Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Before the uk government announced anyone returning from Spain would have to quarantine for 2 weeks I had booked 3 return flights to Malaga to visit family for August, September and November. The flights were cheap and I fully expected that the current situation would stop me from visiting, or that something like this would come up.Sure enough the quarantine is announced and I am unable to go as my employer - like many others - wouldn't be willing to pay for 2 weeks of isolation. The information on the website states customers can only get refunds of flights are cancelled but I saw no guidance around refunds and changes because of the coronavirus quarantine.I spent an hour and 20 minutes waiting to speak to someone on the phone for clarification, to be told "no we do not offer refunds unless flight is cancelled". Even in special circumstances such as these?! "no we do not offer refunds unless flight is cancelled"Given the circumstances they would be fully aware that customers would not be able to fly because of the quarantine rule yet absolutely no support has been put in place. I would have been happy to accept vouchers to use another time if they were avoiding giving refunds.I'm disgusted that customers aren't being supported whatsoever | 1 |
Lufthansa | Before u pay here read this firstIf u wanna know how your trip will be u need to start from customer service u are dealing with, and when u go to the airport to check out u will remember this comment,I had a flight on April 30 /2021 and the plane was at 4:10 pm , in Houston Gorge Washington airport flying to Germany then Lebanon , I arrived to the airport at 2:15 pm and waiting in the line to check out , and when I give them my passport and the COVID-19 test results they told me that the results are expired, my results day was on April 29 witches one day before, I was okay with that but I tried with them to fix the problem because I don't wanna lose my trip, they told me u need to call the travel agency and and u have one time free re booking and they leave me while I still talking with them, I left the airport and I called their customer service they told me call us after 3 or 4 hours or call tomorrow and this is what happened when I called tomorrow as they saidCustomer service next day : u need to call travel agency to rebook we can't do anythingTravel agency : they marked u as NO SHOW we can't give u a free rebooking because of that call them and tell them to take the NO SHOW off and put expired results and call us backCustomer service: they don't need that but we will change it for u we will leave a note also that u have an issue with the your results.Travel agency: it still NO SHOW .I called the customer service back and they told me there is no way to change the no show u have to approve that u were in the airport at that time ..The trip is gone and the money also for no reason, They put me NO SHOO and they wanted me to approve that I was in the airport, and 4 times I called with 4 different answers, so it's okay when someone of the employees didn't like how u act or why u traveling for to find a stupid reason to FU**your trip and your day off, this is a damn airline company it's not an Uber app u don't like the car u pick another one , so people u don't need to deal with this company because it works depending on the mood , and if u got an issue with them they will make u wrong and ask u to approve any thing u ask for | 1 |
Vueling | Before you buy a ticket in Vueling.com you need to know there is 0 flexibility by their side.If you make an error, they say you have 2 hours after the booking to cancel it for free (not seen on "manage your booking" section) which is not proven.Regards, | 1 |
Vueling | Before you read this review, PLEASE NOTE: Last week, I wrote a similar review on Trip Advisor. In response to that (scathing) review, Vueling staff (Julia) said this..."We are sorry to read that your experience with us has not been satisfactory. Please, contact us through our social media channels so that we can investigate about the compensation request."Okay, just think about this for a moment... It APPEARS to be a company reaching out to help a disgruntled customer. However, Vueling expected me to find their social media accounts - and contact them via those!It is a ploy to give review readers the impression that Vueling are actually addressing their customers' complaints... DO NOT BE FOOLED BY THIS!(Vueling might respond similarly to my review here today - which is why I have mentioned it in advance... Again, DO NOT be lulled into a false sense of security by that.)So, anyway, after a couple of messages, I have been ignored... Therefore, I do conclude that the apparently helpful responses from Vueling are for review readers (POTENTIAL CUSTOMERS) to see and be manipulated by...They are NOT a genuine offer of help to customers whose money they have STOLEN.Vueling Airlines have ZERO interest in honouring their own promises to their customers... and they appear to be employing staff to simply "bat" complaining customers away from them.SO, if you see a "helpful" response (from Vueling) to my review here... DEFINITELY IGNORE IT! If a member of customer care asks you to contact them, it is a load of rubbish... You will NOT get anywhere with that.So, after my warning above, HERE IS MY REVIEW / EXPERIENCE of VUELING AIRLINES:I was recently on a #vueling flight to Barcelona (VY6628 14th Aug 2024). We flew as far as the South of France. Then, the pilot informed us that the aircraft's weather radar had BROKEN. Yes! You did read that correctly:The aircraft had malfunctioned mid-flight.There was (apparently) severe weather in Barcelona at the time, so he said he could not safely land the plane there (as the radar was broken). So, he returned to Gatwick and landed there.All passengers disembarked, went back through passport control and returned to the check-in area (i.e., back to "square one"!).The flight was then cancelled.Everyone waited around for some news... It was heartbreaking to see children (who thought they were going on holiday) looking bewildered and exhausted (having been travelling for a very long time already).Eventually, THREE members of staff (ALL giving the same information) gave the passengers TWO options...1. Abandon your holiday and receive a full refund.2. Accept a later flight and receive 250 euros per person in compensation.I accepted option 2 - even though it meant that my 7 day holiday would now be a 5 day holiday.When I returned home from my (5 day) holiday, I made my claim for compensation (as I had been instructed to do)...Vueling Airlines have now told me (three times) that I am NOT entitled to any compensation at all.They are saying that it was "beyond their control" (due to weather conditions in Barcelona).I would say that maintaining their own aircraft as "fit to fly" is, in fact, well within their control.I would also say that the weather conditions in Barcelona are irrelevant, because I was PROMISED COMPENSATION when my flight was cancelled.I was reassured by information and options that were given by staff - during a fairly stressful and confusing situation. I based my decision (about what to do next) upon the information that I was given at that time.If I had known that I was being LIED TO - and that I would NOT eventually receive compensation, I would simply have gone home and booked another holiday (in my own garden with my cat!).This was the 1st holiday that I had been able to afford for TEN YEARS - and it was ruined by a greedy and dishonest airline. The journey was beyond challenging - way beyond challenging!! The cancelled flight was only the tip of the iceberg - but it caused a knock-on effect for our journey - e.g., we had no transfer when we arrived at Barcelona 30 HOURS LATER than expected... but that is yet another company's concern... I'm just so thankful that I did not have any children with me. My heart goes out to everyone on that flight whose holidays were ruined by this greedy an dishonest airline.Meanwhile... AVOID VUELING AIRLINES.Since my complaint on Trip Advisor, several other people have reached out to me to say that they have fallen victim to Vueling Airlines under identical / similar circumstances.AVOID VUELING AIRLINES. They are dishonest and they will NOT honour their promises of compensation. | 1 |
Turkish Airlines | Behaviour of cabin crew to gate crew, everybody, is pretty bad including lack of courtesy, loss of temper, rough attitude, invisibility during the flight, and stern language with bad English. They don't maintain their planes properly and the fleet is quite old. Plane had technical difficulty flying, and after keeping everybody onboard for 3 hours and in terminal for another 3 hours they cancelled it, and it took another 5 hours of standing in line to get replacement ticket. All the planes are old, with old entertainment system and extremely noisy engine. Some parts of the entertainment system does not work in most planes, whether it's touch screen, sound port, or other parts, and selection of movies and programs are very limited and old. Food and drinks are not provided regularly or on time, and the selection and menu is miserable. Food is oily, unhealthy, and bad tasting in most of the cases. Their gate staff manned by Gozen security are rude, and will make people go through multiple so called security checks, and later will put people in locked down area like caged animals in front of the gate. | 1 |
Grupo AirFrance-KLM | Beijing to Casablanca via Paris with Air France. The flight from Beijing to Paris was pleasant while the flight to Casablanca was average. The flight attendants were not very prompt at attending to the service bell. The food on board was not to my taste. Inflight entertainment was limited. However, the seats were very comfortable. | 6 |
Turkish Airlines | Beijing to Istanbul in August 2018. On just our second day abroad, my wife called me to tell me that we had lost my mother. She was being cared for but suddenly her health deteriorated further. Naturally I had to go home as soon as possible, we had to cancel our trip. My son, who had lost his grandmother had to deal with the customer service employee who was unempathetic and dismissive. We wanted to change our return tickets which was from Hong Kong to Istanbul on Sunday and asked them to change it to Beijing to Istanbul on Wednesday. We were told by the Turkish Airlines representative we had to pay the price of a new ticket because our ticket was no-change, but we could get the refund after we present them with the death certificate of my late mother. We had to take this option as we had to be there on time for my mothers funeral. When I went to the Turkish Airlines office in Turkey after 10 days, they told me I cannot get a refund because I already used my ticket. I told them this is what the customer service told me, and the reply is "There is nothing we can do". But it was the Turkish Airlines representative who persuaded us not to cancel our flights and change them instead. Turkish Airlines deliberately gave us false information on this subject and lied to us for the price of two tickets! A company that sees profit in death of a loved one, is not a company I am willing to work with ever again unless I absolutely have to. | 5 |
Turkish Airlines | Beijing to Istanbul. TK uses a third party to handle their ground formalities in Beijing and need to be aware of the terribly rude and substandard service by check-in and gate agents. My check-in was processed by an agent who was abrupt and surly who conversed with a colleague throughout the check-in process. At the gate we were told there was a 30 minute delay although none of the monitors showed it. As with most departures in China boarding was chaotic with priority lanes being used by all passengers. The flight took off 2.5 hours late despite the gate agents insistence that the delay was only for 30 minutes. On board the crew were friendly and professional. The seat was OK in upright position but uncomfortable in lie flat position due to worn out cushion. Food was tasty but the wine list is in need of a refresh as they have been serving the same selection for 2 years. IFE has a good selection but I opted for sleep given the very late departure time. Lavatories were in decent shape but the sink could have used a bit more attention. Due to late departure, the flight landed late resulting in many missed connections. Although the delay was not really the airline’s fault as Beijing was having a late winter snowfall, the communications around it were totally misleading. For instance the captain referred to de-icing being completed in 5 minutes’ time when no de-icing equipment were in sight. Overall it was a mediocre to OK flight. | 6 |
Lufthansa | Beijing to Lisbon via Munich. Lufthansa has a very good service. I noticed some frustration by some staff in dealing with some people on the PEK MUC flight, so maybe they should be better prepared for the communication difficulties and the cultural differences. Food was great, but entertainment could be a tad more recent. Flights right on time. MUC LIS leg was overbooked but passangers were offered a rather good option if they chose to fly the following day. One slight detail: transferring within Beijing airport is beyond confusing and Lufthansa should take care of it together with their alliance partner | 9 |
Lufthansa | Beijing to Munich on Lufthansa. Checked in with the help of an agent who spoke minimal English and was eager to see me through. Used the Air China Business Lounge which was hot, stuffy and had no cold beverages. Boarding was delayed as with my most experience at Beijing airport and announcements were inaudible. Once aboard I had a choice of several empty seats so I picked a seat without a neighbour. The hard product is OK but not all seats have direct aisle access. All seats were supplied with a thin mattress and we were given sleeping shirts once airborne. The service was excellent with FA’s checking on passengers frequently. The food was well presented but was uninspiring. The beverage selection was very good with a wide array of wines and champagne. The IFE had a large selection but could have used more recent releases. The location of the headphone jack is a total pain if one chooses to use his own headphones instead of those supplied. The flight departed late but arrived on time. It is not hard to see how Lufthansa has been climbing up in the rankings. They are deserving of the 5-star ranking. | 8 |
Grupo AirFrance-KLM | Beijing to Newcastle via Amsterdam. The actual flight was ok. Nothing special. But the worst part of this whole ordeal was the way they handled things behind the scenes. On my way to Newcastle they lost my bag. Ok no problem. Mistakes can happen. I get my claim reference number and then get a text the next day that my bag will be arriving. I go check for the bag they said they left at reception and it is the wrong bag. In my description of the bag I said that it is a hard shell gray suitcase. The bag that showed up was a soft black bag. I call KLM letting them know that the wrong bag showed up and they tell me that I have to bring the bag back to the airport. I tell them no because it was their mistake and why should I go out of my way on my 13 day vacation to fix their mistake. They apologized and said they would send someone over to pick it up. In my 13 days in Newcastle I probably called them over 27 times. Each time being told that they are still looking for the bag. I come back home after my trip to Korea and keep calling. Finally one component employee let's me know that they have actually put the search for my bag on hold because I hadn't returned the wrong bag. Mind you, this is over 2 months now and no one has ever mentioned this to me in my previous calls after the first call I gave them when they delivered the wrong bag. I told them that I have told a KLM representative to pick up the bag and they said that they would. They apologized and sent someone over and then a few days later my bag arrived. I have never been so stressed about travelling until this. I wasn't unhappy about them losing my bag, but was extremely frustrated with the KLM handled the whole situation. Each time I called, it seemed that the employee was more confused about my situation. My phone calls consisted of me asking them to open my case for the search which they said they would request their supervisor, but my case was only opened 2 months later. Each employee guaranteed the case would be opened, but it was all a lie. Communication is not a quality the company has within their team. My friend has also flown with them recently to visit me in which both of her flights got cancelled. No notification was given about these cancellations until the actual day of the flight and they also lost her bag on her way back home. I couldn't believe it when I heard that this happened. I will never fly with them again. | 1 |
Iberia | Beijing-Novosibirsk. The flight experience was awful. Flight time 6-05am but gates weren't open even there was no crew in check-in till like 6-00 check-in delayed no reason given no one cared it finally started at 6-15am and took another half an hour for the plane to depart. When you get onboard it feels like you've gone back to 90's. The plane is really really old. No tv no radio no nothing. I was not expecting much from this airline but it was way worse - however the food was good and there were two choices. | 1 |
Ryanair | Being Covid Positive immediately prior to my flight to the Canaries with my wife , daughter ,and grandson I took the decision not to go. I had paid extra for luggage allowance on my daughters and my ticket and on arrival at the book -in desk the Ryanair rep initially refused to transfer the allowance to my wife and requested £29.00 excess baggage.Having a very strong willed and forceful daughter the rep eventually relented and waved the charge.Two very elderly ladies at the adjoining desk were each charged £22.00 because they had been unable to print boarding cards.I have subsequently e-mailed Ryanair twice and telephoned them with a request for a 'No show' letter in order to claim from my travel insurance .They have Ignored my request and not bothered to reply. I will certainly never fly with this company again. | 1 |
Lufthansa | Being a frequent flier I can say, Lufthansa's service is below any airline service in the world. They are rude, inflexible and discriminating. | 1 |
Jet2.com | Being a frequent flyer, approx every 6 wks .LS176 Glw - Tfs on 30/7/24 found the crew rude and unhelpful. They were certainly more interested in themselves. Not normal jet2 standard. | 3 |
Turkish Airlines | Being a loyal customer of this airline, I was once again dissapointed with Turkish Airlines completely messing up my flight. Outbound flight TK1856 from Barcelona to Istanbul left about 40 minutes delayed, and for that reason we were denied boarding for our connecting flight to Moscow, which resulted in spending an entire night at the airline's lounge. I would like to particularly stress the utter rudeness of the airline staff at the airport, who are completely uninterested in helping you out, pretending not to speak English and watching videos on their smartphones, giggling and discussing it with each other. While at the lounge, you are not allowed to use a shower since the previous flight was less than 8 hours long. So please know, if you miss your flight due to the airline's fault, you are on your own and no one really cares about your problem. That's a fact. The same situation happened to me in April, while returning from Miami to Moscow via Istanbul. The airline representative failed to change the dates for my wife and my infant child, changing it only for me, therefore, I ended up paying for the completely new tickets. Overpaid around 2000 USD. And, once again, the flight left late from Miami and, therefore, we missed the connecting flight and spent the night at the airport. We were not offered any hotel and we were also denied access to the lounge due to the mess up with the airline. The airline's feedback form is awful, and up to this day my issues with them had not been resolved. Even visiting the airline's office in Moscow does not help, everything is managed through the website. Overall, I am very disappointed with the airline and especially with their customer care. It's a shame, since their planes and prices are very nice, the headache in dealing with the problems afterwards is just too much to fly with them again. | 1 |
Vueling | Being a no frills and budget airline and knowing how boarding can be chaotic from have flown many of this type of airline in the past, I made the decision to pay for Vueling Airlines priority boarding in advance to avoid the queues and for quick and easy ingress and egress for my sisters and myself. I did so as they only provide limited priority boarding unlike some airlines which allows everyone to book priority boarding resulting in no benefit. However, no priority boarding was given and the staff were not even aware that priority boarding had been booked by passengers. A formal complaint submitted to the airline who feels an apology was sufficient enough and refuses to commit to any refund of money for services not provided by them although paid for. The overall service throughout our travel experience was below par with the exception of the check-in clerk which I now have to question as maybe she was the one who was responsible for ensuring staff at the end should have been aware of priority boarding and failed to do her job. There is nothing that this airline offers that other no frills and budget airlines offer, not even online check-in. I will return to using the competitors who I know you are at least guaranteed a little bit of respect. Avoid Vueling Airlines if you don't wish to find yourself paying for services you won't be provided with. | 1 |
Turkish Airlines | Being a passenger on a flight TK773 Kuwait-Istanbul (dated 01.11.20) I’ve faced an unfair attitude and careless policy from this airline towards their passengers in these hard pandemic times. The company sits their passengers all together, nevertheless 1/3 of the a/c at the back was empty. The crew are not allowed to let the pax change their seats because: “in case you got sick after this flight, they should know what was your seat†instead of just taking an actions on preventing their pax from getting sick by following social distance rules and common sense. The lady sitting next to me was obviously sick, sneezing and coughing all the time, moreover she was enormously overweight, so it was very inconvenient and not safe to sit there. Despite all this, I wasn’t allowed to change my seat while 5-6 rows at the back were empty. Which is totally unacceptable for the covid situation. My PCR test is done a day before this travel, and it’s negative. Thus, in case of getting covid due to this flight, there should be a lawsuit against this policy which is a threat for the passengers’ health and totally contradicting COVID-19 safety precautions. | 3 |
Grupo IAG | Being a silver flyer and booking a flight through BA to Dublin you would have thought I could use the lounge even though BA used Air Lingus for the flight. Travelled recently there with the same situation and was allowed in by a kind Gentleman at the desk even though he said I had to be Gold ? He was really accommodating and it wasn’t a big deal. But the two ladies on the desk were like no. No empathy there at all-saying the other guy shouldn’t have let me and they will have a word with him ? Come on BA I booked the flight through you, and you made me fly with Air Lingus so you should let me use the lounge as a silver flier. | 1 |
EasyJet | Being a very nervous passenger I can say easyJet were brilliant. The staff were fantastic with me, I was crying and panicking. The cabin crew came and spoke to me and reassured me and even offered for one of the crew to come and talk to me. Both flights were good, even though there was turbulence I felt ok. Thank you easy jet! No delays and easy check in too. | 8 |
Ryanair | Being a world traveler Ryan Air is the worst airline Ive ever flown. Apart from the extortionate luggage fees. If you check in & don't pay the conning fee to pick a seat they will seat you apart.Just checked in 2 hours before at Rijeka& because by the time I was at the counter was just under 2 hours was given a bill for £100 Absolute pi!ss take .. Never will fly them again | 1 |
Jet2.com | Being able to check in online well in advance meant that the return checkin could be done without the worry of having to do it whilst away. The service and friendliness of the jet2 staff is second to none. My husband doesn't ask for assisted travel but does need to use a stick and walks slowly due to his advanced years. The staff have always been sensitive to his situation and direct him to a desk for help to check in luggageand do all they can to mske his travel stress free. | 5 |
Jet2.com | Being able to fly to Leeds Bradford; the price was reasonable; there was the right variation of flight time choices; the booking was overall easy and the app worked well; we were very pleased with the face to face service - friendly and helpful staff which was the same on the flight. Nothing to fault. | 5 |
Jet2.com | Being able to pre book the seats and luggage avoiding queues | 4 |
EasyJet | Being able to quickly speak to someone who could help without too much back and forth and explaining | 5 |
EasyJet | Being able to talk to a real person as I am not clever with modern technology | 4 |
EasyJet | Being able to talk to a real person! Lubna was very kind and helpful. This is not like Ryanair! | 5 |
EasyJet | Being an easy jet customer for years, we are very disappointed with the service and the way we were treated. We measured our bags but we excluded the wheels and when we arrived at check in we were told the cases were 2cm over and we were given an ultimatum to either pay £196 or not board the plane. We were travelling with 2 small children who became very distressed. The flight was not full and there was no reason to charge us this extra money. We were travelling for my husbands 50th birthday and following this extra cost to our trip we then had to cancel what we had planned. In the middle of a cost for living crises this should not be happening. We have now had to make alternative arrangements with another airline for our return trip. We would appreciate a refund as we feel we have been taken advantage of and this is profiteering and not customer focused. | 1 |
EasyJet | Being charge £60 to change a surname on a flight after my son was a victim of a crime so had to change his surname. Anything just to squeeze more money out off people | 1 |
Ryanair | Being charged (held to ransom) £20 for being a kilo overweight in my baggage completely put me off the airline. Lot of people feel ripped off by them, I just will avoid from now on. | 1 |
Jet2.com | Being frequent travellers IWould say that these are probably the most uncomfortable seats we come across.After four hours we are ready to getPlease add some padding. | 3 |
Pegasus Airlines | Being generous with the one star rating. Hidden fees, lateness, rudeness | 1 |
Lufthansa | Being in the upper deck of a 747 is always something special, even if Lufthansa’s business class seat is outdated. However comfortable seating and I had a solid six hours sleep on this 10 hours flight. Excellent crew in this flight, reasonable selection of drinks and good food. | 8 |
Jet2.com | Being informed and keeping up to date with developments and any delays | 5 |
Jet2.com | Being on time | 5 |
Jet2.com | Being on time and a great check in process | 5 |
Grupo IAG | Being passed from person to person around Gatwick at 6am resulting in missing a flight. No gumption in the team. No willingness to escalate. Given a "help"line number to sit on hold for 20 mins rather than any problem solving at the time of issue.EDIT: the ironically named helpline dropped me due to high call volumes. | 1 |
EasyJet | Being the most ardent fan of easy jet .. all in vain and our dismal we had the most heartbreaking experience ever .. thx to the flight staff(Manager of easy jet ) Emma. Flight number EY504 from Edinburgh to Birmingham 7:15pm.She didn't had any basic mannerism and courtesy to how to talk to guests or show any kind of respect.The second we boarded the flight she started bombarding us with instructions to put our items in the overhead compartment ,, there's always a way to request someone ... As we had more than one bag and the compartments were full we weren't able to fit it ourselves . We even told her that we aren't able to keep the stuff , she just kept on ordering us to keep the things without even having a decency to offer a hand .I had booked the seats 1A and 1B for i and my sister ,as somebody was sitting in a seat in our row , we wanted to sit together sowe asked if we could change our seats ,she told me the seats we wanted to sit in were occupied although clearly they were vacant . Her attitude clearly portrayed that she wasn't interested in serving or helping in any manner . Being a manger she upholds the responsibility of making our journey comfortable and safe .If a manger has such an attitude there's not much we can expect from other crew members . She made our journey really uncomfortable..It's no exaggeration to say that they really need to learn from their peers and such staff should be trained to the most . Highly disappointed..I also boarded a flight from Birmingham to Scotland on the 1st of January , the crew was simply amazing and very helpful , they were very polite towards us . | 1 |
Lufthansa | Beirut to Frankfurt. Late departure without any announcements by ground staff. Full flight with a good meal served. Flight attendants were friendly. Aircraft was relatively new with comfortable seats. | 7 |
Lufthansa | Beirut to Frankfurt. Starting from the business lounge Beirut lounge. The lounge is disgusting, not clean and old below any average. Flight was good. Normal seats standard A321 Lufthansa. Stewardesses were professional and nice. Food was ok. No entertainment flight, and internet as usual, no inflight internet connection. | 7 |
Turkish Airlines | Beirut to Istanbul. I wanted to change the date of my flight from 22:05 16\6\2019 to 15:55 at 16/6/2019 - it's on the same day just a small change between hours and there were free seats in both planes. They wanted 126$ for the change fee, and it's a very huge number for a small change, I'm not satisfied for this service. | 5 |
Pegasus Airlines | Beirut to Istanbul. We left at 6 in the morning. We stayed around 2 hours flight to Istanbul, they didn't offer us any free drink or snack. All drinks and snacks are priced in euros. While they can at least offer us a free cup of coffee or tea. | 3 |
Grupo AirFrance-KLM | Beirut to New York via Paris. The food was disappointing. We took a long flight, and the least that they can do is provide a decent meal for the people that are paying this much to fly with them. To be honest, i wouldn't fly with them again. | 2 |
Jet2.com | Beirut to Tenerife via Madrid. Yesterday (November the 16th), I took a flight from Beirut to Tenerife with a stop in Madrid to my surprise once I reached my final destination my luggage never arrived. (and I still haven't received it). After 40 minutes of waiting for it at the luggage conveyor belt, I realized it wasn’t there. I tried asking around and found an Iberia desk with an agent who reassured me by telling me that the luggage had arrived and that it was located in the floor downstairs, so naturally, I went to that floor and searched for around 15 minutes but it wasn't there. So, I went back to the agent to let him know that I still did not find my luggage and he told me that he would check again by himself. After having disappeared for over 20 minutes, he informed me that it was still in Madrid. So I had just lost 1 hour searching for something that wasn’t even there (after having flown for over 6 hours, with an 8-hour layover so you can imagine how tired I was) I started wondering: Why did he tell me before to search for it elsewhere? Did he even check and track my luggage when I first mentioned it wasn't there? Anyway, the agent took some information in order to send me luggage on the next day (today, November the 17th) and guaranteed that it will definitely arrive on a plane coming from Madrid to Tenerife. I got reassured as I saw a flyer mentioning an award Iberia (the airline I had just taken) received for its lost baggage's management. However, no one contacted me and I didn’t get any information on my missing luggage! Therefore, I called Iberia's office located at Tenerife’s Airport through several numbers and no one ever answered (one phone number wasn’t even working). I even called Iberia's headquarters office in England and was given another number to call. I had again wasted 1 hour between unanswered calls and automated answering machines for this same matter. Until I finally got my answer and to my surprise, my luggage was still in Madrid even though the airport agent assured me I was going to get it by today! I realize now how inconsistent this airport agent is, and how unprofessional and terrible Iberia's lost and found service is. The worst part is that Iberia is supposedly awarded for lost luggage management? All full of lies!! We live in a century where time is money. I already wasted a considerable amount of time on this matter and I can’t afford wasting more of it to get respected and have my luggage back! I am a very unsatisfied and disappointed customer, especially that it’s my first day at work tomorrow and don’t have a decent piece of clothes! I will make sure to never take this airline again if given the choice and would certainly never recommend it. | 1 |
Lufthansa | Beirut to Toronto via Frankfurt. Pros: Reliable flight and no delays. Cons : Customer service is null. Cold Food sandwich. Mean employee with no sense of welcoming. No entertainment and even a plug to charge phone. Not all info are in English. | 4 |
Turkish Airlines | Beirut to Vienna return via Istanbul. The planes had 1 hour delay. Food was disgusting. The seats were very uncomfortable, and the staff was mean, one hostess shouted at me because I was charging my phone while we were still on the ground waiting one hour in the plane and another one shouted at the person in front of us and was giving orders like “put your seatbelt on!†while the seatbelt lights were still off. Every few minutes they would interrupt our movies or the thing we are enjoying on the screen to say something in Turkish we don't understand or to ask us to review them or show us the teaser to the Journey by Ridley Scott that takes place in their new airport they are so proud of. The wifi on the plane is very bad. I can write a whole review about the airport, how it’s big and useless, about the toilets that are disgusting and very poor quality, about the huge mall that’s inside that nearly made us lose our plane on our way home, the fact that we had connecting flights with one hour only to get off the first plane and get to the second, while we had to sprint the whole airport because our terminal was in the back end. Turkish Airlines never again! | 1 |
Grupo AirFrance-KLM | Beirut to Washington via Paris. Last time traveling with this airline. On our way to Beirut in June 26 they messed up our flight and took us forever to get there. And today we had a 7:40 wait at airport they added a delay of 3 hours and now another hour. They lost my daughter’s luggage at their airport (she was traveling on different airlines) but they were lost at Charles De Gaulle because of a strike and they were of no help whatsoever. Never again fly Air France or connect through Paris. | 4 |
EasyJet | Bel Azur - TunisiaUsually I'm not one for leaving review however, given our recent experience and the general consensus of other travellers we met, I feel it is only fair to provide honest feedback in the hope EasyJet address my concerns urgently before incurring further customer dissatisfaction and repetitional damage.Upon arrival, we were given a room with a broken balcony door, the maintenance person was sent to our room to permanently lock it.The room was extremely hot even though we switch the air conditioning off and when I queried this with reception I was advised that because it was winter season, air conditioning is switched to heating centrally for the entire hotel and there was on cool option. As a result of this uncontrollable heat from the air conditioning unit whenever it was switched off, we had to get up every 30 minutes to an hour to open the hallway door to create ventilation throughout the first night. With a deal to do and persistence the next day, we were eventually allocated another room with locking balcony door and heating system that worked.The buffet food is to a fairly good standard however, hygiene is lacking. Ladles for serving are handled by literarily ever including staff and never changed or cleaned. Fingerprints and dirt can be seen on doors, handles and glass throughout the hotel and there was no evidence of these being cleaned throughout our stay.Not surprisingly, I ended up with the flu symptoms as did a large proportion of other residents with people coughing and sneezing everywhere you go.We went to reception to attend the 10am holiday rep meeting but no meeting took place. Instead, we found we were repeatedly offered private excursions by the staff member and told that they are priced more competitive than EasyJet rates. Needless to say, we decided to completely avoid any excursions as we felt somewhat intimidated by what was going on around us.Whenever we went to the local shops we found that we were folllowed on two separate occasions and then approached by someone claiming to work at our hotel. They then proceeded to try to lure us specific shops, which was a very scary experience.At the point of checking out, the Guest Relations lady at reception was dealing with a customer in the queue in front of us. Whilst we waited, another couple proceeded to move up to the counter along side us. Whenever the Guest Relations lady finished with the couple in front of us she proceeded to look at both us and the second couple before deciding to go to the other couple yet she has previously acknowledged us before dealing with the prior customer. I instantly felt her actions were racist and said to her that we had been waiting first to which she replied, "you can see I'm busy".When travelling back to the airport, we were collected at the hotel and taken on a two and a half hour trip around other hotels before making the 50 minute airport journey. This was a scary journey as the driver repeatedly used their mobile phone whilst driving.I am currently five months pregnant and to have been put in so many uncomfortable and difficult positions in what should have been a nice holiday break makes me extremely emotional and extremely disappointed in EasyJet holidays, I cannot comment anyway positive on this holiday but hope EasyJet act promptly to prevent other customers experience the same extensive letdown. | 1 |
Grupo IAG | Belated Airways - frequently late. Cannot get organised with hand luggage as they always sell tickets that allow hand luggage and then prior to boarding say they have a space problem. Passengers then have to offload hand luggage into checked luggage. How do the so-called budget airlines manage? They get it right. Belated Airlines oversells and consistently under delivers on hand luggage. | 1 |
EasyJet | Belfast City Airport to Bristol 6 Oct 1810 departure an absolute mess - delays, inadequate staff, unnecessary queues, miserable cabin crew - a bad day at the office for some I guess. Will definitely consider other routes in future. | 2 |
Grupo IAG | Belfast City to Heathrow on 24 May and return on 8th June A319 both ways. Found the seats hard and the leg room constrained compared to several flights of similar length on Bangkok Airways A319 in late May/early June. Would not like a three or four hour flight on these aircraft. Would only recommend if no alternative unlike EI long haul which I consider good. | 6 |
Jet2.com | Belfast Int Airport is generally terrible at baggage returns. Often we have waited over an hour for our hold luggage. On our recent return Jet2 flight from Gran Canaria on 17 Nov 2024 to Belfast it took 20 minutes to receive our bags, still a bit slow, compared to other small airports, but a vast improvement on previous trips. The time improvement was solely down to Jet2 staff being at the baggage reclaim area and monitoring Swissport who transfer the baggage. Well done Jet2 other airlines should follow your example and monitor Swissport performance at Belfast Int. | 5 |
EasyJet | Belfast to Amsterdam. Check In opened a little early as easyJet normally only opens two prior to departure. Going through security was very fast as they had 3 lanes open. Normally Belfast International airport is renowned for being very slow. I went to the Causeway Lounge and used my priority card for access. The lounge and service is good as there are sufficient selection of food, snacks and drinks available. They also call when boarding is starting and the lounge is located very close to the Amsterdam boarding gate. The boarding process on easyJet is by priority (speedy boarding), but you need to make sure that you are ready as it is difficult to get overhead space to put your hand baggage if you are not ahead of the queue. We pulled back on schedule and arrived in Amsterdam on schedule. You have you want something to eat or drink on easyJet you have to pay, however that is ok as the service is fast and efficient. Baggage came out very quickly, therefore overall I was very happy with the overall experience. | 9 |
EasyJet | Belfast to Gatwick. Very unprofessional staff. Before boarding the flight at the airport gate, the member of staff checking passengers in kept coughing not really covering her mouth, then handled passports and boarding passes/mobile phones with e-tickets, without using sanitizer, it felt very unhygeinic. The air hostess doing the safety demonstration burst out laughing along with the cabin manager while doing the safety demonstration, the cabin manager then hid behind a screen to avoid been seen laughing. They safety demonstration was disrupted and not completed. The staff snacked on sweets throughout the flight making announcements with a mouthful of sweets sometimes. My bag had to be moved to the overhead compartment to which the cabin manager muttered 'God not this again' before moving my bag above. The flight was also 50min delayed to which the captain said 'sorry for being a few minutes late', didn't seem to realise that 50mins late can be very disruptive for passengers. | 1 |
EasyJet | Belfast to Liverpool. This was my first time flying with Easyjet - I wouldn't fly with them again. Firstly this was a short flight (35 mins) so I didn't expect much. Boarding was ok and the Crew said Hello. Their appearance was shabby. Once in my seat the Cabin itself seemed old. Obvious no recline - seats bolt upright and poor legroom. Did not expect any service and an announcement was made that due to flying time if we want anything to press the call bell. This is fair enough. The brochure prices seemed ok and there was a good range on offer. The flight crew announcements - very professional. We landed on time and the price paid for the fare was reasonable. In saying that i found the seats/space too uncomfortable and would rather pay more for a better experience. | 3 |
Grupo IAG | Belfast to London on 20 Jun, 0650. I was informed at about 0200 flight BA1427 has been delayed to 0915, will only reach London Heathrow at 1025. I reached the airport at 0445, but BA counter was only open at 0510. At checkin counter, I approached BA ground staff for advice as I have a connecting Singapore Airlines flight at 1125 on the same day. The reply was “it is the customer’s responsibility to contact the airline, there’s nothing we can doâ€. I was given a card with contact info on BA customer service and sales. For the next 2 hrs in the airport, I have been trying to contact BA, but was told that hotline only operates from 0800, I have to called another number for “urgent casesâ€, which ever number I dial, I just couldn’t get to speak to any one till 0757. Again, I was told that there’s nothing they could do because my connecting flight is Singapore Airlines. Onboard the aircraft, when I approached for help with my luggage to be placed to the compartment, I was told that it’s the customer’s responsibility to do it on their own. I would think twice to take BA in the future. | 1 |
EasyJet | Belfast to London. In the last 2 months I have flown with easyJet 4 times. Never again unless I really have to. I was meant to fly out from Belfast International Airport at 3.40pm on Friday 21st September to visit my son on Norwich. We expected to get the 5.30pm train from the airport. One delay after another ensued with Easyjet staff being unhelpful and not even apologising once for the delay. Even the pilot who eventually pulled away from the stand at 5pm did not even have the grace to explain the delay. Our dinner in Norwich booked for 8pm had to be cancelled as we arrived at 10pm. Now I find myself back again at the airport and and am again delayed for the return flight home. No apologies again. easyJet truly are a horrible airline with absolutely no customer service or manners. | 1 |
EasyJet | Belfast to Luton. A fantastic airline. No fuss organised and good customer service. My partner and I had return flights from Belfast to Luton and were treated very well. The weather on the return flight was terrible and our flight was only delayed for an hour. Thanks you guys for such an easy flight. | 10 |
EasyJet | Belfast to Manchester. I would advise anyone planning to fly with easyJet to reconsider immediately! This airline is in no way helpful. After arriving to the airport early and on time for our departing flight easyJet closed their gates 25minutes before departure! There was no announcement for passengers to make their way to the gate and no effort was made to call out passenger names. We were informed, while looking at the plane that still has the stairs attached that there was no way we could board. The staff blamed the fact that they had no radios to contact each other. What professional airline do not have the simple means of communication! Staff were very unhelpful and placed the claim immediately on us the passangers. We were not alone with four other passangers in the same predicament. No effort was made at an apology and staff seemed very indifferent. This experience has left me enraged and with no other alternative we had to book another departing flight with easyJet at full price! I will never fly with this airline again and I would advise anyone thinking about flying with them not to! | 1 |
Turkish Airlines | Belgrade to Athens via Istanbul. My first flight departed with delay from Belgrade due to local weather conditions in Istanbul. I requested for a connection assistance in order to catch my second flight but the airline did not provide me such assistance. I managed to arrive at the gate of departure of my second flight while boarding was not completed and while the screen mentioned 'last call' but I was denied boarding because 'the system had unchecked me from the second flight due to late arrival of my previous plane'. People were boarding in front of my eyes on the plane. The Turkish Airlines officer deceivingly told me to go to another gate (215) because another plane was waiting for me. He just got rid of me. Gate 215 was near the rebooking office of Turkish Airlines for the issuance of new tickets. Although I was condemned to stay overnight at the airport, I was not proposed hotel accommodation or a meal. I was put on another flight departing next morning without even offered the possibility to select my checked seat (the officer rejected my request for an aisle position despite the fact that the plane was half-empty!). I filled a complaint form for denial of boarding and they replied that they are not responsible for a flight delay due to weather conditions. Turkish Airlines maybe is a large company but it manages these type of routine problems poorly as a low budget airline. | 1 |
Lufthansa | Belgrade to Barcelona via Munich. After delay of 1st flight, 25min, I had to run through passport check, scanner, literally left without air, and reached for next flight, where passenger were already boarding. Sit in the plane and started to wait take off, quite thirsty, as there were no time to buy water. The sitting in plane was 1 hour. Wanted to go to toilet, and drink water. At the end, another lady asked for water, and she was provided. After her, I asked as well as I tried to explain my situation, but response was quite rude, without even listening me at all. Totally disappointed from Lufthansa and particularly services. Two flights- two delays and rude attitude. | 2 |
Lufthansa | Belgrade to Frankfurt. Very bad customer service in Belgrade airport, the check-in was extremely unfriendly, impolite and rude to us. We wanted to ask for an aisle seat or pay for our check-in luggage she was very unfriendly. | 3 |
Turkish Airlines | Belgrade to Kiev via Istanbul. Worst customer support service ever. They respond with automatically generated replies that has nothing to do with my questions and complaints. Also Miles&Smiles program is made for fools. I have been flying with Turkish airlines for 10 years, collecting miles and now there is no way I can use them before they expire! Can’t buy reward ticket, can’t upgrade my flying class, nor my bonus card class, can’t shop in the aircraft and online. My bonuses are blocked and soon will expire for nothing. And this is the way they say Thank you for being their faithful customer for a decade! | 2 |
Wizz Air | Belgrade to Malta. I wouldn’t recommend Wizz Air to anyone. On the flight to our destination I had to stand for half an hour (which is a third of our flight as it lasted an hour and a half) because the rude cabin crew didn’t want to let me pass from the on board toilet back to my seat. Then, they didn’t inform us that we need to check in for our returning flight (which is possible 3 hours before the flight) so when we arrived at the airport 2 hours before the flight, our tickets were canceled so we had to pay an extra 70 euros for the two of us in order to get back home, which really ruined our overall experience. | 1 |
Wizz Air | Belgrade to Paris. Horrible booking process, filled with traps designed to get the customer to sign up for unnecessary services. Check in process designed to trap the customer into paying high airport checkin charges. Dont use this scam of an airline. | 1 |
Grupo AirFrance-KLM | Belgrade to Seattle via Paris. When I arrived to Seattle, my luggage was not there. I asked the Air France staff where it was, and the guy looked at the list of all passengers and searched for my name. At the part where are the details about luggage was written only "??". However, they told me that it is in Paris and it will arrive on my address tomorrow morning. They are obligated to give a kit containing toiletries to passengers whose baggage did not arrive on time. But they did not give it to me because they don't have it there. Three days after, the luggage is still not here. | 1 |
Lufthansa | Believe it or not but Lufthansa is relying on generating revenue by scamming people. They are selling tickets for flights they are never planning to go ahead with. They charge full fee upfront and cancel thousands of flights with no intention of refunding the money. When calling customer service, the automated response just says that they're busy and they don't respond to emails for months. This company need ls to be held responsible for their unlawful practices | 1 |
Wizz Air | Believe the bad reviews. Boarding for the flight took place in a small room. Despite being in the middle of a global pandemic, few passengers and none of the gate staff wore masks. Passengers were advised they would have to put on masks on the plane. Then, at the point at which we should have boarded, the gate agent came back into the room and informed passengers (maskless of course and expelling aerosols over everyone) that the ground crew would not be able to load the plane and that any passengers with checked bags would not get them in Milan. These passengers could decide not to travel or follow up the missing bags later. We then boarded to be held on the ground for 2 hours while they attempted to resolve what transpired to me a wildcat strike by ground staff. The announcements from the cockpit were few and far between and refused to take any responsibility for the situation or suggest any attempts to mitigate it. The cabin crew did not nothing to police mask wearing among the passengers, with people sneezing and coughing all over the cabin while not wearing masks. Indeed, the crew were rather casual in mask wearing themselves, with the purser frequently pulling hers down. We eventually left and arrived two hours late. Upon arrival into Milan, we were all piled into a crowded bus, again with no checking of mask wearing. Admittedly, the crew did offer free water and a small snack to apologize for the delay. But the whole situation was handled really badly. Given the clear lack of respect for our safety I will definitely avoid this airline in future. | 1 |
Turkish Airlines | Believe the bad reviews.Bad customer service. Horrible staff. Flight delays with no explanation and absolutely ZEROA assistance once it happens.We only flew on three planes with them but all were old and very outdated. Even business class has a middle seat — our usual business/first class experience is with American and British where you can't even tell there are other people around you in that class of seats.You are better off paying any amount extra for another airline — don't believe the propaganda about how many places they fly to, as quantity definitely trumps quality with TA. | 1 |
Ryanair | Below 1 star. Awful experience. Crammed in like sardines yet surcharges galore. Avoid Like the plague | 1 |
EasyJet | Below any standard for the hand luggage allowance. We bought the smallest possible suitcase with wheels and, to our huge surprise, even this micro piece of luggage didn't fit into the tiny measurement box at the gate (really just by a half of its tiny wheel:)) | 1 |
Ryanair | Below basic necessities doesn't deserve 1 star. | 1 |
Ryanair | Below is a copy of my complaint to Ryanair followed by the response! Shocking behaviour and an unacceptable responseTo whom it may concern,We flew with Ryanair on a recent family holiday from Leeds Bradford to Fuertaventura. As we have flown with Ryanair before we were aware that we would be split up when on the aircraft. However as we are a party of two adults and two children we were expecting one child to be with each adult. When it came to check in 48hrs before our departing flight we noticed that we only had one pair of seats the other two were 15 rows apart. Concerned about this I immediately tried to rectify it but was unable to purchase a seat aywhere near either adult resulting in one of my children sitting alone.Whe we arrived at Leeds Bradford I immediately spoke to a Ryanair representative who assured me that they would sort this out for me as it was a legal requirement for a child to fly with an adult.The staff on the flight from Leeds were fantastic and organised passengers so that my wife and I each had a child sat with us.They explained that it may be the same scenario on the flight home but not to worry the flight crew would be able to help us and everything would be fine.On arriving at fuerteventura airport we again saw a Ryanair representative. This time however I was told everything will be fine, but I would need to speak to the flight crew. We again had two seats together and and two 14 rows apart. When we boarded the plane I was met by a member of staff who did not want to help but wanted us to sit in the alocated seats until we were in the air. As my children found this mildly distressing I asked another member of the flight crew further down the plane. He was very helpful, polite and told me to take all three seats in row 20 and my wife went on to sit on her own. I was concerned that someone would have to be moved to accommodate this, but I was told not to worry.After being seated around 20 minutes I was approached by a member of the flight crew, I believe is called Aiden. He asked to see my boarding pass. I showed him and explained the situation. He then went on to say "didn't you think to pay for your children's seat? We can't guarantee your seats if you don't pay for them. It's your job as a responsible parent to pay for the seats!"I was shocked and as he had just called me an irresponsible parent I was apalled by his manner, customer empathy and service. I highlighted that it was a legal requirement that a minor couldn't sit on their own and must be accompanied by an adult. He further raised his voice and again suggested that if I was a responsible parent I should have paid for another seat and the turned away sharply followed by another member of the flight crew.1. We were told that this wouldn't be necessary2. Again when I checked in there was no seats available near to either me or my wifeAlso throughout the flight there was an empty seat next to mywifeTo add insult to this when the seat belt light was turned off my wife came up the plane to see us and explained how the following member of the flight crew we think she is called Alexandra, ridiculed me at a volume everyone could hear down the plane. Imitating me when I said it was a legal requirement and for want of a better frase "slagged me off" to the other members of staff not knowing my wife was right behind her.Also throughout the flight there was an empty seat next to my wife!I hopefully won't need the services of Ryanair in the future, but I want something done about this. To be treated in such a way is totally unacceptable!I understand that Ryanair is a budget airline and I know I have to suffer the consequences. However these are extra bag charges, seat charges and quick turnaround planes (very dirty especially the flight from fuertaventura), but I paid over £600 for these flights not a £19.99 deal.Ryanair should be ashamed, if I was a 25 year old I may have had the sense to video the altercation and plaster it all over social media, but unfortunately I have had to resort to an old fashioned complaint. However if I am not satisfied with the dealing of this complaint I will look for a more affective way to get across my dissatisfaction.I have clearly seen the best and worst of Ryanair on this holiday, and I am not comfortable just letting this go.I look forward to hearing your response... As followsYour request (805784) has been updated. To add additional comments, reply to this email.D.S. Koblos (Ryanair)Feb 25, 16:15 GMTI refer to your recent correspondence dated 25/02/2019.Following your recent correspondence, please be advised that we pride ourselves upon the high standards of service and professionalism provided by all of our staff and maintain these standards with regular retraining programmes which ensure that our staff are constantly reminded of their most important function; to be friendly, professional and efficient at all times. I do sincerely regret that this was not reflected to you on this occasion.I hope the above has clarified this matter for you.Yours sincerely,D. S. KoblosCustomer ServicesIn one word NO! | 1 |
EasyJet | Ben, the manager I suppose was very harsh and disrespectful. He had no remorse or customer service. His facial expression and tone with which he spoke was nothing of good customer service. I strongly believe he's racist! All the other attendees were quite helpful amidst the issue. | 1 |
Lufthansa | Bengaluru- Frankfurt LH 755 a real disaster1.) delay but normal for LH2.) Headset not working but normal for LH3.) 747/4 the only Toilet upstairs was defect but normal for LH.5.) Night flight they are unable to dimming the Light full night the Light was full on.6.) Unfriendly staff but normal for LH7.) Food taste and serving in Business not even Eco standard.8.) Baggage messages shows on arrival not arrived but just waiting and it is coming9.) Last we would like to go for arrival Lounge but was closed because of water damages.Whom still wants to fly which such a lousy Airline??? | 1 |
EasyJet | Benji literally just left the conversation with no explanation,c ost me my booking | 1 |
Norwegian | Bergen - Berlin - Oslo. Good flights found the new Recaro seating to be superior than full service airlines. Flight crew were very friendly and helpful and free Wifi on both legs is fantastic and unheard of in our country. A good budget airline. | 10 |
Norwegian | Bergen to Alicante. The flight started with all four attendants disappearing from the cabin 20 minutes after takeoff for their unison, leaving passengers to study the menus meanwhile with the aircon set to cold. After reappearing, we were informed by the attendants that only noodle soup and muffins were our food options for the three hour late evening flight. The aircon was then changed to hot. | 4 |
Norwegian | Bergen to Alicante. The flights with Norwegian are always the same I mean: the overall ok quality of the product is very stable. The cabin crew are very relaxed efficient and friendly. Norwegian is very serious about safety regulations in the cabin and the crew enforces the rules in a friendly and helpful manner. While the "nordic" idea about service may lose out against an Asia-based airline the advantage shows aboard a low-cost airline like Norwegian. You may have to wait a few minutes until the crew's free to serve your coffee you may have to stand in line a few minutes for the toilet to be vacant but the crew really work to make the best of it and you notice! | 8 |
Grupo AirFrance-KLM | Bergen to Denpasar via Amsterdam. I was meant to get a flight after this one on Thursday. Without notifying us. Luckily we saw it in the app. No information in the app. We also went to talk to KLM at the airport two hours before since they've cancelled part of our flight before. Amsterdam to Bergen. They said they couldn't rebook this flight cause the next flight was full. However you could still book this flight in KLM's app to a nice 800 euro. I showed the women this and she still said no. I've had minor problems with airlines before but the way handled this is just to absolutely disgraceful. We tried to contact them by calling them in Sweden, Australia, Indonesia and Norway. Always the same. 10 minutes then they said sorry all our operators are busy. Also tried contacting them through messenger, whatsapp and fc. I know these are tough times but dont cut your staff til 20 percent and cancel flights and dont respond anywhere. | 1 |
SAS | Bergen to Keflavik via Copenhagen. Terrible flight, ridiculous staff. Three men that seem to not know what they were doing and when asked for water they said it should wait. When the trolley came, the guy gave very few water. When asked for more he said only 1 cup of water per person. SAS should provide enough water for all passengers. Ridiculous company. I'll never fly SAS again. | 1 |
SAS | Bergen to London via Oslo. I am a very frequent flyer and increasing I see appalling service by SAS - in my experience the flights are late 75% of the time! It’s as if each day is their first day operating an airline business. SAS has a very strong market position and this shows in the corporate and staff arrogance to service “ yeah bite me†attitude to customers. Avoid if at all possible. | 3 |
Wizz Air | Bergen to Luton. Useless airline, avoid at all costs. Our flight was cancelled after a 5 hour delay. Due to this, we lost a £800 holiday, with no compensation offered. Doesn’t even deserve one star | 1 |
Grupo AirFrance-KLM | Bergen to Moscow in economy class on a very old plane, the seats are bad and not comfortable. There is no charge for the phone. There is almost no food, there are drinks, but the choice is not large. We were treated to a cake in honor of the 100th anniversary | 5 |
SAS | Bergen to Stockholm. I can understand a 20 minute delay, but 1h 30minute delay is not on. There’s a reason why you book a certain flight at a certain time. What makes it worse, is when not one ground staff member could even apologize for the inconvenience caused. The pilot was the only person to apologize. Unimpressed SAS flyer. | 2 |
Grupo IAG | Berlin SXF - Dublin on 31st July another delayed departure due to passengers bringing oversized wheelie bags into the cabin and then struggling to find space and in some cases lift them into the overhead lockers. I saw one lady bring on a case large shopper and two large plastic bags! I had checked in a bag and placed a duty free bag in the overhead bin asked to remove it and place it at my feet so a passenger could place a large case in there - flatly refused. This is not the first time this has happened and ruins an otherwise usually pleasant journey compared with the other main airline operating out of Dublin. Come on Aer Lingus get tough with those bringing on excessive amounts of baggage and stop trying to penalise those of is who pay to check in luggage. | 2 |
EasyJet | Berlin Tegel to Athens. Downloaded the app and attempted to check in approximately 5 hours prior to departure. Although I attempted several times, I was not able to do that and I kept getting the response that I need to go to the counter in order to check in. I went to the airport with some stress more than 2 hours prior to departure and after waiting a bit of waiting, I was told that the flight was overbooked, I got a boarding pass without a seat number and was asked to proceed to the gate. I would enter the flight if there was a no show from another passenger. I had hand luggage only and was pretty stressed. I was waiting on the gate and I informed the gate agents. They told me I'd have to wait until embarkation. Just 10' prior to departure I received an e-boarding pass on the app, with a confirmed seat (3B) and so I made it to the flight. Flight itself was punctual and uneventful. | 4 |
EasyJet | Berlin Tegel to Edinburgh Sunday late afternoon flight home after a weekend in Berlin. As mentioned in the airport review, check in was excellent due to having HandsFree so able to use priority check in desks. This then allowed me to board at anytime during my leisure after Speedy Boarding, which I took advantage of as boarding looked a slow process. Aircraft was spotless inside and Edinburgh based crew were friendly and welcoming to everyone. Comfortable window seat, decent leg room as I’m 6â€1, didn’t feel claustrophobic on this full A320. Much better than the A319 on the Glasgow-Schönefeld outbound on the Thursday where I felt squashed in the window seat. Even though the boarding looked slow at the terminal side, this was completed quickly and soon we were on our way. Service was quick to commence and a reasonable selection of products available onboard. I had prepaid for a bistro voucher so took advantage of the hot meal deal which todays hot selection was the Ham and Cheese Croissant. Hot all the way through, and sufficient for an early evening snack along with a chocolate bar and Earl Grey Tea. Also had a few G&T’s which was perfectly reasonable in terms of price, €14 Remember, these are served as double measures. About 3/4 of the way through the flight I went to pour my last gin when realised that during the trash run, I gave them the full bottle of gin rather than the empty one! So while heading to the back to the toilet, I had a laugh with the crew mentioning what I had done. To my surprise, one of the crew opened the recycling bag and had a quick check to see if the full bottle was amongst the trash. I did not expect that, and we had a laugh about it. No luck, which I assumed. During decent, the cabin manager was making her was from the back, stopped at my row and handed me over a g&t, they had found the full bottle, yet it was too dirty to hand back, so gave me a fresh one. That was well above what I expected! Landed 20mins ahead of schedule, as always lovely views coming into Edinburgh, but the time saved was ruined due to airport ground traffic and being bussed to immigration. Not easyJet’s fault. Overall, once again, easyJet is one of the better low cost airlines when flying within Europe, and can easily compete price wise with full service airlines. | 10 |
EasyJet | Berlin Tegel to Vienna. This route was operated by WDL Aviation on behalf of easyJet, and it was a rare chance for me to check out an aircraft that is neither Boeing nor Airbus. It was a BAe 146 - Interior was relatively cramped in a 3-3 configuration, and it looked rather old overall. There was also a dead bug trapped behind the window of my seat (refer to pic below). Caught sight of the first officer for this flight, who was a young lady. Still quite an uncommon occurrence these days, even with all the gender equality. No entertainment or refreshments were available for this short hop across the border. Decent for a short point to point flight, no more no less. | 5 |
Grupo AirFrance-KLM | Berlin to Amsterdam with KLM Royal Dutch Airlines. I'm not happy with their service. Not only did they cancel the flight, they delayed it, never offered a refund or compensation but a cheap voucher and an option to choose the next flight. When I checked in my baggage, they forced me to check in my hand carry on luggage saying that there weren't enough spaces. I had a big laptop and a camera inside, how am I supposed to carry it all without a proper bag? So I said I needed an insurance policy if my electronics are destroyed I need compensation, and your staff gave me a sour face. Seriously, stay away from this flight! Waste of time and money. | 1 |
Grupo AirFrance-KLM | Berlin to Amsterdam. I will certainly never fly with KLM again. The flight wasn’t a nightmare but it was definitely one of the worse ones I’ve been on. While it was severely delayed that is not why I am rating it so low. My issue with the flight lies mainly in the impolite attitude of the stewardesses and the horrendous food. Flying in business class I expected the food and service to be at least somewhat decent but was thoroughly disappointed. Not only were the stewardesses impolite but also almost shouting to each other, which got rather annoying after a short while. The business class passengers were only offered a small cup of tea once during the entire flight, as far as beverages are concerned. The food was also worse than most economy class meals I have eaten in my life. | 1 |
Lufthansa | Berlin to Bangkok via Munich. I was booked onto Lufthansa as as I wanted a relaxed and relatively comfortable flight. First flight was ok. Got a beer a snack and was on time. Switched into the Bangkok flight in Munich and realised this was a Eurowings codeshare. If you want inflight entertainment you pay 9.90 EUR, a blanket 6 EUR, headphones 3 EUR. Apparently I had been booked in the SMART tariffs, so I got 1 alcohol drink and a spartan meal. Had to pay for my beer. When I asked how I get such service with Lufthansa, I was told I could see it was an Eurowings flight by looking at the flight Number. I understand Eurowings is a budget airline, however Lufthansa is not. | 1 |
Iberia | Berlin to Boston via Madrid. Berlin Tegel went to Madrid punctually. All drinks and food had to be paid, but I was prepared. The seats were ok for the short flight and the crew very nice. You could get entertainment for free via wifi. I have read. From Madrid we continued punctually and I was even in Boston earlier than planned. Nice Airbus with great entertainment. The latest movies like Home Again, Baby Driver, Dunkirk, It, Pirates of the Carebean and so on. There were blankets, pillows and headphones for free and drinks and food was free. At the beginning there was food with a drink service, then coffee and tea and at the end again food and drinks and coffee. In between, they did not come through, but you could always get something. But I had my own water. Food was delicious, crew was nice. Luggage arrived too. Everything is great. What annoyed me was that I could not reserve my seat in advance and also could not check in online, because AA and Iberia can not access each other's booking systems. This is a no go for me, because I have to have my aisle seat. Therefore, I would try to avoid AA and Iberia. But luck today, even a series of two for me. Everything that could happen now has nothing to do with Iberia anymore. | 7 |
Eurowings | Berlin to Brussels. My family and I had a connecting flight from Berlin to Stuttgart, Germany. Our original flight got delayed an hour so we had to be moved us to an earlier flight to make our connecting one. Once we got to Brussels we couldn’t find our bags, we went to customer service and Eurowings had left a note saying “you’re luggage is still in Berlin. Sorry for the troubleâ€. At this point we were very mad because our medicine and toiletries were in our luggage. The next day we had to buy new clothes. They said they would send it to our Airbnb in Paris for when we get there but our train didn’t get in until 9 so it was arranged that they would wait til 9:30. As my mom was on the phone with them saying that we weren’t gonna be there til 9:30 the guy yelled at her and said “You were supposed to be here at 9. Get here or I’m leaving!†After that they got disconnected, and when my mom tried to call back they wouldn’t answer her calls. So obviously we ran to the Airbnb to get here at around 9:15-9:20 to see that he had left. They haven’t given any info to when they will supposedly bring our luggage to us, but we’re furious because we aren’t being compensated even though we have to buy new things again tomorrow. Would never recommend Eurowings! | 2 |
Wizz Air | Berlin to Budapest. It was the worst trip we ever had. Flights were late, service very bad, the space between the seats is even for a budget-airline to small, online-check-in doesn't work and for the counter-check-in we had to pay EUR 71,39 extra! Never Wizz air again. | 1 |
Wizz Air | Berlin to Budapest. Unfortunately, I see myself forced to write a negative review for my first and only experience with Wizz Air. If you are a traveller or enjoy visiting new cities please take 2 mins to read this: I had a flight from Berlin to Budapest on 6.12.2019, it was overbooked so I was denied boarding. I contacted the airlines in the next day and until today I didn’t receive the compensation as per the EU regulations. I was accused of not showing up at the counter to take the denied boarding form. This is not true because I showed up in the counter and was given back the check-in money in cash. In addition, I was granted a one night stay at the airport’s hotel and the officers clarified to me to claim the compensation online. So how can I not show up in the counter and take these? I understand that an overbooked flight can just happen but what is not accepted is to spend 40+ days sending several emails to get the compensation. At the moment I am not sure if this review will move something yet I think that when someone reads this will definitely think twice before booking with Wizzair. | 1 |
Wizz Air | Berlin to Budapest. Wiz Air doesn't have a priority queue at the gate, so even if you pay for priority, you won't be the first one to enter the aircraft. Moreover, I was even prevented from taking my hand luggage inside the cabin, so I had to put it in hold. It took 7 weeks for Customer Care to reply on my complaint. They answered that even if there was no priority at the gate, there must have been a bus, and I should have been the first one to enter the bus. There was no bus. Don't pay for priority boarding. It's a scam. | 4 |
Grupo AirFrance-KLM | Berlin to Cape Town via Amsterdam. Very mixed experience with KLM. I liked the airline for three reasons, they have nice staff, often very good deals, and it's relaxing in their planes, at least I thought so. On this trip, staff was super-friendly, charming, and pleasant That certainly is a big plus. Food and entertainment were ok, but nothing to speak of. What’s really annoying/disturbing/painful are the seats in their Boeing's. They are terrible to sit and rest in, of lowest possible quality (tray table, for instance, would not fit back in front seat) and super uncomfortable. As most decent European carriers have their Airbus fleet, I haven’t been in a Boeing on a long-haul flight for a while, and I must say it’s just painful. Other than that flights were uneventful and on time. | 4 |
Lufthansa | Berlin to Cape Town via Frankfurt. Just a terrible experience. Overnight flight to Capetown with a little baby of 10 months. We expected to get the first row in the cabin where you can install a baby bed. Instead we were seated randomly in the middle (Purser explained that there is a new policy that persons without babies are now seated there in case they pay more, an option that was never offered to us). First we tried to change this at the check-in in Berlin but person was not able to change seats in the system and recommended to ask gate personal in Frankfurt. At the gate in Frankfurt a very unpolite person told us "you are the last to come to the gate and expect me now to do anything for you?" (Needless to say we were the last because connecting Lufthansa flight had a severe delay). Onboard Purser was nice but not able to resolve situation. When we landed after a real bad flight, baggage was lost. Worst part: talking to the Senator Service Line people did not resolve anything (this is not our role to take care of lost baggage) but even made fun of me. | 1 |
Grupo AirFrance-KLM | Berlin to Cape Town via Paris CDG. The first leg from Berlin to Paris was the old Air France. Unfriendly, no help, no information. The flight attendants were standing in the galley and chatting with each other. The flight was delayed. No information was given, nothing. On the leg between Paris and Cape Town the attitude of the flight attendants was approved. They even speak English without a problem. The seat in Premium Economy did not give me the sleep I expected. I had some more legroom and it was not as cramped as in the ordinary economy class. But the sleeping position was not the money worth I had to pay. The experience with this Air France flight is a strange mixture of good and ugly. | 5 |
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