as they match the Ryanair email.) Was then advised through the website a 3 weeks refund back in June. It is now one day from November. Rang again today (after a long wait) to be told an email would be sent in 2 days and a refund in 3 weeks. This seems very unlikely. Do not go with Ryanair, not worth it, pay the extra for a decent honest company! | 1 |
Grupo AirFrance-KLM | Would leave a 0 stars if I could! Most service i've ever encountered! Will never use this airline again. | 1 |
Ryanair | Would leave no stars if possible. Absolutely disgusted; staff are rude and there is no customer service. Was charged for carry on luggage that fitted well within the requirements and upon complaining received a less than courteous response that didn't attempt to rectify the issue at all.Ryanair are nothing more than con-artists and thieves!! | 1 |
Lufthansa | Would leave no stars. No Complaints Dept, no Customer Complaints Charter and no Customer Service Level Agreement. Phone calls purportedly recorded and when the call proves your complaint is genuine the call conveniently disappears! No-one will take ownership if you have a problem and speaking to the same person is impossible. Their adverts re 'flexible and refundable' tickets when booking is a complete lie - they are not refundable. Lufthansa lies to their customers at worst and misleads them at best and treats them with utter contempt and should be avoided at all costs. | 1 |
Turkish Airlines | Would like to give an advice to people NOT to use Turkish airlines if you need to have connection flights with Turkish airlines not save at all, my first flight from London to Istanbul was late more than 2 hours and I was late to my second connected airplane in Istanbul to Tashkent. Turkish airlines rejected transfer me free for the next available flight from Istanbul to Tashkent, and I was forced to buy a new expensive ticket due urgent situation,in Istanbul very pure customer service, no helpful staff, free internet only for 1 hour, after you have to pay for internet.So you also don't have the internet to sort out your problem or talk your family that you have a problem, it will be especially difficult for people who don't have money and are buying a ticket with their last money!Had 21 hours waiting to my next new flight in Istanbul airport on the bench without food, internet, with huge stress and migraine, just thanks God found free water from the drink point.Now Turkish air company rejecting return my money which I spent for buying the new ticket in Istanbul airport to Tashkent they telling that the first airplane from London to Istanbul was late just for 2 hours 25 minutes not more than 3 hours! Ridiculous they stole my time 3 hours which I had enough to change my connected flight in Istanbul and stole my money which I was forced to buy the new ticket to finish my destination. | 1 |
Ryanair | Would like to give no star but not option to do that! I can safely say I will never book with Ryan air again! The new baggage policy is daylight robbery! Angry that I had to pay £12 each way per bag, I had six, however I come to terms with that as I didn't want to ruin my mood for holiday however I purchased these bags but when checking itinerary I noticed it was only purchased for my return flight, confused I presumed it was an error with the website. However called them and they inform me the £12 service is sold out so now I have to pay £20 for each bag to fly out!!! To say I am angry is an understatement especially as the website didn't inform me of this! I emailed Ryan air explaining all of this in which I received an apology but I will need to buy more baggage! I use them every year for the past 6 years booking at least 6-10 flights per year but they are never getting my business again and I can only hope they go bust | 1 |
Ryanair | Would like to give no stars if possible. They cancelled our flight from Pisa airport 24 hours before we were due to return home on 20.10.2023. Only alternative flight offered was 3 days away useless as no hotel rooms due to their copious cancellations and no help to people who work. Zero support, absolutely useless app positively no way of contacting them for advice. Flight out was delayed by an hour and a half mostly sitting on the tarmac with no explanation till just before we finally took off. Staff are obviously not well trained and landing was typical of Ryan Air, hard, quick, bumpy and maximum braking with no thought for passenger comfort. I will NEVER ever again fly with them even were they to be the only carrier going where I would like to go. | 1 |
EasyJet | Would like to say something positive about the cabin crew on our flight from Madrid to Bristol airport last night ,Shanon and her team were amazing, My friend was unwell on the flight and there were so helpful and caring.would just like to say a big thanks to you all x | 5 |
EasyJet | Would like to start by saying the flight crew were friendly and helpful on both outbound and inbound flights we took last week (Manchester to Pisa).We both took a small carry on case (both fit in the frames provided to test the size) there was no issue with this when we left Manchester. However on our way back despite us having the exact same bags, we were told that we had to pay €29 each for them and had to check them into the hold cabin. Most other people on the plane had the exact same size luggage as us and they didn't have to pay this fee so we were very confused. The rude lady at the boarding desk refused to let us board until we paid her this money and then said we would have to hand our tiny luggage over to someone on the ground who would put it in the hold for us. There was nobody there and we were allowed to board the plane with our hand luggage after all. So why were we charged €29 each? We asked several other passengers who all said they also had a small cabin cases and none of them were charged this random fee.Another side note... when we landed in Pisa from Manchester I was covered in sore angry bites around my ankles (the only exposed part of my legs), which my friend who used to be cabin crew advised would definitely be bed bugs within the seats of the plane. Absolutely disgusting. | 1 |
EasyJet | Would like to thank EasyJet for recovering my wallet (with all my money and cards in place) from the aircraft after I noticed 1 hr after landing in Malaga, on 9th July 2015. That is what I call Customer Service. Thank you to the honest staff who boarded the plane and returned my wallet making my holiday fantastic. | 10 |
EasyJet | Would like to thank Haneen for her help in rescheduling my travel date, due to my mistake I put the travel date wrong but she helped me to change it for which I am very grateful to her | 5 |
EasyJet | Would like to thank Haroun for assisting me today! Great jon! | 5 |
Ryanair | Would like to thank all crew on flight FR1308 from Benidorm to Belfast 9th Sept for all help they gave me when i became ill on flight . They couldn't have done enough for me and i was so grateful well done to them all and a great big thank you from me . | 5 |
EasyJet | Would like to thank the staff of easy jet from Glasgow airport on 2/3/24 flight was to faro airport at 4.35pm .My friend was unwell and the staff were excellent when I explained situation although flight was delayed they managed to help out with situation .Did not get their names but thank you for showing a caring respectful attitude | 5 |
Jet2.com | Would love to rate this flight but I wasn't booked on it. I was very happy in my holiday home in Portugal. | 1 |
Grupo AirFrance-KLM | Would never book with this airline again. Got delayed for 12 hours and had to sleep on the airport floor until a new flight came in. No compensation rewarded. They said we weren't covered for compensation because it was a fault not in their control. Promised I would get my food receipts refunded but they only gave me a refund on one of them. They chose the lowest value receipt to refund. Took 4 months to even get a reply from them on my complaint. Now they are ignoring me about wanting a refund on my other food receipts that I was promised by their own staff. Absolutely disgusting service, think they should be ashamed of themselves. | 1 |
EasyJet | Would never fly easyJet ever again. Pore and rude staff at Gatwick, no help and just as bad at Athens Int.Seats were so small just about lowered the table. | 1 |
Ryanair | Would never fly or recommend to friends or family after our recent experience with Ryanair!No compassion or logic to their policy to those held up in security queues. Boarding closed and despite the aircraft sat loading still with stairs attached they would rather make money out of you and delay the plane further to retrieve your luggage than open the gate to allow you to run on the plane.There was approximately 25 of us that they didn't allow on the plane but I suppose that's how they make their money at €100 per person to change their flight!So not only did we experience this I had to run heavily pregnant through the airport, not once but twice!, with two children the whole experience was completely distressing! | 1 |
Grupo IAG | Would never fly with British airways again.You pay good money to reserve seats for them to put you in seats that are unsuitable.When you try for a refund you are told that there is a very large backlog of complaints. (This says a lot about BA and its service.) Mine has been in the queue for 7 weeks.BA just rip you off.I fly to Japan once a year but KLM are by far a better operator.NEVEr again will I use this poorly run airline. | 1 |
Pegasus Airlines | Would never recommend it. No service no management just catastrophic from Sabiha Goecken Airport Istanbul. Very long queues no one supporting, very rude staff. No one knows where to go, what to do. Worst service ever. | 2 |
EasyJet | Would never travel with Easyjet again. They told me they would refund my flight money, but DID NOT. They are a mess of a company. There was no help from the staff when they cancelled the flight. Before that there was a delay ,then to be told we cannot travel. Rude staff that should not be allowed use such language. Easyjet is the worst company. | 1 |
Ryanair | Would never use Ryanair again flew from Leeds and Bradford had to sit on a staircase for 50 minutes before boarding we was told we were boarding just before getting on plane at the final checkpoint there was security with a tiny square metal frame to see if our hand luggage fit unfortunately our hand luggage wouldn't fit in there although the bags were well below the 10kg limit they demanded £90 per bag before we was allowed to board I wasn't happy and said the the case only cost me £30 can I put the contents in a carrier bag they said if you don't pay your not going away used them once never again | 1 |
Ryanair | Would never use again would not change my flights for free because of covid and wanted more to change them than actually rebooking completely different flights and couldnt give me an answer why this was | 1 |
Jet2.com | Would never use any other Airline my husband needs special assistance First class service | 5 |
Pegasus Airlines | Would never use them again!! Terrible experience when they cancelled all their connecting flights leaving me stranded in Turkey. No hotel provided, no communication, rude staff, no compensation. An absolute joke! | 1 |
Lufthansa | Would never use this company again flight delayed by over an hour resulting in missing conection flight, lost sons luggage later found 3 days later had to travel over 500km back to airport as they wouldn't return at own expense, plus ended up buying some clothes for son etc.Went to Airhelp and Resolver to seek money for delayed flight over 13hrs, waste of time LUFTHANSA is a law to its self and are exempt. Will never use them or partners again. | 1 |
Ryanair | Would never use this site or travel by Ryanair ever | 2 |
Ryanair | Would never, ever, use again. No further comment necessary! | 1 |
Grupo IAG | Would not advise booking a holiday early wth BA.I booked for 4 people July 25 in Nov24.Unfotunately due to a family issue I cannot go on dates booked.I enquired about changing dates or another holiday through them,but would still forfeit deposit.Both easyJet and Ryanair allow changing, don't book BA early.Sad because their service is good. | 1 |
Ryanair | Would not even give 1 star. Refusing to give refund for flight to Rhodes. Booked as a package holiday, Managed to get refund for accommodation but refusing to refund for flights. How can they continue to put people's lives at risk by continuing to operate flights to rhodes - very greedy and no compassion for people caught up in this awful catastrophe. Shame on you ryanair! | 1 |
Lufthansa | Would not even give a star. Booked Business Saver flights but due to the Earthquake in Turkey had to postpone flights. When it came to rebooking the flights they would not let me change by departure airport.When you cancel your tickets online it shows you a cancellation refund amount. Still waiting but it dont look like i am going to recieve anything back. | 1 |
Ryanair | Would not fly Ryanair again as its still cheaper to fly BA once you add all the taxes and luggage etc! | 1 |
Ryanair | Would not fly with them if it was free. Terrible airline who are only out to scam money from people. No interest in helping customers through the COVID pandemic. Will never book with them again and hope no1 else does either. Plenty of better airlines like Jet2 and TUI to travel with. | 1 |
Ryanair | Would not give 1 star if possible never book a Ryanair Flights ever it is all about ripping off the customer they have No customer service whatever ripoff company DO NOT BOOK | 1 |
Ryanair | Would not give any star rating if I could, as they do not even deserve a single one!Flights booked 14 MONTHS ago, were cancelled in early May 2020 due to Covid, and despite Michael O'Leary (CEO) stating publicly on TV that everyone who had requested a refund had received one, I HAVE NOT!!!Each and every week that has gone by I have been fobbed off with one excuse or another, repeatedly asked for the same information, and AGAIN advised that I would have a refund in ANOTHER 20 DAYS!!Shocking behaviour even in current times. | 1 |
EasyJet | Would not let me enter API infoChat were not helpful and said try later or do it at the airport then cut me off | 1 |
Ryanair | Would not let us have our boarding passes more than 40 minutes before take off. Idiotic employees that don't care about the customers and would not try to find a solution. They will just tell you to book another flight. No refund of course. Horrible customer service | 1 |
EasyJet | Would not let us onto the plane London - Paris even though we had approached the departure door and could see people still getting onto the plane less than 100 meters from us. Another 2 families turned up behind us and were also not let on. We were then forced to amend our tickets to take the next flight 6 hours later at an extra £80 per person!! Our original tickets were only £58 !!!!! | 1 |
Vueling | Would not recommend. Staff don't seem to care about customer satisfaction. We were delayed due to 'an earlier delay'. There were no accouncements made, only one apology and staff were surly. All of that with an awful seat to boot. I will not be flying with them again. | 3 |
Ryanair | Would not refund our flight even though it was illegal for us to board due to coronavirus restrictionsThey simply claim the flight hasn't been cancelled! So basically they screw people out of money, send empty flights to and from destinations and ruin the environment in the process vile horrible company that should be remembered for what they did to people during a time when we should all be looking out for eachother and pulling together | 1 |
Iberia Express | Would not take luggage noboard unless we paid a €140 fee, even though their terms says we should not pay for it, and their customer support later declined to refund. At the same time this specific piece of luggae was 2 days late in one end and three days late in the other end of this vacation. Oh, and the flight from Buenos Aires delayed, so we missed the connection and had to stay a night in madrid aiport. | 1 |
Iberia Express | Would not take luggage noboard unless we paid a €140 fee, even though their terms says we should not pay for it, and their customer support later declined to refund. At the same time this specific piece of luggae was 2 days late in one end and three days late in the other end of this vacation. Oh, and the flight from Buenos Aires delayed, so we missed the connection and had to stay a night in madrid aiport.See more | 1 |
EasyJet | Would of been 5 stars had they not cancelled my original flight, very organised when we got to Manchester (9/5), paid for speedy boarding which helped and the gentleman who helped with the computer scales/check in was fantastic and even put it through although we where 2kg over, there was lots of legroom compared to another budget airline and the cabin crew where polite and friendly, no problems at all | 4 |
Lufthansa | Would out zero stars. Flight was cancelled without no prior communication and impossible to contact | 1 |
Lufthansa | Would put 0 stars if I could. The service was absolutely appalling, we were ignored and brushed aside by almost every staff member and were treated like trash. We got to our gate on time amd people were still boarding but the staff lied saying our flight had already left even though we SAW it right there and were told to go to the service centre for rebooking at the service centre we were denied service and sent on a merry-go-round of various other service centres around the airport and when we finally got to one the lady that sent us through was so rude and her behaviour was appalling. Never flying with this rubbish airline again! Save yourself and don't book it. | 1 |
Grupo IAG | Would rate zero if I could. Went on a flight to Málaga for a long weekend with my pregnant wife. Flight itself was ok, but when we arrived there, our baggage didn't show up. Only some of the customers were sent a text or email, my wife and I didn't receive anything so we were very confused. After speaking to some of the other passengers, we found out the problem and went to make a complaint. Turns out our baggage went to Morocco instead and that it would be delivered to our hotel the next day. Fine, we went to the mall and bought some essentials that we needed. Already stressed about our lost luggage, we tried to enjoy ourselves. The next day however, our baggage didn't arrive at the hotel. Confused, at around 7pm I called BA to find out what was going on. They changed the arrival date to the next day instead, so the promise of having our baggage today was broken. On the third day of our 5 day holiday, we received our baggage. Ok fine, I'll just go through the proper channels to make a complaint and receive compensation. We only bought a few things as we had limited money with us and didn't want to have to withdraw more due to fees. After making all the complaints, as well as telling them that my pregnant wife was stressing the whole time, which is very unhealthy for our baby, they agreed to only compensate us for the essentials we had to buy because of lost baggage. We couldn't go out to any fancy restaurants due to lack of smart wear that we weren't going to spend our limited cash on since we knew compensation would take a while to hit our account. My wife's medication for her pregnancy was in the suitcase, so we didn't have that for 2 days. My medication for my psoriasis was also in the suitcase so I didn't have that for half the holiday either. We mentioned all this to BA and it looks like they don't care. Will never fly with BA again. | 1 |
EasyJet | Would rather fly everyday Ryanair, and I think that says enough about the poor experience provided. Get ready for hidden fees, maliciously designed website and terrible customer service experience. | 1 |
Ryanair | Would rather give zero but not able booked flights to Tenerife last August still no refund despite promises cheque arrived but they then cancelled it promised to pay direct to my bank which hasn't happened don't answer emails. Loveholidays no use at all say that as i contacted Ryanair myself about a refund rhey can't help me but they told me i had too. Stay clear off both learn from my mistakes. Had to rebook this year as had a voucher for the hotel part and have to see if it happens but wish i could book through another company.Still no refund or contact from Ryanair tried even online chat twice starts at more than 400 in the que but cuts out when in the low 200s at the end of my tether as getting nowhere. Terrible service will not pay for second flights so trying to cancel with Loveholidays but they have taken already for the flights and tell me i have to contact Ryanair myself to get the refund it's groundhog day. Never again these companies are awful for customer service unable to get an email address from either to get some sort of communication will loose everything. Absolutely shocking. Learn from my error please and stay well clear. | 1 |
Ryanair | Would rather not travel than choose RyanAir | 1 |
Norwegian | Would rather put my money on red than expect Norwegian to bring my baggage on time :) | 1 |
Ryanair | Would rather walk there | 1 |
Ryanair | Would rather walk to my destination than fly with this miserable air line. Paid for three bags, one checked and two cabin. Weighed by checked case before I went to Ryanair check in and it was 20kg got to check in and it was 20.9 so paid and extra 11 euro not a problem, get to the gate and then told that I've to pay 70 euro for one of my other two bags that I've ALREADY paid for. Previously flown with the same bags three times before no problem. Staff must be working on commission because the miserable employee singled me out of the line and made me cough up 70 euro. Ryanair should start charging for the air you breathe on the flight too, pure misery... | 1 |
Grupo IAG | Would score 0 if possible. Awful experience both outbound and inbound with total failure by BA special assistance despite booking months in advance. Return special assistance lady was adamant terminal 5 had no long stay parking!!!!I followed the convoluted BA feedback process, eventually weeks later I received a brush off response, I responded again stating that as this was regarding Special Assistance, I really needed communication with Special Assistance team so they could learn from the many and repeated failures we experienced. No reply.I was told in the initial response Heathrow were going to contact me. They haven't.I cannot understand how such a formerly great airline are now so bad and have such awful customer care. Clearly, they do not want returning customers. | 1 |
Jet2.com | Would usually give 5 stars as the service is simply brilliant from start to finish. However, a real chink in the armour this time is that my daughter and son-in-law had to carry their 8 month old twins from plane through to luggage as despite request the ground staff at Stansted would not allow buggies to be collected at the planes steps. Very long way and add time at passport control made for an exhausting and frankly dangerous situation for the babies! | 4 |
EasyJet | Would've given 0 stars if possible!Firstly was on hold for 2 hours and still not able to speak to anyone.Also, like others I have a flight booked (rather than a package holiday), and for some reason they are only refunding holidays, and allowing the flights to go ahead. This is ludacris considering that many countries are now enforcing a mandatory quarantine on UK citizens and therefore the FCO are advising against travelling to these countries. Therefore I would expect a full refund in this instance.It seems only right to give customers in this situation the option to change their flight OR get a full refund, however unlike other airlines Easyjet are not forward-thinking enough to realise that customer service resonates with people when making future bookings!Very disappointed with Easyjet, thought they'd be more considerate bearing in mind that this is a stressful time for many people. | 1 |
Ryanair | Would've put zero stars if I could. Recommend to AVOID this company at all cost. It's save you time, money, and undesired emotional turbulence.The most dodgy airline I've ever fly with.1. Online check-in process is absolute rubbishI've booked additional tickets on behalf of my companions. And online check in at their mobile app only issued my boarding pass but not others. So we'll still have to queue at the airport to get the passes printed. But if we don't complete online check in prior to departure? Each of us face a €50 penalty.2. Extremely limited check in counters9 Jet2 vs 1 Ryanair in a small airport with only 20ish counters. That's why they advise you to be in airport 3hrs before your flight.3. They now only fly to remote airportsTo save the company some money? Maybe. To the passenger it's a nightmare. Unexpectedly long travel between airport and city, extra transport expenses, no duty-free shops, horrible. | 1 |
Grupo IAG | Wouldn't book again !Booked 3 tickets with b a, and they replaced their flight with a company called Titan Air.The plane was really old , I could see through the sealing. Not blaming them as they brought us home safely, just it's unfair that you pay a big tof money to b.a. and they will put you on an unknown plane !!They didn't bother to send at least an email to inform.SHAME ON british airways! | 1 |
Ryanair | Wouldn't book anything with ryanair . Con artists . I tried to get a refund for flights in 2nd June to crete. Kept being told to change flights if I wasn't happy. What if changing flights doesnt suit people. Its against the law to fly for anyone with out a essential reason. And ryanair still think they have a right to take your money weather you go or not. There asking you to break the law thats currently in place. Flights are booked last year well before any of these flights were illegal to go on. Then when I price a different flight for same money as I spent. As soon as I login to change ( I was entitled to free change with promotion) flights went up over 700 euro more. I logged out and checked flights again and they went back down to original price . Ryanair shouldnt be allowed fly . Pure disgrace, I will never flight with them again regardless of my circumstances | 1 |
Ryanair | Wouldn't even give 1 star if I could. WORST experience. The staff and rude and useless. We had bags to check in and have flown recently where you check in at the desk. We were 2 minutes over the online check in time online so had to pay £55 EACH for a rude Ryanair staff to press a SINGLE button to check us in. Ryanair are absolute money makers and are truly the worst airline. The check in staff are incredibly rude at Stansted airport as well as flight staff not reminding people to wear masks or keep masks on for the duration of the flight - no fining there! Do not fly with this awful company. | 1 |
Ryanair | Wouldn't even give one star!!Cost me £2300 in tickets last minute because of a cancelled flight.Refuse to take responsibility!!Criminal! | 1 |
Ryanair | Wouldn't even give this company 1 star, will never book with these again. Worst experience! Really bad customer service managers are very rude, please avoid going with these all they want is your money (fees, fees and more fees) | 1 |
Grupo AirFrance-KLM | Wouldn't ever fly KLM ever again! Traveled from Manchester to Amsterdam to Calgary except our 3 suit cases (with all of our clothes) didn't arrive!When you contact customer service they point you to a web form! Very helpful indeed! We have lost valuable days of our holiday, I've given our hotel address on several occasions because it doesn't get added to the system.Very very poor from start to finish!They knew that they hadn't loaded our bags but left us stood at the conveyer belt like clowns. Appauling | 1 |
Ryanair | Wouldn't ever use ryanair again, had a flight booked with easy jet through lockdown and they were amazing, made the whole process simple and super quick. Ryan air, biggest con artists going. Wouldn't even entertain any ideas apart from tough crap, staff were incredibly rude over the phone and haven't heard anything back from my email complaint. | 1 |
Jet2.com | Wouldn't fly on any airline plenty leg room and very comfortable | 5 |
Jet2.com | Wouldn't fly with anyone else except Jet2. Great customer service and always very helpful | 5 |
Jet2.com | Wouldn't fly with anyone else. JET2 are head and shoulders above their competitors. Great staff, cheery attitude and always willing to help. | 5 |
Jet2.com | Wouldn't fly with anyone elseExcellent staff . Excellent serviceGreat | 5 |
Ryanair | Wouldn't fly with them again. You can get cheaper flights with BA | 1 |
Ryanair | Wouldn't fly with them unless absolutely desperate. Unfriendly, unhappy staff...and just a miserable company | 1 |
Lufthansa | Wouldn't help me change my flight date after my dad died suddenly while I was visiting home. The most distressing time of my life and no one that I spoke to could even be bothered to be kind to me.The only solution was to cancel my flight for a refund. Original flight to NZ was £1800 return, and the refund? £10.60 WHAT A JOKE. | 1 |
Ryanair | Wouldn't know where to start so suffice it to say that my family who use Ryanair and my friends who travelled with us on trip will never ever use this company again. This year all our holidays and flights have been booked with alternative airlines thankfully. We did use Ryanair on many previous flights but no more. | 1 |
Iberia | Wouldn't let me change baggage size online. At check in charged 100 gbp for 8 kg of language. Insane. | 1 |
Ryanair | Wouldn't let us fly my daughter's expiry date on her passport was April 24 the 8months left issue date was July so they refused to let us fly lost our whole holiday | 1 |
Ryanair | Wouldn't offer a voucher even though we've been advised not to travel to Austria, told to re-book flights at a cost of £135Never again | 1 |
Ryanair | Wouldn't pay a dime for this company. They better pay customers to take a flight with them | 1 |
EasyJet | Wouldn't rate it 1 star only no option to give a no starFlight cancelled, no customer informationNo announcement, shocking companyDo not travel with easy jet | 1 |
Lufthansa | Wouldn't recommend unless you are suicidal or masochistic. This company is the most unprofessional and ridiculous airline I have ever experienced, and I am traveling by airplane a minimum of four times every year. My 8 hour flight worth 350€ from Ireland to Greece got cancelled without a reason and I was given the only option for a 20 hour long trip with 2 connecting flights in Germany and Austria after many efforts to liaise with their rude and slow staff - not to mention that they barely speak any English. Adding to this there were multiple long delays at the airport. | 1 |
EasyJet | Wouldn't recommend. Flew from Gatwick to AlmerÃa Spain with my father. Cost of our flights were just over £800 return for a flight of 2 hours 15 minutes.Plane was the smallest EasyJet have, an Airbus A319. Plane was full and vey warm, seats extremely cramped.The passenger behind me kept kneeing me in the back the whole journey due to her legs not being able to fit into the cramped seats.Apparently EasyJet have three size planes and it's luck which one your given. Unfortunately for us we had the smallest.Overall experience very poor. The price paid of £800 was a complete rip off for what we experienced.If possible would avoid EasyJet as much as possible. | 2 |
Ryanair | Wouldn't refund my dads ticket after he suddenly died.I booked for my family to go away as a Christmas present to my dad, sadly my dad passed away unexpectedly.We wasn't in any state as a family to do the holiday without my dad who only died just over a month before.I contacted Ryanair who just sent back this email saying as my dad died over 28 days before travel no refund will be given.I have had to deal with a lot of company's lately due to my fathers death and they are all sympathetic and helpful. Ryanair are definitely notWorst customer service, avoid this company, if you don't just prey nothing bad happens when you are with them as they won't do anything for you.£500 worth of tickets I will be losing with this holiday | 1 |
Ryanair | Wouldn't risk booking with Ryanair again, especially for a family summer holiday. Cancel flights at the very last minute leaving us with a distraught little boy with autism. They have no idea of the aftermath we were left with and now they are impossible to contact, Never again. | 1 |
Vueling | Wouldn't suggest this company to anyone.. They just lost my baggage after a 2h delayed flight. Actually, they lost all customers baggage on the same flight as mine. I've been traveling forever but this never happened... That's just too much Vueling! | 1 |
Ryanair | Wouldn't touch Ryanair with a bargepole, waited over a year for refund, didnt get it, bloody robdogs, stay away and find a better airline | 1 |
Ryanair | Wouldn't use Ryanair ever again, terrible customer service, fobbed off and no sensible way of contacting them. Website is a merry go round. No confidence in this company at all very disappointed | 1 |
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