Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | You know a big company is toilet when they don't have Google reviews, I would like to ask easyJet if they ever look at what people say about them or they just don't give a s##t, I run a airport transfers company and would like to ask them if they are ever going to get there s##t together this year so far nearly every single flight I have picked up is late and no you can't blame the French air traffic control for all of your absolutely appalling service it's about time people started jumping up and down and start making a big class action lawsuit against this company I for one will never fly with them as I would like to get home at some point or even get to my holiday destination. | 1 |
EasyJet | You know an airline doesn't care when it wants to charge you to change your seat from an aisle to a window seat and when it takes longer for your baggage to come through than the actual flight!!44 minutes Jersey - Gatwick90 minutes wait for baggage | 1 |
Ryanair | You know its a mistake right? .. but you got seduced by the cheep price.You get what you pay for.Rude staffPoor serviceComplex baggage rulesJet2 and easyJet are so much better. | 1 |
Ryanair | You know upfront the exact costs, extra baggage was easy to book one way,legroom is better than all other holiday flights will definatly use often | 5 |
Jet2.com | You know what you are getting. Flight a reasonable price, good times, flights roughly on time. Good service on board and very happy staff! | 5 |
EasyJet | You know what, easy have improved SO MUCH that's why I'm leaving this review, the staff is friendly (sometimes a bit less than wanted but I'd rather other things be good) I've been on about 7 flights with easy last year and every flight was smooth easy, extremely informative and that's what I need and love, im a nervous flyer so the scale of informativness (if that's even a word lol) is insane, as soon as we take off and the first beep beeps the crew informs us that's for the cabin crew to start getting the food ready etc, that makes me feel like everything is okay, I absolutely HATE take off so this is so freaking amazing for me, thank you easy jet you truly make me feel so comfortable in your flights and I LOVE flying with you ! to add they always announce stuff throughout the flight like giving updates to where we are and what the weather is etc just stuff that'll put you at ease, I never have trouble booking with them and I never have trouble with their prices idk how people are getting 'ripped off' and saying this air line is 'fraud' I actually don't get it I fly with these everytime I go away as I fly around Europe atm, absolutely love it easy, I wish more people would realise how much you've changed and stop by to actually leave you good reviews ! | 5 |
Ryanair | You know when you book with Ryan air the conditions of the flight will be poor. They're a budget airline. What you don't expect from a paid service is the abysmal customer service or lack thereof. Four months after having my flight home cancelled for 'commercial reasons' and no rescheduled flight for 3.5 days, leaving myself and 3 children abroad and incurring hotel, food, travel, parking, work and pet care costs...STILL no response to my claims. The terms of a delayed flight under EU261 ARE SO SIMPLE, yet everytime I call I'm told there is no one in claims that I can speak to or email. I've been lied to repeatedly to say my claim has been 'escalated', the next time I call I'm told it hasn't been, but that caller will do so...And that my claim is in progress. FOUR MONTHS!! YOU COST US £1000s by leaving us abroad with a days notice. It's quite shocking you're still in business to be honest. I used to believe the low cost was worth putting up with the filthy planes, poor flight conditions, lack of space etc for the low fare. But you really aren't worth it. No customer service at all. And you seem quite proud of it. Shameful. | 1 |
Ryanair | You know when you travel with RyanAir that the service is non-existing, hence the price level. But experiencing that they don't provide customer service when they have broken your luggage is to me an all time low!!! When you make mistakes and is liable, don't put up a wall of bad excuses and swing door mails to avoid handling your problems.It almost feels like RyanAir on purpose holds back, because they have a risk assessment saying that the price of paying up on a law suit on lack paying out insurance is lower than paying all the times where people eventuelt give up! | 1 |
EasyJet | You leave people on hold for hours then if they don't respond instantaneously, you disconnect :( | 1 |
EasyJet | You left me less than a minute to reply after waiting 20min | 1 |
Ryanair | You left my daughters suitcase in stansted along with several other families as forgot to load .She was stood in the clothes she had , you ruined a city break I Did everything was asked receipts, registered the delayed bag,but you take 34 days to offer me€150 back for €380 expenses incurred as she had nothing . No compensation or refund on the extra baggage fee we paid extra for Absolutely disgusting customer service phone put down on meSomebody needs to sort this company out | 1 |
Turkish Airlines | You lost my baggage 5 months ago, and all I keep hearing is, "Please be patient; we're still looking for it." Enough with the excuses, if you can't find it, refund me. How much longer do you expect me to wait? A year? | 1 |
Grupo AirFrance-KLM | You lost my luggage and don't even answer my emails. Next time I rather walk and swim!!!! | 1 |
EasyJet | You made a terrifying job ( for me ) into and easy experience and I love that thank you | 5 |
EasyJet | You made me wait for nearly and hour and closed the chat with out waiting 1 minute your CS is a disgrace | 1 |
Jet2.com | You make everything so easy especially at the airport. Always visible and helpful at both journeys.You make me feel safe and looked after. | 5 |
Iberia Express | You may find a lot of people that had no problems with them. But I will give you my deepest, sincere and honest opinion: IT'S NOT WORTH IT. In case of a minimal problem you will suffer, you will cry, you will lose money, you will need medical attention, you will spend hours trying to reach them, you'll get error after error on their website. Don't ever ever trust them. It's the best advise I could ever offer. I'm so desperate and crying right now that I really just want to be at home now. | 1 |
Grupo IAG | You may never see your refund. I cancelled my return flight and they sent my refund to Pakistan and told me I must have a Pakistani credit card i forgot i used to purchase my flight. Took 3+ calls for them to admit this Pakistan card wasnt mine and they sent someone else my money. After calling about 12 total times over 3 months they finally sent me half my refund and told me they don't owe me anything. You told me what you owed me (132$ on a 700$ ticket), sent it to Pakistan, and now you only owe me half that (75$)? | 1 |
Ryanair | You may pay £10 for tickets but the taxes and fuel charges get you. Repetitive classical music playing when you get on the plane and no legroom at all! Having to pay for food and drink is out of order as well. Wishing I'd never flew with Ryanair to be honest. NEVER AGAIN. | 1 |
EasyJet | You may think that booking the cheapest option and flying with Easyjet is a good idea. You would be wrong. Flight due to fly from Gatwick at 13.20. Delayed until 16.42. Then back to 15.30. Then 16.40. I always get to the airport 2 hours in advance for good measure so this has not gone down well. Fly with any other provider, for all the bad reviews of BA I've not had a delay with them since 2019. Time is money folks. | 1 |
Ryanair | You must be, and at my expense. Never again will I fly Ryanair, I'd rather wait for evolution to make its play and sprout my own wings.Utterly disgraceful operation with a man so foul at its head that it makes me believe in religion with him as the foulest of devils.DO NOT FLY WITH THIS AIRLINE, even Aeroflot would get you there with a happier experience. | 1 |
EasyJet | You need more customer service agents during peak hours. | 3 |
Ryanair | You need to check in online 2 days before the flight or they charge you 55 euro. Noncens. If they send you email about this text is black on bright yellow background. So it is practically invisible. It's like they do all they can to make you select other company to fly. Do you really hate your clients so much? | 1 |
Pegasus Airlines | You need to know that if you use Pegasus, that there is no entertainment, no charging station for your devices and no free food. But- I flew from Munich via Istanbul to Muscat. I missed my connecting flight in Istanbul and, as busy and crowded the airport was, when I found the Pegasus counter, they were wonderfully helpful. I was put in a really nice hotel, the staff there was outstandingly nice and caring. They gave me a super room, 2 meals and the shuttle service back to the airport was on time. It was obviously not great loosing a day, but I can not fault them for how they treated me and how they looked after me. I had the same happening with Air Canada and boy, that was a different experience. Most surprisingly my suitcase even arrived with me!!! | 4 |
Ryanair | You need to pay for the check in at the desk! 55€ to check in for a 25€-flight! During the whole flight the crew did't let me sleep much by their constant announcements about food, drinks, cosmetics, etc. offered to passenders.The flight back was delayed by proximately 3 hours! And Ryanair announced the delay not earlier, than at the time of the supposed boarding (although they knew about that much earlier) | 1 |
Ryanair | You need to sort out your staff . Have a look at the discussing behaviour from your staff on the below link .A YouTube channel walk with mr Tim travel day nightmare! Lapland with Ryanair look at 11:49 seconds | 1 |
Jet2.com | You never disappoint . Great brand, carry on the good work. | 5 |
Jet2.com | You new French handlers also sat on the plane for 2 hours.you have lost you service. I was charged 2 tickets one suit case I hade to pay 45 Europe's .not really good. Vahik Nersessian | 1 |
EasyJet | You only fly easyJet because there's no alternative.Shocking service from start to finish. Delays, excuses, more delays… have to put a bus on here, not enough staff there, you're 0.5 kg over please remove a pair of socks…If in doubt…use someone else. If I can help it I'll go with anyone else than EasyJet | 1 |
EasyJet | You only get a flavour of what easyJet is about when it goes wrong, and then you realise their contempt for you. We had our flights cancelled two days in a row, and were stuck in Gatwick for 48hours. The shock came when we realised there was no service desk at Gatwick at all- they have removed customer service desks altogether (that's a disgusting move for starters). There is no customer service number on their website- you fill out an online form and wait for up to 7 days for a response. The staff in the terminal have no idea how their own app works, so were promising easy solutions, hotel options and flights with other airlines through the app, which just isn't true. When we put in claims for compensation the offer was tiny, and as was the norm, came from a no reply email so you can't find out how they have arrived at such a low number. At every turn the contempt for customer service was huge, they just abandon you away from home and expect you to sort yourself out, but give no guidelines on what you can spend/claim back. EasyJet were always the fun and genuinely cheerful alternative to Ryanair. Now they are a mean, soulless corporation that just takes your money but hides behind their website forms instead of looking after you when they fail. | 1 |
Ryanair | You paid a tenner for a ride on a £100,000,000 aircraft. Get over it. | 5 |
EasyJet | You pay for a 23kg bag. I didn't check 1 because I have only a small luggage, they charge you 48 euro because it is 1 cm to big. Next to that the flight was hours too late. You have to embark and disembark and then it gets cancelled. Last time booking with this criminal organisation. | 1 |
EasyJet | You pay for a large cabin bag and then they charge you again I will never fly with them again | 1 |
Grupo IAG | You pay for an extra carry on bag and last minute they make a certain group of people put their carry ons checked in under thePlane. with no choice at all or you don't fly. Mind you the carry ons have valuableThings which need to be with me. On top of that the suitcase is expensive. So annoying and then were to go missing they obviously never do anything or cover anything!!!!! And thePlane literally had so much extra cabin space. | 1 |
Vueling | You pay for what you get for. Cheap ticket means problems. I've got quite a lot of Avios points I'd like to redeem well Vueling doesn't let me to do so. Every time I make a booking I get a message asking me whether I'd like to use my points and get €4 discount. I compete the payment etc just to find out soon afterwards the booking is not confirmed as they want me to pay extra 4 euros. Their Avios interface is not well linked and not working at all. I cancelled the booking once and asked for a refund so I could book again and avoid this issue but again it happened to me. Horrible. | 1 |
Ryanair | You pay for what you get. Yes, even the CEO said the days of cheap flying are coming to an end. So this is what we are left with: bad service, cramped seating, extortionate fees, etc.The only positive is that they fly to many locations, and it is still relatively cheap compared to major airlines. | 2 |
EasyJet | You pleasant agent was helpless in solving the problems created by your system not working.Yet again I have been unable to check in online. Your agent could not do this for me either.Whilst I have used Easyjet for years I must now consider making an official complaint and changing airlines for my trips | 1 |
EasyJet | You pretend not to understand to avoid taking on what you owe | 1 |
Grupo IAG | You put the cherry on the top of an already messed up Canada trip as JLo cancelled her tour we could not cancel the trip as the BA flight was non refundable as it was restricted tickets so we planned to go ahead. Got all excited planning a day at Niagara Falls and seeing the carnival but instead I was in tears on your plane sat on the runways 3 hrs to be told gone over flight hrs for crew understand there was thunder and lighting but there was many flight taking off before you cancelled. I would like a very good explanation of how a BA Vancouver flight took off that had an original flight time after ours and they flew from T5 but we did not! Joke the alternative was 3 stops instead of direct not an option when we were a day behind now and only out there for 5 days! We have been a loyal customer booked many long hauls spent lots with you and very disappointed in you blaming the weather when other planes took off seems you pick and choose what flights you fancy to cancel as it should be prioritising original flights times in order of delayed. | 1 |
Ryanair | You re looking at a flight it s 30 pounds after 5 min 90 pounds !!! You re a joke, and i hope you ll go down with all your stupid services ! _!_ | 1 |
EasyJet | You read that title correctly.For the amount that I pay with easyJet - there is less drama; less delay and less of a dent to my pocket.I pay more to BA for a hell of a lot worse a service... no ta.Comparing an economy flight with BA vs a flight with easyJet is a no brainer for me - I get roughly similar seat pitch and leg room. I still have to pay for food on board (although I wouldn't with either!)Boarding can be a bit hectic depending on which airport you depart from.Service on board is incredibly friendly, no hard upsell like you get on other low cost airlines.Delays - I've only experienced twice. The situation is generally well communicated to us by staff as well as in the app. The flight tracker within the app is quite cool and runs off FlightRadar 24.Hand luggage - exercise caution and be sensible. Sometimes they do like to check. There was one unwelcoming jobsworth at Luton who made EVERYONE shove their bags into the gauge.I would fly easyJet again, and continue to do so.At this point, I may consider an easyJet Plus card. It is worth it. | 3 |
Air Europa | You really do get what you pay for. They are cheap and that's what you should expect on board. Their boarding desk in JFK is in the back of the airport with no signs to help you locate it. The line is absurdly long and you get the impression when you give them your luggage that you may never see it again. The security check also left a little something to be desired in terms of safety. On board my TV did not work and my chair did not recline. It was a great flight from NY to Madrid! If I was not so cheap I would go elsewhere and will in the future. | 4 |
EasyJet | You really know how to put your customers through absolute tortureManchester - utter chaosGran Canaria lets have two check in desks for three flights and not open them until two hours before the flight!! Disgusting | 1 |
EasyJet | You recognise great companies by how they deal with you, when they have let you down.Easyjet made me miss a connecting flight through a delay from London Gatwick. They claim the delay wasn't long enough for me to claim compensation. Even though the delay was long enough to miss my connecting flight and forced to by a new ticket. for a new flight.Equally annoying is the absolute lack of ability to get to talk to someone | 2 |
EasyJet | You sad sad sad sad, cheap cheap gits. You actually now charge £1 to swap a seat position in standard class???!!!Do your mindless cheapo marketing bods not actually think there would be more benefit to the company in terms of it's brand of just not charging that quid, in favour of people possibly thinking positively of you? I wish you well in winning your airline race to the bottom. What else you going to charge people for? taking a slash on the airline? bet you've thought of introducing a coin slot on the toilet door? Actually chances are you have thought of that!!! | 1 |
Jet2.com | You seat r why to small | 3 |
EasyJet | You sent the wrong flight time I contacted you immediately but you did not connect.me! | 1 |
Vueling | You service is a bag of nonsense. Will not use you again not will I recommend your services. When boarding the boarding attendants many many stupid mistakes. For one he ticket my sons hand language after being told three times it was his hand laugage. He also only have one ticket to the last my son was travelling with, when she needed the other ticket to get from Barcelona to Gambia. As a result of this man's mistake my son has been in Gambia now for a full week and has still not got his hand luggage with his snacjs, Malawi medications, books and a camcorder that he was bought for Christmas. Due to the boarding attendants lack of understanding, competent and qualities of service he did not listen to us and !y soon hand luggage had to be out in hold due to the boarding attendants mistake. I spend over 30 on snacks for him, 11 on his malaria medications, copies of his passport, travel insurance are in there along with a 10 book that I bought for him and a camcorder bought for him to record memories of his holiday. Her was told to come back on Tuesday after landing in Gambia on Saturday 28/12/19 you still had not sent his luggage out to him. Now he has been requested to go there again tomorrow all of this a undue stress, worry and can feed that he has to pay due to your airlines inconpetences. I would not recommend you to a fly let alone a human being. Your colleagues make to push unnecessary mistakes. My son better be reunited with his hand luggage tomorrow or all help is going to break loose. You do not even deserve a flipping rating, your a shame of an airline. You have caused my child undue stress and he is having to use his spending money I go to and from the airport and still you have not rectified your same mistake. You run a big shame and a sham of a service. | 1 |
Wizz Air | You should avoid this airline at all costs. They will be late 100% of the time, and they will rob you 50% of the times. I paid for a 1st row seat and they changed me to the row 36. No “sorryâ€, no money back. Just taking my money. Fly with them at your own peril | 1 |
Jet2.com | You should be accepting cash for any purchases on board, as not everyone has or can use cards. | 2 |
Ryanair | You should fly ryanair if you have no other option.The worst service EVER.Car rental on their page is double what i can find on economycarrentals.com even though they state they would give you a free car if you find the same for less. Well, i Did !I have a coupon for my bday, i canno t buy a flight for my wife with it. It has my name only on it. How stupid. It is about to expire and i cannot transfer it to anyone.STAY AWAY ! | 1 |
Ryanair | You should introduce a 0 star rating only for Ryanair. Consistently late, consistently unpleasant consistently one of the worst airlines to fly with. | 1 |
Turkish Airlines | You should never use Turkish Airlines! When I tried to change a ticket name they said it's impossible with the current ticket, and suggested me to get a new ticket, citing that by doing so I get a full refund. So, out of stupidity I bought another 1200$ ticket (same flight, with the correct name). Now I'm stuck with a ticket with a faulty name and a new ticket, and Turkish Airlines is reluctant to make any refund. Also, they said a flexible ticket but read the small letters - you need to pay a fee, equals to the same fee you get if you didn't pay those extra bucks. If you ever think about choosing Turkish - Beware! Better paying a few extra bucks then ever receiving such a humiliating customer service! | 1 |
Ryanair | You should not have allowed that racist man to fly your airline. How he was not demanded off the plane is a disgrace! I bet the cabin crew did not want to waste their time and it seemed to inconvenient for them to bother taking action. | 1 |
Ryanair | You shouldn't be made to feel this anxious about boarding a flight! The absolute obsession that Ryanair have about their baggage rules cause totally unnecessary stress to what is already a stressful enough situation.I've flown Ryanair on a number of occasions and all being told I have always accepted that although they have rules and lots of extra charges overall they work out cheaper and usually fly on time. On my last flight I changed my mind and swore never to fly Ryanair again unless I really need to (or for same day return flights when I fly with nothing other than my handbag maybe!).Passengers are herded like cattle, the staff are clearly unhappy in their jobs, probably brought on by the expectation that they're bound to get a barrage of grief throughout the day as a result of the company's petty rules. As if people aren't anxious enough (as they try to elbow their way onto the plane to get seats with their friends/family) the boarding staff parole the queue with a case measuring cage. Then, after showing passport and boarding card and you're about to head onto the tarmac you get randomly stopped to weigh your case and charged if it's over!! Oh, and God forbid you should be so stupid as to print your boarding pass double sided.....a hefty charge for that too!!The next nightmare is that the strict baggage allowance has forced most passengers to take larger and heavier cabin luggage on board - so yes, you've guessed it no room for it all!!By the time you've manoeuvred through this minefield and made it to your seat you need a stiff drink! Simply not worth the £50 saved up front....Just booked our flights for next year and after reading their reviews have booked with Jet2......... | 1 |
Vueling | You shouldn't have any stars at all!We ordered flights from Denmark to Paris in January 2022 with departure in July 2022, you canceled our flight in April 2022 and we had to buy new tickets (from another travel agency) for double the price. And here, 13 months later, we have still not received a refund for our canceled flight. It is above all criticism! | 1 |
Grupo IAG | You spend years earning points, spend real cash topping up your balance, only to find that it's almost impossible to redeem your points on anything worthwhile. Bunch of con artists | 1 |
Jet2.com | You take bookings for a return flight at which for us was at a prime time, and then later when you have sold lots of tickets, the flight times move to almost 2 hours later.This practice will not encourage customers to book with you again. The seats were uncomfortably hard and lacked space. | 3 |
EasyJet | You take over an hour to answer, then there's no audio 'bing' to say you're there ready to answer and then you cut me off after 5 minutes??? So I'm supposed to wait an hour for you and you can't let me know you're there?? | 1 |
Grupo IAG | You think it can't get any worse than Ryanair? BA says hold my beer. | 1 |
Ryanair | You think it cost less to travel with them, but they have all sorts of hidden fees that will surface. Just had a horrible incident flying from Berlin to Barcelona where they charged my friend and I, 45 euros each because we did not check in online. There was nothing on our ticket which indicated that. Not only the hidden fees, but also the rude attitude of their employees made this the first and the last time I'd ever consider traveling with them. | 1 |
Ryanair | You think its cheap but always its more expensive then you think. We were at the gate and ready to board, but since we were the last in the line, they said we were too late. And so had to book another ticket. Never happens on other airlines. I will never book with them again, prefer to pay more and have no more surprises | 1 |
Ryanair | You think you're getting a cheap flight at a great price but you're not-they start adding on hidden extras as you progress through your booking.They purposefully sit you apart, to get you to pay for seats together.I travelled to The Canary Islands with hand luggage without any problems but on the way back, they refused to let us on board with the same luggage until we paid £100.It's a scam-don't bother. | 1 |
EasyJet | You took an hour to respond by which time I had given up | 1 |
Ryanair | You travel somewhere with other companies all goes smooth but when you are going home with this useless company they want to charge you what ever they can.Last time I buy flights or anything else with this company. | 1 |
Jet2.com | You treat people like people rather than like cattle. It's nice! | 5 |
Ryanair | You treat us like animals - letting us wait for 30 minutes in 35 degrees because you were late!Couldn't make a second complain until 24 hours after, so have to update this:And here we go again - guess what our next flight was also delayed for about 1 hour..If you care about costumers you give me an explanation and compensation.But i guess it's like talking to a ghost.As long as you get your money | 1 |
Ryanair | You try reserving your seats to be able to stay next to your kids, of course this costs you something in the first place. Webpage confirms all three seats but only two get reserved. You wait for Live Chat, eventually you get in, they fix your seats -- for extra £££ on top of what you were supposed to pay. Ok, you write to their email, they direct you back to Live Chat, you wait again just for the person on their end to close the chat window on you while you type to describe your problem. This is plain rubbish. I'd easily pay £5 more to have a proper webpage and at least minimally educated customer service. | 1 |
Norwegian | You unilaterally changed the time for all flights from Tallinn to Oslo, making impossible for my mother in law to use booking SXJU8M. You cannot ask a person who is no longer young to redo all her plans and wait for 6 hours without help. I had to book elsewhere for her, it costed double. I await the full refund and to be given compensation, alternatively I will charge back.Your behaviour is unprofessional, rude, unhelpful and uncaring. | 1 |
EasyJet | You ve been very helpfull and very fast with my question. You gave me a solution very fast. You answer all my questions | 5 |
Lufthansa | You want to address as a five star airline and you not only have delays most of the time, but you are no be able to serve a coffee or a refreshment with Money in a European flight because the catering is finished and didn't had time to replace it from the onward flight?! This airline it's all about business and first class passengers, everyone else is nothing to them. | 2 |
EasyJet | You want to copyright a word? That's fine. I'll copyright the whole English dictionary; reserve everyone else the rights but you. Anytime you decide to speak MY language I will sue you. How does that sound? | 1 |
EasyJet | You were absolutely useless .No help, no customer service | 1 |
Jet2.com | You were friendly and visable and made me feel confident on flying with you. | 4 |
EasyJet | You were unable to answer a simple question. It appears that the person with whom I was "chatting" had no more information than what is available on the Easy Jet website. If the answer (which was about winter v summer schedules) was available on the website, I would have been able to find that myself. Instead, I wasted 30 minutes on a slow online chat with the agent (Asahar) which although perfectly polite, got me nowhere. Surely the point about having online agents avail l to help is so that they can assist with queries which cannot be answered from the publicly available website? | 1 |
Ryanair | You will have got the theme. £55 to book in at the airport when you are ahead of time. The staff are so hard faced and impolite they should have to work for this outfit for the rest of their lives. What ignorant people!!! | 1 |
Air Europa | You will never be able to talk to a representative on the phone. We had to buy the ticket twice because they made a mistake and they will not reimburse one of them. The customer service person in the Porto airport was not only useless but rude. Avoid if possible. | 1 |
Ryanair | You will never here from them after you file a complaint using there webform. It's been over 5 month since I filed a complaint and I haven't heard from them and their chats service is no help.Will never fly with this airline again. | 1 |
EasyJet | You will not get ANY assistance if your flight gets cancelled. You need to rebook everything, book hotels, book taxis, pay for meals. And then pray they will refund you via expenses claims.There is NO PHONE CUSTOMER SUPPORT. There is a reason why this is a low-cost airline. | 1 |
Wizz Air | You will pay for a cheap price upon booking the ticket in their website. However, upon checking in at the airport, they will charge you a lot of fees! Also, they will let you check in online and they will not even assign seats next to each other. So me and my husband had NO CHOICE but to sit far from each other which is very inconvenient! Not in my life I flew with an airline that lets you seat apart from the same person who you booked the ticket with and same PNR. Not flying with this airline again. | 1 |
Grupo AirFrance-KLM | You won't believe this:On Sept 1 I flew Paris to Copenhagen on an AIRBUS A220-300 - a very nice aircraft,I sat on 2A, nice seat, and found my pc cause I had some Internet work to do. The battery was almost flat so I asked the very friendly attendant where the output was.There was only USB plugs, she answered!!!!!!!!!!I couldn't believe my own ears!!!!!Next day I called my PC dealer who of cause said that it is not possible to get a USB converter to a MSI laptop - or to other marks for that sake.I have flown one time too much with Air France! | 1 |
Ryanair | You would 100% expect more honesty and reason when dealing with sea pirates. Absolutely everything around their business model and terms and conditions are built around screwing the customer. From ridiculous flight change fees to so many other things. How this kind of business is allowed to operate shows that pretty much the entire regulation field is a complete and utter failure. | 1 |
Jet2.com | You would have got 5* but the last 2 flights have both been late taking off. | 4 |
Ryanair | You would have thought that with the pandemic they would encourage the same household to sit together but no they are still charging to select a seat that clearly shows that they do not care about safety it is shame I can not cancel | 2 |
Ryanair | You would think it's cheap but they will find ways to make you pay more time and again and provide lousy service on plain, app, desk office, web site. | 1 |
Jet2.com | You wouldn't tell me why my partner was stopped @ The gate after she checked her bag in | 1 |
Vueling | You'll Lose Money flying Vueling....We flew on Jan 1st from Lisbon to Paris. The flight was delayed from more than an hour. The company has a policy to make you pay a fee of 40 Euros just before boarding for a cabin bag (surprise surprise!)Never in the reservation process this information is stated clearly, it's only after checking in that we discovered a "underseat bag" tag. Vueling is not making a good use of our data as no email with this information was shared after the booking either.This created, frustration, confusion and of course, even more of a delay considering more than 50 people were queuing to have their money taken by Vueling employees to be able to proceed to the plane. Most of them, as us, flew with the same luggages on the inbound flight, and were charged only on the outbound fight, proving their charge is not systemic, done without any coherence.Clearly flying Vueling is to save costs only, when you get charged 80 Euros extra you should rather fly with a more decent / Transparent company instead. There are a lot of better and cheaper options in the air industry.Will never fly with this low cost, low service, low transparency company. | 1 |
Wizz Air | You'll be left in the airplane for two hours without AC in a very hot country and forced to pay for water to survive and never receive any compensation or even apology | 1 |
EasyJet | You'll love this.Original flight back to Dalaman March 16.Various cancellations since then always offering;1. Change.2. Voucher3. RefundGuess what? The little sods have removed 'refund' from the options with the helpful advice buried in the small print 'FOR REFUNDS PLEASE CONTACT CUSTOMER SERVICES' with the caveat 'WE ARE EXTREMELY BUSY ETC' in other words don't bother you've got diddlysquat chance of being answered.Interestingly alternative flights with KLM and Turkish Airlines both answer their phones within minutes. TAKE NOTE EASYJET.Update:I did find a link buried in the small print for a refund. I think in the links it asked me another 2 times if I would prefer a voucher before finally offering a form.The comforting response this time is we hope to 'get back to you within 28 days (note nothing about actually parting with the dosh). Oh and don't bother to contact us unless its been 90 days(!!) since you applied. | 1 |
Lufthansa | You'll never see your refund.Like ever. So really don't hold your breath. Save yourself time and money and go for a better airline. | 1 |
EasyJet | You're an absolute disgrace of an airline. We had our outbound flight to Paris cancelled 4 hours before we were due to fly from Bristol on Thursday, with no offer of another flight within 24hours.. we had to pay over £1000 to get last minute flights from Heathrow & a hire car to get us there.. not to mention we lost a whole day of our long weekend and had paid for a hotel the night before due to what was meant to be an early flight.You have now had us waiting for 4 hours in Paris for our flight home.. where you BOARDED us all on to the plane.. made us wait for another hour to then be told 'there was a technical issue and our flight is cancelled'.. funny that the plane had just disembarked other passengers from a previous flight and it wasn't even an easy jet plane/staff.. we all then had to disembark and had no help at all at the airport, we were told to go online and use the app, your app isnt working at all and your phones just hang up.You have no other flights until Wednesday and have left us stranded with other passengers in Paris, where we have had to pay another £1000 just to get a flight home tomorrow instead with an alternative airline, and now have to get a taxi from Heathrow airport to Bristol to get our car home, all whilst missing a days work, which is great when you're self employed.Oh, and to top it off you didn't even cancel the flight properly so no one could do anything as it still said it was 'on time.'I genuinely hope you go bust because of this and your poor staff find alternative jobs elsewhere with decent airlines. | 1 |
Ryanair | You're an inconvenience not a customer. 2 stars for the cheap tickets but it's only cheap if you follow the ever changing rules on baggage and check-in. Can't blame the staff for being miserable because they can't be happy having to impose these horrible rules. | 2 |
Vueling | You're better off setting your money on fire - at least you will avoid disappointment and dealing with apathetic people who shouldn't be in business. We had flight boarding denied on departure on a weekend flight. As a result, we were unable to leave the country. Returned home to try and reschedule the return leg of the journey. Vueling's website just wouldn't work. Called, no answer. Emailed, no answer. Finally spoke to someone and managed to raise a claim. Vueling responds saying it was too late! Despite their website being the cause of the inability to cancel the flight! I won't be shedding a tear when they go out of business. | 1 |
Ryanair | You're charged for even the most basic stuff and the carry on policy is an absolute rip-off. Booked seats were (intentionally?) not next to each other unless an additional fee was paid on a half empty plane. | 1 |
Grupo AirFrance-KLM | You're left to solve it on your own when your KLM is cancelled; at the airport, they direct you to a KLM telephone number, and the people at the phoneguide you to the service desk. It's madness. That being said, phone support is better than assistance during flight cancellations. At the airport, they cease helping, overwhelmed by the number of angry people. However, for non-angry individuals, there is nothing, only a telephone line. From what I observe and witnessed today, it all revolves around the attitude and arrogance of KLM staff—both at Schiphol and in their management crafting the rules. They lack an understanding of true service; it's merely management by process/ Excel. There's a significant opportunity for KLM to excel in friendliness and service. | 1 |
EasyJet | You're now in the queue. Please keep this conversation and webpage open while we connect you to one of our Customer Service advisors. Thank you for your patience.03:35 pmWhilst you are waiting, please have your booking reference number and passenger information ready, as these may be required if you are looking to make changes to your booking.03:35 pmFor your security, DO NOT attach your payment card information into this chat.03:35 pmwhere am i in the queue?03:36 pmthis is rediculous03:41 pmyou need at least to let people know where they are in the queue so they know if there's any point waiting03:41 pmhow do I even know when you come on?03:48 pmOK, since I have no idea when or even if anyone is going to bother to materialise I have no option but to just type my questions here because it's totally unreasonable to expect a customer to wait indefinitely with zero information about how long that wait will be, and no confirmation that this screen will give an audio indication that anyone has come on the call.03:50 pmVERY POOR CUSTOMER EXPERIENCE03:50 pmQ1: I booked your ConnectSure self-transfer protection Ref: XXXX for flights XXXX connecting to XXXX. When I OK'd that it said the cost was £18.99 but it has now charged me €37.47, approximately £31.37. Please refund the difference.03:52 pmQ2: I cannot see my booking in the usual MyBookings area. I had to use your WorldWise service but have you not designed this to join up with my normal account? If not why not? How am I supposed to track boarding passess etc.?03:53 pmQ3: Why have you removed all midweek flights (Tues/Wed) to Berlin from Bristol? Will these reinstate at any point?03:53 pm20 minute wait and counting, with ZERO information03:57 pmdisgraceful03:58 pmI am formally requesting this be sent to customer support as a complaint03:58 pmI expect to hear back by email03:58 pmHi, I'm Halima from easyJet Customer Service and I'm happy to help you!04:11 pmThank you for contacting easyJet, your conversation has now ended. If you'd like to keep a copy of our conversation, please click on the 'Download transcript' button below. To start a new chat, type your question in the box below.04:16 pmCHECKED AT 04:18 | 1 |
EasyJet | You're telling me I have to give them a whole *? They don't deserve it! My Mum booked a flight over 2 years ago to visit family she hadn't seen during lockdown, but passed away before the day of her trip arrived. Me, my Dad, and others, have been trying since before the flight to claim a refund through their online form - which never seems to send! Have tried emailing, which only just arrived now, or was acknowledged now, after countless attempts, tried calling, they said use form or email, response from email just now said 'use online form'! Complete fraud, shoddy, terrible customer services, who just keep fobbing us off. They hadn't even read my email properly, as they responded to me as being the person booking the flight - generic response, obviously must be told not to respond directly to refund requests.. They're not getting off the hook until my Dad has the money refunded! | 1 |
Norwegian | You've changed man....I used to be a fan, but since they've started having financial difficulty, their service and reliability have gone down the tubes. They are actually leaning towards the shady side of things. They will find a way to get more money out of you. There were upgrades that'd I'd earned with my Norwegian Air credit card that were canceled and upgrades I didn't request added to my reservation. They won't refund even thought I sent proof. They were horrible to me in person. They are still being horrible now. They do not care about your safety, your trip, or your patronage after they run that credit card--they have you. | 1 |
EasyJet | You've changed our flights i want to get a refund and can't get anyone to communicate with me either online or on the phone! | 1 |
Jet2.com | Young children should all be on the same area of the plane instead of fitted around so no one can relax or sleep | 3 |
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