Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Eurowings | You can't trust this airline. Never on time. They just play with the customers. The counter personal, most of the time are just looking for cashing money though laugage control.If you want to have a good and reliayable jurney...don't fly with eurowings. | 1 |
Grupo IAG | You can't use your avios points when you put your flight "on hold" for £5.00I had put a flight on hold then when i went to pay, the avios points could not be used.I called BA customer service and was told that BA doesn't deal with Avios points on "Hold Flights"(?!?)They had me speak to the Avios department....and to no success the Avios lady didn't know what i was talking about (using part pay and part avios).What a system!!!??? | 1 |
Lufthansa | You cancelled my flights ,made me lost connection flights, made me pay from my pocket staying in a hotel saying thatt you will refund It that you do It this way instead of transferring me to a hotel,you have partnership with causing the least of the inconveniences given the situarion you provoked, have me shi... tiest flights next day also with delays and left my baggage somwhere else TWICE!!!! Everytime i write to customer support you senda me a template saying that in order to give me information about my case i need to sign a poder of attorney? I really wonder if this is the way you work ? So to be able to get a PHUCKING reply since june and the money back i need to authorize myself? WORST THAN A LOWCOST BUT WITH HIGH PRICES, IWANT MY MONEY BACK AND A COMPENSATION FOR ALL THE INCONVENIENCES THE WAITING AND STABDING THE INCOMOETENCE OF YOUR CUSTOMER SUPPORT! YOU THIEVES!!!!!! | 5 |
Grupo IAG | You cannot believe what this utter shower are like, my son has been on a plane to Glasgow today from 1230 until 7 pm.The plane was slightly affected by the Microsoft issue, but the bulk of the issues were down to complete and utter incompetence by BA and its staff,The two major issue were fuel overheating according to the pilot, but more concerning is, the plane was actually starting to take of on the runway, when another plane advised the luggage hold door was not actually closed.If the pilot from the other plan had not been so diligent god knows what would have happened. My son is now driving to his destination, having had to go through customs on a domestic flight , because incompetence by border control.We all believe know flying BA is second rate, but based on reports today , even that looks to be way short of acceptable.Written without prejudice! | 1 |
Ryanair | You cannot rate zero stars, zero would be too many. DO NOT USE RYANAIR, it is daylight robbery. My fights were £100 return MCR to Dublin my colleague got Covid and although I got priority which meant free amendments I got charged £210 to change the name of the person, on arrival, you can't check in at the desk and must do 2 hours before departure, I was one minute past that time £55 each (£110 total) to check in, my colleague had a very small suitcase that you can take on any flight as hand luggage want allowed £45 each way so my £100 flight cost £510 and I write this sitting on the plane without departing yet, I've got to get back? Yes I'm sure it's in the t's and c'd they'll say but you should not have to search for things that are very standard. I am both a first time user and final time user of this airline unless a refund forthcoming which I'm sure it won't be, I'm sure this is how they make their money on poor unsuspecting first time users but it is an absolute disgraceful company. I have a contract for the next 4 months going to the same destination weekly and I will use any other mode of transport rather than give these any more money | 1 |
Lufthansa | You cannot reach Lufthansa services in the UK. They are always "unusually busy" and cannot take your call but if you wait they might pick up. You can wait for hour and you can wait for 90min. You can call in the morning, day, night, and nobody will ever pick up. They ruin your days.I realised that the flight I booked with Lufthansa had only 25 min between connecting flights. It wasn't enough for me to leave one plane, go to another, but even if I made it by some chance my luggage probably wouldn't. I finally called to another country Lufthansa service and was waiting for 10 min when someone picked up. Sounded like a broken record and kept repeating the same thing. She insisted talking over me and while I spoke, she was speaking at the same time and didn't want to listen. Felt like talking to a machine, not a human being. I asked if they can guarantee that me and my luggage will be able to transfer from one plane to another and they couldn't guarantee it and didn't want to rebook for free. If I wanted to change the ticket for the safer option, I had to pay rebooking and difference and lose my right to get money back for check-in bag that I had to pay. Very low rate customer service, they treat you with contempt. So now I will have to fly not knowing if I will get stuck in the airport for 24 hours waiting for the next flight home while my bag is missing somewhere... Anxiety inducing. Never again with Lufthansa. I'd rather pay more and have a better customer support with respectable treatment of customers. This company is basically cheating people out of money by selling tickets that they cannot guarantee you can use in a normal way. | 1 |
EasyJet | You change my flight times. That means I miss my connection. Yes, your terms and conditions give you cover on that. But charging full fees to rebook to an earlier flight, when you are the cause of the inconvenience, seems like going out of your way to annoy customers. I should expect nothing better from EasyJet, but it would have been nice to have been surprised by a little humanity. | 2 |
EasyJet | You changed my flight time meaning I missed my ongoing connection. There are no alternative Easyjet flights. I waited 90 minutes on chat after asking to speak to someone and 40 mins on the phone. Really poor customer service. This situation is not even covered on your website. | 1 |
Jet2.com | You changed the plane removing our pre-booked and paid for seats. The new allocation ment that my husband and I could not sit together and he is a very nervous flyer. The elderly couple, who you placed next to my husband, were homophobic and extremely rude. Had I known this at the time, I would have demanded something be done about this. | 1 |
EasyJet | You changed your app and website, not sure why, as now it looks like some teenager made it in his basement… but ok, it's your choice… I'm definitely going to look for other airlines just because of this, not talking for everyone but why would you change something that works? And current version is not working for me.. also, please explain to me why it is so difficult to find a place to leave a review for you? Are you hiding it deliberately? 😂 | 2 |
EasyJet | You check in, and at the end of the process there is no sign of a boarding pass and no explanation why. Then you call their helpline and you have to go through their horrible automated system. Horrible is really not strong enough. It's deliberately designed to be unclear, time consuming and unhelpful. After choosing the right options by eliminating all the ambiguous incorrect ones, hanging up and trying again. Yoy get through but guess what, they suddenly just hang up before anyone even speaks to you. This happened to me once less, not twice but 3 times. Looking at their reviews it's obvious they don't even care. People want cheap prices and they know they can get away with giving a poor service. It's a shame the government doesn't enforce any regulation on companies like Easyjet. I will never book with this tin-pot company again. | 1 |
EasyJet | You could not solve my problem but Majed was extremely helpful | 5 |
EasyJet | You could think that EasyJet company's value is around "worsening customers experience". I took a flight from London to Paris because it was cheap, but of course that is only a trap. As soon as I arrived to the boarding queue an employee was checking one by one, with a dataphone and a bunch of receipts, ready to keep changing extra £25 to everyone that couldn't fit their hand-bag in the tiny space they reserve for bags. Of course that space is three times smaller than the real space reserved in the airplane for bags.Honestly, next times I will definitely chose to travel with a company that goes upfront with the price they charge and offer a good customer experience than with EasyJet that does just the opposite | 1 |
Jet2.com | You cram way way too many people onto these flights.l will look for an alternative airline in the future. How are you suppose to be able move around which is recommended. On flights with so many jam packed in.TOTALLY IMPOSSIBLE | 2 |
EasyJet | You cut off the conversation without dealing with my enquiry | 1 |
EasyJet | You cut the chat off and then when trying again, you said I already had a chat open, took ages to get through again having to put my partners email address in to bypass this and to start another chat. Advisor helpful once through | 3 |
Ryanair | You delayed the flight because of bad weatherTake off 2hrs late KNOWING Lanzarote airport SHUTS DOWN @ 01:00 KNOWING we wouldn't make it so landing at a deserted and closed Seville airport with NO information from the crew of what was happening then while queuing to go through passport control your crew CUT THE QUEUE and run out the airport to there more than likely adequate hotel leaving all 187 of us without any follow up information....so from 00:30 to 0800 we sat at Seville bag check in waiting with nothing from youNO INFORMATIONNO WATERNO FOODbut a generous amount ofZERO FCUK GIVEN FROM RYANAIR | 1 |
EasyJet | You did not give me enough time to complete my entry | 1 |
EasyJet | You did not measure my case on my outbound flight. I had measured it at home and it was within guidelines. On the return leg of my journey I was asked to put my case in the measuring device and it did not fit (1cm too long due to handle.) I was charged £24. Had I been aware of this in the outbound flight I could have paid the excess baggage and taken extra luggage on my trip. Your staff are inconsistent with your rules. My bag did fit (easily) under the seat in front of me. I think £24 is disgusting for 1cm worth of case handle. | 2 |
Grupo IAG | You didn't give me any response. I went to airport. I submitted a Lost Property application but I didn't get refund.it is radish airline. | 1 |
EasyJet | You didn't solve my issue and I lost 59€The UX leads me to a mistake. After selected two specific dates, it showed me lower tariffs. I thought it was for flights for those days, but no... day before and after.I made the mistake, as soon I realized I try to cancel. In the website it says something about paying 21€ to cancel for 24h. My thought, ok... let's assume the lose. It ends up I only received 21€ and not the difference between flights and that value.I'm can't see the copy now, but I'm pretty sure Easyjet is tricking people with UX. | 1 |
Lufthansa | You do not get what you pay forPremium Economy Class Complaint - My Lufthansa flight from Barcelona to Frankfurt in May 2018 was delayed and I was not able to take the connecting Lufthansa flight from Frankfurt to Houston on my pre-booked Premium Economy class. Lufthansa asked me to change the flight and rebooked me other flight with economy class. I had no choice but took it. By doing that, I lost the privilege of the services of Premium Economy. I purchased the more expensive Premium Economy ticket with Lufthansa and yet was downgraded to a less expensive economy class. After the trip, I contacted Lufthansa and they refused any compensation associated with this trip. This is an extremely bad experience with Lufthansa. For those purchasing Premium Economy Class from Lufthansa needs to prepare one day that they will have a chance to be downgraded to economy when there is a delay of the flight that is not the passenger's fault. It is not worth the money to purchase Premium Economy Class since you spend the money but you may not be able to have the services of Premium Economy Class when there is a delay in flight that is not the passenger's fault. | 1 |
Jet2.com | You do what you say you will do great flight great pilots , stewards and stewardesses you just make a great experienceWill see you next year x | 5 |
Jet2.com | You do your job perfectly, I have never been disappointed. | 4 |
EasyJet | You don t want to help and just make money | 1 |
Ryanair | You don't even get what you pay for. They purposefully separate you from friends and family on the flight to make you pay to be together. Anything more than a small rucksack and you have to pay to be a "priority boarder" (which you can only do if you've already bought seats to sit together)- if you wait for random allocation then you have to do this in the 24 hours before the flight and spend 35 quid to have a bag checked in. The check in queue is a disaster and can be seen from the other end of the airport. The staff try to get you to group closer together despite the pandemic. Absolute disgrace. | 1 |
Ryanair | You don't need a review to validate everything that is terrible about Ryanair.... but my latest reason would be that following a 4 hour delay and a £3.50 token gesture, Ryanair refused to honour compensation because they blamed French air traffic control even though they admitted knowing there was an issue over 12 hours prior and did nothing to inform passengers or rearrange alternative travel. And they ignore your emails. | 1 |
Lufthansa | You dont deserve even one star. You have the most inconsiderate and slow service. | 1 |
Ryanair | You dont get treated like a queen, but if you are looking for a cheap ticket and can survive with 10 kg hand luggage, ryanair is the way to go.I've used Ryanair a great number of times, and it is fine. It's not great, but to that price, what can you really expect? | 4 |
Norwegian | You dont pickup your phones in Oslo for customer service /I jad an emergency with a minor traveling from Fort Lauderdale to Oslo ,December 21/2018 and all I got was music and a ling waiting time due to many phone calls /What a hoax you must have one person on the phone/you cancelled her trip from Fort Lauderdale to Barcelona ,send her to Oslo ,ehich final destination is Gran Canaria and heaven knows what you guys will do whe she arrives ,but this is not going to stay like this due to the fact that I trusted my daughter a(minor)! To your company,lousy service and (get a life attitude even if your underage .Thank you for being so unprofesional | 1 |
Ryanair | You ever watch the movie 'The Truman show' with Jim Carrey?...Well you certainly feel like Truman trying to get to Fiji if you fly with RyanAir! Delayed flights with little update, staff that will direct you to the wrong gates, priority tickets completely ignored as they let on everyone before you and a plethora of other errors as they try there best to stop you getting to your destination. A real life movie experience. | 1 |
Jet2.com | You flew directly from UK to the airport that we wished to go to.Pity you do not fly from more airports in UK to Mytilene! | 4 |
EasyJet | You gave me no time to respond I waited as instructed then recived three messages all at once. One telling me the converstaion had ended | 1 |
Jet2.com | You get charged extra to guarantee your cabin case can be taken on the flight, you pay for a seat near the front of the plane for quick exit, however too many items in overhead cabin, meant my case was at the back of the plane. On the way out the cabin crew were helpful, on the way back, no assistance was given. Jet2 should not be charging for cabin luggage or even seats if the operational processes are not in place to prevent these issues. Boarding and unboarding were chaotic due to this. | 2 |
Jet2.com | You get exactly what it says s on the tin, everything runs smoothly | 5 |
Ryanair | You get exactly what you pay for.Happy to use them again. | 5 |
Ryanair | You get exactly what you're paying for. It's a Bus with wings and when you've paid £55 for a return flight to Dublin or £98 for a return flight to Spain, you can't complain. I've had very few issues with Ryanair | 5 |
Ryanair | You get for what you paid. Just a budget company | 4 |
Ryanair | You get what you expect for the price, unless you ordered an hugely priced, not very impressive meal. It gets you to your destination in one piece so thats fine by me. | 3 |
EasyJet | You get what you paid for. I honestly didn't expect much, I booked a flight from London to Amsterdam with a return ticket as well. It's alright for the price paid.Insanely cheap, very happy. Staff made me feel welcomed.I had trouble with my seatbelt. Since it was a public holiday, the staff then made a joke "I'm sorry, I think it's on holiday it doesn't seem to be working"... that joke got be cracking up Hahahahahah I remember it till today.Not to worry, I just put it the wrong way or something the staff then assisted me in buckling it right. | 4 |
Ryanair | You get what you paid for. Super cheap flights I flew for £9 many times the prices are usually great. Not very comfortable and the extras for language is getting ridiculous. But my flight has been cancelled once and once delayed for over 3 hours. Two incidents while i fly around 10 times a year for the past 6 years is honestly not bad. The airline let me rebook my flight for the first available date and I received compensation. Everything was quite quick and easy. | 4 |
Air Europa | You get what you pay for (and sometimes you don't) - they were cheapest across the Atlantic but the seatback video choice was poor and some machines for our party didn't work. But they were the cheapest. When you don't get what you pay for: we booked an Air Europa flight not knowing it was a codeshare flight with Spanair. Spanair went bust on 27 January. We got an email over 4 months later telling us our flight had been cancelled. Unimpressive? I think so. | 6 |
Ryanair | You get what you pay for - period! Non existent customer care service. Delays inbound and outbound. They will not have a penny of my money ever again. | 1 |
Ryanair | You get what you pay for I suppose. Follow the rules and you'll be fine. Personally, I wouldn't use Ryanair for flights longer than ~2 hours as the planes are cramped, but no more cramped than any other low cost carrier to be fair. If you can pay for priority, where you can choose your seat, bring a small suitcase and rucksack etc on board, it's decent for short trips as you get to completely bypass the wait at the luggage carousel.4 stars because the seats really aren't comfortable, but again you get what you pay for. A cheap, reliable (in my experiences), no nonsense way to get you from A to B. Let's be real, they're no better or worse than any other airline. | 4 |
EasyJet | You get what you pay for and I have to say I got where Iwanted to go and luckily was only delayed once in the last 15 years.I had one complaint about a hotel which I referred to easy jet holidays and it was dealth with immediately. Id never ever fly with ryanair again as easy jet are way above them in customer service.Just my opinion. | 5 |
Ryanair | You get what you pay for and sometimes more. Most flights overall have been a straightforward experience. I've had a couple of rough landing's in the past but last year was all good. Straightforward bookings and you will pay for wrong suitcase sizes even though the weight might be ok. (PAY ATTENTION) Good assistance at the airports. | 5 |
Ryanair | You get what you pay for in this world...I suppose I dont really like the whole ethos of rushing for seats, would normally pay more for a fare and expect (and get) better service with reserved seats. Unfortunately my Italian destination was not readily served by other airlines so it was horses for courses as the saying goes.Understand Ryanair are considering bookable seats...way to go! If they would only add more routes from Gatwick then I would use frequently. | 4 |
Ryanair | You get what you pay for with RyanAir. | 3 |
Ryanair | You get what you pay for with Ryanair, which is arguably a lot. You're telling me I get to fly across Europe for 15 Eur and all I have to do is follow the rules? What a bargain. I have had no problems with the company. Extremely cheap. Small delays but nothing overwhelming. Staff is friendly enough. Thank you Ryanair for allowing poor people to fly! | 5 |
Ryanair | You get what you pay for with Ryanair.They are cheap for a reason and the risk associated with flying with them are several. | 1 |
Vueling | You get what you pay for with a budget airline, the flight was an hour delayed with late passenger boarding and an explanation of traffic control which wasn't ideal, however we made up time in the air.The crew on board our flight were exceptional.One of our party was disabled and not the best flyer but the staff were extremely helpful, checking in on my friend and providing aid for her as of needed. We had assistance at the end of the flight which was directed to us accordingly and made myFriend feel completely at ease. Thank you a Vueling for your help. We hope our flight home has as lovely cabin crew! | 4 |
EasyJet | You get what you pay for with easyJet. Flew from Luton to Madrid. Cabin crew were warm and very welcoming at boarding, which was very efficient. Departed bang on time and arrived a few minutes before schedule. There was regular communication between the passengers and the pilots which I find comforting when flying, and I like to know the routing we are taking. Seats were comfortable, legroom was tight, but what do you expect, it's a budget airline after all. | 10 |
EasyJet | You get what you pay for with easyjet which is basic flying which is fine by me.I have flown all over the world on many flights with many Airlines in economy upto first class and I have to say for what easyjet offer, they are very good.I recently flew from Gatwick to Belfast and back to Gatwick in one day with easyjet and I can not fault them.I was not expecting it to be great but found their staff helpful and the cabin crew were really friendly.Both Aircraft (Airbus A319's) were clean and tidy and were in nice condition inside.I have booked another trip again with them for a couple of months time and I hope that I continue to be pleased by them.From the reviews that I have read on trustpilot, I honestly think that people expect too much for what is a budget airline which is a little unfair I feel. | 5 |
Ryanair | You get what you pay for, extras cost extra but you get from A to B easily and cost efficently. | 4 |
Ryanair | You get what you pay for, right? Unfortunately, this also sometimes means you're going to sit in a horrendously filthy, dirty plane, ones that you enter clean and come out at the end of the flight wanting a good wash!Seriously, I know time can be sparse, but not removing horrific spillages from seats that end up getting other customers dirty is uncalled for. | 4 |
Turkish Airlines | You get what you pay for, risk a heart attack at the new Istanbul airport.I have to say I was thorougly disappointed. LHR-IST-ACC-IST-LHR wasn't for the faint hearted. The problem being the taxiing on arrival at IST. It was horrendous on the return flight, it was over 45mins when we finally came to a halt. With a 1h30m transit we found ourselves racing through the airport begging other passengers to jump the line at security as we were so late. The signage isn't clear and does seem to take you around the houses to get to your gate when I realised later there were short cuts, but the airline and airport seem only fixated on revenue! A cup of coffee on the outbound flight needed a bank loan in comparison to other airport hubs!!!The service is fine, nothing to boast about, cabin crew that do their job but don't ask for any extras as they won't be forthcoming! AIrport ground staff couldn't care less about passengers trying to find their way through. Luggage took forever at both ends ... I've flown with better. The 'old' Turkish from the former airport were far superior and proud of their national carrier, today it seems to just be about getting their money for each bus fare through the skies! I won't be using this IST route for a while ... it's expensive and difficult! | 2 |
Wizz Air | You get what you pay for, which is not much.Yes, the tickets tends to be cheap, and yes you can get a lot of promises joining the monthly Wizz Priority club, BUT I have flown with many Wizz Air flights now, and almost none of them are on time, and more times than none you never get a reason or even a warning before after your intended boarding time.Check In as a priority member works great, generally, even though there's not a lot of checking. Boarding time though, jeez. Staff are young and insecure and can't handle the Karen's of the queues or the cheaters. They can't orginaize an effective boarding, which gets increasingly frustrating, because you don't get priority and you won't get on the plane before any other.On top of that several people have their tickets cancelled due to overbooked flights. Can't imagine the emotions.I don't recommend flying with Wizz Air.Edit: Today we had to take another Wizz Air flight. You guessed it, it was over two hours delayed, and the message from the pilot when we finally all sat down in the plane was: "Wizz Air has decided to delay all the flights today, and we don't know why." Goodness.... | 1 |
Ryanair | You get what you pay for. Honestly can't complain too much. Budget price = budget airline. For the most part I had a okay experience. Some staff were really nice some others weren't as pleasent. If you're sitting in the emergency isle you can't have any luggage under or in front of the seat. Entertainment is not included. Food and drink you have to pay for. Reserving seats you have to pay for. Any luggae whether that be carry on or check in you will have to pay for. There will be delays and you will have to wait in a long queue. Leg room was actually good.Tips for people who have never flew with ryan air:-Bring your own food, snacks and drinks.-bring your own entertainment-be prepared for some sort of delay whether that be 10 minutes or 1 hour.- be prepared for long queues and waiting times.-check in within 24 hours before you fly online for free.- they only allow one backpack for free. Book carryon or suitcase online before you check in. | 2 |
Wizz Air | You get what you pay for. I have flown with them many times, with no significant issues. I am leaving 1 star this time hovever because they accused me of lying on a claim form, and they did lie instead.At the gate, I have been reallocated to a different seat because of a plane swap. The gate staff told me to file a complaint online so I can get my money back for the seat I have paid for. I paid for the most expensive seat on the plane, and was reallocated to a standard seat. I am a tall guy that is why I pay for the extra leg room front row seats cos I have problems fitting into the standard seats. Fortunately, during the flight, there was nobody sitting next to me on the regular seat, so I just kept my legs in the space next to my seat. I have filed a complain on WizzAir website. First, the WizzAir support claimed I have not paid for any seats. I have sent them the screenshots confirming I did pay for the seat. Then they started claiming I have paid for a standard seat and been reallocated to a standard seat. I reiterated that I have paid for the most expensive seat on the plane, not a standard one. They said that its not true and that I should file a complaint on the platform for dispute resolution in the European Commission if I am not happy with their claim resolution. If this was thousands of euros, fair enough, but I cant be bothered to do that for €25.I do not mind if they tell me "we do not offer refunds for random reallocation of seats due to unforseen circumstances, and that is it". I get that. But when they accuse me of lying on the claim form its a bit too much.I will continue flying with WizzAir with a bad taste left after this incident, can't do much about that, some destinations I need are not served by other airlines. I just hope that karma will get to the people that lie to you, one day. | 1 |
Lufthansa | You get what you pay for. Lufthansa crew are always on point, if a little dull, but the business class product is embarrassing. Chaos at the gates, nasty ground staff, no sense of feeling like this could be a fun trip. The food onboard is poor with a single selection, no charging points, no amenities, no pillow or blanket on a late night flight, no entertainment, no recognition of Miles and More status. Just sub-par on every count except price. Well done for making a cheap product feel really cheap. | 2 |
Ryanair | You get what you pay for. So don't expect too much but value for money is awesome. | 4 |
Ryanair | You get what you pay for. The tickets are cheap so therefore the flight isn't the best quality, but they took off on time and even arrived 30 mins before - both ways. So it was a good experience. | 4 |
Ryanair | You get what you pay for. We got basic seats for a good price. We flew Dublin to Liverpool. Flight left a bit late but arrived there close to time. This was due to Dublin airport, not Ryanair. We got the celebration music on the flight back from Liverpool to Dublin as flight arrived earlier than expected.Staff did good job considering rush of people who flew at them leaving and later flying back to Dublin.Only issue we had was with the self service machine in Dublin. It takes a bit of time to get used to them. Instructions need to be clear and if not, this will cause confusion. Staff set out to assist customers should. Don't watch us get confused, step in to assist before irritation sets in.I've used them to fly to Edinburgh previously & had no issues either. | 4 |
Norwegian | You get what you pay for. Which in the case of Norwegian, as with most other budget airlines, is a cramped seat - nothing more. Don't look for the flight attendants to offer you anything, at all. Presumably they are on board to open the doors in case of emergency and nothing more. They were not hostile or rude and there was in fact something likeable about them, especially during the brief moment they became animated while plying the duty free. Don't look for the personnel on the ground to do much more than point you to where you yourself check your bag. Norwegian was the first budget airline I've flown other than Southwest Airlines in the U.S., which is famous or notorious depending on your point of view, for their happy go lucky employees on the ground and in the air. Norwegian like other budget airlines, makes its money by grinding personnel and other costs to dust. My last minute, high season fare from Oslo to Oakland wasn't particularly bargain basement since I didn't plan in advance. Perhaps if you can snag one of the ridiculously low fares offered in the dead of winter when purchased well in advance, the lowness of the fare may outweigh the pain of the cramped seat, the absence of food or drink and the second rate inflight entertainment selection. | 1 |
EasyJet | You get what you pay for. Worst airline experience ever. We arrived at the the airport 2+ plus hours before scheduled departure. I saw that the flight was delayed by 30 minutes. The flight was pushed until 11:30 am and didn’t actually take off until 12:11 pm. We decided to walk around and buy gifts for for our family inside AMS airport. We get back to the bag drop area and are informed that we wouldn’t be able to check in and would not be allowed to get on the flight. Keep in mind that this was at 09:47 am which is 1 hour and 43 minutes prior to delayed departure time. We go the help desk and the one agent didn’t get to us until 10:02. She was rude when speaking to us. Instead of the normal bumping and compensation, I think that easyJet turned it on the customer under the “online checkin closes 2 hours prior to scheduled departure†clause. It does not specify on the email airport counter closes at that same time. | 1 |
Vueling | You get what you pay for..... Got to Airport in plenty of time. Arrived at gate only to be told there is no Plane at the moment. Possibly 1.5 hrs late. After an hour told to go to another gate. Off we all go to the other side of the Airport. Waited another 30 mins. Told wrong gate go to another Gate near where the first gate was. Off we all go again. Still no plane. Waited and waited. 2.5 hours. For a 45 min flight would have been quicker to drive. | 1 |
Ryanair | You get what you pay for...recently had some delays on my flights...but always got me to my destination. | 3 |
Ryanair | You get what you pay for...we all know that! But the refund process is madness...please review the refund process and allow for clear instructions to guide those who are less technical than most. | 2 |
Ryanair | You get what you pay for.I cant really give Ryanair 1 star or 5 stars, because in reality you get what you pay for.Takes you from A - B quickly and easily. Legroom is not that great, the staff are always friendly. The planes are quite clean and they seem to be in pretty good condition.Once they lost my luggage, the luggage was never found and the customer service is pretty much non existent.However I have used Ryanairs services so many times and I have only had one very bad experience. | 3 |
Ryanair | You get what you want with Ryanair. A low cost airline and you can add the frills you want. Flights are nearly always on time although they are a little paranoid with the hand baggage and what's it about blocking seats off? Safety is claimed but I can't believe planes are built so that if more people sit at either end there is an issue. Come clean Ryanair, admit it is to do with an easier job for the cabin crew | 4 |
Grupo IAG | You go through to a call center the other side of the world they don't care as you can't trace them...for 7 hours I've been cut off called back told I can't change my seat then told its done when it hasn't been...now told my seats have gone....it's an absolute shambles....6 different incompetent people.....from 7.15am to 2pm.....You get better service from easyjet and other budget airlines won't be booking with BA EVER AGAIN | 1 |
Jet2.com | You got us both there and back safely and calmly despite the dana. A job well done. | 4 |
EasyJet | You greedy, incompetent a**holes, with shady business practises, capitalising on peoples need to live with no consideration on how your practises effect the lives, relationships and mental health of your customers that you treat with complete disregard and disrespect for the sake of lining your own pockets.Absolute pieces of human excrement.You should be ashamed, but I have a feeling that the level of narcissism and prophet blinds you to the needs of your fellow human..I hope you're held accountable, you deserve fines and regulating to high heaven.As if things aren't hard enough for everyone.Easy Jet - WHAT A JOKE. | 1 |
Ryanair | You guys are the worst f**** company. Even during this hard times are looking for ways to keep people money. Shame on you | 1 |
Lufthansa | You guys really suck! I will avoid you like a plague.Cancelled my flight 3 times and each time a pain to rebook | 1 |
Lufthansa | You have a lot to learn from low cost airlines. Let people checkin when they buy their ticket instead of 1 day before the flight.Start loading the plane from the back, this will reduce corridor blockage and allow the flight to load faster.Learn how to be ontime. | 2 |
EasyJet | You have a software problem on baggage weight. Standard is 23kg, I booked for 26kg on the way to Malaga. Before returning on 30th Mar I booked an additional 3kg for each of 2 hold bags, this makes 29kg for each bag. Although the payment was made and confirmed, your software still showed this as 26kg on each. At the check in desk it also showed 26kg on each but the assistant accepted my evidence that I had paid for 29kg. This needs to be fixed. | 1 |
EasyJet | You have absolutely no customer service trying to rip me off for £61 when i can actually book a new flight for £30you are despicable and i will never ever use your company again.Please let your CEO Johan Lundgren know that in this climate, you can afford to loose custom, and as your staff do not know who you are here are his detailsJohan.lundgrenand the last part is @easyjet.comor head of customer services who you are also not allowed to talk to as this is a service that is not permittedKenton.Jarvisand the last part is @easyjet.com | 1 |
Vueling | You have absolutely no recourse when things go wrong. Their automated customer service bot will just send you round in circles.Good look getting to speak to a human.Avoid unless the flight is £20! | 1 |
EasyJet | You have always been a good reliable airline for me...please please please don't slip this summer! | 5 |
EasyJet | You have available flights on sky scanner but won't allow me to change my flight. | 1 |
EasyJet | You have cancelled our flights to Greece (thessaloniki) with no reason given. When we tried to rebook from gatwick instead of the original manchester flights it said the flights werent available even though they appeared to be on the website. We then went for the voucher option instead thinking we could just use the voucher to rebook the flights but now it says that the voucher will take days. This whole thing is an absolute disgrace as we have had a family holiday booked for months and now have to either find new flight (more expense!) or cancel the entire holiday which will be upsetting for our 2 young children. Disgusting customer service with no one available to speak to to try and sort the problem | 1 |
EasyJet | You have contacted me to say you've changed the flight departure time by nearly 5 hours earlier. If this is not convenient to contact you to change your booking, you don't stipulate how to do that. I go online to manage my booking and it is now charging me to change for another flight. | 1 |
Jet2.com | You have done really great job, the ground staff and the cabin crew were both very helpful and professional. There was zero problem while travelling to my destination, everything went as I expected.However, calm down with the emails. Your policy with email notifications is simply unacceptable, bothering, irritating and simply goes against your clients´ interests. Since booking of the flight that was done 2 months prior to the actual flight you sent me 25 emails. Can you hear me? Can you hear how it sounds? 25 EMAILS in just 2 months, that is an email every second day. Totally irritating and it has totally spoiled my whole experience with Jet2. Calm down with it and you will be flawless. :-) | 5 |
EasyJet | You have nothing in place for people who have been told a relative is on 'end of life' therefore have not died yet, but prevent you from flying for fear they might die whilst you are on holiday. Your chat person Wiam had no understanding of 'end of life' term so kept saying I hope they make a speedy recovery and are great soon. And then said I am sorry for your loose (loss) when they have not died yet. You alienate your customers by using off shore tele centres albeit I understand the cost is cheaper for you. | 2 |
EasyJet | You have taken £786.84 out of my account but have not made any bookings for me. | 1 |
Ryanair | You have the rudest staff i have ever encountered. During boarding 2 of your staff in Valencia were yelling at each other then one of them took it out on us saying we couldn't fly with Spanish diplomatic NIE. She didn't care at all about showing a bit of professionalism nor care for customers flying with a child and was on the phone for nearly 20 mins (delaying boarding) and never gave us an explanation of why it was all of a sudden not accepted. She was also screaming at my husband in front of all customers and using too many hand gestures than a professional service staff should have permitted herself. To top things off she didn't let us take a foldable yoyo on board "because we had 2 10 kg luggages" (having paid 2 priority tickets), and tgis is clearly not written in any rules, otherwise i wouldn't have paid 48 euros for 2 small luggages, but rather bought one and checked it in. We feel we were subject to an unfair and unprofessional treatment by your staff and will try to avoid your airline at all costs. Thanks for a "wonderful" Christmas experience! | 1 |
Turkish Airlines | You have the worst customer service.Which kind of airline you are?unbelievable!!!!I will sue you.My flight 1633 from turkish airline had 3 hr and 45 min delay because of aircraft mechanical issue. So, I missed my connection flight with air canada.There is no one from Turkish airline in munich airport right now. The counter is closed. I had to sleep on the airport.Turkish airline should have given me a hotel and send me with next flight.You should sort this think right away and fully refund my ticket fee.This is the worst experience I could have.I spoke for 4 hours on the phone with international turkish airline agent and after waiting for 4 hours on the phone they told me they cannot do anything and need to wait for their airport counter to open.This is ridiculous.You should have reported to air canada directly from istanbul airport about aircraft issue and delay. | 1 |
EasyJet | You have to accept and be patient that there will be a waiting time. Both Dana and Amy were both very patient and courteous and answered my queries very quickly and efficiently and explained why I didn't receive a confirmation email. Well done girls. | 5 |
Ryanair | You have to book the bagage first time you do the booking to get a fair price on bagage. After the booking they will rob you. Child bagage fee for a return flight to Mallorca 180 EUR. They must like bagage in their cabin. This bagage fee must be higher than it IATA rate and I doubt it's legal. My last flight with this "family airline"! | 1 |
Ryanair | You have to pay 55€ if you don't check in online. 55€ for just a paper is ridiculous. | 1 |
Ryanair | You have to pay extra for a cabin bag, a bag that's made to go on the cabin?! Come on now, sort yourselves out. Awful airline, no time management. Get through the gate and waiting at the plane door for half an hour. Not the way you want to start a holiday. | 1 |
Pegasus Airlines | You have to pay for bottle of water and a meal on flight. They do not tell you this when you booking your flight.so if you were flying without a card or any money. You are going to be thirsty and hungry. | 1 |
Ryanair | You have to pay for checkin 10€ even if their app doesnt work. Totally joke | 1 |
Ryanair | You hear all the bad reviews, well experience them first and you will see so many people don't lie. I have low expectations from a low cost airline but does it really cost so much in effort to smile? Perhaps the company should invest more in their staff and this could be avoid. Cheap, but not cheerful. | 1 |
Ryanair | You just can not contact Ryanair . After few hours of waiting on the live chat queue I got disconnected . Tried to call them - all agents busy - again disconnected . How can I get in touch with them??? I have just a simple enquiry . And stop excusing with Covid | 1 |
Jet2.com | You just have the best airline around. How you manage to find such happy helpfull staff they are all brilliant.Thank you | 5 |
Jet2.com | You keep asking me to review a flight that I couldn't take due to illness | 1 |
EasyJet | You keep me waiting for half an hour and then just sign out. Not acceptable. Just give the answer. | 1 |
Ryanair | You keep surprising…and not in a good way. Buy ticket = how can Ryanair force more "services" down your throat. Check-in is only possible if you pay extra for getting a specific seat (W.T.F. m******) OR wait until 24 hours to your flight departs. Ryanair..You make it difficult for no other reason than you want to make additional money for checking customers in at the airport for an additional fee… and you also made your allowed carry-on siges smaller than industri standards - AGAIN to make more money at the airport for the "large" bag.Terrible airline - when will I f***** learn to not use you, and instead pay the additional money, for getting a proper service - one that you should expect when flying… | 1 |
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