ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	always helpful	5
Ryanair	always in timeabout reservation they masque some information as payment fees w/ credit card but I don't know why as they don't have to masque anithingAlso if they cost some more pounds in some occasion they are the best	4
Norwegian	always new airplanes flying smoothly and good service +wifi.	5
Jet2.com	always on time, pleasant staff- great flight	5
Jet2.com	always travel with Jet2, great staff always helpful !	5
Jet2.com	always use jet2 where possible, usually on time, clean etc etc, does the job	5
Jet2.com	always very good	5
EasyJet	always very supportive customer service -i always managed to make the needed changes and very quick support	5
Grupo IAG	am extremely disappointed with the lack of customer service from British Airways. I have been waiting for over 8 months for a resolution to an issue I brought to their attention, and all I've received are generic emails apologizing for the delay, but with no action whatsoever.This is not the level of service I expect from a major airline. The sheer amount of time I've waited for a response shows a complete disregard for customer concerns. It's clear that customer satisfaction is not a priority for British Airways.Avoid if you want timely support or any semblance of accountability. I will seriously reconsider flying with British Airways in the future.	1
EasyJet	amazing Inam, thankyou	5
EasyJet	amazing experience	5
EasyJet	amazing service going to Spain with Easy Jet. On time and great staff	5
EasyJet	amazing service with the support team	5
EasyJet	amazing work	5
Jet2.com	amazing!!! Thank you to all jet2 for looking after me! Caring, helpful, friendly and always smiling.	5
EasyJet	amazing, swapped flight free of charge as it was within 1hour. All in all took 15 mins.	5
EasyJet	amazing, very helpful	5
Jet2.com	an easy flight with no problems and very helpful staff	5
Ryanair	and quick flights make good hols	5
EasyJet	another cancel flight,3 weeks before the flight	1
EasyJet	another flight and another cancelation. All other companies taking but not easyjet. Terrible service all over and this happen all the time	1
Grupo IAG	another one star review.change my flight onto a Qatar Airlines flight via Doha instead of via KL, then tell me to check in online but it doesn't work' Call the and they say I need to check in at airport. This company really is a waste of time. I should have read the reviews before I used them. Hopefully others will	1
Grupo AirFrance-KLM	another refund attempt.... Covid19 cancelled flight, wont offer refunds.	1
EasyJet	answered my question, but seemed quick to get rid of me after asking a few other things	4
EasyJet	answered promptly and gave me advice to follow up with	5
Jet2.com	apologies for flight delay . generally good service	5
Ryanair	appalling charge for using debit cards by the time all the charges you incur fling schedule with ba ect is not much more exspensive when you consider your costs for travel on to your flight to get you to yuor destination oout of the way airports used	1
Lufthansa	are AGENT AND AIRLINES joining hands to trouble customer?? I think so!I recently had booked a round trip air ticket with #Vayama from Chicago to India. It was an AWFUL experience, and cost me a lot of money and time, that too during the night stranded at airport, away from my hometown.Copy of ticket attached. Nowhere the ticket mentioned any connection might require any visas. Given my usual self I try to be cautious, after booking my ticket on May 1st, I had called #Lufthansa on May 2nd, to confirm of any travel documents needed. They confirmed that as it is all international connection (Delhi to Vienna to Frankfurt to Chicago) and no change of airport there is no visa required. I had 3 months at that time, from May 2nd to July 24th to get the Schengen visa, had I been given with the right information or at least they could have said we don't know.- I said I had spoken to customer care and confirmed all international connections from Airport to airport, and I do not have Schengen visa. All they said was that do you have any proof that you spoke with us. Really. Well, I don't because it was just a call with customer care, and I trusted what agent said and did not ask for the written proof. If I was having such trust issues with you, why would I even book with you at the first place? Anyway, now as a way forward I understand there is a problem with the ticket!- Subsequently, on the day of boarding, I had asked Vayama and Lufthansa and Austrian Airlines to change my ticket, and re-route from (Delhi to Vienna to Chicago OR Delhi to Frankfurt to Chicago), that takes cares of travel documents, and just change half of my ticket and I was ready to pay any change penalty, but none of the parties changed my ticket. Change of ticket should not be that big a deal.- If there are such special restrictions (that Lufthansa themselves could not see or explain) as NON-CHANGEABLE then why aren't they highlighted during the purchase like you highlight non-refundable or non-transferable.- I asked to cancel it and I am ready to pay the cancellation charges, they said we cannot. (Direct NO)- over and above that, there were 5 passengers that day on the SAME aircraft with this SAME problem, so I can't believe you guys as travel agent are selling such tickets without flagging the need of transit visa or immigration to the connections you are offering (it is such a small algorithm upgrade). You can argue that you never do that (because you have travel documents disclaimer in your T&C) but your senior executives should take a note that poor customers are being made victim to pay heavy price travel twice. Austrian Airline executive say that airlines have been telling you not to sell such tickets (of course I know friendly chat between airlines and agent) and no strict ruling so that either of airline or agent takes responsibility.- Austrian airlines person on duty there said we meet such passengers daily (why not do something about it). It is a scam going on with Airline and Agent nexus. A BIG SCAM. One of the other victims was an old gentleman and was in worse situation than I was, as he couldn't even do all the running around that I was made to do by these parties in hand. Why wouldn't they stop it otherwise, after they see their passengers being put into such stalemate situation?With all this my return ticket worth around $1000 got wasted and I had to buy a fresh ticket on the spot. You can imagine how costly it would be to buy on the spot India to Chicago ticket. And yes it was not a business trip, it was my personal expense, and I had to be in Chicago for my exams.Further, Lufthansa agreed to refund a small amount of $130, and Vayama would be charging change fee $50, Change fee really?? That too refund in 60 days. Read their other reviews on trust pilot.All three #Vayama, ##Lufthansa and Austrian airlines caused #harassment and repeatedly told to talk to other airline than themselves or to the agent. They suggested no solution, and took long wait time every time I had spoken to other party who had referred me back to them.This was when I had made a 7 hour road trip to New Delhi Airport from my hometown, and it was the exercise from 11:00 PM to 4:00 AM. (Physically tiring and mentally harassed, and leave with no options AT ALL, no show for the flight- really!!).Since one week I have been repeatedly writing to them, none has made effort to talk or explain!! I have documentation of all follow-up with date and time.	1
Lufthansa	around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the worldhttps://www youtube com/watch?v=dwDns8x3Jb4	5
EasyJet	arrived at airport for 13:50 departure from Crete to London. At 3 pm, our ticket destination changed to Manchester for a 23:05 departure. they had no representatives at the airport and everyone was left to fend for themselves. At 19:00, we had asked to be rebooked for a flight to London. no. vouchers for the worst sandwich, a soda and a giant doughnut were provided. we were told our flight was cancelled due to weather but other airlines were able to take off and land in the wind. so now our 4 hour flight has turned into a 10 hour wait in the airport, a flight to the wrong airport and a four four motorcoach ride. compensation is a hope and a prayer as they are calling it "weather". when you call customer service they refuse to help saying, your booked on a flight to Manchester. too bad my car is at Gatewick.	1
Ryanair	arrived back from Gran Canaria yesterday to Dublin and all went well until we went to collect our baggage.. we were left in the lurch as to where the luggage was ( this was for all passengers). Everyone asking staff where luggage was and if it was even in Dublin but none of Ryanair staff could tell us. We stayed around for over an hour and a half and suddenly it appeared. We got no explanation and I had a taxi booked and this cost me dearly as we had no idea when the luggage would arriveâ€¦ it would appear that Ryanair has very little staff	1
Grupo AirFrance-KLM	arrogant and arbitrary assistance at the time of boarding at Barajas airport, Madrid. Disastrous service of assistance. Check-in in Madrid mediocre, slow and late. They forced us to send hand luggage underneath and then we verified there were empty spaces and briefcases thicker and larger than ours. I do not recommend flying with this company.	1
Ryanair	as above, plus leg room is very unforgiving.	2
Jet2.com	as an eighty year two year old found the walk to the flight both outward and return very difficult no wonder so many people ask for assistance	3
Jet2.com	as i have had knee replacements recently i do use a walking stick as its not so easy walking ,,when jet2 staff see me they always help mme through so easy and quickly..	4
EasyJet	asked for a refund of my travel insurance within the 14 day cool off period, was told not possible.	1
Jet2.com	asked for raincheck voucher when I disembarked and they said they would be e mailed when I got home but never received any	3
EasyJet	assistance was good but quite slow	4
Ryanair	at boarding I had to pay 60 euros because my backpack exceeded the measurement scale by 2 cm. Other people were not allowed to fly because they asked why they had to pay. 2 black men had something especially with Romanians. A shame for Ryanair but also for Dublin airport. This is the first and last time I fly with this company!Shame on you, thieves!	1
Wizz Air	at this point everyone knows wizz is a scam of an airline but i decided to give it a shot anyways because it was the cheapest and yeah i payed twice for cheap. had to book another flight due to declined boarding.save your time and choose other airlines.	1
Ryanair	at times it was un organised and the plane could have done with a bit more of a clean	3
Jet2.com	attentive staff, very friendly and organised.	5
EasyJet	automated chat that never results in actually chatting to an advisor	1
Jet2.com	aving used a couple of alternate airlines in thepast, I first chose jet2 about three years ago.I only make a couple of trips a year,not a great fan of air travel,and, so far, I have found thatJet2 provides me with the most pleasurable experience.I found all staff encountered very pleasant and have been extremely happy with the onboard hot meals, breakfast and lunch.Further, I am somewhat hard of hearing, even with hearing aids, and find, that the staff dealing with me onboard, very understanding.	4
EasyJet	avoid Easy jet where possible, my children and i have had horrid experience, nasty crew and ground floor crews and they now find all ways to extort money from their customers, I will avoid going forwards	1
Pegasus Airlines	avoid any flights from them, if you plan to travel to Turkey or from Turkey, they only interested on money nothing else, rubish airline	1
Ryanair	avoid at all cost this airline expected me to travel during lockdown even after they cancelled my return trip and then reinstated my return trip 7 days after my original date totally poor service. I have used them for years but this was the last straw bye bye ryanair	1
EasyJet	avoid at all costs flight cancelled numerous times very rude and unhelpful customer service. a real shame flown with them last 20 years never again!	1
Ryanair	avoid at all costs. you think you would save little money by going with Ryanair, but you're wrong my dear ..... starting from the disgraceful customer support to the on-flight non existent service, get to your seat is like a circus and the absolutely awful toilets .... you better walk your way than flying it with Ryanair	1
Ryanair	avoid avoid avoid! Worst experiences from all flights.	1
Ryanair	avoid it at all costsmy flight was delayed without any announcement on any platform or the website of the company or the airport until I had to run to the customer service to ask her why my plane is not on the assigned gate to be delt by a very rude agent and had to yell for her to give me any useful information!!! never flying with them again !!	1
Pegasus Airlines	avoid like the bubonic plague.reasons why:- zero customer service (rude)- pay paltry 3 euros for food vouchers during 9 hour delay- zero communication to us about a cancelled flight- they refuse to even offer water to passengers on a 5 hour flight, unless you get out your credit card and pay for it!- seats on their flights cannot be reclined at all.- only 67% of all their flights are on time according to stats- their bolbol reward system is a scam, you can never actually reclaim the points	2
Pegasus Airlines	avoid like the bubonic plague.reasons why:- zero customer service (rude)- pay paltry 3 euros for food vouchers during 9 hour delay- zero communication to us about a cancelled flight- they refuse to even offer water to passengers on a 5 hour flight, unless you get out your credit card and pay for it!- seats on their flights cannot be reclined at all.- only 67% of all their flights are on time according to stats- their bolbol reward system is a scam, you can never actually reclaim the pointsSee more	2
Turkish Airlines	avoid like the plague a fancy airport but the staff are rude cant speak common languages like english, french, arabic, mandarin or german...	1
EasyJet	avoid this company to say its a joke is an understatement. i have used them for years and now it looks like loyalty means nothing and on top of that customer services cant even understand what i am asking them too do. easy jet you are going too loose all regular customers as your customer service is rubbish	1
Ryanair	awful awful awful etc	1
EasyJet	awful awful service, booked flights and paid by accident 2 minutes later i realise i selected the wrong number of people. Immediately contacted easy jet and they told me i have to pay Â£50 to cancel.	1
Ryanair	awful company, awful experience. it's basically a legalized scam. they didn't even pay taxes in France and Italy, make billions polluting the planet, yet they can't come up with a better system than these fluctuating prices. it's good for them, bc they get more money, but I've never heard a customer satisfied of this. In my country they got even more expensive than traditional non-cheap airlines. Never flying with them again.	1
EasyJet	awful cust service no way can you speak to a human..if i could give 0 stars i would	1
Ryanair	awful customer service and tricky tactics.	1
Ryanair	awful customer service, couldnt help me with parking issue which i booked through them and then rudly ended the chat.	1
EasyJet	awful customer service, did not resolve anything I needed sorting and hung up the chat	1
EasyJet	awful experience with easy jet in may 2024! from tenerife south to london the flight was delayed 9 hours! there was no customer support and we were all left in the dark with no info. they didn't refund or give any help. im still waiting for a reply from a company who is helping me to sueing them, but i hope ill get the refund. i only know that they went on a trial. if there was an easier way to leave a review about that awful journey i would do it but its difficult to contact them. worst than the delay was heir indifference!	1
EasyJet	awful long waitthats after spending all afternoon trying to reach customer service... TERRIBLE	1
EasyJet	awful service - unfortunately the company have charged me for an error they have made and will not refund. I would definitely go for another service provider such as Ryanair or Jet2.	1
EasyJet	awful! didnt lisnt to me, didnt give any help/ close the chat and didnt let me answer	1
EasyJet	awful. nothing more to say, except pay extra to fly properly. what a shamblesNeed to update as this was a rush to judgement. Eventually got through to customer support. The lady was absolutely brilliant. Really helpful.so we move from 1 to 3 stars. 5 stars for the service when you get through. 1 for getting there.	3
Grupo IAG	ba is another uk company that just hides behind chat bots and has zero customer service. if anything goes wrong forget about getting any actual help. shameful. have been waiting 4 weeks for an update after a delayed flight ruined my trip.	1
EasyJet	bad - fly with another company	1
Turkish Airlines	bad bad bad, cancels my flights forcing me to call them and the call cost Â£25 ridiculous, scam of a company, otherwise flight was fine	1
SAS	bad company flown with them just staff look like they don't want to work there not good service at all would not choose this airline as first maybe as last option but that's only maybe	1
Turkish Airlines	bad company. she allows herself to refuse an animal at the last moment, even though all the papers have been done a long time ago.	1
Ryanair	bad habit bad dealing my family have 2 small cabin bage they charge 90 euro yesterday why with this bag i fly uk germany with lufthansa dubai with emirates they harressed my 2 smal children and my wife i file case most important they left en the end now pay otherwise go back this airline deceive us i give 1 star worse service this airline	1
Turkish Airlines	bad service , they take advantage if they see that you have no option , so for an additional 25 kg luggage they charge 250â‚¬ motivating this by the fact that I bought a ticket cheaper than on their website	1
Ryanair	bad service cannot remove add onscalled up, pretty sure the guy was smoking during the conversation and smoking weed coz he was definately high.	1
EasyJet	bad service tried to book a case on our flight three times and tried to check in twice it would not allow me i was on the phone for thirty minutes!	2
Ryanair	bad, no help desks gate closed to early now they fcked up my vacation	1
Grupo AirFrance-KLM	bag delayed by 5 days (and counting) KLM support and ownership of issue very poor. They might be OK when things work but my experience of their support when they go wrong is unacceptable.	1
EasyJet	bag never went on flightno contact from easyjet at all until we got homewritten off the upset and turmoil causwd not to mention expensebut i am.sick of being fobbed off by each little department to try and at thr very least get my Â£90 refunded for my case that did not go on the flightpathetic	1
Pegasus Airlines	baggage lost. they don't take any action to get my baggage back. just a whole lot of sorry talk	1
Ryanair	bargain prices, nearly always on time - always use them - stop whinging and get a low price flight	5
Ryanair	based on all the bad reviews i am hesitant to book any flights with this company. i am traveling with my family and we are visiting several countries by air and I have been trying to avoid flying ryanair. Is to bad because they do have good prices.	1
EasyJet	battled with a bot for ages, then held for a live chat for 30 minutes.	2
Wizz Air	be careful, poor airline charges for check-in at the airport. 47â‚¬ shame	1
Vueling	be very careful with the luggage policy of this company, they are very good at scamming: they lost our luggage for 3 days for four adults, they told us on the phone we could buy necessity clothes, which we did, (at Zara).we asked 3 times if there was a limit of spending, answer was no. when claiming for compensation, we were told there is a limit of 50 euros per day per person (which is fair). but then they compensate you for just one luggage/person...because you only have one PIR number, which is the file code they give you at the airport when you report the missing luggage!and they told me, quote "even if you had 10 bags lost, with one PIR number we would give you compensation just for one". finally, this information is not available anywhere on their website.edit after answer better below: no you're not, I've called you three times over 4 days and you were not useful. this is organised scam as you know at airports they would give you only one PIR number per group of travellers and you didn't share this info at any stage before they claim. I'm right now contacting the EU ombudsman as I know this violated EU passengers rights for at least two articles.***edit after receiving compensation: the company contacted me after this review and sent me full compensation for all necessary clothes bought for all 4 passengers for the 3 days without luggage!	3
EasyJet	been flying with Easyjet for year and would away have given 5 stars NOT anymore just had the day from hell trying to change flights as both my wife and I have covid , first couldn't get on the site then when I did it crashed while paying extra , my wife has cancer and diabetes so we had asked for assistance when I managed to rebook I noticed that on the return there was only one seat , phoned up Special assistance sitting on the phone waiting for half the girl said she wasn't part of the special assistance team so didn't know what she was doing ? I phoned special assistance !!! she eventually changed the seats , now ive just looked and although I payed extra for a package that included speedy boarding and and extra cabin case one of the flights so I have to try to sort this out yet again. how can a company go from being excellent to being total crap been flying 3 times a years andus them since they started the business	1
EasyJet	been on the phone waiting for 2hours 45 mins & counting to get through to easyjet regarding our changed outbound flight. To try and get a refund. this is the worst wait time in history...... i have modified the review though as the gentleman i spoke to was ver polite and easyjet did give us a full refund.	4
Ryanair	been over a year and i have been unable to get a refund for my canceld flight. i have emailed multiple times with no reply. Initially it said the voucher would expire after 1 year and a refund would be given....they have now just sent an email to say my voucher has been extended. there is a box to request cash refund but this will not work for me. Money Grabbers.	1
Eurowings	before my flight (on 28.09.2021) I was pretty shocked to read a lot of negative reviews here! If even some of them are true, then company should 100% work to avoid such problems in the future!!! :-(But my flight and my first experience with this company was without any problem at all: so i give honestly 5 starts _for now_. :-)	5
Ryanair	being a larger lady 5ft11 and uk size 30 was worried about using this airline. i paid for extra roomy seat and took my own seat belt extender. i sat in seat 1a. i was very comfortable although unable to use the tray table. Toilet was easy for me to use aswell.staff weÅ•e very freindly and helpful. prices for drinks were what you would expect on any airline . Staff very nice at all times. Well done Ryan Air and thankyou for a pleasent flight	4
EasyJet	being able to solve my problem quickly	4
EasyJet	being comprehensive with the customer... and the agent was fast	5
Jet2.com	best airline for london tocrete its organisation, staff manners and are often on time. great landing andtake off. i was disappointed that jet 2 isnt staying neutral and show a political opinion and side in wars conflict openly expressing what the money we pay for stands for .	3
EasyJet	best costumer services	5
Pegasus Airlines	best in every way, good service.	5
EasyJet	better than other budget airlines. the prices are lower and the baggage fees are much more reasonable than some scam airlines like wizz air. On a recent trip the easyjet flight was Â£40 each way and the plane was half full for a popular route from London > split. modern planes and the website / app is easy to use.I hope they survive the covid crisis and we are not left with ryanair, jet2 or other much worse options. Now Thomas cook has gone bust we need easyjet to keep flying	4
EasyJet	beware scammersâ€¦run away!! never go through Kiwi: flight canceled by the company and Easyjet refuses reimbursement. Simply mind-blowing.	1
Ryanair	biggest con airline in the world why dont the publish real fares to include all of there add ons there one of the biggest con artists out there	2
Ryanair	boarding experience for elderly people with mobility issues and medical assistance is awful. priority boarding is meaningless and the big strong or pushy people just push older or frail people out of the way.the process of providing medical waiver letters a day before departure is also very stressful as this leaves no leeway for if there are issues and people may not be able to print these letters if they find digital technology difficult. Staff should help people with medical needs to board early and assist them on the plane.also staff allowed groups of men to remove their masks on the plane putting everyone at risk.there are much better budget options -	2
EasyJet	boarding passes not available after paying for check in and selecting seats	2

EasyJet

always helpful

5

Ryanair

always in timeabout reservation they masque some information as payment fees w/ credit card but I don't know why as they don't have to masque anithingAlso if they cost some more pounds in some occasion they are the best

4

Norwegian

always new airplanes flying smoothly and good service +wifi.

5

Jet2.com

always on time, pleasant staff- great flight

5

Jet2.com

always travel with Jet2, great staff always helpful !

5

Jet2.com

always use jet2 where possible, usually on time, clean etc etc, does the job

5

Jet2.com

always very good

5

EasyJet

always very supportive customer service -i always managed to make the needed changes and very quick support

5

Grupo IAG

am extremely disappointed with the lack of customer service from British Airways. I have been waiting for over 8 months for a resolution to an issue I brought to their attention, and all I've received are generic emails apologizing for the delay, but with no action whatsoever.This is not the level of service I expect from a major airline. The sheer amount of time I've waited for a response shows a complete disregard for customer concerns. It's clear that customer satisfaction is not a priority for British Airways.Avoid if you want timely support or any semblance of accountability. I will seriously reconsider flying with British Airways in the future.

1

EasyJet

amazing Inam, thankyou

5

EasyJet

amazing experience

5

EasyJet

amazing service going to Spain with Easy Jet. On time and great staff

5

EasyJet

amazing service with the support team

5

EasyJet

amazing work

5

Jet2.com

amazing!!! Thank you to all jet2 for looking after me! Caring, helpful, friendly and always smiling.

5

EasyJet

amazing, swapped flight free of charge as it was within 1hour. All in all took 15 mins.

5

EasyJet

amazing, very helpful

5

Jet2.com

an easy flight with no problems and very helpful staff

5

Ryanair

and quick flights make good hols

5

EasyJet

another cancel flight,3 weeks before the flight

1

EasyJet

another flight and another cancelation. All other companies taking but not easyjet. Terrible service all over and this happen all the time

1

Grupo IAG

another one star review.change my flight onto a Qatar Airlines flight via Doha instead of via KL, then tell me to check in online but it doesn't work' Call the and they say I need to check in at airport. This company really is a waste of time. I should have read the reviews before I used them. Hopefully others will

1

Grupo AirFrance-KLM

another refund attempt.... Covid19 cancelled flight, wont offer refunds.

1

EasyJet

answered my question, but seemed quick to get rid of me after asking a few other things

4

EasyJet

answered promptly and gave me advice to follow up with

5

Jet2.com

apologies for flight delay . generally good service

5

Ryanair

appalling charge for using debit cards by the time all the charges you incur fling schedule with ba ect is not much more exspensive when you consider your costs for travel on to your flight to get you to yuor destination oout of the way airports used

1

Lufthansa

are AGENT AND AIRLINES joining hands to trouble customer?? I think so!I recently had booked a round trip air ticket with #Vayama from Chicago to India. It was an AWFUL experience, and cost me a lot of money and time, that too during the night stranded at airport, away from my hometown.Copy of ticket attached. Nowhere the ticket mentioned any connection might require any visas. Given my usual self I try to be cautious, after booking my ticket on May 1st, I had called #Lufthansa on May 2nd, to confirm of any travel documents needed. They confirmed that as it is all international connection (Delhi to Vienna to Frankfurt to Chicago) and no change of airport there is no visa required. I had 3 months at that time, from May 2nd to July 24th to get the Schengen visa, had I been given with the right information or at least they could have said we don't know.- I said I had spoken to customer care and confirmed all international connections from Airport to airport, and I do not have Schengen visa. All they said was that do you have any proof that you spoke with us. Really. Well, I don't because it was just a call with customer care, and I trusted what agent said and did not ask for the written proof. If I was having such trust issues with you, why would I even book with you at the first place? Anyway, now as a way forward I understand there is a problem with the ticket!- Subsequently, on the day of boarding, I had asked Vayama and Lufthansa and Austrian Airlines to change my ticket, and re-route from (Delhi to Vienna to Chicago OR Delhi to Frankfurt to Chicago), that takes cares of travel documents, and just change half of my ticket and I was ready to pay any change penalty, but none of the parties changed my ticket. Change of ticket should not be that big a deal.- If there are such special restrictions (that Lufthansa themselves could not see or explain) as NON-CHANGEABLE then why aren't they highlighted during the purchase like you highlight non-refundable or non-transferable.- I asked to cancel it and I am ready to pay the cancellation charges, they said we cannot. (Direct NO)- over and above that, there were 5 passengers that day on the SAME aircraft with this SAME problem, so I can't believe you guys as travel agent are selling such tickets without flagging the need of transit visa or immigration to the connections you are offering (it is such a small algorithm upgrade). You can argue that you never do that (because you have travel documents disclaimer in your T&C) but your senior executives should take a note that poor customers are being made victim to pay heavy price travel twice. Austrian Airline executive say that airlines have been telling you not to sell such tickets (of course I know friendly chat between airlines and agent) and no strict ruling so that either of airline or agent takes responsibility.- Austrian airlines person on duty there said we meet such passengers daily (why not do something about it). It is a scam going on with Airline and Agent nexus. A BIG SCAM. One of the other victims was an old gentleman and was in worse situation than I was, as he couldn't even do all the running around that I was made to do by these parties in hand. Why wouldn't they stop it otherwise, after they see their passengers being put into such stalemate situation?With all this my return ticket worth around $1000 got wasted and I had to buy a fresh ticket on the spot. You can imagine how costly it would be to buy on the spot India to Chicago ticket. And yes it was not a business trip, it was my personal expense, and I had to be in Chicago for my exams.Further, Lufthansa agreed to refund a small amount of $130, and Vayama would be charging *change fee* $50, Change fee really?? That too refund in 60 days. Read their other reviews on trust pilot.All three #Vayama, ##Lufthansa and Austrian airlines caused #harassment and repeatedly told to talk to other airline than themselves or to the agent. They suggested no solution, and took long wait time every time I had spoken to other party who had referred me back to them.This was when I had made a 7 hour road trip to New Delhi Airport from my hometown, and it was the exercise from 11:00 PM to 4:00 AM. (Physically tiring and mentally harassed, and leave with no options AT ALL, *no show* for the flight- really!!).Since one week I have been repeatedly writing to them, none has made effort to talk or explain!! I have documentation of all follow-up with date and time.

1

Lufthansa

around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the world around the worldhttps://www youtube com/watch?v=dwDns8x3Jb4

5

EasyJet

arrived at airport for 13:50 departure from Crete to London. At 3 pm, our ticket destination changed to Manchester for a 23:05 departure. they had no representatives at the airport and everyone was left to fend for themselves. At 19:00, we had asked to be rebooked for a flight to London. no. vouchers for the worst sandwich, a soda and a giant doughnut were provided. we were told our flight was cancelled due to weather but other airlines were able to take off and land in the wind. so now our 4 hour flight has turned into a 10 hour wait in the airport, a flight to the wrong airport and a four four motorcoach ride. compensation is a hope and a prayer as they are calling it "weather". when you call customer service they refuse to help saying, your booked on a flight to Manchester. too bad my car is at Gatewick.

1

Ryanair

arrived back from Gran Canaria yesterday to Dublin and all went well until we went to collect our baggage.. we were left in the lurch as to where the luggage was ( this was for all passengers). Everyone asking staff where luggage was and if it was even in Dublin but none of Ryanair staff could tell us. We stayed around for over an hour and a half and suddenly it appeared. We got no explanation and I had a taxi booked and this cost me dearly as we had no idea when the luggage would arriveâ€¦ it would appear that Ryanair has very little staff

1

Grupo AirFrance-KLM

arrogant and arbitrary assistance at the time of boarding at Barajas airport, Madrid. Disastrous service of assistance. Check-in in Madrid mediocre, slow and late. They forced us to send hand luggage underneath and then we verified there were empty spaces and briefcases thicker and larger than ours. I do not recommend flying with this company.

1

Ryanair

as above, plus leg room is very unforgiving.

2

Jet2.com

as an eighty year two year old found the walk to the flight both outward and return very difficult no wonder so many people ask for assistance

3

Jet2.com

as i have had knee replacements recently i do use a walking stick as its not so easy walking ,,when jet2 staff see me they always help mme through so easy and quickly..

4

EasyJet

asked for a refund of my travel insurance within the 14 day cool off period, was told not possible.

1

Jet2.com

asked for raincheck voucher when I disembarked and they said they would be e mailed when I got home but never received any

3

EasyJet

assistance was good but quite slow

4

Ryanair

at boarding I had to pay 60 euros because my backpack exceeded the measurement scale by 2 cm. Other people were not allowed to fly because they asked why they had to pay. 2 black men had something especially with Romanians. A shame for Ryanair but also for Dublin airport. This is the first and last time I fly with this company!Shame on you, thieves!

1

Wizz Air

at this point everyone knows wizz is a scam of an airline but i decided to give it a shot anyways because it was the cheapest and yeah i payed twice for cheap. had to book another flight due to declined boarding.save your time and choose other airlines.

1

Ryanair

at times it was un organised and the plane could have done with a bit more of a clean

3

Jet2.com

attentive staff, very friendly and organised.

5

EasyJet

automated chat that never results in actually chatting to an advisor

1

Jet2.com

aving used a couple of alternate airlines in thepast, I first chose jet2 about three years ago.I only make a couple of trips a year,not a great fan of air travel,and, so far, I have found thatJet2 provides me with the most pleasurable experience.I found all staff encountered very pleasant and have been extremely happy with the onboard hot meals, breakfast and lunch.Further, I am somewhat hard of hearing, even with hearing aids, and find, that the staff dealing with me onboard, very understanding.

4

EasyJet

avoid Easy jet where possible, my children and i have had horrid experience, nasty crew and ground floor crews and they now find all ways to extort money from their customers, I will avoid going forwards

1

Pegasus Airlines

avoid any flights from them, if you plan to travel to Turkey or from Turkey, they only interested on money nothing else, rubish airline

1

Ryanair

avoid at all cost this airline expected me to travel during lockdown even after they cancelled my return trip and then reinstated my return trip 7 days after my original date totally poor service. I have used them for years but this was the last straw bye bye ryanair

1

EasyJet

avoid at all costs flight cancelled numerous times very rude and unhelpful customer service. a real shame flown with them last 20 years never again!

1

Ryanair

avoid at all costs. you think you would save little money by going with Ryanair, but you're wrong my dear ..... starting from the disgraceful customer support to the on-flight non existent service, get to your seat is like a circus and the absolutely awful toilets .... you better walk your way than flying it with Ryanair

1

Ryanair

avoid avoid avoid! Worst experiences from all flights.

1

Ryanair

avoid it at all costsmy flight was delayed without any announcement on any platform or the website of the company or the airport until I had to run to the customer service to ask her why my plane is not on the assigned gate to be delt by a very rude agent and had to yell for her to give me any useful information!!! never flying with them again !!

1

Pegasus Airlines

avoid like the bubonic plague.reasons why:- zero customer service (rude)- pay paltry 3 euros for food vouchers during 9 hour delay- zero communication to us about a cancelled flight- they refuse to even offer water to passengers on a 5 hour flight, unless you get out your credit card and pay for it!- seats on their flights cannot be reclined at all.- only 67% of all their flights are on time according to stats- their bolbol reward system is a scam, you can never actually reclaim the points

2

Pegasus Airlines

avoid like the bubonic plague.reasons why:- zero customer service (rude)- pay paltry 3 euros for food vouchers during 9 hour delay- zero communication to us about a cancelled flight- they refuse to even offer water to passengers on a 5 hour flight, unless you get out your credit card and pay for it!- seats on their flights cannot be reclined at all.- only 67% of all their flights are on time according to stats- their bolbol reward system is a scam, you can never actually reclaim the pointsSee more

2

Turkish Airlines

avoid like the plague a fancy airport but the staff are rude cant speak common languages like english, french, arabic, mandarin or german...

1

EasyJet

avoid this company to say its a joke is an understatement. i have used them for years and now it looks like loyalty means nothing and on top of that customer services cant even understand what i am asking them too do. easy jet you are going too loose all regular customers as your customer service is rubbish

1

Ryanair

awful awful awful etc

1

EasyJet

awful awful service, booked flights and paid by accident 2 minutes later i realise i selected the wrong number of people. Immediately contacted easy jet and they told me i have to pay Â£50 to cancel.

1

Ryanair

awful company, awful experience. it's basically a legalized scam. they didn't even pay taxes in France and Italy, make billions polluting the planet, yet they can't come up with a better system than these fluctuating prices. it's good for them, bc they get more money, but I've never heard a customer satisfied of this. In my country they got even more expensive than traditional non-cheap airlines. Never flying with them again.

1

EasyJet

awful cust service no way can you speak to a human..if i could give 0 stars i would

1

Ryanair

awful customer service and tricky tactics.

1

Ryanair

awful customer service, couldnt help me with parking issue which i booked through them and then rudly ended the chat.

1

EasyJet

awful customer service, did not resolve anything I needed sorting and hung up the chat

1

EasyJet

awful experience with easy jet in may 2024! from tenerife south to london the flight was delayed 9 hours! there was no customer support and we were all left in the dark with no info. they didn't refund or give any help. im still waiting for a reply from a company who is helping me to sueing them, but i hope ill get the refund. i only know that they went on a trial. if there was an easier way to leave a review about that awful journey i would do it but its difficult to contact them. worst than the delay was heir indifference!

1

EasyJet

awful long waitthats after spending all afternoon trying to reach customer service... TERRIBLE

1

EasyJet

awful service - unfortunately the company have charged me for an error they have made and will not refund. I would definitely go for another service provider such as Ryanair or Jet2.

1

EasyJet

awful! didnt lisnt to me, didnt give any help/ close the chat and didnt let me answer

1

EasyJet

awful. nothing more to say, except pay extra to fly properly. what a shamblesNeed to update as this was a rush to judgement. Eventually got through to customer support. The lady was absolutely brilliant. Really helpful.so we move from 1 to 3 stars. 5 stars for the service when you get through. 1 for getting there.

3

Grupo IAG

ba is another uk company that just hides behind chat bots and has zero customer service. if anything goes wrong forget about getting any actual help. shameful. have been waiting 4 weeks for an update after a delayed flight ruined my trip.

1

EasyJet

bad - fly with another company

1

Turkish Airlines

bad bad bad, cancels my flights forcing me to call them and the call cost Â£25 ridiculous, scam of a company, otherwise flight was fine

1

SAS

bad company flown with them just staff look like they don't want to work there not good service at all would not choose this airline as first maybe as last option but that's only maybe

1

Turkish Airlines

bad company. she allows herself to refuse an animal at the last moment, even though all the papers have been done a long time ago.

1

Ryanair

bad habit bad dealing my family have 2 small cabin bage they charge 90 euro yesterday why with this bag i fly uk germany with lufthansa dubai with emirates they harressed my 2 smal children and my wife i file case most important they left en the end now pay otherwise go back this airline deceive us i give 1 star worse service this airline

1

Turkish Airlines

bad service , they take advantage if they see that you have no option , so for an additional 25 kg luggage they charge 250â‚¬ motivating this by the fact that I bought a ticket cheaper than on their website

1

Ryanair

bad service cannot remove add onscalled up, pretty sure the guy was smoking during the conversation and smoking weed coz he was definately high.

1

EasyJet

bad service tried to book a case on our flight three times and tried to check in twice it would not allow me i was on the phone for thirty minutes!

2

Ryanair

bad, no help desks gate closed to early now they fcked up my vacation

1

Grupo AirFrance-KLM

bag delayed by 5 days (and counting) KLM support and ownership of issue very poor. They might be OK when things work but my experience of their support when they go wrong is unacceptable.

1

EasyJet

bag never went on flightno contact from easyjet at all until we got homewritten off the upset and turmoil causwd not to mention expensebut i am.sick of being fobbed off by each little department to try and at thr very least get my Â£90 refunded for my case that did not go on the flightpathetic

1

Pegasus Airlines

baggage lost. they don't take any action to get my baggage back. just a whole lot of sorry talk

1

Ryanair

bargain prices, nearly always on time - always use them - stop whinging and get a low price flight

5

Ryanair

based on all the bad reviews i am hesitant to book any flights with this company. i am traveling with my family and we are visiting several countries by air and I have been trying to avoid flying ryanair. Is to bad because they do have good prices.

1

EasyJet

battled with a bot for ages, then held for a live chat for 30 minutes.

2

Wizz Air

be careful, poor airline charges for check-in at the airport. 47â‚¬ shame

1

Vueling

be very careful with the luggage policy of this company, they are very good at scamming: they lost our luggage for 3 days for four adults, they told us on the phone we could buy necessity clothes, which we did, (at Zara).we asked 3 times if there was a limit of spending, answer was no. when claiming for compensation, we were told there is a limit of 50 euros per day per person (which is fair). but then they compensate you for just one luggage/person...because you only have one PIR number, which is the file code they give you at the airport when you report the missing luggage!and they told me, quote "even if you had 10 bags lost, with one PIR number we would give you compensation just for one". finally, this information is not available anywhere on their website.edit after answer better below: no you're not, I've called you three times over 4 days and you were not useful. this is organised scam as you know at airports they would give you only one PIR number per group of travellers and you didn't share this info at any stage before they claim. I'm right now contacting the EU ombudsman as I know this violated EU passengers rights for at least two articles.***edit after receiving compensation: the company contacted me after this review and sent me full compensation for all necessary clothes bought for all 4 passengers for the 3 days without luggage!

3

EasyJet

been flying with Easyjet for year and would away have given 5 stars NOT anymore just had the day from hell trying to change flights as both my wife and I have covid , first couldn't get on the site then when I did it crashed while paying extra , my wife has cancer and diabetes so we had asked for assistance when I managed to rebook I noticed that on the return there was only one seat , phoned up Special assistance sitting on the phone waiting for half the girl said she wasn't part of the special assistance team so didn't know what she was doing ? I phoned special assistance !!! she eventually changed the seats , now ive just looked and although I payed extra for a package that included speedy boarding and and extra cabin case one of the flights so I have to try to sort this out yet again. how can a company go from being excellent to being total crap been flying 3 times a years andus them since they started the business

1

EasyJet

been on the phone waiting for 2hours 45 mins & counting to get through to easyjet regarding our changed outbound flight. To try and get a refund. this is the worst wait time in history...... i have modified the review though as the gentleman i spoke to was ver polite and easyjet did give us a full refund.

4

Ryanair

been over a year and i have been unable to get a refund for my canceld flight. i have emailed multiple times with no reply. Initially it said the voucher would expire after 1 year and a refund would be given....they have now just sent an email to say my voucher has been extended. there is a box to request cash refund but this will not work for me. Money Grabbers.

1

Eurowings

before my flight (on 28.09.2021) I was pretty shocked to read a lot of negative reviews here! If even some of them are true, then company should 100% work to avoid such problems in the future!!! :-(But my flight and my first experience with this company was without any problem at all: so i give honestly 5 starts _for now_. :-)

5

Ryanair

being a larger lady 5ft11 and uk size 30 was worried about using this airline. i paid for extra roomy seat and took my own seat belt extender. i sat in seat 1a. i was very comfortable although unable to use the tray table. Toilet was easy for me to use aswell.staff weÅ•e very freindly and helpful. prices for drinks were what you would expect on any airline . Staff very nice at all times. Well done Ryan Air and thankyou for a pleasent flight

4

EasyJet

being able to solve my problem quickly

4

EasyJet

being comprehensive with the customer... and the agent was fast

5

Jet2.com

best airline for london tocrete its organisation, staff manners and are often on time. great landing andtake off. i was disappointed that jet 2 isnt staying neutral and show a political opinion and side in wars conflict openly expressing what the money we pay for stands for .

3

EasyJet

best costumer services

5

Pegasus Airlines

best in every way, good service.

5

EasyJet

better than other budget airlines. the prices are lower and the baggage fees are much more reasonable than some scam airlines like wizz air. On a recent trip the easyjet flight was Â£40 each way and the plane was half full for a popular route from London > split. modern planes and the website / app is easy to use.I hope they survive the covid crisis and we are not left with ryanair, jet2 or other much worse options. Now Thomas cook has gone bust we need easyjet to keep flying

4

EasyJet

beware scammersâ€¦run away!! never go through Kiwi: flight canceled by the company and Easyjet refuses reimbursement. Simply mind-blowing.

1

Ryanair

biggest con airline in the world why dont the publish real fares to include all of there add ons there one of the biggest con artists out there

2

Ryanair

boarding experience for elderly people with mobility issues and medical assistance is awful. priority boarding is meaningless and the big strong or pushy people just push older or frail people out of the way.the process of providing medical waiver letters a day before departure is also very stressful as this leaves no leeway for if there are issues and people may not be able to print these letters if they find digital technology difficult. Staff should help people with medical needs to board early and assist them on the plane.also staff allowed groups of men to remove their masks on the plane putting everyone at risk.there are much better budget options -

2

EasyJet

boarding passes not available after paying for check in and selecting seats

2