Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Yet another complaint for Ryanair regarding their automatic name change that results in you having to pay hundreds of pounds to change a surname. Booked a surprise flight to Belfast for my Boyfriend's birthday, gone to check in and seen its automatically changed my surname to my boyfriends. I'm a full time student and explained to the company that I have been away with university and unable to check my booking until now and cannot afford a new flight. They aren't interested and advised I have to pay the fee. I explained to them that numerous people have had this issue and surely it is a lack of service to their customers if they aren't attempting to assist or fix this 'automatic name change'. But this fell on deaf ears.They have commented previously stating - 'The name-change fee is a preventative measure to discourage and prevent unauthorised online travel agents from 'screenscraping' Ryanair's cheapest fares and reselling them on to unwitting consumers at hugely inflated costs'Personally, I believe it has nothing to do with discouraging online travel agents. It is a money making attempt to put their customers out of pocket with no care for circumstances. Yes, you can say it should have been checked sooner but it is easy enough for them to say that when they do not understand your circumstances and for the sake of a one minute change for free (or even just a smaller fee) for a mistake on a cheap ticket for a birthday trip away, it is shocking service. Get rid of the automatic surname change. | 1 |
EasyJet | Yet another delayed flight and service was poor! | 1 |
EasyJet | Yet another delayed flight from Inverness…. No such thing as an easy Easy Jet ! | 1 |
EasyJet | Yet another disappointing experience with this airline. Flying from Belfast City, I was stopped at the point of boarding, had my cabin bag taken off me to be checked in - and asked to pay £24 and for the privilege! My bag was 2 cm too tall otherwise they would have been 'happy' to carry it for free as part of the fare I'd already paid. Same weight, just 2 cm too tall!Apparently they changed their cabin bag policy in February to reduce the size you're allowed to take onboard unless you pay for speedy boarding. Needless to say they've taken all reasonable steps to bury this information in the small print (but it's there if you look).If nothing else it has been a helpful reminder that this airline cares everything about maximising it's revenue and nothing about the customer loyalty - and that I really must avoid flying with them again!Terrible airline - pay the extra fare and fly with an airline that values your custom and your experience with them. | 1 |
Ryanair | Yet another ex-customer who can't get a refund.Small claims court here we come..... | 1 |
Jet2.com | Yet another flight with Jet2.Booked online .. easy apart from payment which with me is like getting blood out of a stone.I have mobility issues so it is god that you can book special assistance as part of the online booking. A very helpful person from the Jet2 team makes contact closer to the flight date to determine exactly what assistance is necessary.At the airport the redcoats, as I call them, are there to guide us through any problems not just at the UK airport but also for the return journey.I always admire the cabin crew who are on the go continuously for the 4 hour flight then after ushering us off the plane are busy tidying our mess before the passengers board for the return flight.I think that Jet2 are wonderful but it should be remembered that this down to the people working for the company. | 5 |
Ryanair | Yet another good review of Ryanair just flown to Malaga and back from Newcastle We did have one hiccup as we had originally booked to fly back into Leeds but the flight was cancelled it was easy to swap to Newcastle and suited us better.We booked a case and seats so it was easy to check in the staff were good from start to finish,The price we paid was much cheaper than others and as I've said on previous reviews read the terms and conditions abide by them and you don't have any problems. | 5 |
Jet2.com | Yet another great experience from Jet2. Lovely, clean hotel, right on edges of beautiful Afitos. Amalia and Marcus couldn't be more helpful and kind...thankyou...we had the best Jet2 assistant yet...lovely, helpful...pleasant.. thankyou Dimitria...Will hope to be back soon. 💓 | 4 |
Ryanair | Yet another great flight with Ryanair… no delays. (In fact we landed early on the way back). Cheap as chips. Only paid for the luggage I wanted to take. Friendly staff. 😊Man to Lanzarote (return) | 5 |
Grupo IAG | Yet another poor experience on BA. Ibiza to London: Disorganised and lengthy check in, waited over 90 mins to bag-drop, shabby plane, hectic and rude attendants. Appauling. | 1 |
Grupo IAG | Yet another reviewAfter the disaster 18 hour delay from Spain 6 weeks ago with BA we now have this to deal with another cancelled flight with BA to New York in 4 weeks , my advice is do not use BA , these are not just flights they are BA holiday 😡😡 useless beyond words | 1 |
Grupo IAG | Yet another shambles from BA.Booking reference SNSXIQBA assured me in Sept 2024 that they'd processed a refund of £61.64 against my AMEX card. However, on 21 Oct 2024 no refund had been received by Amex.I called Prateek on 15 Oct at around 1538 and spent 42 minutes talking about refund. He assured me that the Refunds Team would send me the ARN transaction code within 48 hours. It still hasn't arrived.Spoke to another agent on 18 Oct who assured me that the refund transaction data would be sent to me within 48 hours but it hasn't been and that's over 120 hours since I spoke to him and over 168 hours since speaking to Prateek.Phoned again today and was told that it will be between 7-10 working days before BA's Refund Team can respond. The reason given, was that they are processing a lot of refunds. Now that's believable given the number of flights they cancel, driven by the fact the don't have enough pilots and are struggling to compete with the wages EasyJet is offering to pilots. What a shambles.How on earth do the senior executives in BA retain their highly paid jobs? I guess when incompetence reigns then ignorance is bliss!Come on BA please have someone respond to one of my one star ratings. Calling all leaders at BA to respond. Silence will confirm what I suspected! | 1 |
Grupo IAG | Yet another terrible experience with British Airways!Horrific customer experience with their call centres, each call I was given different, conflicting information as I tried to navigate their system when supplying a medical note as to why I couldn't fly. My doctors practise are fantastic and everything is digital which is how they sent me my medical note on a password secure NHS website. BA didn't tell me why it kept getting rejected until I finally (after many frustrating calls with call centre staff) spoke to one slightly helpful person on the phone. I was finally told it must be hand signed or stamped. What a waste of my GPs time and my time having to take it into the practise and then posting it to BA. Nowhere does it tell me this information online. They make it unnecessarily difficult and confusing for someone to change a flight due to medical reasons which is already a stressful enough time. | 1 |
Ryanair | Yet another unsatisfied customer. My holiday got cancelled due to Covid19. Ryanair told me the flight still went so no refund still waiting to see if loveholidays are going to sort this. Will never travel with Ryanair again. | 1 |
EasyJet | Yet more poor service from Easyjet, as they keep cancelling or changing every single flight for the last three trips and today yet another change. | 1 |
Vueling | Yet to even board the flight tomorrow but Vueling have placed my regstered disabed wife in 7B and I'm in 30B. Yes they know we are together but that doesn't matter to this bunch, if I want to pick my seat I must pay according to them. First time flying Vueling, be the last as well, WHAT A WASTE OF SPACE THEY ARE, even the cusomer service in box is now full and the site keeps coming back with 'site not available message'UPDATE, arrived at airport and at checkin nice and early, had seats changed to 4A and 4B, no charge but suspect if we were near the back of queue we would have been left where we were first dumped. 19/12/23. | 1 |
Jet2.com | Yhe staff were very helpful and friendly | 5 |
Ryanair | Yk what kind of airline this is... nahhhh bro i cant stand to these hard landings (sometimes smooth) ehhhhh this is 0 star fr | 1 |
Iberia | Yonatan Camargo helped me and fixed my issue through whatsapp , he was very kind.Happy customer ! | 5 |
Jet2.com | Yorkshire AirlineJet2 are an excellent airline who take customer satisfaction seriously. Previously branded 'Yorkshires Airline' Im proud of what they have achieved and the contribution they have made to the development of Leeds/Bradford Airport. | 5 |
EasyJet | You absolute disgrace of a company. Single traveller at Geneva airport. Flight cancelled an hour before departure. No help on the ground whatsoever. Finally transferred to the only other flight of the day only to cancel this flight with an hours notice. YOU DISGRACE!!!! No HELP OR ADVICE!! DON'T YOU DARE HIDE BEHIND COVID!!! Shameful!! Still can't get hold of anyone. | 1 |
Ryanair | You all know how bad it was, but now it become ridiculously rude and the priority feels like slave, why am I paying for suffering? | 1 |
Lufthansa | You already know. Frequent traveler here. Every time I was left with no other option but to take Lufthansa, I have regretted it as it continues to be the worst airline in the world. Constantly cancelling flights last. second, major flight delays, zero accountability. They are abismal. | 1 |
Ryanair | You already now why it sucks, but I add one more reason: I have bought 4 tickets for multi-trait journey to go to a concert of a band whose name is the same of the band I wanted to go to. Songkick mixes up omonymous bands. Funny though, 110€ of laughter. While I'm waiting for Songkick answer, Ryanair already told me they won't help me and they help only for death and serious illness.This company is runned by reptiles. Or draconians if you prefer. | 2 |
Ryanair | You always have to pay extra!Never believe what they are promoting! | 1 |
Jet2.com | You always know what you'll get with jet2.Good service and reliability.I wish there was a reward for frequent flyers. This was my 10th trip with jet2 this year, but no loyalty mentions. | 4 |
Jet2.com | You always know what your going to get with Jet 2. even if there is going to be a delay, they `ll keep you informed.We have been with Jet 2 ever since Monarch went to the wall and never gone anywhere else | 5 |
Jet2.com | You always know you'll have a good flight with Jet2. Usually take off on time. Staff are always helpful and friendly. | 5 |
Jet2.com | You always use buses instead of air bridges which is bad enough then you leave us on the bus with all the doors open except for the drivers for 20 minutes when the temperature is minus 3 outsideThe driver was nice a warm and so were you're staff who kept shutting the doors to the terminal building why we froze to death on the bus while waiting to go to the plane | 2 |
EasyJet | You answered all my questions and got the issue sorted quickly. Thanks | 5 |
Ryanair | You appear to be advertising for Klaas Wagon Faro. I ordered a rental car and paid you in advance for this service. To Klaas wagon are conducting a very familiar car rental scam forcing customers to buy additional deposit insurance rather than accepting the deposit paid on a credit card. Their claim is that the name on the credit card was 'Mr with initials' rather than the full name. A card that I use to rent cars at least 20 times a year. A classic scam that I am sure you, Ryanair are familiar with. I am disappointed that your site promotes this crooked company and I would like to suggest that you look again as whether this company is really one you should be promoting. | 1 |
EasyJet | You are a company that does not know the choice of employees. The lady who was standing at the gate of the plane departing from Italy to the Netherlands yesterday, early in the morning at 6:00, treated my husband badly and impolite.and he lost the plane and she asked her colleagues not to help himI hope your company goes out of business until it knows how to select employees | 1 |
EasyJet | You are all a bunch of scammers. I have been mislead so ruthlessly. My flight was cancelled. I was told to book a new flight and it would be compensated.... because of this i spent £540 on a new flight. I called up and was then told they would book me a new return flight as their apology so I could spend extra time on the holiday as I had to spend 8 hours in an airport as the new flight included a transfer. Little did I know this kind gesture was just so easyjet could avoid paying my expenses. Trust me on this I will be calling up every week and I will waste so much time of easyjet on them paying their staff.... much more than my £540. I am telling all my friends and everyone I know about my story and about how you scum bags have stolen my money. I can't express my hatred for easyjet more than anything | 1 |
EasyJet | You are an absolute disgrace, I've used your services a number of times in the past I will NEVER, EVER fly with you again, I'd genuinely rather walk or swim.The worst manifestation of corporate bullying and harassment I have seen in the past few years (and theres been a few)Your choice to persist in totally unmerited (and extremely questionable looking at the timelines) legal action against a indie rock band shows you to be a company that I would gladly see go to the wall.Hang your heads in shame, total corporate scum. | 1 |
Grupo IAG | You are an utter shambles of an airline! | 1 |
Grupo AirFrance-KLM | You are being wronlgy adviced when you call customer service. The reason is that there are no more local people answering the phone but all calls are handled on a different continent where apparently they are not aware of basic rules. Not being able to speak with local people with knowledge is a real problem when reserving KLM.Customer service tells us to wait till 24 hrs before the flight to get a 29% discount via the web on checking in luggage. The opposite is true, it becomes more expensive within the last 24 hrs which cost us an extra 40,-.When raising this issue at the airport the dutch customer service desk in terminal 2 next to check in counter desk 12 responds to us with a clear "I am done with you", "ik ben klaar met je".By the way, the price for 2 suitcases, back and forward, Amsterdam-Bangkok, cost us 290,- euro, so for luggage only.This makes me realize not to choose my own national airline KLM but choose the best alternative possible. | 1 |
EasyJet | You are better off booking a slightly more expensive ticket with an airline of better quality! If really easy jet takes feedback on board to improve, may I suggest less predatory and extortionist practices with your bookings? For starts, luggage (both cabin and hold) are very expensive, whilst you can only take a handbag pretty much on board, the cherry on top is the automatic/obligatory booking of the same weight of luggage both ways. But what a surprise, it can be done at the airport, the one they warn you is gonna be more expensive. Zero transparency, zero accommodation, maximum profits. | 1 |
Wizz Air | You are better off paying more for another provider or even walking to your destination than flying with this shambolic organisation. I would give 0 or even minus if I could. They cancelled flight in June with absolutely zero customer support at the time meaning we had to abort our holiday to Sicily and drive back from Gatwick to Bath as no Hotel was offered and no alternative flights we available. No one at the airport to talk to. Fast forward to October and we still haven’t received our £600 compensation which we needed to cover the cost of our hotel and travel costs to and drop the airport. Despite countless emails that are never replied to. We did receive an email saying it would be paid in 14-20 working days. This date came and went as we expected it too. They make it as difficult as possible to receive your money and are virtually uncontactable. The live chat doesn't work, several times I have joined and received a message saying 'agent has left chat' before it has even begun. I have spent hours trying to connect to someone with no luck. They are happy to charge £1.50 a minute to call their helpline which I refuse to do, as I will never spend another penny with this pathetic excuse for a company. It has been exhausting and has tainted my view on flying aboard, purely because of the level of hassle this has created. | 1 |
EasyJet | You are criminals! I'm still waiting for a refund of a flight you cancelled in July. There is no way to contact you, you don't answer to emails nor call. You sent me an email saying the refund was processed and no money seen. There service is disgusting | 1 |
Jet2.com | You are doing very well, but Starbucks coffee is vile! | 4 |
EasyJet | You are f ing horrible. 2 hours delayed and not a single message to all the people waiting. Disgracefull to say the least. Hope choke and die | 1 |
EasyJet | You are getting worse and everything is so expensive on board | 1 |
EasyJet | You are human. Thank you easyJET for changing my booking as a one-time offer coz I made a simple, stupid mistake of booking on the wrong day. | 5 |
EasyJet | You are just a glorified Ryanair. Easy jet Manchester airport queues were ridiculous. No organisation, no representatives. Everyone very upset with the chaos. Ruining the start to their holidays, missing flights. I have never had such a bad experience that it has driven me to write a review and I travel a lot. Then you had the audacity to charge us £12 for being 0.6kg over an already ridiculously priced added bag, after making us queue for hours. With 20 mins to go before our flight we had to pay as did not have time to take anything out. Greedy | 1 |
Jet2.com | You are just such an incredibly customer oruentated organisation and when I made the biggest mistake ever you didn't leave me 1 penny out of pocket, you helped me sort it, left me satisfied and left me knowing I will fly with you again. You are stars! | 5 |
EasyJet | You are money making grabbers. Charging for baggage already paid. Impossible to receive a refund despite evidence etc. I can go on.. just awful at every level. I have been flying with this company for 20 years and I just cannot describe the disappointment. Cabin crew look tired and annoyed (can't blame them). | 1 |
Jet2.com | You are more expensive than Ryanair why ? | 5 |
Jet2.com | You are normally reliable in terms of flight schedules and on time departures. Unfortunately the last couple of flights have been delayed quite significantly and our return flight from Lanzarote was cancelled. The delay was handled well by your team though. | 3 |
Lufthansa | You are on your own.They avoid their customer service responsibility - by hiding behind automated responses and unavailable phone numbers.My family's (with a child) x3 luggages were lost by the airlines From Stockholm to Pisa via Frankfurt.It is now x10 days - We have emailed them daily and no responses.On our last day in Italy, even the the Lost and Found staff at the airport had no idea and could only give me a phone number and an email to find info on my luggage.Through all of this, still no contact from Lufthansa and their partner airline - Air Dolimiti on where exactly our bags are.We are filing for lost luggage compensation but judging from these reviews - my claims will be unread and buried away. Lufthansa and Air Dolimiti will once again get away with it.They should be fined for this disgusting behavior.I will avoid flying with these airlines from here on and WILL NOT recommend them to anyone. | 1 |
EasyJet | You are simply not 'easy' to deal with. A simple swop of my carry on luggage to sports equipment is not allowed due to policy. Terrible rip of airline and yet I use you so much. Its is time to travel further to avoid your airline. | 1 |
Jet2.com | You are such a pleasant helpful Airline we would never go with anyone for all our holidays,we travel with you,as my husband is registered blind and you look after him so well 5Stars definitely 👠| 5 |
Ryanair | You are the WORST COMPANY IN THE WORLD!!!!!!!!The flight which I booked was delayed for 6:30h and you are not able to refund me????YOU KEPT my Parents (over 60 years old) inside a static aircraft for more than 2 hours.I have been your customer for many years but I SWEAR GOD, I will definitely stop to fly with you!!!!Hope the company is going really BAD!!!!!!!Also, how is it possible that there is not phone number for customer service? | 1 |
Lufthansa | You are the worst airline. Short connection time, overbooked flight and now delayed luggage. I am still waiting for my luggage to be delivered. I am on holiday in south Africa with my 2 kids and none of our luggage arrived. I have called for an update daily and nobody has information. I will never use your airline again and will definitely advise everyone I know against using it. | 1 |
Jet2.com | You are there will a smile from when I arrive at Stansted at the cracked of dawn until I arrive at arrivals at Alicante. | 5 |
Jet2.com | You are very good | 5 |
Jet2.com | You are wel comed on the plane, which is good. And they continued to make you welcome all the way through your journey .This time though I had a child behind me who continued to kick the back of the seat all the way which made for a miserable trip. | 2 |
Lufthansa | You are worth nothing to Lufthansa as a customer anymore. What a horrible experience.LH rebooked our tickets 3 times in 7 days, then canceled our flight, claiming the flight we were booked on was canceled. This was a lie, as they sold the same flight on their website after they canceled ours.LH reinstated our flights, but within 48hrs the flight was "accidentally" canceled again by an LH agent. We spent over 20 hours on the phone in 4 days trying to resolve all these issues. Customer service personnel, based in Manila, hangs up on you and/or tells you lies, you are unable to escalate or talk to a supervisor. Average waiting time on phone to get connected to an agent 45min - 1.5hrs (any time of the day) and then they hang up on you, or put you on "hold" and then disconnect you after a few minutes.They did offer free checked bags and seats for our inconvenience first, but after the agent "accidentally" canceled our tickets, we received new tickets, and then they refused to waive the seat and baggage fees.Fallen from grace, worst airline booking/ travel experience in 25 years of travel. While writing this review, I received another email from LH with "change or reservation notification" title… I am afraid to open this email…I am done with them...just horrible... completely unacceptable.This airline needs to be shut down and should be sued into bankruptcy and disappear..... we will NEVER book or fly on Lufthansa again. | 1 |
Jet2.com | You become same or worse than easyjet and ryanair. In my arrival in the Edinburgh airport I knew that my 1 or 2 hand luggage of the 3 I had could be over weight by around 1 kilo.My first was fine the second 11.2 and the third 10.8. The guy in the desk made me measure all my suitcases which I use the last 13 years with your company, I paid £45 for a full luggage which it did not bothered me that much but it was not enough as he made me transfer clothes from one luggage to another then I will have only one over weight luggage?!?!In airport in Greece I was absolutely delighted that I found a proper polite and with knowledgeable staff who was nothing but helpful and made my experience better. I am flying with your company the last 13 years at least twice per year with all the family (4 of us). I do not think I will do that again. They are other airlines with good customer service and at the same price with you.Very dissatisfiedGeorgios Mitskas | 1 |
Grupo IAG | You better hope and pray that your flight goes out as planned because if it doesnt, forget about receiving any help or assistance,quiet possibly the worst company i have ever dealt with in my life, unable to fly in August due to my daughter having chicken pox, cancelled all flights two days two days before scheduled departure, was advised that i would recieve a "no fly" letter within seven working days...four months later still no reply or correspondence from Aer Lingus, i have now had to contact this company on five seperate occassions to try and get update and on each occassion you might as well talk to a brick, an absolute embarrasment and a shambles of a company | 1 |
Grupo AirFrance-KLM | You better hope you catch your transfer flight. Otherwise you are LEFT ON YOUR OWN…..!No customer service will assist you, and KLM does not prioritise proper assistance on rebooking a new transfer flight.We got offered with a waiting time at Schiphol of 21 hours, but on there Messenger and WhatsApp, they could get us on to an earlier flight, making the waiting time down to 12 hours.They confirmed we where on the new flight and wrote, they will "send us" to the ticket department.Few hours later the ticket department wrote we had to cancel our check in online or in their app.This service does not work, as we tried over 10 times on 3 different mobiles and one iPad….Their response time was between 30 min. and 3 hours, so it was impossible to have a conversation and getting it sorted out.You can only get through to people in India, who can't sort anything out for you, and tell you to go to the airport to get help. Even tough they said at the airport they couldn't help us and we had to do it all online.Definitely last time I fly with KLM, and I am an airline pilot and educated software developer. I should have a bit of understanding of IT and the operation, but I didn't manage to sort it out.In the end 1/3 of of holiday was ruined and we have paid over 2000 dollars for hotels in NY, we didn't get, because of the delay.Any compensation or kindly help from KLM?Absolute non…They act and are a low cost carrier… | 1 |
Ryanair | You book a roundtrip, Ryanair cancels one flight but they don't refund your roundtrip costs! Great deal for them!Airlineservice doesn't answer, you can do what you want! It seems to be their general style, it is not the first time! Be warned! | 1 |
Vueling | You book flight and they just change times the way it suits them, all of our booked flights have been changed to earlier on the day.Terrible Airline, DON't book! | 1 |
EasyJet | You book one trip with a stop and if you wanna do any change to it, Easyjet will apply 4 times!!! the cancellation, rebooking or name changing fee. So, however you respect their policy they will make sure they keep all your money.I have spent as following, Arn-gla 317,00 kr, 779,88 kr, 887,00 kr for a trip, plus 200 SEK more for the calls with their costumer service in UK. I have canceled the trip within 24 hours.When I asked for an explanation, about the difference between a full refund and what they offered me, their agent laughed at me and told me: "Sorry, please Madam, this is our policy."I have received back 63,11 SEK!!!After being in contact with one of their business partners I have been fully refunded. | 1 |
Jet2.com | You booking folks in UK did great and booked my Tricycle on board well. Sadly your staff in Menorca did not have a clue and they took over an hour to get me checked in !!! | 2 |
Norwegian | You buy a ticket with them. You receive the confimation. All is good. Then, a couple of months later...bang! They not only ask for more money for your ticket but they want to withdraw it from your account without due authorization. In my country that has a name and it is stealing! Bunch of thieves! | 1 |
Lufthansa | You buy your ticket from Lufthansa. Then Lufthansa cancels one of the flights. You ask for a refund for cancelled flight. And many months later you receive 8 (!) EUR. You write online a feedback to LH customer relations department. They reply - you should call to a service center. You do and lady says - you should write an online request to customer relations department. Nice humiliation of the customers! | 1 |
Norwegian | You buy your ticket, book a hotel, plan everything for a great holiday and on the day of the departure: you receive an SMS telling you your flight is cancelled.Pieces of sh** | 1 |
Lufthansa | You call, you wait wait wait wait ....and no one answers !...This is so bad compare to other companies. | 1 |
EasyJet | You can ONLY redeem your voucher if you BOOK OVER THE PHONE.I only found this information out after waiting 3 hours on the phone. It would be handy if it were clearly stated in the email with the voucher, or perhaps on the easyjet homepage.So instead of taking 5-10min to book your flight online, spend 3 hours to book it over the phone so you can use your voucher.Giving Easyjet a 1 star is far too generous. | 1 |
Jet2.com | You can always relay on jet 2.Extremely reliable | 5 |
EasyJet | You can always trust Easyjet to get you in a frustrated mood just before your holiday. Unexplained delays, no one has the courtesy to inform you of the delays or even why your flight is delayed. After waiting two extra hours at the airport then you get harassed about finicky cabin luggage measurements. Cap it all up with terrible assigned seats where you're separated from young family members! Bravo Easyjet, you don't disappoint do you? | 1 |
Jet2.com | You can always trust Jet 2 to get it right | 5 |
Ryanair | You can be certain that they use every chance to make your day as miserable as possible, not in the world will I ever use this airline again. | 1 |
Grupo IAG | You can buy sandwiches and crisps but don't expect a hot meal. Because the plane is a narrow body , there are no screens. Not helping matters is the fact that the BA prebooking shop for food didn't recognise the flight number, and the onboard WiFi didn't work. | 4 |
Ryanair | You can complain about their ticketing, their luggage policy or their extra charges... but they are cheap and they get you there! | 4 |
EasyJet | You can count on delays | 1 |
Turkish Airlines | You can find out good friends when you’re in trouble. Unfortunately Turkish Airlines is not that kind of good friend. My flight was at 3:50 and there was a delay and they made it at 04:50. Unfortunately we couldn’t land in ADB due to foggy weather, so they decided to land at BJV. This can happen for any airline but the bad point is that Turkish Airlines provided nothing but an old bus after couple of hours! Can you imagine you are kept in a place without any facility! There was just W.C even there was not enough chairs to seat for all passengers! No breakfast no warm drinks. Even they didn’t take us somewhere so we could buy by ourselves! The bus was terrible and broke down in middle of the way! It’s a full catastrophe. It’s not my first and last flight with Turkish Airlines, but now I know to expect nothing when there’s a trouble from big names such as Turkish Airlines. | 5 |
Ryanair | You can find some cheap flights, but then you spend money on your luggage. Staff and customer service is just a joke. Their bag policy is bad. | 2 |
EasyJet | You can keep the money. Just spent an hour trying to check in and decided if you are this useless at making life easy for your customers I wouldn't trust you with your ability to service a plane or run a schedule.My fault for not doing my research first. Should be called complex problems jet. | 1 |
Ryanair | You can never ever get through to them. Chat jus doesn't work. I waited Inna que of 505 people. I waited until it got to around 100 and it just stopped working. No one ever came through.I have tried calling hundreds of times on several occasions, days and times but it says line busy.I am going to Cyprus. There is a transfer in Greece. Do I need to pay for priority sheets on both flights or just one? This isn't clear in their faqs at all. It doesn't make sense to pay for both flights as ultimately I'm travelling to ok destination.The itinerary makes it seem like I have to pay twice so I've needed up paying twice just to be sure. £40 just for a small bag. And another £40 just to return home with it.Even the free small cabin bag they allow, the size is so small that a normal weekend bag is too big! Why have they done this. | 1 |
EasyJet | You can never win with this airline. The worst customer service. You are better off booking major airline because the illusion that this is a budget airline is a joke. The only budget airline that no matter how small your backpack is they will find a way to make you pay extra money. £48 each way because my standard backpack which every other airline including ryan accepts for some reason its never good enough for easy jet. This truly the last time i will ever book with these thieving criminals .At luton airport the had a total 6 criminals with card readers. | 1 |
Ryanair | You can no longer take cabin bags for free. They now charge over £40 for cabin bags.The new bag size that you can take on the plane is an odd size just small enough to exclude those popular cabin bags. | 1 |
Wizz Air | You can not checkin your flight in airport (Gdansk, Poland) if you ordered online for free. Was paying 1800 kr extra (3 persons) ....for that misstake.... No joke. So remember to check in your flight online 3 hours before flight...if not, well..... you are not coming home... in time. The alternativ option is to just buy new ticket online and cancel the current... | 1 |
Ryanair | You can not reach customer services on the numbers advertised. Each number you call on 0871 will take you to RESERVATIONS only (costing a heavy fee) and they can not give you a number or explanation for not having one when your flight has been moved 6 hours and you need to speak to a person BEFORE ACCEPTING changes on computer.YOU can however buy something on the telephone??? | 1 |
Turkish Airlines | You can not talk to anyone, all agents tell you they can not do anything and will advise you to leave feedback which no one answer, I am a business class customer and sent more than 8 feedbacks and 7 phone calls and no answer, my flight less than 12 hrs and I am stranded. | 1 |
Grupo AirFrance-KLM | You can really tell that the people on the phone do not care.My single one-day flight was canceled and replaced with a much longer, more complicated route. The replacement flight is changed to a layover in a completely different country, using 2 different airports (requiring transport across Paris) and a stay overnight, meaning I arrive a day later and miss my friend's wedding.I understand that airlines are going through difficult times, but it is how they deal with it that counts. I have run into similar issues with British Airways but they are SO much more helpful in solving problems when you contact them. | 1 |
Ryanair | You can rely on ryanair to arrive on time. That's certainly is a positive. Rest of service is what you pay for. At least they are upfront on most things!! | 3 |
Lufthansa | You can start by dumping United Airlines as a partner. I live in Germany and booked a round trip flight for my son & daughter in law with Lufthansa - something we do annually. Their treatment from United was absolutely horrifying from start to finish. I personally experienced the incompetency and astonishing rudeness of United employees at Frankfurt Airport. Literally everything they did was designed to destroy customer satisfaction. I will be happy to provide details if asked but I want you to know this. I will NEVER again book an international flight with Lufthansa if there is even the slightest chance that I or my loved ones will fly with United. And by the way, we were trying to upgrade to business class but the awful United folks had no time to discuss it with us. Too busy on their coffee break I guess. Wipe that off your revenue sheet. Keep up the great work on your way to bankruptcy. | 1 |
EasyJet | You can tell when a company decides that profit becomes more important than customer service.... (often when the CEO is under pressure to raise earnings).. so Edinburgh Airport easyjet ground staff have been targetted (and I quote from internal knowledge) to advance takings from borderline "free" cabin baggage size limits pushing travellers to pay on the day for speedy boarding baggage fees. Hassle, hassle & hassle with every odd customer being asked to validate their bag against the primitive bag sizers. I sit and wait to see the result...we have all become wise to it... No additional payment taken, a 15 minute delay to the flight take off plus 1 hour of staff time taken with no reward. I sadly sit and watch the desperation as the bonus salary payment disapates from the groundstaff baggage "bouncer" with every passing traveller... The irony is that the overhead lockers on the flight are almost empty.. I sigh then take my seat on the delayed flight.. then later review the experience or easyjet poorly..... is this all worth the effort?? maybe the company CEO is the only one who can report on this. Not that any one of us will ever hear the true outcome.My 4 stars reflects all other aspects of the flight as its staff do try to ensure their customers are well looked after despite the orders from the top being desperate. | 4 |
Jet2.com | You can trust jet2 holidays. I have very good experience with them. | 5 |
Lufthansa | You can wake me up at 3am for a trip with Lufthansa super nice staff after the flight I could even look in the cockpitEven for a crosswind landing very smooth | 5 |
Vueling | You can't check in unless you pay for a seat!!!! Even 7 days before! So now I need to queue up. Try and avoid veiling if you can! That is so crafty of them. Ryanair is much more upfront. | 1 |
Turkish Airlines | You can't compare this airline with anyone in the world they're the worst customer service service completely rubbish and what else can I say fly with any other airline but don't use any of this Turkish airline there's so many Turkish airlines. I tried most of them all the same so stay away. If I could rate them below zero I would | 1 |
Ryanair | You can't even take a cabin trolley with you without paying extra anymore. Very uncomfortable seats. Hold luggage more expensive than plane ticket itself sometimes.. I've heard they're considering charging to use the toilets on board. It wouldn't surprise me at all.Ok they need to grab as much money from anywhere they can in order to keep it a low-cost airline, but it is getting more and more ridicolous. | 1 |
Vueling | You can't find a more terrible airline than Vueling. I read its reviews before booking but took the risk and regretted it. They cancelled a flight 24 houe before the flight from Lyon to Barcelona from where we needed to retun to UK and ruined our holiday. No phone number to call, no alternative arrangement for transportation, the link they sent through email to request refund does not work, the phone numbers on thier webpage are wrong and thier customer service desk in Barcelona is hopeless and cannot do anything, also, the dont seem to have any email addressto contact, thier chat facilityis a joke. Had to take a train to another city and France and fly from there so just imagine the hassle. Unfortunately my flight back to UK was with them again, and they delayed delivery of our luggage for over 2 hr in the Man airport. Still not manged to request a refund after a week. Dont risk it.... | 1 |
Lufthansa | You can't get the agent by phone, even waiting 60 minutes Never again | 1 |
Ryanair | You can't get through on ANY phone number - speak to a bot who cuts you off. I'm so disgusted with the customer service it's appalling | 1 |
Norwegian | You can't go in with high expectations. Crew are not the most friendliest out there but not the worse out there by far. The flight was delayed by about 2 hours there and 2 hours on the way back to as well as a number of there flights also disrupted. Comfy seats, free wifi on most flights and you can also stream media to your device (movies cost 5 euros which is to high in my opinion) as well as more information about your flight and to get some deals at your location. Overall a good flight, would have been amazing without the delay. | 3 |
EasyJet | You can't manage a holiday package booking online. You're kept waiting on the phone for an advisor and then some of them are very rude. I'll never use them for a package holiday again | 1 |
Turkish Airlines | You can't see a big company that is so insensitive and unconcerned from any European country as Turkish Airlines I am a sick person and like everyone else I also have the right to go on holiday but I have a handicap elektric scooter that I want to take with me and I cannot take my electric scooter with me,for two weeks ago I write e mail to Turkish Airlines And I don't really get a positive response properly.All other airlines have a completely different policy towards disabled people and turkish fly salvage it has no human rights.Turkish aircraft companies worship only money,people second plans for them ...... | 1 |
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