Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Yazan was great. Very kind, quick and understandig. Great service | 5 |
Lufthansa | Yeah I think I'm done using this airline. Late every single time i go with them. Very unreliable. Cannot trust them to get you to your destination on time. Please consider a different airline before booking with Lufthansa..not worth it. | 1 |
Turkish Airlines | Yeah, when i booked the first time,my husband and my child are already given seat number, and so after that i buy my self my own seat. I have proof the picture. And then after months they change the time of the flight only 5 minute differents, so i confirm the new flight and boom our seat number are gone. My seat gone my husband seat n child ( free ) are gone, try to click seat selection and we have to pay but husband n child are free from beginning now have to pay. Are you serious trying to playing with costumer??? Should i ask refund from my bank?? I want my seat back and so the seat for my family | 1 |
Grupo IAG | Year after year the British Airways (BA) service on the same route (Washington-London) is becoming worse. We just had one bad experience after another on this route in July 2021. British Airways (BA) notified us that our connection flight to Nice was bumped from 2pm to 6pm so we had to spend an extra 4 hours in the airport during this COVID era. Their website and emails prior to our day of flight kept asking us to check UK.gov for the COVID rules and regulations for transit through London which said that no COVID test was necessary if we could show proof of vaccine, however upon our arrival at the airport they told us we needed to go to the basement to take a COVID test to show negative results. They charged us $250 per person for a rapid COVID test which was an outrage and totally unnecessary. We could have gotten the test done at a cheaper rate had we known that this was a requirement prior to our flight. Food service was horrible (they served food with lots of cheese to me while I had requested a vegan meal due to may dairy allergies). BA damaged our Samsonite luggage and they told us at the airport that we needed to report this online. We have been trying to resolve this issue since July and after asking us for photos like 10 times, they are still giving us the run around. | 1 |
Ryanair | Years have passed after COVID hit, and I still haven't received my refund.I received a cheque from Ryanair. However, when I tried to withdraw the funds, my bank informed me that the company (Ryanair) had blocked the funds.I tried calling Ryanair several times, but it's impossible to reach them on the phone, they can't help me with my refund on the chat (they direct me to the refund page, but there are no options that apply to my issue), and they don't respond to any of my emails.Every time I contact them via email, I receive a different reference number and nothing happens.TERRIBLE CUSTOMER SERVICE! | 1 |
Ryanair | Years of cancelled flights and heavy delays. But most importantly, you're being treated more like an animal, rather than a human being: long waiting times on queues (some times exposed to heavy rain and wind) and without any customer updates on flight status. Avoid at absolutely all costs, unless it's literally your only option. No one deserves to be treated like this. | 1 |
Ryanair | Yep, they're cheap, if you are prepared to adhere fastidiously to their rules, that's probably about all you can say about them. Get it a bit wrong, or make an assumption, they'll have your hard earned cash.Here's the scenario; I'm taking a suitcase - hold luggage - so I have to go to a desk anyway. Figured I could check-in while I was doing that. No, apparently not, a prize example of "computer says no!" Seemingly to check-in in situ, you have to leave the queue you've been in for half an hour and go to "customer services" - a badly abused term in this context. In this IT/computer day and age, surely all the stations can do the same things? No, clearly not.But it gets better - they charge you £45 to press a button and print off your boarding pass. Yep, £45! Something of the order of £10 would have been pure profiteering, but an understandable amount, offensive enough but tolerable. £45 must be criminal, theft of some sort.As for the rest of it, the aircraft cabin was cramped (OK, expected) and a bit grubby (unforgiveable), and the less said about the over-priced snack offerings the better (did not indulge). Took-off, landed, ingress/egress process something of a debacle, more queueing than is strictly necessary, but then they should be cheap.I haven't flown Ryanair for some time - I now recall why - so I had no idea they'd eliminated all their check-in desks, likely dragged them out back and shot them to save money. I'd say I'll know for next time, but there won't be a next time. If you've got any sense, pay a bit more and be treated as a living, breathing organism rather than self-propelled cargo. | 1 |
Ryanair | Yes I was asked to pay £60 for a mere 1lb extra luggage weight. That because I had to now check my luggage and so use the checkin services.OK I admit I did not do so as I just took out a few items of clothing and wore them instead. Now my baggage was light enough to pass inspection by the Ryanair gestapo.My question therefore is what difference did this extra weight actually make. NONE - after all the weight was just redistributed and still entered the plane.I will admit that most of us know that given the choice we would find another airline to travel with, but Ryanair does offer very cheap flights to many destinations.As the saying goes" If you pay peanuts, you get monkeys" | 1 |
EasyJet | Yes I was very happy, with the service, because it is quite stressful when doing this by chat. | 5 |
Grupo IAG | Yes another cancellation at short notice with no explanation. They offered an alternative which was two days later and indirect.It's a real shame to see how much BA has declined in recent years. Basically now a low cost operator that has fallen behind even RyanAir. | 1 |
Ryanair | Yes avoid them, they cheat you on the extra costs. They make it difficult to navigate through the check-in process online, as to make you pay for extra stuff that you don't need.I had issues with the website, tried different browsers etc, didn't work; the page kept on timing out. Eventually had to wait for ages and then pay extortionate fees to check in, because it was "too late" | 1 |
Jet2.com | Yes flight was comfortable although 1 hour late | 5 |
EasyJet | Yes it sorted out my issue. However, if the system asked for middle name or to match full nameS on passport I would not need to have amended.Please easyjet amend booking system, make it more idiot proof. | 5 |
Jet2.com | Yes it was the company doing really well.very courteous,polite and very helpful | 4 |
Wizz Air | Yes it's possible to be worse than Ryanair for extracting extra money from customers. We all know that some economy airlines charge for every extra they can. But the Wizz Air website takes it to a new level and is clearly designed to 'rack up' the cost of the flight. If you have the time to tread carefully then you can book a reasonably cheap flight but there are certainly other airlines that are cheaper as they dont 'rack up' the costs as you proceed. The Wizz air we site is far from 'user friendly', is often slow and crashes son be prepared to be patient. Be prepared to be continually asked to pay for things you have already paid for. Don't be surprised if you pay a lot more than the advertised rates. If there is an alternative airline I would recommend using it. | 1 |
Ryanair | Yes it's relatively cheap and does the job of getting you from A to B, but why are its passengers treated like cattle?Returning from Porto to Edinburgh yesterday our plane was delayed - no great problem apart from the fact that we were all by now in the gate area so nowhere for most people to sit, a couple of announcements were made but were inaudible- so why didn't staff sort that? When a bus arrived we were still left waiting for ten mins before being allowed to board - no explanation. The bus arrived at the plane where we were kept waiting in a line for 10 mins before being allowed onto the plane - all that was needed was for a single one of the eight Ryan Air employees we could see to just speak to people explaining the delays. | 2 |
Ryanair | Yes it's true. Ryanair started separating people who have purchased tickets togther to make them pay for seat reallocation. We purchased 3 tickets for Barcelona, and was all seated different places in the plane even though there were plenty of room to sit us together. To no ones surprise, I have to re-assert that Ryanair is greeedy and unserviceminded. Goodbye Ryanair, hope others will join in leaving this shi-tty airline company. Plenty of other really nice and cheap alternatives, here's a few:www. sas.dkwww. norwegian.com....Basically pick any, none will be as shi-tty as Ryanair. | 1 |
Ryanair | Yes the flights are cheap , but only if you play the game. The card charges are hidious , then adding a booking charge on top is just plain stupid. Also they told me my sports luggage weight (booked seperately) was fine going out , but coming back charged me £200 saying it is 5kgs over weight, despite me checking it on departure.... Bad service , ignorant staff , and why dont they jsut give us a breaht of fresh air and advertise the real price at the start. But still 2 our of 5 as sometimes they do silly cheap flights, and i guess we always know what to expect. But i avoid them if there is another option , even if its a little more expensive. | 2 |
Vueling | Yes their flights are cheap but as soon as anything goes wrong you are on your own. No customer service or understanding. I would fly home today but my flight is cancelled. Vuelling offered me the next flight five days later! calling customer service is no use. All they do is cover themselves. It was a human being i was talking to but she sounded like a robot with no understanding at all. she could not even say sorry for the trouble so busy protecting Vueling. Very sad | 1 |
Ryanair | Yes they get you there, but in the process they really take the P!!Check-in is as far away as possible, as is the departure gates as they pay peanuts to the airports and get the worst gates etc.Then they insist on everyone cramming their cases into the size checker - I even witnessed one family being asked to remove the babies nappies from one case into another before they let them pass.On a recent trip the 3 of us were split up despite there being free seats together - later arrivals onto the plane got those! And then they try and sell you everything imaginable including black coffee for £3.00. I'd rather dehydrate than pay them anymore money...Like I said they get you there - and yes I know they are a budget line, but they are the worst in my view of their kind...and that is even written all over the faces of their staff too.... | 2 |
Ryanair | Yes they're cheap and buyer beware and all that. But, they over work their planes and this makes them late in. Then they have passengers board anyway and sit on the tarmac for a couple of hours. Is this to pressure Air Traffic Control to squeeze them in, or a way to offer vouchers, safe in the knowledge that they cannot be used? Cynical. I use other airlines where I can. | 2 |
Ryanair | Yes this is cheap but got damn...the whole experience is miserable | 1 |
Jet2.com | Yes we left on time it was the first time I traveled with jet 2, i loved it but the staff need to be mindful as when they are going up and down the strip that they won't keep on pushing people, I i loved the flight but every time the trolley came up I was pushed,i must admit I was pretty pissed off, but apart from that i really had a great flight.thank you jet 2â¤ï¸â€ðŸ©¹ | 4 |
Jet2.com | Yes you do a lot really well. The check in is smooth the gate is easy and the hostesses are very caring.Only disappointment is the food… | 4 |
Ryanair | Yes, Ryan Air tries anyway they can to get extra money out of you. We all know this. Not every experience is dreadful with them though. I would like to mention Haya from customer care, she actually provided a genuine and helpful service. I've been laughed and a lied to previously by Ryan air staff which is unacceptable, but this lady is different. She had very good company policy knowledge and offered me a fair deal instead of trying to rob me blind. They're not all bad apparently. If only all staff were like Haya. Ryan Air would be a much more pleasant company in general. | 4 |
Ryanair | Yes, Ryanair can be cheap if you are willing to get up in the middle of the night to catch an 6am flight. If you book a more convenient time for your flight and even add a check in bag, you end up spending the same or more than with other, much nicer provider. The service is absolutely rubbish and not worth the money you spend.So overall Ryanair is just not worth it. I don't think it is sustainable to run a business like this and I don't think they will stay around much long. | 1 |
Ryanair | Yes, Ryanair is a low-cost airline, but inspite of what it claims, the price mounts up with extra charges for everything.The website is a mess, you get timed-out if you hesitate and then you need to start over again, in fact, on one flight I booked, from Stansted to Szczecin for work purposes, I was timed out because I didn't want their travel insurance. When I went back through the booking process, the price of my flight had risen from a total of £86.00 to a total of £193.00The staff at the check-in treat you like dirt and the cabin crew just want you on and off and to sell you over-priced snack food as quick as possible.Yes, Ryanair may claim to be a cut price airline, but don't be conned by this as you can often end up paying more than if you booked with a real airline. | 1 |
Grupo AirFrance-KLM | Yes, all you really have to do is read all the other reviews in here. That will give you a good reason to reconsider buying your ticket at KLM. It seems like they just don't care about their customers. I bought 7 tickets and wanted to upgrade one to business class. The online price is about $3000. Then I called and said I want to upgrade, the salesperson said, "Okay, you can do that. The price is now $6384 to upgrade my ticket." I can save over 100% by dropping my ticket I have now and buying a new one. That's just robbery, if you ask me. We will never buy tickets at KLM again. | 1 |
EasyJet | Yes, another 1 star review which is pretty generous as I would honestly rate it a minus 100, but sadly not an option.They will leave you stranded with your children for days and charge you for your standard cabin bags.Thieves & liars.I have had a number of bad experiences with uneasy jet. I could understand a one off but no. It's just a terrible, terrible airline with no customer service, no manners or respect!I recommend you avoid at all costs.It is far cheaper and more comfortable to travel with B.A. no hidden cost's or nasty surprises there. You get what you pay for! | 1 |
Ryanair | Yes, the planes are extremely inconvenient, and there is not much space for the person. But the prices are really low, so indeed, you can choose either something cheap and no comfort, or other airlines and fly with comfort for a higher price. | 4 |
Ryanair | Yes, they're an absolute shambles of an airline. I ditto all the one star reviews. Waiting at Toulouse for a flight at 17.40, which should've left at 12.35. I don't feel very confident about the 17.40 flight. They gave us €4 for refreshments 🤣, and you had to walk a mile to be able to redeem it, and go through the palaver of passport control again. Ryanair haven't given us any of this information. My Son found it online. A shameful affair. They should be embarrassed. I won't be using them again. Everyone should claim for compensation with Form EC261; and don't give up with it. There are companies out there who will even do it for you. Yes, of course, for a fee but I wouldn't care if I didn't get any of it. Just as long as Ryanair got stung where it hurts. Obviously, they're pocket - they're lazy, greedy, good for nothing …. Trust Pilot won't let me put my description but I just read a review that said "f… you Ryan…" 🤣 was hilarious. Ah yes, he put Fuk. | 1 |
Turkish Airlines | Yes, yet again bags were either broken or stolen from. Call after call and still nothing. This is their game and they are good at it. | 1 |
Ryanair | Yes, you are a big company and we are nobody, only a small small private paying customer but your crew can not be arrogant and allow themself to threat us bad just because we dared to complain that the flight is delayed.Flying with RyanAir is an experience, prices are not so cheap, so this can not be also an excuse.Your crew member shall behave responsabile and not to throw out from the overheads cabin bin my jacket saying you have not paid for!Is it true? I cannot put my jacket in the overhead bin because i have not paid what?Or arrogantly tell me, you can go down the plane?He followed me specifically in the plane to throw my jacket out of the bin? why?He did this only to me as I dare to say you are late… is this RyanAir policy to insult customer?From his crew position he felt powerfully to threat me in the way he wanted. When i asked his name he refused to give me.Thanks for the nice experience flying with Ryanair. | 1 |
Grupo AirFrance-KLM | Yes. I agree with all negative comments. The customer service is a joke, the customer representatives are clueless and their English is appalling. All they do is to redirect you left right and centre just to avoid giving you an answer - as they actually have no idea what the actual answer is. It pains me each time I have to reach out to them, so know I will be hubged up on / redirected to the wrong department / asked to repeat the booking code six times / asked to repeat my questions again and again. Furthermore, cancelation policy sucks, much better with Lufthansa, way more flexible. Only decent part remains the award program, fairly quick for a frequent traveler to reach gold level and the benefits are useful. Still, this Arline is not even remotely as good as it used to be, and mostly due to its pathetic customer service. The question is: doesn't anyone at Klm read these reviews? Can they not address customer's complaints instead of carrying on ruining their reputation?!?! | 2 |
EasyJet | Yes. This is why I love easyJet. It all "just works", even when I'm messing about with my travel plans. Bravo. | 5 |
Lufthansa | Yesterday 19th of May 2024, my flight with Swissair canceled because of the technical problem with the plane and they renew the schedule with Lufthansa. I've asked several times to some people there at the airport that my luggages will be arrive in the same destination as my flight with Lufthansa on the same day, but the fact was I didn't get my luggages with me. I don't know which airline is responsible for this, Swissair or Lufthansa. Lost and Found staff in Dusseldorf said, "since I flew with Lufthansa, so it's on Lufthansa".But the point is, up till now I haven't gotten my luggages back yet. Lost and Found staff at the airport said it's "by mistake and today is bank holiday so no guarantee 100% that my luggages can be delivered today". That's unreasonable, since when airport delivery service is on holiday?And the staffs of Swissair at Geneve airport assured that my luggages will be arrive in the same day with my arrival, so that reason is non sense. Everything that I need is in that luggage, medicines clothes etc etc. Who will be responsible for this? | 1 |
Turkish Airlines | Yesterday 27 August 2021From Istanbul to KahramanmarasWe almost died because of a malfunction in the plane , our flight scheduled 17,05 but the pilot couldn't not fly until 17,30 I thought they will tell us to change the flight or take next one then we we went to landing he cloud not landed more than 10 times at the end finally he landed but it's was so sway and hit the ground so strongWhen we landed people started clapping 👠and some crying 😠including mePlease please people life more important than the money I hope will not face this problem again 🙠| 1 |
Ryanair | Yesterday I booked a flight to Limoges, it was to view a property with the intention of buying. Shortly after I booked the agent rang to state that the property was sold. I tried to cancel my fight to no avail. Molly the chatbot keeps one going around in circles then when it puts you in a queue one can wait for hours, then customer service agents close shop. Flights are cheap but the add ons are not. From the cancellation form the only valid reason from a Ryanair point of view is bereavement and then they want a death certificate. Else covid..have not gone into that. But try to cancel the add ons..additional luggage and/or insurance, refreshments etc and one cannot. All one can do is buy more add ons. So Ryanair have my money and wish to refund none. Additional baggage, a reserved seat and a coffee inflight are the extras which they if I could get through to them would know that I will not use. I consider this theft. A booked seat at £9.99 each way no refund, fair enough but only as airline legislation bends over backwards in favour of airlines. I am messing them around a bit - book then cancel - but £55.00 for add ons that I will not use it is unforgivable. There are likely 1000's of people who have experienced something similar, the distinction between flight charges and extras is where Ryanair seem vulnerable.My flight is due to leave at 12.45 today I will not be on it, instead a demand for a refund will be sent to Ryanair by Recorded Deivery. Where else can you pay for a coffee and not get it?Tried once more - got through on chat, can only change flight which is of no use to me, add on's cannot be taken off, no supervisor on site; given a number to speak to one - it does not ring. | 1 |
SAS | Yesterday I flew back from Beijing to Hannover via Copenhagen in business class. The long distance flight had one of the business class toilets not working. Answer on complaint was that there were not so many passengers in economy and so enough toilets were available. There were toilets but - the economy ones in front of the business toilet where there were always several people waiting. We were seated in the almost the last business class row economy passengers got their food served earlier than we did. Not all dishes were available for our row. A problem with the electric's caused a delay of approx. 40 min but was handled properly. Entertainment system was quite old-fashioned compared to other airlines only a small selection of movies was offered. The overview-map did not work at all. Headsets were not really noise-reduction ones. Seat was slide-version. Food I found satisfying. Personnel very nice and supportive. Flight from Copenhagen to Hannover was not what I expected from business class. On other airlines I am used to have a free seat beside me on the small plane this time almost all business seats were occupied no difference to economy. The only difference was in some food for business not for economy. I was happy that I fell asleep. | 4 |
Air Europa | Yesterday I flew from Malaga to Paris with Air Europa which was a code share with KLM. Being 6'5" does have it's advantages but not when you are flying on a Boeing 737-800 in economy. I know this from several past experiences. That is why I was pleasantly surprised when the customer service agent at the check in counter offered me an extra room exit row seat without me even having to ask. From check in to landing everyone was totally professional and courteous. Nicely done Air Europa. | 9 |
Ryanair | Yesterday I flew with a friend from Riga to Edinburgh.The flight was delayed again.My friend needed to print a ticket at the check-in desk at Riga Airport (Ryanair).She was refused, saying that it was too late.I don't understand why it was impossible to go to the meeting and make an exception, especially since she was even willing to pay 55 euros if the plane was late anyway. In all the time that I have been flying with Ryanair, I have only taken off on time once and arrived 20 minutes early once.But each time the plane was late for a period of 20 minutes to two hours and 10 minutes.And it was only because of such a terrible service they must to help a person. | 1 |
Ryanair | Yesterday I shared a tragic experience with 15-20 more passengers. We missed the flight from Stansted Airport (London) to Thessaloniki at 16.50. In the airport the staff was extremely limited for the amount of travellers and there were unexpected delays in all the queues, which is unacceptable under Covid circumstances. Additionally, no distance measurements were taken! As a result, we were late a few minutes after the gate was closed (16.20) and they did not let us get in the airplane!!! They even unloaded passengers' suitcases instead of letting them board!!! The most tragic is that the airport staff before had ascertained us that we will not miss the flight and they never gave us priority. I have to mention, also, that the same happened in another flight to Italy, next to our gate, with approximately 25 passengers, including families with babies!!! They did not let anyone of us to board, whereas there was a delay due to the airport, and the aircraft was there for almost half an hour after we arrived!!! It was unbelievable!!! What's more it was the last direct flight to Thessaloniki for the next 2 months. Lastly, all of us had done a Covid test, which increased substantially the cost of our flight. I will never fly with Ryanair in my life after that. It was the worst experience ever and if you decide to travel with Ryanair, I would advice you to be very careful. If you are in Stansted Airport be there 5 hours before your gate closes. That was what the staff of Ryanair told us... | 1 |
Ryanair | Yesterday I took a flight from Krakow to Belfast, the staff at the airport was nothing but rude to all passengers, they treated us very in a very unprofessional way. My partner had to pay £55 for a bag he had already paid for as even though it fitted perfectly in the box, they insisted was too big. They didn't even let us discuss and kept repeating "card details" until we paid to let us go through. It was not only us but nearly all passengers had issues and that was all talked about after boarding by the passengers. Ryanair is already known by being a low quality and cheap company but the level of service and way to treat customers was really beyond acceptable. | 1 |
Ryanair | Yesterday I took my first and last ever flight with this company. Worst experience ever. FR2291. Departure was 2pm and 1.30 we started boarding, if fact it just meant we queued in the stairwell for 45 mins. All the older passengers had to sit on the stairs. All the doors were locked as they were security doors so if there had been a fire we would not of got out. When we finally got on the plane at 2.30pm we were told we had to wait as the aircraft had to be changed as it developed a fault on the way down from Bristol. Then we wait and wait. Then we are told this plane has a fault as well and that we have to change planes again. This must happen a lot as they keep a lot of spare planes so it would seem. I am not surprised they break down a lot as they are so bloody old, they could of been from the soviet era. More like a flying shed. Seats were old and tatty and really uncomfortable. The guy next to me asked for a glass of water as by now it's 2.5hrs in, he was told the only water on board is bottled and would cost him 3 euros. What a cheek. Just another point Ryanair tell you how cheap there flights are, but they are not cheap if your taking any luggage your total price will be more than jet2 or easyjet each provide better and more reliable service. My experience yesterday cost me 60 quid one way with very small carry on bag, the day before I paid 30 quid one way with jet2 with 10 kg cabin bag. Jet2 are miles ahead of this awful lot so Ryanair will never get another penny from me. | 1 |
Ryanair | Yesterday I travelled from Palma Mallorca airport on the 5.45 flight to Newcastle. I became ill on the plane, the air hostesses were brilliant and provided all I needed, (including ice for my headace) and were constantly checking to see if I was ok.I didn't catch their names, they were a very good caring crew. | 5 |
Vueling | Yesterday I wanted to buy a round trip ticket CPH-ALC to my sister, but I got the message 'an error has occurred, try again' (I have a screendump). I did so, but afterwards I realized, that I have bought the same ticket twice with booking references: D1CE5Y and KYRGUA. This is obviously a mistake, so could you please delete one of the bookings and return the money? I have tried to reach you by phone and email formula on your website, but no one answers...?Thank you in advance! | 1 |
Wizz Air | Yesterday I was checking flights for this weekend from UK to Lithuania and found that return flight would cost me around £140. This morning (12/11/2015) Wizzair announced 20% discounts on flights. Thought that's very good news, I can get those tickets 20% cheaper. Unfortunately the prices were increased before they announced about discounts and in the end price for return ticket with 20% discount was around £133. That's mean Wizz Air - just fooling people with 20% discounts. First they increase ticket prices and then Wizz air announces 20% discounts and client end up paying almost the same price. | 6 |
Iberia | Yesterday I was flying Copenhagen-Madrid-A Coruna. First nothing is served on the plane not even a cup of coffee despite the flying time of 3.5 hours from CPH-Madrid. The planes are old-fashioned poor leg space no service. Upon arrival in Madrid Spanish officials were screaming in Spanish unable to speak English. From a kind fellow passenger I could understand that the flight to A Coruna was cancelled. We were given the options to get on a bus (approx 7 hours - from 9pm) or get a flight the next day (without hotel option). Most of us went for the bus option and picked up our luggage where after we waited for further instructions. By a total coincidence I talked to another Iberia official who seemed surprised the flight was not cancelled but I had to hurry extremely much to catch it now! In A Coruna they had lost my suitcase. | 1 |
Ryanair | Yesterday I was flying Ryanair to Spain to complete on the sale of my deceased parents apartment.All government websites including Spain say that we could travel for this reason so we paid for Covid test flights seats food will need to be stopped at The boarding gate and told we could not fly. Upon asking Ryanair for the reason and proof that we could not fly they washed their hands and said it was Manchester Airport. We were told at the boarding gate that things had changed at The Spanish border and they were turning everybody back unless residents We were sat in the airport lounge for 3 hours And we had not received any information in respect of this. Ryanair will not refund the flight as we believe it is Ryanair boarding staff Who do not know what they are doing. I found my lawyer in Spain and she said nothing has changed and we should have been able to fly | 1 |
Ryanair | Yesterday I was not allowed on the Frankfurt - Stansted - Budapest flight. I was told that I needed an additional visa to the UK. I have a permanent residence permit in Germany.The official website .gov.ukexplicitly states that in my case I have the opportunity to transfer to another flight (within 24h without issuing an additional visa.)They were extremely rude to me, they refused to provide any justification, as well as to issue a notice of cancellation from the flight.The documents themselves and boarding passes on the Internet are presented in a terrible form - it is not clear what and where they will require and what they will not. This also applies to visas and covid documents.Not company, but quiet horror.Rude, irresponsible, unreliable. | 1 |
EasyJet | Yesterday I was supposed to board a place from Bilbao to London, but was denied boarding because "lack of sufficient or valid ID". I had my valid ID card and proof of settled status which is sufficient for travelling to the Uk. However for the woman there who was checking my ID that was not sufficient because "the proof of settled status wasn't on a physical card" which it isn't, it's on the government website. So they didn't allow me to board and I had to re-book a ticket with another company for 130£ and wait for 7 hours at the airport. Now they have refused my claim for compensation. Absolutely disgraceful. | 1 |
Pegasus Airlines | Yesterday I went to Stansted Airport in London. When I went to checking one of the staff asked me to go to her counter went there asked me for my passport I gave my passport she said that you booked tickets with 2 airlines and this is a problem. When you get to Turkey we won't be able to to connect you with another Airline. She refused me an entry and was very rude.She said you shouldn't bought a cheap tickets. And we don't get enough in buying these tickets.She said go and buy tickets with only one airline Pegasus and come back.When I tried to explain she wouldn't listen to me and keep talking over me.I asked for the manger she said that I'm a trainer and you don't need to manager.I asked for a complaint email, phone number, or form she said we don't have it. Go online and find it.She said now leave the Airport very rudely.I've travelled all the way from Birmingham to Stansted Airport 3 an a half hours and 3 an a half hours back home. I've spent £100 on my tickets from Birmingham to London and from London to Birmingham😡😡I will not use Pegasus Airlines again and will not recommend it to anybody. Shame on the Pegasus customer service. It's shocking. | 1 |
Ryanair | Yesterday I went to checkin at the airport with Ryanair, I was told by Loveholidays I was guaranteed seats, and also free of charge (I wasn't able to checkin prior online).When I went to checkin I was told by Ryanair the plane was fully booked and if I was to purchase checkin (£55 each, not free), I was still not guaranteed to fly as the flight was fully booked and there were no longer seats. How can I book and pay for flights, to be told there was no seats left?This may be Ryanair's issue also, but Loveholidays ensured me checking in at the airport would not be a problem, if I was informed I would potentially not fly I wouldn't have left it to checking in at the airport.Through numerous calls Loveholidays are not taking responsibility, and are blaming Ryanair - but when requesting that Loveholidays directly contact Ryanair to discuss the matter this is not possible. I can see Loveholidays and Ryanair are OTA Partners, it makes no sense there is no formal way to contact each other. How can customers confidently book through Loveholidays if it's a potential they have not had allocated seats, and then don't have a way to resolve this.I have paid Loveholidays to book with Ryanair, but there was no space for me on this flight and Ryanair claim to not overbook flights. So how did I not have guaranteed seats. My money has just been wasted!!I am now left massively out of pocket, my partner and I have taken days off work we will no longer get back, and after numerous hours spent on the phone with both Loveholidays and Ryanair, no one is taking responsibility and yet are blaming each other.To add, when I was at the airport the Ryanair team member said there were notes left on the booking where someone was claiming, "not my payment details". Alongside the fact I have not been able to go on holiday, there is potentially someone with access to my account which contains personal detail, this totally goes against GDPR. Whether this problem was caused by Ryanair or Loveholidays, someone needs to take accountability and assist me with resolving this matter.I hope to be contacted ASAP, as this issue is causing massive worry. | 1 |
Grupo AirFrance-KLM | Yesterday Jan 25, we flew Colombo, Sri Lanka to Paris, a 10.5 hour flight. We were fed an OK meal about 1 hour into the flight. For the next over 7 hours we were not offered even a water. Nothing. And my coffee cup and my wife's wine glass from dinner remained in the cupholders untouched. For over 7 hours the flight attendants were non-existent. Many people around us complaining. No excuse for this on a smooth flight with no turbulence. | 3 |
Iberia | Yesterday March 3rd at around 20.15, I received an email from Iberia telling me that they had moved my seat without asking me from my flight at 09.50 am from Madrid to Ginebra on March 5th, 2020 to a different flight at 11.30 am. They didn´t consult with me and gave me less than 36 days to react. I tried to contact them by phone, the only option a 911 number, that is not included in the monthly flat fee of the Telecom operators´ tariffs in Spain. I tried to reach them by phone for 4 hours at a cost that probably exceeded 40€, next month's invoice will tell me. Theoretically, there was an option by clicking on a URL link on the email they send me, but it kept on sending me back a message informing me that it wasn´t working. Prepared yourselves because if I am guessing right, this is going to happen to many people again and again. When they didn´t give any explanation, I guess it is because it is not a Force Majeure case, it is not a hurricane or something, and it was a broken down plain, they could substitute it in time. I only can guess that because of the coronavirus fewer people are flying and that because they didn't fill the flights, they consolidate them in the one with the highest occupancy rate or the one that would disrupt less the connexions. In any case, it is an example of complete disregard for their customers and the absolute lack of accountability from Iberia. These guys think that they are above the law and fair play and should be punished by customers and authorities alike. It is shameful. No Corporate Responsibility at all. When I finally got them on the phone at around 24.00, they told me that were they accept my claim, they would reimburse me in 72 hours, Asked them for something in writing, but they refused to send it to me. | 1 |
Vueling | Yesterday Vueling cancelled my flight to Bilbao due to the IT global disruption. Not their problem, but it is how a company responds under such circumstances that shows their quality.After waiting in the check in line without moving for 5 hours and not being told anything, whilst a couple of reps hid round the corner from where everyone was queuing, someone from Vueling finally came along. They climbed a few steps up an escalator and proceeded to shout across the concourse that anyone on a flight due to leave before 10am should go home. That was it, and go on the website to get a refund. Then they rapidly disappeared.The website is only allowing me to change my cancelled flight, which a day later is about as useful as a chocloate teapot. It does not allow me to request a refund, nor does it allow me to cancel my return flight, for which they will no doubt still charge me! I found a phone number and tried calling that, but it is totally automated and no matter what option you select, most of them refer you back to the website and none of them allow you to speak to an actual person.Absolutely useless, I will never use them again and would recommend no one goes near them. They couldn't run a bath never mind an airline.Quick update to further highlight why you should never use Vueling again. Yesterday they emailed me refusing my request for compensation for the cancellation of the flights on July 19th. They quoted their get-out-of-jail-free card as"Regulation (EC) No. 261/2004 (the"Regulation") and the case law established by the Court of Justice of the European Union, we regret to inform you that compensation is not applicable in this case, as the cause is considered an extraordinary circumstance under Article 5.3 of the Regulation, beyond Vueling's control, which we could not avoid even by taking all reasonable measures." UNBELIEVABLE!!Any decent, quality organisation would have secondary systems in place with alternate vendors to their primary systems that should kick in under such a scenario to allow them to continue to operate. Not Vueling, they seem to sit with their heads up their proverbial, simply shrug their shoulders when something goes wrong and hide behind legislation meant for genuine extraordinary circumstances. Interestingly I booked alternate flights on the same day with Easyjet which were also cancelled, and was refunded in full a few days ago!! That's the difference. | 1 |
EasyJet | Yesterday at the Schiphol AirPort flight nummer EJU7843 To London Stansted me and my 9 months baby boy didn't take the flight because the women at de last check desk think my baby surename wasn't macht like his father and that wasn't true I tried to tell her that isn't true but she didn't listen and with a lot of attitude she called police and the police confirmed that our surename was correct they changed ticket but no one apologies the difficulties she cause me and the staff wasn't kind at all To be honest it was the worst flight experience I've had | 1 |
SAS | Yesterday before my flight i got so much pain in my stomach. I had no medicine to help me or calm me down. At the plane when I explained how I felt, I got an instant interest and help from the cabin crew. They provided me with water and medicine. Afterwards they came to me a couple of times to make sure I feel okay. I am very grateful for the service i got from them. Thank you! | 10 |
Ryanair | Yesterday evening, I booked a wrong flight. I have tried since this morning to get in contact with them. But this is impossible. I got a Danish number, talked with one In Asia I guess, she told me that this was not a problem but I have to contact Ryan Air direct.I have used a hole day trying to get in Contact with them. Finally I found a chat - but there was 172 people in a queue before me. So while waiting, the 24 hours of regret was running, so they didn't want to help.I am SPEECHESS. | 1 |
Vueling | Yesterday flight canceld.8/12/2023. But 2 oldlady s 82 and85 where not informed Veuling/klm did not informed them, instead they do nothing!!!!!! Old ladys must stay 7hours whitout drink/toilet in cold room. Its SHAME!!!!!!!!! Never Never Fly with veulingFam Hardin vy1376 | 1 |
Ryanair | Yesterday i finally got round to asking for a refund for my march and April flights via live chat on Ryanair. I was told they would put me on their list for a refund and today I received it via my pay pal account. It did however take me a while to find the live chat page | 4 |
Lufthansa | Yesterday i have experienced the most awful flight i have ever had with you. I traveled from Singapore to Frankfurt on LH779 and i have to say i am still under shock because of the poor quality customer service. When i kindly asked the flight attendant to bring my child's meal, she reluctantly nodded and left, without saying anything. Furthermore, my child's mea (chicken pasta) was freezing cold when served (probably from the fridge) hence it was inedible. Cabin crew served drinks TWICE during a 12.5 hour flight so have been constantly thirsty. Nobody bothered to come ask what i want although both myself and my husband press the call button couple of times. All i saw yesterday was cabin crew rolling eyes as they would be doing a favour being there. Disgusting service overall. | 1 |
EasyJet | Yesterday in Milan, the 3.25 pm Easyjet flight took off at 2.22 am (11 hours delay).Improper behaviour of Easyjet: no customer service answering phone calls/chats, no transparent communications with the travellers.Easyjet aims to reduce the compensation cost to travellers by avoiding cancelling flights well in advance while keeping them stranded in the airports. Untrustworthy Airline | 1 |
Eurowings | Yesterday it was my first time flying with Eurowings and after reading the negative reviews, I was prepared for the worst. I was flying DUS-JTR and at the bagage drop-off, the very nice and efficient ground stewardess accepted my extra paid suitcase, which was half a kilo too heavy, without saying anything. The flight boarded and left without delay and the space between the seats in de A319 airplane was good. I've had less space on more premium airlines. No free drinks or food was served, which I don't like, but that's how it is with budget airlines these days. I'd rather see my ticket price go up 10 euros and have a drink and a sandwich, but that's me. All in all, the flight was uneventful and brought me safely to Santorini. I wrote this, to show that Eurowings is not all bad. | 4 |
Pegasus Airlines | Yesterday me and my wife come back from Dubai. It was pleasant journey. Thanks flypgs. | 5 |
Norwegian | Yesterday my family and I flew Norwegian from London Gatwick to New York JFK. The flight was supposed to depart at 6.10pm and actually left at 6.32 which was fine no big deal. We knew that we are in for no service at all the entire flight since we had not booked meals. This really was not that bad because the entertainment system was the best I have ever seen. The touch screens are the most responsive in the air! Our real problem was landing at JFK. There was weather issues at JFK resulting in hundreds of delays and cancellations so we were lucky to land. All the international gates were in use and couldn't unload the plane. This resulted in numerous trips around the airport going to gates that claimed to be open. We need up being on the tarmac for about 2 hours and 50 minutes. The really annoying thing was that the crew was just sitting in the back of the plane on their phones. The customer rights on Norwegian state that food and drinks will be provided on tarmac delays in the USA for over 2 hours. When we finally got off we went to customs which had an extremely long line with 3 officers working. After waiting for a half hour in the customs line we looked for the claim that ha our bags. There was not one screen with our flight information on it so we resorted to asking passengers where they were coming from until we found our golden ticket. We retrieved 2 bags within 15 minutes and the other we kept on waiting on. Only one baggage cart was used for the massive plane so 30 bags would come then wait 20 minutes. It was extremely inefficient and caused commotion after being on a plane for 11 hours and it was 1:45 in the morning. We finally got the last bag at 1.57am. Never going on Norwegian again! | 4 |
EasyJet | Yesterday my flight from Lisbon to Milan MXP went in overbooking. We received an email yesterday morning announcing a 2h delay and asking for volunteers in exchange of compensation, as the aircraft was changed to a smaller one. I contacted your customer support asking some info on the compensation and the lady had no idea what I was talking about and gave me no useful information on any flights we could re re-routed to.After 2h delay, the management of the overbooking situation at the gate was an EMBARRASSMENT, people were shouting, elder people started feeling sick and the staff were unable to give any kind of useful information or handle the situation in any way. The captain arrived, REFUSED TO PROVIDE HIS NAME that is against the law, and started mumbling useless information. No one was able to tell us what the next flight would have been (on your app it appeared to be the following Sunday) and no one was available for giving any kind of support. YOU SHOULD BE ASHAMED. The staff was assigning seats to people on a NOTEBOOK WITH A PENCIL (this is a joke).We booked an immediate flight for 800euros for Rome, slept on the floor in the airport, and arrived in Milan at 7am.I will never book a flight with EasyJet again, you should be ASHAMED and EMBARRASSED for causing such an inconvenience to your clients. You should have handled the situation ahead of time (as you knew about the overbooking ahead of time) and should have found a solution for us in an adequate manner. MORALLY, YOU SHOULD BE ASHAMED. I hope my expenses, my compensation and my refund will be issued ASAP, otherwise I will start a legal action.Again, BE ASHAMED OF YOUR CUSTOMER MANAGEMENT, THE DISGRACEFUL ATTITUDE OF YOUR STAFF MEMBERS, OF YOUR CUSTOMER SUPPORT, OF YOUR TECHNOLOGY AND ON YOUR SUPPORT TO US. This treatment should be illegale and you should be ashamed, you should be morally persecuted for this. | 1 |
Vueling | Yesterday my flight was delayed for 3 hours and after struggling I was re-booked for another flight today. The exact same thing happened with this new flight - more than 2 hours of delay. Not okay. | 1 |
Grupo IAG | Yesterday my husband and I decided to to come home from Rome earlier than the scheduled time at 8pm. When I rang BA in London, the customer service adviser was helpful and reassuring and able to change the the flight time to 3pm without having to pay extra. Onboard the flight, the steward gave me hot water and milk so that I can used my own preferred decaf tea and did not charge me. While waiting to get off the plane, I had a wonderful conversation with the BA staff who are so pleasant. I love flying with BA and we will continue to do so. We have booked our flight with BA next year. Thank you for taking good care of us and just to sat how much we appreciate your excellent service. | 10 |
Lufthansa | Yesterday my mother in law traveled in Lufthansa and I bet she got the World class Service in Economy class . Highly recomended | 5 |
Grupo AirFrance-KLM | Yesterday my wife and I flew on Air France from Paris CDG to Stockholm ARN with just a small wheeled carry-on suitcase and a small person item: Both of which were measured and weighed by me and were well within Air France's size and weight limits.On our outbound flight from Sweden to France the gate agents in Stockholm didn't force anyone to gate check their carry-ons but at Charles de Gaulle Airport they were EXTREMELY RUDE to everyone one as we were boarding.It didn't matter what boarding zone we were in or anything like that. They literally forced EVERYONE who had a carry-on suitcase to check it. And these were all clearly within the size limits. This was on a normal sized Airbus 321, not some tiny prop jet with limited storage space. When asked why this was the young man at the gate rudely snapped at me and said "You're not in America! This is how we do things in Europe!" So strange for this kid to tell this to someone who has been a European citizen (me in Sweden going on two decades now) longer than he has even been alive, but I digress. When I asked what his name was he covered his airport ID and said "My name is Air France." 🙄After them forcefully taking everyone's carry-on suitcases away I noticed that the over head bins were completely EMPTY and that several passengers then came walking down the aisles with MASSIVE shopping bags which were clearly oversized and probably overweight yet they didn't have to gate check their items. Why? Probably because there was no zipper on these tote bags therefore the contents would get spilled if they were put in the belly of the plane.It infuriates me that those of us who are following the rules in regards to carry-on dimensions and weight were forced to gate check our bags while others who violate the rules were allowed to take their things onboard.We were only in Paris for 3 days to attend a concert so we didn't need to check a big suitcase. And, of course, the two art prints I bought while there got destroyed after they made me check my bag. And we waited exactly 30 minutes for our bags to show up at baggage claim (I used the stopwatch on my phone). So not only did they waste half an hour of my time but they also ruined my art purchases. | 1 |
Ryanair | Yesterday on our way back from Luxembourg,Got a plane 1st mistake flight put me my wife and infant on a different seat role, this things happens, I approached a young Arabic attendant and told him to pls put us together he said nothing can be done until take of, so while waiting, 6 white American folks came in and 1 with an infant they insisted on seating together cos they are family and baby mum needs help with baby,The same attendant pleaded with another black guy and his mrs to switch seat,Dude couldn't make space for me a black guy and my wife and child but manage to clear 2 roles for a white family, i wanted to say something but I kept quiet,Didn't want the fight attendant to feel talked down to,After the fight took of, i approached my wife told her their's an empty role few roles behind and out of no where came this rude blond attendant saying that seat is for emergency something something, her English wasn't that great but I could tell she was furious bcos she charged towards me like i was about to take her salami from her lunch box, but I saw no emergency door or no reason why I shouldn't have sat there,At this point the guy seating next to my wife insisted we took his seat,The moral of the story is treat all costumers equally regardless of race,And for the blonde attendant if you don't like your job quit,Charging towards a customer is a bad look, | 2 |
Ryanair | Yesterday we made our way to Krakow [Poland} airport at 19.45 and made for the departure gate as we had already checked in on line. My daughters boarding pass would not let her through. It was then to my utter dismay that I noticed the date on the boarding pass was Thursday 15th MARCH 2018 instead of February. At that point the man behind exclaimed that his mobile app also displayed the boarding pass for him to be one month later as well. I had to pay three times the cost of my original return flight £276 paid in the local currency. This was a genuine mistake which even the man behind flying to Dublin had made. Surely not a coincidence when you factor in the Ryanair staff member stated this happens EVERY SINGLE DAY at least ten times a day. | 1 |
Jet2.com | Yesterday when we arrived at the airport our transport hadn't arrived, I spoke to Trish Sheerin-Ball and she went over and above to try and help us, aftershe made several calls it was finally sorted, only for her help we would still be there, she was so pleasant and helpful, a real asset to your company , Sus Valley | 5 |
EasyJet | Yesterday's easyJet flight from Sharm-el-Sheikh to Birmingham was an absolute disgrace. A six-hour flight with NO food or drinks due to a catering failure? Passengers were given scraps of leftover snacks and barely enough water to survive. This is beyond unacceptable – it's downright inhumane.Children, babies, people with medical conditions – all left to suffer because easyJet couldn't be bothered to ensure basic necessities. They should have canceled the flight the moment this fiasco became clear, or at the very least had the decency to warn passengers so they could stock up at the airport. This shows a complete disregard for customer well-being.I've flown easyJet plenty of times, but this was the final straw. Their greed and incompetence have cost them loyal customers. I will never fly with them again, and I urge others to do the same. | 1 |
Ryanair | Yesterday's flight from Kosice to Liverpool. Passengers with priority tickets got to the plane as the last ones because they kept our door at the terminal closed.Are we getting any refunds? Or did we pay literally for nothing? How is this different from stealing? | 1 |
Ryanair | Yesterday's flight from Manchester was terrible, in this pandemic I think they should ensure there is staff who enforce the rules, there was a lot of young people on this flight, who flaunted the rule of wearing mask, they were loud and roudy, walking up and down the plane with no masks, they were asked many times to put on masks over the tannoy, and to press the button to go to the toilet, they blatantly ignored all of these, the staff did nothing to enforce the rules when passing them, the mature passengers were the only ones following the rules | 1 |
Norwegian | Yesterday, I returned from Tenerife to London Gatwick. I used the app and the website to try to check-in online and wasted far too much time trying different devices (iPhone and iPad) and channels (cellular and paid-for wifi) and still the Check-In link was greyed out. When I got to the check-in desk at the airport, I was told the check-in facility was not working online. Surely, if Norwegian knew this, why didn't they put a message on the app and website to stop people wasting time and money and becoming stressed that there was going to be a problem at the airport? This spoiled an otherwise enjoyable experience of Norwegian - I love the onboard wifi which makes a 4-hour plus flight whizz by but the wifi is very slow (as is the Norwegian website...) | 4 |
Turkish Airlines | Yesterday, I spoke with their Call center, and they told me that they cant refund my money because i didnt pay with the Turkish currency. Today i spoke with their Call center, and they told me that i Can get my refund in money but you had to prepare the amount first and Then i could meet up at the CPH airport to Claim my refund, which is according to your employee.Just to get all the details right. I assume that you will pay for my ticket to the airport from my home town and back again as it is your requirement that i have to meet up in the airport in person. Alternatively i suggest using a bank transfer to my account with the total amount in danish crowns.I know for a fact that other airlines are doing this. Furthermore it is a very time consuming journey when i have nothing else to do in the airport other that retrieve my refund. | 1 |
Ryanair | Yesterday, I was flying from Nottingham to Milan on flight number fr1702. At the baggage check, they charged me 36 pounds because my luggage was 10-20 cm wide. I was very upset about this issue and we can't let it happen to me. This was my first air trip and it was really upsetting for me because I paid a lot of money :))))))) | 1 |
Ryanair | Yesterday, upon arrival at the airport, we were informed by the Ryanair desk agent that my flight from London to Cagliari had been cancelled. I asked the agent twice after presenting our tickets and passports, and she confirmed the cancellation.Consequently, we returned home. However, upon checking online later, I discovered my flight had not been cancelled. At the airport, I even questioned the agent's statement, noting that my flight number was not on the paper list shown by her colleague. Despite this, she insisted that the boarding passes could not be issued because the flight was cancelled. She further advised me to call customer service for a refund and to book another ticket for the next day, as there were no other flights available after mine.When I contacted Ryanair customer service, I was informed that we could not get a refund because the flight was not cancelled. She closed the conversation, leaving me with no resolution. This contradictory information has caused significant stress, especially for my elderly parents, and we are now left without a resolution.Given the misinformation the Ryanair airport agent provided, I request that Ryanair refund or rebook us on another flight. It is unacceptable that we were forced to return home based on incorrect information, and we should not be penalised for the errors made by Ryanair staff. | 1 |
EasyJet | Yet again EasyJet have cancelled my flight. Happens virtually ever time I travel with them and everyone I know who has travelled with them recently has had flights cancelled included in one case when they were on the plane. Used to to be reliable. Since Covid best avoided. I won't make the same mistake again. | 1 |
Jet2.com | Yet again Jet2 meet all expectations. The process of booking, checking in, boarding, etc. runs like clockwork.When on board the plane we were kept advised of expected take off and landing times. The service on board was excellent.Definitely my preferred choice of airlines for short haul.If only Jet2 could give golf lessons! | 5 |
Ryanair | Yet again Ryanair excels in customer service and care. NOT. Inbound flight delayed (as usual) so outbound delay."Boarding" started 30 seconds after the aircraft landed (thanks FlightRadar) so stood in a cold/damp corridor for 20 minutes and had the pleasure of standing on the tarmac for 10 mins in zero degrees. Mr O'Leary must be proud. | 1 |
Jet2.com | Yet again a trouble free hassle free flight | 5 |
Norwegian | Yet again another cancellation by Norwegian. Yet again cancellation without giving any reason, Yet again "I am sorry we cannot take your call right now .... "I have now been flying (or at least tried to fly with) Norwegian on six occassions including twice on long haul flights between Sweden and US. Out of the six flights two have been cancelled and one delayed by more than 12 hours. What really pisses me off though is the lack of information by the carrier. Once in the air (if you are lucky enough to depart) the planes have been clean and comfortable.You get what you pay for I guess is the moral of the story....Disappointed traveller | 1 |
Jet2.com | Yet again another hassle free flight with jet 2, from ground staff to flight crew nothing is to much great service yet again.Only thing that could be done better is a better loyalty pack for frequent flyers ;-) if you don't ask you don't get | 5 |
Jet2.com | Yet again flight was late departing - both outbound and inbound. Thankfully headwind on way out helped make up a bit of time but very frustrating to see the Tui flight that was due to be behind Jet2 arrive ahead, particularly when we had chosen to pay more to fly with Jet2. Return flight also late departing, exacerbated by needing to off load baggage for a passenger who went AWOL. Plane on way back was not clean (bags placed on the floor were filthy) and got home to find another hold bag has been damaged beyond repair.On the plus side - staff were as positive as always. | 3 |
Ryanair | Yet again forced to use Ryanair as a part of a package holiday. But being disabled you have to look forward to being treated like cattle. Apparently its their policy to force Disabled passengers to sit against the window ONLY! and.. at the very back rows out of the way, to cause less obstacles I presume, yes they did state against the window at the back row! But... if you pay you can sit at the front end and you wont have to get on the plane last and walk the length of the plane and have no luggage room left for your carry on. You really are second class citizens if you are disabled its shocking treatment! its discrimination! What if you dont like being next to a window?? It actually scares some. I have a false limb so getting across two seats to the window is just very uncomfortable I am just stunned by their awful staff. NO OTHER airline treats disabled people like this! But I have Paid extra now despite ALL other airlines helping if you are disabled without wanting payment. | 1 |
Ryanair | Yet again froze to death on a Ryanair flight. Asked twice for cabin temperature to be raised...no result. Man in the seat in front had his hood up! So-called flight attendent smirked sarcastically when I mentioned it again upon leaving the aircraft. Nice to be 'attended to'! Was told by a person from the cockpit a load of rubbish about how it is unavoidable.What do they take us for?I travel all the time with a variety of airlines. The temperature can of course be regulated. | 1 |
EasyJet | Yet again sleezyjet ruin our travel plans!!After numerous cancellations of flights from luton to alicante by the airline and subsequent rebooking by them, they again send an email advising our return flight is no longer operating!Oh but they have rebooked us on a flight returning on our due day to Gatwick airport. Just a pity that our car will be parked at luton airport from where we depart!!!Awful pathetic service and a shambles of a company where customer service and common sense means nothing . 0 stars would be too much to rate them.Once their data breach claim is judged against them and compensation has to be paid to the hundreds of thousands of customers whose information was hacked they will probably be out of business.Shame as years ago they were good and well managed. | 1 |
Jet2.com | Yet again the flight with Jet2 went smoothly with no delays. | 5 |
Ryanair | Yet again this joke of a company think they can treat customers poorly.My flight was cancelled, which is no problem, what I object to is their behaviour.Firstly they offer a refund, which actually turned out to be a voucher I was never asked if I wanted a voucher and the form I filled in clearly indicates I asked for a refund to my original payment method.Then I got an email noting it was a voucher, who the hell does Michael O'leary think he is making me an unsecured creditor for his crapy airline?The email informing me of the voucher being issued, noted I could request a cash refund however the link just goes to the main page of their website. After hunting around I found the form to request a cash refund but they have the nerve to say no refunds will be processed until the Covid 19 situation is resolved!The law is very clear about what is expected yet they refuse to follow it, very poor behaviour. | 1 |
Turkish Airlines | Yet again you are warned about the Turkish AirlineDo not be fouled by Turkish Airline adverts. The worst airline I have had to deal with. The customer service absolutely is a joke.I booked a business class and when I checked in they made me to wait for 1.5 hour at the checking desk to issue me a lounge ticket. When I complained the checking personnel threaten to cancel my ticket and my flight. After all, not only I did not get to the lounge, but I almost missed the flight. To top it all up when I complained to Turkish Airline customer service they did not want to know. They just send me a standard letter saying that "they provide better training for the staff". This was the second time that I have had to deal with the Turkish Airline customer service and both with unsatisfactory response. The customer service does not even have a decency to response and try to ease the pain and stress they caused. They make it even worse by not responding.You judge it yourself; would you give another chance to them? Not anymore!You have been warned! | 1 |
EasyJet | Yet again, EasyJet have cancelled my flight from Paris to LGW - although this time there were a few hours notice. NO company is less reliable than easyJet.I note they haven't given a reason, so, for anyone reading this, when they stay schtum, it's usually their fault and the compensation form (when you actually find it on their site) should be filled in to get recompense. In fairness, this time they have found a hotel just a few miles from the airports (but few instructions as to how to get there - the exhortation to see the ground staff is a joke - no ground staff to be found) and I only got the hotel because I pounced on the email as soon as it came in.Otherwise it would have been the usual fend for yourself - with no staff and unable to get through by phone.In my experience - and I fly regularly - they do not come worse than easyJet on the Paris - LGW route. Just dreadful. | 1 |
Jet2.com | Yet again, a delayed flight with no information passed on to the passengers. We were called to the gate and were just kept there without any though of advising us of what was going on. When we eventually got on board, the pilot came on the intercom and mumbled something that no one can ever understand. I have travelled 4 times this year with jet2 and not once did we fly out on time, the worst being a 5 and a half hour delay. Jet2 👎 | 3 |
Ryanair | Yet another baggage allowance change this time charging customers £25 at the gate to board with a cabin bag if they haven't purchased priority. Just another money making change enforced by this s*** airline. | 1 |
Jet2.com | Yet another brilliant flight with Jet2! From booking to disembarking they always deliver a first class service at a very reasonable price. | 5 |
Norwegian | Yet another brilliant stress free return journey from London Gatwick to Las Palmas Gran Canaria. Checking in both ways swift with no hassle whatsoever. The flights were punctual and comfortable with welcoming friendly and efficient cabin crew. The pilot and co pilot on our return journey were particularly informative. The snacks and drinks are the typical airline prices and do not really cater for vegetarians but there is nothing to stop anyone purchasing food and drinks airside to take on board. The free Wifi on board is a big bonus and helps pass the time. This airline remains our choice of budget airline and in fact we have booked the same flights for our August holiday to Gran Canaria. | 10 |
Ryanair | Yet another cancelled flight.I've had several Ryanair flights delayed or cancelled. Now they just cancelled another one of my flights. They're extremely unreliable. I've lost meetings, missed connections, not to mention all the hours waiting in airports. Really sad to see the decline of this company. 5 years ago they were great. | 1 |
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