Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Wouldn't you any other airline, First for service, value, time keeping. | 5 |
Ryanair | Wouldnt even give them 1 star! Scam Company!! | 1 |
EasyJet | Wouldnt give 1 star if possible. Left stranded for 8 hours wasnt offered glass of water. EasyJet crew decided they dont want to do double shift as the company was overworking them. | 1 |
Ryanair | Wouldnt recommend this company not even to my worst enemy. Joke of a company... | 1 |
Ryanair | Wow , I don't even have words to describe how disgusted I am with ryanair right now , it's a disgrace , if I had to describe it in one word , SHÃT , Motherfuckin ÅšHIT I've been waiting in the plane for an hour , and have already been assaulted twice , and the pilot threatened to touch me , this is just not on, do better Ryanair . | 1 |
Ryanair | Wow - they really aren't interested in customer satisfaction are they? Charging £115 just to change a name on the ticket was the start, then 2 experinces with rude chats online which ended in being chucked off the chat, and then a fight with a phone line which claimed I was calling from the wrong phone, so ended the call. And I haven't even yet experienced their abulity to fly me to Majorca - what's not to look forward to? | 1 |
Grupo IAG | Wow - they really don't want to speak with you!There is a secret way through the maze but it's going to take you 7 or 8 phone calls to find it!When I did get through, the operator just hung up when he didn't fancy taking the call.My issue could have been resolved but I just gave up, I'll let a solicitor deal with them. | 1 |
Grupo IAG | Wow I thought BA had a premium reputation. Turns out this is not the case. I've had flights cancelled two days in the trot. You can't talk to anyone at the airport as they "don't do that any more". The contact link on the app takes you to executive section of which I am not a member. I would strongly recommend not using BA for interconnecting flights in the U.K. meant to fly back on Thursday. Next flight now Sunday. | 1 |
Vueling | Wow The worst airline I ever took. Lost my luggage for 15 days now and customer service person refuse to resolve the issue and hang up on me. Just wow… | 1 |
EasyJet | Wow Wow Wowamazing chat with a human | 5 |
EasyJet | Wow easyJet - cancelled a flight 20 minutes before take off. Left my wife and two toddlers with no hotel option at 10pm for 48 hours- WHERE IS YOUR DUTY OF CARE? Happy to charge for everything but when we actually need service your staff couldn't care less. How do you guys sleep at night? | 1 |
Ryanair | Wow just got charged £55 extra because my app didn't download my outbound boarding pass. I have my return boarding pass but...Then got on the plane and its filthy crisps and food all over the floor. Guess they dont even try to clean the planesMost unhelpful airline wont fly with them again and not especially cheap either once you pay for all the extras. | 1 |
Ryanair | Wow lot of bad reviews of Ryan air on here! To be honest most budget airlines are. Ad but we flew British airways last weekend and Ryan air this weekend and the Ryan air seats were way better. Way more spacious. And ba have stopped doing free food and drinks so there's not much difference between the two. I'm guessing a lot of people reviewing here have had bad experiences with Ryan air but when it comes to comfort they're better than ba and half the price so I'd say relatively speaking all budget airlines are bad but Ryan air is better than 1 star. | 3 |
Lufthansa | Wow man. This is the worst airline company that I have ever used. And it will definitely be the last time.We flew from Copenhagen over Munich to Boston. Both planes were delayed and we missed all possible connections to our final destination, so we ended up with an extra cost of 500 USD to an Uber.Now on our way back the plane repeatedly are delayed and now we will miss our connecting flight to Copenhagen. No info and no nothing. This is so bad…. | 1 |
Grupo IAG | Wow never have i experienced such bad customer service as this airline gives. I had to cancel my flight with 3 months notice as I had to have an urgent op. I raised a complaint as they would not refund or even offer a voucher to a later date. on raising a complaint , no one has responded after 4 months! This airline will no longer get my hard earned cash ever again and by the sounds of the other reviews on here it wont be long before they no longer exist, awful airline, awful old planes, disgusting food on board and overall a second class carrier | 1 |
Wizz Air | Wow really the worst customer service ever. Flight gets cancelled, we call the helpline wanting to get a refund, told we cannot, can only do it online via credits and then do "conversions". What airline doesn't allow direct refunds? Customer service guy was exceptionally rude and could not offer any helpful information beyond "check your email". When asked so what he can help us with he actually said "I don't know." Then proceed to hang up, before we'd even finished asking our questions. Wow. Just wow. | 1 |
EasyJet | Wow terrible terrible airlineFull advice that Italy is in lockdown and Foreign office advises against travel there so Easy jet are obliged to refund the whole ticket price. At present, they are refusing to do so. They say the health of their customers is paramount. This is clearly entirely incorrect and they have no qualms in risking the health of all of us by forcing people to travel when they will be denied travel insurance there due tot he foreign office advice or they loose the lot. Totally disgusting!!!!! | 1 |
EasyJet | Wow the live chat is such a pain. Diverted overnight to a different country, unable to check in on the new flight, spent 30+ minutes with the live chat support person trying to find out why i cant check in and to get a flight seat confirmed - only to find out that i have the same seat as the original flight. super painful process for an already stressful situation - all because "the records don't match in our system". Can't say that I'm a fan. | 2 |
Vueling | Wow! Customer service reaches a new low. Ryanair are first class compared to this airline.Vueling changed the time of my flight. What I didn't notice was that they also changed the day. I agreed to the change sadly. Now there's no going back. The customer service phone line literally has no live person. If you persist it just cuts you off. So anything outside the box is ignored. | 1 |
Norwegian | Wow! I wish i checked their reviews before booking.They changed my flight without telling me, i checked my account the day before my flight, I had errors showing my return journey has changed (it hasn't) and they accused me of accepting changes to my outbound journey (which i didn't).They now want to charge me an extra 5 times the amount of my plane ticket to move it to a more suitable day.I will now have to pay out extra for travel once i have arrive and will take them to court for the costs, I've got more than enough proof of their lies. | 1 |
Ryanair | Wow! It has 1.3 lol. That's way too much tbh. They deserve a minutes -50 at least. Jesus Christ! Let's hope you make it wherever you're going and you get the classical racial abuse. **** Ryan air! | 1 |
EasyJet | Wow! Reading the reviews has made me feel little good!Gatwick airport with agent Carlos couldn't be more terrible! I got confirmation of speedy booking and two cabin bags and he stupidly kept insisting to show me his screen and system that they refunded me some money and extra bag was cancelled and need to pay again! I never got a refund and why would they even cancel and my extra bag that I PAID FOR and I got confirmation of my booking. Eventually said, u gonna miss your flight and threatened me that the door is shut to rush me to pay. I had no option but to double pay for my cabin bag. What can I say! Cheap flights and shiat service and the ball is rolling. | 1 |
Ryanair | Wow!! Tried to book a flight for 2 adults and our son aged 9, got to the checkout, input card details and pressed continue. Oopps, there was a problem with our booking?? The App then wouldn't let us back on until later in the day when guess what, the outbound flights had increased costing us an extra £100. A deceitful way to recoup money Michael O'Leary!! | 1 |
Grupo IAG | Wow!I've always been a big BA fan.Until Now!Given my experience today I shouldn't be surprised to find they have such a low trustpilot rating!I called customer support to rebook a flight that we had to cancel due to my companion suffering a horrendously painful injury that has taken months to partly recover from.We had paid over £800 for flights a few weeks before departure. I was told we would get full credit to rebook within a year with no fees or charges.The new flights, exactly the same flights as before are currently £525 online on BA.com.BA wanted an Extra £400 + each= £800In fare differences. More than the cost of new flights. Meaning we would be paying £1600 for £525 of flights!After much "discussion" they dropped it to £90 each =£180. But with the more than £800 I have already paid that would be over £1000 for a £525 fare!When their customers have had a horrific injury, have had to cancel a hard earned holiday and are at their most vulnerable….BRITISH AIRWAYS CHEAT THEM ….by charging double the price to rebook a fare!WHEN THEIR CUSTOMERS ARE DOWN THEY KICK THEM AND THEN RIP THEM OFF! | 1 |
Lufthansa | Wow, You thought EasyJet was bad. They cancelled flight and left €200+ out of pocket and never ever responded. Just one automated email about increased load. That was 2 months ago. No words. Worst airline ever. | 1 |
EasyJet | Wow, after reading the last few reviews I should perhaps of known better. I booked in November 2019 to fly in May 2020. It was cancelled by them due to covid so I moved my flight dates and again the flights were cancelled. This happened at least twice more which brings us up to now, when my flight is due to leave on 20 May 2022, two and a half years after booking. During this time the baggage allowance has continually changed, initially they were honouring the original allowance from the time of booking but now it appears there is a cash grab to fleece as many passengers as possible once they've got you booked.I had lots of flights booked during covid and each time the original conditions were honoured but this change of tack has annoyed me. I initially emailed them and received a list of FAQs. If the answer was in the FAQs I wouldn't have emailed, so I emailed again and received same FAQs. I phoned and was fobbed off , when I asked to speak to someone senior I was referred to the live chat which has never been available to my knowledge so I wrote again and got the same FAQs sent again !! Maybe they should print frequently given answers instead ? " Covid " , "We're working from home " , "We'll call you back " " Its on page 180 of the TOCs in the small print " , " Ha , ha , ha NO " That would at least be more honest. All the airlines are bad but I held Easyjet up as the best of a bad bunch but no more. I've emailed again and eagerly await my FAQ reply. I have been copying Ripoff Britain into my emails to hopefully warn other potential victims of Easyjets sharp practices | 1 |
Ryanair | Wow, for the self proclaimed "Europe's favourite airline", this audience says "NOT!!!".I am trying to get my cancelled flights refunded. Iberia refunded me months ago.....I've called throughout the day and each time the message says "At least a 20 minute wait.....". The computer bot thing is a joke. The site doesn't recognise the booking ref's. All in all, shockingly bad.Still, as they say "Pay peanuts.....".So £700 odd quid sat in Ryanair's coffers indefinitely, until I get half an hour or so free to sit on the phone... | 1 |
Grupo IAG | Wow, here I was thinking BA was known as one of the better airlines and that my experience must be rare. These reviews say it all. Began with a 2 hour flight delay (1 hour of which we were just sat stagnant on the plane). When we finally take off, after about half an hour I ask (politely) if I could please order a drink. Staff member just looks at me and says "yes later". 2 HOURS later they finally make it to my seat with the drinks. Bear in mind this is just a 3.5 hour flight. By that point I've heard her tell a passenger next to me that they've ran out of the drink I wanted. Service took an insane amount of time, through which they had an entire aisle full of passengers standing and waiting to get past to use the toilet. Truly incompetent and SLOW!!!, do us all a favour and give your staff some well needed training. How can you blatantly ignore this much negative feedback?? | 1 |
EasyJet | Wow, it's the poorest-rated airline there is. cheaper to cancel a flight than to do a simple name change. Sums up Easyjet | 1 |
Ryanair | Wow, my generous 2* is looking good compared to everyone else.Let's just say that that the Ryanair Team (on board and in-line service) are all brilliant but the management in charge of everything else from bookings through to ' flight experience' are all 'sh*te'.Separating families on board - c'mon ??Baggage adders also vague on web-site and rediculus. | 2 |
EasyJet | Wow, not even sure if there is a customer service. I tried their messenger chat multiple times and got no response besides hi at the start of conversation. My worst airline experience by far. I was traveling with a baby and toddler and you could imagine the hustle to get to the gate of the airport. For starters, flight was delayed and it was clear from the start that the easyjet staff weren't happy to deal with checking in my stroller. Once at the gate, we were denied entry to plane under the claim that my Canadian pasport was expiring in two months. My kids' pasports were expiring in few years and we have been traveling throughout Europe with no trouble in the weeks leading to this experience. I pleeded with the easyjet personals to be let in at my own risk but they refused to let me in. I was forced to rearrange things and travel with another airline lossing lots of money in the process. The easyjet flights I purchased were not the cheapest and I attempted to contact easyjet customor service to request some sort of compensation and cancel my return flight which was two days after the incident. I had no response what's so ever. Better stay away. I had better experience with the competitions (Raynair and British airways). I feel rubbed 😪 | 1 |
Grupo IAG | Wow, nothing short of exceptional.Such a difficult job to keep everyone happy on a long flight . The staff were absolutely perfect.I witness them going above and beyond for many passengers on my flight to LAThey were all amazing but special mention to Michaela, Michael and Graeme ,from Heathrow to LA can't tell you how those guys made me feel. 😳â¤ï¸Next level service and people. â¤ï¸ | 5 |
Grupo IAG | Wow, they don't even try and hide their ineptitude anymore…!Was trying to book a £15k holiday via BA.com and, when trying to confirm and pay, the site kept showing an error message.So, after trying 2 or 3 times, I decided to call the number listing on the error message. Connected quickly to a very helpful agent who took the details and tried to book for me. Same problem, her systems wouldn't let her confirm it.She then spoke to some department internally who said the rooms were 'false availability' and weren't actually available due to their 'supplier issues'.Lo and behold, went on BA.com today to find that the rooms WERE NOW AVAILABLE BUT JUST A COUPLE OF THOUSAND POUNDS MORE EXPENSIVE!And you're supposed to be our flagship national carrier? Just admit that you've given up trying to do the right thing and are simply focused on being bottom of the customer experience lists now.Little wonder you have a 1.4 rating here and absolutely no interaction with unhappy customers to try and help. | 1 |
EasyJet | Wow, this airline really do have some awful reviews. The interesting thing is I don't think they really care. It's all about filling aircraft seats and cheap and cheerful is the motto. What's the problem if you upset a few customers. Anyway my review is about changing flights 2 months ahead. Don't bother. It costs about the same in cancellation fees as it does for the new flights so you may as well just leave your initial booking with empty seats and book your new flight from scratch. That way easyJet won't get the benefit of your cancellation by reselling the seats. Aah satisfaction🤔 | 1 |
Lufthansa | Wow, unfortunately I have to give them 1 star. I was on this flight from Milan Linate (via Frankfurt) to Birmingham, because my original flight to Manchester was cancelled after being booked for 5 months. The problem started when I got to Frankfurt. There was a storm and we were held in the gate for 2 hours without any updates. We couldn't see outside, as at night, all I saw was a reflection of the gate room. I politely asked the lady at the gate for an update, only to be on the receiving end of a rant about how nobody in the world can predict the weather and how if I can find someone in the world who can miraculously predict the weather, bring them to her and she will then have the answers for people like me. Now I know why the man who asked a question 10 minutes previously was walking away whilst shaking his head. I only asked if they thought that my flight would leave today or tomorrow and if they knew how long the storm was due to last.About 1 hour later, my flight was cancelled and we were told to go upstairs for details of how to get food, water and a hotel room. Well, there were 2 men, who after 5 minutes became 1 man. Everyone was then redirected to huge queues upstairs where I witnessed unbelievable acts of rudeness and threatening behaviour and insults from Lufthansa and airport staff. Then they all disappeared.... It turns out that whilst hundreds of their customers were waiting for help, someone from Lufthansa management told all employees to go home. So now, I'm stuck in the airport without food and water, or a safe place to sleep. So I spent the night awake due to people who had no respect for others causing fighting and arguments.I was lucky that I got an early flight, however the plane took off without any luggage. True to form, Lufthansa didn't bother telling anyone, so lot of people were waiting for luggage that wasn't there. So I continued my holiday without my case. I bought basics to keep me going whilst Lufthansa admitted that I didn't get the service I paid for. However, as there is no monetary value to being deliberately abandoned in the airport, they eventually only gave me a hollow apology. During this time, they found my suitcase.....and then lost it again. A day later, they found it again and it was sent to Birmingham and arrived at home, one hour before I returned from my holiday.So Lufthansa point blank refused to offer any good will gesture for their appalling service. However, I claimed for the delayed luggage and provided receipts. They offered me 50% of my costs like it was some kind of success. Under the Montreal Convention treaty for lost/late luggage, I'm entitled to a 100% refund. Lufthansa know this and it is common practice for them to ignore this treaty, as they were fined for breaching this treaty in 2019. They obviously haven't learned from then.So, as it stands, I'm waiting for my refund. I've given them 7 days to pay me my money, during which Lufthansa said they had closed my case and ignored my emails. I'm currently proceeding through the small claims court and awaiting a response from their lawyers.I've had 4 flights booked with Lufthansa. Out of those 4 flights, I've had 3 canceled, 4 late take offs and 4 late arrivals.Never ever again. | 1 |
Vueling | Wow, what a disappointment. I'd flown them 3-4 times before, and was reasonably happy with them - little to no legroom, but price was right, and flight attendants were friendly. Fast forward today: I am reviewing conditions to see if Vueling, like other low cost (EasyJet, Norwegian, RyanAir) will let you take a child car seat free as luggage (since they're obligatory for riding in cars). No, it's extra - but then I notice that I have made a mistake with one of the names on the booking for our friends - I wrote my friend's name twice -- instead of his 5 year old son! Now clearly, it's an error in the name (which Vueling will change for free)... I even have return tickets proving that this isn't a different passenger, but... no luck - Vueling staff (on phone and on twitter) decide to ignore this, and consider this a name change, for which I am charged 50 EUR ... + 20 EUR for a "flight change" !? This is more than the original ticket price...I have let them know that I was much disappointed in this willfully wrong interpretation of the situation, but all I got was an flippant "We are sorry our conditions don't live up to your expectations".As a Platinum SkyTeam Flyer and business owner, I know who I'll give my money to next time. | 2 |
Grupo IAG | Wow, what an absolutely delightful four-week odyssey it's been trying to get a cancelled flight either refunded or reinstated. I mean, who wouldn't want to spend their free time making nine riveting phone calls just to hear the sweet sound of "please hold" on repeat? Getting a refund from BA is like trying to solve a Rubik's Cube blindfolded—with oven mitts on.I booked flights for my daughter so she could, you know, attend a wedding and do human things like exist in a different country. But then Heathrow shuts down and BA's response? Oh, pure poetry. Not blaming them for the closure—life happens—but the absolute circus that followed? A masterclass in chaos. No suitable alternative from AA? Sure, we'll just invent teleportation next time.We got her to the UK eventually, through a scenic detour via Reykjavik, and with a thrilling one-hour buffer. So smooth. So stress-free. Just how you want to arrive at a wedding.Now, the BA call centre—ah yes, where customer service dreams go to die. It's like a magical place where calls drop mysteriously, or you suddenly become inaudible. Totally coincidental, I'm sure. Asking for a refund is met with the warm and fuzzy promise of an eight-week wait. Meanwhile, AA somehow managed to refund seat charges in a blistering 48 hours. How dare they set such outrageous expectations?And then there's Calum Laming, BA's Head of "Customer Experience" (a term I'm assuming is used ironically at this point). Calum, if this is your idea of an acceptable standard after three years, I truly envy your definition of success. If there were awards for spectacular indifference, you'd need a bigger trophy cabinet.Customer reviews online are a glowing testament to BA's excellence—and by glowing, I mean radioactive. It's all starting to make sense now. I've flown with BA before, but after this performance? I'd rather ride a unicycle across the Atlantic. Backwards.And hey, here's a fun idea—feel free to actually do something and look into booking reference K8COV9. Who knows? Maybe shock the world and respond like a functioning airline. Your competitors must be absolutely howling reading your reviews. Comedy gold, really. If I could give zero I would, but 1 star at least makes BA look credible | 1 |
Turkish Airlines | Wow, what an airline! Delayed our flight from Manchester to Istanbul meaning we missed our connecting flight to Zanzibar. They then ended up having to re-route us via Doha meaning 3 flights and arriving 7 hours late. Compensation?.... forget it!... Turkish Airlines claimed extreme weather conditions had impacted the journey and therefore they were not liable... absolute rubbish as the weather was perfect in Manchester and on route to Istanbul. Then to cap it all off, on the return flight from Istanbul to Manchester they kept us waiting on the runway for nearly 3 HOURS! Shameful behaviour from a company who are trying to compete with the middle east "premium" airline brands. I'd suggest sticking to Easy Jet and Ryanair as that's about your level! Never again.. back to Qatar, Singapore, Etihad or Emirates in future. | 1 |
Grupo AirFrance-KLM | Wow, what can I say, travelled business to and from Mauritius for a special occasion. Flight meal on the way out were horrendous (Fish) and extremely disappointing. Flight out on time but delays on the way back which resulted in an overnight stay in Paris. AirFrance team dealt well with this and I can accept out of their control. However, the process of getting delayed compensation is archaic and poor. CS team member hung up on me thanks Jill, after I asked to speak to a manager to try and help improve the process. Flight back meal was better but I expected better from AirFrance, lounges were poorly stocked and service was average. BA and Virgin all the way moving forward. It will take a lot for me to travel long-haul on AirFrance again. I book around 10 flights a year and this has been my worst experience this year. Must try harder and hopefully this type of review will get the management team to wake up and review what they are doing. | 1 |
Grupo IAG | Wow, where to start! Paid £3k for a mini break for 2 to New York. Problem after problem encountered and their customer service is diabolical! BA was once an upmarket airline, now I'd rather fly with anyone other than them after this experience.Firstly there was a delay in take off, then my luggage went missing, it hadn't been on my plane at all, it ended up in Boston when I was in NYC. Had no luggage until the next day which was very stressful, meaning no toiletries, sleepwear or clothing. Very concerning to learn there are unaccompanied luggage on any aircraft!! . The plane there was really grotty and the toilets were filthy dirty.The flight home was worse. No cabin luggage space for coats due to people bringing large suitcases on board that hardly fit into overhead lockers. Broken tv and charging points in headrest. Hardly any refreshments offered during flight. Arrived on time to London but missed connecting flight to Newcastle due to sitting on tarmac over an hour waiting for steps and personnel to get us off plane as the walkway failed. Went to customer service desk who were unfriendly and harassed as they had queue if complaining customers a mile long. All they could offer us was train tickets back to Newcastle!! They had no room to put us on alternative flight. We had to trawl our luggage across London on public transport at a cost to ourselves, to get to the train station. Trains were on strike so limited trains available and we weren't warned about that. Comes to something when you pay for flights and all BA can offer are train tickets!! Submitted complaint on my return to be given £23 in compensation to recover cost of toiletries and underwear I purchased through missing suitcase. That's it. No compensation for stress or loss of enjoyment of the mini break, or for their inability to provide an alternative flight, no refund of public transport costs, no sorry, nothing! | 1 |
Ryanair | Wow. Flithy and disgusting to sit on that plane. Please learn some very basic hygiene, I used antibacterial wipes to clean the area. Delay on airport without any communication to travellers. Luckily flight out of UK was with Easyjet and that was absolutely awesome. RYANAIR my advise is to take at least one leaf out of Easyjet and Jet2's book. Oh and my suitcase is now so dirty I've taken it to the skip. | 1 |
Wizz Air | Wow. I came here to leave a negative review, but was not expecting to find the most horrific trustpilot score I have ever seen. How is Wiz Air even still operating?They have cancelled my flight, and then also now cancelled the alternative one they put me on (meaning my 7 days trip would now be a 24 hour trip).Refund requested and going to book a proper airline… | 1 |
Lufthansa | Wow. I read comments and they confirm my concerns about drastic deterioration of Lufthansa. My advice, people,try to avoid this company. They are experiencing systematic crysis of management and customer service. My experience was simply terrible. You get late on the next connection due to their delay, you claim refund, your baggage is lost, you are desperate: they just ignore you. Stupid me, I should read these reviews before I booked that ticket. | 1 |
Ryanair | Wow. I was pleasantly surprised with Ryanair after reading a flurry of negative reviews. I suppose the ultimate question- is Ryanair worth the 'money' you pay for tickets? The answer- ABSOLUTELY YES. Yes I paid for extras and premium seats- but that was my choice. However, the Ryanair staff both on ground and the air couldn't be more courteous. And the turnaround times were phenomenal. So much better than our usual no frills carrier (Not so easy recently!) I think it's very easy to complain about a company's services based on 1 bad experience. Give it a go..give it some time. We really enjoyed our RyanAir experience! My only recommendation to ground staff- please clarify which queues are priority right at start as there was confusion about the choices. Other than that- A spot on Job. Well done RyanAir Team! | 5 |
Ryanair | Wow. Looking through recent reviews here it's no wonder people are sniffy about Ryanair! However, I have just flown with them to Seville and back and was very pleased with the whole experience. My boarding passes were provided as soon as I booked and I travelled with my cabin bag plus my ruck sack for £60 return. The flights were pretty much on time, the seats were comfortable and the Spanish crew were very professional. Well done Ryanair! | 5 |
EasyJet | Wow...i cannot understand all the bad reviews...had dealings with customer service over an error which was all down to me and my not reading hotel description thoroughly ..by no means Easyjets faukt but contacted them hoping they could help me ..16 days till departure date and needed help if possible to change hotel...any other holiday company would have said tough...but the 2 ladies i spoke to were so lovely friendly and helped as much as they could tbh i didnt expect it to be changed but had a try anyway ...Caitlin was lovely she couldnt make any changes as her grade didnt let her access that sort of change but spoke to a manager who said hed see what he could do.. today i spoke to Tia who was equally as nice and managed to change the hotel and even went farther than that .. both a credit to Easyjet and Easyjet great for flexibility .I do believe a lot of negative comments are because people have lost the ability to see that these custoner service agents are people and can only do so much they cant over ride a system and sadly so many peoole feel entitled these days ..i speak to people as id want people to speak to my daughter.. they are only doing a job and whatever the issue its not personally their fault.. thank you easyjet and thank you Caitlin and Tia | 5 |
Ryanair | Write why you found the experience excellent. For instance:The item arrived the day after I ordered it! The customer service was very helpful and I got all the information that I needed. I can only recommend this company to others. Excellent service and fast delivery. | 5 |
Iberia | Writing a review here as the complaints form on their website is not working and I can't get through over the phone. I recently booked through Iberia from London heathrow to Cusco peru. I booked the flight because it said online, and I was also told at Heathrow that the baggage will be taken all the way through to Cusco as it's One World operators. However this was not the case. I missed my final flight from Lima to Cusco (Latam) because I was told at the airport I need to go back and collect my suitcase and re-check it in, the process of going back to collect my suitcase took 1-2 hours, by which time, they would not let me board my final flight, no one would help me because the final flight was Latam and they said the system doesn't let them rebook me as I booked through Iberia, there were no Iberia offices in Lima. So I had no choice but to buy another flight myself, costing approx $150 USD. I would like my money back please because I bought this flight which was sold as fully transferred luggage, no self transfer, and I missed my flight as a result of confusion between the one world airlines. I won't be booking through Iberia or One World again unless this issue at Lima/Latam gets resolved and there is a way for people booking connecting one world flights to get support. The overall booking is through Iberia which is why I am complaining here. Please can I receive a refund for the flight I had to rebook because this is due to no fault of my own. | 1 |
EasyJet | Writing a review on behalf of my incredible disappointing, frustrating, experience that is making me beyond exhausted, mentally and physically and I am stuck with nowhere to go in the Naples airport in Italy. I have been stuck here for days with no answers - no one from customer service will even get back to me. I have a cruise booked out of Greece, Airbnbs that I paid for, ships, reservations, family and friends waiting for me.The only kind people have been the ladies at the counter. Who I feel horrible for, they have barely slept, they look exhausted, and are still so patient and kind while everyone is going crazy.I loved easyjet the first time I flew them outside of Naples - thought it was so easy- how not so much and I am beyond frustrated with no answers.I was supposed to be on a flight leaving Naples, to Athens Greece at 15:50 but was delayed 3 times and then cancelled without any notice or any reason why. We didn't even get alerts on our phones.We all had to run downstairs to grab out baggage, then upstairs to wait in line for 2 hours just to speak with a representative. The application on all of our phones started freezing - I cannot get a refund, I had to book my own flight out of pocket the next day, today to get to my cruise ship in Athens but then again was made aware the flight was delayed(as I sit here)I drove from Sorrento, Italy and spent $200.00 on a driver, and $44.00 on a lounge to never be let known that the flight was cancelled until the last minute when everyone started screaming in the lounge that the flight was cancelled and then had to wait in line for 2 hours to speak to a representative because your application froze.I was told that I would be reimbursed for the $339.49 flight + all of the bags I paid for. I purchased and then your application stopped working for everyone and I was never able to get a refund. I had to pay out of pocket for a brand new flight today, and was not reimbursed for my flight. I had to pay for a taxi to a random hotel, pay for a hotel, a meal, only to find out the flight again was delayed by the time I got to the airport today.I received an email from you that I would have a place to stay last night but no one provided me with a voucher, a hotel, or anything at all or any details on how to get to a hotel when I was supposed to be provided housing.I am praying that all of this gets reimbursed and someone gets back to me - I have shelled out for thousands of dollars and just want to get to my destination. PLEASE SOMEONE HELP!!! <3 | 1 |
Turkish Airlines | Writing on behalf of my Mother. If I could leave 0 stars I would! Their customer service is atrocious. When you submit their 'feedback form' they ignore half of what you have submitted and respond without doing any proper investigations. Had they looked into my claim and listened to the phone call (I gave: date, time and phone number I called with) they would have all the proof for misinformation from their representatives that cost me additional £142 (i am still waiting for my full refund).The flight was cancelled and we were told that everything would be taken care of the next day and that her connecting flight would also be arranged for that same day. The trip was for urgent medical treatment that my mother needed and this meant one of the 3 appointments would be missed. Not ideal, but again it's one appointment.Getting to Istanbul, she is told by turkish airlines that there were no connecting flights until the Wednesday!! Another lie (both myself and my mother checked with them in the UK) , meaning that now all of her 3 urgent medical appointments were missed. Delaying treatment by 2 weeks.She submitted the feedback form and the response was terrible and didn't begin to compensate for what she went through (if I had included everything this would be an essay). Pushing back, again the offer was no where near enough for what she went through. Final response has been unanswered for 6 days. The phone number given on the automatic response doesn't exist/work. Calling customer service they said they've escalated to a manager and i should hear back in 30mins. Its nearlt 7pm and i was told that at 9:30am.two follow up calls and again no response.Disgusting how they have treated their customer with disabilities. It just shows what they really think. | 1 |
Ryanair | Writing on behalf of my brother in law who's wife died suddenly last summer. They had flights booked for a holiday at Christmas so we contacted Ryanair to explain, offered copies of death certificate etc and requested a refund. We contacted them by every possible option and were repeatedly ignored. We have since given up on any hopes of receiving a refund and have written off the £500 cost of the flights. Their customer care is appalling, they are an utter disgrace. They may be a cheap option which can be appealing when booking but please hope you don't suffer any situation which would lead you to ask for any help or consideration let alone a refund as you will be sorely disappointed. I wouldn't touch them with a barge pole, they are an utter shitshow | 1 |
EasyJet | Writing this from the plane at 2.30 am. 45 minutes after I was supposed to land in Bristol, already waiting for a bus to pick us up for 20 minutes.The Bristol -Athens connection is never on time. Give yourself at least 30 minutes, ranging up to 2 hours of delay without explanation.Overpriced and terrible. Worth the trip to London just for the peace of mind. | 1 |
Grupo IAG | Writing this from the regular spot in baggage tracing at Hamburg airport.I've never had a BA flight that was on time, and around 1 in 3 flights you won't get your baggage at the destination. (You'll notice everyone very reluctant to put their bagged in the hols, because if you've got a transfer, it's not coming)Absolutely shocking airline in pretty much all respects, their airbus seats are also the smallest seats I've ever been in | 1 |
Vueling | Writing this in the terminal at Malaga, when I should be on the plane. They were late opening the gate, we got as far as the sky bridge and then told to go back. No information given, no updates and no clue when, or if we will fly today. Amateurish performance, not great at all. | 2 |
Lufthansa | Writing this on behalf of my partner who is currently trying to call you! Absolutely disgusting service! 3 out of 5 suitcases lost. We landed 25th August, had an email that our cases would arrive at our hotel on 27th, nothing arrived 2 out of the missing 3 cases turned up on the 28th. However still missing a suitcase. We are on a 10 day holiday with no clothes for my partner to wear. Tried on many occasions to speak to customer services on the phone for an hour each time, when we get to number 1 in the queue the phone line cuts out! Having read the other reviews below I wish we had read these prior to booking as we would not have e bothered! Ruined our once in a lifetime holiday and spending money which was for the kids! | 1 |
Ryanair | Writing this review in the airport right now after waiting (so far) more than 2 hours for my 'hand' luggage that was taken off me before I borded the plane to be checked in.Their latest trick, forcing you to pay for hand luggage within the sizing constraints is just terrible and embarrassing tactics. I noticed the amount of empty space in the above baggage containers on the plane, literally 80% of the plane was empty space.Never flying with Ryanair again and will definitely pay extra for a flight alternative.Ryanair competitors must me laughing right now. What a joke of an airline (don't even get me started on their website booking system) | 1 |
EasyJet | Writing this review is almost certainly a complete waste of time, in view of the huge number of similar complaints on TrustPilot, but at least it might make me feel better!I managed somehow to book flights including both large cabin bags and 23kg hold bags. I'm not clear how this happened, but it certainly was not my intention as I wanted only the hold bags to be booked.When I checked the confirmation email it had only the large cabin bags listed, which I did not want.I took this up with their customer service chat, which was a most frustrating experience in itself, as my typed message kept disappearing off the bottom of the screen. The easyJet agent handling my complaint did not seem to understand what I was saying, and certainly I found it very difficult to understand his/her messages. At one point I was told that I had booked 23 bags! No wonder it was confusing!The agent was adamant that their system was not at fault and that I had booked both cabin and hold bags, which I dispute. I was told that it was possible to cancel the cabin bags, but that there would be no refund of the charges, which amounted to over £120 for the two flights. This in spite of the fact that the booking had been made just minutes before!A few days earlier I had tried to book other flights, and spent a whole morning battling with their online system, which would not allow me to proceed. Part of the problem was that it didn't recognise my password, as others have recorded here. After hours trying and failing, I called customer service, where, after minutes of recorded messages and menus, I was told that I was number 34 in a queue.I then tried the chat facility, where ! waited 45 minutes for an agent to respond. She told me that their system was "undergoing maintenance" and I should try again later! There was no warning of this on the website, and it wasted a morning of my time.It does demonstrate, however, that their system is not infallible. It is certainly a nightmare to negotiate, as others have pointed out.Their rules allow for customers to amend bookings to ADD baggage, which earns them additional fees, but not to cancel items which their system has erroneously added. Nice little earner!I reckon easyJet owe me a small favour and should refund the cabin bags charge, especially as I will not be taking cabin bags.But I'm not holding my breath. | 1 |
Grupo AirFrance-KLM | Wroclaw to Amsterdam. It was a bit delayed leaving but arrived on time. Everything was okay but the snacks were very small. The service was good and all the processes were smooth and I really like the colour of the aircraft. | 8 |
EasyJet | Wrong booking and was unable to cancel a flight booked a few mins ago and was charged an insane booking fee which left me in an awful situation as a person with.a disability it really left me in a bad situation. Go with other airlines who are supportive.Update 27/12/24: As per EasyJets request, I contacted easyJet via email, but they still didn't provide any further assistance or help.What's most frustrating is that the customer has to do additional administrative work at our own time/expense, and to receive a copy of the refund invoice/receipt the customer is expected to fill out further forms meaning more admin work passed on to the customer.Yet EasyJet charge the customer for their agents to click a few button.Poor. | 1 |
Ryanair | Wrong information taken from a previous booking. When I called to try sort out. I started the call at 10.45 in the morning. I got put on hold and transferred to 4 different departments before I finally got the help. I needed I was on hold most of the day until 3.50 in the afternoon. My advice find another airline to fly with. I will never use Ryanair ever again. | 1 |
Pegasus Airlines | Wrong nameWhen writing a name for our kids that were traveling with me and my wife I accidentally entered the same name (surname was good) for my last two kids. Altho everything else (except name) was entered right I had to buy four new tickets on airport, since it was transfer flight + return tickets, for son that I entered the name wrong. You can imagine shock when they told me that.People that worked for Pegasus on airport were emphatic and helpful in trying to solve this problem as they realize mistake was trivial. But after 2 hours of trying I was told it's not possible and only solution is to buy new tickets. That error cost me 840€ although all tickets that I bought before for all of us cost me in total 1.570€. Avoid this company AT ALL COSTS. | 1 |
EasyJet | Wrong policy to apply after 23:11 arrival where there are no public transport for me to go home to Hitchin. Last train was missing due to flight delayed. EasyJet keep showing me the policy. But it is wrong policy for the last flight to London Gatwick. As a Plus member I was left to pay for my overnight hotel and additional travel expenses due to EasyJet delays. Totally unacceptable… | 1 |
Ryanair | Wrongly Refused Boarding due to invalid passportRyanair denied me boarding to Austria due to allegedly not having a valid passport to travel to the EU post Brexit. Having checked with the Austrian Consulate they confirmed my passport was fine and entry would have been granted.Dreadful service and attitude throughout the process, felt like I was dealing with nightclub bouncers wielding their tiny powers. | 1 |
Lufthansa | Wrost Cutomer service..... I would like to remove this company fromt his world. SO SO So Worst and frustrating.I lost my baggage and still they are not responsible for anything. Please EU and Dubai. Please punish them. | 1 |
EasyJet | Wrost customer service from Hanea. This is not acceptable. Chat has been ended before me trying to say anything. Shit service | 1 |
EasyJet | Wrote this e-mail to Easyjet after a seriously bad experience. I have never heard back from them.Hi easyJetHow come your measurements for hand luggage not meet the standard measurements by for example other flight companies - or if you look up the word "hand luggage" om Google, where you will find small standard trolleys.Very frustrating for your customers, since so many are not aware of your "special and unique measurements" when boarding. Deeply unsatisfying to experience the discrimination of your customers, since some customers are picked out to pay more to bring the hand luggage, while others only pay more one way - or not at all. Surely, I don't expect you to want to be discriminating, but sadly that is how it feels to be a customer in your company.I can read that many more are unsatisfied with this on Trustpilot too. Som am I.Kind regards | 1 |
Jet2.com | Wry good all round service from lovely staff in | 5 |
EasyJet | Wth? Agent joined chat and left straight away | 1 |
Air Europa | Wziting from 2 years | 1 |
Grupo AirFrance-KLM | Xiamen to Luxembourg via Amsterdam. Customer service hotline not helpful / efficient in context of ticket rebooking, contacting airline and not any form of willingness to help. Even for 15 hours flight rarely drinks, snacks or good food. If you want water or drink or snack you must go to front on own initiative and staff allow you to take something - general harshness, unflexibility and not sincere treatment of passengers - when asking to get luggage during 14 hours stay or cancelling a last flight and getting luggage earlier, they are worried about money and ask you to pay 300€ if you want your luggage. If you pay 3 flights but want to take only 2 flights they insist to send luggage to last destination or pay 300€. Never again. | 1 |
EasyJet | Xola the cutsomer advisor was very polite and professional but unable to help me due to the company's baggage policy where there is no flexibility. I only made the booking less than three days ago but was unable to alter my luggage requirements when I realised I had made a mistake. Disappointing outcome EasyJet and a policy which doesn't endear you to customers. I wasn't looking for a refund, just a small change for a reason which I outlined. There needs to be some discretion within your policy limits. | 3 |
EasyJet | Xola was very helpful on the Chat line and sorted out my query | 4 |
EasyJet | YOU ARE ASKING ABOUT FEEDBACK AND BEFORE I HAVE TOLD YOU WHAT IS WRONG | 1 |
EasyJet | YOU DIDN'TGET IN TOUCH!! Your bot said I'd get to chat with someone, so I waited...and waited. Then you tell me the 'conversation' has finished due to inactivity!!YOUR INACTIVITY!!What is it with you people?I try to ring and give up after 40 minutes of waiting, then I try a useless chat bot, then get given the heave-ho by the so-called next chat bot, which is meant to be human.Useless! | 1 |
EasyJet | YOU ENDED THE CONVERSATION BEFORE I HAD FINISHED | 1 |
Grupo IAG | YOU HAVE BEEN WARNED. After a cancelled flight I watched them shout at a pregnant lady . The lady was in bits! They told her to book a hotel and taxi and they would later refund her. She explained she cannot afford as flights were booked by her brother! Another passenger had to step in and pay! We was all so anxious to be served! | 1 |
EasyJet | YOU HAVE JUST CONTACTED US FORCING US TO CHANGE OUR FLIGHT LYING SAYING THAT THE ORIGINAL FLIGHT IS CANCELLED WHEN CONFRONTED BY US ASKING WHY YOU ARE STILL SELLING TICKETS TO THE ORIGINAL FLIGHT WHICH YOUVE FORCED US OFF YOU HAVE TRIED TO CHARGE US ?!?!?!?!??!??? YOU CHANGED OUR ORIGINAL FLIGHT LESS THAN 24 HOURS BEFORE SO WHERE IS OUR CHANGED FLIGHT COMPENSATION. YOU ARE SCAMMING THIEVING ROBBING LITTLE TIME WASTING SCUM BAGS THE LOT OF YOU | 1 |
Vueling | YOU HAVE LOST MY LUGGAGE. ACCORDING TO YOUR TERMS AND CONDITIONS, EU REGULATION 889/02 AND BY THE MONTREAL CONVENTION FOR LOST LUGGAGE, I AM ELIGIBLE TO BE COMPENSATED 1288 SDRS.They do not reply properly to emails, when you call their customer support, the representatives talk very fast, are rude and provide NO SOLUTION WHATSOEVER.Save your money, time, energy, mental, emotional and physical health by NOT BOOKING WITH THIS TRASH OF AN AIRLINE! | 1 |
EasyJet | YOU NEED TO BE ASHAMED ON YOURSELF FOR CHARGING 29EURO FOR A TROLLY WHILE IN ALL THE OTHER COMPANIES IS ALLOWED. NOT EVERYTHING IS ABOUT THE MONEY. LAST TIME. | 1 |
EasyJet | YOUR CHAT SERVICE IS NOT FIT FOR PURPOSE.IF DESIGNED TO TAKE THE STARIN FROM TELEPHONE CALLS, IT FALLS BADLY. I WAITED 51 MINUTES WITHOUT ANY RESPONSE. I PHONED AND SPOKE TO A HUMAN WITHIN 5 MINS AND RESOLVED MY QUERY.IF YOU WANT CHAT TO WORK YOU NEED TO REVIEW ITS RESOURCES AND STOP ADVERTISING IT AS QUICKER THAN TELEPHONING. | 1 |
Ryanair | YOUR LANDINGS ARE POOT YPU | 1 |
Grupo IAG | YYZ to DUB to EDI return. Transatlantic flights were excellent good IFE system pleasant staff and acceptable food. Big problem was connection in Dublin long walk through terminal and had to clear security again even though we were in the flight connection route. This does not happen at Heathrow so not sure why Dublin can't fix it. We were running to make the Toronto flight as security had only 1 of 3 lanes open. | 7 |
EasyJet | Yandi dealt with my issue in a prompt and efficient matter. | 5 |
EasyJet | Yara - was extremely helpful in adding middle names to booking | 5 |
EasyJet | Yara at Easyjet was amazing when asking about a name change .She swiftly made the change withour delay | 5 |
EasyJet | Yara is lovely worker, finding clients solutions | 5 |
EasyJet | Yara provided a really friendly, professional service to make a flight amendment | 5 |
EasyJet | Yara provided accurate and detailed information, and was able to correct herself on the fly when she initially provided inaccurate info. | 5 |
EasyJet | Yara sorted my problem really quickly and efficiently. She was lovely! | 5 |
EasyJet | Yara was amazing, she listen to the problem and reassured me. I now have the transcript to take yo the gate in case of problems. Thank you Yara | 5 |
EasyJet | Yara was great, clear and fast | 5 |
EasyJet | Yara was polite and helpful in amending my booking | 5 |
EasyJet | Yara was prompt in coming back to me and answered my questions on a name change, although I still think that when someone like me can't do the flight and I have changed the name over and paid for it, there should be a question of being able to give you the email address of the new passenger so You, Easyjet, can directly Confirm the passenger is on the flight and make it easier for me instead of going through the 'Chat' process. But Yara was very helpful | 5 |
EasyJet | Yara was really helpful and worked hard to resolve my query thank you | 5 |
EasyJet | Yara was super helpful and kind! 5stars | 5 |
EasyJet | Yara was very efficient and kind. Please give her a raise, I'm sure she deals with a lot of buttheads. | 5 |
EasyJet | Yara was very helpful and efficient. Thank you | 5 |
EasyJet | Yara was very quick at replying and helpful | 5 |
Ryanair | Yawn. This industry needs disruption so badly. | 1 |
EasyJet | Yazan was extremely pleasant and very quick with responses. He was very helpful thank you. | 5 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.