Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Pegasus Airlines | Zero customer support. Old planes with very little legroom. They would not give me a glass of water during the flight. I could buy a small bottle for 2 euros. Pretty sure that's illegal in the EU. If you decide to fly this horrorshow of an airline plan to be at the airport 2 hours before your flight. They literally shut up shop and go home 1 hour before the flight time! If there's any problem with your boarding pass etc. You will be forced to miss your flight. They will treat you like you are dirt. Not help you. Threaten to call security if you insist on them doing their job. If you complain they will just say 'too bad'. Totally ruthless uncaring unfriendly money grubbing nightmare company. Spend the extra money and go with a decent airline. Also istanbul is without doubt the grubbiest nastiest airport i have ever been to. Avoid like the plague | 1 |
EasyJet | Zero efforts to find any solution and actually help the customer = shocking terrible service | 1 |
SAS | Zero help from SAS, seems they don't value their customers. Called, filled in a form on website, messaged on Facebook hoping they will help to sort the issue with scammers Opodo they are dealing with. My tickets were purchased through Opodo to fly SAS and got cancelled due to Covid (2020) I requested refund and constantly was told it was sent to airline. Today I got the answer that SAS is not going to refund:We would like to inform you that as per airline policy the ticket is expired, so refund is not possible. ???surely I have a right to get full refund as flights were cancelled due to covid by airline.I contacted SAS and they wrote it's travel agency who should refund me. SAS couldn't confirm whether they reimbursed my tickets to Opodo either.Always used SAS before but don't think I will now. I guess will have to make further complaints about these 2 companies to trading standards, adr and European consumer centre | 1 |
EasyJet | Zero help in trying to fix a problem. No empathy or willingness to support | 1 |
Vueling | Zero is all they deserve. Vueling is both incompetent and deceitful. The worst experience I ever had with an airline, although not the first with them, occurred on August 1st. They kept all passengers, including infants and the elderly, on the plane for six hours without offering water. The communication was appalling, reflecting their lack of care. They used poor excuses such as the Olympics and bad weather, even when other airlines were taking off.Then they told us the flight would be diverted to a different city in a different country, only to let us disembark. We were promised assistance, but upon arrival at the terminal, there was no one to talk to. They sent an email at 2 a.m. saying that food and hotel costs would be refunded, but no refunds were given. Furthermore, they offered a flight four days later with a 10-hour duration, despite my booking for a direct flight of no more than 2.5 hours.Unfortunately, I have another flight with them which they have already postponed by another day, but I would rather pay double than fly with them again.I can see the same scripted apology given by them here. To those employed by this company, I hope they treat you better than they treat their customers | 1 |
Grupo AirFrance-KLM | Zero point/star.They cancelled the flights but won't give refund. So KLM stole my money. | 1 |
EasyJet | Zero rating DISGRACEFUL!!!DISGRACEFUL customer service last night when told two children would not be flying as we had no masks and weren't allowed on the flight. Got the whole way to boarding wen we only told this! Flew from Belfast no problem assumed kids 12 and under were exempt. We were treated DISGRACEFULLY and kids in tears and hyperventilating!!!! Paid an extra £450 for next day flight spending all nite in the airport with no help or consideration! On landing in belfast today one of the kids took a panic attack due to the stress had to be assisted | 1 |
Jet2.com | Zero rep support expect for a text. When we got to our accommodation at 10pm……. nobody was there, we were standing on the street for an hour. The staff at the accommodation were uninterested and often rude. The accommodation was tired, unclean, infested with cockroaches which every night tried to come in under our door and via the window shutters. The flight back was staffed by some of the most miserable cabin crew I have met in my 30 years of flying on both holiday and business flights. Our food prep on the return flight took 3 times longer than we were told, and the cabin crew member was rude to us when we asked if our food was ready. The aircraft was filthy- there was months of dirt and cobwebs on the overhead panels and in the toilets. | 1 |
Ryanair | Zero should exist, or minus 10, that's the only score you can give to this company.We were in Tenerife during the beginning of Corona period and the beginning of the lock down. Therefore we booked tickets with Ryanair to get home as soon as possible.On the airport it appeared that a hunderd of people could not get on the plane due to overbooking. It was a very dangerous situation and they have put our health in danger because there was almost a fight amongst passengers to get on the flight and this due to the fact that this companies sells ticket knowing damn well that a lot of people would be unable to get on the plane.Now they even refuse to refund the tickets altough the plane was sold out and they didn't offer any service to us, on the contrary, they have put us in great danger.Conclusion: never, never, never, never, never again with this company | 1 |
Ryanair | Zero space and bad seats, not clear about hand language so we had to pay crazy price of almost 100€ for 2 small suitcases (normally hand language). We left our suitcases for the flight back with family in the car so we didn't have to pay again. Old "renovated" planes. Even the breaks of the food carts where broken. Only pay your drinks or food with creditcard. Very bad landing, pilot of the flight back did a beter job. Never again with ryan air. | 1 |
Pegasus Airlines | Zero star I have lost my hand baggage with valuables and belongs in it. 26th September I took a flight from Berlin and Pegasus airlines took my hand baggage in flight and it has vanished till date. After calls and emails every day till date no reply. This airlines is the worst nightmare for passengers. Beware before travelling in it. | 1 |
Lufthansa | Zero star actually. I booked a ticket where I paid extra charge in order to have it rebookeable. Now I m struggling to rebook it since 3 months. Already spent 100s of hours on Lufthansa helpline talking to dozens of agents and still not through.. they always put me on hold and vanish. When I call back after being on hold for hours, I am patched to a new agent and have to start my story all over again. They wont even make it possible for me to change it online by myself. | 1 |
EasyJet | Zero star if I could, this chat is terrible they really need to allow them to get back to your actual message rather than expect you stay on line for hours waiting for response | 1 |
Ryanair | Zero star if possible.Tried to book a flight at least 10 times via website and app…not third party! Got as far as payment and then told ‚oops, something went wrong. Check your payment details'Phoned customer service and was told to try booking through Google chrome and if that didn't work to ' book at the airport'!!!In 2025..and with Ryanair???Interestingly, when I paid via my bank app the booking went through no problem…. Is this a new way of doing business…only through bank accounts…thereby losing protection through credit cards! | 1 |
Grupo IAG | Zero star! What a horrible flight company scamming money! I booked a BA flight directly with BA from Hong Kong to London and they cancelled the flight just 16 hours before departure! In their email, they claim I can either rebook or request a refund. The website has no available flights for rebooking, the customer service is only available at UK time 6am which is just a few hours before the original departure. So I opt for a refund. A few days later they only refunded 769 HKD out of 4705 HKD of the ticket price I paid! What a scammer!This is a real review, my booking reference isRBN2FQ | 1 |
Lufthansa | Zero star.Ticket booked from London Heathrow to Brisbane, Australia for 22 May to 15 June. However, visa was delayed and so had to withdraw application.Main reason for visit was to see parents currently visiting Australia - due to the visa delay my visiting Australia in time to catch my parents was no longer visible. Initially gave a credit for the $1300 paid, however, the ticket was no longer required therefore a refund was subsequently requested.2 months past and a refund is still awaiting. Lufthansa and CheapOair (it's agent) refusing to refund money stating ticket is non-refundable. Also states that the visa will have to be rejected for Lufthansa to offer a refund. This is baffling! I am confused why rejecting a visa qualifies for a refund and you withdrawing an application you no longer require is not?CheapOair emailed on 1 July 2022, accepting to refund but will apply airline fee. Called to speak to an agent to proceed as advised in the email but was again told something totally different by another agent (in plain words "refusing refund").I find the refusal to refund the ticket price completely ridiculous as no service was provided and an act which I deem as an unfair trading practice. I have exhausted so much time calling and emailing Lufthansa (the airline) and CheapOair but found myself on call for hours each time, being transferred from one agent to another with no end result.Now I am fed up and would like to institute a legal claim against Lufthansa and CheapOair as joint Defendants. Request is simple - refund the $1300 paid for the cancelled ticket.Worst customer service ever - would never recommend to anyone. Corporate fraudster is the word I will use to describe Lufthansa. | 1 |
Norwegian | Zero stars are in order. Norwegian overbooks their flight so you get dumbed to standby and can get on the flight you have paid for. Unacceptable | 1 |
EasyJet | Zero stars for customer service! Like many other reviews it's impossible to actually speak to this lot! I'm attempting to spend money with them (redeem a voucher and pay the fare difference which I can't do online)... for around three weeks I tried several times a day to be told they are too busy and not even placed in the queue. Yesterday I rang at 3pm and got in the queue! Call centre closes at 5pm. Why?????? At 523pm I was disconnected. No answer. Rang today. Currently on hold for two hours at this point. If I have a choice in future I won't use this airline and they've only themselves to blame for losing loyal passengers. | 1 |
Lufthansa | Zero stars given.My baggage wasn't loaded at Munich. No baggage at Heathrow on arrival.The hole process of trying to get my bag has been horrendous.It's impossible to get any satisfaction from Lufthansa.Totally unprofessional.No customer service.No phone numbers to find out where my bag is.I've only flown once with lufthansa and it will remain that way.Never again. | 1 |
Ryanair | Zero stars if I could absolutely rubbish company sneaky little charges.My wife and my daughter travelled on Ryanair to Morocco as an emergency tickets were bought literally 24 hours before the flight when we got checking in at RyanAir (crooks)because we haven't done online they charges £120 extra and if we didn't pay we wasn't gonna get on the flight that is absolutely disgusting rubbish avoid Ryanair.AVOID THIS RYANAIRcrooks!!! | 1 |
EasyJet | Zero stars if I could…Booked an easy jet holiday for a group in March however I am now looking to add 1 person onto a booking ( BIG PROBLEM ). I had 4 phone calls and so many lies have been toldBasically I want to add a 3rd person onto the booking the room is big enough as I have the same room with the same amount of passengers I want to addHere's we're the lies startLie 1 - no flight available ( infact there is )Lie 2 - room isn't big enough ( yes it is as stated above and I triple checked with the hotel )Lie 3 - my system makes me add the room at todays price so including the flight it's £1500 more ( the holiday is £400 a head )Finally the truth - easyJet holidays make it impossible to make amendments as they re cost at todays rate I had some BS about they buy the rooms at a cost it doesn't explain to me why I can't add on. Then finally some lovely girl told me the system isn't designed to add on basically it's a full cost at todays price! They are robbing people of a holiday I can buy flights for £280 and the hotel for £237 but they want to charge £1500 because they want you to book todays prices! But let's not be fooled if the holiday was lower in price they wouldn't give you money back let's be honest.I am disgusted the customer service I received has been shocking the lies I have been told is disgusting! The time wasted trying to get a straight answer.In all easyJet don't want you to make amendments and when you do they rip you off. I have many people tell me the same thing has happened to them!I will never use them. I encourage anyone else not to use them! It's the most stressful customer service amendment system I have ever came across. | 1 |
Lufthansa | Zero stars if it was an option.Paid for an upgrade to Premium economy.- Headrest was broken- USB port was broken- Decaf coffee after asking twice never came for dinner. And then at breakfast staff said "oh the cofffee". Too bad it was 8 hours late.Staff reaction initially was they'd report the broken seat. Hang on what about the 12 hour flight ahead of me? A pillow and using the USB on the seat next door was all they could offer.On the next flight, another passenger allocated to the same seat.And then one piece of luggage was lost for 3 days.Customer service has been appalling trying to get some compensation.Will never fly with Lufthansa again | 1 |
Lufthansa | Zero stars if possible and I wish I had seen these reviews before booking. I thought Lufthansa was a good airline. My experience for an upcoming flight has been horrendous and it's only about reserving seats (which they charge ridiculous rates to reserve!!) The only way I can get through is to call at midnight, and hold for at least 30 minutes. I just completed my 5th call with them trying to resolve some issue with a big charge to reserve seats - which isn't allowed online. Each person has been over the top rude, with this last one the worst. I used to be in customer service so I go out of my way to be nice even when others are not. I am praying that I do not need to cancel or change my trip and that all goes ok with the flight. I will never ever ever book with Lufthansa again. | 1 |
Grupo IAG | Zero stars is not an option sadly! Please do not book with this awful company. I booked a flight through BA to Isle of Man with Loganair (probably a bad idea in retrospect but BA have representatives in Manchester airport and Loganair don't). Loganair cancelled the flight after a 3 hour delay but someone at BA marked the flight as 52 minutes late rather than cancelled! I've spent over 70 days arguing and proving to BA that the flight was cancelled but due to the special way that BA control the customer complaints department, you can't speak to the person or department dealing with it. You have to call the customer'helpline' which is far from helpful. They have no power, won't put you through to the correct people, claim that they can't call Loganair or look on Manchester airports historic flight website to see that the flight was cancelled in fact they do very little! They can't even put you on to their supervisor! I have now had apparent confirmation that they finally agree that the flight was cancelled and have promised a refund but that will take a further 10 days. Avoid this shower like the plague!! | 1 |
SAS | Zero stars would be more appropriate rating.Received email in May 2020 that they are forced to reschedule and cancel flights for departures prior to May 30th 2020. They gave several options including the option to request a refund ( traveling as scheduled was not option given).We requested the refund and after 6 months of waiting they refunded taxes only claiming that we cancelled the ticket.Appealed to Customer Care, another 2 months, case closed, no correspondence from SAS.Called several reps they clearly stated, nobody to talk to (supervisors nor Customer Care) and not to expect any responses to emails or complaints.They just stole our money. | 1 |
Ryanair | Zero stars âï¸.Lost about 7 flights this Summer for failing to read the conveniently unreadable small T&C's print.Useless airline and they will lose all business 5/10 yrs time.Bad reputation for Ireland and better off walking. Should be ashamed of the way they do business with paying customers. Pls don't contact me with excuses!!! | 1 |
EasyJet | Zero stars!Few hours notice for the cancelled flight from London to Nice. Been notified by sms at 02:37, flight was supposed to be at 07:20 and not able to speak to anyone on the phone until 7 am.NO POSSIBILITY TO REBOOK ON THE SAME DAY!!!In the end I bought a connecting flight (change in Bordeaux) on the same day, paid £315. Despite both flights being with easyjet I did not have this option when trying to change the flight for the same date. And when spoke to the operator (after 7 am, after waiting for 30 minuntes) she said easyjet cannot pay for this flight.Appaling and unnaceptable.Whilst we understand flights may be cancelled at short notice due to unforeseen circumstances, we do not accept the fact that easyjet does not care about their customers. We should have receive a phone call not a text message, and should have been offered a same day flight, even with another company, at easyjet's cost! However I now realise flight cancellation is not a rare occurence for easyjet (all cancelled flights in the airport were easyjet) and customer care is non-existent!We were told over the phone that the reason for delay was "technical issues", however we claimed via airhelp and the official reason is something outside easyjet's control and we are not eigible for compensation!UPDATE: the new flight we booked is being almost an hour delayed!UPDATE: our return from Nice to London was delayed over two ours!This trip has definitely been the worst in my life! NEVER AGAIN WITH DIFFICULTJET! | 1 |
EasyJet | Zero stars, they have changed our flight to different days without asking us, I have tried to call twice and have been left on hold for over 2 hours totally rubbish company, maybe try bringing staff back to work instead of keeping them on furlough! | 1 |
Ryanair | Zero stars. This is ridiculous that people are allowed to bring on board additional plastic bags full of alcohol for free but you have to pay £70 fee for one cm bigger bag you paid for previously even if it still fits perfectly to baggage hatch. Money makers and scammers! Don't recommend at all. | 1 |
Ryanair | Zero stars. Untrustworthy thief's. Do not use Ryanair vouchers if offered, take refunds only because if you do and that flight gets cancelled you don't get your cash or vouchers back. I've lost over €1000 Because I accepted vouchers in March for cancelled flights and I used them for new flights for September and October that aren't going ahead.I'll never use Ryanair again. | 1 |
Ryanair | Zero, they must go bankrupt, they would deserve it. | 1 |
Wizz Air | Zero-Star Review for Wizz AirI bought a ticket for £60, thinking it was a good deal, only to be charged an additional £105 for a 10kg bag—something that should have been included based on their own ticket details. This is nothing but a scam with hidden fees designed to trap customers. Absolutely unacceptable. Avoid Wizz Air at all costs. | 1 |
Ryanair | ZeroTrust.TrustNoPilot. Reliable as an application flying the airbus pretty much. Low cost=because you app force people's private bank accounts into fraud in millions of Euros€ with the belief you have lawyers to defend your no refund policies. Basta con las estafas. Forma de moderno trauma. Horrendous website with false testimony. Fatal staff /clientelle treatment. For their relative delayed gate of 00.08 minutes Greenwich time Ludacris lunacy I lost €450.00 in booking.com with same lie 'no accountability' the apps are 'third party'. Ya Mr hanky from south park makes better customer actual care. Living on a rock with Stephen kings outerspace werewolf idea is more recomendable an idea. Gigante Estafa fly bribón aire or bitcoin misma mierda | 1 |
EasyJet | Zhara was a great help and sorted my issue quickly and was polite. Only downside is that Easy jet only refund the tax not the ticket after 24 hours so the 13 quid refund was a slap in the face | 4 |
Pegasus Airlines | Zou in April al met Pegasus naar Egypte vliegen. Door COVID-19 kon dit helaas niet door gaan. Vliegmaatschappij heeft ticket zelf geannuleerd. Op de website is te vinden:"RefundAll cancelled flights can only be refunded via our free call centre number 0 (850) 250 67 02- As the SHY-Passenger Regulations of published on 25th March 2020 due to the Coronavirus (COVID-19), If you're not able to use a ticket that you have converted to an open ticket, you can obtain your refund two months after reciprocal flight restrictions have been lifted."Het telefoon nummer is niet in gebruik en ik kan ze op geen enkele manier bereiken. Ik kan via de website zelf wel mijn tickets annuleren, maar dat kost bijna de helft van de originele prijs.Erg slecht dat je geen contact met ze kan leggen. Ik wacht al heel lang op een refund. | 1 |
Vueling | Zurich to Barcelona. Our flight with Vueling was canceled due to strikes of air traffic control in France around the 27-30th of April 2018. We had to cancel our trip. The issue is that most passengers were stranded and had to cancel their trips, and those passengers, as we were, were forced to call customer care at Vueling Airlines, and be put on hold for up to 30 minutes, repeatedly. The customer care number, if you're not calling from within Spain, cost 78c a minute. This is outrageous, because the airline is not able to process such crisis, when flight are canceled. So you may get the money back of your tickets, but if you call them from abroad, be ready to be charged half the amount in fees. | 2 |
Grupo AirFrance-KLM | Zurich to Bucharest via Amsterdam. First flight heavily delayed, the second a little. All due to a runway repair. I was able to do the connection, my luggage did not, although there were 50 minutes time in between. It was then not even on the next flight but on the second, so that I got it just 23 hours later. A mess for a weekend trip, flying back just 12 hours later. The flights themselves were unspectacular and of good quality. Always nice crews on these KLM flights. | 5 |
Turkish Airlines | Zurich to Delhi via Istanbul. I landed Istanbul at 18:40 and after security checks and all took 25 minutes. My next flight was at 20:20. I was confused to go to which gate to take my next flight. I asked few people to find a way. I got to know i have to go to gate no 504. So moved to gate number 504. I reached there at 19:57. The guy who was at boarding counter told me that gates are closed. I told him how is it possible as I have the boarding pass and still there are 23 minutes left. Then he asked me to go to the transfer desk and assure me they will help me in this matter. I rush without debating to that guy and when I reached there the guy laughed at me and asked me to wait for 10 minutes. So that the 20:20 time can be passed. Then he came and ask me to buy new tickets. Instead of helping you mislead a customer and ask him to ran here and there. And the cost for the ticket is too high. When I paid the entire money and have nothing left out I asked them I have no money left for anything to eat. They told me they will provide food every 5 hour - once i got the new ticket and after 14 hour I reached them and asked for food and they denied even for tea. Next day when I boarded the flight, flight delayed for 1:30 hour and we waited without our fault. | 1 |
Eurowings | Zurich to Dusseldorf. Staff demanded that I pay a penalty of 70 euros for my hand luggage. I received an email from Eurowings before the flight, claiming that hand luggage is allowed at no extra cost: "Dear passenger, your Eurowings flight is heavily booked today. To help us depart on time, please hand in your hand luggage at the check-in counter! This service is free of charge for you." Staff did not even allow me to throw my items away. Instead, he demanded that I pay the penalty. I am extremely disappointed. | 1 |
Grupo AirFrance-KLM | Zurich to Gdansk via Amsterdam. Because we wanted to marry in a different country than we live in, I needed to transport my wedding dress on the plane. We bought the flight tickets for us both 8 months before the wedding and immediately asked KLM customer service if we could transport the wedding dress with us on board (it couldn't be sent as a luggage, because a) it would be destroyed and b) it could go missing because we had to change planes on our way). Customer service answered that yes, it's not a problem, we just need to send the exact dimensions of the dress a few days before the flight. We sent this information 3 weeks before our flight - and then it turned out that our request to take the dress has been denied because it was "too big". Of course before no one informed us that they would accept it just if it fits to a given sizes! Very upset and angry, we decided to buy an extra seat for the dress (which, because the flight was so already so close, turned out to be more expensive than the tickets for both of us together!) And then our request was denied once more. The reason: the dress is TOO FRAGILE. They suggested we put it into the luggage. You see, it was too fragile for onboard but apparently not too fragile to be sent with the luggage even though everyone knows how the airlines treat your luggage! Then we told them it's ridiculous and sent the request for buying the extra seat again, and again we were denied! This time they said that the dress is "too big" (even though it was smaller and much lighter than e.g. musical instruments, which KLM allows to transport!) We have requested again and again have been denied that it's too big and then we requested again, promising that we gonna bend it three times, so it will be smaller (which of course we were not going to do, because then the dress would be completely destroyed!) - and then finally we were allowed to buy our overpriced seat. Of course, when we were actually flying, the crew was surprised that we had been forced to buy an extra seat - because they were immediately offering us space in the storage closet, which we had requested at the very beginning! And of course no one was trying to force us to bend the dress and of course the dress fit the seat perfectly and wasn't disturbing anyone. What I do not understand, is: what do the people who make such decisions at KLM have against weddings? Why did they force us to go through all that unnecessary stress just before our wedding? The crews and the people from the customer service were really nice - why some decision making clerk, hiding behind the firewall of the customer service, was trying to make our life so unnecessarily miserable? Really, KLM, you should rethink the attitude of some of your managers - who have no direct contact with the customers, yet are doing their best to make the experience as unpleasant as possible! | 4 |
Turkish Airlines | Zurich to Istanbul on Turkish. As I connected from an inbound flight on Swiss and had obtained my boarding pass for the connecting flight, I did not have to go through any check-in procedure. At the gate, the agents were courteous and ensured an orderly boarding. Onboard the brand new A321neo, the business class had the proper seating unlike many other European carriers which simply leave the middle seat of economy style seats empty. The seats were wider than some lie-flat seats I had experienced and had a good recline complete with a footrest. Each seat had its individual IFE screens which were quite large and had a good selection of movies and music. After take-off we were served breakfast which had a delicious selection of pastries, cheeses and fruit followed by a hot entree. At the end of breakfast, I was offered Turkish coffee which was served with a Turkish Delight on the side. The crew were super polite and readily available and they called on the passengers regularly. Flight pushed back on time and arrived slightly ahead of schedule. Having flown Turkish several times in recent years and occasionally written not-so-flattering reviews, I must say this flight was nearly perfect in all aspects - great aircraft, attentive service, on-schedule performance, good IFE and wifi and great food. If Turkish can replicate this consistently, it can certainly compete with the Middle-Eastern and Asian carriers. | 8 |
Air Europa | Zurich to Lima via Madrid. Fly Air Europa and you may be lost in the sky. No responsibility for connection problems! No functioning service or service staff on site. Simply lost in the sky. | 1 |
Grupo IAG | Zurich to London return. Both legs travelled with hand luggage only, and I could not choose a seat without paying. Fair enough but when there are 3 empty rows either side of 3 strangers cramped into one row and not allowed spread out as they had not paid the premium price seems mean to say the least. Hand Luggage fares are last to board, make them uncomfortable on board, no free food nor drink. | 3 |
Grupo IAG | Zurich to Los Angeles via Dublin. It was the worst airline experience I've ever had. 1. Rip off during online check-in. They make you pay for a regular tourist class seat. I had to pay 65USD just for having a seat 2. Extremely poor, outdated and non-functional entertainment system. 3. Very unfriendly cabin crew 4. Very dirty cabin and toilets 5. Greasy, non-tasty meals 6. Wifi not working 7. Uncomfortably cold cabin temperature. Everyone was wearing jackets and hoods. No blankets available. Overall experience: This airline is overwhelmed by its operation. It feels like they don't know what they're doing. | 1 |
Iberia | Zurich to Madrid return, very good and attentive service, my flights with Iberia always on time. Good food and beverage quality on international flights in Europe, you get a full meal for a very reasonable fare in Business Class. | 8 |
Iberia | Zurich to Mexico City via Madrid. I bought a round trip ticket with Iberia. Since my travel plans were uncertain, I intentionally bought a ticket that could be rebooked as well as canceled. Four weeks before departure, I wanted to cancel my return flight. I initiated a cancellation twice via telephone customer service (online cancellation not possible). Both times I was verbally confirmed that the return flight was cancelled and the money would be transferred in a few days (written confirmation was not possible). Weeks later I still did not have my money back. Calling customer service again, I was told that the ticket was never canceled and the passenger had not shown up. Therefore, there would be no refund. I took the case further but Iberia customer service ignored me. | 1 |
Grupo AirFrance-KLM | Zurich to Mexico City via Paris cdg. I was surprised at how comfortable the business class seats are. They are not fully flat, but I slept really well (also compared to other flights I've had). The cabin crew is friendly, the pursuer came to me personally and the service is professional. Down side is that window seats don't have direct Isle access, but there is plenty of space to pass the neighbour. | 8 |
Iberia | Zurich to Miami via Madrid. My husband and I flew Iberia yesterday and had the worst experience ever, at the check in counter in Zurich the lady offered us to fly Swiss if everybody shows up since the fly was oversold. We accepted, but at the end we flew Iberia since the plane was not full, at this point the lead counter person cancelled our assigned double seats by the window (he didn’t mention anything to us and we find out when we got to Madrid) and they gave us the most horrible seats in the middle even dough we got to the airport before anybody else. Not enough with the frustration we haven’t received our luggage yet, they never send the luggage to the plane. We travel at least twice a year on long flies to Europe but definitely will never use Iberia again. | 1 |
Grupo AirFrance-KLM | Zurich to Norwich via Amsterdam. Original return flight cancelled and the airline rebooking meant a one day delay in getting home. Working with a travel agent meant an additional stop but should have gotten me home on time. Further delays meant that I will now not get home until 12 hours later than booked. To make matters worse, the airline chose to bus dozens of passengers to a hotel more than 30 minute from the airport rather than a hotel closer to the airport (many of which had rooms, according to Internet booking sites). Any airline can fly you from A to B, it is how an airline performs when the chips are down that matter. I can't see that KLM did one thing right - they made no effort to get me home on time, they met their customer service obligations in the most cost effective manner for them - nothing taking the customer into account. | 2 |
Air Europa | Zurich to Recife via Madrid. Old A330-202 with a extremely poor food and beverages services, worst the snack served before landing. A frozen toast with ham and cheese warmed up. Staff is friendly. Money for value very low. I do not know honestly who is the worst airline among Tap, Condor and Air Europa flying directly from Europe to Recife. No In-flight entertainment (IFE) and the wifi on air was down. Luckily I downloaded a couple of films on my personal tablet. | 2 |
Grupo IAG | Zurich to Toronto via Dublin. Both my flights were delayed by over an hour. They lost my luggage - which was only returned days after. Impossible to reach customer services on the phone to track this luggage. Customers have to pay for meals on European trips. Vegetarian snack was just a tub of salad and a tub of fruit. | 2 |
Lufthansa | Zurich to Tucson via Munich. Lufthansa Customer Service is non-existent! One of my return flights got cancelled and a person or an algorithm rebooked my route, and now I arrive in Chicago at 9 PM while my flight to Zurich is at 7 PM. I have been trying to reach them for two weeks now on 800 645 3880, and am on hold forever. They received 9 billion Euros of taxpayers' money and can't afford to employ 20-30 more people in Customer Service Support? And there is the ridiculous robot chat which redirected me to contacting United Airlines, which I did. They were very nice and willing to help but they said only Lufthansa can change the wrongly rebooked flight. So, I have a month left till my flight, hopefully, someone will pick up at some point | 3 |
Grupo AirFrance-KLM | Zurich-Paris-Copenhagen on 16 Aug. 23 on A318 and A321, respectively. Award tickets. Lounges in both departure airports are very good: In Zurich, a separate Skyteam lounge is small, but boutique like with great offerings. In Paris, AFs Salon Lounge (T2 Hall F), is huge and does the job: I had a full breakfast and a nap. I was, without request, offered champagne while seated. Both flights briefly on time. Onboard services were very decent for economy with wine, drinks and snacks. Recognised as Gold Card holder and given premium attention: greeted, priority boarding, seat choice, and additional wine, even on a busy day with completely full flights. Jetbridging for boarding and deboarding, throughout. Decent product, will fly again | 8 |
Ryanair | Zwyczajni oszuści, tak wyglądają moje doświadczenia z RyanAir:Jan 2020: purchase via eSKY 6 tickets Berlin-Malaga-Berlin (Ryanair)May 2020: got information from eSKY „Your flight is cancelled"May 2020: applied for a refundThen many inquiries to either eSKY or Ryanair, without the solution.March 2021: still no moneyInformation from eSKY:many answers like: "Ryanair did not refund us, we have nothing to return to you", "please kindly understand, be patient..."Information from Ryanair (Ref: 293171):Nov 2020:"We have validated your claim and have arranged for a cheque to be issued for your refund claim.This cheque will be posted to the address provided by yourself and should be received in approx. 15 working days.This must be lodged to the account of the beneficiary and may take up to 10 days to clear"Dec, Jan, February, March: No answer=====Unikajcie korzystania z usług Ryanair - nie wierzcie wywiadom z prezesem że ogarniają sprawy covid - oni je zwyczajnie traktują jako źródło przychodów kosztem swoich pasażerów.=====Avoid using Ryanair services - don't believe the interviews with CEOs that they are dealing with hidden matters - they just treat them as a source of income (they take money, cancel a flight and not refund).===== | 1 |
Vueling | Zéro qualité, horrible | 1 |
Wizz Air | Zürich to Bucharest. Service Check-in in Bucharest / I was dabbled penalized I checked-in in Switzerland and everything went ok. Afterwards I add a luggage because I wanted to bring some presents to Bucharest. As I did not much to take home to Switzerland, I tried several tomes to check in in Bucharest for the home fly. Unfortunately, I got always an error message, and I could not check-in. At the end, as written in the error message, I decided to check in at the airport. First penalty: The check-in operator explained me that I did not check-in and therefore I must pay the service at the bank desk. The bank charged my credit card 260 RON instead for 167 RON! I think that the retour check in did not function because of the missing luggage. I will never fly again with Wizz Air! | 2 |
Turkish Airlines | Zürich to Denizli via Istanbul. Very comfortable and enjoyable flight. Cabin Crew was very friendly and they could speak fluent English. For the dinner you can choose between two hot meals. I have chosen the turkish style meat meal. It was delicious! The beverages-selection is huge. Boarding was good organized by the Cabin Crew Member. Last but not least, the aircraft was very clean an the inflight Entertainment was magnificent. I will fly always with Turkish Airlines. | 10 |
Iberia | Zürich to Madrid. Is the worst airline in customer service and loyalty program. I’ve been flying with them weekly since September 2021 and I put at least one claim every month. And forget about calling, waiting times of 20 mins and not a single time they solved my problem. | 2 |
Vueling | Zürich to Santiago de Compostela and return. Nothing special a usual flight as you would expect from a low cost airline. Fair price good value for money. 30 minutes late on the return leg due to air controller strike in France. | 8 |
Ryanair | [ ] Went to Dublin to Izmir 20 February 22. 3 flights and no problem with 10kg baggage or less. Coming back 26 February izmir to Frankfurt no problem. Frankfurt to Dublin Ryanair robbers charged the visually impaired/blind person i was assisting for both our bags €91.98. She rude ryanair thing bullied and forced him to pay or else leave bags here & off you go attitude, moving her shoulders up and down & laughing. When I ask to speak to a manager she said she would go & get one. she came back with 2 airport police officers. Such a thing to do. He nor I was shaking or afraid if that what the rude ryanair untrained one was hoping. She should get a job that more suitable if there is one for her. Both she and Ryanair when contacted used their policies & terms and conditions. What a rip off who dont see to listen or care ever. | 1 |
Grupo AirFrance-KLM | [CLAIM NUMBER C-7491040]I had travelled before to Brazil many times. This time my wife and I decided to use Air France because of slightly better flight times that fitted better with the sleep pattern of our 11 month infant. BIG MISTAKE. On arrival in Sao Paulo, our baby car seat was not delivered. We were planning to spend our 12 hour wait in Sao Paulo with my wife's sister, who would drive us to the coach station of Barra Funda to take a coach to our final destination. We had to cancel this plan because we couldn't drive our baby in a private car without a baby car seat. Sao Paulo's state allows taxi drivers to take infants without a car seat, which we had to do as there was no other choice to get to our coach, but we had to put our baby's safety at risk by doing this (40 minute drive) and incur in extra expenses. We were promised we would receive our baby car seat at our final destination within two days, which didn't happen. We were then offered to pick up the car seat within another two extra days by travelling ourselves to the nearest local airport (1 hour drive) or waiting at our final address up to 7-8 days, at which point we would have wasted half of our holiday time. We took the first option as we were already cancelling many of our family plans due to not being able to travel with our baby anywhere without our baby car seat. However, the car seat was not available for collection until a week later, so were misled as we not only waited a full week but we also had to drive one hour at our expense to collect our baby car seat at the local airport. We were also planning to hire a rental car and given the unreliability of the information given by Air France we had to include a baby car seat as an extra in the rental car, otherwise we would have had to cancel even further family plans in our Christmas holidays. At the airport in Sao Paulo we were told to keep receipts of our expenses resulting from the delayed baggage and they would be reimbursed, which was obviously a BIG LIE. We claimed a miserable £142.65 as honest expenses resulting from the delayed baggage, which is really nothing taking into account how much stress and damage they have made to our holiday time, as we were mainly travelling to allow my wife's family meet our new baby. However, they have declined to reimburse such an insignificant amount of money, of course with a nicely worded email emphasising how much they care about customer satisfaction (what a joke!). Not only the lied to us at the airport about refunding our expenses resulting from delayed baggage, they messed us up and down to get our baby car seat late and at our own expense, made us incur in extra expenses as a result of their utter incompetence to deliver a baby car seat, and also ruined over half of our Christmas holidays that we had been planning for months so that my wife's family could meet our 11 month infant, all that for the 'modest' price of around £2,500. I DEEPLY REGRET HAVING SELECTED AIR FRANCE. BIG DISAPPOINTMENT from what is supposed to be the main airline of a country like France. Will never use them again. AVOID AIR FRANCE AT ALL COSTS, THANK ME LATER! | 1 |
Vueling | [SR_Number: 1-7186908198] - Vueling cancelled my trip and offered me another with one stop and late arrival. I was told that I could have my money back which I wanted. They agreed and told that I would have them within max a week. Though I send them a mail almost everyday I still have not seen any refund one month after and nobody answers my mails. I am now in contact with the legal authorieties in Denmark to help me getting my money back as well as the bank is trying to get the money. This is simply to risky and I will warn everybody to buy tickets at them | 1 |
Ryanair | [Sajid gul ][edinburgh ][EH4 4SE ][07440126863]Subject: Request for Ticket RefundDear ryanair ,I hope this message finds you well. I am writing to request a refund for my ticket purchased .My booking reference number ( M1L64B) Edinburgh to BarcelonaBarcelona to Edinburgh ( BQYFXJ)Unfortunately, due to reason for refund refusal of my visa I am unable to attend use my ticket. According to your refund policy, I believe I am eligible for a refund.I have attached copies of my ticket and any relevant documentation for your reference.Thank you for your attention to this matter. I look forward to your prompt response regarding my refund request.Sincerely,Sajid gul | 1 |
Ryanair | [Update]After 5 weeks of live support and e-mails, compensation was finally paid. This was exhausting and a real dampener to the flight experience. That being said, the crew was very friendly. Planes were clean and functional for the price. Special assistance was provided, albeit with a lengthy wait on landing at Manchester. If RyanAir could sort out the customer support, it would go a long way to restoring my faith in the company, but I have increased my star rating from 1 to 2.[Original]CEO Michael O'Leary has the nerve to blame Heathrow, airports, and ground crew for all the issues that impacted summer air travel. How about spending a little more time and energy on your own company's failings, specifically with the non-existent customer support?We endured a 17-hour delay on our flight. Two complaint tickets were submitted requesting compensation. One closed as solved with absolutely zero communication from Ryanair. Another, request to escalate the previously closed ticket has now been ignored for 28 days.Look out for the small-claims court summons RyanAir. Although something tells me that will be ignored as well. | 2 |
Pegasus Airlines | [ref:_00D58I8eu._5004I1VxvsJ:ref]Pegasus 08006685 numbered queryFlying Pegasus is a night mare. They lost my 5000$ worth luggage. Want to compensate pennies , ruined my trip. This is my 2nd terrible experience. 1st one was when they pegasus did not refund me a 600$ When the flight was cancelled. | 1 |
EasyJet | a 30mins wait but problem solved in a couple minutes only. | 4 |
EasyJet | a 4-hour delay with the pilot explicitly acknowledging that it was due to a technical problem in the aircraft in a previous flight and yet Easyjet refuses to compensate saying that the information given on the day by the crew was wrong. Reading other reviews that is just an Easyjet classic.I am a frequent flier and so far I have avoided using Easyjet again, I really hope not to use it again. | 1 |
Ryanair | a bit like hearding cattle n where you didnt mind before because it was so cheap, now its on par in price with all the other airlines you need to be treated a little better. | 2 |
Wizz Air | a bullsh*t company not providing you with the boarding passes and then charging you at the airport | 1 |
Ryanair | a catastrophic company with staff online and on site impolite and incompetent to see ignorant, and to say that there are still travelers who choose this company. it is high time that other more serious and less unpleasant companies take over. good advice for new customers: avoid Ryanair at all costs, it's in your interest!!!une compagnie catastrophique avec du personnel en ligne et sur place impoli et incompetent voir ignorant, et dire qu'il y a encore des voyageurs qui choisissent cette compagnie. il est grand temps que d'autres compagnies plus sérieuses et moins disgracieuses prennent le relai. un bon conseil pour les nouveaux clients: éviter à tout prix Ryanair c'est dans votre intérêt !!! | 1 |
Grupo AirFrance-KLM | a company with NO responsibility, they cancelled my flight 24 hrs before the departure for COVID reasons (and this can happen in other companies too) but the unexpected part was that they didn't respond to my messages/calls in WhatsApp/local office/Facebook/Twitter. they didn't call me or offered me another flight with another company, they simply cancelled the flight and send me a mail. unexpected behaviour from a big company..I'll never ever fly with you again. YOU RUINED MY TRIP | 1 |
EasyJet | a damned company worse even than ryanair.never again | 1 |
Pegasus Airlines | a disappointing experience with this airline. Flights were consistently delayed, with minimal communication or updates provided to passengers. Additionally, the airport staff seemed unfriendly and unhelpful | 1 |
EasyJet | a full day in the airport lounge is bad enough without having to spend hours on line or on the phone trying to get a refund | 1 |
Jet2.com | a great experience on a Jet2.com trip.Plane on time, comfy seats, friendly staff. | 5 |
EasyJet | a great help, thank you very much | 5 |
EasyJet | a half an hour waiting time for a response in a web chat is not ideal especially when you still haven't had a response in that time, a timer for expected response or place in the queue might be helpful, also your website was not much use as everytime i tried to go into make changes due to a cancelled flight I got a service unavailable - configuration not available page. | 1 |
Ryanair | a money grabber | 5 |
EasyJet | a right mess created by the travel agent sorted by an excellent member of easyjet staff | 5 |
Ryanair | a totally unreliable company , I have never been treated so badly. we got £18 compensation for them cancelling our flight for 24hr, what was worst it was not in a place were we could arrange alternative transport to get home, because we were stranded in Ireland | 1 |
EasyJet | a very good experience with Nomhle a very kind & professional person. | 5 |
EasyJet | a very no nonsense approach to resolve our issue and speedy | 5 |
Ryanair | a £35 flight would actually cost me £200This is just downright dishonest - despite all the Irish Blarney; I'll go elsewhere thanks. | 2 |
Ryanair | a) The baggage charges are hidden until a booking and payment has been made. This is completely unacceptable.b) The charges for taking check-in luggage are too high.c) To disguise this further by charging double the fee to bring our own baggage home is doubly unacceptable. | 1 |
Ryanair | absaloutly discustin customer service. got to Budapest Airport to be told I don't have a seat on the plane to Manchester. apparently they sell 10% more seats than the plane holds so now I'm stranded in budapest on hold until spare seat is available back to the UK 😡😡 | 1 |
EasyJet | absoloutley shocking.I went to the french alps with my family firstly to be charged for hand luggage which didn't arrive the other end. It completely ruined my holiday.. took me days to get any correspondence from easyjet. I've had one email to accept my claim nothing since to case no feed back. I'm appalled with the customer service. | 1 |
EasyJet | absolute crap customer service and airline. 8 hour delay with no updates on flight what so ever. After trying to file for compensation they denied it cause the delay was due to "weather". Which is crap, we had family in paris waiting and the weather was fine. They had to reroute a entire different plane from mulan to get us. It was not due to "bad weather" | 1 |
Ryanair | absolute crap of the company, arrived at the airport 2,5 h before the flight two check in desks tried to serve 4 flight was queuing up for 2 h and when reached the desk they said sorry but can't check you in it's too late. gone and bought tickets with wiz air last minute and they were very helpful to get us to our destination. | 1 |
EasyJet | absolute disgrace of an airline relayed in lisbon for 8 hours no information and given an 4.5 euro food voucher which you can just about buy a coffee out of now face a fight to get the compensation i am entitled to by law | 1 |
Grupo IAG | absolute disgrace off a company, had a flight booked with BA, who then cancelled by flight due not enough passengers for the flight , which means i cannot make my other flight with another company. was told by BA that its not there issue and just contact customer relations team with a 28 days SLA. Japneet on live chat cant understand what is been said , then spoke to Nidhi who yet again cannot grasp what was been said and just kept saying speak to another department but can not be transferred you need to send a email. Absolute joke off a company , first time using BA and will be last time. All i want is someone compensation for there error but as usual they don't want to take any owner ship, no wonder there wasn't enough passengers on the flight they probably no what a rubbish airline this is and have gone with a better one . | 1 |
Ryanair | absolute disgrace. Plane landed in a different airport in Ireland due to adverse weather conditions. Initially we were told that they would have arranged transport to the original destination and got us to wait inside the plane. Long time afterwards we started receiving messages on our phones saying that they could not arrange a transport and to make our way to the original destination (130km away). The problem was that we all had to get a taxi, so there was the rush of at lest 200 passengers to book a taxi from that flight in addition to other passengers from other flights... I saw people desperate and crying because didn't have enough money (at least 300bucks) to pay for a taxi to take them to their car or to their other flight. I was lucky I had enough cash with me but imagine an older person or a student or a person with disabilities flying with ryanair left stranded in the middle of the night without food or water and having to wait or search for a bus the following day in a unfamiliar place. They tell you that you can claim back reasonable expenses but the process to claim that back isn't as straight forward and two weeks later my application is still pending .... i'd say Trustpilot would censor my feedback if I was to write things that should be done to CEO Michael Kevin O'Leary so I will refrain from doing so. But really shame on yo Michael... but what goes around comes around, you will get in on your face one day | 1 |
EasyJet | absolute joke of a company! stuck in bulgaria cannot get in touch with anyone | 1 |
EasyJet | absolute joke! | 1 |
Vueling | absolute scam!avoid!playing silly when asked where is my refund from June... | 1 |
Vueling | absolute scum of a customer service plan. no way to get to a live agent via phonecall. you're always transferred to different lines which don't provide any useful information. | 1 |
Lufthansa | absolute terrible customer service -- no answer to phone calls or emails, no way to contact a living person | 1 |
Ryanair | absolute worst airline ever. two flights in one day delayed for over 4 hours collectively. ruined my stay as flight got in at 1am. they made me pay 55euro because I was 2 minutes late to check in at airport then ended up being delayed for over an hour. don't fly Ryan air unless you want to be late or ripped off or both. and dont expect any compensation they wont even give you a cup of water if the flight is 3 hours delayed and you been sleeping on the airport floor. | 1 |
Grupo IAG | absolutely abysmal customer service - it needs a miracle to actually be able to get in touch with a real person on the phone (for every request a totally unhelpful text message is sent) and then after more than 10 minutes of confirming the identity (including asking for passport number !!) and another 10 minutes of waiting time for different checks (?!), the call will eventually get disconnected !!and don't get me started on the British Airways website | 1 |
EasyJet | absolutely amazing service , so grateful | 5 |
EasyJet | absolutely appalling website. booking is made as difficult and confusing as possible. all designed to trip you up into making an incorrect booking or adding something you don't need. the baggage and seat booking is nothing short of a legitimate scam. seats included? oh no there not. booking for 2 people but only want to take one hold bag? nope. they'll automatically add it for both bookings and there is no way to edit it. ended up having to make two separate bookings. oh and be careful of the ticket price page.... and....and...and.....robbing, scamming sods. it used to be so easy..... noteasyjet.com | 1 |
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