Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Pegasus Airlines | Been many years since I tried to fly Pegasus - I give them 1 star that they have opened up a direct link between CPH and AYT to avoid Istanbul airports - that's about it. Tried to book several times on their webpage - which now has 4 options available, which is a good idea if you were able to book it online. Went to an office and booked my tix - chose the flexible fare which includes seat, 25kg luggage and meal. Bought 5 extra kgs. Tried to use online check in as I need some more kgs, not possible. On check in I had 3 kg too much - fine I will pay. Went to the desk - they do not accept credit cards, they did not accept DKK and No Liras - only Euros. Yes only Euros. They wanted me to go exchange Turkish Lira into Euros - in Turkey! Refused to do so, and they gave in and let me pay in Lira, their own currency. Onboard they did not have a clue of what was going on and the prepaid meal was not served and they wanted me to pay again - finally they found out it was their mistake. As a punishment they did not clear my table so I put the tray in the gangway before landing - seats are unconmfortable, service non existing - crew busy having fun among themselves. | 1 |
Ryanair | Been on Live Chat waiting for 3hr and 15mins as of this time. Absolutely ridiculous. They took my payment in 10 seconds but it is taking weeks to get back since they cancelled my flight. The funny thing is that I was due to fly on a Tuesday and they cancelled due to the virus but they fly on all the other days so it was nothing to do with the Virus. | 1 |
Ryanair | Been on aiport 2 hours before flight. Self bag drop so big que..... 1hour in que...... No more!! 20-30 pound more and so way better service with easy jet | 1 |
EasyJet | Been on chat 55 mins and not one person has co communicated with me this is the 2nd day in a row its a joke!!! Youve messed my seats up and cant even respond to rectify the issue even after love holidays have also contacted you yesterday!! | 1 |
EasyJet | Been on hold for two hours, finally given up! | 1 |
Ryanair | Been on hold on for 8 mins now, Ive got better things to do with my time . I need to add a oversized luggage, it shouldnt have to be such a mission to speak to someone in person! | 1 |
EasyJet | Been on hold on the phone for over an hour, advised that chat is the 'quickest' way to receive support, been waiting for nearly the same length of time for an advisory to support | 1 |
EasyJet | Been on hold over an hour and 46 mind terrible customer service what a joke | 1 |
Jet2.com | Been on numerous flights out of Bristol in 2024 -2025so far two of these has been with Jet2 both delayed the first one we had o transfer o Stansted lost a days holiday the second we were stuck on runway with tech fault for an hour or so all he cabin staff offered was a half cup of water never again.all other airlines were bang on Ryanair and ezjet. | 1 |
EasyJet | Been on the for 2 hour to change my flight date couldn't understand a word he was saying at the end he said it was £400 different never book again with easyjet | 1 |
EasyJet | Been on the phone for over 3 hours. Trying everyday just to book a seat for my infant and get some information. If the option was available online, i would have done it but it clearly states to call customer services. As the days go by while i am unable to contact anyone, the ticket prices are going up. | 1 |
EasyJet | Been on the phone for too long and no answer.tried the chat and did not get an answers to my query | 1 |
EasyJet | Been online for over 2 hours and getting nowhere | 1 |
EasyJet | Been promised that you had sent my refund to Esky months ago. Esky is adamant it is still waiting for you to release the money for the four flights. Who's the liars? My flights were over 7 months ago. Pathetic to say the least. | 1 |
Ryanair | Been ripped off by the car parking company.Made booking through Ryanair and needed to change dates.No problem for the flights but they cannot change the car parking. No good reason given other than it's in their T&Cs.Total con and no support from customer service.You can't speak to a human being. It's all done through email or chat which is useless. | 1 |
Ryanair | Been ripped off for £1400 for flight for family of 4 had major bowl surgery was told by customer service to put in serious illness claim as I was told I couldn't fly for 3 months rather than pay £400 extra in flight changes each way wasn't told there was a chance they could just turn it down 3days after we was due to fly sent email saying sorry Ryanair don't cancel or refund flights if I was told this by customer service or chance they could turn down claim my girlfriend and kids could have just gone on the holiday | 1 |
Ryanair | Been sat at Derry Airport since 9am today. It's now 3.30pm. The flight should have left at 10.30am. They keep delaying it in chunks of an hour at a time. There are kids, old people etc all very peed off. So far we have had a £3 voucher to buy food. My Burger was £10.50 my fries £3.50 and my coffee £3.50.It's just the way they are doing it. Really brief messages.....they know its not coming. It's gonna be cancelled. We are watching Logan Air, and Easy Jet passengers all depart OK. I'll never use these xxxxs again. | 1 |
Grupo AirFrance-KLM | Been sitting in the aircraft from the moment of boarding. 30 minute delay. Felt like they didn’t have the AC on the whole time. Keep in mind the Dubai weather in May. Upwards of 44 degrees. Very unpleasant. Flew with them before. Never had a pleasant flight. Highly not recommend this airline. | 2 |
Ryanair | Been stuck in East Midlands airport since 4am, flight now 9 hours delayed going to Dublin. Supposedly due to sick pilot so we've had to wait for plane to go & return from Barcelona yet loads of other planes come & gone so how does that work! Received £7 voucher though cheapest breakfast £7.99 without coffee then another £3.50 about 4 hours later - whoopee.Don't know how they get away with it, clearly no cover staff yet always announcing new routes.With the impending baggage changes & general disregard for their customers we've finally decided enough is enough so no more Ryannowhere regardless of price!Final note, when they know flight has been delayed for 9 hours why don't they automatically pay the€250 compensation?!? thanks | 1 |
SAS | Been to over 50 countries and this has to be the worst airline ever! They want us to find our luggage, we trusted SAS with our luggage and now they won't us to find it. Do not fly this airline, you have been warned! Yes I am very upset that they lost our luggage! | 1 |
Jet2.com | Been travelling with Jet2 for last 10 years and have always found the service to be excellent ! Always someone available to answer queries and to help people move along! Friendly helpful staff at all stages of a journey! | 4 |
Ryanair | Been travelling with RA now for many many years, Never ever had a problem. Yes they charge now for priority boarding and an on board case for 10k plus a small bag - this is evident when you book. If you want to sit together on the plane you need to book that - again very plain and evident on the site otherwise they will randomly select you seats. This is a Budget airline - stick to the rules an you won't go wrong but if you really want to be assured you will be seated together you simply have to pay for it - same with the luggage. Checking in on line is simple and if one chooses to leave it to the last minute and the system goes down.............. Ryanair gives quite a big window of opportunity in fair to check in on line and print boarding passes. Food on board is expensive but one does not have to purchase - just grab a sandwich at Boots before you board! If you follow the rules it is not a bad experience and i find the cabin crew very efficient and lovely | 5 |
Jet2.com | Been travelling with jet2 for a lot of years never had an issue and when covid happened there was no problem having my money returned | 5 |
Jet2.com | Been travelling with jet2 for many years never had any problems always very pleasant | 5 |
Ryanair | Been trying 3 days now, cannot get through, on-line, phone, no email, Twitter or messenger.This company doesn't deserve your money.I only want a no show letter for my insurance company as we all know Ryanair will fly you anywhere safe or not. | 1 |
Ryanair | Been trying for months now to get a refund and i can't get through to anyone. | 2 |
Vueling | Been trying since yesterday to upload documents to obtain our boarding passes. Very stressful as it won't accept any of the documents. A day ruined and wasted of our holiday. Won't be using again! | 1 |
Ryanair | Been trying to add extras but payment won't go through. Customer service recommend google chrome. Tried that still won't accept payment. Spent 3 hours no joy. Tried to call at £1.50 per minute just kept hanging on. Will NEVER EVER use Ryanair again!!' | 1 |
Grupo IAG | Been trying to book a city break to Seville but just get so far and get an apology saying they are very busy at the moment. The online service has been this way for a month and have had to book with easy jet | 1 |
Ryanair | Been trying to book a flight for 2 days now and keep getting opps theres been an error message. | 1 |
Ryanair | Been trying to book seats for 5 days now via their site which either keeps crashing ,saying it's timed out due to inactivity ( even though your still typing ) or refusing to accept details .Eventually spoke to Ruby on online chat who basically didn't want to know .Just found out that if you don't book within 7 days you then have to pay a £66 per seat surcharge .It' appears obvious that their systems and set up are designed to stop or make it extremely difficult to book seats in time .Look like we won't be able to book the seats to take our holidays in 4 weeks time so will be taking other action.Same with the booking company they will only answer the phone to take new bookings but not sort out the problem.. | 1 |
Ryanair | Been trying to get a refund for my expired voucher which expired in June. Every time I speak to an adviser they say 7-10 days for the refund to be issued it's been months and I keep on being told they same thing. When I spoke with an adviser a few weeks ago was advised that the voucher has been extended who agreed to that! The advisers do very little to help. This company clearly doesn't care about customer service. Also they never follow up on emails absolutely appalling. | 1 |
Ryanair | Been trying to get a refund on a flight that Ryanair cancelled due to covid for many months. Lots of excuses given but no actual solution. | 1 |
Grupo IAG | Been trying to get mother a ticket to join me in England for a few months so I can care for her .she is 87.Last year it wasn't cheap £700 plus thousands of AVIOS points to get her premium economy seatWe usually do this route for between 500-700, DIRECT, in either direction. And increasingly NOT with BA.Right now, with flex dates, searching till My head falls off , they want to ride us, with most tickets well over 1.5 grand or over 2,000Hahaha , like we are going to say 'yes, sure'Opportunism. A Brazen conAnd their rude staff manning the phonelines and overcomplicated menus and submenusI think I'll be getting RID of my AMEX BA CARDit seems to be of no use whatsoever now. | 1 |
Turkish Airlines | Been trying to get my missing miles into Turkish Miles&Smiles account for several weeks. Their customer service has now repeated the same questions over and over again, seemingly never reading my responses. Either their systems are broken, they don't really understand English or they just want to answer fast without caring anything about the quality of the answer. Also, their feedback page quality is like a school project, full of Javascript errors.If you want your miles recorded or you care anything about security of the data you are sharing with them, HARD STAY AWAY! | 1 |
EasyJet | Been trying to get through since 8am been cut off 4times trying to use voucher dreading my phone bill | 1 |
Vueling | Been trying to get wrong data changed since October. Went down to airport today to try and get things changed and they just tell you to fill out a form and complain. Been there, done that. You never speak to a real person and never get anything sorted out. It's a shambles and a disgrace. No respect for the security of your data or your own for that matter. Reported to consumer protection | 1 |
Ryanair | Been trying to link a child's booking all day no answer from customer services then cut off after ten calls hours on chatbot I have no idea how to get my son added to this flight which is in 2 daysIt's a disgusting service and causes so much stress | 1 |
EasyJet | Been trying to reach Easyjet to get a refund or in the worst case a voucher but there's no way to get ahold of them, none. I've sent emails, called several time and been on hold for 60 minutes 3 times yet never spoken to anyone, sent messages on social media. I don't know what else to do anymore but if you read this at EasyJet, me and my partner are seriously considering taking legal actual because this is absurd, this is my last try. | 1 |
Jet2.com | Been trying to receive my compensation for lost luggage since July and although jet2 contacted me to say it's been paid, I have yet to receive it. Each time I contact them I receive a 'we will get back to you in 28 days' response and then someone calls to apologise and assure me the payment will be made. It's now mid November and I'm still waiting… | 2 |
Lufthansa | Been unfortunate to fly with Lufthansa a lot this summer, consistently late, causing missed connections. Canceled flights & lost baggage also. Extremely disappointed with Lufthansa | 1 |
EasyJet | Been using Easyjet for years to travel to and from property interests abroad and always had a good service. This is the first time I have had to contact customer services. They are an absolute shambles, I will be using an alternative carrier in future. Easyjet recently cancelled my return flight to the UK, I wasn't interested in a refund just wanted to rebook the flight at a later date; the online system wouldn't let me do this, not because it wasn't available but because it said I already had a booking on the new flight! So I tried calling customer services, what a total disaster. The advisor had a very limited grasp of English and seem disgruntled when I requested an email confirmation of my booking change. When the email arrived the flight is wrong, can't understand why Easyjet are making it so difficult to change flights. | 1 |
Jet2.com | Been using Jet2 for a number of years now.They have competitive prices, helpful friendly staff at the airports in England Europe and inflight, excellent service all-round. | 5 |
Jet2.com | Been using Jet2 for many years without any problems, but, lately it seems they are subject to too many delays. They will say, of course, that it is outwith their control, and sometimes it will be, but it is happening too often. On my last flight home from the Canary Islands, every Jet2 flight was delayed. The crew onboard are great as always, but I have noticed that the seats have become very uncomfortable. Maybe because of their age, or maybe because of mine. | 3 |
Grupo AirFrance-KLM | Been using KLM for a few years now and sorry to say I will avoid them at all costs from now on-impossible to get through to an actual person these days- WhatsApp chat completely unhelpful- cancelled the second leg of my long haul flight and left me with an 18hr layover in AMS which made me late for subsequent travel and not only wouldn't provide me with a hotel for my 18hr layover caused by them but subsequently refused to reimburse me for my hotel costs or admit any fault on their part. | 1 |
Grupo AirFrance-KLM | Been using KLM on and off for over 12 years - they used to be such a good airline but over the past year:1) 3 out of 4 flights I've taken have been delayed2) Keep trying to make me put hand luggage in the hold - whole point of why I take hand luggage is so I don't have to faff around with checking in luggage / waiting for luggage3) Not giving me a boarding pass on the app - instead giving me a confirmation doc to take to the check-in counter to get my boarding pass!4) Changing my seat No multiple timesFor the reasons outlined above, I will no longer be using KLM if I can help it! Massive shame as I always used to sing their praises and tell people how the extra cost flying with KLM vs budget airline was worth it / justified :( | 1 |
Ryanair | Been using Ryanair a couple of times.Not ones did I arrive on time also I could not get any rest because they are trying to sell this and that the whole flight.Big no go - do not save the money on these low fares! Never using them again. | 1 |
Ryanair | Been using Ryanair for a fair few years now. For the money I really cant complain when Ive got return flights for £30.00 in the past.Yes its basic, yes food is basic, yes sometimes your hand luggage ends up in hold, so what. Ive have tried the food and agree with other reviews it can be improved however you simply eat in the airport before hand in the future. It doesn't put me off flying with Ryanair in the slightest.The majority of flights in my experience run near on time, I've only ever had one flight run really late.The flight costs the same as my taxi to the airport when you put it into perspective.The new Ryanair app makes life a lot easier as you can scan your phone like similar operators. It just needs tweaking so you don't have to enter full details twice, once for each flight if checking both in at same time.Its also refreshing that Ryanair allow an additional shopping bag on top of hand luggage and you can use electrical devices throughout flight now (flight mode enabled).Thanks Ryanair | 4 |
Ryanair | Been using Ryanair for many years without ever having a problem, always been on time and for the price you pay its an amazing service ! | 5 |
Vueling | Been using Vueling regularly for Business out of Paris Orly and CDG to Rome and Seville - this over 4 yrs or so. Must be my 15th or 20th return flight yesterday. I have never been late - there are often ATC delays but the planes are always ready for departure on time. The crew members are always pleasant. I pay a few Euros extra for leg room in the emergency-exit located seats. For a low-cost airline they are better than their competitors. | 9 |
Ryanair | Been using ryanair since more then 12 years now. Thanks to this company I get to visit my family near memmingen on a regular base.I feel like its time to say a massive thank you for the excellent service provided. Please never stop what you are doing. | 5 |
Wizz Air | Been using wizz for many flights and holidays in the past and never had any issues.Until I came across a Karen who charged me £128 for a cabin bag WITHIN the size guidance!Just because it had wheels and a handle ! WTF... I have used the same bag for other holidays and all been fine and well. I bought the bag specifically for the cabin friendly size (hand bag)But this Karen charged and wanted to make a scene!I emailed customer service with a complaint and they did nothing to help or understand.I sent them the picture and size and yet they still declined the complaint.. again WTFabsolute joke of a company and organization... Money grabbing and providing toilet service | 1 |
Grupo AirFrance-KLM | Been waiting 3/4 months for a refund of a flight they cancelled. Since I put the request i have not heard anything. I even have put a complaint in as your customer service is disgusting your technically stealing from me and no one has contacted me .I never will use you ever again | 1 |
EasyJet | Been waiting 30 minutes for a response, I've been on the chat the entire time and the moment someone has responded they ended the chat instantly | 1 |
EasyJet | Been waiting 45 minutes to be connected to an adviser about my booking. Unacceptable waiting times and very unhelpful | 1 |
Ryanair | Been waiting 8 months now for refund of several flights totalling nearly £1000, cancelled by Ryanair. I have emailed them several times and had no reply; they are basically ignoring my emails. I also used robot chat line which is absolutely useless. I purchased flights directly from Ryanair and I just don't know what to do next. I will not be using this Airline again after the appalling way they have treat customers. | 1 |
Lufthansa | Been waiting for 10 months. Shocking customer service my flight has been cancelled without me knowing it has cost me so much money to get another ticket The worst airline ever i've got a refund from BA from easyJet not Lufthansa will not travel with them ever | 1 |
Iberia | Been waiting for 3 months for a refund for my bag that Iberia damaged. Their customer "service" is rude, hangs up on you if you ask to much and nobody knows anything and all of them say different things. | 1 |
Grupo IAG | Been waiting for 6 months for info relating to delay compensation / Final response letter .- all I get is standard email replies without them even reading the request. They then close off the case each time and I have to reopen to receive the same info which they close off again.Do they actually deal with anything or on commission to see if customers get so fed up they give in? | 1 |
Ryanair | Been waiting for a cash refund for over a month only to receive a voucher. I want my money back ASAP | 1 |
Ryanair | Been waiting for a cash refund on both my holidays. 27 April 3 June. Can't even get to talk to them. Live chat a rude and won't listen to a word I say. It's like they are programmed to keep repeating them self with a pack of lies. | 1 |
Ryanair | Been waiting for a refund for 11 months. Applied for it numerous times.Disgraceful company. | 1 |
EasyJet | Been waiting for a refund for nearly a year, easy jet keep fobbing us off offering us a voucher, we refused the voucher yet they won't refund us even though it goes against the CAA!!!!! We've had to escalate it to them. | 1 |
Norwegian | Been waiting for a refund for over a year now every time I called Norwegian air i was told to be patient and not to worry i would definitely get the £800 they owed me. Got an email today from them telling me I would get 5% of my refund money and that's that, apparently they went bust, off course back in a new guise still stealing money from decent honest families. At the time covid struck I had 3 flights booked, British Airways Edinburgh to London return.. 150 pounds, refunded 6 months after cancellation in full, AerolÃneas argentinas Buenos Aires to BahÃa Blanca one way roughly 80 pounds refunded in full 8 months later. Norwegian air London to Buenos Aires return 800 pounds 15 months later told I'll get 40 pounds only refunded to me some time in the future. They can't even give me a date to expect this. Horrible disgusting company who barring one man I spoke to on my many calls were rude, obnoxious and arrogant and that's just the printable names I have for them. RIPPED OFF. | 1 |
EasyJet | Been waiting for my cancellation documents for 6 weeks, I can not claim on my travel insurance without them . Every time I call they tell me to wait another 2 weeks. Incompetent morons!!!! | 1 |
Ryanair | Been waiting for my refund 4 months and still no refund stay away from this company | 1 |
Vueling | Been waiting for refund since early June. Have 2 claim numbers SR 1-20516570692 and SR 1-20565770622 so sent follow up email on 25 June 2021. Still no response. Tried contacting by phone. Total waste of time. Only emails I get from them, are attempts to try and sell me more flights. | 1 |
Ryanair | Been waiting on a refund for damaged goods since November. Told mid jan. Been and gone and just get standard email template after every mail. No contact number. | 1 |
Ryanair | Been waiting on my refund since 21/03 when told it would arrive 20 days after approval. Have tried to call countless times and told the wait times are 1-2mins but have had no answer 50+mins later. Not able to speak to a soul from the airline. Con artists. All my regular trips going forward will be booked with other Airlines I DO NOT CARE IF THEY CHARGE A LITTLE MORE ANYMORE | 1 |
EasyJet | Been waiting on the phone for 4 hours today from 0800 up to 1200 having to listen to vomit inducing music...still no answer...APPALLING customer service...A disgrace !!!! | 1 |
EasyJet | Been waiting over 95 days for a refund. They made it as difficult as possible to find the refund option. They have ignored my request. And I have just found out that the hour I spent holding on the phone to their bloody customer dis-service has cost me a load of money. Clearly they want to keep my money and then make up other losses by charging me to call them to get it back. Just booked our regular flight to Faro, this time with BA. | 1 |
Norwegian | Been waiting over a year for a refund. Promised multiple times over the phone that it's coming then nothing ever does. Now there's some emails going round about shares and dividends. As if I'd agree to invest in this awful company. | 1 |
EasyJet | Been waiting over an hour to talk to someone regarding an issue with my booking | 1 |
Ryanair | Been waiting since March 19th for my refund. Bad customer service and nobody there to help. Will never fly with Ryanair again and have advised all my friends and family to do the same. | 1 |
Jet2.com | Been well informed at all times . | 4 |
Jet2.com | Been with Jet2 twice. Just for flights. Just a seamless proffesional service. Baggage check in on line so easy. At the moment my prefered airline. | 5 |
Ryanair | Before I booked my flight I rang to confirm, I I could take a suitcase for medicine and food and two medicine bags for my sons. Because of there needs I was told I would be able a to sit with them. After I booked my flight they then said I had to pay for the seats. So I did two days before I have to fly I have had to pay for the suitcase that contains food and medicine! Every time I rang they assured me it was included now I'm flying this Sunday and they have still not sent me a waiver for the medical bags! I would never have booked with them if this was the case. There customer service is ridiculous! | 1 |
Grupo AirFrance-KLM | Before I booked my flights with KLM, I checked the prices on Expedia and Priceline and they were about US$650.Since I was offered two promo codes by KLM to use (50€ off with KBDPTDEC23 or 10% off with NATAL23KLM), I decided to book through KLM instead. To my horror, neither of these were accepted.Since KLM wasn't honoring the discount, I went back to Expedia to book and the price for the exact flight has been raised to US$719 (which I have screenshots for).This is a very sneaky move on the part of KLM to entice customers with promo codes that don't work only to raise prices on those very same flights on 3rd party websites. Please note that once customers are aware of this, they will not fall for this trickery again. It gives KLM a very bad reputation for resorting to this level of insincerity in order to secure business.I attached screenshots in my original complaint to KLM in which they responded 12 days later saying they would attend to my request and even created the reference C-7405739. But they never got back to me. | 1 |
Ryanair | Before I expound on the specific incident, some context: I am a regular traveler with Ryanair, not because I like them, but because since the pandemic there is no other airline to my knowledge regularly connecting Malaga to Marrakech directly.The flight I was supposed to board was due to leave on 1 May at 8 AM. To my dismay, at 7 AM that morning, while inside the boarding lounge, the boarding screen indicated that the new departure flight was estimated 3 PM, some 8 hours later. We are talking about a 1 hour and fifteen minutes flight. By the time 2 PM arrived I felt like I knew the airport so well I could write a book about it.When presenting myself at the boarding gate, the plane was still not ready to take off. Luckily enough (for me) there was another Ryanair flight due to leave at 15H05 that I could board and finally leave. The passengers on the flight initially booked at 8 AM rightfully charged the boarding of the other flight demanding that they should be boarded. Some argued that they were missing their connecting flights, others all their hotel bookings. The shouting, the threats and slammed doors made it that the flight was delayed by at least 1 hour and a half, so we finally left at around 5 PM. In the confusion and ensuing clamor, the police had to intervene as the whole scene and clamor attracted the attention of a good part of the airport's passengers.I can't imagine what the Ryanair staff had to go through with dozens of edgy flyers insulting them and occasionally forcing the entrance. This lasted for a good hour and a half. Ironically, I later got a message from Ryanair that they were working on the plane and that the new estimated time of departure was now 19H00, meaning a good 11 hours delay. To this day, I don' know what became of that flight or of the passengers on it.Now, I know that no one expects the best from a low cost airlines. Tickets for a seat sell from 20 euros and sometimes less. Slight delays, frustrated stewardesses or limited knee space is part of the trade off. But this just adds a whole new dimension to it. Leaving your passengers stranded for more than 11 hours ( some with babies, some past a certain age), without no one to communicate with them during that time is really demeaning them. Unlike some of those passengers that chose to voice their dismay by calling them a s**t airline, I believe recounting exactly what happened will make flyers make better choices in the future. | 1 |
Ryanair | Before I give review, I didn't even want to give the 1 star, as they are a shit tip of an airline.I booked flights well in advance with seat selection etc to suit our train times. Although they give some BS on their website that they'll info you of time changes, they never bothered their arse.... I only found out when I logged in to check my booking. Not only had they altered the flight times and not info'd me, they had also put my wife and I on flights further away from other flights that were closer to our original booking! It meant we would not be able to get home by train on the return. I would advise anyone to give this shower of dross a wide berth when planning g air travel. | 1 |
Ryanair | Before I go into how my journey went, I would just like to mention that they have 3 times more passengers than British Airways every year therefor claim they are the favorite british airline althhough that is a flase claim because they are so cheap. We just want to get from A to B.I flew from London Heathrow, UK via Tarbes,France. I didn't have any hold luggage so that saved me some time. I went to departures and the queue was just mounting and mounting up. Eventuelly after about 40 minutes we started boarding, it seemed a bit obvious that from the start seing about 400 people with a plane with a capacity of something like 150 their was no way that there was enough space but despite they just continued pushing people in. The womenat the desks before the boarding gate were saying move along, move along, pushing us like we were cows going of to be slaughtered. They finally realised that there that had over booked by way to many and asked everybody to disembark leaving there luggage on board. After all of that was done they suggested people take another flight to a destination a little closer whoch by the way was about 11 hours drive to the other airport. Anyway once all of this was sorted I thankfully managed to catch the right plane. Unfortuantly the plane took off with some of the passengers luggage that had been left because they weren't aloud to take it because they didnt want to be late. The cabin crew never smiles, they were like prison wardens or like Mrs Trunchball from Mathilda, Rhoald Dahl. I will always remember the price of a small hotdog the size of and IPhone which was £6.00 or 7.50 euros. At that point nobody used the lavatoried because there was a rumour that there was a fee of £2.00.The next thing I was thinking is if there is a depressurisation are they going to charge us £5.00 for the first five minutes and then £6.00 per minute for the remaining time for the oxygen supply to our masks if we dont have to pay for them too.At the landing the engines started making an excrutiating rawring noise creating confusion, what made it even worse was a steward towards the front of the plane said "BRACE!" "BRACE!" and people just looked at themselves and did nothing only a few people were actually doing so the cabin crew seemed to care more about there own safety. Once we eventually got there after alot of pannicking there was no airgate we had to walk in the most awefull rain and through part of the flooded runway.Oh and also I was flying with my mother and as we were desembarking the aircraft we saw one of the men drop her luggage despite it having an oversized sign saying FRAGILE KEEP THIS WAY UP. Once I got our bottles of wine were leaking and broken everywhere with no appology when we went to complain.DO NOT I REPEAT DO NOT FLY WITH THEM UNLESS YOU WANNA LOOSE YOUR BAG AND ITS CONTENT AND END BEING OVERBOOKED AND NOT REFUNDED | 1 |
Grupo IAG | Before I start - BA staff on planes are great most the time...helpful, pleasant...as you would expect. But wow, the customer support both at Heathrow or remote is either no existent or be as well.... zero help, getting passed from department to another, it is truly frustrating experience. I've been trying to get a refund, that is owed for seat downgrading of whole family, since October 18th and despite trying to contact BA, I have yet to receive the refund owed or even get an update on the status (despite following the online guidance) This once great airline is now in the 3rd Division of Airlines and to be honest be as well moving aside and letting a proper Airline company run the business. | 1 |
Turkish Airlines | Before I thought this is good airline, not anymore. During covid i have flown every month with it, sometimes business and sometimes economy. In economy they do not serve any alcohol but in business they do. | 1 |
Turkish Airlines | Before Thy was really good but now they try to charge you for everything and trying to get money for luggages also seat , you are not only paying for ticket but also for the seat if you want to sit with your family. Now I will consider cheaper flight options as Thy not providing a good quality at all , sad to see that to be honest :( | 1 |
Lufthansa | Before booking my ticket, I asked the agent if I could bring my dog in cargo. They said yes. But once I booked and payed they told me I couldn't. Also that they could not refund my ticket. This dispute the fact that the first call was monitored, hence I have proof that I was given the wrong information prior booking my ticket. | 1 |
Grupo AirFrance-KLM | Before check-in, I wanted to make an identification tag for the suitcase. I went to check-in 18 at around 9.45 and kindly asked the lady for one of these paper labels, which were not worth mentioning. Now the interrogation began: Are you even flying Air France/KLM, where to, what flight number. What is this intense questioning for a simple paper label? When I toke the lable the lady behind the desk was even running after me. At Air France, customer-orientation and courtesy are still not kown, the staff don't know who pays their wages. AF non merci! | 1 |
Ryanair | Before covid I had never been flying with Ryanair, I always choose other airlines, mainly because of the flight schedule (Ryanair often was very early morning or very late evening). However, after a few bad experiences with some premium airlines, I have been flying 4 times with Ryanair within the last 6 months, and it has been perfect.My experience is that with Ryanair you need to be a little more prepared if things doesnt go as planned, Ryanair doesnt put a lot of resources into customer service - but it could be said for almost all airlines these days.And for Ryanair tickets i paid a fraction of the price of other airlines.20euro for a return ticket Gdansk-Copenhagen, 6euros for a ticket from Aarhus to Gdansk and 8euros for a ticket from Szczecin to Krakow.At these low prices, I dont mind flying early, be more prepared and paying extra for carry on luggage.Ryanair might not be perfect all the time, but considering the price and compared to other airlines, I think this is as good as it gets… I wouldnt hesitate to fly anywhere with Ryanair. | 5 |
Pegasus Airlines | Before departure was a nightmare. Not sure Pegasus has all the responsibility. Flight Izmir - Ankara. Plane was at the gate. At schedule boarding time boarding announcement in terminal. But nothing happened. The Pegasus Gate Staff stayed 5 minutes and left. He just came back 10 minutes after schedule departure time. During this time we had all boarding and final boarding announcement in terminal screen even showed "flight closed". When he came back we simply been told the flight couldn't depart due to technical problems we had to wait for another aircraft coming from Istanbul. we even received a message from Pegasus saying flight would now depart at 20.40 2h late. Again at 20.10 new schedule boarding time we again had announcement for boarding. But we still had no plane. The airplane only landed at 20.45 and finally departed 2.30 late. No clear information given during this time as said staff disappeared letting us alone at the gate without any information. However when we could finally board and go cabin staff were nice professional smiling and service was great. But ground service is a nightmare. | 5 |
EasyJet | Before even getting to any airport everyone was already in panic streak realising the hang luggage allowance had changed, so last minute ordering EASYJET APPROVED bags… gets to the bag checks and 3 VERY VERY RUDE ARROGANT employees checking the bags, rudest people in the world. Not only did we get spoken to like children we was treated absolutely disgusting- leading to 2 of our groups having to pay £40 for there bag that fit 3 times into the bag check!!! 3 times !!!!! Then when questioned about this her brother was rudely pointed and poked in the face by this employee! Working at Manchester airport, he's lucky he was boarding with his 3 year old to Disney or god knows the situation!!!!! Cheeky rude horrible money grabbers! Even after asking for his number to make a complaint he grabbed his badge shoved it into his top saying you won't call the police on me! Then the super visor was called and she was just as rude !! Wow. Zero customer service and she basically laughed at us and the alternative was go now making no complaint or complain and miss your flight! It was that bad the air hostess came up to us on flight with a number to complain as she and the pilot seen the whole thing including the assault being poked in the face. Can not get over it and neither could the pilot or the air hostesses! The third party employees are shocking, I will never book with this company again! The panic was immense and the stress to start off a holiday to Disney with the kids was out of order.. In a cost of living Crisis and there services are shocking! Easy jet sort ya s**t out. Absolute gobshi*es for employees!! Also heard they are working on commission! Biggest scam in the world. The way you are treated is shocking, Dreading the flight back!! AVOID | 1 |
Eurowings | Before even getting to the airport they told me I was not able to check in online, so even though I had no luggage for the hold I had to be at the airport at 5.50am... We were 'supposed' to take off at 7.50am. The Stansted to Cologne flight was delayed 3 times before cancelled. When I took the option to fly later that night this was also delayed before it finally took off. I will never fly this airline again, ever. | 1 |
Lufthansa | Before flight experience, I used Lufthansa's Business Lounge in B44, which was a great way to start my 5hrs segment to Baku. Food options are great, considering that one doesn't need to wait for food preparation, it will be refilled always. What I love about the food in the lounge is that they serve an indian dish such as Aloo Dum frequently and I really adore the taste! Also, the showers are cleaned well, very good facility to freshen up and they provide L'Occitane products in the lounge. Boarding from an Apron position and passengers had to wait inside the bus for about 10 mins, before pax could enter the aircraft. Aircraft seat was clean and the crew was fantastic, doing their jobs with dedicated and hard-working engagement to serve C pax well throughout the entire flights - with 12 rows in C on this flight. I felt really comfortable. Even though it was a 5hrs flight on a narrowbody A321 on that route, because of the service and the silence in the C cabin, I enjoyed my experience. I am not a fan of Tasting Heimat, but thats a matter of personal taste. Thus, I pre-ordered an Indian special meal ahead of the flight and it tasted great! Priority Luggage came among the very first luggage pieces on the carousel. Very happy with this. Con's: Wifi and lack of power outlets. However I read LH is working on equipping A320neo with those and bigger baggage compartments. Overall, I was really satisfied with choosing Lufthansa on this route and will do so again! | 10 |
Pegasus Airlines | Before flight no information that no drink and meal will be served. Flight from Stuttgart to Istanbul: Inflight no German speaking steward. On time. On return flight airplane was not clean found some food on my table. This time a German speaking steward onboard and flight on time. | 4 |
Norwegian | Before flight time they ran a handbag size check. My carry-on luggage fit completely in their container, but was 1cm over their designated line so they said it is too big and charged 750kr. This was my last flight back home, prior to this I was on 3 other Norwegians flights in the last 12 days. "Manager" was rude and very disrespectful, and at the end of it all he refused to provide his name or employee ID. When I contacted customer service they basically just provided me with a generic email templated response.I have used Norwegian airlines many times in the past. And yes I do agree with most of the reviews. I think the PROs for them include comfortable seats and low-cost. However, there are a lot of CONs. I agree with several of the previous posts about having to pay for water and tea. The only way you get any attention from the flight attendant is if you added a meal to your ticket. Otherwise you will be forced to order a $4 bottle of water if you want to drink anything. It's also true in my experience that your flights will often be delayed. I would on average 20-30 minutes.Many of the cons I can try to overlook (and prepare for; ie bring my own food). However, the rude and disrespectful customer service I experienced with my last flight is over the line. I'd rather pay a little more for an airline that values its customers. I will not be flying Norwegian in the future. | 1 |
Lufthansa | Before my Lufthansa flight 1035, CDG-FRANKFURT, I paid 150€ for 3 kg of extra weight . I had decided before flying to pay extra pounds because I'm taking presents to my mother, 97 years old and 3 of my children that live in Montevideo. NO WAY TO FIND THE AMOUNT OVER THE INTERNET!!! As they were presents I had decided to pay but not 50€ the kilo! As I couldn't talk to anyone in Luftha sa, human comunication almost doesn't exist anymore and internet was no showing any amount the airline didn't give me the possibility to make a fair choice. 150€ is an abusive amount to be imposed by Lufthansa. I am deceived because tve company explained that it is no way to inform the amount for extra weight for all destinations and I ask myself how they can't? The could calculate the price of the ticket to Mvd and why they can't calculate the extra weight to Mvd? It is not logical and not fair. I ask the refund of that amount . Reservation LFNQ38 | 1 |
Ryanair | Before my flight I was extremely nervous. The flight attendants were alerted beforehand and told me I should board last (that was fantastic advice). When I did board, the flight attendants were extremely kind, offered plenty of reassurance and told me they would be there if I felt scared or needed anything. They also checked on me throughout the flight to make sure I was doing alright. I seriously do not understand all the negative reviews for Ryanair, I've flown with them 4 times and have nothing bad to say about them. | 5 |
Grupo IAG | Before my flight, I was forced by the ground staff to check in my new, expensive cabin luggage, despite the fact that it met all size requirements. I was informed that the plane was full and assured by staff that my luggage would be well taken care of. Unfortunately when my bag was returned to me, it was scratched and damaged. This is completely unacceptable, especially given the assurances I received. When I lodged a complaint, it fell on deaf ears, there has been no acknowledgment or resolution from British Airways. The funny thing is that the overhead lockers were empty! This experience has been extremely frustrating and disappointing. The lack of care for both customer property and customer service is glaring. | 1 |
Jet2.com | Before my holiday started I emailed the hotel in hisaronu only to be informed that my hotel wasn't booked until 2 days after I arrived admin error with jet2 . So I made my own booking for 2 nights then I would transfer to my original hotel after the 2 days . Then while I was in resort expecting to move hotels the following day I was informed that hotel was also cancelled another admin error. Anyway they found a hotel for us I wasn't totally happy but what else could we do . After returning home after loads of emails I reluctantly excepted an offer of £300 . Still haven't received the money and now my emails are being totally ignored. I would expect much better from jet2 I'm absolutely disgusted 😒 | 1 |
EasyJet | Before the current pandemic I would fly easyJet at least twice a week for business and holidays and found them to be efficient, friendly and good value.Since the pandemic my flights have been more limited and I've had flights booked that have been cancelled or have had to be rearranged plans. In all cases easyJet have been helpful, efficient and have processed refunds quickly and without argument.Their recent change to luggage allowances seems to get some criticism, but it makes perfect sense. You only pay for luggage if you need to and having less cabin baggage will speed up the boarding / offboarding and hopefully result in fewer delays. | 5 |
Wizz Air | Before the flight it was not possible to checkin in their website due to whatever error they had. It just had a message "Try again later". But once you go to the airport they have an airport checkin fee of around 50 eur.Complete scan, and almost impossible to reach their customer service.Never traveling with them again. | 1 |
Wizz Air | Before the flight, I paid extra for priority check-in but when I got to the airport I was told there was no counter available for this so I was told to wait. After waiting for quite some time when I got there they told me my bag was 10 kg heavier. My bag was 30kg and I had bought 20kg for the cabin + 10kg for the plane. So I told them I have only one bag which is 30kg they said no it had to be 2 bags one 20kg and 1 10kg I said no problem, I will just take 10kg out of the bag and I will take them with me on the plane. I was told that I don't have time to do that and that if I don't pay the 10kg which was 65 EUR, I won't be able to board the flight. SO I had to pay 65E, but that's not all after all this they lost my bag and now they stopped answering my emails for the last 3 days. | 1 |
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