Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | Your "Chat" is unhelpful, and does not do as it is asked. I asked it to connect me with a human being and it just froze up | 1 |
Ryanair | Your 0,35 € GetID KYC system took 45 minutes of my time for nothing. Seriously, what a waste of time.The moment you select the rear camera (instead of selfie), you're kicked out from the verification process. Tried three times.Finally, I managed to complete all steps from my phone to then check my browser and see if the page would refresh with all my data updated. Well, that never happened.Good try, Ryanair. I still need to do my check-in at the airport. Will you refund me the equivalent money for the time wasted? I mean, you would definitely charge for that. | 1 |
EasyJet | Your Cantact was very helpful and patient. :) | 5 |
EasyJet | Your Customer Service Advisor Sourmaya was able to sort out my issue | 4 |
EasyJet | Your Customer Service Advisor just ghosted me. What is this horrendous service? I just needed help to add my Emirates Skywards account. I am thoroughly disappointed. | 1 |
EasyJet | Your Customer service advisor was great. Really helpful.Would have been helpful to know where I was in the queue. Realise you are busy, but waited nearly 90 mins | 4 |
EasyJet | Your Internet website is simply awful: since yesterday I try to connect to my account but no way !!!It happens sometimes, but your Chat bot does not include that option.So how can I get a proof of my payment with so little support ! | 1 |
EasyJet | Your KB articles suggest I should have been able to cancel the flight under "Manage Booking", whilst I can change the flight I was unable to cancel the flight.Contact agent to confirm how to cancel my booking or if they could do it for me. Top Notch service from the agent was quick, real helpful (unlike your KB article which was confusing and misleading).Also it was actually cheaper for me to cancel my existing flight and book a new flight rather than "changing flight" so you may want to review the amount being charged to cancel the flight. | 4 |
Turkish Airlines | Your Support Team is a disgrace. I selected and paid for seat 6A when I booked my flight in June and just now in October you change it to 7A without any consent or anything. I spent half an hour on the phone with one of your support agents to correct it to 6F (not my original selection but at least better than your suggestion). She also made a change on my return flight's seat and unselected it. To select it back she's now asking me to pay 81€. Either your Support team is incompetent at their jobs or have been trained to scam your customers. Either case is shameful. | 1 |
Jet2.com | Your a cracking good airline, staff that look after you well, friendly, the whole package far superior to the competition, keeping cabin Luggage as its normal size, unlike others dropping their size, then clouting you with big costs as you go to board,.you are good, others, rubbish, | 5 |
Turkish Airlines | Your advance ticket will be invalid if the price goes up!! It simply means you are in sale :(Turkish Airlines has found a new "doggy trick " to rip- off passengers, therefore you have to pay extra money in order to make your trip.The trick is that, imagine you buy the cheap ticket early; for example 3 weeks before your travel, so when the demand to get this journey ticket increase, Turkish Airlines will sell all the cheap tickets ( that have already been bought by customers) to other desperate passengers ( who paid thousands pounds to get a ticket)! So, when you arrive to the airport you will not be given boarding passes and your ticket will have "StandBy" boarding passes, it means you have to wait till Turkish Airline find an available seat in the next flight !! We faced this problem in our connection flight because Istanbul Airport was very busy that time and the price of one way from Istanbul to Manchester increased to $ 2400 !!!!!! That's why by time we arrived the airport to get our connection flight the flight was full and no seat was available ( even though our ticket included Istanbul to Manchester)!! After staying 8 hours in airport we each paid $689 for one way just to change our ticket to another flight). Eventually , we were charged double for our one way ticket!The staff of ticket service are absolutely rude, I have never seen anyone else like these kind of customer service before!I will never recommend Turkish Airlines to anyone else.Don't waste your money. Qatar Airways, Royal Jordan and Dubai flight are the best , unfortunately I was stupid that didn't go to these airlines!! | 1 |
EasyJet | Your adviser said goodbye and disconnected during our conversation. I needed help changing a seat to be near my friend who is nervous. | 2 |
EasyJet | Your advisor Lubna was polite, friendly, helpful, knowledgeable, and professional. Everything you look for in an advisor. I was very grateful for her help in what was a stressful situation. I would have given 5 stars but I found it difficult to access the help I was looking for on the Easyjet website. | 4 |
Norwegian | Your agent Faye on the ticket desk at Gatwick was amazing yesterday in helping my son. Thank you Norwegian | 5 |
EasyJet | Your agent did not wait for my typing to finish before he cut me off!!!!! | 1 |
Vueling | Your agent disconnected my call after waiting for ages to get through. | 1 |
EasyJet | Your agent is not helpful!!! initial of the conversation he asked where I booked the trip and he said it wasn't booked on the website, thus no help given! goodness!!!! | 1 |
EasyJet | Your agent terminated the chat before I had finished. And that was after waiting 30mins for some response. Terrible service! Zero stars rating. | 1 |
EasyJet | Your agent, Sarah was really kind and helpful. | 5 |
Iberia | Your app is unusable. Your website is unusable. It is slow. It takes forever to log in. I cannot check-in. What kind of system is this in 2022? And why can't I get a boarding pass through the app. Or at the machine at airport. I will stop flying with you shortly. I will travel with another airline as first choice even if it costs more. | 1 |
EasyJet | Your app your website is the hardest to use. | 1 |
EasyJet | Your assistance in my problem was sorted you my complete satisfaction | 5 |
EasyJet | Your assistant was very helpful, and patient. If I had any criticism it would only be how long it took to get through in the first place. Once there, excellent help. | 5 |
EasyJet | Your assistant was very kind most helpful went above and beyond to help and assitance me she was very pleasant I was very happy with service I was provided with thank you very kindly | 5 |
Jet2.com | Your assisted travel team are second to none. They looked after my husband and I with great intent and showed compassion and kindness throughout out journey to and from our destination.You must be proud of them and of course the rest of the team in the air and on the ground. | 5 |
Jet2.com | Your background music drives me mad.One of the flight attendants was sarcastic and extremely rude with no provocation whatsoeverWe had to stand in a corridor for a very long time at the airport because we were called to the gate much too soon | 2 |
Grupo AirFrance-KLM | Your baggage arrived the day after and we had a lot of extra costs. Now I can't write a refund because the site is constantly not working. Poor customer service!! Would not fly again with KLM. | 1 |
Ryanair | Your baggage policy is a joke. Also terrible customer service when i reached out for a resolution | 1 |
Jet2.com | Your best asset is your staff, they are so professional and friendly - and there were plenty of them to look after us. | 5 |
Jet2.com | Your brilliant staff. Always someone to talk to with a query. | 5 |
Jet2.com | Your cabin crew were very friendly and helpful and always smiling | 5 |
Jet2.com | Your cabin staff made us feel as if we were human beings.Your cabin and seating made the flight much less of an ordeal.The hot food was enjoyable but I would have preferred to have a choice of pure ground coffee, which I know is available in air packs, rather than instant.My wife required assistance due to incurring an injury whilst away and your staff, on the ground at Faro, when boarding and disembarking could not have been more helpful.The whole experience contrasts favourably with the other low fares airline operating from our local airport.This was our first time of using Jet2 but it will not be our last! | 4 |
EasyJet | Your chat feature is awful. I was hanging around waiting to chat to a person for 20 mins. I had no idea if I was in the queue of not, as there was no update. Complete waste of my time | 1 |
EasyJet | Your chat gave me the telephone number I needed and then the person I spoke to on the phone was extremely helpful and intelligent. A really good experience. | 5 |
EasyJet | Your chatbot doesn't address the issue.Your chat service drops after waiting without reconnectingIn all as an EZ + card holder the whole experience sucks from beginning to end | 1 |
EasyJet | Your check in crew were awful, you are quite happy to take my money !! And not so happy about refunding it!! You operate a scam, and now I have to write to some customer service to get a refund? Are you mad? Not to mention the 6 hour delay and to be told we're boarding in 20 mins to be then told its cancelled , starving, cold and fed up, and the best you could do is offer a warm cup of water!!!!!!! | 1 |
Jet2.com | Your check in procedures are very good. No long queues which you get with EasyJet. Stewardess service on the plane was also very good.My flight was one hour late arriving which I was told was due to air traffic problems on an earlier flight | 4 |
EasyJet | Your company Easy Jet does not seem to me to be a reliable company, and the opportunities you offer are not interesting at all.,We said this because you have cancelled our flights and any other flight was not possible. | 1 |
Turkish Airlines | Your company and its customer service are the worst that I have ever dealt with. I arrived at the airport an hour before my plane was to leave and there were no ticketing agents there to check me in. The lady that works for the airline beside Turkish - said, "I'm sorry they are gone. You cannot check in."I tried for two days to get scheduled on another flight out. I was told, on top of the tickets I had already purchased, it would cost $15,000 to reschedule me on another flight. This is beyond ridiculous, We fly alot and I guarantee we will NEVER fly Turkish airlines again. so, instead of saving your airline money (you could have just putting us on a flight that wasn't full)- you just lost so much more in future flights. And you better believe I will tell everyone I know, everyone I can, post on all the social networks about the terrible experience I had with Turkish airlines. THE WORST!! | 1 |
EasyJet | Your company policy is disgusting! | 2 |
EasyJet | Your contact centre had no knowledge of a confirmed and internationally reported strike happening at Munich airport in less than 24 hours, so couldn't give any update on impact on flights. | 1 |
Jet2.com | Your customer review form goes on forever...I am more than happy to share my experience to help companies understand areas that need work and areas that are performing well but your customer survey asks way way too many questions and takes too long... I gave up after a while... will upgrade this review to 5*s once I know someone has read it.. as the rest of our experience was excellent! | 1 |
EasyJet | Your customer service agent was PHENOMENAL.I found your website hard to navigate and it was not clear what changes I could make to my family booking. In the same vein your AI chat function was hopeless at answering my specific/ niche questions on changing flights... However....Your agent - Aseel - did a phenomenal job on the chat function of talking me through my options. They could not have done better! really excellent | 5 |
EasyJet | Your customer service agent. Jennifer was extremely helpfull and rersolved my problem instantly and you have a very satisfied customer . Great work | 5 |
EasyJet | Your customer service felt like talking to a brick wall—cold, unhelpful, and utterly dismissive. After a painfully unproductive chat, my flight was simply cancelled without any effort to offer an alternative to hotel stay or option to see another flight. Honestly, it's impressive how effortlessly you've turned frustration into an art form. | 1 |
EasyJet | Your customer service is not built around the client. It is incredibly slow in the answers, they people have very limited information available, they are forced to help multiple clients at the time. Additionally, you need to re-start the process for each request. | 1 |
EasyJet | Your customer service is terrible . The employee i talked to just hang up the phone.It's seriously not fair. I made a reservation 5 hours ago, and now you canceled it, the day before the flight! - and you are holding almost 400€ of my money, so it's not possible for me, to book with another company.First - and definitely last time I'm considering flying with your company. | 1 |
EasyJet | Your customer service person made the experience great.Trying to deal with a routine booking cancellation via the website and your chatbot was simply impossible, and extremely frustrating.When I was finally able to reach a real person, they dealt with my issue calmly, quickly and in a very kind and helpful way. | 4 |
Grupo IAG | Your customer service team is a total disaster. I've booked a flight for my mother-in-law and accidentally mistyped a letter in her name while booking the flight late at night. I called customer service during the day and couldn't get through to anyone. I called the customer in the evening and got through to someone somewhat helpful, who would dial my mother-in-law into the call to fix the problem, but the call dropped (this has happened several times with BA recently). I called the customer service team again, and they sounded like deer starting the headlights when I told them to dial my mother-in-law in again. The person told me they had no way of doing it and got annoyed when I said the previous person had a way to do it. | 1 |
Jet2.com | Your departure and arrival times were on time and your team were great. | 5 |
Jet2.com | Your doing everything right for us, by November we will have flown with you eight times this year alone and wont fly with anyone else if we can help it.Drinks are a bit pricey though. | 5 |
Jet2.com | Your doing everything well, comfortable seats which have that little bit more than the opposition. Friendlier staff both on the plain and when you get off the plane, guiding you to the correct carousel. | 5 |
Jet2.com | Your efficiency and the politeness of the crew. | 5 |
Lufthansa | Your flight LH 9515 from Milano Malpensa plan to landing at Munich at 21.20 and connecting flight LH 772 to take off at 22.20. When the first flight landing the next start boarding. In the meantime, it takes time to get off the plane, go through passport control, go through a metal detector check baggage, and reach the gate. Also consider that the gate closes 15/20 minutes before take-off. How can you think that having sold a round with this silly schedule but you are not responsible for my loss of the flight plan? You know better than me that flights cannot always be on time. And now you tell me that you don't care about the inconvenience caused, resulting in the loss of the domestic flight already booked. Seriously? | 1 |
Jet2.com | Your flight attendant Dylan couldn't have been more lovely. Chatty, attentive and friendly, he couldn't have done anymore to improve our flight. In comparison the staff on our flight out on Friday 6th couldn't have been more different, I'm not sure the whole crew between them cracked a smile. Very clinical and cold in comparison. | 5 |
Jet2.com | Your flight attendant Robbie really took care of me on flight home I was taken ill with sickness and shivering he sorted tablets drinks and loaned me his jacket honestly he was a lifesaver. The others were so kind too. | 5 |
Wizz Air | Your flight from Vienna to Malaga for the date of 10/10/2024 departure of 17:40 did a delay of more then 3h (Effective departure at 21:00). It was a terrible thing thas caused many damaged to us:- We have missed our flight to Marrakech planned at 23:50.- We had to book new flight to Morocco, Casablanca not Marrakech.- We had to stay at the airport for more then 17 hours, and spend the whole night there.- Delay of your flight would cause us serious problems in future asking for visa because our visa ended at 10/10/2024 mid night.It was a long time of delay from your company without taking in consideration what it could cause to your travelers. It's a negative behavior toward clients from your part, and we were alone facing such terrible and tragic situation 😓 | 1 |
Grupo AirFrance-KLM | Your flight is likely to be rebooked to a different time if they're able to make more money by moving you. Do not expect to actually fly at the time you booked. | 1 |
Jet2.com | Your flight out was shocking!!! And to be honest when you see silicone holding panels together on the plane does not fill you with confidence. I would then question the the pilots, my flight out (although the flight was smooth) the take of and landings are something to question. What I will say is the flight back (as well as the plane) was a far better experience… overall above average but will not be rushing back to book. | 2 |
EasyJet | Your flight tracker is showing as over 2 hours late but your customer service agent won't change us to a different flight because it's only an estimate and not confirmed. That's totally ridiculous. | 1 |
Ryanair | Your flights may not be the best but well deserved 5 star rating due to your social media person. #huntears | 5 |
EasyJet | Your ground crew pulled me up for wearing a face covering not a mask, and insisted the rules are a face mask on easy jet flights. She was rude (probably because she feels like she has a bit of power) get on the plane and the requirement is face mask or face covering - you people make the rules up as they go maybe a bit of proper training is in order, by the way one star is too many!!! | 1 |
Jet2.com | Your ground staff were so helpful with our son who has autism. We had pre-booked assistance before we arrived and everything went smoothly they were so accommodating at both airports and made travelling a lot easier and less stressful for our son and us. | 4 |
Jet2.com | Your ground staff.Easy check in.Smooth process at gate and loading.Good communication from flight crew. | 5 |
EasyJet | Your live chat was very efficient and helpful. Trying to change a name on Manage my Booking was near impossible. The navigation system on it is terrible. | 5 |
EasyJet | Your online chat service is not fit for purpose.Your customer care is absolutely garbage ! | 1 |
EasyJet | Your operator Denver was wonderful, She (He?) gets 5 stars!You chat system sucks:1- I clicked backpage and lost the chat, could not reconnect even though the chat indicated the comm was still on2- Whenever the operator sends a message, the focus it yanked out of the type box, and I have to click into it again to keep typing... like it is 1998!Your website sucks too - there is no reason to have to chat with an operator to add a bag and check in - It is absolutely counter intuitive to have to check out to manage bookings made through third parties | 3 |
EasyJet | Your operator was rude,and didn't grasp what my problem was.Hi Paul,from easyjet customer services.Unfortunately I didn't keep our chat unfortunately, but my main problem was your operator was very condescending saying something like just chill we will sort this out,when actually I was very chilled,she also couldn't explain why my original back row seats 30 a and b which I booked with soufia on 29th December had been changed,please bring up the chat cos I know you can do that and come back to me and we can discuss this further my e.mail address is on there too,I wait your response, but I am not changing my original review. | 1 |
EasyJet | Your operators are out of mind? I wrote all I need several times and noobody is capable understanding simpler request? I need my VAT invoice for my flight ticket + all the cabin baggage I had to pay for additionally due to your rules that normal cabin baggage is for you extra service! I paid 60 EUR at checkin in Prague and I have paid 43.99. EUR again via easyjet app to get my baggage home so I need for my company sumamry invoice where will be visible all together - flight ticked + all additional price for the cabin baggage... Thank you! | 1 |
EasyJet | Your person who helped was excellent but your app boarding pass is rubbish. I downloaded my boarding card for return flight & it was not there, even though was paid for & took same amount out with me. I could find no way to contact you on the app & have had to go through a search machine!I am not a regular flier & am nervous. | 4 |
Jet2.com | Your pilots are trained to land and take off in Madeira. If there is a problem, look after us. I have heard some horror stories about how other airlines deal with 'problems' at Madeira.You were also very considerate when I had to cancel flights when my wife was diagnosed with cancer.I will always use Jet2 for my annual holidays in Madeira.The twilight check in is great too! | 5 |
Jet2.com | Your practice of charging people who book together to sit together is just a con a extort more money from your customers. It annoys and irritates everyone. It must be one of the main reasons people book with other airlines. The usual reason you give about aircraft loading is a blatant lie and shows what an untrustworthy company you are.Brian Smith. | 1 |
Jet2.com | Your prices are far too expensive.My return flight Leeds Alicante was £869.On return we were held in the sweltering air bridge for 40 minutes.Not good enough Jet 2. | 3 |
Ryanair | Your pricing system doesn't function properly. It forced me to buy another ticket due to pricing misalignments across the platform. I spoke with 2 agents who didn't resolve the issue for me. No escalation path. No way to speak with a Customer Success Manager.Thank you. | 1 |
EasyJet | Your representative is a credit to Easyjet for their patience in resolving my problem. | 5 |
EasyJet | Your representative was very responsive and efficient. thank you! | 5 |
EasyJet | Your representative, Soufia, is very helpful. She responded quickly and solved directly my problem, with the best possible way. Soufia thank you very much for your precious help!With regards to Soufia. | 5 |
Turkish Airlines | Your reviewsTurkish AirlinesWorldShockingly bad airline and lost my luggage worth $2000October 2024The worst air flight experience of my life. They lost my luggage containing $2000 worth of personal, professional and medical belongings. It was never loaded at my port of departure. At destination I waited 2 hours to find my luggage to be told it was missing. Then I was lied to that I would probably get it back the same day. Since then they have continued lying to me about my extremely valuable luggage and now are hiding from my inquiries. I have called and written and filled out forms galore. No results. To add insult to injury, they are not mentioning any compensation. NO COMPENSATION. Only saying after 21 days they will take a request for 'purchasing essential items.' Consider: in a foreign country I am to be 21 days without my most essential personal belongings and they won't lift a finger to help me pretending that in 21 days my luggage will be found. I noticed on flight the crew don't care about their passengers; they just hold their noses and fling food at passengers because they must. They are irritated, put upon, if you request help. Now they have lost my luggage with $2000 of valuables in it. Would you fly this airline? If so, you are a risk taker indeed. | 1 |
Jet2.com | Your safe and taken first class care of no matter what. | 5 |
Jet2.com | Your safe are so friendly and helpful & visible. | 5 |
Jet2.com | Your seats are so uncomfortable | 3 |
Vueling | Your service is awful, tried to contact by phone and all I get is automated messages that are not helpful at allIn your chat service is ridiculous, instead of having real agents assisting clients you have a robotTried to get a refund for a justified reason and you dont even assist clients, really bad company will never book again | 1 |
EasyJet | Your service is really bad | 1 |
Grupo AirFrance-KLM | Your service is very frustrating, I have been trying to communicate with you for months (since March and I only receive the response from robots) | 1 |
Jet2.com | Your service on our flight out from Manchester to Almeria on 24/09/24 and return on 22/10/24 was excellent and particularly appreciating my wife has mobility problems at Manchester Airport due to the "route marches" involved in transiting to gate 12 on departure and from arrival at gate 5 on return. We advised Jet2 prior to our holiday of this problem which they dealt with courtesy and speed on a fast track basis which was exemplary.We pre booked meals on our outbound and homebound flights which were delicious and good value. | 5 |
Ryanair | Your site and payment solutions are absolutely awful. It takes around an hour just to pay for tickets. I'm choosing another company because of this | 1 |
Jet2.com | Your staff and everybody at Jersey and Leeds BAradford airport were brilliant, everything ran smoothly, thanks. | 5 |
Jet2.com | Your staff are always courteous, friendly and helpful. | 5 |
Jet2.com | Your staff are always friendly and very helpful. | 5 |
Jet2.com | Your staff are always friendly, helpful & courteous, both @ Stansted , Madeira & on board. It is always a pleasure to fly with Jet2. | 5 |
Jet2.com | Your staff are always lovely and polite even when we have been held up. | 5 |
Jet2.com | Your staff are always so friendly and helpful | 5 |
Jet2.com | Your staff are always so friendly, helpful and efficient. The lad who made the announcements about the duty free was a marketing genius!! | 5 |
Jet2.com | Your staff are always so helpfullyI use wheelchair and am looked after with dignity. Thank you 😊 Jane moore | 5 |
Jet2.com | Your staff are always so pleasant and helpful and I have been flying with your Company for a lot of years the only let down is you never have enough chairs and staff in your invalid department but last time it was better | 5 |
Jet2.com | Your staff are brilliant from pr boarding to on the planeThey make you feel relaxedThey work really hard but nothing is too much troubleAlways feel safe with Jet 2 | 5 |
Jet2.com | Your staff are efficient focased, great customer service 💯 | 5 |
Jet2.com | Your staff are friendly and polite, the planes are on time or thereabouts and communication is plentiful. | 5 |
Jet2.com | Your staff are so friendly and give great customer service. | 5 |
Jet2.com | Your staff are so well trained and so helpful, kind and attentive. It's like flying in the old days when customer service was key before Ryanair and Easyjet. Prices seem to be going up though unfortunately | 4 |
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