ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	absolutely appalling, first time we've used easy jet, we booked through love holidays so this is a flight only with easy jet however we got 1 letter incorrect in someone's name and i have been on hold a total of 7 hours over the past 2 days and the online chat isn't available, appalling service and fair to say we will not be flying easy jet again !!!	1
EasyJet	absolutely atrocious service when our flight was cancelled in Gibralter on the 25th of April this year,started boarding then decided to offload passengers and luggage due to a fault with the air conditioning.Eventually where told no flight until 10.30pm the following day adding insult to Injury where the left to fend for ourselves,find our own transport and accommodation for the night and pay for it along with any food we would need.literally thrown onto the streets as they where closing the airport including elderly passengers and those with you g children and babies.Conflicting information given the following day as it kept changing Appalling customer service,the males in our group had to sleep on the street that night as no hotel accommodation available,luckily managed to squeeze the females onto a boat just by pure chance.	1
Ryanair	absolutely awful i will endeavour never to fly with this airline again animals in freight get treated than passengers.Its the 2nd instance ive had the misfortune of flying with this airline they treat you will utter contempt from the scamming way they make you pay extra for everything to the way you are treated poorly when the mistake is their fault .Still waiting for reports regarding my daughters lost case that didnt even make it to our holiday destination.Every single time we try to contact them they start a new claims reference number and so the merry or not so merry go round starts again .We have had 18 claims reference numbers in the last 12 weeks and are no further on .The planes are dirty and full of rubbish as the planes are normally late on turnaround and youve more chance of winning the lottery than getting even basics like food and drink on board of any description ,but they will try several times throughout the flight try to sell you perfumes and other tat at highly inflated prices or special offers ,Thanks again RYANAIR for making my holiday truly memorable for the wrong reasons avoid this airline like the plague	1
EasyJet	absolutely horrendous. Pay extra and fly with someone else - will save you money in time	1
Grupo IAG	absolutely horrible, cabin crew dont care about their passengers while always cancelling flights, the seats were absolutely horrible too	1
Vueling	absolutely impossible to get in contact with any sort of customer service. My boarding pass got sent to a random email address i had never seen before, so I tried contacting them. Absolutely impossible to reach them. Absolute trash company	1
Ryanair	absolutely impossible to get through to anyone, i have been on the phone the last 40th minutes waiting to be put through to someone and then hung up on me	1
Vueling	absolutely no customer service. if you have problem they're not able to help you. they made me lose my flight (due to incompetence of people at Spain's call centres). later on, to get refund for my ticket its a nightmare. dont book with them.	1
EasyJet	absolutely pointless - no help whatsoever. Like speaking to a bot.	1
Ryanair	absolutely rubbish told I had 57 min wait for my online chat for a refund 5 hours later still no closer!! this has been since March would never use again!	1
EasyJet	absolutely rubbish, no phone numbers, completely inadequate response	1
Wizz Air	absolutely scammer,delay flight for 10 hrs ,absolutely a joke , DO NOT FLY WITH WIZZCATCH THE BUS TO DIFFERENT COUNTRY IF YOU CANNOT FIND ANY FLIGHT STILL IS WORTH IT , TRUST ME !	1
Vueling	absolutely shocking customer service, when you can get through. refused to refund baggage claim, even mocked! DO NOT USE!! AS OTHERS HAVE SAID THEY'RE A SCAM!!	1
Ryanair	absolutely shocking service waiting since May for a refund to be told its the other company and passed from pillow to postNever ever use again	1
Jet2.com	absolutely smashing	5
SAS	absolutely unacceptable!. I was traveling from Europe to USA (12 hrs flight) with my 2 little kids (6 and 7 years old) and although we had seats assigned we were SEPARATED at seating for the whole entire flight!!!! My kids were sitting BY THEMSELVES and not only was it super stressful for them or myself (during turbulences etc - I wasn't able to help them) but meals, bathroom breaks... Made a claim with SAS 3 months ago - no response other than initial automated email that I made a claim. No way to get through them on the phone... I will be researching other options to address that matter because this is unacceptable!!!	1
Ryanair	absolutely unbelievable our flight was meant to go at 21:55 it took off around 12:00 and they didn't allow us on? absolutely disgraceful and then they tried to blame it on the airport staff who were also a bit rude!!	1
EasyJet	absolutely was shocking waited over an hour then he cut me off	1
Ryanair	accidentally didn't book check-in luggage during booking, want to add 20min later, being told to pay double (40 euro instead of 25). Spend 2 hours with a chatbot on the day and they were very rude and adamant that 40 euro must be paid, despite their own policy says minor changes with 24 hours is allowed which includes name, destination, date... Tried to talk to customer service, was put on hold for 2 hours and be hanged up by the agent after 5 min conversation saying nothing can be done. Since they were deliberately separating families on the plane we have stopped using them. Because this was an emergency booking and they are the only carrier we decided to give them another go, but end up with a lot of stress and anger, not worth the hassle. Will never, ever, ever use them again! I'd pay for the premium to be treated like a customer. BTW, we had some issues with Easyjet flight and they were quite helpful. Same low-cost airline but much better service.	1
EasyJet	achieved what I needed, but had to pay extra	4
EasyJet	actual issue is going on more than a week..hence IT failed so far	3
Vueling	advise you never to fly with this airline. What a terribly bad service, both on the plane and afterwards. They don't follow through on agreements. I've been trying for months to receive a claim and proof that my suitcase wasn't found. I was also supposed to get a new ticket because we had to change gates 4 times at the airport. That was not fulfilled either. Absolutely terrible.	1
EasyJet	advised was in customer service queue...no info as to where in the line, no info as to possible wait times and an hour later still zero info. The virtual assistant was awful so I was attempting human service but apparently no one monitoring or providing support. JUST knowing I was actually in a queue would have been encouraging but I suspect I never was and you just wait for people to give up	1
EasyJet	advisor was great but website wasnt working	4
EasyJet	advisor was very efficient and corrected my booking error quickly and efficiently	5
EasyJet	after 1 hour no response at all on chat - absolutely appalling	1
EasyJet	after 3 weeks of back and forth to correct an error made by their team, Raja'i finally helped me resolve the issue, at a much lesser cost than other customer agents. I had hoped it'd come at no cost to correct their error but the final charge I got was manageable and Raja'i was very patient and reasonable.	4
EasyJet	after 45 minutes I was timed out I can't look at my screen for 45 minutes without any indication on when I might receive assistance	1
EasyJet	after 5 minutes of waiting, got as answer no help !!	1
Turkish Airlines	after 5 times cancellation, 20 days passed and still no refund, they only gave me a feedback code, and every time I call they say it's under reviewridiculous	1
EasyJet	after a short wait my query was resolved really	5
Ryanair	after agreeing to go on holiday with my family for my christmas present we looked at flying with this company. after finding the place to i was just going to order the 8 tickets but then saw the media report from Michael O'Leary saying "If you're not vaccinated, you shouldn't be allowed in the hospital, you shouldn't be allowed to fly, you shouldn't be allowed on the London Underground, and you shouldn't be allowed in the local supermarket or your pharmacy either. my son and i both cant have the jab due to medical issues at the moment so found this comment in very poor taste. i decided to not fly with his airline or any other and have a four weekend breaks camping for the same price. i have also read on here peoples bad experiances and seen in the media the same issues. i am glad i didnt fly with his company	1
EasyJet	after an issue with the website this evening, i was helped out by online chat, they managed to resolve my issues with little fuss! so very pleased with their help :)	5
Vueling	after booking a flight, I received a notification of a time change. The email indicated a change of 5 minutes, but then when entering the site on the booking management page there was an extra 3 hours of stopover.I tried to contact the Italian support number, but it is out of service. I tried to write an email to contactus, but I received an automatic email with useless links.Really terrible customer service! I wouldn't recommend it to anyone!	1
EasyJet	after leaving our bags in france they say they will givbe us 25 pound compensation each every day we dont have our bags. 1 week later we get our bags and they say we will get our compensation soon. 2 weeks later they call us and say we arent getting any money horrible service	1
EasyJet	after making me wait more then 1 hour he just disconnected without any information !!!	1
Ryanair	after six hours at Dinard airport being told plane had been delayed by 25 minutes then told plane landed at Rennes and coach would take us there for journey. coach never materialised and herded back through customs for the second time after being told pilot would now land at Dinard. Sat in departure lounge expecting plane to land in 15 minutes - never arrived and eventually someone with balls told us flight had been cancelled altogether. There was no adverse weather conditions - after all my husband had just driven me 150 miles to the airport and after this fiasco drove a further 150 miles to pick me up again! At the very best Ryanair are liars, there was never a redirected flight, there never was a pickup coach arranged and there never was a plane going to land that night at Dinard. No Ryanair staff at airport - convenient! Airport staff unbelievably rude - not their problem. Oh but there was a ferry the next day. How the fek was I supposed to catch that one. No railway, coaches, only expensive taxis... budget airline - wouldn't rate them that highly. website impossible to decipher. Shambolic company shouldn't be allowed to trade as an airline.	1
EasyJet	after waiting for 1.5 hours for a response from your online customer service, your agent swiftly ended the chat after 2mins of connecting to the chat during which I had not been able to respond. A more lenient approach is required to allow customers to have to bear with a 1.5hr wait to get in contact with customer service.	1
EasyJet	after waiting nearly an hour, very liitle emphamy or help.	1
Pegasus Airlines	again things are true about this air line regarding delaysi had a 3hr and 30min buffer in between flights and i missed it due to delay in taking offwe were there early we watched the staff arrive late and start loading the plane with stock for the internal flight food and barthey just dont care about passengers at all everything takes priority over flygps as its a new company compared to the rest of the airlines keep clearnothing to report back on this airline no customer service contact what so ever be very careful about who you book with to turkey do not use Turkish airlines read reviews	1
EasyJet	agent NADA asks "how can i help" then does not respond for 15 minutes to my messages	1
EasyJet	agent closed the chat since I couldnt make up my mind	1
EasyJet	agent disconect the chat	1
EasyJet	agent extremely unhelpful and a compete waste of time	1
EasyJet	agent is very helpful	5
EasyJet	agent kept on repeating the same questions	1
EasyJet	agent likes to educate passenger, worst experience	1
EasyJet	agent very helpful	5
EasyJet	agent was able to assist me	5
EasyJet	agent was great and really helped . great service	5
EasyJet	agent was great, wait time not so great. Why change my flight by 10 hours but not give me the option to chnage or cancel it online. Wasted both my time and the agents.	4
EasyJet	agent was helpful and did everything that was neededshe was proactive	5
EasyJet	agent was polite but just repeated the same contact number that couldn't help!	1
EasyJet	agent was quick and responsive, handle my query with professionalism care and attention to detail	5
EasyJet	agent was very helpful	5
EasyJet	agent was very helpful unlike the first agent I chatted to	5
EasyJet	agent was very nice and he solves my problem very fast	5
Jet2.com	airport experience at both ends was good .flight was good and on time	5
Ryanair	all channels of communication with Ryainair are extremely painful, they actively try and avoid customer interaction.	1
Jet2.com	all good apart from that it always misses the departure slot in the airport	4
Jet2.com	all good as usual	5
Jet2.com	all good. stress free. storage in overheads were an issue.	5
EasyJet	all great thankyou	5
Ryanair	all in all I have taken more than 100 Ryanair flights, it is reliable, cheap and the app is very comfortable. If you play their game right, you will fly for cheap. If you need to make changes or showing up with more luggage, it is a risk you are taking. The support is helpful with refunding cancelled flights and the food on board is cheap and good.	5
Jet2.com	all is good from the moment you arrive at the airport to the destination airport you feel you are in good hands.7	5
Jet2.com	all on time and good staff	4
EasyJet	all prefect. thx	5
EasyJet	all sorted within a matter of minutes, very helpful	5
Jet2.com	all staff were lovely and efficient good communication from booking to flying	5
Jet2.com	all stuff, even the pilots absolutely fantastic	5
Vueling	all the terrible reviews are true and in one flight all the bad things are seen in microcosm. from the terrible impersonal and confusing automated check in right through to the exorbitant and arbitrary extra charges if you dare to bring a small cabin bag to the miserable and authoritarian staff policing your hand baggage to the lateness with no apology and no customer engagement. Awful and depressing experience. Only Qatar and Ryan Air come close.	1
Grupo IAG	all they care about is the money and they will off load you if you even have to change things for your own safety. they are the worst airline every, being disabled they use it to screw you over.	1
EasyJet	all this is fine for younger people NOT for the elderly we are not that savy and there are no people we can just talk to	2
Jet2.com	all ways my first call jet two for me is the best . good staff good flight times etc etc	5
Jet2.com	all went according to plan	5
Jet2.com	all went fine meals ordered turned up on time, small delays but expected with the bad weather situation	5
Jet2.com	all went well and everything on time. support for my wife at each end of the flight was superb. Well done all . Have already booked for next year> Thanks.GDL	5
Ryanair	all went without any drama on a flight to sweden.Slight delay before takeoff but food and drink cheap.	4
Jet2.com	allowed to board then kept on tarmac for 45 mins	3
Grupo AirFrance-KLM	allways having problem with flight booking in KLM website it is very slow and you need to enter all the information again.	1
Jet2.com	although a half hour waÄ±t on the tarmac..good servÄ±ce as only 25 passengars..very pleasant staff	4
Jet2.com	although an hour and a half delayed, the staff were very friendly and made the journey feel much shorter,, im over 6 foot and there is loads of space to stretch out,	5
EasyJet	although had a to wait in a queue my query was answered	5
EasyJet	although it was my mistake because i booked the wrong flight, easyjet rebooked the flight free of charge. I was helped in a very friendly and helpful way. thank you very much	5
Jet2.com	although the flight was delayed this is not the fault of the pilot. the airport in verona was a shambles, very very busy and if we had not jumped the long line of people waiting to go through passport control we would have missed our flight, but the pilot made up 20 minutes,and was only 20 minutes late in arriving in edinburgh.	5
Jet2.com	although we were a few minutes late taking off the time was made up & actually arrived back early. Lovely clear announcements by the Pilot & Cabin Crew. Luggage collected straight away!	5
EasyJet	althoughh my mistake the adviser was able to clear up my mistake and gave me a path to rebooke	5
EasyJet	always a fabulous experience with this airline. very accommodating and never have any delays. would recommend!!	5
Jet2.com	always a good comfortable flight with Jet2	5
Jet2.com	always a pleasure to fly with jet2 very nice and helpful staff	5
EasyJet	always delays, zero customer care	1
Jet2.com	always enjoy flying with jet2, teams are friendly, food has been good on the occasions i've eaten.	5
Jet2.com	always excellent, never book with anyone else for short haul.Cabin crew brilliant from start to finish & pilot gave a lot of info which is appreciated as a nervous flyer.	5
Jet2.com	always find travelling with jet2 straightforward and laid back.	5
Jet2.com	always first class service every time i travel	5
Jet2.com	always fly jet2 when we can . excellent service as always but the flight was very warm ðŸ˜³	4
Ryanair	always get there were i want and chaeper than others. From Tampere.	4
Jet2.com	always good staff always friendly and informative xx	5
Jet2.com	always had good flights with jet2. I never had any problems.	5
Jet2.com	always happy to fly with jet2, never disappointed	5

EasyJet

absolutely appalling, first time we've used easy jet, we booked through love holidays so this is a flight only with easy jet however we got 1 letter incorrect in someone's name and i have been on hold a total of 7 hours over the past 2 days and the online chat isn't available, appalling service and fair to say we will not be flying easy jet again !!!

1

EasyJet

absolutely atrocious service when our flight was cancelled in Gibralter on the 25th of April this year,started boarding then decided to offload passengers and luggage due to a fault with the air conditioning.Eventually where told no flight until 10.30pm the following day adding insult to Injury where the left to fend for ourselves,find our own transport and accommodation for the night and pay for it along with any food we would need.literally thrown onto the streets as they where closing the airport including elderly passengers and those with you g children and babies.Conflicting information given the following day as it kept changing Appalling customer service,the males in our group had to sleep on the street that night as no hotel accommodation available,luckily managed to squeeze the females onto a boat just by pure chance.

1

Ryanair

absolutely awful i will endeavour never to fly with this airline again animals in freight get treated than passengers.Its the 2nd instance ive had the misfortune of flying with this airline they treat you will utter contempt from the scamming way they make you pay extra for everything to the way you are treated poorly when the mistake is their fault .Still waiting for reports regarding my daughters lost case that didnt even make it to our holiday destination.Every single time we try to contact them they start a new claims reference number and so the merry or not so merry go round starts again .We have had 18 claims reference numbers in the last 12 weeks and are no further on .The planes are dirty and full of rubbish as the planes are normally late on turnaround and youve more chance of winning the lottery than getting even basics like food and drink on board of any description ,but they will try several times throughout the flight try to sell you perfumes and other tat at highly inflated prices or special offers ,Thanks again RYANAIR for making my holiday truly memorable for the wrong reasons avoid this airline like the plague

1

EasyJet

absolutely horrendous. Pay extra and fly with someone else - will save you money in time

1

Grupo IAG

absolutely horrible, cabin crew dont care about their passengers while always cancelling flights, the seats were absolutely horrible too

1

Vueling

absolutely impossible to get in contact with any sort of customer service. My boarding pass got sent to a random email address i had never seen before, so I tried contacting them. Absolutely impossible to reach them. Absolute trash company

1

Ryanair

absolutely impossible to get through to anyone, i have been on the phone the last 40th minutes waiting to be put through to someone and then hung up on me

1

Vueling

absolutely no customer service. if you have problem they're not able to help you. they made me lose my flight (due to incompetence of people at Spain's call centres). later on, to get refund for my ticket its a nightmare. dont book with them.

1

EasyJet

absolutely pointless - no help whatsoever. Like speaking to a bot.

1

Ryanair

absolutely rubbish told I had 57 min wait for my online chat for a refund 5 hours later still no closer!! this has been since March would never use again!

1

EasyJet

absolutely rubbish, no phone numbers, completely inadequate response

1

Wizz Air

absolutely scammer,delay flight for 10 hrs ,absolutely a joke , DO NOT FLY WITH WIZZCATCH THE BUS TO DIFFERENT COUNTRY IF YOU CANNOT FIND ANY FLIGHT STILL IS WORTH IT , TRUST ME !

1

Vueling

absolutely shocking customer service, when you can get through. refused to refund baggage claim, even mocked! DO NOT USE!! AS OTHERS HAVE SAID THEY'RE A SCAM!!

1

Ryanair

absolutely shocking service waiting since May for a refund to be told its the other company and passed from pillow to postNever ever use again

1

Jet2.com

absolutely smashing

5

SAS

absolutely unacceptable!. I was traveling from Europe to USA (12 hrs flight) with my 2 little kids (6 and 7 years old) and although we had seats assigned we were SEPARATED at seating for the whole entire flight!!!! My kids were sitting BY THEMSELVES and not only was it super stressful for them or myself (during turbulences etc - I wasn't able to help them) but meals, bathroom breaks... Made a claim with SAS 3 months ago - no response other than initial automated email that I made a claim. No way to get through them on the phone... I will be researching other options to address that matter because this is unacceptable!!!

1

Ryanair

absolutely unbelievable our flight was meant to go at 21:55 it took off around 12:00 and they didn't allow us on? absolutely disgraceful and then they tried to blame it on the airport staff who were also a bit rude!!

1

EasyJet

absolutely was shocking waited over an hour then he cut me off

1

Ryanair

accidentally didn't book check-in luggage during booking, want to add 20min later, being told to pay double (40 euro instead of 25). Spend 2 hours with a chatbot on the day and they were very rude and adamant that 40 euro must be paid, despite their own policy says minor changes with 24 hours is allowed which includes name, destination, date... Tried to talk to customer service, was put on hold for 2 hours and be hanged up by the agent after 5 min conversation saying nothing can be done. Since they were deliberately separating families on the plane we have stopped using them. Because this was an emergency booking and they are the only carrier we decided to give them another go, but end up with a lot of stress and anger, not worth the hassle. Will never, ever, ever use them again! I'd pay for the premium to be treated like a customer. BTW, we had some issues with Easyjet flight and they were quite helpful. Same low-cost airline but much better service.

1

EasyJet

achieved what I needed, but had to pay extra

4

EasyJet

actual issue is going on more than a week..hence IT failed so far

3

Vueling

advise you never to fly with this airline. What a terribly bad service, both on the plane and afterwards. They don't follow through on agreements. I've been trying for months to receive a claim and proof that my suitcase wasn't found. I was also supposed to get a new ticket because we had to change gates 4 times at the airport. That was not fulfilled either. Absolutely terrible.

1

EasyJet

advised was in customer service queue...no info as to where in the line, no info as to possible wait times and an hour later still zero info. The virtual assistant was awful so I was attempting human service but apparently no one monitoring or providing support. JUST knowing I was actually in a queue would have been encouraging but I suspect I never was and you just wait for people to give up

1

EasyJet

advisor was great but website wasnt working

4

EasyJet

advisor was very efficient and corrected my booking error quickly and efficiently

5

EasyJet

after 1 hour no response at all on chat - absolutely appalling

1

EasyJet

after 3 weeks of back and forth to correct an error made by their team, Raja'i finally helped me resolve the issue, at a much lesser cost than other customer agents. I had hoped it'd come at no cost to correct their error but the final charge I got was manageable and Raja'i was very patient and reasonable.

4

EasyJet

after 45 minutes I was timed out I can't look at my screen for 45 minutes without any indication on when I might receive assistance

1

EasyJet

after 5 minutes of waiting, got as answer no help !!

1

Turkish Airlines

after 5 times cancellation, 20 days passed and still no refund, they only gave me a feedback code, and every time I call they say it's under reviewridiculous

1

EasyJet

after a short wait my query was resolved really

5

Ryanair

after agreeing to go on holiday with my family for my christmas present we looked at flying with this company. after finding the place to i was just going to order the 8 tickets but then saw the media report from Michael O'Leary saying "If you're not vaccinated, you shouldn't be allowed in the hospital, you shouldn't be allowed to fly, you shouldn't be allowed on the London Underground, and you shouldn't be allowed in the local supermarket or your pharmacy either. my son and i both cant have the jab due to medical issues at the moment so found this comment in very poor taste. i decided to not fly with his airline or any other and have a four weekend breaks camping for the same price. i have also read on here peoples bad experiances and seen in the media the same issues. i am glad i didnt fly with his company

1

EasyJet

after an issue with the website this evening, i was helped out by online chat, they managed to resolve my issues with little fuss! so very pleased with their help :)

5

Vueling

after booking a flight, I received a notification of a time change. The email indicated a change of 5 minutes, but then when entering the site on the booking management page there was an extra 3 hours of stopover.I tried to contact the Italian support number, but it is out of service. I tried to write an email to contactus, but I received an automatic email with useless links.Really terrible customer service! I wouldn't recommend it to anyone!

1

EasyJet

after leaving our bags in france they say they will givbe us 25 pound compensation each every day we dont have our bags. 1 week later we get our bags and they say we will get our compensation soon. 2 weeks later they call us and say we arent getting any money horrible service

1

EasyJet

after making me wait more then 1 hour he just disconnected without any information !!!

1

Ryanair

after six hours at Dinard airport being told plane had been delayed by 25 minutes then told plane landed at Rennes and coach would take us there for journey. coach never materialised and herded back through customs for the second time after being told pilot would now land at Dinard. Sat in departure lounge expecting plane to land in 15 minutes - never arrived and eventually someone with balls told us flight had been cancelled altogether. There was no adverse weather conditions - after all my husband had just driven me 150 miles to the airport and after this fiasco drove a further 150 miles to pick me up again! At the very best Ryanair are liars, there was never a redirected flight, there never was a pickup coach arranged and there never was a plane going to land that night at Dinard. No Ryanair staff at airport - convenient! Airport staff unbelievably rude - not their problem. Oh but there was a ferry the next day. How the fek was I supposed to catch that one. No railway, coaches, only expensive taxis... budget airline - wouldn't rate them that highly. website impossible to decipher. Shambolic company shouldn't be allowed to trade as an airline.

1

EasyJet

after waiting for 1.5 hours for a response from your online customer service, your agent swiftly ended the chat after 2mins of connecting to the chat during which I had not been able to respond. A more lenient approach is required to allow customers to have to bear with a 1.5hr wait to get in contact with customer service.

1

EasyJet

after waiting nearly an hour, very liitle emphamy or help.

1

Pegasus Airlines

again things are true about this air line regarding delaysi had a 3hr and 30min buffer in between flights and i missed it due to delay in taking offwe were there early we watched the staff arrive late and start loading the plane with stock for the internal flight food and barthey just dont care about passengers at all everything takes priority over flygps as its a new company compared to the rest of the airlines keep clearnothing to report back on this airline no customer service contact what so ever be very careful about who you book with to turkey do not use Turkish airlines read reviews

1

EasyJet

agent NADA asks "how can i help" then does not respond for 15 minutes to my messages

1

EasyJet

agent closed the chat since I couldnt make up my mind

1

EasyJet

agent disconect the chat

1

EasyJet

agent extremely unhelpful and a compete waste of time

1

EasyJet

agent is very helpful

5

EasyJet

agent kept on repeating the same questions

1

EasyJet

agent likes to educate passenger, worst experience

1

EasyJet

agent very helpful

5

EasyJet

agent was able to assist me

5

EasyJet

agent was great and really helped . great service

5

EasyJet

agent was great, wait time not so great. Why change my flight by 10 hours but not give me the option to chnage or cancel it online. Wasted both my time and the agents.

4

EasyJet

agent was helpful and did everything that was neededshe was proactive

5

EasyJet

agent was polite but just repeated the same contact number that couldn't help!

1

EasyJet

agent was quick and responsive, handle my query with professionalism care and attention to detail

5

EasyJet

agent was very helpful

5

EasyJet

agent was very helpful unlike the first agent I chatted to

5

EasyJet

agent was very nice and he solves my problem very fast

5

Jet2.com

airport experience at both ends was good .flight was good and on time

5

Ryanair

all channels of communication with Ryainair are extremely painful, they actively try and avoid customer interaction.

1

Jet2.com

all good apart from that it always misses the departure slot in the airport

4

Jet2.com

all good as usual

5

Jet2.com

all good. stress free. storage in overheads were an issue.

5

EasyJet

all great thankyou

5

Ryanair

all in all I have taken more than 100 Ryanair flights, it is reliable, cheap and the app is very comfortable. If you play their game right, you will fly for cheap. If you need to make changes or showing up with more luggage, it is a risk you are taking. The support is helpful with refunding cancelled flights and the food on board is cheap and good.

5

Jet2.com

all is good from the moment you arrive at the airport to the destination airport you feel you are in good hands.7

5

Jet2.com

all on time and good staff

4

EasyJet

all prefect. thx

5

EasyJet

all sorted within a matter of minutes, very helpful

5

Jet2.com

all staff were lovely and efficient good communication from booking to flying

5

Jet2.com

all stuff, even the pilots absolutely fantastic

5

Vueling

all the terrible reviews are true and in one flight all the bad things are seen in microcosm. from the terrible impersonal and confusing automated check in right through to the exorbitant and arbitrary extra charges if you dare to bring a small cabin bag to the miserable and authoritarian staff policing your hand baggage to the lateness with no apology and no customer engagement. Awful and depressing experience. Only Qatar and Ryan Air come close.

1

Grupo IAG

all they care about is the money and they will off load you if you even have to change things for your own safety. they are the worst airline every, being disabled they use it to screw you over.

1

EasyJet

all this is fine for younger people NOT for the elderly we are not that savy and there are no people we can just talk to

2

Jet2.com

all ways my first call jet two for me is the best . good staff good flight times etc etc

5

Jet2.com

all went according to plan

5

Jet2.com

all went fine meals ordered turned up on time, small delays but expected with the bad weather situation

5

Jet2.com

all went well and everything on time. support for my wife at each end of the flight was superb. Well done all . Have already booked for next year> Thanks.GDL

5

Ryanair

all went without any drama on a flight to sweden.Slight delay before takeoff but food and drink cheap.

4

Jet2.com

allowed to board then kept on tarmac for 45 mins

3

Grupo AirFrance-KLM

allways having problem with flight booking in KLM website it is very slow and you need to enter all the information again.

1

Jet2.com

although a half hour waÄ±t on the tarmac..good servÄ±ce as only 25 passengars..very pleasant staff

4

Jet2.com

although an hour and a half delayed, the staff were very friendly and made the journey feel much shorter,, im over 6 foot and there is loads of space to stretch out,

5

EasyJet

although had a to wait in a queue my query was answered

5

EasyJet

although it was my mistake because i booked the wrong flight, easyjet rebooked the flight free of charge. I was helped in a very friendly and helpful way. thank you very much

5

Jet2.com

although the flight was delayed this is not the fault of the pilot. the airport in verona was a shambles, very very busy and if we had not jumped the long line of people waiting to go through passport control we would have missed our flight, but the pilot made up 20 minutes,and was only 20 minutes late in arriving in edinburgh.

5

Jet2.com

although we were a few minutes late taking off the time was made up & actually arrived back early. Lovely clear announcements by the Pilot & Cabin Crew. Luggage collected straight away!

5

EasyJet

althoughh my mistake the adviser was able to clear up my mistake and gave me a path to rebooke

5

EasyJet

always a fabulous experience with this airline. very accommodating and never have any delays. would recommend!!

5

Jet2.com

always a good comfortable flight with Jet2

5

Jet2.com

always a pleasure to fly with jet2 very nice and helpful staff

5

EasyJet

always delays, zero customer care

1

Jet2.com

always enjoy flying with jet2, teams are friendly, food has been good on the occasions i've eaten.

5

Jet2.com

always excellent, never book with anyone else for short haul.Cabin crew brilliant from start to finish & pilot gave a lot of info which is appreciated as a nervous flyer.

5

Jet2.com

always find travelling with jet2 straightforward and laid back.

5

Jet2.com

always first class service every time i travel

5

Jet2.com

always fly jet2 when we can . excellent service as always but the flight was very warm ðŸ˜³

4

Ryanair

always get there were i want and chaeper than others. From Tampere.

4

Jet2.com

always good staff always friendly and informative xx

5

Jet2.com

always had good flights with jet2. I never had any problems.

5

Jet2.com

always happy to fly with jet2, never disappointed

5