Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Your staff are the most hideous people on earth. Disgusting behaviour towards customers, liars, and tricksters. | 1 |
Jet2.com | Your staff are very professional.Jet2 is our only to go to for short haul flights that's why we have been using you fir so many years. | 5 |
Jet2.com | Your staff are very welcome and great | 5 |
Jet2.com | Your staff at the Airport and on the plane where EXCELLENT | 5 |
Jet2.com | Your staff both at the airports and on the plane were cheerfully and helpful. The plane was clean. Boarding was organised and drama free | 5 |
Jet2.com | Your staff both on the ground and in the air are a credit to the company. There is always help at hand with a smile, and everything is usually on time, not the case with every airline! The service where you can book your luggage in the night before an early flight is brilliant. We just wish it was available at each end! Thank you and keep up the good work! | 5 |
Jet2.com | Your staff both on the ground and in the aircraft were wonderful. My daughter suffers with severe anxiety/PTSD and needs help through security and to board the plane first out of the crowds. Everyone was do helpful and kind.On the outward flight the air stewardess was a marvel at placing hand luggage in the overhead lockers.Thr flights were on time thereabouts - certainly boarded on time.Pre-ordered meals were ok. Maybe a brown or tomato sauce with breakfast?And please, please, please, can we have some Athens flights ftom.Leeds Bradford Airport? | 5 |
EasyJet | Your staff dont know rules of customer service. Very unhelpful. | 1 |
Ryanair | Your staff is ALWAYS obnoxious bunch of scumbags. Why? Why?? They are so rude and upset, unhappy and unreasonably inhumane.I wish that for all the extra billions you make you invest a few quid in basic hospitality training of your neurotic racist staff. Or better - hire robots sooner. At least they won't be rude and mad for no reason. I hate I am forced to use your horrible service every time I fly | 1 |
Jet2.com | Your staff was brilliant going and coming back on Home | 5 |
Jet2.com | Your staff were excellent couldn't have more helpful,but the seats on the plane were far from comfortable | 4 |
Jet2.com | Your staff were good and very kind to other people who were complaining about the nearly 5 hrs delay.This was weather and not jet2s fault,but without asking they credited us all with 8 euros for refreshments .I assume I still have that credit which I will use with my next jet2 flight | 4 |
Jet2.com | Your staff were outstanding | 5 |
Jet2.com | Your staff were outstanding on the journey out to Krakow, however it was an early morning flight out, (7am) we had 7 young men sitting behind us, they were very loud and my seat was constantly being kicked, this was throughout the whole flight. Which did not give me good experience, I understand that this situation is quite hard to control.When we returned to Birmingham airport around 8.30pm-9pm we were herded off the flight like cattle and told to get on 2 buses, there was no room whatsoever on this bus, I said that I didn`t want to get on the bus as I felt it was totally unsafe, I have a problem with being claustrophobic, I asked if I could walk to the terminal, I was told under no circumstances could I walk!!!, I was spoken very rudely by a jet2 customer service representative, she told me they did not have another bus available, and that was the only way to get to the terminal. This was disgraceful and very dangerous, I did not appreciate being spoken to in that way, this situation should be looked into as if there had been an accident there were far too many passengers on those buses, I feel there was no regard for us at all, it seems all that you think about is money aspect not the passenger and how I have been treated!!!! | 3 |
Grupo IAG | Your stupid British Airways website rejects my 10 digit baggage receipt number that got tagged on my lost checkin luggage for flight BA440! It says the baggage receipt number doesn't have 2 letters followed by 6 numbers without spaces, but there's simply no such baggage receipt number in this format on the tag! | 1 |
Norwegian | Your technical issues with credit card payment just cost me 500 DKK.I found some tickets at a good price, entered all my details, selected credit card as the payment method, and clicked accept. However, there was an issue on your end, and the app asked if I wanted to try another payment option. I tried that, but by then, one of the tickets had doubled in price.This is really annoying and frustrating. | 1 |
Jet2.com | Your transfer to the airport poor for free transfers I spoke to your representative At the hotel on Sunday and he told me that my transport was coming At 6-15 IN the morning me and my friend was there at 5-45 and the driver said he can not take us to the airport as it's was Bristol pickup the bus was empty I said to him you are going to Alicante airport way can't we get on the bus and he said no | 2 |
Jet2.com | Your usual friendly and efficient cabin crew together with on time performance made for an enjoyable experience. | 5 |
EasyJet | Your webchat is useless, staffed by people who cannot help and do not care. It is also a very slow process using it. As I believe you are staffing it with people whose English is not their first language. They are their to just fob you off. | 1 |
EasyJet | Your website and chat. I have been trying to change my seats and have been around your website 3 times, logging in each time and have had no success. I even tried your chat and have been waiting 20 minutes for someone to respond.After this I have logged out Awful service!!! | 1 |
Ryanair | Your website crashed and you charged me twice, I notified you immediately and was promised a refund on the 16th December. No sign of refund so rang today only to be told you are now refusing to refund me. Refused to escalate to a supervisor and no matter how much I told you this wasnt a refund, that you need to correct your mistake as I was charged twice in error, you refuse to give me my money back. Agent then hangs up on me when I tell her I will wait to speak to a supervisor when they 'become available'.Chargeback now processed with bank and complaints sent to Ryanair, Aviation Regulator, and CPCC.Absolutely disgraceful way to treat a customer, I will never be your customer again. | 1 |
EasyJet | Your website is down and does not allow to check in. The contact person has been useless. I still have no clue how to checkin. | 1 |
Ryanair | Your website is full of lies. You say all cash refunds for March 2020 have been refunded. Funny that, but I am still waiting.Your dealings with my complaint have also been a disgrace. Non responses, automated wording.Wouldn't be that if I was due you money!Covid has impacted many companies. But your handling has been nothing short of shameful. | 1 |
EasyJet | Your website is inaccurate and your webchat is pointless. | 1 |
Grupo IAG | Your website is insanely pathetic and often downright unusable. It is riddled with inconsistencies, and most "functions" feel like an afterthought. The only thing it is consistent at is giving errors. To top it off, contacting you feels like a maze, and your responses in 9/10 of all cases are just poor. Frankly, if your in-flight service is as bad as your website maintenance, one should think thrice before ever getting on board a ba flight. Get your stuff together, it's embarrassing! | 1 |
Grupo IAG | Your website is very cr*p jesus christ. Fire your whole I.T department and start again. Flog your business analyst while you're at it also. | 1 |
Grupo IAG | Your website sucks. More often than not it's "too busy" or fails to complete a task. Come on, you're not that popular, you're just rubbish. | 1 |
EasyJet | Yousra helped me with my query and solved the issue in an efficient manner. | 5 |
EasyJet | Yousra made me wait 30+ minutes, was unhelpful and closed the chat after I was trying to make a payment she was helping me with for 3 minutes. Fire these people they are rotting your company | 1 |
EasyJet | Yousra was a brilliant customer service rep for EasyJet. They were friendly, very helpful and solved my problem quickly. | 5 |
EasyJet | Yousra was amazing and very helpful. The price did go up by the time we booked but that's not her fault | 5 |
EasyJet | Yousra was direct, nice and helpful. Changed the time of my flight on the spot after it got cancelled. | 5 |
EasyJet | Yousra was fantastic. She changed both my family and parents flights after a drastic flight schedule change caused fear and panic. Many thanks for saving the day :-) | 5 |
EasyJet | Yousra was really friendly and really helpful! | 5 |
EasyJet | Yousra was such a kind staff. she was so fast at problem solving and very kind to answer all my questions. | 5 |
EasyJet | Yousra was very accommodating and sorted my issue out. Website not as good, but the probelm was sorted - thank you | 5 |
EasyJet | Yousra was very nice and helpful with my query and it was fixed very quickly with no problems. | 5 |
EasyJet | Yousra. You are amazing and the whole family appreciate your patience and assistance. Credit to the company and no doubt to your family. That's why I use Easyjet so often because of persons like you.Dave | 5 |
Ryanair | Yup, they're the best at being bad! And yes, better (at being bad) even than easyjet in case you've read my review of their 'service'.Why oh why do we accept this level of service? They aren't even that cheap anymore...no airlines are now that they're so heavily taxed so why do we keep going back to them?Just as a salutory warning though, the Japs are experimenting with seating free flights to reduce costs (to them) further. Won't make no difference to us mind because the more they stuff on their flights, the higher the taxes will be raised to so WE'LL pay the same to stand for 2 hours or more to sit!Imagine that, a seat on an aircraft that you ahve to pay extra for...it's on its way folks. | 1 |
Ryanair | Yupp...Last timeI couldn't check in, so I had to pay 55,- at the airport.Also, the tickets cost 200,- nopeeee....They charge you 13,- for a seat. Just for a seat. Another 40 for hand luggage. That's a 30% increase in ticket price.Ridiculous. Then you try to call them to ask for a check in because you cannot neither through the app or online. Waiting time 5 minutes the robot voice says....nopeeeee Ended up wasting one hour of my life waiting for ''5'' minutes for a customer service employee to attend.See you later Ryanair and Micheal O'Leary. I'll just pay a bit (Nothing actually because they don't snakingly charge extra for BS like a seat) extra by flying with Iberia, TAP or Transavia. | 1 |
Lufthansa | ZERO POINTS.> Reserved flight for April cancelled due to Corona and is no longer in their system!!! What? I have the flight receipt!! Not only that, it says "not reserved on Lufthansa" even though I have proof in black and white that it WAS.>My August flight was cancelled without informing me.>Impossible to get through on hotline.>They do not answer emails.>Their online "Flugvoucher" alternative does not work, it didn't recognize my input and I got the message "Submit validation failed. No ticket match for tenant".Absolutely scandalous and incompetent. | 1 |
Ryanair | ZERO RATINGAnyone who thought they would be able to change booking dates for free, will find they have to pay extra to rebook luggage, priority boarding and fast track security clearance. ( see reference attached to 'Which')My personal experience at being Ripped Off & Scammed regarding luggage, is as follows:"Ryanair customer services contradict official policy".I had a 'Flexi Plus' flight booked to Paphos, and when I attempted to change it for another flight. I was astounded to be told by Ryanair Customer Services on the phone, that I would have to pay another £35.76 for luggage (1 x 20kg suitcase), for which I had already paid on the original booking. After long, contradictory discussions with Ryanair's customer service team on the phone, I was eventually told that luggage was more expensive for rebookings than on new bookings. I was also told: 'When passengers make a new booking, bags are added at a low price (a discount applies on them), but when passengers change a flight, bags are added at full price and you have to pay the difference.'Other Customer Services assistants on three separate calls, also said that luggage is more expensive for rebookings than new bookings.I was told all this information was on Ryanair website, it is not, nothing is in the terms and conditions.NOW HERE IS THE SCAM BY "RIP OFF RYANAIR"There is no detail in Ryanair's Zero Change Fee policy terms and conditions of the following;No mention of bags or luggage by definition, being offered at a low price or discount, when making a new booking.No mention of bags or luggage by definition, being charged effectively twice, if you change your flight.No mention of bags or luggage by definition, being more expensive when changing your flight.No mention of bags or luggage by definition, being more expensive for re-bookings than new bookings.RYANAIR NEGATIVE & ZERO RATINGS mean nothing to this company. Profit first and customer last, shameful.Read more: On the Which Magazine website: costs-for-zero-change-fee-flights-infuriate-passengers/ - Which? | 1 |
Grupo IAG | ZERO STARS!! Flying British Airways is an absolute NIGHTMARE. The only thing they can guarantee is a DELAY. I have flown BA at least every other month for the last 5 years, ever since I've been based out of London. I have never been on a BA flight that took off on time. The excuses are as varied as the digital and on-ground experience is abysmal. How can a national airline be this horribly managed? They own Vueling which always runs seamlessly. Why? How? | 1 |
Ryanair | ZERO STARS!! THEY ARE SERIOUSLY THAT USELESS!!!Dear Travellers, Seriously, DO NOT USE THIS COMPANY, THEY ARE COMPLETELY INCPMPETENT ON EVERY LEVEL!!!! Changed our flights and did not get any pre-warning!!! so stranded in France. When we did finally get booked on a flight, the seats where tiny, only fitting a sixe 16 and below. The flight attendants sitting at the front continuously bitched about other flight attendants working the back of the plane, our flight was supposed to leave at 20.40 and we left at 12.30, when you try to claim compensation for the flight their website continuously freezes and does nothing, as they hope that after 9 hours of using their website and trying to make a valid claim for their gross neglegence and incompetence, that you will give up and they will not have to pay out any refund. DO NOT EVER USE THIS COMPANY, THEY ARE NEGLEGENT IN THEIR CARE OF THEIR CUSTOMERS AND ARE COMPLETELY INCOMPETENT, I COULD NOT ACTUALLY FIND ONE SINGLE REDEAMING FEATURE AT ALL!!!!!!!! | 1 |
EasyJet | ZERO STARS. As a qualified and practising solicitor, used to arguing my legal rights, I have been unable to get back £957.20 owed from a flight cancelled back in March 2023. I cannot begin to imagine how awful it is for a non-legal person to attempt to navigate their claims for cancelled flights. Again and again, 1 hour+ telephone calls with their claims departments, each telling me I should be expecting the money at a certain date, each time that date is passed, I check my bank account and nothing has arrived. Each time I call them back, they seem to require the same story again, even though it should be in their notes! I will shortly be issuing a claim in the courts. Shame on you for making this so difficult for passengers when your flight is cancelled. I will never be using EasyJet ever again and I will be telling everyone I know about this experience. I don't know how their senior executive sleep at night knowing how difficult they make things for their customers. Shame on you!!!! Never, ever again, no matter how cheap their flights are. | 1 |
Ryanair | ZERO STARS. Very easy to buy Ryanair gift vouchers. But how the hell do you use it? We have tried for days trying to book some flights using the two vouchers we have. All it does is tell me the name is wrong. I have had the name for 74 yrs. so let me assure Ryanair, I do know my name and it is the one on the voucher....We have sat chatting robots online and the human robots they call staff, with no help forthcoming. We have sat for hours on the phone, waiting in a line of 200 plus, only to be cut off, when we have got through. SO IF YOU DO READ THESE RYANAIR, PLEASE CONTACT ME, ON HOPE I USE THE £150 VOUCHERS FRIENDS BOUGHT US. Because I see it at fraud at the moment. | 1 |
Turkish Airlines | ZERO STARSwow. Missed a Connection flight due to the airlines fault. Staff at desk were rude and shouted at me when I asked them to re-issue me a ticket due to their fault- was asked to pay another £900 otherwise I could not fly. There were at least 15-20 other travellers who had missed their flight too. The staff were very rude and arrogant to all of them.In the end I had to pay had no choice. Later was told they do this deliberately in many connection flight. It is sometime impossible to make the connection flight as you can have a window of 1 hour to make it, but they deliberately make you queue up on long queues so you don't make it and they can charge you again. Told staff on 3 occasions, I had a connection flight but was told stay in the queue. Money making scammers!! Will never travel with Turkish Airlines again!! | 1 |
EasyJet | ZERO Stars not possible so one is very generous.The founder of EasyJet Stelios Haji-Ioannou has recently been paid several million pounds in EasyJet dividends meanwhile it's customers with cancelled flights get ripped of by getting a partial or no refund.I paid 195.19 in December 2019 I have received just over 145 of a refund in 3 random amounts with no explanation of the refund and why a full refund has not been provided. I am due about 50 pound . I am sure some customers are due a lot more. I have now raised a chargeback with my Credit Card.I have tried multiple time to contact Easyjet via telephone but unable to get thru.I invite Easyjet to respond to this review and explain to their customers why the already very wealthy Stelios gets paid millions while their customers are being ripped off. | 1 |
EasyJet | ZERO ZERO ZERO ZERO ZERO ZERO ZERO ZEROI purchased 4 tickets from London Gatwick to Belfast, I also purchased 2 large cabin bags, 1 for each couple, we are also permitted 1 under seat bag each, all of which as per the easyJet website can be taken onboard the aircraft.Two of the boarding passes had S1 on them & the other two did not. When we arrived at the gate a woman advised us that we did not pay for any bags & insisted that we pay for 4 bags. She wanted to charge for 1 handbag, 1 knapsack & 2 large cabin bags. I told her that I had already paid for 2 bags & even though one of her colleagues confirmed this, she grabbed my boarding pass & said NO you don't have S1 on your pass so you have to pay. She charged me for my rugsac because I gave it a little push to get it into the measuring guide, It had 3 sweaters in it. She even tried to charge for my friends handbag which would have easily fit into the slot.Even though we knew that we were right, we agreed to pay for 3 bags at £48 each! £144 Total, £24 more than the cost online, this must be a Scam!! What if we didn't have the extra money? She was stopping everyone, even people with tiny bags, it was very chaotic with her shouting for people who had already been permitted to go through the gate to come back so that she could check the bag size. If they had to give the bag a bit of a push, she shouted NO! It's too big, you have to pay. She was ordering other staff to stop people from going through the gate. Us along with other passengers being charged were very confused. Some passenger told her she was wrong & refused to pay and went through anyway. She was militant and overly aggressive, we really felt bullied. I would have stood there arguing with her, but I just got a degree & was going to my graduation ceremony, I could not risk it. All of this at 8am!! It was absolutely the most ridiculous thing I've ever experienced. It was a terrible way to start a holiday.While we waited to board the plane, that was the only thing people were talking about, even joking that she must be on commission. I believe this to be true as getting money seemed to be her main goal.Outrageous!!!If this has happened to you, make a complaint and leave a review here! | 1 |
Vueling | ZERO customer service. 2 delays and luggage completely lost. Not even food was available in the airplane. Absolutely deplorable. Avoid at all costs. | 1 |
Ryanair | ZERO should be the score to this airline.What a nightmere it seems cheap but honestly spend the money on someone reliable. As they charge you for everythingIf you book make sure you know how far the airports are they use airports that could be like for us 85km from Paris,. Takes an hour and a half to reach and you have to be there 3hours prior I would of had to be there at 2am if this happened.plus the e pense to get right out in the wops to the airportTryed to change my flight as I knew they didn't do refunds as many people have commentedBut impossible to get them to answer. First time when I finally got through, the girl wouldn't even let me talk and after I said can you let me explain, she hung up on me.Rung back the man who answer was eating while talking to me on the phone.Still after $50 toll calls each time I got no where. So those seats are free if anyone wants them... as I won't travel with this crap bad unprofessional airline ever. Just money grabbing f wits.dont give them your money | 1 |
Vueling | ZERO! They made me pay £260 to change the name on my daughter's ticket, when it was obvious it was an erorr from their website ( I have booked 3 tickets in total 2 adults and 1 child and My name was on an adult and on the child ticket).Thank you for your standard reply to my feedback, it doesn't help anyone:). I have called and nothing has been done, I was treated very badly by your customer service.I would give you a -1 star if I could. | 1 |
SAS | ZRH-ARN SK1606 Economy Extra Seat 6F Boeing 737-600 August 15th 2012. Flight on-time (as always). Excellent staff and good personal service. The service starts with drinks before the meal. Service is well planned. Staff very alert to your needs if you want more bread more to drink etc. Parking at stand both at ZRH and ARN (ie. no remote stand). Seat comfort was ok on this flight but mostly thanks to the seat next to me not being occupied. No in-flight entertainment system and no Internet. In-flight magazine ok but could be made better and more comprehensive since no other in-flight entertainment is provided. Food (only cold) was ok. Good selection of soft drinks wine and spirits for free. Cabin and aircraft generally feels slightly old and worn down. | 9 |
SAS | ZRH-ARN-OSL-LHR. Aircraft on the older side (they've finally got rid of their MD-80s but somehow managed to replace them with "new" 737s without winglets despite what my booking info said) and I found that often the seat cushions left a small gap in front of the back support which isn't ideal. Nice friendly and subtle staff unlimited tea and coffee and if you've been good and somehow found yourself in SAS plus (no idea what I did to deserve this but it was cheaper than economy) you can have as many treats from the buy-on-board menu as you like. The lounges in ARN and OSL were both nice well lit and calm but with very traditional Scandinavian food (which I love but perhaps not everyone does.) Generally on time but OSL-LHR was 20 minutes late due to the "absence of the crew" (did they get lost?!) They seem to be moving over to letting you download newspapers and magazines through their app rather than giving so many out - hard to read on a phone and doesn't work on the Kindle so it wasn't ideal for me as I didn't have a tablet. SAS is an airline I want to love. It's just not quite consistent enough (e.g. they forgot to load lemon slices on one leg) to be worth the extra money compared to Norwegian (which has newer aircraft free onboard wifi but a much greater feeling of being run "for profit"). | 7 |
Pegasus Airlines | ZRH-BEY via SAW return. ZRH-SAW delayed 1 hour due to late arrival of incoming flight. B737-800 clean and boarding efficient on all sectors. Very good value for money 3 out of 4 sectors on time. SAW airport new and comfortable for 2 hour transit. | 8 |
Grupo AirFrance-KLM | ZRH-CDG on A220-300 23 Aug. 2024. AF operated flight for Kenya Airways. Accessed the Aspire lounge in Zurich to where AF has moved from the Merhaba next door. Lounge almost acceptable but no frills. Boarding a bit chaotic due to last minute gate change and attempts to organize people in groups which does not really work. AF had to issue new BP for me at gate as the ones I had did not work in their systems. Had huge space onboard in a selected exit seat in 2 x 3 configuration. Service onboard was sandwiches and drinks. FAs were in good mood and well rested. I noticed my luggage outside being broken while loaded from previous flight. Upon arrival in Paris, I retrieved the damaged luggage with some difficulties as it was still in transit for the next 3 ongoing flights on my itinerary. AF ground staff did well to assist me and gave me a brand new, luxury replacement suitcase, upon a bit of struggle. I transferred my items to new bag and re-checked it in again to final destination in Africa. Well done Skyteam and Air France, truly appreciated. | 9 |
SAS | ZRH-CPH on A319 super cramped seating and I'm not even tall. Seats are aircraft shows age and are filthy in my opinion. Crew ranging from cheerful to arrogant. Good thing is the complimentary coffee/tea. As a national carrier it's not impressive but they get you from A to B. | 4 |
Grupo IAG | ZRH-DUB-ZRH. Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok. | 6 |
Iberia | ZRH-MAD-BOG in Business and had an overall good trip experience. Very attentive and friendly staff on all legs food quite tasty on the leg out of MAD less so on the way back and good wine selection. Letdown were planes and IFE indeed require upgrade and are not on par with other European long-haul products. Good lounges in Madrid. | 7 |
SAS | ZRH-OSL very old aircraft uncomfortable seats. No air conditioning during the boarding for about 30 minutes very hot. No free drinks and food (only coffee and tee). Very expensive for that short service. | 1 |
SAS | ZRH-OSL-ZRH. For the price paid - flight experience was good. Online Check-in went well both ways. Baggage drop as well. Inflight free coffee or tea. Free baggage allowance as well. Everything else has to be paid for. Prices for sandwiches and beer are ok. FA's professional - some do smile and some friendlier than others. Way out B737-500 seating with enough legroom but interestingly - 600 on the way back seemed to have same seat pitch but a better seat wide. Aisle was smaller but definitively prefer wider seat. Seats itself were ok. To wrap up if price is cheaper compared to Star Alliance partner LX on the route or flying time is important (evening flights) then would go again for SAS on this route. Otherwise use partner airline. | 6 |
Ryanair | Zadar to Marseille, always late and the delay is getting worse each year. | 1 |
Grupo AirFrance-KLM | Zagreb airport slowest check in ever. Took 2 hours. We got through security as our flight was boarding. Ridiculous! Sort it out KLM. Open check in earlier! | 1 |
Turkish Airlines | Zagreb to Kuala Lumpur via Istanbul. We were checking in into our flights. After everybody had checked-in bags, we converged on a spot at the airport to gather everyone in the group. As we were heading towards security, I realized that we weren't issued the "cabin bag tags", as I recalled we had those when we were on a TK flight from Kuala Lumpur the week before. Then I asked the ticketing counter for a tag for my cabin bag, and the Turkish Airlines staff gladly gave it to me. Then 2 minutes later, another staff chased us halfway across the airport and told me, rather rudely, "you can't take those!". Their own staff gave it to me, why is she telling me like I just took it from behind the counter myself? Then she went on about everybody needs to have their cabin bags checked immediately. Then I asked her "why weren't they checked before when we were checking in and issued the tags?", She said in an accusing tone "because you were hiding your bags". There were 25 of us in the group, how could their ground staff, there were three of them, not notice any of our cabin bags when we were checking in? This single experience soured our holiday. We were corraled back to the check-in counter to have our bags weighed, we were treated like petty thieves. None of our bags exceeded 5kgs, in the end. The funny thing is, the group after us, none of their cabin bags were issued the cabin bag tags or even required to have their cabin bags weighed! I waited and looked at them while they were checking in, so I can confirm this myself. So why is there a different treatment for them? This doesn't look like a standard operating procedure to me. | 2 |
Turkish Airlines | Zagreb to Singapore via Istanbul. All it takes is just one confident ground crew staff member who empathizes with the emotions of a passenger in distress over mistaking the flight-time 20:05 as the check-in time for 22:05. After a two-week holiday, my husband and I arrived at the airport to check into Flight TK1056. To my horror, I discovered that the gate was closed! And the flight was schedule to take off in 15 minutes! However, we were blessed by the presence of a ground-staff member. I regret not having asked for her name but thankfully, I had taken a snapshot of her while waiting to board the plane and I have attached her picture to this note of thanks. I only realised my mistake when I wanted to check in my luggage at 20:00. I asked the Zagreb airport information staff for help. She calmly and gently directed me to Turkish Airline staff who made a few calls for quick checks, and sprung into action. She got a ground-staff to re-open a counter and made a very quick check-in. She then opened up a channel all through the security checks, immigration process and all the way up to the boarding gate. In ten minutes or less, we were at the boarding gates. What I really appreciate most about her was her knowledge and understanding of the processes involved. She explained to us along the way, that flights from Istanbul to Zagreb had been delayed because Istanbul had experienced very bad weather that afternoon and almost all flights from Istanbul were delayed. So even though I had divine help in that my flight was delayed, I may not have been able to get on board the flight if not for this particular lady who went out on a limb and call in favours through all the channels of security and luggage processing to get our luggage into the cargo-belly of the plane and to rush us to the gate in time for our flight. Thank you, Turkish Airline and Zagreb Airport. On a separate issue, I also would like to add that Turkish airline is also very mindful of the needs of its passengers. I appreciate the night pack that was given during my red eye flight from Singapore to Istanbul and from Istanbul to Singapore. The night pack contains the most useful things for a more comfortable flight. | 8 |
EasyJet | Zaid (chat advisor) was extremely helpful on recent chat, speedy service! | 5 |
EasyJet | Zaid the customer service agent was so very helpful and managed to help me book my flights as I was having problems with paying with my card. Excellent | 5 |
EasyJet | Zaid the customer service agent was very efficient and helpful and my query was dealt with in a timely fashion | 5 |
EasyJet | Zaid was able to sort out the problem on my booking very quickly.. but it was a long wait for someone to become available | 4 |
EasyJet | Zaid was amazing and helped with my query | 5 |
EasyJet | Zaid was extremely helpful and empathetic. | 5 |
EasyJet | Zaid was fantastic and helped in a difficult situation | 5 |
EasyJet | Zaid was helpful and pleasant on the online chat but was very limited on how he could help.As for Easyjet themselves i woudn,t use them or recommend to any of my family or friends to use them either. They changed our flights from Manchester to Bristol over 200 miles away and didnt have the decency to inform us and just let us discover this when we tried to log in to our account to book seats on the flight. This holiday was booked a year ago to go in 6 weeks time, so they had plenty of time to inform us. Once contacted they were very offhand and told us EasyJet have the right to change flights/airports. Very hard to contact to make a complaint and still unresolved issues with them. | 1 |
EasyJet | Zaid was polite and helpful They solved my issue | 5 |
EasyJet | Zaid was really helpful and great customer service ! | 5 |
EasyJet | Zaid was really helpful in what was quite a stressful moment. He helped outline all the available options and put what was a very stressed mind into a state of calm. Thank you Zaid! | 5 |
EasyJet | Zaid was really kind and professional, he replied all my doubts and help me a lot. Thank you so much | 5 |
EasyJet | Zaid was very clear and responded to all my questions. | 5 |
EasyJet | Zaid was very helpful and answered my question quickly | 5 |
EasyJet | Zaid was very helpful in answering my questions about my flight | 5 |
EasyJet | Zaid was very patient and professional. He stayed with me as long as I needed him. He showed great customer service skills that many do not possess. | 5 |
EasyJet | Zak was very helpful and quick !I needed to do something that couldn't be done online and he was very efficient. | 5 |
Grupo AirFrance-KLM | Zeer teleurstellend contact met KLM tijdens een noodsituatie. Hun beloofde kernwaarden van klantgerichtheid en betrouwbaarheid waren ver te zoeken. Wachttijden aan de telefoon waren steevast langer dan een uur, en de klantenservice reageerde traag en ineffectief via de app. Beloften over een voucher bleven onvervuld. Een frustrerende ervaring die haaks staat op wat je van een vooraanstaande luchtvaartmaatschappij verwacht. - Very disappointing contact with KLM during an emergency. Their promised core values ​​of customer focus and reliability were hard to find. Wait times on the phone were consistently longer than an hour, and customer service was slow and ineffective to respond via the app. Promises about a voucher remained unfulfilled. A frustrating experience that is at odds with what you expect from a leading airline. | 1 |
Ryanair | Zero Change fee ads are a scamOn 20th January 2021 I have booked two return flights for me and my husband from London Stansted to Bologna.It is a so called Plus fare which includes 1 suitcase and a seat reservation.I have paid £257 for the flights in July all under the advertised zero fee for flight changes.now I wanted to change the dates for these flights to August Ryan Air asked me to pay an additional £204 for these dates. As this surprised me I then checked the costs fortwo new bookings for the exact same flights and the costs were £203 (Plus fare as well).I thought it must be an error with the website that it did not recognise that I wanted to change from a more expensive flight to a cheaper one.I do know and accept that Ryan Air does not pay out the difference if the price of the new flight is cheaper.I decided to get in touch with customer service on 21st June.I have tried to phone the customer service number stated on the website but it was not recognized. I have tried the chat function.After several hours in the queue I had a customer service agent on the line who told me to just book the cheaper new flight than to change the flight.Stating that I would loose the £257 I paid for the original flight he gave me a link to their official complaint section.I filed a complaint about this handling but I haven't heard back.Still thinking that the agent must have made an error, I have tried since then on a daily to get in touch with customer service.Several times I got kicked out of the chat queue and had to start again, the telefon number still not being recognized.In the mean time Ryan Air had sent me an email about a schedule change of my outbound flight with the option to rebook it.So I tried customer service again. Finally today I managed to get hold of another service agent ( started with number 1400 in the queue but after 4 hours I got there). They told me that I am only allowed to rebook the outbound flight +/-1 day of the original. I have asked again to be rebooked to the August/September dates. This time the additional amount I would have had to pay was quoted £297 . The price of two new bookings has now gone up to £209 for the same dates. So the changes -still under zero change fees- are now even more expensive than two new bookings | 1 |
Iberia | Zero Customer Focus. I wrongly booked a flight and could only remburse by the hotline not online. The hotline let me stay for very very long time (hours) in the waiting que. So i gave up and called next day. Next day i reached them but one day too late….so i could not cancel the booking and had to pay 600 Euros for a never taken flight. Conclusion: Never fly Iberia anymore! | 1 |
Grupo IAG | Zero Customer Service!So sad to see what was, a highly reputable company go so low with lack of customer care. Trip to Chicago from Aberdeen was spoiled by BA delays. Filed compensation claim to no avail! Quite disgusting really and will avoid in future where possible as we were robbed of time, let alone the £100s of pounds and inconvenience with little, if any apology. 'They' really don't care🥲 | 1 |
Grupo IAG | Zero Customer ServiceDid a return flight Gatwick to Malaga in September.Outgoing flight: Due to a fault all boarded passengers were kept waiting stationery on inside aircraft for over 3 hours. Of course faults happen but passengers had no access to refreshment or toilets during that time breaching Civil Aviation Authority Rules. The flight arrived 2hours 58 minutes late at Malaga under the 3 hours to claim compensation for late arrival. However this doesent override the requirement to provide access to toilets and refreshment.On return flight the flight never showed "boarding" just "last call" we then had to run as quickly as possible through page passport control and despite the board at the gate still saying "last call" and the person in front being allowed through the attendant said that we could not board due to being too late.We were then forced to fork out €740 for a pair of tickets on a later flight. Whilst we were waiting they kept apologising over the tannoy for late information on some of the flight boards.Totally beyond our control.I complained 10 weeks ago and BA still havn't address our complaint. All you get in their Customer Rejatiobs Libebis "call back another day. No email address for them and their sales department can't put you through and behave as if they are an unconnected company.My daughter lives in Tasmania Australia and we both fly in both directions in alternate years and we have a home in Spain and regularly fly there at least twice per year. We will certainly NEVER consider BA again as their customer service is non existent and the absoloubt pants of their industry.Looking at this review site it's clear that BA don't quite get it. They are my national airline and I'm saddened that their board of directors through their staff don't care. | 1 |
Wizz Air | Zero Customer service via email or social media. I had a long layover at Gatwick, ten hours. They wouldn't check me through to second flight. I put luggage in storage so I could eat. I get a note of a flight delay while I am at the airport. Who reads beyond that subject line? I’m sitting near check-in gates not worried because of delay. No names called, no announcement I and five (5) other passengers assumed delayed flight delayed, but no check-in was the same. They closed the flight. Did not get to fly. I paid for extra baggage, premiere services. No one to contact for a refund or credit of any Part of it. | 1 |
Lufthansa | Zero Service CultureTried to call the Lufthansa service desk about an important query prior our flight.Gave up after 1.5 h waiting in the telephone queue. | 1 |
Ryanair | Zero change fee???? What cobblers!! The flight I want to change originally cost £380 the new flight if I booked a whole new booking is £280 but when I try and change to what should be the cheaper flight, in the manage booking section the cost of new flight is a lot more and they want an extra £180 bringing the cost of the flight to £560. Exactly double the cost of booking a brand new flight. Disgusting company. Hang your heads in shame Ryanair you will never receive a booking from me ever again. | 1 |
Ryanair | Zero communication from Ryanair staff despite flight delays and gate changes flying Rome to Lisbon.All passengers lined up for a flight that announced boarding had commenced only to stand there for an hour with nothing happening.Turns out the flight had been delayed hours and changed to gate 73 and was now boarding at gate 21!Ryanair staff member hid behind a desk and barricade looking down avoiding eye contact with the crowd of customers yelling questions at her. Absolutely ZERO communication from staff.All information was discovered and distributed by passengers who left the boarding que to see the flight was now boarding at gate 21.A now very panicked crowd of passengers ran from the very end of Rome airport to the other side (elderly and children included) to board at a different gate.On arrival to gate 21, the board read "now boarding" but nothing happened for over an hour yet again. The sign then changed to gate change and now boarding at gate 64!!!Again no communication, explanation or apology from Ryanair staff for this dismal performance and major delay.Passengers, now tired, hungry and very pissed off finally boarded on the other side of Rome airport (yet again).No apology was made from staff when boarding and ataff were rude and short with passengers as though they were to blame.Once on board, we sat on the plane awaiting take off FOR ANOTHER HOUR while the crew sorted some issue regarding a member of the cabin crew who appeared to have incorrect documentation (this was overheard from cabin crew whispering to each other). The cabin crew member was escorted off the flight and swapped out with another and we finally took off.Once in the air, rather that offer complimentary water for the massive delay, flight crew pushed their trolly around SELLING water and drinks. They then proceeded to sell perfume and duty free rubbish over the PA system rather than let a very tired load of passengers sleep!! Insanity!!Long story made short, we should have arrived in Lisbon at 5pm, we arrived at 10pm late, tired and hungry due to running the length of Rome airport 3 times for Ryanair's mistakes and incompetence. No explanation or apology ever offered.Ryanair AND their staff should be ashamed of their performance. I've never seen this level of incompetence from an airline in my life! | 1 |
Grupo IAG | Zero communication, zero care for customers. Something you would expect from one of the budget airlines.I used British Airways for the 1st time at the weekend 20th Jan 2024. Thought it would be easy and plain sailing. Definitely wasn't, I reached out on X (twitter) for them to ask me to DM them on that platform. Then someone called me who couldn't understand a word I was saying, it was so bad I gave up.I've since sent a complaint, had no initial response. It's just poor customer service all round I'm afraid. | 1 |
Grupo AirFrance-KLM | Zero concern for customer satisfaction.We flew from Newcastle upon Tyne to Genoa via Charles de Gaule and paid an extra £96 each for our bikes. When we landed in Genoa on Wednesday our bikes didn't turn up, they didn't make it onto the connecting flight (which was six hours later as we missed our original flight due to a delay on the first flight). On Thursday we had to hire bikes as we are in Finale Ligure for an international mountain bike race, we had to hire bikes- the best we could find were not perfectly suitable, nor could we get the right size bikes. Day 1 of the event (and our holiday) ruined.We called the airline on Thursday afternoon and were told our bikes were on a flight that day. We asked that if the bikes could not be delivered on Thursday night if we can collect, but we were assured they'd arrive Thursday night.When we got back from dinner, the hotel receptionist informed us that the 'airline called and said they'll deliver the bikes late morning on Friday'. The uplift that we booked was for 09:30, so we've missed another day on our own bikes.Riding holiday trip ruined! Customer service is shockingly poor. I don't see how KLM are so good, yet Air France are pathetic. Never again. | 1 |
Iberia | Zero customer care they do not pick up their phones we got stranded in Cancun because of fault of their own. American airline got in contact with iberia just to be hung up 3 times. Thanks to American airline that helped us and moved our flight at zero cost to us. Avoid iberia at all costs they really don't care about customers once they have taken your money. | 1 |
Vueling | Zero customer satisfaction. Always late and now with a staff that takes a pride in a** hole behavior. I stopped using Ryanair. I can stop using Vueling. This was the drop.! | 1 |
SAS | Zero customer service and I mean ZERO!!! Tried calling CS in Sweden and spent over an hour on hold waiting for someone to answer but no answer. I then tried using chat again no response, but asked to enter my membership number several times then told to open another page that led no where! I'm still trying to find a live human to help with my booking because the website is just as useless.SAS you are APPAULING! | 1 |
Ryanair | Zero customer service, loads of top up fees, poor treatment of customers and staff, obnoxious management. If only they put as much effort into providing a good service as they do in trolling on Twitter.Worst travel experience of my life, and I was on the Costa Concordia. | 1 |
EasyJet | Zero customer service. Cannot get past the chat bots to answer basic questions about cancelled flight. Nobody available to help. Completely useless and stranded abroad. | 1 |
Lufthansa | Zero customer service. Have tried several times to have them address an issue and I just get the runaround. Been months now and my ticket is just unanswered. And their frequent flier program is a joke. There is virtually no option to redeem the miles for desired flights. I detest this airline. | 1 |
Vueling | Zero customer service. My husband flew a code share on 31 May from Sydney to Doha then Barcelona with Qatar then connecting to a Vueling flight on the 1st June to Alicante. My husbands luggage never made it onto the Vueling flight. On arrival at Alicante, he and another pax went to the lost luggage office where a Vueling claim form was completed. On Wednesday 3rd, we had a call to say it was found .. still in Barcelona and would be forwarded to Alicante. We are still waiting. Not only that but Vueling are denying any responsibility saying my husband is at fault for filling out the wrong form and so refuse to assist! Qatar have confirmed the luggage was at Barcelona and that Vueling had it marked to be forwarded to Alicante. There is nothing more Qatar can do which I understand. However, Vueling have such a bad attitude it’s become very stressful. Vueling couldn’t care less. | 1 |
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